AW Crooks Plumbing, Heating & Cooling

Photo of AW Crooks Plumbing, Heating & Cooling

Located in Battle creek, Michigan

Address: 7 Grand Blvd, Battle Creek, MI 49015, United States

Phone: +1 269-962-5441

Rating: 4.8

Services

  • NFC mobile payments
  • Credit cards

Categories

  • Plumber
  • Air conditioning contractor
  • Boiler supplier
  • Heating contractor
  • Heating equipment supplier
  • HVAC contractor
  • Water softening equipment supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-08-26 - Rating: 5)

    The technician arrived less than 3 hours after my call. He answered all of my questions and offered a good short term solution for my central A/C problems (low R-22 refrigerant, frozen condenser, condensate leak) until I can afford a complete replacement for my 30 year old HVAC system.

  • Review 2 (2024-12-31 - Rating: 5)

    I felt bad having to call on Christmas day for a spraying water heater. I ended up turning the water off and waiting until the next day. They were able to come out first thing the very next day and did a great job on the repair. Ive used Crooks in the past too and they always did a great job. Keep up the good work!! I wouldnt call anyone else

  • Review 3 (2024-10-24 - Rating: 5)

    I couldn’t be more pleased with the installation of my new water heater and furnace! From start to finish, the entire process was smooth and professional. The team arrived on time, were incredibly knowledgeable, and answered all of my questions with patience. They worked efficiently, ensuring both units were installed perfectly and tested for safety.Their attention to detail and commitment to customer satisfaction truly set them apart.If you’re looking for a reliable, skilled, and friendly team for your home installations, I highly recommend them. They exceeded my expectations in every way!

  • Review 4 (2024-12-30 - Rating: 5)

    Got a same day appointment for an unexpected leaky pipe. The gentlemen were professional, diagnosed the issue, gave us our options and completed the work in a speedy fashion. Will definitely use AW Crooks in the future.

  • Review 5 (2024-10-05 - Rating: 5)

    I called Crooks because of NextDoor reviews. They scheduled quickly, and my daughter was at home when they came to do the work. She commented on how friendly he was and that he was excellent at communicating what he would do. We are really pleased with the work and also with the price. We have found our new go-to Plumbing company!

  • Review 6 (2024-07-06 - Rating: 5)

    Our on demand hot water heater was malfunctioning. I sent a note using there virtual assistant telling them of the problem and requesting service. With this being that of a holiday weekend I figured I would need to wait until Monday at the earliest. Much to my surprise within two hours a Crooks Plumbing service technician pulls into my drive way. The technician was able to diagnose the problem and he fixed the issue.I cannot thank Crooks Plumbing enough for the superior service and the quality of the technician that completed the service.Thank You Again. John Morris

  • Review 7 (2025-01-07 - Rating: 5)

    I’ve always had a good if not great experience in my dealings with Crooks. For instance, my last instance of this was recently when I thought I may have a leak in my water heater. The repairman came, inspected it and said the problem was not my water heater, but a line leading from my furnace leading to the exterior. Problem solved, and no new heater needed with a minor repair to the line.

  • Review 8 (2024-10-31 - Rating: 5)

    Bill and Eric did an amazing job, I was able to text pictures beforehand and they were able to diagnose the problem with the water heater, gave me a call with the recommendation to replace it and able to get it swapped out with a new one in a few hours at a reasonable price. They both were extremely professional with their installation and considerate of my home. I can highly recommend AW Crooks if the two technicians I had are representative for the standard there.

  • Review 9 (2024-12-26 - Rating: 5)

    The technician showed up in a timely manner. My appointment window was between 11&1. He showed up a little after 11. He was cordial and professional. Kudos to Crooks and their technicians. I am always pleased with their care and service.

  • Review 10 (2024-08-28 - Rating: 5)

    I have used Crooks a couple of times now and they have been great. Archie was more than helpful identifying my water heater issue and even gave me some free advice how to home remedy a couple of smaller issues I was having.The installation of the Water Heater went awesome and Chip was very friendly and thorough.Ill be using them for any of my plumbing needs in the future.

  • Review 11 (2024-12-29 - Rating: 5)

    I had an emergency leak under my kitchen sink & contacted Crooks! Very professional & responsive❤️. Plumber arrived 2 hours later & fixed the issues immediately! I’ll never use any other plumber! Thank you Crooks👏❤️

  • Review 12 (2024-08-07 - Rating: 5)

    We were so very pleased with the speedy service we received today. My parents who are both 85 years old and had a plumbing emergency where water was flooding the bathroom and down in the basement and I could not shut off the valves. We had service in 20 minutes and got it fixed for them. Just want to say thank you so very much to the staff and the plumber who was so very knowledgeable and kind and you now have a new customer. Thank you again

  • Review 13 (2024-08-28 - Rating: 5)

    Another great job by Crooks Plumbing ! Shawn and Steve arrived on time ,and treated our home like their own. Installed a new tankless water heater in a professional and efficient manner. Best in the area. Thanks guys

  • Review 14 (2024-08-05 - Rating: 5)

    I needed to replace my outdoor spigot. I called around for pricing, and found Crooks to be a good price. John came and replaced the spigot and a new shut off valve for ease in shutting off for the winter. He also tightened my water main valve. He was finished in about an hour. Im very happy with the service!

  • Review 15 (2024-04-05 - Rating: 4)

    After a leaky pipe was discovered in my basement, A.W. Crooks was called to take care of the problem. They were able to schedule me I the same day. The tech showed up ahead of schedule and was very nice, courteous and knowledgeable! He looked at the pipe, and fixed it quickly with ease by placing a $16 clamp on it!I mean who knew it was that easy! The clamp was said to last quite a while... a few years a least which is a good thing because that would provide more time to save up in getting them replaced!Normally service calls could take grueling hours depending on the situation, but with mine... oh no, my service call was less than 20 whole minutes! Within that 20 minutes, my leakey pipe situation was solved with a very durable pipe clamp and all for $175, a bit steep for the price, nonetheless, no more leak for now.

