Roto-Rooter Plumbing & Water Cleanup

Located in Fort wayne, Indiana

Address: 4035 Transportation Dr, Fort Wayne, IN 46818, United States

Phone: +1 260-745-9969

Rating: 4.8

Services

On-site services
Repair services
Appointment required
Credit cards
NFC mobile payments
Credit cards

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Comments

Review 1 (2025-01-03 - Rating: 5)
Rob was fantastic. We’ve had several issues over the years with plumbing, but this was the first time we received answers that we trusted. Ron made sure to stay until he felt the problem was completely solved and we do realize how busy he must have been during the holidays. Thank you, Rob and Happy New Year!

Review 2 (2024-07-25 - Rating: 5)
Roto Rooter was fantastic...I highly recommend them. I worked with John and Rob. Both men were professional and easy to work with. Very knowledgeable, polite and the job was done quickly. It is hard to find this kind of quality of workmanship anymore. I will certainly use Roto Rooter for any future needs!! You will not be disappointed with this company!! Thank You John and Rob!!

Review 3 (2024-11-18 - Rating: 5)
From start to finish Thomas and Dylan were straight up and honest about my situation. They were very knowledgeable and professional, and made me feel like I was their only client.I appreciated the financial side too, giving me a break for work already performed. And the one year guarantee takes away a lot of stress.I highly recommend Roto Rooter to anyone with plumbing/sewage problems. I will definitely call them if I run into any problems in the future.

Review 4 (2024-06-19 - Rating: 5)
We had our water heater go out on us and Rob was able to make it out and replace it for us, we have used this company before and would highly recommend. Rob made sure to explain everything to me and answer any questions I had. Would 100% recommend for others to use!

Review 5 (2024-11-26 - Rating: 5)
After a long road of getting bad news we decided to get a second opinion. Roto rooter was recommended to us so we gave them a call. They were sooo helpful and were able to find the problem and fix it in no time! I will definitely be using them for all future needs. Highly recommend to anyone! Thank you to everyone who helped us. We are so grateful.

Review 6 (2024-11-18 - Rating: 5)
Dylan was an awesome tech. He solved our issue after having it suddenly come up again after 5 months. He was clean and professional and very knowledgeable. I’ll request him everything time if I can.

Review 7 (2024-10-28 - Rating: 5)
Sewer backup issue resulted in a late night service call. Of the 4 Fort Wayne plumbers called, Roto-Rooter was able to have a tech on site on the same night. Unfortunately the issue wasn’t able to be resolved that night. The tech was hardworking and on task. We had a follow up appointment about 12 hours later which addressed the issue and uncovered the cause of the issue we were having.

Review 8 (2024-08-18 - Rating: 5)
Roto Rooter’s customer service team was very friendly and truthful on when a service tech would contact me. They answered any questions I had in a professional manner. The service tech, Rob, Was very professional, knowledgeable, URGENT, and friendly When handling the clogged pipe I had. Couldn’t have asked for a better service for an emergency! Would suggest using Roto-Rooter time and time again!

Review 9 (2024-08-30 - Rating: 5)
Rob was punctual, smiling, , put on his shoe covers, accessed the job, went to work and did the repairs, and had all the needed materials!Who could ask for more!Even had a follow up call the next day!Sounds like good team work. Thank you,

Review 10 (2024-10-23 - Rating: 5)
Roto-Rooter has been fantastic! Everyone that has stepped foot in our home has been kind and respectful. Will definitely continue using in the future, though I really hope I dont have the need to see them again for a long while :).

Review 11 (2024-10-23 - Rating: 5)
They are very professional and answered all my questions with knowledgeable responses. Quick to help me when tree roots clogged my system. They made sure they resolved my issue before leaving and upfront pricing remained unchanged.

Review 12 (2024-11-13 - Rating: 5)
Quick service and they found my problem and took care of it and gave a few recommendations to keep the pipes clean. Very knowledgeable tech they sent out, very happy and recommended them to other friends.

Review 13 (2024-11-04 - Rating: 5)
Had a main sewer block due to roots. Dylan came out two hours after I called on a Saturday. Cleared the roots and everything was working normally. Amazing service if you ask me.

Review 14 (2025-01-08 - Rating: 5)
Dylan was very thorough, professional and explained everything clearly. Best plumbing experience so far!! Thanks a bunch Dylan!!!

Review 15 (2024-06-22 - Rating: 5)
Roto-Rooter was just great! We called and they arrived within 20 minutes. Tomas attempted to resolve the problem but it appeared it was more involved and required additional work. Matt came out the next day and a proposal was offered and the work began the following morning. The problem was found quickly requiring less work than expected. This was good news and looking forward to a revised cost of repairs. Tomas and Rob treated this as more than a job and wanted to resolve this dilemma. They were very professional and friendly and understood all of my concerns. A neighbor had used this company as well and recommended them. I agree and would recommend this company to everyone that has a need for their services. The problem is resolved and it was done very quickly. How could you ask for more?

Review 16 (2024-08-12 - Rating: 5)
We can’t thank nick and his team enough for the wonderful job they did fixing our water lines. They are truly amazing and if we could give them 20 stars we would. We will always use roto rooter for any of our plumbing needs.

Review 17 (2024-08-03 - Rating: 5)
These guys are good! I had an emergency in our office bathrooms. Called 4 different companies before I called Roto-Rooter. The other companies gave me the run around for a simple line that needed snaked. Roto-Rooter was here in 20 minutes to fix a 10 minute issue. Thank you Roto-Rooter!!!

Review 18 (2024-05-01 - Rating: 5)
So happy with plumbing service. Very satisfied what they did. My home main sewer line backing up, they come in and took care of it using jetting. Now everything running smoothly. Thank you Dylan👏🙌

Review 19 (2024-10-17 - Rating: 5)
Amazing company easy to work with very personal very efficient. Great lines of communication. Thomas did an amazing job worked hard took his time solve the problem

Review 20 (2024-12-19 - Rating: 5)
Tomas was very kind and professional and got my kitchen sink draining very quick! Highly would recommend using again

Review 21 (2024-07-30 - Rating: 5)
Roto-Rooter Service is always Superb. I have depended on Roto-Rooter for Several years. From Major to minor Plumbing issues. The end result for both have been Terrrific Service Every Time. You cant go wrong with These guys.Dont wait. Call Roto- Rooter Today. Matt

Review 22 (2024-08-16 - Rating: 5)
A very efficient and very friendly person. Did a thorough job. Gave me tips on how in the future to minimize the problem. Will be using roto rooter in the future

Review 23 (2019-10-10 - Rating: 5)
Rob and his crew did an excellent job in excavating and replacing part of our sewer line. They finished the job quicker than I expected, and for less than the proposals (NTE) estimated amount. Also they were helpful and courteous to listen and advise my neighbor who stopped by, who was experiencing similar sewer troubles. We feel like we have a relationship of trust with RR employee Rob, since hes almost always assigned to calls to our house, and has always served us fairly and competently over more than a decade.

Review 24 (2024-09-11 - Rating: 5)
Great service. Very knowledgeable. Also, very quick. In and out in no time. Got me back to normal and functioning again. Will recommend.

Review 25 (2024-08-15 - Rating: 5)
Lamont was very professional and proficient in getting our drain clear. We had several large tree roots blocking the drains but the job was able to get cleared eventually.

