Willard Cooling, Heating, Plumbing, & Electrical (Max Air And Plumbing Max Mechanical)

Located in Arlington, Texas

Address: 2313 Michigan Ct, Arlington, TX 76016, United States

Phone: +1 817-674-7522

Rating: 4.9

Services

Online estimates
On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-27 - Rating: 5)
At the beginning of December we had our heater serviced by Shelby Black, who did a wonderful job and identified an issue within our heating unit. He was very thorough in explaining the issue and what they could do to fix it, very knowledgeable, super polite and nice guy. I did not agree to the work right away, I wanted to discuss with my husband first. But Shelby made sure the price quoted was locked in for me if we decided to move forward.Once the work was approved by us and Willard set up a date for us, Michael Ruddell came to change out a part on our heater, he was quick and thorough in checking and repairing everything that was needing to be done. He showed me before and after pictures and went through the process with me and was very knowledgeable when explaining and answering questions, also super polite and nice guy.Both of these gentlemen did a fantastic job at taking care of us. We have been using Willard (even when they were formerly MES) for more than 10 years and I would highly recommend Willard for your AC & Heating needs.

Review 2 (2025-01-06 - Rating: 5)
Michael is a fantastic service tech!He is very knowledgeable, troubleshooting and kind.We have had several techs come to do various issues and I would not want anyone but Michael to assist us.Thank you Michael for always following through with your commitments, we truly appreciate it.

Review 3 (2025-01-02 - Rating: 5)
Very patient and informative. He handled the issue quickly to get a little more life out of my old water heater and helped me go through all the options for figuring out next steps on a timeline that gives me a few months to set aside money so I don’t have to finance anything. He was also really nice to my dogs even though they are Great Pyrenees puppies that don’t realize how big they are and jump and paw and generally haven’t mastered consistently having good manners.

Review 4 (2024-11-25 - Rating: 5)
Erik and Elijah did a great job. You should give them a raise. They were very professional and we understand what’s going on now and in the future appreciate y’all.

Review 5 (2024-12-02 - Rating: 5)
Erik Hernandez and Elijah were the best team! They were personable, efficient, and diagnosed the electrical issues promptly and made the necessary corrections without further delay. They were very knowledgeable and able to converse in conversation and terms a customer would understand and appreciate. I would recommend them very highly and will likely look for them for future electrical issues.

Review 6 (2024-08-13 - Rating: 5)
Braden came out to do an electrical inspection. He was quick but detailed. He was friendly and clear in his communication with me. I don’t feel like he tried to take advantage of me by trying to get me to buy something or pay for a service that I didn’t need. I did get a surge protector for the whole house. I would definitely recommend him!

Review 7 (2024-12-28 - Rating: 5)
Michael did a fabulous job working on our Heater/AC today! He was courteous, friendly, thorough, knowledgeable, and professional. It came a rainstorm and Michael was out in the rain for part of the service call. He stayed working and got everything done. I would highly recommend Williard for your HVAC needs. Great job, Michael! Thanks!

Review 8 (2024-12-31 - Rating: 5)
Erik and Elijah came from Willard Electrical to carry out an electrical check at my house today. Both guys took their time to do the inspections and explained every detail to me afterwards. They were very knowledgeable, patient and showed great customer service. I would use their services again.

Review 9 (2024-12-31 - Rating: 5)
We were very pleased with the work Adrian Lerma did. He explained everything he was doing and made sure we understood. He was very respectful to us and that means a lot to us and the Willard company.

Review 10 (2024-12-29 - Rating: 5)
Aaron has been so helpful in setting up replacing my aunts furnace today. We appreciate his patience in explaining everything to us in detail. We definitely will recommend Willard. Lisa Gonzalez

Review 11 (2024-12-31 - Rating: 5)
Steward Smith arrived within an hour after making the call. Found the problem causing a fault code on my thermostat. A mouse had climbed into the vents on top of the compressor and chewed a hole in one of the wires. Problem fixed and fault code cleared. He still wants to come back in a few days to change the sensor. He also suggest I buy a net covering to keep mice, leaves, and acorns out of the unit.Good advice, I just ordered on from Amazon.

Review 12 (2024-11-09 - Rating: 5)
I was treated extremely polite and professional from start to finish! I felt like I was treated very well as a valued customer. Everything went so smoothly getting setup to the installation. I highly recommend Willard and will continue using them as needed in the future.

Review 13 (2025-01-03 - Rating: 5)
This was the best plumbing experience! Donald went above and beyond. He took the time to explain things to me. He was patient, thorough, professional and kind. I will never call another company for plumbing or electricall

Review 14 (2024-12-30 - Rating: 5)
Even though theres always an issue with my initial appt because they have to always r/s. On this particular day, I had two appts scheduled because, of course, one appt had to be r/s. The technicians that came out had Great customer service!! Very fast as well. Thank you for having friendly technicians. David and Wes were awesome!!

Review 15 (2024-11-18 - Rating: 5)
Professional, courteous, informative. Could have completed final clean up a little better. Overall a very good service.

Review 16 (2025-01-04 - Rating: 5)
They are through, well trained, know what they’re doing. Kept me informed the whole time.

Review 17 (2025-01-06 - Rating: 5)
Sameh Beshara and Demar were our technicians and they were excellent. They repaired our blower fan and contactor. and they very thorough and check all the vents for air flow. They were very professional and very nice. We were totally satisfied with their customer service. Thank you Willard!!!

Review 18 (2024-10-09 - Rating: 5)
Michael was very informative professional courteous and efficient. There were things I admit I have neglected. He was very informative about how everything works together and why regular maintenance is very necessary....so your AC doesnt go out on a 100+ degree day. 🫠 He explained EVERYTHING thoroughly and showed me his work each step of the way. Thank you Michael and Willard for fixing my immediate AC problem AND providing me with information and services that will KEEP it working properly, more efficiently for longer. Once again, thank you. Terri Heil

Review 19 (2024-11-15 - Rating: 5)
David Rafael was prompt, thorough in his checking of my system and detailed in answering my questions. He was extremely patient with me as I asked many followup questions. His explanations were easy to understand. Due to his professionalism and thorough answers, I have finally decided to move forward with a couple of HVAC projects.