  • Review 16 (2024-11-04 - Rating: 5)

    Chip was your professional on the job. Arrived on time, completed two jobs. The third job will require a new sink in basement.Chip was great to work with. As always I will contact your company with future work.Highly satisfied at a reasonable price. Thanks again.Herb Schafer

  • Review 17 (2024-12-18 - Rating: 5)

    Mr. Crooks showed up as scheduled, reviewed what I wanted done so he could send a quote before we decide what to do. He also talked me out of one thing he said would be costly and not achieve my goal, so I saved quite a bit of what would have been wasted money. Can’t beat that! I highly recommend this local plumbing company for anyone in the Battle Creek area!

  • Review 18 (2024-10-19 - Rating: 5)

    AW Crooks is absolutely amazing. The are friendly and professional. We have a 100+ year old home with a boiler system. I could not be more pleased with the quality of service they have provided.

  • Review 19 (2024-08-10 - Rating: 5)

    Made call at 8:30 a m. They were able to send someone out by 10 a.m. Bill did an awesome job getting the broken cartridge out of the shower, replacing it and made sure it worked before he left. Hope not to need a plumber any time soon but will definitely recommend them. Thanks, the Carlsons.

  • Review 20 (2024-11-01 - Rating: 5)

    The lady in the office was very personable and answered my questions. The two gentlemen who came out to inspect our water heater and furnace were right on time , friendly and efficient. Recommend to others.

  • Review 21 (2024-07-29 - Rating: 5)

    We discovered at 5 AM that our sump pumps were not functioning properly. The primary pump would not shut off, and the external one did not work properly. Technician came out determine what the problem was in. Both pumps were replaced in a little over an hour time. We are very satisfied with that service.

  • Review 22 (2024-07-03 - Rating: 5)

    I would recommend AW Crooks Plumbing, Heating & Cooling without a second thought. They are prompt, reasonably priced and great to work with. We needed plumbing done and Bill did the job. He was friendly, kind, and knowledgeable. We appreciate this company immensely. Thank You! The Squires Family

  • Review 23 (2024-07-10 - Rating: 5)

    I had a water heater fail. Crooks had a tech out with two hours of contact. Water heater was replaced within four hours of tech inspection by a professional and competent crew.I am so grateful this was all handled same day as water heater failure. Kudos to the entire Crooks team!!

  • Review 24 (2024-08-08 - Rating: 5)

    Bill and Chip were awesome. Friendly knowledgeable and kind. Had all the answers to our questions. Most definitely will call with questions and if we need other plumbing issues. Thank you so much for helping and saving us. Michael

  • Review 25 (2024-12-21 - Rating: 5)

    They were able to take care of my plumbing issue on the day I called. Very quick and professional service.

  • Review 26 (2024-12-17 - Rating: 5)

    Warren Crooks did a fantastic job of repairing my water line and adding a shut off valve. He was knowledgable and answered all my questions.

  • Review 27 (2024-10-30 - Rating: 5)

    Excellent work and customer care. A hose didn’t come with my new kitchen faucet and they made sure to install a temporary faucet until the hose came in.

  • Review 28 (2024-06-04 - Rating: 5)

    Had a couple leaks under my kitchen sink. He called the day of appointment and was actually early so I didn’t have to wait around. Did the work quickly and replaced parts that needed to be changed. It looks and works great now, very reasonably priced too compared to others! Definitely recommend Crooks plumbing!

  • Review 29 (2024-12-17 - Rating: 5)

    As usual these guys take great care of my mom. She had a drainage problem and they actually referred her to another great company DR Drain Cleaning that fixed the problem. They were super nice and went the extra mile with the referral, they even called them for me because I couldn’t reach them. So glad for businesses like these that still treat people kindly.

  • Review 30 (2024-08-06 - Rating: 5)

    Great customer service, was on time for appointment. Diagnosed some issues we need to follow up on within 20 minutes. Was very impressed. Will use again!

  • Review 31 (2024-09-06 - Rating: 5)

    Crooks employee was informative and helpful. He answered all questions and assured us he would respond if we had any other questions or issues.

  • Review 32 (2024-12-20 - Rating: 5)

    Thanks guys! They did a great job with a bit of a delay for parts... but totally friendly and pretty fast overall.

  • Review 33 (2024-10-09 - Rating: 5)

    AW Crooks is my trusted HVAC company! I was surprised to get on the schedule so quickly when my furnace wasn’t firing up today. Turns out my fan motor was full of stink bugs (ew!) The guys worked quickly and always leave the area as if they were never there. Thank you!

  • Review 34 (2024-11-18 - Rating: 5)

    So efficiently done… diagnosed the problem and ready to go! I like the friendliness and able to fit us in when the basement was full of water!

  • Review 35 (2024-08-26 - Rating: 5)

    We have used Crooks for hot water heater, generator, furnace, and central air! They are here promptly, they do an amazing job and are professional, cost effective, and I will always recommend these guys for the job!

  • Review 36 (2024-07-19 - Rating: 5)

    I’m so thankful a friend recommended Crooks Plumbing. They are helpful and have been an amazing and trustworthy business to work with. I’m just so very thankful for their honest work and great service.

  • Review 37 (2024-05-21 - Rating: 5)

    We have been with Crooks Plumbing & Heating for almost 30 years. They have always serviced our multiple units with prompt attention. Bill came out to service our water filtration unit on 5/17/24 which he fitted us in to come and remedy the issue with no water dispensing. He was prompt, courteous and friendly. Great service team, great company.

