Paul Davis Restoration of Southern New Hampshire, Maine & Boston North (Essex County)

Photo of Paul Davis Restoration of Southern New Hampshire, Maine & Boston North (Essex County)

Located in Portsmouth, New Hampshire

Address: 3560 Lafayette Rd SUITE C, Portsmouth, NH 03801, United States

Phone: +1 603-964-8484

Rating: 4.2

Services

  • On-site services
  • Wheelchair-accessible car park

Categories

  • Contractor
  • Fire damage restoration service
  • Water damage restoration service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-11 - Rating: 5)

    This was my first experience as a new homeowner requiring contact with another units insurance and mitigation/restoration in general. Wendy and all members of the team were constantly in contact with me, incredibly supportive, and did an amazing job throughout the entire experience. They did everything they could to support me through insurance claims and were incredibly quick to do all the work ....which was a lot ! I am so thankful to have had them help me through this experience and would recommend to anyone I know.

  • Review 2 (2024-10-30 - Rating: 5)

    Paul Davis Restoration was assigned by our insurance carrier, USAA and things turned out great! We were contacted by Wendy within an hour of being notified by USAA of the assignment and throughout the process, Wendy kept us informed at each milestone. Carol and Maya were onsite the next morning to assess the damage and Maya and Tristan were there the following day to start work. Everyone we dealt with was professional and courteous. The work was done in a timely fashion and my wife and I were very pleased with the whole experience.

  • Review 3 (2024-10-23 - Rating: 5)

    The Paul Davis Restoration was responsive, professional and very expeditious . We were thankful for making the right decision with this hardworking group. The mitigation was quickly resolved. They are a group that is very easy to work with.

  • Review 4 (2023-11-15 - Rating: 5)

    Please read ALL, as I wish I could leave this review for Mitigation ONLY, as I do not want my 5 stars to indicate a wonderful experience with the entire company, solely with Brandon Robinson and his crew.Please note 2 reviews below, as the company has two portions within it: Mitigation (which was incredible) and Reconstruction (which was not).I leave 5+ stars for working with the Mitigation portion of the company; the crew that worked at my home, led by Brandon Robinson, was amazing! Brandon came to my home to see and discuss water damage, and then explained how he & his crew would mitigate. The first mitigation company who worked at my house did a terrible job, actually creating more work for Brandons team when they came aboard.Brandon took the time to clearly break down the process for me, such that I knew what to anticipate and when each step would happen. Brandon was so responsive with my questions during the entire process, and he has continued to communicate with the utmost professionalism and kindness. I am very grateful for working with him; he is a true asset to the company.I leave only 1 star for my frustrating experience with the reconstruction portion of the company.

  • Review 5 (2023-11-10 - Rating: 5)

    Paul Davis, specifically Brandon and his team, were an absolute pleasure to work with. He and each member of the team were punctual and very professional throughout the entire remediation project. Brandons understanding of what it is to have your home damaged by water added a personal touch.The area was cleaned every day and was left in pristine rebuild condition upon the completion of the demo work.We highly recommend the Company and Brandon for your remediation project.Beyond the on-site team, our experience with the entire administrative staff was extremely professional and responsive regarding all aspects from contract preparation to invoicing and payment.A AAA rating for all.It means alot when you have a water/mold problem to work with such a professional contractor.Thank you!!!

  • Review 6 (2024-04-14 - Rating: 5)

    I had a really good experience with this team for both water mitigation and mold mitigation after a water incident in our house. Team was kind, accommodating, and thoughtful. It was a pleasure having them here. Whole process took a bit longer than expected, but I think thats situational.I also appreciated their level of communication and responsiveness.

  • Review 7 (2023-09-27 - Rating: 5)

    I want to share my appreciation of the responsiveness of Paul Davis in calling me back as well as scheduling the work. I especially appreciate the project manager, Brandon Robinson is knowledgeable and thorough. He only signs off on a job when it meets the Paul Davis strict guidelines. Having a company I can count on to handle my water damage claim appropriately gives me great peace of mind. I highly recommend them.

