Roto-Rooter Plumbing & Water Cleanup

Located in Rockville, Maryland

Address: 30 Courthouse Sq # 301, Rockville, MD 20850, United States

Phone: +1 301-755-2939

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-04 - Rating: 5)
Special shout out to my technician, Jerry, one awesome guy... He came out and replaced my spigot and main water shutoff valve. As expected, he had to run out to get parts, but was still able to finish the job in a reasonable amount of time. Also, as a homeowner and customer I truly appreciate the FREE estimate (🙏🏽🌞) Roto-Rooter offers 👍🏽👍🏽I would definitely use them again when I need plumbing done!!

Review 2 (2024-09-17 - Rating: 5)
Min was once again great! We had used him before and requested his assistance again for a separate plumbing issue. He was very helpful explaining what was going on and all the options available for me to try. If we have further plumbing needs, we will be using him.

Review 3 (2024-12-02 - Rating: 4)
We called a local plumbing company to fix a backed up sink. They were not able to help us. The plumber said Call Roto-Rooter.Technician Abdul from Roto-Rooter came out and fixed the issue. It took him a few hours. He did a great job.The reason I gave 4 instead of 5 stars was because of the price. It was expensive. But Abdul got the job done.

Review 4 (2024-12-20 - Rating: 5)
This is the third time I have used your company, and as always excellent service. Especially more than pleased with the technician Daryl. Daryl is fabulous. We actually request Daryl when we have a problem. Stellar technician.

Review 5 (2024-11-10 - Rating: 5)
From start to finish the process was flawless, I had a problem with a clogged pipe from the street to my house to the point it was overflowing on the outside. From my online Sunday morning inquiry to my Sunday early afternoon service everyone who called and the service man was excellent. They even give a $75 discount if you donate food items. I highly recommend this company.

Review 6 (2024-11-13 - Rating: 4)
Had a Monday morning drain blockage downstream from two sinks, dishwasher, and washing machine. Roto-Rooter came out later that morning, and from initial phone call to completion the service was polite, prompt, and effective. Sam the technician was friendly and informative, and got the job done. The only reason for 4 stars instead of 5 is that the price seemed quite high.

Review 7 (2024-09-29 - Rating: 5)
Roto Rooter sent a technician within 3 hours of me requesting an appointment. I had a leaking toilet and a broken shut-off valve and somewhere I had to be in 4 hours. Sayda got right to work and fixed both problems quickly. She recommended addressing the water pressure with my building and checked out another valve to see if it was problematic. I really appreciated her advice. I’ll definitely use this company again.

Review 8 (2024-07-10 - Rating: 5)
It was a pleasant experience! Abdel did an awesome job fixing our clogged kitchen sink! He took the time and getting the job done on 7/8/24 Monday! Thank you Abdel! Definitely will do business again! Satisfied client here, Marisa Dawson

Review 9 (2024-09-08 - Rating: 5)
Jerry arrived to perform the service, and it was a pleasure working with him. He clearly explained the issue and completed the job efficiently. Im very satisfied with the work and the final result. Thanks, Jerry!

Review 10 (2024-09-15 - Rating: 5)
Jerry was punctual, polite & extremely knowledgeable. He quickly analyzed my problem & offered excellent solutions. Jerry has place the order for what I’ll need for my repair. I’m looking forward to continuing to work with Roto Rooter.

Review 11 (2024-10-23 - Rating: 5)
Lal was fantastic. He quickly diagnosed our issue and was able to resolve it very quickly. We’re very satisfied with his expertise!

Review 12 (2024-09-07 - Rating: 5)
Sayda came quickly on a Saturday and was able to fix my leak. She was very friendly and did a great job figuring out a solution so we could get our water back on.

Review 13 (2024-12-02 - Rating: 5)
Same day service (4 hours after I requested an appointment) and super fast resolution to our issue. Jose was outstanding!!

Review 14 (2024-07-21 - Rating: 5)
The best !!!Abdel arrived, sussed out my situation, and got everything working quickly with the ease of a professional who knows what to do!He gave extra useful advise, and demonstrated a true sense of caring for his customers needs!I highly recommend RotoRooter, and Abdel for any, and everyone in distress with plumbing matters hands down!

Review 15 (2024-11-11 - Rating: 5)
My technician Min was excellent, punctual and explained the process. Thank you for coming out so quickly after our regular plumber never showed after waiting all day.

Review 16 (2024-10-06 - Rating: 5)
Jerry came to the house and gave us an honest recommendation that we appreciate. We had another company come earlier in the year but the information Jerry gave us was way more informative. Thank You!

Review 17 (2024-09-13 - Rating: 5)
Jeffrey was a wonderful technician. He was very knowledgeable and dedicated in performing his job. Excellent customer service.

Review 18 (2024-07-03 - Rating: 5)
Abel was wonderful. He was able to get to the house within two hours of me calling to clear a main sewer line that backed up.He was very thorough, went over the pricing very clearly, was very clean, cleaned up when he was done, and got it all taken care of efficiently.

Review 19 (2024-09-18 - Rating: 5)
Sayda Morales gave five star service and quickly discovered the cause of our ground leak in the basement. She was extremely competent, thorough, knowledgeable and kind.

Review 20 (2024-04-28 - Rating: 5)
Excellent experience on an unexpectedly complicated plumbing job. We had a clogged drain - the technician came out in no time, on a weekend, and got to work. After the drain was cleared, we realized we had a bigger plumbing issue due to an earlier construction defect that was now causing a leak in the basement. The technician stayed for 3 more hours until everything was fixed, and the repairs be made will make it easier to maintain and troubleshoot the pipes going forward. (The only additional charge was for parts.) Excellent, thorough, and friendly service from Abdel. Highly recommended.

Review 21 (2024-07-18 - Rating: 5)
The tech that came out was prompt, very professional and polite. He knew his craft and wasted no time addressing it and explaining it from start to finish. It was a very difficult job but he was diligent and got my drains cleared.

Review 22 (2024-11-02 - Rating: 5)
Had an emergency where hot water heater flooded…they were out within 2 hrs and had the water heater replaced the same morning. Friendly, easy.

