Higdon Service Heating, Cooling, Plumbing

Located in Decatur, Alabama

Address: 1915 State Hwy 20, Decatur, AL 35601, United States

Phone:

Rating: 4.9

Services

Small Business
On-site services
Online estimates
Language assistance
Assistive hearing loop
Wheelchair-accessible seating
Wheelchair-accessible toilet
Repair services
Gender-neutral toilets
Free of charge street parking
Free parking lot
On-site parking

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-23 - Rating: 5)
We recently had a complete removal and replacement of our aging HVAC system. This included the entire ducting system, thermostat and vapor barrier. The technicians arrived on-time and immediately started the work. It took approximately three days of hard work. They were very efficient, professional and considerate. When the team completed the install, the system was energized and thoroughly checked to insure everything functioned as designed. They picked up any trash in the work area. The work was great and we are satisfied with the product and their service. Thank you Higdon Service!!

Review 2 (2025-01-05 - Rating: 5)
Very prompt service from phone call to have someone give estimate on hot water heater replacement to the hot water heater being replaced and old one with leak being removed. The technician was very nice and knowledgeable. From start to finish it only took a few hours and we had hot water restored promptly. Would highly recommend Higdon Service.

Review 3 (2025-01-06 - Rating: 5)
Cameron was extremely thorough and identified a bunch of issues that we had never been aware of. I can’t say enough about how great he is!! Then, Brandy came to our house at 7 PM the same day to follow up when we determined we needed to do more work than initially anticipated. She was just as fabulous!! The price they quoted us for a brand new system with ducts also turned out to be the best price out of the 3 we received. We’re looking forward to working with them further.

Review 4 (2024-12-06 - Rating: 5)
Your service was exceptionally good! Brian, your service tech. answered my questions to the best of his ability and was very informative. Brandi, your comfort rep. was very helpful in assisting us with the financing needed to bring this replacement about. Thank you very much for your help. You will definitely get my recommendation to others.

Review 5 (2024-11-26 - Rating: 5)
Excellent service, as always! Kept me well informed about my appt window, and also when the techs were on their way. Brian kindly answered all my questions regarding my concern with our heat pump unit, and pointed out (verbally and visually) exactly why the issue I was concerned about (water seepage not from a/c) was perfectly normal. I very much appreciated his tutelage and reassurance! Higdon is the best!

Review 6 (2024-12-31 - Rating: 5)
Cameron Sims was my tech and I couldn’t be more grateful on how thorough he was with checking on my entire system. He had great communication about what was going on! He did an amazing job and helped me understand everything!

Review 7 (2024-11-07 - Rating: 5)
If I need HVAC work done, its always Higdon Service. I had Cameron Sims service my unit and he was very professional, and very knowledgeable. Cameron let me know what I needed and Brandi M, also very professional and knowledgeable came out and set us up with financing a brand new unit. The very next day Brandon B and Phillip A came out and installed our unit. The work was very neat and professional. We couldnt be happier. Its nice to have a company you can trust and get the job done right. I recommend Higdon Service if you are having AC issues.

Review 8 (2024-12-03 - Rating: 5)
Was able to get same day service and they were upfront about their prices. The technician was knowledgeable and friendly and even gave me estimates on future work. I really appreciated how fast and professional he was. I will definitely call them the next time I have an issue.

Review 9 (2025-01-07 - Rating: 5)
Hunter came out and addressed my questions and concerns. He was a very polite young man. He was honest. As I was asking him some complex questions about a heat pump water heater, he was able to answer some of the questions; but on one of them, he stated he didnt know but would ask to find out. I appreciated the fact that he was honest admitting he didnt know the answer, but stated that he would find out and let me know. I trusted him and that is rare to find trait in people nowadays!

Review 10 (2024-11-23 - Rating: 5)
I had the pleasure of working with Eli from Higdon Service, and I couldnt be more impressed! He was professional, knowledgeable, and efficient in diagnosing and repairing my AC unit. Eli took the time to explain the issue clearly and offered helpful recommendations to ensure everything runs smoothly moving forward. His friendly demeanor and excellent customer service made the entire experience stress-free. I highly recommend Eli and Higdon Service for anyone in need of reliable HVAC service!

Review 11 (2024-09-11 - Rating: 5)
From start to finish it was an excellent experience. The technician that evaluated our problem with the A/C system, gave me an honest explanation of what was happening and steps to correct the situation. I was given three options of correction and that gave me the choices I needed to consider. I made my choice, scheduled a repair date and the choices I made were accomplished thoroughly and professionally. The technicians employed their skills to other factors involved during the process leaving us with a greater sense of peace and satisfaction having recognized and satisfied the situational adjustments. The cost was worth every penny and I felt we made the right decision contacting Higdon Service in our time of need . The staff personal were equally helpful assisting us along the way with questions and directions. Thank you everyone for both a pleasant and satisfying experience.

Review 12 (2024-10-18 - Rating: 4)
We just needed a quote for repairs as we prepare to buy a house and they did a great job. The first day we had scheduled for them to come out, they didnt become available until hours after the original time window I was given. I also only received one call that it would be slightly delayed. I ended up needing to just reschedule for another day and that appointment worked fine. I know their technicians get stuck on jobs longer than anticipated but I would have liked much better communication than 1 phone call. Besides that they have been great to work with.

Review 13 (2024-11-11 - Rating: 5)
Higdon has always done a great job for us. Andrew J and Gabe A did a wonderful job today putting in a unit for us. Ours went out and they came right out to fix the problem. The Lambs favorite heating and cooling company. Highly recommended them.

Review 14 (2024-09-24 - Rating: 5)
I am extremely pleased with the service I received from Higdon Service, Inc. The office personnel and the two technicians I dealt with were very professional, knowable and polite. I was informed of what service they would be doing and why. The appointment was scheduled promptly and flexible with my schedule. I would use this company again and refer them to others.

Review 15 (2024-12-31 - Rating: 5)
Higdon changed out my gas water heater. They were great to work with starting with the initial call to Liz and Kade Chaney doing the install. Very professional group of people.

