B. Carlson Heating, Cooling & Plumbing, Inc.

Located in Albuquerque, New Mexico

Address: 8625 Paseo Alameda NE, Albuquerque, NM 87113, United States

Phone: +1 505-437-4934

Rating: 4.7

Services

On-site services
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-14 - Rating: 5)
Drake was highly professional, detail-oriented, friendly, kind, and knew what to do! He took the time he needed to make me as a customer glad I called your company! He installed a new Kohler toilet, installed a new GE dishwasher, fixed the leak under my sink, made sure with new caulking around my sink that everything was perfect! Thank you Drake!

Review 2 (2024-12-31 - Rating: 5)
We called at 8 am for a service appointment and they scheduled the same day and showed up at 10. The technician that showed up was very friendly and explained everything that was going on with our system. He went out of his way to go buy the filters we needed and clean out our system. Knowledgeable and explained what we needed without being pushy. Would definitely recommend. Our tech was Dangelo and he was awesome.

Review 3 (2024-12-31 - Rating: 5)
Drake did such a wonderful job, I had a water line leak in my front yard. I was without water for 4 days due to the Christmas holiday. he was very professional. highly-qualified and recommended. THANK YOU DRAKE, he also installed a water heater, I would highly recommend when call ask for Drake

Review 4 (2025-01-02 - Rating: 5)
So far 2025 is turning out to be a great year, because we had the pleasure to get in contact with B. Carlson Heating, Cooling & Plumbing. My husband called and spoke to Dan, he was extremely helpful today, and he sent a nice gentleman name Dylan to fix my 90 years old Moms heater. If anyone is looking for an excellent company, please contact them. Happy New Years 😊

Review 5 (2024-11-16 - Rating: 5)
My main water line broke and B Carlson was the only company available to send someone out same day, per the call center. A lady called back and said there was a mistake and they wouldn’t have a technician available until the following day. I explained that I was told it would be same day and she put me on a brief hold. She said they would try to squeeze me in. Within the hour, I was told a technician was available in my area. Drake stopped by and provided an estimate for work to be done the very next morning. He was very nice and sympathetic to my situation. He even took time out to give my outdoor kitty some attention. He completed the job and even warned me about an unrelated issue he noticed, but didn’t pressure me into anything. I would definitely call them back for future work. Thank you, Drake!

Review 6 (2024-12-26 - Rating: 5)
Santino was professional, patient with my questions, and very helpful! Thank you for a great, no hassle experience. We had a water heater flush and annual maintenance doneHighly recommend!

Review 7 (2024-11-29 - Rating: 5)
I called B. Carlson from a recommendation to help my dad who was in need of a new furnace. My dad was working with a company who allowed carbon monoxide levels to continuously increase over two weeks and cutting corners to fix the issue by just slapping on a new thermostat. My dad was freezing and received carbon monoxide poisoning. I urgently called B. Carlson who sent Technician, Chris U. out right away. Chris quickly diagnosed the problem, completely turned off the gas to the furnace and worked with my dad to choose a new heating system that meets his needs. Chris explained everything to my dad and made sure he will be safe while the new furnace is ordered. There’s a quick turnaround time and I’m so thankful to Chris and B. Carlson for ensuring my dad’s safety. I will absolutely recommend this company. They truly care about people, they’re honest and trustworthy.

Review 8 (2025-01-06 - Rating: 5)
Wow this company is wonderful. The 2 men that came out to fix my clogged drain were so professional. They confirmed my appointment, were here on time, and fixed my problem. They were pleasant, timely and quick to fix my problem. Thank you

Review 9 (2024-11-07 - Rating: 4)
The turn-around time, from making the call to having someone come out was excellent, only one day in this busy heating start-up season. The technician that came out was wonderful, he fairly quickly diagnosed our issue and then took time to explain to us the problem. The reason I could leave a 5 star review is because Carlson uses a standardized job charging code for boiler furnace work. The actual work was two hours labor total to get furnace up and running, but the amount charged was quite higher than a typical two hour labor rate plus trip charge.

Review 10 (2024-11-01 - Rating: 5)
I was going to have a flush done on my water heater. Drake was my technician and explained that my 15 year old water heater was not up to code and would eventually have to be fixed if I were to sell my house, which is possible I will be doing that. I was very appreciative of his professional, respectful, and kind concern. He was able to install a new unit today, even though he had some struggles, he was patient and assured me he would finish the job and make sure it was done right. Drake is a great guy and I had total trust in him.

Review 11 (2024-10-21 - Rating: 5)
Best seamless customer service experience here in NM. Process was smooth and clear from beginning to end.From the office staff to the Service Technicians, I felt treated with genuine respect and care. The Service Tech - AJ - was outstanding. He was very kind, patient and extremely knowledgeable about the companys products and their ethical standards. He never tried to sell me more than what was needed and I did not feel pressured by his professional suggestions. Definitely will use them as my #1 go to.

Review 12 (2024-10-09 - Rating: 5)
They were so helpful and every employee (on the phone and person) was so kind and professional. We were so stressed about a situation at my moms home, and they were able to come the same day, fix the issue, at a very reasonable price, and the technicians were so kind and nice to my mother. They have earned a family of customers. I give them a 5 Star 🌟 All around, thank you!

Review 13 (2025-01-03 - Rating: 5)
I’m grateful that Santino from B Carlson was able to come out and replace my water heater the same day I called for service! I’ll definitely be using B Carlson again and recommend them for anyone else looking for similar services.

Review 14 (2024-11-23 - Rating: 5)
The technicians arrived on time. They were very thorough in their work. Solved the problem. Took their time and answered all my questions and left me with a functioning heating system after nearly 2 weeks of my pretending to be a popsicle. I wouldn’t hesitate to call them if I ever needed trouble with my heating system. They are very capable professionals.

Review 15 (2024-09-27 - Rating: 5)
They were quick, very friendly and provided best service I could have asked for. I call another company who said couldnt get to me until latter in the day when I needed help quick. Dylan the tech is the best. Great friendly guy and works fast. If you need the job done call B. Carlson Heating & Plumbing

Review 16 (2024-11-18 - Rating: 5)
DAngelo Fernando performed our fall furnace Tuneup today. He was very professional and thorough. When he was finished he explained the results of his tests and miscellaneous cleanup done. Then he installed three new register filters, which I really appreciated since all were 9 feet or more above the floor.

Review 17 (2024-11-08 - Rating: 5)
We had a furnace problem during our first winter storm. I was able to schedule service immediately. Ben arrived early and was able to diagnosis the problem and he provided great service with his knowledge and expertise. Price was fair and reasonable. Thank you Ben and B Carlton.

