Roto-Rooter Plumbing & Drain Service

Photo of Roto-Rooter Plumbing & Drain Service

Located in Johnson city, Tennessee

Address: 3B Charter Ct, Johnson City, TN 37604, United States

Phone: +1 423-397-7686

Rating: 4.8

Services

  • Identifies as women-owned
  • On-site services
  • Repair services
  • Credit cards
  • Credit cards

Categories

  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-31 - Rating: 5)

    We had a backup that we couldn’t fix ourselves. We tried calling a couple local places to no avail. I’m so thankful that Skylar was able to come out for our emergency. She was kind, thoughtful and extremely thorough. My children didn’t even wake up during everything because of how well she did. I will never be able to thank her enough. Thank you again Skylar, you were our lifesaver.

  • Review 2 (2024-12-10 - Rating: 5)

    Our technician Skylar did an outstanding job. She was attentive to our needs, her work was impeccable and she cleaned up when done . I don’t think I could have been more satisfied.The price was reasonable and I was involved throughout the process . We had some additional problems that came up and Skylar was willing to stay to complete the job in one visit which required her to work very late.

  • Review 3 (2024-11-15 - Rating: 5)

    Our technician Dustin was extremely professional, polite and knowledgeable! We contacted the company and they had him out to our house within 2 hours. We absolutely cannot recommend this service enough!

  • Review 4 (2024-11-15 - Rating: 5)

    Our technician Dustin was very professional, polite and knowledgeable about the job! We called that morning and they had someone out to our home within 2 hours. I cannot recommend this service enough!

  • Review 5 (2024-11-18 - Rating: 5)

    Suljo was honestly the best technician out of any service company I have ever had. He showed up and wouldn’t stop until he had an answer to help us. We look forward to hopefully have him come back out and complete the work on our home!

  • Review 6 (2024-07-28 - Rating: 5)

    Our tech, Brandon, was very courteous and did a great job! He kept our home clean, worked quickly, and explained to us all of our options for solving the problem. They were able to fit us in on the same day the problem began, even with it being “after hours” and on a Sunday. The work was fairly priced and they didn’t try to sell us on any unnecessary procedures. The issue in our home was quickly fixed and we are so grateful! I would highly recommend this company and Brandon to anyone who has any plumbing needs!!

  • Review 7 (2024-08-25 - Rating: 5)

    Skylar was phenomenal!! Upbeat, despite this was a Saturday night call, personable and most importantly very knowledgeable! She was able to correct the problem. She took the extra time to clean up the mess inside the house, wiping down the porcelain and floor. Her prompt response, quick identification and resolution to the problem had us back in service very quickly!We highly recommend Skyler from the Roto-Rooter Team! Thank you!

  • Review 8 (2024-08-21 - Rating: 5)

    They were very attentive to our issue and worked to have staff respond after hours. The technician was very professional and informative. He took care of the issue and cleaned up very well prior to leaving. I would highly recommend their services.

  • Review 9 (2024-11-17 - Rating: 4)

    They were prompt to answer a call to clear a mainline drain on a weekend. The plumber, Suljo Heralic, was excellent. He clearly explained pricing as well as what would be done and seemed to be very knowledgeable. Four stars only because pricing was significantly higher than other plumbing services I’ve used in the past, but this was an emergency on a weekend so I knew I’d be paying a premium. Overall, I would recommend for urgent needs.

  • Review 10 (2024-12-18 - Rating: 5)

    Suljo provided an exceptional level of service, showcasing professionalism and courtesy throughout the interaction. The experience was first-class, and I would not hesitate to contact Roto-Rooter for any future plumbing needs.

  • Review 11 (2024-09-06 - Rating: 5)

    My experience with Suljo was absolutely amazing!!! He was very knowledgeable and kind! He explained everything so clearly! He takes great pride in his work! Lewis came as well! He has had to put up with me before!🤪🚽 I was very excited to see him! Lewis has always been honest and knowledgeable about what he does! Suljo and Lewis make a horrible situation, 1000 times better just by being themselves! If you’re in a bad mood when they arrive you definitely will not be when they leave!! Their energy is absolutely amazing!! Thank you both so much for saving the day!!

  • Review 12 (2024-12-10 - Rating: 5)

    Arrived on time, fixed quickly and the water is flowing out of the house now 🙌 super job! Use them again!!

  • Review 13 (2024-10-23 - Rating: 5)

    When the plumbers from Roto-Rooter came into our house, there had been chronic drain problems going back to the previous owner. Roy and Lewis diagnosed the problem and presented us with a plan and a quote.Roy worked on the problem for 3 days, and by the time he left, everything was working as it should. No one wants to deal with nasty drain problems, me included, so I’m thankful for Roy’s expertise and hard work.Should we have other plumbing problems that I can’t handle myself, Roto-Rooter will be my first call.

  • Review 14 (2024-11-15 - Rating: 5)

    Excellent Service!!! The two men worked all day on our drain problem and got the drains all clear. I couldnt be happier with their professional, yet friendly attitude!! Big shout out to Shawn and Suljo 👍👍. Great job!! Thank you from the Kidds!! 😀

  • Review 15 (2024-08-18 - Rating: 5)

    We have 2 bathrooms and both toilets were dicovered to be leaking under our condo on a weekend. Lewis Miniard came to our rescue as we could not use either toilet. He was thorough, diagnosed the problem and then made the necessary repairs. He was courteous, professional and left everything in great shape. I would definitely recommend him to anyone needing plumbing help.Milford Cox

  • Review 16 (2024-08-05 - Rating: 5)

    Brandon Curtice did an amazing job for our same day toilette service. He was super knowledgeable and genuinely wanted to give us the best options and service. I highly recommend this guy!

  • Review 17 (2024-09-05 - Rating: 5)

    Shawn and Roy were very professional, both were so understanding about my boys wanting to see them work. They addressed my problem answered all my questions and were so nice about everything. I definitely will be hiring roto rooter for any plumbing needs in the future.

  • Review 18 (2024-09-06 - Rating: 5)

    Skyler Baird was absolutely amazing. Explained everything in detail was very professional. Cleaned up all of where everything backed up in bathtub,that was very impressive.Hope I never have a problem again to call you guys but if I do, I will definitely call you and ask for Skyler Baird.

