Masters Heating & Cooling

Located in Fort wayne, Indiana

Address: 3512 Cavalier Dr, Fort Wayne, IN 46808, United States

Phone: +1 260-279-5859

Rating: 4.8

Services

Wheelchair-accessible car park
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-06 - Rating: 5)
We have been using masters heating and cooling for a couple years now and I cannot speak highly enough about this organization. Shelby, the technician who services our house is very knowledgeable, very professional and a very nice individual. I always request Shelby when we need something done. He is a great individual and works for a great company

Review 2 (2024-10-26 - Rating: 5)
After many hours of troubleshooting my issue and not being able to figure it out. I called Masters at 1:30 pm they were able to get a technician out to my house by 4:00 pm. Shelby was very nice and knowledgeable on the issues I was experiencing with my furnace. After walking Shelby though all the troubleshooting I had previously completed, Shelby double checked the work and gave the furnace a once over, say another +/- 30 min the furnace was good to go. The speed and knowledge of Masters expert technicians and a reasonable service cost, this is why I called them in the first place. Thanks again Shelby!

Review 3 (2024-12-03 - Rating: 5)
I highly recommend this company. I had a furnace issue in the service guy was named Blake. He did an outstanding job. He went above and beyond what he was supposed to do again I would highly recommend this company. I was thoroughly impressed with him and the company.

Review 4 (2025-01-06 - Rating: 5)
Shelby was the service tech that came to service our furnace he was on time and did a great job he also explained the benefits of a service plan for the ten year old equipment. Will be having the AC serviced in the spring and signing up for a maintenance plan.Thank You

Review 5 (2024-12-02 - Rating: 5)
Shelby was great! He was professional and explained everythinghe was doing, and in a manner that I could understand.It is super great to have a technician that is both knowledgeable and nice! Thank you -Lorrie Sordelet

Review 6 (2024-10-18 - Rating: 5)
Called Masters. They were out to fix my heater within a few hours. Paul was excellent! He fixed the problem in a timely manner, was very informative, and explained everything in simple detail, including how I can better maintain my system to avoid more service calls. I couldn’t have asked for a better technician! Overall this was a GREAT experience!

Review 7 (2024-10-08 - Rating: 5)
Mr, Charles the tech did a very good job, and explained me hie the system works and the settings for the thermostat to use.Great company, and the lady who took my call at the office was very kind, professional too.Kudos to u all.Will tell others about your service, u will have more problems to fix.Hope u like that.Mjmistry

Review 8 (2024-10-15 - Rating: 5)
Shelby came out and did a tune up on our furnace. He was very thorough and informative, and went above and beyond as I had forgotten there were a bunch of floorboards stacked in front of the furnace. He helped me move them out of the way and was friendly and understanding about the whole thing. I would definitely recommend Masters to anyone looking for HVAC services.

Review 9 (2024-12-13 - Rating: 5)
Blake did a great job cleaning our furnace and installing our I-Wave air purifier. He was friendly and professional. Highly recommend !

Review 10 (2024-09-03 - Rating: 5)
Paul was very friendly and knowledgeable about servicing my furnace. He explained what he was doing and recommended suggestions for keeping my furnace clean and in good working order. Also took time to explain the ac thermostat and how better to cooling the upstairs of the house 🙂

Review 11 (2024-12-11 - Rating: 5)
Shelby was outstanding today. He answered all my questions and got everything done in a timely manner and I appreciated him very much..

Review 12 (2024-06-21 - Rating: 5)
Shelby was at our home today doing some service work in order to get our AC unit back up and going in this horrible week of heat.He was very fast and knowledgeable on what the issue was and had our unit back up and cooling in a half hour. We are very grateful for his knowledge and efficiency. He was extremely helpful and even preformed our tune-up that needed done as well.Thank you so much Shelby and the Masters company for you efforts on getting us back to keeping cool.

Review 13 (2024-06-18 - Rating: 5)
Our technician was Gabriel. He did an awesome job. He called before he came, inspected, diagnosed and fixed the issue and got us back up and running quickly. He was extremely polite and work oriented. Qualities you don’t see in the work force much. Thanks Gabriel for a job well done!! We appreciate Marks Heating and Air and their work force.

Review 14 (2024-10-08 - Rating: 5)
Paul was awesome. Visited for annual heating checkup, but also inspected hot water heater, water softener, and water tank. Lots of informative knowledge. Job well done

Review 15 (2024-06-26 - Rating: 5)
I needed a quote for a new furnace and air unit. They came out, asked what I was looking for, checked out the old equipment to see what was needed and gave me 3 different stages of quotes. Reasonable prices! Had several quotes while there quote was slightly higher than a few others, I chose them because they went beyond just quoting me prices, they came back out to the house and rechecked my unit to see if they could get it running until I got it replaced and offered me mini air units to keep us comfortable until they could install the new one! Great salesman, very knowledgeable as well as technicians. Also they were the only ones that could offer 60 months no interest! Great company…HIGHLY RECOMMEND!!

Review 16 (2024-09-25 - Rating: 5)
Excellent service visit. Paul was the best. Very educational on small things I can do to help keep my system running well and avoid problems. Really pleased.

Review 17 (2024-11-13 - Rating: 5)
Paul was great! He was very professional, knowledgeable and personable. He provided me with great tips and information to keep my furnace running smoothly.

Review 18 (2024-06-29 - Rating: 5)
We have been using Masters for almost 10 years. Their staff is excellent - love that I know Donna is a going to answer when I call. We always have stellar service too. Highly recommend them!

Review 19 (2024-09-18 - Rating: 5)
Paul was Very Friendly & very knowledgeable.Did the extra effort cleaning the outside air conditioner units. Showed me the possible issues we may have in the future.

Review 20 (2025-01-01 - Rating: 5)
Paul was extremely helpful today when we woke up with no heat. We will be following up in the near future with masters and specifically Paul.

Review 21 (2024-07-17 - Rating: 5)
Shelby was very professional and friendly explained what needed to be done and did it . Also let us know we should be thinking about updating our system as ours is dated so we know our system in the future will need to be updated. We appreciate the heads up and his helpfulness.

Review 22 (2025-01-01 - Rating: 5)
Paul did an amazing job getting our heat working. He explained everything and fixed the problem.

Review 23 (2024-07-10 - Rating: 5)
We recently had a gas line ran to change our fireplace from woodburning to a gas log. Dennis showed up first and quickly and efficiently assessed the situation and what needed done. Darrell then showed up and the two of them did a great job in running the gas line, sealing all entrances into and out of the home and making sure everything was perfect and cleaned up before they left. Would highly recommend these two gentlemen and Master Heating and Air.

