Roto-Rooter Plumbing & Water Cleanup

Located in Alpharetta, Georgia

Address: 1060 Cambridge Square Ste D, Alpharetta, GA 30009, United States

Phone: +1 770-475-4240

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-23 - Rating: 5)
Taylor did a very professional job. I called at night on a Sunday and he was at my house in less than an hour to assess the job and made a plan to repair my pressure valve. He had my home repaired in less than an hour and was over the top friendly toward myself and my dogs. I will be a returning customer just because of his professionalism.

Review 2 (2024-10-08 - Rating: 5)
Booking was super easy!! Cole came to my house within an hour of booking my appointment and he had fixed my garbage disposal issue within literally 5 minutes! Super friendly and taught me tips on how to help if the issue happened again. I will definitely book again and will recommend to others!

Review 3 (2024-09-30 - Rating: 5)
TAYLOR provided me with excellent customer service! My hot water tub handle wore out, so I couldn’t turn off my hot water. Taylor was respectful to me and my home. He also explained what the problem was, and explained the repair process in detail, including the parts needed, the repair cost, and time needed to complete the repair. He was honest about any up charges and even help me to avoid them. Taylor completed the job in a timely manner, and cleaned up any spills or debris left from the repair. Taylor is an awesome plumber!! Would definitely recommend him for your plumbing needs, and definitely will request his service in the future.

Review 4 (2025-01-06 - Rating: 5)
Taylor did an amazing job explaining what the issue was and resolving it. He came over shortly after we called asking for a plumber. Great service!

Review 5 (2024-10-22 - Rating: 5)
Taylor was very professional and addressed all my concerns in the best way possible. I ended up going a different route simply because my warranty would do it for less but I would most definitely call for his assistance in the future. The world needs more plumbers like him.

Review 6 (2024-11-27 - Rating: 5)
Roto Rooter for whatever reason had to send a different guy to my home due to a mechanical issue with the first one. I was kinda worried at first but the second guy was AMAZING!!! He found the issue quickly and treated my plumbing issues with care.

Review 7 (2024-12-05 - Rating: 5)
Taylor did a fabulous job. He went the extra mile to address all my concerns in a timely manner. He was professional, knowledgeable, and thorough all the while pleasant.

Review 8 (2024-10-29 - Rating: 5)
The service is absolutely fantastic. This young gentlemen with his hospitality who come to my house fix my water pipe in the garage ceiling is awesome . He has patience; explain step by step to me as a client. Definitely earn my trust to become a return loyal customer.

Review 9 (2024-12-28 - Rating: 5)
Taylor is one of the best plumbers I’ve had the pleasure of working with. Fix the issue explained everything clearly and the price was appropriate.

Review 10 (2024-10-09 - Rating: 5)
Tech was timely, provided details as to the work he was going to execute. Took his time to complete the work properly. I previously had another company out, the tech was working a total of 15 minutes, charged me $600 and I clearly still had a problem . Thank you Roto Rooter for getting to the root problem and resolving it quickly.

Review 11 (2024-12-06 - Rating: 5)
I had a pipe that bust under my kitchen sink due to a handyman for thumbtack not knowing what he was doing. I called Roto-Rooter Plumbing & Water Cleanup and they sent Hra ASAP. He was so kind to me. He fixed the pipe and stayed to make sure after turning the water back on the pipe didnt leak.I will refer Roto-Rooter and Hra to everyone. Thank you Roto-Rooter!!! ❤️

Review 12 (2024-11-10 - Rating: 5)
The guy was very nice and he shared a lot of information with us. We had an emergency plumbing issue at 3am and he was fast on showing which is rare. Highly recommend this company. Oh and his long blonde hair and height didn’t hurt either lol…JK!

Review 13 (2024-12-13 - Rating: 5)
Great service. I had water heater broke on mid winter and they came same day and replaced it. It was in crapped space but still properly placed it and Alan and Daniel did really great service.

Review 14 (2024-11-06 - Rating: 5)
I was having problems u Dee my kitchen sink, leaking, p”trap busted and water went everywhere and had a blockage from grease. Hru was very professional and very knowledgeable about the issues that I was having. He was able to stop the leak and unclog the grease blockage 67 feet by using a snake . I am very satisfied and will definitely recommend Roto Rooter to anyone that’s having plumbing issues.

Review 15 (2024-12-22 - Rating: 5)
Taylor, the technician sent is awesome. He got the job done in a jiffy and gave technical advice that might help in the future. I recommend him!!!

Review 16 (2024-09-28 - Rating: 5)
Cole was awesome! He assessed the issue with my malfunctioning sump pump and came in between the time we scheduled. He quickly replaced the sump pump to fix our issue with it flooding my basement. The Sump pump is much quieter and more efficient.

Review 17 (2024-08-08 - Rating: 5)
Kency is customer service was beyond the best. He was very respectful to the house, cares about your safety, and works hard at his job. Recommend him anytime to fixed my water tanks. Thanks again!

Review 18 (2025-01-05 - Rating: 5)
Could have left the site a little better but so far as customer service and figureing out how to do the job right and also getting it done was a 10/10 highly recommend this guy!

Review 19 (2024-12-16 - Rating: 5)
Taylor was amazing. He made sure everything was perfect and good to go. The service Taylor provided was phenomenal!

Review 20 (2024-04-06 - Rating: 5)
Russell was super professional! Very knowledgeable about his craft and took it very seriously. I appreciate the time and effort. Definitely will recommend to anyone with plumbing issues. Thanks for your work!

Review 21 (2024-08-02 - Rating: 4)
Roger was great. The only thing lacking was the price for repair, but I was responsible for the initial leak so it somewhat makes sense.Also, Roger knew the plumbing costs were expensive and told me verbatim how to address the rest of the issues with $20 at Home Depot. Now, my master toilet is working like new and Ill probably be calling RotoRooter for my shower valve replacements in the near future to get rid of these outdated crystal knobs in my showers.

Review 22 (2024-10-27 - Rating: 5)
Taylor was very knowledgeable and helpful explaining the situation with the water heater in my home. Roto rooter was the emergency maintenance support we needed to diagnose the problem.

Review 23 (2024-11-24 - Rating: 5)
Here within an hour; went over all of possible fixes; ended up with the least expensive!Took their time and ensured leak was fixed before leaving.Will definitely use in the future!

Review 24 (2024-11-21 - Rating: 5)
Kevin was great. Diagnosed the problem quickly and made sure everything was working properly by the end of the day, I definitely recommend him.

Review 25 (2024-11-17 - Rating: 5)
Kevin was very knowledgable, efficient, and throughly explained what was being fixed. I highly recommend using Kevin for any of your plumbing needs.

Review 26 (2024-08-05 - Rating: 5)
After time constraints Kency cane through in the clutch and fixed what I needed in a timely fashion. Also had a funny story about a leprechaun that we laughed about. If Kency comes to service you ask him about the leprechaun!

Review 27 (2024-04-05 - Rating: 5)
I am very pleased with Russel’s excellent work. He walked me through the process and explained everything that he was doing as he worked to fix the problem. His knowledgeable approach made me as a homeowner much more at ease with the repairs. Great job!

