Bassett Services Heating, Cooling, Plumbing, & Electrical

Located in Plainfield, Indiana

Address: 706 W Main St, Plainfield, IN 46168, United States

Phone: +1 317-455-3130

Rating: 4.8

Services

On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-04 - Rating: 5)
Great person. Bryce was excellent in his communications, remaining in touch with me late after hours to get me through the membership process, and he was still able to get my furnace replaced first thing in the morning.Best customer service Ive received ever.Thank you Basset service and especially Bryce

Review 2 (2024-11-22 - Rating: 5)
I like the service Josh provided he knows his craft. He was very professional and polite and on time . Josh is a great asset to your company his knowledge was a big help . I will be using you guys for all my electrical needs going forward I’m glad I found you . Happy Holidays!!!! Thank you very much.

Review 3 (2024-08-08 - Rating: 5)
Very affordable, and extremely punctual. Jordan came out for both the initial quote as well as the work itself, and he was extremely friendly and personable both times. They got everything done in one day, and their prices are very fair! We will definitely be using them again if we have electrical needs in the future!

Review 4 (2024-11-27 - Rating: 5)
So far the installation is going great. Next step is to get my propane tank installed, connect and test. Ken worked hard all day and painted the pipe to match my logs. He explained everything to me and seems knowledgeable!

Review 5 (2024-06-18 - Rating: 5)
I don’t even know where to start! We had bought a newly renovated house which looked great but the work that was done was horrible even tho an inspector said everything was all good. With that we had a water leak that had flooded the basement with a foot and a half of water and a gas leak. From there we called Bassett and on the same day we had Matt come out and he pointed out how bad the previous work was. Especially things I didn’t know about being a new home owner and new parents, his main priority was making sure our little one was safe! He talked us through the issues and what had to be addressed. and took his time to explain everything. The next day Matt had brought Wolf with him and I’ll say being a 19 year old n this industry he was super polite and was serious about his work. The both of them worked the whole today to make sure we were satisfied 11am to 11pm to re-plumb our whole house and make sure everything was up to code and that we were satisfied. They even went the extra mile to take care of some minor things free of charge and leave us with some extra material just in case something were to happen. So with that said, I highly recommend Bassett! Matt and Wolf especially did an outstanding job and we are completely overly satisfied with how hard they worked to make sure everything was all good before leaving!

Review 6 (2024-09-18 - Rating: 5)
Daisy approves of the new air conditioner!My A/C stopped working over the weekend and called Monday morning. Jonah from Service came out that day. He offered to try and get the unit working, though it was manufactured in 1995. It lived a good life and opted for a new system.I had Daniel and his coworker out the next day for a full day install. They were professional, cleaned up after themselves, polite, and answered questions when asked. They also took pictures of the unit for their manager and any future service calls. Even their truck was well organized, which let me know they were true professionals.Its difficult spending money for something you cant see, though its important. They use quality equipment, with a 10 year warranty. I highly recommend Bassett, As a former service industry worker myself, they are as good as one can find.

Review 7 (2025-01-03 - Rating: 5)
Matt did a great job!! He was courteous and professional. I asked a lot of questions and he answered them thoroughly. I’m new to Indiana so finding someone I can trust and feel comfortable and confident in is vital to me.

Review 8 (2024-12-21 - Rating: 5)
Had some electrical issues. Called Bassett Services was able to schedule a visit in a reasonable time frame. Dylon was the electrician that came out to look for the issue. He was very professional, was able to answer the questions I had and even walk me through what he was doing. After explaining the issues we were having and showing him the rooms and where the breaker was located I was given a quote upfront and what the service included. Dylon was able to find the issue and fixed it, and made sure that was the issue before leaving. Even gave me quotes on future work I want done. Will absolutely use Bassett Services again.

Review 9 (2024-12-28 - Rating: 5)
Robert Hastings was amazing. He was on-time, took care of my home, wore protective slippers. Robert explained everything to me, gave me great pricing and fixed the issue quickly. He left no mess, which was an additional plus and should be the norm. Thank you Bassett!

Review 10 (2024-11-12 - Rating: 5)
I am so glad we called Bassett. I am especially pleased with our Technician Lucas. He was absolutely amazing and I would give him 10 stars if I could. Any question or concern that I had about our drain, he was able to answer and explain, and was extremely knowledgeable of what was going on in my drain. Overall, Bassett have an amazing Team, and I won’t hesitate to call them for any of our plumbing needs!!

Review 11 (2024-11-22 - Rating: 5)
Joshua clearly explained the various options for fixing our bathroom exhaust fan and then quickly and efficiently completed the work. I had given him the wrong credit card by mistake but was able to catch him before he left. He stayed and made several calls in order to cancel that transaction and allow me to use the correct card. Great job!

Review 12 (2024-11-15 - Rating: 5)
I will hire them again. Technician was qualified, detailed, and professional. This experience was 150% better than the last electrician who put an outlet in the wrong location and said I got what I paid for. This appointment was such a pleasant experience I would recommend them over, any other overly advertised electrician HVAC companies out there

Review 13 (2024-11-19 - Rating: 5)
Excellent service! My technician was professional and my appointment went well. The price was good as I got other quotes to just come and check that was over $200. I definitely recommend them!My box was arcing and not properly done.Thank you I feel safe now!

Review 14 (2024-11-28 - Rating: 5)
Was very courteous, explained everything. So professional, I would recommend him an your company to everyone. Thank you very much

Review 15 (2024-12-07 - Rating: 5)
Connor did a great job. He came and explained exactly what he was going to do. He completed the job in less time than he estimated it would take and showed me every thing I needed to know about the install. They were very courteous and cleaned everything up after the job was complete.

Review 16 (2025-01-04 - Rating: 5)
Kenny installed a new generator at our home. He was on time, efficient, and provided thorough explanations on the unit and all the associated functions and maintenance. Overall excellent communication and customer service throughout the process. 👍👍

Review 17 (2024-11-19 - Rating: 5)
Edgar is the most friendly, professional, and helpful Technician I have ever met. I had zero knowledge about water softeners and his expertise was exactly what I needed to understand how the system works. He is and is ready to go above and beyond for me and proved it.Thank you Edgar & Bassett team for a fantastic experience.

