Ken Griffin Plumbing Services, Inc.

Located in Columbia, Maryland

Address: 9375 Gerwig Ln J, Columbia, MD 21046, United States

Phone: +1 410-992-5875

Rating: 4

Services

Repair services
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Credit cards

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Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-18 - Rating: 5)
Have used Ken Griffin exclusively for years. They often come out the same day and their work is always meticulous and well done. Kudos today to Ben Bidas for taking care of a broken outdoor hose pipe. Excellent work.

Review 2 (2024-07-09 - Rating: 5)
We had an excellent experience with Ken Griffin Plumbing today. Ben and Josh did an great job of diagnosing the issue, explaining our options, and then making the repair we needed (at what we thought was a fair price). They are definitely our go-to company!

Review 3 (2024-04-01 - Rating: 5)
I would give 10 stars if that were an option! I had a plumbing emergency today and Ken Griffin had Lance available to come out very quickly the same day. He was extremely courteous, professional, and skilled. I truly appreciated his time today, and would highly recommend him and the company to anyone.

Review 4 (2023-12-27 - Rating: 5)
I needed a water heater replaced and a bathtub drain fixed before a new tenant moved into my rental. Ken Griffin plumbing returned my call and quickly setup a service date. Ben Bidas was the assigned plumber on the job. Ben was kind, courteous, and had great communication. He took the time to explain exactly what he was doing. Next time I have a plumbing issue, I’m going to call Ken Griffin and ask for Ben!

Review 5 (2023-12-28 - Rating: 5)
My family has used Ken Griffin Plumbing Services for the past 7 years. We have always had a positive experience. Today, we had problems with a basement extractor pump, which Ben Bidas and Joshua Staruk repaired for us. Curtis, their manager, stopped by because the area of the repair is part of a future plumbing project.Ben talked me through the repair and the invoicing which I appreciated. The team was knowledgable, professional, and pleasant to work with.

Review 6 (2023-01-30 - Rating: 5)
George was the only plumber we contacted that already had the gas regulator part we needed. Knowing we had no heat in the middle of winter, he went drove for an hour to get the part and came in the morning shortly after we called. The emergency maintenance was more expensive but was worth it as George was very friendly and knowledgeable and was able to quickly replace a part and restore the gas heating to the house. I would definitely use and recommend Ken Griffin Plumbing and George again.

Review 7 (2022-11-15 - Rating: 5)
We were extremely pleased with George. He came out after another plumber had misdiagnosed our problem. We had a steady leak for 5 days and it was dripping into our family room. First plumber thought it was a leak behind our shower and, in the process of trying to fix it, damaged our Delta rough in valve irreparably. The moment George came in to our house and checked out the leak, he knew it was a pinhole leak. He tracked in down, repaired it, and then proceeded to install a new rough in valve and a shower kit. George worked diligently and confidently and kept us informed throughout. I highly recommend him, and Griffin Plumbing.

Review 8 (2023-02-08 - Rating: 5)
I have used Ken Griffin Plumbing for many years. They are always professional, on time and have excellent plumbers. Recently after having a new toilet installed with Ben, there was an issue with water hammering. George is their expert in this area. He visited to determine the cause of the issue. He was informative explaining how it happens and how it could be corrected. He followed up with the owner and 2 days later returned with a new fill valve that would alleviate the banging noise. It worked! I live in a high rise condo and the company has lots of experience in the building. George indicated the strong possibility the water pressure is too high in the building as other residents have had the same issue. I highly recommend the company, its plumbers, in particular George.

