Dick Ray Master Plumber Heating and Cooling

Located in Shawnee, Kansas

Address: 4303 Merriam Dr, Overland Park, KS 66203, United States

Phone: +1 913-297-2221

Rating: 4.7

Services

Identifies as LGBTQ+ owned
On-site services
Online estimates
Language assistance
Repair services
LGBTQ+ friendly
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-26 - Rating: 5)
Great service from start to finish! Kirk came out same day to look at an issue with our HVAC system. He explained the problem and gave some options for getting it back in tip top shape! Jeff and Stephan came back the NEXT DAY! and installed everything. I can already tell this system is going to be much more efficient! Everyone was very helpful and easy to work with! Definitely will be using them again!

Review 2 (2024-12-20 - Rating: 5)
These guys are great! Highly recommend. Very knowledgeable and professional. I received a call giving me an estimate of Kyle’s arrival time, which was very helpful. After evaluating the problem, Kyle went through costs before starting anything. He took lots of time explaining things to us and making sure we understood.

Review 3 (2024-12-11 - Rating: 4)
I have no complaints about Sam Drake. He was polite and very personable. He arrived on time and assessed our situation re: a new water heater. He then gave me a written bid that I considered outrageous so I am having a more reasonable company do the work.

Review 4 (2024-12-30 - Rating: 5)
Matthew was exceptional. Arrived on time. Got the line cleared. Cleaned up completely. The invoice was the same as advertised in Dick Ray’s commercial! Excellent experience!

Review 5 (2024-05-02 - Rating: 5)
They are all very friendly and the prices are more reasonable comparing to many other companies out there. The personnel is friendly and attentive to your needs! Had a great experience. Kirk, Heather, Stephan, David thank you for providing an excellent service.

Review 6 (2024-11-05 - Rating: 5)
I could not be more pleased with my experience w this company. It was my first time using them and will definitely use in the future. Jesse and Jose were very professional and very friendly. They handled my issue perfectly. I would highly recommend both of them. Thank you for your fast and reliable service!

Review 7 (2024-12-17 - Rating: 5)
Dick Ray was awesome they came in and explained what they needed to do and gave all options. They were not pushy in trying to make me get work done that was not needed. They were honest about the condition and never gave an answer to something that was not guaranteed. They fixed the issues in a matter of hours on the same day the problem was reported.

Review 8 (2024-08-07 - Rating: 5)
I had to have my mama n shut off valve replaced due to a leak. My plumber, Jessie, came in and ran through all my options, gave me up front pricing and did a very clean install! Very happy with the service!

Review 9 (2024-11-22 - Rating: 5)
Kirk, Jeff and everyone I dealt with at Dick Ray were phenomenal. Very professional, thorough, clean and efficient! First class experience with them getting our new HVAC system installed. Highly recommend.

Review 10 (2024-12-27 - Rating: 5)
Jrs Knowledge and advice was unbeatable. Professional individual with a positive demeanor.Great representation of a solid company.Highly recommend for all your plumbing needs.

Review 11 (2024-10-05 - Rating: 5)
Recently had the pleasure of receiving service from Sam, J.R. and Anthony for diagnostics and solutions for what I thought was a much bigger issue than it actually was for my floor drain in my basement. I liked the specialty pricing on their website because it was cost-effective. They were honest and thorough about my situation. As a woman, I really appreciated this. Will be using them again for any further issues.

Review 12 (2024-11-15 - Rating: 5)
Jeff Kiesel did a great job for Dick Ray. He educated me while inspecting my furnace and showed me the data he collected with his camera. He gave me straight answers and didn’t try to sell me stuff I didn’t want or need. I’d prefer to deal with him on my inspection appointments going forward and definitely recommend him!

Review 13 (2024-11-08 - Rating: 5)
Great service as always. Our day started stressful with a shower plumbing issue causing water to leak through our walls and ceiling. Eric made the whole process painless. He was very transparent as he quickly diagnosed and resolved the issue.

Review 14 (2024-10-17 - Rating: 5)
Dick Ray was SO great to work with! They answered my call on the first ring and had technicians out to my house within just a few hours of my initial call. They were incredibly professional, knowledgeable, and helpful. They took the time to explain to me what was going on with our plumbing issue and gave several solutions to the problem along with a plan of action. 10000/10 recommend them to anyone looking for quick help with any plumbing issues with their home!

Review 15 (2024-06-05 - Rating: 5)
Caleb Davis was very thorough and explained everything well, was honest about every step that he did with all the plumbing, he was on time both days and very patient with my questions, I felt very comfortable with his input. I would consider giving anyone his name and company! 5 thumbs up to this company and Caleb Davis !

Review 16 (2024-10-17 - Rating: 5)
Vince came out for a tune up, did a great job! He was quick and efficient, also helped me get my dampers right so the air flows throughout the house correctly. The best part was just talking shop with him. As someone who knows nothing about these units it was great to talk to an expert who took the time and answer all my questions.

Review 17 (2024-11-12 - Rating: 5)
We had a great experience with Jesse and Jose. They were very complete and made sure we were knew our options and any immediate concerns during their plumbing inspection. Jesse has a vast amount of knowledge of plumbing which was great. We would recommend Dick Ray for ant plumbing needs/issues

Review 18 (2024-12-29 - Rating: 5)
Kyle was able to replace my water heater the same day the leak occurred. He was very respectful of minimizing tracking dirt/mud in other parts of the house and was helpful with discussing future options of a water softener versus whole house filter.

Review 19 (2024-11-04 - Rating: 5)
Jesse and Jose arrived on time and diagnosed the problem quickly and efficiently. They completed our job within a few hours and cleaned up very well. I’m more than pleased and will continue to use Dick Ray for all of my plumbing needs.