  • Review 38 (2024-03-28 - Rating: 5)

    Very amazed by their work. They did a fantastic job replacing our water heater. I definitely will recommend and use them in the future.

  • Review 39 (2024-07-24 - Rating: 5)

    He arrived on time. Was very friendly and knowledgeable. Answered all my questions and we have game plans for different items. Would definitely call again for services.

  • Review 40 (2024-12-22 - Rating: 4)

    They did good work. The techs were cool and the office staff I dealt with were pleasant.

  • Review 41 (2024-08-23 - Rating: 5)

    So far so good ... out for a consultation, straight, to the point and able to address questions. Contracted with the company on another project previously and we expect this one to go off just as positively.

  • Review 42 (2025-01-02 - Rating: 5)

    This company is so great. They are quick to serve. I have been with them for 15 years. My nephew hit a button on my water heater. Crooks came out and tightened it and didnt charge me. You dont know how much that meant to me cause it was right after the holidays.

  • Review 43 (2024-12-12 - Rating: 5)

    Just an awesome place! Have always had a great experience, reasonable rates, friendly staff, and fast service!

  • Review 44 (2024-11-25 - Rating: 5)

    Gentle man was very nice and answered all my questions, he knew his stuff . I was very pleased.

  • Review 45 (2024-11-08 - Rating: 5)

    Arrived on time and got right to it. Very efficient and kept things picked up at various stages. Kept me informed when needed.

  • Review 46 (2024-05-15 - Rating: 5)

    Professional, reliable, knowledgeable and trustworthy!! I have chosen Crooks Plumbing on more than one occasion and have always been pleased with their work. Thank you for providing such a great service to our community. Highly reccomend!

  • Review 47 (2024-12-05 - Rating: 5)

    10/10 great people, everytime I call them with an issue they come help me resolve it in a matter of a couple of hours.

  • Review 48 (2024-10-30 - Rating: 5)

    Representative was polite and knowledgeable. Problem was resolved within a few minutes with no mess left behind.

  • Review 49 (2024-06-07 - Rating: 5)

    We had a serviceman help us today. He was defy good at his job.We like to have Crooks help us fix our little problems. They are always good at their job.

  • Review 50 (2024-09-05 - Rating: 5)

    The guys were on time, polite, and they got right to it. They knew what they were doing when diagnosing the problem. They had my furnace fixed in minutes.

  • Review 51 (2024-10-24 - Rating: 5)

    They were super nice and easy to talk to. Work ethic was amazing.

  • Review 52 (2024-08-20 - Rating: 5)

    As always, AW Crook’s Plumbing did a fantastic job. I highly suggest their professional services.

  • Review 53 (2024-01-25 - Rating: 5)

    Brandon took such great care of us when our furnace stopped working during -30 wind chills. He had to order us a replacement part for our furnace, and while that was being shipped in, he came back multiple times to our home to ensure the temporary fix was working. We didn’t have to go without heat at all. Which was incredibly important for us with small kids. Brandon went out of his way, multiple days, to ensure we had heat at all times. After the job was finished, Brandon took the time to inspect/test the entire furnace to give us reassurance that everything was working properly. Crooks ALWAYS takes such great care of us. Thank you, Brandon! Incredible customer service.

  • Review 54 (2024-06-21 - Rating: 5)

    Bill did an excellent job. He was meticulous as far as setting up prior to doing the work as well as doing cleanup. He was very skilled and knowledgeable and a pleasure to work with.

  • Review 55 (2024-06-21 - Rating: 5)

    Called and they came out the next day. Called again the following day after they were out here for a separate problem and they were out the same day. They installed our waterline for our new fridge, replaced our water line under out sink and fixed our sink that was leaking. Then came out and installed our dishwasher as well! Would definitely recommend them for all your plumbing or installation needs!

  • Review 56 (2024-09-04 - Rating: 5)

    Always professional employees, always willing to answer questions, or go above and beyond if they can.I do t think there is enough space or time to give the kudos they really deserve.

  • Review 57 (2024-02-09 - Rating: 5)

    I had a quick job and they were able to complete it same day. The plumber was friendly and pleasant to work with. Completed the job efficiently and to my asks. Would definitely recommend and will use for future plumbing needs.

  • Review 58 (2024-10-18 - Rating: 5)

    Always great working with this company! Office staff and technicians are friendly, knowledgeable and competent!

  • Review 59 (2024-12-09 - Rating: 5)

    Very professional and took care of a plugged Toilet swiftly on an after hours call.

  • Review 60 (2024-02-02 - Rating: 5)

    Awesome service, friendly, on time, scheduled us within 2 days. Took exactly as long as they estimated & cost exactly as they estimated, which was VERY reasonable!! Did an excellent job. They will be our 1st call next time we have a plumbing or heating issue!!!

  • Review 61 (2024-11-15 - Rating: 5)

    Excellent service, friendly technician, I will highly recommend crooks plumbing to friends and family, Thank You

  • Review 62 (2024-12-03 - Rating: 5)

    Very knowledgeable and helped me fix what was going on with my steam boiler right away!

  • Review 63 (2024-06-27 - Rating: 5)

    Just a home visit and estimate. Technician was professional on time and knowledgeable. He was also courtesy in spending time with us answering questions. Quote was emailed the next day.

  • Review 64 (2024-01-09 - Rating: 5)

    We’ve used AW Crooks Plumbing for about 20 years. They are honest and provide great customer service. Late yesterday, my water heater was leaking, they came over immediately to assess, and this morning, installed a new water heater. Archie (owner) and his entire staff are super. They also offer yearly service agreements for Furnaces, Boilers, Air Conditioning, and Whole House Generators, which we take advantage. They installed a Whole House Generator at my home two years ago. Crooks has given me peace of mind over the years with their superior knowledge, service and expertise. I highly recommend this small business.

