True Comfort Heating, Cooling and Plumbing

Located in Des moines, Iowa

Address: 751 NE Broadway Ave Unit B, Des Moines, IA 50313, United States

Phone: +1 515-206-6899

Rating: 5

Services

On-site services
Online estimates
Language assistance
Repair services
LGBTQ+ friendly
Transgender safe space
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-04 - Rating: 5)
Awesome!! Family owned business that treats you like family. Serviced my furnace needs fast and efficientally. The whole experience from Sarah making my appointment to Logan, Dawson and crew taking care of my furnace needs I totally recommend True Comfort Heating-Cooling- Plumbing!!

Review 2 (2025-01-03 - Rating: 5)
I don’t normally do reviews, but true comfort absolutely deserves one! With the cold snap coming and me stressing I reached out 6am on a Friday morning and they were nothing but nice and professional. They were able to come out same day. Christian our tech was professional, kind, and just an overall a good guy. I would recommend true comfort 100xs!!

Review 3 (2024-11-17 - Rating: 5)
Needed a gas line no longer in use capped. I was having issues getting existing pipe removed safely. I called and spoke with Jonathan, the owner. He mentioned that he had a tech in the area waiting on a job and could send him my way. Less than two hours after my call, job was done. Tech was personable and professional. Just a great experience all the way around.

Review 4 (2024-12-21 - Rating: 5)
Christian was very skilled and honest. He was very informative and showed me pictures of some concerns. Scheduling was very easy with Kirstin and I was seen quickly. I feel very confident using True Comfort. Thanks to the whole team!

Review 5 (2024-11-01 - Rating: 5)
My experience with True Comfort was amazing from my 1st call with Sara to Logan who came out later yesterday after I called! I thought we had no heat and the other places I called couldn’t come out until next week! Come to find out my son jumped the gun and the house was warm when I got home. Logan was already there so asked if I wanted the diagnostic to check things out. I agreed and he was very thorough and explained every step to me! Very reasonable and great service! Will definitely call them for my heating and cooling needs in the future and will be telling everyone I know! Thanks so much!

Review 6 (2024-07-19 - Rating: 5)
Matthew and Trent did an amazing job on my installation. They were friendly, kept their work area clean during and after the installation, and worked hard. I’m happy with how the installation came out. Highly recommend this place for any HVAC needs.

Review 7 (2024-06-27 - Rating: 5)
Logan was great! Fixed the problem quickly. Unfortunately someone decided to flip off our breaker outside but we were able to find them on our security cameras. Made for a good laugh after the fact! Great service and will plan to use you guys in the future! Picture for the laughs!

Review 8 (2024-12-13 - Rating: 5)
Absolutely amazing. We had an emergency at one of our rental houses and needed a water heater fixed. True comfort was able to rearrange some things in the schedule to get us in today versus next week. The technician was also amazing went out of the way to get the parts we needed today which was extremely Superior service in my opinion !!

Review 9 (2024-12-18 - Rating: 5)
This review is showing up under my son’s name for some reason, but I want to recommend True Comfort LLC without question. They replaced my furnace earlier this year and just returned for a free checkup. They are friendly, competent and honest. I have had another home repair person complement their work after going to the basement. I’m very glad a friend recommended this company.

Review 10 (2024-12-12 - Rating: 5)
My fiancée and I had a lot of worry as our furnace cut out on us, and was simply blowing cool air throughout the home. With a wedding upcoming, we were both a bit concerned as to what we could do, let alone be worried about our animals. After calling around and receiving obnoxious quotes of $150 or more to simply “show up,” or being told “We can be there next week,” True Comfort answered the call and was there promptly in a couple days. Nothing a little space heater action could t temporarily resolve. Our first technician (for this fix) was our only technician, Christian. He diagnosed the problem thoroughly, and it turned out to be our Thermal Limit, which was a very inexpensive fix. Christian provided the diagnosis, and three days later the repair work as well, so we loved knowing that the same guy would take care of what he started. About a day later, our water heater went out, which fortunately was just the pilot light. I was not able to access it, so True Comfort sent out Logan just a couple hours later, and he was able to get it fired up after several efforts. Both Christian and Logan treated my home with the utmost kindness and respect, and my fiancée and I would gladly welcome either of them back in the future (hopefully not the near future). Thank you fellas, and to True Comfort: PLEASE stay true to your current business model. Always avoid that awful sales/marketing tactic all the big dogs do, as what you currently possess is what will always drive your organization. Your honesty, integrity, and consistency are outstanding.

Review 11 (2024-10-09 - Rating: 5)
These guys are fast and efficient! I was in a bit of a pinch trying to get a heat vent & 2 exhaust fans ran during my bathroom remodel. It’s an older home & needed a creative solution to be able to install them up to code. I stumbled on True Comfort and they were willing to give me a quote the next day! I had received 2 other quotes that were in line with what they were offering. What made chose True Comfort was that Logan made me feel at ease with his knowledge on the subject & quickly came up with a plan to stay within code! They came out 2 days later and completed the task effectively & efficiently.

Review 12 (2024-11-25 - Rating: 5)
They were here within 2 hours of my call. Not only was the service great, but their rates are reasonable and much better than the competition. The technician was kind and professional. I will recommend True Comfort to my friends and family, no questions asked!

Review 13 (2024-08-16 - Rating: 5)
True Comfort will always be are heating and cooling company. Chris, Jake, and Logan are spectacular! We called True Comfort because our furnace went out in November and the reviews on the company were impressive how often do you find a company with a 5 star rating! The company definitely prides themselves in having this rating. True comfort came out then next morning which happened to be a Sunday. We purchased the furnace and water heater as they needed replaced. It was installed within 24 hours which was impressive as we figured it would take a few days Logan and Jake even went the extra mile rerouting the water tubing and other fixtures to ensure everything ran flawlessly. Chris was not pushy he gave us the information that we needed to make an informed decision. He did not try to upsell any of their products only what was needed for our home. True comfort does an amazing job by being very thorough with their inspections. They come out twice a year now to inspect our furnace, water heater, and air conditioner. we just had an issue with our air conditioner and they were out same day and fixed the problem. They set a follow up appointment just to ensure that everything is running as it should! You will not go wrong choosing True Comfort.

Review 14 (2024-12-22 - Rating: 5)
Was able to make a same day appointment to get my furnace fixed. Ordered parts and returned next day to install. Offered options, without pressure, for repair and replacement given age of my unit. Would definitely recommend.

Review 15 (2024-12-27 - Rating: 5)
We had a leak at the main water shutoff in the house and Matt took one look at it and knew exactly what to do. He repaired the leak and even checked and cleaned some of the fixtures increasing the water flow. If I have any more plumbing issues, I’m calling True Comfort.

Review 16 (2024-10-21 - Rating: 5)
So far weve had regular maintenance performed and hace had great experiences. Christian is awesome... very knowledgeable and shares tidbits about our appliances so we can plan ahead. For instance, providing lifespan estimates and porential problems down the line. Its nice to have that info to help prioritize repairs and updates in our older home.

Review 17 (2024-08-06 - Rating: 5)
The entire experience from the first phone call and scheduling an appointment, to talking with Sara the morning of to let me know that the technician, Christian was on his way, to the text message confirmation with a picture and short bio to Christian showing up and talking me through everything was top notch!! I would refer True Comfort time and time again!! They are TRUTHFUL and will not upsell you something that you dont need. Very much professional and appreciative! And my sweet lab, Jasmine loved the belly rubs too!