Review 16 (2024-12-18 - Rating: 5)
Hunter and Elber were so very kind and did great work! Hunter explained everything in great detail. They got all of our issues completed super quickly. Great job!

Review 17 (2024-11-04 - Rating: 5)
Higdon installed a new unit for us three years ago. We had someone from Higdon come out and clean the unit, and after that the breaker tripped. There was an electrical issue due to grounded compressor plug cable wiring. They fixed it without a labor charge even though the unit was outside the 2 year labor warranty. I appreciate that Higdon did the right thing for us.

Review 18 (2024-11-15 - Rating: 5)
Very pleased with the detailed explanation from Nathan on the HVAC cleaning process. Just finished with the service and Brandon and Phillip did a great job explaining what all was being performed. They ensured to make sure the dust removed from the vents were retained. Would definitely recommend services from Higdon.

Review 19 (2025-01-08 - Rating: 5)
Technician was thorough and did a great job inspecting complete system. Explained the pros and cons for multiple options to ensure the system operates properly.

Review 20 (2024-10-06 - Rating: 5)
Talked to the technician. He ended up not needing to come out after some very helpful over the phone information. Was a simple fix that I was able to do myself. I appreciate the fact that instead of coming out to charge me for a simple breaker he gave me the information I needed to solve the problem. I highly recommend.

Review 21 (2024-10-30 - Rating: 5)
I honestly don’t think we could’ve chosen a better company for the job. Brandon Brewer, Cash, and Phillip were all very punctual, professional and great at their job. Our family is very thankful for their hard work to get us breathing clean air!

Review 22 (2024-08-18 - Rating: 5)
I just want to think Higdon Services for fixing our broken pipe today. We called and in less than an hour Garry Wise was here to fix our repair. He’s a very nice guy. The price was fair. I will be using Higdon services for any future plumbing needs. Thank you very much for coming out on a Sunday so quickly and fixing the100 yr old busted pipe .

Review 23 (2024-12-24 - Rating: 5)
Elber worked from about 10 pm until well after 1am to trouble shoot my plumbing problem. He was back on the job as promised at 8 am. Were back up and running with great water pressure. nice work

Review 24 (2024-10-12 - Rating: 4)
I recently had the pleasure of working with Higdon HVAC, and their technician Brandon was outstanding. He was punctual, professional, and very knowledgeable. Brandon took the time to explain the issue with my system and provided a clear solution. His attention to detail and commitment to customer satisfaction were impressive. The service was efficient, and the system is now running smoothly. I highly recommend Higdon HVAC, especially if you’re lucky enough to have Brandon as your technician!

Review 25 (2024-12-12 - Rating: 5)
Rapid response to my call. Hunter was absolutely amazing. In addition to addressing the problem I called about, Hunter discovered an underlying far more significant problem and corrected it. I cannot say enough positive things about Hunter and the service he provided!

Review 26 (2024-12-14 - Rating: 5)
We had a major water issue on a Saturday and were very pleased with the prompt and courteous service that we received . The employee, Gunner, did a great job with the repair. Would highly recommend this company.

Review 27 (2024-10-10 - Rating: 5)
Sean arrived on time for our semiannual service, and he found an issue which needs evaluating. He explained it thoroughly. I felt in good hands with a competent, knowledgeable technician. Thank you Higdon!Julia R. .

Review 28 (2024-11-15 - Rating: 5)
Thanks to the great Higdon team, Brandon B, Phillip A , Cash H, for an incredible job installing our new A/C unit. They were very professional and did a great job. Thanks

Review 29 (2024-12-06 - Rating: 5)
Gunnar was a super swell guy. He got to my house on time and was very kind the whole time. He made sure the leak in my plumbing had been fixed completely before leaving. 10/10 on the service work and the staff!

Review 30 (2024-09-01 - Rating: 5)
Wonderful service, I placed the call and my tech showed up 2 hours later only because he was at another job..He came did his diagnosis and within 30 min he was done fixing the problem. Professionalism!! I would recommend!

Review 31 (2024-07-25 - Rating: 5)
I am very pleased with Higdon Services. Scottie Simmons found the problems and gave us options to either repair or place. He is great. Our minds are at ease. We highly recommend Higdon Service and commend the great staff. Thank you so much!!!We had to get a new unit installed. Great job done by Brandon B, Shawn E and Dalton C. On time, very professional and they worked til they got the job done. Walked us through operations and left nothing for us to clean up. Higdon Service gets 10 stars 🌟.

Review 32 (2024-10-04 - Rating: 5)
I contacted Higdon about a leak from my duct work. Brandon was on time, very thorough, and answered all my questions. He also presented several options and walked me through each with no pressure. I looked forward to selecting an option and working with your company in the future. Thanks again!!

Review 33 (2024-08-16 - Rating: 5)
Initially called them for an HVAC quote, Adam and his associate came out and during the process they found a leak in my crawlspace while checking our vents and duct work. They were prompt to inform me and gave me a number to call (DEC, also highly recommend) while already asking for their plumber to come in and take a look.. didnt realize they also did plumbing! Their plumber Kevin showed up quickly and went above and beyond to take care of the issue without any pressure! Very much love how prompt, thorough, and non-pressuring they are, thank you!

Review 34 (2024-12-18 - Rating: 5)
Nathan was the kindest and most polite young man that I have every met. Even when breaking the news of how bad the condition my unit was . He apologized for have to turnoff the gas to my unit for my safety. And offered to go get space heaters until a new unit could be installed

Review 35 (2024-10-22 - Rating: 5)
Hidgon service was an absolute pleasure to work with, we found a problem with pipes under the sink one evening and they had Chris out the next morning to check it out. Their communication, professionalism and level of service was top notch. Thanks to Chris and the whole team.

Review 36 (2024-09-25 - Rating: 5)
Mr. Sims was very professional, I’m very happy with the service he provided. He walked me through everything he was doing as he was doing it. Thanks again Cameron, I will definitely recommend Higdon services to anyone with similar HVAC problems.

