The Cooling Company - Las Vegas HVAC & Plumbing
Located in Las vegas, Nevada
Address: 4055 E Post Rd Suite A, Las Vegas, NV 89120, United States
Phone: +1 702-710-3187
Rating: 4.8
Services
- Identifies as women-owned
- Small Business
- Online estimates
- On-site services
- Language assistance
- Wheelchair-accessible entrance
- Repair services
- Gender-neutral toilets
- LGBTQ+ friendly
- Transgender safe space
- Appointment required
Categories
- Plumber
- Air conditioning contractor
- Air conditioning repair service
- Air duct cleaning service
- Heating contractor
- HVAC contractor
Photos
Latest Fire Recovery & Restoration Services
Comments
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Review 1 (2024-12-02 - Rating: 5)
We had the best experience with The Cooling Company. They came on time, the job took 3 hours, they cleaned up completely… and the AC was tested and worked perfectly. We bought the extended care package for a year to continue to monitor and service our AC. We chose the Cooling Company because of the strong online recommendations. -
Review 2 (2024-07-30 - Rating: 5)
My AC decided to suddenly stop blowing cold air in the middle of the afternoon on a very hot summer day. At around 2 pm & in a panic I called several companies, including one Ive used before, and not only did they seem to not care they couldnt schedule anyone until 3-4 days later. Luckily I came across The Cooling Company and am so glad I did. Not only was the lovely lady I chatted with about my issue a delight I was absolutely shocked when I was told a tech was in my area and could be there between 5-6 pm. Peter arrived on time and was the best tech Ive ever dealt in my life. He was professional, kind, funny, thoughtful and was at my place for a couple of hours doing amazing, very thorough work. I was blown away at how fantastic Peter was and how he took the time to do an above and beyond job. My capacitor needed to be replaced but I also went ahead & purchased the maintenance plan b/c it is well worth it. Peter thoroughly cleaned my outside unit, which was a mess full of leaves & debris, checked all my vents, changed filters & even cleaned the return flow vents for me. He answered all my questions and explained everything that even a goofball like me could understand. It was an absolute pleasure dealing with Peter and I am so glad I found this company. I will be using them from now on for any HVAC issues. Thank you Cooling Co and Peter for being so friggin fantastic! Yall really saved me from having a heat attack. 😸 -
Review 3 (2024-08-22 - Rating: 5)
We recently signed with the Cooling Company and they have been great. Great customer service, technicians are great at walking us through the process of our HVAC system needs. Weve worked with Justin and now Danny and overall its been a great choice to partner with this company. -
Review 4 (2024-10-16 - Rating: 5)
Justin is awesome! He is the best HVAC technician! Very detail-oriented and interested in providing the best customer service! We have had the Cooling Company for 12 years now and they are very solid year in and year out! -
Review 5 (2024-11-13 - Rating: 5)
Edgar was wonderful very professional took the time to explain what he has done to my heating air conditioning unit installed a new thermostat. also explained how it function.It was our pleasure to have him as our technician. -
Review 6 (2024-08-10 - Rating: 5)
Danny was able to come earlier than the anticipated appointment and had the best customer service we could have asked for. He very clearly knew the technical aspects and was even willing to teach us so we could try to prevent major issues with our AC. We definitely will be calling this company again for any future maintenance! (Give Danny a raise!) -
Review 7 (2023-12-14 - Rating: 5)
Choosing an HVAC company to replace your entire system can be a daunting experience. Who do you trust for this major expense that is supposed to last for the next 15-20 years? I did my comprehensive research from five companies -- two for heat pump systems and three for gas/electric systems.The company that was the best in customer service and product knowledge was The Cooling Company. Not only were they extremely competitive price-wise, but they were unbeatable in terms of warranties, customer satisfaction, promises made and NOT broken. This company is a premier distributor of Lennox products, which, in my opinion, is the best company around for everyones HVAC needs. Along with a top-of-the-line heating and cooling system The Cooling Company also recommended an air-purifying system as a reasonable add-on.After the initial installation there were some problems with the newly installed zoning system. I have a two-story 1700-square foot house with one zone upstairs and one zone downstairs. The problem was in the original duct installation that was very inadequate for my new system. But that didnt stop The Cooling Company from consulting with the expert Lennox technician team in devising a plan to resolve all issues. Wellington Santana, leader of The Cooling Company installation team, consulted with his top installation tech, Marco. What they did was unheard of! They replaced the upstairs ducts, cleaned the downstairs ducts, and installed two new return exhaust ducts. I was getting not just a complete, new Lennox HVAC zone system, air purifier, and smart thermostat, but I was also getting updated interior, behind the walls components as well. Wow! What incredible service and unheard of extra hours of work to make sure the system was working seamlessly to my satisfaction! Nobody does this today!I am a completely satisfied customer -- and now part of the Cooling Company family, Wellington told me. Their service also includes filter replacement and UV light replacement for my air purifier along with a new air filter for the entire system.So, if you are considering any HVAC product, especially Lennox, The Cooling Company and its highly trained employees are the experts! I already did the homework. You will be relieved, like I am, that your dollars were well spent with a reputable, incredibly competent, professional company. Thank you Wellington and Marco! You made me and my partner -- and our two kitties -- very happy, proud owners of the best Lennox system ever! -
Review 8 (2024-03-21 - Rating: 5)
We had the cooling company do our ventilation in our glass blowing studio. came at us with a great quote, and got the work done super fast! very professional 10/10 -
Review 9 (2024-10-30 - Rating: 5)
I was in a small panic when I woke up at 5 am on the weekend to find my air conditioner not working. It was running but no air cold or hot was moving. I was not hopeful that I would get help before Monday. To my surprise a live person who answered the phone. EVERYTHING from here on was incredible. The person who answered the phone was professional and helpful. When I explained that I was handicaped and on oxygen 24/7 they expedited my order immediately. Danny my field rep was at my door within the hour. He was so kind and helpful. He went right to work and explained what was wrong and what I needed to fix it. He was very thorough and never once did I worry that he was going to sell me a bigger package. I felt that I was being helped by a family member. This experience was so positive that they will be my cooling company from now on even for the new unit I will need in the future. Thanks again, I cant say enough how impressed I was by your 10 star company.I just had a second visit with the same great service. My air broke down early and because if my situation I needed help right away. Danny came over in just half hour left and went to 4 locations to find the part I needed. I live in a mobile home and it can get real hot quickly. Danny did a great job and made me feel as if I were part of something special. Thanks again for 10 star service. -
Review 10 (2024-10-01 - Rating: 5)
With the AC going out during these 3 digit temps. Looking for a reliable and trustworthy AC company is a trial and error process. With the possibility of costing hard earned money. I can honestly say choosing TCC for our AC issues deserves a 5 star plus performance. TCC Service team Justin and Tiago went far beyond professionalism to help us with our needs. When recommending of a reliable AC Cooling company. I will definitely recommend TCC-The Cooling Company. Reliable, punctual and on board to assist with any questions and concerns. Thanks Justin and Tiago for all you accomplished. Your the best. -G. Rohr 10.01.2024 -
Review 11 (2022-08-22 - Rating: 5)
We needed a new AC, they offered a simple and transparent payment system. Had the new unit later that week. They been in constant contact to help with the financing and insured we were satisfied. Definitely recommend, Willington was extremely helpful and treated us like family. Thanks Again, coming from a born local. A grade A Company -
Review 12 (2024-06-26 - Rating: 5)
When considering replacing two working 20 yr. old HVAC air conditioners this coming fall, we called several AC companies for quotes. When we contacted the Cooling Company, Ray was very proactive in setting up an appointment to look at our current system and give us some quotes. He explained the Forbes magazine rating of the major AC units and showed us how the Lennox system was the top rated one in efficiency. He was professional, timely, and thorough in explaining the various systems available with the pros and cons of each system for our home. Although we didn’t intend to replace our current air conditioners in the heat of summer, Ray explained that since our 20 yr. old systems were working inefficiently, it would save energy costs by getting the Lennox more efficient systems working sooner, rather than later. He worked to get us any discounts that were available and set up the installation at our earliest available date.The installation team worked quickly and efficiently to get both a 4 ton and a 3 ton air-conditioner and the heat furnaces installed along with the new touch screen smart thermostats. Justin was especially helpful in explaining how to use the touchscreen and all of the information it provides. Everyone on the team worked well together and fixed an issue very promptly. The salesman, the office receptionists, the installation team andtechnicians were all exceptional at their jobs. The 10-year warranty on Labor and Parts was another great selling point. We recommend others to schedule an appointment with The Cooling Company! Ed & Jo -
Review 13 (2024-06-20 - Rating: 5)
Always have great service from the Cooling Company. The technicians are qualified, thorough and explained everything they did. I had new Lennox ac units installed a year ago and love the new units. I have no issues with the installation or continued service. Great product and a well run company in support. -
Review 14 (2024-07-27 - Rating: 5)
The technician,Danny, showed up quickly and was polite, knowledgeable, helpful and kind. He quickly assessed the issue and an easy fix. Unlike some of my experiences with other companies, he did not try to push any goods or services. -
Review 15 (2024-10-23 - Rating: 5)
Service techs arrived during the prescribed time of arrival. They serviced the furnace units first and changed the filters before investigating error code 411. After investigating error code and checking out the A/C unit they determined and found a leak in the system within the newest unit which may have cause the numerous error codes (411 & 433) throughout the summer. Techs connected their supervisor to schedule this warranty repair. -
