U.S. Water Heating Solutions

Located in Arlington heights, Illinois

Address: 810 S Arthur Ave, Arlington Heights, IL 60005, United States

Phone: +1 833-879-4776

Rating: 4.4

Services

Online estimates
On-site services
Wheelchair-accessible car park
Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-02 - Rating: 5)
Used them through my water heaters manufacturer to fulfill a labor and parts warranty. They were prompt, able to slot me in quickly, and professional. The technician that came by was very knowledgeable and polite. Should I run into the need for their services again theyll be at the top of my list.

Review 2 (2024-09-20 - Rating: 5)
US Water Solutions made it so easy to work with them when I couldnt find anyone else to come out and service our Rheem water heater! Communication from start to finish was top notch! They had me all fixed up and running with in a couple of hours! Thank you!

Review 3 (2024-09-09 - Rating: 5)
Had this place replace a failed water heater for us. They walked us through our options and helped us decide on a unit with better warranty/service than what we were originally going to go with. Installation was quick and looks better than before when it was all set and done. Overall very pleased with the service and work. Would recommend this place to all my friends.

Review 4 (2024-06-06 - Rating: 5)
My water finally died. I purchased a Rehm 50 gallon replacement from Home Depot in Ft. Smith, Arkansas.Within two days of the installation it started to leak. Following Rehms instructions, I ordered what was thought to be a fix, the heating element itself. After the part arrived, I contacted Rehm to schedule the warranty service. It was at this point that U.S. Water Heating Solutions came into the picture. The appointment was set. Scottie showed up and pointed out a weld issue that turned out to be the problem. We ended up taking the leaking tank back to Home Depot for exc exchange.I cant thank Scottie and U.S. Water Heating Solutions enough for their prompt expert service. I will both use and recommend their service in the future.

Review 5 (2024-09-23 - Rating: 5)
Excellent service and above knowledge on identifying and solving the problem. Very much appreciated after waiting four days for a part, for a brand new water heater. The part received was not even the part needed. The part needed was on the servicemen truck and could have solved my problems 4 days earlier. Please review your service policy.

Review 6 (2024-11-24 - Rating: 5)
Excellent communication. Great response time to my home ( 24hrs)Aaron was very personable, explained what he found and replaced the parts. He got our Rheem water heater back into service quickly.Thanks team

Review 7 (2024-07-17 - Rating: 5)
The service Technician Ryan was completely professional. He kept his word at all phases of the warranty replacement. Showed up on the day and time expected. I was informed of the status as the project progressed. Ryan had me back in action quickly and have no more issues. He cleaned up the site better than he found it. He even assisted with getting me back connected to the water heater on my phone.

Review 8 (2024-08-21 - Rating: 5)
Customer service representative was very professional and very courteous. He diagnosed the problem and quickly took steps to replace the necessary parts and get us back up and running with hot water. He was finished before I knew it. I would recommend this service to anybody who needs a professional to address an immediate need.

Review 9 (2024-09-09 - Rating: 5)
Absolutely fantastic experience having Kevin assess my water heater issue. He went above and beyond to diagnose the issue. I would definitely request his services again. Full of knowledge and energy!

Review 10 (2024-10-27 - Rating: 5)
I had a repair able water heater problem. Quick professional courteous skilled. Parts were on the truck. Tech made sure I got warranty coverage.

Review 11 (2024-07-03 - Rating: 5)
I had not heard of this company but my water heater was under warranty from the manufacturer and they gave me this company or one other to work with. I thought that the manufacturer may be trying to do warranty service on the cheap. I was wrong. The service technician was incredibly knowledgeable, professional, and courteous. He fixed the issue, explained how it occurred, and showed me what to do for preventative maintenance to avoid the problem again. Outstanding service!

Review 12 (2024-08-21 - Rating: 5)
I had such an excellent experience, my tech was Seil and he was so helpful. I actually had to reach out to peoples gas and he was so thorough when explaining everything I needed to say and what needed to be done. Everything he said did ring true, Seil really went above and beyond.

Review 13 (2024-06-10 - Rating: 5)
Great service quick response highly trained technicians. I would recommend them to anyone who wants the job done the first time and the right time I give them five stars all the way, . The tech was very informed his name was Jason. I wouldn’t recommend him to anyone. Thank you.