Review 37 (2024-10-29 - Rating: 5)
Super customer service hard to find these days with big corporate buying up family owned established companies that promote integrity moral honest dealings and turning the honest company into home robbery with inflated prices bidding to outside contractors instead of loyal professional employees. Higdon cares and stands behind their work the employees listen to the customer are courteous, professional and detail oriented to provide you with satisfaction of a job well done at a fair price.

Review 38 (2024-09-06 - Rating: 5)
Brandon, Phillip and Cash, were sent to my house for a full duct replacement. The job went great, and Im very pleased with the service I received. Brandon was awesome, he answered all my questions and let me know what to expect. I will recommend Higdon Service to anyone with HVAC needs.

Review 39 (2024-12-06 - Rating: 5)
Brandon Brewer, Phillip A and Derlis F did an awesome job on my new installation. They were so nice and explained everything I needed to know. Thanks guys!

Review 40 (2024-12-16 - Rating: 5)
Brian came on time and went right to work. He was efficient and courteous and did excellent work. He was very honest and the next time I have a problem, I’ll call Higdon Service.

Review 41 (2024-09-11 - Rating: 5)
They took pictures in the attic and crawl space, so we could see the problems we had. With that information, we were able to make an informed decision whether to repair or replace. After the new unit was installed we were given a hard copy of the Bill of Sales, the Warranty and the Owners manual. This is a good customer policy.

Review 42 (2024-08-10 - Rating: 5)
The young man came out to un stop our drain and worked very hard to get the job done. He was very nice and answered all of our questions to help us understand the process. Would use Higdon again and will recommend their services. Thanks again

Review 43 (2024-07-26 - Rating: 5)
Sean M. and Phillip A. Did a fantastic job, very respectful and polite, introduced themselves, cleaned up after the job and were very prompt. The office kept us notified when they were coming as well as the techs. We are very pleased with the service provided by Higdon Service, we highly recommend!

Review 44 (2024-12-23 - Rating: 5)
Hunter was extremely knowledgeable and did an excellent job relocating our washer to the basement, which involved running hot and cold water lines as well as drainage.

Review 45 (2024-12-13 - Rating: 5)
Jeremy was very helpful. He diagnosed our problem & got us a quick & reasonable quote to fix our issue. A+ service!

Review 46 (2025-01-05 - Rating: 5)
Elber did a great job tending to my after-hours plumbing issue. I highly recommend Higdon Services.

Review 47 (2024-10-10 - Rating: 5)
Gunnar was courteous, hard working and professional in every way. I was impressed by his knowledge, skill, and work ethic. He worked every minute he was here. I would highly recommend him to anyone who has plumbing work that needs to be done.

Review 48 (2024-08-28 - Rating: 5)
Our facility was having plumbing issues and Higdon Service was able to come out same day to address the problem. They came back the very next morning with a new toilet and installed it as well as fixed our issue while being fluent in getting the job done. Thank you!

Review 49 (2024-07-23 - Rating: 5)
Higdon Service did an excellent job installing my familys new unit. All of the technicians that came out were very courteous, and had the job done in no time. Thank you to Brandon B., Shawn E., Cash, and Kevin. I appreciate your help in our time of need.

Review 50 (2024-10-17 - Rating: 5)
Eli explained everything and what he would be doing and then showed me what needed to be done and he fixed all issues as it stands now. Would call again next time for service and for any issues. Thank you very much. Thank you, Eli. Sincerely Judy E and Ric Pruitt.

Review 51 (2024-12-24 - Rating: 5)
Very expedited service so close to the holiday. Both fellas were very professional and knowledgeable. Explained everything so that we understood what was going on.

Review 52 (2025-01-07 - Rating: 5)
Very fast and easy process! They were so fast to respond our call! They are very honest and explained the whole process!

Review 53 (2024-10-10 - Rating: 5)
We are at the beginning stages of This Old House plumbing issues and received such wonderful care from Gunnar in understanding our needs. What an exceptional and professional team! Thank you!

Review 54 (2024-12-04 - Rating: 5)
I highly recommend Higdon Service. Gunner was very professional and got the problem solved. He consulted with Garry on the phone because he installed the heater and was aware of the issue.

Review 55 (2024-08-07 - Rating: 5)
Brandon Mathis came out to my workplace and did great work! We previously used another company who did basically nothing... Brandon actually looked for, found, and fixed the issues. Cant be happier! Well definitely use Higdon Services from here on out and will be requesting Brandon!

Review 56 (2024-10-10 - Rating: 5)
We have trusted Higdon Service for years & (imo) are the best in the business, very professional, honest & quick to respond to our ac needs... we wouldnt trust anyone else, just give them a try... you WONT be disappointed !!!

Review 57 (2024-10-11 - Rating: 5)
Thank you, Brandon M for coming out today to work on our Rinnai tankless water heater. Making an appointment with Higdon was easy and the communication was great. Brandon was professional and explained everything he was doing. Thanks again!

Review 58 (2024-10-09 - Rating: 5)
I cant remember my techs name but he was amazing!!! And please tell him that I am so sorry it took me so long to get around to doing this...I feel like a jerk. But he was awesome and I will definitely be calling you guys back if I should have anymore issues!!!

Review 59 (2024-09-24 - Rating: 5)
We worked with Eli. He was professional & personable. He took the time to walk us through our options and got our unit back up quickly. Thanks for making a stressful situation a little less so.

Review 60 (2024-11-22 - Rating: 5)
Showed up in a timely manner, friendly, professional. Fixed my issue and was educational on being proactive in avoiding further issues. Highly recommend. Thank you so much!

Review 61 (2024-10-25 - Rating: 5)
Life saver! A pipe broke in the wall and Higdon Service sent a plumber right away. He had the break repaired and the water back on in no time. Everyone was courteous and professional.

Review 62 (2025-01-06 - Rating: 5)
Excellent service. Repair was fast and estimates for repair and/or replacement were quick and reasonable.

Review 63 (2024-09-13 - Rating: 5)
Service person was friendly and professional. Communication was great. He let me know when he would arrive. Service was very good and thorough. I highly recommend Higdons.