Review 18 (2024-11-11 - Rating: 5)
Andres Martinez what a relief to have someone come in with his knowledge and wxpertise. I am so delighted That he fixed our heater andxheckedfor carbon monoxide. He is a very caring individual. Your company is very fortunate to have him. I will recommend your company. Thank you my house is warm..

Review 19 (2024-08-09 - Rating: 5)
Drake, a phenomenal plumber with B Carlson Heating Air & Plumbing, did a flush and tune-up of my inline, on-demand water heater on 09 AUG 24. During his post-maintenance check-out test, he went above and beyond by identifying a kitchen faucet that was not running at full capacity on its hot setting. Drake got into an extremely tight (nearly unreachable) space under the kitchen sink, and flushed the associated lines, which made the (relatively new) faucet work better than it ever has since its install. This attention-to-detail and care for outstanding service stands out among modern technically proficient professionals, and Drake is a credit to the excellent work that B Carlson continues to do! Well done, Drake!

Review 20 (2024-11-10 - Rating: 5)
My heat went out and it was 29 degreees out so I called TLC and they told me its be a 2 week wait. Called Carlsond and they had a tech come out same day. Andres was awesome, did a great job and was a very nice guy as well. Thank you guys for coming through in a pinch. Highly recommend this company.

Review 21 (2024-08-01 - Rating: 4)
I called this morning to request an emergency plumber. The receptionist was very nice, but apparently didnt put down the correct issue I had. The technician arrived very quickly which was nice. Once I told him the real issue, he took just a few minutes and determined it was a slab leak. He told me who to call, and what to expect, and was very efficient and professional.

Review 22 (2024-09-18 - Rating: 5)
Highly Professional Technicians.100% Professional Excellent WorkTrustworthy Company With Highly Skilled Professional Technicians.Very knowledgeable & Organized; Reliable; Respectful, Nice, Happy, Excellent Work Ethics, Checked everything, Cleaned the inside of the Evaporated Cooler & Cleaned the build up of calcium on the outside of the Evaporated Cooler & Cleaned the metal furnace filters, checked for carbon monoxide & gas leaks. It is a relief to know that all the work was Professionally done & I didnt have to do anything and I do not have to worry about the equipment operating correctly.Please give the Technician that served the equipment a raise; He is a real asset to B.Carlson.Thank You So Very Much B.Carlson Technician!!~Cory Eakes~If you are very serious about your health & Safety & Equipment then Hire B.Carlson to take care of all your HVAC, Air Conditioning, Plumbing needs.Schedule today! No doubt schedule is filling up and cold weather is coming so be prepared.

Review 23 (2024-11-06 - Rating: 5)
My goodness gracious alive. My furnace went out and before I hung up the phone they had a service man at my house. It’s exaggeration, however within 20 hours My furnace was up. I was very impressed with the serviceman and their prices are in my opinion the bomb

Review 24 (2024-12-23 - Rating: 4)
Very nice repairman. Arrived in a timely manner and I would recommend the company. The only reason for not a five star rating is the price seemed high.

Review 25 (2024-08-03 - Rating: 5)
Communication from B Carlson was outstanding from my first contact to the end of the service. The office kept be continually informed on scheduling, and technician Andres Marines was superb explaining cooler and furnace operations to this new NM resident, explaining what need to be done, and working out the best pricing options. Andres efficiently made the repairs, and the cooler now is working fine.

Review 26 (2024-12-18 - Rating: 4)
We made a last minute request for plumbing service just before the major food holiday Thanksgiving, and Carlson responded. The technician that came to our home, knew his business and could pick out things that I didn’t know. It was a long afternoon into the evening, but the job was completed to our satisfaction.

Review 27 (2024-10-30 - Rating: 5)
DAngelo did an awesome job winterizing our evaporative cooler & starting up the furnace. He is very knowledgeable, explained what he was doing, cleaned up the worked area and was courteous. He also took photos of the completed work for future reference. He is an exceptional associate of B. Carlson and we are very pleased with his work.

Review 28 (2024-11-08 - Rating: 5)
Andres from BCarlson was one of the nicest and most knowledgeable people I’ve ever spoken to regarding my heating system. He went out of his way to explain how things worked and the safety features of natural gas systems. So nice and polite! Thank you Andres!!!

Review 29 (2024-09-20 - Rating: 5)
Very thorough, very competent, really excellent work. Dispatcher informed us up front about charges & called to notify us of a brief but unexpected delay. I have already recommended B. Carlson to several of my friends…

Review 30 (2024-10-19 - Rating: 5)
B Carlson Cooling & Plumbing did a great job of giving me a heads up before their arrival to winterize my Master Cool system. They were quick, efficient, and polite throughout their visit. I would definitely recommend B Carlson for cooling and plumbing needs.

Review 31 (2024-10-21 - Rating: 5)
Dylan our Service Tech was awesome and ver meticulous. Yes I was not on the roof but I was very close by when he was tuning my furnace. Ive never seen anyone be so detailed with everything he did. 1st time whith BCarlson but not the last!

Review 32 (2024-11-01 - Rating: 5)
The two men who came to our house did a Very confident job of unplugging one toilet and the kitchen sink. More importantly, they caught two very corroded brass fittings, and replaced them. If these fittings had broke, it could have caused extensive water damage. I highly recommend B. Carlson.

Review 33 (2024-08-22 - Rating: 5)
The tech went out of his way to help us find our water shut off valve, which ended up being in a crawl space very hard to reach. He had the parts for our faucet in the truck, which was surprising and great. The tech was very professional and explained everything and showed us how the inside of the faucet was worn out.The only thing not awesome about the entire experience was the automated notification we received at 12:30 that he was in his way, and then he didn’t actually arrive until a little after 4…not sure what happened there. Seems like a technical glitch with their system.The whole episode was expensive which is never fun, but I feel lucky to have it resolved in just one visit and was very happy with the service!

Review 34 (2024-12-14 - Rating: 5)
This company is the best. from the salesman Chris Ulibarri, to Josh who installed our new furnace, to JJ who came to do some fine tuning on it, i can’t recommend highly enough. they were all very professional.

Review 35 (2024-11-25 - Rating: 5)
All our contact with B Carlson was professional yet personal. We appreciate the updates on scheduling, tech availability, and tech’s arrival. The technician promptly identified and fixed the issue, and he was respectful in our home. We will be calling B Carlson again!

Review 36 (2024-11-04 - Rating: 5)
We reached out when we were experiencing some issues with our plumbing. Drake came over quickly and listened to my concerns. He thoroughly made sure the problem was corrected and went above and beyond to address another concern I had. He was friendly, information and helpful.

