Coolray Heating, Cooling, Plumbing & Electrical

Located in Birmingham, Alabama

Address: 240A Lyon Ln, Birmingham, AL 35211, United States

Phone: +1 205-315-0411

Rating: 4.8

Services

On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-25 - Rating: 5)
Good morning. Coolray, Heating, Plumbing and Electrical employee were very professional, and knowledgeable. They informed me of their location 30 minutes prior to their arrival, and they were on time. When He arrived he assessed the situation and gave me an overview of what has to be done. That’s why I rated 5 stars. Also he stayed in his line of profession which was (plumbing.) Thanks for coming out on Christmas Eve. Merry Christmas 🎄 Donald

Review 2 (2024-09-23 - Rating: 5)
The technician was professional, personable, clear and concise in language and spoke directly to solving the problem at hand. He committed to developing a plan for installing a gas driven tankless water heater after a gas line is installed. We agreed to address my end of the project before going forward. I will contact the company then.

Review 3 (2024-12-24 - Rating: 5)
Very professional service and very polite technicians. I had a good experience with this group although seemed tad expensive. I didn’t get a whole lot of different quotes or estimates but the limited knowledge I have on AC units and components I believe the parts were 2 to 3 times the price that I could pay for at a service center. The flip-side is their labor rates are fairly OK.

Review 4 (2025-01-07 - Rating: 5)
Buea was professional and efficient in restoring my heat. He also was personable and explained each step of the process as he worked. I will recommend your company to anyone who needs future repairs. Thank you for the timely manner that you responded to my needs.

Review 5 (2024-08-28 - Rating: 4)
EDIT: I changed my review from 1 star to 4 because the president of the company has been in touch and is taking care of the issue. I sincerely appreciate his responsiveness and hope that he addresses the issue internally with the parties involved onsite. I am not going to give 5 stars because in reality, it has been a pain to have to deal with in the first place. I also posted a picture so you can plainly see the broken flange when I pulled the toilet up.This is the WORST! I did not hire them directly. They were the contractor to remove the plumbing in my half bath when I contacted Home Depot to do a floor install.After the flooring guys finished (which is a different story), the tech that was supposed to reinstall the toilet told me two things. 1) because the flooring was a higher level, he could not reinstall my pedestal sink. 2) the flooring guys, which has already left, broke the toilet flange, so he could not reinstall the toilet and needed to get a repair flange.Ok.. I KNOW that is a less than $10 part, so I say, go ahead. He says I dont have one on the truck so I need to go to Home Depot. 2 hours later, he comes back, spends 10 minutes installing and says sir, we are done. Tells me a story about normally this is $600 but because of what you have been through, we marked it down to $300!?!? Insane. Just insane! I paid it.That was the end of March. Here we are, in August and my new hardwoods feel squishy. Pull up the toilet and guess what!?! They didnt even fix the flange! OMG! I went to Home Depot, spent $6 on a repair flange and fixed it.Do not do business with these people!!!

Review 6 (2024-08-15 - Rating: 5)
I contacted COOLRAY and told them what I needed on yesterday afternoon. Amazing Work. BJ came today on time, friendly, knows his craft!!! He worked effortlessly. Explained to me what was needed, how was going to do job and about how long. AND IT WENT JUST HOW HE SAID!!!! Cleaned work site and looks amazing! Plug for over stove microwave and fume hood.Thanks looking forward to COOLRAY working on my future projects.

Review 7 (2025-01-03 - Rating: 5)
My heat was not working properly and I called Coolray Heating at about 9 am and I they sent a tech out that same day. It was hard explaining the problem of my furnace but Koby Tate deciphered through what I was saying. He quickly diagnosed the problem. He told me the problem and gave me options. He fixed the unit and now it is working great. What I love most is he was very friendly, kind, and very well mannered. He did not try and overcharge me. They have a rating scale of 1 thru 5. But I give Koby a 10. I highly recommend this company. The secretary that answered the phone was nice as well. They will be getting all my heating and cooling business.Rosie Glenn

Review 8 (2024-10-01 - Rating: 5)
They completed the electrical repair work in one day. The technician was prepared and did an excellent job. Thanks

Review 9 (2024-10-02 - Rating: 5)
Todd Sullivan was great. Professional and courteous.He checked everything and cleaned the unit. Everything checked out perfectly.The paperwork is too much. I had to sign 5 documents for a $29.00 job. Hope I didn’t sign my house away. Appreciate the $29.00 special.

Review 10 (2024-12-25 - Rating: 5)
Sam & David did an excellent job and he had to come back because of a leak. He stayed and tested the line numerous times. Even though we had a appointment for arrival between 8 to 10 am on Christmas Eve, someone sent him on an emergency job first without notifying us. I had to continue to call. We were upset about it because we felt that they should of sent someone else on the emergency call. We had plans and had to cancel them due to the arrival time. They didnt arrive until 1 pm. He and David stayed until after 5 to make sure the job was completed. Job well done even though Sam had to come back around 7 pm to fix the leak.

Review 11 (2024-08-21 - Rating: 5)
Needed some work done with an outlet and I called a few places in my area. I knew I would have to pay a service fee but the nice thing is, with Coolray- they will include the service fee as part of the payment versus having to pay it on top of the work needed. They always where able to get me in very fast. Billy, was very professional and polite and extremely knowledgeable over what the issue was and was able to get it fix the same day. I am definitely happy with Coolray and their tech Billy.

Review 12 (2024-10-28 - Rating: 5)
Gerald was on time, efficient, and very helpful. Explained everything and gave us ideas on how to get the best service out of our appliances and keep our repairs down. Extremely happy with your company and will definitely use your services in the future. Knowledgeable and on time!!

Review 13 (2024-09-03 - Rating: 5)
Top notch customer service when I needed seasonal HVAC maintenance. Gerald was an extremely knowledgeable technician who really took the time to listen to my concerns and answer my questions. He worked quickly and efficiently and made me really glad I scheduled the service call. His professionalism and kind demeanor really impressed me. We will be moving so I did not get the service plan. I will definitely be getting it once we move into our new home. When the need arises for plumbing and electrical services, I will be calling Sam at the Cool Ray office! 😀

Review 14 (2024-12-17 - Rating: 5)
I had a 2.5ton unit installed with 10 year parts and 10 year labor warranty, and the install overcame all challenges. Coolray included equipment inspections twice each year. Douglas DJ Ritch just performed my heating system checkup and did an excellent job. Unit is working perfectly.

