Malek Service Company

Located in College station, Texas

Address: 10464 SH 30, College Station, TX 77845, United States

Phone: +1 979-446-0296

Rating: 4.7

Services

Online estimates
On-site services
Language assistance
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet
Repair services
Gender-neutral toilets
LGBTQ+ friendly
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-29 - Rating: 5)
It was not the first time I used Malek Service, but it was the first time Doug Walked serviced my home. Doug was very thorough, knowledgeable, professional and explained things that were understandable. I would welcome him into my home again. Great job!

Review 2 (2024-10-11 - Rating: 5)
Very experienced - all-inclusive service on getting our Generator installed! Handled from beginning to end by professionals, and office staff were super-helpful on my (challenging) install as well!

Review 3 (2024-12-13 - Rating: 5)
I would give a solid 10 gold stars if possible because I didn’t notice the heater wasn’t working until 7pm on the coldest night of the year and the house was freezing - Malek answered the after hours call and promptly dispatched a tech. Fred was extremely kind when greeted by our rambunctious dog, thoroughly checked our system and had us running in no time. Did it cost a million dollars? Try $0. This company has a brilliant service program and exceptional team.

Review 4 (2024-12-30 - Rating: 5)
The service was completed and our toilet was workings within an hour of the phone call. Ethan was wonderful! Fast, respectful, efficient and great customer service! Would highly recommend!

Review 5 (2024-12-07 - Rating: 5)
Jimmy Vazquez was very friendly and professional he came in right away and figured out my issue was a wiring issue that was setup incorrectly. He rewired the AC/Heating unit as electric and checked to make sure it would come on and off while using the heating and cooling method automatically. Currently my system seems to be running properly. Thank you Mr Vasquez for your fast and professional and knowledgeable work.

Review 6 (2024-12-06 - Rating: 5)
Everett, Franks did an outstanding job on my service call. He was very professional and a very polite young man. Hope Everett is my service man every time I need service.Justin did a great job on our annual maintenance on the plumbing side. I would recommend him anytime to anybody.Justin came back out to our place and explained the various options we have concerning our plumbing. Again, Justin was very professional and thorough. He made our options easy to understand. He has been very patient with us as we make the decision on which option we will choose.

Review 7 (2024-12-04 - Rating: 5)
I’m remodeling a condominium in Bryan Texas and I hired Malek to build and install new ductwork. They did an excellent job. I’ve just spoken to their office manager and she arranged an appointment with the same technician. I’m looking forward to working with him again. Malek is interested in my needs and treats me like I’m a major account, which I’m not by a long shot. I appreciate that!

Review 8 (2025-01-05 - Rating: 5)
Ethan was professional and quick to give me an estimate. I had been stressed all day and he made me feel at ease by the time he left. Thank you!

Review 9 (2024-08-20 - Rating: 5)
Ricardo was absolutely wonderful! Ive never have had a positive experience with any vendor before. He wasnt pushy and was so patient and made sure we understood the process and the service that was recommended.Did I mention he was at my tenants property within 3hrs of calling on a Saturday!If I could give 10 stars I would!

Review 10 (2024-09-10 - Rating: 5)
Excellent customer service, technician was friendly and easy to talk to. Also they were extremely quick to deal with the emergency situation I had. Would highly recommend Malek. Love their membership program.

Review 11 (2024-11-27 - Rating: 5)
Eric turned on the ceiling fan that no one else could! He was also very professional, thorough and friendly. Would def recommend Malek Service Co.

Review 12 (2024-09-27 - Rating: 5)
I recently had the pleasure of having Ricardo install a new toilet, and let me tell you, he’s not just a plumber—hes a toilet whisperer! From the moment he arrived, he brought a great sense of humor and made what could have been a mundane experience downright entertaining.He walked in, took one look at my old toilet, and jokingly said it looked like it had seen better days—definitely a throne fit for a king who’d fallen on hard times! Ricardo worked quickly and efficiently, all while sharing hilarious anecdotes about his past plumbing adventures.By the time he was done, I was not only impressed with the installation but also laughing so hard that I almost forgot I was paying him! If you want top-notch plumbing with a side of comedy, Ricardo is your guy. My new toilet works like a dream!

Review 13 (2024-07-24 - Rating: 5)
Preston has great customer care he informed me of problems and fixed the ac with quality care. His acknowledgment of AC unit was amazing. I definitely will call your company back, but I will ask for Preston to come do any work I need done. He’s a remarkable young man. Be proud to have him on your team.

Review 14 (2024-10-23 - Rating: 5)
Josh did in impeccable job. He patiently diagnosed the issue with our plumbing and then didn’t stop until the job was done to perfection. We were impressed and so happy to have everything fixed!

Review 15 (2024-11-11 - Rating: 5)
Courteous and professional he did a great job and made sure everything was running as it should be. Would have him out again anytime thank you Malek Air conditioning for doing a great job. And hiring great people

Review 16 (2024-10-31 - Rating: 5)
Michael is always friendly and most knowledgeable about our a/c units. This is his third visit here so the dogs like him, too. Highly recommend Malek for all heating and a/c needs. We called and they were here the next day. Thanks, Michael and Malek.

Review 17 (2024-08-26 - Rating: 5)
Best service ever! I have used Malek services several times and they never disappoint. They are centered on customer service like no other company I have worked with before. And the level of expertise of their techs is remarkable. Overall, 5 stars on every level!

Review 18 (2024-09-04 - Rating: 5)
Excellent service by Fred and Justin. They each surveyed the problems with our a/c and tankless hot water heater, updated us with diagnoses, photos and recommendations for repair. They were professional, polite and very well-trained. Highly recommend Malek.

