Benjamin Franklin Plumbing of North Austin

Located in Cedar park, Texas

Address: 2000 Windy Terrace BLDG 7 STE A, Cedar Park, TX 78613, United States

Phone: +1 512-331-3885

Rating: 4.8

Services

Online estimates
On-site services
Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-07-29 - Rating: 5)
We have used Ben Franklin many times over the last several years. However, this time was a big emergency with a septic tank pump failure. Great response time, even on Sunday at 6pm. Extremely professional and tidy. Even helped my son change a flat tire. Thank you very much, Donovan.

Review 2 (2021-05-06 - Rating: 5)
This is for the South Branch but Andy was amazing. Very friendly and thorough. He was very meticulous about digging cleanly and putting back the soil. The price was reasonable and we switched it when we found the real reason for the leak. This was frankly the only plumber I could find within two days without having to charge for emergency calls or whatever. Granted, the call (to have them visit) cost itself is a little expensive but I really lucked out with getting andy. Very friendly, honest, and professional. Highly recommend.

Review 3 (2024-08-21 - Rating: 5)
I had a water leak in my garbage disposal and within an hour of Donovan Boston arriving, the new disposal was in place and he was on his way. Great, prompt service. Best thing was Donovan has been my service professional for several years and I have always received outstanding service. Great company and employees.

Review 4 (2024-08-14 - Rating: 5)
Benjamin Franklin never fails to deliver. On-time, precise and professional. If you can ask for Donovan, hes incredibly competent, efficient and really understands the customers needs. Wouldnt hesitate to reach out to Donovan or Benjamin again.

Review 5 (2024-08-09 - Rating: 5)
Excellent and friendly service! Very easy to book, I even had to change an appointment and it was effortless. I will use them anytime I ever need a plumber.

Review 6 (2023-11-10 - Rating: 5)
Reality-been with this company for years. Always satisfied with the service and results. Got sort of pricy on occasion. This time was something very special. Last visit, different representative told me my faucet was substandard, could not be repaired and needed a new one. Without going into great detail, finally referred to a wholesale place. They were wonderful, purchased the new faucet, took a while to get here. No big deal. Called Ben Franklin to schedule the install and left to next town to get faucet. Before I even got back home they had a representative ready to do the install the same day. Rarely heard of, right? Enter Mr. Michael Matheny, Awesome young man. He said he could do a diagnostic on the faucet, which he said was not substandard and in fact had a limited life time warranty. Good news. He found the problem. (I have since contacted the faucet folks and they are sending the replacement part-free of charge.) I had waited so long at this point I ask that Mr. Matheny just install the new faucet and I will give the other one with the new part to Habitat for Humanity. We need more Mr. Mathenys in this world. Times are hard for most folks and his honesty and true desire to help me save money and still preform a quality service are more than impressive. It is the Mathenys (few and far between) that make a company stand out -the Mathenys are the ones that keep people coming back. My decision is made. I will stay with Ben Franklin, but I will specifically request Mr. Matheny, always. I suggest others do the same. Blessings to All!

Review 7 (2024-06-24 - Rating: 5)
Clogged upstairs sink (with condensate drain from AC). Trap was clear so clog was in house sewage pipe. Tech quickly rooted out pipe and reassembled trap. Clog was cleared. Benjamin Franklin responded within 1 hour after my call. Very quick and expert service.Lew

Review 8 (2024-11-05 - Rating: 5)
Jared did a great job today and they were fairly priced. Will definitely use them again as needed.

Review 9 (2024-08-02 - Rating: 5)
Jared, was punctual, professional and honest. He was honest regarding not having installed an Enagic machine. i chose not to have work done as the cost was outside of monies budgeted for this project.

Review 10 (2024-11-26 - Rating: 5)
The gentleman who serviced our water heater today was great! He was very friendly and explained everything.

Review 11 (2024-06-04 - Rating: 4)
Ryan was very nice to work with and did a good job. I do wish your company would apply the initial fee, or part of it to the bill. It cost over $250 to replace the flapper and that seems a bit excessive. Other than that, I was very pleased with the work and prompt service.

Review 12 (2024-06-10 - Rating: 5)
I’ve used BFP for years and their technicians are always knowledgeable and provide diagnosis and advice in a way that is easy to understand and had accurate information and time estimated. Michael and Tim were no exception here and they did an excellent job.

Review 13 (2024-04-20 - Rating: 5)
Michael was professional, courteous, and detailed out what needed to be done. He gave us options of choosing just to do a smaller repair or to replace the entire water heater. He explained the cost before we went forward, and it was a very good experience. I would recommend Michael’s work highly. Upon completing the job he left the site in perfect condition, and he was probably one of the best plumbers we’ve ever had.

Review 14 (2024-07-05 - Rating: 5)
After another company stood me up for an appointment I called Benjamin Franklin and they were out within 30 minutes on a holiday Friday (talk about exceeding expectations!) The problem ended up being more trouble than either I or the technician thought it would be but he stayed with it and got the job done. This is the second time I have used Ben Franklin and my only regret was not saving the new contact card they text you in my phone the first time because I wasn’t sure of the name and then tried another company which was a disaster. I have successfully saved the contact card now and when I search my phone for “plumber” I only have one! Benjamin Franklin!

Review 15 (2023-11-12 - Rating: 5)
Michael did an outstanding job! Our water heater needed replacement. He took some extra measurements and saved us $1000 by determining that tall unit could fit in the space where we had a short unit. The next day he arrived on time and got the new Rheem installed. He and his assistant were both courteous and professional.I strongly recommend Benjamin Franklin Plumbing for any issue. They do quality work at a fair price. They helped me out once before when I tried to replace a toilet and discovered the mounting bolts were rusted.

Review 16 (2024-06-12 - Rating: 5)
Appreciate the great service and responsiveness. This company has done well for me over the years. They do a great job with small repairs or help, or major jobs like replacing a hot water heater.

Review 17 (2024-08-02 - Rating: 5)
We have a break in our sewer line so I called the company and they sent Dave and Mike the next day. Both were very knowledgeable, professional and had a quote in my inbox with in the hour!

Review 18 (2024-08-12 - Rating: 5)
Wonderful experience from the ease of scheduling to completion. The technician was courteous and very competent. Cannot recommend more highly!!

Review 19 (2024-07-19 - Rating: 5)
Donovan was a real professional. He explained everything to me. Donovan did a great job. I would highly recommend him.Donovan Is AWESOME!

Review 20 (2024-01-09 - Rating: 5)
The Team at BF Plumbing jumped into action and resolved my issue in less than 24 hours. No extra charges just excellent service. The manager even called me to give me confidence in choosing the unit. As a woman I appreciated being treated with respect and being provided detailed info of issue and my options.I will recommend and call them again.Their Annual Maintenance program is a better deal than other local providers too. Make the call.

Review 21 (2024-05-13 - Rating: 5)
Dave showed great professionalism & courtesy. He arrived as scheduled, ran his diagnostics, & made his recommendations. His written estimates for repair options were sent to my email promptly as promised.

Review 22 (2024-06-06 - Rating: 5)
Great experience as always! Reasonable price and they were able to schedule me the same day. We will continue to use them for our plumbing needs! Thanks!

Review 23 (2024-01-08 - Rating: 5)
Mike was excellent. Not only was he unexpectedly prompt (he arrived about 30 minutes after we called), he was extremely polite and quickly evaluated our problem with a slow running kitchen faucet and fixed that quickly. He also spent the time to go on the manufacturer’s website to see if a replacement part is available and to advise us on alternatives to other problems we were having with the faucet. We were thoroughly satisfied with his professionalism and courtesy.