Review 15 (2024-11-20 - Rating: 5)
Gerald McNeil was absolutely the best service technician weve dealt with. He explained in detail the problems with our heating and air units and cleaned and fixed the problems providing photos of the before and after products.Thanks to Gerald we can tell a marked difference in the output of cool air and look forward to a difference in our power bill!Thank you so much, Gerald!

Review 16 (2024-10-06 - Rating: 5)
Wow! Walter was just at my home and helped us out a great deal. His service was prompt, professional, and his work pristine! He took care to be clean in and outside of our home, sadly, something we find a hard time finding these days. He’s a welcomed technician in my book, despite the fact we need a compressor!

Review 17 (2025-01-06 - Rating: 5)
Walter (and every CoolRay tech to date) arrived well on time, explained everything needed, was efficient, friendly and an all-around great guy - happy to have him come over any time!

Review 18 (2024-12-23 - Rating: 5)
It was a pleasure having BJ from Coolray provide service for us today. With family coming home for the holidays, we didn’t want to be in the dark. We were truly blessed that BJ was able to diagnose and resolve the issue. Thank you BJ and Coolray for making our Christmas merry and bright!

Review 19 (2024-11-25 - Rating: 5)
Gerald McNeal was an absolutely fantastic person! He was very kind, and worked really hard to get our heat working for us. We also have some loud dogs that were kenneled while he was fixing our heat and he talked to them so they’d calm down. Super nice guy, and we now have working heat on this very cold day!

Review 20 (2024-10-22 - Rating: 5)
Had a wonderful HVAC Technician Walter Lawson came out and inspect the pretty new unit. It needed cleaning and such. We got it taken care of and signed up for the electrical and heating and plumbing I believe check up I believe it is. It was the nicest mannered and most respectful man. I’m so glad I had it done through y’all best decision ever.

Review 21 (2024-08-27 - Rating: 5)
They came out the same day I called and got it going quickly. The price was not crazy outrageous either. Granted I take advantage of there yearly maintenance plan that discounts but it paid for itself using it just once. I can’t say enough good things about this company. There employees seem to be very knowledgeable and super polite and willing to explain why they are doing what they do.

Review 22 (2024-09-16 - Rating: 5)
The technician arrived on time and was very courteous and professional. After he was done with his inspection, he informed to me that everything was working properly. I was very impressed, but this tech has been at my home before and he was also very prompt and professional.

Review 23 (2025-01-08 - Rating: 5)
Fast response. Same day appointment and couldnt ask for a more friendly and knowledgeable repairmen as Kevin. Very pleased.

Review 24 (2024-10-17 - Rating: 5)
The Technician was very respectful, knowledgeable and efficient. He came in did his work , advised me about the other checks the company offers. I commented him on his work and being such a respectful young man.

Review 25 (2024-08-08 - Rating: 5)
Coolray is fantastic! He came out and had the parts to fix our AC unit. Had it running and cool in no time. And was honest about everything! Let us know that we do have a AC UNIT that is 22 years old! So we are praying for this one to keep us cool a little while longer. Douglas also informed us that Coolray offers payments on new AC units. So thank you for all you do Douglas and Coolray! We recommended them to people who need a quick fix!

Review 26 (2024-12-13 - Rating: 5)
Great Service! Terri Gryder was great she worked with me for more than a month to help me get the right HUVAC system for my needs. She went and beyond help me finiance and get me a resaonable price for the syste. The technicians worked very fast abd finish insatllation in 3.5 hrs. I had heating issue next day they immidely sent Mr. Quan Tran who was wonedrful and checked everything again diligently to make sure everything was working fine. very happy with Coolray.

Review 27 (2024-12-19 - Rating: 5)
Dj Rich came out and we were very satisfied with his service.We would like to have DJ for our continued service from now on.Wonderful guy.Thank you so much

Review 28 (2024-09-02 - Rating: 5)
I absolutely will refer all my friends and family to this company. The service is amazing, and they are so polite and fast to meet your needs. The guy who came out today was so nice, he really impressed me he had my unit going in no time at all. Thanks for everything. ..

Review 29 (2024-08-02 - Rating: 5)
Tristan Blackwood was friendly, attentive to his work and very respectful. He checked our unit and gave us some very good recommendations to get better service from our unit and prices that was offered per Cool Ray. We liked him very much he is a good service man.

Review 30 (2024-08-26 - Rating: 5)
My technician, Davante With personable, polite, and professional. He did a great job and even helped me put an item into the attic since it was hard for me and he was going up there anyway. He took his time and checked my systems inside and out.When he went to change the filter and found that he didn’t need it, we both agreed not to change it.I could not have been more pleased with the service.

Review 31 (2024-08-30 - Rating: 5)
Walter arrived within the designated time.He was very professional, explaining all of the details of the inspections as he went along. After the inspection he showed pictures of the troublesome areas and what was needed for future repairs. I felt that I could trust his inspection and his recommendations. Excellent job.

Review 32 (2024-12-29 - Rating: 5)
DJ Ritch was my technician. He was thorough, courteous, and very professional. I would highly recommend Coolray Heating and Cooling to anyone needing to have your system diagnosed and any services that needs to be performed.

Review 33 (2024-08-09 - Rating: 5)
Well, I didn’t get what I wanted but without doubt got what was needed. The technician was skilled and very knowledgeable. It was because of his expertise I now don’t have to waste any more money on this recurring issue with my unit. I’m thankful to get the advice I got and looking forward to calling upon them for future service.

Review 34 (2024-09-18 - Rating: 5)
Douglas Ritch came and did a one year service call. Excellent technician, answered all my questions and I bought a service contract and had the Evaporation coil cleaned. I would like for him to do all my future work. Don’t let him go you have a top notch man.

Review 35 (2024-09-26 - Rating: 5)
Very nice, friendly and professional young man, Ryan, performed a check up on my HVAC unit. Communication from the company regarding was expedient and efficient using text and email, relevant and timely. Would recommend them to others I know.

Review 36 (2024-10-05 - Rating: 5)
Thank you for your quick response! The technician, Walter was very helpful! He was knowledgeable about the product and even got us to thinking about a new system in the near future. Walter is truly a very strong technician and was very helpful!Thank you once again for responding so quickly!Ramona Gouge

Review 37 (2024-11-11 - Rating: 5)
Very professional explaining everything to us we are very happy 😁 we didnt even know that home Depot did ACs. So happy we found that out. Our AC is working great 👍😃 happy customers 😀

Review 38 (2024-09-11 - Rating: 5)
I was really surprised at how thorough the technician was in his tune up an inspection of my a/c and heating unit was. And it only cost $29. The technician was professional and transparent about what he was doing. I wouldn’t hesitate to call Coolray for service.