Review 14 (2024-08-21 - Rating: 5)
They were amazing they are more helpful than rheem they have no concern and my water heater was leaking gas and I had just had it replaced but this company came and took care of my problem thank you

Review 15 (2024-04-01 - Rating: 5)
We had the privilege of working with Jerrie Bay during a recent problem with our water heater. In addition to being very knowledgeable, Jerrie was extremely personable and passionate about his craft. While Jerrie was repairing our water heater he gave us some great advice / tips on how to improve other parts of the plumbing system in our home. Jerrie is an invaluable member of the US Water Heating Solutions team in the greater Cincinnati area! I highly recommend US Water Heating Solutions!

Review 16 (2024-08-21 - Rating: 4)
The technician couldn’t have been more polite and helpful. He explained everything he was doing and why. Will definitely use them in the future.

Review 17 (2024-09-03 - Rating: 5)
Very timely and professional. They fixed the problem with our hot water heater and everything was covered under warranty.

Review 18 (2023-10-05 - Rating: 5)
Efficient and Reliable:Rating: ★★★★★ (5/5)I recently had the pleasure of using US Water Heating Solution for my home, and I must say, I am thoroughly impressed. This company has proven to be a game-changer in the water heating industry, offering top-notch products and exceptional customer service.First and foremost, the efficiency of US Water Heating Solutions products is outstanding. The water heater I purchased not only heats up water quickly but also maintains a consistent temperature throughout usage. This has significantly reduced my energy consumption, resulting in lower utility bills. I appreciate the companys commitment to environmentally-friendly solutions without compromising performance.Moreover, the reliability of their products is second to none. The water heater has proven to be durable and long-lasting, providing me with peace of mind knowing that I wont have to worry about unexpected breakdowns or repairs. The quality craftsmanship is evident in every aspect of the product.US Water Heating Solutions customer service is truly commendable. From the moment I reached out to inquire about their products, their representatives were knowledgeable, friendly, and eager to assist. They patiently answered all my questions, helping me select the perfect water heater for my needs. The installation process was seamless, and the technicians were professional and efficient.Another aspect that sets US Water Heating Solution apart is their commitment to affordability. The prices are competitive compared to other similar brands on the market, making their products accessible to a wide range of customers. The value for money is exceptional, considering the superior quality and performance.Lastly, I must highlight the companys dedication to customer satisfaction. They stand behind their products with a generous warranty, ensuring that any issues or concerns will be promptly addressed. This level of commitment to their customers is truly refreshing and sets them apart from other companies in the industry.In conclusion, I highly recommend US Water Heating Solution for anyone in need of a reliable and efficient water heating solution. Their products are top-notch, their customer service is exceptional, and their commitment to sustainability is admirable. With US Water Heating Solution, you can trust that youre investing in a high-quality product that will meet your needs for years to come.

Review 19 (2024-09-25 - Rating: 5)
Great service, friendly and knowledgeable staff. I highly recommend US Water Heating Solutions!

Review 20 (2023-09-03 - Rating: 5)
The two technicians that came out were amazing. Very competent, friendly, and thorough. I believe they were Jason and Sal(?).Even they people I talked to on the phone were helpful, polite, and kind.If I ever have water heater issues again I won’t hesitate to call.Four stars!

Review 21 (2021-12-24 - Rating: 5)
This company came and repaired my water heater today. We had Martin, and he was absolutely phenomenal! He got our water heater up and running in like 10 minutes, and was SO kind and professional and friendly. It was an extremely good experience with this company! He even came all the way here on Christmas Eve to fix it for us. I cant recommend this company enough! They are fantastic and we will always choose and recommend them!!

Review 22 (2023-07-25 - Rating: 5)
The company called me, set up the appointment quickly after I report to the manufacturer it was leaking, The technician was great, he was professional, timely and knew exactly what the process was and what to do to exchange my water heater at the place of purchase, through manufacturer warranty request to replace it. The process was a lot smoother than I anticipated and it was a good experience .

