Polestar Plumbing, Heating & Air Conditioning

Located in Shawnee, Kansas

Address: 7252 W Frontage Rd, Merriam, KS 66203, United States

Phone: +1 913-374-8789

Rating: 4.8

Services

Online estimates
On-site services
Wheelchair-accessible entrance
Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-23 - Rating: 5)
I found Polestar via Costco, and I am happy with my experience. I bought a new Lennox system through them, which has been flawless. They are proactive at scheduling maintenance and always summarize what they find. I really enjoyed having Ben out to do my latest maintenance and even requested him every time for the future. They make scheduling easy with texts or calls. They always call ahead and are punctual. When my older thermostat gave out, they investigated everything even though it wasnt their equipment. Highly recommended and trusted to be honest.

Review 2 (2024-11-15 - Rating: 5)
The professionalism of Dan and Jason are top notch. Jason, the GM, communicated very well with me from the moment we first connected to ensure my experience was great. Dan Wheeler was amazing too! He was an absolute pleasure to work with and made me feel confident in the work being done. He took very good care of me and made the experience wonderful! I am not able to say enough positive things about the way Dan and Jason treated me as a customer! Highly recommended! Thank you for restoring my bathrooms for my team and customers!!

Review 3 (2024-11-30 - Rating: 5)
We were very happy with the service by the technician. He arrived on time and immediately put shoe protectors on to ensure he didnt dirty the floors without being asked. He was very polite in his explanations and send us a follow up quote on some items that may be helpful. Like I mentioned he did small things that let me know that he took pride in his customer service like waiting for me to get off the phone. As I mentioned, we were very happy.

Review 4 (2024-08-22 - Rating: 5)
I was shopping at Costco and talked with a representative from Polestar HVAC located in Merriam kansas. Costco had additional rebates and incentives . I called polestar to discuss a New HVAC system my old system was the old Freon R22. The Sale was conducted by Kayla Stevenson I am very pleased by her knowledge and price. Steve Gillmore came also and helped with the design. On July 29th 2024 Rudy D., Ramon M.,and Sam W installed top of the line Lennox Furnace, AC evaporator coil and an outdoor AC condenser .This was done on a hot 100 degree summer day but the guys did an outstanding job staying until every thing was installed and working.Bandon M & Striker came out to my home on a service call August 22nd for a free check up.Both Technicians did an excellent job on my HVAC checking all systems.This is Great company Iam happy Ive chosen Polestar.

Review 5 (2024-12-08 - Rating: 5)
Dan Wheeler, with Polestar was great! He was on time, listened to my concerns and gave me all our options with pricing for each one. He was very knowledgeable and his level of expertise instilled trust and confidence. I would highly recommend Dan and Polestar for your plumbing needs.

Review 6 (2025-01-02 - Rating: 5)
Anthony was very helpful and extremely nice when coming. He was here to update our shower covering. He got it done quickly and efficiently. He gave me some tips to watch out for some grout that was deteriorating in the shower and some ideas on how to fix it. I highly recommend Polestar and Anthony! Thanks!

Review 7 (2024-12-04 - Rating: 5)
Josh is a cool dude and definitely the guy you want to check out your furnace. Mine was a 12-yr old Lennox that come to find out was poorly maintained by its previous owner. He came out as part of a routine maintenance check and was extremely comprehensive in his checks and documentation. He practically begged me to come see what he found and I am glad I did. It was literally on its last leg. Especially with the spread of “bacterial growth” that was found. Decided to just go ahead with new unit and upgrade. Their project manager, Kayla was awesome too. She explained all the options and made it easy to understand the whole process including the warranty and rebate info. Pretty good financing options as well. I felt very comfortable the whole time.Also, Josh enjoys duck tacos and his last name is not pronounced like you think it is.

Review 8 (2024-09-20 - Rating: 5)
Polestar has been to my home for different reasons over the last 6 months and I am glad I made the switch to this company. The field technicians have all been wonderful to work with. Their knowledge and skill is top notch. The communication system is superior to other companies. I highly recommend them.

Review 9 (2024-10-21 - Rating: 5)
Polestar installed a new HVAC system for us. They did an excellent job. The sales person was very professional and quoted a solution that exceeded our expectations. The install team also did an excellent job. They were on time, very profession, and finished on time. They made sure everything was cleaned up and the old system was hauled away. I highly recommend the Polestar team

Review 10 (2024-12-14 - Rating: 5)
Dan was professional, very capable, and a good communicator. I recommend him highly and plan to request him personally for all my plumbing needs! 10/04/24. Dan was here again and did some difficult repairs very capably. Charges were reasonable. He made an extra effort to finish the jobs on time. Thanks Dan Masterplumber!! New review: for Cameron for plumbing service call. Arrived early and performed several diagnostic procedures. He found the problem and corrected it promptly. He was courteous and efficient. I would welcome his help anytime. Thank you. David B

Review 11 (2024-10-24 - Rating: 5)
We had to have our furnace replaced unexpectedly and everything about this company made it so easy. From Kayla handling the in home quote, to Rudy and the install guys, it was as easy as possible. Highly recommend them, looks like I’ve found my new go-to HVAC company!

Review 12 (2024-09-16 - Rating: 5)
Everyone cringes when their AC makes a weird noise!! I placed a call to a very nice lady who got me scheduled quickly, a perk of being part of their annual plan, and James was at our door in no time. He was very respectful and quick to diagnose our issue, resolve it and you couldn’t tell he’d been here, no mess for us to clean up at all.So far we have had nothing but good experiences with Polestar and highly recommend them!

Review 13 (2024-11-29 - Rating: 5)
Ive met Dan on two occasions. Hes super nice and is willing to explain what hes doing and why, if youre curious. As friendly as he is, hes even more knowledgeable about all things plumbing so hes capable of seeing the bigger picture before diving in for the singular fix. Five stars just isnt enough. 🙂

Review 14 (2024-12-09 - Rating: 5)
Dan was very knowledgeable, friendly and informative. Polestar was very helpful getting Dan out here on short notice. We ended up going with a lower quote but will call Polestar again in the future.

Review 15 (2024-09-17 - Rating: 5)
From start to finish, Polestar was a great company to work with for replacing our furnaces and air conditioners. Kayla was very knowledgeable about all the options and details of each system we were considering and so friendly and not high pressure at all. The guys doing the install the next business day after we decided to go with them were also very professional, respectful of the areas they had to go through to access the HVAC systems, and really seemed to enjoy what they were doing and got along well with each other. We heard lots of talking and story telling from the basement during the install. They finished in a day and we couldn’t be more pleased with the project. And through the Costco program, their price was much lower than the other three bids we got from other companies. We would highly recommend Polestar to anyone in the KC area looking to replace their HVAC system.