Review 64 (2024-08-07 - Rating: 5)
Higdon was the only service willing to help me with my drainage issues. They called when enroute and Elber was the technition. They quoted me a price assuming they would have to perform certain details. Elber diagnosed everything and because of my ignorance, I simply didn’t know all I had to do was plug up my sewage pump(which I thought was broken) and that was it. They did not charge me for the original quote but one I agreed was very fair. Elber is a great guy and very pleasant to work with. Will call Higdon again for plumbing and sewage issues.

Review 65 (2024-12-18 - Rating: 5)
Adam was super knowledgeable and thorough in explaining how my hvac system operates and got my emergency heat running until the unit could be fixed.

Review 66 (2024-07-06 - Rating: 5)
Company came out and handled the job very quickly and efficiently. They did not hesitate to jump in and figure out why the AC unit was not working. The job was completed within a day. I am super thankful for their thoughtfulness and effort they put into my home. Thank you Higdon Services!

Review 67 (2024-09-26 - Rating: 5)
10/10 recommend! Garry came to fix our water heater and was professional, knowledgeable, and patient with us. Thank you Garry and the entire Higdon team!

Review 68 (2024-10-16 - Rating: 4)
They did a good job and fixed a big problem but it did cost more than I was expecting but plumbing work costs so. They did good though and fixed the problem and came back and installed an extra thing I needed outside.

Review 69 (2025-01-07 - Rating: 5)
Very happy with the response time. The young man that came out to my house was very nice and respectful.

Review 70 (2024-06-14 - Rating: 5)
We always want good but cheap service but often forget that honest and trust worthy people is very important too. Getting my Ice machine cleaned each year is a big expense but Higdon Service comes and does a good job and the office people and service person (Nathan, most recently) make me feel I got a fair deal and job done well. Thanks Higdon.

Review 71 (2024-09-07 - Rating: 5)
From the moment that I talked with Cindy at Higdon Service, Scotty came out and conducted a very thorough estimate. He even recommended some extra insulation be blown up in the attic because it was very thin in some areas.Four workers came out and were punctual and professional. Gabe, Derlis, Andrew, and Dalton did great job. We had the ducts cleaned, a new intake grill replaced, air purifier installed, and additional insulation blown into the Attic. Kaitlyn was also helpful as a scheduler/ customer SVC rep. Higdon services did it all and my mom and I were ecstatic on all the work accomplished. My hat is off towards the whole team that took care of my moms house...we never felt cheated or scammed.Higdon service will definitely be our go-to-business to get any type of plumbing/HVAC service accomplished in the future.

Review 72 (2024-10-09 - Rating: 5)
Higdon Service employee Eli Ray was knowledgeable and explained in great detail to me a complicated issued related to my HVAC unit. The issue was resolved the next morning. I appreciate the customer service and respect shown to me throughout the process by Eli.

Review 73 (2024-06-25 - Rating: 5)
Adam Mason came out to give an estimate of a new unit for us. I called and he was here within 2 hours. He was able to give me several options and explain them easily enough that I could relay the information to my husband. He answered all of my questions and was super professional! Great customer service!

Review 74 (2024-08-22 - Rating: 5)
I am very pleased with the technicians who put my unit it (Brandon B. and Phillip A.). They were very efficient and made sure everything was done in a proper manner. Would recommend Higdon to anyone who asks.

Review 75 (2024-08-26 - Rating: 5)
Friendly and professional I highly recommend them. Cameron did a great job. Really pleased with my service and I’ll be using them from now on.

Review 76 (2024-06-29 - Rating: 5)
A tech from Higdon services came out to repair my HVAC unit on a Saturday and he was great. Nathan repaired my unit and advised me that I was close to needing a new unit, which, I knew before he arrived. My unit is 18 years old and should have been replaced a few years ago. He recommended a new unit, I’m technically savvy enough to know he was being honest and his recommendations were right on the make. I would recommend Nathan to anyone. They will be replacing my HVAC unit shortly. Thank you Nathan!

Review 77 (2024-11-18 - Rating: 5)
Cameron with Higdon Services was great. Very professional and made sure that everything was working properly before he left.

Review 78 (2025-01-02 - Rating: 5)
Nathan was polite, knowledgeable, and I got my fire logs installed in one day.

Review 79 (2024-08-05 - Rating: 5)
My a/c went out in the middle of the night and I didn’t realize until I woke up this morning. I called and they were there within a couple hours and the problem was fixed! Brandon educated me about treatments I needed done on my system so I will be coming back for those services. Thank you so much!

Review 80 (2024-06-17 - Rating: 5)
We are in the process of getting a whole new system installed but the process so far and been a breeze! Adam Mason and Kyle have been stellar in answering all my questions and extremely knowledgeable in the effects of contaminated air has on a home and its residents. We had multiple companies come and quote but Higdon was by far the best priced. Will update review once all products have been installed.

Review 81 (2024-07-26 - Rating: 5)
Chris and Brandon were great! I AM a full time student and single mother of 3 who has fallen on hard times due to divorce and the company went above and beyond in order for me to get a new water heater installed...I AM so incredibly grateful...

Review 82 (2024-07-31 - Rating: 5)
Nathan was very nice and knowledgeable about our unit. He explained everything to us, so we understood what the problem is. I would recommend Nathan and Higdon Services to everyone.

Review 83 (2024-10-29 - Rating: 5)
Knowledgeable courteous and fast. Job well done. Hunter did the work as described and estimated. Very skilled and knowledgeable. Thank you Higdon!

Review 84 (2024-06-27 - Rating: 5)
Jonathan (John) was great, thorough, professional and super friendly. Thank you so much for the quick response. Very fair price. Never easy to tell someone they need an expensive repair but we are very thankful y’all could get to us so quick.

Review 85 (2024-05-24 - Rating: 5)
Very professional, helpful, and knowledgeable. Gave my wife and I insight to the issues we were having with our unit and gave us plenty of different options for repair and also replacement. Did NOT try to up sale us anything which put us at ease, just a wonderful peace of mind. Business done the right way. Great job.

Review 86 (2024-12-22 - Rating: 5)
Jeremy & Higdon really took care of us! Prompt, knowledgeable, courteous, diligent and professional. Will use them again and again. Thank you.

