1st Choice Service Group Heating & Air

Located in Asheville, North Carolina

Address: 502 Stone Ridge Blvd, Asheville, NC 28804, United States

Phone: +1 828-483-4643

Rating: 4.8

Services

On-site services
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-26 - Rating: 5)
I just want say how grateful I am to 1st Choice Service Group for coming to the rescue. The day after Christmas, the house was cold and the heating system was down. After calling several well-known HVAC companies, including the one that installed my system, there was no one available outside of 2 to 3 weeks. I really thought that I was in trouble. I was delighted to find someone who answered the phone, listened to my situation and arranged to have a tech at my home that afternoon. Thank you Elizabeth for taking my call, listening to me and making arrangements for Daniel to make a service call. Daniels work was exceptional and I really appreciate the time he took to explain what was going on. The heat is on and life is good. Thank you 1st Choice Service Group Heating & Air!

Review 2 (2024-11-05 - Rating: 5)
It was refreshing to see that good customer service is not dead! We were able to get an appointment in pretty short order to have preventative maintenance done on our HVAC system. Elizabeth in their office was extremely nice and helpful. Our service technician (Daniel) was punctual, knowledgeable, informative, and very pleasant to talk with. We did have a capacitor that was going bad, and Daniel explained what the tolerance level should be and showed me with his multimeter how far out of tolerance the capacitor was. He also explained in a simple and educational manner, what the potential problems could be if the part was not replaced. When he finished his work, I could clearly hear the difference in the sound of our heat pump. It sounded brand new!Excellent experience! I can’t even think of how they could improve.

Review 3 (2024-11-19 - Rating: 5)
We were extremely pleased with 1st Choice Service Group Heating & Airs service for our gas heater/air-conditioner.From the initial call to set-up an initial service for immediate problem-solving, to discussing premier customer options for us, to the prompt response and reliable service (with Tony), to the immediate feedback, to the evaluation and scheduling for the spring check-up on our HVAC, we were simply pleased and impressed. Thanks, 1st Choice Service Group Hearing & Air.

Review 4 (2024-10-23 - Rating: 5)
This company is so fantastic.I’ve been with them now for several years and the reasonableness of their charges, but more importantly, there and integrity and willingness to help out in case of emergencies, is beyond outstanding.It’s so easy to call the office to get information or to let them know if something is needed and they always are quick to reply and do what they have to do as soon as possible.I can’t say enough positive things about this business.Joe and Kathleen Kasben

Review 5 (2024-08-21 - Rating: 5)
From their friendly, knowledgeable, professional owner (Chris), to the project Foreman (Damian), to the Technicians, to the Office Staff (Julie & Elizabeth) - everyone on the Team at First Choice is top notch. We selected First Choice for a complex HVAC and electrical project. I had six local firms write proposals for our project - only Chris came up with the creative approach that we needed. First Choice installs only the best equipment available, and does so at highly competitive prices. They stand behind their work!

Review 6 (2024-12-22 - Rating: 5)
I would recommend this company hands down! They helped my dad get his split unit up and running after the other company he had contacted kept giving him the run around and left him using baseboard heat. Great people and company!

Review 7 (2024-08-08 - Rating: 5)
We always receive excellent service from 1st Choice. Our service tech (Daniel) is very thorough and clearly explains every aspect of the service provided. We also very much appreciate Elizabeths updates regarding our service appointments including possible delays, etc. We are very satisfied with the service provided by 1st Choice.

Review 8 (2024-07-15 - Rating: 5)
This company is the absolute best. For the past three years after struggling to find a viable solution, first choice came in and fixed all of our problems. We now have them on a maintenance contract and they are absolutely on time, great communication and fantastic service. We highly recommend them to any commercial or residential account.