Review 24 (2023-12-09 - Rating: 5)
Benjamin Franklin Plumbers did an great job for me today. I needed a couple of plumbing issues corrected to sell my home. They came to my home same day within 1 hour of calling, I was impressed! Michael came in assessed the issues and completed the job quickly and thoroughly. Michael had the perfect solution for each situations. Thanks Michael and thanks Benjamin Franklin Plumbing! Satisfied customer!

Review 25 (2023-11-25 - Rating: 5)
JP and Donovan from Ben Franklin plumbing helped us with a water heater installation including electrical disconnect and expansion tank. Estimate was done quickly and beat two other major plumbers in town. Install was done the next day on a weekend and completed in a little over 4 hours. Guys were very nice and professional and the new unit works great. No complaints with our experience here.

Review 26 (2024-04-16 - Rating: 5)
Great job...very personable young man. He kept me apprised of each step of his process specially since the clean up from removing the old faucet was a pain. Will keep them in my contacts for future projects.

Review 27 (2024-01-17 - Rating: 5)
Mike actually was able to arrive an hour before the scheduled window of time. He was cordial, able to answer my concerns with the replacement of our water heater, and shared some details I was not aware of, which may have saved me several hundred dollars$. We discussed options and he forwarded a detailed estimate for each. I recommend Benjamin Franklin.

Review 28 (2024-05-08 - Rating: 5)
I have now used the services of Benjamin Franklin Plumbing of Austin twice now and both times they were very professional. On this visit, Austin experienced an extreme deep freeze winter storm that caused my 90 year old mothers well head to freeze and caused severe broken pipes and pictured. Andy Garcia was the technicial this trip out who stayed in touch over the two day repair. His professionalism and high skill level at what he does made everything so smooth that I will not call any other plumbing service for our future needs.

Review 29 (2023-07-11 - Rating: 5)
Brandon, did and outstanding job on my plumbing project. I unfortunately, had to replace all of the piping in my old home due to its deterioration and age. Brandon was extremely professional, explained to me the entire process, and answered all of my questions in detail. He even saved the old parts to show me how corroded they were. Throughout the project, I had some special requests and Brandon was able to accommodate me on these. I am very happy with the quality of the work which was provided. If your looking for an honest straight shooter whos going to provide a quality project then Brandon is your guy! I am happy to utilize his services again!

Review 30 (2023-09-26 - Rating: 5)
When our water heater suddenly stopped working, I was able to get Tim and his assistant Gabe out to our house within the hour. He quickly diagnosed that the pilot light was out and led me through testing to be sure that was our only problem. He also gave me a quote on replacing the water heater, since it is well past its expected lifespan, and I know we are going to have to replace it before too long. But for now, were up and running, good as new.

Review 31 (2024-08-06 - Rating: 5)
Great service! Actually- early, efficient with time, able to fix problem quickly. Very reliable and responsive!

Review 32 (2024-02-17 - Rating: 5)
Dave and Benjamin Franklin Plumbing were amazing! We had gotten a quote from Radiant at first, which ended up being 100% absurd as Benjamin Franklins quote was 7x LOWER than Radiants to do the sewer line work. Dave and his crew also completed the work in 1 day when Radiant was saying it would take 1 week. I will never use Radiant again and will go only with Benjamin Franklin from now on for our plumbing needs. Highly recommend them. Thanks for the great work!!!!

Review 33 (2023-10-02 - Rating: 5)
Thank you so much Tim for coming out today on such short notice and doing an amazing job. I called at least 15 other plumbers that weren’t able to come out today even the ones that say they have 24/7 emergency service and Tim was here in 30 minutes. I highly recommend this company but especially Tim. He was a breath of fresh air.

Review 34 (2023-12-30 - Rating: 5)
JP did a fantastic job educating me on the systems of our home. We just moved in and needed several plumbing things addressed and JP took the time to fix all of the issues and to explain how the systems worked. We have you used Benjamin Franklin Plumbing several times and always have had a good experience.

Review 35 (2024-02-26 - Rating: 5)
These Guys are awesome!!! Their Skills and Dedication to getting the Job done right are impressive. I highly recommend this Company should anyone ever be in need of Quality Plumbing!!! P.s. Tim Peterson is the AWESOME LEAD MAN, Excellent Tech.

Review 36 (2023-12-08 - Rating: 5)
Communication with the office was clear, timely and honest. I wasn’t home but my wife thought Donovan shared the options after diagnosing the issue we were having with our kitchen disposal. He gets a plus for letting my daughter get her toy toolbox and work beside him. Also a plus you sent a Boston to a former Bostonian’s house!😂

Review 37 (2024-06-26 - Rating: 5)
Ive been a customer with BF for years and a club member. Big Mike was able to help me and offer great advice for my plumbing issue. They are my go to!!

Review 38 (2023-10-24 - Rating: 5)
Dave has done a wonderful job for us each time he comes out. He is very nice, informative and gets the job done. He thinks outside the box to resolve issues and we are thankful to have him come out anytime we need him.

Review 39 (2024-02-21 - Rating: 5)
I had a burst pipe that I didn’t notice until about 4pm. Called these fine folks and had Ryan the Plumber here by 5:00. They were really friendly and decently priced. Would recommend!

Review 40 (2024-03-04 - Rating: 5)
Two bathroom sink faucets were installed in a timely manner. Mike took time to answer our questions. He was very pleasant. I highly recommend both Mike and Benjamin Franklin Plumbing.

Review 41 (2024-05-15 - Rating: 5)
We’ve used Benjamin Franklin Plumbing several times at different homes, for different issues. They are thorough, friendly, informative, and generally fast to respond. I highly recommend.

Review 42 (2023-12-20 - Rating: 5)
Punctual, knowledgeable, and Donovan recommended various solutions and options.Excellent work, cleanly, conscientious, and personable. Hire this company and if you are lucky you will get Donovan as your technician. But from my experience, and this is the second time I have utilized Benjamin Franklin, all their service technicians are first rate.

Review 43 (2024-01-24 - Rating: 5)
Donovan was great, explaining as he went, and treating our house like it was his own. Also the company was great at communicating the appointment time , and the technicians ETA. Would recommend!

Review 44 (2023-04-13 - Rating: 5)
Donovan was a great plumber who completed the toilet installation very well. He was personable and congenial. I appreciated how he answered all my questions, and completed the service cleaning up nicely after he finished. He was very helpful, and I will be calling Benjamin Franklin Plumbing again if needed because they scheduled me very quickly, and took care of my plumbing problem rapidly.

Review 45 (2024-05-09 - Rating: 5)
Mike did a fantastic job! He was quick and efficient. I highly recommend Benjamin Franklin Plumbing. Excellent customer service!

Review 46 (2024-06-26 - Rating: 5)
Donovan was fantastic, took care of our issues quickly and professionally. 100% recommend! Thank you!

Review 47 (2024-01-17 - Rating: 5)
Michael provided OUTSTANDING service. Was very professional and explained everything. He resolved my issue promptly. On top of that, he was amazing with my dog. Thank you Michael for your excellent service.

Review 48 (2023-08-10 - Rating: 5)
Tim and his co-worker Gabe were super! Explained all the possible problems that might be causing our shower to leak into the cabinets. Tim ran a number of logical tests to isolate the problem and got to the root cause. Plus Tim was just a great guy to talk with while he was doing the work. Great service!

Review 49 (2023-10-03 - Rating: 5)
I used Benjamin Franklin Plumbing again for a few maintenance issues. Ive been happy with their responsiveness in the past but extremely happy with Ryan Kennedy today who showed up on time, explained what he was doing in terms I could understand and helped me identify options I needed to investigate (water softener replacement). I will definitely use them again and request Ryan again if I can!