Review 28 (2024-07-12 - Rating: 5)
This toilet has been clogged for over a month with no clue to why it kept clogging after every plunge. We bought a new heavy duty plunger and still clogged after flushing. This is the 3rd time weve called someone but Sang and Thang came thru and had the solution!!! These guys had great customer service and were very knowledgeable. This wired piece was stuck in the pipes and catching on to everything. Thanks guys!!! Now my company can stop going up stairs to use bathroom.

Review 29 (2024-11-04 - Rating: 5)
Taylor was very good and he made sure to check out all the issues that I had .

Review 30 (2024-04-12 - Rating: 5)
Russell was amazing! I used their emergency service because I had a clogged toilet. Russell was timely, engaging, informative, and very up front from the beginning. I appreciate that he didnt just fix the problem, but took time to explain how NOT to get in a similar situation and also best practices for my particular toilet model. Although the price is high, I absolutely relieved top tier service with Russell. If youre in need of a plumber service, I highly recommend.

Review 31 (2024-10-15 - Rating: 5)
Mr.Taylor provided some good information to help me make an intelligent decision on how to move forward or planning for upcoming actions needed. Thank you for the information shared.

Review 32 (2024-01-07 - Rating: 5)
Roto-Rooter was great! The dispatch team was thorough when taking information and kept me informed regarding the response timeline of a technician. My plumber, Vince, was excellent! He was knowledgeable and considerate. Highly recommend!

Review 33 (2024-06-24 - Rating: 5)
I was very pleased with Mel. He was courteous and helpful with answering questions I had about my situation. He also did a great job with the repair!

Review 34 (2024-06-13 - Rating: 4)
DO NOT USE LANIER HOME RESTORATION FOR REPAIRSRoto-Rooter was amazing, I had a flooding at my house and their team was fast, efficient, and very knowledgeable about repairs and next steps. They were very responsible when it came to communication and conducted the water mitigation process as quickly and seamlessly as possible.The only thing keeping this from 5 stars is their repair company recommendation. PLEASE DO NOT GO WITH LANIER FOR REPAIRS. I could write a book about all the issues I’ve had with Lanier, but in summary they take forever to respond to communication, took forever to do anything, were always super late or early, had us move our fridge (which caused a leak), and stove (which hopefully won’t cause a gas leak), and more.Roto-Rooter was awesome, but the repair company they referred was awful.

Review 35 (2024-04-15 - Rating: 5)
Not only did I get same day service, they were extremely quick getting to my home to resolve the issue within an hours time. My technician, Russell, was absolutely Marvelous! He described everything to a T and was very kind and thorough but, most of all he fixed the problem! I don’t believe I could have picked anyone better on today.Thank you Roto-Rooter!

Review 36 (2024-10-16 - Rating: 5)
Khoa was great and quick. He advised me of the issue and got it fixed, no hassle. Great service!!!!!!

Review 37 (2024-09-16 - Rating: 5)
Prompt same day service greatly appreciated. I valued Taylors clear description of the service and pricing.

Review 38 (2024-06-12 - Rating: 5)
My service technician Thang Hmo was excellent!! He was professional and very knowledgeable. If I ever had a plumbing/water problem in the future, Id ask for him personally,!

Review 39 (2025-01-06 - Rating: 5)
The tech was excellent he answered all my questions

Review 40 (2024-12-14 - Rating: 5)
Very professional and friendly service. Explained everything in detail and provided advice for future troubleshooting.

Review 41 (2023-10-24 - Rating: 5)
I had a fantastic experience with Violin from Roto Rooter plumbing today. He showed up on time, was very honest and helped us stay within our budget. He didn’t try to nickel and dime us and helped prevent us from spending money on unnecessary repairs. I appreciate his honesty and will continue to use this company.

Review 42 (2024-06-18 - Rating: 5)
Mr. Mel was very knowledgeable, polite and showed great customer service. I will definitely use this company solely from Mr Mels performance.

Review 43 (2024-04-06 - Rating: 5)
Russel did a great job helping me understand the possible problems with my shower panel. He didn’t even have to take it off the wall. He consulted with other plumbers and gave me the probable diagnosis. If I need plumbing again I will be sure to request him. He took his time and explained everything including the pricing.

Review 44 (2024-12-05 - Rating: 5)
Hra did a great job of fixing my garbage disposal that had a measuring cup stuck in it

Review 45 (2023-10-10 - Rating: 5)
David at Roto-Rooter did a fantastic job. He was on time, very knowledgeable, and friendly. He quickly determined what our problem was, gave us the estimate to fix and quickly resolved our stopped up drains. I would definitely recommend using this company.

Review 46 (2024-04-06 - Rating: 5)
Russell was amazing technician, professional kind and walked me through the issue in detail. He even gave great pointers on how to prevent damage when it comes plumbing systems. Very knowledgeable young man. Thank you Russell!

Review 47 (2024-02-06 - Rating: 5)
Vince and his team were very professional, explained what they were doing and why. I found them to be extremely knowledgeable and would highly recommend. Having worked with other companies in the past, I know who I will be calling again, Vince at Roto-Rooter!

Review 48 (2024-04-12 - Rating: 5)
Lun and another plumber came out within an hour, very professional, gave me the best price possible, installed new shower faucet, very conscientious and clean. Will definitely call again. Highly recommend.

Review 49 (2024-08-27 - Rating: 5)
We had a major water leak in our home in the evening and Roto-Rooter came out within an hour to fix the problem.

Review 50 (2024-07-09 - Rating: 5)
Overall a good experience. Mel was my tech. He was communicative and shared each step of the process.

Review 51 (2023-11-06 - Rating: 5)
I have updated my review to reflect my final interaction with Luis and Roto Rooter.He called to check on the service that was provided and communicated that he wished i had called in there to discuss prior to calling another business. After our discussion he did refund the charges based on the job not being completed. This was very generous and appreciated. Luis stated that his objective was to always have completely satisfied customers and since it didnt work out this time he wanted to fix that.Thank youTimCame out to my house and couldn’t unclog the drain…. Charged me 650 dollars for between 2. And 3 hours time. I did get a different plumber out and they cleared the drain completely. Not sure it was fair being charged 650 abd nothing getting done.Plumbers were polite, professional and nice while here.

Review 52 (2024-08-29 - Rating: 5)
Slowed up quickly, diagnosed our issue, suggested options, and had everything working before he left. Five stars!

Review 53 (2024-11-30 - Rating: 4)
Taylor did a great job. Very friendly service.

Review 54 (2024-08-01 - Rating: 5)
Kency provided excellent service. Very informative, polite, friendly, and hard worker that got to root of the problem.

Review 55 (2023-07-20 - Rating: 5)
Our technician, Brian, was so knowledgeable and helpful along the entire process. So professional but also extremely personable. He works quickly and efficiently. We’ve had such a positive experience working with this company! I would highly recommend them to anyone looking for services.

