Roto-Rooter Plumbing & Water Cleanup

Located in Garland, Texas

Address: 1225 Belt Line Rd Ste 103A, Garland, TX 75040, United States

Phone: +1 972-728-3962

Rating: 4.9

Services

On-site services
Language assistance
Repair services
LGBTQ+ friendly
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-10 - Rating: 5)
Steven from Roto-Rooter came within an hour of my call and found the issue with my blocked toilet. He was very polite and professional the whole way through. He was very upfront and straightforward about how much everything would cost before beginning. Thank you.

Review 2 (2024-10-19 - Rating: 5)
Technician was polite, knowledgeable and very detail oriented.He took his time to make sure the drain line was working properly.On top of that he also scheduled another technician to run a camera on pipes of the house.I am happy with the job but unhappy with their price.They are extremely expensive and always trying to sale their products.Needing a plumber service? shop around for lower prices.

Review 3 (2024-12-16 - Rating: 5)
I highly recommend using Roto-Rooter for your plumbing issues. Steven was very professional, he explained the entire process to my husband & was very knowledgeable. Thank you Steven for your help & smooth service!

Review 4 (2024-12-06 - Rating: 5)
Steven was great. Very professional. Showed up on time. Resolved my clogged drain I. The basement and cleaned up after himself. I would definitely request Steven or refer anyone else to him.

Review 5 (2024-11-20 - Rating: 5)
Mark was great. Quick assessment of what needed to be done and got to work and was done in a couple hours. He did a good job of explaining what he was doing and why.

Review 6 (2024-12-04 - Rating: 5)
My wife is deaf mute with low reading/writing skills. The technician that came out was very polite and patient with the problem of communication. He arrived when he said he would and got the job done in short time.

Review 7 (2024-12-23 - Rating: 5)
Steven with Roto Rooter did a heck of a job and not only came out once but took the time to come back to my house and snake out my sewer line to ensure that I had piece of mind. Amazing customer service!!

Review 8 (2024-12-21 - Rating: 4)
Roto-Rooter -although a little pricey- was my second estimate and their recommendation saved me from unnecessary repairs. I appreciated the promptness and professionalism that they gave to me. Thanks, Mark.

Review 9 (2024-12-26 - Rating: 5)
My tech steven was the best, literally cleared my issue to help me for a few days. if i could i would want him every time

Review 10 (2024-08-30 - Rating: 5)
We had an extreme clog in our sewer line, most likely from construction debris from 2017! Root Rooter was on it. Technician was amazing and cleared the line! He even cleaned the tub and toilet! Thank you Roto-Rooter!

Review 11 (2024-09-30 - Rating: 5)
Steven was were knowledgeable and explained the issues with my plumbing problem. He quickly diagnosed the problem and got the additional services that I needed.

Review 12 (2024-09-20 - Rating: 5)
Mark was very professional and a great guy. Made sure everything was in good working condition before he left. Thanks again Mark…Will use this company again.

Review 13 (2024-07-17 - Rating: 5)
Roto Rooter came out right away and got my drain line unclogged in a timely manner. Jake was very professional and answered all the questions I had for him. He explained in detail several options I had going forward. I will definitely use Jake at Roto rooter again.

Review 14 (2024-11-13 - Rating: 5)
Steven was fast and courteous with our clogged tub. He also recommended a solution that I can use monthly to keep the drain from clogging.

Review 15 (2024-12-10 - Rating: 5)
Kelvin did an exceptional job resolving a frustrating drain problem quickly and efficiently. Would not hesitate to use again.

Review 16 (2024-11-04 - Rating: 5)
Steven was amazingly kind, courteous and professional! He helped me out soooooo big at such a difficult time :)

Review 17 (2024-12-16 - Rating: 5)
Steven was extremely professional and did a great job got our line cleared just in time for the holiday!

Review 18 (2024-07-12 - Rating: 5)
Sergio and Juan came out today to fix a very difficult clog. They were really courteous and polite and the clog got fixed. They also shared some tips to prevent future clogs. Hopefully I won’t need them again but if I do, I’ll request them by name.

Review 19 (2024-08-03 - Rating: 5)
I had my water heater replaced with excellent customer service from Peter, Robbie and Andres.They worked together like a true team. I definitely recommend Roto Rooter!!

Review 20 (2024-12-03 - Rating: 5)
Steven was so helpful and amazing. Did a great job and saved me so much money and time ;)

Review 21 (2024-08-30 - Rating: 5)
Steven was prompt polite and clearly knew what he was doing. He correct the problem quickly. I’m very pleased.

Review 22 (2024-12-20 - Rating: 5)
Mark was so Professional and explained EVERY aspect of the situation!!! I do not want anyone else to do work for me BUT MARK and this is a REQUEST!!!

Review 23 (2024-07-16 - Rating: 5)
Jacob was so awesome! He got the job done in a timely manner and had great advise for what do do in the future. 10/10 recommend.

Review 24 (2024-11-09 - Rating: 5)
Plumber was very prompt and polite and very knowledgeable, answered all of our questions he was very professional. Thanks for a great experience and fixing our problem

Review 25 (2024-11-27 - Rating: 5)
Steven was great - on time and efficient ; gave me my options and quickly solved the problem

Review 26 (2024-09-02 - Rating: 5)
Came out in a pinch and got the issue handled fast. Thanks Steven.

Review 27 (2024-11-09 - Rating: 5)
Anthony did a great job. Very professional and job was done in a very timely manner.

Review 28 (2023-11-23 - Rating: 5)
I am very pleased with the service. The response time was great, especially during Thanksgiving. Special thanks to Dawson, he was very professional and thorough. He was able to troubleshoot the problem and fix the issue. We are very appreciative of him. We also recognize Shawn that came later. Great guys. Thank you

Review 29 (2025-01-03 - Rating: 5)
Steven was excellent, very helpful and knowledgeable. He worked with me and my budget and was able to resolve my issues quickly. Excellent work!

Review 30 (2024-02-14 - Rating: 4)
Tony exercised wonderful patience working with a calcium buildup in my shower faucet that prevented access to the anti-scald device. My only complaint is that when he was done with the job he told me to go check to make sure it worked while he went and did the invoice. I had my $75 off coupon from the website ready to present to him when he came back but he said I was too late and that it was already in the system. Apparently that cant be changed to accommodate a coupon??

