Roto-Rooter Plumbing & Water Cleanup

Located in Belleville, Illinois

Address: 110 W Main St #160, Belleville, IL 62220, United States

Phone: +1 618-622-9237

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-21 - Rating: 5)
On a day where I needed them most Roto Rooter was there and came through like a champ! Available when seemingly no one else was they were prompt, and fixed my problem very timely. Thomas was very personable and helpful with proactive advice and service. Much appreciated.

Review 2 (2024-12-18 - Rating: 5)
Service was beyond what I expected with immediate results. The cost was well worth it. The service technician, Christian, went above and beyond. Everything from pricing, work to be done, and work completed was thoroughly explained. Love the six month guarantee. I will definitely use Roto-Rooter again.

Review 3 (2024-12-21 - Rating: 5)
Bob was so helpful when our sewer was backed up. He showed up within an hour of me calling and worked hard to ensure the sewage pipe was cleared. He was a pleasure to have come help us when we had the emergency.

Review 4 (2024-12-09 - Rating: 5)
This was my first time utilizing services from this company. Morris is very good at his job and I would definitely ask for him in particular again in the future. He’s very knowledgeable and performs his job proficiently. Thank you for your help!

Review 5 (2024-12-12 - Rating: 5)
Jeremy and Ian were great! Very detailed with their explanation and came out within an hour of me calling in the evening time. Good work done. Got everything cleaned out!! A+ service.

Review 6 (2024-12-18 - Rating: 5)
We have used Roto-Rooter for years, every year for maintenance work and on occasion when a problem must be corrected. Their response time is amazing— typically same-day, they keep our home clean even though theirs can be a messy job, and I’ve learned always to take their advice. Today they completed their maintenance visit as expected but also uncovered some very unexpected and unwelcome problems. Resolution will be expensive but it’s really good to have confidence that their judgement is sound and the job will be done right. Their team will show up on time tomorrow morning, first thing.

Review 7 (2024-12-28 - Rating: 5)
Showed up when they said they would, did the job and had no issues. Guy was nice and got the drain cleaned out in a short time. I would recommend them. Thanks!

Review 8 (2024-09-26 - Rating: 5)
Mike did an exceptional job working through our tough clog. Seeing the pipes with the camera firsthand helped inform our maintenance plan.As someone who likes to do their own home repair and maintenance, I would call roto-rooter again. Already a repeat customer from years ago.

Review 9 (2024-10-09 - Rating: 5)
I needed a waterline placed for my refrigerator and the plumber they sent was great. Demetric quoted me a great price. He was efficient, was quick and I would definitely use this company again.

Review 10 (2024-12-19 - Rating: 5)
Great service guys (Jeremy/Ian) explained everything well and answered all questions to satisfaction. They came out a couple hours after I scheduled this yearly preventative maintenance on my aging cast iron piping.

Review 11 (2024-08-04 - Rating: 5)
Zach arrived quickly on a Sunday. Did a great job evaluating cause of the problem and explaining how he fixed it. Would highly recommend for service when needed.

Review 12 (2024-10-30 - Rating: 5)
The plumbers that came in to snake our drain were super nice and informative. They made sure everything was good to go and installed our toilet back in place.

Review 13 (2024-08-12 - Rating: 5)
We had Zacchaeus come out to augment our sewer line. He was very knowledgeable, did a thorough job and took his time to make sure it was cleaned out even though it was almost 11:30 pm.

Review 14 (2024-08-02 - Rating: 5)
Polite, courtious, professional and well mannered. Will definitely call for Zack again. Took care of the problem quickly. Very satisfied with his service.

Review 15 (2025-01-08 - Rating: 5)
The technician was very friendly and competent. I have no hesitation in recomending this good workmanship to anyone.

Review 16 (2024-11-25 - Rating: 5)
Right on time. Worked hard to clean out our drain, which was very clogged. Cleaned up all the mess it created. Charged just what he quoted, despite the extra work. Very pleased with the swevuce

Review 17 (2024-08-09 - Rating: 5)
Zack#6901 was Very professional, friendly, easy to communicate with and clear to understand. I will be highly recommending Roto Rooter based on my experience with this technician.Thank you for your quick service. Outstanding job, Roto Rooter.Tina D.

Review 18 (2024-10-14 - Rating: 5)
We had a major drainage problem. Mike was extremely helpful, fixed the problem, and gave us information on what happened and some tips and tricks to avoid it happening again. I couldnt be happier with this service.

Review 19 (2024-09-10 - Rating: 5)
Demetric was our repairmen. He arrived on time, diagnosed the problem and completed the repair. He was professional, friendly and knowledgeable. AWESOME JOB!!!👍👍

Review 20 (2024-08-07 - Rating: 5)
We had a plumbing emergency. Zach showed up on time, correctly analyzed the problem and made the necessary repairs. The fee charge was reasonable.

Review 21 (2024-06-21 - Rating: 5)
Byron frazier was my tech that came and serviced my shower for me. He was very informative very polite. This was my first time dealing with you all. I even get a six month guarantee. I would definitely be back. Thank you for your awesome service.

Review 22 (2023-04-12 - Rating: 4)
Sewer backed up, tech cleared obstruction. Clean up crew came out tore up carpet and drywall damaged by sewer debris. Power washed floor and used massive fans and dehumidifier to dry up surfaces to hinder mold. Everyone was nice. Would have preferred they worn booties over shoes since they were walking through human waste. Had to mop hard wood floors on main floor after they left. Otherwise great experience

Review 23 (2024-08-07 - Rating: 5)
Our technician, Zach , did a great of fixing our clogged line. He was very thorough and walked us through the process. I highly recommend.

Review 24 (2024-10-25 - Rating: 5)
The service was fast, efficient, and prifessional. Donald was awesom. He was very knowledgeable and gave us tips to prevent future problems. We are satisfied!

