Astar Plumbing, Heating & Air Conditioning

Located in Middletown, New York

Address: 36 Wes Warren Dr, Middletown, NY 10941, United States

Phone: +1 845-305-5753

Rating: 4.9

Services

On-site services
Wheelchair-accessible car park
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-24 - Rating: 5)
ASTAR is 5 STAR!Starting with Paul the Sales Rep, I got a price immediately that was super competitive. The deal closer was financing with GreenSky 0% for 18 months. Then Nick scheduled the work ASAP. The Work Crew worked cleanly, and seamlessly and gave me a professional job. Thank You Tom, Stephen, and Rob!Great Job from start to finish!

Review 2 (2024-12-24 - Rating: 5)
I had my ductless mini split system installed today and I couldn’t be happier with the work performed primarily by Astar’s techs Jesus and Tommy. Other Astar techs were also great. Highly recommended.

Review 3 (2024-08-27 - Rating: 5)
One of the best companies to work with. Their workers are friendly, costs were better than most of the other competititors and their customer service is Top Tier! I had them replace an old furnace and water heater, the transition was seemless. They worked quickly and cleanly! Great job guys!

Review 4 (2024-12-18 - Rating: 5)
Tim is always happy and pleasant. He does the work, he’s neat, and he explains what has to be done. He puts his head down and gets the job done. Also he likes my dogs. When the work is done Duncan is waiting for a quick game of tug of war.

Review 5 (2024-12-31 - Rating: 5)
Tim was amazing, professional - Top notch service all the way. I had 2 other companies come out and told me system.was shot. Tim came and was able to repair it and get me going with heat for the holidays at a very reasonable price. I know Im in need of a new system, but Im definitely sticking with Astar when I do.

Review 6 (2024-12-23 - Rating: 5)
We called Astar this morning when the pipes in our home froze. Within an hour, Leo was at our door. After a few hours, we were back up a running! Leo was patient, professional, and ensured that he explained everything along the way and after the job was complete. Thank you again for your help! I would highly recommend Astar to anyone looking for plumbing work! Thank you and Happy Holidays!

Review 7 (2024-11-26 - Rating: 5)
Another great experience with Astar! They promptly came same day to fix an issue from the initial installation of my heat pumps. It was still under warranty, so it didnt cost me anything! Rick was super helpful and walked me through what he did, and even gave me tips on how to save money with heating settings. He was super polite and made this a really easy and great experience! Ive been using Astar for all my heating, cooling and plumbing needs, and theyve been excellent every time!

Review 8 (2024-12-31 - Rating: 5)
Leo came to fix a leak in had in the laundry room. He was very professional and nice. Explained exactly what he was going to do. Left no mess . Better than new and was done a lot quicker than I thought. Very happy with the results

Review 9 (2024-11-25 - Rating: 5)
First time using Astar, Joe was great, competent, friendly professional and easy to work with. He explained the issues with my drain and gave me options. The price was exactly as expected with no surprises...thanks for the good service. I will use Astar again when the need arises.

Review 10 (2024-12-17 - Rating: 5)
Had our central air & air handler units replaced by Astar. Everything from start to finish was handled in the most professional manner you can imagine. I am duly impressed.From our first meeting with Paul, who came to our home and scoped out the work we needed, who listened to our concerns, displaying a vast knowledge of the possibilities that exist, and putting up with my (seriously) unending questions - to the installation itself when every single technician was pleasant to deal with, showed apparent care and concern when moving through our home to the attic and, most impressively, they worked as a team to get the job done together - to the follow-up visit by Ron who came to ensure that everything was working well and to our satisfaction.Weve since decided to install a water filter and there is no one else I would even consider calling but Astar.

Review 11 (2024-06-19 - Rating: 5)
From start to finish this has been a wonderful experience. After failed attempts at finding a reliable company I found Astar. Paul first came out and we ran through every detail and he explained all the options I had for AC. His patience was unmatched considering I kept going back and forth with my dad on the phone during the whole walk through.On the day of install Kent and Steven came out. They worked all day long (during a heat wave) to make sure I had working AC at the end of the job. They kindly walked me through all the work that was done, and showed me how everything works. Clean up was great and my basement was left the way it was before install.Even leading up to install Kathy over at the office was such a gem answering my millions of questions.

Review 12 (2024-12-31 - Rating: 5)
This was our first PM service with A-Star and Tim in a house we just purchased with an old steam boiler. Tim was great, walking thru the boilers functions with me, and detailed explanations on what needs to be done without being pushy. Signed up for the comfort care program and look forward to working with him again in the future.

Review 13 (2024-11-29 - Rating: 5)
Jim.. what a cool personality.Jim was just came in for a regular maintenance and check up of our heating system , he went far and beyond that really signifies and shows what ASTAR is all about. Taking his time and ensuring that not a single piece is left out is what really made a true customer service experience. He really put my mind on peace and ensured that this winter will be comfortable for my family.Jim is a true depiction of what is a good customer services all about. Highly recommend...

Review 14 (2024-11-16 - Rating: 5)
Danny was very knowledgeable about how systems work and explained how everything worked in layman’s terms and gave me practical tips for how to maintain and keep my system running smooth.Danny explained my options and was super pleasant.I would recommend and ask for Danny if I needed service again. A true pleasure to have come to my house. Thank you Danny!

Review 15 (2024-12-26 - Rating: 5)
So glad I called Astar today they immediately sent over Jordan and he was amazing.Best experience I’ve ever had with a technician, extremely Professional, and knowledgeable he explained everything step-by-step. Definitely calling back in the future and asking for Jordan! Thank you again 🤗

Review 16 (2025-01-03 - Rating: 5)
These guys were great. They came out in an hour or so and determined the problem was something that required a septic company. They did not charge me for coming out and gave me solid advice. I may not have used their services this time, but you can bet they will be getting a paying call from me in the future.

Review 17 (2024-12-03 - Rating: 5)
I can’t say enough good things about Tommy and the team from Astar! Tommy was on time, respectful, fantastic with communication and triple checked that everything looked perfect. Most importantly Tommy made sure we were completely satisfied with our purchase before leaving. Tommy, Matt, Jesus, JR and Juan were all incredibly professional and treated our home with the utmost respect. Best of all our new heating & cooling systems are working great! I would highly recommend Tommy and the wonderful team at Astar!

Review 18 (2024-12-20 - Rating: 5)
Professional workers, knowledgeable in fixing boilers. My heat was not working I have two young children. My heat was restored and were able to come back to our home. I would recommend Astar to anyone.

Review 19 (2024-03-14 - Rating: 5)
The sales rep Jason was amazing very knowledgeable and didn’t try to push me on going with his company. He was very honest. Every one I had contact with from office staff to the installers were amazing. Bryan, Scott, Ron and Jim were amazing super respectful and professional. They answered all of my many questions very patiently. Very neat work and they cleaned up after finishing the installation. I would recommend Astar Heating 100%!! 1st picture is old boiler. 2nd is new boiler.

Review 20 (2024-12-23 - Rating: 5)
Jordan did an outstanding job. Didnt have the part needed on hand, had to order it. He was able to get the zone that was out up and running until the new part comes in...This is why I went with this company Very professional and they get the job done.

