Thornton Plumbing & Heating

Located in Midvale, Utah

Address: 6790 400 W, Midvale, UT 84047, United States

Phone: +1 801-565-7948

Rating: 4.1

Services

Identifies as women-owned
On-site services
Online estimates
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet
Gender-neutral toilets
LGBTQ+ friendly
Transgender safe space
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2023-02-03 - Rating: 5)
Thornton has done work for me many times, but this particular time I had Jordan Walker all day to do a long laundry list of repairs that I’m afraid I’d been saving up.Jordan was very patient and thorough, taking the time to go through all of the problems to make sure he understood everything I wanted to be done. He gave me the options available and the reasons for each option, sometimes giving me an idea of what he thought might be the best choice, other times leaving it up to me to decide.Everything task was done so efficiently, and I was so relieved with the things that had literally been bothering us for years.One faucet that needed to be replaced was a real challenge due to a clearance issue with a sagging (very expensive!) medicine cabinet door above that needed repair. He and his assistant worked hard to repair it as best they could—such a surprise!—to alleviate the problem so that the faucet I chose would work there.One difficulty was with a toilet complication—long story and has to do with our quirky house —but Jordan is rectifying it, no problem, as quickly as he can.I couldn’t be more pleased with working with Jordan and highly recommend him!

Review 2 (2023-11-08 - Rating: 5)
At our annual service, the technician was confused because he was incorrectly reading one of our gauges. A part was left outside the broiler, near the system. After a quick phone call, Ken Barney returned my questions and verified that the system had been serviced correctly.

Review 3 (2017-08-30 - Rating: 5)
We had a hot water tank problem two days before moving out of our sold home. Thornton Plumbing and Heating not only fixed the problem quickly but in the diagnosis stage, one of the owners Ken came by on a Saturday to ensure we were taken care of. What a great company and a quality team of individuals they have working for them. I would strongly recommend them for any plumbing or heating needs.

Review 4 (2020-05-22 - Rating: 5)
Weve had Thornton Plumbing and Heating connect and disconnect our swamp cooler for a couple of years now & were very happy with them. Their servicemen are always so personable and friendly, theyve always been on time and they get the job done quickly. If we ever need other work done well be calling on them, for sure.

Review 5 (2021-10-05 - Rating: 5)
Jordan Walker showed me how to maintain my sink and tub stoppers. Was super helpful to tell me things that I can do on my own. He also changed my water softener level. He changed the shower cartridge so that the shower wouldn’t just be hot. Last week he cleaned, drained and replaced heating elements in my rental unit hot water heater.He’s super friendly, timely, and knowledge.

Review 6 (2022-06-27 - Rating: 5)
A note to relay the excellent job Jordan Walker did repairing a leak on the water pipes in my condo. He also noticed an issue with my water heater and repaired a critical vent. This was an after-hours call, Jordan responded promptly, diagnosed the problem and was able to fix the leak quickly and expertly. His manner was friendly, skillful and informative. Thank you, Jordan, and thank you Thornton Plumbing and Heating.Lance Paulson

Review 7 (2018-09-09 - Rating: 5)
Thornton Plumbing has worked with me several times and I have always been pleased. Fantastic service and high quality, friendly staff! I would highly recommend them especially for radiant floor heat. Nobody in the area is more knowledgeable and experienced in radiant heat!

Review 8 (2019-01-18 - Rating: 5)
John serviced our house this evening. He was very professional, knowledgable, and friendly. He got the job done quickly and clearly explained the larger issues and how to avoid them in the future. It is obvious that John is very skilled and upholds a high standard of integrity; he provided us top quality service and also avoided unnecessary costs. For these reasons I highly recommend Thornton Plumbing & Heating. Thanks John!

Review 9 (2020-03-26 - Rating: 5)
Thornton Plumbing installed an expensive and sophisticated boiler system. The work was performed very professionally with attention to detail. It was clear from the onset that they know their product and how to install in a manner mindful of space and matching to the infrastructure already installed in the home. When one looks for competent and capable work that will affect their home comfort for years, these are the people to call.

Review 10 (2022-02-04 - Rating: 5)
We used them to repair a shower steam generator. Jordan Walker was outstanding. He diagnosed the problem and had it repaired on the spot in no time.I will definitely use this company and request Jordan for all my plumbing work.

Review 11 (2019-06-06 - Rating: 5)
Thornton has always has always provided excellent service. They are professional, knowledgeable, responsive and FRIENDLY. They always figure it out. We had a boiler go out in the middle of winter and everything was back in order within a day. Excellent organization!!!

Review 12 (2021-11-16 - Rating: 5)
Worked in the building trades or 40+ years. Some new construction, mainly residental renovation. I collect good subcontractors.There are a lot of less desirable contractors now. Clear, concise & know how to perform. I now recommend them to friends & family.

Review 13 (2019-11-22 - Rating: 5)
We needed our heated driveway system checked for the season. They did an excellent job and were very reasonable in their price. Some other places wanted 4 times what Thornton charged.

Review 14 (2023-01-02 - Rating: 5)
Jordan Walker unclogged my sewer drain on New Years Day. Costs were explained up front. I felt included in the process of troubleshooting and solving the root of the problem. Thanks Jordan!

Review 15 (2022-12-21 - Rating: 5)
I had Jordan Walker come and fix my radiant heating that 2 other prior technicians from other companies couldn’t figure out. Appreciate his knowledge and experience.

Review 16 (2019-09-20 - Rating: 5)
Incredible place. The owner took time to help us out with solution for hot water for our family of 10 and the missionary apartment. It is nice to deal with good people! We thank you and the missionaries thank you!