Review 16 (2024-05-20 - Rating: 5)
The Cooling Company trains their guys right, and Justin is the best!! He was willing to take a late call on a Sunday to help troubleshoot my system just because I have two toddlers at home. Hes such a skilled and incredible tech and I absolutely loved having him out to my home. This guy gets all the stars!! Thank you TCC and Justin!! Youre the best! -
Review 17 (2024-08-02 - Rating: 5)
I called The Cooling Company yesterday for a quote. Ray H. came over to my house last night 8/1. He was very professional, polite, very helpful, quick, and knowledgeable. The next day of 8/2/24, after 4 hours my 5-ton unit was installed and so far its good, and running well. Were truly grateful for their quick respond, and excellent service (after 10 days of having no air with this Vegas heat). Marco & co (forgot his name) installed the AC and really did a good job.They keep things neat and clean, and even sent me a photo of the unit installed.Overall, The Cooling Co exceeded my expectations with their professionalism, and promp service. I could not be happier with my new AC unit and the wonderful experience I had. Thank you very much Ray H.Highly recommended! -
Review 18 (2024-12-10 - Rating: 5)
As always they are through and professional. Jad was great and spent extra time making my puppy comfortable around him. thanks -
Review 19 (2024-04-26 - Rating: 5)
Our Tech Justin did a great job! He spent time looking at everything that could be wrong with they system and talked me through what he thought was wrong as he went. He gave me options as far as what we could try to do to fix it and let me know the risks involved in each option so that I could make a good decision. In the end he managed to do a small fix that got the whole thing up and running again, many other techs would have just told me it was broken and that it needed to be replaced. Highly recommend. -
Review 20 (2024-12-22 - Rating: 5)
The cooling company is the best heating an coolingWe have used them for both and they are professional knowledgeable and timing for appts is awesome. I cannot say enough about the cooling company 5 stars also the packages they have for your yearly maintenance on heating and cooling are the best, they will also call you when you are due for maintenance so you do not have to remember to make an appointment. Their employees are also loyal to their company. If I could rate them 10 I would. Jad came today to check our heating system for the Winter, He was professional, on time and made sure ourheating system was in good shape for the fall and winter season. Had rocks when it comes to customer service!!!! Thank You!!! -
Review 21 (2023-07-31 - Rating: 5)
Very happy with my experience with the cooling company. Justin Chavez arrived right on time and was polite and communicative about fixing my AC. He gave me a detailed explanation of the problem and the solution in writing before he worked quickly but not rushed. I really appreciate that he didnt try to up-sell me on things I didnt need. My AC is working great and Ive already committed to having them check my heating system this fall. Plus I got a fast response on an early Sunday summer morning. Thank you. A+. -
Review 22 (2023-11-23 - Rating: 5)
We had a great experience from our initial phone call to our tech, Justin, arriving promptly. Justin was very professional, friendly, respectful and knowledgeable. He put my husband and I at ease that he would make sure everything was functioning properly again. We are thrilled to have found you, and we will request Justin again for any future maintenance or repairs. Thank you all for being so wonderful to work with and coming so quickly with Thanksgiving being tomorrow. -
Review 23 (2024-07-08 - Rating: 5)
Fantastic job!! If you need courteous fast repair from a well-groomed and educated technician, CALL The Cooling Company . Justin is the technician to ask for. Thank you -
Review 24 (2023-06-06 - Rating: 5)
The Cooling Company recently installed a new unit in my home. They were absolutely fantastic, and I couldnt be happier with their service.First off, let me tell you, these guys are super friendly. From the moment I reached out to them, they treated me like a friend rather than just another customer. They were patient and took the time to understand exactly what I wanted.What impressed me the most was how responsive and on top of things they were. Whenever I had a question or needed an update, they were lightning-fast in their response. I never felt like I was waiting around for answers. Their communication was spot-on, and it made the whole process so much smoother.The Cooling Company really went the extra mile to make sure I got the most bang for my buck. They took the time to analyze my home and recommended the most economical options that suited my needs perfectly. I appreciated their honest advice and expertise. They didnt try to upsell me or push unnecessary extras.When it came to the installation, everything went like clockwork. The technicians arrived on time, ready to get to work. They were professional and efficient, making sure every detail was taken care of. They treated my home with respect, cleaning up after themselves so well that you wouldnt even know they were there. It was hassle-free from start to finish. -
Review 25 (2024-06-17 - Rating: 5)
Even though I didnt agree with the pricing, the representative who was sent was named Justin and he was phenomenal with his customer service. He was warm and thoroughly explained the services needed. -
Review 26 (2023-11-28 - Rating: 5)
Today cooling company did my winter heating maintenance.Justin was terrific. Explained all that he inspected. Said system was in great shape. Educated me on my filters i put in backwards...oops. He cleaned my drain lines. Just a great company that does it right. Kept everything clean and professional. Great job Justin and the cooling company. I highly recommend.Terrific Company. I had been scheduled for regular maintenance on my A/C and low and behold my A/C went out. Outside Temps exceeded 110 and house heating up to 90 last nite. Called Cooling Company and they immediately rescheduled me for this am. Tech Asyd was great. Replaced capacitor and did all the prevention maintenance. Up and running in an hour. Thanks for terrific service and customer support. -
Review 27 (2024-07-08 - Rating: 5)
I had Edgar go to my Aunts and Uncles, this man took great care of them and did a great and professional job. I’ll be requesting him again for any AC needs in the future -
Review 28 (2024-02-05 - Rating: 5)
Ayad is one of the best technicians! His knowledge of systems and how he takes the time to explain each step required and why. He has excellent problem solving skills and a true professional. Thank you, Tim Rogers -
Review 29 (2024-07-05 - Rating: 5)
Ray - superb customer service! He’s always available to assist us even if it’s 10am or 10 in the evening! Thank you so much for your help! -
Review 30 (2023-07-16 - Rating: 5)
Thank you to Justin and The Cooling Company for their responsiveness and professionalism to help with my A/C unit. On what is likely one of the hottest heat waves on record for the year, my A/C unit decided to have an issue. I called several companies and none were able to make it out today (not shocking), but with a little bit of luck I stumbled across The Cooling Company who had an available time slot for today. Whats even more crazy is that they were able to get to me EARLIER which was amazing when your home is sitting at 85 degrees and rising. Within an hour, I was feeling the sweet relief of air conditioning on my skin! Thank you again! -
Review 31 (2024-04-28 - Rating: 4)
I spoke with tech/Ayad, about written estimates. Since replacing ducts and sanitizing vents is ideal to resolve health issues; there is no guarantee that mold wont exist outside the ducts. I need to think of how I can approach the issue. Ayad said he will be available only through end of tomorrow. I dont know if this is enough time for me, but I appreciate his help;) -
Review 32 (2023-05-12 - Rating: 5)
Spring 2023 update: We just had Justin come to perform our spring maintenance to be ready for the Vegas summer heat. He is simply amazing. Im a geek too and he shared all the readings from his equipment and told me the unique qualities we had purchased in our systems from The Cooling Company five years ago now. Super friendly customer service and thorough job cleaning the coil fins on the units! Happy again.We purchased our energy efficient units from the Cooling Company and have used them for our twice yearly tune ups ever since. Frost, this years tech was very thorough and informed us the best way to care for our HVAC heating units and filter systems for the upcoming winter months. His inspection and data showed everything is well within specs and the units are running like a charm. Ready for the holiday winter time. -
Review 33 (2024-07-13 - Rating: 5)
Edgar was extremely professional and helpful. We even signed up for the maintenance program. Great job. -
Review 34 (2022-07-17 - Rating: 5)
These guys are extremely responsive and came out to my home over an hour before their scheduled time (with plenty of advanced notice). It was 90 degrees in my house and the technician was quick to get to work and figure out that our downstairs HVAC was wired differently than normal. He reinstalled my new thermostat and advised me on the installation of the upstairs one as well.All around wonderful experience. -
Review 35 (2023-01-04 - Rating: 5)
I had a new A/C system installed by the Cooling Company about ten years ago and I have used them for service ever since. They have been very good about standing behind the equipment, always responded quickly when I needed help. Techs are professional and have consistently solved whatever problems I was having. The best A/C company I have found in Vegas. -
Review 36 (2023-05-15 - Rating: 5)
Justin was very informative and helpful. He did a thorough job completing maintenance. He also was very respectful of our home and wore shoe covers. I really appreciated that as many others are not so considerate. He did a great job! -
Review 37 (2023-06-01 - Rating: 5)
Justin came to do a smart thermostat installation. I tried doing it myself, but some additional wiring was required that I didnt want to deal with, so I called The Cooling Company and Justin did a great job. Hes very professional and knows his trade. -
Review 38 (2023-11-08 - Rating: 5)
I am very happy that I called the Cooling Company to take care the issues at job. They came out super fast and very quickly discovered what the issue was. Justin Chavez was extremely helpful and friendly. -
Review 39 (2023-07-28 - Rating: 5)
The Cooling Company takes good care of its customers from the call to set up the appointment through billing and follow up. Each person listens responds clearly to make every conversation pleasant and productive. The techs do a great job and explain what they did in simple terms. I am given enough information to make my own decision. I do not feel pressured or up-saled. We just signed up for another year of their maintenance program. We look forward to having them back out in the summer and before if the need arises. Thanks Cooling Company and Mr Chavez.Updated: after 15 and 17 years our two units finally died. The Cooling Company replaced them within the week. It was not cheap, but with Inflation, part shortages, labor shortages, high demand season, and a terrible heat wave they were able to get the units, have them installed and saved us from the heat. We now have bigger, more efficient equipment, and a cool house. Thank you. -