Review 20 (2024-12-16 - Rating: 5)
These guys are great! They will take the time to explain things to you and the price is always what they tell you it is going to be. Never any hidden charges. I love the new gnome logo as well! Only thing is they don’t accept porridge as payment. :)

Review 21 (2024-09-26 - Rating: 5)
Stuart Smith was our technician today and was very knowledgeable and efficient in my 6 month maintenance visit. He was able to correct some minor issues that have needed to be resolved and was outstanding in communicating steps needed going forward.Stuart was definitely one that I will request again!

Review 22 (2024-11-22 - Rating: 5)
Eric was the technician sent out to my home to fix my non-working central heat. Man, he is awesome! He found a wiring mistake within 5 minutes of removing the access cover to the control board, he corrected the wiring and the heater fired right up! Kudos to Eric!

Review 23 (2024-12-22 - Rating: 5)
This week we had a plumber named Donald and electricians Erik & Elijah in our home for estimates and work. I found them professional, knowledgeable and easy to work with. I will definitely use them again in the future and recommend them to my friends and family.

Review 24 (2024-12-02 - Rating: 5)
Aaron A. is a good technician who called 30-45 minutes before arriving at my home. He did all the work and showed me his work from his iPad and recommendations. He offered me about 4-5 options to consider.He did c not push for any of the options but offered explanation for each option.Aaron is a kind young man and very professional.Charles

Review 25 (2024-09-25 - Rating: 5)
Michael was fantastic during our service today! He was so thorough and made sure he did not leave until he looked over our entire system and made sure everything was functioning properly! He was very knowledgeable and seemed to really know all the ins and outs of how the system worked! Thank you so much for your hard work today!

Review 26 (2025-01-07 - Rating: 5)
Richard was very knowledgeable and kind. He did a thorough inspection, diagnosed the problem, and has a solution. He was able to diagnose an issue previous technicians didnt acknowledge. Thank you, Richard.

Review 27 (2024-10-17 - Rating: 5)
Always a great experience with Willard and today met Erick, who is a very knowledgeable and friendly tech. He replaced a light, some breakers and installed a surge protector. He was quick, explained everything and sent pictures. I have had a service contract with Willard for many years and it’s worth every penny.

Review 28 (2024-10-23 - Rating: 5)
David Rafael was my technician today. He seems knowledgeable and detailed in the routine scheduled maintenance that was requested. He did find some small areas of concern in his assessment of our system and gave us some quotes, though the quotes seemed high for the work to be performed. I declined the additional services for now and will seek a second opinion before making a decision. I would overall rate my service a 4.5, as it felt like a bit of a sales pitch and I was asked to leave my review in Davids presence (I declined), but also understand the pressure that he likely receives in the competitive market today. I use Willard for my services, but previously it was owned and operated as MES.

Review 29 (2024-11-24 - Rating: 5)
Willard Cooling did a great job for us. Our technician, Wes, was friendly, knowledgeable and got our fireplaces working again in no time. The price quoted is what we were charged. Appreciate having an honest company theses days.

Review 30 (2024-12-12 - Rating: 5)
Julian was amazing!!He thoroughly went over my HVAC unit. Completely explained what he found in the way I could understand. So courteous & polite..I would definitely recommend Julian as top te h of the year!George was just as courteous & polite & engaging as Julian.

Review 31 (2024-12-19 - Rating: 5)
Very awesome service, Michael was our technician today and he was just awesome, very knowledgeable about everything he did, and very well explained to me and my wife. Highly recommend Willard, and if you are lucky enough to get Michael at your door, youre in!,

Review 32 (2024-10-17 - Rating: 5)
Stuart Smith did a superb job on the fall service for our home Trane system. He explained what he was doing, showed me how to customize the thermostat screen, noted some items that will need attention looking forward in time, and got it all done very efficiently. I look forward to having Stuart attend to our service in the future. MANY THANKS@

Review 33 (2025-01-02 - Rating: 5)
Richard was very knowledgeable and experienced. He explained everything to me in a way that I could understand. We are extremely pleased with his performance.

Review 34 (2024-12-09 - Rating: 5)
David Rafael came out to service my heater for the winter. He was very professional, answered all my questions, and discussed other options to make my unit more efficient. No pressure sales tactics and listened to my concerns. Very friendly and professional service.

Review 35 (2024-09-27 - Rating: 5)
I recently had the pleasure of having Eloy perform routine maintenance on my HVAC unit in preparation for the winter. The entire experience was exceptional from start to finish.Eloy was punctual, professional, and extremely knowledgeable. He took the time to explain what he was doing and why it was important, which I really appreciated. The maintenance was thorough, and he even provided some helpful tips on how to keep my system running efficiently throughout the winter months.I highly recommend choosing Willard for anyone in need of HVAC services. Their dedication to customer satisfaction and quality work truly sets them apart.Thank you, Eloy for your excellent service!

Review 36 (2024-11-29 - Rating: 5)
Sameh and Omar did a fantastic job cleaning all the vents in my house. They arrived on time and got right to work. They took before and after pictures of all the vents as well. Great crew to work with.

Review 37 (2024-12-02 - Rating: 5)
Casey was great! He was extremely friendly and respectful. I had a lot of questions and he took time to make sure he answered them and that I understood. I would ask for him again.

Review 38 (2024-10-28 - Rating: 5)
David Rafael was an excellent service technician. He checked out the HVAC very thoroughly. He showed pictures regarding my system. He was cordial and knowledgeable. I appreciate his efforts!

Review 39 (2024-10-24 - Rating: 5)
Erik was knowledgeable, professional, respectful and courteous. He explained his findings clearly and offered answers to any questions I had. I would highly recommend him to any of your customers and ask that you keep him in your employ

Review 40 (2024-10-02 - Rating: 5)
Today, I had my safety electrical check that’s included with my membership. Erick did amazing job checking my electrical panel and meter. He was very informative and helped me with all of my questions. I would definitely recommend!Also, Stuart did a great job checking my HVAC system and changing my filters. He was explained my system. I would also recommend him as well!

