Roto-Rooter Plumbing & Water Cleanup

Located in Danbury, Connecticut

Address: 68 Main St Ste 204, Danbury, CT 06810, United States

Phone: +1 203-303-7569

Rating: 4.8

Services

On-site services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-31 - Rating: 5)
My technician was amazing. Completed the job in 15 minutes. $550 for labor on a $40 part, roto rooter should be ashamed.

Review 2 (2024-12-14 - Rating: 5)
Great experience from start to finish. I had a plumbing emergency and they came out quick on a Friday evening. Michael was knowledgeable, personable and ensured everything was up and running before he left. Thank you so much! The bill was reasonable as well.

Review 3 (2024-12-17 - Rating: 5)
I received a call with 30 minutes and the tech arrived within another 30 minutes after. Mike B. was very professional, courteous and informative. So happy with my new, unclogged, toilet. I will definitely call them again for any future work! Thank you Mike B.!!

Review 4 (2024-11-04 - Rating: 5)
Mike B. Was great! He was able to come on a day, where there was a mix-up with scheduling. He was polite and his service was done in a timely manner and very professional. I am extremely satisfied with his work and happy to have our water running again!!!

Review 5 (2024-11-02 - Rating: 5)
Our experience with Roto-Rooter was absolutely exceptional, thanks to the incredible service from our technician. Despite it being nearly the end of his shift, he came out promptly at 1 AM to help us with a major issue—a clogged sewer outlet. He went above and beyond, snaking the entire pipe, clearing the blockage, and even replacing a part that needed attention.Not only was he thorough, but he also took the time to walk me through each repair and explain future steps to prevent issues down the line. His friendly demeanor was fantastic, and even my dogs, who aren’t always quick to warm up to strangers, absolutely loved him!We’re so grateful for his dedication, knowledge, and kindness. If you’re looking for a plumbing service that goes the extra mile (at any hour), this is it. Highly recommended!

Review 6 (2024-11-07 - Rating: 5)
Such a crappy situation that such lovely people have begun to have fixed!We had a plumbing issue that began last night.I was on the phone first thing this morning and from the first individual who picked up the phone, to the manager that drove across the state no less then two times, and did a very thorough evaluation of the damage and kept in touch assuring us of what was going to be done to rectify the damage as well as assuring us that the technician would be here at a specific time as well as the correct questions to ask our insurance company, everything and everyone was exceptional. The dispatcher kept us up-to-date of when we could expect each person and who that person would be. The plumber was very friendly and exceptionally insightful. Thank you, Shawn, Tom and the rest of your team.

Review 7 (2024-12-18 - Rating: 5)
Mike was excellent he made sure I understood every step of the process. His work was done with great costumer service and attention to detail. Thank you Mike for your dedication to your profession.

Review 8 (2024-08-13 - Rating: 5)
I had a septic pipe clean out. My scheduled service with Jon was excellent. He was very informative, professional, polite and courteous. Showed me the buildup inside the pipe and explained some future options.The gentleman that came for the camera scoping was also very informative, professional, polite and courteous. Between the 2 men, they left me with information about future types of service to keep in mind. They both did a great job.

Review 9 (2024-08-09 - Rating: 5)
Roto-Rooter is responsive and professional. Frank and Adrian quickly fixed a burst pipe, and installed a whole house water filter system, which was recommended by Dallas. He explained why we needed it, and managed the whole process in one day. They used high-quality materials and were extremely neat. I’m a loyal customer for many years because they never disappoint.

Review 10 (2024-11-20 - Rating: 5)
Quick, clean, and professional! Thank you for restoring my home to working order. My home needed a major pipe replaced, and Roto-rooter completed the job in a day. I am so happy with the results.

Review 11 (2024-08-13 - Rating: 5)
Franklin was so pleasant and professional! He took great care in fixing our leaking toilet and sinks and tidied up before leaving. We appreciated the on time appointment and would use Roto Rooter again.

Review 12 (2024-11-02 - Rating: 5)
Orlando was friendly and professional. He was quick with diagnosing my problem and fixed everything just a fast as he was able to make it here (within an hour of my call)!

Review 13 (2024-12-16 - Rating: 5)
Mike was great! He did maintenance on my navien tankless water heaters. He was polite, knowledgeable, and kept me updated the whole time! Thanks mike!

Review 14 (2024-12-30 - Rating: 5)
Fast and efficient service. Very professional and got the job done in less than 3 hours. I highly recommend Roto-Rooter

Review 15 (2024-11-06 - Rating: 5)
I called Roto-Rooter to replace a garbage disposal in my home. One of the things that I really like about Roto-Rooter is you don’t have to wait forever for service. The person that came on 11-4-24 was very personable, polite, and professional. He did the work in a timely fashion, answered any questions that I had, and made me feel at ease with the whole process. I would definitely recommend Roto-Rooter to anyone, and I will use them again in the future.

Review 16 (2024-08-12 - Rating: 5)
Shawn was pleasant, professional and did an excellent job. He was efficient, explained the process and made things were cleaned up. His customer service was on point. Thanks Shawn!!!

Review 17 (2024-08-14 - Rating: 5)
Richard, Johnattan and the Roto-Rooter team were excellent. Roto-Rooter responded to my problem the same day. They gave me a 2hr window that was convenient for me and kept in touch via text message and phone calls the entire time. Richard and Johnattan arrived as expected.They were professional and thorough in assessing the problem. They cleared the clogged pipes and restored service in a timely manner. I am very happy with Roto-Rooter and will definitely use them again when needed.