Review 19 (2024-12-03 - Rating: 5)
Michael was friendly, knowledgeable, explained the problem in detail and answered all questions. He is a credit to your company and explains why Malek has such a high rating if their other reps are like Michael.

Review 20 (2024-12-19 - Rating: 5)
Gauge came out to give us an estimate for HVAC replacement in our home. He was very informational and even came back to explain again to my husband who was at work at the time later in the evening. Appreciated all the follow up calls!

Review 21 (2024-09-19 - Rating: 5)
Drake has outstanding knowledge and is a pleasure to work with. He was very helpful and answered all my questions. I have peace of mind that my generator is in good hands. Thanks Malek.

Review 22 (2024-09-30 - Rating: 5)
These people are the best. Jimmy was the tech that came to our home and he was very knowledgeable, professional and the most polite young man! You can’t go wrong with Malek!

Review 23 (2024-09-09 - Rating: 5)
My Main need is servicing my 22KW whole house GENERAC. So far all 5 star reviews I see are for AC and plumbing, not a single one for Generators. I guess over all it was nice contacting them on the phone.

Review 24 (2024-10-03 - Rating: 5)
Everett did a fine job inspecting our HVAC home system and the mini split in our “camp”. He was very polite and professional. We have always been pleased with the quality of service we receive from Malek.

Review 25 (2024-08-13 - Rating: 5)
Our ac needed service bad! Called Malek and they sent Preston out, he was very efficient and friendly. Preston explained everything to my mother and was very patient with her. Our unit needed replacing and they sent a crew out that day to install the new unit.Thank you Malek for the best service and technicians!!!

Review 26 (2024-07-12 - Rating: 4)
Malek is a customer service based company who truly tries to serve their customers with the utmost integrity. I had a complaint, they were truly empathetic, and concerned with my happiness as their customer. A clerical error was made and they responded ten fold. Shout out to Veronica and Amy for truly leading the charge to make sure me and my family were taken care of.

Review 27 (2024-08-16 - Rating: 5)
Michael came out for my service. Was very polite and respectful. Very honest. Told me what was wrong but didn’t have everything needed to complete the job but did what he could to get my ac going and someone is coming tomorrow to finish up. He even checked my other unit that wasn’t on the service request. Will use again if needed.

Review 28 (2024-12-08 - Rating: 5)
I’ve been in the HVAC and plumbing industry for 35 years. I have operated several companies and I’m an owner in two still. I would be happy to have the CSR or tech work at any of my operations. Best word to describe this team. Professional

Review 29 (2024-07-13 - Rating: 5)
I can’t say enough great things about Malek, HVAC and plumbing and generator company. Not only do they do at least all three services, but they are consummate professionals with incredible technical expertise. They respond immediately to phone calls and they had the most supportive and kind customer support I have seen in a company. The technicians are the best I’ve ever had. I trust them completely, and they were out immediately. The small annual fee covers routine evaluations of the systems and free appointments when problems arise. Pricing Is Not high and I was comfortable and trust them completely. I can’t say enough kind words about Travis, Amy, Stanley, Renee, Cooper, and others that I have lost track of names. Highly recommend this company.

Review 30 (2024-12-18 - Rating: 5)
Michael Alvarado was great! The A/C unit was gone through thoroughly. The problem was solved and the charge was reasonably fair! Would recommend!

Review 31 (2024-08-15 - Rating: 5)
Mike Alvarado was very fast in finding our problem. Very professional in everything he done. He knew what he was doing. I would definitely use your services again!

Review 32 (2024-07-24 - Rating: 5)
We had a great recent experience with Michael Krause - he provided a very thorough explanation that helped us decide what work to perform. He was very professional and responsive to our request. We are extremely satisfied with the service provided by the entire Malek Team!

Review 33 (2024-10-19 - Rating: 5)
Mr Jimmy Vasquez did the maintenance work on our heating unit. He also discovered a fire hazard in the attic - the dryer vent was not connected properly - dryer lint was all over in the attic. We appreciate his attentiveness.

Review 34 (2024-12-23 - Rating: 5)
Clayton did an awesome job today! Great diagnostics and got us set up with a solution! Also, took pictures to have a warranty issue taken care of and referred to Nicole.Justin did an excellent job of determining the problem and arranging for it to be handled on Monday. Justin is a kind, caring young man!

Review 35 (2024-11-01 - Rating: 5)
Very polite. He was very thorough in his inspection and in explaining my sink issues.He answered all my questions. I’m very glad I call this company for my plumbing repairs.

Review 36 (2024-08-18 - Rating: 5)
AC went out at some time during the day and didn’t notice till evening time. Called fairly late in the evening to have someone come out, Mr. Zepeda F. came in basically the middle of the night to get system working again. Super friendly and helpful, it seemed to not phase him one bit that it was the middle of the night. Fully explained what the issue was, how to monitor it, and what to look for. Mr. Zepeda and the night crew I dealt with definitely gave 5 star service and support

Review 37 (2024-07-31 - Rating: 5)
I have never had such knowledgeable and courteous air conditioning service performed by Fred Zepeda with Malek Service Company. This was an emergency service call and Fred treated the call as if we were lifelong customers. I look forward to becoming establishing a customer relationship with Fred and his time. Great job Malek Service Company for employing such a great employee as Fred Zepeda!!

Review 38 (2024-10-18 - Rating: 5)
Very helpful and professional. Explained the problem, outlined repairs and told me what it would cost. While he was here he helped with another problem I had not discussed with dispatch. Great guy!