Review 20 (2024-12-09 - Rating: 5)
Kirk is personable and wonderful.He did an amazing job explaining what the problems are with my furnace and laid out a detail oreiented plan on how they will replace the Hvac system. I really appreciate how much time he took to explain my options and the labor that goes into this project! As a homeowner, it is such a daunting task to find capable, honest people that dont use your bad situation as a money-grab, I will likely do business with them.

Review 21 (2024-10-10 - Rating: 5)
The customer service rep was very friendly and they provided confirmations on when the tech would arrive. The tech arrived on time and was great. Looked at my HVAC and smart thermostats, provided pricing, and did was he said he would do in great time. Overall no issues and very satisfied with the service. Thanks!

Review 22 (2024-11-20 - Rating: 5)
David was great very detail and showed me where are issues were, explained everything what could help us in the long run. Just a very polite and informative. So glad we went with Dick Ray and will definitely recommend to family & friends.

Review 23 (2024-12-14 - Rating: 5)
Our tech, Dornell, was so good. He answered all the questions we had with our somewhat elderly furnace. More than that, he offered some great advice, which Ive followed today. This was our first time calling Dick Ray, and Im glad we did.

Review 24 (2024-10-30 - Rating: 5)
I had my tub turned to a shower, my kitchen sink fosett, pipes, and disposal replaced and some minor plumbing done. Jesse and Jose was fantastic! All of it was done quickly, cleanly, and very professional. Jesse was very knowledgable and walked us through each step. There were several financing options and they helped us find the right fit. I would recommend Dick Ray 100%!

Review 25 (2024-10-26 - Rating: 5)
Had them come out to check our furnace today. The technician was very knowledgeable and friendly. He explained pressure differences, efficiency ideas for our system and answered all of my question. Great company and amazing service - I’d recommend them to anyone!

Review 26 (2024-12-11 - Rating: 5)
They did a great job explaining everything going on and the costs. Very friendly from start to finish. They got our furnace fixed up for us and we got a slick, new Nest thermostat.

Review 27 (2024-12-24 - Rating: 5)
Kirk came out at our request to give us a quote on a new furnace, after Rmech said our furnace couldn’t be fixed. Kirk was able to fix our furnace and did so without a charge. Excellent customer service. Will continue to use dick ray for all of my heating and plumbing needs.

Review 28 (2024-11-04 - Rating: 5)
My tech Dan was super friendly and helped answer any concerns we had regarding our heating unit. He also walked me through upgrade possibilities but wasn’t pushy. Great experience, I will certainly use Dick Ray again.

Review 29 (2024-10-25 - Rating: 5)
Thanks to JR, David, Mike, and George. This team of professionals did a repair on my main sewer line coming out of my house that developed a belly in the 4 line. Mike and George were the labor crew. Mike pulled out a small stump and ran into some rocks while excavating down about 8.5 feet below grade. Mike was a master with the operation of his Bobcat Excavator and his helper George worked extremely hard to assist Mike with the repair effort. Their attention to detail and the desire to do a quality job were evident in all the work they did. I would highly recommend Dick Ray if you are looking for a quality plumber for a job like this.

Review 30 (2024-08-14 - Rating: 5)
David and Jesse were great. Very professional and friendly. No pressure to anything. They got the work, a lot of it, done in a very timely manner. The quality of workmanship was excellent. I’ll have them back for sure. Oh yeah, the prices were very good. David and Julie Rodlund

Review 31 (2024-11-26 - Rating: 5)
Jessie Wibslwt did a great job inspecting my plumbing features to ensure our safety. He is very knowledgeable and respectful, and understands that my financial concerns about doing too much too soon. I enjoyed talking with him about Duck Ray’s services and redources for my home. Thanks!

Review 32 (2024-09-16 - Rating: 5)
Jesse arrived on time, quickly assessed the situation. Although the task involved more than we thought, he worked diligently and finished. The next morning, being a Saturday, we noticed there was no cold water in the kitchen sink. We called and Jesse was back at noon and fixed the issue. Great work and great worker.

Review 33 (2024-08-07 - Rating: 5)
Your company is great. Starting with your office customer service to Jesse who explained in great detail what the problem was and the options that we had to take care of the solution. I would definitely recommend your company to anyone that needed your service. Thanks so much for the prompt service you provided for us!!

Review 34 (2025-01-07 - Rating: 5)
He was very professional, nice ,promt ,also helped in our time of need We highly recommend them ,Thank you rhe Cooleys ,,today January Tuesday January 7th Dick Ray came back out we found out we have a slipped drain pipe they are very responsible in price and very bery courteous and professional, do recommend for you plumbing and heating issues ,,

Review 35 (2024-10-16 - Rating: 5)
Jesse McCallister was my plumber… I was in the middle of a basement bathroom installation and realized I was in over my head and called Dick Ray plumbing and hvac to bid it out. Honestly, I was gonna do it myself but I was gonna pick their brain and figure out a few things.Fast forward, after talking with Jesse and coming to the conclusion that he was way more suited and prepared for the project than me I swallowed my pride.The communication and end result were above my expectations. It was fairly priced and the results are awesome. Can’t wait to use it!!!Thank you Jesse and Dick Ray!!!

Review 36 (2024-10-31 - Rating: 5)
We had a great technician Jesse take care of replacing a lot of old plumbing fixtures. He also installed a new water treatment system. He was very professional in both comportment and technical skill. We will call him again!

Review 37 (2024-12-05 - Rating: 5)
Jesse was very thorough and explained everything in detail. He explained what the problems are and what causes them. He gave me many options to consider for repair as well. Very pleased.

Review 38 (2024-10-21 - Rating: 5)
Kyle was informative pointing out issues. Very polite and task oriented. He was quick and cleaned up afterwards. He also showed me the parts that broke. Thanks for getting it done.