Review 18 (2024-08-05 - Rating: 5)
Marcus did a terrific job. He explained everything he was doing and the problems he encountered with our drainage system. He was personable and I had great confidence in what he was telling me. A great employee!

Review 19 (2024-12-14 - Rating: 5)
Orlando was great. Arrived within 45 minutes of initially calling and took care of the issue with ease. Highly recommend!

Review 20 (2024-08-08 - Rating: 5)
Would recommend. Sal was great and was able to unclog our outdoor drain. He was professional, friendly and didn’t mind me asking questions and watching the process. Had a nice experience because of him.

Review 21 (2024-11-03 - Rating: 5)
Miguel was comprehensive. He explained every step of the job. He was very friendly and knowledgeable. He left a clean workspace. Wonderful experience.

Review 22 (2024-12-23 - Rating: 5)
Mike was great! He was dealing with old pipes and fittings which didnt make the job easy. He hung in there and got the job done!

Review 23 (2024-11-05 - Rating: 5)
Mike B was very professional and explained everything for us in layman’s terms to make us feel comfortable. I highly recommend him and Roto-Rooter!

Review 24 (2024-08-09 - Rating: 5)
Mike fixed our issue quickly and for a fair price. At first I was nervous going with a big company like this, but they have a lot of experience and the specialist tools needed for complicated issues.

Review 25 (2024-08-10 - Rating: 5)
Shawn was very great! He was very knowledgeable and solved our plumbing issue and put us at ease.

Review 26 (2024-11-04 - Rating: 5)
I highly recommend their service. The staff was professional, punctual, and very helpful with our plumbing needs!

Review 27 (2024-08-09 - Rating: 5)
Franklin and Louis were amazing. So insightful and patient. They found all the issues and corrected them all. A+++

Review 28 (2024-08-12 - Rating: 5)
Josh came out and was very helpful and professional. I really appreciate his help and Ill definitely call again for any future needs.

Review 29 (2024-06-03 - Rating: 5)
Expensive!!! But didn’t have a choice, I mean I only have one bathroom which means one toilet that was clogged. Of course it had to happen on a Sunday at 4pm and had to be cleared and in working order pronto. They don’t give you a price over the phone, not even a range of pricing, they said the technician will need to assess the situation and then give you a price afterwards, and if you don’t want the service they will simply leave with no charge. I asked for a senior discount (I’m in my 60’s and just retired) which they happily gave to me, $100 off. Wow, excited it was so much, but also worrisome of how much the actual snaking of the toilet will cost. Although I was given a four hour window the guy came out within an hour, very nice and sociable. We looked at all my pipes in the basement, most are new or have been updated, it was determined that only the toilet needed to be snaked, he got his snake tool and was in there for 5 minutes and presto…cleared clogged pipe….YAY!! Cost for this 5 minute job was $358, but with my Senior Discount of $100, I paid $258. Grateful for the discount, but man that’s expensive for a 5 minute job. But again, couldn’t have been at the worse time, on a Sunday at 4pm and only one bathroom in the house. So why 5 stars? Because situation was handled/cleared/fixed and the guy was super nice. Not sure how others who have an emergency like mine, and who don’t have a credit card or extra cash would be able to afford such a high cost. They kind of have you between a rock and a hard place.

Review 30 (2024-11-01 - Rating: 5)
Orlando was so friendly and helpful. We appreciated his kindness very much!

Review 31 (2024-05-29 - Rating: 5)
We had a picnic at our house with lots of people, by the end of the night we found our main drain had clogged and was backing up into our basement. We called a company we had a contract with and they could not come for two days. Roto-Rooter was able to come the next morning (on a holiday) and fix the issue. One gentleman for clearing the drain and another to send a camera through. Both were professional and courteous. The price was higher than we would have liked, but you get what you pay for.

Review 32 (2024-08-06 - Rating: 5)
Super friendly and personable. Dallas was very helpful in educating me about my water quality while at the same training someone. Thank you for the help.

Review 33 (2024-12-04 - Rating: 5)
Michael was very knowledgeable, professional, and exceptionally good. I highly recommend him

Review 34 (2024-01-19 - Rating: 5)
I must say I had a very nice polite young man come out to fix my plumbing issue. He made me feel comfortable with him in my home. He took the time to show me everything that was done and it took a lot of stress away just knowing he was working hard to fix the problem I will recommend rotor rooter to anyone having plumbing problems 5 Star.

Review 35 (2024-11-03 - Rating: 5)
Mike was very knowledgeable of his work and spoke to me very professionally and explained everything that was being done

Review 36 (2024-08-08 - Rating: 5)
Jon and Josh were amazing! Fixed our super clogged sink quickly and were a pleasure to work with.

Review 37 (2024-08-06 - Rating: 5)
Prompt, knowledgeable, friendly, efficient and careful.Charles and Steven were excellent. Thanks for your prompt care of our problem.

Review 38 (2024-01-17 - Rating: 5)
Franklin did an excellent job replacing my leaking shower pipes. After opening up the wall, he showed me exactly where the leak was and explain to me what needed to be done prior to making the repairs. He was very pleasant and professional. I would definitely request Franklin if I ever have any future plumbing issues.

Review 39 (2024-12-15 - Rating: 5)
Michael was fantastic, personable and through a lot of hard work, fixed the problem

Review 40 (2024-06-03 - Rating: 5)
Arrived on time as promised. Jon was great and quickly resolved our issue. He kept everything clean and explained as he went. Would definitely recommend!

