Comfort First Heating and Cooling

Located in Sanford, North Carolina

Address: 7001 Lark Ln, Sanford, NC 27332, United States

Phone: +1 984-977-2082

Rating: 4.6

Services

Online estimates
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-01 - Rating: 5)
Tyler and Rex were so professional. They got right to work being careful to install our new unit with proficiency. Skilled and very knowledgeable in the product without hesitation! Highly recommend them and the entire team!

Review 2 (2024-11-26 - Rating: 5)
What a nice company. People on the phone were great. Trish was friendly, joyful and helpful! Brandon was professional and kind and understands that building trusting relationships with customers is essential to long term success. They helped me with my home warranty (AHS) which worked out great. So far a wonderful experience! Considering switching to them for my maintenance and repair.

Review 3 (2024-11-26 - Rating: 5)
I have used comfort first for several years for my HVAC servicing and today Daimien Gomez came to perform my fall tune up. He displayed excellent customer service and answered all the questions that I had with regards to my service and other products the company offers. Thanks for the thorough explanation and taking care of my units.

Review 4 (2024-11-08 - Rating: 5)
The service that I received from Comfort First is phenomenal. Mr. Ethan explained to me step by step what he was doing during the routine maintenance and the expected results instead of running all kind of tests and keeping me in the dark. I feel confident and satisfied that Mr. Ethan conducted an up to standard tests and evaluations. Thank you very much.

Review 5 (2024-07-10 - Rating: 5)
I was very impressed by Thomas, the Comfort First service expert that came to fix my AC. He showed a very empathetic concern for my situation and you could see he enjoys what he does. He explained things to me in a clear way.The customer service dept were able to book an appointment for each visit in a timely manner and I was lucky to see Thomas for my next appointment which made me feel even more at ease.Thomas with Comfort First definitely got me out of the heat and made me very comfortable and cool again. This is my go to company for all heating, cooling and plumbing. You won’t be disappointed at all.

Review 6 (2024-07-12 - Rating: 5)
Comfort First is the most honest hard working company I have ever hired. Not only did the young lady Renee do a thorough investigation of our system... My family and I had the quickest turnaround time thanks to Tyler and Rex. They are my familys savior with the fast and accurate work they did we can live in COMFORT again.... thank you comfort first

Review 7 (2024-12-24 - Rating: 5)
The young lady that helped us today was knowledgeable, kind, and the epitome of respectful. She identified the issue and went above and beyond to make sure the issue didn’t cause any additional issues. I would use again and again just because of Macie. I even signed up for their preventative maintenance program to keep them close to my HVAC needs.

Review 8 (2024-10-16 - Rating: 5)
Comfort First Heating and Air has serviced my A/C and heating systems for quite some time. Always expeditious at setting up appointments and notifying when technician is on his way. The technicians are thorough and complete the necessary maintenance professionally and accurately. I highly recommend Comfort First to anyone looking for efficiency in A/C and heating needs.

Review 9 (2024-09-11 - Rating: 5)
The repair associate, Tony, sent a text when he was on his way And he called when he was 7 minutes away. He was prompt, professional, and treated me respectfully by listening to my problem and addressing it. Tony checked my system and came back before servicing it, to explain what he found and how he would solve the problem. Then he fixed it! I’m a happy customer!

Review 10 (2024-01-15 - Rating: 4)
Update: The owner reached out, inspected the damage, and had a licensed contractor repair it.Buyer beware! The sales team seems great, but this company is a nightmare! They didn’t make sure my unit was level when they installed it. The drip pan leaked and damaged the ceiling. This happened on a Friday (6/23) evening. I called and was told a tech would call me that evening. No one called. I called back in the morning and they said they’d send someone between noon and 4. He showed up and said because it was their fault, they would repair the ceiling. He “temporarily” leveled the unit with a piece of wood he found in my attic and told me they would completely fix it during my regular maintenance, which happened to be scheduled for Friday 6/28. That tech showed up and had no information about what he was supposed to fix. He told me they’d send an installation team out to fix it. That hasn’t happened yet. Their “contractor” who is supposed to fix the ceiling called to reschedule the day before the appointment. He called at 9 p.m. to reschedule an 8:30 a.m. appointment. When I was showing him the damage, he answered a phone call while I was mid-sentence as if I wasn’t there. He ripped out some of the damaged ceiling and said it needed to dry. We scheduled a date for him to return. He rescheduled that for 7/6. He was scheduled to arrive between 8:30 and 9 a.m., but I didn’t hear from him until almost 11 a.m. He claimed that he forgot his phone and didn’t realize until he was almost at my house and couldn’t remember where I lived. He worked on the ceiling for a few hours and said he needs to return to finish it. The picture shows his work that is almost done. As you can see, he didn’t remove everything that had been damaged. I called this morning to speak with the service manager. He is currently “investigating” the entire situation.Update: I spoke with the operations manager, Jimmy. The “contractor” that they sent to fix the damage is not a licensed contractor. I asked if he would send a licensed contractor, but he wants to send the same unlicensed handyman.

Review 11 (2024-08-10 - Rating: 5)
The technician are always professional and get the job done. I have always been happy with Comfort First. They put in my unit and I have a maintenance plan. They always do a great job! Good Company

Review 12 (2024-02-02 - Rating: 5)
First off I would like to say as a responsible homeowner it should be our job to know about the major systems used in our home. Not having an HVAC yearly service plan was a big mistake in my case. Obviously, having a problem with your HVAC system can be a major expense that no homeowner looks forward to having to deal with. This recently happened to me and my family here in Sanford NC but I am actually really glad that it did. When our 30 year old system broke down this past weekend I called Comfort First to come out and see what the issue was and if it could be repaired. In this case it became clear very quickly that the compressor had gone down and it would not be getting back up anytime soon. So...yep it was time to update our 30 year old system. Bill Smart and an associate in training came out the next day to do an estimate on what it would cost to update the system. Bill was very proffesional and after going over everything he sat me down and walked me through 4 different proposals. I was impressed with the knowledge he laid out about all the different options. Wanting to make sure I was getting the best possible deal financially I called several other companies to come out and quote the job as well. My wife and I reveiwed all the options and ultimately we selected Comfort First because the overall value of their offering was the best. It was also clear to me that they wanted my business because their followup was outstanding. My consultant Bill Smart was even answering my questions via email at 11:00pm! So...the day of the install arrived and I was in for a really unhealthy suprise. I have posted some pictures below of what the coils and blower fan on my 30 year old system looked like. Bill had crawled around under my home and he knew the old system was in bad shape and had made some recommendations to me based on that. The changes he suggested would cost a little more but result in a healthier overall environment in my home. Initially I was reticent to spend the extra money but wow I am so glad I decided to listen to him. The air we were breathing was absolutely disgusting as you can see from the pictures. Be a responsible homeowner and make sure you know what the air your family is breathing has in it. If you want a tremendous value, proffesionalism, and a company that really cares about its clients then your very first call should be to Comfort First Heating and Cooling in Sanford N.C.

Review 13 (2024-08-28 - Rating: 5)
Damon and Trey came out and diagnosed our HVAC after it not working. They were excellent with their communication and professionalism. They made sure all questions were answered and made sure everything was back to working. Highly recommend.

Review 14 (2024-09-18 - Rating: 5)
Worked with Comfort Air for over a decade. They are friendly, attentive and treat you like a neighbor. Etson walked me through the maintenance points, very knowledgeable. Techs are always professional and personable.