Review 56 (2023-08-10 - Rating: 5)
We needed our shower drain unclogged and they were there at the desired time the very next day. Bei (our technician) was punctual, professional, and courteous. He made sure to inform us of the process and did a great job. We are extremely pleased with their service.

Review 57 (2023-10-17 - Rating: 5)
Adam Ward did a great job today replacing our water heater that burst last night. He not only repiped our old copper piping with a more reliable valve system and got the old tank hauled off and new one installed that fit perfectly in the tight space, but also patiently offered lots of helpful general info about water heaters when asked and offered the best quote Id found. He accepted a substantial coupon from the Roto-rooter website without hassle and the company unexpectedly sent out a second tech with a moisture meter to assess the water damage and advised us as to what action to take, saving us from renting additional drying equipment we were about to rent. As a Realtor I tend to recommend local plumbing companies and I was hesitant to give a national company a try but Ill definitely be sending clients Roto-Rooters way after todays experience. Thanks again Adam!

Review 58 (2024-10-21 - Rating: 5)
Taylor was very friendly and helpful and got the job done quick.

Review 59 (2023-10-16 - Rating: 5)
Brian was very knowledgeable and went above and beyond when we thought we just had a leaking toilet. He checked the hot water heater and found water on the ground and was able to find out our ac unit wasn’t pumping out the condensation. He replaced the pump and the hose on the toilet! Thank you Brian for being so through and explaining everything. Highly recommend

Review 60 (2024-04-05 - Rating: 5)
Russell was fantastic! A+ customer service and professionalism. Russell went above and beyond to educate us on preventative measures while at the same time resolving plumbing issue in a speedy time frame!

Review 61 (2024-12-16 - Rating: 5)
Kevin from Roto-Rooter was exceptional! I needed a kitchen faucet replacement, and I couldnt be more impressed! Kevin arrived the same day I called and quickly assessed the situation. He was incredibly friendly, professional, and efficient, making the entire process smooth and stress-free. Not only did he replace the faucet in no time, but he also ensured everything was functioning perfectly before leaving. The customer service was exceptional, and Kevin’s attention to detail was much appreciated. I highly recommend Roto-Rooter and will definitely call them again for any future plumbing needs!

Review 62 (2024-12-13 - Rating: 5)
Loved how they were able to navigate through unforeseen challenges and still got the job done in a timely manner. Thanks!

Review 63 (2023-10-04 - Rating: 5)
Violin showed up to help repair a broken water main caused by another contractor. He arrived on time, was professional, provided options and was incredibly knowledgeable. His ability to quickly diagnose the problem and provide realistic outcomes was reassuring and helped to build trust which is so often lacking in others. He was friendly and put my mind at ease during his time repairing the problem and I ended up enjoying our conversation immensely. Without question I’d recommend his assistance to anyone! Thank you Violin for saving me a lot of grief and time - you’re the best!

Review 64 (2024-12-06 - Rating: 5)
Very reasonable and professional, I recommend him for every job

Review 65 (2023-04-30 - Rating: 5)
Plumber arrived within a hour of calling to report issue. David was amazing and very professional. He made sure the issue was resolved before leaving. He also explained everything to my understanding. This is definitely one of the best companies.

Review 66 (2023-10-12 - Rating: 5)
Our Technician Nick was very helpful. Made sure that he did everything we needed and left us with some great information on how to maintain the integrity of our water heater. 10/10 recommend to anyone!!!!

Review 67 (2023-10-12 - Rating: 5)
I cant put into word how grateful I am for all the support that I received from Roto Rooter with my recent flooded basement.I called them and they came right out and sprung into action.The professionalism was second to none. I will always call them if I ever have a plumbing issue.I want to say and extra special thank you to Adam who lead the team and took exceptional care of my home.Keep up the great work!

Review 68 (2023-06-03 - Rating: 5)
Vince saved the day with an impressive drain clearing service at our home. He was responsive, knowledgeable, patient and professional. We’re so grateful he was able to respond so quickly and address flooding coming from our powder room toilet. We would definitely trust him with future plumbing needs!

Review 69 (2023-10-20 - Rating: 5)
Roto-Rooter is our go-to for all plumbing needs. They are always able to get someone out to us quickly and the technicians are extremely friendly. Our technician today, Wayne Hoiensahl, was wonderful to work with! He was extremely knowledgable and efficient. He got our plumbing up and running in no time and provided us with some great tips to use moving forward to help prevent this from happening again in the future! Would highly recommend :)

Review 70 (2023-07-22 - Rating: 5)
I called RotoRooter for emergency services today for a sewage backup into my home. I got an immediate response and a service technician was here within an hour. Vince was extremely knowledgeable, friendly and professional about the assessment and solution to my problem. I need repairs to the main line and he is coordinating the entire process. I highly recommend their services.

Review 71 (2023-10-18 - Rating: 5)
Shane was amazing. He helped us figure out what our issue was and what we can do in the future. We will call him in the future if we ever need a plumber again. Definitely recommend!

Review 72 (2023-10-14 - Rating: 5)
As a first time customer, Shane was extremely helpful and patient. Shane quickly diagnosed the problem and executed a replacement. He ensured to clean up after and left me with nothing to do, but be grateful for his service. If I have any future issues, I will know who to call without question.

Review 73 (2023-10-05 - Rating: 5)
I called Roto-Rooter this morning and they had two Servicemen out with a couple of hours. They were professional and thorough. Thank you Brian and Derek for your help today we appreciate it! American Health Imaging Decatur 10/5/2023.

Review 74 (2023-10-13 - Rating: 5)
Its interesting that so many places list emergency services or open 24 hours but the first few I called were not helpful or available until the next morning. When I called Roto-Rooter I had the most pleasant sounding woman assist me. She was really efficient yet kind in asking what the problem was, collecting needed information, then getting someone heading to me within 2 hours --it was probably an hour of that. I had dispatch call and let me know the ETA of my technician and also another individual called to check in about potential water damage. So I havent even gotten a technician to my house yet and am being follow up with by all these people! My technician, Matthew Chapman, was AMAZING. He saw and diagnosed the (first) problem within seconds of walking into my garage. He double checked what he thought he saw and then explained as well as showed me what the problem was. He was straight forward about my options and cost and I didnt feel like I was getting the run around or being gauged. Once he was done he was courteous enough to look at a toliet I had been replacing a seat on because I thought I was was the cause of the original issue. Turns out it was a whole separate issue (which he explained then showed me very thoroughly from start to finish what was going on And what he was doing to resolve the issue. He even triple checked his work and went above and beyond to make sure the job was completed. Normally (and I understand why) technicians of any profession want to their job, then exit. Matt was professional, personable, knowledgeable, and very time efficient. If there is an option to ask for him in the future should I need plumbing work addressed I hope I can request him based on all things combined (peers: nality, effectiveness, knowledge) Roto Rooter is definitely lucky to have Matt on their team.

Review 75 (2023-10-10 - Rating: 5)
Best service anyone could ask for! The Tech they sent out did amazing work, was very respectful and knowledgeable. His name is Shane and if I ever need assistance again I will be asking for him by name.