Review 41 (2024-06-25 - Rating: 5)
Jean was my tech and he was one of the best! He resolved my drain issues no problem. Highly recommend!!

Review 42 (2024-01-17 - Rating: 5)
Chad was simply amazing. He took time to explain what the potential issue was. Shared his confidence of performing the technique he would be using to unclog the bathtub drain. After several attempts, he provided additional techniques to fix the problem. He never gave up!!!! His persistence paid off and our tub is free and clear. Thank you so much Chad 🙏😊 I would recommend his service.

Review 43 (2024-11-08 - Rating: 5)
They did a really great job! They came at late evening and they solved the problem really quick.

Review 44 (2024-01-15 - Rating: 5)
Miguel and Sam were consumate professionals. They immediately identified the issue and solved the problem. Both were personable and friendly. Their explanations were clear, and they answered questions clearly and accurately. I consider myself quite fortunate to have had them sent to my home. Great job!

Review 45 (2024-06-05 - Rating: 5)
I recently had a plumbing issue and called Roto-Rooter. Carl came to my house and provided amazing service. He explained what caused the issue and fixed it. I would definitely recommend Roto-Rooter to anyone needing plumbing services.

Review 46 (2024-08-13 - Rating: 5)
Chad was amazing! Fast, clean, courteous and explained everything to me. Thank you so much!

Review 47 (2024-06-14 - Rating: 4)
We had a deep clog in our kitchen drain and Franklin from Roto-Rooter came to fix it. He spent a lot of time and was very committed to sticking with it until he cleared it.We would use Roto-Rooter again.

Review 48 (2024-07-22 - Rating: 5)
Arrived quickly, informative, and very professional. Addressed the issues with knowledge and detail. Great communication and thorough.

Review 49 (2024-01-19 - Rating: 5)
Great service and very respectful staff. Thanks to Roto Rooter and their plumber DaShaun, we had a new toilet, floor gasket, and shut off valve installed without issues. There was NO salesmanship or high pressure tactics. Any additional work needed (our floor gasket was shot at 30 years old & needed replacement) was explained and fairly priced. Were happy and relieved now.

Review 50 (2023-09-26 - Rating: 5)
Franklin came by to take care of our tub that was not draining. He did a fantastic job explaining how our cylinder broke and what next steps we needed to do to fix the tub entirely. He was very friendly, professional, and personable. Our tub was draining and working well in less than 2 hours. Would highly recommend!

Review 51 (2024-08-13 - Rating: 5)
Charles was great. He explained what the possible issue could be and he then gave several recommendations.

Review 52 (2024-01-16 - Rating: 5)
Roto Rooter provided me with such great service. I am someone who asks many questions before saying yes to something so I was happy Johnny was able to be patient, knowledgeable and kind with me through this process. If you’re looking for good customer service, I would recommend this technician.

Review 53 (2024-01-17 - Rating: 5)
Quick response from Roto Rooters to address a potentially larger pipe leakage/mild issue after an initial visit by a plumber from your company. Good, knowledgeable service and problem solving with homeowners. Looking forward to an excellent end result!

Review 54 (2024-11-19 - Rating: 5)
Service was timely and professionally done. Problem solved! Thank you Mike

Review 55 (2024-11-04 - Rating: 5)
Mike B was great very professional polite and explained everything to me.

Review 56 (2024-11-06 - Rating: 5)
Mike repaired our issue quickly and effectively. We will always ask for Mike!!!

Review 57 (2024-11-05 - Rating: 5)
Mike and his team diagnosed the problem expeditiously and figured out a solve for us. 904 tech number

Review 58 (2023-10-03 - Rating: 5)
Very personable and knowledgeable! When my plumbing started causing major problems, they were out to my house within an hour. As a first-time home owner, my knowledge is limited but each person I came into contact with guided me through the process.

Review 59 (2024-07-23 - Rating: 5)
Marcus was timely, polite, and efficient. He figured out the source of my problem and resolved it.

Review 60 (2024-07-23 - Rating: 5)
Edwin was very thorough with his work and explained all the all the necessary details when the work was completed

Review 61 (2023-10-06 - Rating: 5)
We had an issue with our pump in the basement (alarm rang and water leakage) which is connected to our kitchen, so clearly it was of great urgency because we could not use our kitchen sinks. The technician who came by, Franklin, was extremely thorough, professional, and was able to quickly diagnose the problem and fix the issue. He also took the time to explain the issue to us and how to try and mitigate the risk of this occurring again. Thank you Franklin for resolving this problem for us so quickly and before a long (potentially stressful) weekend!

Review 62 (2024-01-30 - Rating: 5)
We called for same-day service for a shower leak and were given fantastic service from Thomas. He was professional, kind, and incredibly personable. It was a great experience!

Review 63 (2023-10-01 - Rating: 5)
Roto-Rotor was quick to answer and even quicker in response. Jean showed up within an hour of my call, assessed the situation and had our kitchen sink running free and clear. He left the space cleared and clean. He was a total professional (and a nice guy).

Review 64 (2024-07-22 - Rating: 5)
Marcus was extreme help! Will use Roto Rooter in the future again! Great service ! Thank you!

Review 65 (2023-09-27 - Rating: 5)
We were in need of a toilet repair (DIY was a fail).Obtaining an appointment was quick and easy. The person we spoke to was most sympathetic and helpful.The technician (Dazhuan Wardsworth) was exceedingly polite and professional. He was thorough in his explanations and patient with our questions. His recommendation was appreciated as was the quality of the new toilets installation.We hope not to need their services again but would not hesitate to request their assistance (AND make a special request for Dazhuan!).