Review 31 (2024-06-07 - Rating: 5)
Making an appointment was easy. Technician arrived on time and was very friendly and helpful. Problem was resolved quickly. I would use Roto-Rooter again.

Review 32 (2024-02-24 - Rating: 5)
On time. Very professional and other than a little sticker shock, they completed the work, had me verify I was pleased / things were working well and they were gone within an hour.I will definitely call them again if I ever need fast and reliable service.

Review 33 (2024-11-01 - Rating: 5)
Steven was excellent.. shared the right information and completed the job quickly

Review 34 (2024-10-08 - Rating: 5)
Showed up quickly and resolved my issue. Very professional and great quality work!

Review 35 (2024-11-15 - Rating: 5)
Steven arrived quickly and did a thorough job. Very professional!

Review 36 (2023-08-28 - Rating: 5)
Mario went the extra mile while diagnosing our problem to ensure he did not overcharge us or perform work that was not necessary. While performing his services, he was very helpful by explaining each step to ensure we knew what he was doing and why he was doing what he needed to do. Overall, Mario did a fantastic job and I’m very pleased with his services.

Review 37 (2024-05-15 - Rating: 5)
Andres was great! He was very knowledgeable and performed a complicated plumbing repair with ease! Will definitely use again for my plumbing needs.

Review 38 (2024-12-10 - Rating: 5)
Great communication from the plumber, Andres. He was quick and efficient. He made sure to wear booties in the house and left no mess. He was patient with my questions and explained how he was tackling the clog and made additional recommendations with a couple of options to fit my budget.

Review 39 (2024-08-03 - Rating: 5)
Came out almost immediately. Ran a camera to determine cause. Cleaned out obstruction, and showed where we still had a problem.

Review 40 (2024-08-22 - Rating: 5)
My technician was courteous, helpful and successful with identifying and repairing the problem quickly.

Review 41 (2023-08-12 - Rating: 5)
Andres did amazing work. He made sure he understood all of the work needed, and our concerns. He worked with me to see where he could give discounts, and did a couple of minor things with no added cost. He worked diligently and tirelessly, to get my long list of work done. He worked through an unexpected snag that came up with a faulty faucet I bought from a store. He was patient, as the issue led to more work time due to the trouble-shooting, and he continued working through my list as we got him a replacement faucet, in which case he had to uninstall the faulty one and replace it with the replacement one we got. He was quick with this work and very thorough, making sure there were no leaks and that all work was done very well, and that we were happy with it. And he explained things and answered all of my questions. He explained how to care for our drains and our dishwasher. He provided his card in case anything came up that needed follow-up. Andres is very nice and professional too! I am so very thankful he was onn call to help us.

Review 42 (2023-06-09 - Rating: 5)
I enjoyed the plumber guy he was wonderful. His personality was great very helpful and informative and his name was Mr. Mario so we call in super Mario wonderful job I was all stressed out but. He came to my rescue. Within 30 minutes of my call thank you so much and be blessed.

Review 43 (2024-09-07 - Rating: 5)
They are not the cheapest but they came out within a hour and fixed the problem and provided a 6 month warranty

Review 44 (2024-12-20 - Rating: 5)
Tech was very good and prompt. Did a very good job!!

Review 45 (2023-12-22 - Rating: 5)
Dawson was fantastic! He didn’t just resolve the issue, he made sure to educate us along the way too. I wish there were more stars to express how impressed we were with him!

Review 46 (2023-09-15 - Rating: 5)
My water bill was high, so I had my meter checked for a leak and I definitely had one. I called Roto-Rooter, they came out, found the leak in no time, and got it fixed quickly. The cost was within a dime of what was quoted. They are not the cheapest, but they are certainly not the most expensive and they do quality work. I was very pleased with Kevin and Jonathan who took great care of me. Thanks, guys!!

Review 47 (2023-08-14 - Rating: 5)
Steven was great, showed up quickly, explained the service well, and cleared the clog in our pipes fast. Great costumer service & felt like he was honest & truthful with us. Thanks for helping us out.

Review 48 (2024-02-11 - Rating: 5)
Dawson from Roto-Rooter provided great customer service while providing proprer expectations. He unclogged our main line quickly and efficiently.We are very satisfied with the work he provided and highly recommend Dawson and Roto-Rooter.

Review 49 (2023-09-11 - Rating: 5)
We are renters and our technician kept us apprised of what was going on the whole time. He was very nice and my dogs liked him, too. The issue was corrected and he kept the owner informed so we did not need to.

Review 50 (2023-08-03 - Rating: 4)
Both Cody and Steven were kind, easy to work with, and explained everything as they went. We ended up having a much bigger issue than we expected, but they took the time to help us understand the problem. My only issue is the pricing seemed high, but that’s set by the Roto-Rooter franchise and not the individual plumber.

Review 51 (2023-09-23 - Rating: 5)
We had a shower handle break off in the middle of the day on Saturday with water spraying everywhere. I called Five plumbers that day, and they were the only ones that responded and could be out there same day.Andres was incredibly professional, walked me through the options and actually steered me to the less expensive option because it was best for me and my family. Will definitely use them again.

Review 52 (2024-03-03 - Rating: 5)
Dawson was super awesome, showed up right on time, handled the plumbing issues quickly and took a time to explain everything. Not my first time using Roto-Rooter, and not my last! Thanks Dawson!

Review 53 (2023-05-05 - Rating: 5)
Dawson was a stellar technician and representative of Roto-Rooter. From the moment he came into our home til he left, Dawson was professional, informative, and helpful. He was able to quickly diagnose our problem and fix the issue. He set clear expectations of the repair that needed to be completed and was happy to share his knowledge about the issue when I asked. I would highly recommend Dawson and Roto-Rooter to other homeowners who are looking for punctual, professional, and knowledgeable plumbing technicians. Dawson’s service was definitely worth the cost of the repair in our book.

Review 54 (2023-06-12 - Rating: 5)
Dawson responded as our party was starting with 21 people and no working toilets. He was extremely professional in taking care of the problem. In addition, we were under warranty for a prior service and Roto-Rooter stood up to their promise and there was no charge. We have been very pleased with the service.