  • Review 65 (2024-11-11 - Rating: 5)

    Excellent, professional, accommodating and quick service. Thank you so much!!! Until the next time.

  • Review 66 (2024-02-07 - Rating: 5)

    AW Crooks are total professionals and really nice people! They came out quick and were able to identify problem quickly. Kept me apprised of what the issue was, what they were doing and handled everything with total professionalism. Highly recommend.

  • Review 67 (2024-01-16 - Rating: 5)

    Called this morning because our water heater had issues last night. We were scheduled for earlier in the day but that tech got delayed on other jobs. They were good at communicating that their guy was running behind and notified me when a different tech was dispatched to handle the problem. They just left and indicated that everything looked good and what we should do if we continue to have problems.

  • Review 68 (2024-10-16 - Rating: 5)

    Everything was excellent, fast and precise. The technicians really friendly. Thanks!

  • Review 69 (2024-03-19 - Rating: 5)

    Professional, timely, and great communication. Mr. Crooks came out to do the quote himself and was very easy to talk to and willing to work within our budget. Highly recommend.

  • Review 70 (2024-12-03 - Rating: 5)

    Crooks is my go to Plummer. Always great friendly service!

  • Review 71 (2024-10-25 - Rating: 5)

    They always do a great job. Always professional, quick, and friendly.

  • Review 72 (2024-03-28 - Rating: 5)

    We have done business with Crooks Plumbing for several years and they have always done a great job, whether they install new items for us or repair a leak. All of their workers do fine work and we will continue to contact them when plumbing is needed.

  • Review 73 (2024-05-08 - Rating: 5)

    Joe and Eric were just here and they both were awesome! Prompt and very courteous and they left it looking clean and no evidence they were even there! Also assured me that it was tested and works exactly like it is supposed to! Highly recommend CROOKS PLUMBING!

  • Review 74 (2024-12-04 - Rating: 5)

    Always very professional, always on time. Prices Very reasonable. They make sure it is right before they leave.

  • Review 75 (2024-04-29 - Rating: 5)

    The plumber Jon was early to the appointment. He was professional and quick with the repair. I have used Crooks plumbing for many years. The work is always done in a workman manner.

  • Review 76 (2024-01-04 - Rating: 5)

    I wasnt sure if the 1st review I sent went through so am sending it again. I have always been pleased with Crooks employees and management. They have always been very pleasant, professional and helpful. I would recommend you to family and friends!

  • Review 77 (2023-12-24 - Rating: 5)

    Prompt and friendly service. Their person was know and helpful in suggestions when he could not fix the issue ( well pump tank problem) and was wiling to make calls to area businesses for us for assistance! I’ll have no problem in calling AW Crooks again if we ever need them for plumbing assistance!

  • Review 78 (2024-10-14 - Rating: 5)

    Prompt, Professional and priced right! I have used A. W. Crooks for years and never regretted it once!

  • Review 79 (2024-11-26 - Rating: 5)

    Technician was knowledgeable and quick in servicing out hot water heater .explain how we can matence it.

  • Review 80 (2024-07-31 - Rating: 5)

    Waiting for an estimate for new services but my past experiences have been really good!

  • Review 81 (2024-06-11 - Rating: 5)

    Great customer service skills, real funny , and took time out to explain what was going and and also to assure me that it wasn’t something that I could of done as in changing the batteries, which I did several times 🤦🏾‍♀️

  • Review 82 (2024-09-09 - Rating: 5)

    As always, Crooks took care of my issues. Bill was efficient and great at solving my problems. Thank you for the prompt service.

  • Review 83 (2023-12-08 - Rating: 5)

    Many thanks to the crew at AW Crooks. They are friendly, fast, and helpful. I would recommend you guys to anyone and will use you again. Thanks guys for a job well done!

  • Review 84 (2023-08-19 - Rating: 5)

    Scheduled appointment in one day and Bill and Eric were fast and did a great job I called a couple other places that didn’t want to mess with a small job but what those other places don’t realize is it’s about establishing a trust for the future business that you may receive. And this will be my first call from here on out!!! Don’t call anyone else just get it done right and for a great price by guys that know what they are doing the first time.

  • Review 85 (2024-02-21 - Rating: 5)

    I called with an issue at my rental in Battle Creek. I live out of State. AW Crooks plumbing and heating, took care of my problem within hours of my phone call. So helpful to have someone you can trust to do good honest work when you are hundreds of miles away.

  • Review 86 (2024-12-30 - Rating: 5)

    Shawn was fast in diagnosing the problem. Appears very confident. He will confer with Archie first .

  • Review 87 (2023-11-21 - Rating: 5)

    These folks are great! Everyone a pleasure to work with. They get the job done, and as quickly as possible. Most efficient!! Very pleasant & knowledgeable crew. Highly recommended.

  • Review 88 (2024-11-05 - Rating: 5)

    They are amazing. You will not be disappointed!

  • Review 89 (2024-04-15 - Rating: 5)

    The availability was great, they were actually ahead of my scheduled block, so things got done faster than I thought. The service was affordable all things considered with HVAC and plumbing.

  • Review 90 (2024-10-22 - Rating: 5)

    Very professional. AW Crooks always does great work.

  • Review 91 (2024-02-21 - Rating: 5)

    I have lived in Battle Creek for two years. AW Crooks was the company who have serviced my boiler by the previous owner so I continued to call them with any heating or cooling needs and they have been fantastic!! I could not recommend them more!

  • Review 92 (2024-12-30 - Rating: 5)

    Great service and friendly repair crew.

