Poulin Solar Pro

Located in Albuquerque, New Mexico

Address: 8600 Pan American Fwy NE, Albuquerque, NM 87113, United States

Phone: +1 505-596-4495

Rating: 4.4

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-15 - Rating: 5)
I had solar installed by Poulin Solar and just wanted to review the installation. The crew was a 4-person crew that worked very well together.Jake (electrician)Danny (install lead)Vince (panel installer)Robert (panel installer)They performed the installation flawlessly answering all of my questions fully and completly. The install took most of the day and they left the worksite cleaner than it origionally was.Only problem was that the plans were printed wrong, but Danny assured me that he would have my new copy in time for electrical inspections following day. He did not dissappoint as he brought them to me the following morning.I wish all the install crews I have experienced were like this. They were friendly, and professional, with no issues or complaints.

Review 2 (2021-01-08 - Rating: 5)
We got bids from four highly rated local companies and after review of the proposals and in-person presentation with Steve @ SolarPro decided to go with the system he proposed. The whole process was facilitated by Poulan at every step, went better than I expected, and despite delays by state inspectors and PNM was completed before the end of 2020. Ron and his crew were professional and competent when on site and with all following communications. We would not hesitate to recommend Poulan Solar Pro to anyone interested in solar.

Review 3 (2023-09-18 - Rating: 5)
We installed at 9KW system in Santa Fe with Poulin. The overall experience was excellent. The design process with thorough and accurate. The permitting and installation was simple. We were kept informed throughout the process . The install crew completed the job in 2 days with no issues and a very professional experience. System has been flawless for past 2 months.

Review 4 (2021-02-24 - Rating: 5)
Great sales, price and follow up for our solar system!We did a lot of research in figuring out if we wanted to go solar and then finding a company to go with. We initially signed up with a company through Costco but got cold feet when digging into the company that they use to provide and install solar, that company is also based in another state. We had Steve from Solar Pro come over to our house and show us what they offer and it ended up being lower cost, better financing plus other perks than the Costco option AND Poulin Solar Pro is local (great for any follow-up/issues), which gave us a bit more comfort. We ended up going with at 33 panel LG panel, 10KW system (which arguably is one of the best panels). Ron and his install team were great….were very careful and professional during the install, cleaned up after themselves and even ensured the color of the conduit matched our stucco. They took care of all the permitting and inspections required. We also received everything that was promised by Steve during his initial consultation (he even added an additional rebate that come out after we started the process). My plumber had gone with the company that we initially were going with (through Costco) and he said they made a lot of promises that they did not keep. We did not experience this with Poulin Solar Pro. We did experience some concerns with some shading on some of our solar panels and Steve and Ron came through with a great solution. I’m not sure if you would get this type of service with an out of state company.

Review 5 (2020-08-08 - Rating: 5)
Truly outstanding service from my first phone call to post installation. Poulin Solar Pro made my experience simple, yet I was very informed at every step as to what would come next and why. They hit their timetable projections dead-on. Brian and the installation crew arrived on time, and completed the installation exactly on time as was projected. Unlike other situations Ive experienced, Brian and team left the property as clean as when they arrived. I did compare other solar companies, and none of them rose to the excellence of Poulin Solar Pro. Plus, virtually all other local solar companies seem to come and go with the tide. Poulin Solar Pro is well established and will be here for the long haul - which provides me with great comfort. If there was a word that went beyond Outstanding - I would use it here. Thank you all for such a great experience.

