Custom Services Tulsa Heating Air and Plumbing

Photo of Custom Services Tulsa Heating Air and Plumbing

Located in Broken arrow, Oklahoma

Address: 901 S 9th St, Broken Arrow, OK 74012, United States

Phone: +1 918-258-8686

Rating: 4.8

Services

  • Online estimates
  • On-site services
  • Repair services

Categories

  • Plumber
  • Air conditioning repair service
  • Air duct cleaning service
  • Furnace repair service
  • Heating contractor
  • Mechanical contractor
  • HVAC contractor
  • Pump supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-13 - Rating: 5)

    Demetrio Mejia was incredibly fast, dedicated and efficient. He showed up really soon afterI called for a repair on a non-functioning heater. He was great at explaining every detail about the repair that was needed, fast at going to collect the part needed and he was experienced and smart enough to check out the part before coming back with it and found that hed been given the wrong part before having to do an additional step when he got here with it. He made for a very pleasant experience in a situation that could have been very stressful. Now I can go into the bitter cold part of the winter feeling confident about my heater I hope Demetrio will be available for any future service needed!

  • Review 2 (2024-07-30 - Rating: 5)

    Jeremy did a good job. He took care of the problem almost immediately. Very thorough!Only thing he didn’t have was an extra filterWhen the technician came out June 25 he did not blowout the waste pipe.These guys need a paper checklist when they do a job. I know that’s old school but I’m a teacher and it works!!!

  • Review 3 (2024-06-14 - Rating: 5)

    Technican very polite and knowledgeable.Was not very long after checking a few areas he had it figured out. He shared price, had the part on the truck. Asked for my approval. Once I gave approval he went to work & had A.C. unit up and running. Explained very well how the new part operated.Very professional. I appreciated the way he handled the situation.Thank you for putting me into an emergency call, for I have health issues and A.C. is a must.Thank you again

  • Review 4 (2024-12-24 - Rating: 5)

    Jeremy was awesome found a issue that the installers missed when unit was installed in 2012. Custom needs to train the installers on the proper settings for the fan speed!!

  • Review 5 (2021-04-13 - Rating: 5)

    What a wonderful company! From start to finish including helping me apply for financing. After contacting a few local a/c services in my area and they treated me as an inconvenience. Contacted Custom Services and from the start were great especially since they said I’m not in their service area. A service rep was sent out to analyze what i would need since it was replacing a 30 year old unit and within a few days of that everything was set up for the install. The installers showed up not only on time but a bit early for both days they were there. They were very polite and worked even through lunch on both days, being that this was in July and they were doing their best to get the a/c working. The cleanup was so remarkable, other than one little 1” piece of wire i found, you couldn’t have known they were ever there. The unit I had installed is also phenomenal. Highly recommend, the unit and the company. Only drawback is I wish my unit would’ve held out just a few more months so I could’ve gotten in on their vacation incentive they’re were offering with new unit installs 👀💁🏻‍♂️😂

  • Review 6 (2024-11-06 - Rating: 5)

    Excellent job even with the unanticipated challenges. Jeremy communicated challenges and offered solutions without increasing costs. Thera may be benefit for company notes documenting possible future challenges with future service/replacement.

  • Review 7 (2024-06-15 - Rating: 5)

    Jeremy is excellent. He has done maintenance on our unit before. We discussed our problem and options and he showed me on his iPhone the diagnostics so I could see my issues. He took pictures and his report after the service was very detailed. I have been a customer of Custom for 40+ yrs and highly recommend them.

  • Review 8 (2024-06-18 - Rating: 5)

    Custom heat and air really came to my rescue this weekend when my ac sheared a fan blade. I work in mfg support so trust me when I say Im picky about technical help,but Jeremy was awesome. He went above and beyond to get my unit up and running and also changed my flushed my drain and got all my maintenance up to date!just wow-great guy,great service! Thanks Custom for helping me keep my cool!

  • Review 9 (2024-05-28 - Rating: 5)

    Jeremy came out on holiday weekend. Was very thorough with explanation of our options for repair and associated costs. Got the unit up and running with temporary repair. As promised he called with the estimate for providing and installing compressor on the AC unit. Again very thorough with explanation . Would give him an A+ rating. He’s a true benefit to your organization.

  • Review 10 (2024-08-10 - Rating: 5)

    Jeremy, Custom Service tech, was thorough and efficient in the repair of my air conditioner. Very friendly and clearly explained all my repair options.

  • Review 11 (2024-11-27 - Rating: 5)

    Friendly, professional, and efficient!!! What we know we can count on with Custom. Thank you, Trent and thank you, Custom!

  • Review 12 (2024-12-20 - Rating: 5)

    I have been a customer with Custom Heat and Air for the past 30 or so years. They have been exceptional,helpful

  • Review 13 (2024-02-14 - Rating: 5)

    Chris was great. He did my semiannual check up, replaced my filter, and made sure my systems were good to go (including my hot water tank, which I didn’t even realize was part of it). I’ve now used Custom for an emergency service call AND for regular preventative maintenance - and have been very happy with both!

  • Review 14 (2024-01-20 - Rating: 5)

    They went above and beyond and were able to get a technician out within an hour after 5pm. The Technician Andy was incredibly polite and informative. He had our furnace pushing out heat within 20 minutes. Then offered us some maintenance options and was very informative. We will show our appreciation by making them our first call for Heat & Air issues.

  • Review 15 (2024-12-07 - Rating: 5)

    Jeremy is amazing and does a great job- so appreciative of his knowledge.

  • Review 16 (2024-06-17 - Rating: 5)

    Jeremy was very professional and friendly. He was very knowledgeable about heating and air. Very helpful and honest with his repair, but also with advice on going forward.

  • Review 17 (2024-12-21 - Rating: 5)

    He was done quickly.The only issue was that he forgot to turn the upstairs furnace unit switch back on.

  • Review 18 (2023-12-26 - Rating: 5)

    Custom always gives great service and maintenance to our units. We have had a few service people over the past thirty + years and they have always been knowledgeable and courteous. Alan P. has been our service person for several years and he is wonderful.We love Custom’s quick response to problems. We highly recommend Custom Heat and Air.

  • Review 19 (2023-06-15 - Rating: 5)

    Chelsea is awesome. She not only did a very thorough job servicing our 2 AC units, she identified and corrected an issue with our condensate drain at the attic mainline (vacuumed & flushed the drainline).

  • Review 20 (2023-08-31 - Rating: 5)

    I actually had a very pleasant experience..The service member they sent was very knowledgeable and actually cared about fixing the problem the correct way without undermining any other root causes. He explained what he was doing while working and simultaneously finding new installation mistakes made by different company..Which is also important to the customer if they used to be a mechanic and can commiserate haha..I will definitely use them again hopefully not any time soon but great service indeed!

  • Review 21 (2023-12-04 - Rating: 5)

    Jeremy did a great job checking our furnace today. He explained the analysis steps, if there was any corrective action needed, and the benefits to meeting the standards to provide the customer the best combination of comfort and efficiency. I was impressed with Jeremys technical knowledge and attention to detail while checking out the HVAC system.

  • Review 22 (2023-10-10 - Rating: 5)

    Alan has been to our home on a number of previous occasions. Each time he provided the highest quality service. His explanations are clear and credible. He listens to your questions without making you feel unknowable. Quality serviceman.

