Heritage Heating & Cooling LLC

Photo of Heritage Heating & Cooling LLC

Located in Franklin, Tennessee

Address: 128 Holiday Ct Ste 116, Franklin, TN 37067, United States

Phone: +1 615-394-6000

Rating: 4.9

Services

  • Identifies as women-owned

Categories

  • Air conditioning contractor
  • Air conditioning repair service
  • Air duct cleaning service
  • Contractor
  • Heating contractor
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-09-04 - Rating: 5)

    Heritage Hearing & Cooling replaced my downstairs heat/AC unit in February and did an awesome job at a reasonable price. They installed it the day after we decided the old one was dead and it has been working great ever since, so when my upstairs unit sounded like it was going to blow up this morning, I didnt hesitate to call Heritage. Jeff was there a couple hours later and replaced a part. The unit is 29 years old and he could have easily told me it wasnt able to be repaired and sold me a new unit, but he didnt and saved me a bunch of money. Thats why when that unit does die, I wont hesitate to call Heritage.

  • Review 2 (2024-09-02 - Rating: 5)

    We have been in the Franklin Tn area for over 20 years and have dealt with several AC/Heating companies. Jeff Parks and Heritage Heating and Cooling are simply the best we’ve come across. Jeff is very responsive and will help you troubleshoot the issues even before sending a technician out.We recently had an issue with our unit during the hottest days of Summer. Jeff responded quickly and within a day Alex was out at our house diagnosing the problem. He was friendly, knowledgeable, thorough and patient in answering any of our questions.At one point we had to have our entire HVAC and duct work replaced and so I had to get several estimates from reputable AC/Heating companies. Honestly, the estimates were somewhat in the same ballpark, but Jeff Parks and Heritage stood out because of their prompt responses, excellent customer service, and their willingness to start the job immediately. I can’t recommend them highly enough.

  • Review 3 (2024-08-08 - Rating: 5)

    We just had our second install by Heritage Heating and Cooling. I can’t say enough good things about Jeff Parks and his company.They were scheduled to come out on August 8th but were able to move it forward by a day. Believe me, in this heat that we have been having in the Middle Tennessee area lately one day makes a huge difference.Alex and Matthew came out and were very friendly and respectable and treated our home like their own. They came in and got right to work. Heritage had replaced the heating on this unit a couple of years prior so the only thing that was changed out was the air conditioning unit. Alex and Matthew came in removed the old unit and placed the new one in with very little noise or distraction to me or my wife as we both work from home.They arrived a little after 8:00 am and were finished around 1:00pm. When they were done it was like they were never there.I know I usually review restaurants but this is a locally owned company and well worth your business. If you live in the Nashville, TN area, call Heritage Heating & Cooling for your HVAC needs in both residential and commercial, you will be as pleased as we are.

  • Review 4 (2024-06-15 - Rating: 5)

    Steve Cox did a fantastic job. Not only was he professional and very polite, he found out what the issue with our air conditioning was immediately and fixed it for an affordable price. I could not be more thankful.Heritage Heating and Cooling LLC is a great company and their employees reflect their values.

  • Review 5 (2024-05-30 - Rating: 5)

    Heritage Heating & Cooling has always done a great job of keeping our home and HVAC units in great working shape. Weve used them for maintenance, inspections, repair, and even a new downstairs HVAC system. Jeff and the crew have always been very responsive, helpful, and have done great work - including this last time I gave them a call for a last minute immediate need. Its great having a company that you can trust to take care of you. Would definitely recommend this business and will definitely keep using them in the future.

  • Review 6 (2024-07-04 - Rating: 5)

    Excellent company. I have used them for over ten years. They are honest and fair priced. Had service man Chase out today to fix my air conditioner. He explained everything clearly to me and had the air conditioner up and working in less than an hour. I highly recommend.

  • Review 7 (2024-07-17 - Rating: 5)

    Extremely helpful and provided excellent service! Communication was great and he was able to get out to our home very quickly. His knowledge saved us a lot of money after another service company tried to sell us unneeded work. I cannot recommend them enough.

  • Review 8 (2024-10-15 - Rating: 5)

    This company & their people are amazing! I’ve called them twice now, and Jeff has always responded quickly. Both times they came in & immediately found and addressed my air conditioning issues. I would highly recommend!

  • Review 9 (2024-11-29 - Rating: 5)

    This morning I noticed my heater eas blowing cold air. I contacted Jeff and he responded immediately and I had a technician at my house quickly. Chase (tech) was courteous, explained my options and promptly fixed my problem. The expense was minimal and service was great. We have used Heritage since the early 2000s and they never disappoint!

  • Review 10 (2024-05-10 - Rating: 5)

    We have been a long time customer of Heritage Heating and Cooling. From service and a new unit at our old house to service at our new house, they have always come through! Alex took care of us today With same-day service. He delivered the same excellent quality we have come to know and trust From Jeff and the team at Heritage. Thanks Alex and Jeff !

  • Review 11 (2021-06-11 - Rating: 5)

    My older upstairs AC unit developed a refrigerant leak and needed replacement, while the furnance is in great shape and fully functional. I got a couple quotes from local HVAC companies, all recomending furnace replacement, and upselling other things. Jeff came out, and recomended replacing only the AC system since the furnace was in good shape, and off the top of his head knew which evaportator coil would be a perfect fit on the furnance. On the day of the install the techs Billy and Matthew arrived on time, were easy to deal with, and did quality work, which was great since I am particular. Great experience from start to finish. The great reviews are accurate and well deserved.

  • Review 12 (2024-01-26 - Rating: 5)

    We have had multiple great experiences with Heritage. The first time we called Heritage was when our upstairs A/C failed during the heat of summer and the company we previously used wasn’t going to be able to get out to check on the problem in a reasonable amount of time. I searched reviews and found Heritage. Jeff showed up the next morning and diagnosed the problem for us. We decided it was best to replace the old HVAC unit. Heritage gave us an estimate, which seemed really reasonable but we got a few other quotes, but Heritage’s was by far the best price. The service appointment was scheduled promptly and the installation went super smoothly. The Heritage crew was really friendly and helpful. We have cats and dogs and they were very conscientious about closing doors and not letting our animals out.Since then, we have had our other two HVAC units replaced by Heritage. The most recent replacement occurred when our downstairs heater broke right before a huge snow storm was about to hit and sub-freezing temperatures were predicted. We first contacted Jeff on Tuesday night about the broken heater and his crew was here on Friday to replace the HVAC. The weather that day was terrible with rain and cold temperatures, but his fantastic crew endured the elements to ensure we would have heat when the storm hit.We highly recommended Heritage because they provided an A++++ experience.

  • Review 13 (2023-08-03 - Rating: 5)

    We had the unfortunate experience to lose our ac and we found Heritage through nextdoor and Google reviews. Ill say the owner was extremely responsive to our request on Sunday and was at our house first thing Monday morning. They quickly identified our issue and we needed a full replacement of our 3 ton unit. He found 3 in stock and quickly had us ready for install. The install crew showed up Friday right on time and had our new unit cooling the house extremely quickly. They were professional, courteous, and left the area cleaner than they found it. I couldnt recommend them more. We will use them until they arent an option, I dont see that happening anytime soon.

  • Review 14 (2024-03-19 - Rating: 5)

    The best customer experience Ive had dealing across any business. In the middle of the recent January deep freeze while Jeff was booked solid with appointments, took the time to return phone calls between jobs to help identify and solve the issue. I will absolutely be using Jeff with any HVAC issues going forward.

  • Review 15 (2023-10-16 - Rating: 5)

    Heritage Heating & Cooling is our absolute favorite for all things related to our heating/air. They are always super helpful, quick to respond, and quick to work us in their schedule. Alex has helped us several times and is always very professional, kind, and helpful. We appreciate him so much! We always feel like they offer the most reasonable prices as well, and give us honest information. We continue to call Heritage every time because they continue to provide excellent service.

  • Review 16 (2024-01-19 - Rating: 5)

    Jeff is the best! My heat went out and Jeff talked to me over the phone to troubleshoot and fix the unit. For free! This after he helped us this summer fixing our AC units with at $150 part when another company told us we needed a whole new system and gave us a quote for $12000.

  • Review 17 (2022-07-04 - Rating: 5)

    We highly recommend Heritage. Our A/C recently stopped working. We initially called another HVAC company. Due to it being a holiday weekend, they told us the wait would be about 5 days. We then contacted Heritage. Jeff arrived the next morning, a Saturday. He identified the problem quickly and made the repair. Thanks Jeff for the professional and prompt service you provided. It was awesome!

  • Review 18 (2024-01-21 - Rating: 5)

    “I gotta guy”. That’s what we would say in Chicago when someone asked if we had a connection. Well, if you need HVAC, I gotta guy.. Jeff is not my golfing buddy btw- he had done work for me only once before. But last night, Saturday night, no less, at 8:30, he was on the phone with me, helping me hack my furnace, so that I could have heat until it could be properly fixed. And he wouldn’t take any money for it. If he could have gotten the part I need, he probably would’ve driven over and put it on for me. I never leave reviews. But I had to do this, because this is how business ought to happen! Now- you gotta guy!

  • Review 19 (2022-08-02 - Rating: 5)

    We are very happy with our experience with Heritage. We are fairly new to the area and this is the 3rd AC company that we’ve worked with and Heritage by far was the most professional , efficient and attentive to our needs. No one wants to be without AC in the heat of the summer to then find out you need a whole new unit, Jeff helped make the best of the situation for us. Billy, Matthew and Drew were very courteous , professional and did a great job on the install.

  • Review 20 (2024-01-19 - Rating: 5)

    Heritage has been so helpful in keeping our family cool/warm. Their techs are super knowledgeable. They helped me figure out an issue on a Sunday afternoon right before the latest snow storm…and didn’t charge me! Who does that these days?

  • Review 21 (2019-05-12 - Rating: 5)

    Last month I was in need of two new HVAC units for my home. After a very strong recommendation from a friend, and reading the reviews on the Heritage web site, I decided to make the purchase from Heritage. I was pleased to do business with a family owned company and it was an added plus to be able to talk directly to Jeff the owner of the business. Jeff was great and explained every aspect of the units and the installation process. I felt this was someone who cared about, and valued my business. The installation crew of Steve and Justin were terrific. They were courteous and thoroughly professional. The installation went without a hitch, and both units are functioning perfectly. I am confident that Heritage will be there to service and maintain these units, and I give the company my highest recommendation.

  • Review 22 (2023-03-28 - Rating: 5)

    Its time to replace your Hvacs, where do you start? The most important thing I learned was if you dont feel that trust, move on! After calling several of Nashvilles larger companies I was totally discouraged. Repair techs undertrained, email estimates outrageous. Admittedly this is a major expense and corners should not be cut, but I was being taken advantage of. Heritage was different. I spoke directly with Jeff the owner, not a text not an email. His technicians were fantastic! Everything about this company is over the top professional with outstanding customer service. Very Highly recommend!