Review 23 (2024-08-02 - Rating: 5)
Jerrie showed up when he said he would be here, he was friendly, got the repair made in a very timely fashion. Im very pleased

Review 24 (2024-09-29 - Rating: 5)
It was good. Fixed the problem and had my Hot water heater going in no time.

Review 25 (2023-03-21 - Rating: 5)
The day following my call Doug stopped by early and he was Amazing! He took the time to explain how my water heater works and what my issue was. He was very informative, I learned a lot from him. He then gave me venting ideas very unique to my property.He was not pushy and did not try to talk me into a part that was not needed. I truly appreciated the quick appointment and the honesty. U.S. Water Heating Soultions is a Rare Find. They are very highly recommended and will be my first call for future issues.Thank you again Doug!Lisa Demler

Review 26 (2024-08-28 - Rating: 5)
Very knowledgeable and helpful, quickly resolved our issue, provided useful preventative suggestions, and navigated the warranty process.

Review 27 (2022-05-03 - Rating: 5)
US Water Heating Solutions was very professional and efficient. They were contracted through the water heater manufacturer (which often spells trouble) to provide warranty work on my water heater. I could not be more happy with the quality and timeliness of their work. Great job!

Review 28 (2021-05-22 - Rating: 5)
Martin came out serviced our hybrid water heater after I had called about 20 plumbers who all told me they didn’t work on that type of unit. He was very professional and patient with me while explaining why we were going to need a replacement. I couldn’t be happier with the service we received and the honesty of the service. Would 100% recommend and use again. Thank you!

Review 29 (2021-03-12 - Rating: 5)
We had the pleasure of working with U.S Water Heating Solutions today. The ladies at the office were very nice and helpful. Our Technician that came out was Martin. He called to let us know he was on his way, and then he arrived on time and was extremely knowledgeable and professional. He explained everything to us in a way we could understand and took care of our issue with no problem. Martin is a great asset to your company! Thank you.

Review 30 (2021-03-01 - Rating: 5)
We had the pleasure of meeting Martin today when he came to repair our water heater. He called to let us know he was on his way, and then he arrived on time and was extremely knowledgeable and professional.He explained everything in a way that we could understand, and didnt leave until he was certain we had a complete understanding of everything. I hope we dont need to have our water heater repaired again, but if we do I definitely hope that Martin is the technician they send to us!!!

Review 31 (2022-01-07 - Rating: 5)
I had a Richmond water heater that went out in Lockport, IL and I called US Water Heating. Great experience from the beginning to the end. I have to mention Martin especially, the technician that came out. From the time he called till the time he left most professional and knowledgeable technician I had in my house and fixed my heater quick . He asked questions and ran some test to get it fixed right the first time. I wish Martin worked on other things in my home, he would be on my speed dial.

Review 32 (2022-01-20 - Rating: 5)
I called Rheems help center on January 17, 2022 at 7:30pm. They would have U.S Water Heating Solutions call on Tuesday 18, 2022. They did and on Wednesday, January 19, 2022, Martin, the service tech, called at 7:30am saying he would he would be at my house in 15 minutes. He arrived in 13 minutes.Martin has a great attitude and consequently a robust job demeanor. ( I told him to loose the mask in my house and dont worry about paper boots.) As is company policy, he did not honor my requests. U.S Water Heating Solutions could not have a better representative and business employee. He finished and succeeded in remedying the water heater problem. His knowledge and work ethic really showed through with the timely repair. Martin is a diamond in the rough , and U.S. Water Heating Solutions should consider making him V.P. of operations.GREAT JOB, MARTIN.

Review 33 (2024-09-24 - Rating: 5)
The tech was fast and professional. Thank you for fixing on the schedule promised.

Review 34 (2021-02-08 - Rating: 5)
I had to have some warranty work done recently on my water heater that was only 9 months old. Dan came out early to the scheduled appointment, knew exactly what the problem was and had it repaired within 20 minutes. Thanks for the great service, I would definitely use again.

Review 35 (2023-09-04 - Rating: 5)
What a great experience with this company, came out and was so professional and friendly. Fixed the problem and gave me a full detail on what the problem was with our Hot Water Heater. A company is only as good as the employees and this company has a great team!!