Review 39 (2024-07-19 - Rating: 5)
The person that came to my house was very respectful, explained in detail what needed to be done and why? He was able to get a person to come out today to complete the work I am very pleased with the service that I received. I would recommend this company to my family and friends

Review 40 (2024-11-19 - Rating: 5)
Gauge was very informative and look for every option to help me get the service I needed. He was very friendly and a pleasant person to be around . I would highly recommend gauge I promise you wont be disappointed .

Review 41 (2024-07-31 - Rating: 5)
Clayton was great. Star Tex propane didn’t turn the gas back on after refilling the tank. Although they claimed to have run all the hot water we received error codes 11 and 12 on the tankless units. Multiple calls to star Tex didn’t help. Clayton came over and in about five mins recognized the issue fixed it tested all the water and other gas features and good to go.

Review 42 (2024-12-03 - Rating: 5)
Gauge is knowledgeable, thorough, and personable, taking the time to fully explain a furnace problem and go through our options in correcting it. His attention to detail made us aware of a carbon monoxide leak which, undetected, might have led to a tragic situation. Felt very confident in both his honesty and his expertise.

Review 43 (2024-11-20 - Rating: 4)
The service technician was thorough and honest with the inspection of my hvac. The 4 stars is their quotes for jobs are usually very pricey

Review 44 (2024-07-22 - Rating: 5)
Our BnB AC unit stopped the morning before a 3:00 Guest ck in!I called Malek and they had Michael and a partner out within 3 hours. Although we needed a new unit he was able to get the old one running to hopefully run thru the guest’s 4 day stay. Kiddos!

Review 45 (2024-10-18 - Rating: 5)
Eric was extremely professional and knowledgeable. He got the estimate back to me very quickly and was great with communicating with me.

Review 46 (2024-05-18 - Rating: 5)
Malek initially installed our AC in our new house and has been maintaining it for the past 5 years and has always done a great job. They are responsive, efficient and fix things correctly the first time! One thing I wish was different was we almost always have a different technician but have never had an issue with their knowledge, skill or professionalism. We will definitely continue to use Malek

Review 47 (2024-08-08 - Rating: 5)
Eric Vasquez and Jordan Pallas came to my home to provide me with an estimate for a Whole Home Back Up Generator. They looked over my property and answered all my questions. Both Eric and Jordan exceeded my expectations and I would recommend them to anyone interested in purchasing a Home Generator.

Review 48 (2024-05-29 - Rating: 5)
I called at 6:00 pm tonight and Michael Alvarado came out within an hour. He fixed our ac and replaced our thermostat. He was absolutely amazing! He fixed our issues and was wonderful!Previously we had Barkers come out 2 times (big mistake) and they were awful. I should have called Malek’s the first go round. 10 out of 10 starts. Thank you so much Michael Alvarado! Your customer service was awesome!

Review 49 (2024-04-20 - Rating: 5)
Preston was professional and diligent with servicing my HVAC needs. Wasn’t rushing or hurried and took his time with diagnosing and explaining the issues and what my options were. I really appreciate the customer service provided by Malek through Preston and am now a proud member. 10/10 recommend!

Review 50 (2024-07-22 - Rating: 5)
David did a great job flushing my hot water heater this morning. Malek technicians are always so kind, courteous and their customer service is amazing. Kelli Isaacks Bryan, TX

Review 51 (2024-11-02 - Rating: 5)
They will certainly solve your problem! You will, however, pay an absolute premium. Dont expect them to find the most cost effective solution to your problem. If you dont have nearly 600 dollars to unclog a kitchen sink, seek another provider. If money is a nonissue then they are a perfect option.

Review 52 (2025-01-04 - Rating: 5)
I would highly recommend them again. Ethan was very knowledgeable. Thank y’all!

Review 53 (2024-12-06 - Rating: 5)
Everett Frank was very good to talk to and understand what I need to get done, He is very good explaining things I did know about and that really helped and a very nice young man.

Review 54 (2024-09-12 - Rating: 5)
Clayton did an awesome job! He explained everything and carried out the task effectively. I love your team.

Review 55 (2024-07-13 - Rating: 5)
The service of Malek is very professional. I was sent a picture of my technician when he was on the way. Drake was very kind, professional and efficient. Was given a quote within 15 minutes.

Review 56 (2024-05-23 - Rating: 5)
Wonderful customer service (Amy) and a superb Technician, Preston. Within an hour of my initial call the technician was at my house. We went over any issues I may have and scheduled for service work to be completed the next day. Completely blown away! I was expecting to be scheduled a week out or so for service; boy I was wrong. Thank you Malek!

Review 57 (2024-01-20 - Rating: 5)
Malek is always there for us when we have needed them. Of course, both times we’ve called them it has been during ice storms, and each time they have come through for us and kept us warm. We recently had a service call with Daniel R and he was terrific. Very informative, friendly, and most important was super helpful. I really appreciated the extra information he provided to help us make an informed decision about the necessary repairs as well as how to keep our system running smoothly for the future. It was truly a no-pressure situation and I didn’t feel any judgment from him as far as our final decision for what to get repaired and what to save for later. They feel like a very trustworthy company, and it’s amazing that they are open 24/7. It’s hard to imagine calling anyone else the next time we have a concern about our HVAC system. Highly recommended.

Review 58 (2024-07-16 - Rating: 5)
Michael with Malek Services went out of his way to make sure my HVAC issue was delt with thoroughly and quickly. Malek and their customers are lucky to have the benefit of his excellent customer service.

Review 59 (2024-11-18 - Rating: 5)
Preston is very knowledgeable in solving the problems. He is very conscientious and caring about his customers. We appreciate his professionalism.