Review 39 (2024-07-31 - Rating: 5)
J.R. was great. I was an anxious customer, he calmed me down, let me witness the camera inspection explained everything in detail to me and made his recommendations to me.Anthony cleared out my pipes and was thorough by explaining what was done. J.R. did another inspection when it was done and assured me everything was fixed. Great customer service, moral ethical kind people.Thank you very muchGod bless you

Review 40 (2024-11-25 - Rating: 5)
I am totally pleased with the quick response time and excellent work in getting my drain unplugged. Will definitely call if I need Jess again.

Review 41 (2024-12-25 - Rating: 5)
Jesse Wimsett of Dick Ray Master Plumber Heating & Cooling did a terrific job replacing my water heater and sump pump. He is a nice guy with a strong work ethic and a real desire to give customers his best effort. You can place your trust in Jesse.

Review 42 (2024-11-14 - Rating: 5)
Thank you Vince! He did a great job troubleshooting why my heat pumpwas acting strange, it was due to squirrels eating a wire! Vince also gives a great customer experience & I appreciate that he doesn’t pressure me with up-sells ( unlike experiences I’ve had with other companies). Thanks, Vince!

Review 43 (2024-11-13 - Rating: 5)
Vince did a great job of preparing two heaters for the winter (including new filters.) He also offered to answer questions and spent extra time discussing several in-depth options for making an old house warmer in the winter. Professional, efficient, articulate and knowledgeable!

Review 44 (2024-10-16 - Rating: 5)
I have never been disappointed with Dick Ray. From initial call to service it was less than 3 hours. Kyle Colucci was top notch i highly recommend this company. Dick Ray really does save the day. LOL

Review 45 (2024-11-14 - Rating: 5)
Two pleasant professional young men provided maintenance service this morning. All my questions were answered and clarified when I needed. I also like that the company sent a photo of the technician before the job. I highly recommend Dick Ray plumbing and Dave and JR.

Review 46 (2024-11-20 - Rating: 5)
Great service and quick! Needed to get the hot air flowing for our animal babies! Vincent was great, professional, and very helpful. 100% would recommend

Review 47 (2024-10-23 - Rating: 5)
Great team to work with. Very personable and respectful to us as customers. The guys had a long day and the job was done right. Super clean up when they were finished. Thanks!!

Review 48 (2024-11-21 - Rating: 5)
Excellent service! JR explained our issue after receiving prior estimate from Roto Rooter. He made sure all was taken care of and 10 year warranty! 😀

Review 49 (2024-12-06 - Rating: 5)
Yes, he did an excellent job. He kept the informed of what was going on, gave us options and was neat and clean. And quick.

Review 50 (2024-07-18 - Rating: 5)
Our washing machine was draining into our kitchen sink which overflowed. They knew exactly what to do and got the clog removed. He did a thorough and excellent job and was very professional and friendly. Reasonably priced.

Review 51 (2024-11-01 - Rating: 5)
The installers got here at 8:00 and had the furnace in and running by 11:00. The techs were helpful. They instructed me on the thermostat.They cleaned up and left me with a shiny new running furnace!

Review 52 (2024-12-05 - Rating: 5)
Simply put, we use them for both plumbing and HVAC, both our occasional repairs as well as regular maintenance checks, and weve never had anything but amazing service from the techs at Dick Ray. I cant say enough good things about them!

Review 53 (2024-08-07 - Rating: 5)
Customer service was great and scheduled an appointment the same day. Dan is the Man arrived on time, was very nice, and fixed the AC issue super quick!

Review 54 (2024-12-01 - Rating: 5)
Plumbing this time...Jesse & Matthew installed a regulator valve, main water shut off and two sets of under-sink shut offs. They were courteous, efficient, quiet and clean...and cussed a whole lot less (like not at all) than I would have had I tried any of this on my own. Thanks! P.S. Still happy with the HVAC from a couple weeks ago.(Previous)Day 1 and I am very pleased--replaced 24 year-old, still-kicking York 1-stage furnace/AC with York 2-stage furnace and heat pump. Dick Ray (locally owned!) undercut an estimate from another contractor, for similar equipment, by $5000, without knowing the amount of the previous estimate. Comfort advisor Kirk was very technically knowledgeable, generous with information, quick to answer my many questions and pragmatic. Installer, Jeffory, and his partner were very professional, focused and efficient--had the job complete and cleaned up in about 5 hours. I feel very confident in my purchase and thankful that I chose Dick Ray.

Review 55 (2024-11-30 - Rating: 5)
Dick Ray’s technician (Jesse) was very professional and knowledgeable. He described in detail our options and what steps he was taking to clean our drain. Will use Dick Ray’s services again in the future.

Review 56 (2024-11-13 - Rating: 5)
Vince was very professional and informative. He not only answered all my questions but offered alternatives ideas that I hadn’t thought of. I highly recommend him and this company.

Review 57 (2024-12-28 - Rating: 5)
Anthony was polite and professional. I definitely recommend this company and will use them in the future.. Thanks

Review 58 (2024-07-29 - Rating: 5)
Experience was efficient in all aspects of scheduling inspection -diagnostic appointment and Eric provided multiple estimates for consideration in a very timely manner. Business call center and Eric demonstrated critical to quality customer - client satisfaction factors of accessibility, responsiveness, consistency, professionalism and knowledge. 3 person plumbing and installation did an efficient and professional job with the demo, prep, install and clean up processes.

Review 59 (2024-11-30 - Rating: 5)
Jesse was fabulous and solved our plumbing issues. Thank you so much! Will definitely recommend him!

Review 60 (2024-09-18 - Rating: 5)
Timely response to request for scheduling A/C tune-up. The technician, Jeff, was very knowledgeable and explained in detail the results of the inspection. It was clear to me he knew what he was talking about.

