Woburn Plumbers at Pann Home Services & Remodeling

Located in Woburn, Massachusetts

Address: 247 Salem St, Woburn, MA 01801, United States

Phone: +1 781-537-6024

Rating: 4.5

Services

Online estimates
On-site services
Repair services
LGBTQ+ friendly
Transgender safe space

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2018-02-21 - Rating: 5)
I was able to get next-day service, was very glad of that. Matt and Austin were both great -- clear, helpful, pleasant and professional. Matt replaced a very very old toilet with a separate, raised tank with a new type, making repairs and adjustments to complete the job neatly and simply. Cost and service info was clear and quite helpful -- they were also able to add drain cleaning to todays job, which was very much needed, and all jobs were completed efficiently. Great clean up job, too.

Review 2 (2018-10-22 - Rating: 5)
Very impressed with Panns highly professional service. Also, helped me understand what was actually the problem with my furnace/air conditioner and gave me a plan for repair. I had another company work on the same problem but Pann had a much better solution. I will definitely call them again for future work. I am very happy to have found them before winter fully arrives. Peter K was an outstanding service person and highly professional. He is a great asset to the team.

Review 3 (2019-08-27 - Rating: 5)
Brendan went above & beyond the call of duty.He patiently explained to me the process of treating, removing a mildewed rug and eventually replacing the rug. He went over rug samples told me the different kinds.Brendan dealt with a mildewed rug and the cement floor beneath it. Plus, whitening up a stained piece of ceiling.He removed & then put back all my heavy furniture from that room (with a little help from the rug installer). He made sure that I was ok with the 3rd party rug installer. And, after his shift, made an extra/second trip to Home Depot for the metal threshold strip--that the rug installer never bothered to provide. Brendan drove back to my home & installed it. He didnt leave until he had vacuumed that room, feeling guilty & embarrassed that the rug installer didnt finish dusting.I have been a Pann customer for 15 yrs--using almost all of its departments for my place. Each tech or contractor is competent, understanding, and cleans up after himself. They keep up with new regulations and skills. They truly care about their customers. It has been worth the price.

Review 4 (2021-01-27 - Rating: 5)
We recently moved into a new home which has a gas fireplace. After researching our options, we reached out to Pann Home Services to have annual maintenance performed on the unit. They were very professional, friendly, and knowledgeable. The technician provided insight into future repairs that we should consider down the road, and was able to answer all questions I had. I would definitely recommend them to anyone looking to have a gas fireplace serviced.

Review 5 (2021-04-09 - Rating: 5)
This is the second time that Ive used Pann Home Services within the past two months. The first time, the team repaired a kitchen garbage disposal that apparently was backed up from having something lodged in it. After a subsequent leak, today I learned that the interior of the aged disposal was rusted, and needed to be entirely replaced. After having mentioned that I prefer not to use the disposal whenever possible, the lead plumber provided me with a lesser-priced option that would still meet my needs well. Furthermore, Pann did not charge a dispatch fee a second time, and offered a $100.00 product discount due to repeat business. I would add that todays team (Josh & Clara) included a female trainee, which also pleased me. Not only does Pann consistently provide exceptional service, it also recognizes that diversity matters!

Review 6 (2021-03-12 - Rating: 5)
The team of Kevin, Steve, and Eddy reconstructed the ceilings in my bath and kitchen as phase 2 of the work to repair a plumbing leak. They were extremely professional, the workmanship was excellent -- it blends in seamlessly, and they explained the steps of the process so I knew what to expect. Maybe the best part is that they set up in a way to isolate the work area from the rest of the house to prevent dust from going where it shouldnt, and they did a great job of cleaning up when done. That counts for a lot with me and so I highly recommend them.

Review 7 (2018-10-30 - Rating: 5)
Steve quickly saw the problem with my furnace and fixed it in no time. Steve was professional and courteous, explaining what the problem was in an understanding manner.From start to finish, Pann Home Services were professional, competent and I really feel confident about their services.I will be a returning customer.