Review 16 (2024-10-29 - Rating: 5)
Have used Polestar for years with great success. Recently worked with Dan to install a water softener. He is very knowledgeable, professional, and produced high quality work. Would highly recommend Dan and the Polestar crew!

Review 17 (2024-10-22 - Rating: 5)
Our service tech was very courteous and informative. He was actually early for the appointment so that was great, he called ahead of time to confirm that it was OK. Service check went smoothly and quickly. Everything was wonderful.

Review 18 (2024-11-15 - Rating: 5)
Josh is an amazing technician, very personable, and very well educated. I appreciated his honestly with what we needed and was very communicative. I look forward to working with Polestar and Josh in the future!

Review 19 (2024-09-14 - Rating: 5)
Brandon serviced our furnace as part of our maintenance plan with Polestar. He did a great job…thorough and meticulous. In addition, he explained what and why he was testing all along the process, leaving my husband and I feeling secure that our furnace would function well for the foreseeable future. I would highly recommend Brandon (and I hope we get him next time!)

Review 20 (2024-08-22 - Rating: 5)
Polestar HVAC company installed complete system. Project Manager Kayla Stevenson oversaw the process from beginning to end. Kayla is a superb Cordinator highly skilled in all aspects of HVAC.1) Evaluation of my homes needs for heat and cooling.2) Installed added ducts for increased CFM for system operation.3) Installed top of the line Lennox Signature collection for unmatched performance and efficiency.4) Always available for technical advice and support.5) received the best possible price.Highly recommend Kayla for HVAC services.Looking forward to Polestar for future purchases and maintenance!

Review 21 (2024-09-10 - Rating: 5)
I called Monday at 9 am. Dan & David arrived at 11. The friendly attitude they had was wonderful. Because my attitude was not great.They stopped to cover their shoes, even though I said it was not necessary.I has dropped a penny in the garbage disposal and it was stuck in the blade.They laughed and made me feel ok that I wasnt stupid.Dan tried and tried to get the penny out, but could not.We decided it was best to replace the disposal. They had one in the truck.It was in so fast. Then Dan explained to me how to run it. (We did not have one in our previous house.)While Dan was explaining, David was cleaning up under sink, the floor and counter.They were so easy to talk too, and very polite.We will be calling them again.Cyndi Boss

Review 22 (2024-09-20 - Rating: 5)
James was polite and explained everything he needed to do. He was timely and called to let me know he and his partner were on their way. The young man with me him was equally polite and informative. Good job done by all. He has been to my house twice and I was very pleased both times.

Review 23 (2024-12-27 - Rating: 5)
Matt was on time, very thorough and courteous. He also provided very helpful images and video of the condition of my furnace.

Review 24 (2024-11-19 - Rating: 5)
Dan from Polestar completed the plumbing work in our kitchen today. To say he was fabulous would be an understatement. He was highly competent, very efficient and quite thorough. He checked to ensure everything was working properly and patiently answered every question we had for him. He even fixed a plumbing issue with our dishwasher line of which we were unaware. Besides his obvious skills, he was just a nice guy with whom to work. Polestar continues to hit them out of the proverbial park!

Review 25 (2024-11-18 - Rating: 5)
James was very thorough with the heating inspection. Polestar has been a reliable company for me and i continue to use them for my heating and cooling needs.

Review 26 (2025-01-03 - Rating: 5)
Josh examined our hvac and, calling on his obvious expertise and experience, clearly explained our situation and options. He was a pleasure to have in our home.

Review 27 (2024-11-06 - Rating: 5)
James from Polestar provided a text book service call at our home. He was on time, he notified us of when he was going to arrive, and was cheerful when he arrived. Most of all, he took his shoes off when he arrived. Most technicians don’t do that. Thanks James.

Review 28 (2024-11-21 - Rating: 5)
Josh did an exceptional job examining our furnace. Although, we didn’t get the news we wanted for our system, I believe Josh was honest and showed me in detail the issues with our system. Greatly appreciated!

Review 29 (2024-07-26 - Rating: 5)
Nourddine was very helpful in identifying some issues with our unit. He performed the tasks efficiently and talked to me about what he was doing. I appreciated his knowledge and workmanship. Overall I had a good experience and look forward to continuing to use polestar in the future.

Review 30 (2024-12-19 - Rating: 5)
Very nice installation of new system Costco flex pay.Follow up HVAC inspection was great answered my questions 👍🏻

Review 31 (2024-11-20 - Rating: 5)
Matt R. did an excellent job in getting our furnace cleaned up and firing. Explained the issue and provided insight to us. Professional, courteous and upfront through the whole endeavor.

Review 32 (2024-12-19 - Rating: 5)
Called Polestar for a furnace maintenance. Gave the sale price without even mentioning it. Got a fast appt. Tech was on time. Did a great job.

Review 33 (2024-11-23 - Rating: 5)
The whole process of working with Polestar was great, and the install team was terrific. They were friendly and professional, and also very kind to my little grandson and our puppy!

Review 34 (2024-12-18 - Rating: 5)
I am happy to share my experience with Matt Rhoades. He was a great representative of your company. He called before he arrived and even arrived early(big plus).He was polite and had me at ease the second he walked in the door. Thats a huge deal for a older woman at home alone. He was comfortable around my cats and even my very noisy, behaving badly doxy. I would recommend him highly and welcome him back to my home.He also provided information for possible future services.Thanks again Matt!

Review 35 (2024-12-07 - Rating: 5)
The techs at Polestar are always great to work with and I can depend on them to be honest. They take the time to explain everything. Thank you

Review 36 (2024-06-23 - Rating: 5)
I called four companies on a Saturday and Polestar was the only one to let me talk to a person and have someone come out within 24 hours when my AC unexpectedly went out. The technician Ian was great! He was friendly and thorough, quickly finding and resolving the issue. He also gave lots of advice for regular maintenance. Highly recommend!

Review 37 (2020-08-28 - Rating: 5)
Polestar was very responsive for my request for quote through Costco Services. Kayla was onsite assessing my needs within 24 hours of the request and I had a quote for multiple full HVAC systems in hand while she was onsite. I requested a few adjustments and she was able to accommodate immediately. The system was scheduled for install within 3 days of my acceptance of the quote. Sam, the install tech, was very communicative and worked diligently to complete the job in a timely fashion and cleaned up after they were done. All the old equipment was removed and hauled away. I wanted to make some changes to my payment and Haylee in the office was very accommodating.