Review 41 (2024-11-08 - Rating: 5)
Elijah came by to do an electrical inspection. He was quick, thorough, and explained everything very clearly to me. He provided his recommendations and was respectful about giving me time to think about next steps. Really enjoyed the experience and appreciated discussing the solutions I wanted to focus on.

Review 42 (2024-10-18 - Rating: 5)
Erik was so incredibly helpful and patient with me. I had a lot of questions about my grandmothers home electrical and he answered all my questions and gave me multiple quotes and explained all of the details, and let me speak with his managers Oscar and Darrell for any pricing questions and home values. Very happy with the service I recieved.

Review 43 (2024-08-18 - Rating: 5)
Randy was awesome! Courteous, knowledgeable and helpful. He fixed one of my issues on the spot and offered solutions to an additional issue I was told previously was “just the way it was”. He provided me with multiple quotes for future work that were thorough with price points to fit my needs. Great service as always!

Review 44 (2024-11-14 - Rating: 5)
We had some plumbing issues at our home, Dustin Patino was our plumber. Dustin discussed the scope of the work and informed us of other issues that needed to be addressed. He began the work on Monday & we asked if he could complete the work today (Wednesday) because of our schedules, which he did. Dustin was very helpful, friendly and extremely knowledgeable in his field. He was neat and respectful of our old house. After he left I noticed a leak and quickly ran out to his van, he didnt hesitate and came right back to work and addressed the issue, however when I arrived home from work, the leak was still persistent. I called Willard and am hopeful the leak will be resolved.

Review 45 (2023-08-11 - Rating: 5)
I truly had a great experience with Tommy. He was very personable and took the time to assess the situation as well as explain the process. If youre ever in need of a plumber thats personable and gets the job done right the first time, schedule today and request Tommy. Thanks again for your service.

Review 46 (2024-12-06 - Rating: 5)
Elijah and Erik came to check my electricity and did a fantastic job. They both are very knowledgeable and took the time to explain things to me. They are both very friendly and patient.

Review 47 (2024-11-20 - Rating: 5)
Julian Pedroza did a fantastic job reviewing all my options as well as spent an appropriate amount of time going through our system. I would welcome Julian back on any future work and or maintenance opportunities. 👊🏽😎

Review 48 (2024-11-09 - Rating: 5)
Michael Ruddell is a true professional. He patiently explained the problem with air handler flute pipe and took the time to fix it properly. His expertise and efficiency were impressive. Im so grateful for his help! I wouldnt hesitate to recommend him.

Review 49 (2024-08-15 - Rating: 5)
Shelby did an amazing job! He serviced our air-conditioner units and informed us about some additional maintenance that was needed. He did not try to up sale us on things we did not need (like other companies do). He simply stated an obvious problem and gave us a solution. We chose to care for the situation before it became a major problem. What he said made sense to us. As a result, we are having the problem fixed and have specifically requested Shelby for the repair work. We were so impressed with the service that we became members for routine care and maintenance of our heating and air-conditioner units. I highly recommend Willard Cooling, Heating, Plumbing, & Electrical to everyone looking for quality service at a fair price.

Review 50 (2024-12-11 - Rating: 5)
Hunter is a very knowledgeable technician. He Was a very nice man. He answered all of our questions. He explained in detail how our units were performing and also recommendations. You have a great employee.

Review 51 (2024-12-29 - Rating: 5)
Sam and his assistant wereamazing, professional, thorough.Taking great care to cover their work area, carefullysweeping and vacuuming when finished. Just awesome!

Review 52 (2024-10-19 - Rating: 5)
⭐⭐⭐⭐⭐We had an exceptional experience with Stuart during our recent HVAC maintenance! He went above and beyond to ensure everything was running smoothly. He took the time to explain the condition of our system and offered helpful tips to maintain its efficiency. His professionalism, attention to detail, and thorough work truly stood out. I highly recommend Willard and Stuart for anyone looking for top-notch HVAC service!

Review 53 (2024-10-29 - Rating: 5)
Michael came buy today to light the pilot in my wall furnace unit. He explain everything to me very well. He was very respectful to us. I will recommend your company to anyone who need your service.

Review 54 (2025-01-06 - Rating: 5)
Stuart was awesome in performing maintenance and providing tips on keeping pests out of the ac condenser.1/6/2025Wayne and Henry were great in troubleshooting and replacement of the failing electrical breaker. Waking up three times in the middle of the night to reset the breaker at dead of night is not fun.

Review 55 (2024-09-27 - Rating: 5)
I have enjoyed and appreciated the wonderful service I have received from Stuart. He took his time which speaks to his work ethic and ensuring that the customer understands and is satisfied. You need more time driven individuals as himself. Thank you for sending him to my home.I appreciated Braden visited my home to address my electrician issues and he did a wonderful job in displacing awesome customer service and explaining the outlets that I had some challenges in figuring out if they worked or not. Please continue to utilize him in this capacity as he explained things really well.

Review 56 (2024-08-04 - Rating: 5)
Mr. Randy Sitto was amazing. Very knowledgeable and easy to work with. He was very accommodating with our schedule and was MVP on getting our leak fixed. Would highly recommend him. In addition, Willard customer service was friendly and fast service!

Review 57 (2024-09-24 - Rating: 5)
Shelby Black is a very pleasant and knowledgeable young man. He came to our home to service our AC/Heater. He said our system is one of the best, and being quite new it needed no action. When it is time in the future for servicing we will definitely request Shelby Black.

Review 58 (2024-12-30 - Rating: 5)
Aaron Aguillon was very professional, courteous and thorough. He also showed detailed pictures of everything that was good with the hvac and what wasnt.EDIT: David Rafael did a service today, he was equally thoroughEDIT: Eric and Elijah came for an electric inspection, they were very thorough and professional, also very detail oriented.

Review 59 (2024-12-12 - Rating: 5)
Antelmo did a terrific job getting my heat pump repaired. He took great care and covered every detail to ensure everything was working properly. Great job!

Review 60 (2024-07-24 - Rating: 5)
We have had an unusual issue with a thermostat that has taken months to get the part to replace it. Eric was amazing and went out of his way to troubleshoot and fix it. I highly recommend him and will ask for him in the future!