Review 55 (2023-05-19 - Rating: 5)
Ricardo was nice, informative, and very professional. Friendly service, was able to schedule to schedule through the website via mobile, picked a time frame, conformed and then they called 30 mins to confirm if I still wanted someone to come.Cleaned up when he left and was pleasant to work with. Based on Ricardo’s work I will be using this company again and referring them to my neighbors.

Review 56 (2024-09-13 - Rating: 5)
The service man was very polite & courteous, he explained and showed me the issue and why. Gave me the best options to fix my issues. Repair was really quick. After completing the work he again went over repairs answered questions I had and reminded me of the 1 year warranty of service. Thankful.

Review 57 (2023-11-07 - Rating: 5)
Andres Medina came to my house addressing two issues; singing bathroom and clean the drain. He also assisted with providing the services of an excavation estimator. As the excavation expert, David Terry was able to determine the source of the problem. Great job performed by both.

Review 58 (2023-08-19 - Rating: 5)
They were so quick and come out less than 2 hours to fix our toilet. Thank you so much for all your help and quickly found issue. Didnt charge for weekend either. The best !!

Review 59 (2023-06-05 - Rating: 5)
Mario was wonderful... Kind and understanding of our situation. We had a flood coming from the foot of the toilet making it necessary for us to turn the water off to the house at the street. Here it was 10:00 pm on Sunday night. Emotions are already raw and high due to a recent death in the family. This was the last thing we needed. Mario was awesome...he explained everything and fixed the problem quickly and thoroughly and was so sweet and understanding. He cleared the drains and water lines from under the house and up through to the roof. He was unbelievably kind and showed compassion for my friend that had just lost a loved one and was clearly grieving. Seriously... We are so appreciative.

Review 60 (2023-08-17 - Rating: 5)
Andres was phenomenal. He truly helped us with our issue and even explained exactly how to prevent it and what went wrong. He truly makes the company a 5 out of 5 star or 10 out of 10 star company!!!!! THANK YOU SO MUCH ANDRES YOU ROCK!!!!

Review 61 (2023-08-24 - Rating: 5)
Andres we very professional, educational and got the job done for us. Definitely recommend & will continue using their services! - He worked on our toilet in a very timely manner!

Review 62 (2023-06-05 - Rating: 5)
Oh my gosh! This is highly regardedas the best professional service Ive had in a long time! Nicholas was on time, he was patient. Answered my 15 thousand questions and stayed until he repaired the issue with my kitchen sink. He was super kind and my little doggie liked him too! I have decided to share this company with my neighbors because of Nicholas. Thanks Roto-Rooter!Oh and he noticed my fence gate was loose and quickly fixed it too.This company is lucky to have him!10 STARS!!!!

Review 63 (2023-06-29 - Rating: 4)
Good afternoon I am a repeat customer for your company. Ive always been given great service.. however this time kinda razzled me. At the end of the day. I am pleased. It seemed to be a hard job this time, however your employees got the job done. Continue great service,nothings free these days ...you do have to pay as well as negotiate for what you want. Thank u for closing my week out great

Review 64 (2023-09-12 - Rating: 5)
Great help with our plumbing issues. They returned with cameras to help us see the belly issue as well. Great help, very courteous, and knowledgeable technicians. We know we can count on Roto-Rooter. Thanks, Josh B.

Review 65 (2023-10-01 - Rating: 5)
Steven was awesome! Extremely nice guy, that knocked the service out super quick just in time for my shop to open saving my day! Will definitely be using these guys in the future.

Review 66 (2024-11-25 - Rating: 5)
Steven from Roto-Rooter came within an hour of my call, fixed up my blocked drain (it was pretty deep) and was very polite and professional the whole way through. He was very upfront and straightforward about how much everything would cost before beginning.

Review 67 (2023-08-26 - Rating: 5)
Many thanks to Andres for coming out on a Saturday to fix a burst pipe. Top notch service and professionalism. Very responsive company as well. Great work!

Review 68 (2024-01-14 - Rating: 5)
My technician Dawson did an amazing job. I called and they to took care of my problem within 2 hours. I would recommend this company.

Review 69 (2023-08-01 - Rating: 5)
Mario from Roto Rooter arrived at our home on time. We had a plumbing problem that we had called three other plumbers out to fix and they didn’t. Mario took the time to diagnose our problem. He did a deep drain cleaning and made sure everything was in good order before he left. We will call Roto Rooter first the next time we have any plumbing issues.

Review 70 (2023-09-26 - Rating: 5)
Mario was great. He was able to troubleshoot our plumbing issue with a variety of techniques utilizing caution at every turn. Would recommend.

Review 71 (2023-08-31 - Rating: 5)
Its never fun when you have to deal with a clogged sewage drain but Joshua and Sean knocked out the clog in no time and it was not an easy task. There are some jobs you really should call the pros on and mine was absolutely one of them. I live in a 1947 pier and beam home and the pipes are not the greatest. I always call Roto Rooter because they are quick to respond and efficient. They include the camera in the pricing so it was nice to see what the problem was. Joshua Ballard was FANTASTIC. He was curteous, kind and professional. I am not sure if you can make requests for certain people but if you can try to get Joshua Ballard for the roto rooter and Sean Priest for the camera run, DO IT. Those guys are the dream team for stressful situations like mine. They both went above and beyond! They were more than fair with the pricing and they did a fantastic job. They educated me and explained things very well while working in this Texas heat. I cannot say enough, how fantastic these guys were and I HIGHLY recommend Roto Rooter. If I need them again I will definitely call! Thanks again to Joshua and Sean for all the help and making a nasty situation pleasant! :)

Review 72 (2022-12-23 - Rating: 5)
Professional and explained everything clearly as to what happened with the backup, and how they were going to fix the problem. Cleaned up afterwards. Always reasonable with price. We have used this company for years and have been very pleased with their service. Highly recommend them.

Review 73 (2023-02-24 - Rating: 5)
The guys sent out were awesome and super helpful!I was able to gain education on the pipes connected to the home, how to install and reset a toilet, and how to properly plunge it as well! LolThese guys are truly some star players and deserve a raise!Thank you so much for swiftly attending to our needs! Jorge Wong, and I believe the other techs name was Dyson did a spectacular job!They were excellent! Keep it going guys!

