Freedom Heating Cooling Plumbing

Located in Fort wayne, Indiana

Address: 6015 Highview Dr suite b, Fort Wayne, IN 46818, United States

Phone: +1 260-231-1728

Rating: 4.3

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2019-12-13 - Rating: 5)
When I noticed that my hot water heater was going out, I made several calls to find a plumber to replace the old one. Freedom was the only plumber that answered and followed through. They were very knowledgeable and gave me several options to choose from. They helped me make a sound decision on a tankless hot water heater. They were very professional, prompt, and thorough. When the crews came out for the install they took the time to do it right, they fixed any plumbing that would have caused leaks in the future, just to make sure every detail was correct they followed up with a final walk through the following weak. If you want a quality product and excellent service, with out any worry if the job was done correctly, I would highly recommend Freedom! I could not be happier.

Review 2 (2022-07-18 - Rating: 5)
Had a blower failure on a Sunday so no A/C. Waited until Monday morning the next day contacted the office. Leo arrived quickly and replaced a warrantied part. Replaced it quickly and a great price! From Calling to replacement of the part was all very courteous and customer service was excellent.Highly recommend! Leo was great!

Review 3 (2023-08-09 - Rating: 5)
Did not know they took over the company I had install my units. They sent Ryan out and he was very professional and knowledgeable, explaining everything to me. Then since they took over the other company, they honored my warrantee which could have been costly. I would recommend them to all my friends and also signed up for their service program!

Review 4 (2020-02-19 - Rating: 5)
They were great! Jaime was so helpful in helping me choose the right system for my home and my budget. He was very informative on the different models and benefits of the models they offered. Brad and Brian did a great job installing the new units and getting everything up and running. They were helpful and explained differences between my old unit and the new one, since they look different. They were easy to get in contact with and very professional. Being a single woman its not always easy figuring these kind of things out but overall it was a great experience!

Review 5 (2022-01-19 - Rating: 5)
First time using Freedom Heating & Plumbing. They scheduled my furnace tune-up the next day. Paul the technician was very knowledgeable, professional and took the time to clean and inspect my furnace. Definitely will be doing business with them again and highly recommended.

Review 6 (2021-01-27 - Rating: 5)
Honestly one of the most pleasent experiences I have ever had with a company that has performed work on my home. Toby was very friendly and explained everything so I could understand what I was paying for when I purchased my furnace. The technicians were on time and did an excellent job installing the furnace and the thermostat. They also cleaned up everything when they were finished and made sure I understood everything with the new thermostat. I would highly recommend going to freedom for anything you need.

Review 7 (2022-06-23 - Rating: 5)
Thanks to Freedom Heating and Plumbing the AC unit is up and humming like new! The damage on the unit from the recent storm left it cosmetically damaged and in need of a cleaning and check. Hats off to Freedom and Employee of the Month Leo!!! He will be who we ask for every time we need assistance. 🇺🇸 Angie was the best at making sure our needs were addressed! Special thanks to her for her outstanding customer service! We’re so grateful we found FREEDOM!

Review 8 (2022-06-16 - Rating: 5)
I rarely post reviews but after experience with Freedom H&C I had too. After the great storm of June 2022 took out my power it also killed my thermostat. Great right?! Had to be on the first few days of summer with 90+ degree temps. Have what I thought was a call to JF Miller who installed all my HVAC when the house was built less than 3 years ago and Freedom answered. Hmm they must have bought out JF Miller. Was able to get an appointment for the same day. Phil from Freedom H&C was polite, professional, and to the point on his diagnoses. From there he gave us several options in a variety of price ranges, explained the pros and cons, and made a recommendation on what he would use in his own home. There was no pressure and he made every effort to make sure I had no questions. Once we picked our option he got to work and got us fixed up.This was hands down the smoothest experience Ive had on a home repair.

Review 9 (2022-07-13 - Rating: 5)
A whole team came out to install furnace/ac and knocked it out in a day. All were very friendly and seemed to do a good job. Unfortunately a part broke during install so AC wouldnt work. Leo came out the next day to fix it and was here several hours. He was great, even took my heavy window unit out for me and carried it to garage as I just had surgery. How a business deals with problems says a lot. I will use them for any future needs.