Review 18 (2024-12-10 - Rating: 5)
Mike and Holden did such an amazing job!! They were efficient and quick at getting our Heat pump installed. Very professional and respectful and would recommend them to anybody! Pleasant transaction from Jevon checking everything, to Theo selling us the pump and the install were all extremely pros!!

Review 19 (2024-09-05 - Rating: 5)
Matt was very professional, friendly, respectful, and efficient. He arrived within 5 min of his expected arrival time. He was able to correct our issues we were having within 25 minutes. We are so grateful to Matt for his service to us. He knew what to do and was clean and proficient in completing the task. Job well done. I would recommend him for any plumbing issue. Thank you Matt.

Review 20 (2024-10-07 - Rating: 5)
Very friendly, very knowledge, and didnt hesitate to understand what the issue might be. Bradley gave me options to attack the issue and left me with the quotes and walked me through the process of moving forward, if I wanted Bassett to do the work.Great visit and Im happy with his diagnosis.Thank you

Review 21 (2024-11-16 - Rating: 5)
Kenneth was one of the greatest Techs on Earth!Very friendly, very helpful and knowledgeable.Taught me things I never knew!Thanks for the help my friendsPhil HummellIm speaking on the behalf of Elaine I organized the repair and overseen it and Kenneth was a great greatest Tech you got there in my opinion

Review 22 (2024-11-14 - Rating: 5)
Assigned technician (Steven S.) was very personable yet professional. He explained the work needed and answered pertinent questions thoroughly. I am Very pleased with the service he provided. The Required work was completed and tested successfully.

Review 23 (2024-12-03 - Rating: 5)
Thanks for coming! Bassett employees like Chris have perfect customer service skills and are very knowledgeable about their jobs. He replaced our accessories and plumbing perfectly. It’s nice having water pressure again!Joshua Richmond and crew replaced our air unit and was very professional. My family was very impressed with them.

Review 24 (2024-09-14 - Rating: 5)
We had our annual furnace maintenance last Wednesday. We were extremely pleased with our technician, Sam G. He was prompt on arriving on time & his attitude was especially welcoming. After he completed the maintenance he explained to us, thoroughly, what he had accomplished. Much appreciated. We will be asking for Sam the next time we need or are having our annual maintenance.

Review 25 (2024-09-07 - Rating: 5)
I’ve solely used Bassett for years because they’re local and I’ve built trust with them. They’ve serviced my old HVAC, and I purchased my new system through them 3 years ago. I also purchased my water softener through them.Recently I had issues with my AC unit and they were able to schedule me for same day service. The technician (Russ) showed up on time and was great to work with, as all others have been. Initially the issue was a huge kick in the gut since my system is still fairly new, however I was able to work with them to find a working solution to the problem.I would recommend them if you’re looking for a dependable local company that maintains high values. As far as cost, are they more expensive for new units? Maybe..maybe not. However, trust, quality products and outstanding service are invaluable, and have proven to be worth the investment in Bassett.

Review 26 (2024-11-21 - Rating: 5)
Very clean and quick work. Finished both jobs in a short time. Ended up being able to not cut into drywall nearly as much as originally expected so very minimal after care to close up hole from new pipe. Very happy!

Review 27 (2024-11-06 - Rating: 5)
While we ran into a few glitches (not their fault) the team didnt give up until they found the dource and got the problem corrected. Shout out to both Wolf and Lucas- they were on time, professional and very sweet. I felt the company was extremely fair in pricing and would definitely use them again.

Review 28 (2024-11-14 - Rating: 5)
Boy.. I tell you what, I have nothing but amazing things to say about this company and their core values. I recently bought the house I’m residing in now and my heater went out. I didn’t know that there was still warranty from the previous home owners and realized that it needed a routine maintenance. Well little did I know, they couldn’t get ahold of me as the previous owners were a long time customer with them. They had a tech come out and did a wellness check! To make sure everything was alright and there it was! The transfer of service was provide to me and they have been the most patient and pleasant folks to work with. If anyone’s looking for a recommendation, Basset is the place and their team have been absolutely amazing! Thank you Elijah and Javon!

Review 29 (2024-12-21 - Rating: 5)
Matthew did a fantastic job. We walked through everything I wanted him to do, he provided a reasonable estimate, and he got to work. He was done quickly and the work was done well.

Review 30 (2024-10-29 - Rating: 5)
Jonah did an excellent job of explaining what was wrong with the furnace. I am strongly taking his recommendations to heart. Bassett is a very professional company and will highly recommend.Installation: Daniel and crew did an excellent job on the furnace installation. They were quick, efficient, friendly, and clean. Highly recommend Bassett!

Review 31 (2024-08-28 - Rating: 5)
Josh was very knowledgeable and professional. He worked quickly and efficiently on both electrical and plumbing jobs. I dont know if the company allows customers to request technicians for jobs, but if they do, I will definitely request Josh.

Review 32 (2024-12-28 - Rating: 5)
Greg was very knowledgeable and super helpful, he diagnosed the problem right away and gave me some helpful quotes for future maintenance on our furnace!

Review 33 (2024-12-11 - Rating: 5)
Brad tried to complete the job and was respectful and courteous. He removed the old ceiling fan and replaced it with one I had here. One of the parts was broken so he had to order the part. When they receive that part he said someone from their company will be out to complete the job.

Review 34 (2024-08-08 - Rating: 5)
Tony was extremely friendly, helpful and knowledgeable about everything dealing with my HVAC issues. He not only found the issues my system was suffering from, but explained the issues in terms that were easy to understand. When we were going over options on fixes or replacements, it was clear that he is very passionate about his work, and didn’t just push to make the larger sale. But walked me through the different options, as well as the pros and cons of the different systems and what they would mean to my home. I’d rate his service at 6 stars, but sadly 5 is the max.

Review 35 (2024-10-02 - Rating: 5)
Tony was very professional and personable. He explained everything thoroughly. Even put on booties without being asked.Definitely knows his craft and great at it. If we ever have any HVAC needs in the future, we will request him.