  • Review 23 (2023-06-24 - Rating: 5)

    We have had very good service from Custom. We have been using them for 24 years. Alan was excellent. He was on time, found our air conditioner problem quickly and performed the required repairs. I highly recommend Custom.

  • Review 24 (2023-09-05 - Rating: 5)

    Brian was super helpful today! He was very patient to answer all of my questions and concerns and the moment he stepped into the house and I addressed the problem, he figured it out in less than 1 minute!!! Wow! I should have known that right? No. Brian knows his job really well! Highly recommend!

  • Review 25 (2024-01-10 - Rating: 5)

    Thank you, Scott Allen and Aaron Sharon for sending out Scott for taking care of my heating unit that was out he spent he spent two hours working on it and making sure that it was working for the cold weather that was ahead. I appreciate the quick service that Scott and your company gave us. Thank you.

  • Review 26 (2023-04-09 - Rating: 5)

    This review includes what Custom has provided this home for more than 20 years. The heating and air conditioning units have been replaced and I pay for the yearly maintenance check for the heating and air. When I deal with the office they have always been professional and friendly. Those they send to do the maintenance checks and repairs are friendly and professional and do their job without complaints. When there has been a problem, Custom has been who I have called. Friendship is not a factor, just quality work and work ethic.

  • Review 27 (2024-01-09 - Rating: 4)

    Called 1st, got here & went to work. Didnt take long to check out the furnace & tie things up. Got a good report, signed the computer work & its done. He did a nice job.

  • Review 28 (2022-02-14 - Rating: 5)

    They were very compassionate yet professional. Very knowledgeable! If I have anymore issues I will call these guys with this company! They understood my point of view and made me feel very comfortable with with them. I trust these guys in my home whether Im home or not and trust is very important to me since my 87 year old mother-in-law lives with us. You want a great job done right call Custom Services and ask for Clay and his team!

  • Review 29 (2024-07-31 - Rating: 5)

    Very friendly and knowledgeable. Explained everything clearly. Got everything up and working. Great job.

  • Review 30 (2023-11-10 - Rating: 5)

    First experience with Custom Services. Totally satisfied with service and cost, and your technician, Michael, was wonderful. Polite, professional and knowledgeable. I hope he is, and certainly should be, a very valued employee. Wish there were more young people like him!

  • Review 31 (2023-06-21 - Rating: 5)

    Brian was very professional while also being both communicative and personable. I feel like he did an amazing job explaining to both myself and my wife what he was doing and why. We appreciated the seasonal check up for our system and are pleased with how it continues to cope with the Oklahoma heat. Thank you Brian!

  • Review 32 (2024-04-30 - Rating: 5)

    We have been a customer of Custom Heat & Air for many years. Their Team of service people have always been professional and very knowledgeable. Jeremy was very helpful when he completed our yearly AC maintenance and made some updates to our system that should be very beneficial during the summer months.

  • Review 33 (2024-06-21 - Rating: 5)

    One of the main reasons I use Custom Heating is they always have the best service people. Luis was courteous, fast, friendly and superb service. Also whenever Ive called I get greeted by another courteous, knowledgeable and patient representative.Thank you Custom Heating/AIRCO I know I keep saying the same thing every year, but guess what yall are at the top of your game EVERY year thats why I keep using you!! I was worried when Airco was added, they have been just as wonderful....still a very satisfied customer.

  • Review 34 (2022-12-17 - Rating: 5)

    We really appreciate the great service we received. Our Tech made sure we knew and understood what and why he took each step and made sure to provide great feedback at the end of the visit. I really believe he wanted to be sure our system was ready for the extrene cold temperstures forecast for next weekend.

  • Review 35 (2021-12-15 - Rating: 5)

    This was an enjoyable repair visit. I received a call giving me an exact time of arrival. David and Andy were very friendly and professional. They listened carefully when I explained the problem. They quickly fixed the problem. They gave me some suggestions of ways that the heating unit could operate more efficiently. I will recommend these guys to friends and family.

  • Review 36 (2023-11-30 - Rating: 5)

    Thanks for a 5 star check up and being so efficient and kind. Custom has been very dependable for us and we appreciate your outstanding service men! An outstanding service call!

  • Review 37 (2020-08-07 - Rating: 5)

    This was my first experience with Custom Services. I had heard many good things about them, and they lived up to their reputation. Very quick and efficient appointment setup, dispatch, diagnosis and repair. The gentleman that did the work, Chris, was very knowledgeable, courteous and friendly. I will definitely continue to use them.

  • Review 38 (2021-08-25 - Rating: 5)

    Custom offers great customer service and perform quality work! They have a maintenance schedule and automatically set-up your 6 month service calls, so I never have to worry about our system. We have used them for over 15 years and they have always done a great job. Highly recommended!!

  • Review 39 (2022-11-17 - Rating: 5)

    Mark, our technician is the nicest guy. He’s so knowledgeable and respectful of his surroundings. Always on time and they send a confirmation the day before your appointment. I highly recommend Custom Services!

  • Review 40 (2022-06-29 - Rating: 5)

    Custom services is a quality company with fair prices. This is why we have been with them for many years and will continue to stay with them. Finnegan in the office was very supportive and helpful and Jeremy came out right away that day and did repair and maintenance on my air conditioning system. They are both an asset to this company. I give them a four-star rating. Thanks a million.

  • Review 41 (2024-11-14 - Rating: 5)

    My tech was exceptional, srv was great Thank you

  • Review 42 (2023-10-25 - Rating: 5)

    Andy B. Is the best. Very professional and polite. He goes out of his way to please the home owner. He fixed a ventilation issue that should have been done during the installation our new AC and furnace. I will always request Andy B as my service tech.

  • Review 43 (2023-11-09 - Rating: 5)

    Andy was on time and professional. He was very helpful in explaining the maintenance being completed on my heating system and in answering my questions. Great service provided. Thank you.

  • Review 44 (2023-03-07 - Rating: 5)

    Jeremy is a Professional!!! Jeremy came to perform the Spring A/C maintenance; and to add surge protectors that I had requested. I told him about my addic ladder not shutting properly after the original installation and I finally found out the installers left the spring off one side. Jeremy fixed that as well while he was here. He is a great person to talk with and hell explain what hes doing when asked; he does not leave you wondering & theres no Ill have to get back with you on this or that. I feel he does a through job on the maintenance and I know my Air Conditioner will run properly with out me worrying. Thank You Jeremy!!!

  • Review 45 (2023-04-17 - Rating: 5)

    Mark arrived promptly after my initial call. He was extremely knowledgeable and explained everything to us. The cost was very reasonable too! We would highly recommend this company!

  • Review 46 (2024-04-17 - Rating: 5)

    Zachary seemed to be one of the most thorough technicians we’ve had . He was very pleasant and courteous.

  • Review 47 (2024-06-25 - Rating: 5)

    In 97° heat, Mr. Baker got my AC running again. The main problem was it needed coolant. But he did a thorough assessment of the whole system before signing off on it. I also had the chance to ask a couple of questions about things I’ve noticed, and what they meant. Sometimes the system overcools to dehumidify. I’m very grateful for these people who get out in the heat which can be life-saving for the elderly especially. Thank you.