Review 25 (2024-09-17 - Rating: 5)
Demetric was so helpful and kind when he came to repair my kitchen sink. Thank you for having such pleasant and helpful employee.

Review 26 (2024-11-15 - Rating: 5)
Absolutely amazing work. Will recommend them to everyone. Went above the call to get us flowing again.

Review 27 (2024-08-29 - Rating: 5)
Wow! WOW! Demetric is the best on your team. He’s always on time and he explains everything. He helps me look for the best of the best products. I have to say Demetric is my favorite.

Review 28 (2024-07-08 - Rating: 5)
Roto Rooter sent Byron out to help. My usual guys had taken over 5 days to get to me. With the huge rain coming I called RR and instantly had a tech at my house within the hour. You get what you pay for, I tell ya. Peace of mind worth every penny

Review 29 (2024-03-31 - Rating: 5)
Very pleased with the services I received on Easter morning! These guys were so friendly and professional. They unclogged my kitchen drain, as requested, and were very thorough to also check for other potential obstructions in the pipes leading out of the house. Dustin was very informative. I asked for a business card so that I can call on them again.

Review 30 (2024-06-17 - Rating: 5)
Thank you to Sean, Amber, and Bill for amazing service today! They were extremely thorough with their review & explanation of the problem. I greatly appreciate how they were able to come out and fix my problem on the SAME DAY I called. Would recommend!

Review 31 (2024-07-04 - Rating: 5)
This was the best customer service by a profesional company I have ever experienced. The service technician, Byron F. was phenomenal and professional. I will be staying with this company for as long as I have any plumbing issues. Highly recommended.

Review 32 (2024-03-07 - Rating: 5)
I put an online request in for them to unclog my kitchen sink. I then received an email and a text confirming. About 20 minutes later I got a phone call from a very pleasant woman letting me know the techs were en route. They were friendly, efficient and left zero mess! I didnt even have to put up my crazy pit but!! From the time I put in my request until they finished and walked out the door was a couple of hours! Ive never had such a great experience with plumbing issues.....EVER! Great service all the way around. Will definitely use again and recommend!!

Review 33 (2024-11-01 - Rating: 5)
Jeremy came to our home, did an inspection of our drains. He’s very knowledgeable and helped us with all our needs.

Review 34 (2024-05-14 - Rating: 5)
Ryan was prompt, knowledgeable and courteous. He quickly evaluated the situation and began working to clear the clog. He completed his work and cleaned the work area as if he was never there. Great job...I would recommend.

Review 35 (2024-05-17 - Rating: 5)
Dustin and his trainee (didn’t get his name, oops) were amazing! They explained everything they did and answered all questions in detail to make sure we were comfortable with aftercare. Definitely recommend and will request them if needed again! :)

Review 36 (2024-02-02 - Rating: 5)
Thomas Springer was very pleasant and he checked everything from top to bottom. He put my mind at ease right away. Very patient.. answer every concern. Thanks to him my plumbing problems were solve the same day I called. And the price was very reasonable. I will always call him and highly recommend him . Cant thank him enough.

Review 37 (2024-03-25 - Rating: 5)
Dustin and Alex were excellent. They were on site within an hour of us reaching out, which I was extremely thankful for as we had signs of an imminent main line back up. They were courteous and professional and I couldn’t have asked for a better experience. Great guys, excellent service - would highly recommend.

Review 38 (2024-11-22 - Rating: 5)
Bob did a great job cleaning out our floor drain due to our furnace line creating some back up. Would use again!

Review 39 (2024-06-22 - Rating: 5)
Same-day service on a Saturday. Technician was thorough and respectful. Made sure to ask lots of questions to understand the issues that had not been solved with previous help from other companies.

Review 40 (2024-06-01 - Rating: 5)
My experience was excellent and Byron the plumber was courteous and very good about keeping things from getting more contaminated. He really is an expert and was very prompt. Also the added service of sending the camera down the pipe was very helpful in understanding the problem.

Review 41 (2024-05-15 - Rating: 5)
Hasan was amazing! He is friendly and professional and very knowledgeable. Not only was he able to diagnose a clogged basement drain and unclog it, he was able to show me the clog with a camera and provide information about the main sewer pipe and about regular maintenance, which is not what I got with the first company I chose to do business with who couldn’t unclog the drain or provide any info about the problem. I will definitely ask for Hasan by name if we have any other issues. Great service, great work! Thank you!

Review 42 (2024-04-11 - Rating: 5)
Dustin is very talented with his plumbing work and a pleasure to do business with! Hes very respectful to his customers and their homes as was his partner whom was training. I highly recommend Dustin because he explained the plumbing problem well and how to help prevent future plumbing issues. Super great job! Thanks so much. Barbara Gray

Review 43 (2024-06-12 - Rating: 5)
This is the second time Ive called these guys and they are beyond great! Byron was a joy to work with and explained everything. He went above and beyond to help me and I couldnt be happier. I HIGHLY recommend these guys!

Review 44 (2024-12-15 - Rating: 5)
Donald is a Great person you sent,smart, intelligent very patient and nice I want him to come back when needed thank! you

Review 45 (2024-05-11 - Rating: 5)
Hasan was very polite and hard working. He went above and beyond to fix our issue. It was very easy and fast to get the service scheduled with Roto Rooter and they were super fast in sending the tech out tight away. Thank you!

Review 46 (2024-04-06 - Rating: 5)
Hassan was very knowledgeable and patient.I have an ongoing sewer drain that backs up when it rains. The company’s online scheduling was easy. I received prompt service between the hours I requested. Hassan explained things thoroughly and even let me view the camera while he was working, to see for myself and he explained what we were looking at which helped me (as a woman) to know what the problems were. He gave suggestions to help us in the future and his demeanor was very professional, respectable, and courteous. The prices are so high (4 stars) but it helps to have someone to take time with customers instead of just coming out and acting like they do not want to do the job. Roto Rooter is high$$$ -but the customer service that we have received (5 stars) keeps us calling back and it is the main reason why we use them. Hassan did not disappoint with the great customer service

Review 47 (2024-04-06 - Rating: 5)
Made an appointment online and had them out to my house within 2 days to hydro jet my gutter drain lines that were backed up due to heavy rain. Hasan was fantastic and had both my lines cleared within 30-45 minutes. Highly recommended!