Review 38 (2024-12-01 - Rating: 5)
Polestar came out to do a yearly maintenance on my furnace and plumbing. Both technicians did a great job and were very thorough. I just bought a new furnace earlier this year through polestar and still have no regrets with going through them. Excellent customer service and the techs who come out have been even more than excellent. I will be recommending them going forward to my friends and family

Review 39 (2024-11-02 - Rating: 5)
Your technician, Matt, arrived as scheduled to do the seasonal inspection of the Buckner house and then on to our independence house. Both jobs were completed professionally with a pleasant attitude. Matt was able to answer all questions and offered important advice as he did his job. Positive experience at both locations. Thank you Matt.

Review 40 (2024-09-12 - Rating: 5)
Big thanks to Dan W. and the team at Polestar for taking care of us! A year ago we replaced our HVAC with them and this year I knew I was going to need a new hot water heater. They came out quickly and did a great job, even coming back to help clear up some questions I had. Big thanks, all!

Review 41 (2024-12-31 - Rating: 5)
Polestar is great quick and friendly. the morning started off with Matt the (Hvac) letting me know what was going on. And recommendations. Thank you again. 30mins Tonya came out gave me an estimate and a laugh. Thank you very much! 1hr later… Alex and Brandon pulled up into the driveway and started the Job and I can gladly say I Have heat! Thank you Very much and happy new year to you Polestar team.

Review 42 (2022-03-30 - Rating: 5)
I am 100% + happy about the work I had done yesterday. I began hearing beeping noises coming from my basement. I correctly guessed that it was coming from my sump pump. First thing in the morning I was listening to the weather forecast and heard heavy rain is on the way. Ruh Ro. I went onto Angies list and within 1-2 minutes I received a call from Polestar Plumbing, Heating & Air Conditioning. They said they could be at my home in a few minutes, which they were. I had previously told my sump pump was going to need to be replaced. Today became that day.When Ross completed assessingwhat he would need, he said he would be sending a work crew shortly. I was given an acceptable quote, but on the way out he amazed me.Last Saturday I was in my garage and needed to see what was in the top drawer of an industrial sized toolbox that once belonged to my late husband (Michael Paxton - RIP)When I began to pull through drawer out, it suddenly came crashing forward opening the lower drawers in the process as I foolishly tried in vain to stop it. It ended up pinning me against the front of my car. Taking 5 minutes just to take microsteps to free myself. I ended up at 2 different emergency rooms, having numerous xrays taken along with a CAT scan. Fortunately after I freed myself I took photos to show anyone who may need to see them. (I was thinking car insurance as I was sure there was going to be damage. I had to open my garage door to be able to back my car out so that the toolbox could complete the fall) When Ross saw this in my garage I told him I had removed all the tools except the last drawer as is was much to heavy for me. So what does he do? He uprightedbthe tool box by himself. Zero negative comments. Ross you were awesome. I cant say Thank You enough. Customer of Polestar going forward without hesitation. I highly recommend all 3 service men who completed the job. I was not overcharged. I had been five a higher quote a year ago. Photos to follow

Review 43 (2024-12-10 - Rating: 5)
Had a great experience with Polestar Heating & Cooling on the installation of my new Lennox system. Price was fair and the installation team was professional and respectful.

Review 44 (2024-12-04 - Rating: 5)
Got a new AC and furnace unit from Josh and Polestar in my super old house, and the air/heat flow is much improved!! The crew did a great job and Im thrilled with my brand new units!

Review 45 (2024-10-20 - Rating: 5)
Polestar was great. We’re thrilled with the new system. Everything was well done from our meeting with Kayla to install with Robert and his crew.

Review 46 (2024-09-21 - Rating: 5)
Nourddine E, Highly professional and excellent at clarifying both the issue and my available choices. He was courteous and pleasant, which made the experience comfortable and satisfying. By far the best service I’ve had, and I hope we continue to receive assistance from him in the future

Review 47 (2024-08-21 - Rating: 5)
James, the tech with Polestar did a great job. He was on time, polite, knowledgeable and conveyed all the information in an understandable fashion. Good experience overall.

Review 48 (2024-12-06 - Rating: 5)
Matt did a good job explaining everything. I couldnt go down the stairs to the furnace. I wanted him to replace the humidifier filter, but he said it would cost $55, which I thought was excessive.

Review 49 (2024-12-12 - Rating: 5)
Josh was knowledgeable, thorough and courteous. He has our vote as the best technician we’ve had for our H/V/AC services!

Review 50 (2024-11-16 - Rating: 5)
Had Josh out today to inspect our units. He did a very thorough job and gave us peace of mind. Excellent value of service.

Review 51 (2024-07-09 - Rating: 5)
My old ac unit froze up just when KC was having extreme heat. I called Polestar and a tech was sent out the same day. Kayla was super helpful with getting everything in order so a new unit could be installed the very next day. She even worked after hours and checked to make sure I was happy. The installation team worked in the high heat outside to make sure new ac unit and condensation pipe was all working correctly and I was satisfied with their work before leaving. I’ve been very pleased and will recommend them to anyone needing a new furnace or ac unit. Thanks, Polestar.

Review 52 (2024-12-28 - Rating: 5)
Ive used their services several times and Im pleased with their work. They are professional and efficient. I highly recommend their services.12/28/24 The technicians are always friendly and professional. The work I needed was a simple fix, and it was completed correctly and efficiently. Once again, Polestar didnt disappoint. Shout out to my plumber today, awesome!

Review 53 (2024-11-04 - Rating: 5)
I got lucky. Polestar was able to send the same technician Plumlee. He is very pleasant and he likes my little dogs. Thanks again.

Review 54 (2024-06-20 - Rating: 5)
The team that did the bid was very professional and thorough. They told me exactly what they would do and clearly explained the pricing plan. The installation crew showed up on time and did the job very well! They put down plastic matting so that there was no mess in our house. They showed us the features of our new heating and cooling system after the install.I highly recommend this company.

Review 55 (2024-08-02 - Rating: 5)
James P had my A/C back up and running in under 1.5 hours from my first call. We have used Polestar a few times before and they have always been extremely knowledgeable and get things fixed quickly!

Review 56 (2024-08-19 - Rating: 5)
Another great visit from the Polestar staff. Brandon M came to check not only my a/c but both of my daughters as well. He was knowledgeable and a very nice young man. Thanks for everything

Review 57 (2024-10-05 - Rating: 5)
The analysis of what was best for my home,next day installation was preformed withmilitary precision! Respectful of my propertyand when done, I was given a professionalwalkthrough. It doesn’t get any better than that!

Review 58 (2024-12-20 - Rating: 5)
Fabulous. Thorough and informative. Couldn’t ask for more😀 installation by Jason and Manny was great. Highly recommend!

Review 59 (2024-09-12 - Rating: 5)
Justyn H. was great to work with! So kind and helpful! He checked our furnace to make sure it was in tip-top shape from when polestar put it in last winter.

Review 60 (2024-12-18 - Rating: 5)
Josh was extremely nice. He let is know when he was comng and checked our furnace in a very timely manner. Nice job!