Review 9 (2022-12-05 - Rating: 5)
A while back we had a leak develop from our shower drain and initially called Roto Rooter. They cut a really big hole in our ceiling and charged us $650 for leak detection, and labor (they replaced a rubber gasket in the shower drain and caulked around it).The leak came back which at the time of detection, was just outside of the 6 month labor warranty.Attached is a photo of the caulk job the other folks did. Apparently they just put a bunch of caulk around it and pressed the gasket into it. They told us to wait 24hrs. before using shower (we did).We decided to call Ken Griffin based on a recommendation from another friend who had used their services.We spoke to them and were put on the books a reasonable time later. We were given a window of time (10-12) and were also told that George would be coming out. They called the day of to let us know that George was on his way. In other words communication was great, and we werent left guessing when they might show, etc.George came in, we gave him the rundown on previous work by the other company, and George went to work. He explained what he was doing and why. It was awesome, and honestly we felt like we were part of the process, not just another call.George also ended up cutting a much smaller hole than the other plumber. What George found was that caulk was used (apparently this is a no-go as it wont dry and will degrade over time). Secondly, the other company didnt strap down the pipe in question so it would continue to move up and down as we were taking showers (further separating the pipe/gasket over time).George fixed the problem by stabilizing the pipe, shaving it down to be flush with the drain cover, cleaned the area of caulk and put in a new gasket. Havent had a problem since; cost was much more reasonable as well.Ken Griffin will be our first call for plumbing issues from here on out and the other company lost a customer. Additionally, we will request George if we have issues again. Professional, on time and communication was excellent throughout.

Review 10 (2023-10-04 - Rating: 5)
Ken Griffin Plumbing sent two of the most hard working, professional, and dedicated plumbers to our home. The men worked diligently to assist us in our plumbing needs. The went above and beyond in their work. We were very happy with their work.

Review 11 (2023-03-03 - Rating: 5)
Called Ken Griffin plumbing and was fortunate to have George show up on time. He diagnosed thè issue efficiently and repaired thè well pump professionally. An absolute pleasure to work with him as explained everything in detail and work was done as budgeted. Will definitely use Ken Griffin again and recommend them highly.

Review 12 (2022-07-16 - Rating: 5)
George from Ken Griffin Plumbing was great. First time using them. We had an urgent plumbing repair need and he was able to come over right away. He was informative, helpful, thorough, and the work was done exceptionally well. Will definitely use again.

Review 13 (2022-09-22 - Rating: 5)
We always use Ken Griffin for all our plumbing needs. We ask for George because he always does a great job and goes above and beyond to make sure we are happy. . He was able to install a garbage disposal for us when other plumbers said it could not be done. We will continue to use Ken Griffin for their quality work and customer service.

Review 14 (2021-10-28 - Rating: 5)
First Class service every time! We have been using Ken Griffin Plumbing for several years for various plumbing services. They have serviced us from a standard plumbing installation, to small plumbing issues, to water leaking emergencies. They have been reliable and communicative in getting us scheduled promptly and taken care of. Every plumber they have sent out has been super knowledgeable and done a thorough job. In addition, the plumbers have always took the time to explain to us the problem, the solution to fix it, and answer questions we have. We have always relied on Ken Griffin plumbing and I recommend them to all my friends and family!

Review 15 (2024-06-28 - Rating: 5)
Joshua Staruk was very personable and knowledgeable. He quickly diagnosed the problem and was able to fix it. I highly recommend this company based on the work done by Joshua.

Review 16 (2024-02-16 - Rating: 5)
I love Ken Griffin Plumbing. Today, Ben and Josh came to look at my leaking hot water heater. They diagnosed the problem (advanced old age), got rid of the ancient heater, and bought and installed a new heater in less than 3 hours. They could not have done a better job. The price was well below what I expected. Ken Griffin will always be my go-to plumber.

Review 17 (2023-01-28 - Rating: 5)
Couldnt find the plumber who helped us in the past and heard KenGriffin was a good company to try. As a first time customer with them, we were nothing but absolutely impressed with the plumber they sent, George. Our problem turned out to not be a simple clogged kitchen drain. The pipes were all angled wrong and sending water UP at various levels leading to a permanent clogging problem. George was able to consider various possible solutions that would lead to a long term fix instead if just clearing the drain and then needing someone to constantly return to unclog it. He rearranged all the piping in the proper way and impressed us with his intelligence, creative problem solving, and going beyond what was required. We will certainly turn to Ken Griffin in the future if they have such good people working for them.

Review 18 (2021-11-19 - Rating: 5)
Ken Griffin Plumbing Services, Inc. is a great company. Matthew quickly and proficiently installed a new hot water, fixed our garbage disposal, and repaired a leaky faucet. I could not have been more pleased with the quality of the work and the professionalism of the staff. I highly recommend Ken Griffin to anyone in need of plumbing services.