Review 26 (2024-11-20 - Rating: 5)
Tomas was great when he had to help with my problems at work. He worked hard til 5am and late the next day

Review 27 (2024-03-07 - Rating: 5)
The technician was very courteous and did a thorough inspection and analysis of the toilet that wouldn’t flush. He completely removed it, checked all the workings inside the tank, and inspected everything, then reinstalled and left everything clean. It was just too old and the buildup of lime was clogging the holes the water flows through, so it wouldn’t flush. He suggested using a solvent for lime, but said it’s probably best to replace it. I was pleased with his work and efforts, and couldn’t have diagnosed it myself, so I was very grateful for his thorough job. I replaced the toilet the next day and will definitely call Roto-Rooter again if we have plumbing issues in the future.

Review 28 (2023-11-25 - Rating: 5)
The technician was very prompt and polite.He did an amazing job even checking the full drain on both sides of the roots to insure to get any and all blockages. He was also very clean and left no trace he and his equipment were ever in my house. After loading up his equipment he came back to make sure everything was working properly before having us pay. The whole experience is wonderful. I will not only highly recommend Roto-Rooter but we will use them in the future too.Thank you for the late night emergency visit you were life savers.

Review 29 (2024-10-26 - Rating: 5)
Punctual, efficient, clean and, after 2 previous attempts by other employees, he was the smart man who figured out where my outside pipe cleaning spot was hidden.

Review 30 (2024-03-05 - Rating: 5)
DONT WASTE TIME CALLING ANYONE ELSE!! Roto-Rooter is the best!I had what another plumbing service (one chosen for me by my warranty company) told me would be a $1200 fix minimum, so I called Roto-Rooter. No way was I taking that kind of news without checking with someone I could trust.Roto-Rooter had someone out to my property the same day and had the problem totally resolved quickly, professionally and for less than a quarter of that quoted price!The technician took time with me to explain what was needed and to get my approval, and then also to follow up with care instructions to avoid the problem in the future.I simply couldnt be more pleased!!

Review 31 (2024-06-25 - Rating: 5)
Were always happy with our service from Roto Rooter. Were on a maintenance plan for our clean outs. Theyre on time and very courteous.

Review 32 (2024-12-10 - Rating: 5)
Nick was great! Very knowledgeable and fixed the problem! Thanks so much

Review 33 (2023-08-31 - Rating: 5)
We had a clogged drain for our washer. Called and got an apt scheduled for later in the week (could have been next day but that didn’t work for me.) Dylan was on time and got the drain opened up within an hour. A good chunk of that time was waiting for our washer to fill. He was friendly and efficient. Their prices were reasonable and a big reason we tried them for the first time. We won’t hesitate to hire them again!

Review 34 (2024-05-25 - Rating: 5)
We had a major sewer backup on Mothers Day. Flooded bathroom, shower and garage. Roto Rooter was quick to respond even though a holiday weekend. Eventually the blockage was opened enough to allow minimum use. Two days later with a oroposalthey ran a camera and located significant roots 30 feet from the house. Well got out a device that spun up and destroyed the roots. The remainder of the sewer was open to the street. Saved us a ton of money and made a friend for life. Thanks guys for your grest work.Bob

Review 35 (2024-04-08 - Rating: 5)
Our dishwasher caused our basement drain to back up and flood. We called Korte who quoted us an after hours fee for just coming to the house, not the work, that ended up being the total of what we paid RR, and their plumber called us back saying he was sick and couldn’t come, so we called Roto-Rooter and Tomas came out right after the call. He was professional and knowledgeable. Took care of our issue and was a definite people person. We will definitely be calling for any future problems.

Review 36 (2024-05-16 - Rating: 5)
Rob at Roto Rooter was great! Very professional and kind. Would definitely have him take care of our fountain plumbing problems again.

Review 37 (2024-10-17 - Rating: 4)
The job was well done and I appreciated to swift response. The price for service seemed a bit extreme.

Review 38 (2024-12-13 - Rating: 5)
My sub pump went out last night and called this morning to get it fixed or replaced. The company sent someone (NICK) over first thing in the morning. He was a very nice person, friendly, and professional. He let me know what the problem was and gave a quote before he started installing. He thoroughly explained what he was going to do and what he did after. He cleaned up his area and took all the old broken stuff with him! I would definitely recommend this company and NICK as your Guy! Thank you for the speedy service!

Review 39 (2024-01-29 - Rating: 5)
Rob the technician was professional and courteous. He got the job done in a more than acceptable time and kept us in the loop throughout the process. I would gladly recommend the service to my friends and relatives. Thanks again.

Review 40 (2024-12-12 - Rating: 5)
The gentlemen that came out was a complete professional and an all-around great guy. I will definitely use Roto-Rooter in the future for any other problems I may have.

Review 41 (2024-09-30 - Rating: 5)
They were awesome did what was expected and beyond courteous and polite and on time and respectful of property

Review 42 (2023-08-22 - Rating: 5)
Always a pleasure to do business with them. Service Tech Rob is very knowledgeable, listens and explains things well before and after resolving the issue (this time, it was a clogged basement drain). Thorough and neat (everything cleaned up before leaving). Reasonable pricing, and very good communication regarding the tech’s arrival time. Can’t say enough about this company.

Review 43 (2024-08-27 - Rating: 5)
Rob is very nice and professional. The fix is fast, and cost is reasonable.

Review 44 (2024-11-08 - Rating: 5)
The tech who came out very good explained what he found was very courteous

Review 45 (2024-08-21 - Rating: 5)
Quick response time early on a Saturday afternoon. A bit expensive but was a prompt reply off normal business hours.

Review 46 (2024-10-31 - Rating: 5)
Arrived right on time & fix my toilet! So very pleased with the work.

Review 47 (2024-01-29 - Rating: 5)
Responded quickly, John stayed until the job was done and was very personable and suggested an alternative route to install fixed pipe. Would call on them again! Very trustworthy.

Review 48 (2024-09-09 - Rating: 5)
Rob was very pleasant and easy to talk to and explained everything to me! Thanks Rob

Review 49 (2023-08-03 - Rating: 5)
Rob from Roto Rooter came out and installed a brand new garbage disposal for us. He was efficient and very professional. He had the job done in no time at all. I would recommend him and the company and will call them again for future projects/problems.

Review 50 (2024-12-13 - Rating: 5)
I had plumbing drainage issues here. My Serviceman, Joel and the Roto-Rooter team were professional and respectful. Joel was experienced and knowledgeable. He answered my questions and took care of the problem. He told me my options and didn’t hit me with a hard sell. Call these people for plumbing.

Review 51 (2023-08-23 - Rating: 5)
I have had excellent service by Roto-Rooter of Fort Wayne. Very kind and professional service personnel. Ease of online scheduling. Flexible service hours! Im very happy with the repairs to my plumbing and drainge clearing work. Thank you Roto Rooter! Angela and Steve McMahon.

Review 52 (2024-09-05 - Rating: 5)
Quick to respond and got the clog unclogged! Have used them before and happy with results. 😊

Review 53 (2024-09-24 - Rating: 5)
Fantastic service, very helpful every step of the way, went above and beyond to make it as smooth of a process as possible

Review 54 (2023-07-23 - Rating: 5)
We had a bit of an emergency over the weekend. Our water heater broke and because the intake valve was broken, it meant we had to turn water off to the whole house. As it was the weekend, emergency service was needed. The places that could come tacked one a large fee for it.Then we called Roto Rooter. Rob got us a better unit, lower price and it was installed within 3 hours of calling.Before you get a water heater or plumbing service somewhere else, call Roto Rooter!