Review 15 (2024-09-22 - Rating: 5)
Our 35yo heat pump died on 22Aug24, the same day our 14yo beloved dog passed away. Called our usual HVAC co. that we had a service contract with. They came out after a couple of days and diagnosed the issue as a bad blower fan. They said due to the age of the system, parts were not available and the system needed to be replaced, $10,000.Got a second quote from a different vendor which claimed that only the inside unit needed to be replaced, $3500. Wed have to make some sheetrock repairs afterwards, more $$$.Then Ricky from Comfort 1st came out, checked it all out, and said Yeah, we can fix that for ya. $1500. Within a week, the parts needed arrived and Billy had our 35yo HVAC system running like a charm in less than an hour. Guess who is getting our next service contract?Thank you, Comfort 1st Heating and Air!!!

Review 16 (2024-10-17 - Rating: 5)
Excellent customer service. Bryson was my service provider and he provided me with options and thorough explanation of Thermostat options. I highly recommend comfort First heating and cooling.

Review 17 (2021-08-21 - Rating: 5)
I had a tricky situation where the new unit couldn’t fit in the place if the old one, but it was no problem for Comfort First! Gary was able to widen the doorway to my closet and he did such a beautiful job rebuilding the moulding and hanging a new door. I’m very happy with the high quality of work both he and Andy provided for this installation.

Review 18 (2024-10-15 - Rating: 5)
Ethan did an excellent job as always. Very knowledgeable and polite. I think he has sold me on the new pluming upkeep plan as wellThank you

Review 19 (2024-07-03 - Rating: 5)
The tech arrived shortly after I received confirmation that he was en route. He was very thorough in executing the maintenance on my units. I was very pleased that it was not rushed as he also explained everything in great detail. He was very courteous, respectful, and true professional. Thank you for the continued high level of professionalism.

Review 20 (2024-10-11 - Rating: 5)
Bryson was the best! His professionalism, patience, and friendliness went beyond ANYTHING Ive gotten in customer service in a long time. He explained in details everything he did and answered all my questions. Its Bryson for me!!!!!! Thank you so much for everything!

Review 21 (2024-07-10 - Rating: 5)
We had a great experience with Comfort First today. Macie came and conducted maintenance on our air conditioner and we couldn’t be happier. She was a wonderful technician that we would welcome into our home anytime. Thanks Macie!

Review 22 (2022-06-15 - Rating: 5)
Super personable, super complete & clear about the product and services, ... me: super confident in what I got ! And my 26 kw home power vanguard is working great already with many years to look forward to.

Review 23 (2022-08-05 - Rating: 5)
We got three quotes for a new whole house standby generator. We picked Comfort First and Briggs & Stratton generators because they were the best. Joel Worsham was the most knowledgeable rep we talked to. He knows generators and can explain everything down to the smallest detail. The price and financing was very competitive. The Warranty is the best in the business. The delivery was on time and we couldnt have been happier with the install crew of Daniel, Joel and Kyle. They are great and its obvious these guys know what theyre doing. The installation of the generator went without a hitch and the final product is clean and professional looking. We cant think of a single negative to mention and the whole job exceeded our expectations.

Review 24 (2024-07-23 - Rating: 5)
Ethan was awesome! Very professional and polite. He fixed my A/C promptly. If I need my unit fixed again in the future, I will be requesting him as my technician. Thanks Ethan!

Review 25 (2024-11-04 - Rating: 5)
Very professional and courteous and showed respect for our property. The technicians listened to my concerns and explained everything thoroughly.Thank you

Review 26 (2024-05-24 - Rating: 5)
Came out the day after I entered a claim with my home warranty company and swiftly fix the problem. Wilson was a super friendly and knowledgeable young man. He explained everything that he did in detail. Highly recommend.

Review 27 (2024-08-06 - Rating: 5)
Our technician Bryson came out quickly, was very knowledgeable and thorough, and made recommendations to get us up and running and keep us up and running. Highly recommend!

Review 28 (2024-07-29 - Rating: 5)
Fast and friendly service. Attended to details. Quick to respond when issues arise. My unit was installed a few years ago, and I would gladly go with them again in the future when the time comes.

Review 29 (2023-12-04 - Rating: 5)
My wife and I had a meeting with Mr. Bill the project manager and it was honestly a great experience. Mr. Bill was very kind to my wife and I, he was also knowledgeable about our unit even though it was outdated and provided many solutions to our issues. I cannot say enough positive things about him. Comfort First has made this process that can be stressful excessively smooth and painless and I’m very grateful. I will probably be writing another review once the work is completed, thank you all so much for making this process enjoyable.

Review 30 (2024-07-02 - Rating: 5)
Ms. Macie took very good care of me. She took her time to check my A/C unit out from top to bottom until she found the problem. I had a bad capacitor & she had a replacement part in her company vehicle. She showed me what happened to the bad capacitor & took her time to explain to me what it does. In about an hour she had my A/C back up & running.Thank you Macie. Hope to work with you again in the future when its time to get my routine maintenance done.

Review 31 (2024-05-28 - Rating: 5)
The technician was extremely professional and courteous. She went through every aspect of her maintenance as well as the bill. It was a true pleasure to have a young lady so professional and pleasant, she is a true role model for her generation. If I could request her for all of my future hvac needs, I consider myself lucky. Take care

Review 32 (2024-06-07 - Rating: 5)
Comfort First Heating and Cooling provided excellent service today. They arrived on time, offered great customer service, and efficiently serviced my air conditioning units. Everything went smoothly. I highly recommend them for their professional and reliability!

Review 33 (2024-07-22 - Rating: 5)
Our AC technician (Macie) was very knowledgeable of our AC unit that was not working correctly upstairs. Macie talked me through every step that she was going to do to the SC unit. Macie did an excellent job and our AC unit upstairs is now working correctly and the upstairs is in the process of cooling down for being over 90 degrees upstairs.Thanks Comfort First and Macie.

Review 34 (2024-03-14 - Rating: 4)
I have been a customer for ten years and always had good service, however, my latest checkup left us feeling unsure of the price charged.Jason completed our spring checkup and recommended new capacitors for the blower and compressor. My research showed both capacitors would cost less than $100. My charge was over $450 including 15-20 minute installation. Even though you pay for expertise and parts warranty, we thought the charges were excessive.To be clear, my complaint was not about Jason, he was highly competent.

Review 35 (2024-06-12 - Rating: 5)
I had the pleasure of working with Demian, who came to address an issue with our HVAC system, and I must say, his expertise and professionalism were truly impressive. Demians knowledge and respectful demeanor made the entire experience smooth and reassuring. He quickly identified the problem and assured us that he would return to complete the job as soon as the necessary part arrived. I am grateful for Demians dedication to resolving the issue efficiently, and I am confident that our HVAC system is in good hands with him at the helm. A truly commendable service from Demian.

Review 36 (2024-07-17 - Rating: 5)
Ron was professional and kind. Thank you for getting my AC back up and running so soon.Tony came out today bc my AC had a separate issue from before and he got it fixed quickly and was very nice.

Review 37 (2024-04-03 - Rating: 5)
Comfort First has been the best since we got our new system. Always reliable and great service! Macy broke down everything we needed to know and answered all of our questions and recommended different parts if ever needed! Give it more than 5 stars!

Review 38 (2024-04-09 - Rating: 5)
Great job! We are not happy with American Home Shield, but Comfort First is top-notch. Installation crew was knowledgeable and courteous. All our concerns were addressed. Would recommend to anyone needing HVAC services!