Review 18 (2024-09-01 - Rating: 5)
Absolute great job!! Timely, friendly, knowledgeable, and affordable. What more can one ask for. Jake was our technician, and I couldnt be happier with the service we received. Great job Jake and True comfort!! Want to thank Logan the service manager as well, absolutely phenomenal. He made sure all my questions and concerns were taken care of with 100% integrity.

Review 19 (2024-07-28 - Rating: 5)
Our technician, Logan, was great! He was thorough, friendly, professional, and knowledgeable. We received a call before he arrived, and the whole visit felt comfortable. The price was so much less than we were anticipating and we also received a military discount, which very few places (especially HVAC service) do that anymore. They offer a maintenance plan that is affordable and generous, again, which is hard to find. We will exclusively be using this company and have already told others about them. Thank you for such an awesome experience!!

Review 20 (2024-08-30 - Rating: 5)
Not sure how True Comfort could do any better? Holiday weekend coming up and air conditioner went out. They were booked full but said they’d get to me even if it was after hours. I didn’t have to wait, they worked me in during the afternoon and the problem was diagnosed correctly and fixed in short time. First class customer service and first class business. Thank You True Comfort!

Review 21 (2024-08-26 - Rating: 5)
I called True Comfort at 11:03 in the morning and the technician was at my door by 1pm. That’s what I call service! Logan diagnosed the problem and had the part and fix my AC unit in no time. I can’t say how pleased I am with this company. I will recommend them to everyone I know. Thanks True Comfort!

Review 22 (2024-11-04 - Rating: 5)
A service person came to my house last week for the first time. I was very impressed with his service. He was very friendly and really checked out my furnace. I will for sure use them from now on. I would absolutely recommend them.

Review 23 (2024-10-30 - Rating: 5)
True Comfort Heating, Cooling and Plumbing for the win, again! Our water heater stopped working and we had a tech out the very next day. Logan showed up first thing in the morning, figured out the issue and was so kind! He quickly scheduled us for a replacement and it was done the very next day. Logan and Matt came Monday and had our install done in no time. Logan also did a check up on our furnace and A/C before he left. Weve had the best experience with this company and will hands down recommend them to everyone!

Review 24 (2024-09-07 - Rating: 5)
Everyone who I worked with was amazing and very helpful. They were able to help me get a new AC and furnace quickly and easily. I am so thankful that I found True Comfort and will be using them if I ever need to in the future.

Review 25 (2024-12-12 - Rating: 5)
Made a repeat customer out of us! They came to take a look at our issue when no other company would. Jonathan and Nathan were so friendly and got us fixed up within a few days

Review 26 (2024-10-29 - Rating: 5)
True Comfort never disappoints! Not only did I call after hours, but they came the very next day to fix a leaky outdoor spickett. Within 20 minutes, Matt was finished replacing all the worn out parts. They take the guess work out of who to call fir furnace, AC, and plumbing needs.

Review 27 (2024-07-19 - Rating: 5)
Christian was amazing!!!! We called True Comfort to get a second opinion when a company that came out a few days prior told us that our unit was bad and we needed a new one with out spending much time to check everything out. Christian came out and did a complete assessment of our unit and knew exactly what to do to get it up and running! He was so friendly and took the time to explain everything to us. Our unit was up and running in a few hours! Thank you so much Christian! We will be recommending you to everyone for AC and Heating needs!!

Review 28 (2024-07-28 - Rating: 5)
Logan was exceptionally knowledgeable and courteous. His dedication to providing excellent customer service was evident. I was impressed with the companys commitment to customer satisfaction. I would not hesitate to utilize your services again in the future. Thank you.

Review 29 (2024-12-22 - Rating: 5)
The Technicians that came to my home were very professional and had great knowledge what their work. I would definitely recommend True Comfort to anyone.

Review 30 (2024-06-15 - Rating: 5)
Had a great experience with Logan, he was knowledgeable and able to diagnose/repair our AC unit quickly. True Comfort didn’t charge predatory service fees even though they were very busy helping other clients during the first few hot days of the summer; something other service companies do. This is a family company that takes their business seriously, and I would recommend trusting them after a smooth service call today.

Review 31 (2024-07-17 - Rating: 5)
Exceptional customer service! Technician took the time to ensure that he explained what he was doing and went a step further to remove a risk that was left behind by another company. Price was reasonable and they are great to work with. Would highly recommend!

Review 32 (2024-07-11 - Rating: 5)
Best Company I have had work on my A/C unit by far! Knowledgable staff with great customer service!

Review 33 (2024-11-03 - Rating: 5)
Christian helped me on a Sunday. Prompt, friendly, knowledgeable, efficient, professional, honest, helpful. Pick an adjective. Very positive experience. Its a good feeling to have a number to call for all things HVAC.

Review 34 (2024-10-18 - Rating: 5)
Got a quote from a competitor in the area and was not happy with the dollar figure so I called true comfort and they not only were able to do the job for HALF the price but they were able to come out next day and fix my furnace. Excellent company , no hassle.

Review 35 (2024-12-18 - Rating: 5)
They answered their phone, showed up the next day to look at what I wanted (non-emergency), and then had the job done a few days later. Matt explained exactly what he needed to do and then did it. Will be using them again for all future plumbing and HVAC work.

Review 36 (2023-01-28 - Rating: 5)
I cant say enough about the job that Nathan and Logan did cleaning out vents! They looked great when they were done! They were very professional and courteous from the moment we met and left my home in better shape than what they found it. I would highly recommend their services!

Review 37 (2024-06-17 - Rating: 5)
True Comfort did an amazing job! I would definitely recommend them to anyone! They came out the same day and explained everything as they were working on my AC unit. I am very thankful for their service!

Review 38 (2024-07-25 - Rating: 5)
Excellent experience! Christian was honest and up front about what we needed saving us money on unnecessary work. He was thorough and very friendly. Will definitely recommend and use this company again!

Review 39 (2024-07-09 - Rating: 5)
True comfort did an excellent service for myself when I thought I might end up having to change my furnace out it boiled down to a neutral wire in the electrical panel. The service technician that true comfort sent to my home was a fellow Marine veteran. I am very proud and humbled by this young man. His name is Christian Abbott great young man I hope and pray that he goes far in the industry

Review 40 (2024-07-12 - Rating: 5)
We are 1st time customers. We like happy, polite, knowledgeable service people, and thats what we received. Jacob was outstanding. Signed up for the maintenance plan and we are very comfortable knowing they are there for us, if needed. Thanks , Russ and Leslie.

Review 41 (2024-06-24 - Rating: 5)
Everyone we interacted with was so prompt to helping and kind in their help. We had Logan come to our place and quickly diagnose/assist out system. It was a fun and easy going time with him. Family-owned and operated, they take pride in their work.

Review 42 (2024-07-17 - Rating: 5)
Great family owned business with wonderful customer service. The knowledge, skills, and honesty within the company will keep us coming back. Gotour AC fixed quickly and at a great price. Highly recommend.

Review 43 (2024-08-22 - Rating: 5)
A great experience working with True Comfort. A family owned business that feels like family. Everything was thoroughly and patiently explained. Friendly and kind while remaining professional and efficient.

Review 44 (2024-12-06 - Rating: 5)
A true pleasure working with True Comfort. They explain the issue, if one is found, and how it needs to be addressed. Great people to work with!