Review 76 (2023-10-16 - Rating: 5)
Our technician Russell was extremely knowledgeable and professional. He took time to explain things thoroughly and walked us thru the problem and solution. He completed the work and cleaned up when he was finished. Next time we have a plumbing issue, we would definitely request to have Russell return!

Review 77 (2023-10-12 - Rating: 5)
Emmanuel was so informative and thorough. He did a great job of communicated and showed me the process every step of the way. You can tell he takes pride in his work and would highly recommend his services

Review 78 (2023-10-09 - Rating: 5)
Today was the first time that we live used Roto Rooter for an emergency issue. The phone operator when I called was very knowledgeable & so quick to respond. Kostadin was at our house within an hour. He was very professional & efficient. We couldn’t be more pleased.

Review 79 (2023-10-08 - Rating: 5)
Tran was an excellent service technician. Very professional in his approach with focus on a solution. Respectful of my home in the way he conducted himself and handling tools. He is an asset to Roto Rooter and to all future homeowners he cross path with.

Review 80 (2023-07-16 - Rating: 5)
Vince is top notch. He provided thorough and detailed explanations of his findings, which is incredibly helpful. He was very transparent about the cost upfront. He thoroughly investigated the situation beyond the immediate and emergency issue. I highly recommend him as an expert plumber.

Review 81 (2025-01-07 - Rating: 5)
Taylor Blount was professional and knows his stuff

Review 82 (2022-10-02 - Rating: 5)
I’ve called them twice for plumbing issues. Both guys that I worked with we’re very professional, knowledgeable, and honest. They were able to come out on a Sunday and fix a toilet issue same day. I also called this company for an issue with my sink, they found out part of the way through that the way they had intended to fix the leak wasn’t going to work, and didn’t charge me anything for the visit. I really appreciate the honesty. I would definitely use this company again

Review 83 (2023-10-06 - Rating: 5)
Matthew Chapman was my technician.. he was great and he did an awesome job fixing my busted pipe. I will definitely recommend him to everyone ik thats in need of a great plumber. Thanks again Matthew Chapman.

Review 84 (2020-09-18 - Rating: 5)
We had to get a new water heater installed. I called Roto Rooter at 8:00 AM and Stefan, our technician, was at our house within 45 minutes! His service was very prompt and efficient while also very friendly. He did a great job answering all my questions, explaining the process and giving me all the details about our new water heater once installed. He honored a discount that was running and stuck to the price he quoted us before starting. The whole experience was quick and easy. I also appreciated that he followed the proper CDC guidelines to service during this time.

Review 85 (2023-10-06 - Rating: 5)
Emmanuel was efficient in responding to our calll for water damage to our fully finished basement, explained the claim process and walked us through on what to expect in the claim filing process. He was extremely patient in answering all our questions! I highly recommend their services!

Review 86 (2024-07-04 - Rating: 5)
Mel is super good at what he does. Me and wife really appreciate him and hunter for helping us

Review 87 (2023-10-07 - Rating: 5)
Our technician, Mel, was very professional, kind, patient and thorough. He took his time explaining the process to us and went above and beyond to rectify our plumbing issue.

Review 88 (2023-10-04 - Rating: 5)
This was my first time using Roto-Rooter Plumbing and so glad I did! They offered same day scheduling for my leaking toilet. The technician, Logan was professional, friendly, and did an impeccable job.

Review 89 (2023-06-11 - Rating: 5)
I recently had the pleasure of working with Brian Stewart from Roto Rooter to replace my water heater and expansion tank, and I couldnt be happier with the results. Brians exceptional service and professionalism left a lasting impression on me, and I highly recommend him to anyone in need of plumbing services.From the moment Brian arrived at my home, he demonstrated his expertise and knowledge by thoroughly explaining the entire process. He took the time to walk me through each step, ensuring that I understood what needed to be done and why. His attention to detail and willingness to answer all of my questions made me feel confident in his abilities.Brians professionalism was evident in every aspect of his work. He arrived promptly as scheduled, fully equipped with all the necessary tools and materials. He demonstrated a remarkable level of skill and precision while replacing my water heater and expansion tank, and I could tell he was truly passionate about his craft. His dedication to delivering top-notch service was apparent throughout the entire process.Not only was Brian technically proficient, but he also maintained a friendly and courteous demeanor throughout the job. He was respectful of my property, ensuring that he left the work area clean and tidy once he was finished. His attention to detail extended beyond the plumbing work itself, which I greatly appreciated.I cannot emphasize enough how impressed I am with Brians work and professionalism. Its not often that you come across someone who takes such pride in their work and goes above and beyond to ensure customer satisfaction. Thanks to Brian, I now have a reliable water heater and expansion tank that I can count on for years to come.If youre in need of plumbing services, I wholeheartedly recommend Brian Stewart from Roto Rooter. His expertise, professionalism, and exceptional customer service make him a standout in his field. I wouldnt hesitate to call him again for any future plumbing needs. Thank you, Brian, for a job well done!

Review 90 (2023-10-08 - Rating: 5)
The Roto-Rooter process was quick, reliable, and provided professional assistance through their agent Reggie. The team sent out a supervisor, Adam, within hours after my call and a technician not long after. The supervisor provided a quick assessment of the damage to make sure the leak was not causing critical damage.The technician quickly addressed my water damage concerns and narrowed down the root cause to a clogged shower drain and leaky pipe connection. Reggie provided detailed explanations on how to prevent and care for the problem should it arise again. In addition, Reggie checked out an additional faucet leak that I had concerns with and offered advice towards a resolution.The price was more than fair given the assessment and remediation. I would highly recommend Roto-Rooter’s services in the future!Edit:I’ve recently received service from the Roto Rooter team again and would like to thank Emanuel for his professionalism, transparency, and work in replacing a basement pump. He was willing to work with me on the financial aspects of the work and quickly got our system back up and running. We will definitely consider their team’s services in the future based on these previous good experiences.

Review 91 (2023-03-23 - Rating: 5)
Mike was wonderful to work with. He was very knowledgeable and efficient. He communicated everything about the job to me and was easy to understand. After several experiences with below standard plumbers from other companies, I was happy to find Mike.

Review 92 (2023-10-13 - Rating: 5)
Patrick was a great technician ! He was professional & polite - diagnosed the issue with our garbage disposal and quickly repaired it! I would definitely recommend Roto-Rooter to friends and family!