  • Review 48 (2023-10-21 - Rating: 5)

    Andy came out for the scheduled maintenance on my air conditioner. He gave me before and after pictures showing how dirty my unit was before he cleaned it. I was shocked. Thank you Andy, great job!Joan C., Broken Arrow10-18-23Alan Pfeiffer came out to repair my heater and perform a maintenance check on it as well. First off he asked me if I had paid my gas bill. I do appreciate a good sense of humor!He explained that my gas valve had quit working and gave me an estimate on a new one.Overall I was pleased with the service I received.

  • Review 49 (2020-05-14 - Rating: 5)

    Technician came on time and was efficient. Asked if we had any problems and completed the service contract. He was friendly and did a great job. Love this company and have used it for more than 10 years.

  • Review 50 (2024-01-26 - Rating: 5)

    Jeremy as usual is always a pleasure to work with. He is very personable and I enjoy visiting with him and really appreciate how he explains things about my system. I highly recommend him!

  • Review 51 (2020-09-14 - Rating: 4)

    I had been with this company for 15 + years maintaining my heating and air. And have spent a significant amount of money with them. Recently I used their plumbing services and very, very much disappointed. They came out on a Tuesday to unclog a sewer clean out pipe. Unfortunately the following Saturday my drain started backing up again. Right away I called and explained that I needed them to come back because they did not resolve the issue completely. Keep in mind they offer emergency services. They told me they couldnt come back until the following Monday and on top of that wanted to charge me because it may require using a camera. I asked to speak to a Manager they refused to have one call me back until Monday. So to end my frustration I called Williams Plumbing and paid them after wasting my money with Custom. Im NOT going to spend another dime with Custom after my Heating and Air contract is over.Update to my review. A manager called me after left my 1 star and my comments. He paid a visit to my home to personally apologize for the poor customer service I received and reimbursed me for the cost of the service they performed. I very much appreciated the service recovery and I will continue to use their heating and air services. Also I will update my rating to a 4.

  • Review 52 (2023-09-21 - Rating: 5)

    The repair man did an excellent job in installing a hot water heater. The work was very professional and was able to accommodate all of the upgrades in a small closet. I am very well pleased with Customs work. I had Custom Air and Heat services years ago for heating/ A/C and hot water. The hot water had an extra long life before getting a new one. Thank you Custom! Excellent job!

  • Review 53 (2020-06-20 - Rating: 5)

    Very impressed with this company! Very quick, professional and affordable. Every person I’ve met or spoken too with this company has been extremely kind and eager to help. My circumstance was not an easy task and they have managed to completely remove, reroute and install a new heat and air unit in a very short time! Much appreciated during a hot Oklahoma summer! Highly recommend this company!

  • Review 54 (2023-09-29 - Rating: 5)

    We have utilized Custom Services as our heating and air company for the past 28 years! That’s correct. We have been with them since the beginning. They‘ve improved our comfort in all three of the homes we’ve lived in over the years. They accessed our needs, and have always delivered what needed to be done in a pleasant, professional, punctual manner. We feel that we’ve received high quality products and service at a fair price. We do subscribe to their PMA program, which gives a nice sense of security. Years ago, when our children were toddlers, our heater quit late into the evening on a very cold night. With one call made, Custom was there, at a reasonable rate. And because Custom honors and see the value of your requesting the same technician each time- Alan knew we had small children and how important heat was throughout the night, so we were made a priority.That’s our story, but I’m sure other clients have many similar stories to share. And by the same token, we’ve gladly given our appointment times to people who have had higher priority due to their needs. It’s just how this company works. Custom is a wonderful company which I can’t say enough nice things about. They’re a great group of people!

  • Review 55 (2020-04-08 - Rating: 5)

    Alan was so helpful! He came to service our air conditioner within about 30 minutes of us calling. He was very friendly and finished the repair quickly with no problem. We have always had exceptional service from Custom and today was no exception. Thank you so much for helping us stay cool during this crazy time.

  • Review 56 (2023-11-28 - Rating: 5)

    Custom Services is the best. I have used them for years, both at home and where I work. Chris was very punctual. Wore the protective shoe covers, and a face mask since were dealing with the pandemic right now.Chris kept me informed through the process, asked if I had any questions, and was very efficient.Consistent with my experience with Custom over the years, great service at a fair price.

  • Review 57 (2020-07-09 - Rating: 5)

    Custom Services personnel have always been very friendly, professional in all ways and helpful. They respond quickly to any problem I might have. They just completed installation of a new A/C and Furnace and the technicians worked diligently for 2 days in the heat and humidity...never complaining.....and R.J. consistently kept me updated on what they were doing. Debbie (in the office) is an absolute joy to talk with....she is so friendly and explains everything to me. It is so reassuring to know that if I have a problem they will respond quickly and professionally. I have been their customer since 2006 and have always been completely satisfied with their service. If the opportunity ever arises, I will definitely recommend Custom Services!!

  • Review 58 (2023-12-06 - Rating: 5)

    Alan Pfeiffer is a fantastic experienced and highly knowledgeable service AC technician. We truly appreciate having him come out to have him service and maintain our units. Outstanding!

  • Review 59 (2024-04-03 - Rating: 5)

    Custom installed my new HVAC system 11 years ago & have been maintaining service for me every since. All of their Technicians have been very good to work with and keep everything in good running order. Brian Wilson was my Technician today, he was very informative and shared information about Air Purifier systems. Custom provides the best service!5-23-2023Today Alan Pfeiffer came to my home to see if he could resolve a reoccurring problem with my AC system. Alan checked everything out, all parts checked out good. The problem appeared to be a intermittent problem. Alan called on his 30+ years of experience and tried another issue which appears to have fixed the problem.Alan is a pleasure to work with.Special thanks to Bill Bailey, the service manager, for sending Alan for my problem.

  • Review 60 (2023-10-13 - Rating: 5)

    I’ve been with Custom for more than 25 years. I use their yearly service plan and love it. They have always been professional and helpful. Very attentive when I’ve had emergencies. I’m very pleased with my decision to be client of Custom. A company with Old fashion values is a blessing.

  • Review 61 (2024-11-12 - Rating: 5)

    Nathan was curious, knowledgeable and informative. This company has great technicians.Great guy, knowledgeable and courteous

  • Review 62 (2023-10-03 - Rating: 5)

    Allen is 10 STAR RATED. HE IS THE BEST! He has great customer relations, as Well, as tops and doing a fabulous job of cleaning our heating system.

  • Review 63 (2020-04-22 - Rating: 5)

    Custom Services has been very professional and responsive. As a tenant of a landlord that uses their services, I would highly recommend them if youre looking for prompt and professional service. They do a great job of communicating with us about when they will be out, what theyll be doing and how we can best prepare for them. From the employees answering the phone, the appointment schedulers and the actual technicians performing the work, they are a top notch company!

  • Review 64 (2020-04-10 - Rating: 5)

    The guys were great! I highly recommend! The guys were friendly and professional and took the time and the care to repair the broken faucet rather than replace it, saving me hundreds of dollars! They really know their stuff and love their jobs. The pride they take in their job performance is evident in everything you do. Thank you!

  • Review 65 (2020-07-21 - Rating: 5)

    We used Custom Services when our air conditioner went out. Our furnace was at the end as well. We used Custom Services for a complete new unit. From the first contact call with Abby, all the way to the technicians , the service was great. The work the technicians did was outstanding. Very clean. Looks great !I highly recommend Custom Services !!!They will take good care of you.