Review 45 (2024-09-08 - Rating: 5)
Awesome company! I am a contractor in Bondurant, Iowa. I use them all of the time for my clients! I always know that I can count on them for good quality and fast service!

Review 46 (2024-06-25 - Rating: 5)
We recently used True Comfort to service our AC. We scheduled our service on line and received confirmation texts throughout the process. I really liked receiving a text with a pic and brief bio for our service tech. Logan arrived on time and was very professional. Thank you for your military service, Logan. We’ll definitely use True Comfort for our future HVAC needs.

Review 47 (2024-11-11 - Rating: 5)
Our family had the best experience and we learned so much from Logan. Hands down the best decision made to service our home!

Review 48 (2024-11-03 - Rating: 5)
True Comfort tech (Christain) was very professional and took the time to walk us through issues and got us taken care of quickly.

Review 49 (2024-10-18 - Rating: 5)
These guys were very nice and knowledgeable about what they work on. They explain what was causing my Heater not to work and what to look for next when it happens. 100% recommend 10/10.

Review 50 (2024-07-29 - Rating: 5)
True Comfort has provided me with exceptional, professional and timely service. I highly recommend this company for all of your heating and cooling needs.

Review 51 (2024-06-30 - Rating: 5)
Christian and Jake were very friendly, skilled, and helpful in identifying and offering solutions for our home AC problems. They kept me informed about what they were doing and appropriate next steps. I would definitely recommend True Confort Heating and Cooling for your HVAC service needs.

Review 52 (2024-08-12 - Rating: 5)
Christian was outstanding in diagnosing the problem and quickly fixing. Online scheduling and communication throughout were unmatched. Will definitely be repeat customers!

Review 53 (2024-06-02 - Rating: 5)
Our son recommended this company and I am so glad he did. I can’t say enough good things about our experience, from my phone conversation to schedule an appt to the technician that came to our house. Logan was very friendly and extremely knowledgeable . He was able to diagnose and fix the problem quickly. He also shared a lot of helpful advice. We will certainly be contacting them in the future.

Review 54 (2024-06-26 - Rating: 5)
True Comfort got us up and running quickly. They are friendly and have great service. If you are in the Des Moines area and need heating, cooling, or plumbing help give them a call. They are fantastic to work with.

Review 55 (2024-11-17 - Rating: 5)
Called on a Sunday morning with a misbehaving furnace. Tech was at my house in 2 hours. Cost was very reasonable. Couldnt ask for more.

Review 56 (2024-12-15 - Rating: 5)
Great and friendly service. Took the time to listen to concerns and provided explanation through the whole process. Definitely would recommend!

Review 57 (2024-02-20 - Rating: 5)
True Comfort Heating and Cooling was fantastic to work with. I called last night after 6pm when MidAmerican confirmed we had a gas leak, they were able to get me schedule for a next day appointment with a 2 window of time that they would arrive, which is helpful compared to the dreaded 8 hour window some companies give. Today I got a call that they were running ahead and if they could come earlier which worked out good for us, they also sent a link with the name of the person coming, a picture and tracking so I could see how long until Matthew arrived. That personal touch was great, I am always hesitant to open my door to strangers so knowing this ahead of time was a nice personal touch.Matthew was amazing, he very quickly got to work and explained everything that needed to be done to make the repairs. We talked about the membership which I signed up for because it’s a great deal and service. He had everything up and running in no time and even repaired something he found after he was finishing up. I enjoyed getting an email copy of the invoice and pictures for my records.Overall 10/10 experience and I look forward to using their services in the future!

Review 58 (2024-08-31 - Rating: 5)
Great job once again! Everyone is super nice and friendly, but most importantly, know what they’re doing. Can’t recommend True Comfort enough!

Review 59 (2024-08-08 - Rating: 5)
Christian was very professional, and handled our job quickly and effectively. I will definitely be using true comfort again in the future!

Review 60 (2024-06-04 - Rating: 5)
This is from Ann Rezarch - not Franklin. True Comfort was recommended by a friend. I was stressed out when my AC was not working. The tech came out and explained very thoroughly why it made the most sense to replace my entire unit. The whole process was great from beginning to end. I’m a fan.

Review 61 (2024-01-24 - Rating: 5)
The day after moving into our new home or furnace stopped working so I went with True Comfort and Im so glad I did.The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window.Christian, our technician, let me know he was on his way and was about an hour earlier than expected - awesome. One thing I noticed was he walked up to the door with his tools in hand which meant he was here to work, not sell me something.Christian right off the bat was very polite and friendly and even empathized with our situation while assuring us he could get us back up and running.Ultimately Christian found the issue and fixed it for us and he let me tag along with him to see the troubleshooting procedure. The whole experience was actually... Fun?Christian and True Comfort will have our business for life. We will 100% be going with them in the future!

Review 62 (2024-06-29 - Rating: 5)
Had a new water heater installed by this group. What a stellar experience! From the first call to the install they were efficient, professional, and explained all the work ahead of time. Highly recommend True Comfort!

Review 63 (2024-12-09 - Rating: 5)
Theyre awesome, came out fixed the problem and pointed out a number of things the last tech from another company in town missed that lead to the furnace shutting off.

Review 64 (2024-03-13 - Rating: 5)
I heard of True Comfort through a valpak in the mail for an early bird special tune up on my AC unit, which was a great deal! Jake and Logan came out to tune up my AC unit and they did a fantastic job! Great guys to talk to, very friendly, and they made sure to answer any questions I had during the whole process. They left with my unit running great and looking great as well! Very satisfied with their work and would definitely recommend them to others.

Review 65 (2024-08-22 - Rating: 5)
Christian is very good! Takes time to explain what & how he is doing the check. Takes photos & shows those so you know what he is talking about. I had them out to check a/c in summer. I trust this company & employees.I have been using True Comfort for at least 2 years now. Christian always does an excellent job!!

Review 66 (2024-05-07 - Rating: 5)
Great experience and great service. Everything was well explained, they asked questions, and were very friendly. Yearly service plan is a great value, especially when it’s credited towards a new system when the time comes. Pretty much an HVAC savings account.

Review 67 (2024-01-17 - Rating: 5)
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. Im so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!

Review 68 (2024-12-11 - Rating: 5)
Great experience! Called on a Sunday morning and they could not have been nicer on the phone or in person! Great family business, highly recommend!!

Review 69 (2024-08-08 - Rating: 5)
The technician was prompt, knowledgeable, and provided options that were very helpful to address the problems. Very pleasant and professional. We would use them again.

Review 70 (2024-01-18 - Rating: 5)
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This isa great family-run business that puts customer service and satisfaction as a top priority was our experience.

Review 71 (2024-06-26 - Rating: 5)
Our AC was not keeping up with the hot temps. Logan came out and did routine AC maintenance and we could immediately feel a difference in the temperature of the air blowing out. We signed up for their maintenance plan to avoid having this problem in the future. Highly recommend!

Review 72 (2024-02-27 - Rating: 5)
First off, I would like to thank True Comfort for their friendliness and care during the process. It was wonderful to hire a small family-run business and know I didn’t have to worry about one thing. Second, if you have any reason for HVAC repair/installation pick this company first! They were prompt, friendly, efficient, affordable, respectful of home, and super easy to work/communicate with. When I’m ready for a new furnace I know where I’m headed! Thanks guys!