  • Review 93 (2024-10-11 - Rating: 5)

    On time, didnt have to wait around for him...very friendly and informative.....thanks you guys for always taking care of us ...

  • Review 94 (2023-07-05 - Rating: 5)

    Had a leak right near the holiday, they called and got someone out surprisingly quick given 4th of July madness. Went above and beyond in getting not only my initial issue fixed (leak/wax ring), but checked to ensure there was no damage, AND fixed the toilet not filling correctly, all at a reasonable price, with a wonderful attitude, and explained everything to me in detail. Will 100% use them going forward.

  • Review 95 (2023-01-28 - Rating: 5)

    They installed a new water pump and tank for our well and after a lot of work it would not prime so they said that we probably needed a new well so we had a new well put in. After all they did to help us they ended up giving us a discount on the original quote. We highly recommend them for any services they provide. Thanks Lee and your team for your support and professionalism.

  • Review 96 (2024-07-14 - Rating: 5)

    Very professional. Got my garbage disposal working properly. Great job.

  • Review 97 (2024-02-27 - Rating: 5)

    Eric and Isaac performed annual maintenance on my furnace boiler today. They were on time, polite, knowledgeable and professional. Thank you for a job well done!

  • Review 98 (2023-06-15 - Rating: 5)

    I had an opportunity to meet with the owner and the office manager. They were really very wonderful people. This is a great family owned and operated local business. I know that if I am ever in need of any of these services, this is the first place Im going to call. After meeting the team, its clear why this organization has been in business for over 100 years.

  • Review 99 (2024-06-19 - Rating: 5)

    Archie was knowledgeable, took into consideration that we only have one bathtub and gave me options. Kind and friendly!

  • Review 100 (2024-11-20 - Rating: 5)

    The guys were very courteous and considerate. They used shoe socks and were considerate of our home. Very pleased.

  • Review 101 (2023-12-08 - Rating: 5)

    Jon & Joe from crooks plumbing, came And repaired my main shut off valve in the house, arriving on time with necessary parts and tools. completed the job quickly with a very reasonable price

  • Review 102 (2022-12-12 - Rating: 5)

    Had a toilet connection busy and leak water in the walls, they were able to squeeze us in in same day. I said Id be home all day and if they had any early openings to send someone in out. Had a wonderful repair tech arrive an hour early and they were able to fix my issue within an hour and they charge a very reasonable rate.

  • Review 103 (2024-01-12 - Rating: 5)

    Brandon knocked it out of the park today replacing our hot water heater. He was thorough and professional. The installation went great and we have hot water! Thank you!

  • Review 104 (2023-04-14 - Rating: 5)

    Ive had plumbers out before. They would fix the issue but within a few weeks the drains would run slow again. Bob took the time to find the source of the problem. He went above and beyond by checking that all the drains and piping was working correctly. Im very happy with the service and will recommend Crooks to friends and family.

  • Review 105 (2024-12-05 - Rating: 5)

    They do excellent work. They arrive on time. Ask questions and do excellent work.

  • Review 106 (2024-01-24 - Rating: 5)

    Amazing company! Best plumbing company I have worked with in 20 years.Highly professional, highly skilled, and at a fair cost.Highly recommend! A+

  • Review 107 (2024-07-05 - Rating: 5)

    Quick and friendly service. Excellent price! I would highly recommend.

  • Review 108 (2021-07-19 - Rating: 5)

    Great responsiveness and outstanding customer service from the owner to the office staff to the field technicians! We have worked with Zack, Nick, Mike and Calvin; always on time, always polite and they always get the job done. Bonnie and Heather are very helpful and Archie is great. All of the work to be performed is always explained in detail and we are always 100% satisfied. Thank you Crooks Plumbing for being a business we can depend on!

  • Review 109 (2024-02-27 - Rating: 5)

    Crooks Plumbing replaced a broken water pipe for us. They are very knowledgeable, professional and communication was super!! Highly recommend!

  • Review 110 (2022-10-20 - Rating: 5)

    Great customer service, fair prices, and quality workmanship...strongly recommend to anyone within their service area!We cant say enough about the knowledge and professionalism of Lee...hes been a lifesaver! And well its pretty awesome to see the owner (Archie) out there with his employees on the job as he can!

  • Review 111 (2024-08-23 - Rating: 5)

    Excellent service!!! Will continue to use them in the future.

  • Review 112 (2023-04-04 - Rating: 5)

    We’ve used Crooks several times and have been highly pleased each time. They work us in quickly and do quality work. Highly recommend!

  • Review 113 (2022-10-27 - Rating: 5)

    Great experience. Lee was very kind, knowledgable and caring. They put the customer first, it was refreshing to see a company that still makes it a priority. Thank you for your expertise and honesty! You will be first on our list next time we need something!

  • Review 114 (2022-02-16 - Rating: 5)

    We were recommended to contact Crooks for our Boiler issues.Lee contacted us on the morning of service to inform us he was headed out. Lee spoke with us on our concerns with the boiler after arriving. He provided us with recommendations/options and the work he felt which should be done on our boiler. Lee did the work expeditiously. There was one area of concern which he felt lets give it 24 hours. He left his contact information.Later we noticed a pin hole leak and I informed Lee. He came back out later in the day and dealt with the leak and the other area of concern which ended up being a worn out pump.Needless to say, we were extremely impressed by our experience with Crooks Plumbing. Thank you for keeping us warm for another winter!!!

  • Review 115 (2023-07-18 - Rating: 5)

    I had a water emergency and I called Crooks after I had contacted the City. They came very quickly and diagnosed the problem and helped me notify a drain specialist who came and worked on my problem. Hopefully, the problem is solved now and I really appreciated all the help Crooks gave me!