Review 74 (2024-11-08 - Rating: 5)
Steven was quick to arrive and serviced all my needs

Review 75 (2023-09-10 - Rating: 5)
My technician, Steven, was courteous and professional. He was in time and did the job well. The companies rates are really pricey but I could t wait for service.

Review 76 (2024-12-17 - Rating: 5)
On time, professional and communicated well; pricing as estimated,

Review 77 (2024-09-27 - Rating: 5)
He got here quick and the job was completed successfully.

Review 78 (2023-05-08 - Rating: 5)
Dawson was amazing. He was kind and professional. He fixed our drained sinks in a jiffy and made my first Roto Rooter experience an awesome one.Because of Dawson I now have Roto Rooter on my “ first company to call list”

Review 79 (2020-10-19 - Rating: 5)
Jeffrey Martinez came out and saved the day by unclogging my kitchen drain and line. He was courteous and knowledgeable and he wore his mask the entire time. He performed excellent same day service and told me and showed me how to use the product he left to address future issues. I am very satisfied with the service he provided today and highly recommend Roto-Rooter and especiallyJeffrey.

Review 80 (2023-09-22 - Rating: 5)
Roto Rooter came to the rescue at the most awkward time of the weekend to make sure that we had hot water in our new house! Mitchell, from water quality, followed up with a plan to make our water even safer to drink and use. Roto-Rooter is our new plumber for the future!

Review 81 (2024-01-19 - Rating: 5)
Love u guys, always fixed my plumbing issues fast and the guys who do it are great. Had milestone before but they went down the drain after you guys lol. You guys get 10 stars from me 😁😁

Review 82 (2024-12-10 - Rating: 5)
They got here pretty quickly and got my problem solved.

Review 83 (2022-10-08 - Rating: 5)
Nothing major ever happens on a weekday! Called RotoRooter on a Saturday when all my toilets and tubs started backing up and they sent Ricardo within a couple of hours. He was kind, professional, and he quickly assessed the situation and completed the repair. He even stayed and made sure all of my toilets were flushing and tubs were draining properly before he left. Will definitely recommend them and call them again!

Review 84 (2024-10-07 - Rating: 5)
Good technician. On time & polite.Spent a lot of time & cleared sinks.Was informative & helpful.The cost was really high—not his fault.

Review 85 (2023-02-02 - Rating: 5)
Guy was cool and repaired the leak around my sink drain. Not cheap, but came with a one year warranty. You get what pay for. Sometimes anyway. Would use again.

Review 86 (2023-08-21 - Rating: 5)
Kelvin was awesome. He gave us options and explained things in detail. The repair took just over an hour. Thank you! :)

Review 87 (2020-11-23 - Rating: 5)
Christian Andrews came out and saved the day by unclogging my master bathroom sink and replacing the boiler drains in the laundry room. He was courteous and knowledgeable. I am very satisfied with the service he provided today and highly recommend Christian!! Thank you for your service!

Review 88 (2022-09-13 - Rating: 5)
Absolutely the BEST !!!! It began with the most wonderful scheduler who sent James to my rescue immediately . He took care of the problem and and so very kind and professional . This is the company I will call again and in fact will be using for further recommendations and saved me so much money !!!!

Review 89 (2023-03-18 - Rating: 5)
Ive been using Root o Rooter over the years,Jonathan was very courteous.He toke time to explain problems, clean up after himself. 10⭐⭐ Jonathan

Review 90 (2022-08-09 - Rating: 5)
Extremely impressed. Not only did roto rooter send out a water damage assessment team to give a quote on repairing the damage to the home but the repair guys Ricardo and Serna both did quick efficient work and Arrived within an hour of the call being placed. Highly recommend. They even guaranteed the work for six months. Just awesome.

Review 91 (2021-12-20 - Rating: 5)
The first tech that came out was very helpful and knowledgeable. He informed us to call the warranty company once they opened the next day. After several phone calls and only getting the runaround we informed Josh that we weren’t having any luck and may just need to forget the warranty. Josh went out of his way and called the warranty company himself on our behalf and was able to get through! We were so grateful to him for this and truly appreciate it. He wasn’t able to make it out the next day to replace our water heater but his supervisor came and took great care of us. We were really impressed by the quality of service these two gave us. We definitely recommend this company and will use again in the future.

Review 92 (2024-02-03 - Rating: 5)
Dawson did a great job, communicated everything he was going to do and didnt waste time. Im very impressed!

Review 93 (2024-10-04 - Rating: 5)
Customer service was responsive and quickly assigned someone to come unclog a drain that had overflow. Stephen quickly fixed the issue and we were very satisfied with the service Roto Rooter provided.

Review 94 (2024-11-01 - Rating: 5)
They were prompt and did a great job

Review 95 (2023-07-24 - Rating: 5)
I called Roto-Rooter for clogged drainage and Mario came out to help us out. He was thorough and found the issue and had us back to normal in no time! Thanks Super Mario!!!

Review 96 (2020-03-09 - Rating: 5)
Highly Recommended. Exceptional professionalism and demeanor, if you want top tier service and a complex job done at light speed, Roto Rooter is your plumber. Roto Rooter has been the most outstanding plumbing service we have ever used. We had a drain that gets clogged, which required a rooter. Our plumber, Roy, was kind, friendly, efficient, helpful, and even courteous to our home. He made sure to explain everything to us and his service was cost effective, fast, and definitely solved our plumbing needs! We definitely will call them again in the future. They are literally the best plumbing experience we have had! We would highly recommend them to friends, family, and anyone else in need!

Review 97 (2022-08-03 - Rating: 5)
Andres was our technician and he was GREAT!!! Very professional, knowledgeable and kept me informed of everything that was going on. He was very efficient, thanks to him and Roto Rooter for coming out so fast, my family thanks you! Good job guys!

Review 98 (2024-01-12 - Rating: 5)
Came out quickly and had the problem resolved in less than thirty minutes. Reasonably priced. Friendly professional service from everyone.

Review 99 (2022-08-20 - Rating: 5)
Andres came and did a water heater pipe repair. He was supper professional about the job and even came in with his shoe covers which that’s a must in my home I really appreciated that. The job was done in a timely manner. He made me feel like he genuinely cared about fixing the issue and did an amazing job. 100x recommend him. Thank you for your service!