Review 60 (2024-01-05 - Rating: 5)
Two nights ago, I had a burning smell coming from my AC vents and thought it was something major. Earlier this afternoon, it was addressed with reassurance, understanding, and efficiency. Shout out to Daniel Ray, the HVAC tech who helped me!!

Review 61 (2024-12-03 - Rating: 5)
Justin was very thorough for our annual service check. We appreciate all that he did!

Review 62 (2024-12-18 - Rating: 5)
Malek came out to my residence for our yearly electrical inspection. Emmanuel arrived on time and did a thorough inspection. He was insightful and courteous. Thank you

Review 63 (2024-07-11 - Rating: 5)
Michael Krause was a very capable knowledgeable technician who really did a great job for us.We are very grateful and pleased with all he did

Review 64 (2024-06-14 - Rating: 5)
They are very courteous and helpful. The technician showed up at the designated time. He took his time to diagnose the issue and inform me with pictures and videos of the issue. He was very courteous and informative on what was needed to rectify the issue. I will be continuing to use this company and inform friends and family to use them as well.

Review 65 (2024-09-06 - Rating: 5)
Fred the technician was polite, efficient, and knowledgeable. He identified the problem and resolved the issue. Highly recommend.

Review 66 (2024-08-27 - Rating: 5)
Great service and my technician Fred was incredibly helpful and sweet. They came out on extremely short notice which i appreciated due to how hot it is! Thanks!

Review 67 (2024-05-24 - Rating: 5)
Happy he was quick to come out and help try and resolve the issue. Very professional and knowledgeable on what the problem was. We had a terrible couple of days of storms and he still was able to come and resolve the issue we had with our generator. He truly saved the day. We cant thank him enough!!!

Review 68 (2024-08-09 - Rating: 5)
Wow, I honestly have to say thank you for being transparent and honest with us. Hands down Preston is very knowledgeable in his field of work.Thank you The Lawrence family

Review 69 (2024-05-22 - Rating: 5)
Clayton was so professional and was more than happy to answer any questions we had during the visit. He was also extremely kind and polite and went over everything and with us in the fullest detail. I will be 100% recommending this business and Clayton personally to all my friends and family

Review 70 (2024-08-05 - Rating: 5)
Mr Connor Burleson was professional and kind. He let us know when he was coming, came promptly, explained everything he did, and discussed what he found.

Review 71 (2024-05-28 - Rating: 5)
Drake was on time very professional and friendly. Found the problem quickly and it was something very simple and not costly. Very appreciated. Was really worried since this was my first time using this company. Will definitely recommend them to anyone that asks.

Review 72 (2024-10-03 - Rating: 5)
Knowledgeable and polite service technician. Went right to the problem and fixed it quickly . Highly recommend Mike for great customer service

Review 73 (2024-11-18 - Rating: 5)
Justin did a throughout check of plumbing inside and outside of the house. Very courteous and professional.

Review 74 (2024-11-16 - Rating: 5)
Clayton represented Malek in a very professional manner. In addition to being very customer focused, he was very thorough in his inspection of the plumbing at our house as well as communicating his findings.

Review 75 (2024-02-01 - Rating: 5)
The professionalism of the Malek Team Is unsurpassed. The technicians are meticulous in cleanliness, service, and knowledge. I have been a customer for nearly 15 years and have never been disappointed in their resolutions of repairs at my home both day and night. I was taught to get what you pay for, and if their pricing seems more than others no other company has stood by their product more than Malek. I appreciate the integrity of Taylor, Travis, Andy and Brody. I have recommended their services to many friends in need of plumbing, HVAC and generator installation.

Review 76 (2024-05-29 - Rating: 5)
Needed my pilot relit the same day, called the number and immediately signed up for the membership and representative got me set up with a technician the same day. Was very fast and even explained to us throughly how it works and the cost for repairs and everything (if needed). Answered all my questions! Giving a 10/10 first time customer and so glad I decided to work with them. Ask for Colton S he’s greattttttt!

Review 77 (2024-03-01 - Rating: 5)
David was a fantastic technician and helped make sure we had every bit of information we needed so we could get our water heater replaced! Malek are truly one of a kind and I would recommend them to anyone looking for FAST, professional service in the B/CS area!

Review 78 (2024-09-05 - Rating: 5)
Extremely fast, polite, well organized, and very professional from the receptionist on the phone to the guys in the field. Highly recommended!

Review 79 (2024-10-13 - Rating: 5)
Michael Alvarado was very knowledgeable, patient and professional. He explained everything to me in simple terms.I would definitely recommend him to a friend.

Review 80 (2024-11-04 - Rating: 5)
Riley provided very thorough, knowledgeable, and friendly service for my A/C inspection.

Review 81 (2024-09-25 - Rating: 5)
Travis is great. He is very thorough and knowledgeable. Always very helpful and understanding.

Review 82 (2024-09-16 - Rating: 5)
Preston is always professional, personable and knowledgeable and we always feel he is doing his very best job for us as customers.

Review 83 (2024-08-22 - Rating: 5)
I called Malek at 8:15 pm for an air conditioner issue and within 20 minutes we had a technician, Mike Alvarado, here fixing my air conditioner. Go Malek.

Review 84 (2024-05-14 - Rating: 5)
Fred Zepeda with Malek Service Co. was professional, friendly, and worked hard to make sure that he understood the issues that we were having with our a/c unit. We are extremely satisfied with his work and will ask for him again if work is needed in the future.

Review 85 (2024-07-18 - Rating: 5)
We have used Malek for 4 years now. Our technician, Jack was courteous and knowledgeable about all of the issues we were having with our HVAC system.