Review 37 (2024-12-24 - Rating: 5)
Very friendly and helpful. Truly available by phone 24/7. Got my problem resolved within 24 hours and without hassle. Answered all my questions clearly.Im glad I went with B. Carlson instead of TLC

Review 38 (2024-07-20 - Rating: 5)
We called B. Carlson for a clogged sink issue. The receptionist was very polite and efficient. She was able to obtain an appointment with a plumber within a couple of hours of us calling. Drake was excellent and answered all of our questions and concerns. 10 out of 10 for Drake, we will be requesting him again for any other further issues.

Review 39 (2024-10-17 - Rating: 5)
B Carlson has done a lot of major work for us over the years. Weve been consistantly happy with the quality of their staff and products. Most recently weve had several things done by Drake, who has been both a steady and skilled worker and pleasant to have around.

Review 40 (2024-08-24 - Rating: 4)
B. CarlsonInformative staff. Free estimate for swamp cooler conversion. They come out and look at all the necessary things. See where you would want the new unit, if your furnace will work or need upgrade and same with the electrical. They did give me far too much detail and talk a lot about things that were not wholly unnecessary in my opinion and left me with quite the packet of info mainly of their history and good standing and customer testimonials. Did not end up choosing this company for the conversion because of rapport with another company and price, but they seemed like they would be a good option.

Review 41 (2024-09-27 - Rating: 5)
I initially was disappointed by B.Carlsons service and left a very poor review. They contacted me indicating they wanted to make it right. I decided to use them for my leak repair. They sent out Drake. He was professional, efficient, courteous and did an outstanding job!! Because of Drake, I will definitely use B.Carlson in the future if needed.

Review 42 (2024-07-22 - Rating: 5)
This is the first time doing business with this company. Mario gave us outstanding service. Hes very knowledgeable and friendly. No high pressure to buy and answered all our questions. Mario is an exceptional individual and we highly recommend him. The air conditioner/heater that we bought is working great!

Review 43 (2024-08-02 - Rating: 5)
I want to thank Marcus the technician with Carlson heating cooling and plumbing for the exceptional job he did today at my house. Marcus was very friendly, courteous and knowledgeable. It truly was a great experience when you deal with professional company . I recommend them highly.

Review 44 (2024-06-28 - Rating: 5)
First time contacting this company. The technician that came to my house was respectful and knowledgeable and friendly. He was able to apply a workaround on my air conditioning system so I could at least turn it back on and finally get some cool air! He told me they would return and fix the issue as it should be fixed (he didn’t have the correct materials to fix the issue at the time). I will update my review after their service is completed. Hoping for the best 🙂*UPDATE*I am so very satisfied with the service I received from B Carlson this week, from the people who answer the phone 24/7 to the technician that came to my home. Excellent. Thank you Ben for your awesome service and for putting up with having to answer all my dumb questions 🤪 Highly recommend B Carlson, give them a try!

Review 45 (2024-10-28 - Rating: 5)
I called B. Carlson Heating Cooling and Plumbing this morning with a clogged pipe emergency in the bathroom. Drake showed up promptly and fixed the problem. He was friendly, thorough and got the job done!

Review 46 (2024-07-08 - Rating: 5)
We were looking for 24 hour heating and cooling businesses to address an issue we were having with our A/C. We found B. Carlson through google and they had excellent reviews so we decided to give them a try since our normal guy was unavailable and our home warranty found someone that could not even come out until the 15th. Andres came out today with a coworker and they were both wonderful. They checked out our system entirely, made a minor repair and gave us information on a new system as we are running on an older system. There was no sales pressure at any time. They were thorough in checking out our current system and making sure it was running properly until we decide what we will do about a new system. They were both friendly and professional. Thank you!

Review 47 (2024-08-15 - Rating: 5)
Zach was one of the best plumbers we have ever had come to our house. He was very kind & informative & went over & above board to do the work we needed done. We highly recommend B Carlson Heating , Cooling & Plumbing!

Review 48 (2024-11-02 - Rating: 5)
Excellent customer service! Technician was timely, extremely professional and very helpful. He took great care of us and got everything done quickly and correctly.

Review 49 (2024-11-21 - Rating: 5)
Technicians were friendly and very informative. They answered our questions and explained what was wrong with our furnace. They explained the yearly contract as to what it covered.Overall we were very satisfied with the service.

Review 50 (2024-11-23 - Rating: 5)
Drake took care of our problem efficiently and professionally. He was courteous, communicated well, and had everything he needed to make the repair with him.

Review 51 (2024-07-26 - Rating: 5)
I am specifically writing a review for one of B.Carlsons’s Plumbers (Drake) who did an amazing job today unclogging my sinks, and diagnosing the problem which had to do with my garbage disposal etc.,which was replaced as it was causing several other challenges in both the kitchen and guest bathroom.He patiently and kindly explained everything in detail, and showed me exactly why the specificPlumbing should be done in order to avoid future expense.He was respectful and VERY meticulous.He also told me to contact him if anything went awry and assured me that if that were to happen, it would be taken care of promptly.Thank you Drake!

Review 52 (2024-08-31 - Rating: 5)
When I called I was told they could come out that day. A tech showed up within an hour! Shock! An hour later, Dylan had problem with AC FIXED by rewiring the communication line (from compressor to HVAC unit). Problem I had was due to having some roof repairs done. He also replaced a fuse that was not the correct one for the unit and WALLA… AC was back up and running! I have used BCarlson for years and they are always reliable and reasonable. I’m a very satisfied customer!

Review 53 (2024-10-05 - Rating: 5)
We had a leak under our house recently, our tech (Cimarron) was awesome, he worked quickly and the price was reasonable. Tech went above and beyond. We will return again thanks to his service.

Review 54 (2024-11-07 - Rating: 5)
Every step of the way, I was kept informed as to the progress of the tech and when he would be here. Even gave talking points, Dylan was very knowledgeable of what needed to be done and made sure the area was clean

Review 55 (2024-10-22 - Rating: 5)
Very satisfied with the preventative maintenance work performed on my Navien tankless water heater by Drake Winkler of Carlson. The technician plumber was extremely knowledgeable and efficient in getting the job completed. Also friendly and courteous!Thanks, Doug Cowan

Review 56 (2024-09-09 - Rating: 5)
Company was very prompt and professional. A technician was here within an hour or two of me calling about a pipe leaking at my meter near the road. The technician was able to fix the problem quickly without draining my bank account.Thank you!