Review 61 (2024-11-16 - Rating: 5)
We called Willard to come look at our HVAC setup for an estimate. Richard W was our tech. He was punctual, courteous, friendly, and very knowledgeable. He gave us a full run-down of everything we could expect from installation and service, including guarantees and warranties on labor and parts. He was meticulous in explaining all the aspects of why Willard is a great company to choose for HVAC needs. Richard showed us different areas that could be problems, as well as showing us what possibilities we have for an HVAC installation. He also reassured us that we can call the office with any concerns about our upcoming HVAC installation. He left us feeling confident in having picked the right company to do the job. Thank you, Richard!

Review 62 (2024-12-02 - Rating: 5)
Erik and Elijah were fantastic. Very personable and knowledgeable. Complete the job quickly and then cleaned up. I would definitely recommend them.

Review 63 (2024-09-09 - Rating: 5)
We have been having difficulties sourcing parts to fix our AC. In the mean time, Willard sent out Eric H. to come fix our system temporarily so we wouldn’t be without air. He was very professional, explained everything in detail and did great work. We are so thankful for his work getting us cooled off in our home!

Review 64 (2024-10-19 - Rating: 5)
We recently had HVAC maintenance completed by Stuart, and we couldnt be happier with the service. He was punctual, professional, and incredibly thorough, ensuring every detail was checked and explained to us. The peace of mind we now have is priceless. Highly recommended!

Review 65 (2024-09-17 - Rating: 5)
Michael came out and did a great job and was very thorough and professional. He checked on my 2y/o a/c system and even topped it off with coolant at no extra charge. Signed up for membership so will definitely be using Willard in the future!

Review 66 (2024-11-27 - Rating: 5)
Micheal was very thorough and professional in taking the time to make sure everything was running right with our A/C system. Gave us good information on anything that needed doing. Thankyou nice guy.

Review 67 (2023-12-05 - Rating: 5)
Thomas Dudley installed my new hot water heater and washing machine hoses. He was fast, friendly and extremely thorough. I appreciated his flexibility in working with my schedule. He was patient and explained everything he was doing, answering my questions without talking over my head. Thanks MES/Willard for another great experience.

Review 68 (2024-12-18 - Rating: 5)
Had a corroded old valve leading into my water heater. Dustin chatted through his repair and some maintenance things to consider regarding plumbing. He corrected some of the aged materials and setup, and had the job done quickly with minimal delay.

Review 69 (2024-11-13 - Rating: 5)
Michael did the maintenance on our system. Found problems, took pictures and discussed them with me. Then he fixed them. System is running great now and will continue to run great.

Review 70 (2024-12-09 - Rating: 5)
Aaron did an excellent job. He was friendly, courtesy, and gave me great information to make my unit ran more efficiently.

Review 71 (2025-01-07 - Rating: 5)
Andrew Garcia did a great job repairing laundry room plumbing as well as recommending future upgrades. Will continue with Willard indeed.

Review 72 (2024-12-13 - Rating: 5)
Richard was excellent, very efficient and thorough with his inspection of the heating and cooling system. He discovered a vent that had become disconnected and fixed it, which was very much appreciated.

Review 73 (2024-11-11 - Rating: 5)
Technician arrived on time for service. Told me who he was and explain what he was going to do. After the service explained to me how my HVAC unit is doing. Gave me recommendations with no pressure. Also was given free estimates for my units need. Very professional. His name is Michael Ruddell

Review 74 (2024-12-07 - Rating: 5)
Shelby is an hard working tech that knows his trade to a level of excellence. On top of that he is friendly but very respectful. I want him assigned as much permanent tech.

Review 75 (2024-09-24 - Rating: 5)
Stuart withWillard AC serviced our 2 year old Trane units. He gave helpful advice and walked me through ways to improve our system. I highly recommend this professional, friendly, tech. Also, my German shepherd liked him, and he’s the best judge of character.

Review 76 (2024-10-18 - Rating: 5)
Great experience today from all three techs who showed up to install my new unit and install the electrical grounder.Gabriel, Rodrigo and Erik were all friendly and professional.They showed up on time and got everything taken care of. They explained everything to me.

Review 77 (2024-11-22 - Rating: 4)
We had a different company (no names to protect the…..eh, whatever) come inspect our furnace system. THEY did not do a very thorough job. Willards man, Edgar, immediately pointed out *2* important things the other guy missed! Edgar was very thorough and explained things very well. He was friendly, respectful, and funny, just to name a few. Do yourself a favor and call these guys for all your heating, plumbing, and electrical work (and whatever ELSE they do).UPDATE: THIS is proving difficult! We had a water heater service recently performed by Willard and I wanted to leave a new review but it won’t let me! So…short version-They did a GREAT JOB (like usual) and I recommend them for this kind of work as well! OH! And I LOVE the new vehicles!!

Review 78 (2024-12-20 - Rating: 5)
Mr. Wayne knows his stuff on electrical. Everything he told us was on point with no bs. He is as the expression goes “a one in a million. My wife & I have trusted Willard from past experience. Mr. Wayne verified that trust. Experience matters.

Review 79 (2024-11-27 - Rating: 5)
Michael did an outstanding job on my fall tune up visit. Very informative about my systems, and what he thought they needed.Would recommend Willard Air to anyone needing service.

Review 80 (2024-11-25 - Rating: 5)
Called Willard around 1200 with clogged plumbing issues. Jordan Noel showed up before 2 and had us in great shape in no time! Very pleasant young man and efficient to boot. Thanks Willard!

Review 81 (2025-01-04 - Rating: 5)
Michael was spectacular. Great customer service!! Made sure we were taken care of before the cold weather came in.

Review 82 (2024-12-30 - Rating: 5)
I was extremely please with the work but most importantly, the education he provided on the AC units. He is kind of technician you want when you need to make an informed decisions.

Review 83 (2024-12-06 - Rating: 5)
Tuckers work was great installing the switch to our ac/heating unit installed in June by Willard. If Willard’s original installer of this unit would have installed it properly, it wouldn’t have been necessary for Tucker to have been here at all and would have saved Willard and us time and money.

Review 84 (2024-11-10 - Rating: 5)
Casey and his trainee cleaned my air ducts. They were very personable, timely, thorough, and answered my questions! I found them to be very professional, and would highly recommend Team Enoch!