  • Review 19 (2024-12-27 - Rating: 5)

    They came out same day and fixed my sink and washer issues! They were fabulous and compassionate!

  • Review 20 (2024-07-23 - Rating: 5)

    They really mean it when they say free quotes. Our technician Brandon was straightforward and honest with us, after another company tried telling us we needed to spend 10k to replace all the pipes in our house for a simple drain blockage. He didn’t charge us anything to diagnose the problem and quoted us half what the other company was going to charge for a simple drain clean out.

  • Review 21 (2024-11-20 - Rating: 5)

    There was once a great kingdom of Tricitstan in the world of Tennaisé. There were a great deal of residents in the kingdom, particularly in the village of Joohahnsété. The residents had lived here under the protection of Great Ploomher for many a years, not knowing or suspecting what trials and tribulations they may face.On a crisp, cool fall day, the people were relaxing and enjoying their day free from their labor duties in the kingdom when a giant rumble began to manifest across the kingdom. The people ran for safety, not having ever faced something so dastardly in all of their lives. Far across the horizon, a giant brown beast did appear and started spraying the people with its poisonous venom. The people did not understand what was happening to them as they writhed in pain from the venom and they had no idea how to possibly fight back against the beast.Miraculously, just across the horizon, the fiercest warriors the land of Tennaisé had ever known came rushing down from their white steeds, leaving a trail of fire behind them. This fire began burning the venom before it could reach the people. Then, the two warriors were revealed as Suljo and Skylar.The people began to their tunnel system to escape the monster, but the monster’s venom had clogged their escape tunnels. The people cried to Suljo and Skylar and the two warriors, hearing their cries, faced each other on their white steeds and crossed their swords. The sky began to rumble and the people were uncertain and afraid, but when the two warriors rapidly raised their swords to the sky, the lightning struck the ground, breaking up the venom that blocked the tunnels.The monster tried to recompose itself to strike the village yet again, but Suljo and Skylar, Warriors of Tennaisé, raised their swords to the sky and crashed down upon both sides of the beast’s neck — the people ruptured in their jubilance. The warriors, Suljo and Skylar, rode their horses to the ground as the people of Joohahnsété surrounded their heroes, forever in their gratitude for not only the fierce battle they waged, but also for the respect and care they gave the people.They will forever be legends.

  • Review 22 (2024-12-18 - Rating: 5)

    Service was quick and timely.Both employees were super nice and answered all of my questions.Great service and will always call them first.

  • Review 23 (2024-11-15 - Rating: 5)

    Dustin was very respectful and knowledgeable. He had the problem fixed in no time. I would use this company again if the need arises.

  • Review 24 (2024-10-15 - Rating: 5)

    Skylar was fantastic, Friendly and a very amazingly hard worker. Kept me informed of the repair and explained why leak happened.

  • Review 25 (2024-12-26 - Rating: 5)

    Quick to respond to emergency. Plumber Roy Zeller was efficient, knowledgeable, and friendly. Repair cost about what I expected. RFE

  • Review 26 (2024-10-26 - Rating: 5)

    My tech, Suljo Heralic, was on time, and did an awesome job! He has been to our home before, and if we need Roto-Rooter again, we will ask for him by name! He had to replace a pipe that was deep in my yard, and not only did he do it in a timely manner, but he left my yard neat with nothing out of place! Please recognize him, powers that be! You have an awesome employee!Also the customer service that I received from this company was exceptional! Thanks roto-rooter!

  • Review 27 (2024-08-16 - Rating: 5)

    Roto-Rooter came out the same day I called to unclog our toilet pipe out to the street.The technician Suljo was awesome, he was very professional & thorough in explaining everything to us. Would definitely recommend

  • Review 28 (2023-11-11 - Rating: 5)

    Dustin did a fantastic job helping me today with my historic house and my main water line challenges. He was able to rectify my issues. Five Stars!!

  • Review 29 (2024-04-26 - Rating: 5)

    From the first phone call, everyone at Roto-Rooter was professional and empathetic. They were able to assist me the same day, despite my call coming in late afternoon.I was advised of the technician’s ETA multiple times, and Skylar showed up when promised. She assessed the problem, provided me with an estimate, and got to work immediately. She was extremely competent, communicated well through the project (when necessary), and worked into the evening to resolve my issue. I couldn’t be happier with my experience with the company or the technician. Stellar job, Skylar!

  • Review 30 (2024-03-30 - Rating: 5)

    They were able to send someone out before the time that was requested, and on Easter weekend. I had call 3 other places that were supposed to be 24/7 but 2 didnt even answer left a message never called back. The other only had 1 plumber and wouldnt be able to send anyone till Wed. So I am very thankful and grateful for roto-rooter. Brandon was very polite, professional, and personable. I have used them before and had the same great service.

  • Review 31 (2024-12-30 - Rating: 5)

    Skylar was excellent at her job- she explained what she was going to do and fixed our plumbing problem in no time. She was professional and polite. She will always be our plumber and we will recommend her and roto-rooter to everyone we know. From the time I first called till the job was finished everyone was respectful and helpful. Thank you rotor- rooter for your fast response and Skylar!

  • Review 32 (2024-07-31 - Rating: 5)

    Just call Dustin Hampton from Johnson City Roto Rooter Company for all your plumbing needs. He’s prompt, very kind, & very knowledgeable. I highly recommend him!

  • Review 33 (2024-09-11 - Rating: 4)

    She came quickly and efficiently. Little pricey but reasonable. Willing to pay a little more for expedient service.

  • Review 34 (2025-01-04 - Rating: 5)

    Great experience. Very nice and helpful with my plumbing issues.

  • Review 35 (2024-05-22 - Rating: 5)

    Amazing customer service! I called to get a quote on a septic issue, only to find out that they unfortunately dont have the septic license yet. The receptionist was exceptionally kind and helpful, providing me with referrals and going above and beyond. This shows that she is not just in it for the business, but to be a good human. Thank you!

  • Review 36 (2024-06-28 - Rating: 5)

    Showed up in a timely manner, didnt drag their feet. Plumber Brandon knew what was going on and gave me a quick but fair estimate. Would recommend these guys in the future

  • Review 37 (2024-07-08 - Rating: 5)

    Roto Rooter and Austin were outstanding. They were able to help us with our plumbing emergency even though it was late in the evening.Appreciate them a lot with how they were able to attend to our concern.