Review 36 (2021-09-10 - Rating: 5)
I have called a handful of local plumbers to help me figure out why my water heater was leaking and everything they tried did not work so we called US Water Heating solutions. They sent Martin McIntosh down from Lexington KY to Lewisburg KY, he found the problem and explained what was happening. He was extremely nice and very very helpful. He has alot of knowledge about this stuff, I would highly recommend him for any plumbing problems! 10/10 stars, very friendly and nice!

Review 37 (2022-11-14 - Rating: 4)
Repair tech was very professional. He replaced a defective/recalled part on my water heater. He had it done in 10 minutes. If I had a complaint/comment it would be that I didnt receive any paperwork. I have no record of the repair taking place.

Review 38 (2021-03-26 - Rating: 5)
Martin was very professional, knowledgeable and courteous. Not only did he repair the issue with my water heater, but he also explained the different causes of the problem and other future things I could do to avoid future problems. Highly recommended.

Review 39 (2021-02-13 - Rating: 5)
Dan Wenciker with US Water Heating Solutions was top notch! He explained what he was fixing, why it needed to be fixed, and explained a few other items about our water heater, all while doing the job. All very good information to know. Not looking to have water heater issues again, anytime soon, but theyre getting my call when I do!

Review 40 (2021-02-26 - Rating: 5)
Martin has came to our house twice to repair and troubleshoot our A. O. smith water heater problem. He test ever aspect each visit and replaced a thermostat during the last visit. The water heater worked well for 3 days at which point it again was not heating properly and he returned discussed situation with tech support again and they agreed to switch the thermostat. Martin has been very professional and responsive to try and fix our problem. I would recommend Martin to anyone needing repairs. I would not recommend A. O. Smith water heaters.

Review 41 (2022-04-12 - Rating: 5)
I definitely recommend U.S. Water Heating Solutions. Martin McIntosh was amazing. He was quick, helpful, and a really nice person! He was able to get the job done right when my water heater broke down.

Review 42 (2024-11-19 - Rating: 5)
Our brand new water heater quit working. Scott Kinnard came out on time, quickly identified the issue, and was able to get our hot water heater working again!!!! US Water Heating Solutions just got a lifelong customer!

Review 43 (2021-07-12 - Rating: 5)
I made the mistake of having a local company install my water heater and that company did a terrible job. I called Rheem for warranty support and they sent Martin with US Water Heating Solutions. Not only is Martin the most knowledgeable plumber I have ever met, he wanted to ensure I had all the correct information and that it wasn’t just his word and 30 years experience with plumbing and Rheem water heaters. He also called his boss Kevin so I could hear from someone else with plenty of experience. Both Martin and Kevin are amazing, I learned a lot from them, but the best water heaters deserve the best plumbers to install. Trust, US Water Heating Solutions and trust Kevin from Lexington to do the job right.

Review 44 (2021-02-24 - Rating: 5)
U.S. Water Heating Solutions got my water heater diagnosed and thermostat replaced today. As a bonus, I was given a good advise about maintenance. The technician (Dan, Indianapolis area) was equally highly professional, honest, and kind. I would hire these company for any of my future projects.

Review 45 (2021-03-06 - Rating: 5)
They came through in a pinch on a Saturday after we were left high and dry from another co. Dry bc we couldnt take showers :) they responded quickly, Erin was SO nice, Mike was communicative and prompt. In 30 min we were good to go. Masked and professional, happy as can be. We paid a little extra for Saturday service but totally worth it.

Review 46 (2024-11-10 - Rating: 5)
Very well mannered knew what he was doing didnt try to scam me Id use them again

Review 47 (2020-04-01 - Rating: 5)
In our case, we had to cancel an appointment as we got things working on our side during the night. It was a tricky situation as well, as the appointment was scheduled for 8am and the call lines were not open until this time. I believe I called in at around 8:01am and was connected with an extremely friendly and professional customer service representative, who was able to get the message sent to the appropriate technician and canceled the appointment as requested, despite the confines of the limited window.I cannot state and underscore enough how engaging, professional, and friendly this associate was. It was the call I needed with the climate/environment that we find ourselves in currently. Really nice work over there!

Review 48 (2021-02-26 - Rating: 5)
Our technician Dan was great! He called to let me know when he was on his way and it was very timely. He was very professional and explained everything in a manner I could understand. He did an outstanding job.