Review 86 (2024-06-22 - Rating: 5)
Just completed a new home purchase HVAC inspection with Micheal Alvarado. He was great and explained everything to us - prompt and very polite. Thank you Malek Service Co.

Review 87 (2024-05-31 - Rating: 5)
Jordon was very friendly and professional. He took the time to explain all the financial option that was best for us. He explain to us on what type of generator we needed for our home and we got a good understanding on how a generator works. 👍👍👍👍👍

Review 88 (2024-04-23 - Rating: 5)
Drake did a fantastic job and went above and beyond. He went to Lowes to get a special light switch at my request and then efficiently made the repair. Drake also switched out a light bulb on a very high light fixture and really showed a can-do attitude. Very pleasant and professional!

Review 89 (2025-01-06 - Rating: 5)
He was professional and knowledgeable, working to rush our order

Review 90 (2024-06-21 - Rating: 5)
Had them do some diagnostics of my HVAC system and was super happy with Mike A. and his knowledge of Carrier Infinity System.Beware of the Infinity I have nothing but problems on new unit. Multiple board failures, blower motor failures, etc. repairs required every year!Malek has done a good job on repairs but are very expensive!

Review 91 (2024-11-09 - Rating: 4)
Our heating and A/C technician did a thorough job checking out our system throughout our house for our semi annual heating and A/C inspection.

Review 92 (2024-10-14 - Rating: 5)
Very knowledgeable and helpful. Discussion about surge protector,we will get in future. Eric explained a lot to me.

Review 93 (2024-05-08 - Rating: 5)
The Malek team has been punctual, responsive, and quick to assist with our AC needs. Everett, the technician that assisted, was professional and knowledgeable, worked quickly, and was very upfront and authentic. Great experience overall.

Review 94 (2024-08-21 - Rating: 5)
Great tech. Replaced ionizer no charge. Conner was very personable and friendly.Thanks Conner

Review 95 (2024-02-28 - Rating: 5)
Malek Services has been great to work with. Their Total Protection Plan has worked out perfectly. I do not even have to remember to schedule the maintenance visit. Other companies will make you call them to schedule the maintenance. This is an extra bonus especially with multiple properties to take care of.

Review 96 (2024-06-18 - Rating: 5)
Great experience!!!! Clayton came in and handled problem quickly and was extremely knowledgeable.He educated me on what to do in the event of another similar issue and it was much appreciated!

Review 97 (2024-01-29 - Rating: 5)
We have had the technician Connor several times and he has been great at each visit. He is very knowledgeable and very personable. Malek has been great about communicating and reminding me of appointments. I highly recommend.

Review 98 (2024-05-03 - Rating: 5)
David with Malek was incredibly knowledgable and helpful. The level of service and attention is getting better every year. I am impressed with the service provided today on my plumbing inspection. It reinforces the decision to keep my yearly maintenance service with Malek.

Review 99 (2024-06-14 - Rating: 5)
Everett was so great! He was very patient explaining all of the details and answered all of my questions that I had! We are so pleased with all of the services.

Review 100 (2024-08-27 - Rating: 5)
Thank you Justin Gonzalez for your thoroughness in checking all my plumbing including the hot water heater. He explained everything to me as to what he was doing and giving recommendations.

Review 101 (2024-07-30 - Rating: 5)
Our technician was Josh and he explained the best options for us to take with the plumbing issues. He was courteous, professional, friendly and knowledgeable of our problem. He was on time and we highly recommend him and Malek Company.

Review 102 (2024-04-25 - Rating: 5)
My first experience with Drake was pleasant and very informative. He was able to answer all my questions regarding Generac generators. The service was excellent and expeditious! Kudos to a well trained staff!

Review 103 (2024-06-28 - Rating: 5)
Jacob was great! He came out and assessed our issue and got it quickly fixed. I would recommend Malak!!

Review 104 (2024-05-24 - Rating: 5)
Over the past 24 years, I have been a satisfied Malek customer, for both homes I’ve owned! Overall, I have found their service-repair technicians to be knowledgeable, professional, and courteous. Everett came to the house for the first time today and he was no exception. He was very thorough, both in his work and making sure I understood the problem! I will be happy to have him work on the HVAC systems anytime!

Review 105 (2024-01-02 - Rating: 5)
Ive been member of the Pickett/Malek service and maintenance plan for 8 years now ever since becoming a homeowner. They have consistently been very responsive and professional. Just last month Malek replaced the entire HVAC system in my home except for ducts. With an older home I knew the day was coming. Our technician, Travis, was incredibly insightful and took the time to line out all our options and walk us through his diagnosis process. Our conversation gave me confidence that I was putting my money in the right place and hiring the best team for the job. The installation was a breeze. Travis and his crew were in and out in about 3 hours. They were polite, efficient and respectful of my property. I plan to use Malek for HVAC and plumbing maintenance as long as I have property in Texas.

Review 106 (2024-12-11 - Rating: 5)
Ethan with Malek is the absolute GOAT🐐💯 Called him after hours in need of a pex line repair and he didnt hesitate to come help us out. Impeccable customer service and top notch craftsmanship. Would recommend him to anyone I know and be sure theyre in the best hands possible.

Review 107 (2024-02-21 - Rating: 5)
Really enjoying my continued service subscription with Malek Service Company. Every technician that has been out to my property has been professional, knowledgeable, and thorough. I get all of my questions answered and the service has been quick and efficiently executed. I really appreciate y’all.

Review 108 (2024-08-11 - Rating: 5)
Conor figured what was wrong and made the repairs. I was thankful he had everything he needed on his truck and we didn’t have to wait for parts.

Review 109 (2024-09-27 - Rating: 5)
Great team found the issue and got it fixed quick and gave me tips on how to keep it from happening again.