Review 10 (2022-12-15 - Rating: 5)
I signed up for the Platinum maintenance plan not very long ago but had not idea I would need to use it so soon. I called Petermans to request a plumber after I was unsuccessful in resolving an issue with my tankless water heater (No Hot Water). To my dismay, it would be a week before I actually had a come out. However, after meeting the plumber Donald Collins, he assured me he was there to help resolve the issue. Mr. Collins was professional, explained what was done to fix the problem and checked my inside pipes for any issues. I can say without hesitation that every technician and sales rep that has represented Peterman has been consistent in providing excellent customer service. To meet another representative from Peterman Brothers that put the customers need first was worth the wait. Thank you

Review 11 (2021-02-18 - Rating: 5)
They replaced my old water heater. They came to the house within one hour after talking to Hedi at the office. Toby the owner show up and was very nice, and we agreed on price. At first the earliest to replace could take up to 2-3 days than Toby ask me did I have hot water I said no and Toby was on the phone making arrangements to get it done that day and I had hot water that same day. How great is that for service, thank you Freedom Heating & Plumbing. TA Thiel

Review 12 (2018-03-21 - Rating: 5)
I called Their office and set-up an appointant. Bret looked area over and gave me a price right away. I had been without a furnace for 2 weeks. The installers showed up 15 minutes early and went right to work .Tom and Brian showed me what they were going to do. When they were finished they cleaned up and showed me how to adjust the setting if needed.two days later Bret showed up on the after install walk thru .I was very pleased with the their professionalism and answered all my questions. Excellent is all I can say for them I will recommend them to anyone. Thanks so much from my family.

Review 13 (2020-10-29 - Rating: 5)
Dustin was on time! He answered all my questions and concerns. He was very professional and personal when he was here. Had my maintenance doing in a very timely manner. This was great since I had to leave shortly after my appointment. Hands down a great company to work with!

Review 14 (2022-06-14 - Rating: 5)
I had Freedom provide a quote for a new furnace and AC and it was the most comprehensive and detailed quote. Chad spoke with us and did an honest assessment of our home for our current situation and for future needs. I would highly recommend Freedom.

Review 15 (2020-03-03 - Rating: 5)
When we moved into our new home, it had sat empty for almost 2 years, so we had a lot of maintenance to get caught up on. We also had some cooling issues and some plumbing issues. Dustin and Jacob have been to 2 to come out to our home and they have been amazing! This morning I discovered our hot water heater leaking all over the floor in the basement, I called and they will be out this afternoon. I am so thankful! They are extremely knowledgeable and I’m so glad we found them!

Review 16 (2021-05-12 - Rating: 5)
Freedom Heating & Plumbing fixed my leaking water heater. They were on time and called beforehand to let me know they were on their way. I had hot water again within an hour. I would definitely recommend their services.

Review 17 (2020-07-15 - Rating: 5)
We had our furnace blower malfunction during one of the hottest days of the year and Toby sent over a guy right away. Please bear in mind this was at 8pm and my family has been totally WOWED but their response. As expected the parts we needed were at the warehouse and were picked up the following morning only to be installed immediately. I do work in retail and customer service is a high standard that I hold dear to my heart for all of my clients. Toby and his staff do the very same things for all of their clients. My hat is off to them and Im grateful to do business with someone local that takes this core value to work/home with them everyday of the year.Many thanks,Mike and Graziela Haefer

Review 18 (2021-06-14 - Rating: 4)
These people always call for my geo thermal maintenance every 6 months. They are very kind and professional. Really love Cameron when he comes out!! Such a really nice guy and very helpful when things need to be done.

Review 19 (2020-07-15 - Rating: 5)
Dustin was polite, courteous, and knowledgeable. He explained all our options in great detail so that we could make appropriate decisions. We will certainly maintain our SERVICE MEMBERSHIP, and please mark your records so that we always will have his service.

Review 20 (2022-01-20 - Rating: 5)
Dustin did a great job on his maintenance call for our furnace. He was personable, prompt, knowledgeable and finished in a timely manner. 10 out of 10 service.

