Mystic Valley Home Services

Located in Arlington, Massachusetts

Address: 1507 Massachusetts Ave, Arlington, MA 02476, United States

Phone: +1 339-970-4924

Rating: 5

Services

Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-06 - Rating: 5)
Excellent professional service was provided by Matt. We had old leaking bathroom faucet which was 50 years old and was difficult to remove and replace it. Mystic Valley Home Services were able to replace the entire faucet with a new one and reasonable price. I definitely will recommentd their services to my friends and everyone else.Thanks for a great job.

Review 2 (2024-10-08 - Rating: 5)
Sunday morning we had an issue with the sewage ejector in the basement as I noticed the toilets werent flushing properly. Luckily Matt was out here over quick to help us take look and provide much needed advice and explained everything thoroughly.They replace the faulty unit next day as promised although did show up little late but they gave me a call ahead for update so definitely appreciated the heads up.Overall very satisfied with their work and will be a repeat customer in future for our plumbing needs.

Review 3 (2024-12-14 - Rating: 5)
The service and the work was excellent. Very professional, courteous, and helpful. The owner answers his cell phone while he is on the job, so it is always very easy to reach him immediately – which is a huge help. I recommend this company without any reservations whatsoever.

Review 4 (2024-09-25 - Rating: 5)
I recently used mystic valley home services, and I couldn’t be more satisfied! The team was prompt, professional, and solved my plumbing issue quickly and efficiently. They provided clear explanations and were upfront about the costs, which were very reasonable. I highly recommend Mystic valley home servicesfor anyone looking for reliable and quality service!

Review 5 (2024-10-22 - Rating: 5)
Matt came out on short notice. Super professional and articulate for those who seek essy to understand descriptions of the work that is to be made. Passionate about his work. We are in the process of receiving quotes but am super grateful for Matt and his ability to support us as we figure out remodeling our bathroom.

Review 6 (2024-11-03 - Rating: 5)
Thank you, Mystic Valley Home Services!My disposer was stuck with a spoon last evening. Trying to pull out it from the disposer again and again, I realized I needed to ask a professional person. As my husband had a good experience with Mystic Valley Home Services several month ago, who replaced the cracked sink in the bathroom perfectly, I called this service without hesitation. Even it was already evening, the guy responded and kindly scheduled for this morning. He was so professional and found out a way to remove the spoon from the disposer like a magic!I definitely recommend Mystic Valley Home Services.If something happens in my house, I will call you again!

Review 7 (2024-10-25 - Rating: 5)
Very professional, fast and friendly. Came same day and fixed it. Gave a great price for repairing my garbage disposal. Also gave me lots of helpful info on what to buy when I one day need to replace it. Very satisfied customer.

Review 8 (2024-10-05 - Rating: 5)
We were in a bind on a Friday afternoon. We already had an agreement with another plumber to come and disconnect our old dryer and hook up the new one. We called and texted but no response. Since we had a tight window to hook up the dryer and test it (according to MA law), it wasnt looking good to get it done before the weekend. Matt responded right away and came out on a late Friday afternoon. He was very knowledgable and professional. Matt gave us a quote and completed the work efficiently and quickly. We will definitely be using this company again!

Review 9 (2024-10-04 - Rating: 5)
Had a great experience! Quick communication for a same day gas dryer installation. Matt was knowledgeable, personable and skilled. Highly recommend!

Review 10 (2024-08-23 - Rating: 5)
We had an issue with a broken showerhead. I called Mystic Valley about noon on a Friday and James came over the same afternoon. Great communication, and quick and quality work. Its hard to find a responsive plumber, and this was a great experience!

Review 11 (2024-07-15 - Rating: 5)
Mystic valley home services is who you want to call for all your plumbing needs. Very good at assessing the problem and jumping right into the repair. They are very prompt and informative from your original call, scheduling appointment, identifying the problem correctly and completing the work in a very efficient and timely manner. and the best effective way. They are definitely who you want to call for all your plumbing needs problems or issues. Their pricing is right on the money especially for the excellent work I will be recommending Mystic valley home services to all.

Review 12 (2024-04-30 - Rating: 5)
Great experience with Mystic Valley! Staff was super professional, organized, and did an amazing job repairing a drain for my small business. I enjoyed my experience with them and think that you will too!