Review 24 (2024-08-28 - Rating: 5)
Paul was exceptionally helpful today! He is always so professional, kind and down to earth. I value his opinion and like that he takes the time to explain what he’s doing and why. Great service, as always!

Review 25 (2025-01-02 - Rating: 5)
Paul was very helpful in showing me how the condensation drain plugs up.

Review 26 (2024-12-17 - Rating: 5)
Paul was very knowledgeable and told us step by step what he found and needed to do. Very personable as well.

Review 27 (2024-08-14 - Rating: 5)
Paul did a great job, he was very thorough and walked us through our system and what we need.

Review 28 (2024-11-26 - Rating: 5)
Paul was terrific. Great to have in our home. A great representative for Masters.

Review 29 (2024-01-02 - Rating: 5)
Our technician was Caleb, and he was fantastic! He takes the time to explain everything that is going on, and what he did to do the repair. We decided to sign up for maintenance repairs and he also took the time to explain what good this would do for us and what all he did for this as well. Not only does he pay close attention to telling the details and have great customer service, but we have 2 dogs and he even makes them feel good about his presence. He is what has made our experience with Masters so amazing! We are grateful!

Review 30 (2024-06-17 - Rating: 4)
Technician, Mari, arrived 3 hours later than promised as she was hung-up on another job. Once she arrived, she promptly went to work diagnosing the A/C unit. Finally found the part that had failed and replaced it. Her service, once she arrived, was excellent!!

Review 31 (2024-07-02 - Rating: 5)
Gabriel was very knowledgeable and a true people person. He made me feel very confident about the PM on the AC; I would highly recommend Masters to anyone looking for HVAC service. 10/10

Review 32 (2022-04-09 - Rating: 5)
Masters installed an entire geothermal system at our new build, and handled every detail from start to finish with impeccable attention to detail. Our minimal knowledge of geothermal had us initially excited but we had tons of questions. One call from John at Masters completely put us at ease. He answered every question, and expertly guided us through the process. We now understand that improper installation of these systems is the main cause for problems, so having the best pros in the industry at Masters became everything to us. We feel lucky to have such an important system of our home installed by the guys that know how to do it right. This is who Mike Holmes would recommend hands down. Go with Masters. And John is your guy. Thanks Masters!

Review 33 (2024-12-07 - Rating: 5)
Shelby Bennett- great service! Excellent skills and very nice guy! Thank you Shelby!

Review 34 (2024-09-10 - Rating: 5)
Cameron arrived on time and completed a maintenance call on my furnace. He was very informative and I highly recommend him.

Review 35 (2024-06-25 - Rating: 5)
My A/C unit quit working and Masters Heating was very quick to send someone to look into it. Gabriel was very professional and answered all my questions. He had my unit up and running in no time. Even with the rain getting ready to let loose, he still took his time to make sure everything was done correctly. A big thank you to him and Masters!!

Review 36 (2024-10-10 - Rating: 5)
Shelby Shelby did a great job I would recommend sending him to anybodys home he was very polite and professional.

Review 37 (2024-04-11 - Rating: 5)
We are regular customers and have only experienced professional, timely and fair service. Paul was our technician and is absolutely fabulous. He is extremely knowledgeable and personable, taking extra time to educate, explain and advise. Will definitely request him again!

Review 38 (2024-08-28 - Rating: 5)
Paul was very friendly and very knowledgeable. He explained everything so I understood what he was doing. Great guy!!

Review 39 (2024-06-27 - Rating: 5)
They are the best! The technicians are so professional. Most have been there for several years/ for as long as I’ve been a customer which says a lot about Masters as a company.I highly recommend them!

Review 40 (2024-06-19 - Rating: 5)
Gabriel is very polite and professional and ensures that his observations and recommendation are understood. He is efficient in his work activities and good about making sure not to create any mess.

Review 41 (2024-09-17 - Rating: 5)
Professions are done by professionals. Paul went through everything asking what was going on and went straight to the problem made it look easy. Dog even liked him

Review 42 (2024-11-21 - Rating: 5)
Paul was extremely helpful, friendly and efficient. Also provided detailed explanation of maintenance procedures.

Review 43 (2024-01-18 - Rating: 5)
Shelby was just here to repair my furnace and I can give him a positive review for the work that he did. He was friendly, professional and explained everything that he did. Masters should not have charged for the call because it was a mistake from the previous service call. I highly recommend Shelby, not so much masters. But the response time was great!

Review 44 (2023-09-19 - Rating: 5)
We had our routine maintenance appointment on our furnace this afternoon. Shelby was our technician and would recommend him to anyone. He was professional and courteous. He took his time and we did not feel he rushed through. Thank you so much!

Review 45 (2023-10-06 - Rating: 5)
We called Masters for a second opinion on a issue we was having with our heat pump, Xavier did the service call and explained to us what the problem was, he was very polite, answered all our questions. Masters was very fast at getting the parts needed to fix the issue, Caleb came out and did all the repair work, he was polite, let us know what he was doing, we was very impressed with how professional he was, but also just how very friendly he was. He was great with our autistic grandson who was sometimes a little to interested in what he was doing .. I will recommend this company to everyone..

Review 46 (2024-08-20 - Rating: 5)
Paul was very professional and knowledgeable and took time to explain and share helpful information. Sincerely appreciate the info and very pleased with service visit today.

Review 47 (2023-08-03 - Rating: 5)
Shelby and Paul were the techs that came out to get our AC back on in a hurry. They were thorough and explained everything very well. I also spoke with Vaughn, Taylor, Julie and Renee at the office and they were all very polite and helpful. I would recommend using masters to anyone looking for a quality system with good service and warranties. We had a bad part and they were quick to get back and replace it at no cost to us.

Review 48 (2023-06-27 - Rating: 5)
Great service! Cameron was very helpful. I usually don’t write reviews for services like this, because I’m not especially mechanically inclined. However, Cameron explained everything that he was doing and answered all my questions, as well as giving me tips for future maintenance and ideas on how to make my system run more efficiently. I always appreciate when someone takes the time to lay out the specifics of the repair they are completing, and he definitely put my mind at ease. He was friendly and efficient, and helped clean up after the job. During the first diagnostic visit, Jacob was also very polite and helpful and Taylor went out of her way to ask the techs questions while setting up my appointment prior to the visit so that I could understand what was going on. I’ll definitely be calling Masters in the future for all my HVAC needs. Thanks!