Review 21 (2019-02-07 - Rating: 5)
Freedom sends Dustin as my home heating/cooling expert. I could not be happier! He suggested getting my AprilAire units back up & running. He put in-line filters to soften the water going in them. Originally turned them off because filters always getting clogged up & units leaked. I give Dustin a 10+ (with 10 highest can give him). Thank you, Dustin! Blessed to have you!!Nancy Bosch

Review 22 (2021-04-30 - Rating: 5)
We have used freedom heating and plumbing exclusively for the past few years. They are always prompt, friendly, and knowledgeable. They always do great work and I know that we can’t always count on them for our heating and plumbing needs

Review 23 (2021-02-24 - Rating: 5)
What a wonderful, trustworthy and professional company freedom heating is! They were always on time, straight forward and honest! We will be a returning costumer for our future updates to our home! Thank you so much for your service!

Review 24 (2020-10-27 - Rating: 5)
Freedom came out and did a wonderful job. The technicians were very knowledgeable and friendly and explained everything that they were doing. They answered all my questions and cleaned up very well. I would highly recommend this company to all my friends and family.

Review 25 (2019-07-24 - Rating: 5)
Jamie is one of the best Salespeople I’ve ran into. His knowledge and professionalism was present through the entire process. Rarely do you find someone that does his job so well but still took constructive feedback. Good job Jamie!

Review 26 (2021-08-18 - Rating: 5)
Jacob completed the plumbing maintenance. He was courteous. He called to let me know when he was on the way, introduced himself when I answered the door, and explained what he would be doing before he started. Jacob gave me a thorough report!

Review 27 (2020-03-29 - Rating: 5)
Great Company! They were very helpful and talked me through their pricing. Even called to check on everything after the fact. Love that they offer a warranty of sorts to help keep all of my items up and running.

Review 28 (2021-06-02 - Rating: 5)
Wonderful company. Very knowledgeable and very friendly. Dustin, I believe his name was, was such a great person to interact with. I could not be happier with the service that we received!

Review 29 (2022-01-20 - Rating: 5)
Paul was nice, courteous, and very knowledgeable. He was very thorough and gave many points to extend the life of our products within our home. Highly recommended!!!

Review 30 (2019-08-05 - Rating: 5)
Out tech arrived right on schedule. He even called to let us know he was on his way. Very pleasant and professional. Diagnosed the problem quickly. Now waiting on the fan motor to finish the repair.

Review 31 (2022-03-15 - Rating: 5)
Jacob&Drake Came out. On time had everything needed to do the Job.Did A Great job Very nice guys. Fair price. Would call again.

Review 32 (2018-11-26 - Rating: 4)
Dustin has been working with us since Aug 2017. He is polite and always anxious to help with Freedom Service. He is currently helping us get a long overdue maintenance plan off the ground.

Review 33 (2020-04-10 - Rating: 5)
Dustin kept me informed and updated about what to expect. He is professional and personable - even took a few minutes to help me corral my dog - who had gone for a walk without me. thanks, Dustin!

Review 34 (2020-12-18 - Rating: 5)
I am on the maintenance program. They come twice a year to clean and troubleshoot my air conditioner and furnace. I have also used this company for repairs. They are reliable and trustworthy. Very friendly and clean.

Review 35 (2019-05-30 - Rating: 5)
They were the only Bryant dealer in the area that would repair my furnace under the class action without trying to charge me extra for the repair. They did great work and were very easy to communicate with.

Review 36 (2019-07-30 - Rating: 5)
Casey has been to our house 2x to fix 2 different problems and both times, he has been very friendly and respectful and has fixed our issues in a very timely manner!! Was also very descriptive in the issues and answered all of our questions!

Review 37 (2021-05-18 - Rating: 5)
I have had my unit for over 10 years and have always received prompt, courteous service. I have an inspection done twice a year and service men have always been very helpful and professional.

Review 38 (2020-09-24 - Rating: 5)
Very friendly staff! Has extensive knowledge about all the heating and plumbing questions you have

Review 39 (2020-05-22 - Rating: 5)
Everyone is extremely friendly and very professional. We’ve had our furnace replaced and the cooling system worked on by Freedom. Thanks for being there, day and night.