Review 66 (2024-11-02 - Rating: 5)
The service technician was on time and knows the plumbing layout of my home and does his job correctly he’s the best thank you again Mike 904.

Review 67 (2023-10-03 - Rating: 5)
I called Roto Rooter at 3:30pm and Miguel was here at 5pm right at the start of the window I was given. He was able to unclog my sink and kept me updated every step of the way! Amazing service!

Review 68 (2024-08-12 - Rating: 5)
Great friendly technician, quickly figured out what was wrong and fixed it. Would recommend to others.

Review 69 (2023-10-03 - Rating: 5)
Fernando and his team were informative and were instrumental in helping us navigate through the first Homeowners claim weve ever had to do. Highly recommended

Review 70 (2023-09-08 - Rating: 5)
Our Roto Rooter plumber John was fantastic. He has a positive can do attitude. He was even singing a little ditty while working. When my cabinet door came apart, he fixed it for me without hesitation. He is totally an asset to the Roto Rooter company.

Review 71 (2024-12-05 - Rating: 5)
Michael did a great job in our basement ,very neat!!

Review 72 (2024-08-11 - Rating: 5)
Mike was very kind and knowledgeable. Our problem was resolved quickly.

Review 73 (2024-06-14 - Rating: 5)
Excellent customer service. Clogged taken care of within 5 mins. Will recommend to others and definitely use call again.

Review 74 (2024-01-15 - Rating: 5)
Thomas did a fabulous job cleaning out our evacuation pump well. He was courteous, friendly and thorough. Would recommend.

Review 75 (2023-10-09 - Rating: 5)
Mike was very prompt, showed up on time, personable, explained things well, cleared the line, cleaned up afterwards. Quite pricey, but that’s set by the company. Mike did an excellent job.

Review 76 (2023-10-09 - Rating: 5)
After having a few different guys come over trying to figure out our problem we finally had mike come by and he figured it out right away. He provided a great service of cleaning my line and setting up the next steps in the process to get the job complete. Thank you mike wish I had this guy come out first.

Review 77 (2023-09-29 - Rating: 5)
I had Dazhaun as my technician and he was awesome. Extremely professionally and knew exactly what he was taking about. He answered all my questions and got the job done quickly. I would recommend him to anyone.

Review 78 (2023-06-22 - Rating: 5)
Daniel from Roto-Rooter helped to assess the situation and found issues that, down the line, would have become more serious problems. He fixed not only the most obvious problem but also gave us a solution to prevent or service future ones. Professional, responsive, and worked until he was assured that the best parts were working for us with a well thought-through design solution.

Review 79 (2024-02-01 - Rating: 5)
Edwin kept me informed every step of the way. He was very conscientious and worked hard to solve my issues. I would highly recommend him and Roto Rooter

Review 80 (2023-07-07 - Rating: 5)
Very professional, prompt, and courteous service. Each crew that came took the time to explain exactly why they were there and what the would be doing. The coordinator kept in touch with us thru each step taken in the work done.

Review 81 (2023-05-19 - Rating: 5)
Daniel is a great plumber and easy to work with. He installed a new toilet for us and was efficient, neat and precise. He explained issues very clearly and helped us make good decisions to solve an ongoing problem!

Review 82 (2022-10-07 - Rating: 5)
Had a clog in my toilet & I tried everything to DIY it. I change the fill pump in the washer on the push button mechanism. I was able to get it to flush but it was very weak. It ended up being an obstruction buy one of those toilet wand sponges! I know I would never have been able to snake that out myself, so I was so happy it was resolved. Chad was professional & kind. Very happy with the service & he made it affordable for me.

Review 83 (2023-05-04 - Rating: 5)
I was under a lot of stress because the water heater leaked while running the day spa, but I was very satisfied because Steve came earlier than the scheduled time, inspected the site in detail, and explained it very kindly and humbly. He has superior communication skills than other technicians.

Review 84 (2024-01-18 - Rating: 5)
Technician Miguel Ria is extremely competent and resolved the issue in record time! All mechanics at your firm should aspire to be this well versed in the plumbing field.

Review 85 (2023-10-06 - Rating: 5)
Mike was awesome! I had a horrible experience the day before and had to have someone out the next day. Mike took the time and redid the work correctly this time. If I ever need their services again I will only ask for Mike!

Review 86 (2024-12-14 - Rating: 5)
Mike is amazing. The whole crew at RotoRooter is amazing. I had an emergency and they jumped right into action. Thanks soooo much!!!!

Review 87 (2024-01-19 - Rating: 5)
The plumber from Roto-Rooter was very professional and polite. . He explained everything that he was doing and he explained why I was having issues. The plumber resolved the problem within a timely manner.

Review 88 (2023-09-28 - Rating: 5)
Cannot speak highly enough about the service provided by Dazhaun. Professional, thorough, transparent, and got the job done. Thanks for everything, Dazhaun. So grateful for how quickly you fixed our faulty water valve and replaced our broken faucet.

Review 89 (2023-10-04 - Rating: 5)
Fernando was prompt in getting to my house and quickly determined the cause of the water in my basement. He took the time to explain everything to me in detail and was very helpful. He made me feel at ease in an extremely stressful situation.

Review 90 (2023-10-09 - Rating: 5)
Ray installed my sump pump today; he was professional, knowledgeable & efficient. It was a pleasure to work with him.Actually, I cant rave enough about the whole team who worked on my basement over the last week.