Review 85 (2024-10-30 - Rating: 5)
David Rafael did an amazing job! I’m glad he informed me about the benefits of the UV system and I can’t wait for it to be installed in my unit!

Review 86 (2022-09-12 - Rating: 5)
I hired them after signing up with the monthly plan. Honestly they were very informative, professional and patient with us. I will be using them monthly as these guys are trustworthyUpdate****Even better customer service. We had one guy (Aaron) who came to fix our outside AC fan as a second day process. Then something happened with one of my AC units (which had nothing to do with the one being worked on) I addressed the issue with him and he solved the whole problem and went beyond my expectation. Have no regrets in signing with these guys and I will be their customer for a long timeHad multiple plumbing problems including detached sink, toilet malfunction. That’s when Larry came to help. He was courteous, knowledgeable, efficient. It took multiple trips due to the design of our sink but we got it done. Larry even fixed my toilet when it wasn’t even on his schedule. No need to convince me, I will be Max Air’s customer for a very long time. Thank you so much Larry and Max Air

Review 87 (2024-08-26 - Rating: 5)
Very impressed with the quick turn around that was done at a rental property of mine. Eric was very detailed in what needed to be done and helped explain the process. Glad that I found y’all online to help with the repair/replacement of the unit

Review 88 (2024-11-15 - Rating: 5)
We originally bought our A/C unit from MES and they are Williard now. A noice was coming from inside the wall and sounded like a dripping faucet. It ended up being vibration from the A/C. Williard sent a tech named Michael Ruddell to our home and he was extremely polite and took the time to go over our whole system and explain to me the resolve. I would absolutely recommend Michael to service anyones home. He treated us right.

Review 89 (2024-08-07 - Rating: 5)
Aaron and Tyler did an Outstanding job evaluating our AC System. They were very Professional and found a few things that needed correcting (which they took care of). This was the first time utilizing this Service and now I will purchase the Maintenance Service next year. Thank you! RF

Review 90 (2025-01-08 - Rating: 5)
Eric and Elija came the same day we called and helped us with an outlet that wasn’t working and our garbage disposal. Great service.

Review 91 (2024-12-23 - Rating: 5)
Everything was handled professionally including clean up. The entire crew did a great job! Thank you.

Review 92 (2024-10-04 - Rating: 5)
Byron did an excellent job checking my system. He was courteous and answered my questions. He covered his shoes when he came into the house. He gave me some recommendations on what I should do to maintain my home.

Review 93 (2024-11-06 - Rating: 5)
Micheal was extremely pleasant to work with! He was knowledgeable and explained in detail the services he was providing AND those he was offering. Great service!

Review 94 (2024-12-11 - Rating: 5)
He was absolutely wonderful!!! So helpful & explained everything so well for this 83 year old lady. He’s a real asset to your company. A KEEPER!

Review 95 (2024-10-19 - Rating: 5)
Richard Wooddell is absolutely incredible! He shared so much of his knowledge on everything - hvac, electrical and plumbing! Because he shared his vast knowledge, it allowed me to make informed decisions. I am so grateful to him and thats why I renewed my service contract today.

Review 96 (2024-11-07 - Rating: 5)
These guys are professional and timely. They understand that people are in a rough spot and act accordingly. The electrician that came over, whose name is Erik, was highly experienced and super knowledgeable. I will be using these guys again and again!

Review 97 (2024-11-06 - Rating: 5)
He did a good job. He also mentioned that one of the main things they do is flush down the T. There were no T’s he could use. Please let me know what needs to be done.

Review 98 (2024-10-30 - Rating: 5)
David Rafael and Tyler Scarbrough helped us today, they were wonderful to be around. Kind, professional, and didnt mind me asking questions through the whole process.

Review 99 (2024-12-02 - Rating: 5)
This is Lorna Bell not Barbara Cliff. Stuart exemplified excellence in his skills, leaving me with a clear understanding of my payment and cleaning options. 5 stars are not enough to rate Stuart’s expertise.

Review 100 (2024-10-28 - Rating: 4)
Stuart was awesome! He did a great job serving our A/C.we would like to request to send Stuart on our next service

Review 101 (2024-12-23 - Rating: 5)
Erik and Elijah from Willard came and checked out our plug problem on short notice and were able to tell us what the root problem was. Thanks.

Review 102 (2024-09-24 - Rating: 5)
Richard was polite, thorough and worked to fix 2 air conditioning units. He worked continuously until he diagnosed and fixed the problem. I would recommend him for excellent work.

Review 103 (2024-11-07 - Rating: 5)
David Rafel did a great service call on furnace and a very thorough explanation of what needs to be including ost. I would welcome him in my home again. He did a 5 star job.

Review 104 (2024-12-12 - Rating: 5)
Outstanding service, Micheal did an outstanding job also showed solutions to improve performance and upgrades. He went over our drain issue, surge protection and pan treatment. I want to thank him for taking the extra steps to explain all the items to improve the our system. Very happy with the service he provided.

Review 105 (2024-11-08 - Rating: 5)
Sam and Omar did an excellent job reworking some existing ductwork as well as adding some new ducts. They cleaned up after themselves so well that I didn’t even know where they’d been. I would use this group again!

Review 106 (2024-09-23 - Rating: 5)
Eric was professional, knowledgeable and explained to me the step as he checked out our HVAC equipment. He did resolve the equipment issue. If I have the opportunity to request Eric on another future issue I definitely will

Review 107 (2025-01-06 - Rating: 5)
They were great got all the job done fast and were very professionalBoth Erik and Elijah were awesome

Review 108 (2024-12-21 - Rating: 5)
Richard was professional and courteous. He gave us a great deal on a new system to replace our ageing and broken one

Review 109 (2024-09-14 - Rating: 5)
Id like to thank Willard Air & Heating for the prompt and thorough service I received regarding the air and heating units in my house. The service technician, Aaron Aguillon, was very professional, knowledgeable and courteous even providing tips to help keep the system operating properly between service intervals. Ill request Aaron for the service tech at my next Willard Air & Heat service! Again, thank you Willard and Aaron for your 5-star service!