  • Review 23 (2023-09-20 - Rating: 5)

    I had a Goodman heat pump installed today to replace our old, failing unit. Jeff’s crew made quick work of removing the old and installing the new. Came inside to make sure everything was working properly. Very pleased!

  • Review 24 (2023-09-14 - Rating: 5)

    I can’t say enough good things about this business and I’m so thankful that I found them.A few months ago our downstairs AC stopped working in the brutal summer heat and, having just moved back to Nashville, I found a co (NOT HERITAGE) via Google search to come out and look at everything. They walked away telling me that I needed to buy a brand new AC unit for around 13k. I was floored.So, after this, I decided to seek a second opinion and asked family for a recommendation of an honest company that could come look at my issue and my brother in law recommended Heritage. They came out within a few business days and fixed my problem for $150 total. I told them about the first company and they responded that they would never pitch a brand new unit without trying alternatives first. Beyond them quickly taking care of the problem, which has been fixed ever since, they are an honest and ethical company and for that I will forever be a loyal customer.

  • Review 25 (2016-06-27 - Rating: 5)

    Heritage has continued to impress me over the years! I most recently got in touch with Jeff about servicing our AC units in our home. He was able to come out the same day, even though I called late in the afternoon! He repaired both units and we are enjoying nice cold air again! Jeff is always very courteous, respectful of our time and affordable. I will continue to recommend Heritage to all family and friends.

  • Review 26 (2021-05-13 - Rating: 5)

    We just had our second AC unit installed by Jeffs team at Heritage. The service we received first time round made Heritage and easy choice when this second unit went out. Jeff took time to walk us through what was wrong and all the options available to us to help us make an informed decision. It never felt like we were being sold, in fact, Jeff proactively suggested ways we could save money and explained the difference between the brands and models and how they differed.The installation teams were great, they didnt mind my asking questions and were really friendly to my kids. They took care of our home (carpets, personal items, walls) and took extra steps to minimize the disruption to our family. They even put my drop ceiling back together so I wouldnt have to get my ladder back out!Overall very pleased the service provided, the advice given, and the results we got. Highly recommend.

  • Review 27 (2020-05-06 - Rating: 5)

    Wow!!! Jeff and his team were incredible to work with. I manage properties and I had a lot of questions about models, specs, etc. Jeff worked through it all in a kind and patient way. I needed to get a replacement system for my mother-in-laws home and Jeff was incredibly understanding and generous with the situation. Not only was Jeff wonderful to work with, but the team of guys who came to install the unit were super courteous and professional. I HIGHLY RECOMMEND THIS COMPANY!! Fantastic experience. Will be using them again.

  • Review 28 (2016-04-27 - Rating: 5)

    Awesome experience. Both our downstairs and upstairs units stopped cooling with the hot weather moving in. Even though he was fully booked, Jeff was able to fit us in the same day and sent Josh over within a couple of hours after I called. Josh was very professional and friendly and was able to quickly recharge both units and get them cooling again. The price was more than reasonable and less than Ive paid other companies in the past. I would highly recommend Heritage and will definitely use them for all of our heating and cooling needs in the future.

  • Review 29 (2018-04-10 - Rating: 5)

    I recently used Heritage to install both a new AC unit and furnace. From the first call to the installation, everything was far better than I even expected after reading the previous reviews. Jeff came out the next day, and first checked to see if repairs would be the most cost-effective way to go. After realizing it would be better to replace the units, Jeff gave me 3 pricing options. When Steven and Justin came out, they were more than courteous and clearly top-flight pros in their field. Since its been installed, the upstairs bedroom (converted from an old attic space) has had markedly better quality of air, something I wasnt even expecting. 5 stars for Jeff, Steven, Justin and Heritage! Highly recommended.

  • Review 30 (2017-11-17 - Rating: 5)

    I strongly recommend Heritage Heating and Cooling! Jeff Parks and his team were incredibly responsive. They sent someone out to take a look at our issue in 30 minutes of my initial phone call. The team was detailed in explaining the issues and honest about my options. They worked with me on price to replace our three ton HVAC and were able to install a new system the next day. A team of four people worked quickly and efficiently and stayed to ensure everything was working properly with both my heating and cooling.

  • Review 31 (2021-11-06 - Rating: 5)

    We replaced multiple HVAC units in our 20 year old home. After getting estimates from a number of companies, we chose Heritage because of their competitive pricing and because they gave us the most confidence they knew what they were doing. Heritage did not disappoint. They met their estimate, the installation was flawless, they were always on time for their appointments, and they gave us great advice on choosing the right units for our home. Couldnt be happier with their work.

  • Review 32 (2021-11-27 - Rating: 5)

    Jeff and his team did a great job getting my HVAC system up and running again. They were fast, communicative, and quickly diagnosed a problem that other techs missed. Id been putting off repairing my unit for several weeks (partly due to some poor communication with other techs), but Heritage got me back in working order within a couple of days of my first call. Wish Id gotten in touch sooner!

  • Review 33 (2022-11-19 - Rating: 5)

    The team came out as soon as possible to take a look when our heat went out. My husband was so impressed with their team and said well they made me a loyal customer when they left. Their team not only fixed the problem, they explained it, gave us tips, and followed up the next day to make sure it was working. Our family had a warm nights sleep! Grateful for the Heritage Heating and Cooling family!

  • Review 34 (2016-10-08 - Rating: 5)

    I could not be happier with Heritage! We had repair work done on our furnace this week, and both the estimate and the repair process were seamless. Weve dealt with 2 other HVAC companies the past few months trying to resolve the furnace issue, and both of them gave us misleading information, and recommended a course of action that wouldve cost of $3,000 more than the repairs Heritage performed in one hour. We were referred to Heritage by a neighbor, and they have won our loyalty. I would highly recommend them to any other homeowner in Franklin!

  • Review 35 (2019-08-15 - Rating: 5)

    On Tuesday, 8/13, lightning struck my house and I lost both of my A/C units. I called Jeff Parks at Heritage (been doing business with him for 12 yrs) and he immediately dispatched Josh out to diagnose and determine that I needed new units. Josh was very knowledgeable and very professional. My units were installed today (8/15) and I couldnt be more happier with the installation services I received from Stephan and Justin. These guys were very thorough and did a very neat job on the install. Thanks to Jeff Parks and the Heritage team for getting me back in service so quickly! I highly recommend this company.

  • Review 36 (2021-05-18 - Rating: 5)

    I am beyond pleased with Heritage ! Jeff Parks runs his business with total attention and care for his customers. He is not only extremely knowledgeable but he is also personable. And unlike many companies these days he has integrity. I wholeheartedly trust him which is refreshing bc so many of the other local companies are always trying to upsell and /or overcharge. He came out to assess my problem same day and he was able to get my AC issue identified and resolved quickly thereafter. I will be using Heritage from now on and I highly recommend them. I am also planning to build and when I do I will definitely look to none other than Heritage for my new systems in my new home!!

  • Review 37 (2019-06-30 - Rating: 5)

    Heritage Heating and Cooling went above and beyond over a weekend to help us with a repair for our AC unit when the capacitor went out on a 90° day. Jeff was very friendly, went out of his way to help us, and ultimately saved us a lot of money. Although this time it was just helping us replace a small, inexpensive component, their level of customer service in the small things has convinced me to work with them when this unit inevitably goes out for good later in the year. Definitely recommend!

  • Review 38 (2019-12-18 - Rating: 5)

    Jeff was the third contractor that we received a bid from for the services of replacing our HVAC unit and making sure our ducts were in a row. At our first meeting, I very much appreciated how deeply he dove into the diagnostics, considering short and long term goals. He pointed out issues that other companies missed, and then swiftly remedied those problems with the help of his excellent team of technicians. Jeff and his team provide excellent service and back it up with knowledge of their field of expertise. My wife and I reached out to Heritage because of their excellent reviews. We are very pleased that we did. Heres another excellent review to add to the pile! Thank you very much guys.

  • Review 39 (2018-12-20 - Rating: 5)

    Our downstairs heater went out on one the coldest days of the season so far. But, like all things, I tried to fix any obvious failures. Once that did not work out I performed a search for a good HVAC company on a few of our neighborhood sites. Heritage was a repeat suggestion as a reputable supplier. Upon meeting Jeff, he was honest, and gave me his expert advice. After quick consideration I decided to follow his advise. His Technicians were Professional and also tolerant of the many annoying questions I asked. Their installation was quick, his price was fair, and their follow up was appreciated. I really have nothing bad to say as this was a positive experience. Oh, last comment, I have been here 30 years and have had all bad experiences except once prior to this installation which was clean and highlighted with extra attention to the little things, in this case digging out for the drain, applying drainage material, and even putting up a nice metal guard to protect that drain.

  • Review 40 (2017-06-24 - Rating: 5)

    I called Heritage when the company that I had scheduled cancelled out on me. Jeff was able to come out the next morning (Saturday) and figure out what was wrong. It turned out that I had shorted the wires to the thermostat myself when I was drilling holes to install a new thermostat. He showed me what to do so I could fix it myself and didnt charge me a dime. Its a blessing to find a company that is as customer-friendly as Heritage Heating & Cooling. I will definitely use Heritage for my future Heating and Cooling needs and will recommend Heritage to my friends and family. Thanks for the great service!!!

  • Review 41 (2018-05-16 - Rating: 5)

    I have been a satisfied customer of Heritage Heating & Cooling for over 16 years. Jeff and his team are very accommodating and professional, and their response time is super quick. I came home yesterday at 5:30 PM to discover that I had no AC in the house and called Jeff. He immediately responded with a text message (even though it was after hours), and Jeff was at my house before noon today. Cant beat their service, and their prices are great, too! Jeff values his customers and treats them well!

  • Review 42 (2018-11-02 - Rating: 5)

    Jeff Parks and Heritage Heating & Cooling are amazing! When I first went to turn on my unit the 1st of the cold days I learned it had died. I started doing my research and Jeff was so helpful and knowledgeable. I could really tell he didn’t just want to sell me a unit, he wanted to help me get what I needed. He always responded very quickly (which I have found is rare!) and was always completely honest with me. He was flexible on scheduling and was willing to work with me on the financial hit my wallet was about to take. His quote was very reasonable and after researching I found the equipment was top notch for the price. I ultimately did go with a company that was more local to me, and I hope I made the right choice, because I felt like I could trust Jeff completely. I honestly could not say enough good things about my experience with him. I would 1000% recommend Jeff and Heritage Heating & Cooling!

  • Review 43 (2018-05-02 - Rating: 5)

    Jeff and his team installed a new system in our house. We had several companies come out to quote what we needed but felt we got total transparency with Heritage that I feel we didnt get with the others. The decision to go with Heritage was based on their people alone and not the brand of products. When they came to install the system, the team was incredibly professional and caring. I would recommend Jeff and his team to any of my friends.