Review 9 (2024-09-05 - Rating: 5)
1st Choice is absolutely world class. We have worked with 1st Choice on 3 separate occasions and each time weve worked with them they have been thorough, knowledgeable, professional, fair, and courteous. Our first time hiring them, they installed a new HVAC system in our 100-year old home. We were provided with multiple options to meet different needs and the prices were crystal clear and reasonable given the scope of work. Later we had another contractor do work that interfered with the HVAC system and 1st Choice came out and remedied the situation for next to nothing when they easily could have charged us an arm & a leg. Most recently, they came out as a second opinion on a home warranty/insurance claim and proposed a fix that I expect will save us a tremendous amount of unnecessary work and headache. Without question, this team will be my go-to for annual maintenance and service from now on!

Review 10 (2024-06-19 - Rating: 5)
Very good communication around scheduling, and despite the scorching temps they were able to come out for a summer tune-up in fairly short order. Their tech Daniel did a terrific job, identifying and replacing a small part that was malfunctioning - and what a HUGE difference it made. Our (18 year-old) system runs more efficiently and is cooling our up and downstairs much better now. Its difficult finding good service providers, but for HVAC service, 1st Choice is exactly that for me. Very pleased! P.S. They do specialize in Lennox systems, which we have, but Im sure theyd do a great job with whatever is in your home.

Review 11 (2024-11-08 - Rating: 5)
Our annual service was performed today. Daniel was very courteous and a wealth of information. The service work was professionally completed. We are very pleased.

Review 12 (2024-05-31 - Rating: 5)
I called last-minute for an appointment to have our A.C. checked. Elizabeth was able to schedule an appointment within 2 days. Daniel, Service Technician, was ontime and was phenominal. He cleaned and serviced our system and discovered some problems with the unit. No pressure at all from him to fix it immediately. He was very thorough in describing the issues we had and offered reasonable solutions. We highly recommend 1st Choice Service Group and will be our go-to for issues.

Review 13 (2024-10-11 - Rating: 5)
Very pleasant and accommodating office staff. Daniel our technician always timely and thorough. Highly recommend.

Review 14 (2024-06-17 - Rating: 5)
Great job getting our A/C back up and running. Elizabeth untangled a complex warranty problem our builder created. Tony was very professional and clearly knows his stuff. Thanks!

Review 15 (2024-11-26 - Rating: 5)
Technician arrived in time. Found the problem and communicated well. Very good service.

Review 16 (2024-12-15 - Rating: 5)
They are terrific. Always on time and technicians are very knowledgeable and thorough and polite !! Would highly recommend them for your heating and cooling systems. I love the girls in the office too. Customer service at its best !!

Review 17 (2024-10-18 - Rating: 5)
Professional and great service - as a regular customer you can count on 1st Choice to respond when needed.

Review 18 (2021-08-23 - Rating: 5)
Elizabeth did a great job getting our service scheduled and keeping us updated about our appointment. Matt serviced our equipment and located the problem that we were having quickly. The part was ordered for us and came in ahead of schedule and our repair was completed. Our system is running just like it did when it was new. We could not have asked for better service or a more professional experience. We look forward to working with First Choice Service Group Inc. for our annual maintenance appointments and service. Thank you Elizabeth and Matt. We highly recommend them for all of your service needs with your air conditioner and heating system. Thank you! Joe and Tammy

Review 19 (2023-01-09 - Rating: 5)
1st Choice installed a new HVAC system in our house and two mini splits. The service level was outstanding throughout the entire process. Chris presented us with a range of options and walked us through each one in detail. Installation was smooth. Working with 1st Choice has been a really positive experience.

Review 20 (2024-04-19 - Rating: 5)
Our technician Tony was on time. He was also both professional and pleasant. He seemed to do a thorough job. No complaints.

Review 21 (2024-04-03 - Rating: 5)
I am very happy with the service this company provides. Daniel is my service person and does a thorough and excellent job. He explains everything that needs to be done and answers any questions I have.Several winters ago I called on a Sunday morning because I didnt have any heat on a super cold day hoping that I could get someone to come and fix what was wrong. I left a message and within 10 minutes someone called back. He came to the house very quickly and didnt give up till he found what was wrong. He had to leave for a while to get the parts needed but fixed the problem once he returned and even showed me the parts he had to replace and where they were defective.