Review 110 (2024-11-12 - Rating: 5)
Jimmy came over to check the furnace and he also made a few recommendations on the outside condensing unit for insulation purposes. Very informative , very polite and also very knowledgeable in his services. Followed up with me on his visit and showed me the actual performance of my compressor and informed me on my furnace of the checkpoints he performed and provided additional comments.

Review 111 (2024-06-11 - Rating: 5)
Michael arrived promptly, identified himself very cordially. Very knowledgeable, answered my questions, very patient. I was very pleased with Michael. Great smile

Review 112 (2023-08-12 - Rating: 5)
It is a terrible summer to have your A/C break, but Malek was efficient and were able to fix our unit quickly. Our technician came earlier than they said and in less than 24 hours when I called. He was thorough and explained what was wrong - even took pictures to show me. Great service!

Review 113 (2024-04-25 - Rating: 5)
Michael did a very through job of evaluating our HVAC. He was well I formed, punctual and over all professional in his work and appearance. I would recommend him without hesitation.

Review 114 (2024-06-24 - Rating: 5)
Ethan is EXCELLENT…A+++ in customer service. Very thorough inspection and assessment of my issue. Highly recommend Malek Plumbing.

Review 115 (2024-11-08 - Rating: 5)
Was helpful and informative on questions about inspections by plumbers and city after plumbing modifications performed by Malek

Review 116 (2024-09-19 - Rating: 5)
Fred was great. He carefully explained every problem and option to me. Then he finished the work quickly!

Review 117 (2024-07-12 - Rating: 5)
Justin performed an inspection on all of our plumbing. He was very communicative and was able to take care of a repair immediately

Review 118 (2024-07-11 - Rating: 5)
Jacob Male was very kind and helpful he explained everything that needed to be done I would definitely recommend him to everyone

Review 119 (2023-07-20 - Rating: 5)
The whole experience was excellent! The sales representative was very knowledgeable and professional. No pressure and several options for my needs. The installers were friendly, professional, accommodating and made sure they cleaned up everything that they worked with. I am very happy with Malek Service Company and highly recommend them to anyone that needs their services.

Review 120 (2024-04-09 - Rating: 5)
Fred came out and diagnosed some troubles I was having with my newish AC. Very professional, explained things thoroughly, and just seemed like a nice guy. He worked hard all day finding the problem and he was able to diagnose and fix the issue.

Review 121 (2023-09-05 - Rating: 5)
We called Malek to come start up a generator that I purchased and installed with the help of my own contractors. The notified me when he was in route. Cole Bryant was the service tech that came out. He also contacted me personally. He was right on time. He went thorough process. He was very informative of what I needed to do as the owner and he got the unit up and running in no time. It could not have gone smoother.

Review 122 (2023-12-13 - Rating: 5)
I give Travis 5 Stars for his HVAC services. He is a very experienced, competent professional and a great people person. He was able to quickly diagnose my problem and fix it. I highly recommend him for any HVAC needs anyone may have.Keep up the good work.........which he has consistently done over the time I have know him.SincerelyFred

Review 123 (2024-12-23 - Rating: 5)
Preston was very polite and communicated well the problems with the AC. We felt confident on his assessment of the situation.

Review 124 (2024-07-24 - Rating: 5)
Good quick service … Jack did an excellent job in assessing the situation and took the best course of action to fix the problem .. A+++++

Review 125 (2023-06-29 - Rating: 5)
This company really rocks! Our AC went out during the hottest days this year due to old age and our previous AC company would not come out until 5 days later. I called Malek and they sent out Travis the same day. Travis was super helpful and fixed the old unit temporarily until the new unit came 4 days later. The install crew was top notch and had our old unit out and the new one installed in just 4 hours. Travis even offered us a portable unit to carry us over in case it is getting too warm in between. Travis is super knowledgeable, very nice and professional. Thank you Malek Service Company and Travis for saving us! 🙏🙂

Review 126 (2024-05-25 - Rating: 5)
Fred was lovely to work with. He took his time and explained things as he went. Same day service was convenient and affordable.

Review 127 (2024-07-09 - Rating: 5)
Jacob did a great job! Very knowledgeable & a hard worker. Great asset for Malek!!

Review 128 (2024-09-06 - Rating: 5)
Justin was very good at explaining his suggestions and answered all my questions and concerns. Glad he stopped by!

Review 129 (2024-02-26 - Rating: 5)
David was quick in arriving and took the time to explain all my options after a huge water problem. He didnt make me feel rush to make a decision and even went an extra step to ensure we had some water to our house.

Review 130 (2024-02-27 - Rating: 5)
Malek is by far the most knowledgeable HVAC company Ive had the pleasure of doing business with. To be honest, they had me at weekend appts! They also make an expensive purchase a lot less stressful by offering solutions that make sense. Thank you Malek.

Review 131 (2024-04-01 - Rating: 5)
I had a bad leak on Easter Sunday and my water was shut off by the city telling me it was a private plumbing issue. I called Malek and they had Colton at my home within an hour.. Not only did he repair the leak but was extremely kind, proffesional and courteous!!!!

Review 132 (2024-04-19 - Rating: 5)
I had an outside faucet that I had opened to a trickle preparing for an upcoming freeze, and I had never closed it. When I went to turn it off, I found that water was gushing out, as though someone had opened it all the way. I found I couldnt shut the flow off completely, it would still drip steadily.Calling Malek, I was greeted very courteously and given an ETA for a tech to arrive. Due to a sick pet and our Dr appointments, we had to reschedule several times, almost a week in total! At no time did I feel any anger or hostility from the phone contacts, and not even a hint that I was causing them any difficulty.I was called on the day of our appointment and told the was a tech in the area, and that if we were ready, he could be here 4 hours before our actual appointment. I agreed, and I was texted a confirmation with a picture and name of the who would do the repair.The tech Malek sent had no trouble replacing the defective faucet, in under 30 minutes, and under warranty! No charge!