Review 61 (2024-12-08 - Rating: 5)
My technicians name dan. Dan entered my home. He put on his booties before entering which is totally appreciated. Dan is extremely knowledgeable about his craft. He gave me lots of great info and came up with a plan to fix my problem and did his best to get me on the books as soon as possible, which I greatly appreciate. I would totally recommend Dan to anyone anytime. I appreciate it.👌🏽 I will give him five stars, or 10 if Allowed😁

Review 62 (2024-07-06 - Rating: 5)
He was very quick to access our problem! Fixed it quickly! We were up and running in less than 45 min! My husband chronically sick so it was a blessing James was able to get the air back on so quickly! We are very grateful for his efficiency!

Review 63 (2024-12-20 - Rating: 5)
Scott was very friendly and was able to answer all of my questions. I am glad I got someone so enthusiastic and knowledgeable to help me.

Review 64 (2024-04-24 - Rating: 5)
Everyone at Polestar was so great, patient, and helpful. They fixed everything in one day and explained what they were doing. They had to move my grandmas china out of the way to get to the water shut off valve, and when the second guy showed up to finish up the specialized work and was putting the totes back - he already knew about her china! So their team communication is apparently amazing as well. Very appreciative!

Review 65 (2024-06-22 - Rating: 5)
The installers were quick and professional They put down plastic to protect the wood floor. Cleaned up afterwards and did a great job running the discharge water line. Even checked the vents for proper air flow. Job well done. One of the reasons I want with Polestar was the follow up from Kayla and the ability to schedule a quick install

Review 66 (2024-05-29 - Rating: 5)
Kayla was terrific at explaining our options and working within our budget. I feel like we got the best bang for our buck. Rudy and Ramon were our installers and were the epitome of professionalism. Kind, courteous, patient and efficient. They were able to finish the job early and took plenty of time to answer all of our questions. Would highly recommend Polestar based on this experience.

Review 67 (2024-08-03 - Rating: 5)
I was sick yesterday, so I did not follow your man around. The air conditioning works fine, better than it ever has. If the monthly bill is as it should be, everything is fine. If not I Will call.

Review 68 (2024-09-13 - Rating: 5)
Nourddine has been our heating and cooling technician for the last year and he has always been friendly and courteous. His knowledge of our system is very impressive and he always takes the time to answer our questions.

Review 69 (2024-11-01 - Rating: 5)
They were on time, worked diligently, were polite in letting me watch over their shoulder on a couple things I was curious about, and fully answered all my questions. Overall great job!

Review 70 (2024-07-06 - Rating: 5)
Absolutely thrilled with the service! The technician arrived within 40 minutes of my call and promptly fixed my AC. Professional, efficient, and highly knowledgeable. I couldnt have asked for a better experience. Highly recommend!

Review 71 (2024-11-18 - Rating: 5)
Josh Dutch was an outstanding agent, very professional and so thoughtful explaining to us how the new units work in our house.

Review 72 (2024-12-10 - Rating: 5)
Josh did a great job. What a nice guy! I will recommend Polestar and Josh to friends!

Review 73 (2024-10-11 - Rating: 4)
Travis and his team did a great job installing the new heating and cooling system in our home. I called the polestar office to affix a few simple issues. Travis the technician came and fixed all those issues. Wonderful.

Review 74 (2024-06-20 - Rating: 5)
I have used Polestar several times over the last few years for multiple different issues (new HVAC, new water heater, collapsed floor drain) and have never had a bad experience. They are always professional and do a great job communicating with me. I have never felt pressured to purchase extra services/features I don’t necessarily need (this is saying alot as a single mom)! I would highly recommend Polestar to anyone looking for a great reliable multi service plumbing company.

Review 75 (2024-10-24 - Rating: 5)
Brandon did a great job checking our furnace. He was prompt and courteous and gave us some good suggestions regarding the maintenance of the filtration system.

Review 76 (2024-10-08 - Rating: 5)
James fromPolstar is the absolute best!! He is so professional and kind!! He found everything working good and had many helpful hints for me!! Love Polstar and James!’

Review 77 (2024-09-18 - Rating: 5)
We had a great experience working with Nourddine for our furnace tune up. He walked me through all of the checks and made certain we anre all set for the cold winter months.

Review 78 (2024-10-31 - Rating: 5)
Very good. Let me know when he would be here, looked over the system and said everything was good He very courteous.

Review 79 (2024-11-21 - Rating: 5)
The Polestar technician, Josh, came over for the winter HVAC inspection. My wife and I were thoroughly impressed by his professionalism and technical expertise.

Review 80 (2021-09-08 - Rating: 5)
I found Polestar on Angis list. They contacted me quickly and a supervisor was at our house within 15 minutes with a free estimate. AND within 2 hours, Polestar was able to replace our hot water heater. When they arrived, two of the workers found that our floor drain was clogged. Within 10 minutes, 3 additional workers came with the equipment needed to unclog our drain. And in 30 minutes, the new hot water heater was installed! This is a family-owned 3rd generation professional company that gave us top quality service, reasonably priced hot water heater, and helped make sure we didnt have any other issues. I originally contacted Anthony plumbing. They were way overpriced and were going to charge us $278 for lighting our pilot light. I highly recommend Polestar Plumbing. We will be using them for all our plumbing, heating and air condition needs!

Review 81 (2024-03-14 - Rating: 5)
Last summer the heat pump went out at the peak of the heat. I spoke to several HVAC companies and got bids. Polestar handled the process with the most responsiveness and professionalism. This year they came out to do a routine inspection of the heat pump and the plumbing. Both technicians were thorough and professional. Joe G. Was particularly attentive to my plumbing situation as we have a very custom home and he was careful to recommend the best way to fix some issues without doing damage to the aesthetics of our home. He gave me his card and I called him after another issue arose from the recent hail storm. His handling of my questions and needs gave me the assurance that I’m in good hands and being dealt with fairly. Thanks to Joe I have more confidence in getting things taken care of when I have an issue I can’t fix myself.

Review 82 (2024-12-13 - Rating: 4)
Matt was very personable and nice. He explained exactly what he was doing and provided good information about the heating system.

Review 83 (2024-09-27 - Rating: 5)
The installed equipments look good! The installers were very professional and friendly. Job well done. Freddie & I are very pleased.

Review 84 (2024-09-18 - Rating: 5)
Brandon was GREAT! He explained everything he had don, reviewed and reset my thermostat. Wonderful young man and very knowledgeable.Inez Blaylock

Review 85 (2025-01-03 - Rating: 5)
The staff at Polestar was amazing to work with. I have never had an easier installation. They arrived on time. Bryant explained how the process would go and how long it would take. They helped me move a few things out of the way which was not their job and they didn’t have to do but were so helpful. They wore booties and kept the area clean. Took all the garbage when they left. They were so thorough and courteous. You can’t go wrong with this company and the exceptional group of people they have working there. Thanks Polestar!