Review 61 (2024-05-30 - Rating: 5)
I had a clogged drain that was too long for my snake. The technician was very personable and professional. Not pushy on sales, but does let you know your options. The cost was surprisingly low. However, I asked what it would cost to change my plumbing under the sink and the estimate was too high. Excellent job estimating an accurate time arrival. Iwill use them again for repairs,and at least consider them for reconstruction. Get a bid anyway. I like their staff.

Review 62 (2024-11-22 - Rating: 5)
Jeffery was very polite and explained everything that he was doing and answered any questions I had. They arrived in a timely manner and also completed the service in a timely manner. Will definitely be the company I use from now on for my heating needs.

Review 63 (2024-07-04 - Rating: 5)
The two gentleman who came out were professional, kind and took their time explaining everything. They are going to come back out another time to try and get the drain clean. I can honestly say that when I call again I want those two gentleman again. No one else. I am 70 years old and they were very patient with me.

Review 64 (2024-11-12 - Rating: 5)
Jesse W was very informative, respectful, and professional. He made my available options easy to understand.

Review 65 (2024-10-04 - Rating: 5)
Don’t judge them on their awful TV commercials. These guys were great. AC decided to die at the beginning of the hottest week. Dick Ray’s guys were there right away with answers, discounts and a replacement unit. Vince is an absolute all-star.

Review 66 (2024-12-09 - Rating: 5)
All employees consistently display knowledge and professionalism. Office skills are technologically up-to-date. Highly recommend.

Review 67 (2024-05-30 - Rating: 5)
This plumbing service couldn’t have been smoother. I needed a replacement toilet flange for a basement toilet. Caleb was very professional, courteous, and knew exactly what was needed. He explained everything upfront, worked fast and efficiently and made zero mess. Great price and I will call them again for future plumbing needs. Thank you

Review 68 (2024-11-18 - Rating: 5)
Kyle was outstanding. Very professional and knowledgeable. I know I will always get excellent service from your company.

Review 69 (2024-07-08 - Rating: 5)
Used this company multiple times since moving into our house a few years ago and the service is always quick and professional. The technicians are all very knowledgeable and are always willing to explain things and answer any questions that come up

Review 70 (2024-09-27 - Rating: 5)
Great service. Fast. And very knowledgeable. Live outside of their normal servicing area but they were willing to go the distance. Thank you

Review 71 (2024-06-06 - Rating: 5)
Our technician was punctual and friendly. He was knowledgeable and provided a variety of options to fix our problems. He also took his time to explain each solution in depth. Finally, he worked hard to complete the work in time for me to make it to an appointment I had!

Review 72 (2024-11-05 - Rating: 5)
J R and the crew did a super job replacing the water line from street shut off to laundry room at my daughters home in Overland Park..The guys showed up on time around 8 am on Friday Nov.. 1 2024 and by 4 pm had the new water line..Thanks again for a fantastic job !!!!

Review 73 (2024-10-11 - Rating: 5)
Kyle did a excellent job under difficult conditions replacing the gas line in our crawl space. Very efficient and professional and polite. Very thankful for him fixing a serious problem

Review 74 (2024-11-21 - Rating: 5)
The master plumber was excellent, he was knowledgeable and quick, showed up on time, definitely would use Dick Ray’s service again

Review 75 (2024-08-26 - Rating: 5)
Jeff came and was very personable and didnt try to sell me on something I didnt need. Pricing was also very affordable. Will be using them again

Review 76 (2024-10-11 - Rating: 5)
Great service Jesse W came to do an inspection while I was at work and completed it with an estimate of getting everything fixed. I didn’t have to miss time at work and everything was still completed in a timely manner!

Review 77 (2024-12-23 - Rating: 5)
Jesse was a big help very friendly reliable. Would recommend him anytime.

Review 78 (2024-08-15 - Rating: 5)
Kyle did a thorough review of our plumbing situation and provided options to improve the longevity of our plumbing. He was great!

Review 79 (2024-06-07 - Rating: 5)
Jeff did an outstanding job. He was very detailed and thorough with his work. He explained what the diagnosis was and went the extra mile to make sure he explained what was going on and ensured my thermostat was working properly. I would highly recommend 👍🏼

Review 80 (2024-07-08 - Rating: 5)
I could not of been more pleased with the service! I called around 9am and they were done by 3pm!! Technician was polite and made sure the job was completed correctly. He ran the machine one more time, so he could know that the drain was as clear as it should be!!Thank you!

Review 81 (2024-12-18 - Rating: 5)
Bravo to Kirk for his knowledge and friendliness concerning our furnace & A/C replacement.Highly recommend.

Review 82 (2024-09-14 - Rating: 5)
I just saw the commercial that had what was supposed to be T Swift. with Dick Ray. It was so funny. I LOVED IT!!! Keep it up Dick Ray, I havent needed a plumber, thankfully, but your commercials rock.

Review 83 (2024-12-12 - Rating: 5)
Great experience, super friendly, informative technician! Would recommend Jesse W. and this company to others for sure!!!

Review 84 (2024-11-19 - Rating: 5)
Right on time. Very pleasent attitude. Made sure he explained what he was doing and the cost. Very Pleased with the work

Review 85 (2024-07-02 - Rating: 5)
Kyle was great to work with. He was on time, courteous, explained all of our options and after he was done reviewed his work. I highly recommend him

Review 86 (2024-03-27 - Rating: 5)
New furnace and AC install...great experience with this company! The estimator (Kirk) was extremely knowledgeable, as were the techs. Professional, friendly, and clean. They were very conscientious in checking/reinforcing the ductwork in the attic space and updating the labels in the breaker box. The technician (Jeff) was thoughtful enough to ask me if I needed to save anything on my work computer before they started switching breakers to determine where to shut off power to the furnace/AC, and also made sure there were no pets roaming the house that might escape as they went in and out. Im very impressed with their capabilities and attention to detail.