Review 40 (2020-01-15 - Rating: 5)
Dustin Ashby was knowledgable and efficient when fixing my A/C unit. A chord was blown from the capacitor leaving us with a non existant unit and stranded in the heat! Glad to feel the cool air once again. Thanks!

Review 41 (2018-10-31 - Rating: 5)
After quick in torrential downfall we had some plumbing issues and it was a day and a half before family was coming to stay and visit… My wife and I thought we were jammed but freedom was able to show up within like six hours of us calling… For free at that… And were very helpful and able to get everything basically taken care of before my brother and sister-in-law got to town to stay with us… In the last little bit they fixed and we didn’t even notice they were there… Such a great experience they and saved what would have otherwise been a disaster of trip for my brother/sis’n’law, and my young nephews. All of us trying to share one bathroom for five days would have been World War III… Thank you so much freedom

Review 42 (2018-11-21 - Rating: 5)
Dustin is an amazing tech that is always polite and friendly. Freedom Heating and plumbing has always done us right and great service.

Review 43 (2020-09-14 - Rating: 5)
On Time Accurate and very professional. If you have an issue regarding your plumbing or heating system I am confident that they will do everything that they can to help you quickly and charge you a fair amount!

Review 44 (2020-09-16 - Rating: 5)
These guys did a fantastic job for us. The tech was friendly and knowledgeable. The service was performed timely, to a high quality and at the price that they quoted.

Review 45 (2022-01-14 - Rating: 5)
Paul came out and got us all fixed up. He was super friendly, very knowledgeable, and a great person to work with!

Review 46 (2021-01-04 - Rating: 5)
The technician was responsive and professional. We installed a space heater in the garage and he answered questions for me about how the air flow from the furnace works in the house.

Review 47 (2021-05-11 - Rating: 5)
Tech called before arriving and was polite. He took time and did a thorough check on the furnace and AC. Did a great job of explaining what he found.

Review 48 (2019-07-31 - Rating: 5)
Dustin was very nice and polite. Found problem right away. Got us estimsteTo fix problem. He was awesome!!!

Review 49 (2021-05-07 - Rating: 5)
Always come when called and good explanations of what is needed and what they are doing

Review 50 (2018-05-25 - Rating: 5)
I always enjoy the professional, friendly and efficient service from Freedom Heating and Plumbing. They always strive for 100% satisfaction. Very pleased.

Review 51 (2019-03-25 - Rating: 5)
Dustin has serviced and inspected our heating and cooling on many occasions and he has always been timely, professional and informative.

Review 52 (2021-02-04 - Rating: 5)
We had plumbing sewer gas smell Drake worked the problem until he aced it! No more smell cleaned up after himself excellent job!!!!

Review 53 (2022-02-25 - Rating: 5)
The maintenance men showed up on time, were very polite & respectful, explained every step, and finished in a timely manner.

Review 54 (2020-11-09 - Rating: 5)
Cameron was very thorough in doing our annual geothermal checkup. He explained what he was doing.

Review 55 (2019-12-18 - Rating: 5)
We had Freedom service our heating system and they were pleasant and courteous to work with

Review 56 (2022-01-20 - Rating: 5)
Paul did a great job on our semi-annual maintenance. Very informative.

Review 57 (2020-10-21 - Rating: 5)
Service technicians are friendly and informative about the service they are providing. Ask relevant questions and offer advise from their experience.

Review 58 (2022-01-18 - Rating: 5)
Dustin the repair Tech was outstanding. Great job. 10/10

Review 59 (2018-12-20 - Rating: 5)
Dustin is a great service technician. He is friendly and knows what he is doing!!!

Review 60 (2020-09-29 - Rating: 4)
The youg man did a good job.then they need to send a man to finish the job putting the house filter in for the wather .

Review 61 (2019-07-15 - Rating: 5)
I was very pleased with your servicemans knowledge and explanation of the problems with my air conditioner. Thank you Rob Legac!

Review 62 (2019-07-31 - Rating: 5)
Dustin is AWESOME!!! Thank you for your always being fair with your pricing!