  • Review 116 (2023-09-13 - Rating: 5)

    I am always impressed with the quality of service that they provide. The service tech left everything as it was found .I was very impressed with how Brandon was willing to explain the areas of concern that I had with my heating system.Thank you again for great service.

  • Review 117 (2024-08-14 - Rating: 5)

    Prompt and efficient. Competitive pricing. Really like them

  • Review 118 (2024-10-29 - Rating: 5)

    The technician was very professional and knowledgeable. Problem was identified and fixed. Very very pleased with work performed.

  • Review 119 (2024-01-25 - Rating: 5)

    Chip was on time, efficient, tidy and took care of our plumbing needs all for a very fair price. I highly recommend Chip at Crooks Plumbing.

  • Review 120 (2023-01-12 - Rating: 5)

    Water hose for ice maker had pin size hole. Replaced it.Bill Morgan very nice and detected problem right away.Person who took my call got it scheduled right away.Always recommend this company to friends.

  • Review 121 (2017-03-28 - Rating: 5)

    They were very quick to respond and did a nice job of resolving our problem. They also reworked their schedule to get us taken care of immediately. Chip was very friendly and explained what needed to be done very clearly. Charge was very fair for work completed. Would not hesitate to call them again.

  • Review 122 (2024-09-06 - Rating: 5)

    All faucets were repaired to no longer drip in a friendly business like fashion

  • Review 123 (2023-12-14 - Rating: 5)

    We got extremely quick service and the plumber who came out was very knowledgeable and friendly. Highly recommend working with Bill at AW Crooks plumbing.

  • Review 124 (2022-05-02 - Rating: 5)

    We had them remove an old cement washtub/sink and replace it with a new smaller fiberglass tub. The crew was very professional. The removal was a big chore, it took a little more time than they thought, but we are very happy with the quality of the job. Would definitely recommend them.

  • Review 125 (2024-10-23 - Rating: 5)

    Good price.And they are willing to work with you. Great work.

  • Review 126 (2022-11-21 - Rating: 5)

    I so appreciate their commitment to customers. I had an emergency kitchen clog and called them, they got me right in. The guy that came was friendly and I was confident that he would take care of the issue and he did. He had a great personality and even made me laugh inspire of my kitchen woes.Thank you so much.

  • Review 127 (2022-04-13 - Rating: 5)

    Had 3 plumbing issues over the past month. I hate to admit that I am a master plumbers son but just could not resolve the issues. Gave AW a call and had a great experience with Lee. Lee was nice, pleasant, helpful and overall a top notch professional. Whoever owns this place should give this guy a raise. Exemplar employee for your company.

  • Review 128 (2024-09-12 - Rating: 5)

    Had a pipe burst in my basement with flooding. Had to call the emergency hotline for Crooks. Chip called back within minutes and came out shortly thereafter. Took care of the issue and put me in touch with Camelot Restoration services. Chip was top notch, I would definitely recommend Crooks Plumbing! Thank you for coming out so quick and taking care of the issue!

  • Review 129 (2019-10-25 - Rating: 5)

    Excellent customer service. They scheduled for a plumber to come out in a timely manner. Ended up calling a two days early to let me know someome could come out sooner. Prices for the work done seemed very acceptable. Work was done thoroughly and quickly.

  • Review 130 (2024-12-15 - Rating: 5)

    Fast friendly service. Will use again!

  • Review 131 (2024-03-13 - Rating: 5)

    They came out and solved the drain problem I had and plumbing link swiftly and reasonably. I will definitely use them again!

  • Review 132 (2024-10-31 - Rating: 5)

    Chip Crooks and Crooks Plumbing provided quick and exceptional service in an emergency situation. I am extremely pleased with their service!

  • Review 133 (2023-12-20 - Rating: 5)

    Very professional crew. They showed up on time and had everything done in the time that they promised. I would highly recommend them to anyone needing a quality job to get done!

  • Review 134 (2024-08-02 - Rating: 5)

    They were super fast and super nice. They had all the tools and parts they need on hand and did it all for a fair affordable price. I would recommend them to anyone looking for plumbing needs/ help.

  • Review 135 (2024-12-03 - Rating: 5)

    Service was prompt and friendly. New pump works great.

  • Review 136 (2023-03-15 - Rating: 5)

    Technicians were great, efficient and communicated a packaging issue that will be fixed as soon as the part is available to them. They even replaced my shower head pipe to match the rest of the faucet color.

  • Review 137 (2024-03-12 - Rating: 5)

    The plumber came quickly after our call to the office, had all required parts and completed his work straightaway.

  • Review 138 (2024-05-30 - Rating: 5)

    They were on time and professional. Very polite and quick with their knowledge.

  • Review 139 (2024-09-10 - Rating: 5)

    High quality service. Service with a smile. Thank you AW Crooks😃

  • Review 140 (2020-02-13 - Rating: 5)

    We purchased an older 1855 home in Marshall 6 months ago. Theyve been extremely helpful in trying to situate this old galvanized, copper and pex plumbing that has been installed over the years. Reasonably priced and weve been happy with every job theyve done so far. This morning at 530am a pipe burst in our wall and I could hear it gushing in the wall so I shut off the water and called their emergency number. Someone answered and reassured me that someone would be out as soon as they opened at 8am. 845 and John showed up and crawled into the crawlspace, found the problem, and had us up and running in no time.Great response time, great service. We are extremely grateful and will always use them as long as we live here.

  • Review 141 (2024-03-22 - Rating: 4)

    Goodness, Chip was here less than 10 minutes and $150 seems a bit much for that service call.

  • Review 142 (2024-05-12 - Rating: 5)

    Great experience, they were quick and precise. Got the job done and did it FAST!