Review 73 (2024-11-24 - Rating: 5)
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating + Cooling to anyone looking for reliable and high quality service.

Review 74 (2024-02-06 - Rating: 5)
My furnace went out during the coldest week we’ve had in years (highs in the -10 to -17° range). I called at 4:00AM after trying three other heating/cooling companies who were available 24/7. True Comfort was the only place that answered their phone. I was disappointed to find out they couldn’t come out till 2:00 that day, but if they had a cancellation they’d get there sooner. At 9:45 I got a call saying they were on their way. Unfortunately, my furnace could not be repaired. In September I was told by a friend who works for another company, that I had a crack that was going to end my furnace and that I should get a new one before it got too cold. He was right and that was confirmed by Christian, the tech sent out from True Comfort. He made a phone call and said they had one that fit my needs and could install it the next day. They provided me with space heaters to get me by till the next day. At 8:00 the next morning, the workers arrived and by 1:00 I had my new furnace up and running. They protected my carpet as part of their ‘red carpet’ service and left my basement cleaner than when they arrived. Total cost was $3800. After telling other friends who recently had to replace their furnaces, I was told that that was a GREAT price and less expensive than any of theirs. Definitely would recommend this company to anyone who wants great service, great price and people who treat you like family and not just a customer.

Review 75 (2024-08-25 - Rating: 5)
Absolutely wonderful! Scheduling was seamless. Christian was delightful! I had just a minor furnace repair. Christian made me feel “it was all going to be OK”. He explained what was happening and everything the company has to offer. We even shared dog pictures! Very reasonable pricing for today, and in the future by joining their Membership Club. I am confident when it comes to anything else with my furnace, hot water heater or AC, it will be professionally taken care of by True Comfort! Would undoubtedly recommend.

Review 76 (2024-03-29 - Rating: 5)
Highly recommend True Comfort! Knowledge, informative and respectful. Took time to explain options and made sure my wife and i were comfortable with the decision. Will definitely use them again and would recommend True Comfort to anyone.Awesome on scheduling system. Scheduled last Thursday night and they came on Friday afternoon.

Review 77 (2024-07-30 - Rating: 5)
Christian from True Comfort was wonderful and found the issue with our ac (covered under warranty thankfully!) and saved us from paying several thousand for the work that needed to be done to be the ac unit.

Review 78 (2024-11-20 - Rating: 5)
They were referred to me. Super impressed with professionalism and how courteous they were. Great at explaining things.

Review 79 (2023-10-30 - Rating: 5)
I had the pleasure of working with Nate and Jake and they were absolutely amazing! Very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend true comfort! It hank you guys so much!

Review 80 (2024-04-05 - Rating: 5)
Logan was friendly and professional. He took the time to explain what he was doing and was honest about recommending additional services.I highly recommend them and look forward to having them back to service my furnace this fall.

Review 81 (2024-06-05 - Rating: 5)
True Comfort Heating and Cooling were amazing, I highly recommend. It was easy to schedule an appointment online for the next day. Logan went above and beyond with his customer service!

Review 82 (2024-02-14 - Rating: 5)
The experience was straightforward and met my expectations for such a service. The technician arrived within the scheduled time frame, which was appreciated. He conducted himself professionally, performing the necessary maintenance checks with efficiency.The technician was competent, answering my questions regarding the systems condition and offering basic advice on maintaining its efficiency.While there was nothing exceptionally outstanding about the service, there was also nothing significantly negative to report.In terms of pricing, it was within the range of what I anticipated for the service provided. There were no hidden fees or unexpected charges, which was reassuring.Overall, if youre in need of routine heating and cooling services and expect a job that gets done without any particular frills or frustrations, True Comfort can meet those needs.

Review 83 (2024-06-07 - Rating: 5)
The definition of professional, courteous and timely! Beyond happy with their service, highly recommend working with this company. Communication was clear, prices very reasonable ( trust me we looked around )

Review 84 (2024-09-23 - Rating: 5)
What a great experience. Very professional .Friendly, hard working,explaining everything in detail What they did. Would definitely recommend them.

Review 85 (2024-06-30 - Rating: 5)
From the scheduling process, communication, and transparency the team was very helpful from the start! I feel very reassured knowing our heating and cooling is in good hands. Very friendly and helped answer all my questions :)

Review 86 (2024-05-23 - Rating: 5)
We didn’t know exactly what was wrong with our ac/ furnace, we told them what we knew, they inspected the whole areas and they suggested a hand full of things we could do. They seemed to be very thorough, they even told us we had asbestos in our basement and showed us where. They did the updates we agreed onin a good timing, they did a great job! Fair prices, thank u!

Review 87 (2024-10-14 - Rating: 5)
Extremely knowledgeable, quick, showed up early. Explained everything about the tune up. Super friendly and will be having them back.

Review 88 (2024-04-19 - Rating: 5)
I highly recommend True Comfort for HVAC service. Their service is very thorough. They installed a new furnace in our townhouse and now continue service at our new condo. They are all professional and friendly and have always provided prompt service. My favorite is Logan!!

Review 89 (2024-06-19 - Rating: 5)
Christain came out to perform an AC tuneup. He was a professional through and through. He explained everything he was doing and why he was doing it. He even fixed a slight rattle on my condenser unit outside and wasn’t happy until the rattle was completely gone.It was like talking to a friend more than just a face.If I could give 6 stars I would. I’ll be passing True Comfort around by name to anyone who needs HVAC work done!

Review 90 (2023-12-19 - Rating: 5)
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.

Review 91 (2024-11-08 - Rating: 5)
11/4/24.As always, Logan provided outstanding service for our home! He did his usual great furnace maintenance and helped us avoid future problems in the dead of winter by uncovering two parts that were in need of replacement. Were very thankful for his diligence and professionalism! Hats off to True Comfort!Had a great experience today working with Logan! While performing Spring maintenance on our air conditioning unit, he was incredibly knowledgeable, friendly, and very professional. He also provided some valuable advice and did an upgrade that were confident will save us costs in the future. As always, I cant recommend this awesome company enough to friends, family, and anyone reading this review! 5 stars all the way!Received some awesome service from Christain today! He was extremely thorough, courteous, and professional in servicing our furnace for the upcoming winter. He provides great advice as well as promptly answering any questions about our HVAC needs. I cant say enough good things about this company! Highly recommended!!10-13-23. More great service from Christain today. He serviced our furnace getting it ready for the upcoming winter. As always, he was extremely professional and knowledgeable. Were always in good hands with him, Logan, and True Comfort!

Review 92 (2024-06-04 - Rating: 5)
I recently had the pleasure of using True Comfort LLC for my HVAC needs, and I couldnt be more satisfied with their service. They provided next day service, arrived on time, respected my home by wearing shoe coverings, and went beyond by conducting a thorough inspection of my heating and cooling system to ensure the most optimal operations. Unlike the previous two HVAC companies I called and multiple visits, True Comfort was able to accurately diagnose and resolve the issue. The technician took the time to explain everything in detail, ensuring I understood the workings of my system. My only regret is that I didnt call True Comfort first. I highly recommend their professional and reliable services to anyone in need of HVAC assistance.

Review 93 (2024-04-28 - Rating: 5)
I was very pleased with the service from True Comfort. Christian the service tech was very professional, pleasant and knowledgeable. He took his time to do the seasonal service on my air conditioning system. I would definitely recommend True Comfort to anyone needing service.