Review 39 (2024-03-14 - Rating: 5)
I had a emergency leak in my water heater. AJ came right out and took a look at it. I needed a new heater and they were able to schedule me for the next day. The next day the crew came out, Tyler and Rex and they did a great job in a few hours. They were professional and efficient. I would recommend Comfort First to everyone. Thank you

Review 40 (2024-02-07 - Rating: 5)
Jeremiah did a great job on our HVAC repair. Worked through our warranty company, which I was admittedly nervous about (kind of a crapshoot and hard to jump through all the hoops to get warranty to actually pay for something)… but this was a great experience. Jeremiah was friendly and courteous, and he helped me understand my system better to save money each month. He was thorough, working through all the possible reasons for a problem. I felt like he really approached the problem as if it was his to fix— like if he didn’t do it, who would? And I LOVED his attention to detail. For example, I noticed he used a level when he screwed the thermostat back into the wall. When he was done, he asked if he could use a dustpan to sweep up around the thermostat. This is the extra level of care, and I’m grateful I won the warranty roulette and landed on Jeremiah and Comfort First.

Review 41 (2024-09-26 - Rating: 5)
The most professional heating and air company Ive ever dealt with. Year after year they reward me with excellent service! Once again, Comfort First came to the rescue and analyzed the problem with our air conditioning system, quickly ordered the new part and installed it within 24 hours of receiving the part. A true 5 star company!

Review 42 (2023-12-14 - Rating: 5)
I used Comfort First on see several repairs for my furnace and recently some duct work. I found their service and quality of repairs are unmatched in this area. The duct work they recently completed had some fasteners to come undone causing heat to go outside instead of inside my home. I called and within a couple of hours a technician was at my door to resolve the issue. Each technician is friendly l, and each one has worn shoe covers in my home which is important to me to protect my flooring and infection control measures. Their pricing is reasonable and great customer service. I would recommend using them for your furnace and heating and cooling system repairs. Top notch service!

Review 43 (2024-09-18 - Rating: 5)
Tom came in today, respectful, professional, and thoughtful taught me some useful things. I really appreciate him. What else could I say.

Review 44 (2024-06-03 - Rating: 5)
Javier was awesome! He was very thorough and gave me good solid advice about my HVAC units. Did not try to oversell me on anything but also was very honest in the lifespan of each unit.

Review 45 (2024-02-07 - Rating: 5)
Comfort First did a tune up of my HVAC systems. Anthony was very professional and prompt. He took care to keep our home clean. I believe he identified legitimate issues with our systems and did not try to oversell anything. The pricing for the resolution to the issues was fair. Will definitely call Comfort First again. Thanks!

Review 46 (2023-11-29 - Rating: 5)
Top notch service from appointment confirmation to finished job. Plumber Michael could not have been more cordial and polite AND knowledgeable and efficient. Answered my questions and concerns respectfully. Made a couple of suggestions which were helpful. Positive service experience.

Review 47 (2024-10-07 - Rating: 5)
Yearly furnace maintenance with usual great service!! Technician Terry was wonderful! Great company!

Review 48 (2024-01-31 - Rating: 5)
Every technician sent is absolutely fabulous. They are courteous, professional & informative. The technician sent today was great. Always feel like they are very knowledgeable and not out to get unnecessary expenditures from you. Thank you Comfort First for fine service & exceptional staff.

Review 49 (2023-09-10 - Rating: 5)
I wanted to give this company a great review since that was my experience. I have a home warranty and our a/c stopped working. I contacted the home warranty and they assigned Comfort First Heating and Cooling to my case. To be honest I was a bit worried about them since I read the other reviews and they are mixed. But I wanted to add my review since it was such a nice experience.So I contacted my home warranty at about 8pm on Monday night. The next day, Tuesday, I was in contact with them and they assigned a technician to my case that was going to be able to come on Thursday. They called me the day before as well to confirm the appointment. A real person called me- not just automated. The dispatch person even called me to see if it was possible for the tech to come early since he was running ahead of schedule on Thursday. I was at the store at the time, and told them I could be there in 20 min and they said that would work great since he was still driving. When I arrived and met the tech he was so nice and very professional. Thomas Howell was his name and he was really great at explaining things to me and helping me to understand the problem, which he figured out within 5 min of being here! I was shocked! He knew his stuff so well and he figured it out so fast! He educated me on how I can provide maintenance on my a/c and being a new home owner this information was gold, so welcomed and helpful!Luckily my a/c problem was not a major one, and it was a simple fix. I cant attest to what it would have been like if parts needed to be ordered or any of that, but for this experience and simple fix it was really great. I really appreciate Thomas for being so kind and taking the time to explain things to me so that I know more about the way things work in my house and how to care for them in the future. I also really appreciate the continued communication from the dispatch person as well as the updates and the phone calls. THANK YOU!

Review 50 (2024-02-22 - Rating: 5)
Oh my! I can’t say enough good things about Jeremiah! He was so professional, thorough, and knowledgeable. I been having high electricity bills and it was clear that we had a heating issue. He fixed it and diagnosed our problem and even took the time to explain what the actual problem was to us and how he fixed it. Comfort First you guys have a great employee! Thank you again!

Review 51 (2024-02-07 - Rating: 5)
Thank You for the opportunity to give KUDOS to your employee Damien. Damien came to my hometo service my unit. He was on time, kind and very professional. He looks very young,but was a wealth of knowledge taking his time to explain the system and its inner workings. I really appreciate the personal, respectful service. Damian is an HVAC superstar!!!!!! True Customer service seems to be a dying breed. Damian has restored my faith. Comfort First is very fortunate to have him.

Review 52 (2023-06-08 - Rating: 5)
We have always had problems with being out of power during crucial times, especially this past Christmas when the temperature was freezing and we were out of power for 3 days. We have always had a small pull cord generator to supply some relief during those times. However, it becomes very difficult to start up a small generator with a pull cord, pour gas in it and drag electric cords throughout the house as you age, so we decided to invest in a whole home generator. I cannot say enough about Joel and Scott, and all the employees we dealt with at Comfort First. They came when they said they would, they were very knowledgeable, courteous and very professional. They kept us informed continuously during the delivery and installation process. The whole home generator actually started up this week due to an electrical outage and it worked absolutely great! It is so nice to deal with a company that is dependable, honest and has the work ethics of years gone by. We thank all of you for such a great job. I highly recommend this company!!

Review 53 (2023-08-09 - Rating: 5)
I had a great experience with all of the employees that I communicated with from this company. Michael came out to diagnose the problem with my water heater, he was on time, friendly and gave me an accurate quote for the replacement. Beth from installation was helpful and efficient with signing the contract and explaining next steps. Daniel and Jeremy came out to install the new water heater and were friendly, professional and quick! Overall a great experience.

Review 54 (2024-07-04 - Rating: 5)
Comfort First exceeded my expectations, they were on time, respectfully work around my house and provide to my family conference a d safety environment at the time they were at home, efficiency good time administration, they finished 2 days work in one day, 😀.

Review 55 (2023-11-08 - Rating: 5)
The technicians were very industrious and polite. Cole was the lead plumber and we were pleased with the team’s work. They made sure we had water when they finished up each day (2 day job). Will recommend Comfort First.

Review 56 (2024-03-22 - Rating: 5)
Shocked to see negative reviews. This company has only ever gone above and beyond from day 1. Highly recommend!! All techs we have experienced have been so friendly and knowledgeable and scheduling is easy and appointments have always been scheduled within 3 days tops!

Review 57 (2024-07-14 - Rating: 5)
A/C went out in 95 degree heat, on a Sunday. But called C.F. and someone got back to me within an hour. Nice guy, Anthony, very knowlegdeable, efficient, friendly, polite. Diagnosed and fixed the problem very quickly. Thanks, truly appreciated!