Review 87 (2024-08-15 - Rating: 5)
Adam and Shawn came and checked my parents unit and did a great job. Fast, friendly professional service.

Review 88 (2023-12-08 - Rating: 5)
Fantastic service from the entire crew at Higdon Services Heating and Cooling. J Adam Mason quickly responded to the service call and diagnosed the issue. Higdon had to replace my heat pump and duct work in the attic. The Bosch Heat pump is amazingly quite, energy efficient with a 10 year warranty. Derlis, Casimiro, Dalton, Owen Cameron and Scotty replaced the all the duct work and the entire crew was polite, kind and professional. I have only use Higdon since I moved to Alabama in 2003. I totally trust Kyle and his entire staff. Looking forward to seeing you guys for my annual service.

Review 89 (2024-12-09 - Rating: 5)
Service technician was very professional and friendly....Got right to work under the house where the broken pipes were..Came in and made sure all the faucets were working and the hot water heater was still on.. Would recommend Higdon Services,..............

Review 90 (2025-01-03 - Rating: 5)
Technician was nice and respectful, he solved our problem quickly.

Review 91 (2024-06-17 - Rating: 5)
Higdon Service is the only HVAC company I will ever use again! They came out the same day I called and were super thorough with their diagnostic. I was truly impressed with how professional they were!

Review 92 (2024-10-02 - Rating: 5)
Jeremy & Elmer did a good job on my repairs..Jeremy was very up front & honest with me, will use his expertise moving forward

Review 93 (2024-09-14 - Rating: 5)
5 star service from Nathan! Arrived on time, diagnosed problem with our icemaker, discussed options, and scheduled prompt follow up!

Review 94 (2024-05-11 - Rating: 5)
They did and awesome job installing our new unit. The best quote for the job as well as benefits of parts and labor… Brandon B and Sean M were great and super accommodating at keeping gates shut for our dogs and keeping the noise down as much as they could for our sleeping baby. We’re so thankful and fortunate to have them!

Review 95 (2024-11-21 - Rating: 5)
Hunter and his crew was very professional. They did a wonderful job and worked as a team to get the job done in a timely manner.

Review 96 (2024-08-29 - Rating: 5)
Eli, the service technician, was very polite, knowledgeable and did a great job of getting me up and running with cold air again. I would highly recommend Hidden Service.

Review 97 (2024-10-27 - Rating: 5)
Excellent service as always! AC went out while guests were staying over, one call and they were out in 30 minutes with a solution. Thank you Higdon!

Review 98 (2024-07-03 - Rating: 5)
Elber from Higdon Service came out to my property due to a pipe/tubing issue, he was able to identify the leakage right away and advised a fix right away. He was very clear and polite and left me with no questions or concerns. I would highly recommend anyone that encounters Elber to go ahead and take any advice, he knows what he’s doing and what he’s talking about

Review 99 (2024-11-15 - Rating: 5)
I Dont usually do reviews, however today I was really stressed over a leaking problem I had Garry Wise came to the rescue. He is a professional at his trade and an asset to Higdon Service. Also I want to thank the management of Higdon Service. THANKSJohn Adams

Review 100 (2024-05-10 - Rating: 5)
Two very pleasant, friendly and knowledgeable young men worked hard all day to install my new AC/Heating system. When they left, everything was so clean you couldn’t even tell they had been here. Also, Higdon company was very easy to deal with. 5 stars!!!

Review 101 (2024-08-02 - Rating: 5)
I have used Higden Service for all of my air conditioning and heating maintenance for years. They are now in the plumbing business! Gary and Gunnar were efficient and friendly. They installed a new toilet and shower spout for me. There was a little defect in the toilet seat and they came back to replace it with no problems. Thank you Higden Service for all of your help!

Review 102 (2024-11-05 - Rating: 5)
Sean was very personable and knowledgeable. This is our second service with Higdon and we highly recommend this company.

Review 103 (2024-12-11 - Rating: 5)
Absolutely fantastic technian. Very knowledgeable. 10 out of 10. Would definitely recommend to family and friends.

Review 104 (2024-04-20 - Rating: 5)
They have been servicing my Central unit since installation in 2012. Yearly cleaningsThey added plumbing to there business. I jusr got new outdoor water valves to replace my leaking 1962 original ones. Look great and are cold weather freeze proof..Looking at future sewer line replacement too..

Review 105 (2024-10-12 - Rating: 4)
I just wanted a quote for cleaning my ducts. After the tech left, my entire a/c unit completely stopped working. Tech came back out & hooked the power back up.

Review 106 (2024-09-20 - Rating: 5)
They were very patience with me, with my crazy work schedule. Chris Osmer was amazing and very patient with me and was very through.

Review 107 (2024-06-25 - Rating: 5)
Brandon Brewer, Sean M. and Dalton C. done an outstanding job. Being an engineer in the appliance business and managing service / customer interactions - they exemplified top notch service and customer care. Friendly and very professional service. Nice Job to all !!!!!!!!!

Review 108 (2024-11-18 - Rating: 5)
I have ALWAYS been behind y’all and even recommended y’all to my sister and her and her husband just had a new unit put in through y’all, BUT it is absolutely ridiculous to want me to pay $250.00 to move my thermostat 6 “, turn off the power , drill a hole and put thermostat back on, no new wires to run ! I am still in shock over this one.

Review 109 (2024-06-12 - Rating: 5)
Brandon and Sean paid attention to detail and took the time needed to ensure an high quality installation of a new HVAC system in a less than ideal attic space. They went the extra mile on several aspects of the installation and communicated their work clearly throughout the process. HVAC professionals you can trust!

Review 110 (2024-07-18 - Rating: 5)
These guys came out and worked almost 4 solid days straight completely replacing our duct work and return for our central AC! They work hard and they work long hours and they work excellently! We will use Higdon again!!!!

Review 111 (2024-10-14 - Rating: 5)
Called on a Sunday afternoon and they had someone out within 2 hours. Elber was great, got everything in working order!