Review 110 (2023-06-05 - Rating: 5)
Manuel Gutierrez , is a true professional. He was at the site before I arrived, completed the work in under a hour. He has helped our church Forest Hill Community Bible Church FHCBC get our baptism pool working properly so, we can continue to help our community. I am recommending him and his company Willard Heating A/C to my friends and others that need plumbing services. Thanks Manny!

Review 111 (2024-12-19 - Rating: 5)
Arrived on time. Courteous and professional. Completed job in timely manner and explained what he had found and recommended. Not too pushy with up sales.

Review 112 (2024-11-13 - Rating: 5)
Tyler Scarbrough did an outstanding job repairing our plumbing issues. When unexpected problems occurred, he found ways to resolve them. If it were possible to give him more than five stars, I would.

Review 113 (2024-07-29 - Rating: 5)
Aaron did a wonderful job today with our maintenance! He was very professional and had excellent communication skills. Thank you Aaron!

Review 114 (2025-01-07 - Rating: 5)
Julian was very professional and answered all our questions. Very motivated to give us the best service possible.

Review 115 (2025-01-03 - Rating: 5)
Richard was great he was very nice helpful and we appreciated him coming and helping. Very informative and explained everything well. Thank you Richaed

Review 116 (2024-10-01 - Rating: 5)
Johnny was excellent! He was patient and explained everything to me that he was doing.What I really liked were the pictures that he took!! I would recommend this company to my friends.

Review 117 (2024-11-07 - Rating: 5)
My technician, Gage was very polite and professional. He explained what he was doing and he showed us photos. We are happy with the service that we received.

Review 118 (2024-12-06 - Rating: 5)
Michael Rudell did an outstanding job doing the tune up service on my HVAV system, and I would recommend him to anyone who needs service on their air conditioning equipment

Review 119 (2024-11-23 - Rating: 5)
Hunter Woolsey delivered excellent service, and is extremely courteous, clear and helpful in asking questions explaining details of service. Hunter walked me through the process of the heater inspection, explained the results of the inspection, and offered ways to improve the quality of air and minimize allergens. Im sure customers will appreciate having Willard technician Hunter Woolsey service their home as I have.

Review 120 (2024-11-26 - Rating: 5)
Wes was so professional and knowledgeable about the products and services. Wes is an expert tech and his warm personality is so genuine and honest. I enjoyed Wes expertise. Awesome

Review 121 (2024-12-30 - Rating: 5)
Matt Summers was very qualified very helpful and very kind we enjoyed him coming out and he gave us lots of information

Review 122 (2024-08-19 - Rating: 5)
Randy Sitto did an excellent job. He seemed very knowledgeable and quickly identified and solved the problem. He was comfortable to talk with. I would be pleased to work with him again.

Review 123 (2024-12-09 - Rating: 5)
Aaron did a very thorough job, servicing my HVAC system . He was polite and made sure I had no questions before he left.

Review 124 (2024-11-26 - Rating: 5)
Richard Wooddell was professional, extremely knowledgeable and explained all my issues and resolutions. He was thorough and discovered a heating stage was disconnected that all other technicians failed to discover. Thank you Richard!

Review 125 (2024-11-14 - Rating: 5)
Great communication before arriving at my home. Answered my questions. And was very thorough with his testing and assured me my AC/ HEAT pump was running and pressures where well..

Review 126 (2024-11-19 - Rating: 5)
David Rafael did a great job performing my maintenance! Explained to me all my issues and explained what needed to be done.

Review 127 (2024-10-31 - Rating: 5)
Great guys! Erik and MJ both very polite and well informed. Came through for their inspection and made sure we were taken care of. Thanks!

Review 128 (2024-11-04 - Rating: 5)
Aaron did a great job servicing the units. He also throughly explained the issues and provided common sense solutions. Thank you!

Review 129 (2024-07-31 - Rating: 5)
Yesterday could have been worse. Had a water leak from a hot water heater. Called another company and they took forever to come out. Called Williard and they sent someone within 45 minutes!They immediately got a plumber to come out as it wasn’t the AC leaking as initially thought. It was the hot water heater. They immediately put fans down and got the leak to stop.They put me and family at ease and told us how to get the claims process started.The new hot water is being installed today and the restoration will start soon afterwards as we already have a claim filed.They also gave us financing options for the hot water heater. With the cost of living being high, to have a financing option was a life saver for me and my family.Thank you so much and a big shout out to James who was patient and very helpful as I was at work and my wife was home.

Review 130 (2025-01-07 - Rating: 5)
To date Byron is the least talkative of the technician that have been to my house. And with that came a thorough, efficient check of th heating side of my unit.He also knew the trouble with the pre-filter and quickly took care of the problem.Thanks Byron.

Review 131 (2024-12-23 - Rating: 4)
I havent actually went to the attic to do a close over all inspection of the newly installed heating and air conditioner system, one thing that I did notice when Gabriel Guadarrama and his assistant took me to the attic to view the newly installed unit. The first thing I noticed was the unit was not sitting on the two by fours of the rooms below instead it was suspended, hanging from the rafters of the roof of the house. Of all the many years Ive lived in this house Ive never seen my HVAC unit hanging from the rafters of the roof of the house. In my view all that weight suspended from the roof rafters is going to cause the roof to sag causing damage to the roof. Is this some type of new procedure, that I’m not aware of, is this up to city code, I’ve never had an HVAC suspended from the roof rafters prior to this installation?

Review 132 (2024-11-19 - Rating: 5)
Fast response time. I called in the AM and they came out within 2.5 hours. Wes was my plumber. Great service all around.

Review 133 (2024-11-23 - Rating: 5)
Shelby did an outstanding job, thoroughly checking everything and clearly explaining his findings. He went above and beyond in providing detailed explanations.

Review 134 (2024-10-03 - Rating: 5)
Jesse explained in detail his findings from inspecting my system. He answered all of my questions. He also gave me estimates for work I would like to do on my system. He was excellent.

Review 135 (2024-10-28 - Rating: 5)
Eric and Elijah are both professional in dealing with the customer and work good in installing the whole house surge protector. Both did an awesome job.