Review 22 (2021-12-16 - Rating: 5)
Matt and Chris are amazingly nice people. My furnace gave them a major run for the money. They showed patience and a lot of problem solving to find the problem and address it. Frequently showed flexibility in scheduling and very attentive to getting job done right and without costing thousands. Office staff were always sweet and very kind on working with scheduling. Amazing team, worth the call!!!

Review 23 (2021-02-08 - Rating: 5)
Ive been using 1st Choice Service group for many years and have always received top notch service from them. They are true experts and they always take the extra time to explain what the problem is and what theyre doing to fix it. Both Mac and Chris have been a pleasure to work with-- they respond to calls quickly and actually try to help me save money! Its a big relief to know I can count on 1st Choice. Having the help of technicians I trust really takes the stress out of HVAC emergencies and maintenance.

Review 24 (2020-02-18 - Rating: 5)
The owners, Chris and Randall, go beyond 100% for this company. The respect, quality and value of work is exceptional. We have worked with 1st Choice multiple times and Chris doesn’t hesitate to take the time to drop by and troubleshoot or check in after a job is complete. The technicians are professional and knowledgeable. We will always use 1st Choice!

Review 25 (2020-07-14 - Rating: 5)
I’ve never worked with a home repair company as professionally run as 1st Choice. They text when they’re on the way and are prompt and thorough. The repairman, Randall, is bright, very knowledgeable about Lennox products, and is clearly a man of integrity. Billing is prompt and their prices are fair. Office staff (Elizabeth and Julie) are warm, caring, and responsive. This is how businesses should be run!

Review 26 (2018-06-22 - Rating: 5)
I call First Choice for my bi-annual maintenance system check-up to be sure all was well ( I have this done in the spring & fall). Randall came out and serviced my heat pump and air system. ( All was well). Randall is amazing... he is friendly, efficient and definitely know what he is doing and can answer all the questions I have. Thank you so much for the prompt service. See you in the fall.

Review 27 (2021-08-02 - Rating: 5)
This company is great to work with. I have had my old heat pump system go down twice in the last year, each time I called them and there were able to fix it right away during the winter and the summer. The techs are very knowledgeable and very professional. I know I’ll be using them to replace my very old system. I would highly recommend this company.

Review 28 (2022-08-04 - Rating: 5)
1st Choice installed our heating & air when we built our house in 2013. They have serviced it ever since & been a pleasure to work with. Their attention to detail & wanting to do everything first class makes me feel very confident in their service.

Review 29 (2018-04-04 - Rating: 5)
Everyone I’ve dealt with at 1st Choice has always been very courteous and professional. They are quick to respond and have always done an excellent job for me. I also believe that they are very trustworthy. I learned all this after choosing them to repair and maintain my old HVAC system ( not installed by them) and chose them when it was time for a new system. Thanks 1st Choice!

Review 30 (2022-08-09 - Rating: 5)
They sent out a very knowledgeable and friendly man to help us with our AC problem, a defective squirrel cage motor. This motor was in guarantee but a dishonest installer, Dean Ball, DEANS HVAC in Candler, refused to honor the guarantee and made a dishonest excuse, then became violent and belligerent and ran off with our paperwork which he or his father had attached to the plenum. 1st Choice understood we had been wronged so they were gentle on the service charges. And yes, it was definitely 1st Choice because we have a record of the account and also a record showing our account with 1C was paid. Gracious! Why all the fuss?

Review 31 (2024-09-18 - Rating: 5)
First Choice Service Group is now indeed my first choice. Daniel come out for routine servicing and was a pleasure for a visit. He was very professional, thorough and complete. The service provided was above and beyond what was expected and I look forward to more in the future.