Review 21 (2024-12-23 - Rating: 5)
Leo Garcia was great, he performed a full evaluation of the sink and shower repairs, and gave a complete breakdown of what repairs are needed, including the cost. He also provided pertinent information on maintenance. Mr. Garcia was pleasant and very informative. I will br proceeding with Astar to do the necessary repairs.

Review 22 (2025-01-05 - Rating: 5)
Tim was amazing!! He arrived within minutes, was very pleasant and professional, made his assessment and diagnosis within minutes, my heating system was up and running after few minutes!! Thank you ⭐️⭐️⭐️⭐️⭐️

Review 23 (2024-03-13 - Rating: 5)
Matthew was very professional. He did excellent work and the crew went above and beyond.ASTAR did it again. Greg,the plumber came out and did an excellent job installing a plex pipe for my water softener drain hose to my main waste pipe. Will definitely recommend this company.Ben came out on another call and quickly replaced a leaking pipe fitting. Problem solved.

Review 24 (2024-12-16 - Rating: 5)
My tech Joseph was amazing. He did an amazing job, and was very knowledgeable. Fast and friendly service. I would highly recommend A-Star for all your plumbing and HVAC needs.

Review 25 (2024-12-08 - Rating: 5)
Our furnace stopped functioning on a Saturday night-no heat or hot water! When I called the Emergency Service # I was called right back by Cindy, and Kent was in my house within an hour. It wasnt an easy fix, and Kent gave us all our options and finished the repairs in about 2hrs. He was friendly, complete with details, and showed everything he did with an explanation of why. Great job by all!

Review 26 (2024-10-04 - Rating: 5)
Greg & Sal arrived...very professional....I told & showed them my issue...they assessed the situation gave me their advice and was able to accomplish the work right there and then. Explained everything to me .. was very up front & efficient. I was very happy with the outcome. Thank you Greg & Sal & everyone at Astar...would definitely recommend!TT

Review 27 (2024-12-21 - Rating: 5)
Jordan Devita was so professional, courteous, and extremely helpful in explaining everything that was going on with our system. Would 1000% recommend his services. Thank you again for all your good work.

Review 28 (2024-05-22 - Rating: 5)
Paul and Jake were wonderful, my house and property were left just as they found it. Paul went above and beyond to help me with a small task. They were both respectful and highly informative. This was a great experience. I highly recommend Astar for your heating and cooling needs.

Review 29 (2024-12-11 - Rating: 5)
I got off to a rocky start with Astar with them canceling my first appointment which was scheduled for late afternoon, and they contacted me after 1 pm to cancel.Did rebook a second appointment, the office staff did follow-up with ETA of the tec a few times. Brian our tec was excellent, when done explained everything he did. He also mentioned about a seasonal contacted which covers heating and AC, he also reviewed the saving to the contract.Looks like I am now a partner using Astar Heating / ACThank you Brian

Review 30 (2024-09-21 - Rating: 5)
First of all, he was very friendly professional, and took his time to explain what his analysis of what’s going on. He also went out his way to just like pick up certain things that were behind my dryer when he removed to check out, look at the water valves Which I really appreciate I also noticed that he put on some plastic around his shoes when he came in the house, which is very considerate and he was also very clean and made sure that if anything watering i Spill, he wiped it up

Review 31 (2024-10-10 - Rating: 5)
Had a minor drip from where a valve connected to a pipe in my heating system. Called A Star, they were able to send someone same day. Assessed, quoted me the price, fixed in within an hour and a half, also did some maintemcance on my heating system and scheduled to come back tomorrow to finish, check everything else is in good working condition. But leaky pipe is fixed, valve replaced. Luis was easy going and very good at explaining things to me.

Review 32 (2024-08-01 - Rating: 5)
I had a system failure and Tim from Astar was on the job first thing next morning. Had all parts on hand and after patient, knowledgeable thorough explanation went right to work. Great service. Technician very nice with good communication/explanations. Thank you for prompt excellent service

Review 33 (2024-12-31 - Rating: 5)
Joe was very thorough examining all possible scenarios for the issue. Explained everything so that we understood what was being done. Very pleased.

Review 34 (2024-12-03 - Rating: 5)
Called Astar, and they got a tech out the same day. Vincent DiQuattro was great. He fixed what we called about, and pointed out other problems we have. Would definitely call again if needed.

Review 35 (2024-11-26 - Rating: 5)
Jake Summers came out today to see my parents for a tune up. He was very helpful and very thorough with his inspection. Highly recommend.

Review 36 (2024-12-03 - Rating: 5)
Tim Heller came the morning after I called to repair my HVAC mini splits. He was very knowledgeable, professional and helpful. He helped me think through the different repair options and choose one that fit my budget. I was super pleased with the service, especially since a number of other companies had refused to work with my Senville Minisplit system.

Review 37 (2024-04-17 - Rating: 5)
ASTAR Technicians Tim and Bruce provided 5 star service. Both thoroughly explain all of the work that needs to be done. They did a fantastic job answering my questions. Fantastic craftsmanship. I am very happy with Astar, Tim and Bruce.

Review 38 (2024-09-17 - Rating: 5)
Very pleased with the heating maintenance service we just had done by Jordan. He was professional, honest, and knew about our high efficiency boiler. We were happy to finally find someone who knew about our specific boiler brand. We will definitely ask for Jordan again for next year’s heating maintenance service.

Review 39 (2024-12-16 - Rating: 5)
Kent cane and thoroughly inspected the unit. Then did a complete maintenance cleaning He was very professional as well as personable. 5 stars. Would definitely recommend to friends

Review 40 (2024-10-11 - Rating: 4)
The plumber came to our house and immediately looked at the water heater and determined it needed to be replaced.Positive:1. Came very quickly and before the time he was scheduled to come2. The plumber was courteous and wore booties in the house so he didnt track anything in3. Able to diagnose the problem, get the parts, and fix the problem immediately.Cons:When we looked into it, it was a little pricier than other plumbers. Unfortunately, we needed the problem fixed quickly, or we would have gotten other quotes. Fortunately, they were able to offer us financing so we wouldnt pay it all at once.

Review 41 (2024-05-28 - Rating: 5)
We received a service call today from Tim Henkler. Fine gentleman was he. He diagnosed where my leak was coming from and quickly remedied the problem. Kind courteous and knowledgeable. It was a pleasure having him by considering it was a last minute call from us.Thanks again to Tim and A-Star.

Review 42 (2024-12-16 - Rating: 5)
My Technician “Aaron Pontes” was Amazing, he addressed all of my concerns and fix my issue within a timely fashion! Highly recommend This company! A+ Service

Review 43 (2024-07-17 - Rating: 5)
We had issues with our AC unit and was unsure on what to do. Kent D. was a godsend. He was thorough and kept us informed every step of the way. This was by far the best experience ever with any service call. Astar, thanks to Ken, you now have another loyal customer!

Review 44 (2024-12-12 - Rating: 5)
Another great experience with A Star. Kent was professional, knowledgeable in his field and explain every aspect of the process with us. Thank you for excellent service.