  • Review 38 (2024-06-18 - Rating: 5)

    Suljo Heralic was our professional who came an hour away to access our problem with a basement sewer pipe leak. He was very pleasant, respectful and knowledgeable. We appreciated his knowledge and advice. Definitely give him 5 Star review!Thank You Suljo!

  • Review 39 (2024-09-13 - Rating: 5)

    Roy was awsome. Very knowledgeable. Was abls to fix a potential disaster. Would highly recomend.

  • Review 40 (2024-03-13 - Rating: 5)

    Lewis and his team did a wonderful job on our sewage pipe replacement and water heater exchange. Pleasant communication and pictures with proof of work completed. Outstanding! The office team is also fantastic! Sharon,Anna,Tiffany,Travis.😁

  • Review 41 (2023-11-03 - Rating: 5)

    Very quick service in less than 24 hours my issues were fixed. I love that dispatch alerts you on the estimated time and also sends a picture of what the person looks like. Shawn McCoy was wonderful. He explained the issues and fixed them. Shawn kept the area very clean. I highly recommend Roto Rooter for any plumbing needs you may have. Ask for Shawn, he is great.

  • Review 42 (2024-11-11 - Rating: 5)

    Skylar was professional, on time, pleasure to talk to to resolve issues. She removed and replaced the old water piping under kitchen sink that was leaking. Area was clean and was ready for use upon completion.Bathroom sink water lines and bath faucet spout was reevaluated. Decision was made to have plumbers return on another day and replace tub spout with diverter with single handle tub and shower kit after parts are obtained. Bathroom sink Water lines beneath flooring will be replaced where needed at next appointment.

  • Review 43 (2024-01-15 - Rating: 5)

    Our spare bathroom had a clogged toilet, which left us having to call a plumber. Our first plumber, who arrived (not from Roto Rooter), couldnt figure out the problem. So, Roto Rooter was called out to handle it. Our technician, Lewis, was an absolute professional! He knew exactly what to do and how to remedy everything. Not only that, he was kind and courteous. He even wore booties in my home because it had rained for several days and was very muddy outdoors. He explained everything to us very thoroughly and answered all of our questions. The whole process was absolutely wonderful from start to finish! I highly recommend Lewis and the team at Roto Rooter to anyone! 10 out of 10!! Thank you so much, Lewis! You were an absolute pleasure to meet!

  • Review 44 (2024-12-09 - Rating: 5)

    This is the second time of using Roto-Rooter services and as experienced the first time, I was provided exceptional service!! The technician was very professional and was very patient with my many questions. In which he explained very thoroughly. Consistency and professional quality is the reason I will recommend and use Roto-Rooter for any plumbing issues.

  • Review 45 (2024-01-30 - Rating: 5)

    Im so pleased to have found Roto-Rooter as the go- to plumbing professionals. My technician, Skylar, arrived in a very timely manner and was very professional and personable as well. She diagnosed the issue and repaired it and addressed a few questions I had. Very thorough. Thank you.

  • Review 46 (2024-01-20 - Rating: 5)

    If I ever need a plumber again I will be calling to find out when Lewis is working. He went above and beyond to take care of the issue. He was very professional, courteous, and on top of that He was fun to be around. Thanks again!!!!!

  • Review 47 (2022-07-07 - Rating: 5)

    Lewis was amazing. He got here and explained what he would need to do and gave three estimates first so we knew exactly what to expect. He came back with good news and cleared the problem in the drain line way faster than we expected and provided all the pictures and videos we would need of what caused the issue. He was friendly, professional and did outstanding work. My real estate agent even asked for his card to be able to call for him for any future needs with her other clients. He made a great first impression!

  • Review 48 (2023-09-17 - Rating: 5)

    Shawn communicated with us every step of the way when he came to help us with our urgent issue with our septic pipes being clogged. He was very knowledgeable and professional and did everything he could to resolve our issue. I wouldn’t hesitate to call on them again.

  • Review 49 (2023-04-26 - Rating: 5)

    Roto-Rooter quoted us one third of the price that Steve Huff plumbing did. Customer service was excellent. They gave us a prompt quote and got to work right away. Shawn and his trainee were very friendly and communicative. After all was said and done, we did end up getting charged for extra time, but it was worth it. Would recommend.

  • Review 50 (2023-07-11 - Rating: 5)

    My service guy was the nicest person. He knew his job well and he cared about my issue. This guy should be teaching customer service skills to other technicians. Even though he could not solve my problem his work ethic was stellar and extremely professional.

  • Review 51 (2024-11-20 - Rating: 5)

    Roy came to fix my shower and boy did he have a time with it. He couldnt get it to stop leaking and had to repeatedly turn the water off so he could take it apart over and over again. Many hours later he finally got it fixed, I was so thankful for him getting it fixed finally, its been out of commission for a very long time. Roy gets 5 stars from me. Roy is very polite and neat and he can come back whenever I need something else fixed. Thank you 🙏

  • Review 52 (2024-01-05 - Rating: 5)

    Brandon done great job helping us find solution to our water problem. Very polite and helpful, he would not stop till he figured out how to get us water again.We still need a repair and would prefer Brandon the next time we have service. Thank very much.

  • Review 53 (2024-02-19 - Rating: 4)

    Skylar was my tech, she was very professional, pleasant and knowledgeable. Had plugged pipe from kitchen drain. She snaked 3 times and was unable to get cleaned out. Recommend replacement of piping. Thanks Skylar

  • Review 54 (2024-03-08 - Rating: 5)

    Suljo is great at his job—thorough, very professional, and worked hard to repair the sewer line/clean out to our 1880s house. Though I hope we don’t have additional issues at this property for a long time, I won’t hesitate to call Roto Rooter (and ask for Suljo) again if we do!

  • Review 55 (2024-02-19 - Rating: 5)

    Great experience with Roto rooter from my initial phone call for service to my interaction with the technician Brandon Curtis. Brandon is courteous and considerate. He immediately diagnosed the problem with the overflowing toilet and got to work outside clearing the tree roots from the drain line. I recommend Roto Rooter and Brandon Curtis, their technician. Thank you Roto Rooter.