Review 49 (2023-10-07 - Rating: 5)
We have used Master’s heating and cooling maintenance program for many years and have been very satisfied. This year’s service call was a definite reason to continue. Paul called and said he would arrive in about an hour and did so on time. He was very knowledgeable and reminded us of some tips for routine care and explained thoroughly what he was doing for the maintenance call. When he found a problem with the blower he checked thoroughly for the cause and contacted both his supervisor and company support for help. He did not give up on finding the cause and the made arrangements for the part to be ordered. This occurred on a Friday and we had the new part installed the following Tuesday. Well before the weather change! We would recommend Paul and Master’s to all.

Review 50 (2024-06-30 - Rating: 5)
Mr. H was wonderful! He checked out everything and got us up and running even though it was late on a Saturday night.Will always use and recommend Master’s Heating and Cooling.

Review 51 (2024-04-30 - Rating: 5)
My new AC unit stopped working. Masters quickly scheduled an appt. This was the second time that the unit stopped working. Master’s sent an expert tech, Gabriel Hess. He systematically diagnosed what was going on and identified the problem. He explained the issue to me and my wife in a professional and easy to understand way. He, as a representative of Masters, took ownership of the problem (installation issue) and did not charge us. Things happen. Masters has handled this issue very well. Gabriel is excellent. Definitely recommend Gabriel and Masters.

Review 52 (2024-10-15 - Rating: 5)
The technician was knowledgeable, friendly and took the time to answer my questions while he was repairing our furnace. Zero complaints.

Review 53 (2021-07-12 - Rating: 5)
Im really happy with responsiveness. Other HVAC companies I called went to switch boards or to reps on-call who made it pretty clear that they didnt want to work their on call hrs. With Dennis, this wasnt the case and with Masters my AC and thermostat are working within a hr or 2 of my call on a Sunday evening. Very happy overall with my experience.

Review 54 (2023-12-04 - Rating: 5)
Our furnace stopped working, we called Masters and within a couple hours they had a technician at our door. The technician was polite and knowledgeable. It did not take long before he was able to get the furnace running.Shelby to the rescue! Great work

Review 55 (2024-07-18 - Rating: 5)
My first call for service. They have several folks well versed on my old geothermal E-Furnace and keep it going. Prompt service calls and great service

Review 56 (2024-09-16 - Rating: 5)
Paul did a great job explaining everything to me and how it works. Very knowledgeable and friendly!

Review 57 (2024-06-26 - Rating: 5)
Mr. Gabriel H did a great job on my home cooling system service. Found a coolant leak and installed more coolant to get by until the leak can be fixed.

Review 58 (2024-08-30 - Rating: 5)
Shelby was out today and was so personable and did a great job!

Review 59 (2023-09-03 - Rating: 5)
The A/C quit working on day 1 of a 3 day 90 degree forecast, and on a Holiday weekend too. We left a message and a service tech returned the call within approximately 30 minutes and Service Tech Shelby arrived approximately 40 minutes later. Very efficient and friendly service - and such a relief to have the unit working again! Thanks Shelby! We appreciate the great service!!

Review 60 (2023-09-09 - Rating: 5)
Paul did an excellent job! He was very nice, took the time to explain our system and tips on how to even make it more efficient. He was very friendly!Would definitely recommend Masters

Review 61 (2023-09-19 - Rating: 5)
We have used Masters for our HVAC systems since purchasing a house in 2018. We have won a furnace from Masters and purchased a new AC unit from Masters since that time. We just had our yearly furnace check up done by Gabe Hess, and we continue to be extremely satisfied with the service. We appreciate that we get a call 20minutes before they arrive so that we can put our dogs away without scrambling to do so after a knock at the door. Gabe was honest with me when he saw something he was unsure of regarding one of the sensors in the furnace. He was able to get guidance from his boss very quickly, and was able to provide me with a quote for the cost of the repair if it is required in the near future. We have been recommending Masters to everyone in the area since our first furnace check up in 2018 and will continue to do so!

Review 62 (2023-08-28 - Rating: 5)
Our air conditioner quit working on the hottest and most humid night last week. I called Masters at 8 am on Friday morning, fully expecting to wait days for service. Was so surprised they could look at it that afternoon. Tech Shelby called at 10 am to tell me he was on his way. He was very respectful and patient explaining everything to us. Repairs were completed in less than an hour and we had air again. Thank you for a great experience, Shelby!

Review 63 (2024-07-22 - Rating: 5)
Dennis was on time and explained his process clearly. He was personable, clean, and thorough. Great job.

Review 64 (2024-08-29 - Rating: 5)
Shelby was very informative and very professional. I would recommend him to anyone!

Review 65 (2024-04-30 - Rating: 5)
I had my first visit yesterday to have my furnace checked for winter. Gabriel came out and I was very impressed by his knowledge and explaining to me how everything worked. It was good to know my 18 year old furnace is still in good shape. I will ask for him in the spring when its time for my a/c check up. I have a service contract now and hope to be a lifetime customer!

Review 66 (2024-12-31 - Rating: 5)
Paul is a spectacular HVAC professional with many years of experience. He installed a new ionization device very efficiently and helped explain how the new system worked. He assisted in registering us for our warranty. I highly recommend Paul for his expertise and the patient manner in which he explains everything.

Review 67 (2023-11-09 - Rating: 5)
I wanted to compliment Jerry, the GM, at Masters. He was professional, accommodating and simply kind. He is addressing my requests without hesitation. I want to add that the tech, Gabriel, was wonderful in his assessment of my furnace and aprilaire humidifier. Jerry has given me confidence and continuing assurance that I am with a premier company! Beverly Smith

Review 68 (2023-07-26 - Rating: 5)
I have been a customer of Masters for many years and have always appreciated their service. My technician, Gabriel was on time, polite and explained everything he did today along with what I can reasonably expect for the future. Five Stars!

Review 69 (2024-04-24 - Rating: 5)
Gabe did an excellent job and taking care of my AC maintenance. He is very professional and thorough. I highly recommend Gabe for your HVAC needs!

Review 70 (2023-06-09 - Rating: 5)
I have used Masters Heating & Cooling for a number of years, and Ive never been disappointed with their service and that continued with today. Caleb was welcoming of our (sometimes over exuberant) dogs. He did suggest a couple of part replacements to help our aging system last a little longer and run slightly more efficiently and was quick in getting those taken care of. Caleb also showed us the old parts just to confirm how bad they really were. We will continue to use Masters Heating & Cooling for our regular maintenance, and we would love for Caleb to come back out for this service.