Review 50 (2023-10-15 - Rating: 5)
Our Benjamin Franklin techs are always excellent at what they do. Tim was our tech for our annual inspection and as usual he checked everything in and out of the house. A couple of things were wrong, but nothing major. He then made recommendations for service. Great job again. Thanks

Review 51 (2023-10-10 - Rating: 5)
I called early Wednesday afternoon because our sewer was blocked up. They came out a few hours later and was able to locate a broken sewer line. They came out the next morning and worked most of the day to repair the break. I was very happy with the work Tim did from BF Plumbing and would most definitely have them out for any of my future needs. A+++ response and service.

Review 52 (2024-02-07 - Rating: 5)
Michael did a great job fixing my outside valve. He listened to what I needed done and then he got to it. When he finished he showed me what all he did. Would definitely have him out to fix any future problems. But

Review 53 (2023-12-27 - Rating: 5)
When my shower began misbehaving shortly before December 25th, I panicked. With the urging of my son who emphatically recommended Benjamin Franklin Plumbing, I made an appointment. The companies high standard shows: each individual was most courteous and decidedly efficient - plus, the pricing was more than fair.My son was right in his high assessment of Benjamin Franklin Plumbing.Lucky me.

Review 54 (2023-10-11 - Rating: 5)
For the second time, Dave was excellent. He was very thorough in explaining the options and pricing. Benjamin Franklin came recommended by a neighbor and I can see why.Please commend Dave for his exceptional job.Thanks again!

Review 55 (2023-07-26 - Rating: 5)
Ben Franklin Plumbing is a very professional business; they get it done. My plumbing repairman was Dave Lambert, who has multiple years of experience. I had a leak emanating from my foundation, costing me water aches (I live on a well). He quickly diagnosed the problem as being a T&P plug on my water heater - it was getting so hot that the hot water was backing up and releasing into my yard. Dave just had to replace the T&P. Phew! I was having nightmares of having to break up my foundation. It cost me a bit, but having our water pressure back is worth every penny. Thank you Dave and Benjamin Franklin Plumbing for repairing and responding so quickly.

Review 56 (2023-03-14 - Rating: 5)
Dave arrived a little early (which was great). He explained the pricing well (more expensive than we expected, but he and his partner efficiently worked on one part of the project while my husband dashed off for a replacement faucet). A few hours later, after fighting with some old parts that didnt go down easy, we were presented with a shiny new faucet and lovely running water. We are very pleased!

Review 57 (2024-01-05 - Rating: 5)
Tim was very knowledge and great. He was quick to diagnose and get the root cause of the issue and have the problem fixed in less than a day for my Navien. Highly recommend.

Review 58 (2024-02-05 - Rating: 5)
Mr. Lambert and his crew came out and did a great job on the assessment of the problem. Definitely kept a solid line of communication open and provided great customer service.

Review 59 (2023-03-11 - Rating: 5)
Called on a Saturday, and Tim was here within an hour. He did excellent work at a fair price, my equally as important, he had a very friendly and professional demeanor. He even answered plumbing questions for me that had nothing to do with the job he was here for.Though plumbing issues are never good, my experience with Benjamin Franklin was. And Tim was great!

Review 60 (2023-05-26 - Rating: 5)
Had them quote replacement for my water softener system. Ryan walked me through different options and provided a competitive quote for a filtration system instead. He even stuck around to answer various unrelated newbie plumbing questions I had.They returned the next day for the install, which was done meticulously. Great craftsmanship. Thank you Ryan and Benjamin Franklin plumbing team!

Review 61 (2024-01-22 - Rating: 5)
Tim was excellent. Explained the situation and talked thru the various plans to get back up and running. Knowledgeable and got it done quick! Great guy and company!

Review 62 (2024-05-08 - Rating: 5)
Michael provided a great experience. On time, thorough, great job, looks great. Appreciate all the information regarding the install. Definitely would recommend.

Review 63 (2023-07-31 - Rating: 5)
Ryan and Trevor solved a problem with my copper pipe and updated my tub/shower to newer faucet/shower set.They did great work and were personable and easy to work with.Water heater installation also went without a hitch several years ago.

Review 64 (2023-08-21 - Rating: 5)
We called Benjamin Franklin Plumbing to service our tankless water heater and clean out some slow draining sinks. Donovan our tech was AMAZING, professional, pleasant and efficient. He explained what was happening in each scenario, fixed the issue and provided guidance on keeping it from happening again! Highly recommend.

Review 65 (2024-02-15 - Rating: 5)
I’ve always been satisfied with Ben Franklin and excited to see they are here in Austin. Donny was amazing, knowledgeable, friendly and thorough. Even helped with an issue that I didn’t that he could service. Yay!!!

Review 66 (2024-05-22 - Rating: 5)
Ryan was the best! Thank you for finding and fixing the leak and applying copper tubing to make it last longer! I will use them again!

Review 67 (2024-03-05 - Rating: 5)
We recently had Benjamin Franklin Plumbing perform a home plumbing evaluation. They quickly diagnosed what I already knew. Our cut off valves for the sinks and toilets were nearing the end of their life cycle. Some of them had to be set just right to avoid a drop. We then scheduled to have them replaced by 1/4 turn valve stops. Ryan was very professional throughout and was able to replace all 13 and test them in little over 4 hours.

Review 68 (2022-12-27 - Rating: 5)
Our entire experience with Benjamin Franklin was amazing. Fast, responsive, easy to communicate with. Dave was incredibly professional, knowledgeable, and efficient. When the problem/repair was different than originally quoted, he revised the statement which saved me money! Highly recommend!

Review 69 (2024-05-03 - Rating: 5)
We a had problem with our sink and they came out quick. I will definitely be calling again in the future. They did a great job.

Review 70 (2024-02-12 - Rating: 5)
Water heater was not putting out hot water. Tim Burton from Benjamin Franklin PLUMBING quickly traced the problem to a GFI plug in the Garage (that serves the water heater closet)that was tripped during blackout the night before. Hit reset button. Trip charge only. They moved to the top of my plumber list!

Review 71 (2023-11-17 - Rating: 5)
I hired Benjamin Franklin plumbing to replace an old broken and rusted garbage disposal. I also had them replace the sink drain baskets on each side of our kitchen sink. Ryan did a great job and I’m happy. Thanks.

Review 72 (2024-04-22 - Rating: 5)
Came right within scheduled time frame; diagnosed problem within 5 minutes, fixed it and checked it was under warranty so no charge; a great plumber, professional focused, clear

Review 73 (2023-10-26 - Rating: 5)
I had discovered standing water in my dishwasher. I figured the blockage may have something to do with a friend DIY installing a new disposal for me recently. So, I had to bring in the big guns to help solve the mystery. I called Benjamin Plumbing and they sent out Mike and Trent to help me out. They were both very kind, courteous, and quick to solve my disposal issue. Mike took the time to check on all the toilets in my house to make sure they were flushing well, And Trent kept me in good spirits while he did his work on the diposal and gave me great tips on removing the moldy damaged base board, and replacing it with a newly cut out board that has been painted with KILZ paint! Super grateful these guys were able to make it out to my house today!

Review 74 (2023-09-10 - Rating: 5)
Awesome service, very professional and HONEST. Ryan walked in stated he thought the problem could be A or B and why he thought that and if it wasnt A or B explained the next steps in detail before beginning the work. I was amazed because he was very clear he didnt want us to be suprised by anything we werent expecting. And it turned out to be issue A and he had the issue fixed in about hour. He also shared preventive maintenance tips to help prevent the issue from reoccurring. Service and professionalism like this doesnt happen everyday, especially on a Sunday the 1st day back for the NFL.