Review 58 (2024-04-27 - Rating: 5)
Tony was very professional and informative about what services best fit my HVAC needs. I really appreciate the time he took to explain each service and answer any questions I had. Would definitely recommend!

Review 59 (2024-06-20 - Rating: 5)
The field tech Javier was great. Courteous, knowledgeable and very helpful. I’ve used these guys for years and they have always been spot on.

Review 60 (2024-05-23 - Rating: 5)
Macie was absolutely superb. She was fast, efficient, courteous, and she really knew her job. She ga e us a thorough recap at both houses. She upheld the tradition of excellent service that you have always given us.

Review 61 (2024-04-11 - Rating: 5)
Jason was the technician that came out. He was very informative and professional. He was able to come early so he gave me a call to make sure that would work with my schedule and when it did, he was very prompt and on time he made the entire process, stress-free.

Review 62 (2023-10-25 - Rating: 5)
Michael came and fixed our plumbing problem in no time at all. He did a great job and was on time, and he even went above and beyond and checked out our crawl space to see if there was any leaking. I highly recommend!! out and he was so great.

Review 63 (2023-10-18 - Rating: 5)
I had complete removal and replacement of all HVAC ducting, boots, and distribution chambers. The crew did a great job, coordinated with the other contractor doing encapsulation and finished the job ahead of schedule. The best part was they worked hard, didnt waste any time, were polite, neat, and respected us and our home. They could have come back the next day to finish up in a couple hours, but chose to work later so we wouldnt be without heat on a night when it was required. Cant say enough good about the two guys who did our job! Definitely will use this company again and recommend them highly.

Review 64 (2024-03-12 - Rating: 5)
The nicest technician arrived right on time to check my HVAC. Damien already had clean booties on, friendly, thorough,and efficient. He explained his report clearly and did such an excellent job that I plan to use Comfort to inspect a 2nd property. Excellent!

Review 65 (2024-06-02 - Rating: 5)
Technician: All round professional. Communicated exact time of arrival. Excellent technical proficiency. Identified items in need of additional maintenance/upgrade and performed the installation quickly. Very happy with the service.

Review 66 (2024-05-02 - Rating: 5)
Both technicians that came out to fix my kitchen faucet were very professional and personable. They fixed the issue very quickly and were on their way. Definitely recommend!

Review 67 (2024-03-01 - Rating: 5)
After I got home from work a few days ago, I noticed that our outside unit was running constantly, even with the thermostat set to off. I called Comfort First (first!) since I had used them once before and recalled that they did a good job. Thats when unusual things started to happen. It was after closing time for them, so I fully expected to have to just leave a message and they would get back with me the following morning. Oddly, their dispatcher actually answered the phone and asked me about the problem. When I inquired whether I should request emergency service or just address it the following day, she said she would message the technician and he could give me a call and advise. Yeah, right, I thought. If he even calls at all, itll be hours from now. Strangely, he called in less than five minutes. The technician, Ricky, advised me to shut the unit down at the breaker box and that he was about an hour away on another service call but could stop by in about an hour. My skepticism wounded but still intact, I said sure, just for laughs, knowing that he would never show up. Incredibly, in an hour, he rang the doorbell! After only a few minutes, he assessed the problem. Ok, I thought, here it comes. Having been through this a number of times with other HVAC companies, this is where hell tell me that due to the age of the unit and cost of the repair, it would be better to just buy a new system (they ALWAYS say that). Incredibly, he offered the quick change-out of an electrical part and had the unit back in working order in less than ten minutes. After explaining the warranty/guarantee stuff, and mentioning their equipment protection plan (with no pressure to take it btw), he was out the driveway and gone. Thank you, Ricky and Comfort First for making this issue about as easy and painless as it could be!

Review 68 (2023-09-15 - Rating: 5)
I had a technician to come out and get a quote on a dehumidifier for the whole house. With his expertise we were able to discover that it was just my thermostat showing a higher humidity than what it actually was. He calibrated it and now it’s measuring true. Comfort first saved me a ton of money so I’m very thankful for that. Great experience overall!

Review 69 (2024-03-12 - Rating: 5)
Ruben was phenomenal. He was on time, worked quickly to resolve the issues and was very kind and caring. He took the time to explain the issue. He was in and out in less than 30 minutes! Great job!

Review 70 (2024-10-25 - Rating: 5)
Comfort First Heating and Cooling was able to resolve my home furnace issues! Very friendly staff.

Review 71 (2023-09-13 - Rating: 5)
An entirely positive experience. Ease of scheduling and flexibility of same. The professionals who arrived or courteous and explained everything. They took the time to discuss any options that I may need in the future, and did not upsell any services that weren’t necessary. Would definitely consider subscribing to their maintenance program once my home warranty expires.

Review 72 (2024-08-01 - Rating: 5)
Ethan was the man, with his injured hand. A professional and thorough technician. Very detailed oriented and knowledgable.

Review 73 (2024-02-17 - Rating: 5)
Ruben came out and did an outstanding job went above my expectations. He is very thorough and takes pride in his work. I will use Comfort first from now on and I want Ruben as my plumber great asset to your company .

Review 74 (2024-02-22 - Rating: 5)
I was more than pleased with the service. Tony, the technician, was extremely professional and explained everything to me as he diagnosed the problem. He found a solution and the company ordered the part. They came back in 3 days and fixed the problem. Very professional and great customer service.Derik

Review 75 (2023-11-30 - Rating: 5)
2nd time we’ve had Comfort First out in 6 months and both visits have been great. Both techs (Steve today) were on time, explained everything in detail and were very professional. Highly recommend this team to anyone!

Review 76 (2024-03-26 - Rating: 5)
Wonderful job was done completing a tune up of the unit and getting it ready for the summer. Told me upfront everything that was going to be charged and what was covered under the warranty plan. Thank you for all the hard work.

Review 77 (2024-04-30 - Rating: 5)
I have been dealing with comfort forst going on my 3rd year! There techs are extremely professional, thorough, and explain everything in detail, scheduling is easy and tech arrived in the windo provided. Thank you guys for being reliable.

Review 78 (2024-11-25 - Rating: 5)
Ethan was great! He explained everything so i could understand.

Review 79 (2023-09-28 - Rating: 5)
Highly recommend.Compressor and capacitor went out on AC. Company was very easy to work with throughout the whole process. Co. was professional and responsive. All office staff were pleasant and helpful. Reached out and kept me fully informed at each step.Co. handled my repair expediently. CFHC was quick to diagnose, order parts for my older unit, and return to my home to replace.Also upgraded the lines with a filter to protect unit that was not standard when unit was originally installed. Also serviced my heating system while they were here, so it would work well in the coming winter.My technician Thomas was extremely knowledgeable and very thorough. It was clear he had a lot of experience and knew a lot about HVAC. The AC is running nice and cold now.I appreciate the good work and I appreciate that CFHC made this such a smooth process.Thank you!!

Review 80 (2023-09-07 - Rating: 5)
Don, a service manager, came out to my home in the afternoon to map out how the problem with my AC unit could be resolved. He informed me that he would return on Monday with a technician to fix the problem. That solution was perfect for me because it lined up with my personal schedule. Don noticed that a have a health issue and he could not let me go another day without AC. He called me about 90 min after he left and asked if it would be okay for him to return with a Sr technician and a technician who is new to the company. I gave him the green light. Those 3 men worked and got my AC back up and running in less than an hour. I am so grateful for their kindness, professionalism, diligence, and customer care. Now I can rest comfortably as I prepare for my treatment this Friday.