Review 8 (2020-01-10 - Rating: 5)
I was helping a friend with his furnace in a new home in JP that stopped working. We called Pann and they were able to come within 24hours and had the unit fixed in just a few hours, including time to get parts. Tim was super friendly and responsive, took the time to show me the problem with the unit and showed me the fixes he made. Very happy with the service provided by Pann and Tim. Will certainly be using them in the future.

Review 9 (2018-04-21 - Rating: 5)
Rich and his partner did a great job in quick time, couldn’t ask for more. They arrived, gave me an estimate for my broken garbage disposal, picked up the replacement for me and did the repair all in one morning. Services like this are never “cheap” but I was able to save some good money by joining their membership, sure to be worth it. I highly recommend these guys if you’re looking for a no-hassle service experience.

Review 10 (2018-04-07 - Rating: 5)
This is a review for a call I placed on a Sunday morning for a plumbing issue. I was home recuperating from an accident and when I called Pann to state my plumbing problem, Mike the job dispatcher called back almost immediately. I apologized for calling on a Sunday but, as I’m a member of their Plan, he sai there was no worries. Matt D arrived during the given time and was very cordial and cleared my plumbing problem. He was efficient, thorough, checking after he cleared the clog to make sure everything was operating correctly and cleaning up. I have been a very satisfied customer of Pann for many years and wholeheartedly recommend them for any plumbing needs.

Review 11 (2018-02-23 - Rating: 5)
My wife and I are opening a new restaurant in Cambridge. Matt D. came out to do a walkthrough with me and give us an estimate about what we needed done. He was incredibly helpful and honest. He and Austin worked quickly and efficiently and were amazing overall. We are going to request Matt D to be our service tech for every call that we make to Pann Home Services.

Review 12 (2019-10-16 - Rating: 5)
Steve L. did great carpentry work in our home. He arrived promptly as scheduled. He removed an area of wainscoting for a plumbing issue, replaced it expertly, and ensured it matched perfectly. He was very concerned with our satisfaction and a job well done. Great work!

Review 13 (2021-03-10 - Rating: 5)
I manage just under 200 units in the Boston and North Shore area and Ive used Pann Home Services on multiple properties for multiple different reasons. Each and every time, the customer reps in the office, the techs, and even the owner, have all gone above and beyond each and every time I have needed their assistance. I am so happy I found this company to work with - and highly recommend to give them a try if you need their help!

Review 14 (2018-01-29 - Rating: 5)
Matt D and Austin were both fantastic! They were extremely friendly and helpful in addressing my issues with my hot water heater and boiler. They quickly and efficiently figured out what the issue was and went above and beyond to make sure that the problem was resolved. I would highly recommend Pann Home Services and Matt D and Austin!

Review 15 (2018-11-17 - Rating: 5)
Collin was so polite, timely and knowledgeable? He took the time to go over all my questions. Having PAnn as our home service provider has been working out great !!! Especially with a rental unit. We have had them come out for many different services and all are great in all fields.

Review 16 (2019-01-20 - Rating: 5)
Twice now over the years our boiler (an old but high quality workhorse) has died in the middle of the boston winter. Both times we had a first opinion where we were charged to be told it was too old to fix or diagnose. Both times the service person from Pann has fixed the problem for a fraction of replacing. They were responsive and professional. Would highly recommend!

Review 17 (2019-10-05 - Rating: 5)
Last week Dave F. came to my home to install a large wooden African sculpture on a skinny wall in my living room. He did an outstanding job. It almost looks like its levitating! its so good. I could not be more pleased. Then, Dave installed two shelves in my second bathroom and hung a new, heavy mirror in the bathroom as well. When he was done, he showed me what he had done to see if I was satisfied. I most definitely was! I highly recommend Dave to install anything in your home. Not only will he do an impeccable job, but hell do it without leaving any pencil marks on your wall. ( I dont know how he got rid of my sloppy, dark pencil marks!)

Review 18 (2018-07-23 - Rating: 5)
Kollin was exceptional - kind, enthusiastic, and very knowledgeable. He explained every step he took in inspecting our AC unit, was very detail-oriented, and I learned a great deal from the experience. He was also very upfront with the costs of any additional services - making sure that I understood all the options and their associated costs before we made a selection. I would absolutely recommend him and look forward to continue working with him in the future.