Review 75 (2022-08-01 - Rating: 5)
3rd time I have used them. 1st time was great. 2nd was not so great. The tech got the work done but some of the things he did were questionable. Any way that tech is no longer with them I was told after I had asked specifically that he not be sent. Today was 3rd time and Andy was great. I knew the moment we met he was going to be a great tech. Very professional, thorough and skilled worker. Fixed my issue in good time and very satisfied with the whole experience.

Review 76 (2023-08-09 - Rating: 5)
I have utilized Ben Franklin Plumbings services for 20+ years. They are not always the cheapest but are by far the best value. You get what you pay for and with BF Plumbing you pay for knowledgeable, highly qualified technicians who know what they are doing and are responsive and respectful. love them!

Review 77 (2023-05-02 - Rating: 5)
Great service. Water heater died and same morning I called someone was out to review situation. 1st thing the following morning the team showed up with the new system and replaced. Total down time less than 1.5 days from when it went out to when we had hot water again. On time and completed as proposed at fair price. would use them again!

Review 78 (2024-08-06 - Rating: 5)
Very professional et took time to answer my many questions. I definetly recommend them.

Review 79 (2023-10-11 - Rating: 5)
Installation of new hot water heater went well. However, a corroded hot water pipe joint inside a wall failed while Dave was still on site. The Ben Franklin team was able to repair the leak before they left. Good job

Review 80 (2023-05-11 - Rating: 5)
I think this company is actually honest. I have the annual maintenance plan; I normally do not get those things, but this company is worth it. For less than $100, it includes annual water heater flush, and annual check of all plumbing. They called me to remind me; I did not need to nag them. Same day detailed quotes. Tim took the time to explain his notes of what is recommended, even exactly what parts (features) I can purchase for them to install. It was a very pleasant experience. Not a high pressure experience at all. Finally, a plumber I do not hate, and actually like.

Review 81 (2021-12-23 - Rating: 5)
TL;DR Summary: Extremely responsive after hours/weekend service. Tim was amazing.Water heater started leaking massively on a Sunday. Was able to shut off the water myself, and immediately started looking for a plumber that was open. I admittedly called Benjamin Franklin last out of the ~10 plumbers claiming to be 24/7 ( the name/mascot seemed silly to me ), but they were the only ones that picked up. Some of the others are just getting back to me days later.Tim arrived 15 min after I first called. Our water heater is in a difficult spot (in a tiny closet off of the garage) and he was able to quickly diagnose the leak source and identify where the problem with the drainage was. The original tank installers had installed the tank in a very lazy way, making service incredibly difficult without disassembling the plumbing around the tank, but he was able to quickly come up with really creative solutions that made it possible to service. He educated me on the whole system, and was able to answer in depth the technical questions I had about my system, alternatives (tankless), upgrades (re-circulation lines) and interactions with our enigmatic water softener system. He had multiple quotes ready for me when I asked for them, and was clearly tailoring his advice based on what was right for me, not what would get the company the most money.Benjamin Franklin is worth the premium for their responsive 24/7 service. Tim is an incredible resource that is skilled, knows his stuff, and has amazing customer service.

Review 82 (2024-05-16 - Rating: 5)
We had a clogged toilet. Tim explained the options, starting with the least expensive. Thats the one we chose and he did a great job as well as giving us a few pointers on plumbing in general. Super happy with my experiences with Ben Franklin Plumbing.

Review 83 (2024-07-22 - Rating: 5)
Donovan of Benjamin Franklin Plumbing was very respectful and honest. His work was impeccable.

Review 84 (2022-02-08 - Rating: 5)
Highly recommend! They were able to schedule me for same day service to repair a leak that forced us to keep our water shut off and even arrived earlier than the scheduled time. Andrew was very professional and efficient in his repairs and the cost was much lower than we anticipated. Will definitely use Benjamin Franklin Plumbing in the future if needed.

Review 85 (2024-10-08 - Rating: 5)
I needed a new electric water heater installed - called and they scheduled a technician to come out right away! Michael M was awesome and explained everything he needed to do, options and pricing. Very happy with service, reasonable pricing and would call again for sure if any plumbing service is needed!

Review 86 (2023-12-04 - Rating: 5)
This is our 1st year as members of Benjamin Franklin Plumbing. High five to our exceptional service provider/plumber, Donovan. I cannot emphasize enough how impressed I am with the service and professionalism he provides during our annual check and as needed. From start to finish, Donovan goes above and beyond to ensure a seamless and satisfactory experience. His attention to detail and dedication to providing the root problem is addressed is commendable.Overall, my experience with Donovan from Benjamin Franklin Plumbing surpassed all expectations.

Review 87 (2024-01-18 - Rating: 5)
Benjamin Franklin is just the best. Had a toilet/drainage issue that could have been a much bigger job to fix, but the tech isolated the small issue and fixed the issue. Cant recommend them enough for their trustworthiness

Review 88 (2023-07-18 - Rating: 5)
The extensive work on the water line into the house was impressive: timewise and working during a 100 degree day. We hope the instalation of the water pressure regulator and a water filter will be a plus for many years to come. Tim did a great job over two days of hard and patient work, was very friendly and well informed on all the issues that came up. Hope he can help us in the future, and I recommend the company to anyone from here on. Well done!!!

Review 89 (2024-06-04 - Rating: 5)
Michael did a great job installing a new waterheater at my house! He came out for the annual inspection of the plumbing and to flush the waterheater. I noticed water in my drip pan before he came and he confirmed I needed a new waterheater. Once I decided on which waterheater to purchase, Michael had the shop bring out the new waterheater and he got the old one removed and the new one installed in no time! Michael was very professional and friendly. He explained what he was doing and did a great job!

Review 90 (2024-06-05 - Rating: 5)
Tim with Benjamin Franklin Plumbing has always been reliable, and does excellent work. He is always willing to answer ALL my questions, and makes recommendations regarding products and services. Whenever we need plumbing services, I highly recommend Benjamin Franklin when you have plumbing issues.

Review 91 (2023-04-22 - Rating: 5)
Ryan came out on a weekend and was amazing. He diagnosed a leak which was fair complicated and required him cutting a patch out of a ceiling. He was enthusiastic about helping several different ways to diagnose a non obvious leak. After ruling out a few obvious sources, Ryan was able to correctly discover and diagnose a leak other technicians entirely missed. He went above and beyond to finally give us a better idea of what was wrong. He was extremely professional, personable and easy to work with. Could not recommend Ryan more!!!

Review 92 (2024-05-09 - Rating: 5)
5/9/24...Tim serviced hot water system, thank GOD! Its such a comfort & pleasure to have Tims exceptional professional guidance in assisting me in understanding step by step as he serviced my home. Thank you Tim!🌹5/23/23...Trent, Ryan & Tim thru themselves into gittin er done!!!!!!! Amazing a upcoming holiday weekend as well...So grateful for these hard working champs, and the kind consideration they showed me! The closer it got to 5pm they were still hard at it - sweat and all without a single complaint!Please consider giving these guys a good pay increase for all theyre hard work, their work ethics & exceptional customer service!I certainly will at anytime recommend Benjamin Franklin Plumbing to my Manor/Elgin neighbors!

Review 93 (2023-09-19 - Rating: 5)
Ryan was very friendly and helpful in resolving my washer overflow problem. He checked the drain pipe first and found it unnecessary for a more expensive repair. I appreciate that honest approach.

Review 94 (2023-10-18 - Rating: 5)
I had a leak in my sink at 4:00 pm. Ben Franklin plumbing had someone there by 4:00. Tim quickly fixed the leak and corrected some errors my dishwasher installer made. Couldnt be happier.

Review 95 (2023-03-27 - Rating: 5)
Tim was very respectful and informative. He fixed our outdoor faucet in just a few minutes. And the whole company was very responsive and communicated with us in a timely manner. Thank you!