Review 112 (2024-06-22 - Rating: 5)
Very prompt. They came the same say when our air went out. Very grateful! The tech was polite and made sure we were up and running before he left.

Review 113 (2024-04-22 - Rating: 5)
Excellent job, timely, professional personnel and thorough. Brandon Brewer explained the process and kept us informed and showed what his team was doing. Made us aware of an existing problem we needed to address. The crew: Andrew, Sean, Derlis, Dalton, Cughmier made for a great team. We are very pleased and highly recommend them.

Review 114 (2024-08-12 - Rating: 5)
They were fast and professional. As soon as I called I was able to set a time frame for service right away.

Review 115 (2024-09-26 - Rating: 5)
The maintenance rep came out today and did my fall check (9/26/24) of my heating/air System. He did an excellent job. He was so meticulous and did not rush through the check up. He was courteous as well as business like. He was a great representation of Higdon and any business that serves its customers. He is the same young man that performed my spring inspection. As always a job well done. Thank you.

Review 116 (2024-10-11 - Rating: 5)
Brandon did a great job going above and beyond to try and find the problem area. Friendly service, quick, and efficient work. Thank you!

Review 117 (2024-11-18 - Rating: 5)
On time respectful courteous and did everything they promised. I would highly recommend to anyone.

Review 118 (2024-06-17 - Rating: 5)
Very professional, courteous, and knowledgeable! Fortunately we only had them out for a quick checkup of our units before summer hit, but they provided a lot of great insight into things we may want to consider in the future.

Review 119 (2024-08-20 - Rating: 5)
Elber was very polite and respectful. His service was wonderful. Got the job done fast and did it right. I highly recommend higdon

Review 120 (2024-07-07 - Rating: 5)
Jeremy from Higdon Service went above and beyond to get our plumbing back up and running at our lake house over a weekend. He took initiative to solve our problem and prioritized getting it done before we had company coming—We are so grateful and would call on Jeremy and his colleague Elber at Higdon next time we have any issues.

Review 121 (2024-04-27 - Rating: 5)
I recently had the pleasure of working with Higdon Service, and I couldnt be happier with the service I received. From the moment I called to schedule an appointment, to the completion of the job, the team at Higdon was professional, efficient, and knowledgeable.The technician who came to my home was prompt, courteous, and took the time to explain the issues with my HVAC system in a way that I could understand. They quickly diagnosed the problem and provided me with a fair and transparent quote for the repair.The work was completed in a timely manner, and my HVAC system is now running better than ever. I was impressed with the quality of work and attention to detail that Higdon has provided.I highly recommend them to anyone in need of HVAC services. Their expertise, professionalism, and customer service are top-notch. I will definitely be using their services again in the future.

Review 122 (2024-08-14 - Rating: 5)
They got here quickly. Answered all of my questions. Made suggestions on some of my ideas. I received the best, nicest, and efficient service. Very knowledgeable!

Review 123 (2024-09-23 - Rating: 5)
We are very pleased with the service. They were polite and accommodating. We never lost our Cool!

Review 124 (2024-07-04 - Rating: 5)
We called at 1045am on July 4th 2024. They had a tech at the house at 1130am. The air was running by 1200. I cant thank you guys enough. Great people and great customer service. You have a customer for life!!!

Review 125 (2024-10-04 - Rating: 5)
The gentleman that came to our home to conduct a fall check up.on the unitvthey installed. He was very friendly, efficient and were willing to answer any of our questions. He was respectful of our home and was very efficient. We are very pleased.

Review 126 (2023-11-17 - Rating: 5)
The team that came to my house was hands down the best and hardest workers Ive ever dealt with. They were polite, professional, even QUIET when they installed our new heat pump. They kept me informed throughout the day with the process and answered all my questions. It was so refreshing not having to stress about anything they were doing. They worked the entire day until dark to finish the project and now my family can sleep comfortably tonight. Thank you Higdon and a special thanks to the guys that installed our unit.

Review 127 (2024-10-14 - Rating: 4)
Brandon did a fantastic job!!! I am very pleased with his craftsmanship. Thanks Higdon Service.

Review 128 (2024-05-31 - Rating: 5)
Garry was a pleasure to work with. He quickly diagnosed the problem and presented us our options. Once we chose what we wanted to do, he completed our job very efficiently. We highly recommend Higdon Services for plumbing needs.

Review 129 (2024-12-14 - Rating: 5)
Scott did a great job of replacing the neccessary parts of my Gas fireplace that needed to be replaced and did a great job of getting it running again. He cleaned up everything after. I would love to have Scott be my regular service tech for all my service

Review 130 (2024-12-08 - Rating: 5)
Called On a weekend and a technician responded within an acceptable time frame and diagnosed the proble came back the next day and repaired the issue.

Review 131 (2024-01-03 - Rating: 5)
I called Higdon Service after finding great reviews online. They were very quick to send someone out and give me a quote. They ordered the parts and were out again as soon as the parts were in! Great company! Our tech Adam was very polite and did a great job! I will definitely use them again and recommend to everyone!

Review 132 (2024-06-25 - Rating: 5)
Of course our 24 year old HVAC unit decided to stop working on the hottest day of the year, but Higdon came right out! Unfortunately it could not be saved, but Higdon brought out portable units for us until our new unit was installed! We now have a nice cool house and would definitely recommend Higdon for your HVAC needs!

Review 133 (2020-07-22 - Rating: 5)
Highly recommend Higdon! This company was on point! I attempted to use two other services and they either refused the work or did come when dispatched. Thank you serviceman Cameron and the staff at Higdon for your outstanding service! We are glad to have found you!

Review 134 (2024-11-08 - Rating: 5)
Awesome group of people very professional and did a great job. I suggest them to do any kind of heat and air severice that you needed.

Review 135 (2024-11-28 - Rating: 5)
Cameron Sims handled the heating system for my mom- Wimbreth Howard. So helpful and professional!

Review 136 (2023-10-31 - Rating: 5)
All the guys have been awesome! We got a new unit and everything seems to be working perfectly, so we thought. The heat didnt come on this morning, so I called for service. The receptionist was kind and Adam was very professional. I figured it was an easy fix since its a new unit, and it was thankfully! I appreciate him taking the time to explain the issue before he left.