Review 94 (2024-06-20 - Rating: 5)
Scheduling was very easy and they were able to get out to our home within days. Technician very friendly and knowledgeable; honest and didnt attempt to upsell unnecessary equipment or services.

Review 95 (2024-12-09 - Rating: 5)
Technician was very prompt, knowledgeable, and courteous. Solve the problem in a matter of minutes thank you very much.

Review 96 (2024-07-22 - Rating: 5)
AC went out and called at 11:00 a.m. Logan worked me into his schedule and had it fixed by 4:30. Great service and professionalism.

Review 97 (2024-07-06 - Rating: 5)
By far the #1 HVAC in Des Moines Area! My AC went out they were there next day and had new one installed in quick timely manner! They even fixed issues another HVAC company left behind, they left things cleaner than when they arrived and everyone from office to techs were professional!!! Best pricing l could find in metro area!!!! Best around!!!!

Review 98 (2024-10-01 - Rating: 5)
PHENOMENAL Company! Family owned, they were so nice every phone conversation. Knowledgeable and I don’t have one negative thing to say. Don’t hesitate, definitely call them!!

Review 99 (2024-06-12 - Rating: 5)
True Comfort did a fantastic job of installing my new central air & heating system. I highly recommend them and I will be using their services from now on.

Review 100 (2024-05-14 - Rating: 5)
Quick turnaround to check out our A/C not pushing out cold air. Scheduled a Monday service call on Friday. Christian was quick and easy to work with. Turns out the capacitor was bad. All told, our unit was back up and running in 30 minutes. Cost for the job seemed a little high, but happy to get the job done quickly and without any hassle.

Review 101 (2024-04-19 - Rating: 5)
Matt and Trent our installers were on time,professional and completed our installation of our air conditioner and furnace with no problems in a timely manner. They were both professional as they walked us through everything they did and showing us how to work them.

Review 102 (2023-05-20 - Rating: 5)
Our experience with True Comfort was excellent. We had to fully replace our furnace and AC, and they were able to get our appointment set up quickly, were on time, friendly, professional, and clean. They did an excellent job despite our previous set up making it difficult. I would highly recommend this company.

Review 103 (2024-08-13 - Rating: 5)
Logan went above and beyond! He was very informative and very genuine of person..as a home owner that is a rare find!! THANK YOU!!!!

Review 104 (2024-05-25 - Rating: 5)
I really enjoy working with True Comfort. I’ve used them for duct cleaning and preventative maintenance on my furnace and air conditioning. They are prompt, professional and trustworthy. Highly recommend

Review 105 (2023-07-31 - Rating: 5)
It was truly a great experience working with Logan from True Comfort Heating and Cooling! We called for an issue we were having with our AC unit and were right away treated with respect and attentiveness over the phone. Truthfully when we called we thought we would get the same response that we received from a big box company just minutes prior. We had called another HVAC company prior to calling True Comfort and it was going to be 24-48 hours before someone could take a look so we scheduled it without much choice. After that we decided to try one more just to see if that would be the trend and were happy to say it was not. I believe it was Jonathan from True Comfort we were speaking with and right away he was helpful and scheduled Logan to come over as soon as he wrapped up another job. It was a pleasant surprise and we were grateful to be able to call back the other company to cancel our appt with them due to True Comfort being so attentive. Upon arrival Logan took a look at what we had going on was very forthcoming in what to expect and what he was going to be looking for and testing. He gave us many options and explained what each test he was doing meant. In the end he found the issue and was able to fix it that same day. He went above and beyond to provide us with great service. Their prices were very reasonable and honestly after the service we received I would have paid more. We also were intrigued by their service maintenance plan which we also signed up for. That is well worth the value of what they provide. Overall I would give it a 5+ star rating if there was one. Thank you to True Comfort and Logan for the great work and service provided! Would highly recommend to friends and neighbors which we will be doing!

Review 106 (2024-01-23 - Rating: 5)
During the blizzard of 24 these wonderful people not only answered their phone when the other bigger companies did not but, they also gave us great service from begining to end. We needed a whole new furnace and they made the whole process as pain free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.

Review 107 (2024-08-30 - Rating: 5)
Quick and fast..got my unit running like new again..also was informed about a special for AC unit and Heating which I got..My family and I are very pleased with this company..Highly recommend

Review 108 (2024-01-23 - Rating: 5)
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again.Christian is a great asset for your company!!

Review 109 (2023-12-30 - Rating: 5)
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast and very knowledgeable. I have a older furnace and intend of trying to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend to anyone who has any heating and cooling issues.

Review 110 (2024-09-20 - Rating: 5)
Friendly Staff. Very easy to work with and pricing is fair. Love the options for seasonal check ups

Review 111 (2024-03-01 - Rating: 5)
100% recommend. Ive used a couple different companies since I moved to the Clive/Waukee area. The True Comfort team by far I trust and connect with the most. Jonathan is an a-class guy as is is Logan who did the latest service on my HVAC. Sarah and Vanessa treat me like a friend whenever I call or get a message. What I like about them is they are not just making suggestions, they explain the why and teach me about their decision making on recommendations. Every time they have gone above and beyond and I feel great when they leave. My system is getting old, and whether its maintenance, a fix or when it comes time to replace...they are the ones I call.

Review 112 (2023-08-23 - Rating: 5)
I cant say enough about the service I received from this family owned business. From my first call to completion of the job. My air conditioner went on on the hottest day of 112 degrees ,they had someone out in 2 hours. Logan was really nice, and sympathetic to my situation. They were able to rearrange some things so they were able to put a new unit in the next morning.I highly recommend atrue Comfort for your heating and cooling needs.Happy customerDenise Miles

Review 113 (2024-03-08 - Rating: 5)
Everyone we have talked with or seen in person have been incredible! Family owned is important to us and almost everyone that works here is family! Highly recommend this company! They do great work, take pride in it and clean up after themselves!

Review 114 (2024-06-19 - Rating: 5)
Logan was amazing ! Very knowledgeable and explained everything perfectly, he was kind and courteous and very professional! 10/10 would recommend!

Review 115 (2024-09-01 - Rating: 5)
I love that they are a family owned business! They came and fixed my air conditioner same day. Awesome service!

Review 116 (2024-10-19 - Rating: 5)
They replaced our furnace and heat pump and did some plumbing projects. Great work and service. Really above and beyond. Will keep using in the future for HVAC service and plumbing.

Review 117 (2023-11-21 - Rating: 5)
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!

Review 118 (2024-03-27 - Rating: 5)
I woke up in an icebox this morning. Apparently my furnace had stopped working and before I realized it my house temp was a breezy 50 degrees. I heard about True Comfort through a family friend and decided to give them a try. They picked up on the first ring and sent out their technician Logan immediately. I received a phone call 15-mins prior to their arrival. Logan was very experienced and actually walked me through the process of what went wrong with my furnace instead of just giving me the bill. You simply will not find another company that provides a customer experience the way that True Comfort does. I will for sure be calling True Comfort for all of my HVAC needs in the future.

Review 119 (2023-12-28 - Rating: 5)
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner then before the install. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend to anyone looking to update their system.

Review 120 (2023-09-12 - Rating: 5)
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, what my options were, and answered all of my questions. Would highly recommend giving them a call! Family operated company, you can tell they care about their work and the customer!

