CroppMetcalfe

Located in Rockville, Maryland

Address: 1162 Taft St, Rockville, MD 20850, United States

Phone: +1 301-762-0100

Rating: 3

Review 1 (2024-10-01 - Rating: 4)
Needed a new natural gas 40 gal water heater installed since the old one was 11 years old & issues with the heater gas valve prevented tank’s pilot light from staying lit. Whole process from calling & talking to salesman to order the job, making the appointment then installation including water tank “venting mods”. to satisfy new Md. code requirements was FLAWLESS. Only “complaint” (thus 4 out of 5 stars) was not with the techs. who did a professional job but with the HIGH cost involved.

Review 2 (2024-01-30 - Rating: 5)
Total professionals. Prompt apointment availability, timely arrivial, confirmation and en route calls, truck stocked with heavy duty tools. Well trained, solidly experienced journeyman plumber. Provided high-resolution, color camera inspection of my cast iron sewer line all the way to the main. Exceeded expectations. Bryant was personable, proficent, and professional. I would certainly use them again!

Review 3 (2024-12-11 - Rating: 5)
Getting an appointment was difficult but electrican that showed up fix a light flashing issue that had been happening since I moved in. Very very happy!!

Review 4 (2017-09-20 - Rating: 4)
We had some disagreements with the quote as it was a little too high compared to what other electricians charge. They promised they would be at my place at a specific time but this was not the case. I was already beginning to lose my patience with these guys but they managed to do a good job. Not sure if I would be using their services again

Review 5 (2023-05-25 - Rating: 5)
My go to repair company. We have service contracts with them for our heating, a/c and plumbing. Always easy to work with.

Review 6 (2023-11-10 - Rating: 5)
Came on time.. fixed the issue without me having to worry about it.. saved my address and payment info.. can’t ask for more

Review 7 (2014-10-10 - Rating: 5)
I have been using Cropp for many years and have been satisfied overall with my experience, but the customer service I received this week was so excellent that I decided I should write a review. The technician that came to conduct my semi-annual maintenance checkup was James. I met him at the front door to explain that I had a sleeping baby and I was hoping she would not be awakened during his check up. Not only did James never raised his voice above a whisper, but he moved about as quietly as a mouse. He was thorough, efficient, thoughtful, and kind. Thank you, James, for your wonderful customer service!