Review 93 (2023-10-19 - Rating: 5)
On a FRIDAY afternoon, we had our septic tank serviced after 30+ years of no service. When we ran water to do the final clean-out, they noticed a MASSIVE LEAK bubbling up in our MAIN SEWER LINE.The septic company offered to schedule ANOTHER crew for repairs, but it was their policy to WAIT until this crew turned in their paperwork that night before they would schedule repair services... and they are CLOSED on the weekends. We were looking at no less than 3 days without ANY hygienic services, and probably more like 5-7 days once we got on their schedule.After just one morning without use of toilets, showers, and sinks, but realized that wasnt going to work.Frustrated by the nonchalant attitude of the septic company, we dug down by ourselves and found the cause: a 12-INCH SEPARATION of the main line pipe, at an elbow next to the foundation.I called Roto-Rooter, and JONATHAN was IMMEDIATELY RESPONSIVE. He sent someone over with a mini excavator -- on a Saturday morning -- WITHIN 45 MINUTES!The one-man crew DASHAUN was INCREDIBLE. You dont find many true CRAFTSMAN in the trades any more, but DASHAUN is definitely one of them. He treated our yard with care throughout. He took care when digging out the old pipe, minimizing damage to surrounding gardens, and explained what he was doing for repairs. He added a two-way clean-out that we never had, and even improved on the pitch and configuration of the original pipe. He took great pride in his work, having us flush all the toilets (at last!) and run water, verify the good flow via the new clean-out.He was even careful when putting all the dirt back too, opting not to put several large rocks back (which were there in the original dirt), offering to leave them aside for use in our gardens instead (and we did).I thought that was it, but Roto-Rooter also does a follow-up. JONATHAN came out with a camera scope to verify the work was done right, as part of the 1-year WTY guarantee, and we were able to SEE on video what the new pipe looked like. He ran the scope all the way into the house and then out to the septic tank, and verified everything was working PERFECTLY.We would DEFINITELY call Roto-Rooter again. We were absolutely THRILLED by the PROFESSIONALISM of DASHAUN.Granted, this was not a low-cost repair, but as they say, pick two (Quality, Speed or Price). But we discovered it was really a very competitive rate, so we actually got ALL THREE by choosing with Roto-Rooter.By the way... the septic company NEVER FOLLOWED UP.THANK YOU ROTO-ROOTER! And thank you JONATHAN, and DASHAUN!

Review 94 (2023-10-22 - Rating: 5)
The Service Technician Tarell that came out today was very informative. He found what was happening to my water heater by thoroughly researching the problem.I really appreciated his time and effort.

Review 95 (2023-12-26 - Rating: 5)
Vince came out quickly, kept me informed during the whole process, and was both friendly and professional. I will definitely use their services the next time I have a plumbing problem.

Review 96 (2023-07-17 - Rating: 5)
Vince was excellent! I had an emergency plumbing issue. Vince came to my house in less than 30 minutes! He found the issue and offered multiple solutions to fix the problem. Super professional and honest. Thanks!!

Review 97 (2021-03-02 - Rating: 5)
Our Service Technician was very professional and knowledgeable in the trade. Very informative and quick to diagnose problems we were having and quickly fixed the issue. He was on time, efficient and most of all knowledgeable and willing to help. Thanks again Angel! Highly recommend them if you need help with pumping and drain lines.!

Review 98 (2023-01-13 - Rating: 5)
Had a plumbing emergency on a Saturday night around 6pm. We called and had someone at the house in less than 3 hours. Great communication about the ETA and once we had a plumber here he was respectful, informative and helpful. He explained everything, did the work, confirmed with us that we were satisfied and cleaned up. Definitely would use agin!

Review 99 (2023-05-23 - Rating: 5)
Rosen was very professional and handled installing our garbage disposal along with providing excellent recommendations for other areas of our home that needed improvement. Rosen was well mannered, very efficient, and explained items in detail. I would hire him again!

Review 100 (2024-10-27 - Rating: 5)
Taylor did an amazing job and is very knowledgeable!

Review 101 (2023-06-02 - Rating: 5)
I called because of a leak in my home and Vince was at my door within 30 minutes. He was very informative of the steps he would take to find the problem. The problem was a little more complicated that what Vince could do for me but he did provide me a temporary fix, told me exactly what to have someone check for, and provided ballpark numbers to help me make sure I wasn’t being beat on price. I highly recommend Roto Rooter and if you are in the Gwinett Co area, ask for Vince!!

Review 102 (2024-01-06 - Rating: 5)
Great service from Rosen today! Never good when the hot water heater stops working on a cold day. He got us up and running very quickly!

Review 103 (2023-10-05 - Rating: 5)
Chris was great, he showed me where the problem was and quickly resolved the issue. He was nice when I asked questions about the problem. That is a great quality in someone performing a service.

Review 104 (2023-10-10 - Rating: 5)
Max was reliable, professional and courteous. He is knowledgeable in his field and completed all the work expediently focusing on all details. I highly recommend him and this business.

Review 105 (2023-02-28 - Rating: 5)
Mike was extremely professional and explained everything to me every step of the way to make sure I knew what was going on. Not to mention, the response time was very quick. My master bathroom flooded, causing a very bad leak through to our kitchen. I’m so happy that I went with Roto Rooter.

Review 106 (2023-10-15 - Rating: 5)
They came to help me the same day for an emergency. Shane was my technician and he was incredible! He was prompt, knowledgeable, respectful, and quick! Call them!

Review 107 (2023-10-13 - Rating: 5)
Rosen was professional and informative. He and his trainee did a great job fixing my bathroom sink. I will definitely request them again!

Review 108 (2021-08-09 - Rating: 4)
I have given them an extremely poor rating (1 star) earlier because they setup an appointment, made me wait for 5 hours and canceled on me at 10pm.This rating, however, is for when they showed up for service. The plumber was prompt the next day, cleaned out the sewer perfectly and the camera tech was super professional and skilled.All in all, the actual crew that comes out to do the job is exceptional. The front office call center is amazing as well. They need a better computerized system to keep their customers informed of service calls for sure because God forbid if you have to deal with the dispatchers. They are pretty awful. I suspect they might be overwhelmed because they dont seem to have the time to talk to you or update you, or even care if you use the company or not. If they fix this, try will be a 5 star company. Till then 4 stars is what it is!

Review 109 (2022-12-01 - Rating: 5)
I contacted Roto-Rooter regarding a leak on our water main. Within an hour as was contacted by Master plumber Mr. Green. 45 min later he was onsite diagnosing the issue. Excellent service from the very first contact with them. Roto-Rooter truly care about their customers, so glad I contacted them first. Will be our first point of contact with any plumbing projects/issues from now on.

Review 110 (2023-10-23 - Rating: 5)
Cin was my technician and was very professional and explained all my questions as it related to my drainage issue. He took him time and was able to fix my issue. Will definitely use again when other issues arise.

Review 111 (2023-10-14 - Rating: 5)
Had a clogged pipe and called Roto Rooter. Their technicians are wonderful and did a wonderful job and provided warranty on the job done. So far so good.

Review 112 (2023-10-04 - Rating: 5)
Kostadin was very personable and extremely knowledgeable. He did a great job and even explained what we need to do to prevent this from happening in the future. I would highly recommend Kostadin and Roto Rooter for your plumbing needs.

Review 113 (2019-04-08 - Rating: 5)
Steve (Bulgarian gentleman) was our plumber who did an excellent job with replacing one of our toilets and pressure valve that was highly recommended. His customer service was great as well! I am very satisfied with the work that was done and I will definitely use Roto-Rooter as my go-to plumbing service in the future.