Review 48 (2024-11-23 - Rating: 5)
Great service. They came out on a Saturday when our sink clogged up when we were set to have company over.

Review 49 (2024-04-01 - Rating: 5)
Total five star experience! Sink clogged on Easter. Tech Ryan was out here in less than 45 minutes, out promptly, did an outstanding job VERY detail oriented, left work area immaculate, he stayed until he had made sure the problem was solved. Will definitely use again ! Ryan was the best!

Review 50 (2017-03-19 - Rating: 5)
Uugh... the sewer line out to the street was clogged again. After calling two other companies we had used in the past, and getting We are closed, leave a message I called Roto-Rooter. After a brief and pleasant initial phone call, the hard working tech Steve was here in an hour and a half. He was super thorough, pleasant and knew his stuff. In fact he has worked on drains for 37 years. The drain is all clear and we have a free video inspection included in the reasonable price. We definitely recommend the crew at Roto-Rooter. From chaos and smell to a drain that flows, they got us there.

Review 51 (2024-05-08 - Rating: 5)
The tech was very nice and knowledgeable. Answer whatever questions that we had. I lost a few lives when they told us the price though. An average person doesnt have $440 just laying around. That price is steep. The only complaint I had about it

Review 52 (2024-10-11 - Rating: 5)
Very efficient and knowledgeable. We’ve used Roto Rooter a few times and will continue to use them if needed

Review 53 (2024-06-29 - Rating: 5)
The service on a scale 1- 10 was 15. The service man respected my home as if it was his on home. If anyone out there read this, as Byron, hes deffinate person you want unclogging you clogged drain.

Review 54 (2024-07-08 - Rating: 5)
Donald came to my address. Very knowledgeable and courteous. He cleared the drain of all debris and made me happy to use Roto Router!!!

Review 55 (2024-09-18 - Rating: 5)
Demetric was wonderful. He was professional and very personal. He is an asset to your company

Review 56 (2024-02-27 - Rating: 5)
Mike and Noah were great. They did a great job getting my service back up and running. They were very professional and kind. I’m super glad I called Roto-Rooter I would 100% use them again.

Review 57 (2024-12-30 - Rating: 5)
Donald did a quick and thorough job of getting our plumbing fixed

Review 58 (2024-09-26 - Rating: 5)
Mike is and was very professional and was knowledgeable about the service we needed. He cleaned up the area and moved equipment.

Review 59 (2024-06-28 - Rating: 5)
Terrific service, I had an awesome plumber. He was knowledgeable and professional and super nice. He was in and out in no time with a reasonable cost.

Review 60 (2024-11-29 - Rating: 5)
I called and they came out within 1 hour. They were professional and ended up clearing out the roots in my drain.

Review 61 (2024-06-30 - Rating: 5)
Prompt service, work completed in timely manner. Technician Byron so very courteous! We highly recommend this company! 👌]

Review 62 (2024-12-23 - Rating: 5)
Quick to unclog my toilet! Wish I called them earlier instead of messing around trying to fix my clog myself for a week!

Review 63 (2024-05-20 - Rating: 5)
Arrived quickly. Downstairs drain and toilet were backed up. Had to remove the toilet to access the drain. He was great. Cleaned up everything after. Would definitely use again.

Review 64 (2024-08-08 - Rating: 5)
Zach was awesome he explained everything in detail that was going on. He even stayed to do an excellent job of cleaning up.

Review 65 (2024-03-28 - Rating: 5)
Hasan was so incredibly thorough, polite, and knowledgeable, truly the exact person you want to help you with your house issues. He took the time to diagnose the problem AND explain it to me. So pleased with the level of service he provided!

Review 66 (2024-04-01 - Rating: 5)
Scheduled an appointment and they called me to offer me an earlier one if I was ready and available. Technicians surveyed all aspects of the toilet and pipes before beginning the work to ensure that the first fix was the right fix.

Review 67 (2024-12-15 - Rating: 5)
Professional, fast and knowledgeable. Great job and kept work area clean!

Review 68 (2023-04-08 - Rating: 5)
Our experience was wonderful! He came in assessed the situation, let us know what needed to be done, the cost, the warranty and was done quickly. He was a very personable and kind guy! I was greatful how easy they were able to get to us within an hour of us falling. I thought I would have to make an appointment for days in advance!Worth every penny!!!

Review 69 (2024-05-19 - Rating: 5)
The plumber was on time, friendly , and quickly assessed the situation. He explained all services and pricing. He did a great job and cleaned up well afterwards. Thank you.

Review 70 (2024-01-14 - Rating: 5)
Our Service Technician Thomas S. was very knowledgeable, respectful as well as thorough. He kept an open line of communication throughout the process, giving us updates from time to time.The clog was deep in our main sewer line and was eventually broke through after some serious perseverance. Once cleared this allowed our family to go about our normal daily lives without the fear of a Poo*Nami back flowing into our basement.Fingers crossed we not have any further issues for awhile but if so, hopefully Thomas will be on our route.Thanks Roto-Rooter for staffing quality employees.

Review 71 (2024-03-24 - Rating: 5)
Dustin and Alex were very polite and professional. They made sure to understand the situation before starting. We have used Roto Rooter before and will continue to use them. And the woman handling the phone at Roto Rooter could not have been nicer.

Review 72 (2023-08-16 - Rating: 5)
My main sewer line backed up into my basement in the evening and I was able to make an online appointment for first thing the next morning. The service tech Dan arrived on time, explained to me the situation, and the solution, and quickly resolved the issue. I have used RotoRooter many times over the years and I’ve always been satisfied with the quality of the job and of the individuals who do the work. Thanks Dan!