Review 91 (2023-10-05 - Rating: 5)
Charles arrived to my home quickly (within the hour). He easily explained the remedy options and cost. My clogged toilet was working properly in less the ten minutes.

Review 92 (2023-07-06 - Rating: 5)
The team showed very quickly on a holiday. Their professionalism was beyond compare. Then others from the roto-rooter team showed, and helped me get everything in order. I have never had a better customer experience

Review 93 (2023-10-10 - Rating: 5)
Fernando went above and beyond to help me through a rather difficult situation. He was professional, informative, prompt, and everything in between. I’m very thankful and appreciative of everything he did.

Review 94 (2023-10-08 - Rating: 5)
Tremendous!!! Of sll things, I dropped a flashlight in my toilet and it would not flush.( turns out that the flashlight go stick in the toilet base) A tech , Carl, showed upHe persisted on extraction for four hours and tried various tools/ would not quit until the flashlight was able to be taken out...thus avoiding my extra expense of anew toilet.Carl cleaned up the bathroom after he finished ...just as he found it!Kudos to Carl and we appreciate his professionalism throughout the ordeal.

Review 95 (2024-05-22 - Rating: 5)
I was in a pickle on a Sunday afternoon, and Javier from RR came out to clear a clog. He was courteous and knowledgeable about what the issue was. Thank you!!

Review 96 (2023-02-24 - Rating: 5)
I had water backing up from the waste line into my basement, Charles came and was helpful and knowledgeable in figuring out what the problem was and solving it so that we no longer have dirty water coming into our home, as well as giving me advice in how to proceed in cleaning my home afterwards. Damien arrived while that was all happening to provide camera services to aid in getting to root of the issue, he was also very helpful and provided much needed information to move forward with our repairs.

Review 97 (2023-10-06 - Rating: 5)
Juan Carlos was personable, professional, and very helpful. He fixed our clogged drain quickly and cheerfully! Thank you so much!

Review 98 (2023-04-08 - Rating: 5)
After a profoundly horrible experience with another rooter service, I called Roto Rooter. A man named Mike showed up the next day at the exact time scheduled, and diagnosed the issue in 5 minutes. In under an hour he had completed the job, all the while teaching me more than I ever wanted to know about the plumbing in my house. He was warm, helpful, humane and attentive and left our home working perfectly. The only negative is that I also had to pay the guest service that screwed everything up! Also - the scheduling process and communication from Roto Rooter was seamless. Cannot recommend Roto Rooter highly enough, and Mike himself was crucial throughout. If you’re in the Fairfield County area (CT), ASK FOR MIKE. Maximum stars!!!

Review 99 (2022-09-27 - Rating: 5)
Chad and Manny were great. They came within the hour for my septic backup and were respectful, thorough and honest. They explained what they were doing each step of the way, and what my options were for both short and long term solutions. Overall, a great experience and I would definitely use them again in the future

Review 100 (2021-09-10 - Rating: 5)
Dave and Damien were super helpful and professional. We had a major issue in our basement and they fixed it within hours, gave us very helpful advice, and were all around a delight to work with. This is a great company with outstanding service and fair pricing.

Review 101 (2024-01-15 - Rating: 5)
Richard Lovelace was excellent. He was very efficient and polite. Richard was very knowledgeable and wouldn’t hesitate to request Richard again.

Review 102 (2023-01-11 - Rating: 5)
The guys showed up & were very knowledgeable. They took the time out to explain the issues & what was the lead cause. The overall issue was fixed in a timely manner as well as they helping clean up after! Highly recommend their services! Great company!

Review 103 (2024-01-19 - Rating: 5)
Great service from all technicians involved with the project at my home and a huge thank you to the management staff for their involvement as well. Great company employed by great people.

Review 104 (2023-06-26 - Rating: 5)
Our plumber, Daniel, was friendly, polite, on time and creative in solving the issues at our home. We have used Roto-Rooter several times and this experience will keep us coming back.

Review 105 (2021-06-14 - Rating: 5)
Steve was great! I had an issue with my garbage disposal that caused my dishwasher to leak and my sink to not drain that he corrected quickly. He then identified that the pipes under my sink were incorrect and quickly corrected it. While I think Roto-Rooter’s prices are a bit high, I’m grateful that I could schedule a same-day appointment.

Review 106 (2023-05-22 - Rating: 5)
Steve explained to us about a clogged drain pipe. He said he could snake it but the kitchen sink will clog up again. So we had no choice but to let Steve change the 50 year old rusted drain pipe. He was very nice to my mother while he was trying to explain the problem. Thank you.

Review 107 (2021-08-31 - Rating: 5)
Marlon the plumber is EXCEPTIONAL! He arrived within an hour after the initial call, assessed the condition of the existing water heater and determined a new replacement was required. He is highly knowledgeable, professional, and friendly. He discussed with me the extent of the water damage, pointed out the exact locations of the leaks from the tank, and assured me he would return the next morning with a brand new water heater and mitigate my dire situation.The next morning, Marlon called; he had the new water heater and the hardware for installation in his truck. Unfortunately, I ran late from work; however, he was gracious enough to wait 47 minutes for me, greeted me with a smile, and did not make me feel any guilt about it. He also said with such a positive upbeat tone “let’s get this fixed!” He has excellent customer focus and inter-personal skills. He had unpacked everything from his truck and placed it all by the back door, awaiting my arrival. He was well prepared, organized and ready to install the new water heater.The task of him removing the old water heater, and approximately 170 pounds of waste seemed like a mammoth task, but Marlon did it on his own. As I worked from home for the rest of the day, I checked in with him regularly to get updates, but seeing him do the removal was astonishing. He modified the pipelines by cutting them and installing new pipes and built an entirely new piping system/structure that was compatible to accommodate the new water heater, as the previous pipeline system was dated and had limitations.Marlon communicated each step with me and did such an amazing job! I thought it would have taken a team to accomplish any type of progress with such a challenge - the excessive removal, pipe modifications, installation and all of the nuisances and intricacies of getting the water up and running was a myriad of conundrums. His excellent work ethic, hard work, knowledge, competencies, and physical strength as a sole unit is outstanding and I highly recommend him for your plumbing needs!Marlon gets an A++++ in my book. I truly appreciate his patience and excellent demeanor.Thank you, Marlon for your hard work, and commitment to excellence.Miranda CarpenterDanbury, Connecticut