Review 96 (2023-08-05 - Rating: 5)
Ryan Kennedy from Ben Franklin is phenomenal. He came over to diagnose our water heater issues, was very professional, and was able to triage the issue to stop the water flow. I highly recommend this company to anyone who needs a new hot water heater.

Review 97 (2023-07-14 - Rating: 5)
Tim Peterson with Benjiman Franklin Plumbing was very helpful, professional and thorough when he came to inspect a leak at our home. I appreciate his willingness to answer all of my questions and make sure that I didn’t have any further concerns. We will call them out again.

Review 98 (2022-07-19 - Rating: 5)
The service was exceptional. Monday morning I called Ben Franklin plumbing after noticing a water leak in our front yard. Tim Peterson was dispatched and quickly identified the problem as a tree root putting pressure on a joint in the main water supply to our house. Tim is the professional plumber you always hope to meet. Knows his stuff and takes the time to explain the issues and suggested repairs. Tim kept me updated every step of the way. Thank you so much for your superb same day service.

Review 99 (2024-07-19 - Rating: 5)
Ben Franklin Plumbing is awesome. I called them at 645am and left a message on voicemail; received a call back from Christine like maybe 10 minutes later. Got scheduled for an 8:30am appointment and everything went smoothly. Dave and his coworker came and looked at the issue, gave me a quote for the work (on the spot) and completed it within a reasonable time. We are a non-profit charitable organization that is run by all volunteers. We had an issue in our concession stand. Ben Franklin was understanding of our budget and helped with a little discount. I highly recommend!

Review 100 (2022-11-22 - Rating: 5)
Tim did a great job! He diagnosed the problem quickly and provided an estimate on site that I agreed to. He immediately got to work and resolved the issue. Very happy with my experience and the service that Tim provided.

Review 101 (2023-06-07 - Rating: 5)
Tim Peterson came and did a very good job for us. We had called Roto Rooter yesterday and they came and wrongly assessed the problem and gave us a huge estimate! Fortunately Tim Peterson came and not only diagnosed the problem but fixed the problem at a fraction of the price!! We are very pleased with the service provided.

Review 102 (2022-06-09 - Rating: 5)
This is the second time Ive had Ben Franklin out . First time was for a leak on moving day which they took care of quickly. Not a fun thing to deal with water spewing from a pipe in the wall on the day you move. Because of how they dealt with everything that day I was confident they could handle a garbage disposal install. And they did. Came when they said the would. Charged what they estimated. Called to confirm. And followed up with an emailed receipt. Im not a fan of parting with my money, but when its to a service provider like Ben Franklin and their employees like Tim Peterson, Im happy to share theyre quality people who do quality work. Definitely and highly recommend these folks.

Review 103 (2023-07-11 - Rating: 5)
We had a plumbing emergency late one night. Benjamin Franklin was able come out early the next morning and take a look. Brandon was very helpful in explaining the problem, showing us camera images so we could see what was wrong. Able to promptly solve a huge issue. Thank you!

Review 104 (2023-07-13 - Rating: 5)
I had a water heater leak the week of July 4th. I was told it would be the next week before someone could come out by other companies. BFP came out that day and replaced it the next day. And did it right ✅ Very nice. I rent, therefore. I cannot comment on the cost. they worked with my landlord.

Review 105 (2020-07-02 - Rating: 5)
Dave was great to work with. He was very patient, flexible, and professional. He worked quickly and was very self sufficient. He replaced 2 old toilets from the 70s and fixed our kitchen disposal. I appreciate that he work a mask given that COVID is still alive and well and we are trying to be very cautious. I feel that was respected. The only thing that could have been better is if boot covers were worn because we have some white carpet, but thats not a significant critique. I think he did a great job and would gladly work with this company again.

Review 106 (2023-08-22 - Rating: 5)
We called and had someone the next day at our home, problems were fixed in less than 1 hour. Fast and efficient is what I strive for and I wasn’t disappointed. Thank you for your help! Will definitely recommend!

Review 107 (2022-07-22 - Rating: 5)
Thanks, Manny for your time & prompt attention to our Plumbing mishap. You made the Rest of Our Day especially since it was Our Anniversary. Thanks, also to the Company for not Breaking the Bank in Charges. Cost Services for the Job you performed was very Reasonable. Thanks to you & Ben Franklin Plumbing for understanding in times like these; its good to know that were not being taken advantage of in over Pricing! Like the Old saying goes: Every Little Bit Helps!. So, from an unexpected Disaster this morning-- Robert & I are back to smiling this afternoon. Manny keep up the GREAT WORK!! I not only Appreciated your very Sharp & Professional Look; I also noted that your Arrival time was impeccable ❣️👍. Mrs. Betty Davis, Boxcar Run, City 78745

Review 108 (2023-10-28 - Rating: 5)
Tim did a great job for me in a short amount of time. We had a sleeping baby next door and he knocked out the job without waking her up which was greatly appreciated. Will use Benjamin Franklin again.

Review 109 (2023-01-06 - Rating: 5)
Great guy, very knowledgeable and friendly. Did a great job installing our water softener. Instructed us on the amount of salt to use (I wouldnt have known). If I have any plumbing needs again, Franklin will be the place I call.

Review 110 (2024-01-17 - Rating: 5)
Great service from Ben Franklin plumbing. Both of the technicians I saw were super nice and explained everything . The office staff were very helpful as well. Thanks!

Review 111 (2022-01-18 - Rating: 5)
This was my second time using Benjamin Franklin Plumbing and I would highly recommend them. This time, we had an old water heater in the attic that was leaking. They came out late on Friday afternoon, diagnosed the problem and gave me a quote to replace it. They were back Monday morning to do the work. The things I liked: they did exactly what they said they would do, when they said they would do it, for the price they quoted. No surprises. No discoveries. They were very thorough and professional. Highly recommended. I would use them again if needed.

Review 112 (2022-08-16 - Rating: 5)
I have relied on Ben Franklin Plumbing for plumbing service for years. They are honest, reliable and remarkably qualified. Tim helped me with an exceptionally difficult repair this time. The drought caused my concrete patio to pull away from the house slab and taking my hose faucet with it! Tim was able to save the damaged copper pipe and re-establish the hose bib, better than the original. I appreciate his personable and professional service to resolve this issue. I will continue to rely on Ben Franklin Plumbing for my future needs.

Review 113 (2021-03-17 - Rating: 5)
Tim was a god send. He was very professional. He was able to troubleshoot and repair our issues quickly. Tim completely explained everything he needed to do to resolve our issue before he started and the price was very reasonable. When Tim was done he cleaned up thoroughly. Thanks Tim, you were awesome.

Review 114 (2021-10-16 - Rating: 5)
I noticed I had a big water leak outside of my house and called this company for service (it was a Saturday). Even though I was at work they got back to me immediately and had a great guy out quickly. He identified the problem and had it fixed within 2 hours. I was kept on the loop on costs, timing and all expectations of fixing my issue. My plumber Andrew was fantastic and I HIGHLY recommend him for anything plumbing related. He’s my new go to guy.

Review 115 (2024-01-06 - Rating: 5)
Great job, no leaks and improved water flo.Tim did an excellent job in making sure all the kitchen valves and hoses were functioning and without leaks

Review 116 (2022-04-04 - Rating: 5)
Manny arrived as scheduled, and greeted us courteously and professionally. He inspected the problem with our kitchen faucet that we had discovered over the weekend, and he explained that what we had thought was wrong did not affect the functioning of the faucet. He tightened up an Allen screw, found the decorative part that we thought was missing and re-installed it. Then he asked me if there was anything else that he could do for us, and I told him about an error code on our Tankless Water Heater that I had noticed. He inspected it, and offered me some advice about the least expensive way for us to proceed. He told me that there would not be a service charge for todays visit. I will follow--up on Mannys suggestion, and I hope that Benjamin Franklin Plumbing will send Manny the next time we need a plumbing service. Manny was friendly, punctual, and helpful!