Review 86 (2024-12-23 - Rating: 5)
Prompt arrival. Kept me informed of what he was doing and that everything checked out great. Very friendly and thorough.

Review 87 (2024-11-22 - Rating: 5)
Josh was great. He was down to the point and even asked him back for the spring. Pleasant experience.

Review 88 (2024-05-29 - Rating: 5)
Brandon was FANTASTIC !!!! He is very professional- very polite and takes his time to make sure the job is done right. James was here yesterday- he was FANTASTIC as well. Had some issues with the callback over the weekend - but that had nothing to do with these two gentleman. Thank You Polestar- the cool air is a blessing.

Review 89 (2024-10-10 - Rating: 5)
Brandon M. installed our blower control board very quickly and efficiently. He was very polite and professional. Thanks!

Review 90 (2024-12-19 - Rating: 5)
Josh came out this time and I highly recommend his services. Explained everything thoroughly and made great recommendations.Josh was great. Very thorough and was able to educate me on how my system works. He made appropriate recommendations explained why the recommendations were made. Polestar has been great to work with and I definitely recommend their services

Review 91 (2024-09-05 - Rating: 5)
Thank you for the work you performed. I have peace of mind that my system is in good working order. I appreciate your work ethics and your caring attitude. You did a great job.

Review 92 (2024-10-25 - Rating: 5)
James did a great job today. It was a service on the furnace and he explained everything in great detail about what he did.

Review 93 (2024-09-14 - Rating: 5)
Justyn stopped by and did our annual winter furnace check and tune up. He was very conscientious in what he did and how he went about it, too. He is a very recent addition to the Polestar family but he is already a great reflection of Polestars culture of excellence and customer service. Job well done!

Review 94 (2024-10-09 - Rating: 5)
The service tech was very thorough and knowledgeable. He showed me some items I might want to change. He was terrific to work with

Review 95 (2024-10-20 - Rating: 5)
Technician Nourrdine was prompt and thorough. He explained the issue to me and next steps to get it fixed. Would recommend the company again. Thanks

Review 96 (2024-09-12 - Rating: 5)
2024 Update - Polestar continues to deliver incredible customer service. Our most recent support team of Cameron and Axel defied expectations, providing thorough, quick, and helpful support during our most recent scheduled maintenance.2023 Update — The service from Polestar continues to be a white glove experience! We had routine maintenance on our unit today and our service tech, Jalen, was outstanding. He was professional, friendly, and thorough during the checkup. He took the time to explain the damper settings and and made sure the outdoor unit was free of cottonwood for optimal performance. We definitely made the right choice when we went with Polestar.2022 - I cannot say enough positive things about our Polestar experience. Their team moved quickly on one of the hottest days of the year to install our new HVAC unit. From start to finish they have been professional, thorough, accessible for our questions, and expert communicators. They have a customer for life with our family. I highly recommend their services.

Review 97 (2024-06-17 - Rating: 5)
Like it says on their truck “It’s all about the relationship”. Polestar made sure that I was satisfied with my Lennox system and installation. The technicians were scheduled promptly and they were very efficient and explained everything with great knowledge. It was great doing business with a local family owned business. I would recommend Polestar to anyone who needs a new HVAC system. Thank you Polestar!

Review 98 (2024-05-02 - Rating: 5)
Kayla was very responsive and knowledgeable during the bid process. The installation crew did a great job and spent time with us after completion showing us their work and explaining the system. Overall. Seamless

Review 99 (2024-12-02 - Rating: 4)
Brandon Morrison did a thorough and professional job for winter furnace check up. I really appreciate his services.

Review 100 (2024-03-13 - Rating: 5)
I have had Polestar out to my home several times in the past year. Each time, the service has been professional and reliable. Over the past week, I had two very old faucets that needed to be replaced. Anthony and Daniel C. did a great job. They also found a leak at the shut-off valve underneath the kitchen sink and were able to replace the old rusted shut-off valve and pipe fittings before it became a much bigger issue.Two days later, I had Polestar install a whole house water softener. Technicians, David W. and Julian also did a fantastic job. David thoroughly explained the set-up and process. He was able to suggest several options to make the system more efficient, including recommending what salt to buy and suggesting where I may want to have an isolated pipe line installed for unsoftened water in the future. David and Julian also found a small leak by the main water shut-off valve and were able to fix it right away before that could become a bigger problem.I am grateful for all of the technicians thoroughness and expertise. I will continue to use Polestar in the future. Thank you!

Review 101 (2024-06-21 - Rating: 4)
Polestar’s staff is professional, courteous, and extremely responsive. Ian was especially helpful in diagnosing and resolving an issue we encountered with our newly installed HVAC system. Five stars for Ian. Four stars for the company for not initially identifying the issue. Overall great experience and will become a regular customer of Polestar.

Review 102 (2024-04-30 - Rating: 5)
I was super impressed with Kayla who came out to access my unit and offered me an excellent bid and swiftly scheduled an install. The technicians were extremely polite and efficient and finished their work in a much short amount of time than I expected. I highly recommend this family owned, local company. Thanks, Polestar.

Review 103 (2024-12-31 - Rating: 5)
I just wanted to give a special shout out to Matt for his excellent service today, for diagnosing and fixing our furnace issue and for thoroughly explaining to us at the end what was causing the issues and how he fixed it. He knocked it out of the park and left us with a very good impression and very satisfied. Thank you Polestar!

Review 104 (2024-12-02 - Rating: 5)
James was knowledgeable and pleasant today for my annual furnace check. No problems or concerns with his service.

Review 105 (2024-03-13 - Rating: 5)
I am so pleased with the work done by Sergio and his team. They had to replace the sewer line in my back yard and contend with a great deal of tree roots along the way from the enormous tree in my yard. They dealt with everything they needed to along the way, and at no time did I hear them say, Well, youll have to call someone else to do this or I dont do that, youll have to get ahold of another person to deal with that. I find it easier that way. In fact, they did everything that needed to be done. I was a bit surprised at how soon they were able to get out here and start at it after I called.Everyone I talked with at Polestar from Danny, to the girls who take the calls and see Im taken care of, to Sergio and his team were always polite, friendly, and left me with the feeling everything would be done and done well. I immediately felt understood and that I wouldnt have any need to worry. A great big thank you to all of you at Polestar for making what seemed like a great big scary deal to me, go so smoothly. Great job!

Review 106 (2025-01-07 - Rating: 5)
James did a great job communicating his advice in a clear and concise manner.