Review 57 (2024-11-05 - Rating: 4)
Prompt service, let me know when to expect tech, sent email and text with photo of who would be at my home. Tech did just exactly what was needed to get my heat up and running. Didnt add on anything, and gave me info about future maintenance programs

Review 58 (2024-09-14 - Rating: 5)
Our Technician today was Ben. He was very friendly and very helpful with the issue. He took the time to check everything that could be causing the issue & very good at explaining everything to us. Overall it was a very pleasant experience.

Review 59 (2024-10-29 - Rating: 5)
Very courteous, respectful and informative. Dylan was thorough and patient as he answered all our questions. Everyone we worked with at B Carlson from scheduling to interacting with Dylan was a pleasure. Thank you

Review 60 (2024-11-28 - Rating: 5)
Love B Carlson Heating, I was referred by previous owner of the home she spoke highly of them Ive used them since ...today worked with Jose he went above and beyond was great to work with should I need work in the future I will request him excellent

Review 61 (2024-07-23 - Rating: 5)
Drake was very knowledgeable and helpful when replacing my old toilet. He comprehensively explained every step that was needed for the repairs. He cleaned up the area inside and outside where he was working and was very friendly to our dogs. We will definitely ask for him by name on all future projects.

Review 62 (2024-08-30 - Rating: 5)
I needed a new garbage disposal. Drake was exactly what we hope every technician willl be: efficient, skilled, patient (with my questions), thorough (clean-up was perfect) and personable.I thankB Carlson, and especialy Drake, for making a messy problem so painlessly solved! (And also, thanks to Drake for puting up with my loud and extrmely territorial dog. Drake was completely unfazed by the rude remarks the dog was hurling at him (from a safe distance, of course).. Amazing!

Review 63 (2024-08-08 - Rating: 5)
Drake did a fantastic job. Put in new garbage disposal, new kitchen faucet & new toilet. He had wonderful manners. He was efficientl & diligent in his work. I will turn to him again if I have other plumbing problems.

Review 64 (2024-07-02 - Rating: 5)
We have been in New Mexico for a year and established a maintenance contract with Carlson for a twice a year system evaluation. Andres has been our technician for both reviews; he is knowledgeable , friendly and efficient. We are pleased with the thoroughness of his evaluations . With minor adjustments everything has been A -OK but its comforting to know we have a great company to back us up if we need them.

Review 65 (2024-08-14 - Rating: 5)
Andres checked my HVAC system and gave me bad news. The unit was not properly installed by the company that I purchased the system from and in order to get it right now it may take some work.Andres explained that at this point no harm to unit or my home is happening. I didn’t mind paying the small service fee for the information and expert advise. Saga to continue as I work on this problem. I do appreciate B Carlson for the great professionalism given me.

Review 66 (2024-08-09 - Rating: 5)
Fantastic service from Dylan, Isa, and the entire team at B. Carlson Heating, Air Conditioning & Plumbing! Same day availability was extremely helpful when our A/C unit needed some work! We appreciate them!!

Review 67 (2024-07-19 - Rating: 5)
Rafael is a fantastic tech. Quickly diagnosed the issue and communicated the solution to me. Gave me preventative tips to prolong the life of my refrigerated air conditioner. That said, B. Carlson had to reschedule my appointment for the following day, because of an early morning employee meeting according to the person who called to reschedule the appointment. Thats unfortunate as I had already taken the day off work to stay home with the technician.

Review 68 (2024-04-17 - Rating: 5)
Outstanding service, on time. Took their time to make sure everything was serviced properly. I highly recommend their service plan membership. They took care of the furnace and swamp cooler thoroughly. Servicemen called ahead, sent a picture of tech, they were dressed and behaved very professionally. The customer service and scheduling are exceptional as well. WORTH EVERY PENNY and so very affordable.

Review 69 (2024-08-22 - Rating: 5)
They were able to fit me in their schedule same day when my water heater suddenly bit the dust. Marcos stayed with the job until installation was complete. My former plumbing company completely let me down so I am happy to switch.

Review 70 (2024-11-08 - Rating: 5)
Very good service. I was taken care of within 24 hours. Technician explained what he did. I asked about a 50.00 coupon that was online and he honored it.

Review 71 (2024-09-26 - Rating: 5)
Drake quickly diagnosed the plumbing issue and expertly installed 2 toilets after snaking the system. We appreciated his calm and efficient manner.

Review 72 (2024-08-07 - Rating: 5)
I could not ask for any better service Dylan the technician was very capable and professional and explained everything ensuring that I understood what was going on. Jeremy Larson was very professional and gave me several options for getting this repaired done and replacing my unit later on.

Review 73 (2024-08-09 - Rating: 5)
Prompt response, arrived on time, difficult job was well performed (identify location of and fix a leak in main). Took pictures and explained process at each step. Quoted beforehand and charged that exact amount. Very pleased with professional and personal touch.

Review 74 (2024-06-25 - Rating: 5)
I had a huge water bill called the city to have them check my meter. Of course it was on my property. TLC wanted $500.00 just to check and the money does not apply towards the repair. B. Carlson charged me $75.00 and provided same-day service. Great company, efficient, knowledgeable and affordable! P.S. I almost forgot to mention, they discovered a broken bathtub drain pipe that I did not even know was a problem and did an excellent repair for me a few days later!!!

Review 75 (2024-11-08 - Rating: 5)
Responded right away, comités to get my heater back working, and affordable. Tried many plumbers over years, these are great.

Review 76 (2024-07-25 - Rating: 5)
Drake did an amazing job he was thorough professional and knowledgeable in his craft. I highly recommend anyone needing service to give them a call. I will definitely use drake again for future projects/issues

Review 77 (2024-09-24 - Rating: 5)
B. Carlson was able to come out the same day to address an issue. Everyone was super nice - from the technician to all the dispatchers. Thank you again!

Review 78 (2024-10-18 - Rating: 5)
Another great experience with B Carlson. Love having the seasonal service contract to turn on/turn off swamp cooler. All the techs are knowledgeable and friendly.

Review 79 (2024-05-15 - Rating: 5)
The technician, Marcos, explained everything and accommodated all my specific needs with the shower. It was very easy to book online and Chris was wonderful in confirming the appointment as well.

Review 80 (2024-10-29 - Rating: 5)
D’Angelo was polite and timely. He shut down the AC and turned on our boiler, checking each baseboard to make sure each was working.Highly recommend.

Review 81 (2024-12-04 - Rating: 5)
Dalton, the technician who came to find out why the 26 year old gas furnace was blowing in only cold air persevered in finding the correct cause and fixed it by replacing a valve in the gas line inside the furnace.He was very professional and explained the steps in language I could understand.