Review 114 (2023-10-21 - Rating: 5)
Tarell did a fantastic job. Very knowledgeable & personable. If I need RR services again, will specifically request him

Review 115 (2023-11-12 - Rating: 5)
I was very happy with the service I received. They came out after 9pm to fix a leak I had in my den. Price was very fair and they were extremely professional.

Review 116 (2022-11-17 - Rating: 5)
Cristian was very kind and knowledgeable. He went the extra mile to ensure that the finished product had Roto-Rooter quality. I will be more than happy to refer friends and use the service again. Thanks Cristian!

Review 117 (2023-10-04 - Rating: 5)
Service Tech, Thang was extremely professional about his work and communicated my issues and choices I had . Not to mention how punctual he was for my appointment and completion of the job.

Review 118 (2021-02-17 - Rating: 5)
I know I don’t write as many reviews as I should. However, the tech who came out - Angel- did an amazing job! Some may belittle the idea of snaking a main drain but he came through in a big way. Not only did he clear the line but he provide solid recommendations to keep this from happening again. He took care of my property like it was his own. He was polite, knowledgeable and thorough. Kudos to roto-rooter for having such reliable employees!

Review 119 (2020-09-24 - Rating: 5)
I called Roto-Rooter and they were able to set up an appointment the next day! Christian was my technician and he was absolutely wonderful! He arrived on time, he was extremely professional and friendly. He answered all of my questions and worked very quickly to complete the installation. I will definitely call Roto-Rooter again for any plumbing needs that I have in the future.

Review 120 (2019-03-21 - Rating: 5)
Kristian (tech 4149) was great! Very professional, knowledgeable, fast and he fixed everything on the first go. He did a great job assessing the issue and providing me with several options and price plans to resolve. He really cares about his work and it shows!

Review 121 (2022-03-08 - Rating: 5)
We had a water main break going to the house. I called Roto Rooter on a Saturday and they had a field supervisor here the next day, a Sunday, and a crew ready to lay new pipe on Monday morning. All those I interacted with were extremely responsive and helpful...two critical factors when dealing with this type of issue. The crew did a great job laying the new pipe and doing it in such a way that it didnt damage our bushes and a maple tree, which would have cost several thousand dollars. I really couldnt be happier with the service and work...to everyone from the dispatch, to the field supervisor and the crew...thank you.

Review 122 (2024-05-04 - Rating: 5)
Derek was the best person!!! Kind, knew what he was doing knew what I was asking for and came to fix it in a flash!Now we are enjoying our new fridge lol

Review 123 (2023-10-16 - Rating: 5)
Roto-Rooter is our go-to for all plumbing needs. They over communicate and always ensure the process is timely and seamless. Happy customer!

Review 124 (2023-10-18 - Rating: 5)
The gentleman who came in today very nice. I explained to him what was going on. He walked me through any issues and the problems. And he also gave me information on of my other issues. Great service👍

Review 125 (2022-09-24 - Rating: 5)
We came home to a water leak in our basement. RotoRooter popped to the top of the Google seatch for emergency repairs and they were super responsive. Christian arrived on time, ready, and was a super pro. Everything was repaired in a very timely fashion. And now we can flush again! Thanks so much for a great experience in a very trying time.

Review 126 (2019-09-17 - Rating: 5)
Great service!. I called and made an appointment and received a check up call from the office prior to the technician arrival. The technician/Mr. Owen showed up on time and was very professional. Mr. Owen accessed the issue right away and proceeded to fix the issues in a timely manner. Thank you for your kindness and your expertise and quick service. Job well done!!

Review 127 (2024-12-15 - Rating: 5)
Kevin was very professional, pleasant and helpful.

Review 128 (2018-02-24 - Rating: 5)
Got here ahead of scheduled appointment. Gave us a quote within minutes of listening to what we needed. Told us he could do the job right then, if we agreed with the quote.Very respectful. Will refer them to anyone that needs a dependable plumber.Our tech was Jose.Great job!!!

Review 129 (2024-12-12 - Rating: 5)
Kevin did a excellent job and excellent customer service

Review 130 (2021-01-20 - Rating: 5)
My service technician was Angel T #3010, and I’m very happy with the job he did today. Angel was extremely knowledgeable and professional. I appreciate how he explained my plumbing issues to me as well what needed to be done to remedy the problem. He was a pleasure to work with and I will request him for and subsequent issues that may arise.

Review 131 (2020-01-15 - Rating: 5)
Thanks Angel. You were prompt and did some quality work. Great customer service work even for the dispatcher for it being passed 11pm at night. Angel answered my questions and as he was doing his work he explained what he was doing. I value you his responsiveness. I will refer this company to anyone that needs plumbing work. Kudos!

Review 132 (2023-10-15 - Rating: 5)
Had a clog that another plumber stated they cleared but did not. Came out in 45 minutes on a Sunday and figured out the issue. Unclogged it and was gone in 45 minutes. Great job.

Review 133 (2019-03-31 - Rating: 5)
Stefan was our technician, he provided excellent service and workmanship. I told him what needed fixing, he then came up with a work plan and informed me of the price for each job that needed to be done. We agreed and he proceeded to fix all of my plumbing needs. I would highly recommend him. I will be requesting him for my next set of issues.

Review 134 (2022-11-24 - Rating: 5)
It was Thanksgiving and my MIL had a sewage issue at her condo. I am writing this review only because of the incredible service we received from Dustin. Gracious, honest, hard working. He was an advocate for her in this situation. Issue is still awaiting resolution due to the need for more specific equipment that is in short supply because of the holiday, but felt compelled on this day of gratitude to express gratitude for Dustin.

Review 135 (2022-10-09 - Rating: 5)
Needed emergency service for a clogged sewer line on Sunday. They responded quickly and were able to clear the issue. Also found a broken toilet flange as part of the troubleshooting and repaired that as well. Was concerned we would have to wait till Monday as the 3 other companies I contacted were not able to respond today. Kudos Roto Rooter. You delivered when no one else could.

Review 136 (2023-10-13 - Rating: 5)
Russell our technician was incredibly professional, diligent, and walked us through our entire process. 10/10 will go back to Roto Rooter because of him!

Review 137 (2019-04-22 - Rating: 5)
My service technician Steve from Roto-Rooter came out today (4.22.19), to fix problems that the prior plumber did not detect or did not disclose. Steve also repaired the work of the plumber who came before him who did not do an adequate job the first time. He ensured that I understood what the actual problem was, fixed it and was able to give me a discount for the problems that I had prior. He made sure to show me where to follow-up should any problems arise after the appointment. He was professional, skilled and just downright friendly. I am so grateful for the level of professionalism Steve showed me and our home today. Great job. :)

Review 138 (2023-10-22 - Rating: 5)
Shane was great! We had an emergency leak on a Saturday night and he came right away and was able to fix everything. Highly recommend

Review 139 (2023-10-18 - Rating: 5)
Dustin was great! He explained everything in detail to me! He was very helpful and polite!I would definitely use Roto- Rooter again!