Review 63 (2021-05-01 - Rating: 5)
Very professional, ready to answer any questions I had about my heating and cooling system.

Review 64 (2019-07-15 - Rating: 5)
Kasey was awesome very professional and all around great experience.

Review 65 (2022-02-23 - Rating: 5)
I took advantage of Freedom Heating & Plumbings Furnace Tune Up Special. I was serviced by Paul and Jack. They were very thorough in explaining the service involved and answered all of the questions I asked. They also offered many useful suggestions on how to maintain and get the best performance from my heating unit. They were very professional in every way. In closing, I was very impressed with Freedom H&P. Good job, guys!

Review 66 (2021-02-03 - Rating: 5)
Very professional fare price easy to work with would recommend

Review 67 (2020-02-26 - Rating: 5)
Thanks Bruce and Dustin for coming and helping me figure out what to do! You guys are the best!

Review 68 (2022-07-11 - Rating: 5)
Kevin and Jeff just stopped by me and my fiancés house and did an amazing job. They were friendly, knowledgeable and overall a pleasure to be around while they were working. Thanks you guys for the amazing job.

Review 69 (2022-01-18 - Rating: 5)
Paul was super friendly and very informative. Thank you

Review 70 (2019-07-15 - Rating: 5)
Great work! Honest and prompt! Would recommend to anyone!

Review 71 (2022-07-11 - Rating: 5)
Kevin and Jeff did an amazing job! Very nice and very hard working!! Would recommend to everyone! 12/10 service!

Review 72 (2021-06-18 - Rating: 5)
My experience with Freedom was fantastic! Im getting ready to sell my house and a few things needed to be adressed after the inspection. They were available when I needed them and provided excellent service. Thanks to Cameron for being prompt and professional!

Review 73 (2020-09-24 - Rating: 5)
My AC stopped working this summer and Freedom was able to get someone out right away. The tech was friendly and explained everything he did. He was able to repair my AC quickly and at a reasonable cost. I would definitely recommend Freedom!

Review 74 (2018-05-25 - Rating: 5)
Great Company, Great Product, Great Utility Savings!Freedom Heating & Plumbing provided a cutting edge solution for my home. The system is energy efficient, quiet, and Im able to zone the different spaces in my home, making it the right temperature for everyone! I highly recommend Freedom to everyone!

Review 75 (2020-09-11 - Rating: 5)
Normally during a window of a service you get, you expect them to show up at the last 30 minutes of service. Dustin not only was on time but early (after confirming) and was excellent to work with. He’s very professional, efficient, explains things well to you without making you feel insufficient for not knowing how things run. Will happily continue to work with Freedom moving forward.

Review 76 (2021-07-20 - Rating: 5)
Freedom and their people have always done a great job for me. They arrive when they say and keep you informed of progress through their service.

Review 77 (2021-05-10 - Rating: 5)
Tech was very knowledgeable and helpful with inspecting and giving information on ways to continue to maintain our system. Very happy with program and service we received.

Review 78 (2021-06-08 - Rating: 5)
The technician was punctual, answered all my questions and was polite.

Review 79 (2018-07-07 - Rating: 5)
After buying a new house, we found out the air conditioning did not work. Freedom came out and serviced it right away, just in time for the beginning of the hottest days of the month. Taylor was thorough, prompt, and professional. I reommend him and Freedom to anyone that has air conditioning issues.

Review 80 (2021-03-19 - Rating: 5)
Technicians are friendly and courteous, and make you feel very comfortable welcoming them into your home. Thorough inspections are performed with improvements suggested with no pressure to purchase.

Review 81 (2020-10-26 - Rating: 5)
They have a great leadership team who are always willing to help and very kind. They are knowledgeable and organized. Thank you all so much for your help.

Review 82 (2019-08-21 - Rating: 5)
Very Professional, I would recommend their services.

Review 83 (2020-01-15 - Rating: 5)
Nick came my a/c wasnt keeping up he listened to me explain what was going on and the he went to work within 10 minutes it was diagnosed and fixed I would recommend to everyone when I called I wasnt expecting same day service but to my surprise they came right out thank you so much for your great service