Review 40 (2024-07-05 - Rating: 5)
I cant believe I was able to get service the same day and on 4th of July. The technician was amazing. Thorough, efficient and pleasant. -
Review 41 (2023-11-30 - Rating: 5)
The Cooling Company was very responsive to our needs. They worked with us to help us get the new air conditioner that we wanted. The technicians that did the installation were excellent.Wellington Santana, the owner of the company, followed up and made sure the installation was done correctly. He demands quality work from his employees. -
Review 42 (2022-05-22 - Rating: 5)
Mario & his apprentice did a fantastic job getting our A/C unit up & running. The A/C unit went out on a Saturday & the part we needed was out of stock, so we were going to have to wait until Monday for the repair. Even though it was only mid May, the outside temperature was still hot & we like to keep the A/C units at 70°.As Mario was leaving, he let us know he would make sure he was able to be the technician to repair our unit ASAP on Monday & we said goodbye & see you Monday.Less than an hour after they left we got a phone call from the office saying they had found the item that was needed to repair our unit & that Mario & his apprentice would be happy to come fix it now, & it was already almost 5:00pm. I said yes please & by 6:50pm these awesome guys had everything up & running!My husband & I are so appreciative to them for going above & beyond & getting the repair done the same day! Im pretty sure most techs would not have come back on a Saturday at almost 5pm to do the repair.The Cooling Company is very lucky to have two knowledgeable & terrific technicians as employees!Thank you so much Mario & your fantastic apprentice, (Im so sorry I accidentally forgot your name, please forgive me).Brandon & Christi Foote -
Review 43 (2024-08-22 - Rating: 5)
Edgar was a great technician - thorough and knowledgable. Great communication. Thank you! -
Review 44 (2022-03-19 - Rating: 5)
Great company! We were impressed with their knowledge and their ability to troubleshoot the various issues as they came to light. We originally contacted them to help with a tricky wiring problem created with the change from NV Energys thermostats to Ecobee thermostats. We also knew we would need a complete overview of our cooling systems but just wanted to get the thermostats working properly. In the process, wiring problems revealed other problems in our 18 year old system and we decided to get the double AC/furnace all replaced. One day later and well before the AC is needed, we have it completed. Many thanks to Frost and his team for providing the initial service and options (fix or buy) and a great shout-out to Marcos and his team for getting the job done efficiently and completely, which included protective cloths, attention to carefully removing the old and installing the new, and making sure everything was left in perfect condition (vacuum and clean-up). Good job to The Cooling Company! -
Review 45 (2024-01-13 - Rating: 5)
I have had The Cooling Company provide HVAC service for me in the past, and their recent visit was top-notch service! Ayad was very professional and completed a comprehensive HVAC inspection, focusing on the Heating components. Great work!! -
Review 46 (2023-11-22 - Rating: 5)
Justin Chavez (technician) was excellent. He explained everything he was checking and was very professional. He did a excellent job on our AC unit this summer with a Freon leak when he was our technician. The best technician we have ever had on any type of service call. Thanks, Justin -
Review 47 (2022-04-09 - Rating: 5)
I had the best experience with this company. I called to have my ac looked at on Friday. They came out first thing Saturday morning. My technician was Mario who was very professional and had explained everything to me. I really respect an honest person coming to my home and Mario was just that. I will definitely use them again. My AC and airflow in my house has never felt better and can’t thank them enough. Thanks Mario! -
Review 48 (2021-04-02 - Rating: 5)
Ive been with the cooling company for 5 years, and have never had a bad experience. This company is very trustworthy, honest and will treat you right. The technician Carlos who came to my house today is one of the best. Not only did he do a wonderful job at tuning up my A/C, he cleaned my vents and also took my Christmas lights down. Yes, I still had lights up because I could not reach some areas to take them down. He offered to take them down for me !! That was a true blessing. Thank you again Carlos, for all of your help. -
Review 49 (2024-05-24 - Rating: 5)
Excellent service! Ethan was friendly, efficient and thorough. He answered all of our questions and provided us information about the entire process. -
Review 50 (2019-11-27 - Rating: 5)
Excellent service on 11/22/19 Wellington came out to give me an estimate to replace all the duct work in the attic. The estimate he gave me was $1600.00 below what other estimates were. On 11/26/19 at 8.15 Marco showed up with his assistant, and started work right away. They completed the job around 4 pm. The work they did was excellent and they cleaned up and vacuumed the area after the work was completed. Marco and his assistant were very pleasant, and courteous. If you need any work done I highly recommend The Cooling Company, and ask to speak with Wellington.Ray: -
Review 51 (2021-06-16 - Rating: 4)
Ray and his team were very professional and did a great job installing my new HVAC system. Mine went out as temps were rising and The Cooling Company was quick to respond and luckily they had a new Lennox AC on hand and it was installed promptly the next day. The guys cleaned up everything and were respectful of my home. I’m not sure if I got a decent price but I feel confident that the team at The Cooling Company will maintain my unit to keep it in tip top shape. I definitely recommend the pros at “The cooling company’. -
Review 52 (2024-09-13 - Rating: 5)
Excellent, expert, and expedient service! I called for a quote and they answered promptly, even after hours. They offered to come out that evening, but I was fine waiting until next day. The next day, the plumber, David, was right on time and did a great job and was able to fix in minutes an issue we had been working on for days. Super friendly and knowledgeable as well. Thanks! -
Review 53 (2021-06-27 - Rating: 5)
Our rooftop A/C unit died, and we had 2 companies come out to diagnose the problem and give us quotes for replacing the unit. The Cooling Company (Nelo and George) impressed us the most. They were honest and professional, explained all of our options, and worked with us to save money when possible. They seemed to want to get us the right system, working properly--not just trying to sell us the most expensive option.Our new A/C and thermostat are installed and working perfectly. We were very happy with the friendly and honest service we received from The Cooling Company. -
Review 54 (2024-05-28 - Rating: 5)
We have been using The Cooling Company in both our locations for 3 years and are pleased. They are responsive, courteous and arrive on time! Paula is professional and courteous! Frost did a full evaluation of a commercial property for me today, he was thorough, courteous, worked well with other contractors on property and provided a detailed proposal that was easy to understand! -
Review 55 (2021-03-27 - Rating: 5)
I have to say my experience with the cooling company was awesome. The customer service people were great, very friendly, scheduled me right away, made sure I got a call the day before to remind me of my visit and even sent me an ETA with the techs picture. Carlos was great. Very informative. Answered all my questions. Couldnt ask for a better tech to come out. I will definitely use them again. -
Review 56 (2018-01-16 - Rating: 5)
The Cooling Company is extremely efficient and timely. They have state of the art, energy efficient units and smart systems. Wellington is a very knowledgeable, super clean, and professional person. He is very honest and his company has a wide variety of equipments to fit every budget. Most important, he is very precise and understand that when it comes to AC, time is of the essence and he works super fast. I am very thankful and I absolutely recommend their services. By far the best AC company I ever hired in Las Vegas. -
Review 57 (2021-07-05 - Rating: 5)
Tech arrived within 30 minutes of my call on a weekend of record-breaking temperatures! That was the 1st thing that impressed me. (I had used The Cooling Company before but couldnt remember their name, so I made the mistake of calling a competitor & being told they were too busy to help me, before I remembered.) After the tech arrived so quickly, he had my AC unit back up and running quickly, and it didnt cost me an arm and a leg! This is the 2nd time Ive used this company and theyve been great both times. I highly recommend The Cooling Company! -
Review 58 (2020-01-16 - Rating: 5)
I always had a great experience with The Cooling Company, they are professional and affordable. They have done maintenance for my home and office for years, this year I also changed my entire home unit with them and I am very pleased with their service one more time. I would recommend to anyone, Wellington is very professional on explaining the process, and Marco, the installer and technician was great as well. -
Review 59 (2024-07-13 - Rating: 5)
The cooling company is the best company Ive had the pleasure dealing with. Danny is the man!!!! Thank you cooling company!!! -
Review 60 (2023-10-30 - Rating: 5)
Had aging (over 30 years old) ductwork replaced by the Cooling Company. Also use them for maintenance. The installation was professional and efficient. Highly recommend this family-owned company. -
Review 61 (2022-11-24 - Rating: 5)
We have been using The Cooling Company since we moved here about 4 years ago. We have been very happy. This most recent visit, we had Justin come out. He was very thorough and professional and so patient with my 3 and 5 year old kiddos who just wanted to follow him around and watch him. They asked him about a million questions and he answered every one! -
Review 62 (2018-10-03 - Rating: 5)
This company was amazing, from the vivacious person personality of the lady who gave me an appointment the same day. The technician did a great job on the tune up. He gave me multiple options to consider for the best A/C performance, based on the age of the unit. These are the go to for A/C and furnace and Im certain whatever you need! Thank you so much for the great price and highest level in customer service! -
Review 63 (2022-06-22 - Rating: 5)