Review 23 (2024-10-14 - Rating: 5)
Oleg was amazing!! He helped me through every step of the process and made a very stressful situation much more manageable. Thank you so much for all your help!

Review 24 (2024-05-31 - Rating: 5)
My experience using Roto-Rooter was easy and convenient. I was able to make an appointment on line late night for the very next day. The service tech Abdel was excellent, friendly and professional. The job was completed quickly.

Review 25 (2024-12-02 - Rating: 5)
Thank you very much for helping me with my clogged up toilet issues, the plumber who worked on my toilet was highly knowledgeable and extremely kind and helpful since then my toilet issues have been resolved thanks Roto Rooter

Review 26 (2024-10-06 - Rating: 5)
Jerry provider excellent customer service . He was very knowledgable and did an excellent job. I would definitely use again. .

Review 27 (2024-07-03 - Rating: 5)
Abdel was on time, quick to diagnose the issue and fix it. He also provided with suggestions with how to prevent the issue from happening in future. Highly recommend the service from him and roto rooter.

Review 28 (2024-06-08 - Rating: 5)
I had a clogged drain issue and Roto rooter was able to send out a technician within 20 minutes on a Friday evening. Abdel was able to resolve the issue quickly and with a friendly demeanor. Great job!!

Review 29 (2024-05-30 - Rating: 5)
Abdelmounim arrived within 2 hours of my call, and quickly assessed the issue. I felt the price was fair and the service, beyond reproach. I learned a lot in the process and am confident the problem has been fully resolved. Thanks!

Review 30 (2024-07-19 - Rating: 5)
Great service. I called and the same day I had someone come to my house and help with my sink. Abdel was great and very fast.

Review 31 (2024-04-14 - Rating: 5)
The work Abdel did was excellent. He explained clearly the plumbing issues we were having and resolved the problem. He is organized and neat. If we have any future plumbing issues, we would like to have him come back and take care of the issues.

Review 32 (2024-05-08 - Rating: 5)
Abdel was on time and very professional. He made sure to explain what the issues were and what work would be needed in the future. He worked fast and efficiently and cleaned up as he worked! Thank you Abdel for the great service!

Review 33 (2024-02-04 - Rating: 5)
Lian was great!He quickly fixed our clog, explained everything to us, replaced all parts neatly and did not make a mess. We are very pleased and hope to work with him again if we ever need a plumber

Review 34 (2024-05-31 - Rating: 5)
Abdelmounim was professional and efficient in repairing our busted mainline kitchen pipe. His work is clean, and he ensured everything was running smoothly with no leaks or issues before departing.

Review 35 (2024-03-22 - Rating: 5)
Great service today! Although our issue couldn’t be solved right away, our technician, Daekwon was very kind and incredibly persistent trying multiple different ways to try and unclog our system. He arranged for a technician with a camera to come for a follow up, so fingers crossed everything will be running smoothly soon!

Review 36 (2024-04-18 - Rating: 5)
I was having issues with my hot water heater, it was after 5pm so I was worried that I wouldn’t be able to find anyone to help. But I called Roto Rooter and Abdel (serv tech#2395) came to my house at 7:30 pm and helped me get my hot water back on! Very pleasant and explained everything he was doing. Awesome service.

Review 37 (2024-02-05 - Rating: 5)
Rich was absolutely amazing! Honest, fair, and thorough. We were skeptical about a big name company, but Rich made the whole experience feel personal, he really wanted what was best for us. A large company benefit with a hometown feeling, what more could you ask for? 6/5 ⭐️

Review 38 (2024-01-30 - Rating: 5)
Needed to turn off the water feed into the house and when I turned it back on it leaked, a lot. I called the team and Jack came out and did an initial assessment. About 20 minutes later the tech Tian came out and replaced it with the quickness. He was a really nice guy with great customer service. The whole process took less than three hours from phone call to completion. I highly recommend them for your plumbing needs.

Review 39 (2024-01-28 - Rating: 5)
Roto-Rooter was great, I called on a Sunday right before a Raven’s Divisional playoff game and had a technician at my house within the hour. Jame was quickly able to diagnose the issue and was ready to start working on replacing the Sump pump and installing the battery backup. He was courteous, knowledgeable and professional. I would recommend him and Roto-Rooter to anyone with plumbing needs!

Review 40 (2024-02-01 - Rating: 5)
Trevor is friendly and polite and has decades of plumbing experience. He came quickly and charged a fair price. He spoke in terms I could understand without any plumbing jargon. He also provided photos of his work that I otherwise would not be able to see. Reccomend!

Review 41 (2024-03-22 - Rating: 5)
Brandon and Jacob both worked diligently to solve my issue. As annoying as it was Jacob didn’t just walk away without trying to figure out what was causing my problem. Turns out his suspicions were correct and he set up a work order that for a plumber to come and he came quickly. After the two of them conversed for a short while my problem was rectified. I appreciated their patience and helping understand how my system works, where the issues stemmed from and what they were going to do to fix them step by step. I am a happy customer!!!

Review 42 (2024-04-15 - Rating: 5)
I called Roto-Rooter for an emergency backup with my sewage. They were responsive and called me back with updates on when the tech would come out. Within an hour of my initial call, Abdelmouni showed up, gave me a quote, and immediately got to work. He was very informative and efficient. Highly recommended.

Review 43 (2024-01-28 - Rating: 5)
Tate (5118) was great. He made a very stressful situation run very smoothly. I highly recommend him due to plumbing expertise and professionalism. Great customer service, call Roto Rooter for your plumbing needs.

Review 44 (2024-01-05 - Rating: 5)
We had an issue Friday evening and someone came out the next morning. Very nice gentleman who explained everything very well. The price was a little high but we expected it because it was a Saturday call and very last minute. I would definitely use them again.

Review 45 (2024-02-01 - Rating: 5)
Had a minor problem that needed to be resolved quickly. We had a plumber here in less than 2 hours. Desmond was professional, fast and did quality work. I am very happy.

Review 46 (2024-02-03 - Rating: 5)
Sam T (PAO) was very polite, friendly and most helpful evaluating the drain issue we have. Due to the non standard drain configuration under the house he was not able to snake the drain to clean the clog. However with his great advise we were able determine a path forward. You should be proud to have Sam on your team.