Review 82 (2024-12-17 - Rating: 4)
Saved the day as I didnt know who to call for immediate hot water tank replacement. Very polite plumber and seemed to know his job.

Review 83 (2024-08-09 - Rating: 5)
Dylan was prompt, knowledgeable and informative about the inspection done during my service call. Very professional.I will definitely call B Carlson again for service work because of Dylan.

Review 84 (2024-11-03 - Rating: 5)
We had a furnace and water heater replaced and were so impressed with the professionalism, efficiency, and thoughtfulness we experienced at all levels. I would highly recommend them.

Review 85 (2024-06-23 - Rating: 5)
Service was amazing. Very quick. Early appointment within a short time compared to weeks away appointments with other companies. Professional knew his stuff and price was amazingly fair. I will be returning for future services

Review 86 (2024-08-15 - Rating: 5)
The lumber who did my job was conscientious and thoughtful. I was pleased with his work. The disappointment was with the time frame involved in getting someone to my house to do the work.

Review 87 (2024-11-26 - Rating: 5)
They were able to come same day, and did a great job, and provided good estimates on future work to boot.

Review 88 (2024-10-27 - Rating: 5)
Dalton came quickly, was very professional and helpful in servicing our mini splits. We highly recommend them.

Review 89 (2024-09-13 - Rating: 5)
The plumber that came out was very professional and knowledgeable. He fixed my broken pipe in the wall and The price for the repair was reasonable.

Review 90 (2024-10-09 - Rating: 5)
Dalton was professional and friendly. He cleaned all filters and suggested a more extensive cleaning of two mini-splits. Unfortunately I couldnt get everything done and will need a revisit because of remodeling of two bedrooms, previously set date.

Review 91 (2024-09-06 - Rating: 5)
Bcarlson showed up on time and completed a heat-exchanger replacement by the end of the day. Workmanship was excellent and they were very professional.

Review 92 (2024-06-15 - Rating: 5)
B Carlson’s technicians are professional, skilled and easy to work with. Tony did a fantastic job doing annual inspection andservice on our two water heaters, one tank and one tankless. He also answered all my questions and helped troubleshoot a couple issues we want to address in the future.

Review 93 (2024-07-29 - Rating: 4)
Rafael was very thorough and curtious. My hall split system was leaking badly. He fixed the problem and described to me what was wrong. I really appreciate that. It was a good experience for a change. Thank you

Review 94 (2024-07-12 - Rating: 5)
Andres Martinez came to the rescue quickly. He was thorough, and demonstrated high level of knowledge and expertise. So grateful for his service.

Review 95 (2024-10-08 - Rating: 5)
Drake was incredible- so helpful, quick and professional. Explained everything to us, walked us through the process and got out water back on! Thank you Drake!!

Review 96 (2024-05-22 - Rating: 5)
Ben was fantastic. My wife is going through cancer treatment and we needed our new cooler started up for us. I knew I had waited too long to schedule an appointment, but Carson came through and we now have a “cool” home. Thank you so much for fitting us in. Your company is the best.

Review 97 (2024-11-26 - Rating: 5)
Great service honest price. The techs were very knowledgeable and on arrived on time. Would highly recommend.

Review 98 (2024-06-25 - Rating: 5)
A/C stopped working during a sweltering heat wave. I contacted the 24 hour hotline and scheduled an appointment for technical support for the following day. Andres the technical specialist responded, assessed the A/C unit and provided a diagnosis, along with a remedy for repairs. Prompt services, and a skilled technician are much appreciated.

Review 99 (2024-01-26 - Rating: 5)
Excellent customer service in setting up same day service. Plumber, Marcos, arrived at specified time and quickly went to work on my backed up drain. He was very personable and professional. I would definitely recommend Carlson to anyone experiencing plumbing services. They provided fast. efficidnt and affordable plumbing services.

Review 100 (2024-05-10 - Rating: 5)
My family converted from swamp cooler to a refrigerated air system. B Carlson sent Mario to my home for a consultation. He explained every possibility in dense detail. Together we chose the option best for my home. This process never felt rushed which is appreciated.Chris and Junior was the team sent for the conversion. Very professional. Amazed by their ingenuity, and hard work. It was important to them that I was satisfied every step along the way.The end result- a happy customer experience.Would recommend.

Review 101 (2024-07-29 - Rating: 5)
The technician who came to our home was friendly & efficient. He quickly identified our a/c problem, had the part on the truck & had ot fixed within an hour.

Review 102 (2024-05-29 - Rating: 5)
We moved from a state without evaporative cooling into Albuquerque. The whole staff was so patient with my lack of knowledge and answered all of my dumb questions kindly. We got a brand new unit put in literally the day after I approved the quote, so it was way faster than I expected, and it’s working perfectly! Love their whole staff, everyone I’ve talked to. I will be calling for any maintenance help we need in the future every time.

Review 103 (2024-01-31 - Rating: 5)
Outstanding experience! I was in the need to replace both AC and heating systems (upstairs and downstairs systems) in my home recently, which is a very big undertaking with a big price tag, no matter who you go with. After many months of estimates and research, I decided to go with B. Carlson. The products they offer are as good or better than anything on the market. They also beat the prices of the other 5 large AC & Plumbing companies in the Albuquerque area. Mario was the primary sales associate I worked with and he just couldnt be a better person. He was thorough, communicated well and answered ALL of my questions quickly. Obviously, he was very knowledgeable about all of the products and the details associated with them. We were in constant contact for months as I did my research and his professionalism was above all. He really made a stressful monetary purchase a lot easier. Once the install was scheduled, JJ (Journeyman and team lead) and Josh (apprentice) came out over four days to do the work. These guys were the best. They, like Mario, were courteous, attentive and polite. THEY BUSTED THEIR A__ES getting both systems installed and only stopped to take lunch...no wasted time. They were attentive to not making a mess and treated my home with respect...In a situation where that can be hard to do! After the job was done, they followed up and made sure that I knew what was done and what was to happen next as far as changes and inspections that were needed. They were always on time and easy to talk to. Just two fantastic people. I was very pleased!There were so many other details and intricacies that bear mentioning but this post is already too long. I am EXTREMELY pleased with this purchase. And I am very please with the service. Mario, JJ and Josh made a great impression for B. Carlson and worked very hard to make everything right. Make no mistake...This stuff isnt cheap...No matter who you go with, it is an expensive purchase, and was stressful at times, but if there was a way to make it go as best it could...these gentlemen definitely did that.I have had numerous dealing with B. Carlson in the past as well, and it is good to see that they are still on top of their game. Thank you B. Carlson. Your guys did a fantastic job. All the best!