Review 100 (2021-11-06 - Rating: 5)
Wonderful and professional service done by D. Young. He fixed the kitchen sink clog in about 30 mins, gave us a coupon to use, and even provided his number in case we have any problems. Will be using this company again for sure.

Review 101 (2021-09-23 - Rating: 5)
I called Roto-Rooter at 12:30 and had them at 1:00 knocking our door. They texted to give me a time range for them to arrive. Vincent the plumber was completely aware of the problem we had last time. So he started working on it right away. He was fast, friendly, and professional. He explained the cost before he started. We were very happy with the prompt reply and resolution to our plumbing problem. I would recommend Roto-Rooter to anyone who asks.

Review 102 (2021-10-24 - Rating: 5)
Christian was great at making the repair my home needed. He was knowledgeable professional and friendly. He came in with a great attitude lets get your problem solved and get your life and comfort back on track. Thank you Christian for all your hard work and advice.

Review 103 (2021-05-13 - Rating: 5)
Roto-Rooter had completed a spot repair on our main sewage line but the reoccurring issue started shortly after the repair. Several plumbers were sent out but David ran a camera in the line from our clean outs and inside the house. Got straight to the issue and underlying problem. Highly recommend his services as he knows what he’s doing.

Review 104 (2022-07-16 - Rating: 5)
I cant say enough enough nice words about the service and the company. I was able to get help same day. I had friends installing several times plumbing under the sink and always it leaked. I decided to call the professionals and it was for me the right thing. I loved I got advise on so many things around plumbing and what was the problem. They were patient with my questions, experts, honest and kind guys. Next time I call the Roto-Rooter right away. Thank you.

Review 105 (2024-01-02 - Rating: 5)
Dawson was the most polite and courteous young man. Very professional. Highly recommend this company.

Review 106 (2020-10-14 - Rating: 5)
My wife and I have used the Roto-Rooter service previously when we had a similar clogging issue. So weve scheduled another appointment this time. Steve showed up on time, was courteous and professional, and he informed us on each step as he worked through the pipes.We are very satisfied with Roto-Rooter and the quality of its employees, we dont look forward to the next clogging problem but wed love to have the same service again. FWIW, we also bought a bottle of Pipe Shield since Steve had a very reasonable approach to having preventive measures. Thanks again.

Review 107 (2020-02-15 - Rating: 5)
On a Saturday morning I called Roto-Rooter as my entire system was clogged. Within one hour they had a technician at my door, just as promised. Also, within 45 minutes he had the system cleaned out and working fine. The technician was a pleasant and certainly knew his job. Since it was a weekend and early in the morning, I thought the price was competitive. Knowing I get this kind of service, Ill certainly continue to use Roto-Rooter and recommend them to my friends.

Review 108 (2022-08-13 - Rating: 5)
Scheduling was easy on the website. Service was completed with less than 12 hours notice. Both plumbers were professional and thorough with their explanations of what they did. I would use them again.

Review 109 (2023-08-27 - Rating: 5)
Joshua did an excellent job. Fast and reliable. Explained the issue with a plan to fix it. Definitely would call again.

Review 110 (2022-01-13 - Rating: 5)
Roto-Rooter was very responsive, professional, and did a great job. Having a sewage water leak within my home was a nightmare as is. Once roto-rooter arrived they ensured they had things covered. They kept me informed during the cleanup and were great with answering any questions I had. I highly their services, their workers are highly professional. I can’t say enough great things about their services during this hard time.

Review 111 (2021-05-26 - Rating: 5)
Daniel from Roto Rooter did a great job pumping out water underneath my house. He followed up with me every day, even on his days off, to check on the status of the moisture.Roberto the plumber figured out the issue was a broken pipe and did a great job fixing the issue. He was under my house fixing the broken pipe while partially underwater.Patrick the manager also reached out to make sure I was happy with the team. It was much appreciated.Great service and team for a stressful situation.

Review 112 (2022-10-30 - Rating: 5)
Ive had plumbing issues since moving into my home 3 years ago. This was the most thorough service that Ive received. Nicholas, the technician did his due diligence and identified a serious issue that no other plumber had previously identified. Nicholas and the field manager presented the issue at hand, along with a cost estimate, they answered all of our questions and concerns.

Review 113 (2022-05-05 - Rating: 5)
Andres and Norris were super attentive and thorough when detecting the issue. They both explained every step and we’re very friendly! I had another company come twice to fix the problem but they left it unsolved. One time Roto Rooter came they were able to fix it!

Review 114 (2023-05-20 - Rating: 5)
After calling around for close to 2 hours we contacted Roto-Rutter and within 30 mins they were at our door! So professional and even had a few jokes to make me laugh!!! We will always go here first from now on.

Review 115 (2022-04-24 - Rating: 5)
Emilio was superb in detecting the source of the plumbing problems I had. He displayed amazing customer service and made me feel secure that my problem was being resolved. I will utilize this service again!

Review 116 (2021-12-11 - Rating: 5)
Excellent, professional same day service with the results we needed. The techs were clean, fast, and knew exactly how to handle the issue. The problem was resolved. They guys that were here did a great job, this is the 2nd time they were out here for two different reasons, will call them when needed for future repairs.

Review 117 (2022-11-03 - Rating: 5)
The plumber that came out, Nicholas came only an hour, on the same day from my desperate call. He was nice, professional, and surprisingly inexpensive. Very quick and super clean when finished. If I ever have a plumbing need again I will be requesting Nicholas at Roto Rooter. And anyone else who has a plumbing need in the Dallas area should do the same. Also 24 hours a day if you needa repair or plumbing services at 3:00 in the afternoon or 3:00 a.m. costs you the same.

Review 118 (2022-07-08 - Rating: 5)
Jesse was able to quickly address our clogged toilet. Within 2 hours of calling, Jesse was at my door and cleared my clog. He was courteous and professional. I highly recommend.

Review 119 (2022-07-01 - Rating: 5)
Tech was great and fixed and repaired toilet leak but found out there was debris in the line so no water flow. He fixed this as well! Fast, awesome, and professional and cleaned up after repair.