  • Review 8 (2023-09-15 - Rating: 5)

    The Paul Davis Restoration of Southern NH Team gave exemplary customer service and repair during a very worrisome ordeal when my house flooded. From the initial contact, they were at my house accessing the best course of action within 2 hours. From here they set up the equipment to dry the house and save as much as possible. Once the house had been wrung-out, they scheduled the required trades and selective demo within the week. Special shoutout to Brandon and Jake, who answered all questions I had. (Which were a lot!) Brandon ensured that I was supported both with making sure the schedule that he had put forth was adhered to and that the insurance company was responding. If you have any emergency needs, Paul Davis is my recommendation without hesitation. I hope to work with them in the future, though under different circumstances!

  • Review 9 (2023-11-03 - Rating: 5)

    We had a broken pipe and loads of water damage. The moment I contacted my insurance company within minutes I heard from Paul Davis & with the day the lead manager was there to check .I could not believe the lightening fast response and the clean up. The crew worked for hours and removed and cleaned , cut , tented, tested and communicated in such an expert way. My anxiety levels came down and I RECOMMEND this team in Portsmouth who cover multiple states [Maine, NH, Mass]. They are the best!

  • Review 10 (2024-01-31 - Rating: 5)

    My experience is with the construction/rebuild side only, as we had another company do the water remediation from a bathroom flood.I got put in touch with PDR through the State Farm preferred contractor program and was happy with them throughout the process. While the work got delayed by a month due to State Farm, Jeremy B. (project manager) and Steve with AES Construction were quick to get in and get the work done once State Farm got their act together. Jeremy was highly responsive to emails and ensured all of our questions were answered, and was great on working with us to find building materials (tile, LVP flooring) that would work with our allowance and preferences. Steve with AES construction was fantastic - his finished product is beautiful, and he was very personable and made sure to check in on selections before moving on to the next phase (paint color, stain color, etc.). Steve did a good job of cleaning up after the job and I think went above and beyond what our expectations were.Also wanted to give kudos to Cassandra as well - always so nice, caring, and patient when communicating with her. All around, I was really impressed with PDR from start to finish, and would recommend them to anyone I know.

  • Review 11 (2023-11-22 - Rating: 5)

    We recently had Brandon Robinson come in to do mitigation after a bathroom sink leak that caused damage to our ceilings. After calling our insurance company - Brandon was sent out and explained everything that was to happen and answered all our questions. Brandon and his team did a thorough job in ensuring there was no mold or extensive damage. The team worked quickly and cleaned up - very professional!

  • Review 12 (2024-01-03 - Rating: 5)

    We experienced flooding in our recently built basement apartment over New Year’s Eve weekend after a pump failed. Brandon was heaven sent. He explained the process and had a crew to the site almost immediately. He went over and above to assure us that everything would be taken care of and took all of the stress out of a horrible situation for us.If you’re ever in need of restoration services, this is the only company and project manager to call!!

  • Review 13 (2020-09-15 - Rating: 5)

    Paul Davis restoration and its associates were very professional and courteous in their business with me. Carolle and her team were timely with the estimate and all dealings were done securely through protected documents via the internet/email. Yes, they came out and looked at the damage to provide an accurate estimate. After that it was all online or phone communication until the contractor showed up to do the work. The contractor spoke highly of Paul Davis and specifically of Carolle. He was polite and managed a good conversation as well. The work was done ahead of schedule without issue. Thanks for your professionalism and customer service. Sincerely, M. Thill, Kennebunk

  • Review 14 (2022-04-29 - Rating: 5)

    Restoration crew did a first rate job returning everything to better than new condition. Steve actually evaluated a few things that he wasnt happy with and ended up completely replacing. Once again first rate work. I would recommend without hesitation.Had water damage from a burst pipe. Crew was here in hours. Ultra professional, Jake Scott was the crew leader on remediation, he kept me informed of every step, minimizing disruptions as they moved quickly. Would recommend to family and friends without hesitation.

  • Review 15 (2022-06-21 - Rating: 5)

    Paul Davis Restoration is a shining example of dependability, reliability and outstanding workmanship in a day and age when so many contractors have no idea what those words mean. The mitigation crew, Steve and team, as well as, the PM Jake, did a fantastic job cleaning and drying the affected areas after some water damage to several rooms. I couldnt be happier. While I am still waiting on restoration to begin, I am confident that I will get the same level of professionalism. Whatever they are doing at this company is working and others in the industry would be wise to emulate.