  • Review 56 (2023-02-24 - Rating: 5)

    I originally had a window of a later time, however the sweet receptionist at the office notified me of an earlier opening and if I would like it. Of course I said yes. About 30 minutes later, Lewis and Shawn showed up. They were both very kind and professional, but also wonderful with my three very happy and vocal big dogs.They quickly assessed the problem, and got to work. They cleared the clogs in my line, and recommended I potentially later on get a camera view on some tree roots just to be safe but I was good for now. The price was much more affordable and better than I thought it was going to be. I also appreciate the transparency on pricing, as owning an home and all of its upkeep can be very overwhelming and pricey. Absolutely thrilled with the service, the quality, responsiveness, and overall experience I had with Roto Rooter. I highly recommend.Shoutout to Shawn and Lewis for taking care of me!

  • Review 57 (2022-10-18 - Rating: 5)

    Guys arrived within time given. Very friendly, professional and courteous. They hit a few snags with my older pipes but were able to navigate around the issues and resolve the clogs in two locations. They advised me of the cost up front, which I appreciated. They communicates the whole time, put me at ease about everything and really it was a great experience!

  • Review 58 (2023-12-18 - Rating: 5)

    Technician did what he said he was going to do to solve my inquiries about drainage pipes, sump pump drainage, viewing the drains, tracking the location of the pipes underground, and allowed us to understand the passage of drains and where they drained to. Great job! A complete summary with photos were also emailed to us.

  • Review 59 (2024-08-27 - Rating: 5)

    Brandon was professional, courteous, knowledgeable and prompt. I definitely recommend!!!!

  • Review 60 (2024-09-16 - Rating: 5)

    Job well done. Skylar was very nice and so polite. Will definitely recommend Roto Rooter. Thanks a bunch Skylar your awesome.

  • Review 61 (2024-07-05 - Rating: 5)

    Brandon was professional, respectful and courteous. He did a great job!

  • Review 62 (2023-08-05 - Rating: 5)

    Skyler and Bill were super-professional and very personable. We had an extremely difficult job that needed doing, and they stuck with it all day until the problem was solved. Very satisfied with the service they provided and will call again for any future problems.

  • Review 63 (2023-12-10 - Rating: 5)

    Prompt response for a Sunday and our technician was great. Skylar was thorough, neat and respectful and was in and out as fast as humanly possible. Great service and I would highly recommend.

  • Review 64 (2024-12-31 - Rating: 5)

    Skyler did a fantastic job! When we get extra money we have another project for Skyler.

  • Review 65 (2023-10-11 - Rating: 5)

    Lewis showed up on time. Was super friendly and explained everything throughly. And helped us find out that our minor leak wasnt our only problem and told us how to fix future leaks. All repairs where made by his coworker Suljo. And everything is working great.

  • Review 66 (2024-01-06 - Rating: 5)

    We were very pleased with the service man and the scheduling. The service man worked very clean and even wore the shoe covers. Would have liked for the price to have been better.Thank YouKevin

  • Review 67 (2023-10-19 - Rating: 5)

    I called about 4 plumbers and Roto-rooter was the kindest and most responsive. I called about 4 one afternoon and they came the next morning. Suljo was the service man and he was very nice and explained what he was doing and could do. Thank you!!

  • Review 68 (2022-07-07 - Rating: 5)

    Sean was great! He was very professional and definitely knew what he was doing. This was a tough repair and he got it done and did it faster than what was quoted which saved me some $$$.I highly recommend Roto-Rooter and request Sean. You won’t be disappointed at all.

  • Review 69 (2023-08-26 - Rating: 5)

    Shawn was on time, efficient to diagnose the issue and quickly fixed it. He explained the problem and his repair plan. He is very professional and good at what he does. I’d definitely recommend him!!!

  • Review 70 (2022-12-17 - Rating: 5)

    Best ever, truly. Had major problems & arrived within an hour. Go out of their way to do all & extremely professional & helpful in every way. Cant praise them enough. So glad I contacted & turned to them. Help sent have gone above & beyond, especially with contact as well. Absolute 5/5. I also cant praise Xavier enough. Hes amazing & so patient. Best of the best.

  • Review 71 (2022-12-30 - Rating: 5)

    Destin was incredible. He came out for an estimate same day as my call. Then arrived the following day to resolve my issue. He did a great job and gave us the best recommendation for the issue we had. Everything is resolved. Would recommend their service to everyone I know.

  • Review 72 (2024-06-07 - Rating: 5)

    He was very kind, patient and knowledgeable and I greatly appreciated that because I was a nervous wreck.

  • Review 73 (2024-12-27 - Rating: 5)

    Dustin Hampton was very helpful in clearing my drainage clog. Couldn’t be happier with the service.

  • Review 74 (2024-08-24 - Rating: 5)

    Very professional. Showed concern for my plumbing issue and responded quickly.

  • Review 75 (2022-07-24 - Rating: 5)

    Lewis was the one helping me out with my clogged drains/pipes. He was extremely professional and knowledgeable about what he was doing. Roto-Rooter was also very responsive and was able to keep me informed about when I could get someone out to my house. I am extremely satisfied and will use them again in the future if needed.

  • Review 76 (2022-12-12 - Rating: 5)

    Xavier did a great job cleaning my laundry room pipe. He and his trainee were very efficient and I even got money back on the original estimate since it didnt take them as long as expected. They fully cleaned up after themselves too. This was my first time using roto rooter and I am now a customer for life. Dont waste time shopping around, get it done right the first time. Definitely recommend!

  • Review 77 (2024-02-03 - Rating: 5)

    I had a leak in my half bath sink. Juljo replaced the old faucet with a new one. He had a very tight spot to work in but he was very patient & got the job done. Ive always had a good experience with Roto Rooter & will always call them with my plumbing needs

  • Review 78 (2022-07-15 - Rating: 4)

    Xavier was great and very polite and also the lady who takes the phone calls is very professional and very polite. Unfortunately he could clear the blockage on the first trip but he tried his best and worked very hard and we appreciate it. The only reason Im not giving the other star is only because the issue wasnt resolved in the first trip, however I do understand that it wasnt because of the technician, it was simply the nature of the problem. I would recommend rotor rooter to everyone.