Review 137 (2024-05-24 - Rating: 5)
Chris, Jeremy and the Higdon team installed my tankless water heater in less than six hours! The whole team was very professional and answered all my questions before, during and after install. I highly recommend the Higdon Team for your heating, cooling and plumbing needs.

Review 138 (2024-05-31 - Rating: 5)
We had our dryer vent cleaned. The young man was so nice and did a wonderful job. We were very pleased, and would definitely use them again.

Review 139 (2024-06-20 - Rating: 5)
I cannot say enough good things about Higdon Service!! They are professional, prompt, and reliable! I highly recommend them for any of your HVAC needs!

Review 140 (2024-10-08 - Rating: 4)
Call for my regular yearly tuneup on my air conditioner found I had a slight problem with a fan and Kim Cameron Sims my technician did a great job and getting the problem solved and a short period of time

Review 141 (2024-03-17 - Rating: 5)
Best plumbing service I have ever had. Fast to respond. Quick to fix. Showed me exactly what had happened behind my wall. Took me thru every step. So glad for the honesty and thoughtfulness shown by this company.

Review 142 (2024-06-08 - Rating: 5)
Our air conditioner was blowing hot air. Higdon got someone to my house within the hour and the problem was fixed soon after. Very fast response time with kind and efficient staff.

Review 143 (2024-05-22 - Rating: 5)
Really prompt service(same day) and Mr Mason presented me with multiple options. Did a really great job of explaining why he was recommending each solution and I felt like he was really listening to what I had to say when making his recommendations.

Review 144 (2024-05-13 - Rating: 5)
Arrived in a timely manner to the emergency I had. Very polite and professional workers. Will use from now on.

Review 145 (2024-04-26 - Rating: 5)
Our company M&J Carriers had a part go bad and Higdon come out very quickly, ordered the part needed and replaced it in a very timely manner. Their techs were excellent and very professional, we highly recommend using them!

Review 146 (2024-04-25 - Rating: 5)
Higdon Service is the most professional company in Decatur. They recently repaired our Air conditioning system. I mentioned a small plumbing problem to the technician and he informed me that the also do plumbing. He had Garry the plumber come out right away and repaired my problem. Both technicians were great.

Review 147 (2024-06-27 - Rating: 5)
This company saved my Life. In the 95 plus heat the past week or so my unit quit working and it got up to 85 degrees in my house even with the fans going.They came out first thing the next morning, as promised, and I now have air again. 🙏

Review 148 (2024-09-26 - Rating: 5)
Cameron was a great help today diagnosing my old Trane unit. You showed me everything that was wrong with it offered suggestions and I’m probably going to get a new unit.

Review 149 (2025-01-05 - Rating: 5)
Very responsive to any questions. Very nice people working at Higdon Service

Review 150 (2024-10-30 - Rating: 5)
Hunter from Higdon did a great job checking the plumbing in our home. He did a fair and honest assessment without any pressure or attempts for us to do repairs not needed. Highly recommend.

Review 151 (2024-12-17 - Rating: 5)
Nathan was very knowledgeable, helpful, courteous. Very very professional and discussed and explained all options. Very pleased with Nathan! Start to finish excellent experience, our team was Shawn E., Dalton C. and Philip they were very professional and courteous. We greatly appreciate these guys and all the hard work they did!!!!!!After a week on emergency heat we are good to go! We greatly appreciate Sean McGuire, Brandon Brewer and Adam and all the hard work. These guys are very professional, respectful and courteous!!!

Review 152 (2024-04-15 - Rating: 5)
My technicians were Cameron and Derlis, they were friendly, polite and very professional. Both gave me helpful advice on how to set my temperature to help maintain the life of my unit and save money on my electric bill. It’s was definitely a 5 star job for me.

Review 153 (2024-12-26 - Rating: 5)
Always wonderful service!! Hunter is great at his job!! Highly recommend!

Review 154 (2024-12-31 - Rating: 4)
The technician Cameron Sims was very professional and knowledgeable

Review 155 (2024-12-19 - Rating: 5)
Great service and really helpful service men very great personality and would highly recommend Hidgon services

Review 156 (2024-07-03 - Rating: 5)
Nathan provided a through evaluation for duct cleaning service and more. He was knowledgeable, professional and provided a clear explanation of the services and quote.

Review 157 (2024-03-19 - Rating: 5)
Bought a Bosch unit in Arab, AL and today Adam came out for my initial service on the unit (which was free after install 1 time). I’ve had a great experience with Higdon each time they came out. Adam identified some issues and gave me a breadth of knowledge to improve my HVAC efficiency. I WOULD HIGHLY RECOMMEND HIGDON, to anyone in need of repairs or replacement. Highly knowledgeable and one of the few companies today with customer service at the forefront of their business model.

Review 158 (2025-01-07 - Rating: 5)
Most trusted people that you can do business with.. They care for their customers and do a great job. Very pleased with their service.

Review 159 (2024-10-10 - Rating: 5)
The best service! Honest,trustworthy and does a great job!! Highly recommend!!

Review 160 (2024-06-24 - Rating: 5)
Jonathon was very professional and took care of our air conditioner needs in a very timely manner. Higdon Services has always been very helpful and reliable.

Review 161 (2024-09-06 - Rating: 5)
Eli is excellent Technician. An asset to your company. Went above and beyond.

Review 162 (2025-01-04 - Rating: 5)
Brian was very professional, thorough and answered all of my questions. Definitely would recommend to friends & family.

Review 163 (2024-06-17 - Rating: 5)
Higdon did a great job. Heat wave coming on and Adam got our system up in running in no time flat. We are now cool. came back and made sure the system was running as it should. b

Review 164 (2024-05-19 - Rating: 5)
Cameron and Casimiro did a great job cleaning our dryer vent and replacing our exterior dryer vent. They were very professional and got right to it. They explained everything to us and answered all of our questions.

Review 165 (2024-12-17 - Rating: 5)
Great service!! Cameron Sims did the best winter maintenance we have ever received! He went above and beyond cleaning our system. Explained everything he did and was professional through out the experience.