Review 136 (2023-01-25 - Rating: 5)
Thomas (Tommy) from Max Air & Plumbing provided superior service! I initially called for an estimate back in late Nov for installing a faucet and updating the p-traps for newly installed vanity. Tommy came out for the estimate but also informed me about replacing my shut off valves. All the information was helpful and he gave me a few options to choose from for my estimate. He offered the option to include Max Airs service plan and the benefits. He wasnt pushy about it, just knowledgeable and allowed me to make my decision.Out of all the estimates, they were just a tad bit higher than a few but not the most expensive. Regardless, it was Tommys customer service and helpfulness that led me to go with Max Air. I requested to work with Tommy again, and he was able to come for an appointment shortly after. He installed the faucet and other items and everything is running and looking great so far! I plan to use Max Air & Plumbing again in the future and I would highly recommend them to others. Ask for Tommy!

Review 137 (2024-10-07 - Rating: 5)
Shelby Black was the technician that showed up today for our 3 month check up. I was pleasantly surprised when he showed up 20 minutes early. Shelby knocked on the door introduced himself and got right to work.He kept me informed of all his findings and showed me pictures.All in all a good visit and Shelby gave me a 👍 on the visit.I like doing business with Willard Air, thanks again for a good job

Review 138 (2024-07-19 - Rating: 5)
Aaron was a great repairman and a real blessing!Henri was also a great electrician and thoroughly inspected our electrical system and gave us some options for upgrades.

Review 139 (2024-09-24 - Rating: 5)
Justin came out and changed the new water heater very professional and very neat. Great service!!!

Review 140 (2024-08-30 - Rating: 5)
David Rafael was very prompt, professional, and courteous. He explained the problem and offered solutions that were quickly installed. Job well done!

Review 141 (2024-11-04 - Rating: 5)
Sam and Omar went above and beyond they even spray painted the vents since they where a bit rusty make them look all brand new quick and efficient and very respectful

Review 142 (2024-08-14 - Rating: 5)
Micheal repaired our air conditioner today. He was very professional and thorough. My husband and I were pleased with his service, and I highly recommend him for your HVAC services.

Review 143 (2024-11-29 - Rating: 5)
Casey was personable, excellent communication skills, enabling him to describe what he was doing and why. Worked efficiently and was got the job done. ,

Review 144 (2024-10-16 - Rating: 5)
Michael answered all my questions and concerns. Great customer Services an excellent job in explaining the whole process with our installation of our new AC Unit. I would definitely recommend.

Review 145 (2024-08-28 - Rating: 5)
David Rafael did an outstanding job at explaining how my new system works and how to operate the thermostat!

Review 146 (2024-10-21 - Rating: 4)
Very personable and explained repair thoroughly. However he left the breaker off and the system was inoperable. Required a follow-up appointment. Easy fix though.

Review 147 (2024-10-04 - Rating: 5)
Hunter, as always, was very professional and knowledgeable. Per usual, he made sure I knew what he was doing at all times and explained in detail what was taking place. I truly appreciate you Hunter for all you do, thank you.

Review 148 (2024-10-22 - Rating: 5)
Sam and Omar were very professional, communicated well with me while they were here. Did great work!

Review 149 (2024-10-19 - Rating: 5)
Stuart was very courteous on his arrival. He checked my system very thoroughly and provided ima detailed explanation on the operational needs.

Review 150 (2025-01-06 - Rating: 5)
Dustin is the ultimate professional. He always explains what he’s doing. He showed me things after he finished and answered my questions.

Review 151 (2024-10-14 - Rating: 5)
Michael came out and did a great job. He let me know what he recommended and discussed everything thoroughly.

Review 152 (2024-11-22 - Rating: 5)
Wes was great to work with. Very helpful in not only solving my problem. But giving future recommendations. Only complain it waiting an hour on hold to order the parts required.

Review 153 (2024-08-28 - Rating: 5)
David Rafael explained how the fan on our new AC worked and redirected the air so that it didn’t blow directly on us.

Review 154 (2024-08-13 - Rating: 5)
Chance and his apprentice were excellent in their assessment of what needed to be done and how to do it efficiently. My water heater was the original that came with the house and I was on borrowed time with it.I HIGHLY recommend Willard Plumbing, AC, Electrical and HVAC.

Review 155 (2024-07-20 - Rating: 5)
Randy Sitto was very professional and knowledgeable. We had a need for service in our kitchen and in the bathroom. My husband and I were pleased with his great suggestions and wonderful service!

Review 156 (2024-12-06 - Rating: 5)
Casey came and did a great job. We have used the company for about 15 years and never had any problems

Review 157 (2023-08-26 - Rating: 5)
We had a great experience with Isiah as our installer. We are in the process of an insurance claim and Corey and Isiah have been very helpful They were communicative, timely, professional, and as my installer Isiah had a great work ethic. He made sure to tell me several options when it came to a flange repair that was botched by the previous owners. He helped me select the best one to get the job done right and for it to last a lifetime. I will be referring anyone that asks to him and the company in the future. My 70 year old mother was so impressed with his professionalism when she was at the house when I couldn’t be that she called me just to share how nice he was. 10 star customer service from Isiah!

Review 158 (2024-12-23 - Rating: 5)
Eric was great! He took his time to explain everything! He was very knowledgeable and provided great service!!

Review 159 (2024-10-05 - Rating: 5)
Thanks for the professional service,he was very thoural and when finished gave me a complete explanation of what he did plus a detailed look at what will need to be updated to continue to experience great heating & cooling, great technician.

Review 160 (2025-01-06 - Rating: 5)
Had service last year that was good service and I stated such in review.2024 I was quoted over $400 to replace a $20 part in my toilet. I said was not going to pay that which meant I didnt get the service therefore didnt accept that quote. when these techs state sign here to state you RECIEVED this quote is translated that I ACCEPTED that quote.When called company they stated I accepted the quote.watch what youre signing on those pads of theirs.

Review 161 (2024-11-07 - Rating: 5)
Erik did a great job explaining the details of the inspection and giving recommendations. Very friendly and competent young man.

Review 162 (2024-05-03 - Rating: 5)
Stuart Smith did a great job on the Service today he was very thorough. He helped us with some airflow issues. I am super happy that we end up getting the basic package air cleaning deal with them. It has made a huge difference.