Review 121 (2024-03-20 - Rating: 5)
The sales process and scheduling was easy. The installation was terrific. The technicians took time to answer our questions and explain the thermostat app. Everyone was friendly and listened to our concerns. Would highly recommend this company.

Review 122 (2024-03-22 - Rating: 5)
They fixed the furnace of the store I work at and they did it in a timely manner. I called and an hour later someone showed up to fix it. He was very polite and explained everything he was doing. I would definitely recommend this company.

Review 123 (2024-01-18 - Rating: 5)
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turning off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC

Review 124 (2024-06-28 - Rating: 5)
Family owned business with competitive pricing in furnace/AC. No pressure sale and the installers were excellent. Finished a big job in one day.

Review 125 (2024-11-26 - Rating: 5)
I RARELY write reviews but True Comfort showed up for us last minute today so they deserve one! A co-worker referred them after struggling to get our current provider to come out the last few weeks. From the one service call to Sarah this morning to chatting with Christian the tech this afternoon, we were impressed! They are a TRUE family & veteran owned business too!! Sign up for their maintenance plan, if you can. It’s the best option for your Furnace & AC in comparison to others in the DSM metro! They didn’t even try to sell me on it…I asked them about it! Happy Thanksgiving True Comfort!!

Review 126 (2024-11-23 - Rating: 5)
Very prompt and courteous through the whole process. They explained everything that they were doing to fix the problem.

Review 127 (2024-11-15 - Rating: 5)
Christian was great. Diagnosed what was wrong with our Heat and got us up and running again. Really trust these guys!

Review 128 (2024-02-15 - Rating: 5)
My furnace stop firing up on a Saturday as we were getting ready to go out of town. I started down the google list calling companies. I got to True Comfort and they were able to get me in same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you Logan! I’m already on their books for an April AC tube up! This will be my HVAC company from here on out!

Review 129 (2024-09-09 - Rating: 5)
I had a furnace installation and the fellows did a 5 star job. They were professional, tidy, and speedy.

Review 130 (2023-12-07 - Rating: 5)
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.

Review 131 (2023-06-07 - Rating: 5)
Friday night panic with a broken system! Messaged True Comfort, very courteous, staff were able to come on Saturday. I received a call and text when the tech was on his way. Logan spent time explaining options honestly and walking us through our problem. New install scheduled before he left in just a few days!Update: system installed and we couldnt be happier! Techs were timely, professional, and personable. They walked me through everything from the system to the thermostat. Id recommend them again!

Review 132 (2024-12-02 - Rating: 5)
These guys are great! Very knowledgeable and highly recommend them.

Review 133 (2023-12-18 - Rating: 5)
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,

Review 134 (2024-10-08 - Rating: 5)
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!

Review 135 (2024-05-10 - Rating: 5)
My air conditioner wasn’t pushing cold air, so I called and they were able to come out the next day! Trevor was very thorough and I would highly recommend this company.

Review 136 (2024-01-11 - Rating: 5)
They were quick to come out for a quote on a whole house humidifier. Process was explained well and we scheduled work for the next morning. They showed up on time and completed the work as expected. All the employees were super polite and respected my home.

Review 137 (2024-05-14 - Rating: 5)
Christian was prompt, took his time checking inside and out on our AC. Reviewed what he found with us. Very professional service and support staff texted and called when he was in route. Will for sure use again in future!

Review 138 (2023-10-13 - Rating: 5)
Update, October 2023, fall check up was good. I decided to buy their annual contract for a very reasonable price. Why? Because they went well beyond what I needed and helped with a related electrical problem in the garage. Granted all they did was look at it but the thoughts we talked about will help me when I call an electrician. Made my dayPrevious review: Arrived less than 2 hours after first contact ever. Now I am a loyal customer. I wanted the noises Im hearing during furnace ignition sometimes to be looked at. Our system checked out safe and operating as should. The noise couldnt be duplicated while here. I will try to record the noise if it returns to help them if return call is necessary. Early December so good to know system is okay and who to call. Small local owned company.

Review 139 (2024-09-21 - Rating: 5)
True Comfort put a filtration system on our furnace. They have done work for us before. I had them do this because besides doing quality work, we trust them.

Review 140 (2023-05-30 - Rating: 5)
The service was excellent! Christian was friendly and professional and explained everything so well. I was not pressured to purchase anything although I did get their maintenance plan because I was so impressed with the service and the reasonable pricing. It was amazing how quickly Christian identified the problem and found the cause. I highly recommend True Comfort!

Review 141 (2024-01-17 - Rating: 5)
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.

Review 142 (2024-06-12 - Rating: 5)
Called for failing A/C condensing unit, test and found problem right away, ran for part, installed and done, A/C back to normal! Called at 5.30 pm the day before, fixed by next afternoon. Pricing within reason. Im a remodeling contractor, so know that specialty trades can be expensive.

Review 143 (2024-01-21 - Rating: 5)
Very professional and curious went above and beyond to not only fix the immediate problem, but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service

Review 144 (2024-05-09 - Rating: 5)
They came to look over a problem we had they fixed and even did a maintenance for the year. Signed up for the yearly plan. They did a great job and very respectful, even let us know of a snake problem we didn’t know we had!

Review 145 (2024-06-12 - Rating: 5)
We called them they came out the next day on time our tech was Logan we loved how informative he was and very professional our future HVAC services we will go to them thanks guys!!

Review 146 (2024-04-29 - Rating: 5)
Logan meticulously inspected my older equipment, thoroughly assessing both the AC and furnace. Ill be sure to recommend the True Comfort team to all my friends and family.

Review 147 (2024-01-09 - Rating: 5)
If youre looking for a quality, family-owned HVAC company in the Des Moines metro, look no further! The True Comfort team was more than professional and timely with their repairs they did for us! With our furnace, water heater, and air conditioner on their last legs, they reassured us that we were in good hands! And we were. Now our home is set for at least another 20 years and we have peace of mind along with that as well.

Review 148 (2023-11-23 - Rating: 5)
I had a new furnace and air conditioner installed, and one of our properties, everyone at True Comfort was very professional without an any issues from the salesman to the ladies in the office to the installers.Everyone’s communication skills were over the top!I was a contractor for 35 years, by far one of the best subcontractors I have ever worked with.Thank you for the awesome job and a very fair price!!I could not be happier with EVERYONE at Ture Comfort.Ron Shorkey.

Review 149 (2023-07-01 - Rating: 5)
Our experience with True Comfort has been exceptional from the first phone call to the final stage of installation of our new heating and air system. The technicians and installation team were knowledgeable, respectful, and thorough. It’s always refreshing to find a company that values customer service to the degree that True Comfort does. Highly recommend!

Review 150 (2023-10-04 - Rating: 5)
Bought our house in Des Moines in July of 2021.New to the area, we called a different company first to get furnace serviced. One visit, I decided they were not the company for me. Fortunately, we found True Comfort. First visit I was so impressed with the professional attitude, along with explaining why and what they were doing. I decided right then, this is the company I want servicing my equipment for the rest of my days. Signed up for their annual service contract, which is an excellent deal.My next visit was as professional as the first. These days I seldom find a company that I am impressed by. If you use this company, definitely ask about the service contract.

Review 151 (2023-08-12 - Rating: 5)
Logan arrived right on schedule and was extremely pleasant to work with. He was able to narrow down our issue while also explaining each step of the way, which I appreciated a lot. Going forward True Comfort will be our choice for any work we need in the future.