I called the office at 8pm on Friday night and someone (not automated machine) answered the phone after a few ring!! She took some info and another lady called me back ASAP to schedule an appointment for next morning! The technician was someone I was referred by many of my neighbors - Mr. Frost. He showed up on time, very friendly and personable man listened carefully about our AC issues and went right to check on the system outside. He came back with our old capacitor to show me and taught me how he test it, went right back to replace it and my AC was back working like a magic! After getting a $5k quote to replace the condenser by another company, I was hesitant to pay another service fee to have this company for 2nd opinion. But oh man I am so grateful that I did!Look no further and call this company! I will be signing up for the annual plan to get all my HBAC tune ups by them.I am beyond pleased with everyone’s service from this company and so grateful that I found them! -
Review 64 (2023-07-24 - Rating: 5)
Ayad Hussein came to our house, diagnosed and fixed the problem in less than two hours from when I placed the call. We needed freon and our AC started cooling immediately. Great service! -
Review 65 (2021-06-05 - Rating: 5)
Ive used The Cooling Co for 6 or 7 years. Good maintenance contract! I had a call back today and they were here within 30 minutes of my call. Ryan was here for 2 hours and I wasnt charged a penny. Ryan is very pleasant and helpful. Answers all questions. -
Review 66 (2022-02-15 - Rating: 5)
The service tech (Frost) was superb. He was patient and informative in how he approached a consultation for new service contract. I was very impressed and while I didnt buy anything from them today as I was just pricing out parts and labor, Frosts customer service efforts are a big reason why I would highly recommend this company. -
Review 67 (2020-01-06 - Rating: 5)
Great service. Made an appointment for a biannual service. Five minutes earlier than promised. Very polite and considerate. Always wear booties when coming in to my home, so diligent even when they have to take off many times to go in and out! Thorough in their review and saved me a lot of money by identifying an issue that left unchecked would require a new blower motor. Jeremy was quick, thorough and helpful. Definitely recommend this company. -
Review 68 (2020-05-07 - Rating: 5)
I NEVER write a review or rate any company unless Ive had an extra ordinary experience. Well I had one this past 2 weeks which was resolved by The Cooling Company. 2 AC companies which included 4 service techs could not figure out why our AC unit was freezing up. Finally Wellington, the owner of The Cooling Company himself came out at 8:00pm after 3 hours of attempting to detect the problem and resolved our issue. With the temperatures reaching 102 degrees that day, his willingness to come to our rescue and his display of compassion for our predicament was remarkable. He was relentless in solving the problem and I would hope that his work ethic was a great lesson for the young man who was working along side of him. They both worked tirelessly and late into the night to help us. Oh yeah, and then threw in 2 new filters to help the system work efficiently. We finally got a good night sleep after 2 weeks of hot air and a lot of headaches (literally and figuratively. I would recommend you call this company before dialing any other number in the Las Vegas valley!!!! -
Review 69 (2020-05-25 - Rating: 5)
The Cooling Company installed a brand new Lennox unit at my residence 3 years ago, in addition to removing the inefficient water cooled system installed by the builder. They let me borrow a portable AC system to keep cool while I was waiting for the service to be complete which was unexpected and super nice. They were very clear with pricing and expectations, everything always felt fair with no pressure. Recently, Ken came by to do a scheduled tune up and everything is still functioning great. Ken was awesome and super friendly. Definitely take them up on their maintenance packages because it will keep you comfortable and save you money and prevent aggravation down the road. Their office staff, Ashley and Wendy are wonderful too. I suggest this company to anyone in need of HVAC expertise. Keep up the great work! -
Review 70 (2018-06-27 - Rating: 5)
Called this morning and had a technician in my home within 2 hours. Kellen was knowledgeable, polite and extremely helpful. This was without a doubt the easiest experience I have ever had with a service tech. Strongly recommend the cooling company and Kellen should be commenced for his work.Excellent through and through. -
Review 71 (2023-05-12 - Rating: 5)
The technician found and promptly fixed a problem in my A/C unit, thus saving me from what wouldve been a major repair. He was very knowledgeable and professional and it reminded me of why I chose this company in the first place when I bought the A/C system. -
Review 72 (2020-01-14 - Rating: 5)
My furnace wasn’t kicking on and after troubleshooting with NV Energy, they suggested that I call a company to come check out my furnace. Even though it was 6:30PM on a Monday, I called up The Cooling Company and Joann (the scheduling coordinated/dispatcher) was SO SWEET. She was incredibly understanding and managed to reach a technician to come out that night.Jay showed up within an hour and then half an hour after that he got my unit back up and running. The diagnosis was cheap and I felt informed through the whole process.10/10 would use this company again. Way better and more honest and transparent than major corporations. -
Review 73 (2022-10-25 - Rating: 5)
The Cooling Company experience was awesome. I interviewed five companies to install a commercial HVAC system and The Cooling Company was an excellent choice. They took a common sense approach to my requirement and actually listened as I detailed what I needed done. I was given frequent updates on all aspects of the work. Whether it was Wellington Santana the CEO, Marlene in Customer Service or Marko the installation technician, they provided professionalism and prompt service. I would recommend The Cooling Company in a heartbeat. -
Review 74 (2020-11-24 - Rating: 5)
We got a new unit from The Cooling Company, later in the year we got a duct cleaning. Ryan and Aurelio helped us and they were both very kind and professional. As soon as we completed the final signature and sent Ryan on his way, my 4 year old daughter said, Hes a nice man. Awesome service and a great family business you can trust. -
Review 75 (2020-05-01 - Rating: 4)
I recently had Carlos the Technician come to my home and service my coolers. His was very knowledgeable and patient. He explained clearly and concisely what the problem was, and how he can fix it.Customer service from the time I made the appt to the follow up was awesome. I will be using them in October for my winterizing. -
Review 76 (2021-04-14 - Rating: 5)
Ryan, service tech, was great! He was punctual and professional, He explained our choices regarding our air conditioner in easy to understand terms. We would definitely ask to have him be our service tech the next time we are due for maintenance. -
Review 77 (2018-08-10 - Rating: 5)
Wow! Excellent experience with The Cooling Company!Our upstairs AC unit was not blowing cool air which caused the temperature of the whole house to rise. We called TCC and they were able to get someone over to diagnose the problem early the next morning. They called when the technician was on the way. Technician showed up on time and was able to diagnose the problem in five minutes! He called the office to get the price, made sure it was good with me, and had the unit fixed in under an hour. Great customer service and execution! We will definitely be calling The Cooling Company for all of our future AC needs! -
Review 78 (2022-07-15 - Rating: 5)
The tech. Joe Anthony was great. He was friendly, professional, and knowledgeable. He got v the repair done in a timely fashion and got our a.c. back to work. I would definitely recommend the cooling company and Joe. -
Review 79 (2021-04-10 - Rating: 5)
The Cooling Company sent Lucas to my home to check my AC units prior to the summer heat and he was great. He did a thorough check and cleaning of each unit, and then did some work on the older unit. The tech was on time and very polite and really seemed to care about doing a good job! -
Review 80 (2021-09-09 - Rating: 5)
Frost is amazing! My air went out during the hottest days in Las Vegas, not to include a heat advisory. I was stressed and since this was my first time dealing with HVAC, I was a little nervous. Frost came immediately to the rescue. Although it wasn’t fixed the same evening, we were able to get it fixed the next day and I was back at ease. Frost is professional, reliable and hard working. The Cooling Company is lucky to have him! -
Review 81 (2020-10-14 - Rating: 5)
Cox had come into our house and had no business Being in the attic and turned some switches off to the AC. I was worried because I thought our unit went out. I had called about 5 companies and finally the cooling company. They were able to send someone down within a couple hours. Jr went in the attic right away and knew what the problem was. Problem fixed in a few minutes. He also gave me helpful information for the future.Thank you for your help! I recommend this company. -
Review 82 (2023-10-31 - Rating: 5)
Justin is the BEST! He did a great job of informing us along every step of the way. He is a great asset for the Cooling Company! -
Review 83 (2016-05-26 - Rating: 5)
Came home the other day to find my A/C not working. Put in a claim with my home warranty to find that the contractor they use has very very poor reviews so I looked for a different contractor with better reviews. The Cooling Company was able to come out that same day to figure it out. Luis came out and was very friendly and knowledgable. I was on my lunch break from work and he had it diagnosed in about 10-15 minutes. Luis showed me exactly what was wrong and the diagnostic steps he took to come to the conclusion of the failed control board. This really stood out to me as a sign of an honest contractor. I went ahead and authorized them to order the part and complete the repair. Luis came back the following day at a very convenient time and completed the repair. It turns out my home warranty wouldnt have even covered the repair in the first place so I am grateful for the reviews I found on The Cooling Company, their fast service, honest technicians and overall great experience I had when it can be stressful to find good contractors these days. I will definitely contact them with all my future business and request Luis. A+++ -
Review 84 (2021-04-14 - Rating: 5)
Our company needed the mobile office unit inspection for functionality. The technicians Jhonnatan and Carlos arrived on time and explained what they would do. After their inspection they went through the items that would need addressing and provided pictures for explanation. They drew up a maintenance plan for review. Upon leaving we had a little hiccup but they happily returned later in the day and reattached a wire that had come loose during inspection so that the cold air would flow again. We appreciated the professionalism The Cooling Company showed. -
Review 85 (2021-06-19 - Rating: 5)