Review 104 (2024-06-01 - Rating: 5)
They did a great job! Cimarron Martinez was friendly and did a great job explaining and doing the work! When I was calling around, no one could help me in an emergency situation and B Carlson acted urgently for me and got me taken care of quickly.

Review 105 (2024-02-17 - Rating: 5)
When there is no hot water when you get up in the morning, who will you call? Most plumbers will not work you into their schedule and will make you wait for a day or two at the earliest but not B. CARLSON, they worked me into their schedule right away . The plumber that they sent to help me was a very nice fellow and he checked a number of things before he discovered that there was a small leak and it had interfered with the heating element. The water heater had to be replaced. He went right to work and gave me a price so I agreed and he went to work getting a new water heater installed. This was not an easy task but we looked at the best method of getting the old one out and the new one installed and he went to work accomplishing the goal. All new fittings were part of the installation. The plumber was very courteous and kept me aware of the work progress. After rhe water heater was in place, he did an excellent job of cleaning up. I was pleased with the work that he did. Water heaters are not inexpensive and a top quality job is imperative. That was accomplished. Carlson is a very dependable plumbing and heating business. I can depend on them so I will direct future business to them.

Review 106 (2024-02-21 - Rating: 5)
B Carlson did some plumbing work for me today. While it took the technician a little while to get to my home once he was there he did a top-notch job. So I totally think it was worth it. I had to have the external shut off valve for the sprinkler system which is tied into the house water supply replaced. I think he purchased quality components to replace the valve and he thought through the job very methodically before starting. I definitely appreciate Tony’s work ethic.

Review 107 (2024-12-04 - Rating: 5)
Drake did a great job and got our drains flowing quick. Really appreciated his professionalism.

Review 108 (2024-01-12 - Rating: 5)
We were so appreciative of the two techs (can’t remember their names) who did repairs and cleanup at our home yesterday from flooding caused by failure of a tank on our water heater. They were here for several hours and kept us apprised of their progress. They were able to explain in terms we understood what had happened and what our options were, and they were very professional and kind. We also appreciated the tech who did our winter check up yesterday. He was very thorough and professional.

Review 109 (2024-05-14 - Rating: 5)
Let everyone know what a great job Zach did in installing a water heater in a very difficult location in my older home. He came across as a great young guy that I enjoyed talking to. I highly recommend Carlson Heating, A/C & Plumbing, and Ill be using them again in the future.

Review 110 (2024-08-22 - Rating: 5)
Ben was fantastic. Got me up and running quickly and gave me some great hvac tips. At this point, I recommend Carlson, and Ben, highly for your hvac needs.

Review 111 (2024-05-09 - Rating: 5)
The thing I like about B Carlson is they arrive on time, send me a picture in advance of the person who will be servicing my equipment, and their employees are courteous, respectful of property, and take time to explain what they are doing or have done. Their technician, Jorge Gallegos, did everything expected and was easy to talk to and he explained what he saw (all good) while servicing our two swamp coolers.

Review 112 (2023-12-01 - Rating: 5)
Though I didnt end up contracting service with B. Carlson, I found their knowledge and expertise extremely worthwhile. Dealt mostly with Mario, a technician and generally good guy. In our conversations about heat pumps, he had given me a lot to consider. They take their time, theyre not pushy and they seem to make good recommendations. They were far and above the easiest HVAC contractor to deal with of the ones I had consulted in the city. Definitely worth your time for a consultation.

Review 113 (2024-11-12 - Rating: 5)
My tech, Drake, was very knowledgeable and made sure all plumbing issues were addressed. I will be calling them again.

Review 114 (2024-06-12 - Rating: 5)
Dylan did a great job! He was thoughtful, capable, and honest! He fixed our A/C compressor and let us know of other great services BCarlson provides. Thank you, Dylan, I will be calling BCarlsons again because of you❣️

Review 115 (2024-10-25 - Rating: 5)
B. Carlson has serviced our HVAC system regularly for 15 years after they installed it, and theyve kept it running like a Swiss clock.

Review 116 (2024-07-19 - Rating: 5)
Easy to schedule online. Called and text when on the way with a picture of the technician. Came on time. Wored quickly and thoroughly. My ac is running great now!

Review 117 (2024-10-08 - Rating: 5)
Easy to get an appointment. Very knowledgeable and professional. Got the job done for a reasonable price.

Review 118 (2024-05-02 - Rating: 5)
Marcos was prompt and detail oriented. He was polite and great to work with. The job went well and everything works perfectly. I always feel confident about calling B Carlson to take care of my heating and cooling needs.

Review 119 (2024-05-21 - Rating: 5)
Abdul gave an excellent inspection of my plumbing system going out 29 feet to the street and 17 feet up into my house, showing me real-time camera footage all the way, refuting another erroneous bid I had received from another contractor. I honor integrity and will definitely call B Carlson again!

Review 120 (2024-09-19 - Rating: 5)
Drake arrived on time and quickly found the problem. It was a very pleasant experience. Drake was very helpful and cometent.

Review 121 (2025-01-05 - Rating: 5)
They did a great job fixing the leak under my foundation. Drake was very professional and knowledgeable and put in a lot of hard work for days to make sure the issue was fixed. Even though the whole situation was chaotic, he came in everyday with a positive attitude and even gave suggestions on how to prevent problems in the future. This is the second time Ive used this company and I havent been disappointed in the service or price.

Review 122 (2024-06-14 - Rating: 5)
Jose was a very knowledgeable and polite young man. I was given trustworthy information. Awesome technician. The office staff did a wonderful job accommodating me. Looks like I chose the right company.

Review 123 (2024-12-23 - Rating: 5)
Drake is an amazing person. He’s very professional, friendly and assuring.

Review 124 (2024-01-19 - Rating: 5)
I recently had the pleasure of working with B Carlson for the installation of our new furnace and air conditioning system. From the outset, the professionalism and expertise of their team were outstanding.Mario, who provided the initial quote, was more than just a sales representative. He guided us through the myriad of options with ease, making what could have been an overwhelming decision process feel straightforward. His knowledge extended beyond just the products; he adeptly navigated us through the complexities of dealing with our electric company, PNM, ensuring we availed every possible benefit, including rebates. His follow-up post-installation further demonstrated his commitment to customer satisfaction.The installation team, Joseph and Omar, were equally impressive. Their work ethic was remarkable, rarely taking breaks and always keeping us informed. I particularly appreciated their courteousness in notifying us about their lunch break – a small but notable gesture of professionalism. Joseph’s dedication to ensuring we had heat on the first night was commendable. Faced with a potential delay, he offered a well-considered solution that prioritized our comfort and the quality of the installation.Kirk, who handled the finishing touches, was meticulous in his work. He not only ensured that our new system was up to standard but also voluntarily attended to our water heater pipes. His attention to detail and willingness to go the extra mile was greatly appreciated.Each team member, Mario, Joseph, Omar, and Kirk, displayed a level of care and expertise that is rare to find. They were not just service providers; they were problem solvers, educators, and conscientious professionals who made sure we were comfortable and informed at every step.I highly recommend B Carlson for their exceptional service, commitment to quality, and the genuine care they show to their customers. They have set a high standard for others in the industry.