Review 39 (2024-09-05 - Rating: 5)
Called to find out what is causing energy bill to be shoot through the roof. Discovered neutral wires are burned in panel and a breaker for outside electric is constantly tripping. Tech turned breakers for outside off (excluding the pool) and explained rewiring for pool house and patio area will need to be redone to resolve the block and the breaker issue. He repaired the burnt neutral wires. Explained issue may or may not be resolved. Could be a bigger - much more expensive - issue. Only time will tell. Overall, very pleased with the service and what to expect moving forward.

Review 40 (2024-12-13 - Rating: 5)
My technician LaDarian Wayne went out of his way to make sure everything was working properly and power was restored next day, not because of CoolRay but because of a glitch between inspection and Alabama Power. BJ Ralph was also working on my installation and I couldn’t have had a better team. Thank you so much gentleman for all your hard work and help getting everything straightened out!

Review 41 (2024-08-08 - Rating: 5)
I couldnt be more pleased with Gerald and his work. The service exceeded expectations, Gerald was friendly, knowledgeable and the tune up was very quick.Highly recommend coolray and their services.

Review 42 (2024-09-19 - Rating: 5)
The employee, BJ, that came out to quote our job could not have been better. He was very courteous, professional and knowledgeable about all aspects of the generator install to include recommendations of what we needed. He took the time and was very patient in answering all our questions to make sure we understood the quote for the work. BJ is an outstanding representative of your company.

Review 43 (2024-07-25 - Rating: 5)
All of your staff starting with Ms. Terrie and the crew on sight today did and outstanding job and went above and beyond to provide excellent service and clean up afterwards. I give the entire crew starting with Ms. Terrie a 5. I have never felt more comfortable in my home as I do today. The air quality seems so much better. Thank you Cool Ray.

Review 44 (2024-08-29 - Rating: 5)
Michael, Stacey, Victor, & Gage all were amazing! You can image the impact of my interaction with them because I still remember their names! It has almost been a week! A+ 110% work here. I highly recommend all of these gentlemen. If you are in the Alabama (Bham, Montgomery) area, ask for these guys! You wont be disappointed!

Review 45 (2024-08-25 - Rating: 5)
I purchased a HVAC system inspection at Home Depot on a special deal. Coolray worked with my schedule and technician Devante came out on time on the scheduled day. He was very thorough and polite. He told me everything looked good and offered a preventative maintenance plan offered by Coolray that I ultimately decided not to purchase. He didnt press the issue but instead just told me to call if I ever needed anything. I was very pleased and will be using them if any issues arise.

Review 46 (2024-12-28 - Rating: 5)
Devante Little was the tech who came to my house for an HVAC maintenance checkup for my heating system. He arrived in a timely manner. He was very professional and friendly. He also did a thorough job of explaining things about my system.

Review 47 (2024-10-28 - Rating: 5)
Gerald McNeal was our tech for HVAC he was extremely efficient and knowledgeable. Coolray has been a well rounded help in our household! We will be using these services again

Review 48 (2024-07-29 - Rating: 5)
Devante Little, my technician today, was promptly on time. In fact he was early. He came up, we exchanged good mornings and he went right to work servicing my heat pump. After finishing with that he politely came in the house, checked my thermostat and filter. He changed my filter using one I had due to him being out of that particular size on his truck. When finished, he asked about any other problems or concerns then I signed for his service and he was gone. I enjoyed the promptness, his ability to complete the service, and do it all in a timely manner. Devante was great!

Review 49 (2024-12-10 - Rating: 5)
Devante was very courteous and knowledgeable in what needed to be done and had our new thermostat installed in no time! Coolray was prompt in responding and sending a technician to our home.

Review 50 (2024-12-31 - Rating: 5)
My Tech Walter was very professional and thorough. I enjoyed having him in my home

Review 51 (2025-01-02 - Rating: 5)
The technician BJ was superb in his knowledge and was very helpful in understanding what caused our wiring issue! Thank you!

Review 52 (2024-06-07 - Rating: 5)
Stacey and Gage did a fantastic job installing my new AC unit. They were both incredibly professional and updated me on the steps they were taking as they were going through the motions. Also, the handling of my estimate conducted by Michael prior to the install was excellent. He walked me through all of my options and ensured I got the best for my budget, and he was incredibly kind. Coolray was quick to respond and did an amazing job overall!7 June edit: I came home today to find a gift from Coolray at my doorstep. I open it up to find an insulated lunch bag filled with cookies. I don’t think I’ve ever been gifted sweet treats like this from a company providing a home service for me, and I just think it’s the nicest and most thoughtful gesture. Thank you Coolray!!

Review 53 (2024-09-16 - Rating: 5)
DJ at Coolray of Alabama did fantastic work. He serviced my AC system and was very professional and helpful. He was even able to get me a quote to have our electrostatic system fixed.

Review 54 (2024-08-13 - Rating: 5)
Always professional. Each technician they send has been knowledgeable and personal. Provides the service and time needed. Mr. Lawson was a great help. I had some build up which he cleaned and helped me prevent it from happening again. And he didn’t disturb my work day. Will use coolray everytime.

Review 55 (2024-08-30 - Rating: 5)
Charles was on-time, courteous and knowledgeable. Identified and corrected the problem in short order. Explained thoroughly what the problem was. I appreciated the text/email messages identifying Charles prior to his arrival. Cost was fair to both parties. Will use them again. My electrical problem resolved.

Review 56 (2024-04-11 - Rating: 5)
Kevin has 30 years experience as a HVAC technician and he is absolutely fantastic. Even though I had him out to tune two aging system, he answered all my questions and concerns. In the future I will always request Kevin, who will now be servicing our two new systems!!!

Review 57 (2024-07-29 - Rating: 4)
Bradley did a great job and was friendly and knowledgeable! I only deducted one star for the company (not for Bradley) because for my original appointment the technician was a no-show and the appointment had to be rescheduled. But everything happens for a reason!

Review 58 (2024-12-11 - Rating: 5)
Sam did a great job installing my hot water heater and was very proficient in his work. I would highly recommend Coolray Plumbing.