Review 36 (2024-11-27 - Rating: 5)
From the time scheduling to the time the job was finished, phenomenal customer service. Gordon was professional and knew what he was doing. Would recommend Bassett Services to everyone. Great job!!!

Review 37 (2024-09-20 - Rating: 5)
Dave Worthington was the technician who came out to fix the install for my dryer which Lowe’s home improvement had botched. Shockingly no one at Lowe’s could fix this, but Dave came in and within half an hour had everything fixed and he was taking me through details of what he had done. This is the third time and weeks. I have used Bassett between selling an older home and purchasing a new one. I have nothing but amazingly positive things to say about Dave and Bassett services. I have now use them for everything from electrical to plumbing to HVAC and I could not be happier. Great work, Dave! Thanks again, Bassett!

Review 38 (2024-08-28 - Rating: 5)
Our Air conditioner went out in the midst of a heat wave, and Bassett made time to see us, diagnose us and repair us in less than 3 hours. My technician, David Worthington, was extremely knowledgeable, professional and efficient. Grateful for the help today!

Review 39 (2024-10-05 - Rating: 5)
I called Bassett and within a couple of hours we were warmly greeted by Robert. He was very helpful and attentive from start to finish. I highly recommend Bassett, especially Robert. Thanks again for moving with integrity, my mom and I sincerely appreciate you.

Review 40 (2024-12-05 - Rating: 5)
Fast and straightforward service. Quality of work is always high. The rates are competitive based on what I’ve seen quoted so I usually just use them as my go-to

Review 41 (2024-08-04 - Rating: 5)
We have been impressed with Bassett Services! Customer service is always polite and helpful. We appreciate how Bassett sends a text with a picture of the technician for safety purposes. Tony & Killian (techs) have been great! They both were very helpful, knowledgable, & fixed the problems we had!

Review 42 (2024-09-13 - Rating: 5)
Elijah was very knowledgeable and helpful with educating us on the thermostat and whole system. We learned about the new ion air filtration system which we are eager to look into. We were impressed with him and will be requesting him back.

Review 43 (2024-11-06 - Rating: 5)
Elijah Burgoon is absolutely the best technician Bassett has sent to service my system. He is very polite, knowledgeable and answered all my questions. He is truly an asset for Bassett Heating.

Review 44 (2024-10-09 - Rating: 5)
Ryan did a great job. Very detailed inspection and estimate. Most importantly, he provided a range of options for us to explore for our home improvement.

Review 45 (2024-10-10 - Rating: 4)
Daniel and Scott did a good job making the necessary adjustments in order for the furnace and its parts to work in the tight space in my utility room in reference to the clearance of the dryer door. Carson did a good job with the heat pump installation as well. Thanks for their all day hard work, especially Daniel.

Review 46 (2024-09-17 - Rating: 5)
We so appreciate the great communications and ease of setting up service with Bassett. Justin let us know he was on his way to do our regular boiler maintenance. He was punctual, quiet, efficient and very warm and friendly. Thank you Justin Navarro and Bassett.

Review 47 (2024-07-17 - Rating: 5)
Chris was superb. He arrived within 2 hours of my calling Bassett Services. He quickly diagnosed the ptoblem with our hot water circulating system & fixed it. He showed us how to adjust the timing & what to do if a power outage turned it off & messed up its timing. Chris answered all our,questions & was very personable. The charge was reasonable. We highly recommend him & Bassett Services.

Review 48 (2024-09-17 - Rating: 5)
Very pleased with the service provided by Bassett. Their plumbing technician Wolf, flushed out our hot water tank. He was professional, personable and thorough. I would highly recommend this company.

Review 49 (2024-12-25 - Rating: 5)
He was very efficient and nice. He cleaned up after himself and made sure we were pleased with the job.

Review 50 (2024-08-09 - Rating: 4)
They are great to work with. I had a heat pump installed about a year ago. I have not had any problems since my air-conditioning and heating are working as intended. I was having a minor issue in the beginning of the installation. They brought out to techs to come look, but they didn’t find an issue. I think it was due to it just recently being installed because I have not had a problem since, but I did want to note that they tried to charge me for the techs coming out and literally just inspecting the inside unit. However did resolve my issue and credited me back the money that they had charged for the visit. For my six month maintenance inspection they tried to upsell me Surge protection. Which I am confused why it wasn’t already $14k I had spent The unit already.

Review 51 (2024-11-26 - Rating: 5)
Quick service, narrowed down electrical issue, quoted prices for different options. Answered all of my questions, had my electric outlets back up in no time and did not hinder any use of other running electronics or heat. Provided other wiring issues that could potentially become a future problem. A+ Thank You Bassett Services

Review 52 (2024-08-29 - Rating: 5)
Matt did a great job of going over the options for my job, and provided me with clear estimates for the work. He was very friendly, on time and professional. Thank you for everything!

Review 53 (2024-09-20 - Rating: 5)
Basset sent Ryan the same day we called for an overflowing drain. Ryan was persistent in identifying our clog issue, was very courteous and knowledgeable. He provided feedback on some other potential and existing issues as well. Thanks!

Review 54 (2024-10-22 - Rating: 5)
Kenny did a fine job installing the generator. He explained what was happening and answered my questions in a clear and understandable way. ALSO, he left the area cleaner than when he began the job.

Review 55 (2024-06-18 - Rating: 4)
Couldnt be happier with our experience when Sam came to our home on a Sunday to address an air conditioning issue. He arrived promptly, was very friendly, and well organized. He walked me through the diagnostic process and found the defective part quickly. He educated us on additional service options and shared personal experiences. We were very impressed with Sam G. and will likely request him specifically in the future.

Review 56 (2024-08-24 - Rating: 5)
We trust Basset services. They send professionals that are competent, prompt and respectful. We had a furnace duct repaired and a new humidifier added and they did a great job.