Review 32 (2024-05-21 - Rating: 5)
I couldn’t be more pleased with this company. They have integrity, they do an amazingly professional job, and they are a delight to work with. I highly recommend them.

Review 33 (2024-01-16 - Rating: 5)
I wanted to give a shout out and a 5-star rating to 1st Choice Service Group Heating & Air!!!The motor in my heating unit died. I called them Saturday afternoon and left a message for Monday morning, asking if they could possibly fit in an urgent visit Monday. Chris, the owner, actually stopped by BEFORE Monday, which I forgot was the MLK holiday and many places were closed, including the parts store but he was able to get the new part today and installed it BEFORE our expected 9°F tonight and below freezing weather for the next week!!! Thank you Chris & Elizabeth and team for all you do! I’ve had nothing but FANTASTIC customer service with my HVAC system!!! ⭐️⭐️⭐️⭐️⭐️1st Choice is MY 1st CHOICE!!!

Review 34 (2018-06-20 - Rating: 5)
Randall is an absolute gem! He came out within hours to fix my AC leak and fixed it very quickly too. He was very helpful and knowledgeable so I got a service contract right away. Hes the man!!

Review 35 (2024-08-16 - Rating: 5)
Serviceman was considerate, patient, and helpful! Whole experience was positive!

Review 36 (2020-03-10 - Rating: 5)
Service tech was Very Cordial and professional!The receptionist at the Office was VERY personable and extremely helpful ! My experience with this company was pleasant and assuring. I felt confident that the job would be completed promptly and satisfactory ! It also helped that the service tech kept me up to date of his arrival time ! Good job folks, highly recommend this company!

Review 37 (2020-05-18 - Rating: 5)
Chris installed our entire for our HVAC System in our newly built home. His work was precise, accurate & accurate. I would recommend 1st Choice as your first choice to find a reliable HVAC Service Co. Will be using their sister company WNC Generator to install our backup Generator.

Review 38 (2024-08-16 - Rating: 5)
Number one in service, sales, and installation. I would never use anyone else for my home or business.

Review 39 (2022-08-08 - Rating: 5)
We highly recommend 1st choice service group! Their technicians are very knowledgeable and professional. They are definitely our go-to for any heating and air needs for our home and business!

Review 40 (2017-08-02 - Rating: 5)
1st Choice installed my HVAC system as part of new construction and have been servicing it since 2014.The level of expertise, care, reliability and organization are unparalleled based on other experiences I have had with past HVAC companies, service contracts and personnel. They are there when you need them.I highly recommend 1st Choice for all the reasons above and many more.

Review 41 (2024-08-19 - Rating: 5)
Very nice and professional; you can trust them to work with your best interests in mind.

Review 42 (2020-08-07 - Rating: 5)
Just great. Our air conditioner was on the fritz and they got us in for an appointment same day. Wonderful service and fixed it fast. We will use them again in the future.

Review 43 (2024-12-02 - Rating: 5)
Always a pleasure working with 1st Choice Service Group, knowledgeable and wonderful customer service!

Review 44 (2024-07-17 - Rating: 5)
First Choice did an excellent job restoring our Mitisubishi mini-splits. Elizabeth was able to schedule a next day appointment with Daniel Kaplan, who was professional, thorough and a joy to work with. Their pricing was reasonable and their service exceeded that of almost every contractor we have ever worked with. Highly recommended!

Review 45 (2024-09-16 - Rating: 5)
The best HVAC company I have used. Knowledgeable, Polite, Honest, On Time.

Review 46 (2018-05-22 - Rating: 5)
When I called a person answered! The owner, Randal was kind and patient and willing to go out to my place himself and commit to a time. He showed up on time and was very thorough. 1st Choice is the best!!! Thank you!

Review 47 (2024-06-17 - Rating: 5)
They let you know when they are coming, they show up on time, and they fix the problem. What else can you ask for?