Review 47 (2024-02-01 - Rating: 5)
Very quick to respond, communication is great both with the scheduling assistant and the actual technician. The issue was analyzed and explained thoroughly, James was very polite and patient, offering a few possible causes and solutions. The work is clean and quick.

Review 48 (2024-03-17 - Rating: 5)
I had a water break so called RR. Initially I was disappointed as the customer service tilde me a tech would be available bet 6-8 pm, however no one showed up and the customer service could not help. I had to reschedule appointment to next day but the tech Abdel who came in the morning was brilliant and very knowledgeable. So the stars is only because of him else I do not think I would have given even a single star to RR for the falls promise.

Review 49 (2024-01-29 - Rating: 5)
The technician Tian arrived within the time the the dispatcher stated, when he arrived he was very pleasant and listened to the issues that was stated to him, he then repeated back to ensure what stated was correct. He ensure that I knew the estimated cost of the repair prior to work being started, Tian talk to me let me know every step that was being done. After the unclogging was completed he then check to make sure that it was done and looked at the second part of the job and was able to give me advice about what was needed and would put in for someone to contact me for the next step as well as an estimate. Tian is a reliable technician and I recommend his services to anyone.Savoy Miller

Review 50 (2024-03-19 - Rating: 5)
Came quickly, very professional, explained all charges up front, did repairs perfectly. Left no mess, checked to make sure everything was working perfectly. They also checked to make sure, there was no problem backup caused by original problem. Highly recommend their service!

Review 51 (2024-01-29 - Rating: 5)
Awesome work. Ram and Brandon the technicians explained what the issue was concerning my water heater and fixed the problem immediately. Awesome work. Definitely recommend and will be using them in the future if I run into any other plumbing issues.

Review 52 (2024-02-02 - Rating: 5)
Roto-Rooter was able to get to our home within an hour of our call. Dama was very nice, professional, thorough and efficient. He explained everything to us and provided recommendations. We will definitely use Roto-Rooter again in the future (although hopefully we won’t have to!) and recommend them to our neighbors.

Review 53 (2024-03-20 - Rating: 5)
Go, tech 5461, came back with a larger machine after the first auger failed. He made every effort to clear the pipe and even though the pipe couldnt be cleared he explained why and provided next steps. He was super reasonable in pricing and made every effort to get the job done.

Review 54 (2024-03-21 - Rating: 5)
My technician (Abdel) was very professional and informative when helping me fix a clogged laundry pipe. I was able to get an appointment in less than 24 hours and we’re back up and running in no time. Thanks!

Review 55 (2024-02-03 - Rating: 5)
Amazing service!!! Larry Patterson was our plumber with Roto-Rooter and it was the best plumbing service we have had by far. Very nice guy and a hard worker! Will definitely be making him our go-to guy from now on.

Review 56 (2024-01-28 - Rating: 5)
Kam was knowledgeable and helpful in explaining how our system works and took his time to answer all of our questions. The dispatcher was very good at communicating updates as I waited for my technician. We will use again in the future

Review 57 (2024-01-30 - Rating: 5)
Tian was AWESOME! Polite and tidy. He cleaned up after him self and made sure the clog was cleaned out and showed me by running water for a solid 5 minutes. I had another company out before Roto Rooter to clear the clog. The guy tried for 35 minutes told me it was clear, I paid him and he left. I turned in the faucet and with in 30 second it was backed up.

Review 58 (2024-03-24 - Rating: 5)
Great service and convenient they were able to come out late evening to fix the problem. If you need 2 jobs done it may be a 30% discount on one of the jobs. Marvin was Very polite and professional.

Review 59 (2024-02-01 - Rating: 5)
Jeff was very professional and knowledgeable. He made sure we taking care of before he left. Answered every question we asked and we never felt rushed. I was recommend him again.

Review 60 (2024-05-09 - Rating: 5)
Abdel cleaned out our kitchen drain thoroughly and installed a clean-out port to save time and money if there is a “next time”. 😊. Abdel was efficient, told us what he was doing step-by-step. Great job!

Review 61 (2024-03-20 - Rating: 5)
We had james as our technician tonight. Great guy and very well spoken and knowledgeable on plumbing issues. Would definitely recommend having this guy out to fix your plumbing issues. Fixed our issue right away

Review 62 (2024-09-07 - Rating: 5)
It’s good the people who came were professional and did the work and left. I recommend ro-rooter for plumbing.

Review 63 (2024-03-24 - Rating: 5)
Arjan was extremely knowledgeable and efficient. He explained my options and the advantages or disadvantages of one procedure versus another, I am very appreciative of the work I received and would refer Roto Rooter to neighbors in the future.

Review 64 (2024-03-24 - Rating: 5)
Go (5461) showed up with smile and professionally and timely repair broken valve. He showed up on Saturday at our emergency and promptly addressed our needs. Highly recommended!

Review 65 (2024-02-05 - Rating: 5)
First Kenny was very attentive listening to my answers about his questions. He also put on his protection for his feet on a day when there was a lot mud from previous raining days, without asking. He was very courteous to Noth my wife and I. Most importantly he did a good job.

Review 66 (2024-01-29 - Rating: 5)
Richard (Rich) was awesome! He was pleasant, attentive, and knowledgeable. His customer service was top-tier! He was very personable and efficient! Thanks again!

Review 67 (2024-07-21 - Rating: 5)
The technician came quickly, was polite and friendly, and fixed the problem promptly. Very satisfied.

Review 68 (2024-01-31 - Rating: 5)
Tate, was very professional and explained my situation well. The questions that I asked he replied in a professional and in a courtesy manner. He knows his craft and I want to say thank you. Keep up the good work.

Review 69 (2024-03-23 - Rating: 5)
Go 5461 did a great job. He was very easy to work with and explained all issues found in a simple way. Great work!

Review 70 (2024-02-01 - Rating: 5)
Roto-Rooter fixed an underground sewrerline in our home. We were very please with the service and the professionalism. Ritchie was especially helpful throughout the entire project keeping us updated regularly and trouble shot a few other issues the evolved during the process.