Review 6 (2020-03-22 - Rating: 5)
We had already come to the decision that we wanted to go solar before reaching out to Poulin Solar Pro. The numbers just made sense and it doesnt hurt to go green as well. In the Albuquerque area, there are a myriad of companies willing to sell you solar but by just looking for a couple attributes (an A rating from the BBB and a company that has lasted at least 10 years), most of the companies were eliminated. After doing some research regarding customer reviews on various sites, we narrowed it down to the Top 5 - which included Poulin. We spoke with each company (whether via e-mail, phone or in-person consultation). In all honesty, each of the companies would have probably been fine, but Poulin stood out to us for a variety of reasons. Steve came to see us right away and sat down to give us an in-depth explanation of what we were looking at. He made sure to make it easy to understand as well as willing to go into detail with each question asked. The price was fair and the install went very smoothly with Ron and his team. Once the decision was made to go with them, each subsequent step was easier and easier. We have a tile roof and they made sure to have a plan to safely and efficiently do the install - another plus. We have only had our solar up-and-running for a few days at this point so we dont have any long-term feedback to provide but everything was great and we dont expect to run into any problems. The long-term warranty, great customer service, and frequent communication put our mind at ease and we feel comfortable with our choice and recommending them to anyone else.

Review 7 (2022-02-07 - Rating: 5)
I had been thinking about using solar for a while now. Id check with neighbors and friends about quality of equipment and any installation problems. I was also wondering about after installation problems and how quickly they would be handled. Solar Pro by Poulin met all my expectations. The sales professionals simply and easily explained the product, the installation, and the after installation availability. I decided that Solar Pro would be the company that could and would get the project done. The installation team arrived and immediately got to it. They were a well trained team led by Lee, the head electrician. They obviously had the knowledge and experience to accomplish the installation. Lee was always available to explain what was going on and the whys of how they were doing it. I was very impressed with the whole team approach and procedures. I will highly recommend Poulin Solar Pro to any and everyone interested in making the switch to solar.

Review 8 (2017-03-10 - Rating: 5)
Without reservation, I recommend Poulin Solar Pro to anyone interested in investing in Solar. The sales person clearly explained the benefits and return on investment. Without any pressure he summarized our electric needs and demonstrated how solar could help us in our upcoming retirement. The installation went smoothly and the electrician was very informative, answering all of my questions. They installed our system within the timeline we agreed and we were able to take our tax rebate in 2016. What sold me on Poulin Solar was their excellent service history in Albuquerque with all their home improvement product lines and that the owners stand by their work. There are many solar companies in the market, but Poulin Solar Pro is a business of integrity and quality.

Review 9 (2019-06-13 - Rating: 5)
Steve Poulin, co-owner of Poulin Solar Pro, came out to our house and spent a couple of hours with us, calculating how many solar panels we would need for our lifestyle and energy usage. He also looked at a year’s worth of electric bills to help us calculate how much money we would save with solar (besides the environmental benefits) and estimated how much we’d earn for our tax return with the solar upgrade which served as a rebate. The cost for our solar panels was reasonable, and his crew helped us understand the new electric box we needed to install due to the age of our original box (built in the 1950s). Steve helped us finance the cost of our panels, with a 0% interest for part of the cost for one year (which we paid off before the year was over) and a very reasonable loan with our local credit union at a very low interest rate of less than 4% for the remaining balance. Steve handled all of the loan paperwork. We never had to leave our house to address the set up or the financing for the project. At most we discussed the loan once over the phone. The project was completed on time and as promised. And we have an app on our phones that shows us how much each solar panel is producing. We have been living solar for a year now and are so happy with our choice.

Review 10 (2017-11-20 - Rating: 5)
We love our solar panels and are totally satisfied with Poulin Solar Pro. They were/are patient and have a lot of knowledge about their products. They moved our paperwork through quickly and worked hard to get our panels in. The team has been awesome and great customer service. Totally recommend.

Review 11 (2017-11-18 - Rating: 5)
Excellent to work with from start to finish. They made sure we were comfortable each step of the way. Poulin Solar Pro showed a high level of professionalism, knowledge, communication, and quality. The warranty was exceptional. The system they installed balanced value with functionality. We are already reaping the dividends and are so glad we went solar with Poulin Solar Pro.

Review 12 (2017-11-21 - Rating: 5)
If you are looking for a solar system then Solar Pro needs to be the company that installs it. Steve, Ron, and Brian are great. From the beginning stages of our design all the way through the install they wereprofessional, never missed an appointment and they answered every question. Plus Solar Pro uses American made panels and inverters. With an incredible warranty for all the parts. Call Steve Poulin at Poulin Design Center today and see what Solar Pro can do for you. We are very happy customers and love watching our meter turn left.