Review 19 (2022-07-22 - Rating: 5)
We called Ken Griffin Plumbing Services to solve our reoccurring kitchen stoppage issue. George came out and identified the problem by cutting a small hole and finding the drain was ran incorrectly. We were given a price to solve the problem, which he did, and now our kitchen drains perfectly. We highly recommend calling Ken Griffin Plumbing Services and ask for George, toy wo t be disappointed.

Review 20 (2022-01-19 - Rating: 5)
The customer service was very reassuring of their availability, and their experience in working with homes like mine. The plumber, Lance, showed up on time, and was fast and tireless in his work. My faucet was difficult to remove, but he didnt give up as quickly as other plumbers I called, and he managed it. Eventually he had to cut a hole in the wall, but again, he did it fast, and when I asked, he installed an access panel afterwards to cover it up. All for a very fair price, better than other companies.

Review 21 (2019-12-07 - Rating: 5)
Five stars are not enough to describe the level of service we received for the total re-pipe service of our home. Ken Griffin Plumbing has a crew of very talented plumbers who work well together as a team and provide the highest level of customer service one could expect to receive. Anyone thinking of hiring a plumber is the Howard County area should definitely call Ken Griffin Plumbing.

Review 22 (2023-06-01 - Rating: 5)
Ken came to my rental home prior to purchasing from my landlord and throughly went through all water sources and plumbing. He provided me with a fair priced estimate and explained which things should take priority. He was professional and pleasant to work with!

Review 23 (2020-10-21 - Rating: 5)
Lance was the plumber who fixed my issue. Not only was he on time and friendly, he was professional, respectful, knowledgeable and dedicated. It took quite a while to clear the clog because it was very big. Lance stayed with it until the job was completed. He cleaned up the mess, too! I will definitely use Ken Griffin Plumbing Services for all of my plumbing needs.

Review 24 (2023-08-07 - Rating: 5)
Curtis did a magnificent job in replacing my garbage disposal and unclogging my kitchen sink. Also provided me with some very useful education on maintaining garbage disposals. We are long time customers of Ken Griffin plumbing

Review 25 (2021-06-08 - Rating: 5)
Replaced a broken sump pump several months ago.Technician kindly explained the specs and the benefits of the replacement pump. Also as the second owner of the home, I appreciated his walk-through evaluation of the entire system to ensure that it would help to maintain a dry foundation.Kathy Griffin, Kens wife who handles calls and scheduling, was extremely knowledgeable and helpful in providing an initial diagnosis by phone so that when a technician was sent out, they were well-prepared to handle the job on site.

Review 26 (2017-07-23 - Rating: 5)
We never had been impressed with plumbers we had until a friend suggested Ken Griffin. This was the second time that I needed their services and they are fantastic. They inform of the costs before arrival (and their prices are the most reasonable of any other plumber I had used), they are on time and do a great cleanup job after they complete the job.

Review 27 (2016-08-01 - Rating: 5)
Put in a well pump in for me on 8/01/16. The service was prompt and they did a great job. Great to have running water again. Plumber treated me and my wife like we were members of their family. Will give all my plumbing business to Ken Griffin Plumbing in the future. In fact having them come back to put a constant pressure system for my well water system. Could not be more pleased with the service.

Review 28 (2018-12-19 - Rating: 5)
Professional office staff and easy to make an appointment to install a new gas dryer. Walter, the technician, arrived promptly at 8am after I received an email announcing that he was on the way. He was efficient, professional and knowledgeable. Thank you Ken Griffin plumbing! I will tell my friends.

Review 29 (2022-12-26 - Rating: 5)
George @Ken Griffin plumbing saved our Christmas! After a pipe burst on Christmas Eve, we were able to get it fixed. George was responsive, knowledgeable, and professional. Thank you and Happy New Year George!

Review 30 (2019-10-16 - Rating: 5)
I needed to have a plumber look at my hot water system because the shower would start hot then go cold, then hot. Ken Griffin himself comes to the house, looks at the system and says he would have to pull the water heater to fix this and actually cheaper to replace the heater. I said I could live with some cold water in the morning. So Ken says okay see you later and didn’t charge me! He took the time to come by, assessed the situation and still didn’t give me a bill. I dont know if Ive ever had this kind of customer service before. He’s got a customer for life. Thank you Ken Griffin.