My AC went down last night. All these 24/7 AC repairs are fake. Called like 10 companies only 2 answered, and one called back the next day. The cooling company answered when I called and she was honest, told me her techs were done for the night but would be contacting me 8am when they start. They called me around 7:20 am and would have a tech available between 9 and 10 am. Jorge showed up 10 on the dot. That man worked so hard to get my old unit running. Went back up on my roof 3 times to do what it takes to get it running. God bless him and this company. Highly recommend -
Review 86 (2019-06-21 - Rating: 5)
Wellington is a great guy all the girls and guys in the office are great all the techs are great. Jorge and Carlos are our main guys and never let us down and the installers are professional. Normally you get a company that will come and do an install and leave a mess or scratches on the wall or some sort of dust or debris but this company is on top of things. We use them for all of our ac problems so far we’ve had 38 units repaired or replaced and I’ve never had to hound them or ask for anything. Really worth it to use these guys. -
Review 87 (2023-11-05 - Rating: 5)
Justin Chavez was here to check on why we were not getting enough cooling in our 2nd floor bedrooms. Our system is working well after he inspected it, and found that several vents were closed downstairs. He opened them and advised us how important scheduled maintenance is for our warrantyto be effective. Also suggested sun protection material for windows...Justin was professional and patient with all our questions. Somewhat cooler upstairs, but we haven’t seen 100 plus days yet! -
Review 88 (2014-04-28 - Rating: 5)
-- Fast, Good Equipment, Premium Quality Service --I called The Cooling Company on a Tuesday after my A/C went out. Wellington came and did a first look on Wednesday, by Thursday they had my new unit installed. There were no two hour waiting gaps - they say they will be there at a time, and they are there exactly on time. I have an older home and asked them to replace two electric furnaces with gas furnaces at the same time. The quote was the exact same price as the final charge.Having an older home, they had to do substantially more work than would have been necessary in a modern home. They installed two drain water pumps at the inside units and ran the drain pipe through my roof to the outside. My system should have had drains all along, yet never did. They remedied the situation and did not charge extra. (Even though I was almost certain that he was going to come to me with bad news and say that the charge was higher than the quote, that never happened). They didnt leave any messes at all, and went ahead and installed a new thermostat.Wellington both ran the initial quote, and managed the 5 person crew that they sent to my house. He ensured that all work was done properly (Im in construction myself, and would have noticed any problems there). He checked on the crew frequently, who were working hard the whole time. He, his crew, and his office were more than polite, reasonable, and courteous throughout the process.In summary, everything was perfect and I will always use this company for any and all of my AC needs. -
Review 89 (2013-09-08 - Rating: 5)
We called on 8:30AM 9/8/2013 (Sunday morning) Our service technician Ray was at the door in less than 2 hours. Ray quickly diagnosed the problem and explained exactly what is was and how he intended to fix it. He was done with the repair before I was even done with breakfast. He was professional, quick, clean and knowledgeable. I would definitely recommend The Cooling Company to anyone! -
Review 90 (2013-09-17 - Rating: 5)
WowNot sure what to say, I always tried to stay away from branded A/C companies because in the passed the few I called all would tell you how bad you system is.Now I am not talking having old beat up systems but new or a year or so old. Each company I called came in and cut my units up and begin to tell me all the work I would need to get my units working to the specs they say I needed to get them to.So now a bought a new home all new A/C units and wanted to see what a local company would say about a few things I wanted to do.I called The cooling company, they came out looked over my system and adjusted a few things I needed and I sighed up for a yearly maintenance so they come change all my filters and check out the system to make sure nothing is having a problem. What a deal when you factor in my time, going to the store, buying filters, and getting ladder and installing 10 filters its a break even and I do not have to tie up my weekend 4 times a year.Then I asked them to check one rooms cooling they came out adjusted a vent and never saw a bill.I then had them install a garage A/C and that works great too.Next I asked them to look into my office getting warmer then my other rooms, they came out and fixed that too.All these time Wellington the owner comes by checks out the system and what to do then his man take over and get then job done and its always right.Wellington the owner doesnt seem to run his company driven by profit but by have happy customers. And his employees seems to take the time to inform you about your system and to make sure you understand how to best use your system.I will be using this company as long as I live in Vegas. -
Review 91 (2018-04-26 - Rating: 5)
It is hard to know which company to choose off of google, but I am glad I choose The Cooling Company. The receptionist Kim made a great first impression and the service tech Joe was friendly as well as efficient. He was even nice to my annoying dog. I could not recommend this company more and will definitely be using their services again! Fast service & great prices! Thank you -
Review 92 (2019-07-10 - Rating: 5)
Great Service, we were told the time of arrival and it was actually accurate.We also got the new Ecobee thermostat installed and Mike did so good, and he installed it pretty fast. He was also very polite and very kind. I do have a guard dog and not once did he complain about her barking lol.Thanks for the great work!! -
Review 93 (2022-09-06 - Rating: 4)
I will give The Cooling Company excellent marks for this particular service call. It was 107 degrees when our AC unit failed on Labor Day. I called and the tech arrived in about one hour and had the system running in less than an hour. My problem is with the Lennox units we purchased from The Cooling Company. They have been very unreliable since installation about 7 years ago. What we gained by going from SEER13 units to SEER 17 units has been lost on service calls. Our old York units ran for almost 13 years with only one minor problem. Also, the Lennox units are quite loud compared to the York units. -
Review 94 (2014-04-17 - Rating: 5)
After 3 years of only having an On/Off switch for our air conditioning system at our office, we finally broke down and called The Cooling Company to replace our thermostat.They were here at the office within a few hours, tested everything and provided us a few options for our ac repair. Now the office is nice and comfortable and we dont have to get up every 15 minutes to turn our hvac system on or off again and again.A big shout out to The Cooling Company for a job well done! -
Review 95 (2021-11-20 - Rating: 5)
Call them and request Joe! Our AC went out a few nights ago, I started calling companies to come out ASAP since our house was 95+ degrees in a matter of hours. They sent Joe out in an hour and he did everything he could to repair the ac unit we had. Unfortunately we had to replace it, but Joe was very helpful and informative about our options and I was confident in using their services. He had the best installers come out the very next day and we are finally enjoying a great new and very quiet unit, at a very fair price.*Not to mention, joe didn’t want us to have to spend a night without air and came by at the end of the day with a portable unit which worked wonders! We have a new puppy and it would have been costly to get a hotel or very uncomfortable to spend the night in our home without it. He didn’t have to do that but he went out of his way to help us.I ended up purchasing a maintenance plan for $159 a year (includes 2 filter changes) and priority service. This is a necessary service to have while living in the desert!Thank you Joe!! -
Review 96 (2021-04-02 - Rating: 5)
I was advised there was a problem with the ductwork by another company. I called and they came out a day or so later. They showed me a picture of what had developed, fixed it, and checked every other connection and basically went above and beyond. Since it was 5 days over the 1 year warranty, I wasn’t sure if they would even take care of the matter. They absolutely did. Once again I’m very happy with their timeliness, professionalism, and cleanliness in doing a messy job. This company absolutely stands behind its work. -
Review 97 (2019-05-24 - Rating: 5)
On 5/23/19 Jeremy was next door installing a new HVAC system for my neighbor. I asked him if he could check out my A/C when he was done. After he finished the installation he came over and had me call the office with my information. The office immediately notified him that he was approved to do the check. Fortunately for me the system checked out good. Jeremy was very conscientious. He checked all the appropriate voltages and pressures. He then spent time telling me which parts had already been replaced and discussed how to best care for the system. My system is 16 years old. With no pressure, he gave me a bid to replace the system. The price to check the system was lower then some specials I had seen advertised. I would highly recommend The Cooing Company and Jeremy. -
Review 98 (2021-04-17 - Rating: 5)
Tech was Very knowledgeable in his trade. His thoroughness was impressive. No high pressure sales. Inspected entire system for any additional issues that may have caused my problem. Over the years in dealing with A/C companies Id say that they will be my first call again. Well done Luke..... -
Review 99 (2020-02-13 - Rating: 5)
BEST.SERVICE.EVER!! I called Jay Monday because a friend recommended him to me. His service is second to none!!! He is honest, dependable, and affordable! I wanted to run natural gas off my house and to two fire pits. He made my life so simple and hassle free. He summited all the paper work to the city to pull the permit and do it correctly. His crew showed and installed the job immediately. I will be using Jay Monday for all my heating and cooling needs, he is exceptional! Thanks Jay for everything! -
Review 100 (2014-07-22 - Rating: 5)
I needed to replace 4 air conditioners in my home. I made several phone calls to Air Conditioning Companies in the Las Vegas area and The Cooling Company was one of the only companies that actually took the time to come out and explain air conditioning and efficiency factors to me. As a matter of fact, the owner, Wellington, came out to my home and spent over 2 hours with me. He went over every option and provided the pros and cons of each.I decided to go with the new Lennox 25 seer units and the main reason was because of the payback calculations that the team at The Cooling Company put together and presented to me. As a part of the package, there was a great pay back, rebates, and a extended warranty. What more could I ask for?The installation was quick and everything was spotless when the installation team left my home. When I got home at night, I couldnt even tell that anyone had been in my home.How often is it that the owner of a company actually comes over and sits down with you to go over what was done and help complete the warranty forms and get them submitted after the job was completed?The new thermostats are AMAZING and I can program and control them from anywhere that I have cell service. They even have the ability to display pictures that I can upload into them making them look like a photo frame on the wall.Alexia in their office is also top notch. She was on the phone with me everyday letting me know when the crew was going to arrive, and kept me informed of everything that was going to take place. Great communication is key to the success of any job and The Cooling Company has it down to a science.I would HIGHLY recommend The Cooling Company.Thank you to Wellington and his amazing team at the The Cooling Company. I really appreciate the great service and communication that you provided.Tom -