Review 59 (2024-08-24 - Rating: 5)
Devante was very professional, punctual and very knowledgeable. I’ve used other A/C companies and he was by far the best. Definitely 5 stars for me!!

Review 60 (2024-08-16 - Rating: 5)
Delray was Awesome! Very professional. Came in got to work, n got it finished. Let me know how everything looked. Very pleased with this service and the technician. Thank you!

Review 61 (2024-08-16 - Rating: 5)
Pre appointment communication was great. Gary was on time, knowledgeable, professional, polite, worked quickly and was very thorough. There were no upsells and the pricing was great. Highly recommend Coolray and Gary!

Review 62 (2025-01-06 - Rating: 5)
Douglas Ritch was very nice and polite and informative on all parts of the inspection and recommendations.

Review 63 (2023-02-09 - Rating: 5)
Incredibly HAPPY with the service we received today! Couple plumbers and electricians came out and took out our old water heater and replaced it with one we bought at Home Depot last week. We were a little worried because weve had poor experiences with other service companies before, but these guys washed all those worries away. They were professional and transparent about the work they were doing and didnt mind our barky dogs in the other room. And the dang thing looks amazing! Definitely a big improvment to the monstrocity that was installed before. Again, we are so pleased with the work done and we will for sure use their services again when the next thing in this ol house of ours needs some help.(We want to note that in the photos, they DID NOT do that to the wall. Its been like that. 😬)

Review 64 (2024-08-21 - Rating: 5)
I was very satisfied with the work that Gerald McNeal did for me today. My system is 22 years old and is working very well. Mr. McNeal checked the system and let me know what needed to be done to maintain it. Although its still working pretty well, I am going to replace it in 2025 with an all-electric system. Mr. McNeal answered all of my questions. He is a very kind and knowledgeable person to have on your staff.

Review 65 (2024-08-22 - Rating: 5)
Michael is a great representative of the company. His friendliness and knowledge of the subject is amazing. Great presentation where he made it easy to understand.

Review 66 (2024-10-03 - Rating: 5)
Terry came out and was extremely thorough, explained all of our options, and got us set up to get installed within a few days.

Review 67 (2024-10-04 - Rating: 5)
Devante was our tech, and he did such a great job. We signed up for a new maintenance agreement, and looking forward to him taking care of our system.

Review 68 (2024-09-07 - Rating: 5)
Give Gerald a raise! He’s by far the friendliest, most helpful technician we’ve ever had in our home. We have used several different companies over the years and there’s no one I recommend more than Coolray’s Gerald McNeal.

Review 69 (2024-08-19 - Rating: 5)
BJ was very knowledgeable & helpful. We were blessed to get an appointment same day in a rural area & they sent an electrician right away. Much appreciated BJ & team!

Review 70 (2025-01-02 - Rating: 5)
Great follow up on our regular servicing. Gerald was friendly and professional.

Review 71 (2024-09-25 - Rating: 5)
The technician (Koby) did a good job. I was very satisfied with his service. He took time to explain what he was doing. Very professional.

Review 72 (2024-09-26 - Rating: 5)
Ryan was professional, friendly, meticulous, and wonderful to work with. I truly appreciated your company hiring, and sending such a great person to our home. You guys ROCK, and Ryan is a ROCK STAR!!

Review 73 (2024-12-28 - Rating: 5)
I was truly impressed with Carsons knowledge and erudition. He was able to explain complex ideas in language that a non-technician like me could easily understand. This was very helpful, and I would definitely recommend Carson to anyone looking for HVAC or electrical services, from CoolRay.

Review 74 (2024-10-19 - Rating: 5)
Gary was awesome! He schedules the return appointment around our needs. Truly appreciate his kindness and hard work

Review 75 (2024-05-31 - Rating: 5)
Great experience. Was able to book online easily. Leon with Cool Ray’s team was great, he was informative and repaired my problem with the compressor with expertise and efficiency. Relieved to have cold air again for summertime! Also when I called the staff over the phone was very kind. Thank you all.

Review 76 (2024-08-07 - Rating: 5)
Devante was kind, thorough, and knowledgeable. He told me what was working properly with my HVAC, what wasn’t, and what my options were without pressuring me to make any decisions at once. I really appreciated that.

Review 77 (2024-09-18 - Rating: 5)
Had a service call today and Douglas Ritch was my technician. Douglas did a great job and took time to explain Coolray services. Told Douglas I would like him to be my service representative.

Review 78 (2024-08-26 - Rating: 5)
Technician Gerald McNeal was very professional and courteous. He called before his arrival time and explained what he found during the service call on my HVAC system. Would recommend to others needing HVAC service.

Review 79 (2024-06-04 - Rating: 5)
Ernesto was polite and professional. He was able to get the job done and evaluate our unit. He let us know we needed a new part and he replaced it in adequate time. Not only that but he arrived two hours ahead of schedule.

Review 80 (2024-07-29 - Rating: 5)
Ryan was great. His level of communication and professionalism is awesome. He is a warm welcoming to the agency for a new member like myself. Thank you

Review 81 (2024-10-11 - Rating: 5)
Very nice. He explained every detail to me and I appreciated that. I am very happy I chose CoolRay Heating and Cooling. He also told me about other services.

Review 82 (2024-05-30 - Rating: 5)
I am in a related service business and so my standards are high, and my expectations are typically below that, this was an absolute 10 out of 10, two thumbs up. The entire experience inspired me to bring some of this quality to my own organization. I completely wholeheartedly recommend, the company, the sales people, and in particular the install team that came and completely exceeded the Requirements. I recommended them to my next-door neighbor who has already called for an appointment thank you.

Review 83 (2024-09-25 - Rating: 5)
Excellent service , courteous , efficient , on time with zero complications or questionable actions….…. the type repair/ maintenance call we all hope for and desire. Service technician Devante was above and beyond and we will certainly call Coolray again for future HVAC and plumbing work. Good job guys….

Review 84 (2025-01-04 - Rating: 5)
Landen was quick and efficient. He was personable and professional. My overall experience with him as a tech was wonderful. Reaching the company for a quote was quick and easy. They got me a tech out within a few days, and thats considering the holiday. Pricing was competitive and affordable. My overall, total experience was positive. I highly recommend them to all my friends, family, and community.

Review 85 (2024-10-12 - Rating: 5)
DJ was absolutely amazing! He was very nice and friendly, answered all our questions. We had a great experience! Thank you DJ!