Review 45 (2024-11-06 - Rating: 5)
First time working with Vincenzo DiQuattro, and he was WONDERFUL. He was so knowledgeable about the situation and allowed me to ask as many questions as I needed. He was not the typical plumber. He was neat, and efficient. I will most definitely be requesting him if more work needs to be done in my house. Awesome job Astar hiring a good guy!!

Review 46 (2024-09-21 - Rating: 5)
I had the Comfort Care program and have been very happy with it. Tim Heckler was my Service professional this time - heating check up. Tim is knowledgeable and pleasant and was very happy with the information and suggestions he had for me. All is well and I couldnt be more pleased. Thank you, Tim.

Review 47 (2024-09-22 - Rating: 5)
Joseph was extremely professional. He explained the issue and repaired the damage, all on a Sunday. Should we ever need help again, we will not hesitate to call Astar and ask for Joe!!! Thank you!!! You have 5 stars from us!!!

Review 48 (2024-03-09 - Rating: 5)
Tim came over and checked that the sump pump we had installed a few weeks ago was running correctly and made sure everything was in place and tightened. He also explained how it all works and educated me on town codes and ordinances and their expectations and rules and how AStar must abide by them. The guys are total professionals. So far we had a furnace installed and now a sump pump. Next we will have them install central air. We highly recommend Astar for all your plumbing needs.

Review 49 (2024-12-24 - Rating: 4)
Astar tech, Biagio Farese, was timely, knowledgeable and professional. Biagio is 5 stars all day and I would have him provide any plumbing services I need in the future. 4 star review because I believe that the pricing could be better. I was very happy to get service the same day especially considering that it is Christmas week and we have family coming in. The person answering the phone at 8:00 AM was very courteous and friendly, sorry I didn’t get a name. Thanks for getting our hot water back up and working again.

Review 50 (2024-08-26 - Rating: 5)
Imagine my surprise to be notified by phone and text that I had a plumbing appointment 24 hours later with a plumber I had never called. But that turned out to be a GOOD thing. A contractor we were working with had first recommended a different plumber, but that person did not return our voice mail and wouldnt return their calls, either! The contractor then reached out to Astar on our behalf. Unlike the first guy, Astar was on the ball, booked the appointment, and kept me constantly informed; e.g., time the technician would arrive, when the technician was nearly here, a photo of the technician so I would know the person who showed up was legit, etc. Astars Gregg Frost made the repairs quickly and expertly, and then he was on his way again. The helper was friendly and professional as well. Shout out to the office staff, too (Im sorry I cant remember the name of the person I spoke to who helped me get a second copy of the invoice). Bottom line: A positive outcome at a stressful time.

Review 51 (2024-12-07 - Rating: 5)
Tim was very courteous and professional He explained all the things that were being addressed and told me what I needed to do. Tim is a valuable member of ASTAR, he is very knowledgeable

Review 52 (2024-12-23 - Rating: 5)
Tim Henkler was very knowledgeable and explained everything to the letter. Very grateful for this service at our house. I will be a returning customer just because of him.

Review 53 (2024-11-08 - Rating: 5)
After dealing with another plumbing service, Gregg came in and fixed the problem in a fraction of the time at a fraction of the cost. He was extremely courteous, professional and expedient. I wont hesitate to call Astar with any other plumbing and/or HVAC needs.

Review 54 (2024-09-01 - Rating: 5)
Good experience. Leo and his helper were very courteous and he was able to not only explain, but show me the issue. It was more work involved than I anticipated but at least i kind of know what Im up against. They were able to get me up and flowing again and will get me estimates for the major work needed.

Review 55 (2024-09-06 - Rating: 5)
Tim obviously knows what hes doing with the mini split systems. Helped me with charging the system, rectify a leak, nitrogen, gave useful advises and promised to come backnto check on it in a month at no extra charge. Great guy with knowledge and skills and personal intelligence. A+

Review 56 (2024-02-12 - Rating: 5)
Our furnace basically died. They were quick to come assess, give us options and then replace our furnace by the next morning. In all, everyone that came to assess, give us the needed options and replace the furnace were so easy to work with and very pleasant to talk to. I had called 3 other places that were less than friendly, couldnt even promise to be there within the day (I had no heat on a cold winter weekend) and overall I just didnt feel good about even attempting business with the other companies I called. Astar came with an hour of me calling and then by next day it was replaced. Worth every penny. Aaron Pontes and Jason Scharf were very knowledgeable and answered every question we had.

Review 57 (2024-12-10 - Rating: 5)
Vincenzo DiQuattro was amazing he explained everything in detail and all costs! He was so helpful and professional and an exceptional example of knowing and caring about his job . Just based on him I will use ASTAR for all my needs now and in the future and refer him and the company to anyone and everyone!! Thanks for responding so fast

Review 58 (2024-07-10 - Rating: 5)
Joseph was incredibly professional and informative about things we can maintain on our own. He was patient with all my questions and repeated things as needed. Even though he left some water valves off and later I had no running water, I couldn’t even get mad because he did it while teaching me something useful. So many service people are usually rushed. So happy that was not my experience.

Review 59 (2023-11-14 - Rating: 5)
.Awhile back I called on Astar Plumbing to come over to my house to give me some advice on my water situation. Over the years my beautiful 1940s cesspool failed and leaked contaminates into my well water. Which made it pretty much unusable. Jeff came on over (And he was on time.) and tested my water and pretty much told me that I am going to need a lot of work to clean up my water for drinking, shower and washing my clothes in safely. Jeff sat me down and explained to me what he was able to do for me to make my well water drinkable again.The service from Astar was amazing. Jeff really gave me his best guys. Jr, one of their technicians, He really knows what hes doing. Great guy and very informational on the product(s) he had install. Professional, punctual and on time. He had an Apprentice who was pleasant to have in my home and working. Great team.Astar sent over some pretty amazing plumbers, Thomas, Noah, Greg and Michael. All four plumbers were very kind, friendly, well spoken and professional. It was again to have these four in my home to work. They knocked the job out in 2 days without a hiccup. Which I was very pleased with.All-in-all I would highly suggest Astar plumbing for future water work needs. I really feel that Jeff gave me the best of everything. He held nothing back on this job.You call, hes there. And for me that was very important on making my decision on hiring aStar. And they didnt disappoint

Review 60 (2024-08-08 - Rating: 5)
Awesome service. They did a great job on our install to begin with. Had an issue under warranty. John came out and provided a professional, friendly, and very effective solution.

Review 61 (2024-10-02 - Rating: 5)
The technician was very polite, very knowledgeable and did a great job. He explained everything he was doing. When he was repairing the boiler he explained what was wrong with the boiler and what he did to fix it. He gave the boiler a very good cleaning.

Review 62 (2022-10-06 - Rating: 5)
ASTAR installed an upstairs duct system with a ductless downstairs and accomplished the job with great efficiency. The team was communicative and constantly cleaned up after themselves. My point of contact, Bryan C., took the time to explain everything about my system and shared maintenance best practices while ensuring his team stayed on task. Would highly recommend this company.

Review 63 (2024-08-26 - Rating: 5)
We just moved into a new house and the air conditioning outside unit was not working. A star and the technician John were amazing at solving our problem, quickly efficiently, and without demanding a large amount of money upfront. John was very knowledgeable and resolved our problem and made us feel very comfortable.