  • Review 143 (2019-05-12 - Rating: 5)

    Courteous, mannerly, excellent knowledge of plumbing, fair prices, 100%+ customer service, expedient, discusses what they will be doing and what they finally did, and cleans up after the work is completed each day. I favour Chip as my go to plumbing technician at A. W. Crooks Plumbing. Thank you to the entire staff. A special thanks to Heather. Very easy to talk to and work with in the office. I have used this company in the past and will continue to use them in the future. Thank you A. W. Crooks. ⚘

  • Review 144 (2024-01-08 - Rating: 5)

    The technician was very professional he came in and he checked my furnace he drained it I have a hot water system he also drained my electric hot water softener not softener but hot water heater and did a very efficient job. Bravo!

  • Review 145 (2016-11-17 - Rating: 5)

    My experience with A.W. Crooks has been excellent. When I needed help with an emergency, there were there. When I had a problem with my water, they fixed the problem. Not only do I love my water, I have less maintenance on my part. When I thought I needed a new sump pump, they found the true problem. They made adjustments and it still works 6 months later. They could have just put a new one in and made money. But they didnt. They didnt even charge me for the house call! Having a plumber that you can trust and be there when you need them gives me tremendous piece of mind. I recommend them with a great deal of confidence. Dr. William L. Freemire

  • Review 146 (2024-02-06 - Rating: 5)

    Bill was wonderful. He was very knowledgeable and professional. Would absolutely recommend and would use again.

  • Review 147 (2024-11-27 - Rating: 5)

    He was very professional and polite.

  • Review 148 (2024-10-11 - Rating: 5)

    Would recommend them for anything they can take care of. Very good work. Good people. Good company. Just can’t miss.

  • Review 149 (2020-11-13 - Rating: 5)

    Crew did a fantastic job replacing our old and leaking water heater. Came out the day after we called, delivered and installed the new and removed the old. They also brought us up to code, and fixed an issues with our boiler venting. They technicians were very professional and friendly.

  • Review 150 (2022-11-07 - Rating: 5)

    Lee took the time to explain everything very well as he installed a new boiler.Very friendly and helpful staff. Will definitely call on them in the future if the need arises.

  • Review 151 (2024-11-07 - Rating: 5)

    Quality service at reasonable pricing; alway. Prompt response. Quick diagnosis. Issue resolved.

  • Review 152 (2024-01-18 - Rating: 5)

    Bill Morgan was great. Explained what he was doing every step of the way. Highly recommend

  • Review 153 (2024-11-22 - Rating: 5)

    Great job! Came within 20 minutes!!!!!

  • Review 154 (2024-10-08 - Rating: 5)

    Very professional 😄 they explained from start to finish would recommend

  • Review 155 (2024-07-17 - Rating: 4)

    I stopped in 7/17/2024 a few minutes after they opened and made an appointment for the same day. My appointment was between 2 - 5 pm, they messaged me to let me know they were running ahead of schedule and would be there at 100 pm. The technician showed up fixed the problems and was done in under an hour. They come prepared with parts in their vans and today he knew what one of the problems was even before he got there. They arent the cheapest ( not sure what the going rate is these days ) but it was a fair price? they know what they are doing and get the job done correctly. The technician was polite and respectful and courteous and explained what he was doing and what the problems were. I will use crooks again, I have used them many times in the past and they have always done me right.

  • Review 156 (2024-01-19 - Rating: 5)

    Received a quote from a local company that seemed outrageous.Under an hour A.W. Crooks Plumbing & Heating fixed our issue thousands below our previous quote. Will not go anywhere else!!

  • Review 157 (2023-10-31 - Rating: 5)

    Lee was very well prepared and did a great job working on our boiler. Very knowledgeable about boilers even though they did not put it in.

  • Review 158 (2023-05-31 - Rating: 5)

    My service provider Bradon was on-time, professional, thorough, and pleasant to work with. He did a great job. Thank you.

  • Review 159 (2024-06-19 - Rating: 5)

    They were fast, courteous, and fixed my problem. 10/10 would call again.

  • Review 160 (2023-11-01 - Rating: 5)

    So wonderful! They were right on time. Everything went well. I am so relieved about my bathroom.Thank you all. —Susan Glidden

  • Review 161 (2024-07-18 - Rating: 5)

    I have used Crooks Plumbing for 35 plus years, their office help and their mechanics are very Professional.Burns

  • Review 162 (2021-09-22 - Rating: 5)

    We had several quotes, from various companies. We purchased a home that never had A/C, it had an ancient furnace, and an old electric hot water heater that need immediate replacement, and we wanted a gas tankless water heater. This was a complicated job, and it was going to take some creativity to do it right. Crooks was the only contractor capable of getting every every aspect of the job, and completing the job in an efficient manner. They came with a solution to every difficulty that came with the home, without taking shortcuts. The office staff is friendly and professional. I couldnt be happier with every aspect of the job. As long as theyre around, they will be servicing my home for all our HVAC, and plumbing needs. Thank you to everyone at Crooks!

  • Review 163 (2023-04-10 - Rating: 5)

    Service people were very friendly and knowledgeable. They did the job efficiently and clean up was minimal, I would recommend this company to all my family and friends.

  • Review 164 (2024-08-14 - Rating: 5)

    The gentleman was fantastic, will be using your company the next time needing plumbing work done.

  • Review 165 (2024-01-04 - Rating: 5)

    Did a wonderful job explaining what needed to happen. Very professional and super kind. Highly recommend.

  • Review 166 (2022-12-06 - Rating: 5)

    Lee was our technician and was professional throughout the job. He went above and beyond making sure we were satisfied. Will request Lee, by name, for anything in our future related to this type of work.

  • Review 167 (2024-09-05 - Rating: 5)

    Great service. Fast and efficient.