Review 87 (2024-11-19 - Rating: 5)
Kirk was great. Explained everything in simple terms and was honest about the assessment for our home furnace.

Review 88 (2024-12-16 - Rating: 5)
Kyle and Matt were both very nice and explained each step. Job well done

Review 89 (2024-11-06 - Rating: 5)
Great experience, good deals, and they show up quick. I really like this company.

Review 90 (2024-09-18 - Rating: 5)
Great, fast service, always. Affordable prices..Great, and helpful technicians..I have used them several times on an older heating and ac system.

Review 91 (2024-10-14 - Rating: 5)
Jessie and Jose did an excellent job unclogging my kitchen sink. Same day and quickly. Thanks so very much!

Review 92 (2024-08-12 - Rating: 5)
Jesse came exactly on time and explained the different options and prices to fix my shower faucet leak and had the leak stopped in no time! Thanks!

Review 93 (2024-02-16 - Rating: 5)
Our furnace went out on a Monday, I called the office first thing the next morning and they had a technician out within an hour! Mike was great at detecting the issues and determining we needed a new unit. He had Kirk meet us at the house to go over options, he arrived very quickly and both gave us all our options and were VERY patient with us taking some time to discuss what was best for us, they answered all of our questions we had and assured us they knew it wasnt a quick easy decision to make. We had an entire new furnace and A/C unit installed the very next morning. I love the efficiency of Jeff and his coworker. They explained everything to us in detail, made sure we had all our questions and concerns addressed. They had us installed and up and running that afternoon. Ill definitely use this company again!

Review 94 (2024-12-15 - Rating: 5)
On time super friendly and explained everything great! Definitely will use this company again

Review 95 (2024-11-21 - Rating: 5)
Kyle did a great job of assessing all my plumbing issues. He was friendly and professional.

Review 96 (2024-09-04 - Rating: 5)
The guy who came out to help with my situation was the most pleasent man Ive ever had the experience to work with.Definitely 5 stars

Review 97 (2025-01-02 - Rating: 5)
Kyle was very easy to understand and explained what he was going to do clearly.

Review 98 (2024-04-27 - Rating: 5)
Jesse was at my door within just an hour or so after making the call! He was super informative, kind and professional! He was also very patient with my dog, who just wanted to play ball.Every time I make that call, they are super friendly and speedy.

Review 99 (2024-02-22 - Rating: 5)
Mike Shultz came to my home and gave an inspection on my furnace. He took great pictures and was able to explain all the concerns. He did a good job and was able to connect me with Kirk for purchasing new equipment. His report was very detailed and I would recommend him to others.Kirk was able to quickly give me lots of advice and was transparent and kind. I look forward to connecting with these two in the future in business because they were able to quickly build trust and rapport.

Review 100 (2024-06-20 - Rating: 4)
Plumber was great. I thought the quoted cost seemed really high for what was actually done, (quoted by the job, not by the hour,) but i havent had a plumbing job done in a while for perspectiveOverall the plumber was patient and explained everything clearly to me. He also was able to get me a discounted job rate, so even though the total cost for the job was high, it could have been worse.

Review 101 (2024-06-19 - Rating: 5)
Great people. Great company.Very efficient and on time with their work.Recieved 10 years warranty on air conditioning and furnace + 10 years on labor. Now covered with everything for the next 10 years.Strongly recommend!Thanks.

Review 102 (2024-10-11 - Rating: 5)
Vince, the technician, was knowledgeable, polite and thorough. The payment he requested was what I was told it would be. Nothing to complain about.

Review 103 (2024-12-05 - Rating: 5)
Jeff did a great job and was very knowledgeable and informative. I would want to come back to my place again.

Review 104 (2025-01-03 - Rating: 5)
I had Eric R. as my plumber to help fix a gas leak at my home. He was incredible. Very friendly, very efficient. Was able to find and isolate the problem and he was very knowledgable, taking time to educate about the lines and plumbing to know what to look for to prevent potential future problems. For any of my plumbing needs, I will be calling and asking for him again in the future!

Review 105 (2024-04-26 - Rating: 5)
Vince was very knowledgeable regarding our system and had a clear understanding of what we needed to do in order to improve the efficiency and effectiveness of how our current system operated. He was thorough with making sure I knew what the plan was and the implementation was smooth and effective. I would not hesitate to recommend Vince for maintenance of your system as well as troubleshooting.

Review 106 (2024-11-26 - Rating: 5)
Fast, expert service from Sam. Highly recommend Dick Ray. 100% satisfied.

Review 107 (2024-07-16 - Rating: 5)
Fast response time, very knowledgeable techs came out and fixed my clogged sewer line and discussed future options. Will definitely use again in the future.

Review 108 (2024-11-21 - Rating: 5)
JR did a great job checking our sewer line. He explained everything he was doing and everything that he found. He said everything looks great but gave some advice on how to clear it out even more.

Review 109 (2024-07-18 - Rating: 5)
Very professional, prompt and thorough service. The technician (Jeff) was kind and knowledgeable. He explained everything to me very well.

Review 110 (2024-12-23 - Rating: 5)
He did a great job. Very professional and very informative

Review 111 (2024-12-19 - Rating: 5)
This was a referral from my neighbor.Jesse W was highly skilled and genuinely cared about my needs as a customer.What impressed me the most was his willingness to explain the problem in detail and discuss various options for repair.I highly recommend Jesse W at Dick Ray Master Plumber Heating and Cooling! They have earned my trust, and I will definitely call them again for any future plumbing needs.

Review 112 (2024-06-12 - Rating: 5)
Cain, Mike and Im sorry I didnt catch the other gentlemens name, were knowledge, informative, courteous and patiently answered every question I had. Would highly recommend this company to any one needing sewer work. I wished there was 10 stars I could give them.