Review 108 (2021-05-20 - Rating: 5)
We asked Roto-Rooter to come out and unclog our drains. We worked with Chad and Sammy, both were very professional and efficient. They did an excellent job and were really amazing to work with - Chad especially who came out 3 times to help us! Would recommend to everyone!

Review 109 (2024-05-29 - Rating: 5)
Thank you for sending Michael he was very professional and understanding .l will definitely recommend your place of business to others.

Review 110 (2024-08-14 - Rating: 5)
Outstanding service. Very professional. Timely and courteous

Review 111 (2024-11-06 - Rating: 5)
Very helpful and professional did the job really fast

Review 112 (2022-10-23 - Rating: 5)
Late on a Saturday afternoon, our toilet was clogged, tried everything but nothing worked. Called Roto-Rooter, and Chad showed up and quickly resolved our issue. He is a very likable guy, very professional and careful in his work. Chad explained what he was going to do, what it would cost, and what we could do in an emergency before calling. Overall it would have been much less stress for me to have called Roto-Rooter in the beginning, especially if you get lucky and Chad is the person that comes to help resolve your problem!

Review 113 (2021-06-10 - Rating: 5)
We had an overflow in the basement bathroom due to a soft block in the main line. We had waste overflowing everywhere from the toilet and shower and we called these guys and they are real life superheroes. Shawn and Josh came in and explained what they were going to do, showed us the interior of the pipe with the camera and were very timely and tidy. The only way this experience could have been any better is if it never happened. Pricing was very responsible and they have a great team of knowledgeable and affable people. Top notch.

Review 114 (2021-07-21 - Rating: 5)
Marlon and Juan were exceptionally helpful in identifying our pluming problems. They were also very patient in explaining the issue, made recommendations for our unique oil based power, and were very professional throughout. I definitely would recommend them!!

Review 115 (2021-09-20 - Rating: 5)
Thomas was absolutely AMAZING!!!!He was on time, gave me time to put my dogs away. He was VERY professional and very intelligent !He fixed my problem and even explained everything he did! I was unsure if the issue would be fixed at all…. But Thomas did a lot to make sure EVERYTHING was ok and in place tightly.I cannot express how great this gentleman was!Knowledgeable and friendly..Thank you so much! First timer, calling rotor rooterAnd I am completely satisfied! Thank you so much again Thomas for getting my hot water back and working correctly!!!

Review 116 (2024-01-16 - Rating: 5)
Fernando came out as quickly as he good, explained everything so i could umderstand it ans said hed have a really quick turn around for his crew

Review 117 (2023-02-05 - Rating: 5)
Super professional service. Ezequias was very friendly. He explained everything and did a good cleanup before leaving. Very satisfied. Thank you for coming out on a Sunday afternoon to unclog our septic.

Review 118 (2023-01-27 - Rating: 5)
Signed up late the night before for a morning appointment. Got a call promptly in the morning to confirm arrival time. Orlando arrived on time, was friendly and explained what was going on, was thorough and efficient. Got the sewage problem fixed quickly.

Review 119 (2021-05-15 - Rating: 5)
Marlon, was very nice. He was very courteous and he did a good job replacing our water heater. All the people that I spoke with are very nice and polite. I will call their service again if I need to.

Review 120 (2023-10-07 - Rating: 5)
Franklin was very nice. Very hard working, perfectionist. Very happy with the service. I highly recommend Roto-Rooter for their great work.

Review 121 (2023-10-04 - Rating: 5)
Fernando was very professional rotor rooter workers were wonderful. Did the job I’ll stand in time will recommend them to other customers and friends.

Review 122 (2021-09-20 - Rating: 5)
Marlon really took the time to educate me as a customer on what services he was providing. He was very thorough - checking and double checking - to make sure I understood and was satisfied. On time and responsive, quality service. Thank you.

Review 123 (2023-01-19 - Rating: 5)
The last time our septic pipe clogged, the company I hired broke a toilet rendering a bathroom useless and caused a thousand dollars in damage. These guys did a great job. Professional, knowledgeable, and fixed the issue.

Review 124 (2021-07-25 - Rating: 4)
Roto Rooter came to snake my kitchen sink when it backed up. They were available on the weekend when my normal plumber wasnt available. They were professional, clean, and let me know 30 mins before they were arriving. Price was steep but they came on a Sunday morning. Repair came with a 6 month warranty and they provided some liquid to use every month to make sure it didnt clog again.The technician that came to us, Neil, did a wonderful job!