Review 133 (2023-06-09 - Rating: 5)
I was in a pretty dire situation where I had been without working AC for 3+ days. My builder didn’t really give me any good options, and I felt that the company that they recommended was unprofessional and subpar. I’ve been in my home for two years now, and did not expect to have any issues this early. Misty one of their dispatchers took my call when I was in dire need outside of their regular business hours address my concerns voiced any and the best possible options within Malek services and was able to schedule me into their busy summer schedule the following day. Michael Krause The technician arrived with a positive attitude, and proved to be a subject matter expert, addressing any of my questions and providing long lasting solutions to my problem. After his initial visit, he left me with the statement that “I’ll check on the part when I get back to the office and let you know.” I was impatient and called to inquire about the parts availability before hearing anything and while on that same call 30 minutes after his visit, he was scheduling the repair with the part in their inventory and an appointment for the following day. He called before arriving to give me plenty of time to be present for the service and superseded my expectations. My unit is now up and running. I’m left a happy customer, in a bit more debt but when you call a professional they deserve to be paid for their efforts. I appreciate you Misty and Michael. You gave your company a good name.

Review 134 (2024-07-19 - Rating: 5)
Connor was prompt and extremely knowledgeable! We are all fixed and cooling efficiently!! Yay! Thank you!

Review 135 (2024-06-01 - Rating: 5)
Fred was extremely helpful and thorough in trying to understand what the issue with our AC was. He was kind and answered all of our questions.

Review 136 (2024-05-24 - Rating: 5)
Colton arrived on time, did a thorough job of checking our plumbing system, and didn’t try to sell services we didn’t need. I’m pleased with Malek Service Co.

Review 137 (2024-01-01 - Rating: 5)
EDITED TO INCLUDE:Two service activities in the last few months:1 - Technician re-connected a vent in the attic that had become disconnected. Price for taping the vent to the other vent was about $600.2 - Technician replaced outdoor hose bib. Faucet ONLY. $400.With those prices I cant afford their yearly service contract. Technicians are super polite and knowledgeable. No complaints there.ORIGINAL:Technician was here when they said. Texted pic of him ahead of time so I knew who it was. Professional, quick, and knowledgeable. AC works!

Review 138 (2024-03-05 - Rating: 5)
Preston did amazing and helped me with all of my issues. He was very friendly and informative, answering all of my questions and making sure I was informed on all my options.

Review 139 (2024-10-25 - Rating: 5)
Russell was very informative! Explained each option to me. Answered all my concerns. Thank you Russell.

Review 140 (2023-01-07 - Rating: 4)
Super happy with the service provided today!We pay the yearly fee. We started last year and werent super impressed due to never being able to have a date for them to come out that also worked for us. Were supposed to do AC checks twice a year when the seasons change and we were only able to get it once because again the time that worked for them didnt work for us.After communicating all of this to the wonderful lady in the office she tried extremely hard to be more helpful. It was still hard to get a time that worked for us both.WE DID IT!Today was that day!At this point we needed an a/c check, the laundry room light didnt work, an outlet kept tripping for the outside lights and deep freezer, and our back patio outlet also went out.Cole was here for a total of an hour (he took a trip to get a few parts) and fixed everything perfectly! I of course happened to have a zoom meeting during this time and he was great at getting my attention and working quietly (even though I prepared them and we didnt expect that)Very happy to at last use the service and how great they were!

Review 141 (2024-10-13 - Rating: 5)
Great service by a knowledgeable tech. And a nice guy too.

Review 142 (2024-03-05 - Rating: 5)
Connor was so thorough. I didnt get great news, but he was so kind and understanding. He told me about some options that really helped. He is awesome!

Review 143 (2024-11-25 - Rating: 5)
Great Service and explain everything very well. Definitelyrecommended.

Review 144 (2024-04-04 - Rating: 5)
We used Malek Service Company recently for HVAC maintenance. Several issues were noted and we decided to go ahead with the repairs based on Travis Baldwin’s knowledge and professionalism. We intend to use Malek for all of our plumbing and HVAC needs.

Review 145 (2024-04-09 - Rating: 5)
Drake called me and walked me thru the process of resetting my unit. Worked just like he said. Great young man, very knowledgeable and very friendly. Thanks again for your help.

Review 146 (2024-05-03 - Rating: 5)
From the time I called to report the AC issue, the call back, the technician arriving and figuring out what the problem was to fixing it - took less than 2.5 hours. So appreciative in this Texas heat. Thank you Fred for the professional and quick response! Malek - he needs a raise!!

Review 147 (2024-04-16 - Rating: 5)
Thanks to the technician David for carefully checking every water-related component and every pipe, and when I didnt understand the details of the charging process, he patiently explained that such a detailed inspection is free。Thanks again

Review 148 (2024-07-11 - Rating: 5)
Mike came in a timely manner and had my A/C working in less than 30 minutes!

Review 149 (2024-04-17 - Rating: 5)
Today we had Ethan and Josh come out to fix a toilet. Both of them are very professional, knowledgable and great at what they do! I highly recommend Malek. We will keep using them in the future!

Review 150 (2024-10-16 - Rating: 5)
Everett performed a very thorough maintenance check of my HVAC system

Review 151 (2023-07-18 - Rating: 5)
Doug Ashley is a great sales rep for Malek. Doug goes the extra mile in customer service and satisfaction. He was very helpful in helping us with our generac generator. Highly recommend Doug to help with all the Malek needs one may have.