Review 163 (2024-09-16 - Rating: 5)
David Rafael was very insightful and knowledgeable. He was very informative and performed a great service. I would recommend him and his company anytime.

Review 164 (2024-11-22 - Rating: 5)
What an amazing experience with these guys. Fast response, quick install and works like a charm. Would recommend any day of the week. These guys are the real deal. Thank you all for all your hard work. Erik and Elijah

Review 165 (2024-11-18 - Rating: 5)
Micheal was very helpful and provided everything we needed. Walked us through all of the step and took care of us. Will differently request Micheal again.

Review 166 (2024-12-13 - Rating: 5)
He did an excellent job. Explained the condition of unit and what could be done. We are both very pleased!!!

Review 167 (2024-10-16 - Rating: 5)
Stuart arrived on time and did a complete and thorough heating system inspection. He explained all his test procedures as he did them, a first for me during system inspections!

Review 168 (2024-10-29 - Rating: 5)
Michal came today to do my winter maintenance on my unit. He is new with Willard but you would never know it. He was so good. Very professional but friendly. Very thorough with his explanations and made me see what I could do to improve my units performance. I wish him well and would welcome him back anytime.

Review 169 (2024-11-07 - Rating: 4)
Justin did a great job. He explained the whole process from beginning to end and tried everything to help resolve the issue.

Review 170 (2024-06-06 - Rating: 5)
Jimmy Holiday, Juan Velazquez, and Aaron Aguillaon were amazing to work with! They were very professional, knowledgeable and patient. They listened to our concerns and answered all of our questions. I will definitely be calling them back out to complete additional work.

Review 171 (2024-07-27 - Rating: 5)
He did a great job. Showed up on time and got the job done very efficiently and had our home chillin in no time. Thank you so much.

Review 172 (2024-11-22 - Rating: 5)
Stuart was very professional and timely. He explained his servicing of my heatpump and answered my questions.

Review 173 (2024-07-06 - Rating: 5)
Randy is great! He called to let us know he was 30 minutes away, explained service and what he would suggest if it were his home. We will definitely refer Willard and Randy to friends and family.

Review 174 (2024-08-16 - Rating: 5)
Randy did an excellent job of explaining the issue, providing different solutions available, and fixing the problem in a quick and efficient manner. Very helpful all around!

Review 175 (2024-12-12 - Rating: 5)
Wes was friendly and courteous, and very helpful. I will definitely use Willard Heating AC and Plumbing again and will be asking f Wes by name.

Review 176 (2025-01-03 - Rating: 5)
Willard has been taking care of my AC needs since they acquired MES (metro express services). Julian came to do a maintenance check for winter. He pointed out a couple of incorrect switches that was set by previous technicians. He seemed knowledgeable and got things done quickly and most importantly, did not make a mess. He gave me a few options to keep the system optimize as well as explaining of why they are needed while others are not. Overall, a good technician will be good for the company.

Review 177 (2024-11-06 - Rating: 5)
Stuart was amazing. He was the best at explaining what we needed to fix. I trust him completely in fixing the problem.

Review 178 (2024-08-22 - Rating: 5)
We had a great experience with Willard Air and their technician Tyler for our maintenance check. He was friendly, efficient, and answered any questions we had.

Review 179 (2024-08-31 - Rating: 5)
Mike called to let us know he was on the way with an ETA also when almost here so could put the rescue animals up. Checked the outside unit then the inside made some adjustments and got the unit running/cooling again. Made some recommendations as well as schedule Fall/Winter maintence service.

Review 180 (2024-11-14 - Rating: 5)
He was very knowledgeable and did a great job.

Review 181 (2024-10-21 - Rating: 5)
Sam and Omar were excellent and highly professional. I was afraid the compressor was out but they identified the issue and solved it. Thank you!

Review 182 (2024-05-27 - Rating: 5)
Stuart was very helpful, respectful and thorough with his diagnosis of my system. Knowing my system was 25 years old i knew it was a matter of time before i would need a nee system. Stuart helped us get the right system that meets our needed. He was a huge help through the financial process. Installation was completed the next day. The installation technicians Cole and kristopher did a fantastic job and were very respectful of our property. They were also extremely courteous, polite and respectful. They even finished the job ahead of scheduled time. My only complaint is that the person who initially took my phone call gave me some information that was incorrect. That was disappointing.

Review 183 (2024-11-14 - Rating: 5)
Jason Burt addressed all of my needs and answered all of my questions in a manner that made sense to me. He represented his company in a professional manner and showed respect to myself and my home.

Review 184 (2024-12-10 - Rating: 5)
Dustin did a great job. Very knowledgeable. Respectful. Would highly recommend.

Review 185 (2024-10-30 - Rating: 5)
My aunt is having trouble with her phone, so she asked me to leave this review for her: He was fabulous! He made sure everything was in order and I’ll definitely recommend to friends.

Review 186 (2024-11-04 - Rating: 5)
David Rafael was fantastic and took care of our needs. Very quick, professional and all around great!

Review 187 (2024-05-08 - Rating: 5)
Stuart was amazing. Very honest and listened to my needs. He took his time and made sure everything was clean and was working properly. He also took the time to show us how to help keep our system clean and healthy between visits.

Review 188 (2024-12-12 - Rating: 5)
Justin was super helpful with our plumbing maintenance - and offered easy to understand explanations and some great solutions. I really appreciated his time!!

Review 189 (2024-07-02 - Rating: 5)
I just received my electric inspection by Henri. He was the best!!!! He was friendly, professional and very informative. He walked me through the whole process. I prefer him to do my next inspection.

Review 190 (2024-12-16 - Rating: 5)
David Rafael was very nice and knowledgeable. He is a perfect asset to Willard AC!

Review 191 (2024-10-25 - Rating: 5)
Sam and Omar did a fantastic job of adding insulation and cleaning our vents. I highly recommend them!!

Review 192 (2024-12-04 - Rating: 5)
Julian did an outstanding job. He explained everything to me and answered all my questions. Thank you.

Review 193 (2024-10-02 - Rating: 5)
My wife, Hopie is always there with them. She is a godsend. It is difficult for me to take off from work to be there. She has nothing but high praise about these two gentlemen. Thank you again for caring.