Review 57 (2024-10-08 - Rating: 5)
Great job Bradley! He was helpful. Arrived on time didn’t rush thru the work and made sure I knew every step of the service, he was informative and just pleasant to be around

Review 58 (2024-11-12 - Rating: 5)
The technician, Lucas, that came to our house was friendly, knowledgeable, and professional. He did a great job. Ill be contacting Bassett Services in the future when I need plumbing work done.

Review 59 (2024-08-30 - Rating: 5)
Eric was very friendly and knowledgeable about the HVAC system. He shared test data and provided good recommendations to support our needs. He is a good representative for Basset services, very happy with my experience with Eric and Basset!

Review 60 (2024-08-05 - Rating: 5)
Bassett scheduled a repair very quickly. The technician, Killian, was professional, knowledgeable and competent. He took the time to explain the issues and repair. Weve been using Bassett for a few years now and Id highly recommend them.

Review 61 (2024-10-09 - Rating: 5)
Tony did a great job. Very knowledgeable and professional. He did his work efficiently and in a cost effective manner. Would recommend.

Review 62 (2024-08-26 - Rating: 5)
I was extremely and pleasantly surprised when Killian arrived early this morning soon after my call to repair the AC. He took care of the problem quickly and professionally. I am grateful. Thanks!

Review 63 (2024-10-31 - Rating: 5)
We use the Watch Program, so we have a semi annual cleaning. The technician did have a few recommendations after the inspection on the interior unit.They did find an issue with the outside unit. The symptoms of our heat pump were providing an irregularity in pressures. After a while he found a bare wire that was causing a short. So thankfully they secured any loose wiring and made sure all was back to normal.

Review 64 (2024-08-25 - Rating: 5)
We have a new born and had an emergency today being a Sunday at 5:30pm. Our ac stopped working and it got up to 84 degrees in the house! Let alone it’s suppose to be in the 90s all week! We called Bassett and they sent David Worthington out. David was amazing and got our AC back up and running in no time as an import part of the ac was needing to be replaced. Within a few minute he had the new part installed and the temperature started to drop in the house! David and Bassett saved the day and we are now a members! Thank you so much David!

Review 65 (2024-09-07 - Rating: 5)
The electrician Mathew did an excellent job evaluating our problem and making the necessary repairs. We were given various options to choose from. Bassett did an excellent job and we would definitely use them again!

Review 66 (2024-08-04 - Rating: 5)
He was extremely friendly and professional. He showed us everything inside the furnace and explained what everything was and what all he was looking at and checking on. All of the interactions we have had with the company so far have been excellent.

Review 67 (2024-12-10 - Rating: 5)
Josh did fantastic! Very informative and checked every little concern we had. I would highly recommend Bassett Electrical.

Review 68 (2024-12-16 - Rating: 5)
Matthew, an electrician, arrived exactly on time. Answered all my questions very efficiently fixed my electrical problem and now everything works just fine. I always appreciate Bassett customer service, their efficiency, their politeness, they’re overall a good company to work with. Hendricks county is very lucky to have this honest, quality service company.

Review 69 (2023-11-09 - Rating: 5)
I entered a drawing at a Colts game for a free water heater and won! Scott Miller came to install it. I was excited because my water heater was on its last leg. Everyone was so nice and professional. From the office staff to the people who contacted me and Scott who installed it. I was very pleased with this service and I got a quote for other services! Whoohoo Go Colts!! And Thank you Bassett Services!

Review 70 (2024-12-13 - Rating: 5)
David did a very good job with the repair. Both professional and timely. Nothing but great praise for the service he provided.

Review 71 (2024-12-30 - Rating: 5)
Brian was eager to make sure we understood everything he was doing. He was pleasant to have in our home.

Review 72 (2024-07-18 - Rating: 4)
The technician was great! He was very knowledgeable and a hard worker. He laid out all of the information and options clearly and although he offered advice, he did not pressure me into anything that I didn’t want.

Review 73 (2024-09-24 - Rating: 5)
Joshua was a huge help with our problem. We had just bought a house that needed some work on the power box, because the previous owners didnt have our house wired right. Joshua got us sorted and was more than willing to answer our questions about other concerns we had, and got us several different quotes for what is shaping up to be a big home improvement project. Thanks, Joshua!

Review 74 (2024-11-13 - Rating: 4)
Installation went well. The installers showed up as scheduled. They gave us a good orientation on how the system worked and how to change the settings.

Review 75 (2024-09-16 - Rating: 5)
Bassett replaced our old furnace and air conditioner 2 years ago and we just recently did a whole system tune-up. Service technician David Worthington not only arrived exactly when we were told he would, he was very professional and thoroughly explained all the tasks he had performed!100% will be using Bassett Services as our go-to HVAC crew!

Review 76 (2024-08-01 - Rating: 5)
Bassett is standing behind their warranty on our new geothermal system. We have had it for two years now and have had only two system messages show up. Bassett came out same day and resolved each issue. Very pleased with the investment we made through Bassett.

Review 77 (2024-09-10 - Rating: 5)
Steven was very friendly and knowledgeable. He also gave me very helpful suggestions for when he installs our new plumbing. Very satisfied

Review 78 (2024-11-26 - Rating: 5)
Jason was very nice and pleasant. He explained everything to me thoroughly. He did a great job!

Review 79 (2024-09-30 - Rating: 5)
Steve was awesome during the install I had, very professional and thorough in his work, I would definitely recommend him and Bassett Services anytime!

Review 80 (2024-08-26 - Rating: 5)
Both technicians were friendly, polite, and very professional. They explained the process and answered all my questions.I am extremely happy with their services and all my interactions with other service individuals and Bassett as a whole.

Review 81 (2024-07-16 - Rating: 5)
Bassett always has wonderful technicians to work with. They keep everything real and honest about all processes and ultimately help us toward our decision to stay loyal with service with Bassett! They go above and beyond helping two new home owners with any questions we had about our new home. 1000% recommend Bassett!

Review 82 (2024-11-04 - Rating: 5)
I shared with matt was going on, he shared various choices to fix. I picked what I wanted. He did a good job repairing my electrical needs.

Review 83 (2024-09-16 - Rating: 5)
Josh came by today to check out some electrical work I need done. Gave me an estimate I can live with and am moving forward. Josh represented himself and his company well.