Review 71 (2024-06-20 - Rating: 5)
Scheduled an estimate to replace our HVAC. The servicer was efficient, friendly, and listened to our needs. There was no pressure, nor attempt to upsell.

Review 72 (2023-12-12 - Rating: 5)
Shelby was great! Worked on my furnace until he found the problem. Even though it took a bit to discover the issue, I appreciated his work effort and customer service! Great job, Shelby.

Review 73 (2023-07-26 - Rating: 5)
Gabriel came out to inspect our air conditioner as apart of the maintenance plan. He spent the time educating me on some general maintenance and went over some best practices. He didn’t have to do any of this but it was clear that he has his clients best interests in mind. Count yourself lucky if this guys shows up when you call, you’re about to be very well taken care of.

Review 74 (2023-12-22 - Rating: 5)
Caleb did great! He was able to explain things whenever I had a question. I don’t know anything about HVAC systems but he made it very clear. He called to let me know he was on the way and he arrived on time. ⭐️⭐️⭐️⭐️⭐️

Review 75 (2024-12-31 - Rating: 5)
Great, fantastic work! Especially by Blake, very informed and was quick with any question I had!

Review 76 (2024-09-20 - Rating: 5)
Cameron came out and did an amazing job & was a great conversation. Thanks so much brother

Review 77 (2023-10-03 - Rating: 5)
Have always received great service from Masters. I had a knowledgeable technician, Paul, come out today to help get my HVAC up and going again. Explained everything thoroughly and provided some useful tips that Ill be utilizing.

Review 78 (2023-07-31 - Rating: 5)
Came home from long weekend, no AC. Masters installed unit, so called Decatur office Monday morning. They were able to send a tech down shortly after my call. Conner was great, had itrepaired in less than 30 min. Ac running fine now! Thank you again to Conner and to Taylor who was setting up the appointment and understood the importance of fixing AC today!Thank you!

Review 79 (2023-06-12 - Rating: 5)
Our tech James was extremely courteous, knowledgeable and professional in every way. He answered all our questions and explained potential future system upgrades. I’ve requested that he perform our future scheduled maintenance. He represents Masters very well and we couldn’t be happier with his visit! He “gets it”! 👍

Review 80 (2023-09-13 - Rating: 5)
Caleb and Shelby did a great job working at my place of employment. Both were courteous and knowledgeable to work on our a/c unit. I would definitely recommend Masters to friends & family!

Review 81 (2023-08-25 - Rating: 5)
Shelby the technician was professional and pleasant to convers with. Knew exactly the fact finding course to take right from the get go and is always great when they find the issue and able to repair in a VERY short time span. Great Job.

Review 82 (2023-09-14 - Rating: 5)
After arriving home from our vacation in Aug this summer only to find our A/C was not working we called Masters that morning & a few days later we had a new HVAC system installed in one day. With todays Busy schedules & shortages of materials, This was Amazing. I believe it was Joe & Ben that arrived at 8:30 am on a Friday & was done & they were leaving at 3pm the same day with COLD air once again cooling our Home. They Were Both Awesome.Today, a few weeks later after the install, Skip came out to double checked the system & tweaked a couple things to be sure the system was able to run as efficient as possible.Thank You Masters for your Talent, Professionalism & Timely Service in getting our New system in & Running for our Family.

Review 83 (2023-07-10 - Rating: 5)
Matt was our technician today and I couldn’t speak more highly of him! Our visit was thorough and he took the time to explain everything again to my husband over the phone. He went out of his way to make sure I could contact him again if I had any more questions. Highly recommend Matt at Masters! 😊

Review 84 (2022-09-19 - Rating: 5)
AC went out during the hottest days in late July. I had another company in to do quotes since they had a 24 hour call line and the AC went out after hours. Turned out their call line really just took the call, and scheduled repair for the next day. The guy who came to do the work could not quote a new system (what I really needed), and just took measurements. They were professional and I got a quote a few days later. David at Masters came out and actually was about to show up while the first company was still on the job, I let him know so he waited down the street (oops!) David gave me a quote right away, including a couple options and worked with me until I had just what I wanted so I signed up to get the work done. Of course, Masters had the units already on-hand, the only issue was they had work lined up ahead of me and if I recall right my install was a week or so out (better than I got from the other folks, but when its near 100°F out it still was not soon enough for me.) I called & talked to Donna and she said shed see what Masters could do. As it turned out they were able to shift a couple guys from a bigger install to do mine the next day without losing time on the other project. Duane showed up and had the install wrapped up by about noon that next day. I do not recommend service providers to people generally speaking, but I make an exception for Masters. Top notch people, top notch work.

Review 85 (2024-09-06 - Rating: 5)
Thorough service…took the extra steps to ensure everything is working and took care to explain to us all the details. Thanks Paul!

Review 86 (2023-11-20 - Rating: 5)
Shelby did a wonderful job and was very polite and easy to talk to. I would like him as a regular to service or help us with our furnace and air conditioning.

Review 87 (2023-08-28 - Rating: 5)
They responded immediately to my call for maintenance on our furnace and air conditioning. Caleb was very polite and answered all our questions. He really knew what he was doing and more importantly he knows how to treat customers with respect.

Review 88 (2023-08-25 - Rating: 5)
Lost cooling on a very hot day contacted Masters, which I have a service contact with and they got someone over that afternoon. They sent Paul out who diagnosed this issue quickly and made the repair. Paul was extremely knowledgeable at his craft and a very pleasant professional to work with.

Review 89 (2023-10-04 - Rating: 5)
Shelby visited today for the semiannual checkup on our HVAC system from Masters. He was polite, professional, and on time. I trusted the information he gave in answer to a couple questions I asked, and I had confidence in the work he did.

Review 90 (2023-09-28 - Rating: 5)
We had Paul come out today to look at our thermostat. Paul was very kind and able to explain what would be the best way to approach the issue we were having. Paul is an excellent technician and we would prefer to have him come to our house if we would need anyone in the future.

Review 91 (2023-05-16 - Rating: 5)
Cory was great! They got me scheduled same day. Cory quickly identified the problem and kept me informed about my options to fix it. He was very friendly and professional while getting the job done quickly!

Review 92 (2024-01-12 - Rating: 5)
I was very happy with the thoroughness of Paul’s performance today on the inspection of my heating unit. He was very informative about everything about the unit and what he was doing. I would definitely recommend him.

Review 93 (2023-09-08 - Rating: 5)
Paul was prompt, professional, informative, and very friendly!! Got our AC back to working like new! Would definitely recommend Masters, and will be asking for Paul specifically next time we need work done!