Review 117 (2023-07-07 - Rating: 5)
OMG!!! The Tech Tim P. that help service our property was on time, highly knowledgeable, very professional and had excellent customer service. I will recommend calling them for all of your pluming needs. When I call I will surely request him again!!!!

Review 118 (2024-03-27 - Rating: 5)
Jared Melton from Benjamin Franklin Plumbing showed up on time. He was courteous and thorough. He drained the hot water heater and inspected all the plumbing. He provided an estimate of other non-urgent repairs. Overall it was a great experience and we definitely recommend this service.

Review 119 (2023-02-17 - Rating: 5)
I value the inspection service provided by Ben Franklin and Tim Peterson did it today and was outstanding. Received excellent advice as to what issues should be addressed now or later and answered my questions. Never had anyone been as thorough and knowledgeable. Thanks, Tim

Review 120 (2021-05-10 - Rating: 5)
This is an excellent plumbing service! I had them relocate a plumbing vent and despite having to work in a pretty tight space, Tim got it exactly where I needed it without the need to remove drywall. They have a fantastic scheduling system and their proposals for work are itemized and clear. I would definitely use their services again and would recommend them to anyone in need of an awesome plumber!

Review 121 (2022-04-04 - Rating: 5)
Very responsive and professional! We had a sewer main clog, it was backing up into the shower area and very stinky. We needed someone fast and they came out same day; got it cleaned out, reinstalled toilet and left the area clean of debris. Would recommend them as a reliable plumber!

Review 122 (2022-02-17 - Rating: 5)
To start, I am a female, first time homeowner with an understanding of consents of how things in a home work. The Tech that came over to install the water softener/filter system was the same that gave us the quote for it. This place was the mid-range quote we got of 3. Andrew was polite, friendly, knowledgeable, and honest. I have been making the appointments and having my fiancé do all the talking with the technicians because I know nothing about plumbing. After checking on the progress of the softener installation on and off, I was able to ask questions and Get correct answers the first time. I was not given the run around or advised incorrectly. After installation was finished, we called back and left a message with BF plumbing because we noticed some things weren’t acting quite right. The owner called us back within 10 minutes and said the tech would be out again at 8 the next morning to double check things. He arrived on time, checked the connections and valves for the new system, and checked the water pressure throughout the house. Said everything looked good (we’ve always had good pressure, we just noticed a small dip in it due to the new system. Barely noticeable, but we value our water pressure. Lol.) This tech went so far as to apologize for the fact we felt we wanted to ask him to double check things- completely professional. We expressed we were not dissatisfied with the service or quality, but wanted to ensure everything was as it should be. After hearing we were satisfied, he left to make the rest of his appointments for the day.I will not work with anyone but Benjamin Franklin plumbing from now on. I know I will get honesty, and quality. This was the first big improvement of many in our home. It was a great experience.

Review 123 (2024-03-27 - Rating: 5)
03/27/2024: New washing machine to be delivered in the afternoon and in the morning discovered hose bibbs were FUBAR. Called Ben Franklin and they sent Jared out literally within minutes. Bibbs replaced and Im ready for the new machine with peace of mind the water connections are solid. Incredible!05/03/2023: Another Benjamin Franklin project - clogged kitchen sink drain and low pressure on the hot water side of kitchen faucet. Tim explained the procedures he would use to clear the clog, and went after it doggedly until it was cleared. He also showed me the problematic valve he replaced that was the cause of the low pressure. Cleaned up the work area well. Very courteous and professional.12/02/2021: Just used Benjamin Franklin again, this time for a water heater replacement. They came out the morning after my call to diagnose the job, and the following morning Andrew was out bright and early to perform the replacement. Another quality, first rate job. Andrew answered all my questions and explained everything he was doing, and we even managed to chat a bit about our mutual love for motorcycles 😀02/09/2021: Jonathan was friendly, professional, and fast! I was afraid a toilet replacement would take a lot longer - or even overnight - but he was able to get a new toilet out to our house and installed in a matter of a few hours. And all performed with special attention to CDC guidelines for Covid safety. I will definitely use Benjamin Franklin for future plumbing jobs (and will request Jonathan do the work!)

Review 124 (2024-04-20 - Rating: 5)
Dave is very professional yet friendly. He always arrives on time and finishes the job quickly yet thoroughly. We are always pleased with his work and have used Ben Franklin Plumbing since we moved here over 30 years ago.

Review 125 (2020-06-12 - Rating: 5)
John was punctual and very informative. My husband asked a series of questions pertaining to our water heater issue. We were given quotes on how much various water heater systems would cost and how they needed to be installed so that they will properly work for years to come. We appreciated his time and his professionalism. I would recommend him highly to friends or family.

Review 126 (2020-01-07 - Rating: 5)
The two men who replaced our water heater were very professional and giving attention to details during installation. We are very pleased with their work.Jonathan was out today looking for a water leak. He is excellent, very thorough doing his job and explained as he searched for any leaks. He did a wonderful job.

Review 127 (2020-10-15 - Rating: 5)
Replacement of main feed transition fitting.Had a two man team worked well together. My questions before (estimator) during and after were answered thoughtfully and completely. Every step was exactly as promised. No extra charges or surprises along the way. Plumbing is clearly not a discount operation but very very happy with work quality and timeliness.

Review 128 (2024-06-18 - Rating: 5)
Donovan did such a great job explaining what happened and getting us all set quickly and thoroughly. Thanks!

Review 129 (2023-03-23 - Rating: 5)
Donavan was on time, and was able to diagnosis the issue and fix the disposal. He also answered additional questions I had.Is the work warrantied? If the disposal fails again will BF cover part or all of any future repairs?

Review 130 (2024-01-28 - Rating: 5)
Yes, did a great job.Eased my mind in the complications of my plumbing. I also felt very comfortable having him in my home.

Review 131 (2022-08-04 - Rating: 5)
Andy was the best. We came home to a flood inside the house from the sewer line after regular business hours. We were able to reach Benjamin Franklin Plumbing for an emergency response. Their plumber, Andy, showed up quickly, found the blockage and worked into the night until the complicated problem was solved. Without the after hours response, we wouldnt have had working toilets during the night. Plus, Andy is a really knowledgeable, nice guy who kept us informed every step of the way.

Review 132 (2022-02-21 - Rating: 5)
Andy Garcia was on time, professional and provided an honest evaluation of what I needed to do to address the resin beads that were released into my water system as a result of my water softener failing. His recommendation was $2,400 less than another plumbing company estimate (they wanted to do much more work than was necessary). Greatly appreciated an honest company and representative and highly recommend.

Review 133 (2019-10-20 - Rating: 5)
John was my Technician and exceeded my expectations during my appointment today. First, he was able to come earlier than scheduled which really worked better for my schedule today. He was professional, answered all of my questions before starting his work and completed the job in less than 30 minutes! He is committed to deliver the best customer experience which I really appreciate! I hope that I can schedule him for my next appointment!

Review 134 (2024-01-06 - Rating: 5)
What an outstanding job Mr Lambert and Mike performed for us today! I really appreciate their professionalism and help. I recommend Benjamin Franklin Plumbing to my friends and family. Mr Lambert and Mike went above and beyond their duties and now our toilet fixture looks amazing! Thank you tp both of them, for their time and expertise.

Review 135 (2023-11-24 - Rating: 5)
Christina answered the phone promptly and made setting an appointment very easy.Donovan was great. Good communication and fast service.

Review 136 (2024-02-13 - Rating: 5)
Arrived promptly. Very courteous and knowledgeable.He explained in detail my situation and was very helpful as to my hot water heater options.