Review 84 (2024-06-27 - Rating: 4)
Javon did a great job diagnosing the problem with my heat pump and had everything sorted out inside of an hour. The only problem I had is the billing app was not showing my watchdog membership as active, but he was able to add the discounts in manually.So far Ive had great experiences with Bassett overall and Ive used them for electric, plumbing, and AC / Furnace work. Prices seem reasonable for the work being done.

Review 85 (2024-07-20 - Rating: 4)
Joshua from Basset Services showed exceptional professionalism. He was punctual, knowledgeable, and polite. Had our meter box and other power crippling issues from our storm damage fixed in a timely manner. We appreciate Joshuas and Bassets ability to be able to repair our power connection 24+ hours sooner than their competitors.Thank you Joshua.And thank you Basset Services.

Review 86 (2024-07-02 - Rating: 5)
Nick and Matt were AMAZING! They genuinely cared about our plumbing need and fixed it quickly. They also answered our questions and gave us helpful tips. We will definitely have them back for our future needs.

Review 87 (2024-10-07 - Rating: 5)
Matt did over and above, he ran into problems and he took the time to make them right. He ran all day, he is 👏 amazing! So appreciate his great work.

Review 88 (2024-07-31 - Rating: 5)
Josh is a very kind, thorough professional.He finished his troubleshooting…I look forward to him coming back & completing the work on my light pole.Thanks for hiring positive kind technicians.

Review 89 (2024-08-31 - Rating: 5)
Great service! Prompt and quickly explained the issue with our air conditioner. Problem was resolved professionally and quickly. Thank you for coming out late st night in 95 degree weather!

Review 90 (2024-09-08 - Rating: 5)
Great experience and knowledgeable plumbing representative. He was able to give me a fast and fair quote as well as get the materials and repair the same day! Thanks!

Review 91 (2024-09-22 - Rating: 5)
He was very polite and professional. He listened well and reported his findings clearly. Estimates are clear, but very expensive. He’s a good one! Thank you!

Review 92 (2024-10-22 - Rating: 5)
Wolf is wonderful! Toilets and showers are working again. Thank you so much for sending Wolf to do his magic.

Review 93 (2024-08-22 - Rating: 5)
Matthew was thorough and professional in completing his job. He offered professional advice and provided us with a quote breakdown to help in oir decision making process.

Review 94 (2024-07-03 - Rating: 5)
Elijah came and completed my service today he was extremely thorough and so kind, he gave me detailed instructions on everything I would need to know and it was much appreciated. As someone who is new to the Bloomington area I greatly appreciate that he took his time to explain everything. I highly recommend Elijah to anyone in need of A/C & Heating services.

Review 95 (2024-08-09 - Rating: 5)
Jeff did an outstanding job helping us choose a generator for our home. Absolutely delighted with the service.

Review 96 (2024-10-02 - Rating: 5)
Corey showed up on time and did an outstanding job. Very knowledgeable and took time to explain everything. Would recommend and plan on using again.We also had Ryan come to do some work and he was terrific as well!!

Review 97 (2024-08-23 - Rating: 5)
Greg was prompt ! Took care of the furnace quickly on a call back from a previous repair that the Technician accidentally left a tube off from the sensor on a collector box replacement.

Review 98 (2024-09-17 - Rating: 5)
I once again had a need for an electrician and called Bassett. Mathew came right on time this morning and provided and estimate within 30minutes. He got the parts and quickly fixed my issue. He was very knowledgeable and courteous. I would highly recommend Bassett for all your needs.

Review 99 (2024-06-04 - Rating: 4)
Service tech was great and did a good job. My only issue was the $276 I had to pay in labor to replace a simply capacitor that takes five minutes to do. My part was free with the warranty but the labor charge was ridiculous. I could understand if the blower house had to be removed and some wiring work needed done but not for a capacitor. Disappointed.

Review 100 (2024-05-17 - Rating: 5)
I had an outstanding experience with the plumbing service, especially with Josiah. When I called for assistance, Josiah was at my home within a couple of hours. He quickly diagnosed the issue with my sump pump drainage lines, providing all the information clearly.Previously, two other companies had made incorrect assumptions about the problem, recommending costly and unnecessary repairs, including extensive digging. Josiah, identified that the correct root cause. His expertise saved me from unnecessary expenses and hassle.I highly recommend using this service, particularly Josiah, for his promptness, professionalism, and accurate diagnosis. Ill definitely be calling them again for any future plumbing needs.

Review 101 (2024-06-18 - Rating: 5)
I want to give a shout out to Joshua York, what an impressive young man. Did an outstanding job, knowledgeable, respectful, and just an all-around sweetheart... Its the people who make the company, and with people like Joshua the company will thrive for a very long time!!Sincerely Renee Lajoie

Review 102 (2024-10-21 - Rating: 5)
Though the Basset call service is terrible, Ken did a great job. He is the man you want for repair and service of your Generator.

Review 103 (2024-11-12 - Rating: 5)
Jordan did an outstanding job! Had pictures for me to see what was going, showed me what the problem, what he was going to do, and waited patiently for me to test it!

Review 104 (2024-10-15 - Rating: 5)
10-15-2024–Russ Moore came out to replace parts on my furnace. He introduced himself and asked me to show him where everything was. He had just a few more questions then he started working. I was told by the office when I made the appointment that this was a 4 hour job but he arrived at 11:17 and was finished right at 2:00om except for the paperwork he had to do when he left the house. Everything works and we have safe heat againI would recommend that the company find a better way to get reviews from customers. I’ve had Bassett out here at least twice a year for several years for annual maintenance on the AC and then the furnace .Plus a few trips in between for parts replacement. Every time I get an email from the company wanting me to review the person they sent out here. I don’t mind doing it, especially if I’m pleased with the quality of service, but the link in the email always has the last person’s review and the only way to give the current person a review is to erase everything I said about the last person and then type the new review for the person from today. It just feels like no one is actually seeing what I posted so customers can’t get an accurate feel for the service you offer and the great people you have.Just saying….anyway, I usually get a text or email with the service techs name and photo but not always. I just have to trust that because his jacket says Bassett and he drove up in a van with a giant Bassett hound and that name on it that he’s the right person.So, great job Russ. Thanks for being efficient and kind.