Review 71 (2023-01-17 - Rating: 4)
The technician no. 8517 was a great professional - he diagnosed our problem thoroughly and explained why he recommended the course of action to address the clog. The call center was good at taking my request for service and following up with status updates. My service call was not started within the four hour window given, it was not easy to find a plumber for same day service - so a latestart was better than next day.

Review 72 (2024-02-01 - Rating: 5)
I had a sewer line backup in my basement. Roto Rooter came out the same day with a field supervisor, plumber and clean up team to remedy the disaster that had me stressed to the max! Im grateful for the folks who came out, Ronnie, Teddy, and Erik (sorry if I missed anyone) and handled everything for my family.

Review 73 (2024-02-10 - Rating: 5)
Emergency service call to repair a broken PVC valve that was leaking bad. Nobody else could come out for two days. Roto Rooter was here in 2 hours. It was pricey, but worth it. Better than not having water!

Review 74 (2024-06-09 - Rating: 5)
I truly appreciate the quick and urgent response. Abdel was on time and able to fix the issue. Having such a company working on weekends is a huge help. Thank you Abdel for the help!!!

Review 75 (2024-01-29 - Rating: 5)
Dama came out and cleared our septic line and was very nice. The service was very professional. He showed up on time. Finish the job within an hour.

Review 76 (2024-01-28 - Rating: 5)
Bei from Roter Rooter was professional, proficient and informative. He handeld our repairs quickly. Great guy, definitely recommend!

Review 77 (2024-01-28 - Rating: 5)
Sayda was very professional and courteous. She came within the time-frame given and was well prepared for the job at hand (a clogged, slow-draining kitchen sink). Thank you for the speedy response! Same-day service.

Review 78 (2024-05-27 - Rating: 5)
The technician was courteous and clean-he analyzed the situation and had the replacement parts on his truck. In a few minutes he had completed the task.

Review 79 (2024-09-29 - Rating: 5)
Very knowledgeable, professional and thorough. Excellent service- will use again

Review 80 (2024-03-07 - Rating: 5)
I would highly recommend Abdel. He did an excellent job fixing a clog in my house and was extremely thorough explaining all details during the process. Thank you, Abdel.

Review 81 (2024-03-15 - Rating: 5)
Great service! Immediately knew what was wrong and fixed our leaky pipe for us. Dama is an awesome guy, very professional and knowledgeable. 10/10

Review 82 (2023-08-19 - Rating: 5)
Kam was great! Arrived on time, knew exactly what the problem was, and quickly fixed it. He was very transparent about the price and suggested future maintenance.My shower works great now. 😊

Review 83 (2024-03-11 - Rating: 5)
Roto-Rooter is always available quickly for all plumbing needs.Technician Abdelmouni did an excellent job replacing a shower drain stop, snaked the drain to free up clog and install shower head too. He also suggested using a tub drain strainer to prevent clogs.

Review 84 (2024-02-05 - Rating: 5)
Rich was great. He not only helped with the issue but made sure we got some very valuable information as well about our system that we didnt know about. Wonderful experience.

Review 85 (2024-01-29 - Rating: 5)
Excellent service. Tim was knowledgeable, professional and very friendly and kind. Made me feel so confident that I would have a great experience with his job. Thank you !

Review 86 (2023-03-03 - Rating: 5)
I was impressed with the prompt and professional service I received today. Pricing was discussed upfront and he assessed the area to ensure the proper resolve was implemented. He worked expeditiously and effectively and cleaned up the area. Im very happy with my services today. Thank you

Review 87 (2024-09-09 - Rating: 5)
Jerry was quick, efficient, and very professional. Highly recommend.

Review 88 (2024-01-31 - Rating: 5)
Pipes where I reside are old and crappy. Can expect a clog or two at any given moment. Toilet issue; he came, fixed it in 3 minutes and also recommended replacing a valve that is rusted, which I greatly appreciated him sharing that mental note. Actually, I was most impressed with that - qualifies as above and beyond.

Review 89 (2024-02-07 - Rating: 5)
The absolute best service Ive never had by anyone coming to my house.Abdul bouchensfa was fantastic on time and went above and beyondTo get the job done and left the kitchen area clean and was a true professional

Review 90 (2024-01-30 - Rating: 5)
Roto rooter has never failed me!! Friendly service throughout the entire experience. Tate 5118 was the savior today! A+ 5* 10/10

Review 91 (2024-03-15 - Rating: 5)
He was very professional and handled the problem very well. He explained everything he was going to do. He cleaned up when he was done and was very easy to deal with. All in all, a very good experience.Edward Kraus

Review 92 (2019-08-25 - Rating: 5)
Joseph 5423 was absolutely amazing!!! He came out at 9pm on a Saturday night and cleared our pipes and had such an outstanding attitude. He was so kind and thorough. I would definitely recommend. We are so thankful for his time and service. Five stars!!

Review 93 (2022-10-22 - Rating: 5)
Very quick and responsive, arriving in an hour of the phone call. Larry, the serviceman, was polite and professional, explaining the problem and offering solutions with options. He double checked his work before showing the results of the toilet replacement. Excellent work. Will definitely use again.

Review 94 (2024-03-15 - Rating: 5)
Abdel was an excellent technician. He explained to me exactly what was needed and was professional and courteous. I would highly recommend him.

Review 95 (2023-04-25 - Rating: 5)
Lian (8815) did an excellent job replacing our toilet. He was very patient in explaining the problem with us and expertly executed the plan. We are very pleased with his work.

Review 96 (2023-04-08 - Rating: 5)
We had a failed sump pump issue which was floading. I called Roto Rooter plumbing and they had a technician who could be able to come within a few hours. Other companies I called said, they are not available until extra days....The person who answer the phone was very nice an dpolite. The technician came on time and was able to fix the issue within few hours. I searched online for the prices of the issue and their price was within the reasonable range. I highly recommend this company.