  • Review 44 (2018-01-17 - Rating: 5)

    Im a big fan of Heritage. They installed a new HVAC system for us last year and did a great job, and the guys that came out helped us diagnose a major issue with our other unit caused by former owners. Just today, during the cold snap in Nashville, Josh and Justin came out to help figure out why my condensation pump wasnt draining. It was a simple fix but they were professional, thorough, and super nice about everything. Its also great to be able to personally text the owner, Jeff, about getting service. Overall, this is a great company and I definitely recommend them to everyone on my street.

  • Review 45 (2024-02-28 - Rating: 5)

    Had three of the best today and Saturday. Jake Jeremy Francis they did a great job. Hope. they do the job again next year. I’m sorry if I got the wrong name of Saturdays I think it was Mike. Hope I got the right names but they know who they are.

  • Review 46 (2021-01-07 - Rating: 5)

    After 2+ nightmare weeks of misdiagnoses on my broken heating system with a contractor provided by my home warranty (Amazon Home Warranty), I finally convinced them to let me get a 2nd opinion with a contractor of my choice. I called Heritage directly and Jeff (I believe the owner) responded within an hour and Josh the technician was at my house the next morning. Josh was awesome and diagnosed the real problem in under 30 minutes and was out the next day with part in hand and fix done in about an hour and a half. Josh also went above and beyond in multiple conversations with my home warranty company as they tried to figure out a way to not cover the issue. I cannot thank Heritage enough for their expedient, honest, and professional response to my agony. Highly recommend them for your Heating and Air Conditioning needs!!

  • Review 47 (2017-09-16 - Rating: 5)

    Ive been doing business with Heritage for almost 10 years. You wont find a more helpful, professional, and trustworthy team. Josh did an outstanding job when installing my new AC compressor and even took time to clean up a wiring mess that I had created while trimming too close to the outside units. I highly recommend Jeff (owner), Josh, and the rest of the team at Heritage.

  • Review 48 (2021-06-19 - Rating: 5)

    We had company in from out of town so of course an hour or two after they arrived our upstairs HVAC unit went down. I was connected with heritage at the end of the day. Jeff noted that they would unable to get out to see what was wrong until the following day because it was late. However, when I got home from work Josh from Heritage was there working on our unit. Josh had volunteered to come out and help us even though his day was already done. Heritage went out of their way to help us when we needed it. Not only was the job done well, it was also done at a very fair price. Needless to say, Heritage gained a customer for life. Thanks Josh.

  • Review 49 (2022-07-23 - Rating: 5)

    Back in October of 2021 my wife and I had our second child. While at the hospital, Nashville got hit with some cold weather, so I made a trip home to turn the heat on for our newborn. But our furnace wasnt working. I called a big name company to come take a look, and they gave me a quote that made me choke. So my neighbor suggested Jeff at Heritage Heating and Cooling. Jeff came out, took a look, quoted me half of the original quote I received, and had it installed that evening. AMAZING!!Fast forward to today. Yesterday, we returned home from a vacation to find that our AC was not pumping cool air. The house was burning up, but we managed through the night. I texted Jeff at 6:30 a.m., he was at the house at 8 a.m., and had us all fixed up by 8:20 a.m.We will never use anyone else. Not only is the work top notch... not only is the pricing honest... BUT Jeff and his crew are a joy to talk to. They know the machines and are passionate about helping people. We tell everyone about Heritage H&C, and thats why Im posting this review.Thank you Jeff. May God bless you and your company.

  • Review 50 (2016-11-20 - Rating: 5)

    When our 15 year old gas pack died and we received an unsatisfactory response from another HVAC company, a relative suggested that I contact Jeff Parks at Heritage Heating & Cooling. Our call was returned in minutes and after we exchanged a few emails, we received a written proposal with a full description of the new unit, a very competitive price and warranty information. The installation crew was courteous, friendly and very professional. It was definitely a lucky day when I called Heritage. Great job, Jeff and crew!!

  • Review 51 (2024-01-19 - Rating: 5)

    I have used Heritage since moving into my townhome around 10 years ago. Yesterday (1-18-24) with freezing rain and my neighborhood streets iced over, my heat went out. I texted and they were able to get someone out to my house the same day and get my unit fixed. I cant thank them enough for their prompt response.

  • Review 52 (2013-09-24 - Rating: 5)

    Jeff and Josh have provided us fabulous service when we needed it! A couple of different issues occurred within the first year of moving into our house and Heritage always sent someone promptly who clearly explained the situation and our options. For one of the repairs, the part we needed (a coil) was actually under warranty -- something we never would have known had Josh not researched it and told us, saving us lots of money! Most recently, Jeff came out to our house on a Saturday afternoon when one of the switches on our outside units broke. It was the day of my daughters first birthday party and he was able to come out on the weekend and get the unit running again in time for the party and then ordered the part we needed to replace. Again, their service is excellent and friendly -- I definitely recommend them.

  • Review 53 (2014-06-16 - Rating: 5)

    We had just gotten to our newly purchased home on a Saturday afternoon to find the upstairs AC not working. With a moving truck arriving first thing in the morning, we needed a quick fix. Jeff, the owner, personally came out on Saturday late afternoon to assess and provide a temporary fix until he could get a replacement part needed for the repair. Once the part arrived, his team came out the next day and installed it. Jeff and his team at Heritage provided timely, efficient and courteous professional service. I found Heritage by searching sites like this which provided ample good reviews for their work and credibility. I highly recommend Heritage Heating & Cooling.

  • Review 54 (2014-05-09 - Rating: 5)

    Jeff and his team are top notch. Jeff assessed our current situation and thoroughly detailed our options along with costs associated in the decision process. Once a plan was in place, his crew did a great job with install. Heritage has built their business the right way, focused on great customer support. It is easy to understand why they are so highly rated, and they will get my future business as well.

  • Review 55 (2019-02-26 - Rating: 5)

    We contacted Heritage Air to have our air ducts cleaned. We called and that same day they were able to come and do the work. The two employees that came were great! Very friendly and considerate (we have a newborn and toddler) they did everything they could to keep the noise down and let us know when they were turning on their vacuum. The price was very reasonable and we can tell a difference in air quality.

  • Review 56 (2021-04-30 - Rating: 5)

    Heritage did an awesome job for us! We found a water leak coming from our split unit in the attic. They prioritized us in scheduling, and communicated throughout. Alex Officer was our technician. He had a great attitude, was super helpful, and efficiently diagnosed and repaired the issue causing the leak. He even found a secondary issue and repaired that as well. We will definitely call Heritage the next time we need help!

  • Review 57 (2019-10-31 - Rating: 5)

    After contacting Jeff on Thursday, he advised his tech would look at my furnace on Friday. However, due to a steady downpour it had to be moved out. Monday wouldve been fine with me since cold weather had yet to arrive, but Jeff made arrangements for the tech to come on Saturday.Steve arrived as scheduled and after inspecting the furnace confirmed what another company told me...inducer motor is bad, and the recommendation is to replace the complete furnace due to its age. Within 10 minutes, he left me with quotes for several units (both less than the competitor) and said to let Jeff know if Im interested. Absolutely no pressure.I already made the decision to contact Jeff on Monday and schedule the work, but he reached out Sunday afternoon asking if I had any questions. I didnt, and advised which unit I wanted. He said Steve and Josh will be out Monday morning to install, and to boot, I was upgraded to the next model at no extra charge. He said he did this because of my patience. I was shocked as this is unheard of these days. It proved to me he puts the customer first, and in my opinion is just one of the reasons why there are so many positive reviews.As expected, the techs arrived as scheduled, were friendly, professional, and courteous. They had the old unit removed and the new one installed in just over a few hours.Im thoroughly impressed and cant say enough about Jeff and his team. This is a top notch company and highly recommended. 5+ stars!

  • Review 58 (2014-01-21 - Rating: 5)

    We determined on Sunday morning that our heater was not heating the house. I found Heritage online advertising they are open on Sunday. When I called Jeff responded promptly and communicated continuously until we determined I had completed all the trials I could and the heat was still not working. Since we determined this was not an emergency situation Jeff arranged to come out Monday. He let us know he could be here between noon and 4 pm. He was able to send Josh and he arrived around noon.We could not be happier with the service, Josh found a wire had been connected incorrectly at the time of installation by another company and was able to correct the issue. While he was here he took his time to review the inside and outside units letting us know other corrections that need to be completed. We will continue to use Heritage in the future and highly recommend the service provided.

  • Review 59 (2019-04-03 - Rating: 5)

    This company is a 5 Star operation. From the owners to the technicians!! Heritage has been my go to since I moved to the area four years ago. Their response time, and professionalism are outstanding. They always explain in detail what they are doing or need to do.They just replaced my upstairs heat and air unit last week. The technicians arrived exactly when they said they would and there were about eight guys working on the replacement. They immediately got to work and they had it all installed much faster than I ever imagined. They were all so polite and when they finished and left you couldn’t even tell they had been there!!!

  • Review 60 (2016-04-14 - Rating: 5)

    We had received an estimate from our previous heating and air provider that I considered as excessive. I called Heritage, and that same day Jeff Parks (owner ) came to our house. He was very clear and concise in describing our options and services provided. The price was significantly less than our previous provider.The install was preformed by two well trained staff in a timely and professional matter. If I could provide a picture of the installed unit you would agree. I highly recommend Heritage for your heating and cooling needs.

  • Review 61 (2022-03-10 - Rating: 5)

    Update March 2022: Still doing great work. Responsive backed up with excellent skills. Glad I found them all those years ago. Shout-out to Jeff and Josh.If you like quality, honesty, attention to detail, technical expertise, and most of all NOT being treated liked a number, I recommend Heritage.I have lived in various parts of the country (the job moves me) and have been exposed to numerous Heating/Cooling outfits doing various work, giving me the ability to evaluate across the spectrum. Heritage has been the best.You get a one-on-one conversation with an actual technician who becomes intimate with your job and scheduling needs-then makes it happen. Wow!This is a smaller outfit that does great work. Give them a try and they will show you.

  • Review 62 (2014-02-08 - Rating: 5)

    In my previous house, I needed to replace the HVAC and Heritage gave me the best price among three quotes and coupled it with excellent service. We moved to another neighborhood and I asked them to check out our unit after another firm told us that we needed to replace our heat exchanger immediately. Josh came out and assured us that was not the case and it likely had another year or two to go. If you want to deal with a company of integrity that has the customers best interest at heart, call Heritage.

  • Review 63 (2019-06-03 - Rating: 5)

    After the compressor went out and my one was 88 degrees, I contacted Keiser, the ones who installed the system for Ryan Homes only 5 years ago and was treated with little respect and put on a waitlist. They would cut me off when I tried to explain my need.Then I came across Heritage on Yelp. I saw their awesome reviews and contacted the owner Jeff. He was prompt, responsive and respectful. I am SO glad I found Heritage. It was my first time using them and I cant speak highly enough! They fixed my A/C promptly and were extremely professional. I plan on using them in the future. (Ive also used Lee and had issues with them increasing rather than fixing the problem). Heritage is te best!!I received nothing (except for excellence in service) for this review.Thank you Jeff!!!