Review 64 (2024-07-19 - Rating: 5)
The representative of astar (Brian Glasgow)arrived on time He was courteous and extremely knowledgeable. He explained every step in detail and provided exceptional service. Astar should turn the name to 5 star. I highly recommend this company.

Review 65 (2024-11-22 - Rating: 5)
Very professional and timely. Eager to teach and answer all questions. Very satisfied with the technician. They also give a discount for first responders which was very much appreciated. Thank you!

Review 66 (2024-11-21 - Rating: 5)
Our service experience with ASTAR Plumbing techs Leo Garcia and Braden Miller was outstanding. The response time was same day. The appropriate repair required special materials and a second day to finish the challenging job but they worked straight through until the job was done.Work itself consisted of replacing a long run of kitchen drain pipe that was completely clogged. This pipe ran a path complicated by HVAC ductwork severely limiting easy access. Replacement completed without leaks or collateral damage to surrounding ductwork. Final drainage path was confirmed with fiber optic viewer and work area was completely cleaned up. All work was well explained and documented by Leo Garcia. Leo also did a good job of describing the other plans and services offered by ASTAR Plumbing.Their Middletown, NY office staff did an excellent job of communicating (email & text) personnel arrival information and we felt well informed throughout the entire process.Without hesitation, we would call on ASTAR Plumbing for future work of this kind.

Review 67 (2024-07-03 - Rating: 5)
Today I had a service call because my kitchen sink was clogged and I needed a plumbing technician. The technician Leo responded timely and was extremely professional. He explained what was the issue and was able to quickly resolve the concern. I was very satisfied. I plan on using them again.

Review 68 (2024-07-12 - Rating: 5)
I called Astar on Thursday for central AC not working during this heat wave, they sent 2 technicians on Friday afternoon. Both techs were professional and friendly. They quickly determined that it was the capacitor in the condensing unit that was faulty. They had the replacement part on the truck and within minutes my AC was back in service. My unit is 18 years old, and I was happy that there was no sales pitch that I needed a new unit. Just honest knowledgable techs troubleshooting and repairing. Thank you for the prompt honest service.

Review 69 (2024-07-30 - Rating: 5)
This is my first time using this company. Everything was clearly explained and reviewed before any work was done very pleased with the technician Kent. Very pleased with the work that was done and repaired on my air conditioning unit. I would definitely use this company again and I would definitely recommend them.

Review 70 (2024-10-17 - Rating: 5)
Have had astar do multiple jobs in wurtsboro, and have been more than pleased every time. they are prompt and courteous each time, and do a quality job and when they make a mistake they own it. they are a bit more expensive than some other plumbers, but they do absolutely quality work and you get what you pay for. always appreciate their work and will absolutely be calling them for Al plumbing needs.

Review 71 (2024-10-04 - Rating: 5)
Jake was the lead on my new a/c install and did a great job. The team showed up on time and the job went without a hitch. He was neat courteous and knowledgeable.

Review 72 (2024-09-03 - Rating: 5)
I had a clogged toilet, after investigating the issue he pulled the toilet and ran the supply line wide open in the pipe without any issue. He came to the conclusion that the toilet was bad, filled with 40+ years of calcium buildup. He gave me options to let him supply the toilet or supply my own. After installing the new toilet, we found out that the toilet was not new and there were auger marks in the bowl and the toilet was defective. So back to Lowe’s for another new toilet. Only thing I was happy about was they were going to run the camera down the pipe but his battery was dead. Now the new toilet was installed and it’s doing the same thing as the old one. So now they are coming back tomorrow to give my pipe a colonoscopy.

Review 73 (2024-06-24 - Rating: 5)
Gregg F. was pleasant, professional and informative. Issue was resolved. Thank youUpdate: Still 5 starsNick F. came to complete a job that was recommended by the previous technician. Nick was just as pleasant, professional and informative. I appreciate the extra effort and time it took him to complete the job. Thanks again

Review 74 (2024-10-08 - Rating: 5)
Very Satisfied customer. Leo was likeable and knowledgeable. I liked him and will be giving Astar a recommendation to friends that needs a plumber. Thanks

Review 75 (2024-12-16 - Rating: 5)
The technician, Brian, was very polite and knowledgeable about the services and our system. It was a pleasure to have him in our home.

Review 76 (2023-01-25 - Rating: 5)
I had the pleasure of having Nick brown and Scott Damms install my heating system. They were on-time, informative, and courteous. I will recommend ASTAR and continue to utilize them from the professionalism experienced through their technicians. Thank you !________Called Astar in the beginning of the month after my pressure tank burst in the beginning of the month. Another company confirmed an appointment and did not show twice leaving me without water for days. Astar made the appointment with me and showed before the confirmed time as promised. I could not thank them enough for the new tank, and their persistence

Review 77 (2024-11-01 - Rating: 5)
Jim is courteous, respectful, meticulous, intelligent and takes the time to explain the work that has been or needs to be performed. Great with pets. Left the area cleaner than when he arrived.

Review 78 (2024-11-08 - Rating: 5)
Tech was very knowledgeable, cooperative, and understanding . He explained the system and recommended settings, etc, very well. It was a pleasure dealing with him. Thanks again.

Review 79 (2024-07-23 - Rating: 5)
Wow!!! what a pleasant person, I Nicholas is. From the beginning to the end. He explained everything that was wrong, and what would have to be done to rectify it, in a simple and understandable way. At the end, everything was working perfectly. He also took the time to go through all the steps with me. Profound patience 😄, experience in his work ethics, and in his deliverance of customer satisfaction!! Thank you, Nicholas 😊 You are a STAR!!!!!!

Review 80 (2024-09-20 - Rating: 5)
Jose and all the crew (Juan, Nick, Bruce, and others) from A star were professional, courteous, responsive, and friendly. I would highly recommend this company to anyone needing reliable plumbing services.

Review 81 (2024-07-26 - Rating: 5)
Bruce is the best! I am always happy when I see him get out of the truck. Repaired our condensor in less than a half hour including some cleanup and extra care. If Bruce responds to your call, you are in GOOD hands! Thank you!

Review 82 (2024-12-23 - Rating: 5)
He was very good he got the heat up and running I definitely would recommend you guys to anybody and everybody

Review 83 (2024-11-13 - Rating: 5)
Vincenzo was great! He was patient and thorough. I felt like he listened and went above and beyond.

Review 84 (2024-11-07 - Rating: 5)
I contacted Astar as my water heater was leaking. They sent Vincenzo DiQuattro-one of their service professionals to evaluate the problem. Mr. DiQuattro was professional and extremely knowledgeable. He resolved the problem by replacing the heating element on my unit. He also instructed me on how to service the unit properly. He answered all of my questions to my satisfaction. I would definitely use ASTAR again.

Review 85 (2024-09-13 - Rating: 5)
Man that Gregg was ice cold. (Get it cause his name is Frost) Anywho Gregg was great. Service with a smile and a wealth of knowledge. Friendly and supportive. A-Star you get an “A” in my grade book. Thanks again.

Review 86 (2024-07-26 - Rating: 5)
Jake,Jake, DaVonte and Jesus were awesome!!! They worked so quickly and in sync to get the job done efficiently and quickly ! They also made sure to take all the precautions to minimize any mess and keep our house clean. Did a great job !