Review 55 (2024-05-04 - Rating: 5)
Tomas was very knowledgeable, polite and professional. He took care of our needs and gave us recommendations for preventative maintenance.

Review 56 (2022-12-31 - Rating: 5)
I can not say enough about this company!! Going above and beyond to help me with my sewer problem. After waking up and flushing my toilet, sewer backed up into my basement. I called this company they got me on the schedule almost immediately!! With the cold weather they were busy but found enough time for me and my problem. Staff very professional, the tech was very professional and answered all my questions. Did no work until they quoted the job that needed done. I will definitely use this company for as many years going forward. Kudos to the crew for going above and beyond to help me in my time of need !! Outstanding customer service, which is very rare anymore and I couldnt be happier with their service !!!

Review 57 (2022-06-30 - Rating: 5)
Rob was so helpful. He didn’t give up on a drain and plumbing issue we had. After a week of failed plumbers from other companies, he was able to fix our problem and we are very grateful. The office at Roto rooter was able to bump us up on their schedule last minute after explaining to them our predicament. Thanks for helping us out!

Review 58 (2023-10-17 - Rating: 5)
Very friendly technician. He was in, swapped out the rubber ring for a wax one under my toilet, and was done within an hour. Ill definitely be calling this Roto-Rooter again for any plumbing issues.

Review 59 (2023-01-19 - Rating: 5)
Our home warranty company contacts plumbers when we have an issue. We had water spraying out of a pipe that could not be shut off with our in home water valve. It was a huge leak that had to be shut off outside by the water company.Our warranty company contacted three different plumbers. The first would not return a call or answer their phone. The second told us that they wouldnt do the job. Once Roto-Rooter got the call they were here within half an hour and had the pipe replaced and the water back on within 45 minutes.They were clean, placing booties on their shoes and leaving a clean work area. They were efficient, and they were careful, checking the newly repaired pipe for leaks before they called the job complete. I would add that the technician was professional and friendly. We were very pleased with this service call. I cant speak as to the competitiveness of their prices as our home warranty pays that.Based on our experience today we would highly recommend Roto-Rooter for your plumbing needs.

Review 60 (2023-04-27 - Rating: 5)
Dakota was a very knowledgeable, helpful and professional service technician. He was able to fix our draining issue and offer many tips how to avoid this issue in the future. If more issues arise we would be happy to use roto-rooter again.

Review 61 (2022-03-27 - Rating: 5)
John did a fantastic job. He was very thorough and explained all the technical aspects in detail. Phone support was excellent and he showed up exactly at the given time. Very happy. Will always contact Roto Rooter in Fort Wayne for any future needs.

Review 62 (2023-11-09 - Rating: 5)
Making an appointment online was easy got a confirmation call the next day, and they arrived on time! Fixed the issue we had quickly and even scuffed out a scratch we had made in our attempt!

Review 63 (2024-11-22 - Rating: 5)
Roto-Rooter does a fantastic job. They are on time, thorough, offer an amazing guarantee and leave your home even cleaner than they found it.Rob is a phenomenal plumber and so personable. And the owners are such honest and hard working people. You won’t be disappointed with Roto-Rooter!

Review 64 (2023-04-17 - Rating: 5)
Dakota was quick and efficient. We had tree roots taking over and he came and cleared them all out. In the past we were told the clean out could not be found. He went out and dug around until he located it. We were so happy with his service! He was very friendly and took time to explain everything he was doing.

Review 65 (2024-11-02 - Rating: 5)
Dylan was very knowledgeable and efficient. Great service!

Review 66 (2024-01-25 - Rating: 5)
Update 01/2024: Roto-Rooter still continues to be one of the best choices in the area for complex issues. In 2020, I had them replace my main line. Still going strong to this day. I still stand by my original review below. Dont hesitate to hire them for any of your plumbing needs.Original:My wife and I just recently bought a house and had some major plumbing issue involving flooding on our new carpets. Not knowing who to call, we found this company on Google and gave them a try. I can say without a doubt in my mind that this should be your one and only choice for a plumber or water restoration services. They are fast and perform very high quality work.While the pricing may seem a bit higher than what you would expect, you definitely get your moneys worth. All of there work comes with an industry leading warranty. If there are any issues, they are quick to remedy the situation.I specifically want to mention one technician, Justin, who was the Water Restoration Specialist I dealt with. We had a complication with our lines and had multiple floods which required follow up service. He probably doesnt deal with the happiest people when he is called out, but he has a great attitude and is very consoling. He had a great attention to detail and was able to quickly organize a plan of attack to save our carpets. Honestly, because of the service I received from Justin specifically, I dont foresee myself looking for any other companies when I need work done in the future. Make sure you keep Justin on your staff, he is the epitome of what a employee should be.All in all, it sucks when you have plumbing or water issues. It isnt something that anyone wants to ever have to deal with. Dont look any further though, Roto-Rooter should be your one and only call. If you want the job done right, they are the ones to do it!

Review 67 (2023-04-14 - Rating: 5)
I can’t believe I’m saying this but Roto Rooter was an absolute blast to have at the home; took a terrible sewer back up and turned it into a grand experience. Dylan was an absolutely incredible person to talk to; very professional, knowledgeable, and efficient with his work. I would recommend this business any time you have a plumbing issue and ask for Dylan if you can!!

Review 68 (2024-06-11 - Rating: 5)
Fantastic company. They charged less than quoted and came out and gave a free estimate of what I needed done previous to the installation of my garbage disposal.

Review 69 (2023-03-30 - Rating: 5)
My washer drain was backing up into my sink. I put off calling for weeks worried about time and cost. I worried for no reason. I made an appointment online, received a confirmation call the next day. Service was fast, prompt and clean. The cost was also affordable. I should have called sooner!

Review 70 (2023-03-09 - Rating: 5)
I could not be happier with the worker, Tomas!He was great, friendly, hard working. Had a good sense of humor when my granddaughter said he looked like Gomez Addams. 🤣I will definitely call back when I need the drains done.

Review 71 (2022-09-07 - Rating: 5)
I was very impressed with the customer service! When I called to schedule my appointment the person I spoke with on the phone was so helpful and kind. I was also very happily surprised when I got a phone call letting me know the technician was on his way. He came right at the beginning of my 2 hour time frame which was so nice. Also, he was very polite and professional. He worked quickly and was very nice and helpful.

Review 72 (2022-10-18 - Rating: 5)
I had a water softener removed that was installed with not so great solder joints. One joint had solder that had oozed out from the solder joint and was just left that way. I wanted all of the extra piping and the poor looking joints removed, even though they didnt leak. This was near one of my joists in the basement so the plumber from roto rooter was originally hesitant to remove it due to the fire risk with soldering in the area and it seemed too small for his press fit tool. Long story short, I sympathized and decided to leave that in. Well, he did the work, I checked it out, and he did end up doing it the way I originally wanted so that was great! He did manage to get the press fit tool in there. Quality work, and he was focused on my satisfaction so Im a happy customer. A couple times now theyve done quality work for me.

Review 73 (2022-01-26 - Rating: 5)
We had them a couple times dealing with our plumbing issues. John was amazing and very helpful! He explained why our pipes were freezing and also how to make sure it doesn’t happen again. They also cleaned out drain pipe due to tree roots getting in and it was a very quick and easy experience. We are very grateful to have found this guys! Highly recommend and 5 stars all around.