  • Review 66 (2021-10-28 - Rating: 5)

    Jeremy Livingston is an exceptional technician! We scheduled service with Custom Services because we have recently moved into our home in Broken Arrow and needed our heating system checked out before cold weather sets in. Jeremy is professional, experienced and friendly. He answered all our questions and left us with a very enjoyable experience. My husband and I highly recommend him and Custom Services. We will call them again in a heartbeat as the needs arise!

  • Review 67 (2020-10-01 - Rating: 5)

    I love this company. I do the yearly maintenance contract with them, which is awesome because they service my AC in the spring and my heater in the fall leaving me with no worries if my equipment is ready to go. They are very knowledgeable and not pushy at all. They will give recommendations but not force you into doing something you dont want to do. Awesome company.

  • Review 68 (2022-01-25 - Rating: 5)

    Andy with Custom did an excellent job providing maintenance on our Heating unit. He was very intentional in making sure everything was working properly and ensuring that we didnt have any outside air breaches in our return system. I would highly recommend.

  • Review 69 (2020-04-08 - Rating: 5)

    We have used Custom Heat & Air for many years; they are a professional and friendly staff, and the techs are punctual as well. Our regular guy moved on to another opportunity, and we miss him, however Leo performed our recent service and hes just as thorough and pleasant as Eric was. We highly recommend Custom and Leo!

  • Review 70 (2022-11-14 - Rating: 5)

    Customs annual HVAC service contracts are affordable. They call you proactively to schedule my bi-annual check up services. Their techs are knowledgeable, professional and always take the time to answer any questions I have. Techs keep you updated on when they will be at your home.

  • Review 71 (2024-01-15 - Rating: 5)

    Andy was thorough and made sure to answer all our questions. We felt the work was done properly and professionally. He had many good tips and pointers regarding our system.

  • Review 72 (2021-12-13 - Rating: 5)

    On the Plumbing side, I used Preston and Travis. They were fast and efficient and very knowledgable. I will highly recommend them.On the Heat & Air side, I had Edwin and Craig and a couple of others that I did not get their names. They were all fast, efficient and friendly. I had to have a lot of work done along with a new Heater & AC. They made the financial pain easier to bear! Both teams for the company were constantly cleaning up after themselves and I cant say that about other companies that I have used.They sent Phillip out to quote me and everything was done as promised. Again, hard to find. I dealt with Kyle on the financial end and he was great to work with, too.HATS OFF TO EVERYONE IN THE COMPANY.

  • Review 73 (2021-10-19 - Rating: 5)

    Jeremy and Robert came to repair our HVAC and it was a great experience! They arrived on time and were very friendly and personable. They kept us informed on what they were doing throughout the process and communicated very well. Just an awesome overall experience.

  • Review 74 (2022-07-01 - Rating: 5)

    The 50s vintage home was in need of a complete HVAC system overhaul. Multiple proposals were reviewed and we selected Custom. We found all of the people with whom we dealt at Custom, to be exceptional - from Chris, the System Design Consultant, to the Installation Technicians, Tim, Edwin and David. All of these individuals were clearly very professional, and a pleasure to work with, - leaving us with a high quality product expertly installed. A five star rating for sure !FAST FORWARD to Summer of 22. Weve used Custom ever since we moved to Broken Arrow two years ago. Theyve provided four heat and air system health checks during that period. Each tech was totally outstanding and thorough - not uncommon for them to be on site for 1 to1-1/2 hours. I cant say enough how satisfied I am with Custom - my five star rating stands firm.

  • Review 75 (2021-11-03 - Rating: 5)

    I had a faucet leak and Custom booked me right away. They arrived early and took only a few minutes to diagnose and repair the leak in my sink. The gentlemen that did the work were clean, respectful and very professional. I highly recommend Custom for any services they provide.

  • Review 76 (2020-03-02 - Rating: 5)

    Called this morning because heater decided it wanted to be an air conditioner instead and just blow cool air. They had someone on there way to me very quickly!! The tech fixed the issue quickly and explained it all to me. I have used Custom twice now and am very happy with how they run the business and take care of their customers.

  • Review 77 (2022-06-06 - Rating: 5)

    Such great guys! Their service is always timely, efficient & detailed. They are in & out in 15-20 minutes & explain any issues in normal terms instead of super technical. They always call 15 mins ahead of time & are very respectful of your space. I recommend custom air for any HVAC services! Every employee I’ve interacted with has been pleasant & has very good customer service skills.

  • Review 78 (2023-05-12 - Rating: 5)

    Andy’s and Keith’s service exceeded my expectations! Mark carefully explained what he saw, what he was doing, and Demonstrated that the drain was working properly again. I really appreciated what they did. I will ask for them in person again.

  • Review 79 (2022-10-25 - Rating: 5)

    5 Star Service!!! We had a number of problem areas, & Mark took care of each & every one carefully & methodically, making them look easy at the same time. He left the areas cleaner than he found them, too! Id recommend him in a minute!

  • Review 80 (2021-10-09 - Rating: 5)

    Jeremy Livingston serviced my yearly contract on my air conditioner. He did a thorough job letting me know how my unit was doing. He was very friendly and answered all my questions. He gave me a contact to help me repair my attic door which was very appreciated. I would recommend Jeremy as well as Custom Heating and Air for great service.

  • Review 81 (2022-03-31 - Rating: 4)

    Ricci and Jeremy were the techs who installed my new heat pumps this past week. They worked very hard, spending a great deal of time in the attic during our high summer temps. They were pleasant, timely, courteous and quite efficient. Considering the situation, I can certainly not fault them for not wearing masks. The job was done in the time frame given and without much of a hassle.

  • Review 82 (2024-10-10 - Rating: 5)

    On time & very efficient. Great service.

  • Review 83 (2023-10-13 - Rating: 5)

    Brian was very helpful and gave us good information about our insulation. He was professional and courteous. Thumbs up!

  • Review 84 (2024-11-06 - Rating: 5)

    Technician Gregory P was the most professional, kind & caring!!! Not a lot like him around. If he’s the face of the company then 5 stars!!!

  • Review 85 (2019-12-04 - Rating: 5)

    Most excellent! Prompt. Good listeners, quick & professional assessment of problem & need... went right to work with remedy using high quality parts. Thoroughly checked work & cleaned up completely after job completed. A very happy customer.

  • Review 86 (2020-11-24 - Rating: 5)

    Ray was my technician and he was very thorough and explained the efficiency of my two heaters, how they rated and what is the standard. He took time to make sure I understood and then asked if I had any questions. I was thoroughly pleased with his professionalism and wonderful attitude. Thank you Custom Services for sending him for my HVAC maintenance.

  • Review 87 (2024-03-29 - Rating: 5)

    We have a yearly service with them and anyone that comes out is professional and courteous and quick. Jeremy was great. He explained why and how we needed the extra work done and took time to show me. I appreciate rhat.

  • Review 88 (2023-07-26 - Rating: 5)

    I called Custom first because I have used them for years. They weren’t available right away because of illness but suggested an alternate business. That business came and charged a lot and wasn’t able to completely solve the problem but we were still out several hundred dollars. Custom was able to come five days later and fixed the problem completely and were able to offer a substantial discount because other company had not really solved the problem. That was amazing to us! I signed up for a service agreement later that day!