Review 87 (2024-08-16 - Rating: 5)
I had to have my broken AC replaced with heat pump, and I also added a split AC. A STAR out of middle gave me a fair proposal. This is what I said of their techs who did the workAll the A STAR people here, especially John and Matthew were outstanding, with excellent temperament and focused on neat work. I am very appreciative of their work and because of them I will highly recommend A STAR to others.John Rispoli did a superb job !Krish Srikrishnan

Review 88 (2024-11-23 - Rating: 5)
Thanks to Jake (not from State Farm) and Astar for helping me. Service was timely and Jake was attentive, personable and efficient. Would recommend.

Review 89 (2024-10-15 - Rating: 5)
Brian performed maintenance on my heating system today. He was thorough and explained his procedures to me. He answered all my questions professionally and courteously.

Review 90 (2024-09-06 - Rating: 5)
The technician Ken was very professional, and explaining everything with clarity making easy to understand what was being said.Ken has the ability to connect with the customer and make the customer very satisfied.

Review 91 (2024-12-09 - Rating: 5)
Ben Guttierez the technician was very professional and friendly new new his job so well that when he was explaining to me I understood why it’s important to check your back Flow it’s for safety of other he was on time and pleasant thank you

Review 92 (2024-10-31 - Rating: 5)
Aaron did a great job at explaining what the issue was with my heating system and he abated it. I’m satisfied with the service.

Review 93 (2024-11-23 - Rating: 5)
Joe arrived on time, explained everything he was going to do. The work was done beautifully and the entire system works flawlessly. Not much more you can ask for.

Review 94 (2023-03-27 - Rating: 5)
I attempted to fix leaky shower valve, but twisted copper pipe, which needed replacement. Greg G. was professional, knowledgeable and personable. Job was completed quickly and professionally and repair looks great !

Review 95 (2024-09-23 - Rating: 5)
Tim was my service provider. He was professional and friendly. He explained everything he was doing , overall Im very satisfied with the job he did

Review 96 (2024-09-19 - Rating: 5)
The technician was Rick Castillo. I had a new boiler installed in my basement. Rick and 2 others (I don’t have their names) arrived on time which was a blessing since this job involved removing old pipes, etc and installing brand new ones and other equipment, and of course bringing the new extremely heavy boiler down a bunch of stairs.Rick kept me informed throughout the day as to progress, and actually finished with time to spare. They also cleaned the entire basement and the upstairs entrance, and you would never know that I had had a boiler installed that day.I was very impressed with the professionalism Rick showed and highly recommend him and ASTAR itself.

Review 97 (2024-09-07 - Rating: 5)
John Bova is professional, friendly, and willing to go beyond to help the customer. He did a temporary fix to get me hot water the same day I called. When I let AStar know it went out again on the Friday before Labor day, and parts were ordered, John came out again on that afternoon to do another temp fix. Boy, we sure enjoyed the hot showers that evening! Today John made the repair with the new parts. His helper, Jordan, new to AStar was also professional and friendly. I hope I only see them for my annual Heating, A/C and Plumbing checks, but I know they’ll be there if I need them. I won’t hesitate to recommend AStar to my neighbors!

Review 98 (2024-08-27 - Rating: 5)
Tim at AStar was professional and friendly. He took his time to clean each of our units and explained what was completed. He answered all of our questions and smiled the entire time.

Review 99 (2024-11-16 - Rating: 5)
Brian completed my service. He did a wonderful job! I Highly recommend Him !

Review 100 (2024-10-24 - Rating: 5)
Leo gave me a set of scenarios that could help me but they werent able to exactly tell me what the problem was. It could be a couple things. He was very nice and prompt and courteous.

Review 101 (2024-06-28 - Rating: 5)
Our son is selling his house and one of his central air conditioning units had an electrical issue. Brian came within an hour and quickly assessed the issue and fixed it in no time. We are very grateful! Thank you Brian!

Review 102 (2024-06-26 - Rating: 5)
Amazing service, super informative. Quick and easy experience, customer service was the foundation of the service. Will work with them again.Also loved the options that were presented, company creates a profile with case notes that will/can be used in the future.

Review 103 (2024-11-14 - Rating: 5)
Biggio Farese is amazing. He took his time while looking for all possible dilemmas and worked from there. Couldnt ask for a better tech. Thank you Astar!

Review 104 (2024-10-29 - Rating: 5)
Nick arrived at my house very quickly, he was knowledgeable and performed the job in a timely manner. Good job.

Review 105 (2024-05-13 - Rating: 5)
Greg was very nice and knowledgeable. He took the time to explain the best way to fix our problem and gave several estimates. I highly recommend. I also would like to say that that is the quickest service call I have ever experienced. I’m so glad I chose a star plumbing.

Review 106 (2024-08-14 - Rating: 5)
Paul came to consult me for a new HVAC System and we decided to proceed. John P came out and installed the equipment with his helpers. They both did a good job with informing me on the equipment I got as well as performed a quality work. Unfortunately two weeks later Kent had to come to fix an issue with my condensate pump but took care of it promptly. Thankful for Astars responsiveness in all the work theyve done so far.Adding to this...Brian G. answered my service call today (8/14/24). He was punctual, professional, knowledgeable, and polite. He resolved my problem in minutes. He was a pleasure to work with. It is employees like Brian that keep me a happy and satisfied customer of Astar.

Review 107 (2024-07-05 - Rating: 5)
Very professional, friendly, and respectful. Hes definitely an asset to Astar. He and Matt gave me a time frame and met it even with challenges with some wiring and tight spaces in my condo unit. Thank you!

Review 108 (2024-08-13 - Rating: 5)
Jim did a great job. Efficient, clean, explained everything he was doing.Done in a timely manner. Thanks Jim. Great job !!

Review 109 (2024-06-01 - Rating: 5)
John was very polite, knowledgeable, and professional. It was a pleasure to work with him. If there were more people like john, I would do more work on my house with outside contractors. I’m very happy with all the work the men from your company have done. It was a pleasure to work with all of them. Thank you so much for our new A/C system. My wife is in heaven right now, happy wife, happy life, 🤣.

Review 110 (2024-07-22 - Rating: 5)
My technician was thoughtful and understanding... He took his time and answered all my questions... very knowledgeable young man... I think Im going to use this company more often for all my plumbing problems... I just want to say thank you in my time of emergency.

Review 111 (2024-06-04 - Rating: 5)
John was great! He diagnosed the problem and ordered the parts and fixed the AC when no one else could! ASTAR Responded quickly, they sent professional representatives and got the job done. I’m so thankful.

Review 112 (2024-11-08 - Rating: 5)
John is professional, informative, knowledgeable, and keeps you in the loop of diagnosis and successful completion. Wish to have him on all of my future service issues good or bad. Kudos to Astar for a great employee.

Review 113 (2024-08-20 - Rating: 5)
Tim was very knowledgeable, he explained everything as he went. Super personable and willing to answer any and all questions. I highly recommend Tim.

Review 114 (2024-05-08 - Rating: 5)
A Star provides great service at reasonable prices. I have had to use them on a few occasions and they always exceed expectations. I highly recommend them for all of your needs. Kent did a wonderful job identifying the cause of our issue and provided several remediation options. A Star is an extremely responsive company to trust.