  • Review 168 (2017-02-12 - Rating: 5)

    When I had a problem one Friday afternoon they came out the same day to troubleshoot. Found out I needed a new furnace so they gave me a quote on three different furnace. The prices were very reasonable (furnaces are expensive) for what the job was. I picked a furnace and they said they would install it Monday when it was in stock. Sure enough they were at my door Monday morning. The installation took the better part of the day but my heat worked so I was happy. The installation team did deviate from the quoted install a little. Ran the furnace vent out the front of the house instead of through the chimney like the guy who qouted me said they would. Other then that everything went great and I was impressed with their work. I got the bill a couple weeks later and it was too the dollar what I was quoted. I would use this company again.

  • Review 169 (2024-03-07 - Rating: 5)

    Steven was prompt and fixed my problem with my boiler. He was was very personable and knowledgeable.

  • Review 170 (2024-01-26 - Rating: 5)

    Outstanding and friendly service. They go above and beyond, And that is hard to find these days! Very satisfied customer!

  • Review 171 (2018-11-02 - Rating: 5)

    The serviceman, Zach, was pleasant and friendly. He went straight to work on solving our problem with our church boiler. Great job! Would use Crooks plumbing again and would recommend them.

  • Review 172 (2024-08-28 - Rating: 5)

    Very prompt and friendly service from Chip. We have always had good service from Crooks.

  • Review 173 (2023-11-01 - Rating: 5)

    Professional gentlemen, training a young one for boiler turn on. Very helpful, responsible, and respectful. Even took time to educate me on the devices here at the estate. Thank you!

  • Review 174 (2018-12-06 - Rating: 4)

    I recently got a new furnace and central air. I felt that Archie told me everything I needed to know. He didnt not try to sell me things I didnt need. Nick installed both and the work was impeccable! Would highly recommend!

  • Review 175 (2017-05-05 - Rating: 5)

    The water heater went bad at my fathers house and AW Crooks came out within a half hour of calling and installed a new one. My Dad is a disabled Vet and having hot water is important to him. Great job and many thanks!!

  • Review 176 (2018-05-13 - Rating: 5)

    Called tonight for an emergency leak advised me of the cost that it would take to come out and gathered my info and then asked me to explain what was going out turned out to be a simple fix he could walk me through on the phone to save some money being it’s the weekend and weekend rates are so high anytime we need a plumber in the future we will be giving these guys a call I called two other people first one told me he had no time the other was gonna be several hours! A big thank you from us tonight!

  • Review 177 (2020-02-28 - Rating: 5)

    I received a call to let me know they were on their way. The plumber was efficient, and wasted no time. Very friendly office staff. Cost was less than I had expected. Great job 👍

  • Review 178 (2017-08-04 - Rating: 4)

    The work was great, but the mess left behind was excessive. Ive had plumbing work done in other homes Ive owned and this was the worst. I had a leak in the shower fixed and he left the entire bathroom with chunks of material in the tub and surrounding area. The access hole he had to cut left dry wall dust all over the bedroom he had to go through. With all the work I expected a little clean up but nothing like what I found. The work was great, but the clean up was poor.

  • Review 179 (2017-12-11 - Rating: 5)

    New to the area. Purchased a home and the gas furnace wasn’t working when turned on. Called, they came out same day and fixed it. Told me to call in a week to make sure no other issues were ongoing. Perfect service, prompt and professional. Have found my go to within the are. Thanks!!!

  • Review 180 (2020-05-13 - Rating: 5)

    I worked with Crooks originally to de- and re-winterize a property I hoped to purchase. We discovered it hadnt been properly winterized, and Chip with Crooks came out three times to help identify problems, walk me through the options for fixing them, and then finally to rewinterize the house. The experience was much less stressful because of the helpful advice and guidance from Chip. Once I closed on the house, Chip came out again to make sure everything was in working order. We found a few minor things that needed repair, and he didnt ever try to upsell or convince me to do anything uneccessary. He took time to answer all of my (many) questions, and even gave me welcome advice on some things I hadnt considered. AW Crooks is wonderful to work with, and I highly recommend them!

  • Review 181 (2024-08-07 - Rating: 5)

    Very friendly and knowledgeable. Highly recommend.

  • Review 182 (2024-09-05 - Rating: 5)

    Fast and friendly. Thank you

  • Review 183 (2024-04-24 - Rating: 5)

    They were on time very helpful and got the job done in a timely manner.

  • Review 184 (2017-09-17 - Rating: 5)

    Only drawback to service I at once observed was that drop cloths used should have had waterproof backing as well as the absorbent top surface. Not having the waterproof backing allowed my tenants carpeting to become wet in spots and would have been worse if she hadnt put down her own throw rugs, which she had to then launder.I think the change in drop cloths would greatly improve resultant clran up.Otherwise your serviceman was polite, professional and efficient and did an excellent cleanup job.

  • Review 185 (2024-03-27 - Rating: 5)

    They were on time, the plumber diagnosed the issue, fixed the issue and tested so there wasn’t a reoccurrence problem.

  • Review 186 (2020-09-18 - Rating: 4)

    I called to inquire about a plumbing issue couple months.The lady answered the phone. I sent pictures to her.She had told me they were booked out till the end September.She was going to share the pics with her group.Polite, pleasant on phone.

  • Review 187 (2024-05-21 - Rating: 5)

    Beautiful job nice and fast. I love it. I’m very happy.

  • Review 188 (2024-05-13 - Rating: 5)

    Technicians were prompt, competent, and extremely helpful. Highly recommended!

  • Review 189 (2024-10-28 - Rating: 5)

    I always have been satisfied with quality and workmanship from Crooks Plumbing and heating…for over 30 years!

  • Review 190 (2024-05-01 - Rating: 5)

    Crooks plumbing on time, professional, quality service. Great company!

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