Review 140 (2019-05-25 - Rating: 5)
Awesome Job!! The Technician Emir CelicWas very professional , knowledgeable and efficient. He explained the entire process to me about what was wrong with my water heater and answered the many questions I had for him about it. I called another company yesterday they came out didn’t have parts and told me 2 other valves was damaged. I knew then I needed to call a reputable company that will stand behind their brand.Also the price was cheaper than the non reputable company. Awesome job EmirRoto-Rooter have earned my business for all my future plumbing issues.

Review 141 (2023-10-14 - Rating: 5)
For the 3rd time in less than 3 years, my main drain line got clogged. Usually, some technician comes over, clear the clog and leave.Wayne 1955 came over and not only cleared the clog, he also used a camera to figure the cause of the regular blockages. He also took his time to explain the situation in detail and invited an inspector to check possible water damages to the ceiling.Thank you Wayne!

Review 142 (2020-09-15 - Rating: 5)
I contacted several plumbing companies before contacting Roto Rooter. Ray Wilson came out,. took his time and located the problem. He did an awesome job!!! I would recommend him to anyone. Thank you Roto Rooter for sending me a very professional plumber!

Review 143 (2020-09-27 - Rating: 5)
Ryan was ABSOLUTELY A GOD SEND. My appt was 2p-6p, however, they arrived after 7:30 pm. I received two phone calls from dispatch advising that a technician would be at my home soon as he was running behind before 6pm. Communication was dynamic. Once Ryan arrived ; he assessed my plumbing situation quickly and did not leave until everything was thoroughly checked to my satisfaction. He was very professional, he explained what he was doing and answered every question that I had. I am a customer for life. Many thanks again to Ryan and the Roto Rooter Team!

Review 144 (2021-03-19 - Rating: 5)
Special thanks to GREG our plumbing technician was a lifesaver to our emergency toilet problem. He was very empathetic and gave us a thorough explanation of the problem and a fair price. I would recommend Roto-Rooter and their services to anyone.

Review 145 (2020-09-19 - Rating: 5)
Wonderful service on a Saturday night! Had an emergency drain clog situation, called Roto Rooter, and Mirsad came out quickly and fixed the problem efficiently and explained the process. I appreciate his professionalism and kindness, and will call again for other plumbing issues!

Review 146 (2023-12-24 - Rating: 5)
Came on Christmas Eve morning and did a great job fixing the issue and, just as importantly, gave us information on how to prevent this from happening again in the future. Would definitely recommend.

Review 147 (2019-03-05 - Rating: 5)
The technician (Chuck) was timely (an emergency call), professional and very knowledgeable. He assessed the problem and thoroughly explained the cause (water heater valves and the main water shut-off valve failed), provided options/recommendations to fix the issue and explained what he would be doing (replaced valves w/an easier shut-off mechanism and the water heater - due to age) Even though he was surrounded by damage he made a special effort to minimize further damage and kept the work area clean. Upon completion he made sure everything was in working order and assured me all was ok. Highly recommend! Thank You!!

Review 148 (2019-03-27 - Rating: 5)
Steve was the plumber that came out, he was awesome very professional. Steve was on time finish the job in a timely manner. He explained to me in great detail what he had to do, and what the cost would be. I will use roto rooter again and will recommend them to others. Thanks Steve for job well done.

Review 149 (2024-04-10 - Rating: 5)
Lun and his partner were great!On time, courteous, and reliable.Job well done:)Thank u:)

Review 150 (2023-10-21 - Rating: 5)
Ned came out and fixed the problem. He was quick and efficient and then took the time to explain the issues. Definitely my first choice from now on.

Review 151 (2022-11-11 - Rating: 5)
I would highly recommend Roto-Rooter. Christian came out within an hour, quoted a competitive price, and completed the work timely! Christtian was Very professional and courteous! Quality work! Will be my goto for any plumbing work!

Review 152 (2023-10-16 - Rating: 4)
Needed service for a broken pipe, laced an appointment and had a technician here in less than two hours. The tech, Eric, was very professional, very helpful, and very efficient.

Review 153 (2023-10-15 - Rating: 5)
Very pleasant, knowledgeable and professional. Love him. Did a GREAT clean job. Couldnt ask for a better professional. 100% recommend.

Review 154 (2019-06-04 - Rating: 5)
Great service — I called and they came out less than an hour later (for non-emergency service!) Elijah was awesome — he explained the likely problem, walked me through the steps he took to confirm it, and then went out and got the part to repair it. He also explained why he wasnt doing a more significant (and costly!!) intervention right away — and he was totally right! The smaller intervention fixed the problem. It took less than three hours from start to finish! Really great job.

Review 155 (2019-05-16 - Rating: 5)
The plumber was nice and through. He made sure several times that the issue with my toilet being backed up was clear. Asked me a few questions and made his assessment accordingly. He even gave me some handy tips of things to avoid.I know that if I will ever need plumbing service again I will contact roto-rooter.

Review 156 (2021-05-28 - Rating: 5)
Dan Tech 3407 was very professional and genuinely concerned about the situation. He was prompt and was very knowledgeable. He and the company worked with us to get what we needed done! And for that I want to say Thank you.

Review 157 (2023-10-18 - Rating: 5)
Shane was the best! Request him at all costs. He’s personable, down to earth, and thorough with his explanation of work. 5/5 ⭐️

Review 158 (2019-07-26 - Rating: 5)
Repairman arrived within 2 hours of my call to Roto-ROOTER and they kept me informed of when he would arrive. He got right work and finished in a timely period. No extra charges like an unthatch charge. Very pleased.

Review 159 (2019-05-27 - Rating: 5)
Angel (Tech #3010) was nothing short of amazing. This was the first time my wife and I have had a plumbing issue at our home. Not only did Angel take his time to correct the issue, he also was extremely courteous and knowledgeable. Anytime I have a plumbing issue I will contact Roto Rooter and try my hardest to get Angel again! Great work!!

Review 160 (2018-03-16 - Rating: 5)
I had a serious clog in my main line and it was causing my downstairs toilet to overflow whenever any of the upstairs toilets were flushed or if we ran the shower. Needless to say, I was a frantic mess all day. Roto-Rooter totally saves the day! The plumber we had was Ronnie and he was awesome! He knew his stuff and he had such a friendly personality. The price was also pretty reasonable for the work done. It was a long day, but I was able to rest assured knowing that the problem was fixed. Thank you!

Review 161 (2021-06-02 - Rating: 5)
Keith did a great job on our place! He was very prompt upon arrival and did the work efficiently. He was upfront about pricing and explained the work that needed to be done (and why) very well.

Review 162 (2019-03-27 - Rating: 5)
All of the gentlemen we dealt with were absolutely fantastic! Andre, Michael, Narcis and Brandon were over the top wonderful! They were very knowledgeable and had the best customer service. If we ever have any issues in the future we will definitely be using Roto-Rooter because of how great the above men were. We cant thank them enough for the outstanding work they provided us! Dan and Kelsey France

Review 163 (2021-03-31 - Rating: 5)
Our dishwasher leaked into the unit below us. We were so scared! We called several companies and none had any available plumbers for an emergency. We called Roto Rooter and their plumber came right away- within 30 minutes he was at our doorstep. Luckily it wasn’t a major issue and everything was resolved quickly. The plumber was so friendly, patient, professional, and comforting. We hope to never have a plumbing emergency again, but if we do, we know who to call!