Review 113 (2024-06-07 - Rating: 5)
Jeff is very professional and knows what he is doing. He checked each spot and shared with me what works and what was wrong, then give solutions. He is very kind and patient person, especially when my dog barked at him many times! He was kind all the way and explained to me everything that makes sense to me who didn’t know anything about AC! I definitely recommend him!!!

Review 114 (2024-06-17 - Rating: 5)
Was able to secure same day appt for a slow tub train and Max gave 3 options with pricing and was able to correct the issue in a short amount of time. Will definitely use again

Review 115 (2024-09-30 - Rating: 5)
We could not be more pleased. We needed someone at the house quickly in a major way and they exceeded all expectations. We will definitely use Dick Ray going forward and refer our friends and family.

Review 116 (2024-03-16 - Rating: 5)
Great experience. Friendly, polite and professional, thats my experience with this company. Showed up on time and got right to work. Everything is cleaned up as if nothing had happened today. Oh, by the way, they installed a new furnace and ac. I highly!!!!! Recommend this company. Thanks guys.

Review 117 (2024-11-10 - Rating: 5)
The technician, Mike Shultz, was very friendly and courteous. He answered any questions or concerns I had. He was quick but efficient with the task at hand. I would recommend him to anyone needing a heating/cooling inspection.

Review 118 (2024-10-06 - Rating: 5)
Nice complete job recommend some minor upgrades but not pushy will see the in the spring for ac tune up

Review 119 (2024-07-27 - Rating: 5)
Jesse was friendly, knowledgeable and professional. Highly recommended this company. I will use them again in the future.

Review 120 (2024-10-04 - Rating: 5)
Great service friendly jr told me exactly what they are going to do. I will have them come back when needed.

Review 121 (2024-01-17 - Rating: 5)
Dennis and his guy were incredible. We found ourselves without heat when it hadn’t been above freezing outside for several days. They were able to help in a timely manner and were very knowledgeable and friendly through the whole process. Dennis never hesitated to answer any of my questions or to fill me in on any other concerns/tips and tricks he saw with my furnace.

Review 122 (2024-04-12 - Rating: 5)
We just had Mike Shultz out to help get our Nest back online. He got it done immediately and at a very fair price. We’d already had Mission out and Mission offered four possible solutions, three of which they specifically did not recommend, and the fourth being to run a C-wire, though Mission didn’t know when they could do that or how much it would cost, not even an estimate. Mike opened the unit and immediately noticed there already was a fifth wire and that there was no need to run an extra wire. He completely solved our problem in exactly 25 minutes from walking in. I wish I’d called him first. I definitely will next time.

Review 123 (2024-06-08 - Rating: 5)
Jessie M. did one heck of a job for us from start to finish. He made us feel important and valued as customers. Jessie represents excellence in customer service.

Review 124 (2024-03-19 - Rating: 5)
Great experience. They came out the same day as requested. Kyle was very knowledgeable, knew what questions to asked and offered great advice to mitigate future problems with the clog. The only thing that didn’t happen was pulling a rabbit out of my toilet (haha). I will plan on using them again should the issue represent itself.

Review 125 (2024-01-31 - Rating: 5)
Thanks for saving the day!! Our water heater went out yesterday afternoon, and they were here this morning bright and early! The tech was super informative, quick and efficient. Great value, amazing knowledge, someone I trust! Keep up the great work!!

Review 126 (2024-11-11 - Rating: 5)
Kyle was great. He explained all my options and pricing.

Review 127 (2024-02-22 - Rating: 5)
Kyle came out to unclog a drain for us and was very upfront and honest about the possible scenarios that could play out because our pipes are very old. He walked us through our options. He was very professional and did a great job getting things flowing again. 👍

Review 128 (2024-02-28 - Rating: 5)
Kyle was super knowledgeable, friendly, and went above and beyond to make sure we were happy with the fix to our shower. Really appreciate how he explained the issue in layman’s terms and gave us good tips for the future. Highly recommend!

Review 129 (2024-07-08 - Rating: 5)
Sam, your tech, was excellent. Very professional and friendly. Fixed my issue. Will contact you again when I need help or replacement.

Review 130 (2024-03-01 - Rating: 5)
I can’t express enough how grateful we are to Sam Drake for going above and beyond to help us. We had what was apparently a complicated plumbing, electrical, septic pump issue that was causing a lot of trouble. We had already had 3 companies out who couldn’t fix it. Sam took the time to get to the root of the problem and stayed way longer than we expected to make sure the issue was resolved completely. We could not be happier. He was very professional, kind, and knowledgeable. 10/10 recommend!

Review 131 (2024-12-03 - Rating: 5)
Jeffrey was very friendly, professional.Im looking forward to doing more business with Dick Ray!!

Review 132 (2023-12-06 - Rating: 5)
These guys were super fast to respond, and sent their guys out the same day I called to give us a quote for a water filter system. The installation was only two business days after that and was flawless. David consulted with us and did the install and he was super knowledgeable and did a great job!

Review 133 (2024-04-22 - Rating: 5)
Jesse was very professional and nice, he guided us through every process that needed to happen plus what can be done to fix our immediate problem. I will definitely come back to the company for more work and ask for him every time

Review 134 (2024-11-11 - Rating: 5)
Called Sunday and they were out here by 8:30am Monday (we opted not to do the emergency visit). We will always use them, they are professional, kind, and knowledgeable. Thank you, Sam!

Review 135 (2024-06-12 - Rating: 5)
Sam was super professional and a great service tech! Couldn’t have been happier. He was quick and efficient and was upfront about the problems and the different fixes.