  • Review 16 (2019-10-12 - Rating: 5)

    We had a flood in our house and our insurance company sent out this company. To be honest I was a bit concerned based on the reviews here. They called me and set up a time for the next day. The crew came in and they were outstanding! They ripped up the flooring and the subfloor, cut out drywall where it was damaged, hauled off everything, and set up dryers and dehumidifiers. The guys were very professional, very respectful and very knowledgeable. At the end of the day they cleaned up after themselves. I would absolutely recommend them to anyone needing water mitigation services.

  • Review 17 (2021-06-29 - Rating: 5)

    Carole from Paul Davis is amazing. She is so knowledgeable and effeciant. She is an absolute delight to work with. The crew that did the work were great. Tim and Sean are very attentive to detail. They came when they said they would, did a great job and were very pleasant. I would highly recommend this company. Thank you everyone for all of your hard work.

  • Review 18 (2020-09-11 - Rating: 5)

    PDR was great when we had our water damage. They came out quickly and started the water mitigation right away which stopped further water damage. Carolle Ohmeis was awesome. She answered my endless questions knowledgeably and made sure I was satisfied with the answers. There was a delay in getting our house back to normal due to Covid19, but in the end it was well worth it. I would definitely recommend them to anyone with water damage.

  • Review 19 (2023-10-06 - Rating: 5)

    Brandon (rep), Jake (crew) and Allen (crew) did an outstanding job with my flooring water damage at my rental property. Saved me. fast, friendly, responsive. Thank you!

  • Review 20 (2020-09-25 - Rating: 5)

    My home in Exeter was devastated by fire last year and required rebuild of literally everything other than frame and foundation. Paul Davis worked with Nationwide to coordinate the entire project, and assigned Carolle Ohmeis as Project Manager. I am very pleased with the result. Carolle was very directly engaged throughout the process and was often at the site. She is knowledgeable about the different building trades and the vendors respect her judgement. She has experience on the mitigation side as well. She was excellent at coordinating the different trades and following up on any deficiencies. She worked with me on some major upgrades and explained very explicitly what was covered by insurance and what was out-of-pocket. My house is beautiful and it is the kind of home that I always wanted, thanks to Carolle and the support from Paul Davis.

  • Review 21 (2024-10-09 - Rating: 5)

    I cant say enough good things about this company. Within the hour after I got off the phone with my insurance company, Ben, the project manager reached out to scheduled a time convenient for me to come and assess the damage. The day after, his crew was here cleaning up the mess from the damage.Harley, the team leader...along with Bridget and Tristen were all very professional, courteous and efficient.Even Wendy from their main office called regularly to check on things and to make sure I knew what was coming next for the process.This company made a very unpleasant situation at least bearable and as pleasant as it could be considering the circumstances.

  • Review 22 (2020-10-15 - Rating: 5)

    Paul Davis has very professional staff members and crew. The crisis in my home was made manageable because of their courtesy and promptness in dealing with it.

  • Review 23 (2021-02-28 - Rating: 5)

    They were quick and precise. Every detail explained, every corner of the house cleaned. The quick response helped me de-stress from our incident. Highly recommend Paul Davis Restoration.

  • Review 24 (2020-09-08 - Rating: 5)

    Just wanted to share that Paul Davis did a great job with water mitigation at my home. Would highly recommend!

  • Review 25 (2021-06-25 - Rating: 5)

    I could not have been happier with the responsiveness and professionalism of this team. They were out in a couple of hours and took control of the situation and put mechanisms in to remediate the damage.

  • Review 26 (2022-06-23 - Rating: 5)

    Great job. Very nice hardworking and efficient. Jake and Steve work quickly and very professional.

  • Review 27 (2021-09-28 - Rating: 5)

    We had Paul Davis after a pipe burst in our basement. Rory and the whole crew have been amazing. They walked us through the whole process, they were patient and very professional. I highly recommend Paul Davis.

  • Review 28 (2018-02-24 - Rating: 5)

    Great people, great service. Glad they were recommended.

  • Review 29 (2017-12-09 - Rating: 5)

    Great people great service. Will call again Thanks Ron

  • Review 30 (2021-01-26 - Rating: 5)

    Great customer service and easy to work with!

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