Review 74 (2022-07-07 - Rating: 5)
Joel was great! I got a call when he was on his way and he was in and out in less than an hour. He fixed the problem at the price quoted and there were no surprise charges. We’ll definitely use Roto-Rooter in the future

Review 75 (2022-07-06 - Rating: 5)
Great service and rapid response, Alec was there within an hour of my call. He had the clog cleared in about 30 min. Alec was well dressed, polite and professional. The clog was in a floor drain in the garage and Alec even went online to help me locate a new drain cover. Fantastic service.

Review 76 (2023-05-19 - Rating: 5)
Last week, one of our pet crawled into one of our heat/AC ducts. After calling the fire dept. and animal control for assistance, they called our local Roto Rooter for help. After working for nearly three hours, they were able to extract the pet.We will be forever grateful for all of their help but the amazing thing is they would not take any payment for their three hours utilizing their three employees.Thanks so much to the owner of Roto Rooter and his employees.

Review 77 (2023-04-27 - Rating: 5)
Fantastic service. Scheduled online. Received quick confirmation call and they were here right on time. Dakota was professional and efficient and gave me some great advice to prevent future problems. Excellent experience!

Review 78 (2020-08-28 - Rating: 5)
The scheduler was very courteous and knowledgeable. I was able to get service done the same day. Evan and Dylan were professional, informative and friendly. I appreciate that they wore their face masks and shoe coverings. They cleaned up after they were done, you didnt know that they were even there. If the occasion arises, I will definitely use this company again!

Review 79 (2023-08-02 - Rating: 5)
Called Roto-Rooter due to a leak from my tankless water heater and had Rob arrive on site for the inspection. If I were you I would personally ask for Rob. He has been in the industry for almost 30 years and patiently explains plumbing issues and answers any questions you might have. Rob personally saved me almost $1000 by suggesting that I get the unit at Menards because it was on sale and he had it installed within 2 hours of arrival on site. Would highly recommend this company specifically because of Rob and his expertise and integrity.

Review 80 (2022-08-30 - Rating: 5)
Very happy w company. Was booked till next day to snake out our toliet. But got cancellations that afternoon and very happy caring tech Rob was. Family w at risk health very well to wear protective mask, gloves and shoe covers. Very very nice and caring to clean up and dripping from snake. Very happy and thankful to Jerry/ master referred me to Roto rooters. Thank you, Beverly

Review 81 (2022-12-19 - Rating: 5)
My floor drain in the basement was backing up while doing laundry. I was quoted $3,600 for a collapsed sewer line form another company. I called Roto-Rooter for a second estimate. Rob came out and was incredibly professional. I explained the situation and he immediately went to work. He was able to clear the line and showed me the live feed from his camera out to 115 feet from my home. There was no collapsed sewer line. All clear. Robs the man! Definitely recommend Roto-Rooter.

Review 82 (2021-06-08 - Rating: 5)
I called, and they arrived in 15 minutes!Evan was very knowledgeable, professional, friendly, and overall did a very thorough caring job. Answered questions and gave helpful education. Very pleased with the service we received.-A few years ago, I called a different local plumber (not this company), they were very rude and scolded me!- I was hesitant to call a plumber this time but glad I called these guys! 5 stars!

Review 83 (2020-07-14 - Rating: 5)
Casey was awesome! Not only did he solve the problem but was able to give us (first time homeowners) some tips to help resolve our issue for years to come. He was very polite and cleaned up after the job was done. I am all around very pleased with our service!

Review 84 (2021-03-16 - Rating: 5)
Very professional. Rob fixed the problem. Initially I had scheduled an appointment with a handyman in the white pages but decided to go with Roto-Rooter because of their expertise.Glad I did. Rob was very respectful of our home and explained things well. I really liked the online appointment scheduling. It allowed me to pick the type of problem I was experiencing and schedule an appointment. It was so easy to do. I will use this method to schedule appointments in the future and I will schedule them with Roto-Rooter.Nick came out on 3/16/21 and fixed a clog in our drain. Did a great job. Explained things well.

Review 85 (2023-02-19 - Rating: 5)
Fixed my toilet valve the plumber was very professional and made extra trip to warehouse to get right part . He was ont time and very clean.

Review 86 (2023-04-12 - Rating: 5)
Rob was on time. Great quality work. No complaints. Had our water back on in no time. Would 10 out of 10 call and ask for rob at Roto rooter back any time I have a problem.

Review 87 (2023-09-29 - Rating: 5)
Tomas Lopez was the best. Came back multiple times to make sure the job was done right (our old infrastructure is to blame). Tomas was extremely informative and a great guy to work with.

Review 88 (2019-11-02 - Rating: 5)
Chandler arrived soon after the helpful office staff called to say a tech finished early and our service call was available over an hour earlier than expected! He was extremely pleasant and knowledgeable. He worked quickly to complete our service way before after hours charges would have kicked in. Great job FW Roto-Rooter for solving our issues within an hour and a half of my initial call on a Saturday!!👍

Review 89 (2021-05-24 - Rating: 5)
Lucas to our rescue! Our drain line was clogged with sludge and he did a fantastic, and very fast job of fixing our issue. Very professional and very open to listening to what I was explaining. He also discussed products that they offer, explaining exactly what they do, and how to use them. I never felt pressured to purchase any of the additional products, but did so since he did a great job of explaining everything. Very grateful for everything Lucas did and helped us with!

Review 90 (2016-08-31 - Rating: 5)
My technician, Ed, gave us excellent service. He called ahead and was prompt. During the service at my in-laws house, he helped educate my husband and explained what he was doing and what caused the problem. I have used Roto-Rooter at my business in the past and had excellent service there, as well. I would definitely recommend them!

Review 91 (2021-11-04 - Rating: 5)
We called Roto Rooter when all of our pipes inside the house were draining into each and they arrived quickly and diagnosed the problem. We had a busted pipe outside and they fixed it! Dylan did most of the work for us and he was very professional. And whenever I called them to send payment the woman on the other line was extremely helpful and friendly. I would recommend to anyone.

Review 92 (2024-11-19 - Rating: 5)
We are pleased with the service from RotoRooter. Rob showed up on a Sunday afternoon and fixed everything very quickly.

Review 93 (2024-08-15 - Rating: 5)
Even after normal business hours, we got prompt and speedy service.

Review 94 (2023-08-10 - Rating: 5)
I can’t thank Chad and his team enough. I called in a panic because water was coming through my kitchen. They were at my house in 20 minutes. Chad has been empathetic, responsive, knowledgeable and helpful with mitigation and next steps. Chad has worked directly with my insurance agent and me to ensure everything was taken care of. Water damage is horrible but Chad and his team took a lot of stress off me with all the work they put in.

Review 95 (2015-12-07 - Rating: 5)
Just had James #178 come out to clear a large clog from our drain and he was one of the nicest, friendliest and most informative folks we had ever met. He was professional yet we felt like he was one of the family. He loved our dogs and they responded well to him, he even took his boots off to ensure he didnt track into our house..it wasnt necessary but he did everything right and if we need service again, we will definitely call for him and use your service.

Review 96 (2020-11-25 - Rating: 5)
We are so grateful for the excellent service we received. The plumber, Rob, was very knowledgeable, courteous, helpful, professional and experienced. Our full trust goes into the work that was done. He wore and mask and gloves for Covid managements and maintainedsocial distance. Nothing is worse than a clogged sewer line the day before a big holiday. We highly recommend this local Roto-Rooter!