Review 137 (2022-10-07 - Rating: 5)
Both Dave and Dalton were very knowledgeable and polite. They showed up last minute to take care of an urgent matter and did a great job. Definitely recommend!

Review 138 (2022-03-24 - Rating: 5)
Tim was very professional and thorough. He ran a camera through my sewer line and was able to tell me how many feet my sewer line had a belly in it and after 16 ft continued to run and tell me that at 36 foot that i had another issue. My home is 40 years old and recently have been getting clogged drains backing up into the tub. I knew I had an issue but feel very confident that I am working with the right company. Thank You! I will continue to use Benjamin Franklin Plumbing for my home.

Review 139 (2021-07-08 - Rating: 5)
Andrew was very friendly, informative, and professional. He answered all my questions and told me everything that had to be done. He tried several easier, cheaper options before he decided to do the expensive option on my double sink plumbing- which was needed. My drain was missing a clean out port so he had to put one in. because the builder had never put one in!So glad Andrew came and did my job! I will definitely call Ben Franklin and ask for Andrew.

Review 140 (2024-07-03 - Rating: 5)
Pretty cool dude, quick and efficient, knew his stuff, reasonable rates. Good experience

Review 141 (2024-04-11 - Rating: 5)
We had a vague and confusing problem and the plumber was able to help us work on it. Friendly and on time, same day service.

Review 142 (2024-01-08 - Rating: 5)
Donovan and the team were always very professional and communicative during the whole process. I would definitely hire them again!

Review 143 (2019-08-13 - Rating: 5)
The guys were super friendly, clean, and respectful of our home. My baby was asleep when they arrived so they worked quietly so as not to wake her. They took the time to show me the issue, explain it to me in terms I could understand, and help me figure out the best way to fix to overall problem. I’d highly recommend using this company!

Review 144 (2021-01-20 - Rating: 5)
Dave is great guy. First appointment he pulled a squirrel out of my toilet trap..swear. Second appointment he repaired where the water came out and the gasket had gotten dry and would not turn off. Did good work triple checked. Professional, educated me on how, upfront of how to fix and pricing.

Review 145 (2020-10-18 - Rating: 5)
Had used Ben Franklin once before, was quite pleased with the service, didnt hesitate to call again. Quick response, I felt good about the tech they sent, he quickly found the problem, clearly explained the solution, worked hard, stayed late & cleaned up before he left. Couldnt ask for more & I highly recommend!

Review 146 (2019-11-05 - Rating: 5)
Fred was very easy to talk to and listened to the issues that I had going on. He had ideas for resolution and had a worker out there very quickly. He had a quote back to me within 24 hours. I felt like Benjamin Plumbing was there for me and not just the dollar. Highly recommend this group

Review 147 (2020-12-09 - Rating: 5)
I am super satisfied with my service ! The plumber that did the work, was one of the most thoughtful and professional servicemen, Ive ever met. He showed concern and compassion about our plumbing problem. He also explained, what we need to do to fix the issue and he helped use the formalize a game plan.Please let him know that we greatly appreciated his services and if needed in the future, we will definitely call your company and request this young man back personally.Sorry I forgot the name of the technician. He serviced a central Austin Tx address on December 9, 2020.

Review 148 (2021-01-15 - Rating: 5)
Same day service was what I was looking for, and they sent someone out a few hours later. He fixed the problem with some issues, but he wasn’t leaving until my problem was fixed. I paid $398 to get a shower faucet that wouldn’t turn off repaired. Trust me, it was not easy. I had another handyman try with no success. It was worth the price, especially for same-day service.

Review 149 (2021-08-23 - Rating: 5)
Second update: John came out and installed a new tankless water heater. The “old” one had a leak from the winter storm and was not reasonably repairable. Same great service, on time, excellent work, good advice on what our options were (and recommendation) and professional.Update: Tim from Ben Franklin returned after “Snovid” to test our pipes for leaks after the freeze and inspect our Navien. Everything still applies - great experience. And value-wise, yes good value.Poor install of tankless heater outdoors froze during 30 hour electric outage. BF did their level best but it is unfixable till it thaws due to dumb install configuration by another company. Seriously who runs water lines go 10 feet on the outside of the house? My suspicions about cold temps were valid but I was told all would be fine. (Thanks ARS)BF set the system so there wouldn’t be more damage with coming colder temps. Thoroughly explained everything and why. I’ll use them again for sure. Cant vouch for good value because this is a first, but I wish I’d hired them to put this in correctly. That would definitely have been a good value! We should send the bill to the install company 🙄Avoid tankless at your peril. Wish we’d kept with a regular tank. Not subject to electrical outage problems.

Review 150 (2020-03-01 - Rating: 5)
Friendly, professional service. John did a excellent job. Prior to the work, he took the time to go over my questions and explain the options. I will definitely call Benjamin Franklin plumbing to fix any plumbing problems again the next time I need service.

Review 151 (2016-07-17 - Rating: 5)
This was my best experience ever hiring a plumber! Brandon took great care of me. He was on time, friendly, knowledgeable and did exactly what he said he would do. I was just expecting to get an estimate for a new hot water heater that day and he could have done the install right then and there. I would have expected to have to schedule that for another time. Had two additional problems that he was able to fix and then I had him come back to do the water heater the next day. This plumbing company was recommended to me by a patient who was a retired plumber so I figured they wouldnt let me down, and they didnt. Brandon exceeded my expectations and left the place so clean you would have never known he was there! Thanks again Brandon you did great!

Review 152 (2018-09-12 - Rating: 5)
Easy to book appointment on line and received phone, email and text appointment reminders with options to cancel or change. Dylan, the service technician arrived promptly and was polite, informative and willing to answer all of my questions. He even put on booties to cover his shoes before entering the unit. I wanted a water heater flush to finalize the sale of my condo. He gave good, honest feedback and didn’t pressure me to do more than what was needed. Will definitely use Benjamin Franklin again in the future. Just be sure to have a check handy. There is a 4% service fee for using a credit card.

Review 153 (2019-06-10 - Rating: 5)
Called Benjamin Franklin to get another opinion on an issue I have been having. John Copeland came out and I explained what the issue was. He let me know what he thought the issue was and how it needed to be fixed. I did not go ahead with the fix at the moment but he provided me with a proposal for the repair which I will then use to plan my budget for this repair. John was awesome and hope to see him again once I am ready to go forward with his proposal.

Review 154 (2019-12-13 - Rating: 5)
Dave was very knowledgeable and thorough. He answered my questions and gave me additional information for my quote. Waiting on the estimate. Benjamin Franklin Plumbing was great in accommodating my schedule, updating me on my appointment and arriving on time. Great service. Thank you!

Review 155 (2019-07-24 - Rating: 5)
So happy I chose to go with Benjamin Franklin! Jonathan was my Plumber and he was awesome! Super friendly, explained everything, fast and efficient! I was so happy with the experience I signed up for their yearly membership. It’s a great deal for what it includes. If you are looking for a plumber, try them out and ask for Jonathan.

Review 156 (2021-02-23 - Rating: 5)
Unbelievable professionalism! I called on Friday amidst the worst ice storm Texas has had in years, received a call back within the day, and Jonathan Willis was at my house on Monday, crawling under a pier and beam 100-year old house with 40-year old PVC pipes. He worked for hours to fix multiple breaks in multiple locations in the wet muck under the house. He never complained. He was very respectful and followed Covid protocols. We were stressed, tired, dirty, and frustrated, but his caring and effort really made us feel that we were more than a “job”. Appreciate you, Jonathan! (He deserves a raise!)This is not the first time we have used Benjamin Franklin. Every time it has been a job well done. Thank you! And a special thanks to the phone personnel, as well. They were kind, friendly, and very caring!