Review 97 (2021-12-18 - Rating: 5)
Roto-Rooter truly came through for us today. They arrived right on time, with everything they needed, and began work right away.Full transparency about the work required, the cost, and time were all provided without even being asked. The actual issue itself, a deep-clog within our businesses sewer line, was remedied much more quickly than expected (under three hours!) and they completely re-installed the toilet properly & cleaned everything up once they were done!I’m more than extremely happy with our technician today, Jordan, who provided this exceptional customer service. No BS, explained things thoroughly, ensured consent several times over for things, all while being extremely down to earth. The service aptitude is strong with this one!We thank Roto-Rooter again for coming out to help us today. We truly appreciate everything and will absolutely be using your services again should they be needed in the future!

Review 98 (2024-01-28 - Rating: 5)
Service was excellent and timely. Everything was to my satisfaction. I am very happy. Price was also good. I will definitely recommend roto-rooter plumbing

Review 99 (2024-02-01 - Rating: 5)
Service and information were very helpful and useful. Service tech especially was outstanding. Price was too high, but I will be calling back within a month for the new bathroom repairs.

Review 100 (2024-03-24 - Rating: 5)
Lian was very helpful and explained everything well. He did a great job solving the problem and my pipes are back to normal!

Review 101 (2019-06-25 - Rating: 5)
Joseph (tech 5423) was very outstanding, pleasant, and professional. He took the time to explain the job at hand and did his best to ensure that he could resolve my plumbing issue. He worked efficiently and effectively and reassured me along the way. I am very pleased with outstanding work and highly recommend that he should be the service provider to address your needs!

Review 102 (2024-03-18 - Rating: 5)
Roto Rooter, and their professional plumber, Ram, did a great job for us today. New master water valve, new toilet valve, new toilet installed. Ram, GREAT JOB!

Review 103 (2024-02-03 - Rating: 5)
James was very courteous with my bathroom sink and tub. He did a good job and I would recommend his service to anyone in the future.

Review 104 (2022-11-27 - Rating: 5)
Larry Patterson was incredibly knowledgeable and thorough. He explained the procedures, answered all of my questions, and addressed the immediate issue. He also helped identify the root of the issue and offered concrete suggestions for how the company could help me address that issue later on. I am very grateful for Larry’s help and I highly recommend this company in the future.

Review 105 (2024-03-22 - Rating: 5)
Ram was very professional and helpful. My drain issue was fixed in no time at all. Great job!

Review 106 (2023-01-21 - Rating: 5)
Malik (technician) was professional, kind, had excellent customer service qualities. His attention to the plumbing issues helped solved the problem. In addition, Ms Tracy (dispatcher) arranged emergency service for a tech to come asap. Their teamwork and customer service was exceptional- Thank you !

Review 107 (2024-02-02 - Rating: 5)
Gave a quick assesment of my situation. Did not try to sell me services I dont need. Unfortunately, it isnt a quick fix, but I feel confident about how I should proceed. Thank you for coming out at short notice!

Review 108 (2024-03-17 - Rating: 5)
William was on time, polite, knowledgeable, efficient, and very professional. I would call Roto-Rooter again because of our experience with William.

Review 109 (2024-03-18 - Rating: 5)
I had Roto-Rooter come to my apt today, they was on time very nice and very professional. I give this person a five star.

Review 110 (2024-03-24 - Rating: 5)
Go 5461 was extremely helpful and was able to give me a very good discount. He explained in detail the process and how to fix the clog

Review 111 (2024-01-27 - Rating: 5)
He was very professional. He done an excellent job. I am satisfied with his work, and I will recommend him again.

Review 112 (2024-01-30 - Rating: 5)
Gregory was a fantastic technician who knew exactly what to do to resolve our drain problem. He was conscientious and careful. I really appreciate him.

Review 113 (2024-01-28 - Rating: 5)
Very through and insightful! Was able to tell us exactly what was wrong with our water heater and helped us identify another potential leak in our basement. Would definitely use again!

Review 114 (2024-03-25 - Rating: 5)
Go #5461 came out and quickly replaced an o ring for me to stop a leak. He was cheerful and friendly and gave me some advice and good information.

Review 115 (2019-07-17 - Rating: 5)
Purcell 3755 came out to my home and was by far the best plumber that has ever worked on my home. He was very professional, not only did he show me what was the problem but he also explained everything to me. i am very satisfied with the work he has done, left the work area clean and will definitely will be calling him again for any work that i need.

Review 116 (2024-01-29 - Rating: 5)
Dama was very professional. He diagnosed the problem and provided me with the solutions that will resolve my problems as quickly as possible. Highly recommended service!

Review 117 (2019-05-16 - Rating: 5)
Had a main line clog on third story of a townhouse that needed a fairly extensive 30-40 foot pipe snake to clean it out, and we could not be more pleased with the service we received. Quick same-day service within an hour of the call and a complete fix on the first visit. The technician was excellent, experienced, and very knowledgeable and jumped right on the problem. A water remediation guy also stopped by just to make sure we didnt need any clean-up, which I appreciated because we did have some water leakage. (Note, we had tried another plumbing company prior to hiring Roto Rooter and they were NO WHERE close to being as good; so glad we went with them, as theyve been the best repairmen of any sort weve had since moving to the area.)

Review 118 (2024-02-27 - Rating: 5)
Ram was great! Very knowledgable and efficient. I will be asking for him to be assigned for any future plumbing issues.

Review 119 (2019-06-30 - Rating: 5)
Joseph 5423 was very helpful and did a wonderful job. He explained everything he was doing in detail. Very friendly and respectful. Explained what we need to do to prevent another backup. He did what another Company claimed they did with out having to rip my walls out like the last company claimed they would have had to do. However they never came back to complete the job. Thank you Joseph for a job well done.

Review 120 (2022-12-02 - Rating: 5)
I called the emergency number at 4:30 a.m. Thanksgiving morning. I was greeted by the most pleasant professional caring person I have ever encountered in customer service. I was having an awful night and she immediately made it better. Unfortunately, at this moment I cannot remember her name but I will always remember her and how amazing she was. The plumber who came out, Lucero, was also friendlly, professional, quick. The two of them turned what started out as a horrible experience into one of the best Ive had and really made my Thanksgiving special.

Review 121 (2021-04-09 - Rating: 5)
Work was done quickly and efficiently. Very courteous; advised of cost up front before doing repairs. Extremely happy with the person that did the work and the work performed. Will definitely use again and would recommend their services to my closest family members!