Review 86 (2024-08-08 - Rating: 5)
Coolray came right out the day I called and cleaned my pump & a/c lines to get my a/c back working properly thanks for your quick response!! I will definitely use your service again! Thanks to Kevin Campbell my Unit is back to Cooling!!

Review 87 (2025-01-03 - Rating: 5)
Good communication and professional, and also insulation guys cleaned up behind themselves and i’m satisfied .

Review 88 (2025-01-08 - Rating: 5)
Great experience with this company, they sent me a guy whit a great knowledge of what he spouses to know. Thank you guys.

Review 89 (2024-05-31 - Rating: 5)
I called Mr Plumber because I had a leak in my bathroom from the pipe going into the wall that made me have to shut off my water to the house. I called and was given an appointment same day. Zachary Kirk was our technician and he showed up within an hour of the call. He was so great! He assessed the problem, gave us an honest answer to how to fix it and it was done quickly and at a reasonable cost. If we have an issue again, I will definitely ask for him again!

Review 90 (2024-08-07 - Rating: 5)
CoolRay customer service is Awesome. Their technician, Kevin, was professional, prompt and friendly. Great price for annual service contract at $129.Im SOLD.

Review 91 (2024-04-11 - Rating: 5)
My service appointment went well. He was friendly, informative, and thorough. I was impressed with the amount of knowledge he had about plumbing parts and systems. He was very descriptive and made it easy for me to understand. I did not feel pressured to act, but the importance of certain maintenance was conveyed in a manner that made me at ease.

Review 92 (2024-08-18 - Rating: 5)
From start to finish my communication with the technician was great. They answered every phone call and question I had with a promptly response. They offered financing options and worked to find a company that worked with my credit. Once that was taken care of Coolray technicians came to my house two days later to setup my mini split. My mini split was set up in no time and I am pleased with my service. I would recommend this company.

Review 93 (2024-11-09 - Rating: 5)
Great, trustworthy service. Michael Pugh was an efficient and honest technician. Would recommend.

Review 94 (2024-08-14 - Rating: 5)
Called cool ray and they had Ricky come out in less than an hour to fix my AC. Diagnosed the issue in 5 minutes had the part on his truck and was finished in about an hour.

Review 95 (2024-05-08 - Rating: 5)
I love this company- always such an easy and great experience, starting with the call to schedule or discuss problems—Tracee took my most recent call - so kind, patient, knowledgeable, and helpful! (this has been the case with previous calls over the past couple years, such a great reflection on this company!) Timmy came out for an estimate, came back for installation- so professional, courteous and helpful (actually left my basement better than he found it!)Perfect. I’m grateful!

Review 96 (2024-08-27 - Rating: 5)
Prompt. Courteous. Dependable. Always prepared!!! Ive used two of their services thus far and Im very pleased with their services.

Review 97 (2024-10-10 - Rating: 5)
The technician is to be complemented for his professionalism and work ethic. His experience and ability shown through. I am very satisfied with his work!!

Review 98 (2024-08-02 - Rating: 5)
KD was on time, very polite, very professional. Speedy service, ready to install the next day after free consultation.

Review 99 (2024-06-01 - Rating: 5)
Hasan provided excellent customer service. He was very thorough and explained everything he was doing. He was patient with all of my questions and gave me the pros and cons based on my system. I was comfortable with the choice I made for the water safety overflow device based on his recommendation.

Review 100 (2024-09-19 - Rating: 5)
Thank you Douglas Ritch for such a profressional service experience today, Mr. Bivins and I really appreciate all your helpful information you provided to us. Feels good when you have someone to come to your home and get information that is helpful. Keep up the good workMr & Mrs. Bivinsb

Review 101 (2024-10-11 - Rating: 5)
Phenomenal service and professionalism. Landon deserves recognition for his skills and quality (and a raise in my opinion). Highly recommend.

Review 102 (2025-01-08 - Rating: 5)
Technician Devante did an awesome job with the maintenance of my HVAC SYSTEM. He is very knowledgable and professional. I highly recommend Cool Ray. 5 STARS

Review 103 (2024-09-23 - Rating: 5)
Just an estimate. The guys were very nice. They arrived at the scheduled appt time. Very important. Being punctual says alot.

Review 104 (2024-05-30 - Rating: 5)
Have always had a great experience with Cool Ray. Shawn was here yesterday and today to do a check-up on our a/c units and one needed a new motor. He is extremely knowledgeable, quick, and personable. I trust this company and their service technician’s expertise. Very happy with their service.

Review 105 (2024-08-13 - Rating: 5)
Great Company!! Great Team; Mike( consultant)Stacy and Gage worked non-stop!! Great job!!Good afternoon. I wanted to update Everyone today on, Tuesday 08/13/24, about the fantastic Job-Coolray Heating,Cooling,Plumbing and Electric Company has done for Us! In this age and time its hard to find good business; anywhere! Koby Tate,Technician,helped Us today and did a great job checking and making sure our equipment is good and running smoothly! Thank you Coolray!! Also the company handles air filters at a very affordable price. Coolray, a name to remember for your home appliances and gets the job done. 🙂

Review 106 (2024-11-20 - Rating: 5)
Great group of guys. Organized and knows there Stuff. Im very impressed with the work & clean up.

Review 107 (2024-04-17 - Rating: 5)
The tech Jason was great worker. Very friendly and knowledgeable of his trade. Showed up right on time. Removed two old toilets and installed two new ones. He worked very cleanly as well. Great Job Jason.

Review 108 (2024-10-18 - Rating: 5)
Nick and Nick were the most informative and helpful technicians I have ever had.They were professional and polite “ the best of the best “

Review 109 (2024-10-09 - Rating: 5)
My rep Devante’ was so nice. He worked very professionally and with great precision. He answered all my questions with ease and performed his task expeditiously. I recommended this company to many of my friends because of the great customer service I received from Devante’.

Review 110 (2024-05-30 - Rating: 5)
Charlene was the professional doing the maintenance checkup. She was thorough and communicated everything clearly. There was no pressure but after speaking with her we decided it was time to replace our two 15 year old furnace units. She connected me with Eli and received a very competitive quote. In a few days Cool Ray professionals Trey and Damian came and installed the two new furnace units. They were particularly good. Towards the end of a long difficult job Trey noticed a part that was making a noise he didn’t think was right. He immediately ordered a replacement part to be installed in a few days. Damian noticed a battery box that was leaking in an electrical box. This had nothing to do with the job they were there for but he called it to my attention anyway - that was above and beyond. Five stars for all 3 Cool Ray professionals mentioned here.