Review 13 (2017-11-29 - Rating: 5)
Poulin Solar Pro did and excellent job from sales to installation. We met with 4 companies and chose them. We had two companies we liked but went with Poulin because other company was new and not established. We wanted a company we knew would be around if any repairs or issues occurred.

Review 14 (2018-01-07 - Rating: 5)
We had a great experience working with Poulin Solar Pro. They are on top of everything from the beginning, sales and design through activating the internet application that allows you to see the energy created. Steve Poulin and Ron Phelps were exceptional to work with. They took care of even the smallest details, including HOA approval design, permitting, coordinating inspections and system activation. Even the time line they promised us worked out. They kept us informed about their progress and helped us make contact with PNM, the local energy company, to track progress through their system leading to system activation. The Solar Pro team members we worked with live up to their name as they are truly Solar Professionals. We have and will again recommend Solar Pro to friends and family.

Review 15 (2019-12-21 - Rating: 5)
Ive been interested in solar panels for a long time. Through the entire process, the Poulin Solar Pro team consistently exceeded my expectations. For example, the owner (Steve Poulin) personally drove out to meet with me and explain the process. Afterwards, his team drew up plans, obtained a city permit, and coordinated all approvals with PNM. The installers showed up on time, worked hard, and answered all my questions as they set up the system. It was a pleasure to work with Poulin Solar Pro. Any solar system is a major investment, and Im very satisfied with the results.

Review 16 (2017-12-05 - Rating: 5)
Poulin did an excellent job with my solar install, everyone was professional and easy to work with. They did a significant remodel for a couple of years ago that was fantastic and they continued their high quality work with my solar install in July of 2017. They make it easy, handle all permits and applications with PMN.

Review 17 (2017-11-14 - Rating: 5)
Great company! Very customer service orientated. They were very helpful in installing a solar system which will meet my needs now and in the future. They are courteous, fast, competent and experienced. They did all the paperwork, permits and installation and helped me with my tax rebates. I am extremely satisfied with my solar system and their work. I would highly recommend them for your solar needs.

Review 18 (2019-03-01 - Rating: 5)
Poulin Solar Pro was fast, efficient and did professional installation, too! They advised us along the process and gave us information about rebates and power returns. Now we dont pay for electricity, we are putting it back in the grid! Saving money and reducing the carbon footprint works for us, we love them and would do it again!

Review 19 (2017-11-29 - Rating: 5)
The experience we had with Solar Pro was excellent from start to finish. We love the the system they designed just for us and that all of the employees we worked with were very professional and knowledgeable. We would highly recommend this company for your solar panel needs.

Review 20 (2017-02-22 - Rating: 5)
Well I received quotes from several companies around NM. I have to say none compare to Poulin Solar Pro. Other companies would come and it just seems they just wanted the business. When Steve came he explained everything and made sure I knew what I was getting. I didnt make the decision right away because I had other companies coming still. When I did decide on Poulan it was because of his pride he took in his company and he didnt bother me everyday to choose them. Steve had the confidence in his company that he knew I would call when I was ready. He was right! I called he came and completed the paperwork and my solar was installed. Im happy with it and Im happy with the company I choose. I have already told other about Poulan and Im sure they will make the same choice!

Review 21 (2017-11-18 - Rating: 5)
Tough choice a lot of companies out there .Poulin as a company has been here in Albuquerque for a log time with a solid record so after looking around I chose them by reputation alone. Im an electrician and was scared off by some of the companies I talked with. Glenn came out and straight forward and no big sales pitch just the facts. The install was great and quick,,being an electrician I watched carefully and was very pleased. The system did work as planned and as i retire $7.93 for electricity a month works for me!

Review 22 (2024-09-05 - Rating: 5)
Great to work with! Very knowledgeable and good communication every step of the way. I highly recommend!

Review 23 (2017-03-05 - Rating: 5)
We have had wonderful experiences with Poulin Solar Pro, we are very satisfied with our panels and our service. They answered all of our questions about solar plus some. I would definitely recommend them to anyone interested in going solar!