Review 73 (2024-12-07 - Rating: 4)
The Tech did a good job, but Roto Roter is expensive.

Review 74 (2023-05-01 - Rating: 5)
Technician Chris came he was very kind and professional. Gave me all the information, a quote and gave me time to process and to make a decision. I okayed him to proceed he was thorough and allowed me to ask 100+questions while he worked. He cleaned up and explained everything again for my knowledge. Thank you to the whole team for taking my call and getting Chris out to us quickly and getting the job done today!

Review 75 (2024-07-07 - Rating: 5)
The servicemen were very professional. They arrived on time, resolved the problem within minutes, and were very friendly! I would definitely recommend this company!

Review 76 (2023-09-02 - Rating: 5)
This was our first time needing plumbing services for a kitchen sink and dishwasher backup. Chris was our service technician, he was professional and so informative. He took his time identifying the problem and fixed it. He also gave us suggestions to keep the issue from happening again. We will definitely be using Roto Rooters services again!

Review 77 (2024-03-28 - Rating: 5)
Alex and Dustin were awesome. Got here and went right to work. Explained everything as they went. Very polite. I truly enjoyed having them in my home. Great job guys.

Review 78 (2023-06-02 - Rating: 5)
We had the floor drain in our HVAC room in our basement overflow and was clogged. We desperately needed someone to come out late to fix it. This company was very responsive and Christian was amazing. Totally reassured us he was going to be able to take care of it…and he did. He was so personable and friendly…would definitely request him again when we need a plumber. Great job!

Review 79 (2024-07-01 - Rating: 5)
Very happy with our experience! They were able to get here so quickly and thoroughly completed the work needed. Very nice as well !

Review 80 (2024-05-20 - Rating: 5)
He was very knowledgeable and took his time to explain how I could avoid these kinds of issues int he further. Very nice gentleman and i would highly recommend this company to anyone. Called today and service today.

Review 81 (2024-01-18 - Rating: 5)
Very appreciative of Mike! He took the time to explain and give advice on the issue he came for and answered plumbing questions unrelated to the visit. He quickly solved our problem, and he was very professional, knowledgeable, and thoughtful. If we have any issues in the future, we’ll be requesting Mike if we can. Thank you!

Review 82 (2023-12-27 - Rating: 5)
I had a very good experience. The gentleman came between the time lot stated. They were courteous they were very efficient, they sprayed down the basement and cleaned the entire area. They cleared the main drain. I am very appreciative and I would use Roto-Rooter again in the future.

Review 83 (2024-12-16 - Rating: 5)
Tech 4658 Donald came out and cleared the issue promptly. Very helpful!

Review 84 (2024-07-30 - Rating: 5)
Arrived quick, explained what was happening, explained the fix. Great service. Would recommend for sure .

Review 85 (2024-03-25 - Rating: 5)
This is second time in a month (two seperate houses) that used this team from Roto-Rooter of Dustin, and Alex and again a Super Job of explaining procedures they were doing and attacking like a pit bull to remove the blockages in our sewer pipes that resulted in a backup. Highly recommend Roto Rooter

Review 86 (2023-02-24 - Rating: 5)
Called Roto-Rooter to address some flooding. Within 20 minutes had a call letting me know when service would arrive. Christian was professional and courteous, explaining what he saw so we could understand and make informed decisions. He was diligent and completed the work in a timely manner. Highly recommend!

Review 87 (2023-11-17 - Rating: 5)
My toilet was plugged and I expected the worse. In my worst-case scenario, I would spend thousands of dollars, the worker would take forever, and I wouldnt have access to my bathroom.None of this was true!!! The worker was kind and nice and resolved the problem quickly. In addition, the cost was reasonable.

Review 88 (2024-04-20 - Rating: 5)
HASAN TECH # 5506Was very respectful, knowledgeable and explained everything from A-to-Z as he did it gave me tips on what I needed to do to keep the maintenance up. I really appreciate everything he did in the matter that he did it A1 top tier.

Review 89 (2024-06-15 - Rating: 4)
Overall pleased however its been over 7 days since the auger was completed and I have not seen the follow-on fiberscope of my sewer drain line. I called the office but was not provided an answer.

Review 90 (2024-11-24 - Rating: 5)
Donny was quick, friendly and got the job done fast!

Review 91 (2024-04-14 - Rating: 5)
Ryan was excellent and did a great job! Very persistent and wasn’t going to stop until everything was done perfect! Also did a great job of cleaning up! Thanks again Ryan!!

Review 92 (2023-07-07 - Rating: 5)
Roto-Rooter was very responsive to my problem and dispatched a tech as quickly as possible considering the area and distance I am from their location. The tech arrived at the time he said he would and was very professional and friendly. He resolved my issues quickly and had answers for any questions I had.

Review 93 (2024-12-14 - Rating: 5)
Donald did a great job clearing out three of my drains, and on a cold, rainy day! Thanks for your help!

Review 94 (2024-12-02 - Rating: 5)
Don came out first thing next day. Knowledgeable, polite and thorough.

Review 95 (2023-06-29 - Rating: 5)
A new washing machine exposed a backed up branch line that needed clearing. I was able to schedule online & Roto Rooter confirmed the appointment right away. They arrived early for the appointment and had the work done in 45 minutes. The service and guarantee you receive for the price is worth it.

Review 96 (2024-06-20 - Rating: 5)
Byron was friendly, courteous, informative, and professional. Would definitely recommend him and his work.

Review 97 (2024-11-10 - Rating: 5)
Came out within 2 hours of calling and fixed my issues, highly recommend

Review 98 (2024-08-20 - Rating: 5)
Zach was very professional and informative. He knew exactly what the issue was and got it resolved for me.

Review 99 (2024-03-02 - Rating: 5)
Thomas was prompt and very knowledgeable. He explained what was going on and gave great suggestions. He is a great asset to your company. If I could, I would give him 10 stars!