  • Review 79 (2024-05-02 - Rating: 5)

    Pleasant experience. Suljowas very professional, kind, respectful and patient. He went up and beyond what I was expecting.

  • Review 80 (2024-03-29 - Rating: 5)

    Suljo was the best! Polite, professional, and personable. Would definitely recommend him and Roto-Rooter off Johnson City.

  • Review 81 (2024-11-25 - Rating: 5)

    Austin was very professional. He put boot covers on his shoes before entering our house. Diagnosed the issue within minutes and got right to work. He was in and out in a hour and a half.He cleaned up very throughly. Altogether great work.

  • Review 82 (2024-10-16 - Rating: 5)

    The technician was very professional and explained everything perfectly.

  • Review 83 (2023-08-18 - Rating: 5)

    I used Roto- rooter to pressure wash tree roots from an exterior drain. Both techs were knowledgeable, professional, and assets to the company. It took a few tries to locate the drain cover which was hidden in thick grass but they did it. Very happy with the results.

  • Review 84 (2024-07-13 - Rating: 5)

    So far -wonderful. Still have some more repairs to go.Second time using them on another water leak. The technician, Skylar, was wonderful and very professional.

  • Review 85 (2023-10-19 - Rating: 4)

    I got to speak to Dustin on the phone and he seemed very nice and professional. My husband delt with him at the home. I did bring up taking tub out and repairing the pie and installing g a walk in shower . He stated they do not do it at this particular site because they were not completely trained ND di not want to tear up something they could not fix. I understand. So I told them.if they needed training They could use my place for that .LOL.

  • Review 86 (2023-07-30 - Rating: 5)

    I had a pipe break in my house which was causing some flooding, I called roto rooter and they sent out an emergency technician after they finished their current job. I had to wait about 3 hours, but all other plumbers told me closer to 3 or more days! They sent out Shawn, he was responsive, good personality and professional, he gave me a quote and fixed it up and got the water back on that day.🙌

  • Review 87 (2023-07-04 - Rating: 5)

    Very pleased with the service. Came out on a holiday on time. Everyone was very friendly. Work was completed promptly and professionally. Tech was knowledgeable and worked efficiently. Highly recommend Roto-Rooter.

  • Review 88 (2024-10-18 - Rating: 5)

    Skylar was amazing couldn’t ask for better service

  • Review 89 (2023-01-14 - Rating: 5)

    I had a waste line blockage at the septic tank inlet. Xavier Caudill efficiently and correctly assessed the situation, provided a detailed understandable estimate and upon authorization went immediately to work! He was able to fix the problem. I also want to compliment his demeanor. Xavier was respectful, personable and kind to both me and my rescue dog. I would be happy to have him service my household plumbing anytime there is a need. Thanks for answering the call!

  • Review 90 (2023-10-11 - Rating: 5)

    They showed up on schedule both days , the quote was accurate and top quality work was completed.Lewis and Shawn are both great and Highly recommended

  • Review 91 (2023-12-16 - Rating: 5)

    Lewis Miniard was very professional as well as personable. He did a great job and was very time efficient. Definitely recommend

  • Review 92 (2024-08-27 - Rating: 5)

    Dustin was professional and courtyous Did his job well.

  • Review 93 (2022-05-12 - Rating: 5)

    I am a Realtor and they were Very professional, friendly, punctual and responsive. Very nice to work with. We did a septic inspection with the camera scope thingy. Excellent service at a fair price. I will advise all my clients to have this done!

  • Review 94 (2024-05-10 - Rating: 5)

    Shawn MCcoy was great! Very knowledgeable and made sure the job was done and completed before leaving!

  • Review 95 (2024-10-18 - Rating: 5)

    What an awesome experience!Dustin was communicative, professional, and friendly! Worked fast and explained everything!10/10! Thank you so much

  • Review 96 (2024-07-11 - Rating: 5)

    Prompt service. Great tech. Fixed me right up. Definitely recommend...

  • Review 97 (2021-08-10 - Rating: 5)

    Jeremy was fantastic! He was very polite and knowledgeable. He explained options very clearly and did the work quickly and efficiently. Jim was very nice on the phone as well as all of the office staff that spoke with. Timetable was within the window promised. Highly recommend Jeremy.

  • Review 98 (2023-04-13 - Rating: 5)

    They call with a time for arrival both technician were very professional. They look my problem told me about how much it would be I ok the work .Lewis & Skyler both work hard to make my problem Right!! I will Highly Recomend Roto-Rooter again in Tri- Cities . Thanks Travis for bring them parts to finish my job today. RAY WILSON

  • Review 99 (2022-10-05 - Rating: 5)

    I was really happy with Lewis...he was very friendly and did all he could do for me but gave me all the info I needed to get the job done....I dont have that money momentarily to get this done but he did put in writing all he will do and how much it will cost...I will call back to have him do what he needs to get the issue resolved. I got a phone call letting me know he was on his way before he arrived so it gave me time to get outta bed and ready myself. Thank you for doing what you could.

  • Review 100 (2023-09-22 - Rating: 5)

    Skylar was wonderful, she came out within the hour and was quick in tackling the issue. She was so patient and took the time to explain everything.

  • Review 101 (2023-04-09 - Rating: 5)

    Xavier has assisted us multiple times now and is the model professional. I would call him a friend at this point. He is quick, courteous, and determined to help! I hope I don’t have to use them again, but will ask for Xavier if I do!

  • Review 102 (2024-09-08 - Rating: 5)

    Got our toilet unclogged! And was very quick and clean!!

  • Review 103 (2022-07-07 - Rating: 5)

    Lewis did a great job! He was here when he said he would be, assessed the problem, showed me the cost and performed his task in a timely and efficient manner. Very pleased with Roto Rooter’s professionalism.

  • Review 104 (2024-07-08 - Rating: 5)

    Fast service very polite Very Professional. Would recommend to anyone.

  • Review 105 (2022-01-13 - Rating: 5)

    We have had terrible water pressure and had Roto-Rooter come and check out the problem. Scheduling was easy and very friendly. When they arrived they were respectful and courteous. Fixed the problem in less than an hour. One thing I loved was they sent a picture of the employee that would be coming to my home via text before they arrived. Professional and efficient

  • Review 106 (2024-11-19 - Rating: 5)

    Dustin was very professional and knowledgeable.