Review 125 (2021-09-19 - Rating: 5)
The service technician named Marlon was on time professional and courteous. He located the leak at bathroom faucet handle and fixed with a new hose and tightened fixture. Excellent and efficient work on a Sunday morning ta boot. As I know I dont want to work on a Sunday! Thanks to Marlon well done!

Review 126 (2021-04-25 - Rating: 5)
Jon Everett came to unblock the sewer drain. He was on time and took his time diagnosing the problem. It wasn’t an easy fix and he kept at it until he resolved the problem finally using the balloon to release grime that couldn’t be removed with the snake. He was very professional and amazing at fixing the problem. He avoided us having to get a camera in the drain or having to seek added services and expenses to solve the problem. He was also very tidy and made sure the area was clean after he finished the job. I would recommend Jon to anyone who has a drain problem. Roto rooter is very fortunate to have Jon on their team.

Review 127 (2023-09-28 - Rating: 5)
The technician that came out was very thorough and explained everything to me as he was doing it so that I understood what was going on. He was very friendly and professional!

Review 128 (2024-08-08 - Rating: 5)
Jacob Brisee was simply amazing. He was honest and took the time to explain everything to me and easily resolved the drainage issue. I was very pleased with Jacob and would request him if ever another plumbing job was needed. Sharon

Review 129 (2023-04-06 - Rating: 5)
Amazing outstanding fabulous job Peter?? I hope I got his name right!! He deserves a star ⭐️ award for all his patience dealing w my issue!! Roto-Rooter rocks

Review 130 (2024-08-07 - Rating: 5)
Mike did a great job and was prompt and professional

Review 131 (2023-05-03 - Rating: 5)
Had a float unit that was not working due to build up on the 3 of 4 floats. Steve pulled the PVC holding the floats cleaned them up and had the system working properly. Didn’t try to complicate the issue. Got the work done.

Review 132 (2023-05-23 - Rating: 5)
Had to get a new water heater. Daniel was professional and explained every step. He explained what I was being billed for and the labor charges. He was neat and courteous. Thanks so much

Review 133 (2024-08-07 - Rating: 5)
Joshua was professional and communicative which was extremely helpful.

Review 134 (2024-08-08 - Rating: 5)
I had an extremely positive experience working with roto during my first crisis as a homeowner. Fernando from their mitigation department was particularly helpful and professional, helping me assess my situation and make a plan to quickly and effectively respond and save my basement. Thank you!

Review 135 (2024-08-09 - Rating: 5)
My guy Jon was not only efficient with his skills and abilities to problem solve the situation with the clog in my pipes that I couldn’t snake out and effectively solve on my own, but he also communicated well with me and even passed along some advice for future situations when I try it again on my own. Jon is knowledgeable with his 20+ years of experience and also capable of walking a laymen like myself through the process. I will request him for any and all future appointments necessary if needed by Roto-Rooters again. Thank you Jon!

Review 136 (2024-11-01 - Rating: 5)
Mike was more than the bestest!!! He cleared the line and gave us valuable info!

Review 137 (2021-04-25 - Rating: 5)
I highly recommend Jon Everett for your service needs in the Guilford Ct. area. Jon is a very knowledgeable, capable technician and provided remarkable diagnostic and repair service necessary to remedy a recent sewer problem on a Saturday morning at our home in Guilford. He didn’t quit when trying to figure out a strange problem and used a number of approaches to get the job done. He is a very experienced and remarkable guy - I highly recommend him to all - Thank you Jon for being there for us when we really needed you!

Review 138 (2024-05-23 - Rating: 5)
Mike was very pleasant, efficient and friendly. He resolved the problem quickly and left the site clean.

Review 139 (2024-11-23 - Rating: 5)
Mike is a very professional guy who showed up when he said he would and completed the job without any issues.

Review 140 (2024-11-02 - Rating: 5)
Josh and team were very professional and fixed the problem I had with my sewer pump. Appreciate how easy they were to work with!

Review 141 (2023-10-03 - Rating: 5)
Orlando was excellent. Booked appointment on a Sunday night and my sink was fixed by 9:45 am the next day.

Review 142 (2021-04-27 - Rating: 5)
Ray did a really good job. He was very efficient and He was very personable. I was very satisfied with his work and so thanks again f or helping us with our problem. Paul Forcucci

Review 143 (2021-09-02 - Rating: 5)
I had Vincent come to my home after we had flooding in our basement. He very throughly assessed the situation, I mean very throughly! He was incredibly patient and took his time to really explain to me all that was going on at my home. He gave me a real education! I really appreciate it because now I know exactly what is going on in my home and all of the possible options I have to do to fix it. Thank you so much for everything!

Review 144 (2021-08-03 - Rating: 5)
Dave was quick to diagnose the issue with our toilet. He explained our options thoroughly and was helpful to us when making a decision as to how to address. His professionalism and communication were very much appreciated!

Review 145 (2024-07-23 - Rating: 5)
Came ourt same day, provided an upfront quote and performed the work flawlessly.

Review 146 (2023-05-02 - Rating: 5)
Steve was friendly and professional. He was able to repair my plumbing problem quickly and easily. I would definitely recommend Steve for future jobs.

Review 147 (2021-05-16 - Rating: 5)
Neil from Roto Rooter was fantastic. Came out and helped us out with our clogged pipes in a very timely manner. He got us connected with the cleanup services as well. Would recommend their services to all.

Review 148 (2021-06-17 - Rating: 5)
Sewage grinder pump had failed so no sewer available. Others were not available for a week.these guys were here within 2 hours. They explained the problem and potential costs and fortunately fixed the blocked grinder pump so we did not need to purchase a new one. Dave the tech was a nice guy and was very thorough.

