Imperial Plumbing

Located in Lewisville, Texas

Address: 171 S Railroad St Suite 1, Lewisville, TX 75057, United States

Phone: +1 972-837-7224

Rating: 4.8

Services

Repair services
Cash only
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2020-10-12 - Rating: 5)
Toby & Sam are professional, reliable & genuine. I had the main line replaced from the water meter to the house. Although it want cheap, it was well worth it and great peace of mind that no leaks will occur again.Toby took the extra time to educate myself about old quest plumbing that was installed in the late 80s early 90s resulting in many leaks like this one in the area. Will defiantly do business with them again! A+++

Review 2 (2024-01-30 - Rating: 5)
I have been using Imperial Plumbing for a few years now. Toby is always consistent in answering phone calls for scheduling and updates. Sam has now been to my house a few times to fix issues that happen in old houses. Everyone is professional and the price is always reasonable. I will be a repeat customer and continue to recommend them to anyone who needs a plumber.

Review 3 (2024-04-18 - Rating: 5)
Toby and Ethan performed a gas leak test, not only were they polite and friendly, they performed very professionally, keeping me informed all along the process.It is possibly the first time that a business truly does have their customer at heart.I can’t recommend this company highly enough.

Review 4 (2024-02-27 - Rating: 5)
I am so grateful for Imperial Plumbing! During the freeze in January my backflow device broke and I’ve been “ghosted” by multiple companies. I left a voicemail on a Sunday night around 7:30 PM and got a call back from Toby within 30 mins. He was so kind and helpful, quoted me on the phone and said he could be out as early as the next day. He checked in first thing in the morning and Sam was out at my home that afternoon and had everything fixed within 20 minutes. I was so impressed with the whole experience! Thank you so much to Toby and Sam!

Review 5 (2023-10-21 - Rating: 5)
We had what we thought was a small water leak turn into a large project involving water-damaged floors and walls in two bedrooms. We are so thankful for Imperial Plumbing! They came out immediately with the proper equipment to dry everything. They were professional and friendly. They respected our possessions as if they were in their own home, and they kept us informed every step of the way. They coordinated with our insurance so all we had to do was file the initial claim. My husband and I are very grateful, and we highly recommend this company. Support local!

Review 6 (2022-11-03 - Rating: 5)
Happy customer. They were referred by another reputable plumber, and saw that they had great reviews. I spoke with Toby who was very polite and easy to work with; also transparent with pricing. Sam stopped by and quickly diagnosed the problem, explained what he needs to do, and also was transparent throughout the whole process. Ill always use their services for any plumbing issues. Thank you!

Review 7 (2021-01-14 - Rating: 5)
We had an excellent experience. Toby was very communicative, professional and a rapid turn around time. We called with water heater issues one afternoon and he was out replacing it the very next morning and didn’t nickel and dime us the whole way. We would use Imperial Plumbing again in a heart beat and would highly recommend.

Review 8 (2020-12-01 - Rating: 5)
Sam and Gary were extremely professional, kind, and thorough. They took the time to explain things and were very upfront. They had masks on and made sure to clean up after they did any work. Toby was very kind, knowledgeable, and very helpful on the phone and was able to give me honest feedback and reasonable estimates. I received a phone call 30 minutes prior to the guys showing up and they showed up on time. I highly, highly recommend Imperial Plumbing and will definitely use them again should I have any issues in the future.

Review 9 (2023-01-18 - Rating: 5)
BEST PLUMBING CO.!!! We had a leak in our laundry room ceiling. Called Imperial plumbing to find out what the issue was and in an hour Toby (Owner) came out and located the issue (rats got into the attic and chewed through the pipes causing major leakage), he had it fixed without any issues. Very professional and respectful. Never using another plumbing company other than Imperial Plumbing!!

Review 10 (2020-06-16 - Rating: 5)
Toby and his team at Imperial Plumbing are the best!! They installed our hot water heater 3 years ago, and was amazing. It went out Sunday, he replaced a new one (Thankfully still under warranty!) on Monday!! His team was fast, respectful, cleaned up when they were done and were personable! I’ll never use another plumber!

Review 11 (2020-11-16 - Rating: 5)
Toby and his colleague Sam did a fantastic job for us.We needed assistance on short notice due to a leak but had multiple other items to address. Toby understood our difficult situation and was very responsive in working us into his schedule on short notice.Toby quoted prices up front, so there were no surprises on that front. He and Sam arrived right on time. They solved our problems and were creative in finding more economical ways to address a couple of issues to save us money.These guys are friendly, capable and professional — just a pleasure to work with, and I’m very happy to recommend them.

Review 12 (2019-11-27 - Rating: 5)
Imperial Plumbing made a same day call to my house to unclog 2 toilets via the outside pipes in less than 30 minutes. Toby and Sam were courteous, professional, and personable in their service. I highly recommend this company for your plumbing needs. I trust their diagnosis and service and will be a repeat customer!

Review 13 (2022-12-01 - Rating: 5)
Called Imperial to address two issues and they were out to repair both same day! Toby and Sam were great at the communication and seeing that everything was professionally done. We will certainly be return customers!

Review 14 (2020-03-06 - Rating: 5)
On March 2, 2020 we had Imperial Plumbing come to our house to change out our 35 year old toilet. Because of the age of the toilet, a couple issues were found but Toby and Sam worked right through them. We were extremely pleased with their work and will most definitely call them again on our next plumbing problem.

Review 15 (2021-10-09 - Rating: 5)
I don’t normally have time for reviews but must give big shout out to Toby and Imperial for excellent and honest service today in Lewisville. Toby came to check sewer clog and found tree roots in line. He didn’t charge me because line was not clogged anymore, and because he couldn’t solve root issue. Hard to find good plumbers, and even harder to find those who do business in honest and respectful way. Will be my go-to plumber moving forward!