Review 97 (2018-07-08 - Rating: 4)
Overall experience with this company was great. We decided to call them after our main line backed up for the second time in less than a year. Tyler, our service technician, was on time and very vocal about what needed to be done and what could be done to prevent future root problems. The entire appointment took less than an hour. The only reason for the four stars, instead of five, is the pricing. Invoice total was higher than what we were expecting and had seen from similar companies.Would still recommend Roto-Rooter for any plumbing issues in the future!

Review 98 (2017-07-27 - Rating: 5)
Rob from Roto Rooter came out to replace a sump pump back-up battery after we had issues with the control panel. He arrived on time, answered all of my questions about the service, and completed the work in a timely manner. He was friendly and professional. We have used Roto Rooter for the last 15 years for all our plumbing needs and have always had excellent experiences.

Review 99 (2021-01-12 - Rating: 5)
I had a great experience with Casey at Roto-rooter. He arrived EARLY, which is a new experience for me. He handled all of our issues quickly and professionally. He also came late on a Saturday night. I highly recommend using this service.

Review 100 (2021-06-23 - Rating: 5)
I would highly recommend Roto Rooter! Lucas came to our house in a timely fashion, was very professional and friendly! Wore a smile on his face the whole time! Even great with kids. He was very knowledgeable about our issues and also gave advice on how to prevent these issues in the future! We will use them every time!

Review 101 (2020-05-13 - Rating: 5)
I contacted Roto-Rooter late one afternoon about a backed up drain and was able to schedule a next day appointment. The technician arrived on-time and was able to fix the problem quickly. The service came with a 3 month warranty. Highly recommended!

Review 102 (2015-02-05 - Rating: 5)
My service was excellent. Fast, on time and polite.He gave me some helpful tips on how to prevent this from happening again.He was very good at his job, it took no time to clear my drain.I will highly recommend Roto Rooter and my technician Rob to my friends.

Review 103 (2019-03-08 - Rating: 5)
Jolene was very helpful, friendly when i called to make a appointment and she called 1/2 hour prior to technicians arrival. Braydon was very polite, and professional. He was determined to repair the issue i was having and he accomplished it in great time. Thank you for the Great Service to all involved!

Review 104 (2024-06-09 - Rating: 5)
Rob was very friendly and professional. My wife and I were very pleased with his work

Review 105 (2019-06-21 - Rating: 5)
Fantastic service. Very prompt and always called before sending a service technician out. When the first service technician came to look at our pipe and realized it was a much larger repair than initially expected, he called a colleague free of charge to come make sure there was not an immediate leak that we could put off and get the proper authorization from our insurance company. Once they received authorization, they were able to schedule a repair within a couple of days!

Review 106 (2024-05-30 - Rating: 5)
I really appreciate Roto-Rooters promptness when we had an issue on Memorial Day. They saved the day!!!!

Review 107 (2022-02-26 - Rating: 5)
Nick was amazing - I had called other plumbers and they said they couldn’t help me. He was kind and explained the issue I was having with my drain and didn’t make me feel like an idiot. I honestly felt like he went above and beyond to help me with my drain issue and provide service that would last longer than a quick fix. I will definitely call him again!

Review 108 (2018-09-12 - Rating: 5)
I was very pleased with Roto Rooter. Very professional! And they were ONE of the few I called that would quote me an estimate up front based off of what information I gave them. Most would not even give me a quote so I chose not to use them. The service technician (Tyler) was very polite and up front with me on what was needed. He was also very professional! And he completed what was needed very quickly and knew exactly how to fix my problem. Even gave me some suggestions...

Review 109 (2022-10-19 - Rating: 5)
Service was timely, accurate and complete. the technician knew what the problem was and how to fix it from my description. Other emergency service plumbers were not available or could not come in a timely manner. None knew the problem from my description.Technician was knowledgeable, explained what needed to be done and did it expeditiously. They will be my first call if a similar problem occurs in the future

Review 110 (2016-12-07 - Rating: 5)
When the first plumber we called cancelled 8 minutes before our appointment to fix a leaky and unusable kitchen sink, we knew it was time to find someone else. And Im so glad we found Roto-Rooter. They came immediately and installed a new faucet and garbage disposal for us within hours. They were honest about what we did and didnt need -- no selling us on high end materials or extras -- and Rob was incredibly polite and thoughtful. We hope not to need them, but will definitely call them when we do.

Review 111 (2021-10-11 - Rating: 5)
I had a leak from the shutoff valve for the dishwasher. Initially, made a mistake in the scheduling and Roto Rooter was very courteous and quickly adjusted the schedule for the plumber to come out. When he came out, he was nice, knowledgeable, and fixed everything that was wrong. Ive never been disappointed with Roto Rooter. Thank you very much!

Review 112 (2017-08-06 - Rating: 5)
We have always had great results and service from Roto Rooter. We just had them out 08/17 and could not be happier. Nick explained what he was going to do, what he found, how it was going to be fixed and what it would cost us. He was very polite, his work was neat and quick.

Review 113 (2019-08-31 - Rating: 5)
I called at 8:00 and was given a range of 12PM-2PM. Alex was there shortly after noon. He was very knowledgeable and took care of the clogged sewer line in about an hour. I couldnt find my clean-out so I had to pull a toilet. Alex suggested areas where I could look for the clean-out in order to avoid having to do that in the future. I appreciate his advice. I would definitely use them again. Rates were competitive, they were on-time, they took care of the issue quickly. Alex was excellent.

Review 114 (2021-10-26 - Rating: 5)
I had water from my washing machine backing up into my kitchen sink. I called on Monday afternoon and had my issue completely resolved by Tuesday at 9:45am. Not only was the job done quickly and by a skilled technician, but everyone I spoke to during the entire process was 150% professional and courteous the entire time. Jonathan and I even had a nice chat about our dogs. Could not recommend these folks higher. I know for a fact who I’m calling immediately the next time anything is out of sorts with my pipes.

Review 115 (2022-11-20 - Rating: 5)
Dylan and Ryan did a great job finding the issue with the back up that made every toilet and shower defective in the house. Dylan’s interpersonal and problem solving skills were exceptional and Ryan (who had been with Roto-Rooter for 2 months) was learning and growing throughout. Thank you for the stellar service.

Review 116 (2020-12-06 - Rating: 5)
These guys are a little pricey, but they got our drain cleared up within 2 hrs of the call. The tech was super polite and got the problem solved in spite of not being able to find the outdoor clean out access.We had already tried draino and my neighbors 10ft snake and still had backup problems.I plan on using these guys from here on out and recommend them to anyone who will listen. They are worth every cent they charge.

Review 117 (2019-05-20 - Rating: 4)
Called about locating the end of a yard drain. Drain was installed prior to home purchase and has never worked. Needed to locate where the drain ran so I could repair. Appointment scheduled for next day. Lost 1 star due to showing up 40 minutes after the 2 hour window I was given. Typically wouldnt care too much but I had another appointment to get to myself. I believe the gentlemans name who was here was Nick. Very knowledgeable, courteous, and professional. Did exactly what I needed. A little expensive but saved me a lot in the long run. I would recommend and use again. Thanks for working quickly and fulfilling what I needed done.

Review 118 (2017-09-20 - Rating: 5)
Rob, the Roto-Rooter technician, was very fast, efficient, and knowledgeable. I submitted an online appointment and he was there first thing the next morning. I really appreciated Roto-rooters help in snaking out my main drain. I would normally do these kinds of services on my own home, but the tool I rented from another company did not work well, and would have taken me more than an hour to do, which is not feasible as I work a full-time job during the week. Technician Rob was great and polite and informative, would request him again if given the option.