  • Review 64 (2013-10-19 - Rating: 5)

    Jeff, Josh, and all the crew at Heritage are people who have earned my respect and my trust. If you care about the quality of people you would have come inside your home with your family, I assure you Heritage is the place you should call. Putting the relationship aside because Im a good businessman who likes a good deal, I put a major A/C unit replacement job out to bid among others. I found one considerably more expensive and one very slightly cheaper who had lousy reviews. That led me to move up from being a maintenance customer to a major customer... and Id do it all over again. I am fiercely loyal to this team and I have already recommended them to friends several times. I recommend them to you, too. Consider your shopping done. Youve found people you can trust and who will ALWAYS treat you fairly.

  • Review 65 (2022-06-02 - Rating: 5)

    Our AC unit stopped working correctly the other day. Got in touch with Jeff, he said it would be Friday. Checked in with Jeff today(Thursday),he worked me into their schedule. Thanks Jeff!!! Stephen Cox our technician, showed up and fixed our issue. Stephen was awesome! Hes personable, knowledgeable and a nice guy. Always great having our issues fixed and having great people doing it! Thank you Heritage Heating & Cooling!! You guys are fantastic!!

  • Review 66 (2016-12-23 - Rating: 5)

    We recently had 13 out-of-state members of our family visiting for our big family Christmas celebration. Within the first few hours of their visit, our downstairs heating unit went out... no heat... no thermostat readings... not a good situation on one of the coldest weekends of the year. It was late Friday night and we were doubtful that anything could be done for the weekend.We contacted Jeff on late Friday evening and to our surprise, Heritage had someone to our house by 8am on Saturday morning. Special thanks to Steven Cox for making the service call on his day off work. Steven was able to repair our unit in less than an hour at a much lower cost than we had feared.We highly recommend the team at Heritage.

  • Review 67 (2013-04-19 - Rating: 5)

    If you have heating or cooling issues that need trustworthy assessment, attention, and/or repair, I can highly recommend Jeff & Heritage Heating & Cooling. Jeff made the extra effort to keep trying to contact me when my voice mail was having problems, and when he arrived on time as scheduled, he was polite, totally professional, and happy to explain and show me the problem with our a/c starter. He didnt try to sell me anything above the needed repair, and gave me full confidence in his expertise and commitment to repeat business as the mainstay of his companys success. Youll be happy you chose Jeffs company for your heating & a/c service, thats the truth from a satisfied customer who just met him today.

  • Review 68 (2020-07-29 - Rating: 5)

    Jeff and his team are outstanding! His follow up and communication are great! They are always timely and never make you wait and are very thorough. He always thinks outside the box on any fixes that need to be done that other companies would never bring up. I highly recommend Jeff for any heating and cooling needs. Don’t waste your time calling other companies for your needs. He is by far the best!

  • Review 69 (2021-08-21 - Rating: 5)

    Heritage has been our HVAC company for years and they continue to impress with every service call. Today, a Saturday, Billy came out to troubleshoot a unit that wasn’t cooling. He quickly diagnosed the problem and fixed it in less than 30 minutes. And, in spite of the rain and it being a weekend, he had a very positive attitude and was a pleasure to work with. Another job well done! Thanks Billy & Jeff.

  • Review 70 (2019-06-07 - Rating: 5)

    UPDATED REVIEW for 6/6/19 BELOW:Our lower floor HVAC unit had stopped heating. A few weeks ago it did the same thing, but I turned off the system then turned it back on and the heat kicked back on - I knew this was a sign of it going out. Unfortunately, this time it did not come back on and the first floor was getting cold.It was an early Saturday morning when this happened and I knew that most HVAC companies were not open. Not thinking theyd respond, I called Heritage since I had them check on something in the past. To my surprise, I talked with Jeff Parks (the owner) who helped me try to troubleshoot the issue over the phone... but even with his suggestions, the heat still would not come on. He actually came over that same Saturday and looked at the unit, performed some diagnostics and came to the conclusion that it was shot. We then went over what needed to be done and went through what the best option would be at an affordable cost. He did not charge for a service fee or even another fee for coming on the weekend!I did a bit of research and had quotes from other HVAC companies, but nothing compared to what Jeff was able to offer. I had his team come out that following week to do the replacement of my old 13 year old unit. They were on time, prompt, and friendly. His team flawlessly did the install without trouble on probably one of the coldest days. They also checked the crawlspace for ductwork leaks and didnt make a mess everywhere, which was definitely a plus. They did the install and tested the unit in about 3 hours and did a superb job!5 stars and would highly recommend Heritages services!!! They definitely go above and beyond for their customers.UPDATE: 6/6/19My upstairs AC units (original to the house from 2003) condenser finally died. We were hoping it could last at least another year, but unfortunately no. Service tech Josh provided the honest feedback indicating we needed a new unit (split AC/furnace unit) and that even replacing the old/outdated condenser would not be cost effective.Jeff got us scheduled in quickly since Joshs visit 2 days later, which is remarkable. The install team was very knowledgeable and courteous - even though it was rainy, they were mindful to put on shoe covers when they needed to go in the house. It was a very smooth install, no damage to anything, and they cleaned up everywhere they worked. The team did a great job explaining everything and showed me the testing of everything to ensure everything was working/operating as expected. So glad that our upstairs is no longer 83 degrees!Thank you Jeff and the Heritage Heating & Cooling team! Keep up your honest reputation you guys earned and good work. Definitely would continue to recommend to friends and family!

  • Review 71 (2017-07-21 - Rating: 5)

    Jeff and the team are great. They are very friendly and willing do do whatever is necessary to make you comfortable. Jeff is truly committed to customer service and gave us the best guidance and kept our budget in mind. Today it was near 100 and my old unit would struggle to keep the house at 78 where my new unit easily keeps it at 74. Thanks Jeff and team You can trust them. FYI, being able to text Jeff was also very helpful. You get the personal attention that you generally dont get from this industry.

  • Review 72 (2014-12-08 - Rating: 5)

    Great service, great installation, great product... what else can I say? We moved into our new home only to find both units were leaking coolant and needed to be replaced. I called the large HVAC company that I had been dealing with for many years for a price. Just to be sure that I was getting a good product for a fair price I also called Heritage, a locally owned company with great internet reviews. I had never used Heritage before so I new nothing about them but I never make a large purchase without getting at least two bids. The large company, that I had used for years, sent a salesman who proceeded to sell me on their two units and their price was very fair.Jeff, the owner of Heritage came to my house himself. It was clear that Jeff knew his product as well as the installation challenges. He pointed out one glaring problem with a coolant line which would not have worked with the unit specified by the large company. The prices quoted by the two companies were within $100 of each other but the Heritage unit had a better warranty and I could tell that Jeff knew what he was talking about.I went with Heritage and I am very glad that I did. The installation crew was efficient, neat, polite, and extremely proficient. Jeff came back to check on the job himself. If you are in need of any HVAC work get comparative quotes and do your homework but be sure to include Heritage in your bids. I am sure that you will find that this is the company to use.

  • Review 73 (2022-06-06 - Rating: 5)

    Extremely happy with our tech Josh who has a ton of knowledge in the field he works in!!! He is very kind and works extremely hard while at our house. Josh and the staff/company are very quick to act when we have issues at either the house or business. I am very thankful for that and that is why I plan to continue to use them. I would highly recommend them anytime you have issues with your a/c or heating.

  • Review 74 (2018-05-15 - Rating: 5)

    Update: Ive been using Heritage for over 4 years after having some issues with a unit installed by another company. Heritage has done all of my maintenance, service calls, water heater, and replaced two HVAC units for me. Even during busy seasonal times they always go above and beyond to work me into the schedule. They turned around a new split unit install in one business day in the middle of the first heatwave of the year when all HVAC companies are slammed.They give multiple options and prices have been competitive when I shopped around. All of the techs are knowledgeable, timely and communicate well. Finding a good contractor in Nashville can be tough -- these guys are great.Original Review 2014: Support a local small business over one of the larger chains! These guys are highly rated for a reason. Needed new HVAC install to replace my aging package unit. Heritage was competitively priced, very responsive to my questions on things like whole home humidifiers and different SEER options, and won my business. Happy with the install and would not hesitate to call on them for other needs. Nice touch to communicate directly with the owner and get a personal letter upon completion of work.

  • Review 75 (2021-07-26 - Rating: 5)

    After being denied by a home warranty company , I was looking for someone reliable. After reading the reviews I selected Heritage and see why their reviews were so good. Jeff spent hour’s diagnosing the problem and his team of Steven and Drew fixed the wiring issue that someone else had messed up, saving us $1000’s. I won’t call anyone else but them for any future problems.Thanks againJennifer & Steve

  • Review 76 (2018-01-27 - Rating: 5)

    We were extremely pleased with the service provided to us. We did not just have our system serviced but had a new unit placed. The timing of our unit quitting was during the extreme cold weather. They placed our new HVAC quickly. The price of our new unit was also competitive. We obtained bids from other companies for the same unit who were much higher. Steven Cox and Justin installed our new furnace. They were knowledgeable and professional. I cannot say enough about this company and I would highly recommend them! Mike K.

  • Review 77 (2021-02-18 - Rating: 5)

    I cannot say enough good things about Heritage Heating and Cooling. We contacted Jeff on a day when our heat went out. It was freezing! I thought there was no way anyone would be able to come out, because we had just received tons of snow and ice and the roads were terrible. Not only that, but we live on an enormous hill and anyone that came out would need to park at the bottom and walk up due to weather conditions. Well, one of the technicians, Josh, volunteered to come out and help. He was able to diagnose our issue quickly and have our heat back up and running again! This company actually cares about customers and knows what they are doing. In this day, thats hard to find. Highly recommend!

  • Review 78 (2022-04-27 - Rating: 5)

    Jeff and his team did a great job installing three units on my home in Franklin. From selecting the right equipment through installation and post-installation follow up they all were great to work with. Id recommend them highly.

  • Review 79 (2023-02-16 - Rating: 5)

    Heritage Heating & Cooling LLC replaced both HVAC systems in my home. Jeff and his team were very kind, reliable, and trustworthy. I plan to use them for all of my future HVAC needs and highly recommend them!

  • Review 80 (2021-08-06 - Rating: 5)

    A pleasure to deal withHeritage came highly recommended. The owner, Jeff, personally came to provide a quote. His use of technology to explain purchase and installation to us was very impressive. He provided us a very fair quote. Steven and Alex, the installation team, were incredibly unobtrusive with the installation. Working with such a professional group of people was great!

  • Review 81 (2018-05-21 - Rating: 5)

    My AC unit was not keeping up with the rising temps and it was Sunday morning. I found the company online and communicated with Jeffrey Parks (owner) who responded within 30 minutes. He promptly scheduled a visit for his first opening. I ended up not using this company because I was able to get in touch with the company that actually installed my unit. However, I found Jeffreys responsiveness impressive given that it was a weekend, and I appreciated knowing that he would have been able to come out on short notice. I would consider using them if I have trouble in the future.