Review 111 (2024-08-13 - Rating: 5)
Great experience so far. They’ve come out twice and inspected all HVAC units. Each technician has been friendly and knowledgeable.

Review 112 (2024-08-07 - Rating: 5)
Pedro the technician who came out was very courteous an pleasant, took the time to show me what the problem was an what it would become if not fixed. He did excellent work.

Review 113 (2024-06-21 - Rating: 5)
Devante came out and checked my a/c unit as it hasnt seem to be keeping up even when it was new. I had suspicions that it may have been undercharged from the get go, but I dont have the tools to confirm. I decided to give these guys a try as they were recommended by a friend and called me right away. The tech was very friendly , ON TIME !! , and didnt push me on a service plan. Turned out my unit was about 2lb low of refrigerant, and after he was done I could honestly tell a difference within an hour. Even when it was 90 out today it only got to about 72-73 in the house, were as last week it was over 80 and that was with 2 portable units going at the same time. I decided to turn them off and see if it would keep up and sure enough the house was still comfy all day. !!!

Review 114 (2025-01-05 - Rating: 5)
Very professional, on time, and courteous. Will definitely use them again.

Review 115 (2024-04-16 - Rating: 5)
I have been a Coolray customer for over 20 years and have enjoyed the service they provide. But the recent regular maintenance calls have been superior to any other visits due to Dallas Walters being the outstanding tech that he is - and having the best interest of the customer in mind with everything he does. Dallas is an asset to your company and hopefully he is acknowledged for the excellent manner in which he provides service to your customers.

Review 116 (2024-10-12 - Rating: 5)
The technician was very detailed with explaining the best options for recessed lighting and different prices depending on how many lights are added.

Review 117 (2024-07-30 - Rating: 5)
Koby was very polite and friendly! Explained everything throughly. I just had a system tune up so I can only base my review on that. Would use them again!

Review 118 (2024-07-08 - Rating: 5)
Great company. Great people. Great customer service. My HVAC recently had to be replaced. Outside temperature was in excess of 90 degrees Fahrenheit. Having a weaken immune system and being 70+ years of age, the heat inside the house was unbearable. Theresa, my sales representative, worked diligently with me and the Sales Manager, Cason, to find the right system at a fabulous price that fit within my budget. Recognizing the distress I was in, Cason went above and beyond to ensure my safety and comfort. He personally brought me a portable AC unit and set it up so that I would have at least one room where I could sit and sleep until my new system was installed. The two young men who installed the system (Taylor and Austin) on the 4th of July were timely, professional and personable. Taylor even took time to explain and demonstrate the new thermostats features. He also took time to help me connect it to my home network. As you can see, I am a fan and would recommend them to anyone in need of their services.

Review 119 (2024-09-23 - Rating: 5)
Gerald Mcneal did an excellent job , he explained everything to me and showed me the pictures that we need to get corrected and I was very pleased with him ! 😊

Review 120 (2024-09-23 - Rating: 5)
Easy to schedule, great communication before the appointment, timely, explains problem and work required clearly, good pricing.

Review 121 (2024-05-09 - Rating: 5)
Our AC stopped working , so I called Cool Ray and was scheduled same day! I had started to get worried that I would have had to wait days to get service after speaking with several other companies, but Cool Ray was able to send a technician same day. He was very professional and helpful. Thoroughly explained the causes and fixed everything . Very grateful for the prompt service !

Review 122 (2024-03-20 - Rating: 5)
We had a really great experience with Coolray. They came out to inspect our equipment and offered several recommendations on changes that would be appropriate for us. I appreciated their professionalism and willingness to listen to what we were looking for and what we could realistically afford. When offering recommendations for new equipment to replace our old equipment, it did not feel like I was being sold-to; I didnt feel pressured in any way. We ended up working with Coolray to replace our HVAC equipment and water heater. The installation team was very friendly and took the time to answer all my questions. I cant say anything negative about our experience and were really happy with our new equipment!

Review 123 (2024-08-05 - Rating: 5)
Your tech is very knowledgeable about what needs to be checked and make sure that our unit is working to peak performance. He even took time to pet my dog.

Review 124 (2024-11-18 - Rating: 5)
Your Cool ray tech Gerald McNeil did an amazing job on our system. He was very professional, and he didnt stop until he got the done.

Review 125 (2024-08-15 - Rating: 5)
I’m very satisfied with the service I received. The technician was awesome, he went over and beyond.

Review 126 (2024-05-04 - Rating: 5)
Very happy with our service, start to finish. Techs stayed as late as it took to get our system up and running. Scheduling was easy, and our new HVAC system was installed the same day we called. Highly recommend!

Review 127 (2024-09-05 - Rating: 5)
Devante did an outstanding job and is very professional. I would highly recommend this company and Devantes services. Thank you again!

Review 128 (2024-05-07 - Rating: 5)
This is my second air conditioning unit from this company. They are high quality, timely, efficient as well as reasonable. Jeremy, and Aron were so professional at my installation. James was really helpful in navigating the financing information. Their scheduling and administrative staff at the office were also very polite and professional. This is why I went back a second time.

Review 129 (2024-12-20 - Rating: 5)
Coolray is an excellent company for your ac/heater unit they make sure your taken care of from the beginning to end.

Review 130 (2024-08-30 - Rating: 5)
Douglas was on time, knowledgeable, and thorough. No pressure to purchase other services. Great experience! Thank you!

Review 131 (2024-08-16 - Rating: 5)
Nick was awesome, professional and knowledgeable. I highly recommend Coolray Alabama company for your electrical repairs. Thanks Nick.

Review 132 (2024-10-05 - Rating: 5)
Walter was very respectful,honest,friendly and very knowledgeable. He was very instructful,quick and efficient but careful.very pleasant experience,thank you walter

Review 133 (2024-06-04 - Rating: 5)
Derek Rittenour was GREAT!!! He fixes the issue within minutes. He was very thorough with explaining all things. I also signed up for the maintenance program . I would definitely recommend CoolRay. We all love someone to show exceptional customer service!

Review 134 (2024-12-18 - Rating: 4)
Tech was late, but did a good job. If not for being late, I would have given a 5 star.