Review 107 (2024-07-04 - Rating: 5)
Nourddine was very efficient in his work.He was very pleasant and friendly.He explained to me how the system was working.I would highly recommend him.

Review 108 (2024-12-02 - Rating: 5)
We have always had fast, professional and excellent service, often in an emergency situation. Polestar has helped us make everything right in very stressful times! Always excellent service.

Review 109 (2024-11-13 - Rating: 5)
Polestar did an excellent job. Brandom M. came out to inspect our system and did a terrific job. Highly recommend!

Review 110 (2024-12-06 - Rating: 5)
Matt was very friendly and helpful. He told me about my options and explained everything to me.

Review 111 (2024-04-21 - Rating: 5)
Many thanks to Ian for not only resolving the issue of a damper that was immovable, but he also took the time to explain how to resolve the issue moving forward. While he was here, he also took the time to do some quick checks of the system to make sure everything was in order. His customer service was excellent and I will request his services at the annual inspection.

Review 112 (2024-11-06 - Rating: 5)
Larry was fantastic. Super nice guy, extremely knowledgeable, and a pleasure to have in our home. Thank you!Updated 5-24-24: Cade was awesome. Super friendly and knowledgeable.Update 11-4-24: Brandon was great. Nice guy and efficient. Thanks!

Review 113 (2024-11-14 - Rating: 5)
Matt was very kind and knowledgeable about the furnace.He had a great personality and explained things well.

Review 114 (2024-11-28 - Rating: 5)
Axel Jones fixed my leak in the bathroom at my furnace. Looks like he corrected the 90 degree drain elbows with 45 degree elbows. Looks great and no leaks at all as of yet. He was very nice and explained everything to me. Ive been fighting this ever since it was installed a couple years ago. Thank you Axel!

Review 115 (2024-12-20 - Rating: 5)
Thank you so much. The team did a great job. They were awesome. And I will be glad to recommend them to my community and my tribe with confidence. Keep up the good work and the good attitude.

Review 116 (2024-09-25 - Rating: 5)
Stryker was a knowledgeable and conscientious technician who clearly explained our repair options and the pros and cons of each approach.

Review 117 (2024-10-31 - Rating: 5)
The technician was informative and pleasant to work with. He did a great job in cleaning up everything and diagnosing any possible issues.

Review 118 (2024-12-04 - Rating: 5)
He did a very thorough job and answered all my questions. He was very professional and friendly.

Review 119 (2024-06-13 - Rating: 5)
Nourddine - very professional and customer-centric focused. He did a great job explaining the purpose of the service call and setting customer expectation. In addition, he displayed a sound knowledge of his product enabling him to detect a problem and recommend a solution that would keep warranty in place for the next several years. He is A+ all the way.

Review 120 (2024-09-25 - Rating: 5)
James P is kind, polite, punctual, and very good at his job. I trust him immensely with my safety and homes furnace/ac.

Review 121 (2024-11-26 - Rating: 5)
Polestar is a great company. Cameron did a great job oppening our kitchen sink drain. Now we can get ready for Thanksgiving.

Review 122 (2024-12-06 - Rating: 5)
Polestar come to service our furnace for our yearly tune up. They were kind and efficient. Ben was our technician and he was great.

Review 123 (2024-06-26 - Rating: 4)
Nourddine was very Profesional and nice. Although he wasnt able to resolve the issue with my ac unit, he tried very hard to do so, called senior techs for assistance and gave it his very best. I respect that 100%.

Review 124 (2024-02-28 - Rating: 5)
Absolutely the best! We had an emergency as a toilet valve had gone bad and water was everywhere! Water saturated the through the garage ceiling and we had a mess. One call was made and within 30 minutes help was here. 32 minutes from the time I called the water was shut off and repairs were underway. Danny and his staff at Polestar called Power Dry and they were on scene within 60 minutes and they went to work.Exceptional service, fair and honest pricing, great people and the tech was amazing! Can’t say enough great things about Polestar Plumbing and the people. Thank you!

Review 125 (2024-10-26 - Rating: 5)
Justyn from Polestar plumbing,heating & air privided me excellent customer service went beyond the call of duty to make sure I was happy with his services

Review 126 (2024-03-07 - Rating: 5)
Kayla the sales person was amazing at working with us to get a great deal and the crew installing was amazing. They showed up at 845 and left before 230 installing a whole system and a new humidifier! I will definitely be recommending them in the future!

Review 127 (2024-12-23 - Rating: 5)
Very polite, knowledgeable, takes time to listen to old folks. He’s a keeper.

Review 128 (2024-04-29 - Rating: 5)
Great service and communication. They worked with us finding a complete new HVAC system and they were quick to offer estimates on multiple different units and responded to all our emails very quickly. They even installed on a Saturday which was very convenient for our schedules.

Review 129 (2024-12-09 - Rating: 5)
The representative, Kayla, did a wonderful job reviewing our old system and finding the best solution for replacing it. Kayla followed up with us and came back out to cover our last questions and details about the proposed installation. The technicians that came to install the AC and furnace let us know they were on the way, as scheduled, and arrived with everything they needed for the days’ work. They were courteous and professional, they protected our floors by lying down a protective material and wore protective shoe covers. They did a wonderful job! Thank you and Happy New Year!

Review 130 (2024-01-19 - Rating: 5)
My experience with Polestar has been fantastic. I had an HVAC unit as well as water heater and sump pump installed within a week. Tania was awesome. She went over and above to communicate with me, even around my crazy schedule. Joe was also very helpful. They gave me the best price, and I’m not gonna lie- the vacation package was a nice bonus! Would highly recommend them!

Review 131 (2024-10-16 - Rating: 5)
Great experience with Polestar, the guys were on time, professional, and gave good advice. Highly recommend.

Review 132 (2024-09-23 - Rating: 5)
Polestar did an amazing install of our new HVAC. The install was seamless and prompt.

Review 133 (2024-03-19 - Rating: 5)
Very professionally done. My sales rep was a nice young lady named Tania who did a thorough job evaluating the system I had and promptly sent me a quote for a new system. The installers were very polite young men who had the system installed in less time than promised. Id do business with them again.

Review 134 (2024-03-04 - Rating: 5)
Kayla, the Project Manager kept me informed of the process the entire way. She was always accessible via her phone or text and was always prompt to reply. From our initial meeting, to contract signing, to installation, and a follow up upon completion. She made the process extremely easy. Installation went well, as Brian and Ramone were not only courteous but very professional. I appreciated not only the work they performed but the way they respected my home while going in and out.

Review 135 (2024-12-13 - Rating: 5)
Not only great efficient service but my wife and I agreed, a nice young man!

Review 136 (2024-02-03 - Rating: 5)
Polestar did a great job. They were very neat, on-task and friendly. Tania was very helpful in setting everything up. They were part of Costco and that is how we came in touch with them. We highly recommend Polestar for your next HVAC system.