Review 164 (2016-10-27 - Rating: 5)
Technician Brian D (3131) was great. My experience was a pleasant one.i loved that Brian had great customer service skills. He really worked hard and cared more about my plumbing issue than him getting a check. I will most definitely use rotorooter again.

Review 165 (2023-10-22 - Rating: 5)
Mel did a great job! He was in and out quickly. He fixed our clogged toilet fast and we are thankful.

Review 166 (2020-09-19 - Rating: 5)
I had a major leak in my main water line outside. Water was everywhere! My service person Jerol showed up on time; he was very professional, honest and explained everything that needed to be done. He didn’t mind me asking several questions. He did an outstanding job. When he left it looked as if there was never a problem at all. Thanks, Jerol!

Review 167 (2023-10-19 - Rating: 5)
Emmanuel was simply awesome! Great guy! He was personable, professional, and efficient. Get this gentleman a raise and promotion stat!

Review 168 (2024-10-08 - Rating: 5)
Taylor responded to my Weekend Emergency Water Leak problem within 2 hours after I called. Kept me informed throughout the repair process. Very pleased with the response time and repair.

Review 169 (2019-05-04 - Rating: 5)
Johnny Castro was very knowledgeable and professional. My toilet had to be replaced and he explained everything that needed to be done and why to make sure my landlord and myself could make the best decision on what to do. Will definitely use Roto-Rooter again! Thanks!

Review 170 (2023-04-30 - Rating: 5)
On time, quick professional. Brian was exceptional in his service, thoroughness and timing.Thanks Brian! Future issues we will always call Roto- Rooter and Brian!

Review 171 (2021-02-18 - Rating: 5)
Roto Rooter has done great work for us. Angel came after we found a leak, and he did a great job fixing it and looking at the areas around it for any additional problems. I would call him again for any problems!

Review 172 (2023-10-25 - Rating: 5)
Lun was great at his work and very professional. Roto-Rooter was prompt in sending in a tech immediately.

Review 173 (2019-06-03 - Rating: 5)
These guys deserve 10 stars. Not only was the response time unheard of, but the knowledge and professionalism was top notch. A pipe burst in our water heater on Sunday evening, causing a huge mess and significant water damage. We called a couple of 24 hour plumbing companies and they advised that we needed to wait until Monday morning before they could send someone out. Then we called Roto-Rooter, and we are so glad that we did. The tech, Angel, was at our house in less than 2 hours, and was able to quickly diagnose the problem. He promised to be back at 12pm on Monday with our new water heater, but actually arrived almost 30 minutes earlier than expected. What company do you know arrives earlier than they say they will! Angel and his co-worker, Stiliyan, did an exceptional job with installation and cleanup, and went above and beyond to ensure that everything was done to our complete satisfaction. They were very personable, and a pleasure to work with. I would highly recommend this company to anyone who has a plumbing issue. They are without a doubt a cut above the rest! Thank you Angel and Stiliyan. You guys are AWESOME!

Review 174 (2019-06-02 - Rating: 5)
I had an urgent plumbing issue and Roto-Rooter dispatched service very quickly. They have someone available to answer service requests 24/7. The technician {2561} was friendly and knowledgeable and the repairs were completed within a few hours.

Review 175 (2023-05-20 - Rating: 5)
Super fast and very helpful. Vasil did not “mansplain” which I LOVE. Will definitely have him do the work. He showed me exactly what was going on. He was the best.

Review 176 (2023-10-25 - Rating: 5)
Eric did a great job! Came out late at night and fixed our leak. Was a really nice guy too.

Review 177 (2019-05-20 - Rating: 4)
Customer service representative was pleasant and able to provide an appointment for the same day. The 2 hour service window was extremely convenient. The service technician was knowledgeable and the problem solved quickly. The cost for unclogging the washer drain was a shock.Linda Morgan

Review 178 (2019-09-10 - Rating: 5)
My plumber (Metodi - 5108) arrived at my home less than 90 minutes after I called on a Sunday afternoon. He quickly identified the problem, fixed it, tested it, and explained / showed me the work he did. When he was done, he cleaned the work area. Well done Roto-Rooter! Ill be sure to call again next time.

Review 179 (2022-01-08 - Rating: 5)
Overall, good experience. Plumber came fast, on a Sunday. Was expensive but he was here for a while getting two deep pipe clogs out. He got the water mitigation team to come right away to assess what needed to be done.This is where the is a loss of a star. Water mitigation manager shows up, explains what will happen and has me sign a bunch of disclosures. Main thing that I didnt appreciate and I would expect me from someone that does this every day is to tell me to check your individual insurance and ask what your deductible is.Of course Im an adult. Of course I made the calculation between my premium and deductible and know they have an inverse relationship. But I have 100 things going on and am in an especially busy season right now and the LAST THING Im thinking about is my decision exactly 12 months ago on what deductible to choose from a 3rd party vendor that works under GEICO.But you know who should be thinking about this? The person who comes to houses for insurance repairs every working day of his life and knows this is the primary concern and burden to the consumer (well the non-millionaire ones who dont have thousands in their back pocket).Anyways, that one sentence could have let us save up for a few months before we did the repair and could pay for it. I know that asking the question endangers the water mitigation team from getting an easy, quick job but thats the entire issue: is Roto-Rooter more concerned about a quick buck OR serving the customer. By bypassing that question and hurrying along my signatures I can only conclude they want my money fast without consideration for whats best for my family.The actual demolition of my bathroom and cleaning and dehumidifying of affected areas was fast and mostly thorough.I will definitely use them again. I would only suggest to those reading this review that you train your employees to ask that one question. 2% of customers will feel their intelligence insulted, 2% has infinite resources and wont care to check their deductible and 96% of customers will profusely thank you for serving them and equipping them to make the best overall decision for their family.

Review 180 (2023-10-07 - Rating: 5)
Terrell was awesome extremely professional and prompt! He can in and quickly solved our issue! Would highly Recommend!

Review 181 (2019-04-14 - Rating: 5)
Roto-Rooter sent out Emir Celic to check my water heater. As I suspected it was time for a new one. I was given a good price from Emir and he installed a new water heater. He gave me great service and was friendly and professional. Would recommend him for any of you needs. I will definitely call Rotor-Rooter again and request Emir for any future problems

Review 182 (2023-10-05 - Rating: 5)
Chris came as a recommendation from one of his associates - he was able to identify the issues with the upstairs toilet, and resolved it super quick!!! The value was certainly worth the visit!!

Review 183 (2021-01-25 - Rating: 5)
Company very responsive. Technician troubleshot all areas to ensure no additional concerns may exist. He wlked us through the claim process and provided tidbits to enable a seamless process. Very professional and wil definitely work with him again as well as the company.