Review 19 (2019-09-20 - Rating: 5)
Peter came to check our heating system - in a very old house. He took the time to get to know the system, explain to me how it works and how to take best care of it, and fixed a pitch problem with one of the radiators with an easy quick fix on the spot. He was friendly and knowledgeable. Thanks, Peter!

Review 20 (2021-02-04 - Rating: 5)
Kevin and Steve built a cage around the chimney vent to our fire place to protect it. It was difficult to reach but they got to it easily. They measured, built and painted it to match the our existing exterior. They were hardworking, courteous and very quick. This was their second project in the last 5 months. Great guys1

Review 21 (2020-02-05 - Rating: 5)
Jon D, Dave, and Brandon gave excellent serivce on kitchen renovation project. Jon, as manager, was forthright, responsive, kept us informed, and brought the job in on time and on budget. Everything was done right. Our home was kept clean. Honest about money and gave discounts or credits where appropriate. I would recommend unquivocally and have come back to Pann for other work. Doug Myers

Review 22 (2019-07-11 - Rating: 5)
Awesome customer service from when I first called to when they came to our home. He came right at 730am despite the possible 1 hour window because we had asked if this was possible so that we could get to work. I was impressed with his promptness and the flexibility they had to make this happen for us!! During the visit he was very professional and courteous and we could tell he knew his stuff! I would definitely recommend.

Review 23 (2024-09-06 - Rating: 5)
Good job this morning. Arrived on time. Efficient and friendly service. Thanks

Review 24 (2019-03-29 - Rating: 5)
We have been customers of Pann Home Services for 10 years. I think that the success of this Company in attracting new and keeping the existing customers is mostly in the hands of its employees. Recently, I needed help with plumbing . The plumber Timothy Boovar arrived on time and identified the the problem very quikly. Timothy is very technically adept and knowledgeable. He also provides highly professional advice on the plumbing services. I trust Mr. Boovars expertise entirely and therefore I am happy to have been your customer for many years. Workers like Mr. Boovar make myself and others your loyal customers. I will happily refer Pann Home Services & Remodeling to my friends. Thank you again for hiring such a highly professional employee.

Review 25 (2018-04-23 - Rating: 5)
Ryan was punctual and efficient. He came with a protective floor covering and shoe protectors.He explained everything that he was doing in clear understandable language. He was very polite, friendly and respectful. We had Ryan service us in 2016 and will request his service again.

Review 26 (2020-08-28 - Rating: 5)
From the moment I call to express my need, the CS agent is so kind and helpful -- all delivery times and expectations of service are met with great service, support and I love that all the field agents that have been to our home also advise us with expert recommendation on how best to continue caring for our home. Im glad I switched to Pann for our home needs

Review 27 (2018-02-13 - Rating: 5)
I received an absolutely professional service when I had to replace my water heater. The service pros that visited my home, Matt and Austin were so knowledgeable and friendly, I was more than satisfied with the whole experience.

Review 28 (2018-06-06 - Rating: 5)
Peter is consistently customer oriented. He will explain issues and problems of the systems he is working on, as well as to provide a picture of possible future concerns. IN addition, he will give suggestions for maintaining the system for greater efficiency.Thanks

Review 29 (2018-06-13 - Rating: 5)
Matt D. and Cael are professional and knowledgeable. They solved the plumbing problem quickly and efficiently. Their service was great and they were courteous, friendly and prompt. I strongly recommend them!

Review 30 (2021-02-12 - Rating: 5)
Humberta was an excellent customer service representative! Weve been using Pann for several years and were always very satisfied with their work.

Review 31 (2019-01-09 - Rating: 5)
Kollin K. was fantastic - very patient and helpful. Spent lots of time explaining to me what he was doing and and the different options for fixing the A/C. Will definitely use Pann again!

Review 32 (2019-11-22 - Rating: 4)
Ryan O. was a great serviceman. He was very knowledgeable and professional. He was on time as well. I rated him a four star Thanks

Review 33 (2018-06-26 - Rating: 5)
Kollin is professional, polite, knowledgeable and quick. I highly recommend if you ever need any home services. He is simply the best!!! Thank you!!