Review 137 (2024-12-06 - Rating: 5)
Scott was great! Very knowledgeable and good customer service was provided.

Review 138 (2024-03-20 - Rating: 5)
The two technicians from Polestar arrived about 8:30 to install our new outside AC unit and the coil. One installed the coil and one the outside unit. During this time they were friendly, knowledgeable, and professional. I my option they did a good job and we would recommend this company.

Review 139 (2024-04-13 - Rating: 5)
Polestar was great from start to finish. Installed our new hvac system and we couldnt be more happier. Special thanks to Kayla and the install crew Sam, Brian and Manny. Would highly recommend polestar and we are glad we went with a local company.

Review 140 (2024-10-23 - Rating: 5)
Nourddine did an excellent job inspecting the HVAC system that was installed by Polestar couple of years ago. He was also very good at communicating and answering my questions.

Review 141 (2024-10-06 - Rating: 5)
James is well mannered and honest. Customers can trust James with their house key. I will always ask for him to do service maintenance on a/ca and furnace. Thank u James and polestar

Review 142 (2024-07-13 - Rating: 5)
My wife and I discovered Polestar a few years ago when our A/C unit died in the middle of summer. After making a few calls, Polestar came out and installed a new A/C unit and furnace (both were old) for the price other plumbers were quoting for just an A/C unit. Since then, they have been the go-to company for us. All of the staff we have met have been friendly, professional, easy to understand, and easy to talk to. We recently had Brandon out to do maintenance on our unit and he was pleasant to work with.These guys seem a bit underrated and undiscovered, but I’m happy having discovered them.

Review 143 (2024-02-02 - Rating: 5)
We had a fantastic experience with Richard and Tyler who installed our new water heater. They were not only on time but also displayed a high level of professionalism throughout the entire process. Their friendly demeanor made the experience enjoyable, and their thorough work ensured everything was set up perfectly. Additionally, they maintained cleanliness by wearing shoe covers and leaving no mess behind. I highly recommend their services for anyone in need of efficient and courteous professionals.

Review 144 (2023-09-21 - Rating: 5)
We really enjoyed working with the whole Polestar team. Kayla was knowledgeable about products and the Costco program benefits. She was diligent about checking our house and old systems to know what to recommend as replacements.The installation team was wonderful. They were polite and professional. We would absolutely recommend them to a friend.

Review 145 (2023-11-24 - Rating: 5)
When this inspection was scheduled, we were very dissatisfied with the warm air distribution in the house. Larry immediately diagnosed the problem (a damper with a misleading indicator), adjusted it properly, and explained what he did and why in a manner easy to follow and understand. Temperature distribution improved immediately. Larry also adjusted our humidifier for winter and explained its operation and setting. He noted we needed a new filter and did not press when I said I would replace it myself. Overall I was thoroughly satisfied with Larry’s expertise, his willingness to make sure we knew what he did and why, and his demeanor. Good experience.

Review 146 (2023-11-30 - Rating: 5)
They installed my heating and cooling system decent price and all went smoothly and it is working like a charm over a year later. I was initially a little annoyed that we had to sign up and pay for their membership program in order to extend the warranty but it has actually worked out well in that it forces me to get it inspected twice per year. This latest time Brandon was out and he was on time, very polite and thorough and clean (wore booties!). He also addressed another problem we had by requesting a quote with the member discount. Pleased we chose them.

Review 147 (2021-10-13 - Rating: 5)
They Came out after hours no extra charge! Mitch and pat did a great job putting in a new main shut off to our home as our old one was badly leaking. Very professional. I Would highly recommend this company for your plumbing needs.

Review 148 (2024-11-28 - Rating: 5)
Great installation and awesome guys!Wife installing 🐕 barrier

Review 149 (2024-05-14 - Rating: 5)
I appreciated the process from sales to installation. It was very professional and straightforward. I am very fond of honest and ethical businesses, particularly locally owned like Polestar.

Review 150 (2024-06-07 - Rating: 5)
Kayla was amazing, kind and so patient when she reached out to explain all our options. The guys come out the following day and did a professional job replacing our entire AC system. Ended up saving 5k by using Polestar Plumbing.

Review 151 (2024-11-12 - Rating: 5)
James was on time, professional, and quickly did the maintenance on our two furnaces. Thanks again.

Review 152 (2024-09-08 - Rating: 5)
Tania was extremely personable, relatable and knowledgable about the variety of equipment options and what our best options were for our specific needs.On the installation day, everyone was highly communicative, showed up on time as promised, and Rudy, Andy and Robert did a fantastic job, and treated our home as if it were there own!Such a pleasurable experience, and Im glad to now have Polestar in my corner!

Review 153 (2024-09-07 - Rating: 5)
I had nothing but a wonderful experience with Polestar. The sales rep was very informative and thorough. When it came to the installation, the crew was professional and explained every step of the way. The company also offers a lot of features and support compared to other local HVAC. Would highly recommend. Brandon came out to do a follow-up and was very thorough and professional.

Review 154 (2024-04-12 - Rating: 5)
Anthony from Polestar did an excellent job when a somewhat simple job took an unexpected turn. Anthony was great at explaining the issue, and sharing how he planned to fix it. Anthony assured us we would have a working bathroom by the weekend and he was true to his word by making it so! Thanks again, Anthony!!

Review 155 (2024-07-20 - Rating: 5)
Great service as always. Punctual, polite, explained everything they found during our A/C check and recommended some future maintenance actions.

Review 156 (2024-02-22 - Rating: 5)
I would like to express my gratitude for assisting us in selecting a new air conditioner and heater unit. Your installers were exceptional—professional, tidy, and they thoroughly addressed all of my questions. We are delighted to join your family and look forward to continuing to do business with you and your team. Additionally, we will happily refer friends to you should they require your services.Again, thank you!

Review 157 (2024-07-31 - Rating: 5)
Everything was so fast, service people were wonderful and Kayla our PM was SO easy and tremendous to work with.Highly recommend!

Review 158 (2024-05-11 - Rating: 5)
I have used Polestar primarily for the technicians they send out. All have been great and David was no different. He is a great representative of the company.

Review 159 (2024-06-02 - Rating: 5)
Rodricco H. came to repair a malfunctioning sump pump a former employee put in improperly and we had water leaking in our basement. Rodricco came over, stayed 4 to 5 hours working, preparing and fixing the job correctly. Rodricco was very caring, professional, easy to talk with and he was willing to explain everything he was doing for our satisfaction. He was very thorough and is a great example of what any company would want to represent their business and as an employee. We finally got the sump pump fixed and done right. Thats all customers want. A little respect goes along way.. Thank you Rodricco H.