  • Review 89 (2024-03-13 - Rating: 5)

    He was the best service tech. Apparently there is a button on unit for airflow and has been on low since I bought it 4 years ago.

  • Review 90 (2020-02-14 - Rating: 5)

    I have used Custom Heat and Plumbing over 30 years. I purchase their yearly heating and plumbing maintenance plans every year. I rarely need to call them for service because of the routine maintenance I receive. The techs are always professional and polite. It’s easy to make appointments because I’m called when my service is due. Their rates seem comparable to what my neighbors pay other companies. I highly recommend them!

  • Review 91 (2020-03-02 - Rating: 5)

    I left a message Sunday night about an issue with my heater and Alan was here by 7:45 Monday morning. Alan was awesome! He was very knowledgeable and took the time to explain everything to me. I highly recommend Custom for any heat/air or plumbing needs.

  • Review 92 (2020-06-12 - Rating: 5)

    I had hired another company for a maintenance program for our HVAC. They came out and said our unit needed refrigerant. They added that and said everything was good to go. A few days later when the outside temperature started getting over 90 degrees the unit keep switching off and the temperature inside our home was getting over 80 degrees. After speaking with some friends in the industry they said the original company I hired was lets just say not the best. So I called Custom Services and they sent out Alan to take a look. After his extremely thorough inspection he pointed out a few things we could do to improve efficiency. But what he found to be the problem was the previous company had over charged the system with refrigerant. Some of the readings were 4 to 5 times higher than they should have been. Needless to say I canceled my contract with the previous company and set one up with Custom Services. I did not simply take his word for it either to be clear. I stood right next to him and saw the readings on the gauges myself. Alan was very professional I would highly recommend him to anyone in need of these types of services.

  • Review 93 (2020-03-02 - Rating: 5)

    We have used Custom for four or five years now and have been very happy. It never takes long to get an appointment and after the appointment is set they are always prompt! They are courteous and I trust the work the do. No worries with Custom!

  • Review 94 (2018-06-26 - Rating: 5)

    I am very happy with the service. Been meaning to write a review for some time. Rich listened to want I needed and had the right solution on how to solve the air conditioning problem. Should I have another issue, I will not hesitate to contact custom air conditioning etc. again. I will also recommend them to everyone I know. Customer service was very nice and understanding. Didnt have to wait days for service.

  • Review 95 (2021-08-10 - Rating: 5)

    Brian from Custom just finished mid year scheduled HVAC maintenance at our house. He practically had to wade through mud to get to an outside condenser unit but he was not deterred and performed a major cleaning in spite of the muck and he was cheerful and professional throughout! He checked and tested the whole system completely and even brought new air filters. Couldn’t ask for a better guy! We have used Custom for years and have always received great service.

  • Review 96 (2024-03-28 - Rating: 5)

    Jeremy was great. Very thorough and extremely courteous. Will ask for him on next service.

  • Review 97 (2018-01-19 - Rating: 5)

    I am very happy with the service I received from Custom Services. I needed a plumber fast and they came out and fixed everything up for me within a couple hours of me calling. Mark Lewellen is who helped us today, and he was very nice and knowledgeable . I highly recommend this company.

  • Review 98 (2024-06-13 - Rating: 5)

    Jeremy is always professional and kind. We ask for him for our service!

  • Review 99 (2023-09-26 - Rating: 5)

    Alan was terrific! It turns out the problem was not an HVAC one, but he was super helpful in steering me the right direction. Would absolutely recommend.

  • Review 100 (2023-10-12 - Rating: 5)

    Andy has been our tech for quite some time he is always professional and thorough and explains any issues about our systen. Very happy with his service

  • Review 101 (2023-09-19 - Rating: 5)

    Greg handled our appointment very professionally. Thank you. He was very polite and took the time to explain in detail the problem and the cause.

  • Review 102 (2024-05-13 - Rating: 5)

    He was very very helpful with immediate plans for a quick resolve as well! Appreciate his service!

  • Review 103 (2020-11-29 - Rating: 5)

    From our salesman, Chris Patton, to the two who installed everything, Ricci and Jeremy, we could not be anymore happier!! Chris came out and looked at everything, listened to us, and then came back with many options to choose from with all the info we could ever need to make the right decision for us. Ricci and Jeremy were here for three days installing everything and were very respectful, treated our home like their home! They installed everything, cleaned up their mess every day and explained how everything would work. We love our new system and can already tell our electric and gas bills will be a lot less now!! We will continue to use Custom Services and also recommend them to everyone we know.

  • Review 104 (2021-04-01 - Rating: 5)

    Custom Services was able to fit my elderly parents into their very busy schedule on the same day as I called. Their shower drain was backing up when kitchen sink was in use which was terribly inconvenient. The shower drain was fixed very quickly and customer service followed up with me the following day to make sure that my parents were satisfied with the job, which they most definitely were!

  • Review 105 (2021-06-01 - Rating: 5)

    Oh my goodness! Night and day difference between Custom Air and a company I used in the past! Omar, my service professional, was polite, professional at all times, and explained every aspect of the service before I even had a chance to ask. He went above and beyond to attch my air freshener to the new filter when i asked. He was knowledgeable and offered information that will help me keep my unit running smoothly for a long time. For instance, did you know that closing off vents in rooms you dont use during the summer months is actually bad for a unit and is less cost effective than leaving them open? He was willing to close them back up for me if I wanted them to be shut, but with this new knowledge, why would I? There was no sales pitch, no pressure, no hassle. Thank you, Omar and Custom Air! Problem solved!

  • Review 106 (2020-06-16 - Rating: 5)

    We always appreciate great service and professionalism from Custom Services. They are never pushy to buy a new unit while we hold onto our older unit as long as we can. They simply present options and leave it up to us to decide. This is a good company!

  • Review 107 (2020-01-02 - Rating: 5)

    Clayton was on time, pleasant and professional. I’ve been having issues for years finding a decent Plumber . We’ve uses Custom for our heating and air needs for over 13 years. I was so happy when They started this program. I highly recommend them.Valerie Wails

  • Review 108 (2024-11-01 - Rating: 5)

    He explained everything and answered all my questions.

  • Review 109 (2024-12-24 - Rating: 5)

    Great job. Your technician was very careful and thorough. Checked all parts of the system and made certain everything was in good working order.

  • Review 110 (2023-04-26 - Rating: 5)

    Custom inspected our two A/C units, vital in our Tulsa area!They found one of the units, which had been serviced by a Home Maintenance agreement company, was not even properly bolted down after this other company fixed it. This could have led to the compressor motor completely breaking down. They also indicated this system was using a non-standard refrigerant (421a) which is nearly impossible to replace.The other A/C unit was cleared by their inspection, and they gave us a detailed reading of all figures on that A/C unit.The inspector spent much time educating me on the technical aspects of A/C units, including innovations in the last 5 years that have greatly increased their efficiency so as to lower cooling costs greatly. I really appreciated the time and efforts of this company to keep us informed and cool!

  • Review 111 (2023-07-27 - Rating: 5)

    I am very happy with the service we received on my air conditioner. The technician was knowledgeable and courteous and went out of his way to get my unit in working order today.

  • Review 112 (2024-06-19 - Rating: 5)

    No issues at all. Nice guy, communicated everything well, and handled everything without issues.