  • Review 82 (2020-06-16 - Rating: 5)

    Jeff and his crew at Heritage have shown themselves to be the best for heating and cooling in the Franklin/Nashville area. I have tried others and without question trust Heritage more than any other for all my heating and air needs- others have been good- but Heritage is the best. Professional and I never worry about all being done well. So grateful to all at Heritage who have helped me over years.

  • Review 83 (2016-09-10 - Rating: 5)

    I have used Jeff and his crew at Heritage for many years and highly recommend them. Theyre fast, very reasonably priced, and personal so I can call or text with questions and not feel like Im a stranger. They also like to figure out problems instead of being bothered by them, which is a problem with other service oriented companies. Definitely call them first if you have an HVAC issue or need.

  • Review 84 (2019-08-26 - Rating: 5)

    I would like to thank Josh for his promptness in delivering service on Saturday evening. My air went out Friday pm and to my delight, Heritage works on Saturday!!Josh was my tech, he was prompt, through and had my air back on asap. He listen to what I had to say then went right to work to fix the problem. I will consider Heritage my home from now on to service my unit and all my air/heating needs.Thanks Josh, you are proficient and professional , a definite 5 Stars guy !!!

  • Review 85 (2023-11-29 - Rating: 5)

    Since they’ve installed my system a couple years ago. Which was done incredibly well! They have provided incredible support to us. From sending guys out to check on gear to sending useful links and lists to try and sort through things that have come up. Can’t recommend them enough!

  • Review 86 (2016-03-05 - Rating: 5)

    We were in the market for a new HVAC unit at our home in Franklin, and had several bids from different contractors. We chose Heritage Heating and Cooling for the installation. Not only was their bid very competitive, but Jeff Parks took the time to explain the pros and cons of the new units we selected, and answered numerous questions from both me and my wife with patience. He truly cared about us and was very appreciative for our business. Also, the team assigned to install the units was fantastic. Very neat work and really good guys, very cordial and amicable. I highly recommend Heritage Heating and Cooling for any and all HVAC needs. You will not be disappointed.

  • Review 87 (2014-12-20 - Rating: 5)

    We had a new heating and air system installed with Heritage and could not be happier. We live in the Donelson Tennessee area. Heritage gave us top notch service and Jeff Parks is extremely professional with his extensive knowledge regarding heating and cooling. His technicians arrived on time and were extremely courteous. We are extremely satisfied with the quality of work and the efficiency of our new heat and air system. We highly recommend Heritage Heating and Cooling

  • Review 88 (2016-06-26 - Rating: 5)

    Our AC unit suddenly stopped working on a Saturday evening. I was easily able to reach Jeff via text right from their mobile website!!! He quickly responded and after a long hot day graciously took us as his last appointment. He was able to quickly diagnose the issue and thankfully had the exact part in his truck to repair the unit! Even if he didnt have the part, I am confident his resourcefulness wouldve still gotten us up and running. He was awesome! Thank you!!!

  • Review 89 (2018-12-04 - Rating: 5)

    We had an annual HVAC inspection and found that out system was going down. We contacted Jeff (owner) and he immediately made an appt to meet with us. He gave us a quote, we shopped around and this was the best offer. His staff installed and showed me all the things I had questions about and even answers that I didnt have questions. It was excellent. Thanks Heritage

  • Review 90 (2018-10-03 - Rating: 5)

    **UPDATE: 2 years later, my blower went out on my unit. It happens. I texted Jeff and he had a guy out to confirm what was wrong within 2 hours and the next day they replace the blower and that was it! No intervention on my part. Still cant say enough about how much I like this service.Jeff at Heritage is the real deal and so are his workers. I am a new home owner and this was my first major repair. Jeff came 2 hrs earlier than scheduled after I called him on a whim to see if he could do the evaluation a bit earlier. I texted him the night before at 8pm about my furnace failure and he answered enthusiastically (I was referred by a neighbor). During evaluation/sizing, he came in and let me know what size unit to put in - pros and cons - personal recommendations, was honest about the components, and saved me money everywhere he could while still making money for his business, which I really appreciated. He even gave me $100 off coupon that he brought with him from his own brochure, who does that?! Awesome.The other company I had come in to quote didnt let me know about electric company incentives like Jeff did. They did not let me know that since I have newer programming thermostats (like a Nest) that I could save $100 on their quote like Jeff did (because I didnt have to install a new thermostat). They did not suggest re-using the concrete slab if its in good shape to save another $100 like Jeff did. This guy knows how to run a business. The sheer passion that he had to not just install a furnace, but to help people (I was without heat after all) was what sold me instantly - I scheduled an apt as soon as we were done sizing stuff out. Get this though, since I was out of town, he reserved a time window, for the following morning, in case I decided to go with him.The install guys - they were great. Introduced themselves to me before starting, were polite, and firm handshakes. I tried to tip them to pay for some of their lunch but they politely declined, which I disagree with, but respectable nonetheless. I checked the install after and it was all clean and well done. There was no dirt or foot tracks in the house when they were done so I appreciate them respecting my home when I wasnt there.Last minute, I asked them to service my upstairs furnace - which they gladly did to sync up the maintenance schedules on the two units.The fact that I took this much time to write this review should tell you enough about the business - I was not incentivized to write this at all, there was simply a follow up from Jeff himself with a copy of my receipt and some business cards.Ill be glad to do business in the future with Jeff and recommend to whoever I can - took some personal takeaways to how I operate at work from him (be enthusiastic and passionate about my work), and wish more businesses ran like this. Ill definitely be using to service my units when that time comes.

  • Review 91 (2018-04-10 - Rating: 5)

    I HIGHLY recommend Heritage Heating & Cooling. Over the last few months they have made two separate repairs on our home units. Great communication and response time! Josh was professional and courteous, and found the problem quickly. Jeff and his team are true professionals!

  • Review 92 (2018-07-02 - Rating: 5)

    Heritage is owned and operated by Jeff who exemplifies honesty and integrity. Our young technician who has serviced our home more than once is knowledgeable and professional.Jeff is always fair with pricing. I won’t consider any other Company in Franklin.

  • Review 93 (2017-08-26 - Rating: 5)

    I am a senior and did not know who to call when my air went out. I called a friend who referred me to Heritage. I texted them at night and Jeff responded quickly and set an appointment for the next morning. He found my unit completely out of Freon, suspecting a nail may have been shot through my wall and into the line since siding work was being done at the time my unit went out. The service tech worked with the siding contractor to cut out the wall and low and behold he was correct. Heritage quickly found and repaired the hole while the contractor was able to finish his siding. Everything is fine now and I did not get charged a whole lot too. I am glad I called Heritage and will recommend them to our Brentwood community. Finally, I feel like Heritage showed a lot of respect by working with the contractor and keeping peace through a tough situation.

  • Review 94 (2017-05-23 - Rating: 5)

    We had a service contract with another company when one of our units needed to be replaced. Id read very good reviews about Heritage Heating & Cooling so decided to call them for an estimate. Not only was the cost for them to replace the unit was a lot less than the other company with the so-called discount we received because we had a service agreement with them, but Chase and Steven were so knowledgable and professional and did an outstanding job installing the new unit.

  • Review 95 (2016-06-23 - Rating: 5)

    Jeff came to my house when we were dead in the water. The day before we had a lesser known company tell us we needed a new unit ($5k+). I got a second opinion, Jeff came over and spent 3 hours trouble shooting what was wrong with our unit. He fixed the screw ups of the lesser known company and my unit is working now. My only regret is not waiting for him to be available and going with the first available company. Heritage has a customer for life in me.*Note to future customers, Jeff is VERY busy. Best way to get a hold of him is to text him. If you contact him he will get back to you. Be patient and have your phone on you.*

  • Review 96 (2018-08-24 - Rating: 5)

    Jeff has always been very responsive to us on our repair needs. Multiple times we have had issues during the summer with our AC unit and he has gotten someone out to look at it and get it working the very next day. Once he even came out himself to do the repair. He talked through what he was seeing and the issues that could be causing it. I really appreciate his service and we are thankful for the help he has provided us. I would recommend this company to anyone.

  • Review 97 (2018-11-16 - Rating: 5)

    Heritage did a great job getting my AC unit back up and running even in the midst of a ton of work and service calls they had due to the heat we were experiencing. I really appreciated Jeff getting one of his techs (Chase) over to me the next afternoon after talking with him by text the evening before. He said hed try to get me in since we didnt have any air and the temps were in the high 80s to 90s at the time. Chase did everything he could but had to order a part but still came back and even worked through a storm that blew in. Jeff actually showed up as well to help. None of the other Heating/cooling places would come out and were scheduling for a week or two out because they were swamped as well. Chase even had to make a run to the store to get a tool to complete the job. I would HIGHLY recommend giving them a call if you need heating and cooling work. I will be using them again if and when I need service in the Franklin area! Thanks guys! Were cool once again!

  • Review 98 (2023-01-08 - Rating: 5)

    I woke up Dec 23rd with no heat - i called Heritage, and even though they were closed for the holidays, they called me back and walked me through several steps in order to “reset” the system. After the process, the heat was eventually restored. i also appreciate that Jeff also followed up afterwards to see if it was working properly. great service that was much appreciated!! Jack Weir

  • Review 99 (2013-08-30 - Rating: 5)

    Were very thankful to Jeff Parks of Hermitage for personally taking the time to clearly explain all our options and to point out repairs we did NOT need in addition to the ones we did need, thus saving us several hundred dollars. He also gave us great advice about paying for the repair monthly at 0% interest. His guys came on time, were quick, courteous & professional, did the job beautifully, and my a/c is now working perfectly. Great folks to do business with!

  • Review 100 (2022-01-04 - Rating: 5)

    My heating went out just as the temperature dropped and Heritage Heating & Cooling LLC provided prompt, stress-free service just when I needed it. I felt Jeff and Josh to be professional, reliable and honest. My problem was a minor and easy fix in the end, and I appreciated that it was handled as such. I also asked a few extra questions unrelated to the present issue, which Josh didnt mind taking the time to answer. Ill continue to use this business going forward. Thank you!

  • Review 101 (2022-02-12 - Rating: 5)

    Jeff is extremely professional and pragmatic. I really appreciated his effective follow-up, and how he really did his best to help me replace my HVAC. His team members Matt and Billy were super effective. A big thank you to the Heritage team!

  • Review 102 (2013-10-08 - Rating: 5)

    A few months after moving into my new house we began to have trouble with our a/c unit that was over 10 years old. We began to shop around to find the best pricing to replace the unit. One companys price included several things that I felt were markups, such as a new concrete pad for the same size unit when the old pad seemed in great shape. After this I heard by word of mouth of Heritage Heating and Cooling. They sent Josh out the same day and he gave me a quote which seemed much more reasonable and explained what I truly did and did not need. They did a wonderful job replacing the unit and it has worked very well for almost 2 years now. I have used them to service the unit as well and their employees are always polite, quick, and on time for the appointments. I highly recommend them if you live in the Franklin area

  • Review 103 (2019-05-07 - Rating: 5)

    Five stars all the way! Woke up with AC problem, called them early that morning, quick response and early afternoon appointment made. Problem was quickly diagnosed and even more quickly repaired and we were cool by the mid afternoon. Jeff was courteous and responsive for us and our technician Josh was fantastic. We will use these folks again and everyone else should too!