Review 81 (2023-12-06 - Rating: 5)
Anthony and Jake were very professional, did a very thorough check up of my HVAC units and made sure to replace parts that will help to enhance long-term performance.Very satisfied with the work theyve done

Review 82 (2023-11-06 - Rating: 5)
Bryson came out for a routine service call today and the experience was great. He got right to work, explained everything we needed to know and even answered some questions about the system that we had. He completed a check-up for both up/downstairs and we were very pleased with the results and his excellent service. I recommend Bryson for any/all heating or air system support needs. We are so glad he took good care of us.

Review 83 (2023-09-19 - Rating: 5)
Comfort First is an amazing contractor and they are not salesmen who try to sale you everything else except what you have asked for. Job well done by this company and they have come out to my property 3 times and have done exceptional work. I highly recommend them and will continue to use and refer them in the future.

Review 84 (2024-06-19 - Rating: 5)
Follow up was good. Excellent hard working young men . Thought about this and I just got to tell ya: them young men Tyler and Rex. We are very proud and overwhelmed with great expectations of the over and beyond they both did in putting in our ac/gas unit eventually the boiler wiring situated. Very impressed. Wonderful job they both did. They deserved more than a “high five”. It was super hot that didn’t stopped them from work. Your company very lucky to have these gentlemen. I wish them luck and have asked God to bless them.

Review 85 (2022-12-16 - Rating: 5)
Our technicians were awesome! This was a really big job, we needed a full install and new everything! They finished in about 8 hours. They were very knowledgeable, courteous, respectful, kind and patient. They had no issue answering several questions, even ones that I probably should have known the answer too...... We definitely recommend their services! Thank you both so much, you dont know how grateful we are to finally have heat!

Review 86 (2024-03-12 - Rating: 5)
Very professional, patient, and courteous. Amidst the complete system replacement, they were still able to make it a pleasant experience for my family. Thank you so much for a great job!

Review 87 (2024-06-11 - Rating: 5)
Update: June 2024 - Had a manufacturers defect on a recently installed system. It resulted in a failed compressor unit. Comfort 1st has always been diligent and responsive with their annual service & repair anytime theres an issue. The Comfort 1st team took speedy actions to work with the vendor to get a full replacement unit within days, and put me at the top of list for install when parts arrived! Comfort 1st customer service is one of the many reasons we chose them when we needed a new AC unit. They work together as a team from the techs on the road, to the teams at the office that keeps the parts moving, and accomplishing the paperwork. The team effort allows me to focus on the techs doing the repairs and assist if needed. Huge shout out to technician Bryson as he is such a great technician and customer service rep for Comfort 1st. Kept me informed, set proper expectations, and communicated very well with the office team to expedite parts and scheduling. I really feel Comfort 1st values me as a client and my wife and I enjoy their visits weather theyre doing an annual service, or a repair. If you are considering an HVAC team for service or replacement of a unit, I recommend Comfort 1st. Ive had excellent service and experience with their team, and ive worked with many of them over the years.Update: Nov 2020 - Just had a survey completed for a new HVAC to replace our failing 15+ year old system. The PM, Renee was very knowledgeable and thorough. She took complete measurements and inspected the entire current unit including ductwork and gave a very detailed estimate and presentation as well as options and pros vs cons. Very impressed with their detailed estimate and including concerns we had with the previous system. The solution we chose addresses everything we want from a new HVAC. Highly recommend considering Comfort First provide an estimate if your HVAC is failing. We have also had great success with them maintaining our current HVAC as referenced below.The technician was very knowledgeable and friendly. Anytime theres an issue he is able to explain it, provide multiple recommendations, and advice on each one. I trust them to maintain my HVAC system.

Review 88 (2024-01-29 - Rating: 5)
Best HVAC service folks in the area. START with them. Super friendly and knowledgeable tech staff. Have been using them for years, and theyve always done stellar work on my heating and cooling units(review re-post under different acct)

Review 89 (2023-05-06 - Rating: 5)
I had a 20kw whole home generator installed. Everyone from sales (Scott), the office team and the installation team (Daniels crew) have been amazing. They have all been very professional, polite and respectful! I have dealt with a lot of contractors in my years, but this by far has been the very best from beginning to installation. I plan on using them for all of my HVAC and generator services.

Review 90 (2022-08-31 - Rating: 5)
Nate was EXCELLENT. He was very professional, on time, respectful and informative. He thoroughly explained what was going on with our system and educated us on what the fix would do for our system. He wasn’t pushy on telling us what we should do he gave us the time to do our own research and walked us through the steps he went through to install the fix. Nate is a great asset to this company and I will definitely be using this company again for future use! I highly recommend this company.

Review 91 (2024-07-03 - Rating: 5)
The technician Ms. Smart she was very knowledgeable explained and answered all my questions and concerns she have a great customer service and very professional ..The company have great asset with her

Review 92 (2024-10-09 - Rating: 5)
The technician was great and thoroughly explained the results of the maintenance report.

Review 93 (2024-04-15 - Rating: 5)
Customer service excellent. Technician very professional efficient and before we signed of on work she described everything that was completed. This technician is an asset to Comfort First

Review 94 (2024-05-31 - Rating: 5)
Kudos to Tony!! After having 2 different technicians come out with unsuccessful outcomes prior to him, Tony was able to find and solve the problem. We are now cool and happy! Thanks!!!

Review 95 (2023-05-24 - Rating: 5)
James came out to do repairs on my plumbing. He was on time very professional and went beyond his call. He did not have the parts to complete my job and was scheduled to do 5 other jobs. He told me that he would be back in a couple of days. However, he finished the five jobs then went and found the parts needed and came back on the same day and finished my job when his day was really over and he could’ve went home, but he was committed to making the customer happy and he did. James is a great guy. He’s the kind of guy you want on your job.

Review 96 (2024-06-19 - Rating: 5)
I highly the Comfort First, everyone I talked to and came in contact with was nice, efficient and very thorough. They were patient and answered all of my questions. Thank you so much for your help!

Review 97 (2024-04-04 - Rating: 5)
The technician, Macie, was great. Very respectful and she got the job done. She made my daughter’s day by being the first female technician to come to the house. My daughter was amazed.

Review 98 (2024-06-07 - Rating: 5)
Thomas was awesome, professional, courteous, and explained everything in detail. I need an employee like him at my job. I would give more stars if it let me

Review 99 (2024-09-06 - Rating: 5)
Service was prompt. Technician Chris was prompt and professional. Chris came prepared, he wore shoe protectors 👍🏽In a short time my home was cool again👏🏽

Review 100 (2022-07-14 - Rating: 5)
Can not recommend Justin enough! He was super helpful when it came to fixing our AC. Took time out of his day to message me trying to troubleshoot our system and when that didn’t help, got me an appointment right away to come take a look at our system. He kept me updated on where he was at as far as an ETA for my appointment. Was very thorough in checking over our system and explaining everything to me that was being done. Worked super quick to get our AC back up and running and checked in after our appointment was over to make sure our system was continuing to work okay. Will definitely be going to Justin at Comfort First for all of our HVAC needs in the future.

Review 101 (2023-09-20 - Rating: 5)
I appreciated the timeliness and communication from Comfort First; they kept me apprised of the status of parts and repair time. Anthony (HVAC Technician) was phenomenal; pleasant, professional, timely and knowledgeable. I look forward to using their service in the future.

Review 102 (2024-06-06 - Rating: 5)
Tony the technician was on time, and resolved the problem with professionalism. It was my first Comfort First experience, but it wont be my last.