Review 115 (2022-04-28 - Rating: 5)
Zack and Scott both did a great job. Early everyday, very knowledgeable, didnt mind me standing around and asking questions for 3 days. The attention to detail was great and very clean. They were great working together. The team work just flowed with no issues. They worked as one mind. Zack would be doing one step and Scott would be on the next with a great continuous flow to get the job completed.

Review 116 (2024-07-13 - Rating: 5)
Had a great experience with the technician. They showed up fast and on time and was helpful right away. Gave me a simple explanation of what was wrong, what he did, what he can do and several other options. Put my mind at ease right away.

Review 117 (2024-11-30 - Rating: 5)
Very professional knowledgeable about what happened worked out the problem told me what I needed to do with my system to keep it running properly, very pleased and satisfied

Review 118 (2024-12-30 - Rating: 5)
12/30/24Brian Glasgow provided today’s service. Communicative, knowledgeable and professional are three traits that describe him well.He carefully explained the service he would perform and I understood the process for a non- mechanic!I highly recognize his value to the AStar team.10/18/22Chris (picture not listed) arrived punctually. He was very professional and courteous.He completed the work efficiently and neatly. AStar provides highly competent, communicative and polite service people. Additionally, that includes the office staff.

Review 119 (2024-05-24 - Rating: 5)
I will continue to use AStar based on the prompt and professional service. My service professional Ben showed up prompt and was extremely professional. He made sure that he got the job done thoroughly and that any issues regarding my plumbing were taken care of before leaving. It is hard to find services that provide good customer service and integrity these days.

Review 120 (2024-12-12 - Rating: 5)
Kent Dalman was very professional, thorough, patient and helpful. He knows his stuff. All questions were answered and he kindly showed me husband how to lower the hot water heater’s temperature.Astar is 5 Starr!Highly recommend this company’s services

Review 121 (2024-11-07 - Rating: 5)
Our HVAC tech was prompt, courteous, knowledgeable, and answered any questions we had.I would highly recommend.

Review 122 (2024-05-09 - Rating: 5)
Nick F. did great work. Very neat and professional. He was also around to remove this snake from the premises.

Review 123 (2024-06-20 - Rating: 5)
Awesome experience with Astar for our water solutions and ac and heat pump installations. They are our go-to moving forward for these services and any other they provide. John Paul and Jose were efficient, and knowledgeable.

Review 124 (2024-09-20 - Rating: 5)
Joe and Devante were extremely efficient and professional in their work that they performed. High quality products as well as service. Highly recommend.

Review 125 (2024-04-01 - Rating: 5)
Kent was very professional and courteous. He thoroughly explained my heating and ac system to us. Kent is very knowledgeable and answered my questions without hesitation. He had a technician in training named Zuri, who was equally professional and courteous. I need to replace the water heater and a few other things. Price was higher than I expected, but so is everything else today. Hopefully whoever comes to install will be like these two employees. Thank you Astar.03/2024 Had another issue and Astar employee Tim came to my home. He was polite and explained while he changed my gas valve what he was doing and how it worked. He has a great sense of humor as well. So far Astar all of your employees have been very good with install and clean up. Thanks again.

Review 126 (2024-06-21 - Rating: 5)
Rick and his crew did a great job replacing my central air conditioning. The old unit decided to die as the heat wave was beginning. They were punctual and courteous, and treated me and my home with a great deal of respect. A fantastic group of gentlemen!

Review 127 (2024-07-05 - Rating: 5)
New furnace installation and central air hook up .On time, very friendly, very professional, answered all my questions , great job cleaning.Very pleased with the all the service men that assisted me. Jason was great also. I would highly recommend this company.

Review 128 (2024-09-09 - Rating: 5)
Leo García was above and beyond to help me with the kitchen sink problem. A bilingual plumber, courteous, clear and handy. Recommended!!!

Review 129 (2024-06-12 - Rating: 5)
Astar responded and had a tech out at the house quicker than I could get in to see a doctor for a checkup. My sister was there to greet him; Francis Connolly is a well versed young man who listens as much as he explains. The well pump and some of the bits that go with it was a bit of a sticker shock but these are original parts to the house and having them replaced now rather than a bandage will only add value when the house goes on the market. Astar reputation is also standing behind their work or there is no way to grow in the Hudson Valley without a great name.

Review 130 (2024-10-24 - Rating: 5)
I had a great experience with Tim Henkler. He was was very thorough in his workmanship and in answering my questions.

Review 131 (2024-12-27 - Rating: 5)
Highly recommended! Repairs were completed at a reasonable cost and in a timely manner. Jim is always courteous, respectful, punctual and professional. I will not use any other company for future service or repairs.

Review 132 (2024-11-14 - Rating: 5)
Hes an amazing young man I must say he really took his time in explaining things to me it felt like he was working on his own boiler hes a very good young man

Review 133 (2022-06-10 - Rating: 4)
It has always been a pleasure when I see Paul arrive to complete my comfort care package, he has always provided a technicality bound answer to my questions. Again he completed the assigned work without any issues and left me issue unbounded. Thanks again ASTAR and Paul Witkowski, another great job provided.Pleasant ,courteous and efficient service call. Everything was explained, all facets of my system were tested and there was no attempt to Hard sell anything that wasnt needed. All my questioned were answered. Professional as expected, always a pleasure to contract ASTAR.

Review 134 (2022-04-05 - Rating: 5)
Great experience overall, needed to replace my 21-year-old HVAC systems, obtained 4 bids from local contractors and hands down ASTARs proposal was the most thorough and easily understood bid, (not the lowest bidder, but rather the best equipment and follow up). The installation team was awesome, they swapped out both systems and the hot water heater in one day and kept me informed along the way. Thus far the heating system is a vast improvement, will post again when A/C season starts. I highly recommend Jeff and the ASTAR team.

Review 135 (2024-02-13 - Rating: 5)
I had an unexpected 4ft flood in my basement, and Astar Plumbing came to the rescue. From the moment I spoke with Cathy, I knew I was in good hands. She not only provided invaluable advice but also coached me through essential steps to take before sending a plumber. Joseph arrived promptly and proved to be a true professional. His knowledge, efficiency, and cleanliness were exemplary. I truly appreciated the exceptional service provided by Astar Plumbing. It was a relief to work with experts who not only knew what they were doing but were also incredibly helpful throughout the process. I highly recommend Astar Plumbing for their expertise and outstanding customer service.

Review 136 (2024-11-09 - Rating: 5)
John as been maintaining me heating system for many years. Excellent and professional worker keep up the excellent work

Review 137 (2024-06-22 - Rating: 5)
My Mom loves Francis Connolly! Talked about what a wonderful experience he provided for an hour…Mr Connolly came for one issue, solved it… Graciously looked at a second issue we hadn’t mentioned, at 7PM on a Friday… Didn’t have the odd part, cell beeped with the estimate as he pulled away… A Star pickup extra workFrancis will be back… No chance Mom has anyone else…Connolly you made a 82 year old woman’s day…Thank you, Francis!