Review 49 (2024-03-04 - Rating: 5)
The best service company I’ve ever dealt with in 2 decades of owning/renting houses.Thank you very much to Kurt took very good care of us and did perfect work. Very much appreciated!! If you need work done definitely have them come do it!!!

Review 50 (2024-09-24 - Rating: 5)
Great Service + Flexibility. Fast Service In + Out -- Great Job !!

Review 51 (2021-11-10 - Rating: 5)
I had Us Water Heating Solutions install a hot water heater after my existing one started leaking. The replacement was spot on and installed promptly. 10/10 would use again!

Review 52 (2021-03-11 - Rating: 5)
Martin was great very knowledgeable and took care of us like it was his own. I would highly recommend him for any and every water heater job. Thanks alot for taking care of our issue

Review 53 (2020-01-14 - Rating: 5)
Ryan, the technician was personable and efficient .He replaced the warrantied electric control, checked other parts of the water heater, answered my questions and made sure it was working before he left.Ryan heard water running and took the time to fix the reason the toilet had not shut off.

Review 54 (2022-11-14 - Rating: 5)
I gave five stars based solely on the tech, Aaron who came to my home. He was completely professional, knew his trade well, and didn’t mess around—he got it done! Cheers to you, Aaron!

Review 55 (2022-11-13 - Rating: 5)
This company was quick to call me back. They set an appointment for the first business day after I received parts. They arrived on time and repair was made quickly. Very professional. Highly recommended.

Review 56 (2021-03-04 - Rating: 5)
Martin did a very good job on replacing the thermostat and testing the heating elements and explained the process to me thoroughly. He wore those shoe covers to keep my carpet clean. Very nice guy!

Review 57 (2021-08-13 - Rating: 5)
It all had to do with my electric water heater that had been down for 2 weeks that nobody seemed to know how to figure the problem out.Thumbs up to Martin McIntosh who by the way drove all the way from Lexington Kentucky to North Lewisburg Ohio to fix the problem that nobody else could figure out in a matter of 2 minutes. GREAT JOB MARTIN!!!!! If only we had more of your kind in the state of Ohio. Thank you so much for your help👍🙂

Review 58 (2022-01-31 - Rating: 4)
It took a little to get the warranty part and set up service from Rheem...but the tech was prompt, professional and courteous. If you have a Rheem water heater I would definitely recommend them.

Review 59 (2021-02-27 - Rating: 5)
Super professional technician, friendly and prompt. He was actually there to repair a water heater but the heater was not the issue. He gave some great advice and was very knowledgeable.

Review 60 (2023-06-30 - Rating: 5)
They were awesome, on time professionals willing to answer any questions. Even had humor!!!

Review 61 (2024-10-31 - Rating: 4)
Concerned citizen for your torn, soiled, and sun bleached national flags. Please take them down and properly retire them until they can be replaced.

Review 62 (2024-09-02 - Rating: 5)
Technician was great and very knowledgeable. Very helpfull.

Review 63 (2021-03-08 - Rating: 5)
Plumber (M. McIntosh) showed up on time and quickly replaced the failing thermostat in the unit. He also showed me several things to keep an eye on and a couple of other things needing attention that the installer neglected. Way more service than I was expecting. Thank you Martin!

Review 64 (2023-07-02 - Rating: 5)
We were very happy with your technicians and will call in future if we have any plumbing needs. Thank them both for us!

Review 65 (2019-02-07 - Rating: 5)
Great company and staff. We had an emergency and they were super fast to respond and replaced our water heater quickly. I definitely recommend this local contractor!

Review 66 (2024-06-02 - Rating: 5)
They came and replaced 2 thermostats on a brand new hot water heater

Review 67 (2023-02-19 - Rating: 5)
His name was Ryan and he was very helpful when fixing our hot water heater. He was willing to answer any questions I had.

Review 68 (2024-11-18 - Rating: 5)
Tech was very polite and knowledgeable.

Review 69 (2019-02-11 - Rating: 5)
U.S. Water Heating Solutions is a great company. I gladly would recommend them if you need your water heater repaired or replaced.