  • Review 107 (2024-01-02 - Rating: 5)

    Exceptional experience. Professional, kind and genuinely care that the issue is corrected. Cannot express my gratitude enough and why we continue to use them for our plumbing needs.

  • Review 108 (2022-11-20 - Rating: 5)

    We needed weekend help with clogged drains in our home. They technician arrived at our home within an hour of my call. He was efficient, professional and solved our problems immediately. We are very grateful to have emergency services available when needed.

  • Review 109 (2021-11-18 - Rating: 5)

    I called Roto Rooter to unclog a drain line from my kitchen. Lewis was the repairman that came out. He is a very cheerful, knowledgeable man. The first time they came out partially fixed the problem. But the drain was still slow. So, they came back out a week later and fixed the problem. They also told me how to keep the problem from recurring. I will definitely use the service again if I need to.

  • Review 110 (2022-08-04 - Rating: 5)

    Lewis Miniard was our technician. He came promptly, worked efficiently and explained all of our issues. He has great common sense and excellent communication skills. We are in process of resolving all our drain line issues. Very pleased with this employee and the company. Ann Herndon

  • Review 111 (2024-01-06 - Rating: 5)

    Thank you for the quick service. Suljo Heralic was so professional & kind. He was so patient and explained everything as he went. Donald & Terrie Wilson

  • Review 112 (2024-07-24 - Rating: 5)

    Very pleased with Roto Rooter. Shaun technician aka camera guy came and was very thorough. Went through took pictures of all our old plumbing. Explained our options. Liked how Shaun was very considerate on our budget didnt try to sell us services that were not needed.Worked with them on several issues weve had. Always gets job done without breaking the bank.

  • Review 113 (2023-01-21 - Rating: 5)

    Great service. Timely and professional. Suljo Heralic did a great job and was extremely efficient. I will use Roto Rooter again for our rental properties and personal home. Office staff very professional as well.

  • Review 114 (2022-07-09 - Rating: 5)

    Have used Roto-Rooter many times on my homes and apartments. Have always been very happy with the work and professionalism. Sean Hakes did a wonderful job on installing my new water heater.

  • Review 115 (2022-01-28 - Rating: 4)

    Dustin and trainee tech were very professional and courteous. Dustin was very knowledgeable in knowing what to do. They worked until main drain was unclogged. Would recommend these guys again. Pricing is a bit steep, but they were on site on time and communication with dispatch was great. Only other thing is they didn’t have a camera in truck to inspect drain, otherwise it would be a five star.

  • Review 116 (2022-08-14 - Rating: 5)

    The service was absolutely fantastic! The plumber, Lewis Miniard, was great, professional, courteous, he came in , diagnosed the issue and fixed it, cleaned up after, I could not be more pleased! I will be calling Roto-Rooter for all my plumbing needs. Thank you so very much

  • Review 117 (2022-08-21 - Rating: 5)

    Fast and effective. Personable and friendly. Hope I dont need them again but they will be my first call if I do. And highly recommend Destin Parton for a raise!!! A knowledgeable dude with upstanding character. Fixed my problems like a Ninja, effectively and as fast as I could blink.

  • Review 118 (2023-05-03 - Rating: 5)

    Suljo was amazing. He was efficient, patient with my questions, explained the problem, process and costs clearly. I would not hesitate to phone Roto-Rooter of Johnson City again.

  • Review 119 (2021-06-04 - Rating: 5)

    Jeremy and Jimmy were the dynamic duo for today. Called this morning, and they had my problem repaired before my original appointment time. They did a great job and were both knowledgeable and professional. Would highly recommend them for any plumbing repairs needed.

  • Review 120 (2022-05-05 - Rating: 5)

    Had a kitchen sink that was clogged up at the main pipe past the p trap. Wld bot drain into sewer. Technician was very knowledgeable, professional, and courteous. Explained everything he was going to do before he did the work. Cleaned up after himself and was even friendly with our outside dog Thor. Would recommend this technician 💯 to everyone.

  • Review 121 (2024-11-30 - Rating: 5)

    Skylar braved the Black Friday crowds and took care of my plumbing issue the very day I called, even when it got later in the evening. Very impressed!

  • Review 122 (2021-11-27 - Rating: 5)

    Called Saturday morning and they got to my house within an hour. Lewis was very professional and answered all my questions and gave me options on different levels of service. I decided to have camera used for my peace of mind. Would use these guys again

  • Review 123 (2021-05-09 - Rating: 5)

    Lewis arrived very quickly after I called to request help with a toilet leaking into the basement whenever it was flushed. He put in a new seal between the toilet and the pipe, and even helped us locate our septic tank so we could have it pumped. 10/10, would definitely recommend.

  • Review 124 (2023-01-24 - Rating: 5)

    Shawn McCoy was the superb professional knowing exactly what needed to be done without overcharging for extra services. Highly recommend them again if all their associates are half as good as Mr. McCoy.

  • Review 125 (2021-05-24 - Rating: 5)

    Lewis and his co-worker arrived promptly. They both were very professional and accommodating. They installed a new vanity faucet and drain pipe. The faucet and drain work perfectly. I would definitely call Roto Rooter for our next plumbing need.

  • Review 126 (2023-11-16 - Rating: 5)

    Lewis was on time, professional and SUPER HELPFUL. Communication with this company was a breeze!! Will use them again if we need to!

  • Review 127 (2023-03-29 - Rating: 5)

    I called to get a blockage in the house waste water lines cleared as sewage is backing up into the house. They ran 2 separate clearing passes with a single and then a double blade thingy without encountering a clog. So then they ran a camera through to the septic tank and determined that I have a problem with the leach field. ( as I had the tank pumped a bit over a month ago and it was full of water.) So I now know exactly what my problem is after many years of problems. They were courteous, professional, and worked with me on the difficulties with my house. Though I am out a lot of money and am still in crisis management with the septic, at least I know for certain what I have to do now.

  • Review 128 (2023-08-29 - Rating: 5)

    This was an absolutely outstanding experience! Suljo was professional, friendly, prompt, swift, and thorough. I highly recommend Roto-Rooter of JC!