Review 138 (2024-08-03 - Rating: 5)
Tim was very helpful and professional. If I ever have a problem with my air conditioner definitely would ask for him to come back

Review 139 (2025-01-06 - Rating: 5)
Excellent service by Kent from Astar . He was professional , courteous and helpful .

Review 140 (2024-06-08 - Rating: 5)
My Astar appointment today was with technician Danny Reyes. He came in to put a new circulation pump on my furnace. The previous owner did not take care of the furnace and it was one problem after another. Danny was determined to get it running, he went above and beyond what he had to do. I have hot water now for the first time in almost a month thanks to Danny. I am very Very satisfied with their service and would highly recommend Astar to anyone who needs service in their home.

Review 141 (2024-11-23 - Rating: 5)
Great job by Kent. Oops, I stand corrected! NOT a great job by Kent.The unit could not kick on after Kent left. The house became cold.Bruce came over and saved the day!

Review 142 (2024-03-01 - Rating: 5)
Nick from Astar was very professional. He explained all the steps and went through my options. The company returned my call in a very timely manner and made time for my urgent need. I highly recommend them. Thank you Nick and Astar - 5 stars

Review 143 (2024-06-20 - Rating: 5)
Luis was great. He communicated everything that he was doing and explained why. Extremely knowledgeable and courteous. He had our system up and running in a less than an hour.

Review 144 (2024-02-16 - Rating: 5)
Jeff is the best. I needed to replace the chlorine based system for a bad sulfur issue at home. I definitely didn’t want to repeat the same mistake I did in choosing Culligan 16 years ago as there equipment constantly broke down and their chlorine feeder tubes keep bursting spewing Choline all over my downstairs family room.I’ve also had to replace the well tank a few times as their direct to well chlorine injection kept oxidizing the bladder in my tank.This year when my Culligan maintenance contact was up I was done. I knew I wanted a non chlorine based system and a REAL PLUMBER to install the system. After a bid process to replace, the choice of choosing Jeff and his team was a no brainer.They are fully certified installers of the Hydro Tech System. HYDRO TECH IS A WELL KNOWN MANUFACTURE of water treatment systems not a fly by night company. AND they understand /explain water chemistry for the average person to understand. No degree needed lol.So now I have awesome safe system,clean drinking water, and clean boiler water which is essential for my hot water boiler at home.Don’t be fooled with those fancy Culligan Commercials. Take second reach out to Jeff and I promise you won’t be disappointed!!!

Review 145 (2024-07-03 - Rating: 5)
Devante and another technician (forgot his name) came to install new ductless units. They removed the old units and replaced with the new ones. Took all day, however, they focused on the job, made sure the work area was protected and left with very little to clean up afterwards. Both were very thorough, efficient, and experienced professionals that I would highly recommend for future work.

Review 146 (2024-12-22 - Rating: 5)
AStar deserves 5 Stars!!! Aaron Pontes. My family was freezing for the last 3 days because my hvac syrem broke down. I called AStar emergency line and they set up the 1st available appointment for me. Gave me a fair quote and swift service. The techs were all human and knowledgeable. Unlike the pushy competitors that feels like all they want to do is sell. Im buying because Im in need, so there is no need for the competition to be pushy. I really appreciate AStar and the gentlemen they sent out. I am grateful for the service and for advising that they are available whenever I need them. Thanks!!!

Review 147 (2024-08-15 - Rating: 5)
UPDATE: Kent came out to service my AC unit on 8/14/24 and did an excellent job. He was polite, informative and very transparent. Kent also recommended other services / installs that I will be considering in the future. He was extremely thorough and performed a cleaning on my ERV unit while he was there. As always my experience with Astar was a great one and I will continue using them in the future.Jim Arnott was the nicest and most thorough technician I have ever had come to my house and service my generator. He was polite, detailed, attentive and called me at the end of the service to go everything he did, as well as make recommendations for next years service. Beginning in November 2020 with the purchase and installation of our automatic generator, I have had nothing less than a great experience with this company. If I could, I would request Jim every time to perform my service.

Review 148 (2024-06-05 - Rating: 5)
Joe was back for the second time following a delay in procuring the necessary part. He performed in a professional, knowledgeable manner and provided additional advice and service at no charge. He is a good hand!

Review 149 (2024-07-19 - Rating: 5)
John was great I couldnt be happier with his service, he spent the entire day installing my new A/C and Heater. Everything is working well, I highly recommend Astar.

Review 150 (2024-06-07 - Rating: 5)
So today the Astar crew will be finished at my house. They installed two central air conditioning units. The crew led by John Berdecia were phenomenal. Very professional. John was very patient with all the questions that I had and took time to not only answer the questions but to make sure that I understood .The crew worked very hard and neat. When they left at the end of each day, you wouldn’t have known that they were there at all. A special thanks to the crew!

Review 151 (2024-12-10 - Rating: 5)
Biagio was fantastic! He explained everything thoroughly and expertly installed my new bathroom faucet. He is always very timely, professional and highly knowledgeable on all things related to plumbing. I will definitely request his services in the future!

Review 152 (2024-07-01 - Rating: 5)
Although the news was not good about our air conditioning unit, Aaron was thorough in investigating the problem, explaining as he went along. He was patient in answering questions and suggesting solutions. He was polite and pleasant as well.

Review 153 (2024-09-24 - Rating: 5)
We just had a plumbing inspection by Astar. They are excellent. The communicate when they are coming, who will be your technician and text/email you when the technician is on their way. Leo showed up when they said he would and walked through our entire home inspecting all the plumbing, tested the water for softness and ph etc and then made a couple recommendations. Leo was very professional and courteous and spent time with us going through his findings. All is good and we appreciate Astars service and their technical staffs professionalism.

Review 154 (2024-05-24 - Rating: 5)
Dany was pleasant and knows his stuff. I was really impressed with knowledge. He was patient and took time(in a friendly manor) to explain..went over and beyond my expectations. I HIGHLY recommend him and the company.

Review 155 (2024-05-31 - Rating: 5)
Kent serviced our air conditioning units today. He was professional, helpful, and friendly. We appreciated his photo review of the work he had done, the record of the condition of our units before and after his work, and the way he made suggestions about repairs and upgrades without making us feel pressured. This is what we hoped for and what we got.

Review 156 (2024-12-17 - Rating: 5)
Today’s visit was for routine maintenance of our oil burner. The technician arrived and was friendly, professional, polite and efficient. He confirmed the price prior to starting so there were no surprises. He worked steadily until the maintenance was complete. It was a smooth transaction which we are pleased to have finished before the winter weather sets in.

Review 157 (2022-01-23 - Rating: 5)
These guys were great & the price is right !!!! Jeff was a real nice guy. He came out to check out my old furnace I had in my house and gave me pricing on a new furnace and the price was right in my budget also !!! They came the next day to install. The tech were so amazing as well Jose, Esteban & Anthony were great! Friendly and very respectful. When they was done working they told me about the new furnace gave me some tips on what to do if something happens. I couldn’t be more pleased with these guys services. If you need repair or installation service to your heating or ac unit these are your guys !!!!!!!!!!!