Review 135 (2024-08-05 - Rating: 5)
Excellent service! Technician very professional and courteous. Excellent communication skills in explaining the issue and how it was resolved.

Review 136 (2024-05-08 - Rating: 5)
Quick and efficient service. Timothy was very professional and knowledgeable! He gave us a couple of options to think over regarding our A/C system. Would definitely recommend Coolray!

Review 137 (2024-04-05 - Rating: 5)
I just had the yearly plumbing inspection and the technician was very professional and made several recommendations for service that needed to be performed. He did a great job in presenting the items to me without any pressuring to have them completed. I have used this company for many years and I highly recommend them.

Review 138 (2024-10-06 - Rating: 5)
Walter was right on time. Very friendly and knowledgeable and able to explain and detail the issues we are having with our AC. Great service!

Review 139 (2024-06-03 - Rating: 5)
Great service. Technican was informative, neat, respectful, and pleasant. Worse part is the scheduling because each call is different. Window was from 8- noon. They did call to let me know they were running behind. One hour later than hoped. Done professionally and minor time disruption.

Review 140 (2024-12-15 - Rating: 5)
Walter was awesome and very detail oriented in knowing the profession. I really enjoyed his professionalism.

Review 141 (2024-05-31 - Rating: 5)
I am a long time customer of Coolray and have never been disappointed in the service, quality and value of the business I have done with the company. The level of professionalism at every level of interaction beginning with the initial call for service or repair is always top notch from start to completion of the job.

Review 142 (2024-08-27 - Rating: 5)
Both the technician and the man who gave us a quote were extremely professional and knowledgeable. So impressed with this company!

Review 143 (2024-09-16 - Rating: 5)
The technician was very professional and sterile with his inpection. He did what was expected and more.All his hard work was appreactive.

Review 144 (2024-10-09 - Rating: 5)
Douglas was very knowledgeable and explained everything to me very clearly. He was polite and respectful.

Review 145 (2024-07-30 - Rating: 5)
Very knowledgeable and was able to explain everything to my level. Wasn’t pushy and trying to just give a sales pitch. Highly recommend.

Review 146 (2024-04-10 - Rating: 5)
Sales rep presented me with HVAC options that meet my needs and budget. Installation crew came on time, was very courtesy and professional. Job was finished on time, crew made sure to cleanup and took time to explain the features of new system. Overall, from the purchase to installation to follow up was excellent.

Review 147 (2024-04-11 - Rating: 5)
Coolray is the best! And, Jorge Valencia is the best of the best technicians. We have been doing business with the fine people of Coolray for nearly 15 years and for three different properties. We had total system replacement on one house, one new system for a basement, and very reliable maintenance on both new systems that Coolray installed for us, as well as existing HVAC systems. Coolray technicians are highly trained and highly respectful of your property. We currently have a heat pump system and a mini-split system under maintenance contract with Coolray. We highly recommend their service!

Review 148 (2024-06-27 - Rating: 5)
Gerald McNeal came out and did an inspection on my ac unit. He was very knowledgeable and explained everything to me that he saw that should be monitored. Gerald was super professional and I will be reaching out to him next time I have issues.

Review 149 (2024-06-01 - Rating: 5)
Coolray saved the day! I was in need of emergency service and they were able to assign a technician to come to my house and address the problem with my air conditioning system. The technician, Tim Trares was fantastic! He was able diagnose the issue, which thankfully was a blown fuse. My AC was back up and running within the hour!Thank you Tim and Coolray!

Review 150 (2024-09-16 - Rating: 5)
Billy was awesome and the whole process with Coolray was easy from start to finish. I highly recommend them.

Review 151 (2024-08-15 - Rating: 5)
The person that came to the house Brian, seemed friendly, personable, and knowledgeable was here when he said he would be explained everything very well and I was well pleased

Review 152 (2024-07-30 - Rating: 5)
The technician was knowledgeable and efficient, pointed out potential problem areas, and answered all my questions. Would highly recommend this company.

Review 153 (2024-08-14 - Rating: 5)
On time, very polite gave me helpful information about my unit for the future and gave me a run down on the service they offer with some prices. Thank you.

Review 154 (2024-10-15 - Rating: 5)
Did a great job fixing the unit. Very professional. I’d use them again.

Review 155 (2024-06-01 - Rating: 5)
Day one with our new home water filtering system and our installation technician was absolutely amazing.

Review 156 (2024-04-18 - Rating: 5)
Preston Channell is an asset to your company. Very friendly and efficient. He did a great job of explaining an upcoming issue we may have with our capacitor and gave us an estimate on how much replacement would cost. He performed the spring tune-up in a timely manner. There were no sales pressure tactics whatsoever. As a bonus, Preston even arrived before the service window which was great with us. He of course asked permission.As I stated Preston is an asset to your company as He is a pleasure to welcome into this customers home.Jen and Helena Urban

Review 157 (2024-12-15 - Rating: 5)
Gerald came out and was such a blessing. He helped repair everything we had wrong and explained everything he was doing for us. He was super kind, knowledgeable, helpful, and personable. Gerald felt more like a friend than someone just coming to work on the house. I would give this 10 stars if I could, I highly recommend!!

Review 158 (2024-05-12 - Rating: 5)
The Cool Ray Teams are first class. And those that came out on May 9 were at the top! Efficient, incredibly knowledgeable, and thorough. Got it all done in swift time!Our AC is so important to us all in Atlanta and CR and their superb teams make sure they work at peak efficiency and keep on performing day after day.

Review 159 (2024-09-03 - Rating: 5)
Walter was very efficient and personable. Answered all of our questions. Hope he is our same tech next visit.

Review 160 (2024-06-04 - Rating: 5)
Technician was amazing. He did such a great job, and the customer experience I received was by far the greatest one from an HVAC company. I will only use CoolRay from now on. They’re the best!

Review 161 (2024-05-30 - Rating: 5)
Kenneth Jeffries did a wonderful job with my plumbing and took the time to give me some insight into replacing my water heater and possible problems it is causing to my toilet/faucets etc etc etc. Thanks again Kenneth. I highly recommend you.

Review 162 (2024-10-01 - Rating: 5)
Mr. Landon McConnell was very prompt and courteous. Provided excellent customer service.

Review 163 (2024-12-06 - Rating: 5)
Reid Phillips performed inspection and estimate for new 4 ton unit in the highest spirit of excellence

Review 164 (2024-05-07 - Rating: 5)
Mike was so nice. Received a call saying he was running a little late. Then received another call when he was on his way and told me the time he would arrive. He explained the issue to me and even took pictures. Mike was very professional yet still personable.