Review 119 (2017-04-16 - Rating: 4)
Tyler and Nick were very professional and friendly. They thoroughly examined the situation to better understand our sewer backup issue and then expeditiously corrected the problem. I am very satisfied with Roto-Rooter and their knowledge and experience. I would highly recommend them to others.

Review 120 (2016-12-21 - Rating: 5)
They took my call and organized the appointment on a Sunday -much appreciated. It was great to have work start first thing Monday as the drain in the basement for my kitchen sink and washing machine was backing up. Rob was very nice and efficient, coming in under the proposed price. Thank you!

Review 121 (2020-07-28 - Rating: 5)
Casey was awesome. Wed been dealing with our drain for a while and finally decided on hiring somebody. He was on time and fixed the drain in maybe 15 minutes. Told us how to prevent it from happening again and showed us the enzymes to help too. Definitely will call again if we need to.

Review 122 (2024-09-30 - Rating: 5)
Very pleased with our experience using Roto-Rooter! A technician was at our home quickly after calling. He was professional and competent. Answered all my questions with a smile. Would highly recommend.

Review 123 (2018-07-15 - Rating: 5)
I used Roto Rooter for the first time 3 years ago, the service was very professional then and that is why they were my first call recently. They confirm appointments, call when on their way, show up on time. The process is explained before the work is done. Tyler was my technician this time, he went above and beyond my expectations in completing the required service. I will definitely use Roto Rooter in Fort Wayne for any future drain issues, thanks for great service!

Review 124 (2018-04-07 - Rating: 5)
We used them before about sewer backup.. They did a great job than and 6 years later they still do a great job. Tyler will very nice and well train in knowing what it was and show us the problem. He even help us by telling us to have it service every two to four years. Great advised. We know we will becoming them again.

Review 125 (2018-01-11 - Rating: 5)
Tyler was a great tech. He was fast, friendly and very informative. He arrived while on my lunch and he was finished within the hour. I would highly recommend and plan to use Roto Rooter for any needs I may have in the future! Thank you again Tyler!

Review 126 (2024-09-11 - Rating: 5)
Fantastic service that really went above and beyond. Everyone we dealt with - Rob, Anthony, Chad, etc. - was truly caring and made a point to keep us informed at every step. And a woman-owned company on top of that! Excellent.

Review 127 (2020-12-04 - Rating: 5)
Technician Evan was very polite and a true professional! He explained his assessment thoroughly and went the extra mile! He cleaned up so well after he was finished, you wouldnt even know he had been here. I would recommend Evan and Roto-Rooter to everyone I know!!Elizabeth P.

Review 128 (2018-03-06 - Rating: 5)
We called Roto-Rooter at 7:00am and they had someone at our home by 9:15am getting rid of the 2 inches of water we discovered the evening before. Justin was professional and informative! After he was complete Nick showed up and tried to snake our drain with 2 different snakes sizes but was unsuccessful so he promised to be back on Monday morning with a heavy duty snake! Nick brought John and together the heavy duty snake did the job! Nick and John were very professional and let us know exactly what they were doing. My experience was fantastic and I would call them again without hesitation, should we need that service again!! THANK YOU SO MUCH!!!

Review 129 (2021-07-21 - Rating: 5)
Nick and Evan did awesome work as always. very polite. Easy to work with. Roto-rooter has been jetting our buildings for years and have always exceeded expectations. Sherry at the office has always been great to work with. 5 star company.

Review 130 (2023-05-15 - Rating: 5)
Tino was very professional even though I kept chatting to him while he was working. I kept asking questions about the plumbing. He was thorough and quick. He explained everything to me so I could understand. I would recommend.

Review 131 (2012-12-14 - Rating: 5)
Had a need for a plumber, and weve had great past experiences with Roto-Rooter. Today was no exception. I got a same day appointment; the plumber arrived timely; he provided a quick solution to our problem & had it fixed in under an hour. Thanks!

Review 132 (2015-09-09 - Rating: 5)
I called Roto-Rooters 24-hour line at 6:30 in the morning on a Wednesday because our shower wasnt working at all. They got back to me by 7:15 and had someone scheduled to come out by 8:00. At 9:00, I had heard from the plumber and made arrangements for the repair and payment. The work was done well, cleanly, and for a good price. I was so happy to have it taken care of while I was at work. They even gave us a bottle of drain cleaner, which was a nice touch. Id definitely use them for future plumbing issues. Very responsive and quick to get back with us.

Review 133 (2017-01-08 - Rating: 5)
It was late Friday night and Mom had a clogged kitchen sink. Since Rotor-Rooter offers a 24-hour service, we were able to speak with a representative right away. Service was scheduled for the very next day. Rotor-Rooters Service Technician, Nick, was punctual, professional , knowledgeable, and very pleasant. The clogged drain proved to be stubborn to clear, however, Nick worked non-stop until the job was complete. There were no hidden costs as the service was quoted before the technician started the job; what a nice feature! Thanks Rotor-Rooter!

Review 134 (2022-09-21 - Rating: 5)
Service personnel was very professional and price quoted upfront and seemed very reasonable. Quick job and took care of the slow drainage issue we had in the house. Would recommend for anyone to use and will use again in the future if needed.

Review 135 (2019-10-01 - Rating: 5)
We had Evan and his work partner out today to do our every 2 year root clean out. They did an excellent job as usual and were professional and courteous. I highly recommend Roto-Rooter.

Review 136 (2019-03-04 - Rating: 5)
The Fort Wayne Roto-Rooter team did an amazing job on our sewer pipe repair. The job was quoted completely and each step was explained. The job did not exceed the quote and in fact, it was quite a bit less. I believe Jonathan and Randy were two of the folks that helped us out. They were courteous, on-time, professional, and took the time to explain everything. Im very thankful for the service we received. Roto-Rooter has displayed their commitment to my family to honor previous work as well. No one wants to have plumbing issues, but it is good to know there are experts you can call. Thanks Fort Wayne Roto-Rooter.

Review 137 (2015-12-29 - Rating: 5)
After a clogged kitchen sink through a wrench in our Christmas day dinner preparation on Christmas Eve, we contacted Roto Rooter. They were fast and courteous. Our plumber did a wonderful job of explaining what he was doing and cleaning up after he was done. Thanks for coming to the rescue!

Review 138 (2017-08-29 - Rating: 5)
I came home from work to discover that my sump pump was not working. I called RotoRooter and the manager John was nice enough to talk to me on the phone to try and troubleshoot the problem. It was then concluded that we needed a new pump. A technician arrived at my house in about an hour. My technicians name was Nick. He was great! He took the time to explain the problem and how he would fix it. Nick removed the old pump and installed the new one in about 30 minutes. Start to finish I would definitely recommend RotoRooter!

Review 139 (2016-09-01 - Rating: 5)
Thanks so much for getting us up and working again. Tyler was a very nice young man who did a excellent job. He was here with in a hour and completed cleaning our drains in a very short amount of time. I would recommend your service to any of my friends who plumbing issues.

Review 140 (2018-01-13 - Rating: 5)
Had a very positive experience with Roto Rooter in tense time this week. My sump pump stopped working and with temps rising it wasnt going to take long to experience an overflow. During what was, Im sure, for them a busy time they had a technician, Rob, at my house to replace the pump BEFORE the time they had indicated. Rob was thorough, knowledgeable, & explained everything completely. I will use Roto Rooter again.