  • Review 113 (2021-01-15 - Rating: 5)

    Omar was very professional And informative As to some of the testing he was doing to the unit. Custom heat and air install my unit over 10 years ago and have serviced it ever sense then. And I have never had a issue with them. I would highly recommend custom heat air to anyone who needs a new unit or service to existing unit

  • Review 114 (2020-06-24 - Rating: 5)

    Ricci and Jeremy did a great job installing our new AC system. On time, very professional, cleaned up everything, hauled away the old. Very pleased with the service and care I have received.

  • Review 115 (2023-09-26 - Rating: 5)

    Michael was very thorough checking my system and he replaced my very dirty filter. He reported that all was good with my heating system so I welcome the cool days ahead.

  • Review 116 (2020-05-29 - Rating: 5)

    Omar did a fantastic job with our A/C unit. He explained problem weve had from time to time, along with how we can curtail problem better than any other tech. Very thorough and polite, too. I really appreciate that.

  • Review 117 (2023-09-28 - Rating: 5)

    Brian did our fall maintenance on our home. Airco could send him everytime and we’d be happy. Professional and efficient.

  • Review 118 (2020-03-06 - Rating: 5)

    We had custom services come out for plumbing on my sisters house, Chris was awesome. I’ve been so happy with this company as a whole. Abby is such a delight to talk to. I’ll keep telling my friends about this amazing company!

  • Review 119 (2024-02-05 - Rating: 5)

    We bought a high efficiency Trane heating and air-conditioning unit from Custom Heat and Air 15 years ago. We have been very pleased with the units, and have kept them on their service contract for all these years. The service contract covers them cleaning and checking the units twice per year. On one service visit about 5 years ago the technician noticed that our air conditioner unit had a capacitor that was bulging and replaced it before it went out. Just recently our unit actually quit for the first time in 15 years. It turned out to be the furnace fan motor which the technician prepared us for the cost of $1200 for the motor. We were pleasantly surprised that Custom Heat and Air covered this repair even after 15 years as it is on their Lifetime Limited Warranty. It is great to find out you are dealing with a good company. So the moral to my story is buy good equipment from a reputable dealer and you will be happy for a long time.

  • Review 120 (2023-11-27 - Rating: 5)

    Greg was friendly, knowledgeable, professional, and seemed to be very efficient and thorough. He answered my questions and represented the company well.

  • Review 121 (2024-01-18 - Rating: 5)

    Andy was incredible. He was extremely thorough and gave me advice on how to increase heat and air efficiency of my home.

  • Review 122 (2016-12-28 - Rating: 5)

    We had a minor leak at our rent house around the faucets for the washer. Dalton Shook did a great job stopping the leak and talked with us about other options in case the leaks returned. Dalton was professional and took the time to explain the situation well. Everyone I spoke with in the main office was awesome - including Willie Prince! Highly recommend this company!

  • Review 123 (2023-07-10 - Rating: 5)

    Chelsea was exceptional. She stayed with it until the job was done correctly and professionally. In addition to being highly skilled she is friendly, personable, and a delight to talk to. Problem solved.

  • Review 124 (2024-07-23 - Rating: 5)

    Polite, professional, respectful of the property. Closing the door immediately when going outside and things like that.

  • Review 125 (2020-11-24 - Rating: 5)

    Wonderful technician, Omar, very professional and knowledgeable. Explained everything he did and made a suggestion of a possible future need. I have utilized this company for preventive maintenance for four years and one needed repair. Great people!

  • Review 126 (2024-11-15 - Rating: 5)

    Quick service call and problem fixed promptly and professionally by Jeremy.

  • Review 127 (2022-03-14 - Rating: 4)

    I would have liked a more detailed invoice. 198 seems a lot to pay for taking out the stuff in back of toilet and replacing with new equipment. Barely there 30 minutes. I had the service plan so thought I wouldn’t pay as much.

  • Review 128 (2020-10-28 - Rating: 5)

    Rey arrived on time, very friendly, kept mask and shoe covers on while inside. Very kind to explain what he was doing and what he found. Im asking that Rey be sent out each time. Very impressed with his going above and beyond. This visit marked second season of Rey performing maintenance, now his third visit. Nothings changed. Same friendly, knowledgeable, reliable young man. Always pleased with his work.

  • Review 129 (2014-06-11 - Rating: 5)

    We have been with Custom for a few years now and I would trust no one else to our business and home than to their professional and experienced technicians. We do the annual maintenance cleanings and filter change for both properties and have been extremely pleased with the Techs and Customs process. Good quality work.

  • Review 130 (2020-03-02 - Rating: 5)

    Wow, just realized I’ve been using Custom Services for over 20 years now! One of those great companies where you never worry about anything. Always calls ahead, shows up on time, great techs that take the time to answer all my questions and concerns. 20+ years and I’ve never had anything break! What more could you ask for except another 20! Thanks.

  • Review 131 (2018-05-17 - Rating: 5)

    We have utilized Custom services since 1993. They were the only company out of ten consultants that were able to figure out how to get air conditioning to to a sun room with a brick floor and one return air vent. Needles to say we bought 2 new ac units from them. They maintained them regularly and only twice did they have to make a service call in 25 years. This summer our coil went out on our upstairs ac unit. Since we’re in the process of renovating our house the decision was made to upgrade and we purchased 2 new ac and furnace units. They are extremely energy efficient and the fans are so quiet you can hardly tell that they are running.The employees are professional and always courteous and knowledgeable about their area of expertise. The office keeps track and always notifys us of our biannual maintenance on our heating and air conditioner units.We will always be a loyal fan and Custom is number ONE for our family for heating and air conditioning. Thanks Custom for keeping us extremely COOL in the summer and warm in the winter.

  • Review 132 (2019-04-26 - Rating: 5)

    Joshua and Rey came to do our duct work cleaning to 4/26/19. The professionalism and expertise was noticed with great pleasure. Cleaning up afterward was fantastic. They both did a great job. Even when they listened to me talking, they seemed to relate and made our experience pleasurable. As a vet, it is really nice to have another vet like Rey to share stories. It was a pleasure having them in my home. Thank you Joshua and Rey and to Custom Heating & Air as well.😊

  • Review 133 (2023-04-14 - Rating: 5)

    Mark Lewellen is the best plumber in Tulsa, Oklahoma.He knows exactly what he’s doing on every occasion that I have called him.He’s extremely knowledgeable and honest. Kathryn Lyons-Midtown, Tulsa.⭐️⭐️⭐️⭐️⭐️

  • Review 134 (2020-08-03 - Rating: 5)

    I called Sunday afternoon after church, left a message on the emergency line and before I left the building I received a call stating they were prepared to send the technician out. He beat me to my house, was ever so friendly and had my house cooling off in minutes. Grateful for his professionalism, wisdom and knowledge.