Review 136 (2024-04-05 - Rating: 5)
Mike was extremely professional & explained everything to me in terms I could understand. He also answered all my questions. He is welcomed to work on my furnace, etc anytime. Would recommend him highly.

Review 137 (2024-11-07 - Rating: 5)
They were very friendly, down to earth. He explained everything that he was going to do

Review 138 (2024-09-17 - Rating: 5)
I noticed a problem at 1:00 pm, I called for service at 1:30, Jeff arrived on time at 3:30, by 4:00 pm the issue had been diagnosed and resolved!I couldn’t ask for more!Robert Ryan

Review 139 (2024-11-10 - Rating: 5)
Anthony was on time, efficient, knowledgeable, and solved the problem with a minimum of fuss. Good job, thanks.

Review 140 (2024-03-27 - Rating: 5)
David was very professionally & polite! and very transparent. He was very nice and very educated and able to explain our issue with our old plumbing...will definitely use again if needed!

Review 141 (2024-11-12 - Rating: 5)
Very personable and professional. Found a way to save me money on my visit

Review 142 (2024-02-23 - Rating: 5)
Jeff and Stephen came out to install new furnace and AC units for me and did a fantastic job! The work was quick and efficient and they walked me through my new HVAC system and gave a quick tutorial on how to use it effectively.All in all it was a great experience!

Review 143 (2024-04-13 - Rating: 5)
Jeff and Dan came out to make sure all the settings were right after we made the purchase and got so concerned due to the fun running constantly. They were very helpful! All problems got resolved!

Review 144 (2024-02-27 - Rating: 5)
Kyle wa amazing! He came in and assessed our situation then showed the different cost possibilities up front. He was so friendly and managed to fix our problem in about 10 minutes! Highly recommend!!!

Review 145 (2024-02-13 - Rating: 5)
They were able to come out quickly. The technician seemed very knowledgeable and friendly. George was very helpful and made sure drain was clogged before he left. Very competitively priced and prompt service.

Review 146 (2024-11-04 - Rating: 5)
We always use Dick Ray for good reason. Jesse was very nice and informative. He and J.R. explained the problem areas and the options to fix them. Very professional!

Review 147 (2024-08-02 - Rating: 5)
Kyle was thorough and timely. He presented us with options and wasn’t pushy to up sell or make any additional repairs.

Review 148 (2024-03-23 - Rating: 5)
Mike stopped by today to service my newer HVAC systems. He pointed out some features to me that I didn’t know about. He also gave me options to improve the systems. Some were very cost effective and some were not. I appreciated his honesty and knowledge so that I could make the best decision for me.Glad to have you in my corner Mike!

Review 149 (2024-07-05 - Rating: 5)
Very quick service to replace sump pump hours before the next storm hit! Would be happy to work with in the future.

Review 150 (2024-11-22 - Rating: 5)
Kyle did a great job! He explained everything, was very thorough, and very friendly. Well request him again when we need plumbing assistance.

Review 151 (2024-01-12 - Rating: 5)
I hope Jeff and Steffan (sp?) are well compensated. They not only are master installers, but their tenacity to get to our farm on ice covered gravel roads with steep hills and -10 wind chill was amazing. We made an excellent choice when we chose you folks. Fair price, fast turn around and installation by pros. Couldnt ask for more.

Review 152 (2024-12-27 - Rating: 5)
Thank you Anthony for providing excellent speedy service and quality of fixing my drain issue.

Review 153 (2024-03-19 - Rating: 5)
I recently had the pleasure of having Mike Shultz perform an HVAC check-in at my property, and I must say, he did an outstanding job. From start to finish, Mike displayed a high level of professionalism and expertise that exceeded my expectations. He arrived promptly, was polite and courteous, and took the time to listen to my concerns. During the check-in, his attention to detail was remarkable, as he meticulously cleaned and maintained the HVAC system. I am extremely satisfied with Mikes service and highly recommend him for anyone in need of HVAC services. Thank you, Mike, for a job well done! ⭐️⭐️⭐️⭐️⭐️

Review 154 (2024-11-11 - Rating: 5)
Vince was my service technician and I cant say enough about the excellent level of service he provided. I will be using Dick Ray again, and will be happy to refer them to my family, friends and real estate clients.

Review 155 (2024-01-19 - Rating: 5)
What I thought was a burst pipe ended up being a leak caused by water freezing on top of a blockage. After calling and requesting service, two technicians showed up within four hours (during subzero temperatures and I’m sure many other calls for service across the area)! Within 5 minutes they figured out it was not a burst pipe, and within 30 discovered the root cause - they kept me updated the whole time, communicated the change in the scope of work, and quickly got to work addressing the root cause (thawed drain pipe in garage, ran auger down drain pipe, cleared blockage). They also put valves in the water lines so I can turn off water entirely and prevent another issue in the future. The next day, they sent another technician with a camera to ensure drain pipe was fully clear. While expensive, as I’m sure it would have been with any other provider, they were super responsive, communicative, and efficient.

Review 156 (2023-12-01 - Rating: 5)
I reached out to them to fix a sink that had broken and started spraying water all over my office. They were quick on the phone I called in at 2:35pm and David one of their professionals was at my door by 3:40pm. He was friendly fixed my issue you quick did a few tests with us and went on his way. Thank you!

Review 157 (2024-04-10 - Rating: 5)
I called and they immediately placed me on the schedule. The plumber at the house explained everything that he did, and offered options. Excellent customer service. I will definitely use this company again.

Review 158 (2024-11-21 - Rating: 5)
Second visit from Sam this year. Two separate issues. Always friendly, courteous and knowledgeable. Would highly recommend

Review 159 (2023-10-09 - Rating: 5)
Scott came out and got to work! We had a leak in the upstairs toliet. His professionalism to the issue was great. Reassured us that the situation was under control. Made the repairs and cleaned up like we never had an issue. Explained the yearly plans that would include having a professional like him to take care of us should the need arise in the future, so we jumped on that! Pleased all the way around with this interaction. 5-star Scott!