Review 141 (2015-05-22 - Rating: 5)
Roto-Rooter was able to give me a couple of ideas on pricing based off of the information that I provided them about my problem. I called other local plumbers but all of them gave me a much larger quote price range with a longer wait for an appointment. The Roto-Rooter serviceman came the next day, showed up on time, and was able to quickly clear a drain clog and provide this service for the minimum quote they provided. He even gave me advice on using a store brand product to help reduce the risks of the same issue from happening again. He didnt pressure me into purchasing it from him and was very courteous throughout the entire visit. I would highly recommend them to both friends and family.

Review 142 (2019-01-27 - Rating: 5)
My experience with the Fort Wayne Roto-Rooter could not have been better. The local Roto-Rooter franchise owner John Elward was amazing. We had a very ugly problem with 4 homes hooked into the same (clogged) sewer line. Two owners did not want to contribute to fix the problem so myself and the 4th home owner would have had to pay for the repair. John spent many hours on the phone with the City and convinced them it was an issue they should repair. It saved us several thousand dollars at a minimum. Roto-Rooter charges a fair price for the work done, but John did not get paid for all those hours on the phone. Thanks John!!

Review 143 (2024-06-04 - Rating: 5)
Ron was my technician hes very knowledgeable very professional he explained everything he did. I will be using this company from now on..Thanks Ron

Review 144 (2016-11-23 - Rating: 5)
Our Technician Ed was prompt, professional, and friendly. Looked at our problem quoted a price, we accepted, and he went to work on our problem. He got done in a timely manner and cleaned up. No complaints here, and this was our first time using Roto Rooter...Will be the first to call in the future if needed.

Review 145 (2017-07-24 - Rating: 5)
Fast, friendly service with a 90 day guarantee. The technician also gave us tips on how to avoid clogged drains in the future. Called several other places and it was a day or more wait. Roto-Rooter was out within 4 hours, on the day I called!

Review 146 (2024-07-19 - Rating: 5)
They responded quickly and fixed my clogged drains. Thanks!

Review 147 (2023-03-17 - Rating: 5)
The plumber arrived an hour early and gave me a very detailed analysis of the issue we were having. He promptly cleaned the line and saved me some money! Highly recommend!

Review 148 (2020-04-30 - Rating: 4)
Very impressed with the speediness and good work. We were in the middle of redoing the bathroom and had a major clog from the toilet. They responded very quickly and were able to fix the problem in professional and quick manner. We were able to go back the next day with the work on the bathroom. They also pointed out problems we need to address in the future. I appreciate all the hard work and informative information we received . Thanks so much!!

Review 149 (2015-08-20 - Rating: 5)
We had a slow toilet and called Roto-Rooter. They kept the appointed time, he listened to our concerns, efficiently assessed the problem and gave us a price. We were going to replace the toilet ourselves, but for a reasonable charge, he installed and took away the old toilet. He advised us on the root problem and treated it so that we would not have the problem again for a long time. All in less than an hour!! Left my home clean!! Thanks Dax!!!!! Thanks Roto-Rooter!!! Will call again if I ever need you.

Review 150 (2020-05-18 - Rating: 5)
Had to call around midnight. Got a call back within about 5 minutes from the plumber that would be helping me. He arrived within 20-30 minutes, and had the job done within 45 minutes. He was professional, and courteous. We couldn’t be more appreciative of his positive attitude at that time of night, while getting rained on, and cleaning out a sewer drain. Thank you!

Review 151 (2022-12-14 - Rating: 5)
Great service. Dakota did a phenomenal job explaining everything that he saw and was going to do. Very educated and honest. Would recommend and definitely will use again!

Review 152 (2022-12-20 - Rating: 5)
Dakota came out and fixed a clogged basement drain. He did a GREAT job. Very nice guy. I was worried the old house had a broken pipe but he was able to snake out a lot of dirt that built up over the years. Highly recommend.

Review 153 (2012-09-25 - Rating: 4)
Had to call a plumber and weve used Roto-rooter in Ft Wayne before. The float within our laundry (interior) sump pump had broken off & the pump wasnt kicking on. Bought both interior & exterior pumps previously from them & theyve always done a good job for us. Also prompt when needed. After 45 mins or so, Rob was able to replace a broken strap which luckily prevented us from having to replace the pump. Nice tech, no complaints. I am rating them a 2/3 however because I feel they are a little high. $75 trip fee just to show up, and $75 hr for labor (plus parts) is a bit pricey in my opinion.

Review 154 (2015-11-11 - Rating: 5)
I had the drain in my garage back up and water and debri was all over. I called Roto Rooter and they were able to come over right away. When the technician James arrived he was able to identify the problem very quickly and worked very diligently to solve it. The estimate was spot on. He explained everything as he went and gave me suggestions on how to keep up maintenance to prevent this issue from happening again. I have used Roto Rooter in the past and would definitely use them again. Very happy with their service!

Review 155 (2020-06-10 - Rating: 4)
Plumber was knowledgeable and quickly accessed our water problem. He was fast and efficient in conducting the service to unplug our outside main line drain. Secretary was very friendly and responded quickly to our call. My only complaint is that they should remove water cleanup from their name. The unsightly and stinky slug that had entered my basement was still there after they left. Had to do the water cleanup myself. They did honor the $10 off coupon from their website.

Review 156 (2016-02-27 - Rating: 5)
The 2 professional plumbers were at my residence within 30 minutes. They explained what they would do and the price involved. Then once I said OK, they were done and cleaned up within a very short time span. Im very pleased with the performance and would recommend Roto-Rooter to anyone I know. Thanks guys, my family appreciates it!

Review 157 (2016-08-27 - Rating: 5)
After moving into our new home we quickly realized that this aged house had many plumbing issues that needed attention immediately. Thankfully, after making a quick phone call, Roto-Rooter sent out a technician the very next day and all of our plumbing problems were fixed within a couple of hours!

Review 158 (2023-10-28 - Rating: 5)
Fast and friendly. They came out for a plugged perimeter drain tile and fixed it right up. Very happy with Roto-Rooter Fort Wayne.

Review 159 (2018-06-20 - Rating: 5)
Roto-Rooter has excellent service! Fast response and diagnosis! Roto-Rooters team member, Ryan, went ABOVE AND BEYOND! He did an excellent job! We will definitely be a returning customer for all of our plumbing needs!

Review 160 (2019-03-04 - Rating: 5)
Nice guy! came and got to the root of the problem almost immediately. We had another company come out and overcharge us to do absolutely nothing. Roto-Rooter came out here and relieved us of all of our problems and charged us less then what the other did. Addressed the issue right away that the other company completely failed to do. We are definitely going to be calling Roto-Rooter from now on. Outstanding service!

Review 161 (2024-08-29 - Rating: 5)
Wonderful service. Septic pump went out and they were out first thing Monday morning and had a new one put in within a couple of hours. Great, reliable service.

Review 162 (2012-12-11 - Rating: 5)
I have recently moved to Ft Wayne and my garbage disposal stopped working. I thought I could just ignore it and everything would be fine. Well about a week later, my drain started becoming a slow drain. I needed to get ahold of a plumber and chose Roto-Rooter due to knowing their brand name. (this is my first time ever needing a plumber). They were extremely professional on the phone and helpful.They offered to send a tech out right away - which was great. He came and after trouble shooting told me my disposal was shot. He walked me through how to use them properly in the future and only took about 30 minutes to install it. Extremely helpful. I would highly recommend Roto-Rooter to anyone needing someone quickly that will take care of you. They even called the following day to follow up on the service. All around a great experience!