Review 24 (2017-11-27 - Rating: 5)
From the day Steve Poulin sat down with us (for about 2 hours) to propose a design for our smallish flat roof in Nob Hill and explain the installation, materials, and processes involved, to the day of our final connection, we were completely satisfied with the knowledge, technical ability, and efficiency of every thing at each step of the way. Everyone we dealt with — Steve, Ron, Brian, and another gentleman whose name I cannot remember — were all reliable, polite, and helpful (the word ‘friendly’ also comes to mind!). For two months we have been happily watching out PNM meter spin backwards as it inputs solar energy from our 6-panel rooftop system. All this came with far less expense than we were expecting. A win-win situation all around. Thank you. Absolutely would recommend.

Review 25 (2017-11-16 - Rating: 5)
Great experience!! Our sales person was extremely friendly and knowledgeable. He proactively communicated with us throughout the process and has followed up several times since our system went live. The installers were knowledgeable, friendly and courteous. They even answered our childrens plethora of questions.

Review 26 (2023-08-07 - Rating: 5)
Great experience! Professional and good communication. They came in $2000 less than the competition for the exact same setup. Highly recommend!

Review 27 (2023-11-20 - Rating: 5)
Excellent staff and crews, received quick response to questions and concerns. Have recommended Solar Pro to friends.

Review 28 (2021-01-08 - Rating: 5)
All the workers were great, on time, cleaned up after themselves and did a great job. They even replaced screws missing from my electrical panel that the builder had neglected to put it.

Review 29 (2021-02-09 - Rating: 5)
Everyone from sales to installation was fantastic. This is a responsive, caring team.Working with Mario was the best experience possible.

Review 30 (2019-09-04 - Rating: 5)
Poulin made getting solar easy. They helped set up financing and got me generating my own power.

Review 31 (2023-01-18 - Rating: 5)
Extremely professional, fast and quality work. I am extremely satisfied and highly recommend them to anyone wanting solar electricity

Review 32 (2023-08-23 - Rating: 5)
Solar Pro helped with obtaining the tax rebates and getting all the paperwork done to allow the installation. The installation went smoothly with no issues. After 18 mo the inverter died and Solar Pro replaced the part with no hassle. This company is a model for what a solar panel installer should be.

Review 33 (2023-11-16 - Rating: 5)
The Poulin team managed a somewhat complex solar install. The prep and permitting process was complicated. The team maintained strong communication throughout.

Review 34 (2021-04-01 - Rating: 5)
Very courteous professional staff and installers got what we needed and are very satisfied with job well done.

Review 35 (2017-11-08 - Rating: 5)
We have been very pleased with our solar panels. Poulin walked us through the installation and answered all of our questions thoroughly, even helping us with tax information to make sure we will be able to receive all of the tax breaks we can. Financing was easy, and we were able to keep our payments close to what we were paying towards our electric bill anyway. Since going solar, our electric bill has been less than $8 every month! We use a lot of electricity in our house with our TVs, hot tub, and refrigerated air and our solar panels have been able to handle the load. Its easy to check the output and usage online too.

Review 36 (2018-01-04 - Rating: 5)
Great company to work with during this process. They were very help throughout the process. Would recommenced.

Review 37 (2017-11-10 - Rating: 5)
I met Steve at a home show in the spring and was immediately impressed with his knowledge of the solar industry and didnt feel pressured in the least to set up a consultation with a sales rep. Glenn came to the house to discuss our specific needs, the installation process, and financing options. Id researched several solar installers in the ABQ area so I knew the basics going in but Glenn was able to expertly answer all my questions. I was impressed with his ability to coordinate all the moving parts of the installation and inspections/certifications with PNM and my HOA - very painless on my end. Ron and his installation crew were excellent - very professional and friendly and werent put off by me watching over their shoulders all day and asking questions. Overall, I couldnt be happier with the whole process and look forward to receiving my PNM bill each month. Project was completed on time and on budget. Highly recommended to anyone looking for a top-notch firm with an obvious commitment to customer service.