Review 17 (2018-11-12 - Rating: 5)
Thornton Plumbing has been servicing my radiant (hydroponic) floor system for years. They are professional, knowledgeable and have done a great job.

Review 18 (2019-05-01 - Rating: 5)
Brenda went out of her way to re-arrange schedules so Austin (boiler electronics technician) could come for the entire day and repair my home heating and hot water system. Great people, great service.

Review 19 (2014-09-25 - Rating: 5)
I have known Thornton Plumbing & Heating for over 30 years. Impressive is the companys expertise & experience in hydronic and radiant floor heating systems since the firms inception...to todays residential and commercial installations that include renewable energy sources. Clay, the third generation owner carries on the family-business tradition of quality products, workmanship and service.

Review 20 (2024-04-02 - Rating: 4)
After a little difficulty getting my calls returned (thats why Im giving Thornton four stars), I finally got someone out to fix the valves and control board for my boiler.Dell came out to do the work and the guy did an amazing job. He was easy to work with, knew what he was doing and answered my questions until I understood the problems and the remedies. He isnt the cheapest hot water heat guy on the Wasatch Front, but hes the one I will always call for boiler work in my home. I couldnt have been more pleased with the results! Thanks, Dell!

Review 21 (2020-04-21 - Rating: 5)
Kameron was professional and knowledgeable. Along with his expertise, he was very customer focused. Thanks.

Review 22 (2021-03-16 - Rating: 5)
One of the top rated radiant heat contractors in Utah. I have used this contractor for over 30 years.

Review 23 (2021-02-15 - Rating: 5)
Replaced 2 water heaters. Very professional, clean and reasonably priced. I highly recommend.

Review 24 (2021-01-28 - Rating: 5)
If you want excellent service at reasonable prices call Thorntons. These people know their stuff!

Review 25 (2020-07-08 - Rating: 4)
They were very quick to respond and had my issue fixed the same day I called.

Review 26 (2019-11-26 - Rating: 5)
The knowledge that their technicians have is second to none. Even in an emergency they will make every effort to get to you.

Review 27 (2018-11-22 - Rating: 5)
Always reliable and responsive. The work tgets done idone promptly and well.

Review 28 (2023-10-16 - Rating: 5)
Had an excellent experience with Dale. His advice and responsiveness on our radiant heat/boiler system saved us over a weekend. Thank you.

Review 29 (2019-12-03 - Rating: 5)
Ever and always dependable. I’ve used Thornton’s for more than twenty years.

Review 30 (2022-10-24 - Rating: 5)
Cant say enough about how honest they were about timeline and cost. A++++++++

Review 31 (2023-12-12 - Rating: 4)
I called them because I couldnt get hold of a business Across the street from them, and the young lady who answered the phone was kind enough to get them to call me back. When she answers the phone she was polite and friendly, and patiently listened to me. If they are as good at plumbing and heating, and listening to their own customers as they were with me, Id recommend them to anyone.

Review 32 (2022-07-03 - Rating: 5)
Prompt and professional service every time Ive used them.

Review 33 (2021-04-25 - Rating: 5)
Thornton Plumbing helped me out once with a water heater and the second time replacing my thermostat. Both times I was equally impressed. AND, Both times they were honest and saved me money with something they could have easily charged a lot more more. They were consistently on time and very responsive with calls. They were professional, fast, clean, courteous, and did quality work. Thank You Thornton Plumbing!

Review 34 (2020-02-04 - Rating: 5)
They have been my plumbers for 20 years and I still think highly of them.

Review 35 (2019-09-25 - Rating: 5)
Professional, friendly, timely service! They have won my business for life!

Review 36 (2022-05-27 - Rating: 5)
Jordan was very helpful in solving our plumbing issues. He was kind and professional! I would highly recommend him.

Review 37 (2020-01-07 - Rating: 5)
Very knowledgeable about radiant heat systems, including mine.

Review 38 (2018-12-06 - Rating: 5)
They do great work and very reliable

Review 39 (2019-07-15 - Rating: 5)
Awesome and friendly people to work with and they knowledgeable on what they do.

Review 40 (2019-08-18 - Rating: 5)
Reliable. We call them first if we have a problem with our boiler.

Review 41 (2019-06-24 - Rating: 5)
These guys have been awesome! They have gone above and beyond in helping me out when I have had boiler emergencies. I would definitely recommend them.

Review 42 (2020-10-29 - Rating: 5)
Thornton Heating has seasonly maintained and repaired my very old boiler for many years.Tech Jimmy, is knowledgeable, polite and gets the job done without any nonsense.The staff is friendly and professional.

Review 43 (2022-02-21 - Rating: 5)
No heat this morning, they managed to fix it before in noon!

Review 44 (2021-02-04 - Rating: 5)
Very helpful working through a complex wiring issue.

Review 45 (2021-05-29 - Rating: 5)
Awesome! Very happy with my experience here.

Review 46 (2021-02-16 - Rating: 5)
Tech was knowledgeable, and helpful fixing the problem.

Review 47 (2021-02-02 - Rating: 5)
Great friendly speedy service.

Review 48 (2017-03-26 - Rating: 5)
Great people and smart too

Review 49 (2018-10-08 - Rating: 5)
Great company to work with.

Review 50 (2018-07-23 - Rating: 5)
Best there is for radiant heat

Review 51 (2022-05-13 - Rating: 5)
I recommend them 100%. As a single mother, they gave me confidence because of their honesty and good price and they were very kind. THANK YOU Jordan Walker