Review 103 (2023-09-13 - Rating: 5)
Ive had plumbers who misdiagnosed and couldnt fix a terrible leak in a bathtub faucet until Rob came to my house. Rob is a master plumber with 30+ years experience and he knew exactly what needed to be done and solved the problem! I am SO happy with Robs work and ability to do what others couldnt. Hes professional, kind and most importantly, actually knows what hes doing. I will definitely have Rob back to fix future problems.

Review 104 (2023-09-14 - Rating: 5)
Daniel the generator lead tech was very professional. He took his time & did a thorough walkthrough of the unit. He made sure he answered all my questions about my unit. Bill, was amazing with helping me get all my drawings & paperwork submitted to my HOA for approval. He even went over and beyond to make a phone call to my HOA when needed. I’m very impressed with the level of service & would highly recommend them to install your generator.

Review 105 (2024-11-18 - Rating: 5)
Outstanding technician. Knowledgeable,courteous and he provided great feedback.

Review 106 (2024-05-16 - Rating: 5)
Prompt notification prior to arrival. Well mannered technician with a clearly positive attitude and easy to communicate with. Overall excellent customer service by this knowledgeable technician.

Review 107 (2025-01-05 - Rating: 5)
Their service was very prompt very kind and very attentive. they came out on Christmas Day when we had no heat and within two days we had our new furnace.

Review 108 (2023-06-24 - Rating: 5)
The technician (Dan) was curtious and professional from the minute he stepped out of his van. We went inside and after a few questions he proceeded to check all the obvious things that could be wrong. After a thorough check we found out that the blower motor was getting ready to go, my wife and I decided to replace it now instead of waiting for it to completely stop. After a thorough cleaning of fan blades and housing and things put together he did a final check and things were good. He explained a few more things to us. We are happy with the results. Dan is a good and honest person.

Review 109 (2023-11-16 - Rating: 5)
Fantastic service. Steve was knowledgeable, professional, walked me through the technical info, gave money saving tips - a real pro. If you want Major League heating and cooling service you want Comfort First.

Review 110 (2022-06-17 - Rating: 5)
Justin provided A/C diagnostics & repair service via our American Home Shield home warranty contract. He was thorough and quite knowledgeable about his trade! He is also very kind and cordial. Highly recommend! That said, the wait for a service call was about a week, so we were very thankful the unit was not completely down during an unprecedented heat wave. I would hope the response time could be a little better in the event of a complete failure.

Review 111 (2024-05-30 - Rating: 5)
Tyler and Rex were excellent. They were very professional and answered all mg questions. I recommend them and Comfort First to anyone.

Review 112 (2023-11-28 - Rating: 5)
Just had my first semi-annual service with this company. Very thorough and professional. Hopefully I wont need any emergency service, but if I do, I hope Ill see a similar level of support consistent with this rating.

Review 113 (2023-09-08 - Rating: 5)
I want to commend Beth on a superb job of solving my humidity issue. I have been a corporate Customer Service manager for most of my entire career in the computer industry and she is absolutely the ideal person I would hire for my staff. She solved my issue and as soon as I need a new air conditioning/heat pump system, she will be the first person I call. Absolutely outstanding. Thanks, Beth ! ! !

Review 114 (2024-12-17 - Rating: 5)
Great team..work was done on time and great professionalism.

Review 115 (2021-06-22 - Rating: 5)
The people working for this company were all a pleasure to deal with, and they did a great job. The bid was competitive, with items included that were not included in other bids. The work was done really well: the two guys showed up on time, did a careful removal of the old air handler and condenser unit, and expertly installed the new air handler and condenser. They worked continually until the job was done, and cleaned up carefully after themselves. All three men —the estimator and the two installers— were very polite and professional, and were a pleasure to deal with. I was very happy with the entire process.

Review 116 (2021-01-21 - Rating: 5)
Comfort First is always very quick to respond to service requests in the past! This time they installed a new system and were just as fast! They worked later than normal to finish a 2 day install in 1 day, so that my family had heat overnight! They are very kind, professional and took time to explain everything. They even came inside and helped me set up thermostats after an incredibly long day! I give them all 5 stars and would reccomend them to anyone! My new system looks amazing and works great!! Thank You Comfort First!!!

Review 117 (2022-08-20 - Rating: 5)
Tyler and Rex - They are the A ++ team. Professional, knowledgeable, courteous, diligent, proactive, respectful, exuberant, dedicated and masters of their trade. They are a shining light for the company. They spent time after installing and checking the unit to provide instructions on the new thermostat. Tyler is very patient as we needed to try the same process several times. I can’t say enough about Tyler, Rex and help from Dennis for our project. Then, add Bill into the mix and we had the dream team. Bill has the patience of a saint and responded to my 64 questions as if this was the first time hearing that topic. Bill provided several proposals based on changes in the specifications of the job. Bill is so knowledgeable of the products and very professional and respectful. He guided us along and assisted in determining our needs and the appropriate choice without telling us about his recommendation. I highly recommend Comfort First as the vendor of choice for your needs. It will be the smartest move you make. The team provides superb customer service and proactive in their approachThanks to the fabulous team and company for the installation and impeccable customer service

Review 118 (2020-11-24 - Rating: 5)
This is a great company! From the first phone call to the complete installation done, it was an exceptional experience. Everything was explained well in full details. The team did an excellent job, I was told it would probably take 3 days, but the team (Omar, Carlos & Kalib manage to do it in one day. Great guys who are dedicated, knowledgeable & happy while they were working. Thank you for all you did. I highly recommend this company to all who need great service. Happy customer, happy life : ).

Review 119 (2023-10-03 - Rating: 5)
Technician was friendly and considerate. Gave me his expert advice and shared info on things that I specifically asked. Gave us information on sustainable maintenance, which was well received. I would definitely recommend.

Review 120 (2020-10-25 - Rating: 5)
Was interested in installing a natural gas powered whole home backup generator. Contacted the gas company as to who they recommended - Comfort First was one of the companies. After meeting with the companies and comparing their product offerings and associated services, I selected Comfort First for their competitive pricing, product knowledge, promised timing and ability to complete the job without requiring additional subcontractors.I was not disappointed - Joel and his crew arrived on time, as promised, and finished the complex and complicated installation within a 2 day period. The job was completed in a professional manner and thoroughly checked out to insure that it was functioning properly in all aspects. I was thoroughly impressed by the professional pride and the attention to detail taken in the installation of this product. I would highly recommend Joel and his team (Dennis and “little” Joel) to anyone considering the installation of a whole home backup generator.

Review 121 (2023-10-13 - Rating: 5)
Cole and Dee were the two most polite people ever. They did a fantastic job. I am very pleased. Highly recommend them for your plumbing needs

Review 122 (2023-12-13 - Rating: 5)
The company called and scheduled promptly. Technician arrived on time and was pleasant to work with. Michael was very knowledgable and did a good job fixing the problems.

Review 123 (2023-12-15 - Rating: 5)
The tech was very knowledgeable and professional. He took the time to explain everything he was checking and I was very pleased with his service. Anthony Nava is to be commended for his work.

Review 124 (2024-03-22 - Rating: 5)
Jeremiah was thorough and very knowledgeable. We have had comfort 1st out a few times now and they have always done a great job.

Review 125 (2022-12-23 - Rating: 5)
I used the company via my home warranty service, American Home Shield. This company was great. The customer service representatives were very helpful and the technicians were on time and very professional. They explained everything. I was very impressed. I will always use them and highly recommend their services.