Review 122 (2019-05-11 - Rating: 5)
We had a mini-plumbing emergency on a Saturday and Joshua Boone (Service Tech #5765) arrived to save us in under an hour! He was wonderful! He was courteous, professional and thorough. He got the job done right, and fast. We would absolutely recommend him and reach out to him again when the need arises.

Review 123 (2024-03-23 - Rating: 5)
Desmond was great. He came out quickly, was very helpful, friendly, and knowledgeable. Pipes are now unclogged. Thank you, Desmond!

Review 124 (2024-03-18 - Rating: 5)
Min was great! Cleared our backed up sewer service line on the first attempt. Highly recommend.

Review 125 (2023-01-21 - Rating: 5)
Very fast and professional. Did a great job replacing our sump pump when it died. We found the issue around 2pm, they were here by 3pm, went to grab materials and pump was replaced by 6pm!

Review 126 (2019-06-12 - Rating: 5)
Purcell # 3755, he came out to our home and nailed down the problem in 10 minutes. He was very thorough and considerate about performing his work and ensuring he cleaned up well after the work completion. He gave lot of detailed pointers to us to ensure we know exactly what was done and what needs to happen next. I would highly recommend him.

Review 127 (2022-04-08 - Rating: 5)
Mr. Gino Kennedy tech #8532 was very professional. He took his time to inform me as a customer of various options available. Furthermore, he was knowledgeable and very respectful. It is apparent he cares for his clients as he did not attempt to sell unnecessary options. I would highly recommend him and wish he is sent to my house the next time I have an issue.

Review 128 (2021-01-28 - Rating: 5)
My service technician, Khai Dal, was very professional in the way he went about his work. He was very helpful in letting me know exactly what I needed to purchase so that he could get the job done. He was on time and very thorough, paying attention to every detail, taking time to check his work, making sure that everything was working the way it should.I highly recommend Mr. Khai Dal if youre looking for professional and quality work done in your home.

Review 129 (2024-01-29 - Rating: 5)
Rich was so helpful and showed up late in the afternoon on a Friday last minute. He helped my dad figure out how to fix the plumbing and didn’t try to charge us for something we didn’t need.

Review 130 (2024-10-06 - Rating: 5)
My technician, Sayda did an excellent job repairing the flapper and toilet handle and replacing the two toilet seats and covers. She did it in a timely and very efficient manner and everything looked beautiful and operates in excellent and totally functional condition. Also, Sayda is very pleasant and easy to work with.

Review 131 (2021-04-26 - Rating: 5)
The technician was very curious and professional with excellent work and communication skills. Additionally, he came out on Sunday @ 9pm and was back the next morning @ 10am to start the hot water heater replacement. I give him 5 stars for service.

Review 132 (2023-06-11 - Rating: 5)
The technician showed up on time, was respectful and took care of the issue and did not leave a mess. Would 100% recommend. Very happy with the job done.

Review 133 (2024-01-26 - Rating: 5)
Desmond was very polite, experienced, did a fantastic job. I couldn’t have asked for better service. I am very very happy.

Review 134 (2023-07-18 - Rating: 5)
Malik was very professional. Able to pinpoint the problem. Originally we thought the issue was a blockage of flushable wipes, but after snaking 100 ft the problem wasn’t resolved and we will need other people to come out and excavate my floor.

Review 135 (2019-05-28 - Rating: 5)
Ricky showed up promptly, looked at the problem, discussed solution and pricing before any work was performed. Just Amazing! He not only cleared our drain, but did it quickly with no fuss or muss. Explained what he did and was extremely efficient and helpful. We hope we never need to do this again, but will definitely call Roto Rooter and Ricky back again. Tremendous service (though a little pricey... but well worth it!!). Thank you!

Review 136 (2021-01-18 - Rating: 5)
I had to call Roto Rooter to come clear out a mainline clog that was backing up two sinks in my home. Khai was the technician that arrived the same day as my call. He was professional and kept me informed throughout the process. As for COVID safety, he wore a mask throughout the time he was in my home. The whole process took about an hour. The price was higher than expected, but he did arrive only hours after my initial contact and the process was easy and smooth.

Review 137 (2024-03-24 - Rating: 5)
Tech 5461, was great, honest, efficient. He solved our issue promptly. Will request him again!

Review 138 (2024-08-22 - Rating: 5)
Today my basement sink overflow and I called many plumbers, no one can come within 1.5 hours since I had a flight in the afternoon. Luckily Roto-Rooter helped and sent me David , who did a great job to save my life within 2 hours. Thanks so much for David and the company.

Review 139 (2019-05-17 - Rating: 5)
We have had to call Roto Rooter twice since we bought our new condo, and both times have been great. We needed pretty extensive work done in order to install hook-ups for a washing machine. Roto Rooter was able to schedule the service the same week that I called, and they couldve come that same day if I had been available! The people that I spoke with over the phone were always kind and helpful, and I could tell that they genuinely wanted to help me figure out our situation.Our technician, Zam, was very pleasant and professional. He was able to complete the work we requested (which was a pretty big job) in one day; he communicated very well and there were no surprises at all.While I hope we dont need to call a plumber again any time soon, if we do, we will definitely be calling Roto Rooter!

Review 140 (2024-02-01 - Rating: 5)
The tech that came out was quick and informative and he did a great job! He was also very respectful of my home.

Review 141 (2021-12-22 - Rating: 5)
I got an appointment quickly and the tech was here on time. He worked until the problem was resolved even though it wasn’t quite as straightforward as it appeared. I’m very pleased with the service and I will definitely use Roto Rooter again!

Review 142 (2022-01-04 - Rating: 5)
We called Roto-Rooter after hours and got an appointment for the next morning. Jordan was great - he talked us through every step, gave good recommendations for general maintenance work, and (obviously) fixed our problem quickly and professionally. Thanks Jordan!

Review 143 (2019-05-18 - Rating: 5)
I was very please with the professional service. The tech was very knowledgeable with his skills and qualifications. He took his time and explained everything in a way I can understood. I can tell he takes his job very seriously and works to the highest standards possible in his job.Keep up the good work Sawng.