Review 125 (2024-02-29 - Rating: 5)
I have been using Carlson since they installed my tank less water heater, heater, A/C and humidifier I think in 2017. They come at regular intervals to check/repair/replace/clean the various mechanical units. Dispatcher Chris always a joy to talk to and any tech they send always on time polite, very knowledgeable and efficient. Thanks to all. Thanks Ryan!

Review 126 (2024-10-13 - Rating: 5)
Very honest tech. Did not try to sell me something I didnt need. I am so thankful for his honesty.

Review 127 (2024-05-31 - Rating: 5)
I hired a company to remodel my bathroom and they did a terrible job with the plumbing work. Cimarron from B Carlson did a great job fixing everything. He was professional and explained everything to me as well.

Review 128 (2024-08-15 - Rating: 5)
Zach and Ivan were great. They took the time to call the manufacturer to diagnose the problem. Class job from these two.

Review 129 (2024-05-31 - Rating: 5)
The two gentlemen that arrived for the estimate were prompt , professional and very knowledgeable. You dont see that in this day and age. Absolutely thrilled to know that there are companies that know how to do business. That hire professionals that are customer service based and truly want to do right. Thanks so much. Really appreciate it.

Review 130 (2024-10-01 - Rating: 5)
Thank you for being professional and getting the job done fast .

Review 131 (2024-11-14 - Rating: 5)
Technician was very professional and helpful- giving tips to better maintain the unit between services. Thank you!!!

Review 132 (2024-11-12 - Rating: 5)
This company came out the same day I called and fixed my concern. The person was very friendly, courteous and helpful.

Review 133 (2024-06-28 - Rating: 5)
Arrived on time. Professional and polite. Answered all questions thoroughly and explained their procedures. Our tankless water heater is now a clean machine. Thanks guys.

Review 134 (2024-05-24 - Rating: 5)
B. Carlson Heating, Air Conditioning and Plumbing, did a great job connecting my air-conditioning unit and fixing any issues that I didn’t know about. The service technician Mr. Martinez explained everything in detail of the work that he performed. I highly recommend B. Carlson Heating, Air Conditioning and Plumbing!

Review 135 (2024-06-14 - Rating: 5)
Kirk and his assistant (forgot his name sorry) We set up a day and time window. He called on his way. Courteous, he had to get in the attic hot. Price about what I was expecting. 👍

Review 136 (2024-12-18 - Rating: 5)
This review is for the specific B Carlson employee “Drake”. I was having issues with my water softener system, calcium buildup, and the water pressure to my refrigerator. Drake assessed my issues and provided detailed information on why I was having issues. I was able to get a replacement system with additional add-ons completed in a timely manner. Drake was personable and provided his own experience on what actually works. After all was said and done I am happy with my purchase. Thanks Drake

Review 137 (2024-05-01 - Rating: 5)
The General Manager, Ryan, contacted me and made everything right. Got to respect a company that does that. I now have a service agreement and had my cooler serviced for summer. Rafael did an excellent job. My faith in this company has been restored. Thank you. Many good hard working employees. You all are appreciated. Blessings. Good people.💗Very professional and knowledgeable, however, I asked if the cooler came with a cover. I was told it did. I saw the cover on top of the cooler the day of install, they would not give it to me. Now when shutting down the cooler they say no cover?? I know what I saw and what I was told. After the cooler install my roof leaks. They wont pay for repairs.If the cooler cover is more important to them than a customer, keep it. I will buy one from Home Depot. I should have purchased by cooler from Home Depot they install as well, just FYI, and I would have saved money. Not giving me the cover cost them $9000.00 additionalpurchases. Very pricey for honesty and a cooler cover. Everytime they look at their stash of covers remember the customer you lost. I pray blessing on you and hope you treat other seniors better. Old but not stupid, just trusted the wrong people.🙏🤔The customer service ladies that schedule, are professional and caring appreciate them!! Always there when you need them. The company mangers could learn from them. Blessings,The original owners are no longer a part of this company. It shows. Not the same company.

Review 138 (2024-09-25 - Rating: 5)
Very helpful and knowledgeable technician. Will definitely call again for any HVAC issues in the future!

Review 139 (2024-10-03 - Rating: 5)
I have used the B Carlson now for about three years or so. They seem like an honest and caring company.

Review 140 (2024-09-11 - Rating: 5)
Promt and Professional Service, very pleased with the work. Knowledgeable and informative. Will be using there services again.

Review 141 (2024-12-08 - Rating: 5)
Drake did an excellent job locating and repairing the break in the line to the sewer. He also was able to figure out how to install a water softener without a floor drain (used the drain for the washing machine - very clever). He installed the water softener with minimal down time (water shut off) and thoroughly explained how to operate the unit. I will be using him to install a tankless hot water heater in January.

Review 142 (2024-05-22 - Rating: 5)
My garbage disposal locked up—and sprung a leak after I got it unstuck. Tony from B. Carlson was out early the next morning, and was able to get my issue fixed quickly. Always very happy with B. Carlson!

Review 143 (2024-01-05 - Rating: 5)
My experience with B. Carlson have always been very positive, from the lady who answers the phone, Im sorry I dont remember your name. But you are very kind, professional, personable and always helpful thank you. The service technician Andres, always does an awesome job every time hes here. Thank you Andres always the job well done.

Review 144 (2021-01-29 - Rating: 5)
My furnace died and I have two young kids in the house. They went out of their way to expedite the install so my little ones did not have to sit in a 50° house. Very professional and honest.

Review 145 (2023-06-16 - Rating: 5)
From the very beginning, my experience with B Carlson was outstanding. They followed up on an appointment that I made online. The sales representative Chris Ulibarri confirm the appointment and called prior to arrival and was on time. Answered all my questions in a professional manner. And followed up accordingly. I booked the install of my new master cool immediately. They were able to get me on the calendar in less than a week. All correspondence were timely and professional. The installers arrived promptly as scheduled. Manuel and Omar were excellent. They installed my master cool with promptness professionalism, and very tidy matter. They answered all my questions and got the work done in about four hours, which I was impressed. I highly recommend this company to anybody. I know my mother has used this company for many many years. Thank you for the excellent work.