Review 70 (2022-04-28 - Rating: 5)
Kevin and team are great. When we had an issue with our tankless they were great about correcting the issue and working with the manufacturer. Thank you!

Review 71 (2021-10-29 - Rating: 5)
My year old RHEEM heater went out called company said U.S. will do repair SAL came out had gas control valve with him fixed hot water again, Great company to work with SAL great too.

Review 72 (2021-03-10 - Rating: 5)
Martin came to check hot water heater and found a leak in the tank. Replacing tank. Vary satisfied with visit and would definitely recommend to others

Review 73 (2021-07-08 - Rating: 5)
My heater was completely messed up, Martin came over and was incredibly friendly, helpful, VERY knowledgeable and overall great guy. He went above and beyond to help me out, I’m very thankful for his help

Review 74 (2023-08-01 - Rating: 5)
Jason was able to quickly identify and fix the issue with our hot water heater! Highly Recommend!

Review 75 (2021-02-26 - Rating: 5)
The representative who came out from Rheem, I think his name is Martin. He is very knowledgable and professional and I appreciate him. He is a good worker for Rheem.

Review 76 (2022-01-11 - Rating: 5)
Had a water boiler go out last week and Martin from u.s water heating solutions came out and did a fantastic job at repairing. Awesome work bud thanks again!!

Review 77 (2021-02-08 - Rating: 5)
Dan came on time and worked quickly to solve the issue. Was very informative and did a great job! Made sure I understood everything and that I had no questions left unanswered :) Im extremely grateful.

Review 78 (2021-12-02 - Rating: 5)
The service man Luigi was very good at his job. He was very polite and professional and I would like to thank him for the great service!

Review 79 (2021-02-20 - Rating: 5)
Dan came and was fantastic very helpful and got the water heater fixed much needed and didn’t end up costing me anything Dan was awesome!

Review 80 (2023-12-20 - Rating: 5)
Technician, Matthew was amazing! Very friendly, knowledgeable and thourough!

Review 81 (2024-01-03 - Rating: 5)
The serviceman was very personable and polite. He did a very professional job.

Review 82 (2022-07-05 - Rating: 5)
The response time was great. The gentleman that showed up was very professional, quick and cleaned up after himself.No complaints.

Review 83 (2023-06-05 - Rating: 5)
My repairman was very knowledgeable, operated with great professionalism and was polite!!!GREAT SERVICE

Review 84 (2021-02-14 - Rating: 5)
I had my water heater fixed up today. Dan did a great job. Thank you again!

Review 85 (2020-10-17 - Rating: 5)
Ethan Garner serviced my hot water tank and was extremely helpful and answered all of my questions. Thanks Ethan for providing great service!

Review 86 (2022-07-30 - Rating: 5)
Great diagnostic appointment. So grateful for this wonderful water heater service.

Review 87 (2024-10-02 - Rating: 5)
Very fast and fixed the problem

Review 88 (2021-02-17 - Rating: 5)
Tec gave 30 minutes notice to being here arrived promptly was in an out in short order and fixed the water heater completely

Review 89 (2021-02-10 - Rating: 5)
Daw W. replaced a gas valve o. myvwater heater. He was fast, professional, and on time. Thanks Dan.

Review 90 (2024-06-11 - Rating: 5)
Great job Id recommend the service anytime

Review 91 (2024-01-25 - Rating: 5)
Had a warranty repair done today. Travis P. was the technician. He called 30 minutes prior to arriving, quickly diagnosed the issue and had everything up a working in short matter of time. He was friendly and professional, thank you for the great service

Review 92 (2022-09-25 - Rating: 5)
Steven was very prompt on the job and very fast and professional with the service work that was required .

Review 93 (2024-01-17 - Rating: 5)
My son’s hot water heater is 2 1/2 months old and went out. I contacted Rheems about the warranty and they said it was covered and they scheduled U.S. Water Heating Solutions to make repairs as necessary. The company contacted us promptly and scheduled an appointment. The service man (Lucas) showed up in the time frame that was set up even after all the highways and roads were in horrible shape with lots of accidents from snow from the previous evening. He was very courteous and knowledgeable. He was in and out within an hour (replaced thermostats). He was very professional and explained what the issue was. I would highly recommend Lucas and this company!!!