  • Review 129 (2022-04-03 - Rating: 5)

    Jeremy was very kind and professional. Did not leave a mess and was also very responsive when we called in a panic. Roto-Rooter is a great service and we will use them whenever we have issues.

  • Review 130 (2022-06-16 - Rating: 5)

    Roto Rooter did a great job. The service techs name is Destin. He was great. He was extremely knowledgeable. Very personable as well. He is a true professional! The repair was also very affordable.

  • Review 131 (2022-08-05 - Rating: 5)

    Kudo’s to ROTO ROOTER !Their service was beyond my expectations. I let them know of our issue last evening - they responded this morning, called to let us know the technician and his name, and the job was fixed perfectly!Thank so much to all the good folks at ROTO ROOTER Johnson City, Tennesse!Greatly appreciated!

  • Review 132 (2024-11-22 - Rating: 5)

    Great guy! Extremely helpful

  • Review 133 (2021-02-04 - Rating: 5)

    We had a total of 4 visits, two for a clog, two for installs. Lewis, Jim, Eric and Isaiah all helped at different times. They went out of their way to help us, were new home owners and they talked us through the different plans of action for the installs. They worked late, got creative to make faucets and flanges fit properly so that our toilet and shower would look right and function properly(old house, old fixtures, old pipes, etc.). Would 100% recommend.

  • Review 134 (2024-10-29 - Rating: 5)

    Roy may be the greatest technician ever.

  • Review 135 (2023-12-22 - Rating: 5)

    Suljo was fantastic ,thank you so much for saving our Christmas weekend , quick and very knowledgeable, and very affordable pricing ,will not hesitate to call on you guys again

  • Review 136 (2023-05-25 - Rating: 5)

    You came quickly / did a great job / even went the extra mile to clean toilet & shower floor. I felt grateful for a service offered & it was accomplished as promised in timely way. So refreshing. Thank you !

  • Review 137 (2024-08-29 - Rating: 5)

    Easy peasy and straight shooters. Suljo is a good communicator, informative, and an expert at what he does. He took great care of us. Highly recommend!

  • Review 138 (2024-05-25 - Rating: 5)

    Best people ever... Most professional plumbers I ever used in my life...I will always use them!

  • Review 139 (2022-10-03 - Rating: 5)

    Water main pipe broke at the street, no water to the house. Called several local plumbers, none answered or could come for days until I called Roto-Router. RR re-routed a team to my home in an hour, they fixed the leak in an hour, so we had water restored in two hours, and at a very reasonable price. Cant ask for better than that! Thanks to the nice lady at the office, and plumbers Destin and Sean, for a superb experience!

  • Review 140 (2021-06-21 - Rating: 5)

    Service technician Lewis Miniard ( i hope I spelled that correctly) was a pleasure to have working on my many leaks. He fixed everything that he said he would and the price was very reasonable. He answered any question I had. Pleasure doing business with y’all. I would recommend!

  • Review 141 (2023-03-30 - Rating: 5)

    Fantastic! They were on the job within 2 hours! I have used Roto Rooter atleast 4 times now for my business. They are always wonderful!

  • Review 142 (2023-09-14 - Rating: 5)

    Excellent staff with an amazing manager! Love how well you represent the national brand and deliver at a local level! Hats off team Johnson City!

  • Review 143 (2021-06-21 - Rating: 5)

    Unbelievably friendly and great to work with! Totally professional. Even though things got complicated they did not give up and kept at it until the job was done. I would recommend this team to anyone and will be doing so in the future. Thank you

  • Review 144 (2024-01-11 - Rating: 5)

    Lewis was very professional and knowledgeable. He found where the leak was and gave me an honest estimate.

  • Review 145 (2024-08-11 - Rating: 5)

    Shawn and his crew were so exceptional and professionally did a good job and explained all the processes and how they were going to do the work and found my major leakage in my house that was from internally from my water heater! Thanks guys for your help and for takings care of our leakage!!

  • Review 146 (2022-11-11 - Rating: 5)

    Xavier Caudill did an excellent job clearing our clogged pipes. He arrived promptly and worked in a friendly, efficient manner. Top notch service!

  • Review 147 (2021-11-30 - Rating: 5)

    They called and sent a picture of the primary tech about 20/30 minutes before the team arrived. They arrived well within the given time frame and stayed about an hour to make sure we had a thorough diagnosis.

  • Review 148 (2024-08-02 - Rating: 5)

    They’re always great. On time. Quick to get on site. And have fixed my problem every time.

  • Review 149 (2023-03-20 - Rating: 5)

    Quick and helpful in regards to addressing the water leak. Never felt mis-led or trapped into repair which helped given the nature of the leak. Amount of work completed in one day a testament to their skill and professionalism.

  • Review 150 (2023-01-04 - Rating: 5)

    Lewis was amazing!! Showed up quickly, addressed the problem (without gagging a single time!) will definitely be calling back and requesting him for future plumbing jobs!!

  • Review 151 (2023-04-05 - Rating: 5)

    They are always professional and punctual. The technician did a great job to make sure that the problem was resolved. This is my second experience with this company and I would definitely recommend them.

  • Review 152 (2023-04-06 - Rating: 5)

    Shawn arrived and STAYED UNTIL THE BITTER END!!!! And solved our problem!!!!!Very very courteous and polite, and I’ll definitely use this service for any future issues.We are very satisfied. 🙂

  • Review 153 (2023-01-26 - Rating: 5)

    I am sorry it taken me THREE WEEKS to respond to the EXCEPTIONAL customer service I received from his young man who was In-Training with the service technician who was such a role-model to shadow ! I am one very happy and satisfied customer 😊.

  • Review 154 (2021-10-20 - Rating: 5)

    Sent a late night e mail about two leaky drains, both of which had been repaired before by someone else. Lewis and a trainee showed up on time and were very nice, pleasant and efficient. Leaky drains were fixed very compently.

  • Review 155 (2022-11-07 - Rating: 5)

    Xavier did an excellent job listening to our concerns and diagnosing the best way to solve our problem. He explained exactly what needs to be done and is helping us resolve our issues.

  • Review 156 (2024-11-21 - Rating: 5)

    Explained problem and how to fix. Very courteous.