Review 152 (2024-06-03 - Rating: 5)
Great service. Malek is the only AC company I trust. Jack Allen did a great job of checking our system to make sure it was working properly.

Review 153 (2024-07-15 - Rating: 5)
Malek has always been my go to support for AC and heating. They always come out same day, give honest advice, and come through on repairs and new install. Best prices around

Review 154 (2024-12-03 - Rating: 5)
Chris K. With Malek was excellent. Extremely professional and nice. Explained everything and answered all questions.

Review 155 (2023-09-08 - Rating: 5)
Came out same day I called got the a/c cooling again. Explain everything throughly with pictures that was done gave me options of what needs to be done to get unit running without future problems. Would recommend this company to anyone

Review 156 (2024-05-23 - Rating: 5)
Jack did a great job! He was very helpful and got us back in cool air quickly!

Review 157 (2023-11-22 - Rating: 5)
Found an unresponsive thermostat on Saturday afternoon. They sent Conner out in less than 2 hours. Found the issue was a shorted out control panel and had to order part. (Now it is 8 PM Saturday night, so no ordering it until Monday). He did offer portable A/C so we would not be uncomfortable, but thankfully it has been cool.Part ordered on Monday and Conner and Blake were back on Tuesday and since the cool front came through, we are running the heat a bit. All fixed, under warranty. Conner and Blake were both professional and courteous. Thank you

Review 158 (2023-06-10 - Rating: 5)
They replaced our outside unit within 3 days of us paying. They are super fast. They were also the least expensive with the best value out of 2 other companies we got quotes from. Would definitely recommend.

Review 159 (2023-06-09 - Rating: 5)
I contacted Malek at 5:10pm Thursday. Misty took the call and walked me through the prices for the service call. I selected the protection plan for the year which cover’s emergency call out and diagnosis for the whole year for both HVAC and plumbing. She explained the technician was on another job but would be out as soon as he finished. At 7:40pm Thursday I received a text that the technician was en route. He arrived and discovered the capacitor was out. The AC was fixed in 5 minutes. I have been very pleased with the promptness and professionalism Malek has shown. Will continue to use them in the future.

Review 160 (2024-10-03 - Rating: 5)
Great job by Michael. He was prompt and thorough.

Review 161 (2024-06-10 - Rating: 5)
Everett did an incredible job! Explained everything he did and found. Was on time and here less than an hour!

Review 162 (2024-07-06 - Rating: 5)
He discovered my water heater needed to be replaced and showed many options for financing. They will replace my water heater tonight.

Review 163 (2024-03-27 - Rating: 5)
A/C stopped pumping out cold air. I called Malek in the morning and techs were here late afternoon. They replaced a blown capacitor and had the system back up in running in about a half hour. Very nice and professional gentlemen.

Review 164 (2023-08-23 - Rating: 4)
My ceiling was leaking water from the AC. Malek worked with me for repairs/modification to the AC to my satisfaction. Maleks people are very professional and friendly. I purchased the annual maintenance agreement and recommend Malek for the excellent service and Products they provide.

Review 165 (2024-08-16 - Rating: 4)
Was fast and knew what he was doing and showed and explained everything that needed to be done.

Review 166 (2024-12-14 - Rating: 5)
Riley was very professional, knowledgeable, and understanding. He explained what was happening with our heater and why. We are such happy customers of Malek. 😁

Review 167 (2023-05-07 - Rating: 5)
Great service from Mike, Raymond and Misty. Had a thermostat go out in my condo and they very swiftly diagnosed the problem and then fixed my wiring when I messed up trying to DIY it. Very impressed with how quickly they respond to a service call even on a weekend

Review 168 (2024-07-26 - Rating: 5)
Fast service with flexible availability. He determined the problem within minutes and was able to fix it same day. Highly recommend.

Review 169 (2024-10-31 - Rating: 5)
Justin did a great job assessing the issues and provided me with several options! Great service! Highly recommend.

Review 170 (2025-01-02 - Rating: 5)
Ethan was very professional and courteous.

Review 171 (2024-08-07 - Rating: 5)
Great customer service. Took the time to explain everything and very polite.

Review 172 (2023-08-01 - Rating: 5)
Our old HVAC unit went down on us this past Thursday while at home with a 3 week old baby in this Texas heat! I called Malek for help and they went above and beyond to get us a new system the very next morning!!! Excellent service and very professional! I HIGHLY RECOMMEND using Malek for all of your HVAC needs!!

Review 173 (2022-06-10 - Rating: 4)
Very professional folks, all around. I was pleasantly surprised to get a text telling me who my technician would be, and with a picture! Service was relatively prompt considering the workload, and the technician got us up and running within an hour. Very grateful! And even better, Michael took the time to answer all my questions and explain in detail what was wrong. From the first phone call, to the closing of our front door, working with Malek was a pleasure. Thanks, everyone!

Review 174 (2024-12-17 - Rating: 5)
Excellent, same day service. Justin was very thorough and careful to find the issue(s. Well done!

Review 175 (2024-07-13 - Rating: 5)
Always on time knowledgeable polite gets the work done quickly wouldn’t anyone else. Thanks

Review 176 (2024-01-05 - Rating: 5)
Had a difficult electrical issue no one else wanted to look at. Drake came and fixed everything from relays in our generator to a phase reversal in our fire pump room with in a couple hours.Well done.

Review 177 (2024-04-11 - Rating: 5)
Fernando was Amazing. Very honest and informative. Awesome company as well. Thank you Fernando. Please request this guy. What a great service.