Review 152 (2023-06-29 - Rating: 5)
The True Comfort crew were knowledgeable and personable. They set up and cleaned up thoroughly. We appreciated that the workers wore covers over their shoes and were very careful to keep our home clean. They supplied excellent answers to all of our questions. We’d highly recommend them for anyone needing a new furnace or air conditioner.

Review 153 (2024-07-25 - Rating: 5)
Jake was very polite and knowledgeable. We will have him back for the Fall service call.

Review 154 (2023-06-19 - Rating: 5)
Enjoyed my experience with True Comfort. They were always on-time and honest in both the estimate and installation process. Never felt like I was being upsold. The owner, Jonathan, explained their pricing and services clearly and never pushed any add-ons or extra services we may not need.. He provided a price and let us know that the price would not change throughout the whole process, which was a nice guarantee.Our AC had trouble keeping up in extreme heat the last few years, and True Comfort was great in educating us on the reasons why before installing a new A/C and Furnace for us, as our 19 year old units were sized incorrectly and at the end of their lives. The replacement installation took about six hours, and they were on-time, clean, polite and organized throughout the entire day.Our house now has no trouble reaching the desired temperatures, and the airflow is noticeably improved. I would definitely recommend True Comfort to family and friends.

Review 155 (2024-10-08 - Rating: 5)
Great experience!!! Logan was very friendly and professional. Highly recommended!

Review 156 (2023-08-01 - Rating: 5)
Everything was done very professionally and timely! Logan put in the extra effort to find the correct problem and explain the options. We ended up with a new A/C unit that is affordable and much more efficient. The crew was courteous and very nice throughout the whole process. Will not use anyone else in the future! Would highly, highly recommend!!!

Review 157 (2024-05-03 - Rating: 5)
Today I had Christian come from True Comfort. He had been here 2 previous times as well. He always explains things thoroughly, showing me some things that I should be aware of with my AC unit, as it is aging. He is very knowledgeable with regard HVAC!!! And as I have had the same great experience with two people from this company, leads me to believe that is how they are trained, and the expectation that is set. Very personable company!! Highly recommend this family run business!!

Review 158 (2024-05-10 - Rating: 5)
We just had our second complimentary HVAC service and maintenance done on our new unit. I really cant stress how glad I am that we went with True Comfort for our unit. They are very invested in making sure everything runs and works perfectly. Cant recommend them enough!

Review 159 (2023-08-25 - Rating: 5)
I must say that the service was excellent. The tech - Christain who came to my house did a fantastic job. He was very knowledgeable and took the time to explain everything to me in detail. Overall, Im very satisfied with the work that was done, and I would definitely recommend this company to anyone who needs HVAC services.

Review 160 (2024-07-01 - Rating: 5)
The 6 furnaces were very professionally installed in just 2 daysThe employees on the job were very easy to work with and accommodating.

Review 161 (2024-09-12 - Rating: 5)
Very pleasant person at the office answering the phone. Tech was on time, courteous, and very knowledgeable. Didnt even try and up sell anything! Ill use them again.

Review 162 (2023-08-24 - Rating: 5)
Ive called True Comfort out several times. Each job has been handled quickly and professionally by great technicians. I would highly recommend them!Later Edit: My above recommendation still holds true. My 18 year old AC unit died during a recent heat wave. True Comfort sent a tech out the same day I called, and I had a new HVAC unit installed the next day. These guys are great!

Review 163 (2022-12-22 - Rating: 5)
They were great. Really friendly and thorough. Nathan did a great job of walking me through all he had done and Logan did an awesome job of looking over the old furnace and helping us get a new furnace in a very timely manner at a very affordable price. Definitely saved us right before a big cold front hit.

Review 164 (2024-10-21 - Rating: 5)
I had an absolutely fantastic experience with True Comfort. My water heater broke and due to the restraints of my job, I wasn’t able to schedule an appointment until after normal business hours. This was no problem for them, and my heater was fixed that very night! Everyone I spoke to was polite and helpful, and the price of my repair was very reasonable. I will absolutely be using them again in the future.

Review 165 (2024-10-11 - Rating: 5)
Very good service and very willing to answer any questions as well as point out potential future concerns.

Review 166 (2023-04-28 - Rating: 5)
When our air conditioner stopped working, Jonathan was out the next day to give us an estimate to replace our 23+ year old AC/Furnace. The estimate was fair and he was very honest about what we should expect with the new units. They were able to schedule the install quickly, based on our schedule. While the install took a little longer than originally expected, they were able to complete it all in one day. The installers were professional and respectful to us and our house.I highly recommend Jonathan and his team and we will be using them in the future.

Review 167 (2023-07-01 - Rating: 5)
I am SO pleased with this company for being responsive, honest and providing great service. Our furnace pilot light wouldn’t come on. He had that fixed within a few minutes and heat was restored. He then completed checking out the furnace to be sure there was nothing else wrong. When we decided to join their club membership for the year he applied today’s visit as one of the 2 tuneups in the membership. I certainly did not expect that! When I asked about possible duct cleaning needs he opened one of our ducts and took a picture to show me how clean the duct was. I would highly recommend True Comfort for your heating and cooling needs. A great veteran owned business.11/11/22. Needed a return visit for the furnace. All of the above still applies. I highly recommend True Comfort for your heating and cooling needs.

Review 168 (2024-01-20 - Rating: 5)
My furnace quit working on a -6degree day. I called and Christian showed up within a few hours. He was very friendly and knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.

Review 169 (2023-10-03 - Rating: 5)
My wife and I woke up to our house being much warmer than it should be. I was able to get an appointment scheduled same morning and Christain with True Comfort was able to quickly diagnose and fix my issue in a single visit. He was timely and professional and I will be using them again in the future if the need arises.

Review 170 (2023-08-14 - Rating: 5)
I used True Comfort to replace my AC and furnace after they gave me some good advice last summer. They were responsive to my needs, super polite and professional, they made sure that I was informed through the whole process, and checked in frequently to see if I had any questions. After everything was installed they made sure that they cleaned up afterwards. They were so great! I will be using them for all of the follow up services.

Review 171 (2024-09-03 - Rating: 5)
Very knowledgeable. Extremely detail orientated and explained all options available to me for pricing, repairs, and longevity.

Review 172 (2023-06-10 - Rating: 5)
True comfort was amazing. They are very professional and handled my instillation brilliantly. Even though they ran into some unexpected issues with my old setup they handled it so well and I am so pleased with my new setup. Great service. Would recommend!

Review 173 (2024-03-26 - Rating: 5)
Logan came and explained details about our furnace as we move into our brand new home! He was kind, patient, and very knowledgeable.

Review 174 (2023-06-03 - Rating: 5)
100% Recommend this company to anyone looking for AC help or help with their furnace. Firstly, they send a text message with who is supposed to show up and that was amazing! Secondly, I want to say Logan was AMAZING! Logan listened as we explained what we have been experiencing during the hot/humid months. He explained everything that happened to our system to us and he answered all our questions. He didnt push any products and when we asked questions about products, he offered suggestions and advice. We are staying with this company for all our HVAC needs!!!

Review 175 (2023-08-23 - Rating: 5)
Christian and Nathen were extremely up beat even in 100 degree conditions on a roof too that was even hotter! They answered my questions and did a HVACC TUNE UP on my ac unit told me how it looked and wen l should get serviced and what filters after offering me there filters l declined but were kind and thorough! I hope to keep always using this company in my future. I will call them for my furnace cleaning tuneup and hope it’s as smooth as they were for my Air conditioner. I couldn’t be happier, they were honest and thorough! I believe my units will last longer with the care of their hands. Thank You!