Review 101 (2014-07-24 - Rating: 5)
The Cooling Company did maintenance on our AC units prior to the summer heat. They arrived when they said they would, they charged what they quoted, and they followed up the next day by phone call. Image my surprise to receive a call asking if I was pleased with their work! Any company who has a business model like that is absolutely 100% customer satisfaction driven. If youre looking for an honest, professional, and ethical AC company, look no further! -
Review 102 (2021-03-12 - Rating: 5)
Talk about an HONEST company. The Cooling Company is at the very top of my trusted providers-they have always been super transparent with pricing, availability and amazing at follow up. Nothing goes unchecked. If I’m confused with what’s happening with my system their techs are happy to explain in detail. I’m never leaving!! -
Review 103 (2024-06-08 - Rating: 5)
Justin was polite, knowledgeable, and efficient.I am very pleased with his service. TY Cooling Company! -
Review 104 (2016-07-11 - Rating: 5)
I recently had Ray from The Cooling Company come out and he was great! He was on time, friendly, and he took care of the issues I was having with my AC unit. He took the time to answer all of my questions and charged me exactly what was qouted without trying to add on any charges. I will definitely use this company again for my future AC needs. -
Review 105 (2020-01-03 - Rating: 5)
I call the Cooling company to get a second opinion and 3rd price quote. Everyone I spoke to or worked with was very professional, knowledgeable, honest. They did not try to trick me into buying more or spending more than I needThey also have a yearly maintenance thing where they come out and check you equipment and change the filters quarterly. -
Review 106 (2021-05-01 - Rating: 5)
This morning I had issues with my AC last night it was extremely hot in my house so there was three different companies that came out to my house in the morning and the cooling company was one of them ...So the other companies left and Ryan from the cooling company stood and he fixed my AC for me and my family just a very nice person even when I called the front office and they called me back to let me know he was on the way to my house very nice the receptionist was extremely nice Ryan was really a nice amazing guy helpful friendly knowledgeable he made sure he got everything done correctly he even walked me through the process of what he was doing he didn’t even have to but he let me know every step he was going to do he was very respectful of my home I would recommend them to anyone and Ryan is a must I would tell anyone I know ask for him he goes way above and beyond for his customer and that makes you feel good especially with everything going on right now. Thanks Ryan for fixing are issues at are home you were even nice to my little dog daisy 😁 -
Review 107 (2014-04-22 - Rating: 5)
I would like to say without a doubt that this is the best A/C company out there, from the first call, to getting the service done I was completely satisfied. They are extremely professionals, estimates are done at the job site, no waiting, and the prices are completely fair and affordable. I am very glad that I found this company and I would recommend to everyone that needs and A/C and Heating job done. There is also a follow up call on the next day to make sure there is no questions. Way different than deal with the big franchising companies that only want your money, not caring about customer service, as far as I know this company is family owned and they sure know how to take care of their customers.Thank you -
Review 108 (2021-04-27 - Rating: 5)
Nelo came to maintain our A/C unit. He was on-time, professional, and used covid safety protocol. He did a thorough job of cleaning unit, and was friendly. I have no complaints about his service. The Cooling Company has always done a great job for my family. -
Review 109 (2019-05-22 - Rating: 5)
Carlos was amazing! Very professional and helpful. When he noticed they didnt include all the parts needed, he spoke to the solar technician, arranged for them to deliver the missing part and then rescheduled my appointment for the next day. He called the next day to ensure the part came, and then he came back as scheduled. He Assisted me in adding application to my cellphone and reviewed with me how it works and how to use it remotely. Carlos also informed me I needed to change my filter and then assisted with actually changing the filter since I happened to have new ones available. Thanks for having a professional like Carlos! Donna Jordan -
Review 110 (2021-06-04 - Rating: 5)
Solid company. They always come on time and are very professional. Their maintenance package is a pretty good deal I think, and it helps having someone remind you to get your AC checked before summer. Highly recommend, theyve been honest and professional in all their visits. -
Review 111 (2024-09-10 - Rating: 5)
Had no run issue at 6:30 pm. Called and they were able to send a tech who arrived in less than an hour. The tech was early and very good. Had the fused disconnect on the truck had the unit running quickly. Woke up feeling cold this morning. My thanks to Edgar and The Cooling Company. -
Review 112 (2021-09-22 - Rating: 5)
Frost checked our AC and was extremely helpful and knowledgeable. It was truly an amazingly helpful and informative check. He not only diagnosed the problem quickly, but also had many potential solutions that we could follow up on. We were extremely impressed and grateful. Thank you, Frost! -
Review 113 (2018-05-30 - Rating: 5)
Our downstairs air conditioning thermostat was no longer working. We called The Cooling Co and they came out only hours later on the same day. Kim was super helpful in scheduling the appointment.Kellen went above and beyond to locate the problem in the attic of the house and worked diligently to solve the problem. You can tell that the company takes pride in their service and their people, which translates over to customers.Thanks Kim, Kellen, and the Cooling Co for this great experience. -
Review 114 (2021-04-12 - Rating: 5)
I cant say enough about this company. I needed a split system and I contacted The Cooling Company and two others I wont name. I shared The Cooling Company estimate with the other two and they could not believe the price I got for two systems and told me they cannot beat or match the estimate. This company is the real deal and they treat you like you are their only best customer. -
Review 115 (2022-02-07 - Rating: 5)
Frost came out to check on our Furnace as it was putting out cool air for awhile before getting heat. He took video and pictures and reviewed with us what was going on and why it was doing what it was doing, as well as offered good solutions. We were impressed that he took the time to answer all of our questions fully, and explained things in a simplified manner. -
Review 116 (2021-05-03 - Rating: 5)
Very happy with their service since installation 2 years ago. Always a friendly face to service you. This time we had, Nelo as our technician. Highly recommend him and their company for allyour HVAC needs. -
Review 117 (2018-01-09 - Rating: 5)
Working at a school and having some air conditioner or heating issues is never a good thing! Your concern is not the adults but the children. We had called around to a few places and they couldnt get to us until the following day, then we called the Cooling Company and they were able to come out the same day! That was a huge relief! The service guy that came out was very professional and friendly and even smelled clean!!! Lets be honest you never know what kind of service guy youll get! He not only got us up and running but then explained the problem in laymens terms for us ladies in the office to understand. We will have the Cooling Company on speed dial for all of our heating and cooling needs!Thanks again! -
Review 118 (2018-09-05 - Rating: 5)
My experience from the phone the representative Kim to the technician Jay was outstanding with both of these individuals especially, in while repairing my a/c unit, they create a cheerful and uplifting feeling for a customer. They deserve very high marks with integrity and pricing also! -
Review 119 (2020-01-27 - Rating: 5)
My mom lives in Vegas and this am I called to check up on her. Her heat in the house was not working and I was very concerned as she is elderly and on her own.I live in Fl. so I went on the web and looked up good quality AC firms that do 24/7 service calls and came across The Cooling Company.Called and spoke w JoAnna who was so nice, professional and was able to get a tech to home w/in an hour of my call. JoAnna was 1st class handling this for me and my mom.The tech was Tyler and while I couldn’t meet him; he took care of the problem, got the heat working for mom and gave me a call w full details. Tyler was a true professional and my mom said he was such a “great guy”. Their rate and service was very reasonable and discussed it w me prior to work.I want to conclude and say “many thanks to JoAnna, Tyler and the Cooling Company. They were on their game and provided me comfort and peace in getting my moms AC system up and running.Would I use them again and recommend them; “Absolutely Without a Doubt. A customer for life !!Thanks again.Mark F -
Review 120 (2018-02-03 - Rating: 5)
The Cooling Company has qualified techs, who keep up with the latest in the industry. For example, they told us about a new type of air filter which includes an UV light as well. We tried it and it does make a difference. Also, the staff gives narrower appointment windows (as opposed to other contractors who tell us we will be there between 8 am and 4 PM). Also, they are curteous and they call if they will be delayed. Pricing is reasonable. To sum up: quality work, respect for customers time, excellent customer service and reasonable pricing. -
Review 121 (2014-12-31 - Rating: 5)
We just had a great experience with The Cooling Company. We are in the process of renovating our house and called them to see if our changes impacted the way the HVAC system was working and whether the thermostats needed to be moved. A very knowledgeable representative came over and made some very good recommendations to improve the efficiency of the system. We received a very fair price and the work started the next morning. Two workers showed up on time and worked throughout the day (actually 2 days) to complete the work. The administrative staff is very friendly and accommodating. We have a service contract with them and will continue to use them for all our HVAC needs. -