Review 149 (2024-11-03 - Rating: 5)
Great experience, quick service and professional staff.

Review 150 (2024-08-07 - Rating: 5)
Charles was awesome! He did the job quickly and neat. Billy the camera guy was great too. Both very helpful.

Review 151 (2021-05-24 - Rating: 5)
David was outstanding. The response on the initial call was calming and assuring, Bob (restoration) stopped to check in which made it feel less daunting as the leak multiplied in volume over the course of the day and in 45 minutes things were better. Expensive but worth it!

Review 152 (2024-12-15 - Rating: 5)
Quick and efficient. Thank you!

Review 153 (2021-05-28 - Rating: 5)
Walked into my basement today and noticed the shower was filling up. Called at noon and had Darley at my house by 2pm he did everything he could but the line was to backed up. He called and Ron was at my house by 5:30pm pressure blasting the main line to the street. He had everything working within the hour and took extra time to show me what the pipes looked like and how to keep them clean and clear in the future. I was blown away by how quickly these guys responded how friendly and reassuring they were. Ron spent most of his time at my house running lines in the pouring rain to get the job done.

Review 154 (2022-04-29 - Rating: 5)
Roto-Rooter to the rescue again! Always fast and always friendly. I can’t thank them enough for quickly responding and fixing our issue. Huge shout out to Darley for fixing the clog and for Damien for his assessment and expertise. We have used Roto-Rooter for 20 years and always will.

Review 155 (2023-03-03 - Rating: 5)
This is the second time this is sent to me for the same job. I gave 5 stars ⭐️ and I will give 5 stars ⭐️ but I will mention that the labor cost was very expensive for a very small job. The job took less than an hour and it wasn’t an extreme job, just changing out old parts for new parts. I think charge labor fees according to the type of job it is.

Review 156 (2021-07-17 - Rating: 5)
Marlon...was so kind and so helpful and fast..he waited till I got got settled in before coming in...he analyzed and advised on the issue...i called same day service and issue was resolved. Very pleased and very nice customer experience. Marlon was a pleasure. Thank you sooo much for helping!

Review 157 (2023-09-29 - Rating: 5)
Came out within an hour for a clogged main line sewer. They worked hard to get the line unclogged and also called someone out to scope the line and figure out the root cause at no extra charge.

Review 158 (2024-01-19 - Rating: 5)
The guys are awesome, Miguel and his partner came in and they took care of the problem and they were done in less than an hour. I’ll call back anytime for them.

Review 159 (2024-08-13 - Rating: 5)
Charles was very nice and took the time to explain everything to us! He was very helpful, I would definitely recommend rotor rooter!

Review 160 (2021-06-13 - Rating: 4)
I had a good experience. The plumber was on time, friendly and got the job done quickly. However, that I spoke to over the phone to set up the repair sounded unprofessional and impatient. Seemed like she was bothered to have to answer my call. But the plumber was super nice.

Review 161 (2024-01-16 - Rating: 5)
Jon was great. Explained everything to me in detail and very professional and friendly. Definitely will recommend!

Review 162 (2022-09-03 - Rating: 5)
Had a sewage leak in the basement. The team showed up within 2 hours and started cleaning and determining the root cause of the issue. Within 12 hours the egress pipe from my basement to the septic tank had been replaced. Now waiting for the insurance adjuster to complete his evaluation so we can move on to fixing the rest of the damaged walls.

Review 163 (2022-11-18 - Rating: 5)
Darley and his partner were prompt, courteous, professional. They explained everything they were doing, and found another problem I had. They finished and cleaned up quickly. I highly recommend.

Review 164 (2023-01-14 - Rating: 5)
Our roto rooter plumber came promptly after we called, identified and clearly explained the problem and replaced the wax rings in two of our upstairs toilets in one visit. I’d definitely recommend!

Review 165 (2024-08-13 - Rating: 5)
We received help from Franklin of Roto-Rooter for a leak in our bathroom. Franklin was professional, knowledgable, and helped fix the issue right away. Great service, would highly recommend to anyone else!

Review 166 (2024-08-12 - Rating: 5)
Miguel was professional worked hard and did resolve the issue

Review 167 (2024-11-01 - Rating: 5)
Very prompt and professional.... A job well done !!

Review 168 (2024-01-15 - Rating: 5)
Mike (904) did an excellent job. Thorough, courteous and friendly. Very satisfied.

Review 169 (2021-09-08 - Rating: 5)
Came out and installed new water heater same day. Our tech, Marlon was exceptional. Pleasure to do business with. Very professional!!

Review 170 (2022-12-09 - Rating: 5)
Great customer service the plumbers were great and friendly. They did a fantastic job and clean up after the job was done. I truly appreciate the job they did with no issues.

Review 171 (2021-06-15 - Rating: 5)
Both Marlon and Juan were very professional and did an excellent job! They explained everything to me in terms of what they were going to do and were very pleasant to work with.

Review 172 (2021-07-04 - Rating: 5)
Awesome service! Marlon was phenomenal with his professionalism and quality work. In addition Marlon and his assistant left their area clean and clear.

Review 173 (2023-07-04 - Rating: 5)
Everything from the scheduling to the visit was seamless, professional and trustworthy. We have used them before and it’s always the same. Highly recommend.

Review 174 (2021-06-15 - Rating: 5)
Marlon was very informative and explained all of the different options, step by step, that need to be addressed in order to rectify my issue. They were very respectful and pleasant.