Review 176 (2023-01-29 - Rating: 5)
Logan arrived reasonably within the estimated response time for a malfunctioning heating system. His appearance and work ethic was professional as he wasted no time to address the unknown issue. He resolved the sensor issue, cleaned, and explained his work along with the random questions of my daughter before receiving payment. Payment was convenient, via tablet, and the price was good considering it was an unscheduled service call. Dont overlook this family run business!

Review 177 (2023-02-06 - Rating: 5)
Great bunch of guys. Started at 8am and finished at 5pm. Worked straight through, no breaks at all. Other companies said it would take them 2 1/2 days. Much quieter than our old furnace. The warmest our house has ever been. I highly recommend this company!

Review 178 (2023-02-27 - Rating: 5)
Jonathan with True Comfort was very responsive and even came to give me a quote on a Sunday when I had sent an inquiry Saturday night. He was very informative and made sure all my questions were answered. I felt very comfortable having them install our new AC and Heating System. The technicians were friendly and very respectful of our home as they went in out of our home and of course did great job with the installation. I highly recommend True Comfort Heating & Cooling for any HVAC needs.

Review 179 (2023-07-10 - Rating: 5)
We were very impressed with True Comfort. They came to our house to explain everything about their systems, then they came back a second time with the installer to see if everything would work out. Very impressed with them. Best of all they are local!

Review 180 (2024-04-24 - Rating: 5)
Jake and Logan were professional, friendly and efficient. They arrived prior to time set up which allowed me to get my chores done early. I highly recommend True Comfort.

Review 181 (2024-08-27 - Rating: 5)
My technician was very polite, was able to fix my A/C for a reasonable price.

Review 182 (2024-10-30 - Rating: 5)
I can’t say enough good things about True Comfort Heating and Cooling. Their prices are much lower than their competitors plus installed a more efficient unit than I was quoted from 4 other local companies. When we received our quote he answered all of our questions, and I had a lot. They came the week before the AC install and did a duct cleaning. They were all very friendly, polite and professional. I highly recommend for all your heating and cooling needs. This is truly your locally family owned business.Thank you for your great work.Melody

Review 183 (2023-01-19 - Rating: 5)
Furnace stopped heating as I was heading out of town on a flight. Called as a new customer and they had someone out within the hour with the issue resolved quickly. The technician was very professional and polite. Did what he could to make the repair affordable too. Very happy customer!

Review 184 (2023-11-22 - Rating: 5)
Great professional & timely service! This company was great to work with! They informed me every step of the way! Christain was awesome! Will definitely be using this company for all my future heating and cooling needs and will recommend to anyone that needs an honest company!! Thank you!

Review 185 (2022-11-23 - Rating: 5)
Logan was professional, courteous and made sure that our system was in 100% working order. He was dedicated to fixing the problem and ensuring we were satisfied. 100% recommend true comfort.

Review 186 (2023-12-12 - Rating: 5)
Christian was very professional and quick with diagnostics and repairs. Afterwards he did a thorough test to ensure the system was working properly and explained to me what the issue was and how it played a role in the system. Highly recommend to anyone needing HVAC repairs or installation!

Review 187 (2023-11-09 - Rating: 5)
Matthew and his assistant were awesome! They explain everything so well before install and completed the installation timely, after installation they showed/explained to me what was installed. Very professional. I would highly recommend.

Review 188 (2024-03-15 - Rating: 5)
You were called by mistake and I am so happy that happened. Matt and Dawson were so kind and courteous n a situation where a warranty water heater did not involve them or True Comfort.Thank you

Review 189 (2023-06-14 - Rating: 5)
Logan and Nathan and there helpers were very efficient and professional in everything they did. I have been in construction for 30 years so I have seen my fair share of hvac guys. They did my retrofit furnace and air in about 5.5 hours cleaned everything up there craftsmen ship was outstanding no loose ends everything was tight and well thought out on there finish

Review 190 (2024-06-04 - Rating: 5)
Excellent as always. Thanks Nathan! This company always goes above and beyond!! They put in a new heating and cooling system 6 months ago, and now needed a new hot water heater. Logan and Nathan are so friendly, and informative. Thier response to needs for me have always been immediate, and solve any issues immediate. They treat you like family! I have also now added central air in the last 2 years, and as always the quality,customer service, personalization is impeccable! They always remember my name, and even treat my animals with such kindness, and remember tgier names! Its truly like family! Thank you all!! You are appreciated!! I have since had them install a air conditioner. They as always are extrememy personalable. Always treat you like your family, remembwr your name, and my pets! They are honest and real! This family and thier employess are past amazing! So thankful for them! Old fashoined service!

Review 191 (2024-07-13 - Rating: 5)
Very friendly! Love that they are a family owned business! Very happy with the work done.

Review 192 (2023-02-07 - Rating: 5)
True Comfort was my first call after a recommendation when my furnace stopped (in the bitter cold of course). They sent Christian out and he was here within a few hours, it was a Friday evening and had to order some parts that couldn’t get til the following week as I had an older furnace. We got the furnace fixed and running only to find out my heat exchanger was bad and unsafe and needed to be replaced anyways unfortunately, but they did all they could to try and save it. Jonathon was out that same day to give me quotes on a new one. I thought his quote was fair but as anyone should do I got a couple other quotes. I gave him the first right of refusal and he price matched another quote I got! His guys were here a couple days later and got a whole new 96% efficiency furnace installed in a couple hours. Was very impressed with the professionalism and the cleanliness, especially laying carpet down and wearing “booties” to cover their boots when they came in. I’m very thankful for their service and would recommend to anyone!

Review 193 (2024-06-19 - Rating: 5)
Friendly and knowledgeable. The family like environment shines over the phone and in person. Think Im gonna add them to my family from now on.

Review 194 (2023-08-14 - Rating: 5)
Logan was great!! He took the time to explain the issues that he saw and was very thorough in addressing all of my concerns. Definitely will be using this business for all of our HVAC maintenance and repairs.

Review 195 (2024-04-19 - Rating: 5)
Their technician Logan is very professional and friendly during the rental inspection process. The customer representative sent out the pictures of the technician to let you know who is actually coming to your house.

Review 196 (2023-03-24 - Rating: 5)
Christian, from True Comfort, came to my house for a furnace tune up. He did a great job of explaining what he needed to work on and the cost for the tune up plan is very fair. Great customer service for a great price!

Review 197 (2022-12-10 - Rating: 5)
Logan was very knowledgeable. He explained the reason for the failure and the repair. He also provided a thorough review and safety assessment of my furnace. Id have no reservation calling on them again.

Review 198 (2023-06-29 - Rating: 5)
My initial after hours call was answered promptly and had an appointment set for the next day. Technician was professional, thorough and friendly. Answered all of my questions and ran through all possible scenarios with me. Installers were also friendly and professional. Would highly recommend this company!

Review 199 (2023-08-02 - Rating: 5)
I just had the pleasure of receiving excellent heating and cooling service for my home, and I cannot speak highly enough of the excellent service offered.When I contacted them regarding their services, the agent was kind, attentive, and knowledgable. They calmly listened to my issues and provide answers geared to the specific demands of my house. They easily accommodated my hectic schedule. Very highly recomended