Review 144 (2019-06-23 - Rating: 5)
Roto-Rooter was efficient and ready to respond my needs with an immediate appointment for estimate and a time slot to be able to do the job if I was pleased with the price, which I was. The serviceman was prompt and gave me tips and suggestions along with resolving the problem right away. I would definitely recommend them to anyone and will use them again in future.

Review 145 (2021-01-31 - Rating: 5)
We had a sewer line clog numerous times. BT was the tech that came out to help. He was very professional, upfront and honest and is very caring of the customer concerns and follows up with customers to make sure the issue is resolved.I truly appreciated his diligence. He had to work hard and successfully unclogged the sewer line for us. I highly recommend BT from roto rooter. He will definitely help figure out whats going on with your issue and work with you to fix it! Hes awesome! Thank you!

Review 146 (2021-04-01 - Rating: 5)
We have used Roto Rooter twice within the past six months for candle wax getting poured down the garbage disposal and a leak today. The technician was Zam. He was very professional, very polite and I like the work that he did at my home. If and when we need repair work again for plumbing, or repairs again I will definitely request Zam for the job.Thank you Zam for a job well done.Clare

Review 147 (2021-02-01 - Rating: 5)
Called literally every other plumber in the city. Most of them would tell me I had a tech on the way in 4 hours and then call me 3 hours later and cancel. Even had one guy tell me my problem wasn’t his problem.Roto-Rooter however called every hour to let me know the status and when the guy got here he fixed the problem in under and hour. Was empathetic, fast, and best of all didn’t cost me an arm and a leg. Won’t call any other company now.

Review 148 (2019-05-20 - Rating: 5)
Emailed Roto-Rooter late Sunday evening, requesting an appointment for Monday between 8am - 10am. By Monday at 6am I already had an email confirmation and by 7am I had already received a call telling me what time to expect the tech. Tech was professional, explained everything well, answered all my questions AND took care of my house (took off his shoes, put down mats to protect my floors, etc.) I was very pleased with my experience and highly recommend the company!

Review 149 (2024-03-26 - Rating: 5)
The service was great and Abdel was very helpful. He explained everything he was doing and answered my questions patiently!

Review 150 (2019-05-09 - Rating: 5)
I am writing this review on behalf of my household. In the world we live in today very seldom do you find genuine all around well round individuals. The technician that came to service our home was in fact this. He made a way where my family did not see a way. He did it with professionalism and decorum. He was asked to step out of professional nature, to accommodate our needs. Never once did he waiver from being a stand up guy. This is very admirable and hard to find this day in age. KUDOS to HIM! Keep up the GOOD WORK!

Review 151 (2019-07-02 - Rating: 5)
We just moved into our forever home and the pipes backed up. Kima was great. He explained everything to us and also gave us the price before he started. The work was completed and the price was just as he said. We had an awesome experience dealing with a not so awesome problem.

Review 152 (2019-05-19 - Rating: 5)
We needed to fix a leak under the kitchen sink. Joshua (Tech # 5765) from Roto-Rooter stopped by within 2 hrs of us placing a service request. He did a great job in diagnosing the problem, fixing it and walking us through it. Overall exceptional response time and quality of service.

Review 153 (2019-07-01 - Rating: 4)
The work was 4 STARS and the man that fixed our problem was GREAT! And he did fix the issue without having to tear anything down. We had a sneak broken in our pipe and was able to getit out. The only thing I had a problem was… regardless of what they do, they charge a flat rate of $1,000.00. So if it’s easy or a hard project it’s all a thousand dollars. If I hadn’t been so desperate to get the job done right away, I might have had a 2 opinion.

Review 154 (2019-06-29 - Rating: 5)
We have called on Roto Rooter several times in the past and this most recent visit was the best in a history of good experiences. Our technician Donovan was nice, quick and thorough. He showed up very early in the time window given. Most other companies techs fail to do this. Give that man a raise!

Review 155 (2022-03-22 - Rating: 5)
Technician/Plumber, Gino was great! Super informative and helpful. He stayed for over 2 hrs to troubleshoot. RR is always responsive. Great customer service. And zero complaints whatsoever.

Review 156 (2019-05-03 - Rating: 5)
We used Roto Rooter to replace our exterior sewer line and complete some indoor issues on the same day. Doug and his team were fantastic, as was and Chris. We are very pleased with their prompt and professional service.

Review 157 (2021-05-02 - Rating: 5)
Great experience, they answer my call quickly, arrived to my house on a Sunday within 2 hours. Chris Worked diligently and completed the job quickly. Adhere to COVID CDC guidelines and cleanup the area where he worked. At first i didnt want to hire a big company but i definitely recommend roto rooter for plumbing jobs since local plumbers wouldnt even return my calls.

Review 158 (2019-06-20 - Rating: 5)
They are expensive, but they come quickly, on time and did the job very well. To me, that is worth the money. The plumber Ram was knowledgeable, very pleasant and very professional. He did good work on clearing a very deeply clogged drain and replacing some damaged pipes. Very satisfied.

Review 159 (2019-06-06 - Rating: 5)
Great service provided by Dama today! He was very professional, knowledgeable and friendly. He took care of our clogged kitchen sink in a very timely manner and decent charge. I recommend Roto Rooter for any drain issues. Definitely honest and reliable, particularly Dama!

Review 160 (2024-01-29 - Rating: 5)
Service was amazing. Fixed our issues in no time and showed us everything we needed to see. Definitely would recommend again.

Review 161 (2019-07-14 - Rating: 5)
I returned from errands to my home smelling like Satans Toilet, on a Saturday, and promptly freaked the heck out. I started looking up who call when I saw Roto-Rooter pop up as an option, along with a special coupon for Saturday service. I made an online appointment on the spot.30 minutes later I got a phone call saying that someone would be right over. This was a Saturday afternoon. I was desperate but didnt even hope to get that sort of response time, and yet here I was, answering the knock at my door barely an hour after I first sent the online request!The tech was awesome: he went right to work despite my 60lb goofball dog being super interested in everything that was now happening in my stinky bathroom. He was friendly, knew exactly how to solve my problem, and dove right in to make things better. An hour or so later and he was done, everything back where it should be, and the workspace completely spotless. AND my house didnt reek of Hells Outhouse anymore!Roto-Rooter saved my Saturday, and my faith in emergency plumbers. Thank you guys so much for everything!