  • Review 157 (2023-06-01 - Rating: 5)

    We found an issue with the connection behind our fridge late one night. I put a request in online and the matter was fixed the next day. Very easy process.

  • Review 158 (2023-12-18 - Rating: 5)

    Mr Mccoy was very courteous and made sure the job was completely done and fixed before cleaning up after himself before he left

  • Review 159 (2022-11-21 - Rating: 5)

    Dustin is a great asset to your team! Youre lucky to have him.On the other hand I shouldnt have been charged for a faulty sump pump.

  • Review 160 (2023-05-09 - Rating: 5)

    The guys that came out the past 2 days were very friendly,professional and knew exactly what they were doing.. even though there were so other leading issues they found they didnt hesitate to take care of it.

  • Review 161 (2022-05-03 - Rating: 4)

    I would have given 5 stars, if they hadn’t forgotten my appointment time this morning between 8 and and 12, I had to call them and find out where they are and didn’t get my drain cleaned until 3:30. My technician was great and very professional and he is worth 5 stars himself!

  • Review 162 (2023-02-11 - Rating: 5)

    Came out, same day within the hour.The service man Sean was courteous and professional. Made quick work of the clog and away goes trouble down the drain!! Thx!

  • Review 163 (2021-08-14 - Rating: 5)

    Jimmy was terrific. Arrived on time and got the toilet unstopped. Went under the house the house and found a problem we didnt know we had!! He is quoting now so that we can get that resolved as well! Would recommend!

  • Review 164 (2022-09-27 - Rating: 5)

    The two gents that came to the restaurant I work for were prompt, professional, and talked to me in simple terms and answered all my questions. I genuinely appreciate them after calling 7 other plumbers. I should have called them first. They cleared our drain effectively!

  • Review 165 (2023-10-27 - Rating: 5)

    Shaun & Brandon were excellent. Sharon was a pleasure to work with regarding scheduling.

  • Review 166 (2022-11-12 - Rating: 5)

    Lewis was very professional and did a fantastic job! We would recommend him and Roto Rooter of Johnson City to anyone.

  • Review 167 (2023-05-08 - Rating: 5)

    Skylar explained to me the problem very clear and help me with everything. Shes very professional and responsible. Thank you. Have a wonderful afternoon

  • Review 168 (2023-12-01 - Rating: 5)

    Lewis was great!! Took care of our problem in a timely manner and explained everything well.

  • Review 169 (2024-04-30 - Rating: 5)

    The guys arrived right on time and gave us several options to choose from regarding repairs and got right to work. Done in record time. Very professional.

  • Review 170 (2022-11-16 - Rating: 5)

    Mr. Caudill was very professional and knowledgeable. He explained all the steps and answer all the questions that we had.My son wanted to give him 6 stars !

  • Review 171 (2022-04-03 - Rating: 5)

    Tech. JEREMY PALACIO was absolutley one of the nicest persons i ever met.Did a great job.Fixed the problem,very professional. He definitely is an asset to your company.

  • Review 172 (2024-05-22 - Rating: 5)

    Company provided quick response. The two guys were efficient and explained what they were doing. They are excellent representatives of the company.

  • Review 173 (2023-04-20 - Rating: 5)

    Came in and hook up the sink after we got our new countertops. Also hooked up the dishwasher and garbage disposal. Great job great value would recommend….

  • Review 174 (2024-05-13 - Rating: 5)

    Excellent work, did all my needs and could not ask for a better job.

  • Review 175 (2022-09-22 - Rating: 5)

    We were mowing the lawn and found a sewage leak. They got someone over quickly and cleared the line for us. The also immediately scheduled us for a camera inspection so we can find and diagnose the leak.

  • Review 176 (2023-01-19 - Rating: 5)

    Very professional, knows what he was doing, knowledgeable, clearly explained our plumbing issue and offered solutions. Louis was very responsible and efficient.

  • Review 177 (2022-02-12 - Rating: 5)

    Great service. Plumber was very respectful professional and friendly. He answered all my questions and concerns. Reasonable price. Highly recommend them and would use them again

  • Review 178 (2023-06-30 - Rating: 5)

    Shawn and Chuck were well mannered gentleman with a professional attitude. I would highly recommend them to friends and family.

  • Review 179 (2024-03-22 - Rating: 5)

    He knew what he was doing very smart in his work. Help me to tell me what I should do about the water coming in my house.

  • Review 180 (2021-12-30 - Rating: 5)

    After days of trying to unclog my sewer drain myself I decided to call the professionals! Roto-Rooter answered the call. From Kathy’s customer service and help scheduling the appointment to Destin’s professionalism, this was the best plumbing experience I have ever had! Destin arrived on time, worse booties when entering the home, and was able to diagnose and solve the problem swiftly. Sometimes do it yourself isn’t the answer for plumbing issues. When it’s not, Roto-Rooter of Johnson City is my recommendation!

  • Review 181 (2023-10-02 - Rating: 5)

    I will always recommend Roto-Rooter to friends neighbors and family due to the excellent work and efficiency from techs like Suljo Heralic. Thank you.

  • Review 182 (2022-08-21 - Rating: 5)

    Destin Parton (Roto -Rooter) was very professional and knowledgeable. Arrived on time. Excellent service! Diagnosed the Sewer leak correctly. Thanks Mr. D. Parton.

  • Review 183 (2021-06-29 - Rating: 5)

    Only plumber available on Sunday after calling several that said they were. Very professional and nice. Did not take advantage of our situation and charge a ridiculous price. Very fair in pricing, Did what they could to get us water while we waited for repair. I will be calling them for all plumbing in the future.

  • Review 184 (2024-02-10 - Rating: 5)

    Excellent, experienced, explained everything in the process, work performed Im timely fashion. Courteous employee.

  • Review 185 (2021-12-19 - Rating: 5)

    We called six emergency plumbers and roto-rooter were the only ones to get back to us about our leaky valve. They squeezed us in that day and took care of our problem efficiently and professionally.

  • Review 186 (2022-12-13 - Rating: 5)

    My toilet and shower were backing up. They determined what the issue was (blockage in the line) and cleared it. They inspected my main line back to the septic tank and made sure it was clear and clean.

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