Review 94 (2018-07-09 - Rating: 5)
Great service and response time! I worked with Jim with our project, and he was very helpful.

Review 95 (2021-05-21 - Rating: 5)
Martin was excellent! Best repair man we had for a long time.

Review 96 (2023-06-21 - Rating: 5)
Chris was awesome! Arrived as scheduled and completed removal and replacement of our hot water heater expertly and professionally. He helped me return our defective unit which was under warranty and that process went seamlessly thanks to his working knowledge of the process. I would highly recommend this company for water heater service!

Review 97 (2021-02-15 - Rating: 5)
Dan was the man, got in, fixed the heater, and was out in a flash. Very nice and very respectful.

Review 98 (2023-07-03 - Rating: 5)
The tech was on time, friendly and did a great job!

Review 99 (2023-07-26 - Rating: 5)
Honest and professional. They took time to explain the problem and cleaned up afterwards.

Review 100 (2023-07-25 - Rating: 5)
Excellent service, punctual on time, organized in their work and experienced.

Review 101 (2023-02-19 - Rating: 5)
Serviced a Richmond water heater under warranty.

Review 102 (2024-12-01 - Rating: 5)
Excellent service...

Review 103 (2023-08-07 - Rating: 5)
I installed a new Richmond (Rheem) water heater two months ago. It quit working this weekend and the pilot light wouldnt relight. Rheem warranty service dispatched a service call through US Water Heating Solutions. I talked with their service center Monday morning and they had a tech out here (Josh) within hours. Josh was professional and educational. He talked me through the various potential causes and didnt mind me watching him investigate. He taught me a lot about various aspects of this water heater and he was correct with his initial guess on the problem. He replaced some parts (which he had with him) and warranty service covered it all (go Rheem!). I just cant say enough good things about the service call. After having failed badly in the past with home warranty services on HVAC and a water heater, I wasnt terribly hopeful. But everything about this service was positive. Ill definitely turn to US Water Heating Solutions in the event of any other water heater issues.

Review 104 (2023-07-28 - Rating: 5)
Pleasant, experienced technician.Followed through on everything and made sure I had hot water before leaving.

Review 105 (2023-01-29 - Rating: 5)
It took several visits but finally replaced Rheem electric water heater. The water slowly decreased heating from March until January. The plumber Aaron made each visit by protocol to replace different parts. He was extremely professional, knew what he was doing and did a great job. He drove 90+ miles to service under warranty

Review 106 (2021-08-25 - Rating: 5)
Luigi was very professional and did a great job!

Review 107 (2023-06-05 - Rating: 5)
They had to replace hot water heater under warranty work. Philip Campbell did an excellent job .Always on time and efficient.

Review 108 (2019-04-03 - Rating: 5)
Great job! Timely and did everything they were supposed to do!! Five stars!

Review 109 (2023-01-06 - Rating: 5)
Issues with Rheem hot water heater. Scheduled appointment. Tech Kevin arrived day later and resolved issue. Very professional, down to earth personality and knowledgeable. Very satisfied. Highly recommend.

Review 110 (2023-07-12 - Rating: 5)
The technician was professional. He provided quick service and informed me of the issue with my hot water tank appliance.

Review 111 (2022-09-06 - Rating: 5)
Bought a new water heater from home depot and it didnt work. We called the 1800 number and came to repair it in less the 20 mins. Fast service and good repair people. Thanks again.

Review 112 (2021-02-26 - Rating: 5)
Appreciate service tech Dans good work and friendly service.

Review 113 (2021-05-20 - Rating: 5)
First-time homeowner with water heater problems. Martin was assigned to check it out. He was prompt and very communicative; he did an excellent job of explaining the issues, various solutions, how the different parts worked, etc. In addition to resolving the issue, Martin really helped me learn & understand how my entire gas and water heater systems work.Prompt, very professional, would definitely use again and recommend to others.

Review 114 (2022-02-22 - Rating: 5)
Had a faulty gas control valve on a Richmond/Rheem water heater replaced by Martin from US Water Heating Solutions. He was very knowledgeable and efficient at his work. This was covered under warranty and who the Mfr. uses for their warranty work. Theyre lucky to have him and would recommend them.