Review 105 (2024-10-07 - Rating: 5)
Miguel was very polite and professional. Was able to come out same day within a few hours of me calling to make an appt

Review 106 (2024-08-22 - Rating: 5)
The technician, David Worthington, was courteous, completed service work timely and answered all my questions. Very professional. Bassett is an outstanding company and hight reccomend!

Review 107 (2024-07-13 - Rating: 5)
Mr. Ricketts arrived on time and quickly gave me a quote and was able to install 3 inside lights, 4 outside lights, a doorbell and explained to me how to trouble shoot my outside lights all in one visit. Great service in great time. Thank you!

Review 108 (2024-10-18 - Rating: 5)
Wife and I we are completely satisfied Kenneth of Bassett Hvac, service and workmanship Great!! polite,courteous, professionalism and clean up after work was done excellent 👌 job well done 👏

Review 109 (2024-06-28 - Rating: 5)
Mike Bresley serviced our ac unit and did an amazing job! Very friendly and knowledgeable let me know a couple of services I could do to keep it running smoothly. He even marked the door of my furnace so I wouldn’t put the filter in upside down any more. Thank you Mike!!!

Review 110 (2024-07-06 - Rating: 5)
Lucas quickly unclogged our main sewer line. He was fast, friendly, and explained everything he was doing along the way. Fantastic service!

Review 111 (2020-07-20 - Rating: 5)
After maintaining my system for a few years I had my system replaced. Bassett did a great job talking to me about my options and made it easy to schedule getting it installed. They installed a furnace and air compressor in one day easily. They do a great job keeping me informed and emailing documents as well as paper copies.

Review 112 (2024-09-18 - Rating: 5)
Eli Burgoon did a great job servicing my hvac unit.And took the time to explain everything with detail and reasons why I was having issues. Thanks for the help.

Review 113 (2024-12-18 - Rating: 5)
Greg was professional and very knowledgeable! He was able to answer all of my questions and provided great service.

Review 114 (2024-02-19 - Rating: 5)
Gino did a great job replacing our water service from meter to the house. Done quick and neat. Thank you and job well done

Review 115 (2024-08-15 - Rating: 5)
Brad was thorough in his estimate, courteous & friendly. Estimate was competitive and affordable. We are scheduling the work done with him & Bassett’s.

Review 116 (2024-08-07 - Rating: 5)
Fixed my impossible faucet! He was great. My kitchen looks spiffy and it’s cleaner than before. Thanks!!!

Review 117 (2024-07-12 - Rating: 5)
Ryan did a excellent job. He presented me with 3 options to fix my problem. At no time did I feel pressured to do anything. He was very courteous and helpful. Thank you.

Review 118 (2024-07-18 - Rating: 5)
On one of the hottest days of the season, my GeoThermal HVAC system stopped cooling the house. I called Bassett heating and cooling and was very pleased with the technician that was sent to service system. Tony Danese was very knowledgeable about Geo Thermal . He pinpointed the problem and had it back up and running in no time. I highly recommend both Bassett and Tony if you need them.

Review 119 (2024-05-18 - Rating: 5)
I’m very pleased with the fast response time and repair of my ac. I called at 8:15 on a Friday night for an emergency repair and the technician left my house at 10:30 the same night with my ac working again. Saved me a weekend of sweltering misery and full blown allergy issues by not having to open windows yet. Very happy with Basset and our technician, Doug.

Review 120 (2024-03-22 - Rating: 5)
Eric was awesome. He was very thorough spent quite a bit of time working and cleaning my furnace . He also helped me out with the proper setting for my humidifier. I have been very happy with Bassett service work I really feel like I am getting my moneys worth with them they are just not in and out in a few minutes they really take there time and do a great job.

Review 121 (2024-11-01 - Rating: 5)
Jeff is the most knowledgeable hvac tech I’ve ever had service my equipment. He is a pro!

Review 122 (2024-10-14 - Rating: 5)
Technician (Joshua) fixed my power issue in a timely manner and kept me informed on what he found and what he was going to fix. Very professional and clean work on his part .

Review 123 (2024-10-15 - Rating: 5)
Our service tech, David, was professional, efficient, and knowledgeable.He was also very friendly.

Review 124 (2024-05-08 - Rating: 5)
This review is for Gordon Adams. He did a good job. He was polite and explained things to me. He disconnected an old fireplace that was not built in. He had no problem going into the crawlspace. And he changed his booties on his feet everytime he left the house.Not sure how I feel about the company yet because this was our first time using them. But Gordon was professional and nice.

Review 125 (2024-09-06 - Rating: 5)
Lucas did a great job,he went above and beyond, he even called the sewer company to have them come out and see if our problem was theirs to fix.we actually thought our sewer line was cracked but after they ran a vacuum truck on the main line the issue resolved thank goodness.thanks again Lucas Watkinson

Review 126 (2024-06-06 - Rating: 5)
Willy was awesome!!! He told us what we needed to do and checked pipes. Extremely professional and very kind. We will call Bassett for all problems with plumbing & electrical. Thank you so much for sending him and hope to see him again!

Review 127 (2024-04-13 - Rating: 5)
Our plumber, Steven Santana always does an amazing job. In addition to being professional, he is also very personable. Steven is very thorough. If he sees something that can be better, he addresses it immediately before it has an opportunity to become an issue. He also listens to any concerns and answers any questions we may have. We have always been happy with Bassett Services and their service professionals.

Review 128 (2024-10-31 - Rating: 5)
Dylon D. Was great. Professional and friendly. He also cleaned up the work area and offered to help move all the appliances back to their spots which is much appreciated.

Review 129 (2024-11-10 - Rating: 5)
Rodney did a fantastic job. Very friendly and very professional. We are very pleased with the job he did. That guy knows his stuff.