Review 158 (2024-05-18 - Rating: 5)
Kent Dalman was the best. He went through and explained everything he was doing and cleaned my Air conditioning unit and furnace thoroughly. I will definitely be requesting him for my next service. Thank you for everything Kent.Five stars👍🏾

Review 159 (2025-01-02 - Rating: 5)
Joe is great. He is already wonderful to work with. He always does our house and always is on time, fun to work with and very smart. He came with another gentleman who was also great, helpful and really nice. Thank you both!!!

Review 160 (2024-05-16 - Rating: 5)
I had a clogged drain, Astar arranged to have someone come the next day. Great communication, they text when someone is on the way. Leo was great, unclogged the drain quick and gave me info on how to keep it clean. Overall great experience with them, highly recommend.

Review 161 (2024-07-10 - Rating: 5)
Have used ASTAR for a complicated a/c installation in a historic home and maintenance. Great company. Staff that give 100%. They are timely, neat, and skillful. Highly recommend.

Review 162 (2024-03-05 - Rating: 4)
It was a good experience, Tim was very knowledgeable, and pointed out areas that should or would require service in the near future. Very courteous and prompt. However, he did not follow through on the recommendations that he suggested I make to make sure that my systems were working efficiently.

Review 163 (2025-01-02 - Rating: 5)
Things always go wrong for me on a holiday or a Sunday. But I have the Comfort Plan which saved me again. Kathy (she is terrific) returned my call on New Years Day and got me in touch with a technician (Nick) who helped me solve the problem until Thursday when a technician, (Francis) came out to check it. Of course what went wrong on New Year’s Day would not repeat itself - isn’t it always the way! But I got answers to what might have happened and what might be a problem and know what to do should there be a next time. I am very grateful to Kathy, Nick and Francis for kindness, expertise, and care for me and my problem. I have been very happy with the Comfort Plan and AStar for its consistent and reliable service. Thank you AStar

Review 164 (2024-07-11 - Rating: 5)
Astar provided Aplus service on my ductless AC unit. Kent did a follow-up today to as I thought my unit was still leaking as it was not as cool as I had expected. He came out, ON TIME, checked it out using all his gadgets and determined that there are no leaks and the unit is running as expected. Thank you, Kent.

Review 165 (2024-05-30 - Rating: 4)
Greg was great -- did excellent work and in good time.But the price was astronomical (not his fault, obviously): hence the 4 stars. We were over a barrel -- we hadnt fully drained our toilets in our lake cabin before winter and the water in the tanks froze and cracked the porcelain. So we didnt have a working toilet and needed someone to come and install right away. But it cost $1700! I know that emergency work is more expensive, but this seems extortionate.

Review 166 (2024-03-12 - Rating: 4)
Jason was extremely helpful. We had estimates from three companies on three completely different ways to do things. Jason seemed to make the most sense out of everything. We felt very confident with his knowledge and expertise in the field. We look forward to having our new A.C installed and having a good relationship with your company.

Review 167 (2024-06-19 - Rating: 5)
Very satisfied with timeliness and quality of service. Astar was able to come to my home within 2 hours of initial call when other HVAC companies told me it would be 6 weeks. Kent is a true professional. He kept me informed throughout the entire service and went above and beyond to get our HVAC running properly on a very hot week. I will be calling Astar for any other needs I have with my HVAC.

Review 168 (2024-07-08 - Rating: 5)
John Bova did a fantastic job addressing two separate failures of our A/C systems. He quickly and accurately diagnosed the problems and we were quickly back in business. John is the go-to guy!

Review 169 (2024-06-01 - Rating: 5)
John was so professional and so knowledgeable. I had called no less than six other plumbers/plumbing companies before I found Astar, who was more than happy to send John Bova to attempt to fix my “on demand”Noritz hot water heater.John came to my home the same day I called; Thoroughly diagnosed the problem, And two days later came back to install the needed parts.. I am not only pleased with John, but also with all the support people I spoke with at Astar.

Review 170 (2022-02-07 - Rating: 5)
As always, ASTAR to my rescue. Had a plumbing issue. They diagnosed it and will be able to do the repair. Fair prices. Thank you for having such excellent professionals who are reliable and trustworthy. Ill never go anywhere else. Customer for life. ❤

Review 171 (2024-05-14 - Rating: 5)
Leo was honest about what may or may not happen before he started clearing the drain. He was always making sure that there was no mess on the floor where he was working while snaking the drain. When reinstalling the j tube below the sink he made sure no leakage before packing up his tools and leaving for the day. He was very meticulous about his work.

Review 172 (2024-10-11 - Rating: 5)
The young man Joe, was extremely polite and professional. I will recommend Astar to friends and family.

Review 173 (2024-08-06 - Rating: 5)
Leo was very punctual and helpful with our emergency plumbing situation. Definitely felt overwhelmed and unsure what was happening but he did a great job. Explained everything well and worked his hardest on the job and to make sure it didnt break the bank. Definitely recommend.

Review 174 (2024-01-21 - Rating: 5)
Tim Henkler provided fantastic service! We had a pipe burst and he was able to identify the route of the issue and fix the problem. He took the time to answer our questions and explained information we needed to know for our home. It made us feel very comfortable and provided the reassurance that we needed...so we decided to sign up with the comfort care club. Tim was very professional, knowledgeable, and passionate about his work. We are very pleased with our service and will, without a doubt, use Tim for any future needs.

Review 175 (2024-10-23 - Rating: 5)
Excellent work, as usual from Astar. Caught a troublesome problem before it caused damage. I appreciate you, Brian.

Review 176 (2024-09-19 - Rating: 5)
Greg arrived on time per his email notifications. He performed a comprehensive routine plumbing inspection and covered every aspect of my home. All along the way he explained everything he found and did not try to sell me on any repairs that did not need to be made. He cleaned up after himself and you would never have known that he had been here.

Review 177 (2024-11-19 - Rating: 5)
Tim was amazing !!!! He explained everything and also made sure everything was up and running properly and safely !!! Ive used AStar for a few years and they have never let me down!! Between Tim and Bruce you guys have the most professional staff in the business and thank you again for all of the work throughout the years!!!

Review 178 (2024-07-23 - Rating: 5)
Gregg was amazing, the definition of a quick analysis of the situation and a quick solution to the problem. Nothing but an amazing service! Will definitely recommend to anyone!!

Review 179 (2024-04-01 - Rating: 5)
Our 20 years experience with Astar has always been outstanding. Every Technician has been pleasant and easy to deal with. Today we had a service performed by Tim Heckler. Top notch, pleasant, respectful and extremely knowledgeable. Tim is another fine feather in Astars cap. HIGHLY RECOMMENDED.

Review 180 (2024-05-01 - Rating: 5)
Arrived early, 7:45amWent to work and finished by 4:00.cleaned up their mess Swept up work area. Went over the remote control with me and headed back to shop

Review 181 (2024-04-18 - Rating: 5)
Had astar install mini splits in our house. Bryan Clark was the main installer. He was very knowledgeable about the system we had installed. He handled himself with the utmost professionalism and had answers for all of our questions. The company is very fortunate to have him as an employee.

Review 182 (2023-10-10 - Rating: 5)
I needed a new furnace and Astar was able to lay out my options and do the install the very next day. They were courteous, very professional and efficient. I would highly recommend their services. Jake and Ozzy were very polite and did a great job.