Review 162 (2019-05-31 - Rating: 4)
The technician responsible for snaking out the sewer line went over and above his duties by calling numerous people to get a camera technician in on the day your service was called. The camera man was amazing as he showed us the source of the problem and how the back up happened.The only complaint is that the lawn was seeded on compact clay (as that was there previously) and had no hope of rooting. So we had to get our own soil in and grass seed and straw for the top.Even though we no longer fear a backup in the sewer line, the service was expensive and it is not usually covered by homeowners insurance as was our case.

Review 163 (2024-01-27 - Rating: 5)
My technician, Bei, was great. A hard worker, professional. I believe he went above and beyond to get the job done.

Review 164 (2019-06-28 - Rating: 5)
Our helper was Kristina #6067. She was excellent from start to finish. She made sure the job was completed and let us know what she was doing step by step. If we ever need anything due to plumbing this is the person that we want to help us out again. Super personable and attentive. She gets an A++ for a job well done. Great job Kristina!!! Don’t change a thing!!!!

Review 165 (2021-12-19 - Rating: 5)
Mr. Jordan can to my establishment during peak hours and performed flawlessly. He was very informative and honest with his pricing. I would definitely recommend anyone experiencing plumbing issues to reach out to Mr. Jordan.👏 👏👏👏👏Stumpys Hatchet House Columbia

Review 166 (2019-07-23 - Rating: 5)
Had a backed up main house drain on a Sunday evening. Within two hours roto-rooter had a technician (Khai #5748) at my house and solved the problem quickly and made sure I was satisfied before he left. No complaints, great service!

Review 167 (2023-01-07 - Rating: 5)
The plumber replaced a leaking pipe in the utility closet. I appreciated that they were able to send someone the same day that I called. Very helpful and professional service.

Review 168 (2024-02-01 - Rating: 5)
Y’all Tian knew exactly what to do. He assessed the problem and ended up correcting another unrelated issue. This is the customer service you want!! Thanks again Tian !!

Review 169 (2021-03-23 - Rating: 5)
After almost two weeks of going back and forth with our home warranty company & assigned technician, we decided to contact Roto-Rooter. I scheduled an appointment online and within a couple of hours Delroy and Chad arrived. Delroy quickly assessed the problem, they provided a price and got to work. They were thorough and professional. I will definitely use Roto-Rooter again.

Review 170 (2019-05-08 - Rating: 5)
The technician was called Sunday evening to come and service my home. Mr. Mair was very professional and understanding to the situation I experienced with the toilet backup. He knew right off what the issue was, what steps to take next to eleviate the problem without an assistant or guidance from corporate. A true professional. He was in out in a timely fashion and took the time to explain each step to me. No mess left behind!!! I recommend Roto Rooter tech Paul Mair (tech no. #5935) for he did an awesome job!

Review 171 (2021-03-28 - Rating: 5)
Mr. Pete Ripley is a lifesaver and an amazing caretaker. He took care of everything. I have never seen that much uncontrol water on the floor (water heater busted). I was beside myself, Mr. Ripley was reassuring and he took care of calling the insurance company and helping me with the representative, and setting up the appointments for water damage. I am grateful for all of Mr. Ripley assistance, when he told me not to worry he meant it. All of this mess happened on a Sunday, and Mr. Ripley showed up less than an hour. I will always use Roto-Rooter service, especially, the type of care care that Mr. Ripley has shown. He is a great example of excellent customer service. Keep up the great work Pete Ripley.

Review 172 (2019-06-09 - Rating: 5)
I cannot say enough wonderful things about my experience with Purcell! From diagnosing my problem, understanding my issues, patience in explaining details , thoroughness in completing the job...all while professional and personable! If you need a good plumber and have a difficult time finding the root of the problem, Purcell should be your next call! Thanks Purcell! If I could give more than 5 stars ....I would!

Review 173 (2023-03-14 - Rating: 5)
Their service was professional, polite, quick, and addressed every problem at a reasonable rate. Strongly recommend if you need something done on short notice as well.

Review 174 (2019-06-20 - Rating: 5)
Purcell 3755 came to my home after a tech who was not as knowledgeable came and after many tries could not get the job done. Purcell was knowledgeable and was able to make informed decisions about where the problem was coming from and what steps we need to take to fix the problem. Unfortunately, the city sewer was backed up, which caused a backup in my home. He went above and beyond the call of duty and stayed with me and my mate until Baltimore City Water and HVAC came to my home (close to 1am) . I am grateful for his diligence and dedication to provide excellent customer service.

Review 175 (2024-03-30 - Rating: 5)
Abdul, our technician, took the time to explain what they were doing and knew immediately what the problem was. Thanks for the great service!

Review 176 (2024-10-15 - Rating: 5)
Great job in timely fashion.Very satisfied.

Review 177 (2019-06-23 - Rating: 5)
I have a chronic problem with my kitchen sink, and backups always seem to happen on Sundays. Today my technician Dana Fanai (#1503) and the technician he is training arrived well before the estimated time that I was given. They were efficient and thorough, even volunteering to put everything back into the cabinet for me. I appreciate the time that they took out of a beautiful day to do a thankless job.

Review 178 (2024-02-29 - Rating: 5)
The technician did a great job! He is to be commended. Rather very expensive otherwise great!

Review 179 (2019-07-02 - Rating: 5)
Prompt and accurate service time. Job was done efficiently and came with a 7 day warranty. Dama our tech was friendly and knowledgeable. A little pricey, but worth it given the response time and warranty.

Review 180 (2024-01-31 - Rating: 5)
Trevor was respectful, polite and helpful. He answered all questions and very knowledgeable of his job.

Review 181 (2024-02-01 - Rating: 5)
Quick service, wore shoe protectors to not bring in dirt. Was very courteous and efficient, a pleasurable experience.

Review 182 (2019-05-01 - Rating: 5)
I had a hot water heater break over night. My technicial Maung (4811) arrived quickly. He was kind, courteous, and knowledgeable. He worked quickly to replace my water heater and made sure I understood everything. I would highly recommend!