Review 100 (2023-05-05 - Rating: 5)
Dustin and his team were professional, thorough, and friendly. They took care and were mindful of the house and property. We talked about services and pricing up front so I knew what to expect while they were here, and I have peace of mind knowing their services are guaranteed for six months.

Review 101 (2023-09-24 - Rating: 5)
We had a very good experience with Chris. He unclogged our kitchen pipes after diagnosing the problem. He was pleasant and easy to work with. We would use him again!

Review 102 (2023-08-08 - Rating: 5)
The technician named Chris listened to me explain the facts I had at the time. He let me know the price and exactly what steps he would take to trouble shoot. He did his work and cleared the blockage. Very professional, informative and personable.

Review 103 (2024-04-01 - Rating: 5)
Mike was fast thorough and so kind. I called the monday after a holiday and they were here within the hour! Customer service is above and beyond. I highly recommend.

Review 104 (2024-03-31 - Rating: 5)
Had standing water in the kitchen sink. Technician came out same day I called. Brian had us back to normal in under an hour. Would recommend

Review 105 (2025-01-03 - Rating: 5)
Had a washer drain stack overflow and Jeremy was out in about an hour and cleaned the stack and floor drain quickly so I could go about my day. Courteous and professional.

Review 106 (2024-03-24 - Rating: 5)
Fantastic experience with all goals accomplished! The Roto Rooter representative was polite and knowledgeable getting the job done explaining what he done along with billing.

Review 107 (2023-10-14 - Rating: 5)
Great experience. Technician had a long day and we talked about it. He didnt complain about it, I brought it up. I was just so thankful he came, we were in a bad situation with our sewage being backed up. He was very friendly and professional.

Review 108 (2023-04-05 - Rating: 5)
The Service Technician Christian Reese was most helpful. He quickly found the drain blockage and cleared it, then contacted a project coordinator for further cleanup work. Christian was very pleasant, professional and knowledgeable. He educated me about using enzymes to prevent future blockages, and being able to keep up my enzyme supply. Great coordination with a coworker. My problem was easily fixed.

Review 109 (2024-04-13 - Rating: 5)
Brian did an amazing, efficient job at my residence. He went out of his way to be extremely helpful, providing tips as well as addressing the issue flawlessly.

Review 110 (2024-12-24 - Rating: 5)
Very professional and polite, and tolerated my annoying dog under foot.

Review 111 (2023-04-10 - Rating: 5)
Travis, our technician, was amazing! He was kind, professional, thorough. Made sure the problem was solved and tested, didn’t rush to fix the issue and leave. He also put up with our super annoying dogs, bonus points for that!

Review 112 (2023-06-07 - Rating: 5)
I called this afternoon hoping to get an appointment within a few days; they arrived in 45 minutes ! Christian was courteous, prompt and friendly! He was extremely knowledgeable about diagnosing the plumbing problem. I highly recommend him, and the company as a whole .

Review 113 (2024-07-05 - Rating: 5)
He came same day was knowledgeable and professional, cleared the drain quickly. I would recommend.

Review 114 (2022-12-18 - Rating: 5)
Thomas the plumber was so helpful with information for me and my husband and respectful since we was having a baby in five days when the sewer decided to backup. He also recommended the clean up team and camera guy to check out the pipes and make sure there won’t be mold with two kids in the house. I would recommend Roto Rooter with the fast response from the plumber to the clean up crew to have our house safe for the baby, was nice.

Review 115 (2024-12-20 - Rating: 5)
The techs were very professional and helpful. Took care of the problem and cleaned everything up in a timely manner. I would definitely recommend this company

Review 116 (2023-11-17 - Rating: 5)
Fantastic job was done by Dustin. He came out around 530 and worked on it until he got it fixed. It was very knowledgeable very polite. I’d recommend him anytime.

Review 117 (2024-01-13 - Rating: 5)
Great service! Thomas was knowledgeable, friendly, and got the job done, despite it being 10 degrees outside. We will definitely call again if we ever need to. Thank you!!

Review 118 (2024-03-27 - Rating: 5)
Our technician was extremely knowledgeable and helpful. He got to our house quick and was respectful to our home. I would recommend to family and friends!!

Review 119 (2023-07-28 - Rating: 5)
My appointment was scheduled easily and quickly. Chris showed up on time and efficiently did the work that was needed. Carefully explained the situation to me. I was very satisfied with the service.

Review 120 (2023-07-04 - Rating: 4)
Very nice and friendly despite working on 7/4. Great work. My only disappointment was the very high cost compared to other companies. More than double. However, he did give me a coupon to take &75 off the service. I would for sure use them again.

Review 121 (2023-02-20 - Rating: 5)
Travis was prompt, knowledgeable and professional! I appreciate his help and we are extremely grateful he was quickly able to resolve the problem for the night.Great job on hiring such a team player with ambition. Will continue to use roto rooter as both Craig and Travis have been amazing!

Review 122 (2024-10-22 - Rating: 5)
Jeremy H. provided excellent service! He solved our clogged drain issue while also explaining to us what he was doing and giving us maintenance tips. He understood the issue from the get-go and solved it quickly. A month prior we had Roto-Rooter come out and while that experience was somewhat helpful, it wasnt as personal as Jeremys visit, nor did they solved the main problem we were having. Now its been solved and well seek Jeremys help whenever we run into any other plumbing issue.

Review 123 (2023-03-29 - Rating: 5)
Working with these folks was a great experience! Scheduling service was a piece of cake. The tech came out on time and worked his butt off to get my problem resolved. Everyone involved was friendly and easy to work with. Would absolutely recommend.

Review 124 (2019-03-04 - Rating: 5)
Setting up the appt was no problem; I was offered same day or next day. Im glad they are staffed 24/7. I dont think I could have gotten a plumber that quickly on the weekend. I was contacted about a half hour before the service technician arrived, which I appreciate since you get a 4-hour window. The technician was friendly, courteous, knowledgeable and made sure to explain everything as he went along and was happy to answer questions. He worked quickly and efficiently and made sure the area stayed clean, and made sure the problem was corrected before he left. He even helped me w/an issue not part of the original call. A positive experience w/a great result. I would use again and recommend.