Review 94 (2023-05-10 - Rating: 5)
We have been with Masters a very long time and still a satisfied customer. They definitely stand behind their motto Masters gets there faster! We love our technician Jacob. Hes very respectful, courteous, and highly recommended.

Review 95 (2023-06-09 - Rating: 5)
The guys were amazing and showed up an hour earlier than expected. They were very responsive and gave good insights to everything going on with our system. Highly recommend if you’re having any issues with you AC or Heat! Thanks again Masters!

Review 96 (2023-06-13 - Rating: 5)
My technician , Paul, was very friendly and helpful. He took the time to explain everything to me and about how to do routine maintenance on my sump pump, water softener, water heater, furnace and air conditioner. I have never had a service person do that before.

Review 97 (2023-11-04 - Rating: 5)
Paul W. came out and walked me though the entire process of what he was looking for and what needed to be done concerning my furnace. He was extremely knowledgeable and professional! If I need service again I would for sure request him!

Review 98 (2023-03-21 - Rating: 5)
Mike was professional and made room in his schedule to come out and fix a problem with my furnace. He found out it was a smaller repair than initially thought and we were charged a fair price. I have used Masters before and never had a problem with their service.

Review 99 (2022-02-11 - Rating: 5)
Jeff was awesome. He came out after hours and got here within an hour. He was super quick identifying and fixing the problem. He took the time to explain everything to us. He also showed us other things we can do to make our furnace function better and things to look for if we have another issue.He had the part in his truck*. The repair itself took about half an hour. I called their service at 7:45 pm and my furnace was fixed by 9:00 pm! Pretty cool.The after hours price seemed on the high side, but I’m not sure what the going rate is in the area. Regardless, the cost was definitely worth it. Our dogs are very happy to be nice and warm again.Masters will definitely be our go-to place.Thanks, Jeff!*The part had a 1 year warranty.

Review 100 (2023-04-05 - Rating: 5)
Masters replaced a furnace for us back in Sept. They undercut a competitor by $4,000! We had our consultation & 2 days later it was installed. Fast forward to this past week when we had terrible storms. Afterwards, the furnace wasnt working. I called them & they were there less than 5 hours later. Very thorough & fixed in no time. Friendly service too! So thankful we had them instead of the other company.

Review 101 (2023-07-06 - Rating: 5)
I had a fantastic experience with Paul! He went above and beyond and gave me loads of knowledge that was easily worth the money. Great guy I will definitely call on him in the future!

Review 102 (2023-08-08 - Rating: 5)
Paul came out and helped me. He was great. But explain to me WHY, if I have a service warranty that covers parts AND LABOR WHY I have to pay a $250 diagnostic fee? You figure out how to diagnose my ac without using labor, and Ill gladly pay. Dont sell me a parts and labor warranty, then try to charge me to figure out why a warranted unit stops working.

Review 103 (2024-12-17 - Rating: 5)
Did a great job of troubleshooting the problem and hopefully it has now been resolved.

Review 104 (2023-04-24 - Rating: 5)
I have a newer Geothermal Furnace that was installed by a different company. I noticed it was not running right and my old company was no longer was willing to come out and look at it. I called masters who quickly sent out a tech and was able to get it running better than before and was able to fix the things the other company could not figure out or wanted to do. Thank you. Technician Caleb came out and did a great job. Thanks again, everything is working wonderfully now.

Review 105 (2024-11-08 - Rating: 5)
Shelby did a great job and gave helpful suggestions

Review 106 (2024-01-15 - Rating: 5)
The furnace went out due to high winds. We were worried about the house and pipes. We called Master Heating & Cooling late Sunday night. When it was 1 degree outside. Shawn called us back in less than a half hour. He walked my husband through restarting the furnace. He was patient and kind, walking him through each step !!! Thank you so much, Shawn!!

Review 107 (2024-04-30 - Rating: 5)
Gabriel did a GREAT JOB! Very thorough and explained everything. This is why we stay with Masters-great employees!

Review 108 (2023-09-08 - Rating: 5)
We had some trouble with our A/C and Masters was able to come out the next day. Our guy, Paul, was extremely kind, professional, and informative. We would highly recommend Masters for any HVAC needs!

Review 109 (2023-07-28 - Rating: 5)
We were having issues with our HVAC not producing cool air to cool our entire house. It was getting hotter despite our AC running. We called in for an Emergency Service and Cory Sharkey was able to rush out and diagnose and fix the issues on the spot! Got us back up and running within a couple hours! Knowledgeable, efficient, and professional!

Review 110 (2023-10-25 - Rating: 5)
Shelby was the best! Professional, kind, knowledgeable, and thorough. Glad I purchased the maintenance plan. I would recommend Masters Heating & Cooling for all your HVAC needs.

Review 111 (2023-09-07 - Rating: 5)
I was super impressed with Paul. He thoroughly explained the aspects of our condenser repair, was prompt, courteous, and professional. Call Paul to get the job done right!

Review 112 (2024-08-22 - Rating: 5)
Excellent, great instructor on out system and tips for cleaner air!

Review 113 (2023-11-09 - Rating: 5)
Paul was thorough and very informative. I have a much better understanding of how my boiler system works and it’s working as it should. He spent the time to get it right. Great experience. Thank you Paul, thank you Master’s !

Review 114 (2024-08-14 - Rating: 5)
Paul was awesome!!! He was so knowledgeable and informative.

Review 115 (2023-02-04 - Rating: 5)
The technicians showed up promptly after being called. They were friendly and knowledgeable about the equipment. The equipment was not faulting every cycle so it took the technician a little while to figure it out but they stuck with it . In the end the problem was addressed and fixed. At least we thought it was. We got the same fault code two days later and the technicians had to come out again. This time they made sure the faulty wire connection was repaired. Once again, they were very friendly and efficient and made sure we had the weekend number to call if the unit decided to act up again.In my book, this company is top notch. They have always taken excellent care of us from the installation five years ago to now.

Review 116 (2023-11-29 - Rating: 5)
Shelby was professional, knowledgeable, and efficient. Got the job done in a timely manner and was able to get my furnace up and running again!

Review 117 (2023-10-07 - Rating: 5)
Paul came in to help with our heater and hot water and was very helpful. He explained in great detail on how the system worked and even gave us a full demonstration of how to lite the pilots. Thanks Paul!

Review 118 (2024-06-05 - Rating: 5)
Excellent service, very knowledgeable, and fixed our issue very quickly. Shelby did an amazing job

Review 119 (2020-12-21 - Rating: 5)
Dennis was very professional and thorough. I appreciated him walking me through and explaining everything. He also spent the time to talk me through and problem solve some other issues that I will be getting a quote for. I felt the capacitor price was high, but would gladly use then again with more research on pricing/ quotes.Blake was thorough and friendly. Explained what he was doing and offered no pressure suggestions where appropriate. Great service.