Review 122 (2014-07-26 - Rating: 4)
I recently had the Cooling Company out to the house to checkout our system, the technician Erich did a wonderful job of explaining things to us, and explained our various options in dealing with our air conditioning needs. Their prices seemed a bit high for our budget but their initial service fees were very competitive, and service was very professional. -
Review 123 (2021-07-15 - Rating: 5)
Nelo was great and made it so easy to get my A/C replaced. The 2 technician spent all day installing it and how polite they were. Nelo came back at the finish of the installation and took pictures and ask if everything was good. No complaints with this company. Very Professional and everyone at this company are so polite.PS my name on this is coming up as Linda Orr and that is not me...Im Bonni -
Review 124 (2014-09-15 - Rating: 5)
When we moved into our new townhouse the AC was busted. This was the fastest company that could be here the next morning (Saturday). They gave two quotes for repairs and the one to replace the unit meant we couldnt get it fixed until Monday but Ray was fantastic and left us with a portable AC unit for the weekend (this was crucial since we had 2 small children). Nick and Marco fixed the unit Monday morning and Ray came back an hour later to check on everything and even went and got the right size filter for our AC then cleaned the gunk out of the unit before switching it.These guys were very professional and super friendly. My toddlers were so excited to have visitors and I appreciated that they were able to work quickly and not interrupt my home office hours while they did the repairs. I wouldnt hesitate to give them a key next time and let them do the repairs if I was away.I highly recommend them! -
Review 125 (2021-10-14 - Rating: 5)
Jorge arrived and went right to work servicing our system and making sure everything is in working order. We appreciate his professionalism and his work ethic. He is a courteous and respectful person. Thank you Jorge! -
Review 126 (2023-08-24 - Rating: 5)
I really recommend this company for A/C service technician was very professional show on time they fit all my expectations. One more time thanks for your service Cooling Company. -
Review 127 (2024-12-14 - Rating: 5)
The work was done quickly ..my tech was , Jad Fayad true professional, respectful, hardworking. He handled my winter setup -
Review 128 (2022-07-26 - Rating: 5)
Technician Joe Anthony is amazing. Very professional. Diagnosed and fixed the problem with the AC in no time. Very happy with his work. Thank You! Service date 6-26-22 -
Review 129 (2024-07-11 - Rating: 5)
I came home and my A/C unit was completely off. I had called around looking for someone to come out. Mind you this was after 6pm. I called the cooling company but they were booked. The representative had actually called me back saying she had an opening so I took it. I got a text confirming with the techs picture notifying me that he’s on the way. My experience with Justin Chavez was beyond outstanding. He showed up with the most positive attitude and energy. He was very honest, friendly and educated about what was going on. Very happy with the services this company provided! -
Review 130 (2022-07-06 - Rating: 5)
Justin Chavez a technician came to our house is very professional and very knowledgeable. He discussed and explained everything to us about the problem of our AC unit. He is so very kind, respectful and -
Review 131 (2020-01-09 - Rating: 5)
I own a few commercial buildings in Vegas and usually it is such a pain to get someone to come out and work on it. When I called the cooling company, they helped me fix my leaking unit that same day. Normally I have to put buckets and rags, but due to this excellent service my customers dont complain about water leaking and the place looking trashy. I recommend 100% -
Review 132 (2024-11-28 - Rating: 5)
Edgar was truly professional and friendly. I received the quality of service I can always expect from the Cooling Co. Thanks Edgar. -
Review 133 (2024-07-02 - Rating: 5)
Ray and The Cooling Company were great. I called to get a second opinion on a broken AC unit and they were able to get someone out before the end of the day - this was on a Friday in 100+ degree heat. Ray came into the home and worked to engage both my husband and I in the discussion. He took the time to hear us out on what our long term plans are with the house and what our options were. I really appreciated feeling like I had all the info available, like all my questions were answered, and like I was engaging a company who treated their employees well. Ray mentioned that the company was family owned and that hed been working for them for over a decade. We decided to go ahead and were able to schedule an install the following Monday, and in the mean time, they hooked us up with a couple portable AC units to get us through the weekend...it was an absolute life saver.It was not an inexpensive deal...youre basically buying a small car, but the warranty and quality are reassuring, and I will call them in the future for our AC needs.Thanks Ray and team! -
Review 134 (2020-12-30 - Rating: 5)
My query was addressed by the next working morning and an appointment was fixed for noon. Ryan was helpful and conscientious of his work done here. He listened attentively to the problems I have identified and then worked thrown them to offer me a clear explanation of what potentially could have caused them. Great work etiquette. -
Review 135 (2023-07-04 - Rating: 5)
Justin was very thorough and explained everything that he was doing to try to repair my A/C. The problem was resolved and I am a happy customer! -
Review 136 (2023-11-19 - Rating: 5)
Ayad was very thorough and careful. His assessment was fair and complete. I highly recommend the Cooling Company and its staff as they are always quite thorough in their work -
Review 137 (2021-05-09 - Rating: 5)
First time to have Ryan do the service maintenance of my unit. Hes very personable and respectful. He explained what he will do and showed me what he did to my unit after completion of service. Very knowledgeable. Im very impressed. -
Review 138 (2018-12-29 - Rating: 5)
If you’re on this web site you must be considering work or service on your HVAC. You’ve come to the right place. I’ve been a customer with The Cooling Company for about three years. I first used them to install a new Lennox system for my home in the northwest part of the Las Vegas valley. Professional, on time and courteous. Even the owner attended the install making sure it went well. A few months later there was a problem with the AC side. Immediate attention was given to the matter. Because a part was not available until the next day, the owner went out of his way to provide for a hotel room for the night at no charge to me.Six months later when I transitioned to the Henderson area I immediately called The Cooling Company to upgrade the old unit with a Lennox unit again. When I hear my neighbors units start up and mine is so quite. Two and a half years no problems. Recently an issue developed and both The Cooling Company and Lennox representatives worked on it. Unfortunately no clear answer or repair seemed to work. So Wellington, the owner of the Cooling Co, said enough scratching our heads trying to figure out the problem. Let’s install a new furnace and make the customer happy, and he did.If you’re considering a new or work on you current system, give The Cooling Company a call. If they recommend a new unit, try Lennox.Doug McLaughlinDec 2018 -
Review 139 (2022-11-28 - Rating: 5)
Ayed is a very competent technician. He listened to our concerns and was thorough in checking them out. He double checked all of his work.We appreciate the quick response and the quick follow up. -
Review 140 (2022-04-06 - Rating: 5)
Ayad was extremely helpful. He not only fixed my problem, but also sat and talked me through the whole process. He and Harvey (who came later) were very personable and made this process as painless as possible. I will be using them again. -
Review 141 (2016-06-18 - Rating: 5)
I cant say enough about the reliability, and service this company provides. I needed someone out immediately, and they made it a same-day call, with no extra charge, and just a minor fix. And the technician, Mark, was so knowledgable, and helpful. 5 stars is not enough! -
Review 142 (2023-08-30 - Rating: 5)
Hands down love this company. The property I work at uses them and the office team has amazing communication, the techs are extremely professional and reasonable when it comes to pricing :) -
Review 143 (2019-07-10 - Rating: 5)
Great experience, slightly more expensive than other companies, but Ray Halili really took the time to diagnose why our old unit wasnt able to cool two of the rooms. Great job on the installation and adding the additional return vents. -
Review 144 (2021-04-03 - Rating: 5)
Excellent service!Technician Ryan Ejares arrived on time for a roof top AC/Heat unit maintenance service.He was knowledgeable, attention to detail,and very personable. -
Review 145 (2018-08-07 - Rating: 5)
I have been using their services for roughly the past five years...Both at my houses in Stallion Mountain and Desert Shores.....My units had problems in the summer, as usual...these folks always got to me within an hour.... they evaluate the problem and give you options based on your situation....they are not pushy, and give you an honest opinion each time ....and its not always the most expensive option they suggest...I referred them to my sister, my daughter and my fiance...all were extremely satisfied with them as well. I first started with Tiago, then we had Josh, and last week Jorge...all of their employees are well trained and well versed in the world of air conditioning...why would you call anyone else ?? -
Review 146 (2024-07-10 - Rating: 5)
Jay Baldwin fixed in 10 minutes what 2 guys couldn’t in 15 hours! Yay Jay! -
Review 147 (2023-10-24 - Rating: 5)
Justin performed my semi annual HVAC maintenance today. Very conscientious and thorough with maintenance. Highly satisfied with the level of service provided. Very happy customer. -
Review 148 (2019-06-25 - Rating: 5)
Our AC capacitor failed and The Cooling Company sent Mike to fix it within an hour. Mike was very courteous and corrected the issue very quickly. The Cooking Company is our ‘Go-To’ for all our cooking needs. AND they’re 24 hours!!! Thank you! -
Review 149 (2013-07-30 - Rating: 5)
The Cooling Company is phenomenal. . I hired The Cooling Company after having a bad experience with another air conditioning company. I had purchased and installed a top of the line Lennox air conditioning system. The other company was very late in getting the job done; screwed up my ducting system; and charged me a fortune. I needed two more systems so I hired The Cooling Company. It is one of only two licensed Lennox dealers in Las Vegas. I got bids from both. The Cooling Company was much lower. This concerned me but, as it turned out, I neednt have been concerned at all.They were prompt, efficient, pleasant and accommodating. They explained everything they were doing and why. The installed systems worked well. In fact, I liked them so well, I put in a fourth system (for those 117 degree days).During the installations I got to know the Cooling Companys principals. This is a family business. Father, mother and son all work there and they care greatly about their reputation. The father does the selling and installations. Mom mans the office. And the son spent a long time on the phone with me (no charge) walking me through how to extend my home network so that my four thermostats could all talk to each other.I only wish they did more than just air conditioning. I would hire them for all my construction projects. -