Review 125 (2023-09-17 - Rating: 5)
Connor came out and cleaned out a washing machine line for me as well as checking out my kitchen sink drain line. Very professional and knowledgeable. Will definitely use Roto-Rooter for the foreseeable future.

Review 126 (2023-05-26 - Rating: 5)
We had liquid and matter coming up in the tub when the toilet was flushed.Christian was fast, efficient and professional. The job was done in no time. With his knowledge and expertise, we even saved money on the jobThanks for your service !

Review 127 (2024-11-04 - Rating: 5)
Jeremy was extremely helpful. Was on time and gave me knowledge that I did not know.

Review 128 (2022-04-04 - Rating: 5)
I was amazed at how quickly they responded to my desperate need for service. I had a backed up sewer line. They were at my home within an hour of my call. The sewer line was back in service 45 minutes after the arrival of the two technicians. Grateful and pleasantly pleased with the service. First time using roto rooter. Highly recommend the service and the company. Thanks, Mike and James for the great work.

Review 129 (2023-05-10 - Rating: 5)
From the moment Christian walked in he was kind, courteous and professional in his work. He took time outside of fixing the problem to explain in detail the problem we had. Even though we were his last stop for the day he had a smile on his face the whole time. If could recommend individuals I would recommend Christian to friends.

Review 130 (2023-09-23 - Rating: 5)
Thank you so much. Connor was was very professional & got my drains cleared quicker than I thought. He is very careful bringing the equipment in & didnt leave a mess. I highly recommend Connor.

Review 131 (2021-01-08 - Rating: 5)
I had a wonderful experience with Roto Rooter. Upon my call for service they arrived within an hour to service my basement drain. The technician was very professional and practiced social distancing. He was able to clear my drain quickly and explained everything to me in detail. Awesome job if ever needed I will use your services again. Thank you so much! Sincerely, Very satisfied customer

Review 132 (2024-12-16 - Rating: 5)
Tech 4658 (Donny) did an excellent job. Cleared upstairs shower train and even backed out a stuck screw. Was fast, courteous and thorough.

Review 133 (2024-05-08 - Rating: 5)
Had an emergency call on a Sunday morning. The techs were able to make it out quicker than expected. They were courteous and professional.

Review 134 (2022-02-28 - Rating: 5)
Just moved into a new home and it had some draining issues in the kitchen and bathroom. Needed a quick fix and called Roto Rooter, they came the next day, arrived a few minutes early, and fixed the issue within a couple hours. The technician Mike was very good, I was telecommuting when he arrived and he was very quick and discrete, making sure to not interfere with my work while he was here and he was as quiet as was reasonably possible.

Review 135 (2024-12-06 - Rating: 5)
Timely service. Friendly and professional techs. Explained procedure and what to expect from Roto-Rooter. Definitely would recommend them and will use them again if the occasion should arise.

Review 136 (2022-01-29 - Rating: 5)
Top notch customer service from the appointment scheduling, all the way to the technician performing the maintenance. Allen, the technician, explained the work being the done and cost in detail, which left no surprises from start to finish and my issue was resolved in 30 minutes. I highly recommend roto-rooter if you have plumbing needs. They are professional and friendly.

Review 137 (2023-07-10 - Rating: 5)
Kris was very thorough in his analysis and diagnosis of our problem. He knew what to do to uncover the problem and to fix it. He was also polite and got the job done quickly, but not too quickly. Thank you Roto-Rooter and Kris!

Review 138 (2022-12-28 - Rating: 4)
Brian Watson completed our service in a professional and timely manner. He did more than what was expected of him despite having other customers still on his schedule, which we appreciated. Scheduling was difficult but impacted by the weather.

Review 139 (2023-11-11 - Rating: 4)
The agent appear to do a goodjob. He took his time and explained my issues. So far everything seems to be now working. Very good company.

Review 140 (2023-07-21 - Rating: 5)
Chris did an amazing job with solving our pipe issues. Even went above and beyond to schedule us further help to help with maintenance. Second time using this company.

Review 141 (2024-12-09 - Rating: 5)
Incredibly helpful and fast work. Will use again, if needed.

Review 142 (2023-10-20 - Rating: 5)
Dear Sirs. Your employees Anfernee Gordman & Dematric, of Roto Rooter, work ethic, job performance & punctuality was outstanding. They always took the time to explain to me the issues of the sewer, that I was facing & what they were going to do to resolve them. It is rare that you will find people with such professionalism. Thanks guys for a job well done.

Review 143 (2023-12-29 - Rating: 5)
The plumber carefully inspected my garbage disposal and showed me what was wrong with it and why it needed to be replaced. He installed a new one with care and precision and I now my kitchen drain is leak free!

Review 144 (2017-11-29 - Rating: 5)
Our service technician Steven was awesome!! I had a little confusion on the phone with Home Warrenty Company and he was extremely patient and understanding while I worked that out... Main sewer line was backed up. He explained everything he was going to do before he did it and even talked me through what was happening while he was snaking the drain. Very nice and personable. Will recommend him to people in the future!

Review 145 (2023-07-12 - Rating: 5)
Amazing professional service throughout visit. Explained in detail what needed to be done, cost along with follow up recommendations! We will absolutely use RR again and thanks again to 5213 for a job well done.

Review 146 (2018-09-13 - Rating: 5)
Steven Brough service tech is great!! Every time he has serviced my home he is professional and thorough. I feel rotorooter is a bit pricey but they get the job done and correctly. Definitely recommend. They are also on time, every time. The camera inspector was very nice, knowledgeable and thorough as well as the plumber....they all came out at the same time. Very helpful guys. Also, Christina was very nice when calling to set up the appointment. Great team from start to finish.