  • Review 104 (2021-01-21 - Rating: 5)

    When we moved into our current home the Heritage Heating & Cooling name was left as a recommendation from the prior owner. We have now used Heritage for over 5 years for any HVAC service needs. Our needs were primarily due to a 20+ year old system that they kept in working order for us whenever we had an issue. We finally gave up on the old system limping along and asked for their help to replace the unit. (I must add that the unit is placed in a difficult spot to reach, in the attic, unit laying on its side, requiring the technicians to lie on plywood slats to stay out of the insulation while installing!) They did a great job and we recommend them!

  • Review 105 (2020-11-16 - Rating: 5)

    Jeff and Josh have gone above and beyond! Their expertise and customer service is greatly appreciated. They truly care about their customers. If you are looking for a honest and fair company to trust with your HVAC needs look no further! Heritage Heating and Cooling is the best!

  • Review 106 (2018-07-10 - Rating: 5)

    Jeff and his team over delivered! Our AC went out last Thursday and they had us fixed up within 24 hours. The tech, Alex, was very professional and friendly. I highly recommend Heritage Heating and AC to anybody in need of a HVAC company. Thanks again for squeezing us in!

  • Review 107 (2016-08-03 - Rating: 5)

    Great experience with Jeff! was having trouble with leaks in my system and losing my mind. Jeff was able to locate the leak and send a great welder out the braze up a pin hole leak in one of my copper lines. Has almost been a week now and my air is still blowing cold! Competitively priced and great company and great work ethics all around.***UPDATE***So... A week after the bad leak was found and fixed, we had another pin hole leak pop up. Jeff had just sent me a text a couple hours earlier checking to make sure everything was still running good (which made me a customer for life and have already passed his name on to family menbers and friends because not very often do you get someone to do some work for you at your home and have the company do a follow up check just to make sure youre still happy with the work). Anyway, they came back out promptly and addressed the additional leak for just the service call fee which was $85!!! Im so ecstatic that I found such a great company that stands behind there work ( which this leak was a new one, not the one they fixed originally) so it by far was not an issue in there workmanship. It was just simply another leak that popped up after the fact that was due to poor quality materials use from the factory in our unit. Very hard to find such great people that take pride in making their customers happy like Jeff and his crew does. Two thumbs up from me 👍👍

  • Review 108 (2021-08-25 - Rating: 5)

    I highly recommend Heritage Heating & Cooling. The professionalism and attention to detail from Jeff and his team were above our expectations. Weve had a separate unit serviced previously by a different (but well known) HVAC company, and the difference in service and pricing is like night and day.

  • Review 109 (2022-03-12 - Rating: 5)

    Recently, our old home HVAC unit caught fire and was destroyed. I performed the traditional searches for trusted HVAC companies, including the better-known players such as Lee Company, Air Environment Inc, Tim Neal & Company, and others. Something told me, however, to “request recommendations” on Facebook and from close friends. I am so happy I did! The name “Heritage Heating & Cooling” kept coming up over and over from neighbors and friends who had used their services.I called Heritage and talked with Jeff, the company’s owner. Jeff came over at the appointed time, assessed my needs, provided a thorough overview of company offerings, and took all the time I needed to answer my numerous questions (and I had a bunch!). Jeff also provided a very detailed written estimate of all charges on the spot. In addition to lower prices, it just “felt right!”On installation day, the Heritage installers showed up on time and ready to go. They were neat and professional in appearance, and very meticulous about not tracking anything from outside into my house. After friendly greetings, they quickly got to the installation and had me “up-and-running” in no time. They were also very neat in removing the old unit, minimizing any damage to my yard, and removing all traces of new-unit packing material and other trash upon completion. They even stuck around at the end to help me program my new thermostat and answer final questions.In my 20+ years of living in Franklin, I’ve had many dealings with plumbing, electrical, and HVAC companies. There are “good ones” and “not so good ones!” Folks, “Heritage Heating & Air” is one of the good ones! I highly recommend them based on product & industry knowledge, price, and professionalism. Give them a try the next time you have HVAC needs. You’ll be glad you did!Al W.Franklin TN Resident and Happy “Heritage “Heating & Air” Customer

  • Review 110 (2015-10-16 - Rating: 5)

    Jeff & Josh provided outstanding service. Both were very helpful, knowledgeable, and most importantly HONEST. They turned around and had a new unit ordered and installed the next day. I really appreciate the speed and ease of working with this company. Both were highly accessible, and prompt in all dealings. The installation was done professionally, accurately, and done well. Thanks again guys. Highly recommended!

  • Review 111 (2018-05-11 - Rating: 5)

    I have been using Heritage Heating and Cooling for over ten years for both personal and business properties. Jeff and his team have always been extremely responsive to our HVAC needs (which are generally never at a convenient time!) and move quickly to solve whatever the issue may be. They have serviced equipment for me, and I have purchased new HVAC systems that they installed. Jeff has always been fair and has tried to save me money whenever possible. They are - On time. On budget. Polite. Great attitudes. They dont trash the property - to the contrary; very dialed into not making a mess and cleaning up after themselves. Nobody likes having to fix HVAC problems, but when its time...I appreciate knowing Jeff Parks / Heritage Heating and Cooling will treat me fairly!

  • Review 112 (2020-02-05 - Rating: 5)

    Jeff was super responsive and replaced our HVAC unit within three days of reaching out to him. He was in and out in no time for a very reasonable price and the installation even looks good. I highly recommend.

  • Review 113 (2016-06-29 - Rating: 5)

    I came home from a weekend away to find my AC dead and an 88 degree house. When I contacted the company I usually use, they told me I had to wait 3 days. When I contacted Heritage, they quickly agreed to come the next day. The owner himself came to my house! He had the part I needed with him, and everything was working well 15 minutes later. Highly recommended!

  • Review 114 (2015-06-23 - Rating: 5)

    I want to say a special thank you to Jeff Parks and his crew. They have literally rescued me two summers in a row. Jeff has shown up on a moments notice each time I have called and has ALWAYS given me a fair assessment of the work that needed to be done. His employees have always been on time, courteous and professional. If Google offered 10 stars, his company would most definitely deserve it. I will always be a faithful customer and recommend him to anyone needing heat or air. THANK YOU SO MUCH JEFF PARKS! You have rescued me from the heat and cold and I thank you so very much!

  • Review 115 (2012-08-04 - Rating: 5)

    Awesome service!!! Called them after patiently waiting for 2 of the hottest weeks of 2012 for another HVAC company to get back to me (was prepared to pay cash and not shop the price). Heritage called same day I inquired online and sent someone out to estimate. Installed a new system the next business day (heard from the other company the next week)! My new favorite for Heating and Air-conditioning!

  • Review 116 (2012-09-25 - Rating: 5)

    Jeff and his team are fantastic! We had a quote from another company that we thought we trusted and then found Jeff. Not only was his quote about 2k less than our other quote, but we preferred giving our cash to a small, locally owned business - an honest guy like us. So, we went with Jeff. He wasnt interested in selling us anything other than what we needed and got the job done quickly, as well. Id highly recommend them for your next HVAC need!

  • Review 117 (2013-08-10 - Rating: 5)

    WOW! My air went out on Friday night. I called Heritage Heating and Cooling right away. They made an appointment with me the next day, today, and now I am sitting in my cool house. Jeff Parks helped me. He was kind, hardworking, and most importantly honest. The price was way below his competition, after talking to other people who had the same services done, by other companies, I saved over $225.00! Thanks Jeff. Kathleen

  • Review 118 (2019-11-14 - Rating: 5)

    What a fantastic experience!! Needed service to my furnace at the last minute and within minutes of my appt request, I had a message that Josh was on the way to my house. He was so professional, kind, and thorough. He fixed my problem but also examined my whole system to make sure all was in working order. Its nice to know that this kind of company dedicated to customer service still exists. Thank you to Josh and everyone at Heritage!Demelza

  • Review 119 (2018-04-18 - Rating: 5)

    Were very pleased with the Trane unit that Heritage installed. We shopped around a bit but felt like Heritage had a good price and a reputation of being honest and fair.Spoke with the owner Mr. Parks briefly and he walked us through the process. He was able to send a team out to the house the very next day.Would strongly recommend Heritage to anyone needing HVAC work.

  • Review 120 (2022-09-08 - Rating: 5)

    Steven and team just installed this Trane duel fuel gas pack for us. They arrived early, kept the jobsite clean, the installation work was top-notch, and Steven answered all our questions. No need to look further than Heritage. Competitive pricing. Excellent communications. Quality work (yes, thats still a thing).

  • Review 121 (2019-05-17 - Rating: 5)

    Ive used Heritage several times over the past few years (for both regular maintenance and a major install), and have always been more than satisfied with their work. Great service and some of, if not the, most competitive prices in the area. Wouldnt hesitate to recommend them to anyone.

  • Review 122 (2018-04-16 - Rating: 5)

    Incredibly fast turn around time from the initial call for service to completion of the job. Josh was prompt, courteous and communicated each step clearly and quickly. Ill continue to use Heritage for all my HVAC needs. Very satisfied customer.

  • Review 123 (2021-02-27 - Rating: 5)

    The response from Heritage was unbelievable. I called late on Friday afternoon to schedule an appointment to have my furnace serviced. Steven Cox came out late Friday night and serviced my unit. He was very professional and friendly. Had my unit working in no time. Thank you Heritage!

  • Review 124 (2022-06-21 - Rating: 5)

    Jeff (the owner) and his crew saved our bacon during this heatwave when our AC went out. Alex and Stephen did the install of the new system in the attic and outside and were friendly professionals who knocked it out of the park. Been customers for years - Heritage never disappoints.

  • Review 125 (2013-08-17 - Rating: 5)

    I am always a bit skeptical of pricing from Williamson County contractors since Ive always been told that contractors in Franklin and Brentwood seem to charge premium rates. That said, when we found that we needed a total system replacement, I contacted five different companies to give us estimates on upper and lower a/c and furnace replacement. I tend to do as much research as possible when making a large purchase and not only was there a difference of over $2000 for the exact same equipment from the highest bid we received to Heritages bid (and yes, that was THOUSAND$, not HUNDRED$), when I spoke with Jeff, he offered no-nonsense education and advise on the various units available in todays market. He clarified some of the hardsell scare tactics used by other companies that had come out to evaluate our system (mold, electrical fires, carbon monoxide, etc) and put my mind at ease that our home wasnt going to explode with toxic waste if we didnt replace our units the same day they came out to speak with us. He had the best advice, the best price, the best response time, the best service - hands down. When his crew arrived for the installation, my husband said they were fast, professional, courteous and ever-so-hardworking. What a breath of fresh (cool) air to have a pleasant experience with a service provider......Jeff Parks and his company has served to restore my faith in Williamson County Contractors!!!