Review 31 (2019-10-12 - Rating: 5)
Overall, they are great. First I called for emergency drain service on a Sunday. They were very up front about the hourly rate. So although expensive, there were no surprises. George the plumber worked very fast in a small, poorly ventilated, hot bathroom. George came back another day to fix the (pre-existing) broken toilet flange. He again worked quickly on an odd sized flange. He arrived with all the parts needed, so he was done in about two hours. They deserve five stars, for great work at a fair price. Not the cheapest, but the best overall. The only downside is they seem so busy from being so popular, that I had some complications / miscommunications with scheduling the work. Regardless of the scheduling issue, they will be the first plumber I call next time.

Review 32 (2016-06-30 - Rating: 5)
I called this morning for emergency plumbing services, as a pipe had burst in my basement. A service tech was sent out within a 2 hours and the office staff helped me get the water to the house turned off, as I was having trouble doing so.The tech that came to my house was knowledgeable, responsive, friendly, and made sure I understood what he was doing. He also walked the house with me in order to provide his boss with information for a quote to replace all of the outdated piping. The tech explained what that would entail (what would need to be removed in terms of drywall, how I should prepare- removing items from cabinets, etc.).I am very pleased with the service I received today and look forward to the quote for the plumbing services.

Review 33 (2022-07-26 - Rating: 5)
Another great experience with Ken Griiffin Plumbing technician George! Outstanding work and service. Our go-to plumbing company for over 20 years!

Review 34 (2017-02-03 - Rating: 5)
Exceeded my expectations.First, they gave me a range of reasonable and expected prices over the phone for my issue (a failing pressure reducing value in the basement), something their competitor would not do. They sent me an email about 30 minutes ahead of their arrival, Eric arrived even ahead of time and swiftly confirmed the problem was indeed the valve.The fitting in need of replacement was behind drywall in the basement. I had carved out a 14 opening around it in advance and found it was partially behind a wood stud. Even in this narrow opening and difficult position, he replaced it, with virtually no water marks anywhere, cleaned up and was done in under one hour. Clearly well-skilled!When done, I signed the receipt on his tablet which emailed me my receipt before he left the driveway.Ive used Kens multiple times in the past for my home and my rental property, and will definitely continue to do so.

Review 35 (2022-09-11 - Rating: 5)
George was very professional from the initial after-hours call on a rainy Sunday to his prompt response onsite. Completed the project on in a timely fashion. I will definitely use them again as I was not a current client. Very impressive!

Review 36 (2018-10-22 - Rating: 5)
Woke up at 6 AM to a leaking hot water heater. Called Ken Griffin. They were out by 1 and by 6 PM water heater was replaced and I was soaking in a hot tub . They are quick, courteous and professional.

Review 37 (2023-08-07 - Rating: 5)
Im a long time customer. Ive used KGPS for both water and gas plumbing issues. They always do the job right. When they fix a problem it stays fixed.

Review 38 (2017-08-01 - Rating: 5)
Excellent plumbers! Have been using them for 20+years for repair, replace and remodeling in our home (s) and business, too. Once again they came to the rescue last night and today for a well holding tank leak! Thanks guys!

Review 39 (2020-11-04 - Rating: 5)
Excellent experience with Ken Griffin Plumbing! Kathy and Lori were so kind and helpful over the phone and Sam was great at installation. I highly recommend their services!!!

Review 40 (2019-01-25 - Rating: 5)
Professional plumbers, kind staff, and people that have gone the extra mile for me. They have always made sure that my plumbing problems are resolved. The prices have been reasonable for what they have done for me.

Review 41 (2018-04-26 - Rating: 5)
I had a huge clog emergency yesterday and already had other craziness going on as well! Thankfully Matthew was on time, fast and explained everything ! I didnt have to rearrange my schedule for the day either. Pricing was awesome! Much less than I was expecting! Thanks guys! Ill call again!