Review 146 (2024-06-25 - Rating: 5)
Andres was professional and extremely knowledgeable. He quickly diagnosed and fixed our AC issue at a very reasonable price.

Review 147 (2024-06-26 - Rating: 5)
Dylan was great! He gave us great service and I would recommend him to my friends and neighbors. Thank you!

Review 148 (2023-12-25 - Rating: 4)
My experience with B Carlson, heating and cooling has been very positive. Nevertheless, I have several sources for HVAC, maintenance and an independent plumber I like very much. I would use B Carlson again as needed depending on the need. But, I’ve chosen not to have an annual maintenance agreement with them because I don’t have that need. I do recommend their services depending on your need.

Review 149 (2023-08-21 - Rating: 5)
Very thankful for their services. Christen came out to service our a/c and noticed a gas smell. He immediately checked it out and had us out of the house for safety until the gas company came out. In turn we had to have a lot of work done. Thanks to Ryan, Marcos, Zach, Ben all the girls in the office Chris, Ashlynn, Kathy, Sarah and Carmen. For two weeks we had their patience and expertise at locating the issues. Couldn’t ask for a better group of professionals. I would highly recommend this group for all your cooling, heating and plumbing needs. Your Professionalism and friendship were above and beyond.

Review 150 (2023-12-07 - Rating: 4)
The scheduler to whom I spoke was friendly & helpful. I got immediate overnight service. Brandon, the service tech explained everything, showed me everything, & went the extra mile when I had a new problem. He was also polite & friendly & nice to my dog, Paladín. My only complaint was the incredibly high prices.

Review 151 (2024-06-25 - Rating: 5)
They did an excellent job and were very knowledgeable. Im glad I went with this company to fix my HVAC system, I really couldnt have asked for a better experience.

Review 152 (2024-02-29 - Rating: 5)
I highly recommend B Carlson for any HVAC issues or overall maintenance. I just moved into a new home in Placitas, and I’ve been struggling with an unreliable thermostat. Andres Martinez from B Carlson arrived for a service call today, and he thoroughly checked out my HVAC system, replaced my thermostat, and got everything running perfectly. Andres was a pleasure to work with, and I wouldn’t hesitate to use B Carlson for any future heating/AC/plumbing needs.

Review 153 (2024-08-18 - Rating: 5)
Jose Gallegos came on a Saturday to fix a leaking water heater pressure tank. He fixed it, stayed to make sure the water heater worked, explained what the issues were, & ultimately saved us from having to get a new water heater. Excellent experience.

Review 154 (2024-09-25 - Rating: 5)
B. Carlson has been my go to for over two decades. Always, friendly, always professional, always quality.

Review 155 (2024-01-12 - Rating: 5)
The technician was extremely courteous and informative. He kindly provided tons of information that was extremely helpful and appreciated, I didn’t realize I was using the WRONG filter in my home which was negatively impacting the efficiency of my system. He explained everything he was doing and why, which was professional and respectful.

Review 156 (2024-05-01 - Rating: 5)
We had been having issues with our AC unit for a couple weeks and the technician came out and had our problem fixed right away. He was thorough in checking over everything before diagnosing the issue and was real friendly as well. Would recommend to anybody having AC troubles.

Review 157 (2024-07-09 - Rating: 5)
A very efficient, timely and excellent company. Company the tech Tony L. R. was professional courteous and amazing. Would use them again.

Review 158 (2023-11-28 - Rating: 5)
I highly recommend the B. Carlson team. I contacted several companies for a HVAC replacement and Carlson’s estimate was $5k+ cheaper than 4 other popular companies in ABQ. It was a great experience from the beginning meeting Mario who took time to explain everything to me and took charge of taking care of the PNM rebates. Jeremy quickly assisted me with information needed for an Insurance claim and the technician team were professional, friendly and efficient (they even cleaned up bird poop from my roof).

Review 159 (2023-10-24 - Rating: 5)
Marcos did an amazing job on my tub to shower conversion project. Quality was first class and price very reasonable. We have a 50 year old adobe house and redoing plumbing is a challenge and Marcos handled it perfectly. Highly recommend B. Carlson!

Review 160 (2024-10-28 - Rating: 5)
Dalton provided professional courteous service. Very satisfied with his work.

Review 161 (2024-04-12 - Rating: 5)
Rafael showed up on time. He was very professional. He explained everything that he did and how to operate the system. B Carlson is highly recommended for their services.

Review 162 (2025-01-04 - Rating: 5)
I was impressed with your technician Ben Dudley. He was very nice and very knowledchable .very nice man..

Review 163 (2023-12-08 - Rating: 5)
Service was partially done. I have been calling and asking for them to come by and complete task. Last time I called manager said Ill have technician call you and walk you through how to complete it. Told her that i need tech here and not over the phone I didnt even know how respond.. I still didnt get a call back. Where us customer service these days?*****UPDATE******Management has called me back and apologized. They have corrected mistake. To me, owning mistakes and acknowledging you are wrong goes long way. I appreciate it very much. Thank you

Review 164 (2024-10-08 - Rating: 5)
Thank you so much Drake Winkler for the amazing service! Prices and service are the best in the city!

Review 165 (2024-05-09 - Rating: 5)
The service by Abdual was great. B Carlson is a company that takes care of its customers from beginning to end. Attention to detail and customer service is what they are about. Never hesitate to to use them.

Review 166 (2024-10-30 - Rating: 5)
Andres and David went out of their way to help me. Truly. I had been overseas for several years and I had several questions about my unit (pad size, cover size, updating, etc). They made me feel like I was the most important person on their mind at that moment. Thank you for your patience and professionalism! I hope I get those two again in the spring!

Review 167 (2024-11-05 - Rating: 5)
Able to diagnose a very serous problem and prevent further damage. Was quick, professional and friendly.

Review 168 (2024-10-26 - Rating: 5)
Great service. Rafael took extra time to explain everything to me carefully.

Review 169 (2024-09-28 - Rating: 5)
Excellent work. On time. The tech, Drake, was very professional and thorough.

Review 170 (2023-06-28 - Rating: 5)
We had a failed kitchen faucet installed by Ryan and he did a terrific job. The next day Zachary installed a new water heater. He is such a good guy and worked tirelessly all day to fit the new appliance into an old home and have it to code. He did such a stellar job its like a work of art. We are so happy with the results that we will call upon B, Carlson in the future for any more repairs, which, no doubt will arise. -Sukaro