  • Review 126 (2019-07-24 - Rating: 5)

    I have used this company for about 6 years now. I can’t tell you how much I appreciate Jeff Parks, his kindness and professionalism. He will always return phone calls, offer good sound advise as to any repairs, new units, etc... I refuse to use any other company as to they are the best. Thank you so much, Jeff, for all the kindness you have shown me and the help you have provided. I just love you guys!!!

  • Review 127 (2019-08-17 - Rating: 5)

    I can’t say enough about Jeff, the owner and his team. Contacted them on Wednesday. Issue diagnosed on Thursday and a whole new unit installed on Friday! Don’t waste your time calling anyone else. Heritage’s service is unparalleled. Their crew is personable and hard working. Hands down the best HVAC company in the area.

  • Review 128 (2015-01-04 - Rating: 5)

    For many years, Jeff and the Heritage team have taken care of our homes. We first used Jeff in Spring Hill, and now at our farm in the Nolensville/Arrington area. The Heritage team has taken care of 4 units for us (2 at each home). And we have also purchased 2 units from Heritage (one at each home, both due to age). And Heritage Service has always been strong. However, we recently had a very unique situation that I had to share. At our new farm-home, we have a 7 year old HVAC unit for our downstairs. For weeks, the unit appeared to be short-circuiting. It would run sporadically, sometimes running for hours, and then not running at all. Jeffs team would come to the house at the earliest morning hours, and late after dark to try and catch the problem. Frankly, we were all frustrated. But when most local HVAC companies wouldve given up and tried to sell me a new unit, Jeff kept trusting his gut and his years of experience, feeling his team could eventually catch the problem. AND THEY DID!!! Turns out, it was a wire that was shorting out with a simple movement. And the repair was a small-dollar part instead of a multi-thousand dollar new unit. (And it should be noted Jeff was fair in his pricing on the service calls, despite having to send guys out to my house for weeks.) I have used Heritage for years, and they will continue to be my HVAC service provider for years to come. I highly recommend them.

  • Review 129 (2018-12-06 - Rating: 5)

    With temps in the 20’s, our heating unit would not shut off when it reached the set temperature. Josh came out and quickly diagnosed a wiring problem. He was very knowledgeable and thoroughly explained everything. He had us fixed in no time at a very reasonable rate without trying to upsell 😃. We highly recommend this nice young man and Heritage Heating & Cooling.

  • Review 130 (2018-10-05 - Rating: 5)

    Heritage Heating & Cooling showed up on short notice and worked with us on our availability to repair our AC unit. The technician was very knowledgeable and was able to detect a flaw in the AC unit itself to help avoid future issues. They were priced fairly, had a good attitude and gave me the impression that they are the class of AC repairs in this area.

  • Review 131 (2016-12-08 - Rating: 5)

    Josh has been out to my home at least two times. Once to install a 4 ton A/C unit without any difficulty and in a timely manner. Today, my heat was not working in my master and within 3 hours he arrived and replaced a pump on my furnace. I trust Joshs expertise and would highly recommend Josh and Heritage Heating and Cooling.

  • Review 132 (2018-09-04 - Rating: 5)

    Ive had nothing but great experiences with Jeff, Dixie and Josh at Heritage in both servicing my home units and replacing one at a rental property. Their prices were extremely fair and I highly recommend them. I also know this company gives back to the community. Good people.

  • Review 133 (2022-06-18 - Rating: 5)

    Called multiple companies and I kept on getting appointments for fee days later.Called Jeff and he got me in right away and fixed my AC with no hassle. Great service and great work ethic. I would recommend him to all my friends and family.

  • Review 134 (2020-06-05 - Rating: 5)

    Great service from Josh! He was helpful and informative, taking the time to educate me on how my system works, and ways to check that its functioning properly. Prompt, efficient, and friendly service! We will definitely be using this company for our future HVAC needs and recommending to others as well.

  • Review 135 (2018-08-20 - Rating: 5)

    Each star counts as 2 because I wish I could give this company 10 stars. I had a new HVAC unit installed upstairs by the big boys (begins with H) several years ago. Its never cooled right in the summer. Always too warm, too humid and ran constantly. Ive had numerous visits from the H company and a couple from a company owned by our gubernatorial candidate (begins with L). None of the techs called could solve my problem. Actually had one say I needed all new ducts. I called Heritage based on some reviews I read and the gentleman who did my service was courteous, professional and quite knowledgeable. Best of all, he fixed the problem within 30 minutes (seems the H company didnt do the proper settings on install.) Heritage gets all my business from now on.

  • Review 136 (2024-01-21 - Rating: 5)

    Our Heater stopped working when it was 15 degrees and Jeff came immediately to our rescue. Always helpful. Very grateful for having a warm home!! Thank you!!!

  • Review 137 (2017-09-14 - Rating: 5)

    Extremely accommodating and trustworthy company. Replaced my 21 year old HVAC unit while working through my schedule, difficult access to my yard, and very hot weather. Ill use Heritage in the future and recommend them to anyone I can.

  • Review 138 (2015-12-23 - Rating: 5)

    Got a good bid and decided that go with Heritage. Im glad I did.Work was done in a professional manner and on time. Installers were polite, clean and craftsman like.They installed both a/c and heating unit.I would recommend you give this Company a shot at a bid. I think you will be glad you did.

  • Review 139 (2023-11-07 - Rating: 5)

    The service was awesome. It was a tough repair and it took a special ordered part. Jeff was in constant touch with me and responded in minutes even offering suggestions. The service was fast and hiighly professional and the price was fair.

  • Review 140 (2024-08-15 - Rating: 5)

    Jeff was great! I have an older system and everyone else said that they couldn’t fix it that I had to buy a new system from them. I called Heritage and he came right out and fixed me up. I had cold air in less than 2 hrs. He didn’t try and sell me a new unit. I will definitely call Heritage for any future repairs and I will definitely buy a new unit next year from them. Thanks Jeff for being one of the good ones!

  • Review 141 (2013-01-16 - Rating: 5)

    I am very thankful to Heritage. I called them after someone else bungled a Nest install. I was freezing in my house, and embarrassed about the whole thing. Heritage had someone out to my house within a couple of hours. He found that it had been wired incorrectly. He fixed that, then hung around for a bit to make sure it was working good. Later that night the owner called to check on me. Very nice. I would recommend them in heartbeat, and I will definitely call them in the future.

  • Review 142 (2017-05-15 - Rating: 5)

    I chose heritage based on the ratings here. I was NOT disappointed yall! I told them that I was pregnant with a toddler and teen and our house was close to 85 degrees once it went out. He had Justin out within the hour who was able to get it running again in less than 30 minutes! He was efficient, courteous (thank you for taking off your shoes!!), thorough and very knowledgeable as he provided helpful tips for the future. I will be recommending to all of my friends!

  • Review 143 (2016-06-19 - Rating: 5)

    Called and Jeff came out the same day- we had been without a/c upstairs for months. He gave me a quote considerably lower than another company and got me scheduled 1 day guys that installed the unit were professional and quick! Very impressed with the entire process!

  • Review 144 (2015-05-26 - Rating: 5)

    Jeff and Chris were extremely polite, professional, and competent. They took a challenging situation at my home and engineered a solution that has worked extremely well! They worked quickly, efficiently, and completed the work at a price that beat the competition. Cant say enough about these guys and Heritage Heating and Cooling!

  • Review 145 (2016-11-30 - Rating: 5)

    I had my thermostat installed by someone else and it wouldnt shut off during the heat cycle. Installer was baffled and started calling different companies. Jeff at Heritage Heating & Cooling was the only one who helped him. Jeff walked him thru the reinstall over the phone and even texted over a diagram. Next time I will definitely call Heritage snd request Jeff. Thank you for all your help.

  • Review 146 (2013-05-17 - Rating: 5)

    Heritages employees are definitely the best of the best! I couldnt have been more impressed by the gentlemen I met during consultation and install. They answered all my questions and provided honest feedback. It is obvious this company is run with integrity and it shows throughout each employee. Ill definitely use Heritage again and I strongly recommend them to anyone.- Carl

  • Review 147 (2020-12-28 - Rating: 5)

    I had a situation over Christmas weekend where my HVAC unit wasnt actually heating my house. I knew of Heritage Htg & Clg through a coworker, and reached out to Mr. Jeff Parks with my dilemma. Mr. Parks listened to my description and went through a troubleshoot with me, offering a list of small things I could try to get it going or to verify if repairs would be needed. Thankfully, one of his suggestions hit the mark and we were back up & running!I truly appreciate Mr. Parks and his willingness to help out over the holiday weekend. Heat is working just fine now, and Im so grateful!

  • Review 148 (2018-06-04 - Rating: 5)

    Jeff, the owner, came out on a Saturday for a service call on my AC unit. Within a few minutes, he was able to identify that the issue was a start up capacitor and he was able to replace it with a part he had on hand. I will definitely use this company again in the future.

  • Review 149 (2017-09-24 - Rating: 5)

    We have a 15 month old at home and couldnt run our A/C because the drain was clogged and started leaking into the ceiling. Chase from Heritage came out and was able to get everything corrected in a short amount of time. He was very personable and professional. I would highly recommend Heritage and specifically Chase.

  • Review 150 (2017-08-31 - Rating: 5)

    Heritage and came and serviced all 3 - 8 year old HVAC systems and we have been extremely pleased with their prompt service, detailed explanations and very reasonable priced repairs. We will NEVER use anyone but them. They are awesome to deal with!!

  • Review 151 (2016-08-11 - Rating: 5)

    In the 15 years I have lived in Nashville, Heritage is the most dependable and affordable AC/Heating repair company I have used. And that includes some larger ones who are more expensive. They respond to your call immediately via text and always deliver same day service. I woke up today at 6:30 to discover our downstairs AC unit was out. Texted Heritage and by 7:30 their tech was here and fixed the problem, a blown capacitor, within 20 minutes. I would recommend them to anyone who needs an AC repair within the Nashville area.

  • Review 152 (2013-10-05 - Rating: 5)

    Thank you to Chris and Caleb for a professional job installing our new HVAC system. They were on time, neat and pleasant to have in my home. Thank you Jeff for the recommendations for our unit and a very fair price.

  • Review 153 (2018-03-18 - Rating: 5)

    Very knowledgeable and trustworthy people. They have replaced our downstairs HVAC unit and had the lowest quote. Also when we have problems with our aging unit upstairs they are very quick to respond and fix the problem. We wont go to anyone else from now on with heating/air issues!

  • Review 154 (2020-12-16 - Rating: 5)

    My call was answered on the first ring, my appointment was set up in the first conversation, and I was booked a next-day appointment. You can’t beat the service (or expertise) that Heritage Heating & Cooling provides! Genuinely, I will be referring anyone in need of HVAC help to Heritage Heating & Cooling!