Review 16 (2020-04-01 - Rating: 5)
Wow best experience working with a plumber... Toby was so friendly and explained everything to me. I was thrilled with how fast they came and how quickly he did the work. He was very clear on pricing too before he came out which I appreciated. Highly recommend.

Review 17 (2022-02-19 - Rating: 5)
Imperial was the only plumber (out of probably the 10 I called) willing to give me any idea at all what the price might be to reseat a toilet. All the others insisted they had to come into my home first, which is a very shady sales tactic.They were very fast, very polite and told me everything they needed to do before they did it and showed me why. Highly recommend.

Review 18 (2023-02-06 - Rating: 5)
We have had Imperial Plumbing help us two times now. Toby and Sam go above and beyond expectations with their customer service and quality of work. Thank you very much!!!!!

Review 19 (2020-08-04 - Rating: 5)
We used Imperial for a major update of a 60 year old house. Toby was super conscientious, did great work and was excellent with communicating with me and discussing options. Highly personable and thorough. I cannot recommend them highly enough.

Review 20 (2020-08-24 - Rating: 5)
Toby did it again! Not only can Toby fit in the smallest of places, he can scale to the tallest of places! He scaled the roof to fix a draining issue and did it with a smile. To his credit, he did bring a taller plumber with him, so if you need a taller guy...Sams the man. All kidding aside, theyre fantastic and would call them anytime.

Review 21 (2020-09-21 - Rating: 5)
Toby and his staff at Imperial were always professional from start to finish. They showed up when they promised and completed the work on time and within the cost quoted to us.It’s what we should expect. However, what makes them a “5 Star” company is all the little things they did. They replaced two water heaters for us, both in our attics. Once they started the work they noticed a few “minor” issues that were corrected to their standards because it was the right thing to do and they did this at no additional cost to us (repaired the platform where the water heater sat, replaced our drainage pans, caulked the exhaust vents on our roof that the roofers had dislodged and left unfinished).They will be the first ones we call when we need a plumber going forward and the first ones we will recommend to anyone who asks us.Thanks Toby, we are 125% satisfied!

Review 22 (2020-09-27 - Rating: 5)
We had a water leak under the slab in the middle of our house. Toby and Sam were able to run a new line through the attic. They kept the Sheetrock damage to a minimum with their pinpoint diagnosis. Thanks guys. Great work.Michael S.

Review 23 (2023-03-02 - Rating: 5)
Toby and Wes were both extremely friendly and took the time to explain any questions I had. I wouldnt hesitate to recommend imperial plumbing to any friends or family.

Review 24 (2022-05-31 - Rating: 5)
Great service. On time, prepared, explained the process and thorough. I needed the washing machine hookups replaced and he was done inside an hour. Flat rate pricing, too. Sam is awesome.

Review 25 (2020-11-17 - Rating: 5)
Arrived on time. Answered all our questions. Got right to work. Took great pride in doing the job correctly. Pleasant, funny, polite. Price was what we expected. Cleaned up perfectly. Definitely will call them next time. Installed a water softener and replaced old water heater.

Review 26 (2022-11-24 - Rating: 5)
I am so pleased with this company! I got a response right away and my issue was solved in no time! This is customer service like the good ol days when customer service mattered. Thank you Toby for excellent service!

Review 27 (2022-12-20 - Rating: 5)
Thank you to Toby and his team for saving the day! I will absolutely call Imperial Plumbing any time I need plumbing services.

Review 28 (2021-03-28 - Rating: 5)
Toby showed up fast when we had an outdoor faucet break. Unclogged a toilet, too. Friendly and professional. Repeat customer for life!

Review 29 (2019-11-05 - Rating: 5)
I needed a garbage disposal replaced and they were able to get me in the next day and fit into my schedule. Very friendly, honest and genuine people. I would recommend them to anybody.

Review 30 (2019-12-20 - Rating: 5)
Vary nice got the job done right. I have Been without dishwasher for weeks until Sam fixed the problem. Call imperial if you want it done right.

Review 31 (2024-02-28 - Rating: 5)
Have used these guys a few times now.....so impressed with them! HIGHLY recommend them :-)

Review 32 (2020-05-01 - Rating: 5)
The service I received was amazing. I would definitely use Imperial again for any plumbing needs!

Review 33 (2020-12-30 - Rating: 5)
Toby and crew did a great job fixing my main water line leak. They went above and beyond to do the job right.

Review 34 (2022-03-02 - Rating: 5)
Sam and Carter did and amazing job explaining the situation and what needed to be done.Great team work

Review 35 (2022-01-22 - Rating: 5)
These guys were very professional. Explained everything that I asked about. Quick response time. Would definitely use them again

Review 36 (2019-09-27 - Rating: 5)
I was very satisfied with the work performed. They were on time, knowledgeable & efficient.

Review 37 (2020-09-30 - Rating: 5)
Excellent and professional work by Toby and Sam - i used them 2 years ago for an attic hot water heater replacement, so I knew I was getting quality work. Today was a leaky faucet in brick on the front of my house - again, a high quality and professional job. Would highly recommend Imperial Plumbing to all my friends.

Review 38 (2019-09-27 - Rating: 5)
Never in all of my life have I met a true honest company from start to finish that went above and beyond what I could have ever asked for.My problems were addressed and felt like they truly cared.Professional,on time,honest and fair very fair on costs.Quality work.Cleaned up as well.will never use another company. You both are included in our prayers.

Review 39 (2023-05-31 - Rating: 5)
Beyond Amazed at the knowledge, professionalism, and integrity of this company

Review 40 (2019-12-10 - Rating: 5)
Toby and Sam were super responsive in assisting us with replacing a hot water heater. We definitely recommend this company and will happily do business with them again!