Review 150 (2014-07-24 - Rating: 5)
I had the Cooling Company come to service our AC unit at our office and they were very friendly and very professional. Their technician came on time and did a great job. I highly recommend their service. -
Review 151 (2020-09-18 - Rating: 5)
I love having a company that I can trust with my home and business HVAC issues, they have accommodated same day and weekend service for me, very professional and trustable. I recommend them all the time and my friends appreciate the service as well. -
Review 152 (2021-06-03 - Rating: 5)
Ryan Ejares arrived early. He was very clean about covering his shoes as to not track dirt into my home, very efficient and explained what and why he was doing. He gave suggestions about keeping my system running and avoiding expensive repairs in the future. -
Review 153 (2014-04-18 - Rating: 5)
At the height of the Vegas summer, the air conditioner stopped working. The temp in the house was 98 degrees. I called The Cooling Company at 7:30am and was greeted happily and promised to have someone out before noon. The technician was at my door by 9am. He explained the problem; the unit was pulling too many amps from the power supply because of the age of the unit. He offered a couple different solutions and gave me a couple different options. Every part of the experience, with the exception of the extreme heat, was pleasant and professional. I will use this company with any further issues I may have. -
Review 154 (2024-05-01 - Rating: 5)
Danny was friendly and efficient, excellent customer service. Our AC works like a charm. Cheers 🌈😎 -
Review 155 (2021-05-07 - Rating: 5)
Mr. Ryan is very professional. He put his shoe covers before entering in our house. Call them and they respond right away. Thanks also to Joana response very quick. Good job guys! -
Review 156 (2020-01-03 - Rating: 5)
Called on New Years Eve because whole system was down. Cooling company came out, troubleshot, and pinpointed the issue. Issues was replaced and bam, system up and running. Came out quick, did a great job, would recommend to anyone. -
Review 157 (2019-05-28 - Rating: 5)
Mike was awesome! Very friendly and helpful. He didnt try to sell me on parts or services that my AC didnt need. He gave me some tips on how my system could run better. Appreciate the service! -
Review 158 (2019-01-11 - Rating: 5)
Jack cltHVAC Installed 12/20/2018,Installation was Outstanding Superior,Installers were pleasant, Clean, Efficient and answered al of my question?The Cooling Co. Is Stellar, top Drawer They were on top of all aspects of the installAs of 01/01/2019 The Heater works just fine! -
Review 159 (2024-07-30 - Rating: 5)
They always respond quickly. The technician has always been professional and explains everything in an easy to understand manner. -
Review 160 (2020-08-28 - Rating: 5)
Technicians keeps good time for appointments and provide heads up. Provided updates during job and cleaned afterwards. Team lead actively seeking feedback and work interactively with my people. -
Review 161 (2014-09-22 - Rating: 5)
First of all, the company is out of this world! I called them because my A/C stopped working on a Thursday night. I was able to get through the night without needing it fixed since it was only the downstairs unit (we all sleep upstairs). First thing Friday morning, Ray Halili was here and able to fix the unit lickity split! It was the capacitor that went bad and I was grateful it wasnt more than that! What a blessing. Ray was super nice and friendly. Thanks COOLING COMPANY! -
Review 162 (2021-06-25 - Rating: 5)
Superior service from everyone we had contact with. arrived when they said kept us informed by text and had a very good outcome! Couldn’t be happier with this company- tech-Nelo was wonderful and very professional! -
Review 163 (2023-05-09 - Rating: 5)
Great experience. They are thorough and always pleasant to deal with. Justin, the technician, is professional and goes above and beyond to be helpful! -
Review 164 (2022-05-05 - Rating: 5)
The service technician Frost was very pleasant, professional and friendly. I would recommend this company as we have always received excellent customer service, rates and response times. -
Review 165 (2015-05-06 - Rating: 5)
The AC unit went out in our office and the staff and management of Wet 2 Dry is Oh SOOO very thankful for the quick response, manners, and professionalism of the tech who came out to help. Great service from both the tech and the office staff. Thanks Cooling Company! -
Review 166 (2015-04-02 - Rating: 5)
We’re very impressed with the quality of service and treatment that we receive from Erick Osuna. Serviced our two A/C units today and was friendly, helpful, and professional. You rock! 8:00 AM 03/31/2015 -
Review 167 (2022-07-08 - Rating: 5)
Ayad was fantastic! He was knowledgeable, personable, professional, and patient in explaining what needed to be repaired. Pricing was fair and issue quickly resolved. -
Review 168 (2021-07-29 - Rating: 5)
Replaced a condenser for my AC unit on same day that I called them. Keenan was a nice guy to work with. Will use them again should the need arise. -
Review 169 (2021-06-17 - Rating: 5)
Knowlegeable, Carolos was honest, friendly and helpful. Fixed our air fast and explained future options on our new house. Highly recommend. Carlos was awesome. -
Review 170 (2021-04-09 - Rating: 5)
Carlos was a great technician. He did a thorough check on our system and was very knowledgeable. We will be using them again. -
Review 171 (2024-06-10 - Rating: 5)
Your company was wonderful on your response and Danny was an absolute professional from beginning to end. He was very through and explained everything as he went along. If anyone asks me for a recommendation for AC repairs I will highly recommend your company and your tech Danny. Thank you -
Review 172 (2024-12-01 - Rating: 5)
Justin Chavez was our service provider. He is very professional and helpful, -
Review 173 (2022-01-28 - Rating: 5)
Gabriel came out to do the bid and was very informative and professional. We are still trying to fit the work into our budget, but will proceed when we have the funds. -
Review 174 (2024-06-13 - Rating: 5)
If you want things done right the first time call The Cooling Company. The owner has always shown up to supervise the work, they are always polite, clean, respectful and on time if not early. They make sure the job is done right and have had my back when my previous company failed on so many levels. These are stand up guys that care about the quality of work and customer service. -
Review 175 (2024-06-08 - Rating: 5)
Hello everyone!If you ever have a problem with your AC unit here in Vegas I highly recommend The Cooling Company this company it’s amazing! I had a problem with my upstairs AC unit last night it broken imagine the nightmare 🤦♀️in this summer with sky high temperature and excessive heat 🔥 I called The Cooling Company today, after work ,this afternoon!!I talked with Joanna she is the best not only she sent me a great technician fast 💨 she also care about the service that was provided to me and my family and check on us to make sure we were ok and safe this heat it’s not joke plus gave me a lot information that I need!!! Like how to looking for the best air filters and maintenance.Fabio was our technician he is a great guy very knowledgeable,respectful and professional!Not only he did gave us a great customer service and fix my problem with the unit upstairs changed the capacitor that was problem with minutes been here he noticed right away that my second unit was also broken 😱upstairs and downstairs with different issues 🤯 as much as the downstairs unit was blowing air wasn’t cold enough took him a few hours to do all the work and he did a fantastic job 👏 and now everything is working properly I couldn’t be happier wasn’t expensive at all ,fair price!Very honest company I appreciate it and super recommend!!!Thank you The Cooling Company and all the great staff and assistance that you provided for me and my family today You guys got yourselves a loyal customer you guys rock it !!! -
Review 176 (2019-07-30 - Rating: 5)
Great service from David. Very knowledgeable technician. He was able to quickly identify my issue and he provided some reasonable options to solve it. Thank you for your professionalism and integrity. -
Review 177 (2023-05-11 - Rating: 5)
Great Service. Tech took the time to explain everything. Have been using the Cooling Company for service since I moved here. -
Review 178 (2021-06-04 - Rating: 5)
Very pleased with the Cooling Company over the years, and technician Ryan is great at keeping our HVAC system in top condition and advising how best to operate it. -
Review 179 (2022-07-19 - Rating: 5)
Paula was great! She was responsive and kept us in the loop throughout the whole process! Would utilize this company again! -
Review 180 (2021-04-02 - Rating: 5)
Lucas did a great job. He was timely, and checked everything to make sure my system was doing well. Highly recommend! -
Review 181 (2021-01-05 - Rating: 5)
Amazing company to work with because their communication is very good. They fixed my swamp coolers several times and did a great job. -
Review 182 (2021-12-02 - Rating: 5)
Frost came to do out maintenance today. Very nice guy and I appreciate the free check ups after buying a new unit! -
Review 183 (2024-07-24 - Rating: 5)
Very knowledgeable and professional. Highly recommend. -
Review 184 (2024-07-12 - Rating: 5)
Very satisfied 5***** Edgar was very knowledgeable and he answered all my questions. Thank you 🙏🏾 -
Review 185 (2021-03-12 - Rating: 5)
They are fast and efficient and only do what is required. Office follows up before and after service calls. I have used them for about 7 years and continue to be happy -
Review 186 (2023-11-29 - Rating: 5)
Great service! Justin is a very good technician. I highly recommend! -
Review 187 (2021-10-22 - Rating: 5)
Jhonnatan was on time and very courteous and efficient. He explained everything that he was going to perform and the results.We would recommend him to everyone. -
Review 188 (2021-11-02 - Rating: 5)
Frost was very personable and knowledgeable and offered suggestions on how we can improve heating/cooling of our home with some simple techniques. -
Review 189 (2024-05-02 - Rating: 5)
Danny was very professional. He checked entire system and found the issue with our AC. Turned out to be a capacitor which he had a replacement with him, he fixed the issue and everything is working great. The price was very reasonable and I would definitely recommend this company to anyone looking to fix or upgrade their AC unit. I could not have been more pleased with Danny’s work or the Cooling Company with how they handled the entire situation. -
Review 190 (2024-03-23 - Rating: 5)
Justin did a great job, very helpful. Would highly recommend.