Review 120 (2023-04-27 - Rating: 5)
John was prompt, professional and courteous. He found and repaired our leak quickly and was respectfully of our home in doing so. Thank you Masters and John for making this experience as painless as possible! A+++++++

Review 121 (2023-08-31 - Rating: 5)
Paul came out to look at out geothermal and he was super helpful and extremely knowledgeable about our unit. We will definitely be requesting him for future work or maintenance we may need!

Review 122 (2024-06-25 - Rating: 5)
Shelby did a great job diagnosing and fixing our air conditioning unit. Thank you!

Review 123 (2020-11-18 - Rating: 5)
Our technician, Corey, was incredibly helpful. Corey was inspecting the furnace and AC prior to us purchasing a home and did a thorough check into the functionality of the equipment. He was able to explain in lay terms what the issues were and was willing to spend the extra time to explain our various options. We will happily use this agency again!

Review 124 (2020-09-14 - Rating: 5)
John was on time in the scheduled range. He was professional, likeable, appropriately masked (Im immuno-compromised so thank you) and thorough.We have been Masters customers for many years and are not going anywhere. We appreciate your promptness, professional approach, kindness, and friendliness.John didnt mess around. He completed his work. Briefed us on a part then he replaced that was about to go bad, and signed us up for our contract again, took payment, and moved on to his next call.All your team members have been the same. Many, are over-friendly. Weve seen photos of family dogs, heard about vacations, and the like. When weve had the time, weve enjoyed the discussion assuming he had the time in his schedule to do a little public relations with us. We knew John needed to get to his next call and he moved on promptly.A neighbor had a recent call with Masters with excellent service followed by a long talk by your service man (1/2 hour) about how much he loved President Trump and how terrific his second term would be. We were glad to see he was not our service representative. We keep our politics to ourselves and pointedly do not discuss politics with anyone but very close friends and family. Who we vote for - either candidate - is a private matter for us. If he had been our service man, we would have cut the discussion short and reported the incident to you.Our experience with John was different - terrific. He is excellent!Walter (Terry) Newcomb

Review 125 (2020-06-11 - Rating: 5)
Bryce was professional, explained what he was doing and why.Friendly and courteous, know we will enjoy working with him.12/12/19 Had a problem Bryce explained either he or Corey would come.Corey responded very timely. Found the problem and corrected. He was courteous and did a excellent job explaining the problem. Masters has alway gave us excellent service

Review 126 (2024-07-11 - Rating: 5)
I’ve been a customer of Masters for 12 years. They’ve never failed. I’ve been treated like their only customer

Review 127 (2021-12-13 - Rating: 5)
Mr. Mike Thomas was excellent. He explained what he was checking. He was very polite and professional. He explained what all I needed and did not pressure me into buying anything. He quoted prices and left it up to me to react. I would recommend him to anyone. No sales pressure but told me everything I needed to know. Thank you so much for sending Mr. Thomas who is Senior Service Technician.

Review 128 (2021-06-18 - Rating: 5)
A great experience with Masters heating & cooling. My technician Victor Ward was very pleasant and respectful to me and my home. I like how he took the time to show and explain my issues with my ac and the different options he showed me in order to be able to rectify the situation. I felt that he was a very honest person. I really dont have any other experience to guage the affordability by but once again he gave me options and let me pick what was affordable for me. Will continue to use them from here on out.

Review 129 (2024-10-10 - Rating: 5)
Shelby done an exceptional job, very professional

Review 130 (2024-07-02 - Rating: 5)
Excellent experience with same-day emergency service from Gabe H, very thorough and explained everything very well.

Review 131 (2023-05-04 - Rating: 5)
Paul did an awesome job explaining the furnace issue. He went above and beyond in detailing the upkeep and maintenance of the equipment. Im glad that I have Masters as my HVAC contractor.

Review 132 (2018-10-26 - Rating: 5)
We have been very well pleased with Masters. Very courteous, respectful, always explain our every option, very reasonable pricing and timely service calls when needed. We absolutely recommend Rob and Corey for technicians as they are most sincere and caring men ever that treat their customers just like family. We love our new Trane Heating and Cooling system that was installed and purchased a year ago this month. Masters always gets the job done right and most honest people ever.

Review 133 (2019-12-20 - Rating: 5)
Our technician, Nate, went above and beyond today in servicing our unit at a home we are looking to purchase in Fort Wayne. He was extremely professional, knowledgeable, and displayed the best customer service I think we’ve ever had. He treated the home like it was his, and gave us genuine, honest feedback on every faucet of the system. He took the time to coordinate with me via phone (including sending pictures and links to sites to help research) and explained everything he did. Nate is a wonderful representative and advocate for Masters, and I hope he gets recognized for his amazing service today for us! This is only one example of what makes Fort Wayne the best choice for our future home! Highly recommend!

Review 134 (2022-08-02 - Rating: 5)
Dennis was amazing! He called before he arrived, listened to me as I explained the issue with the AC, and explained everything in a detailed and knowledgeable fashion. He was polite, professional, and respectful of my house and family. I will definitely call Masters and ask for Dennis in the future! Thank you!

Review 135 (2022-11-16 - Rating: 5)
Great experience as always. Matt was excellent in his work and answered my questions with expertise and efficiency. He has a great personality and very respectful of myself and my home. Top notch service

Review 136 (2021-05-28 - Rating: 5)
My AC quit on me. Masters was able to get a technician out to diagnose it within 2 hours of my call. Mike was great he was up front with me about the cost and very thorough. Even though it was 8 at night when he got done looking at it he still offered to fix it before he left rather then make us wait until the next day. I asked if he could do it first thing in the morning and sure enough he was here at 8 am the next day and had my ac up and running before the heat set in for the day. Could not have asked for better.

Review 137 (2022-04-13 - Rating: 5)
Technician performed semi-annual check on my heat pump. He arrived on time, was very professional and friendly. He had to enter my attic to check the air handler (I have blown in insulation). House was kept clean and loose insulation from attic was cleaned up completely.One of the best maintenance/repair men I have used. Highly recommend.

Review 138 (2022-10-06 - Rating: 5)
The previous owners of our home had used Masters so we decided to give them a try. Very pleased with everyone--from the gal who scheduled our first visit, to the tech who came today, to the guy who scheduled our spring A/C check for next year.