Review 157 (2019-06-15 - Rating: 5)
Customer service is excellent!! As a realtor, its important that my clients understand exactly what theyre buying. Dave spent a ton of time with both myself and my client walking through a property of interest and explained in detail the good and the bad!! Cant rave enough!! Thank you Benjamin Franklin Plumbing!!

Review 158 (2021-02-01 - Rating: 5)
I will continue to use your company for my plumbing needs.Jonathan Wills is very knowledgeable, patient, and helped me so much with the problem I had when my water company turned off the water on Thursday. While it was turned off I had screaming noises coming through my pipes. That has never happened before. When I went to use my bathtub I had dirt and yellow water coming out. My softner’s filter was so full of the brown dirt that my water was continuing to be yellow. He replaced my touch n go faucet that I had just had installed last year back to a normal one. I now know how to fix this if it happens again. Thank you for servicing Liberty Hill. I had called three companies prior and not one services this area. The technology you use with the COVID form and paying the invoice online using Adobe and signing is very useful and easy. I also liked the fact that a picture and some information about my plumber was sent to me before he got here. You are a very good company and I am a very satisfied customer.

Review 159 (2024-06-08 - Rating: 5)
I highly recommend Ben Franklin Plumbing and technician Jared P. The installation they did was professional and fast. Benjamin Franklin came out to our house the same morning we called for an estimate and again the same morning we called to perform the job. Excellent work, timely service, and very competent and friendly office personnel. We will certainly use them again.

Review 160 (2021-07-23 - Rating: 5)
This company was very responsive and quick to arrive to a newly found leak. The plumber, Wayne, was professional and communicative and helped me understand what was happening in detail. Other than the VERY high cost it took to repair a leak from my water main pipe (right where the irrigation system split off), I am a happy customer.

Review 161 (2020-12-21 - Rating: 5)
Weve used Benjamin Franklins Plumbing for many years and they never disappoint. Theyve been able resolve many of our issues and answer all of our questions.Evan did a great job being patient with us and answering our questions. We had a lot questions for him since weve only lived in our house for a year.

Review 162 (2023-11-01 - Rating: 5)
Dave Lambert and Mike from Benjamin Franklin Plumbing came to our house to find out why we had only slightly warm water early today. Dave tested the system and all indications were normal. I confirmed that hot water was now at the shower.Mike performed preventative maintenance on our 4 year old gas hot water heater by flushing the tank thoroughly to force out mineral deposits.Thankfully, the water heater installed by Dave of Benjamin Franklin Plumbing has a large diameter ball valve which allowed most of the mineral deposits to be flushed out.Dave Lambert and Mike were very professional and friendly. If this issue recurs, Dave said they will further investigate.I highly recommend Benjamin Franklin Plumbing.

Review 163 (2023-10-25 - Rating: 5)
M Matheny did our annual maintenance review and gave estimates for water heater replacement. He was informative, thorough, and patient.

Review 164 (2023-12-14 - Rating: 5)
Michael was great -it was a bigger problem than I expected but he was phenomenal in explaining every detail -I will sure use them again

Review 165 (2021-12-06 - Rating: 5)
Benjamin Franklin Plumber Tim did a fantastic job. He was clear on explanation what the problems were and the expectations of fixings with the possibility of additional findings/problems/pricing.Tim was respectful upon entering the home and practice covid prevention. He completed the job quickly and put away my ladder! Very polite. Thank you!

Review 166 (2022-06-01 - Rating: 5)
Great service! Tim was amazing and very nice and professional. I had a new pressure valve installed so my sprinklers had enough pressure to come on and it helped with the water pressure in my whole house. Found my new plumber!

Review 167 (2023-11-21 - Rating: 5)
Donovan was very professional and did a great job installing our water heater. We will use Benjamin Franklin plumbing again

Review 168 (2022-03-15 - Rating: 5)
Andy arrived on time. He was pleasant, courteous, efficient, and explained what he would and/or might have to do. AFTER finding where the leak in the main water pipe into our house, he went to work on fixing it. He worked steadily and carefully until he fixed the leak. Give Benjamin Franklin and Andy a chance at your job.

Review 169 (2020-02-03 - Rating: 5)
Jason came out on Saturday at 4:00 pm to clear a clogged kitchen sink line. Turned out the problem was the whole line was clogged with grease over 22 years of use. Came back on Sunday morning and had to jet the whole house’s sewer lines. Took great care and checked it all out after he was finished. Now my plumbing is good for another 20 years. Cleaned up meticulously after he was finished. Sewer line is clean according to the camera after all was finished. A real class act and I highly recommend him.

Review 170 (2021-07-13 - Rating: 5)
Jonathan was very professional. He is very knowledgeable about his work and shared what he was doing as he worked. I really appreciated that he came back to check on a problem, which I think is okay now. I would recommend him and your company to anyone.

Review 171 (2019-08-02 - Rating: 5)
John took care of my plumbing issues quickly and competently, as usual. He’s done a lot of different jobs for me in the past year or two, always smiling and friendly. He explains everything very patiently, and listens to my stories, too.:-)

Review 172 (2024-08-09 - Rating: 5)
Excellent work! Friendly service. Very thorough.

Review 173 (2024-02-02 - Rating: 5)
Great job done by a great plumber from a great company. I love BFP. They are prompt, knowledgeable, RELIABLE, and responsive.

Review 174 (2021-07-08 - Rating: 5)
Just overall a great experience. I had the pleasurer of getting Andy Garcia as my tech. He came out explained what he will do step by step, then preformed each step. Once he was finished the job he cleaned and replaced everything like he was not there. Thank you Andy!!!!

Review 175 (2019-08-19 - Rating: 5)
This was a free follow up visit (water heater draining and whole house plumbing check) because I used Benjamin Franklin for some plumbing rework on a bathroom remodel. The plumber showed up on time, was friendly and thorough in their explanation of what they would be doing. They provided good advice on normal maintenance and completed the work quickly and neatly.

Review 176 (2020-07-07 - Rating: 5)
Jonathan worked very hard to fix the problem. We appreciate his professionalism and dedication in getting the job done. Plus he was prompt on arrival. I am very impressed and thank him for helping us fix our emergency

Review 177 (2019-11-04 - Rating: 5)
Excellent work on a unique issue. We had a stopped-up drain on a 4-in outside pipe. They used a special pressure hose to clear out the debris and junk from years of accumulation. Great work, responsive, and friendly - thank you Ben Franklin!

Review 178 (2021-04-22 - Rating: 5)
Dave came out to assess the work that needed to be done. Gave me my options and set the appt for the next morning at 9 am. They were about an hour late, but did get there. Andrew was the tech that performed the work and as with Dave was very knowledgeable of his craft. The work was clean showed a skillset that is not out there these days. They made my life easier. Will have them back when I get the next go around ready for them. They commit and showed up to do the work. Dont waste time calling around, just call Ben Franklin.

Review 179 (2022-05-04 - Rating: 5)
This was a proactive inspection of toilets, faucets, heater vent pipe, and low water flow issues. Andy explained toilet “guts” need replacing due to wear and tear as well as pressure reducing valve which is the most pressing issue as I have been dealing w low water pressure for a while. He was professional, thorough and knowledgeable and I will be implementing repairs.

Review 180 (2019-12-21 - Rating: 5)
We love BF plumbing! We’ve used them for years on big and small jobs. They are super knowledgeable, honest and professional! Dave Lambert is our favorite and he fantastic!!!! We appreciate this company and it’s team very much!

Review 181 (2023-01-06 - Rating: 5)
Have used this company for many years, for all plumbing needs. Today was my annual whole-house inspection & water-heater flush. Dave Lambert is back, & as always is competent knowledgeable & friendly