  • Review 155 (2016-11-11 - Rating: 5)

    I live out of town and needed a unit replaced. I began the process with Jeff, and to my surprise, it was seamless. Everything was handled professionally and expediently. The price was very competitive and everyone was happy when finished. It was nice to know I could get this done not being there and feel good about it after it was done. Thanks, Jeff and your crew for making my life a little easier! Robert Flannery

  • Review 156 (2024-10-19 - Rating: 5)

    Excellent service and quick response on a repair. Great company with knowledgeable technicians

  • Review 157 (2019-07-15 - Rating: 5)

    Josh was extremely friendly, knowledgable, courteous and professional. Within hours of my initital call, Josh came out and quickly patched up our fried circuit board to get us back up and running until a new board could be ordered. Very reasonable cost. Wont hesitate to use these guys in the future and highly recommend to others.

  • Review 158 (2021-02-16 - Rating: 5)

    Jeff and Heritage saved the day! Our heat was not working on this frigid day, so we called Heritage. Jeff responded immediately. While no tech available he sent a checklist for us to use in the meantime. Success!!!! Thanks Heritage! Jon and Laura

  • Review 159 (2018-08-28 - Rating: 5)

    Josh came out today and fixed our unit. Grateful that he explained we can replace different elements at different times if we want to (e.g. replace just coils, where we have a slow leak, without having to replace entire unit). We will be using Heritage from now on.

  • Review 160 (2016-03-17 - Rating: 5)

    Called them on a Tuesday afternoon, set up an appointment for Wednesday morning. The tech Josh showed up promptly at 8:30 and diagnosed my issue within minutes. Didnt try to upsell me on anything and fixed my issue within an hour. They will be my first call in the future if I have HVAC needs, highly recommend!

  • Review 161 (2019-10-31 - Rating: 5)

    Jeff Parks came to see me on a Sunday! I had water leaking from my unit and none of the big companies could work me in. I was wondering if this was too good to be true, but it wasnt. Jeff and his team were thorough from start to finish, and did a great job. Will only be using Jeff and his team from now on.

  • Review 162 (2021-05-24 - Rating: 5)

    Cannot recommend Heritage enough. Saved us big $$$ a couple of months ago after a well-known competitor told us (falsely) that we needed completely new units. Saved us again recently when our upstairs unit had a coolant leak.

  • Review 163 (2018-08-21 - Rating: 5)

    Amazing service with great prices. Jeff and his crew were very professional and timely with my unit replacement. I highly recommend Heritage for any of your HVAC needs!

  • Review 164 (2019-11-13 - Rating: 5)

    WOW! Awesome service. I called, Jeff answered. Super nice guy. He had someone out to my house in 10 minutes. Literally, 10 minutes. My heat was working again in 30 minutes from the time I called. Fantastic service. Friendly people. Good job Heritage!

  • Review 165 (2021-10-08 - Rating: 5)

    Josh and the team at Heritage did a phenomenal job with servicing and setting up new WiFi thermostats.Josh was timely and knowledgeable and made things easy.Thanks again, Josh!

  • Review 166 (2014-06-06 - Rating: 5)

    Heritage always goes above and beyond in customer service. I have been working with the same tech, Josh, for years now and can get him on the phone or text almost immediately. He knows the products and does the job right. He and Jeff respond extremely quickly to all issues, even when they are slammed.

  • Review 167 (2019-06-30 - Rating: 5)

    Very prompt response to initial call and very prompt scheduling of service appointments. Once they even told me how I could fix something myself without the need for a service call (It was was a pretty simple fix -- nothing technical -- but it worked!). Installers and technicians are always competent and knowledgeable. I recommend this company to anyone.

  • Review 168 (2022-10-24 - Rating: 5)

    Steven came out and fixed our problem quickly. Very professional and texted to let me know he was at the house. Highly recommend for your heating and cooling needs.

  • Review 169 (2019-01-22 - Rating: 5)

    Woke up with NO heat on a very cold January morning....and it was a holiday! Nevertheless, I called Heritage Heating and Cooling and they had a serviceman at my house within two hours! Unfortunately it was not a quick fix because the furnace motor was burned out. However, parts were ordered and repairs underway and by the next morning it was operating perfectly!!! You can’t ask for better than that! 😄

  • Review 170 (2019-12-16 - Rating: 5)

    My heat went out, and they were able to be there in less than an hour to diagnose the problem. They could have replaced an expensive part of the unit, but the entire unit was old so I decided to have them install a whole new unit instead. They were able to do it the next day. Very fast, courteous, and reasonable prices.

  • Review 171 (2013-12-12 - Rating: 5)

    Our heater broke the day before Thanksgiving (!)-- and Jeff was kind enough to come out to figure what was wrong with it on Thanksgiving. It turned out the motor was done, but they were able to fix it quickly and all is well (and warm) now! Very friendly prompt service.

  • Review 172 (2023-05-22 - Rating: 5)

    I have used Heritage Heating and Cooling for years and they always do a great job. Josh is very kind, thorough and informative.I highly recommend them!

  • Review 173 (2021-06-12 - Rating: 5)

    AC went out on a Saturday and the owner, Jeff, came out to service our units. Did a fantastic job. Highly recommend Heritage heating and cooling!

  • Review 174 (2016-07-31 - Rating: 5)

    Jeff came out late on Saturday. He knew exactly what to fix. He was very personable and reasonably priced. I will certainly use Heritage Heating & Cooling again and would recommend to others.

  • Review 175 (2017-08-29 - Rating: 5)

    Honest service companies are hard to find these days. Jeff told me what to do over the phone to solve my problem and avoid the service charge. The problem was easily fixed. I highly recommend Jeff and his team at Heritage.

  • Review 176 (2015-07-26 - Rating: 5)

    I called Jeff Parks this Saturday evening @ 6:10pm to see if he could look at my AC system which stopped working. While in route heading home for the day he instead headed towards my home to take a look and diagnose my HVAC unit. That is what I call customer service which is very hard to find today with any HVAC contractor. Thanks again Jeff!!

  • Review 177 (2018-04-25 - Rating: 5)

    Great experience with Heritage. They were all very professional and non-preasuring during the entire process. They did not try to upsell and even told me to get other quotes to make sure I was getting a good price. Quality work and a decent price. Highly recommend Heritage.

  • Review 178 (2018-05-02 - Rating: 5)

    Big things come in small packages! Jeff and his team aren’t the biggest gig in town but their customer service is outstanding. A different company was giving me some issues with locking caps so I turned to Jeff for some help and advice and he came through big time.

  • Review 179 (2019-08-02 - Rating: 5)

    Underpromised and over-delivered....AGAIN!!!I had water coming out from underneath the A/C in the basement and called Heritage this AM. Texted back right away that they would be out late afternoon...impressive. But wait, at 12:15, they called to say the technician was on his way! He came out and immediately found the system just needed to be vacuumed out for a clog in the drain. In less than an hour, the problem was solved. I have used Heritage for several years and give them 5 stars everytime. Simply the best!!

  • Review 180 (2018-05-18 - Rating: 5)

    Heritage Heating And Cooling did an amazing job. They treated me like family and got my home cooling system working within a day. Jeff and his team are the best

  • Review 181 (2024-06-22 - Rating: 5)

    We have been using Heritage for about 10 years now and they have replaced two of our three units for us. I highly recommend them. Jeff always replies quickly and sends someone out to solve our HVAC problems. One of our units stopped cooling and Jeff made sure to schedule us quickly (thank you). Chase came out and gave the units a good cleaning and were back to cool. Chase was professional and was really a pleasure to work with. Its always nice to have an expert working on the units, and Chase definitely is. I cannot imagine having to work in our attic in this heat, thank you Chase for taking your time and doing it right.

  • Review 182 (2019-07-03 - Rating: 5)

    Jeff and the guys here in Franklin went above and beyond to be helpful and thoughtful about the installation. Showed up prompt, took time to answer and explained any questions I had. Great customer service and cleaned up after themselves. Did everything they said they would too.

  • Review 183 (2022-10-21 - Rating: 5)

    We continue to be impressed with HH&C from installation a few months ago through to Steven quickly resolving to a minor issue today. We highly recommend the whole team for their knowledge and professionalism

  • Review 184 (2018-07-07 - Rating: 5)

    High quality service and professionalism. Been using Jeff and his staff for over 10 years and they are simply the best. Honest, dependable and always there when you need them. You cant ask for anything better!

  • Review 185 (2020-02-10 - Rating: 5)

    Im a DIYer that needed a part. My 16 supply trunk was terribly attached and I needed a ridiculously big elbow. Jeff personally checked the warehouse, was surprised to find it and met me on his way home to deliver it. He did this as a favor to a neighbor although he didnt know me. This was 10 years ago and I still remember his genuine willingness to be helpful and he taught me how to treat customers.

  • Review 186 (2024-01-20 - Rating: 5)

    Jeff and his team have been my reliable go to for dependable service for over 10 years. I highly recommend Heritage. Great service, great people.

  • Review 187 (2016-01-10 - Rating: 5)

    Excellent company to work with. Fair price. On time. Polite and friendly people. High quality workmanship. I highly recommend Heritage to anyone needing HVAC work.

  • Review 188 (2017-07-18 - Rating: 5)

    Each time Heritage Heating and Cooling has come to service my system they have returned my phone call promptly, communicated with me clearly and accommodated my scheduling needs. Today was such an easy fix; I should have figured it out myself! They gave it to me free! THANK YOU!!

  • Review 189 (2020-12-08 - Rating: 5)

    Jeff and his team are the best in the business! They fulfilled their commitment to us after business hours and we are truly grateful! They are very personable and professional, you will not be disappointed!

  • Review 190 (2018-09-19 - Rating: 5)

    Billy and Matthew were friendly, courteous and professional in installing our bonus room system. They answered our questions and completed their in a timely manner. Would highly recommend Heritage.

  • Review 191 (2022-05-12 - Rating: 5)

    Heritage Heating came by my place and repaired all my cooling duct work and maintenanced my air conditioning unit. They did an exceptional job!

  • Review 192 (2019-11-15 - Rating: 5)

    Jeff was my guardian angel when my heating element went out on my packaged HVAC unit. I would recommend him and the rest of the Heritage Heating & Cooling family to anyone I know.

  • Review 193 (2021-02-16 - Rating: 5)

    I called for a no heat this afternoon and Heritage was the only Company that was able to help me get my heat running. Its a snow storm out right now so they couldnt physically come out, but walked me through to get it working again!Best customer Service I have seen it about 15 years.Thank you!

  • Review 194 (2019-10-02 - Rating: 5)

    Had an emergency oil tank failure Bernie came right away! Saved my butt. Bernie was very informative. And did a fantastic work. Will be a Heritage customer for life!

  • Review 195 (2020-11-18 - Rating: 5)

    I manage around 100 residential rental properties and use Heritage for all my HVAC needs. They are timely, professional, and reasonably priced.

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