Review 147 (2024-01-12 - Rating: 5)
Was a bit more than we We’re planning on spending. But he picked out a lovely kitchen faucet for us and he also tried to fix our garbage disposal. I recommend them.

Review 148 (2020-09-06 - Rating: 5)
I called for clogged sewer/repair when he arrived, very professional, friendly and listened to what I had to say, then answered questions and replied to statements with knowledge based answers instead of hypotheticals. He explained to me in detail the what’s, when’s and why for’s of the service needed, and possible problems and provided advice. I learned a few things. He did good work and while working, we had good conversations on plumbing. He cleaned up as he went which is much appreciated by me, making it easier for me. He is welcome back in my house. I would also appreciate, if it happens again, that instead of changing my service appointment which was between 8-10pm Saturday night, to 8-10am Sunday; to call him and see if he is willing to come out. Thank you. I appreciated, and was happy with the service appointment. Please commend Nick officially. I’m not easy to please, and I was with Nick and his work. Thank you Lt Blake A Vogelweid

Review 149 (2024-11-24 - Rating: 5)
Donny did an outstanding job very quick and professional

Review 150 (2024-07-19 - Rating: 5)
The technician was very knowledgeable and got the job done and did a great job

Review 151 (2020-09-04 - Rating: 5)
Floor drain was backing up after doing laundry. The tech listen to what I had to say. Then told me what he was going to doand about how long it might take. After he was done, he cleaned up and sprayed down the area with a disinfective and toldme to let it dry. Then I could wash it down. The tech was very friendly and easy to talk to. Would use Roto Rooter again inthe future if needed. Also beening able to request appointments on line thourgh their web site is so easy, and calling to letme know the tech is 30 minutes away.

Review 152 (2023-06-27 - Rating: 5)
Jamie was very professional and did a great job! He fixed our issue of the kitchen sink not draining and was very thorough. Thank you Roto Rooter and Jamie!

Review 153 (2024-05-22 - Rating: 5)
Great communication, on-time, got the job done straight forward, and set up follow-up camera scope opportunity too. Would recommend!

Review 154 (2023-08-06 - Rating: 5)
Excellent customer service. Daniel was my technician. He took the time to make sure I understood all of the options for repairs and what makes sense long term versus just patching a hole.

Review 155 (2023-04-02 - Rating: 5)
Connor did a great job, really worked with the problem until it was solved. He was respectful and patient when explaining things to me. Would highly recommend him and the service provided by all.

Review 156 (2021-11-08 - Rating: 5)
We waited a bit longer than we were originally told by the dispatch operator but when the tech arrived, he was courteous and professional. He explained and reviewed everything with us and did a great job. I will definitely ask for him by name, Chris Walcott, if we require services again.

Review 157 (2019-04-22 - Rating: 5)
They were very professional and clean. They unclogged my kitchen sink line and my bathroom sink line in just a couple hours. Very knowledgeable. Upfront pricing. Will definately call them with any problems in the future. I especially like that they work weekends and after normal business hours. Their camera allowed ME to watch firsthand just what my main drain line looks like inside all the way from my basement to the city sewer in East Alton. Amazing work guys!

Review 158 (2021-12-14 - Rating: 5)
I was first impressed that on a Sunday morning a person answered the phone at RotoRooter. Thereafter I was kept apprised on when to expect my technician, Chris. I had a blockage in my main drain causing overflow and inability to use the toilets, etc. Chris was very courteous, proficient and didnt mind explaining everything throughout the process. I would highly recommend patronizing this business. They fixed what another company allegedly repaired 2 weeks ago!

Review 159 (2022-12-11 - Rating: 5)
Its absurd that I only have to check the drain cleaning box. The amount of time and effort that Travis put in to clear a stubborn blockage, decades in the making, DEEP in my drain line was incredible.I had already spent several days dismantling, cleaning, snaking, and rebuilding the undersink plumbing in my kitchen. Water kept backing up after each reassembly. Travis made 2 passes with the ¼ inch snake, water didnt drain when we tested it. Then 2 passes with the ⅜, again it backed up. After checking all the other basement drains, each of which didnt have problems, he ran the full 50 feet of the ¼ inch snake. We tested it out, and SUCCESS!!I simply cant speak highly enough of his effort, attention, and work ethic. And, amidst each frustration we encountered, his attitude remained positive and focused.I rated the service 5 stars, but only because the form didnt allow me to quadruple that.

Review 160 (2024-10-26 - Rating: 5)
Fast response and scheduling. Got in to fix quickly and get back to normal

Review 161 (2022-10-29 - Rating: 5)
This is the second time Ive used roto rooter. Service has been phenomenal both times. I called before 8a and a technician was able to make it within the hour. He was both personable and professional. Truly glad I called them and used them both times.

Review 162 (2024-11-01 - Rating: 5)
Thomas was the tech that came out to help with of clogged kitchen sink and he was great. Provided information on the cause and fixed the issue quickly. He also provided helpful information about possible prevention solutions.

Review 163 (2023-05-10 - Rating: 5)
The technician was polite and very professional. He knew exactly what he was doing and got straight to the issue and resolved it quickly. He was also able to explain everything clearly and concisely of what he was doing. Excellent work!

Review 164 (2016-08-17 - Rating: 5)
My experience was wonderful. Making an appointment was supper easy! The technician arrive during my appointment time and was so nice! He fixed my toilet so fast and explained the problem to help prevent it from happening again. I will definitely call them in the future with any other problem.

Review 165 (2023-03-05 - Rating: 4)
Roto-Rooter Plumbing (Connor) understood the nature of my drain clogging in the basement and it only took a matter of minutes to resolve the issue. Also Connor was very mindful in using sleeves on the wheels of the Auger before entering my home.Great Job!

Review 166 (2023-03-24 - Rating: 5)
We had a sewer backup on a rainy night, the next morning Christian came to clear the blockage. He was very professional, fast and efficient. We can now all go back to our day. Thanks for the service!