Review 34 (2019-05-20 - Rating: 5)
Steve L. Was incredibly helpful, knowledgable, timely and did quality craftsmanship! Was a pleasure to work with. Would gladly have him back for jobs large or small.

Review 35 (2020-01-15 - Rating: 5)
Came out on time - did the job in a timely, efficient manner and were professional. Would recommend them for your job.

Review 36 (2020-07-30 - Rating: 5)
True family orentiated business. They are super responsive...from the staff to the servicemen who showed up, my experience with them has been great.

Review 37 (2019-12-12 - Rating: 5)
Found no hot water and a broken pipe in my basement @ 7am; Pann came out that afternoon and had things addressed and restored within an hour.

Review 38 (2019-04-17 - Rating: 5)
Very friendly customer service/dispatcher, repair representative was on time and gave a reasonable job estimate.

Review 39 (2019-03-21 - Rating: 5)
Always helpful. They do realistic estimates and let me know if and why changes come up. They always clean up after themselves.

Review 40 (2018-07-09 - Rating: 5)
Very thorough in the estimate process. Very cooperative with customer schedules in terms of scheduling work orders.

Review 41 (2020-02-24 - Rating: 5)
Good experience from the quote to when the work was completed. Steve explained the process each step of the way.

Review 42 (2019-12-30 - Rating: 5)
I have been a client of Pann Home Services for several years. Recently, they installed a new heating system in my 200-year old home on Beacon Hill and did a superb job. I remain extremely impressed with the professionalism, skill and courtesy shown by every individual in this company, from the technicians working in my home to the administrative staff on the phone. Every concern is addressed and every question is answered in a timely and responsive manner. Pann is an excellent company and I recommend them highly. I shall never go anywhere else for my plumbing needs and neither should you.S.R., Boston

Review 43 (2022-06-17 - Rating: 4)
Pann is (too) pricey, but they show up when they say they will and do high quality work. The employees are quality people that you feel comfortable having in your home. They were very respectful of COVID preferences.

Review 44 (2019-01-11 - Rating: 5)
I had Ryan O come to my house to fix my gas fireplace. Ryan was very knowledgeable, professional and pleasant. I have asked Ryan to come back to do some other things for me.Would I recommend Ryan to others, most definitely.Elaine LombardiBrighton

Review 45 (2018-06-28 - Rating: 5)
Rich T and Dan replaced my water heater a few weeks ago, successfully navigating the complexity of a very tight utility closet. They were efficient, friendly and did an amazing job cleaning up after they were done! I would highly recommend Pann not just for Rich and Dan but also for the whole team including scheduling and dispatch.

Review 46 (2021-07-06 - Rating: 5)
Kevin Wright and Dave Febonio performed critical downspout repair work for us in exceptional fashion. They were on time and completed the work in timely manner. Polite and competent. Thank you, Ron Geddes

Review 47 (2018-04-23 - Rating: 5)
Matthew D. and Jack P. came over to fix our clogged tub drain. It turned out to be quite the beast and they were very nice and diligent in tackling it. It turned out to require a much more expensive solution than the standard snake work, but they did as best they could and were able to improve how quickly it was draining.

Review 48 (2018-06-01 - Rating: 5)
PANN has taken care of so many issues in our house I cant keep track anymore. Their plumbing services are top notch, their service pros communicate the problem theyre solving and price to fix, and the completed jobs are always done right. We are members and continue to call on them to fix each thing in this house until the whole house (which was a pile of small and large disasters) is fixed. Almost done, guys... almost...

Review 49 (2020-01-10 - Rating: 5)
Tony S is a master detective, systematic, thorough, patient and respectful. We look forward to having him again.

Review 50 (2018-09-18 - Rating: 5)
I have used Pann Home Services to service my furnace for many years and have been extremely happy with them. For the last 2 years my service agent was Kollin, and I cant say enough good about him. He is always prompt, professional, and friendly. He explains things clearly and shows you what he is talking about. He answers all my questions. I highly recommend Kollin and Pann Home Services.