Review 126 (2021-04-12 - Rating: 5)
This was a company referred by a friend. I was very impressed with the way they do business. The sales rep. was very helpful and he scheduled the replacement of my heating and cooling unit very quickly. He was courteous and knew how to help me secure financing. The two guys that did all the work were very helpful and answered all my questions. They did a great job and cleaned up when they were finished installing the new unit. They were professional and I would definitely use the company again and I will tell all my friends to use them. Great service. Im very happy with the results. Thanks again Comfort First! Mollie Frederick

Review 127 (2023-02-02 - Rating: 5)
Justin came out and went through our whole system in the attic. He was very professional and knowledgeable and was quick to explain all his actions to me and get our heating back online an working! Professional service by an expert at his trade, highly recommended!

Review 128 (2024-04-09 - Rating: 5)
My technician was courteous and completed my service quickly and explain everything she did with me. excellent service. I highly recommend this company.

Review 129 (2024-03-08 - Rating: 5)
The technician are always very polite and friendly. This is a great company to have when you need your unit service. If you havent used them your missing out.

Review 130 (2023-05-24 - Rating: 5)
Rennes was prompt on time for the appointment. She was very detailed on what she was doing and why she was doing it. When picking out new units she gave great recommendations and explained the differences between systems. She was patient and responsive with us. Great person, great attitude, and great company.

Review 131 (2023-11-07 - Rating: 5)
This company has demonstrated great customer relationship skills from start through service completion, especially Melissa who kept me up to date throughout their process.The service Techs are extremely knowledgeable, especially Thomas.who is highly skilled and resolved my issues and my home heating system is working well. Thanks All!

Review 132 (2019-10-30 - Rating: 5)
We’ve been with Comfort First since we moved to Sanford a few years ago. We used them for regular maintenance on our old unit and the timeliness and professionalism was always on point. Our old unit went out 2 months ago and we decided to go with a new system. Comfort First gave us not only great pricing but they were honest and upfront about our options. The install went great and only took half a day. We could tell they did all the prep work before arriving at our house. Comfort First truly makes you feel like family. Highly recommended. AJ and his team were amazing.

Review 133 (2023-11-29 - Rating: 5)
Steve did a excellent job, I hope I can continue to get Steve as my service person. He is the open person to explain the service he did on my unit, an the condition it was in. Thanks again Steve see you in the spring God bless

Review 134 (2016-07-27 - Rating: 5)
Everyone from the front office to the technicians were great!!! Everything was thoroughly explained and the work was done as it was detailed, and they ALWAYS showed up on time.I became acquainted with Comfort First through my home warranty, and Im glad that they do business with such a reputable group.

Review 135 (2023-11-18 - Rating: 5)
Cole Pike was very helpful when fixing our garbage deposal and brought parts required for service. This is his first visit and he does excellent work.

Review 136 (2024-01-22 - Rating: 5)
Service was first rate. Excellent and courteous. Answered all my questions and did a wonderful job with the installation of my new water heater.

Review 137 (2023-03-28 - Rating: 5)
My HVAC system is only 4 years-old, so I was extremely surprised when I began having heating/cooling issues in my brand new home. I submitted a claim through my home warranty company, received a phone call from Comfort First the next day, and technicians were at my home the very very next morning. I was extremely impressed by their prompt service. Justin and Trevor were very professional, polite, and provided me with lots of important information pertaining to my HVAC system. My Heating/Cooling was restored after these two gentlemen corrected multiple discrepancies preformed by my builder. I am very grateful my home warranty company contracts Comfort First for my area. I trust them to prove me with First class service. Thank you so very much Justin & Trevor, my 2 little munchkins can sleep comfortably again!Update:HVAC system stopped cooling again after only working for 2 weeks. I contacted my home warranty company to have my original service request reinstated. Comfort First contacted me the very same day and had technicians at my home the next morning. Again, Im overly amazed by their level of prompt response and professionalism. When Justin & Trevor arrived to my home, they were just as professional and knowledgeable as the first service visit. My cooling issue was promptly resolved and explained to me. Additional things were inspected to insure I wouldnt have repeat issues anytime soon. I stand by my initial review. If I could give 100 stars I would. Thanks again guys, the cool air feels GREAT!

Review 138 (2023-09-22 - Rating: 5)
Daniel arrived promptly at beginning of service window and performed annual service on our whole house generator. We are very pleased with this company and have recommended Comfort First to our neighbors.

Review 139 (2020-10-15 - Rating: 5)
Comfort First sent service man Billy on a home warranty service call on our heating system. He arrived on time and was very professional and yet personal in every way. He explained what and why on every thing he did. He was very knowledgeable and helpful. Plus he was careful in taking care of our house the way he would his own, or in a way he would want a service man to be in his home. His focus was on fixing the problem in the most efficient way and yet be considerate of the homeowners cost. In other words, he didnt try to sell me on a bunch of things not really needed. Very honest!I would recommend Comfort First and especially Billy!Thank you for your help!

Review 140 (2023-12-01 - Rating: 5)
Steven my technician was super thorough, detailed and informative. He is great and educating a lay person about the ins and outs of the maintenance inspection.

Review 141 (2021-05-16 - Rating: 5)
Technician, Mr. Tyler Staples, was very professional and thorough. This has been a great experience for my family and I. That is, we have been here in NC for a little over 1.5 years and have done some remodeling work with some bad experiences.... As apprehensive as I was to do this (while not in the house myself) this was overall, a very good experience. Thank you!The Comfort First team of Beth (corporate), Bill (sales) and Tyler (installation) has been outstanding in making my family and I feel taken care of as a good paying customer.

Review 142 (2017-07-12 - Rating: 5)
Our service with comfort first was excellent. Travis was super nice and professional. After our initial call he was out to our house in about three hours and was able to fix our unit in 35 minutes. He also gave us some tips on the right filters we should be using. My husband and I highly recommend these guys!

Review 143 (2023-08-25 - Rating: 5)
Excellent HVAC repair service. Mr Bryson Taylor the HVAC technician did an outstanding job repairing my hvac system. He is very professional, courteous and knowledgeable to questions extended during and after the hvac repair. Thank you Mr Bryson Taylor for going above and beyond, making sure my hvac system was completely repaired and functioning. Comfort First Heating and Cooling, you are a dependable and reputable service.

Review 144 (2024-04-12 - Rating: 5)
Excellent service! Very knowledgeable technician. Comfort First is a partner service provider with AHS and they do great every time!

Review 145 (2021-12-03 - Rating: 5)
Bill was on time for the whole house dehumidifier estimate. He answered all of my questions and was very knowledgeable. His pricing was fair and his suggestions were valuable. Highly recommend working with Bill and Comfort First Heating and Cooling.Edit: Tyler, Salvador, Rex, and Josh came to install the 2 dehumidifier units. They were incredibly knowledgeable, professional and courteous. Also, clean up well as of they were never here. Highly impressed with the entire team and I look forward to continued relationship.

Review 146 (2018-08-30 - Rating: 5)
Phenomenal service all around! I would recommend Comfort First to anyone and everyone. I had to replace my entire gas pack unit that heats and cools the first floor of my house, so in that process I dealt with a number of Comfort First service techs, project coordinators, and installers. Every person was top notch. Extremely knowledgeable and professional. I was so impressed. Give them a call!!!

Review 147 (2023-10-19 - Rating: 5)
Thomas was awesome! Was here early, fixed my issue with my HVAC and went above and beyond my expectations for amazing customer service. Great Job Comfort First Heating and Cooling! Thanks Thomas!

Review 148 (2023-09-20 - Rating: 5)
James is wonderful. He cares about doing a top notch job and is kind and thoughtful. I highly recommend James and Comfort First. They are my go-to company.

Review 149 (2023-08-04 - Rating: 5)
Bryson was awesome. He was determined to figure out our issue and get us a timeline for a potential fix. He was the second tech we had out, the first was from NC Air Services which was terrible! Comfort Forst Heating was amazing.