Review 166 (2023-12-11 - Rating: 5)
I had my HVAC serviced last week. It was a GREAT EXPERIENCE. Adam Maddox was my technician. He arrived promptly with a bright smile. He was very competent and had answers when I had questions. He made 2 recommendations before he left. I could tell that this was more than a job to him. It was a very pleasant exchange. I called the office to share with them what a pleasant experience it was. Hes definitely a keeper and asset to your business.

Review 167 (2024-06-28 - Rating: 5)
Eli was very helpful and explained what was wrong with my A/C unit. Hes an excellent tech. Higdon will be my A/C company whenever I need repairs.

Review 168 (2024-02-18 - Rating: 5)
I give 5 stars to this top notch company! Starting from the initial call to the office, the dispatch was so prompt! The technician arrived on time. He was honest as he showed me pictures to prove my heat exchanger was cracked and producing carbon monoxide into my house. He cured my headaches! The install team that came to my house were 5 star professionals throughout the entire process! They were well mannered, very educated, and truly cared about how the job looked along with the air conditioners needs. My whole home is now more comfortable and I have much cleaner air with my air affects! HIGDON is my HVAC company for life!

Review 169 (2023-11-07 - Rating: 5)
We had Higdon install new units a few years ago and signed up for their service contract. They are very responsive, communicative, and have always been on time and fully transparent about everything theyve done. They immediately honored a warranty claim with out any ifs, and, or buts. Its great to get quality honest service, its a rarity these days!Update: Higdon is great about scheduling regular checkups. Adam came out today and did a thorough check of our systems before winter. Adam went above and beyond even getting up to the attic fans and discovering that they may need to be upgraded or replaced soon. Adam also gave us some great information on whole home filtration systems. With multiple dogs, cats, and kids, we have a lot of filters to change and have air filters running throughout the house. Adam was friendly, knowledgeable and was extremely careful to provide good information on available systems without pressuring us in any way. Thanks again for great service and having fantastic staff at Higdon.

Review 170 (2024-01-31 - Rating: 5)
Called Higdon to come out and give an estimate on a dryer vent cleaning. Adam was incredibly helpful and let me know if the estimates as well as other maintenance options to keep an eye on. I really appreciated the honesty that Adam showed!

Review 171 (2024-07-25 - Rating: 5)
Great service. Shout out to Brandon B and Shawn E. They do great work. Highly recommend these guys.

Review 172 (2024-11-26 - Rating: 5)
Sean was very nice professional young man! You have a good one in him!

Review 173 (2024-12-16 - Rating: 5)
I would recommend Higdon Service to everyone. Cameron was professional, friendly and wore protective covers on his shoes. I appreciate him letting me know when he would arrive. Cameron explained each step of what he was doing and answered all my questions.

Review 174 (2024-09-19 - Rating: 5)
We have had them out several times for different issues. Excellent timely service and excellent at communications.

Review 175 (2024-06-20 - Rating: 5)
Brandon & Dalton installed a new unit for me ,, tore out the old one & replaced ...... They went beyond what I could have ever expected .. Were here all day until they finished in one day doing a 2 day job !!! Hauled off all the old & cleaned up..... VERY , VERY satisfied, Thanks Higdon !!!!! God Bless ........

Review 176 (2024-03-27 - Rating: 5)
We called for service on our ac/heat system and within an hour a service technician was at our door. He made a diagnosis and the next day they arrived with the needed parts and got our system back in operation. The technician was very professional and courteous explain. We will use this company again in the future!

Review 177 (2024-10-22 - Rating: 5)
Thank you Brandon for your expertise. You explained the problem well and fixed it in a flash! I appreciate the professionalism and knowledge that Higdon offers. They are the ones to call!

Review 178 (2024-07-08 - Rating: 5)
Higdon was fast,friendly and professional. I would recommend them to anyone. They really care about their customers. 5 stars and beyond.

Review 179 (2023-07-25 - Rating: 5)
Weve been using Higdon for many years and they never disappoint, this maintenance visit was no exception. Mike, the service technician, was friendly, courteous, professional, and thorough. He embodied everything I expect, and more, in customer service. He went above and beyond his professional duty, helping me fix my a/c condensation drain and he even helped me reel up the garden hose after using it to clean off the a/c unit. Thank you, Mike. And thank you, Higdon for providing high quality service.

Review 180 (2024-04-04 - Rating: 5)
After Adam diagnosed several problems with our 20 year old HVAC unit… he gave me options to repair or to replace. We decided to replace the unit.Brandon, Sean and Cashmere showed up the next morning and had it up and running at the end of the day. Very professional and helpful.Highly recommend Higdon Heating and Cooling.

Review 181 (2024-05-04 - Rating: 5)
Nathan was absolutely phenomenal. He walked into a disaster and cleaned the dryer vent. He was a professional from start to finish. I highly recommend Higdon.

Review 182 (2024-06-25 - Rating: 5)
Elber Santos was punctual. He told me what the cost would be to unclog my toilet before starting the work. No mess and toilet is working fine now!

Review 183 (2024-09-30 - Rating: 5)
Was pleased as always,will be doing somethings needed as soon as I can...The service man was very nice young man...

Review 184 (2024-08-07 - Rating: 5)
Cody was awesome. Nice, professional, knowledgeable and willing to answer any and all questions. The install crew was good, cleaned up after themselves and Profesional. However, if you need service or maintenance through Higdon...ask for Cody. You wont be disappointed.And today, October 16, I had a warranty issue. Called and Adam came out to remedy the issue. at no charge. and get our heat working. He was great as well.

Review 185 (2024-06-23 - Rating: 5)
The person that made the appointment on the phone was very polite and got us an appointment ASAP. Adam , the technician that came to our house, was on time , very polite and got right to work to fix the problem. He was super nice!!

Review 186 (2024-09-30 - Rating: 5)
Higgs were here today to do a service for me for the Season. Nathan was so good. He really explained a lot to me and went over. Everything with me inside and out. Give me estimates for certain things that I may need. I was very pleased with his service thank you very much.