Review 165 (2024-08-26 - Rating: 5)
Thanks for the quote andIs it possible for you to give me the separated price for only installation?I am trying to buy the device through home depot.

Review 166 (2024-08-18 - Rating: 5)
I made the phone call they were out here within an hour and a half and had it fixed in 30 minutes very professional I would definitely recommend to anybody

Review 167 (2023-12-08 - Rating: 5)
100% recommend this company. Reid came out and helped us with our financing. He was amazing! This was an emotional hard time for our family and getting approved was truly a blessing. Every interaction with this company from start has been awesome! Thank you COOLRAY for your great customer service.

Review 168 (2024-08-08 - Rating: 5)
The technician, Jalen, was thorough, and kept me advised of what he was doing. I’m happy I signed up for this service.

Review 169 (2024-06-01 - Rating: 4)
Customer service gets 5 stars- every issue I reported in our first 2 days after install has been addressed. Will be calling again Monday. The rep who sold us the equipment gets 4 stars- it took almost a week of back and forth to get a pkg deal we could live with. The install team gets 3 stars- they arrived on time, they worked efficiently but unfortunately they did not do a great job setting up equipment. Our upstairs system never shut off in the first 36 hrs and did not seem to be cooling as it should (dwnstairs unit was welcome relief) and we had to call for service on the brand new system. Service tech arrived and found the install crew had “tripped” a circuit in the furnace while testing the heat and there was a fault code that had to be cleared that was keeping the unit from functioning properly. That night we slept cool and comfy. Alas, it did not last. The system is back to not cooling effectively and running 24/7. Need another tech visit. Additionally, they had to cut a “fresh air” hole in our ceiling due to attic foam insulation but they cut it smaller than the register and it looks “poorly done”; the 3 ton outside ac unit is hanging off the pad- they should have centered it; the “Carrier” insignia is missing on one unit and broken on the other and in many connecting spots the units are improperly sealed and losing airti surrounding dead space. While the lure of a lifetime parts and labor warranty and the 5yr financing at 0% was the sway factor for choosing CoolRay, it has produced a week long headache. Going forward I will be quick to call in every issue til the install is corrected.

Review 170 (2024-02-07 - Rating: 5)
Technician came out and tuned up our systems. He was knowledgeable and friendly. Called to let us know he was on his way. We were happy with the service. We would contact Coolray again.

Review 171 (2024-05-06 - Rating: 5)
I had a very educational experience! The Plumbers were very knowledgable and explained in detail what they were doing to address my problem. For that I am truly grateful. The work went well! Overall it was a positive experience.

Review 172 (2024-03-08 - Rating: 5)
Great job replacing central heating and air conditioner. This job was done in record time. The installation of the units look amazing. The guys cleaned up afterwards. Indeed I will recommend them to friends and family.Awesome work!

Review 173 (2024-01-19 - Rating: 5)
This company was a superb choice! Starting with the consultant interview with Mike. He gave us options and introduced us to Bryant Central Air- Heat Unit! Next the Service Department who was Stacy and Gage did their jobs diligently, showed up on time, installed the new unit never took a break; showed us how to install the app on our phones, re-checked points we needed to know about our New System! Great Guys!!The best! I forgot to mention LIFETIME WARRANTY( has some limitations and you do have the option to purchase or add certain coverages).

Review 174 (2024-07-08 - Rating: 5)
My technician seems to be knowledgeable and explained to me what needs to be done. I signed up for yearly inspection. I thought was a reasonable price.

Review 175 (2024-07-23 - Rating: 5)
Gerald McNeal my technician was very friendly and knowledgeable. He provided awesome service and explained everything to me in depth.

Review 176 (2024-10-07 - Rating: 4)
Over time more shall be revealed, but right now I’m performing quality control and I salute the professionalism and promptness from start to finish.

Review 177 (2024-09-05 - Rating: 5)
I love this company they really stand behind their work and have great service technicians.

Review 178 (2024-05-08 - Rating: 5)
Our technician Steve was a very courteous, helpful, knowledgeable and professional. He explained everything to us. And answered all questions we had. We will recommend him and Coolray to our friends and family.

Review 179 (2025-01-01 - Rating: 5)
Beau is an excellent technician- very courteous and professional.

Review 180 (2024-04-18 - Rating: 5)
We had a whole house HVAC system installed by Coolray in December of 2022. From the first time we sat down and talked with the Coolray representative about options and through the install the process was seamless and top notch. We opted for a 10 year service contract and the service continues to be excellent. Good communication, which is critical. Recommend Coolray to anyone considering a new system or an upgrade.

Review 181 (2024-01-30 - Rating: 5)
Technician visit was great! He corrected pointed out some issues that I was not aware of. Thanks to the 10yr maintenance/labor plan, Cooray will continue to visit twice a year for inspections and maintenance!There is no better plan, Im glad I purchased it with my new system;

Review 182 (2024-10-17 - Rating: 5)
Devante Little is an excellent technician. He was professional and courteous.

Review 183 (2024-07-31 - Rating: 5)
Timely response and the technician was kind and respectful throughout the encounter. I will definitely continue to use this company!

Review 184 (2023-12-20 - Rating: 5)
We honestly had the best experience with this company! I was searching for a company that offered not only electrical services but also plumbing and gas line management. Within 30 minutes of making a call to set up a site visit, the electrician arrived out to my home. The problem has now been repaired in less than a week. This may not be typical (holiday magic?), but it was sure appreciated right before Christmas. Landon and his crew also identified another problem that needed to be fixed and were able to fix it in the same visit. Their communication was excellent! We will definitely be using them again in the future!

Review 185 (2024-09-30 - Rating: 5)
They stood behind their work when they missed something first time around. Very pleased with their service.

Review 186 (2024-04-16 - Rating: 5)
CoolRay has always been a valuable company for my family since 2019 and I’ve never had any issues. Every technician has been very knowledgeable and explains everything thoroughly too include show you pictures. I would recommend anyone to use this company.

Review 187 (2024-04-17 - Rating: 5)
I would give 6 stars if I could to Jacob Kirkland. He was very professional and friendly. He explained every thing he was doing and answered all my questions. Took his time even though I was his last call to make sure everything was all working correctly. Coolray has the greatest service representatives. Thanks