  • Review 135 (2021-10-21 - Rating: 5)

    On 10/20/2021 Jeremy and Robert came to my home to do the semi-annual check-up on my HVAC system. They were polite, friendly and went above and beyond their normal duties. When Jeremy was checking my furnace in the attic I asked if Robert could look at something up there that I had a question about. He did what I asked and eased my concern. Robert and I discussed installing another carbon monoxide detector and I agreed to have that done. After completing everything Jeremy went over what he did and what he found with the system. I have been using Custom Services since they installed my HVAC in 2012. They are a great company to work with, on time and reliable. Jeremy and Robert are a great example of the type of employees Custom Services has and I appreciate that quality of workmanship.UPDATE:3/9/2020I’ve been using Custom Services for a long time and today Custom Services Tech Darin Parker did the seasonal check up on my A/C, including replacing 2 filters. He was polite, wore a mask & very knowledgeable. He told me about the iWave full house Air Purifier, which I am considering because it has a 99.4% inactivated rate for Covid-19 after running for 30 minutes, plus I would definitely benefit from it because of my allergies and having a dog. I’m never disappointed with the service and Darin was a great representative.Dylan Sandrey was the technician that came to my home to do a seasonal checkup on my HVAC system. He was polite, neat and efficient in checking out the system and replacing 2 filters. I had a new HVAC system installed a few years ago by Custom Services and Ive always been very pleased with the service.

  • Review 136 (2020-01-09 - Rating: 5)

    The gentlemen that repaired the plumbing in our home were great. They explained the problem offering advice on the best way to repair. We took their advice. They were quick and cleaned up afterwards. I would highly recommend this company.

  • Review 137 (2024-09-20 - Rating: 5)

    As always, the services provided by your technician were excellent. We are always pleased…

  • Review 138 (2020-02-26 - Rating: 5)

    Herman did a great job cleaning and checking both of our heating and cooling systems on a house we are selling. He reviewed the inspection report to make sure he completed the required items listed in the report. Very easy to work with! Thanks, Brent

  • Review 139 (2020-03-04 - Rating: 4)

    I appreciate the responsiveness and professionalism of each of the Custom team members from the dispatch group to the field technicians. I respect their expertise and count on their skills and they have delivered every tine I have utilized this group. Highly recommended.

  • Review 140 (2024-10-15 - Rating: 5)

    Jeremy is very knowledgable and pleasant to work with. He has always done a good job on all 3 of the service calls he has made at my residence.

  • Review 141 (2020-04-28 - Rating: 5)

    New HVAC system is so quiet and cools house perfectly. Everyone from Custom Services was friendly, knowledgeable, and took time to answer our questions. Install went smoothly and on time. Great quality service! Highly recommend.

  • Review 142 (2024-01-19 - Rating: 5)

    This was not Greg’s first visit to our home. He is always very professional and knowledgeable. You should be very proud of this employee.

  • Review 143 (2022-03-16 - Rating: 5)

    Jeremy was the Service Tech , very knowledgeable, helpful ! Did an excellent job! I would prefer him every time to service my heat pump!!!Herman was the service tech . Did a very excellent job , explain all he did!

  • Review 144 (2018-12-11 - Rating: 5)

    Called after hours for plumbing problem. They were at my house with in 1 1/2 hours and fixed the problem quickly. Very happy with the service and the plumber showed us why the problem occurred. We will call them again if needed in the future. They quoted me a price before they came out and that is what they charged me when the work was completed.

  • Review 145 (2021-05-15 - Rating: 5)

    Our technician explained what is the reason for needed cooling fluid. He advised us if the small leak gets bigger Custom would have to return to refill cooling fluid. The technician, Omar, let us know of the new system the Custom was now installing. We let Omar know we will be contacting the Consultants for a sit down within a few months.

  • Review 146 (2023-09-05 - Rating: 5)

    Great service answered all of our questions and concerns.We would like to ask for Jeremy every time. He did a great job

  • Review 147 (2023-05-16 - Rating: 5)

    You do good, fast work but when it was Custom I could set up maintenance and have it done in 2 to 3 weeks. You are booking out 2 to 3 months.

  • Review 148 (2024-04-05 - Rating: 5)

    Arrived in a timely manner during after hours to repair a toilet. Discovered a part was required but supplier was already closed & doubtful toilet can be repaired due to old age & brand. Logical thing to do is replace with newer serviceable brand of toilet.

  • Review 149 (2021-06-03 - Rating: 5)

    Custom Services participates in the PSO Rejuvenation rebate program, they are my go to Company for ALL my Heating/AC needs! Chris was my service tech, he was through and explained ALL info and showed us the efficiency levels before and then after his work...we could feel the difference....crisp cool air! ! Explained our service done today should show us a cost savings in our future electric bills!😊 Thank you Chris. And Custom! Looking forward to a cool summer!

  • Review 150 (2024-01-11 - Rating: 5)

    Andy is an extremely knowledgeable asset. His professionalism is unparalleled!! I will request him next time.

  • Review 151 (2018-03-12 - Rating: 4)

    Originally I gave this company a bad review. I was a bit of a jerk about it but they waived the fee and even attempted to contact me and make the situation right I was too busy to answer the phone when they called. The situation was resolved by then so Im changing my review. I think what happened is possibly my tenant was lying to me about them not showing up rather than admitting he was sleeping and I just assumed that they were the ones lying because my tenant works nights and sleeps during the day anyway Im glad they made the situation right it all is good

  • Review 152 (2021-08-25 - Rating: 5)

    Our A/C stopped working. When I contacted Custom via chat message they said they could have someone out the next day, but later called and said they had a cancellation and could make it out the same day. When the tech arrived it only took a few minutes for him to find the problem and fix it. BIG THANK YOU!!

  • Review 153 (2023-12-05 - Rating: 5)

    Greg did a very thorough job cleaning and repairing our AC. He was very friendly and not pushy at all with his recommendation.

  • Review 154 (2022-12-06 - Rating: 5)

    Herman serviced my heater for my maintenance check. He is always great. I know Im in good hands. Todd came out to clean out my floor drain that was backing up. Todd always makes sure everything is working right before leaving. Thanks.

  • Review 155 (2016-11-16 - Rating: 5)

    This company has changed our lives. The AC design guy (JC) was absolutely amazing. He really went the extra mile to help us with a solution that fit our budget. Our home is more comfortable than it has ever been and our bills are half . Thank you JC and thank you Custom.

  • Review 156 (2019-05-24 - Rating: 4)

    I initially posted a negative review, as a technician was out for a maintenance visit this afternoon and our air conditioner did not work after he left. We called the 24 hour number and were told no one was available until tomorrow afternoon. However, after noticing the review a technician came out this evening and fixed the problem. We appreciate the effort to make it right.

  • Review 157 (2021-01-31 - Rating: 5)

    I have been a Custom customer for over a decade; gives me peace of mind to be able to rely on them for each season change, maintaining and repairing my heat and air system. Their techs are always kind, courteous and professional, and have not had to be asked to wear masks or practice other protective actions during the pandemic.

  • Review 158 (2020-10-30 - Rating: 5)

    Andy was great! Very nice and professional. Also, the person who scheduled the appointment was very nice and called to let me know the tech was on his way. Great service all around!

  • Review 159 (2014-07-09 - Rating: 5)

    Outstanding Service! We know we needed maintenance on our ac but neglected to actually get it done and sure enough 99 degrees hit and it quit working. We were referred to Custom Heat and Air and the tech came out late that evening and got our system back cooling. Good rates considering it was 8pm at night. We will be using Custom for our future maintenance to avoid breakdowns again.SF

  • Review 160 (2020-04-24 - Rating: 5)

    Custom Services has always provided expert, quality, and professional services. I have been a customer for over 20 years and have referred Custom (formerly Tobeys) to many people. Today I had my air conditioner serviced. The tech did a great job; was on time; took time to look over my furnace as well as my air conditioner. I highly recommend that everyone always have annual fall and spring check ups. The last Trane I had lasted 23 years, (probably because I had it serviced twice a year) and it would have gone on further, but I decided to upgrade myself. The Trane was still going. I just decided to retire it. Thank you Custom Services for always being there for me and taking great care of my heating, cooling, and plumbing needs! Gloria McQuade

  • Review 161 (2021-03-18 - Rating: 5)

    The technician was very friendly, wore has mask and took good care of of them new system I had installed by Custom Air earlier. I am very pleased with my new Daikin equipment.