Review 139 (2023-06-08 - Rating: 5)
Gabriel was out technician. Articulate, professional, courteous and well spoken. Did a fantastic job and explained exactly what was done. Masters don’t let this guy leave. He did a fantastic job!

Review 140 (2020-01-15 - Rating: 5)
Bryce called to say he could come early and showed up when he said he would . He is very friendly and informative. He was very courteous and wore shoe covers the entire time in my home. He explained what he did and also shared a concern when he found evidenced of mice in my basement. He was very professional and did a complete job.

Review 141 (2024-10-16 - Rating: 5)
Paul was very professional, informative and polite.

Review 142 (2023-06-26 - Rating: 5)
Cameron recently completed our HVAC annual visit. He was thorough & very knowledgeable. He answered all of my questions and gave me tips for routine maintenance. Would recommend!

Review 143 (2023-08-08 - Rating: 5)
Paul did an excellent job at explaining everything he did and why it was done…. He was very good to talk to and is very knowledgeable! Thank you! He serviced our geo thermal

Review 144 (2024-06-20 - Rating: 5)
Great service as usual! Gabe showed up on time and a great job! Highly recommended!

Review 145 (2021-12-31 - Rating: 5)
Masters Heating and Cooling technicians have been great. Most recently, Dennis has gone above and beyond to make my recent install of a new HVAC system with Masters Heating and Cooling a great experience. I would recommend this company to anyone looking for service or installation of a new system. I have had other technicians out for routine service from Masters and all have helped with any questions or concerns that I have had. The staff in the office have been very pleasant to talk to and have made scheduling easy.

Review 146 (2024-05-31 - Rating: 5)
Gabriel was very nice, though he did not call before he came. Seemed to do all that was needed though I did not watch him all the time. He did not put booties on, but dry weather was the day. He was a good conversationalist!

Review 147 (2022-05-19 - Rating: 5)
Jacob was punctual, polite and professional. He took the time to ask how things were going and to listen to my concerns. He made some adjustments to my unit to help get better cooling through the whole house.I have always been very please with the technicians from Masters.

Review 148 (2020-09-04 - Rating: 5)
We had a mini split for our garage on Thursday by Jeremiah and Sam. They did an AWESOME JOB and had a fantastic attitude . We have been a customer for years and would highly recommend Masters. Scott came out and explained how the system works. GREAT JOB to Masters and their staff .Chuck and Shirley

Review 149 (2019-01-29 - Rating: 5)
My rate and review is for Bryce who was the responder to my call and to the company as a whole. From my initial call, to the response time, to diagnosis and what to do about it, and the fix. Bryce was extremely professional and courteous from time of introducing himself to the time he collected his tools after a job well done. During the time of my call and service, I got to witness a company work as whole to figure out what my best options were. And to help guide me in a direction that was best suitable for my situation and quite honestly my pocketbook. I cant begin to thank Masters enough for the quality of service and knowledge to help me and my family when in the eve of what is being called a polar arctic freeze! Thank you beyond words!

Review 150 (2024-06-11 - Rating: 5)
Dan was so awesome! I will definitely recommend you guys. So polite so quick and so efficient

Review 151 (2023-08-24 - Rating: 5)
Caleb came out today because of geothermal issues and he did a great job! Fast, efficient, friendly and he took time to explain everything.

Review 152 (2022-05-28 - Rating: 5)
Masters Heating and Cooling are always a great company to deal with. The service guys are always great to deal with and office girls are always helpful when you call. The knowledge of the products they sell and maintain are a big help in todays unfriendly service world. From the day they installed my dual stage Central air/ heat pump unit I have never worried about my system.

Review 153 (2022-11-21 - Rating: 5)
Caleb was very knowledgeable and able to answer all of our questions and get us help in looking into a humidifier. He went above and beyond what he was here for . Masters is lucky to have someone like him as a employee.

Review 154 (2019-01-10 - Rating: 5)
We were fortunate enough to have Monty from Masters Heating and Cooling service our furnace today. He was pleasant, informative, explained and showed me what he was doing and left the area in which he worked immaculate. The next time I schedule an appointment I will most certainly request Monty as he did a great job!!!

Review 155 (2021-07-15 - Rating: 5)
We had a great experience. Called this afternoon and they answered the phone on the first ring and were able to send someone within 4 hours to our home that felt like 100 degrees! Then when the tech was on his way we got a text message with his picture and a brief bio. He also called to apologize that it was near the end of the time window ( but it was in the window) . Then the whole time he was very friendly and professional and got the job done and our home is cooling again. He went above and beyond too by taking some extra small steps above what we hired him to do.Thanks Levi!

Review 156 (2020-12-01 - Rating: 5)
The technician was very knowledgeable. He detected the problem and in the same day he sent the sales guy. They installed the new furnace in a couple of days. Easy, clean service and good price. I definitely would recommend to my friends.

Review 157 (2022-12-31 - Rating: 5)
Initial meeting and evaluation was great. Tech was very knowledgeable and helpful. He was definately looking out for our best interest and wasnt trying to push unnecessary services or products.

Review 158 (2019-01-04 - Rating: 4)
The technician arrived right on schedule (he called 10 minutes out to tell me he was on his way). He explained what he was doing and did the maintenance on our furnace quickly and thoroughly. He explained the results of his inspection, and ensured I had an appointment set up for 6 months to do the air conditioner. All was good!

Review 159 (2023-09-19 - Rating: 5)
Shelby provided us with top notch service. He was very professional, courtesy, and informative. Thank you for your help!

Review 160 (2018-10-17 - Rating: 5)
Myles came out the same day I called reporting a problem. I was only available after hours and they were very accommodating. Myles was very professional and knowledgeable. He not only fixed my problem, he also explained to me what was happening so I could understand it too. After some friendly advice about how I could use my thermostat settings more efficiently, he double checked everything was working well and was on his way. Very happy we purchased our HVAC system from Masters and would highly recommend them to anyone.

Review 161 (2023-08-04 - Rating: 5)
Shelby okay he was a very good Tech he recognized the problem right away and he told us all the issues that that we Id recommend him to any other customer had plus he offered the repair Price Plus a new unit price roughly what the prices would run

Review 162 (2024-06-24 - Rating: 5)
The technician did a great job of finding the cause of the problem our new Air Conditioning unit had and its all good now!

Review 163 (2023-02-22 - Rating: 5)
We heard a humming sound coming from our new HVAV system. We called Masters and talked to Donna. She contacted Dennis and he came out to respond. We also recently had our ducts cleaned and requested a new filter be installed. Dennis was great! He fixed the issue with the humming noise and replaced the filter. Now it is running quiet. Dennis is a real asset to Masters Heating & Cooling and the Company and staff are very efficient.