Review 115 (2021-05-21 - Rating: 5)
Excellent to work with! They were dispatched to work on a warranty issue, and the technician Martin was absolutely fantastic to work with! He called ahead, showed up on time, was pleasant and enjoyable to work with, and went above and beyond to help take care of our issue. I HIGHLY recommend! Thanks for the great service Martin!

Review 116 (2022-10-01 - Rating: 5)
These guys were awesome and a blessing to me and my wife, out water heater went out an issue with the gas control unit, Rheem was on top of the warrantee replacement parts fed exed out, and US Water heating solutions thankfully was their service team for replacement... They were on time, went above and beyond to complete repairs and left area as clean as they found it... My service tech Steven was a delight, professional and friendly.. thank you for your prompt service and attention to detail... Will definitely call on these guys if ever needed again..

Review 117 (2022-09-25 - Rating: 5)
Awesome company.. Great advice and service.

Review 118 (2019-01-24 - Rating: 5)
Great company to work for. Very Knowledgeable! SERVICE IS EXCELLENT .

Review 119 (2022-02-22 - Rating: 5)
Martin was very polite, friendly and professional. Called before he came, and worked fast and clean. I hope I dont need any more repairs but if I do, or if anyone I know does, I would gladly recommend US Water Heating Solutions

Review 120 (2022-07-07 - Rating: 5)
I contacted U.S. Water Solutions about my water heater warranty work . They diagnosed the problem and sent me the parts . They made arrangements for a repair person to fix my problem . They were 100% top notch . Fast and efficient. Todd was very knowledgeable and curtious to my wife . Thank you Todd

Review 121 (2021-04-08 - Rating: 5)
This issue was a water heater that would not come on. The water heater was under warranty. The service tech was prompt and courteous. While the issue was NOT a failed water heater but an problem with the breaker which had already been repaired once. The service person sent me images of his diagnostics that I could take back to the electrician.I would absolutely use this company again

Review 122 (2021-06-02 - Rating: 5)
Hi, my name is shi-Ann Berg. Today I had my pressure value replaced. My plumbers name was Martin. He answered all the questions I had about my water. He was polite, very nice, and informative. He told me what was causing it to leak. Im happy with Martins service.

Review 123 (2022-01-06 - Rating: 5)
Kevin from Detroit was awesome got the job done promptly and was really knowledgeable and answered all questions would recommend

Review 124 (2020-11-19 - Rating: 4)
Had a negative initial experience with first tech sent out but company quickly owned up to the mistake and sent another colleague to check up on issue. Appreciate them holding their staff accountable and would recommend them moving forward.

Review 125 (2021-02-18 - Rating: 5)
Dan was the repair man who was friendly, professional and most efficient. I appreciate the quality of his service.

Review 126 (2021-04-13 - Rating: 5)
Our technician Dan Wenciker did a fast and clean service! Very knowledgeable and explained everything in detail, very impressed!!!

Review 127 (2021-02-09 - Rating: 5)
Dan was very good, helpful in every way.

Review 128 (2021-12-20 - Rating: 5)
Martin did a great job repairing my water heater

Review 129 (2021-02-12 - Rating: 5)
Thank you so much for taking one more customer on your very long day. You made my renters day!

Review 130 (2019-03-19 - Rating: 5)
I had a great experience with U.S. Water Heating Solutions. The staff was very knowledgeable, respectful, and helpful.

Review 131 (2023-06-22 - Rating: 5)
Give that guy a raise

Review 132 (2023-06-22 - Rating: 5)
The guy that did the job was great

Review 133 (2023-05-21 - Rating: 5)
Dave was very prompt and professional.

Review 134 (2020-07-28 - Rating: 5)
Really responsive and friendly customer service. Well trained, respectful, and kind technicians.

Review 135 (2023-07-12 - Rating: 5)
Would do business with this company anytime.

Review 136 (2020-11-14 - Rating: 4)
Seems to be an issue with some Richmond water heaters , in particular their gas valves. Us water heating solutions sent someone out two weeks ago, but this part is nortoriously on back order :( final repair scheduled Monday. Fingers crossed.