  • Review 162 (2023-11-29 - Rating: 5)

    Greg P was out to do our winter check up, found a small CO2 leak in the furnace, so now I’m not gonna die in the middle of winter from Carbon Monoxide poisoning. Thanks Greg!

  • Review 163 (2020-07-31 - Rating: 5)

    Ricci and Jeremy install a new AC/heater unit for me. They were very friendly, professional, courteous and very knowledgeable. Installed the AC in one day so I didnt have to go without the AC overnight and finished up the heater portion the next morning.

  • Review 164 (2021-02-22 - Rating: 5)

    My 23-year-old heater broke down, so I called Custom Service and Chris came over and set me up with a new system. Ricky and Jeromy did the installation, and everything looks good and works great. Thank you

  • Review 165 (2023-06-27 - Rating: 5)

    The service technicians are knowledgeable and friendly. Thank you Allen for your help. Allen is always very professional and knowledgeable. We have used Allen for 15+ years. He is the BEST.

  • Review 166 (2020-12-01 - Rating: 5)

    1st Review...2018Over 25 years of service & 3 homes, Custom is my choice of quality hvac & plumbing service. Thank you Custom!2nd Review 2020...woke up to cold home...fan running but no heat and outside temp was 27F. Called Custom to repair. Abby in the call center knew me by name and was so helpful and reassuring. She was able to schedule Herman out and he arrived within 30 min and then we had heat within 20 minutes. Love Custom!

  • Review 167 (2023-09-29 - Rating: 5)

    Had the winter check for the furnace. All was good.PS. A mistake was made during the check and another tech had to come out again to make the thermastat work. All is well and tech came in good time.

  • Review 168 (2020-09-30 - Rating: 5)

    Custom has great customer service, knowledgeable and friendly staff. High ethical standards and reasonable pricing. I use them for HVAC and plumbing for two homes with great results every time!

  • Review 169 (2020-06-02 - Rating: 5)

    Called custom for a new install and the experience was awesome. The installers were very professional and efficient. The work looks great and my house is cool again. I highly recommend custom!

  • Review 170 (2020-06-05 - Rating: 5)

    Not only am I completely satisfied with the solution Chris recommended but the installation team of Ricci and Jeremy were total pros. It really gives me peace of mind in a purchase like this. Well done Custom!

  • Review 171 (2022-11-21 - Rating: 5)

    Andy was amazing, virtuous and informative. He not only completed the service I requested quickly but he also gave me so many helpful tips that are much appreciated! Great service thank you

  • Review 172 (2020-05-18 - Rating: 5)

    Professional service. Custom Service called to let me know serviceman was on his way. Serviceman polite and did a good job. I am as given a discount for being a Healthcare worker. Thank you Custom for offering this provision during this time, a reflection of a generous and giving organization.

  • Review 173 (2023-11-10 - Rating: 5)

    My service man today was Boa he explained that I had a good blue flame and that my attic wasnt confined. I appreciate his willingness to share his knowledge.

  • Review 174 (2024-02-02 - Rating: 5)

    The tech was very professional and he explained every thing to me. He did an amazing job.

  • Review 175 (2023-08-02 - Rating: 5)

    Jeremy was friendly, worked to get our issue fixed quickly and got our A/C working. Also received some advice for future maintenance and possible fixes. 😊

  • Review 176 (2023-06-07 - Rating: 5)

    Andy was professional, helpful and knowledgeable. He also remembered servicing my home from before, which I very much appreciated.

  • Review 177 (2023-01-25 - Rating: 5)

    Brian is great! Friendly, knowledgeable and very efficient. Great job. Have Loved Custom HVAC for many many years.

  • Review 178 (2024-10-17 - Rating: 5)

    Michael was very professional. He check and clean the unit throughly. Made sure all was operating efficiently.Answer all questions.I highly recommend Michael.

  • Review 179 (2021-07-29 - Rating: 5)

    The serverce was timely and professional. Greg was very helpful and did a wonderful job repairing our air conditioning. I recommend the company and Greg highly. 10 out of 10!

  • Review 180 (2024-01-08 - Rating: 5)

    Custom Services is a great Company. Been with them since 2017, when you call they make sure to get you right in.

  • Review 181 (2023-12-29 - Rating: 5)

    I changed network providers and did not know how to update the system’s communication. The tech came out and had another IT specialist tech by phone. We made all the necessary changes and it is fully updated. Thank you both!

  • Review 182 (2019-04-08 - Rating: 5)

    Awesome company. I’m confident in their entire staff! Everyone was so nice and accommodating! Prices are competitive especially for the efficient service you get from their techs! I’ll never use another company!

  • Review 183 (2022-04-23 - Rating: 5)

    Professional, courteous service is always provided by this company. No complaints with our heat/air system installed a few years ago. Highly recommend Custom Services.

  • Review 184 (2024-01-15 - Rating: 5)

    Gregory Pratt was outstanding. Fast efficient with great explanation of exactly what he was doing and why!

  • Review 185 (2024-12-05 - Rating: 5)

    Cody was great! He

  • Review 186 (2021-04-20 - Rating: 5)

    Omar arrived on time and efficiently resolved my issue/repair. Was professional throughout the whole process. Been using Custom for a number of years.

  • Review 187 (2020-11-22 - Rating: 5)

    Ricci and Jeremy did a fantastic job installing our new Daikin HVAC. They were very efficient and professional with their work. We couldnt be happier.

  • Review 188 (2023-12-18 - Rating: 5)

    Jeremy was polite and respectful. Airco has taken care of us once again. Thank you Airco.

  • Review 189 (2023-06-15 - Rating: 5)

    Greg was very knowledgeable, kind, personable, and professional! He fixed our AC quick! Thank you again!

  • Review 190 (2019-11-06 - Rating: 5)

    RJ and David...You would be hard pressed to find two more professional, compassionate and conscientious young men. I had a new HVAC system put in and i am so glad i turned down my other bids and STAYED with Custom. Chris Patton guided me through options for my little house. Debbie at the office kept me informed on all aspects of what was about to happen. I also appreciate the company Called Winfox contractors who heip with aspects of my project. I had to have my closet dissasembled to get the old and new hvac in and out of my attic and a can light fixed. They where talented and professional.

  • Review 191 (2023-08-08 - Rating: 5)

    Shoop here! Did you know I’m not only the spokesperson ‘round here but I’m a real customer too? It’s a fact. And here’s another fact, the new Daikin unit they boys installed in my home is really something special - smaller, the temperature is more stable throughout the house, it’s so QUIET, and costs less to operate. Our little place is so cozy now. And Momma loves it! You know that’s a big deal. ‘Course, it goes without saying, the installers were prompt, careful, courteous, and friendly. And they communicated well, so we knew just what was happening through the whole process. Let me tell you, it’s gratifying to be Custom’s spokesperson because, they’re the real deal. For me and momma, it was “Problem solved!”

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