Review 48 (2024-03-20 - Rating: 5)
Great company, great service. Really enjoy the people in the company. Super helpful and friendly.

Review 49 (2017-08-01 - Rating: 5)
We have used 1st Choice for about 10 years. They have have always come promptly, been efficient and reasonably priced. You cant go wrongusing them.Frank and Edwina Costley

Review 50 (2018-03-20 - Rating: 5)
Chris and company installed our A/C fast and within our budget. A great company to work with. I highly recommend them.

Review 51 (2024-04-05 - Rating: 5)
I am just a renter, not a property manager, but Daniel came by and performed a 6-month preventative maintenance on this Mitsubishi mini-split heat pump, and he was a pleasure to deal with. Very courteous, very knowledgeable, very expert and very quick. More than 5 stars. Thanks for what you do.

Review 52 (2024-05-22 - Rating: 5)
Great service, answered all of my 7questions.Got the system running fine

Review 53 (2024-04-17 - Rating: 5)
Daniel was very polite and took the time to explain everything to me. I appreciate the level of service.

Review 54 (2024-05-08 - Rating: 5)
Very kind people who go above and beyond! Highly recommend 👌 👍

Review 55 (2024-05-08 - Rating: 5)
HVAC tech Daniel was friendly, professional and comprehensive in his PM service

Review 56 (2020-03-10 - Rating: 5)
Excellent & prompt customer service. Tech on site was helpful as well. Highly recommend.

Review 57 (2017-09-01 - Rating: 5)
Really responsive. Answered my questions, didnt hesitate to add a register to improve airflow.

Review 58 (2024-12-13 - Rating: 5)
Great Company!!

Review 59 (2023-06-26 - Rating: 5)
Wonderful representative came out and immediately fixed the problem!

Review 60 (2020-05-05 - Rating: 5)
Thank you for the wonderful service! From scheduling to working with Randall, everything was excellent! Elizabeth was super helpful to book the appointment day and time we needed. Randall, our technician, gave us prompt and honest service. He has a lot of industry knowledge and it shows. We have ice cold air now and couldnt be happier!

Review 61 (2021-02-17 - Rating: 5)
Ive been dealing with problems with my heating system for the past 4 years. Ive had one company just want to sell me a new heat pump. Another company (one man operation) fixed it but that only lasted about a week. When I attempted to get in contact with them, they didnt return my calls or texts. It just got to the point where I was just going to go without since I couldnt keep sinking money into it.1st Choice finally fixed my problem. Along with low refrigerant, the source of my problem was a fried electrical relay which probably went bad due to its initial wiring (which I can believe due to the company who installed the heat pump). Its nice to be able to come home and actually feeling heat when I walk in.Their communication was excellent. They had an open line that I could use to communicate to them and they would always respond in a timely manner. I would highly recommend them!

Review 62 (2022-05-31 - Rating: 5)
I could not ask for nicer, more professional people to work with! I definitely recommend anyone who needs hvac work done to contact 1st Choice.

Review 63 (2024-10-31 - Rating: 5)
Very professional and honest. I would highly recommend them!

Review 64 (2018-12-04 - Rating: 5)
Great customer service both by the person answering the phone and the technician. Signed a reasonably priced annual contract for preventative maintenance. The first visit was handled very professional. Look forward to working with this company to keep our equipment in tip top shape!

Review 65 (2018-12-04 - Rating: 5)
Randall is the consummate contractor when it comes to customer service. Always prompt, friendly and completes the work in a timely fashion.

Review 66 (2024-05-22 - Rating: 5)
On time and very professional.

Review 67 (2017-08-19 - Rating: 5)
Great, prompt service, even late one cold winter evening

Review 68 (2017-10-14 - Rating: 5)
Daniel diagnosed our HVAC problem as a low pressure lockout, fixed it, and showed us how to reset the system ourselves if it ever occurred again. Weve used 1st Choice for years and recommend highly.