Review 167 (2024-09-09 - Rating: 5)
Roto-Rooter did a drain cleaning service not too long ago to get my washing machine functioning properly again. Our technician was prompt, friendly, and great at informing us what the issue was and how he solved it. I also used a $75 off drain cleaning services coupon and saved money through them as well!! Will definitely be using this company again.. 5 stars!

Review 168 (2016-11-07 - Rating: 5)
Customer Service is so important to me. Roto-Rooter was wonderful from start to finish. Tech was on time and very professional. I wanted a company that had been around for while, so the quality of the work would be backed by a warranty. I received a year warranty on the plumbing! I will call again for any plumbing issues!

Review 169 (2017-11-30 - Rating: 5)
My Technician was very friendly and knowledgeable. He arrived promptly and identified the issue. After clearing the clog, he tracked further down the line to ensure there were no other build-ups. He returned the appliances to their original positions and was informative about the billing invoice. I was pleased with the overall experience.

Review 170 (2023-02-20 - Rating: 5)
Had a clogged toilet that I did everything possible myself to fix to no avail. Called roto rooter and received promp service. Jaime was great! He explained every option and fixed my toilet! In and out in less than 20 min. Thanks again!!!

Review 171 (2017-02-21 - Rating: 4)
The Service Technician (Steven #0854) was on time, very courteous and professional. He diagnosed the problem quickly and had it fixed in no time. I did appreciated the extra time he took to make sure everything was working perfectly before he left. I would have given 5 stars but I thought the service fee was a bit high, $284 to have the laundry room drain snaked!! I have used Roto Rooter in the past and I will use them again, but may get a quote first next time.

Review 172 (2019-04-09 - Rating: 5)
Terry 5895 was absolutely the best, most professional worker I have ever met. He did what 3 other companies could not, always smiled and was very courteous. He worked hard, he didnt take a break, he explained everything and made sure we were happy with everything. Rotor rooter should promote him he is the best plumber Ive seen and he had a special case as our house was a difficult one. Please keep him because people everywhere need the job done.

Review 173 (2023-06-04 - Rating: 5)
I had no idea what was going on so they sent out a plumber. Since it wasn’t a plumbing issue but a drain, they sent out a drain expert within the next couple of hours and was able to troubleshoot and resolve the issue. Connor was the best! Thanks to him and Steve (plumber) for being so patient with a clueless customer!

Review 174 (2024-04-26 - Rating: 5)
Super quick availability and took care of my issue easily. Very happy to have everything explained well to me by Brian, as well as give some great suggestions. Thanks again for the help! 🙂

Review 175 (2016-02-29 - Rating: 5)
We called them twice actually the first time we canceled cause we thought our landlord was going to be able to fix it but hour later we didn’t hear from him we called Roto-Rooter back and they came out within hour and a half. Our tech was funny, very sweet, and very kind. He was joking around with us putting us in a better mood. He was great and will call them if we have anymore problems!!

Review 176 (2023-03-06 - Rating: 5)
A+ experience. Travis came out on short notice on a Sunday night to fix a backed up sewage drain. He found the issue and fixed it in under 2 hours and now we can run water again. He was professional, kind, and explained the problem. Couldn’t be happier. Thank you!

Review 177 (2024-11-15 - Rating: 5)
Very prompt and friendly helpful service. Thank you Bob!

Review 178 (2019-02-15 - Rating: 5)
Made service appointment online, very easy and convenient. As promised, I received confirmation email later that day and a call the morning of appointment confirming time plumber would arrive. Michael arrived exactly on time, looked at plumbing to be done, explained the total cost and proceeded to install my faucets quickly and left the work areas clean. Im very happy I continue to call Roto-Rooter for all our plumbing needs.

Review 179 (2021-12-22 - Rating: 4)
Very delayed as expected and well after the timeline they gave us on the arrival but no big deal on our end. Wasnt expecting permanent auger stains at the bottom of my new toilet after clearing the drainage issue. The tech was very nice and friendly. Hopefully the underlying issue is permanently resolved.

Review 180 (2024-11-15 - Rating: 5)
Bob did a wonderful job clearing our drain.

Review 181 (2017-02-06 - Rating: 5)
I have used Roto-Rooter for our plumbing needs for years. They are always prompt and the price is reasonable. My most recent experience a week ago was great. Ken called before coming and arrived quickly. He also solved our issue quickly. He was very curteous and kind.

Review 182 (2022-02-06 - Rating: 5)
We had a drain backing up couldnt do laundry or dishes they were here in 2 hrs and had us going again. My technician was very professional and polite explained what he believed was the problem and gave me my options and his recommendations. Great experience and will use again.

Review 183 (2024-11-04 - Rating: 5)
My experience was great, my service technician Donald was very helpful,friendly,courteous,and very knowledgeable about the job he completed. I would definitely request his services again.

Review 184 (2016-01-20 - Rating: 5)
The serviceman, Steven, was very professional and did an excellent job running a coil snake through my main sewer line for tree roots. Ive used other plumbers before, and unlike the others, Steven kept everything clean and paid attention as to not create a mess. The price was very fair and the promptness of service was excellent. Steven was very polite and thorough while explaining the situation, the process, and diagnosis of the problem. Well done!

Review 185 (2023-05-10 - Rating: 5)
Visit requested for a leaking toilet and backup. Professional and friendly service and was I able to schedule an appointment the same morning I called. The service representative Danny explained everything and demonstrated efficiency and knowledge.

Review 186 (2022-03-10 - Rating: 5)
Mike was a great guy. Kind, worked hard, cleared drain the best he could for now until I get other services to fix the problem, explained things clearly and gave good advice until the rest of the Roto Rooter team does their part. Will be having a crew in the morning set up by Brandon to clean and sanitize affected area and he notified Scott who will use a camera and help me deal with what the city and I have to do next. Thank you Mike.