Review 130 (2024-05-10 - Rating: 5)
The tech (Ryan) was very respectful of our home. He was efficient in troubleshooting my issue. I wasnt happy that my leak stopped when he arrived but appreciated his efforts to locate it and the suggestion for future issues. I think becoming a member with Bassett Services was a good idea.

Review 131 (2024-09-03 - Rating: 5)
Matt from bassett arrived to check on a leak from the shower head and the side of tub found that shower head was loose and the side tub was from no o ring in tub diverter repaired both installed o ring reattached shower head checked for leaks and all was good.Went through the repairs with us to understand what was done.Really did not take long This was a complete remodel of the bathroom so everything is new and looks great . We are so pleased with the work Bassett and Amerestore preformed .And we got 0% financing to boot.Bassett is our go to for heating/plumbing/air conditioning many thanks. Charlie

Review 132 (2024-07-12 - Rating: 5)
Some scheduling issues, but very happy with the electrician, Brad Gardner. He did great work!Also had two pretty substantial plumbing jobs done by Matt Fulk. Also very meticulous work and careful clean up afterwards.

Review 133 (2024-07-01 - Rating: 4)
Technician Killian Reynolds performed a 6 month checkup and cleaning on my HVAC.He was friendly and seemed very knowledgeable about his job. He answered all my questions and concerns. He performed the service in a timely manner.I would like to have him back for my next HVAC checkup.

Review 134 (2024-09-06 - Rating: 4)
Nick was great, not his fault his company charges so much. We got a new water heater installed for less than they wanted for installation alone

Review 135 (2024-12-18 - Rating: 5)
Gordon was very professional and knowledgeable. I appreciated his help. Great service.

Review 136 (2024-12-24 - Rating: 5)
Appreciate Bassett’s timely response to our water leak. Dale showed up and made the repair with skill and professionalism.

Review 137 (2024-09-07 - Rating: 5)
Professional and informative.Took the time to explain in terms easy to understand. Gave 3 options for the repair. Would recommend and use again.

Review 138 (2025-01-05 - Rating: 5)
Conner did a fantastic job repairing our geo heating system. He is very knowledgeable of geo heating systems.

Review 139 (2024-11-08 - Rating: 5)
The entire team were great! They even looked out for my cat throughout the process so she didn’t get out!

Review 140 (2024-08-26 - Rating: 5)
Excellent experience. Bassett responded quickly and communicated appropriately. Killian was knowledgeable and helpful.

Review 141 (2024-09-11 - Rating: 5)
To Bassett’s credit, they have another technician in Jeff Smilko who is very professional, proficient, polite, & extremely patient. If you’re having issues with your HVAC system, he’s another gentleman you should ask for.

Review 142 (2024-11-22 - Rating: 5)
Chris was absolutely professional and thorough. Would highly recommend Basset for any plumbing needs.

Review 143 (2024-10-17 - Rating: 5)
He did a fine job! He was on time , explained his work and was able to complete it as told in a timely manner. Explained how to work the new system!

Review 144 (2024-09-16 - Rating: 5)
Javon performed the fall tune up of our geo system, all was well. Javon was professional and easy to work with.

Review 145 (2024-08-19 - Rating: 5)
They were friendly and patient even when we ran into an obstacle with a jammed appliance blocking access. He explained the problem and how he fixed it for us

Review 146 (2024-08-22 - Rating: 5)
On time, polite, and knowledgeable. Update Special thanks to Killian Reynolds for the great service. Got a new furnace, and A.C. They have great financing! Also the techs that installed them E. Conner Goldsberry, and the other gentlemen(no txt with his name) They did great work!Update: Eli came out for our semi annual tune up, and made improvements to our system. He was polite, on time, and explained what all he was doing. Amazing service!

Review 147 (2024-12-16 - Rating: 5)
Excellent...on time, pleasant, very willing to answer questions and polite. Would definitely recommend him.

Review 148 (2024-07-03 - Rating: 5)
Jeff came out for my seasonal HVAC service through the Watchdog program, and was fantastic! He told me the status of my equipment, explained what all the different numbers as far as rating/load of the components meant, and left me feeling like I knew far more about how my equipment was performing than I had prior to his visit. Jeff is the man!

Review 149 (2024-12-17 - Rating: 5)
David was on time, polite, and seemed thorough. It was a pleasure doing business with him

Review 150 (2024-06-19 - Rating: 5)
Russ has been here previously servicing our HVAC system. As usual he was courteous, proficient and thorough. I told him of a noise from the unit after the last Rep was here. He quickly detected a couple of screws had been left out of the cover and replaced them.

Review 151 (2024-10-02 - Rating: 5)
He did a great job putting in the shower. I am not happy with how he did the shower drain. Then drain is a square he tried to make it round I will include a picture.

Review 152 (2024-07-06 - Rating: 5)
Everything went smoothly. He explained all my options and thankfully was able to fix the existing fixtures and not have to replace all of it. Respectful, very polite & efficient

Review 153 (2024-12-15 - Rating: 5)
Bradley was very helpful and very professional, he worked diligently to give us feedback.

Review 154 (2024-06-22 - Rating: 5)
Killian with Bassett HVAC was fantastic! Showed up the same day I called. Thoroughly explained the problems helped keep our costs affordable and communicated effectively. Killian went above and beyond, and was extremely professional

Review 155 (2024-08-06 - Rating: 5)
Saboi was very thorough with his work, took pictures and explained everything that he had done . Also went over getting our vents cleaned and emailed the estimate to me . Great job. Thank you.

Review 156 (2024-05-14 - Rating: 5)
I was impressed from the beginning of our first interactions on the phone. Super impressed with our service tech Alex J. Communication is a priority here and it shows!You have earned a new customer for many years to come!

Review 157 (2024-12-31 - Rating: 5)
Eli Burgoon was my technician. He replaced the part in no time at all, and let me watch and ask questions about my furnace. He was very knowledgeable about HVAC systems, I could tell. That makes me feel better knowing Bassett hires intelligent and competent technicians. I recommend them for sure!