Review 163 (2023-01-02 - Rating: 5)
Rob from ROTO-ROOTER responded promptly. He fixed the problem and explained the issue clearly. The office staff were courteous and clear with their instructions. Thanks for a great job.

Review 164 (2015-09-06 - Rating: 5)
The receptionist who answers their phone is very friendly. They gave me a time of 12 - 2 that same day and I received a call about 30 minutes prior to the beginning time range that someone was available and on their way. The technician was very friendly, gave me as estimate quote, did his work in a timely manner, cleaned up the area afterwards, explained what was causing the issue, give advice on how to maintain the drainage issue with regular application of enzymes. The cost was reasonable. I have used them in the past and will continue to call them should I have plumbing/drainage issues in the future.

Review 165 (2015-12-28 - Rating: 5)
I had a plumbing issue the day before 50 family members were coming for Christmas. Ed arrived promptly in the time frame I was told and quickly and effectively addressed the problem. He was friendly and gave me some suggestions to get better results. I highly recommend Roto-Rooter

Review 166 (2022-05-20 - Rating: 5)
I have used Roto-Rooter for a number of jobs in my home. The staff are always polite, professional and respectful. They always fix the problem that I Im having trouble with. I highly recommend them.

Review 167 (2013-02-21 - Rating: 5)
My kitchen drain was plugged, filling on both sides, and couldnt use my loadeddishwasher. When I called for service, the receptionist was very friendly, and promisedhelp. The plumber arrived even sooner than expected, was very nice, and had the drainopened and done within 20 minutes. I was greatly appreciative. The service here inFort Wayne was wonderful.

Review 168 (2013-02-01 - Rating: 5)
Jim and I have always been very very happy with Roto Rooters Service. in Fort Wayne Indiana. We LOVE the fact that they tend to send the sam man all the time Rob, the plumber that they send, is a very pleasant and very helpful and friendly person who answers our questions and help us understand what they are doing. We have and will recommend Rotor Rooter to anyone. We have NEVER been dissatisfied with them. Thank you for servicing us. With our pipe problems, I am sure we will be calling you again in the future.

Review 169 (2024-06-05 - Rating: 5)
They showed up quickly, did a very good job and didnt overcharge me.

Review 170 (2020-10-29 - Rating: 5)
Evan did a great job. He explained the service before hand and the cost. So there was no surprises. Upon completion he explained the culprit and recommended an enzyme to help prevent this problem from reoccurring. He cleaned up cleaner than he found it which was a nice touch. I can recommend This company and their services.

Review 171 (2016-10-16 - Rating: 5)
I called Roto-Rooter because of a small leak we had under our kitchen sink. Ed came and fixed the problem right away. Ed was fantastic! He fixed the problem and also reported to me some other issues I was not aware of, which could have led to some bigger problems down the road. I felt he was honest and forthright.

Review 172 (2016-09-23 - Rating: 5)
We called & Dan was out very fast, cleared our drain & put root stuff down the drain & well call again every year to pour that stuff into our drains again. Root killer we were buying didnt do anything. Our technician was very fast & professional. Will recommend Roto-rooter to everyone. Thank you

Review 173 (2018-05-21 - Rating: 5)
Technician Rob came out to our house to plumb our kitchen sink and he was very knowledgeable and informative about all of our issues. He even offered their Preventive Pipe Sheild Liquid to help maintain good pipes. We bought that and we are hoping for no more clogs. Thanks for your hard work Rob!

Review 174 (2017-12-02 - Rating: 5)
My technician Mike was super nice and knew what he was doing. The service was excellent. I called Roto Rooter and with in 1 hour they were at my house to get the roots out of my line so that I can use everything in the house. Always a pleasure to work with Roto Rooter.

Review 175 (2023-11-21 - Rating: 5)
I had a sewer pump go out and the two technicians they sent to my house was prompt,professional and did a amazing job and very affordable i would highly recommend them for any sewer and plumbing needs.

Review 176 (2019-07-08 - Rating: 5)
When the worst happens, especially on a Sunday morning, we phoned Roto-Rooter. The entire transaction was very professional and they shared the same sense of urgency as we did to get the situation resolved. Rob was very polite, timely, and a pleasure to interact with. We will utilize Roto-Rooter for future plumbing and drain services and appreciate the professionalism.

Review 177 (2016-10-29 - Rating: 5)
Technician arrive in a timely manner. Came into my home with his shoes cover as to not mess up the floors. The technician advise me of the best solutions for my problem and was open and honest about the cost and how long it would take. Over all I was happy with the service that I received.

Review 178 (2019-03-09 - Rating: 5)
I have lived in this house 6 months and it has a mound systemThe filter on the septic tank clogged and backed up the main waste water line backed up and I had some water from a washing machine over flow in the Basement I called a plumber who came out but didn’t know much of anything about septic system and wasted Friday for the most part I called a septic tank pumping company they were able to come out Saturday morning and explained what had happened and that the other plumber should have known what the problem was right away.They said call Rotorooter because they were professional and would be able to come out in Saturday. The weather turned bad andNick came out in a cold rain as soon as he could after his scheduled stops at 6:00 pm fixed the problem and was polite and intelligent.I will never waste my time on anyone else if I have any further plumbing issues.These guys are smart and fast and believe in service.

Review 179 (2018-06-04 - Rating: 5)
Working for a home builder, I often perform service work in our customers homes. I never understood the apprehension of having a service tech invade my space until our sewer backed up at my home. We were forced to call on Roto-rooter to bail us out. One gentleman came, quickly assessed the situation, and gave us a fair quote to fix the problem. The next day, Jeremy and Nick came and, after creating an access to the drain (older home, had no clean-out), cleared the blockage. I was impressed with their familiarity with the procedure, as well as their friendly demeanors. The entire process was relatively painless for my wife and I, and it served to remind me that it is best to leave repairs in the hands of experts to get the job done right.

Review 180 (2020-03-16 - Rating: 5)
I have used Roto-rooter for years in my restaurants and this was my first experience using him in my home. The technician was punctual, friendly, and helped inform me what he was needing to do to get my water back on. He even assisted when the city showed up to turn the water back on. I would highly recommend Roto-rooter in the area and appreciate what they did to help my family. Thank you!

Review 181 (2018-01-12 - Rating: 5)
Tyler was very proficient and professional. He found the problem immediately, fixed it, and gave good information on how to make sure this problem didnt happen again. I would recommend Roto-Rooter, and Tyler, to anyone. He showed up when they said he would, and called ahead. Thank you for a job well done!

Review 182 (2015-07-01 - Rating: 5)
We had a torrential downpour of rain, with 70 mph winds that left us without power and a flooded basement. Since our water heater was in the same utility room as the sump pump, it was rendered inoperable due to the flooding. We initially called out one of RRs area competitors to service & quote the cost of a new unit. However, after price comparing we realized that Roto-Rooter was able to give us the best price on the same unit we needed; so we called and scheduled the first available service date. Our serviceman was prompt, professional, and friendly. He worked diligently and efficiently to get our hot water back in working order. There was some confusion on the actual work/=price (that was initially quoted from the office, as compared with what the serviceman quoted on-site,) but that was quickly resolved between the home office/ serviceman/ and customer accordingly. Overall, we appreciated our experience working with Roto-Rooters company professionals, and expect that our new Bradford White water heater will work well for many years to come. Our thanks to all the RR employees we dealt with that helped us through an otherwise disastrous time. We sincerely appreciate it.