Review 120 (2024-12-16 - Rating: 5)
Prompt and efficient! Steven was excellent

Review 121 (2020-10-20 - Rating: 5)
Came after we called late at night and were very professional. The two people they sent followed all of the cdc guidelines and were generally very friendly and polite. Immediately found the issue and talked to my landlord for me. Would definitely recommend having plumbing issues with them again.

Review 122 (2022-09-14 - Rating: 5)
The service person arrived quickly and solved the issue professionally and fast. He also gave us tips for avoiding the issue going forward. He was nice and friendly, too.

Review 123 (2022-10-01 - Rating: 5)
The tech, Ricardo, was very customer service orientated and explained what he was doing and how I could prevent this from happening again. Im a senior and know nothing about plumbing so that made me feel more confident. He showed up when scheduled and was very professional and got the job done. I would definitely use Roto-Rooter again.

Review 124 (2022-01-01 - Rating: 5)
Very happy with the service man that showed up Jose Not happy that I left work for my scheduled appointment between 130 and 530. I received a call at 3:30 and said nobody was available at that time. I gotta call after 8 oclock that said somebody could be here in 30-45 mins.I feel I should get a break on my price.

Review 125 (2022-09-02 - Rating: 5)
Jesse arrived on time and unstopped my sewage line. He was a pleasure to deal with. He was polite and very kind. I will recommend him to anyone needing plumbing services. God bless this young man.

Review 126 (2021-11-06 - Rating: 5)
Erik was outstanding. He got straight down to it , got it done , and made sure it was done right. He was totally proffessional his equipment was clean, fit for purpose and well maintained. Compared to another company who made excuses about the blockage. Erik cleared the line completely without any issues. Bit pricey but you get what you pay for. Well done

Review 127 (2020-10-17 - Rating: 5)
The technician Uriel was prompt and took precautions to socially distance. I could not be happier with the service he performed. This is the second time I have needed them in an emergency and they knocked out my problem both times in a safe and courteous manner. I recommend Roto- rooter to anyone who does not want the run around involved with unprofessional household services.

Review 128 (2022-04-22 - Rating: 5)
I had a shower clog and called Roto Rooter out after trying everything on my own to unstop it to no avail. They were very quick getting out. The young man, Emilio, was extremely professional and courteous. He assessed the situation and gave me a price, up front, for the work to be performed. The job ended up taking longer than expected due to the blockage being much further down the line than anticipated but Emilio worked diligently until he could fix the problem. When he finished the job, he cleaned up everything even the shower where the dirty water had backed up. Emilio went above and beyond. If I ever have any other plumbing issues, I will most definitely use their services again!Sincerely,Jan Logan

Review 129 (2022-07-06 - Rating: 4)
On this call they were very prompt. I’m having issues with getting in touch with a dispatcher for a follow up (that will be it’s separate review). Jesse was very professional and explained all his steps. He was fast and efficient.

Review 130 (2022-05-22 - Rating: 5)
Emilio was very professional and knowledgeable. He performed the drain cleaning service and was informative on maintenance. Another thing is that their service is 24/7 which is very helpful. I would definitely use them again.

Review 131 (2022-04-28 - Rating: 5)
After assessing the situation, Robert informed us of what was needed to be done. He proceeded with the repair and explained what he was doing and why. He worked quickly and professionally plus he was a pleasant young man. We are very pleased. Thank you!

Review 132 (2021-05-17 - Rating: 5)
David Terry and his team were professional and finished the job on time. David is very responsive to any questions and he is supported by very good admin team as well. Overall a positive experience and would recommend to anyone in the DFW area. Good job - Rotorooter team.

Review 133 (2021-09-26 - Rating: 5)
Chris went above and beyond to fix a problem that we had been trying to fix for days. We called at least 5 other companies before we got Chris out. He had to crawl the length of our apartment building and work in the mud and water. He was very kind, professional and efficient. We would definitely use him again, and recommend him to anyone we know

Review 134 (2022-10-22 - Rating: 5)
Nicholas came over after a job at 8:30 at night to finish the repair on my toliet. He was professional and courteous. He cleaned up the mess and didnt leave until I was pleased with the outcome.

Review 135 (2023-06-02 - Rating: 5)
Mario did outstanding work. He was efficient and knowledgeable on the issue I had and knocked it out same day. Highly recommend

Review 136 (2022-12-08 - Rating: 5)
Mario #1776 is the most professional and responsive. He answered all my questions with a smile. He made this experience so pleasant. Would always call and request him.

Review 137 (2021-09-13 - Rating: 5)
This is the second time we had roto-rooter out and both times were fantastic service. Steve came out today and was timely and resolved out issue quickly. We will def use them again!

Review 138 (2020-02-17 - Rating: 5)
Patio faucet had dripped since Christmas. Got tired of the freezing mess and called Roto-Rooter. We rescheduled for the following morning. Chuck called as promised, and arrived when promised. He gave us two estimates - one for replacing just the washer if he was able to get to it after 30 years of use; the second for removal and replacement of the complete faucet. Fifteen minutes later, the washer was installed and the faucet was drip-free. While doing the paperwork, Chuck expertly discussed my request for information concerning tank-less water heaters. He explained what was needed to be done and the costs associated. He suggested that, as a family of two, he suggested that the cost to replace both of our tank-type water heaters would be excessive considering our current water usage and he would not recommend them for us. Honesty, skill and integrity all in one technician!

Review 139 (2021-11-06 - Rating: 5)
Andres showed up quicker than expected. He was right to the point. He was very honest about everything that he could or couldnt do. He made no promises. I felt like he gave great service from start to finish. If I should ever have a future plumbings issue. I would hope he come back out. But I not too soon. Thanks you for fixing my problem.

Review 140 (2023-08-29 - Rating: 5)
The guys that showed up with were very nice and even double checked to make sure the pipes were clean.Will definitely use again if we ever need them.

Review 141 (2020-03-08 - Rating: 5)
A Saturday clogged pipe with everything backing up to the tub and shower... The nasty everything!Looked up Roto-Rooter online and made the call for help. The service technician, Roy, was dispatched and arrived in less than the two hour promised by the call center.Roy was very pleasant and surveyed the situation, gave me a reasonable quote (considering it was Saturday afternoon), and got down to business. In no time, the clogged drain was cleared.I recommend this company for your plumbing needs!