Review 158 (2024-01-29 - Rating: 4)
Very professional. Work done as requested. Price was a little on the high side, but acceptable. Just a couple of minor details prevented my giving 5 stars (wall plate and switch color did not match the rest of the room, outlets under fire place would have been better placed facing sideways instead of upwards resulting in cord closer to base of fire pit than I would have preferred), but I didn’t call him out on it when he presented the work so that’s on me. I would definitely ask him back for electrical work.

Review 159 (2024-08-29 - Rating: 5)
Sam was great! He understood my questions and concerns with power surges and damage in my area and set me up to help protect my unit for years to come.

Review 160 (2024-12-11 - Rating: 5)
He was on time, did work well and was pleasant to deal with. Very satisfied.

Review 161 (2024-03-05 - Rating: 5)
Water heater went out. Ryan Clyde -Bassett was out next morning. Quickly diagnosed problem, thoroughly explained options & costs. Installed new water heater.Just after he left I noticed a leak coming from a cracked PVC furnace pipe. I called Basett ASAP. Ryan was back in 15 min. He quickly found the problem. He inadvertently cracked the furnace condensation drain pipe while removing the old W/H.He didn’t know at the time. I’m not surprised. (The pipe was partially blocked by a metal pipe & sat next to the W/H stand.) The old W/H had never been drained so it was full of sediment & extremely heavy. Also, the furnace wasn’t running while he was there so he never saw the leak.I fully understand not all service calls go as planned without issues. What matters is how things are corrected. Ryan Clyde quickly replaced the pipe with PVC twice as thick. Should be much sturdier. He was courteous & professional. Fully satisfied with completed service. Would recommend Ryan Clyde to anyone. T Mullen

Review 162 (2024-10-04 - Rating: 5)
Luke was phenomenal, hes serviced my house before and personally he knows what he is doing and is proficient. Thanks for having him employee guys!!

Review 163 (2024-07-30 - Rating: 5)
Amazing, knowledgable, clear and concise service! Down to earth explanations! It felt like a physician examining a loved one! Eli is now our Doctor of Heating and Air!

Review 164 (2024-04-04 - Rating: 5)
We have been using Bassett Services for over 30 years for our heating and cooling needs. We have most always been satisfied with the technicians sent to service our system. Today we had Alex and he was the exception as he was truly a professional. We had a couple of small issues that he researched and corrected all the while explaining what he was doing. I liked him enough to request him for our subsequent service needs.

Review 165 (2024-07-05 - Rating: 5)
Eli is the very definition of a consummate professional. Found the issue after running exhaustive diagnostics. Helped us make the decision to go with a steam humidifier in the fall over bypass/water humidifier (better efficiency, better for the equipment). Very polite and professional!

Review 166 (2024-09-05 - Rating: 4)
Your Tech was very nice. And explanned everything in detail. Also gave us three differant options. Thank you for all the info he provided.

Review 167 (2024-08-28 - Rating: 5)
Tony was very straightforward and understood the situation. Gave us quotes on fixing old havoc unit and other on replacing.

Review 168 (2024-07-01 - Rating: 5)
I’ve used Bassett for my HVAC needs for over 30 years and now I’m using their plumbing service. Five stars to both. Our plumbing technician Edgar was friendly, efficient and professional.July 1, 2024 ANOTHER great experience! We had some issues with our geothermal system Tony Danese came out and was SO knowledgeable and professional. I would love it if Tony could come out for our maintenance service as well. He was a consummate professional. Friendly and relatable.

Review 169 (2024-06-10 - Rating: 5)
Chris came in and checked out our water heater. He was fast and efficient. He showed us three quotes on what it would cost to replace it and didn’t charge us for the visit. Top notch.

Review 170 (2024-02-15 - Rating: 5)
FOLLOW UP, Eric from the Indianapolis office called me this morning. He was very nice and checked in with my sister to make things right for her. Eric didnt need to contact me but felt he wanted to explain. Thanks Eric and I have changed my rating because of your kindness and professionalismtechs a required to sell new units at least once a week. The told my sister she needed a new unit when hers was not working properly.The old one was bought from Drake and was only 6 years old. The new one also didnt work. After many visits a tech said it was a gear in the zone box. A $400 part when she paid over $6000 for a new furnace. So many techs have quit due to pressure to sell new units. Shame on Bassett for taking advantage of folksTO FOLLOW UP, Eric from the Indianapolis office called me this morning. He was very nice and checked in with my sister to make things right for her. Eric didnt need to contact me but felt he wanted to explain. Thanks Eric and I have changed my rating because of your kindness and professionalism

Review 171 (2024-09-18 - Rating: 5)
Outstanding HVAC services. Eli is an excellent HVAC technician that has my complete trust and confidence.

Review 172 (2024-09-27 - Rating: 5)
Extremely friendly, knowledgeable, and got the job done in a timely manner. Would highly recommend Josh!

Review 173 (2024-04-06 - Rating: 5)
We would like to thank technician ERIC ROSS for troubleshooting an issue we were unaware of earlier this week. He went above and beyond to promptly repair. We will be requesting Eric in the future.We also scheduled Bassett out today for entire house duct cleaning. The technician was BRIAN EGERTON. He was very professional, conscience, knowledgeable and friendly.

Review 174 (2024-08-19 - Rating: 5)
Killian was awesome! He explained everything so thoroughly and took time to answer all our questions.

Review 175 (2024-11-05 - Rating: 5)
True professional. Very helpfull helping my family and I sort out all the things needed and repaired on our new home.

Review 176 (2024-05-14 - Rating: 5)
Eric Ross was our service technician. He was professional in appearance and demeanor. He was knowledgeable about our heating/cooling system and could answer questions. He checked and cleaned the outside unit and even improved a rattle! He did a fine job.

Review 177 (2024-02-12 - Rating: 5)
We are so impressed with Bassett! The same day we called for help in January, they sent two of the nicest young men out to repair a leak in bypass valve of our water softener. Josiah V. was at our house within an hour and a half to assess the situation and let us know what needed to be done to make repairs. Within a few hours, Ryan C. arrived to make the repairs, and he was absolutely the most conscientious and thoughtful young man! The repair was done beautifully! I am so grateful that they were able to get to us so quickly, and that Ryan C. Did such a good job with the repair.