Review 42 (2022-04-28 - Rating: 5)
Ken griffin plumbing is one of the best Plumbers out there they’re very friendly, Knowledgeable and reliable. I would highly recommend them

Review 43 (2020-06-08 - Rating: 5)
Thank you Ken Griffin Plumbing. I was worried my pipe will burst because of a bad water pressure regulator. They came out two hours after I made the call on a Monday. I will keep using them.

Review 44 (2018-12-14 - Rating: 5)
Excellent work at excellent prices. VERY satisfied with my water heater installation. Would absolutely hire these guys again.

Review 45 (2020-12-24 - Rating: 5)
Mr. Chase was very professional and knowledgeable. He took time to explain to me what was happening. I would definitely call again for there services

Review 46 (2023-12-17 - Rating: 5)
We had a leak in our ceiling and called for emergency service. Our technician John Actis arrived very promptly and was very knowledgeable. We appreciated that he talked us through each step of the way as he was trying to figure out the source of the problem. He even suggested ways to help us troubleshoot any potential future issues. Rates were reasonable, even for emergency service on a weekend. Grateful to John for being so efficient and professional!

Review 47 (2023-08-10 - Rating: 5)
We called Griffin for help with a leaky outside faucet. Derrick Wallace resolved the problem, explained what was causing the issue, and suggested ways to protect the house from leaking in the future. He was professionally personable and patient with our questions. We think the fee was fair for todays market considering the time involved and the quality of service. We will call for our next plumbing issue.

Review 48 (2022-12-28 - Rating: 5)
Had to call for emergency services and George was very efficient and got us heat the same night!

Review 49 (2022-12-09 - Rating: 5)
George was amazing. After moving into a new home and finding the upstairs bathroom leaking, he diligently looked for all the places water could be coming from and fixed them. George is the first plumber Ive ever felt truly comfortable with. Hes got a customer for life.

Review 50 (2023-01-10 - Rating: 5)
I contacted Ken Griffin regarding a toilet plumbing that had backed up. Based on the detailed assessment of the subject plumbing by George in May 2022, I requested George again to assess/resolve the current situation. He arrived, reviewed the major issue, along with two minor issues and began working to resolve my concerns. He identified and resolved the matters quickly and provided feedback on how to prevent future issues. I highly recommend George for your plumbing needs.

Review 51 (2022-07-27 - Rating: 5)
My technician was George who came to replace two shower valves. He was prompt, courteous, friendly, and professional.He worked efficiently and explained his work after it was completed. He also gave me some good tips on purchasing future plumbing products.I would definitely give him a 5 star rating.

Review 52 (2023-12-04 - Rating: 5)
Ben and Josh were friendly, courteous and efficient.

Review 53 (2023-02-26 - Rating: 5)
George was very responsive, and resolved my problem quickly.I am very satisfied, and Im already planning to use Ken Griffey Plumbing for an install.

Review 54 (2022-06-30 - Rating: 5)
Our repairman, George, was exceptionally courteous and informative as well as competent. The KenGriffen Plumbing Office staff were extremely helpful in making sure we got help in a timely manner - in spite of our difficult schedule.

Review 55 (2015-09-03 - Rating: 5)
The Griffin Plumbing organization has been excellent to work with. Workmanship is excellent; rates for routine work and quotes for major work (re-pipe house) were reasonable and timely.Griffin staff have helped diagnose problems not involving their work and once ordered on their own initiative a part covered by manufacturers warranty to be sent directly to me.When I have needed to make some choices to solve a problem or what decide what would be aesthetically pleasing, they have provided useful opinions to help resolve what to do.I have not had any problems with promptness or punctuality of services.

Review 56 (2022-07-26 - Rating: 5)
George is good man. Prompt,fast,knowledgeable of job.

Review 57 (2017-05-16 - Rating: 5)
Nothing but top of the line with this group. They made an appointment, came on time. They snaked a drain, created a new clean out, hooked up a vanity sink, and bar sink drain and glued new PVC piping, and even had all the needed materials with them on their truck. The two guys sent out were nicer than anyone could expect. The price for all this was reasonable. This was not the first time I have used them, and when I need a plumber again they will be getting the call

Review 58 (2016-09-21 - Rating: 5)
I have used these guys many times for different projects. They have always been on time, Proffesional and easy to deal with. If you are looking for good plumbers who know what they are doing give them a call.