Review 142 (2021-09-17 - Rating: 5)
I called everywhere to get someone out on a Friday afternoon to fix my kitchen sink. No one was available until Monday. When finally Roto-Rooter said they could have someone out within 30-45 minutes I was shocked and elated.Kelvin and his teammate were amazing! Very friendly and extremely knowledgeable. Took time to look everything over and gave us advice for long-term maintenance. Roto-Rooter is now in my saved contact list!

Review 143 (2022-07-08 - Rating: 5)
James was awesome at fixing our leak faucet. He walked me through the process that he will take to fix the problem and is very knowledgeable.

Review 144 (2021-12-28 - Rating: 5)
The company office I work for has an older toilet and clogged. We encountered overflowed water and wouldnt flush. Roto-Rooter came and fixed the problem for us so quickly. It didnt even take more than 10 minutes, and they gave us suggestions on how to keep it from clogging in the future. Recommend them for their service!

Review 145 (2024-10-25 - Rating: 5)
Very polite and got the job done in a great amount of time

Review 146 (2021-12-12 - Rating: 5)
Ian was incredibly professional, kind, and quick with unclogging my main drain and installing a new toilet. The install looks great, and he explained in great detail what was found in the pipes as well as their state. Would highly recommend!

Review 147 (2023-08-22 - Rating: 5)
Kelvin is an absolute rockstar. Right on the camera to diagnose the problem. Cleanly and effectively cleared the clog… not a problem for him. Was a perfect professional!

Review 148 (2020-10-14 - Rating: 5)
Got great service from the team I dealt with, William Ewing, Justin Rayfield, Peter Zile, Ian. Took their time to explain everything they were doing and why. Very respectful and courteous, and I like that they stand behind their work with guarantees.

Review 149 (2021-10-23 - Rating: 5)
Everything was performed promptly, professionally, transparently and with friendly courtesy. Stuart took my call and data > Anthony called me back immediately > Erik (technician) was on the job in good time.. Erik diagnosed the problem at no cost to me and presented me with a written estimate, which I signed. Erik then cleared the drain blockage and left my bathroom in fine order. I’m a very happy customer, in all regards.

Review 150 (2021-09-15 - Rating: 5)
Christian was an absolute expert. He was timely, efficient and able to diagnose the issue perfectly. He was quick to get us on the schedule and taken care of. I appreciate his attention to detail. I will definitely request his assistance in the future.

Review 151 (2023-06-23 - Rating: 5)
I like to thank the young man who came out and service my home he was very knowledgeable and took the time to show us what was done I recommend Roto Rooter if you need anything done to your home call them and they will get the job done .

Review 152 (2022-07-04 - Rating: 5)
Thanks Roto- Rooter for your services, your worker did a great job. He was nice, and didnt quit until the job was done, and now my plumbing is working really well. I appreciate your services.

Review 153 (2022-07-09 - Rating: 5)
Great experience; all toilets sinks etc were backed up and there was no way we could have used any of the toilets at home. Thanks to the team; they were prompt (Friday late evening) and cleared the main sewage line. It all started working fine. The team was very professional.

Review 154 (2024-10-28 - Rating: 5)
Roto Rooter will deliver their Pipe Shield Maintenance Treatment directly to your door with no delivery fee and the stuff WORKS!

Review 155 (2021-11-25 - Rating: 5)
The service Tech Mario was great very friendly, knowledgeable of what I needed done, clean and neat as he worked. He went above and beyond to ensure the work was done properly and I was satisfied. Thanks for the great service and taking care of what I needed.

Review 156 (2021-09-26 - Rating: 5)
Steve was fast to arrive and a true professional from the first second. He was clear in his steps and gave me a full overview before starting anything. He was able to resolve my issue without having to use any alternatives, and provided extra guidance on a few things he saw that could be fixed (stuff i already had on my list to do, but glad to know a professional agrees). Would definitely recommend this company, and specifically Steve, for any plumbing jobs you may have

Review 157 (2022-06-25 - Rating: 5)
Andres went above and beyond to help us. He was a pleasure to work with. A friend of ours recommended RotoRooter and that trust was well placed. I wouldnt hesitate to recommend them also!

Review 158 (2021-10-27 - Rating: 5)
Temo and Alfonso were 2 awesome plumbers. They were clean workers and uncovered the problem quickly and repaired a very damaged pipe in two areas. I would recommend Roto Rooter again. Thanks for the awesome job.

Review 159 (2021-10-19 - Rating: 4)
Christian was professional and answered all my questions. He was very knowledgeable about my slab leak problem that I thought I had. It turned out to be a leaky tub. I have used Roto Rooter before and will call upon them again in the future.

Review 160 (2021-10-08 - Rating: 5)
Overall a good experience! I called and was able to get help the next day. The technician was nice and communicative about the issue, process for getting the problem fixed, and what to look out for in the future. The service was completed relatively quickly with no further issues! However, the fixed rate for their services is pretty expensive in my opinion..but don’t hesitate to reach out to them & ask!

Review 161 (2024-09-25 - Rating: 5)
Mark was very professional, and has a kindmanor.

Review 162 (2022-01-08 - Rating: 5)
Chuck was on time, professional and explained everything in detail from repair to cost.His customer skills are top notch.He went above and beyond to make sure we were taken care of.

Review 163 (2024-01-26 - Rating: 5)
Jesse was very knowledgeable and explained the problem and what the fix would. Thank you so much for getting our drain cleared.

Review 164 (2021-09-23 - Rating: 5)
Christian Andrews did a fantastic and very professional job. His understanding of plumbing and his ability to assess and solve a problem are far above any plumber we have used before. He came in behind a terrible plumbing company and had to chase one problem after the other. He was always thorough and professional, he kept the job site tidy and clean. He explained in detail what was going on and helped troubleshoot areas of concern with us. We totally enjoyed having him in our home and trust him completely. He has experience way beyond his years and we highly recommend Christian!

Review 165 (2022-06-29 - Rating: 5)
Excellent service! Andreas was awesome. Explained the issue, what steps were needed, and was very upfront with prices. Would use these guys again if issues arise.