Review 160 (2024-12-29 - Rating: 4)
Jesse was very personable and provided useful information.

Review 161 (2024-07-22 - Rating: 5)
I called about a plumbing back up and they were here within 2 hours and fixed the issue within 20 minutes or less. Fast and friendly!

Review 162 (2024-12-04 - Rating: 5)
Anthony did a great job. Very congenial!

Review 163 (2024-03-01 - Rating: 5)
Anthony came out and so did Kane to fix my plumbing issue. Anthony went above and beyond to make sure to fix the problem. Kane made sure to go over things to prevent this happening again really appreciate the time and attention they took with me to solve the problem would definitely use their services again in the future, if I had a problem and would totally recommend them to family and friends thank you for all that you do.

Review 164 (2024-03-01 - Rating: 5)
Mike Shultz was the man. He gave me an honest evaluation of my HVAC system, offered me immediate solutions and shared advice on what he would do. My system is old so the honesty and service was exactly what was needed.

Review 165 (2024-03-05 - Rating: 5)
The free inspection was very thorough. I received great feedback from Mike Shultz on the condition of my furnace and hot water heater. Both of which were over 20 years old. A worthwhile visit.

Review 166 (2024-02-12 - Rating: 5)
I used this company off of a referral from a friend and Was very pleased with how both Sam and Kyle helped with my issues and also recommended a couple other things I should consider that I could do on my own to help with plumbing issues in the future. I will definitely use them again!

Review 167 (2024-11-27 - Rating: 5)
Jesse of Dick Ray Master Plumbing and Heating came out to the house and fixed our grinder pump issue. He was very professional and told and showed me everything that was being done to fix the problem. As usual the Dick Ray team did a great job! Thanks

Review 168 (2024-10-24 - Rating: 5)
I highly recommend Dick Ray! We have used them several times and have had outstanding service every time. Employees are all extremely helpful and friendly. They respond quickly to every call and get the problem fixed fast and for a great price.

Review 169 (2024-12-09 - Rating: 5)
Anthony from Dick Ray Plumbing Heating and Cooling cleared my sewer system blockages today. He was professional, skilled, but also reassuring. My call to Dick Ray today had help coming within one hour. I was very pleased at the service I received.

Review 170 (2024-06-28 - Rating: 5)
Diid not to up charge me ! Peace of mind my unit was fine ! Nice I willl call them again ! You have a happy customer!

Review 171 (2024-11-26 - Rating: 5)
Right on time! Straight to the point!Answered all questions and more. Got job done right! Very pleased ! With Anthony and JR today. Overall will definitely keep using them for future properties.

Review 172 (2024-01-12 - Rating: 5)
Techs were prompt, personable, knowledgeable and fast. Furnace was back up and running within 3 hours of waking up with no heat after the quickly diagnosed and replaced a failed hot surface igniter.Everyone from the office staff to the techs were great to work with through the entire process.

Review 173 (2024-12-07 - Rating: 5)
On time and did a great job Thanks Jesse and Dick Ray

Review 174 (2024-05-11 - Rating: 4)
Being a landlord I appreciate the prompt, efficient and cost effective repair. I just wish there was a more seemless method of arranging the appointment time with the tennant. There was almost a refusal to contact the tennant necessitating me to act as the middle man scheduling and notifying arrival time. I can just imagine the problems this would be for a distant landlord or being on vacation. I went so far as conducting a three way call with the scheduler, tennant and myself.

Review 175 (2024-11-13 - Rating: 5)
You guys are on time did a great job and it didnt take long thank you

Review 176 (2024-06-21 - Rating: 5)
Great service. Tech explained all my options and did a great job getting us cool again! Thanks

Review 177 (2023-10-23 - Rating: 5)
Service men came right on time, were very professional, gave me an estimate and also how long the work will take. They finished earlier, everything is functional and they did a good job cleaning up. I am very satisfied!

Review 178 (2024-06-22 - Rating: 5)
Vince, the technician was professional fast, courteous, and took time to explain to me step-by-step What kind of repairs were needed.

Review 179 (2025-01-03 - Rating: 5)
They did some cleaning on my air conditioner and checked my thermostat. He was very kind and professional.

Review 180 (2024-11-09 - Rating: 5)
Very knowledgeable and professional. The job was perfect

Review 181 (2024-12-18 - Rating: 5)
Great job as always. Vince knows his stuff.

Review 182 (2024-01-24 - Rating: 5)
Service technician, Jessie, was very thorough analyzing the issues and explaining the repair options, including pricing. His repair process was just as he had explained, and he kept us updated throughout the job.

Review 183 (2023-11-29 - Rating: 5)
Loved how informative and nice your plumber was, I will be using your company again. I loved how upfront the company is about the cost of repairs. As a female homeowner I did not feel pressured to make any unnecessary plumbing repairs, I had the confidence that your company was being upfront about information given to me which was a fear of mine.

Review 184 (2024-03-19 - Rating: 5)
Came out the same day and replaced our pressure reducing valve that was causing low water pressure. We intially thought it was our water heater but after some testing the plumber determined it was the prv. It was a tad more than I expected it to be but the service was fast and friendly so I was okay with it.

Review 185 (2024-12-13 - Rating: 5)
Good and fast sevice reasonable price for drain cleaning

Review 186 (2024-11-23 - Rating: 5)
Eric is fantastic, personable knowledgeable,Makes Sure I know what the problemAnd solution even tho I don’t speak plumber!Ya’ll have great employees and they treat customers as if they were familyAll the service people who have come to work on our stinky problem🤦🏻‍♀️ are great thank you Dick Ray plumbers,I always recommend you to others!!!