Review 164 (2019-03-08 - Rating: 5)
I have been working with Masters for about 2 years. They come out twice a year to do preventative maintenance and service as needed. The techs have always been quality guys and its always easy to schedule your service appointments when you call in. I would recommend them.- Nate

Review 165 (2018-10-12 - Rating: 5)
Prompt, professional service. We appreciated that Corey, service tech, made courtesy call prior to arriving for appointment. Very informative regarding condition of our geothermal unit and what services were provided during visit. Education freely provided regarding proper maintenance to ensure that unit runs as optimally/efficiently as possible. We have used Masters Heating & Cooling for several years. It has been a pleasure doing business with them and we would highly recommend them.

Review 166 (2024-04-15 - Rating: 4)
He was professional and thorough in reviewing all components of my air conditioning unit. Im very pleased.

Review 167 (2020-02-26 - Rating: 5)
Corey was super. At every step of the process he told me what he was working on and what he was finding and what it would cost to repair. He was very helpful and was always willing to let me ask questions. He did a great job and it is nice to have things working properly again!

Review 168 (2024-06-19 - Rating: 5)
Service tech was very courteous and explained all details of his work.

Review 169 (2024-06-21 - Rating: 5)
Very nice and polite, friendly and very caring of clients. We would highly recommend Masters Heating & Cooling.

Review 170 (2024-12-06 - Rating: 5)
Awesome professional service Paul is amazing

Review 171 (2018-10-25 - Rating: 5)
The tech arrived on the scheduled date. I was not at the residence when he arrived so it was planned for him to enter using a passcode for the door lock. He called before hand to tell me he was entering. He asked if there were any issues. I gave him two that were not directly related to the furnace operation. He resolved both of them. He called when he was ready to leave. I had various questions about the system and his analysis work he performed. He took the time to answer all my questions. It was a good normal experience you expect from beginning to end with Masters Heating and Air.

Review 172 (2019-12-30 - Rating: 5)
Service was detailed and on time. Bryce was extremely professional and efficient with the service requested. He had a thorough understanding of all options and communicated in detail. Would recommend to others. Excellent representative of the company. Job well done.

Review 173 (2017-03-10 - Rating: 5)
Paul Wakeland was our service tech and he was AMAZING! I would recommend him and your company to anyone who asks. Not only was he fast and efficient, he was beyond polite. Paul also took the time to make sure I understood what he was doing. The last company who had to come out as an emergency one night walked in did 2 things made me pay and sign then walked out and 2 days later we needed more help. So greatful for your service. At most places customer service is gone not with Masters Heating and cooling.

Review 174 (2024-07-01 - Rating: 5)
On time. Extremely thorough and willing to explain the process. 10/10 will use their service again

Review 175 (2024-11-27 - Rating: 5)
Great work. Could not be more pleased with the service.

Review 176 (2023-06-12 - Rating: 5)
Paul is very knowledgeable and provides a lot of helpful tips for extending the life of our equipment. Service was completed quickly and accurately.

Review 177 (2023-02-23 - Rating: 5)
Rep came out promptly to give work estimate. He was knowledgeable and professional. Ultimately though the price was the highest quote and we went with another company.

Review 178 (2018-10-25 - Rating: 5)
Positive experience. Semi-annual Service call went well. Had a part that needed replacing. Serviceman Monte B. explained the workings of our unit in detail on a couple of issues we did not know how to handle. He was pleasant, professional and we were impressed with his knowledge and friendliness.

Review 179 (2022-12-10 - Rating: 5)
Our technician; Dustin Casteel, arrived 10 minutes early, was very pleasant to talk to and did the work in good time. I am very pleased with him and the work he did.

Review 180 (2022-03-11 - Rating: 5)
Tech (Jonah) arrived on time. Took him to the furnace and he promptly started his inspection of the system. Documented and took pictures of everything he looked at. Told me everything he was looking at and sent a report of everything via email. He did a very thorough job and I appreciated that he answered all my questions. AAA+++++

Review 181 (2019-01-26 - Rating: 5)
I have used Masters for many years and I have always found them to be fair and honest. Techs are friendly and knowledgeable and they have always responded quickly. Bryce was our most recent tech and he was great.

Review 182 (2024-01-02 - Rating: 5)
On 12/6/2023 Shelby B. did an excellent job and would Definitely suggest his services. Thanks Shelby!

Review 183 (2019-11-19 - Rating: 5)
We used Masters for a heating issue on a weekend. They provided prompt and friendly service. Our technician took time to explain things to us and we had a great experience. We used Masters based on a recommendation and we will recommend them in the future.

Review 184 (2023-06-13 - Rating: 5)
Paul was polite, professional and very knowledgeable. He found the problem quickly and explained the whole process as he was working. I only call Master’s for heating/ac needs.

Review 185 (2021-06-17 - Rating: 4)
My initial rating of 3 stars was not fair. I had a new HVAC system installed - The techs that came out were very polite and professional. After they were finished and left, we noticed that the new AC unit was damaged. I called the next morning and spoke to the supervisor about the issue. He was very understanding and also noticed the damage. Later that day the techs came back out and replaced the unit. I was a little irritated this happened, but the promptness of correcting the issue made up for my irritation. I would recommend Masters Heating & Cooling.

Review 186 (2023-08-28 - Rating: 5)
Caleb called and arrived earlier than scheduled. He found and repaired the issue. He explained what happened and did not think there would be any other issues.

Review 187 (2018-10-30 - Rating: 5)
Monte has been our service tech for past few years. Twice per year on our maintenance contract. Hes always punctual and polite. He provides good service on our equipment, explains any needs we may have in a courteous fashion and make recommendations based on our needs. Definitely a gold star representative of Masters Heating & Cooling.

Review 188 (2020-11-16 - Rating: 5)
Arin D. at Masters Heating and Cooling was absolutely professional and amazing. He was probably one of the most thorough technicians I have ever had work on my equipment. Very knowledgeable and explained everything he was doing in detail. Would highly recommend.

Review 189 (2024-06-20 - Rating: 5)
Technician explained everything well. On time and efficient. Excellent customer service.

Review 190 (2018-11-02 - Rating: 5)
I would like to compliment one of the techs that work at Masters Heating & Cooling. Monte serviced our furnace this week and went above and beyond what any other tech has done in the past. He took apart my April Aire and washed all the pieces. He was thorough, friendly, and very professional. I will request him for future visits. Ann Borne