Review 150 (2024-06-19 - Rating: 5)
Javier was the best! Attentive and hardworking. He explained what was going on and what would happen later!

Review 151 (2023-05-08 - Rating: 5)
Re: Plumbing pipe repair - Technician: JamesAppreciative of the professional service and courteous response to questions extended during the repair of a exterior facet leak. I would recommend both Comfort First and staff to anyone who is looking for a dependable and reputable service!

Review 152 (2023-09-14 - Rating: 5)
Two professionals showed up on time, wore shoe covers and were very friendly. They quickly went to work, diagnosed the problem - and fixed it on the spot. Great service!

Review 153 (2020-08-18 - Rating: 5)
Billy E. was professional, very knowledgeable and it was clear his focus was on resolving our issue and making sure our customer experience was a priority. Comfort First provided great communication through every step of scheduling and part ordering. I would definitely recommend this company and technician!

Review 154 (2016-06-13 - Rating: 5)
I am extremely happy I went with Comfort First. They were very helpful. We needed our thermostat updated and it took no time for the install. The gentleman that came was professional and prompt. Everyone I spoke with on the phone was very nice. We will be using Comfort First again !

Review 155 (2021-04-23 - Rating: 5)
Fantastic service end to end. Estimation was professionally done with measuring the entire place and providing multiple options and price points. When my schedule changed they brought in a crew from hours away to accommodate my last minute change. The install was quick, Profesional, friendly. Will use them again.

Review 156 (2023-11-27 - Rating: 5)
Mr. Rob & Mr.cole has very good positive. Attitude and very nice. they were in&out and made sure everything was working to my liking before they left very clean and professionalGive these guys a raise

Review 157 (2022-11-17 - Rating: 5)
I have been a customer of Confort First since 2014 the customer service they provide is awesome. Megan and Conner have always gone over and beyond to assist me with any issues or concerns they I may have when it comes to maintenace or services being provided on my system. They take the time to explain what is being and next step. There needs to be more employees like them. Keep up the good work.

Review 158 (2024-01-22 - Rating: 5)
Comfort First Heating and Cooling responded quickly and was able to get the issue fixed. The pricing is great and they do honest and quality work.

Review 159 (2022-12-14 - Rating: 5)
Briggs and Stratton generator installed. Could not be more pleased with the quality of the work and the professional attitude of their employees. Have never seen a better group of guys. The whole company has been a pleasure to work with...I mean everyone I have dealt with. This was a very hard install due to a home built in 1964 and parents that are with home health care. They are the best people I have dealt with period. I could say more but less is more.

Review 160 (2021-02-24 - Rating: 5)
We have used Comfort First Heating and Cooling a couple of times now. We have most recently had them replace an old AC unit and they did a great job. They are very professional in every way. They kept everything clean and left nothing behind for me to clean up after them. The new unit works great and we couldnt be happier. Will definitely use them again, and will recommend them to anyone needing their services.

Review 161 (2023-08-29 - Rating: 5)
Steve was very professional and knowledgeable. And will use confort first in the future, Bryson arrived today, motor for my A. C was on order and installed, his work was above and beyond

Review 162 (2022-06-28 - Rating: 5)
The team came in at 8 o clock and stayed working all day long. Did a great job, were respectful and courteous while my 1 year old napped. Cleaned up after them. Great work ethic and super Nice! We got a zone added to upstairs, new HVAC system, and two new thermostats.Thank you!

Review 163 (2023-09-06 - Rating: 5)
I Just got done building a cabin and (not my plan) had to be the GC on the project. As such, Ive worked with a lot of contractors the last 2 years. All that said, i WISH I could have had these guys do work on our last project- EXCELLENT WORK!!

Review 164 (2021-03-31 - Rating: 5)
After calling and getting a few quotes for a new system installation, they were by far the best! They made helpful suggestions to improve heating and cooling my home to getting out in a timely manner. The technicians were great and arrived on time, as well as, cleaned up everything like they were never there. Give them a call for anything ac related!

Review 165 (2020-09-29 - Rating: 5)
The technician was on time, professional, and knowledgeable. He explained what our problems were and what to anticipate regarding future maintenance. I was pleasantly surprised that my AC was back and working within 30 minutes of the visit. I have had a few home warranty issues that left a bad taste in my mouth, but Thomas was able to restore my faith. Thank you!

Review 166 (2020-09-12 - Rating: 5)
Billy Eckenrode it was extremely helpful and knowledgeable. He fixed the problem with my air conditioner quickly, and then made some excellent recommendations for the future, I did not try to pressure me into having any further repairs done at this time. I appreciate the fact that he put my needs first and gave me good advice while doing a very professional job.

Review 167 (2023-03-15 - Rating: 5)
Highly recommend Comfort First!!We were struggling with an indoor breaker popping, preventing our house from heating properly. In spite not being the company that installed the system, Bill helped solve the problem for WAY less than we expected! Thank you so very very much, Bill!!

Review 168 (2020-07-22 - Rating: 5)
My generator installation was completed on time. Joel explained the process and kept me updated as the work was being done. He and his team were professional, friendly, and careful to clean up the work areas before they left. I definitely recommend them!

Review 169 (2020-09-25 - Rating: 5)
Technician was very knowledgeable, courteous and efficient. He even pointed out an issue with my AC that no other technician has ever pointed out before. He fixed that issue for me for a fee that was far less than what the issue caused. I knew he wasn’t trying to make a sell because the issue that he pointed out I had a problem with 5 years ago before I even used Comfort First. Thanks Billy.

Review 170 (2023-09-13 - Rating: 5)
James was very professional explained everything he needed to do to repair our faucet troubles. We would definitely recommend and a big thanks to James for the awesome experience.

Review 171 (2023-11-16 - Rating: 5)
Great service! Michael was superb; he identified the problem, changed the garbage disposal and drained the pipes and cleared the stoppage. I am completely satisfied.

Review 172 (2024-07-09 - Rating: 5)
I was so grateful they were persistent in trying to solve the problem of my broken AC. I was so worried I was going to spend a small fortune to replace it.

Review 173 (2020-10-08 - Rating: 5)
The service was done with complete satisfaction. They came on time and were very professional and thorough.The technician, Billy Eckenrode, was very professional, friendly, helpful, and made sure that all of my questions and concerns were addressed.I also liked the fact that he provided suggestions to make my home safer and sufficient.I will definitely us them for my HVAC service and needs.

Review 174 (2018-07-24 - Rating: 5)
The Technician was great. He was prompt, courteous , and very professional. He was knowledgeable and fixed the unit with great expertise without any hesitation. Please send him every time we need services rendered. We are very pleased with Comfort First Heating and Cooling and highly recommend them to anyone with heating and cooling needs.

Review 175 (2024-03-08 - Rating: 5)
Jeremiah was my service tech and he explained a ton of information regarding my unit and gave some tips and tricks to keep it running properly

Review 176 (2023-09-26 - Rating: 5)
James and his teammate were quick and efficient. They replaced a drain trap for our bathroom. Will definitely use Comfort First again for our plumbing needs.

Review 177 (2023-04-27 - Rating: 5)
Paul Thompson was very professional and nice. His customer service was on point. I will definitely use Comfort First Heating and Cooling again for my A/C and HVAC systems.

Review 178 (2023-01-12 - Rating: 5)
Tyler and crew rock they are on time and do great work. All debris is gone and they are quick and efficient. I would ask for them anytime I need them for installation. Twice they have been here for 2 different installations and they are very good. Thanks Mitch