Review 160 (2023-03-02 - Rating: 5)
Everyone at Polestar are wonderful. Our furnace went out and they quickly came out to diagnose the problem. We received great detail from the technician and the office staff were helpful in finding solutions for us. They were quick to respond and patient with explaining the options and process. The installers were polite, efficient, and left the space much cleaner than they found it. They did a walk-through and explained everything before they left. Super friendly and competent company and I would highly recommend!

Review 161 (2024-12-03 - Rating: 5)
Matt did a great job inspecting and explaining the issues with our HVAC system.

Review 162 (2024-12-19 - Rating: 5)
Ben is awesome! He explained everything I needed to know. I appreciated it.

Review 163 (2024-09-28 - Rating: 5)
Brandon came to do our furnace check and he was very polite Andy did a good job.

Review 164 (2023-08-02 - Rating: 5)
My AC went out and I had a Polestar technician show up within about an hour of calling. Unfortunately, I needed a new AC unit. Kayla was able to walk me through the unit options, discuss payment options, and what to expect without any issues. The installation crew arrived the following morning. They were very thorough and explained things that I could do to keep the unit in great shape. I was really impressed from the start! Overall, I had a great experience with Polestar.

Review 165 (2024-11-03 - Rating: 5)
Very professional and on time. Explained the things very clearly. James is very knowledgeable and experienced.

Review 166 (2023-01-04 - Rating: 5)
I would give 6 stars if I could!This company operates very efficiently! Making an appointment was so easy (shout out to customer service team!). Getting the quote to repair or get new HVAC was quick with detailed estimate (shout out to Kayla!). Their technicians, Joe and Josh, were very knowledgeable and professional!I got a plumbing problem that caused by another plumbing company. Joe and Josh figured out the cause and fix it! They spent more than two hours to just find the root of the problem before they repaired it and still honor the original estimate quote! Most of the other plumbing companies out there just want to charge you more but not with this crew!I highly recommend this company for your future purchase of HVAC or repair!Would like to shout out to Ross, a technician, who did the HVAC check up and also help to reconnect the humidifier water line since it was unhook from the other company 😔.I highly recommend this company for HVAC, AC, and plumbing!

Review 167 (2024-12-10 - Rating: 5)
James was very professional and courteous. He explained what he was doing and got it done without any issues. James even remembered our pets names!!As always, really great customer service!!

Review 168 (2023-01-19 - Rating: 5)
Had heat go out in winter, and had polestar at our house in 2 days to install new furnace and air conditioning system. Very quick turnaround, all of the technicians were great. Ian was very helpful with the initial diagnosis, and James came by after the install to adjust the settings and verify that everything was working correctly. I did not catch the names of the technicians who installed the units, but they were also great. Overall, I am very impressed. We were quoted long turnaround times from other companies for this job, but Polestar came out within a few days to totally overhaul things. We are very pleased.

Review 169 (2024-08-30 - Rating: 4)
The technician was very through and knowledgeable. He was the most through tech. That has come out to service my furnace and air conditioner.

Review 170 (2024-04-26 - Rating: 5)
Ian K the technician was terrific. He installed a high end Honeywell Thermostat. He was patient and helpful getting the Wi-Fi and settings set up and would not leave until I was satisfied. Thank you Polestar for getting me the right Thermostat for my needs. You also did a great job installing my new HVAC system

Review 171 (2023-08-31 - Rating: 5)
Our air conditioner quit on us during 100+ days. We had our request go in late at night through Home Depot. The very next day I had a call and consult out to the house. This was on a Friday so I was worried about how long we were going to have to suffer. Not with Polestar! The guys were out the very next day to install our new HVAC. I cannot say enough good things about this whole process. Tania was amazing! She walked me through the process and explained everything to me. She was understanding, sympathetic to our ordeal, sweet, funny, professional and someone I could become friends with. The gentleman that installed our system were equally wonderful! 2 guys less than a day and we had AC! They were quick, efficient, respectful of us and our home, they did such an amazing job and cleaned up so quickly you couldnt even tell they were there! They explained our new system in the walk through perfectly. Even in the heat, they kept working hard so we could be cool. My family and our pets are so grateful to Polestar for helping us so quickly in a time of need!

Review 172 (2024-12-17 - Rating: 5)
Ben was very informative about what he was doing. Called to say he was heading to our house.

Review 173 (2024-12-03 - Rating: 5)
Everyone we interacted with at Polestar was a true professional. From Haylee who initially reached out to us, to Kayla who worked with us on our home HVAC situation and put together our bid, to Jake and Robert who completed the install and took time to go over the new system and even look into a pre-existing problem with the exhaust stack, every Polestar team member was thoughtful, knowledgeable, and most importantly, helpful.The Polestar staff made our decision on who to work with for our HVAC replacement a simple one. We will certainly be calling them for any future heating, cooling, or plumbing work we need. Thanks to everyone at Polestar for helping to make our home more comfortable and more energy efficient.Edit: 2 years on and the team at Polestar continue to impress me with their service and professionalism. The technician who has performed our yearly inspections for the furnace and A/C, Ian, had done an excellent job keeping our system working great, letting us stay comfortable in every season.Update: 4 years on and we continue to appreciate the excellent service and commitment to quality provided by Polestar. We just had our yearly heater inspection by their technician Reggie, who was thorough, attentive to detail, and professional in every way. Thanks again to the folks at Polestar.

Review 174 (2024-05-05 - Rating: 5)
I have been a faithful 30 year customer of Polestar, for only one reason and that, is excellent service, from well trained technicians.Brandon, is an example of that type of person. He and Polestar are always welcome in my home.

Review 175 (2024-10-12 - Rating: 4)
The guys were thorough and friendly. We’ve been using Polestar for years.

Review 176 (2024-08-12 - Rating: 5)
They did an excellent job.

Review 177 (2024-11-05 - Rating: 5)
I appreciate Brandon’s thoroughness in servicing the furnace. He was prompt and courteous.

Review 178 (2024-11-27 - Rating: 5)
As always Polestar has been great. They always provide a full detailed explanation of their findings, and also give us a real feeling of confidence. Wouldnt change them for the world! Thank you guys!

Review 179 (2024-05-02 - Rating: 5)
Kayla, Axel and Kyle were knowledgeable and professional. My system is working great. They did a fantastic job and I highly recommend doing business with Polestar.

Review 180 (2024-04-27 - Rating: 5)
Brandon was a very knowlegable tech who answered all my detailed questions and had a very pleasant manner of explaining all workings of the new HVAC we purchased from Polestar.He also was extremely neat and careful in our home and even vacumed all areas after his work!I recommend Polestar for the purchase of new units and service.Thanks Brandon and PolestarNancy & Robert LevinsonLeawood KS