Review 166 (2021-10-12 - Rating: 5)
Steve was quick and friendly with his investigation into my toliet leak. Gave me great advice and Had it taken care of with no issues. I am definitely going to use them again.

Review 167 (2021-08-30 - Rating: 5)
Easy to schedule. Technician Steve arrived on time. Very professional and courteous. Explained work needed and results afterward. Observed “no contact” guidelines. Very helpful in recommending what type of drain caps were needed to replace current ones.

Review 168 (2021-12-04 - Rating: 5)
Technician, Colby was curious, professional, kind, efficient and communicated very well. Overall from initial phone call to Royo-Rooter customer service operator, to call back to provide exact arrival time of technician and finally the technician completing the job, the service was prompt and good.Only thing that I’d say was negative is cost of service. Roto-Rooter’s charge is significantly higher than another plumbing company that I used previously for the exact same service a year ago. Maybe because Roto-Rooter are 24/7 while the other company works only weekdays? I don’t know, but definitely the prices didn’t go up that much in one year.

Review 169 (2021-10-26 - Rating: 5)
Kolby Wassel of Roto-Rooter took great care of us today in such a caring, professional, knowledgeable and personal manner... His company is blessed to have him as part of there team. He helped educate us and solves our problem. Kudos!!!

Review 170 (2021-08-15 - Rating: 5)
We contacted Roto-Rooter after midnight on a Saturday night after a neighborhood kitten got caught in a drainage pipe, and their website stated that they do animal rescue free of charge. Although they had no camera teams scheduled, one of their people still contacted us shortly after and drove 40 minutes to help us in the middle of the night. He was prepared to dig up the pipe for us if need be (though it thankfully did not come to that).From the moment we called, Rotor-Rooter let us know that they were doing all they could for our problem and kept us informed on what steps they were taking to ensure someone came to help us rescue the animal. It helped a stressful situation become more manageable, and I would definitely recommend Roto-Rooter for their responsiveness and their commitment to helping out their customers.

Review 171 (2024-08-05 - Rating: 5)
Derek, and Jose who was shadowing him, were fantastic. I had a clog in the main line, he explained everything to me so I understood the issue and the fix.

Review 172 (2021-02-02 - Rating: 5)
My wife and I own an old home that that was built in the 50’s that our tenant rents. The issue was a clogged sewer line. We had 2 previous plumbers out who stated they couldn’t unclog it and recommended we install new pipes for $5,000. I said heck no! So my wife called Roto Rooter and spoke with dispatch who informed her that someone will be out within 4 hours. They sent out a tech named Kelvin. Kelvin fixed what 2 previous plumbers couldn’t. Kelvin realized that the 2 previous plumbers were running a snake into the wrong pipe. Kelvin ran his snake down the correct pipe and removed some tree roots. He also educated us on different types of pipes and installation of new style pipes in the future. Overall my experience was 5 stars from the start to the end. Kelvin was very knowledgeable, professional, kind and courteous. If I ever need a plumber in the future I’m calling Roto Rooter and please send Kelvin.

Review 173 (2021-10-16 - Rating: 5)
Steve was not only on time, but at the wrong house address, our fault, we accidentally used auto fill for an old address. He showed up to the correct address very quickly afterwards and was amazing and truly helped us out first thing on a Saturday. Very professional and kind. Thanks Steve!

Review 174 (2020-03-13 - Rating: 5)
We called Roto Rooter, and they were to put home in 30 minutes. Wes was our technician, and he was the best thing since sliced bread. Will definitely be referring my friends and family to them, he was awesome

Review 175 (2021-02-04 - Rating: 5)
This review is for Christian at Roto Rooter and Roto Rooter separately.Excellent plumber. Easy to talk to and very knowledgeable.This was our forth try at getting our drains cleared at my work.I called to set up an appointment and I told them I wanted our drains jetted out. They sent a guy out with a snake, which I told, “I want it jetted, not snaked”. The second guy comes out with a jet in tow, and I told him that I wanted it jetted and he assured me that he found the blockage and it was fixed, I took his word for it. 3 or 4 days pass and our drains are backed up again. I call and tell them “I want our drains jetted”. They send a guy with a snake. He gets the snake jammed in the pipe and calls in a guy with a camera to help him see where he is jammed up at. The guy with the camera says there is a piece of metal that dropped in the drain 8’ down that is keeping him from pulling out the snake. I looked at it through his camera and it looked to be a piece of angle iron. They give me a quote that wasn’t unreasonable for the scope of work to dig it out, but still quite a bit money. They cut and leave the jammed snake.I think about it a while and ordered a fishing magnet to try and retrieve the the piece of metal but wasn’t successful. I get our cable camera and run it down the drain and can not locate the angle iron just the jammed snake. Myself and several guys remove the jammed snake with our overhead crane and are amazed at how jammed and how much cable was down there, probably close to 100’. I call again and tell them “I want our drains jetted and a camera”. They send a guy with cable and no camera, which we sent home. We call again and tell them “we want our drains jetted and camera”. They sent Christian.Christian was there for 4 hours and jetted all of our drains in the shop and one of our offices. He did excellent thorough work. He ran the camera throughout our entire drain in the shop and located and marked our main drain to city. He steadily worked, only pausing to answer questions we asked.The 5 star rating is for Christian only. He showed up and saved the day.I’m not going to rate Roto Rooter negatively in a market where most businesses are just trying to keep their doors open. BUT there is definitely room for improvement.

Review 176 (2021-12-30 - Rating: 5)
Fantastic response time, John was very professional and friendly, he was able to come quickly and identified the problem, fixed it in no time even though it was a difficult job having to dig to find the leak along the side of the house. I strongly recommend this plumbing service!

Review 177 (2022-07-17 - Rating: 5)
Andres and Berkeley did an awesome job clearing the main line and the bathtub. They were friendly as well as professional. Everything was explained completely by them. Awesome work!!!

Review 178 (2023-12-16 - Rating: 5)
Very friendly and knowledgeable. Love the fact they call you with all updates, information etc…Will definitely use them in the future if need be

Review 179 (2022-11-24 - Rating: 5)
Fantastic response and service from Wesley on Thanksgiving day. On a wet day he was prompt, friendly, explained everything clearly. He definitely helped save turkey day.Thanks Wesley!!