Review 13 (2024-06-03 - Rating: 5)
Matt and his brother are awesome! I had a problem with my garbage disposal that was a major headache. They were nice enough to come by same day and quickly fixed it. They were professional and very friendly local brothers who showed up on time, and took the time to explain the problem and fix it for me. Can’t say enough good things about Mystic Valley Home Services. I’m very happy that I’ve found a reliable plumber and will certainly give them a call again for any home issues that come up!

Review 14 (2024-10-26 - Rating: 5)
Matt showed up on time, very professional, when we found that the clog from the bathroom sink just magically disappear, and he even help check all the sinks at every level of my condo, he decided not to charge me. Outstanding service and more than fair.

Review 15 (2024-10-16 - Rating: 5)
Matt and his team at Mystic Valley Home Services exceeded my expectations. I needed a new water line installed for my fridge, and even with a few obstacles in their way (including a punctured water hose), they stayed and finished the job. Would definitely recommend them!

Review 16 (2024-07-23 - Rating: 5)
This was the second time we asked Matt to come and take over our pluming needs. Like last time he did a great job, high quality with cares. We definitely recommend him and will rely on him for our future needs.

Review 17 (2024-05-26 - Rating: 5)
Matt did a nice job fixing a very impactful leak in our home. He is extremely responsive and doesn’t take advantage of emergency situations like other plumbers. He’s careful and methodical in his approach to addressing issues. I highly recommend his services and plan to use him again.

Review 18 (2024-06-19 - Rating: 5)
Matt is very courteous and a true professional. He was very responsive to my emails and calls. He showed up when he said he would, installed what we needed and verified it worked well before leaving. I would highly recommend him

Review 19 (2024-07-13 - Rating: 5)
Very positive experience. These guys were all great. Appreciated their attention to detail and thoroughness. Big thank you to Matt, Nick, and Brandon - my first time with them and likely wont be the last. Hire local small businesses and get the kind of consideration, quality, and flexibility youll be happy with.

Review 20 (2024-07-22 - Rating: 5)
Matt helped us figure out where the leak was coming from. This was affecting all 3 of our condos so we were really worried. He stopped by our place almost right after I called. With careful deductive reasoning he was able to identify the source of the issue and apply the correct fix (one of the hose came out to be issue). He will do what is right. I recommend Mystic Valley Home Services.

Review 21 (2024-06-06 - Rating: 5)
Called and made an appointment to have 3 shut off valves replaced under my kitchen sink. Not only did they do a fabulous job, they were also very professional, courteous and responsive. Even when I asked questions just for my own knowledge, they responded with thorough explanations. Highly recommend them to anyone.

Review 22 (2024-05-18 - Rating: 5)
Great service, great expertise. One of the rare companies that put the customers first, and take pride in a work that exceeds expectations. Matt will go the extra mile to not only share his analysis and provide some recommendations, but also to make sure you are completely satisfied with the work.I highly recommend them.

Review 23 (2024-10-24 - Rating: 5)
Great friendly service. Was able to make an appointment quickly. Reasonable prices. The job was completed in a timely manner. Would highly recommend this company !!!

Review 24 (2024-03-26 - Rating: 5)
Exceptional service! As a real estate professional, not only would I trust Mystic Valley Home Services to service my own home again, but I would also confidently recommend them to any client searching for a qualified, reliable plumber. Matts response time was unheard of, arriving almost instantly between scheduled jobs to tackle a stubborn kitchen drain obstruction I was unable to manage on my own. His knowledge, efficiency, fair pricing, and pleasant demeanor made the entire experience as good as it gets. Go local if you can, folks. Highly recommended!

Review 25 (2024-07-31 - Rating: 5)
Excellent customer service — they had availability when we needed it, communicated well, and came on time. When they didn’t have the equipment to handle a clog as far down as ours was, they didn’t just give a recommendation and walk away — they called in someone else with the right equipment who arrived within an hour. Definitely recommended.

Review 26 (2024-07-16 - Rating: 5)
Matt was professional, courteous, and showed up exactly when he said he would. I had a blocked drain snaked and a new disposal installed. It was done quickly and the area was cleaned up afterwards. The company gets high marks in my book.

Review 27 (2024-12-22 - Rating: 5)
Matt showed up on Thanksgiving day to fix an issue with my sink, he was quick, friendly, and I’d give a 6th star if I could for showing up on a holiday.

Review 28 (2024-03-09 - Rating: 5)
We had leaking problem from the sink and Matt responded quickly to our request and showed up soon to fix the issue. He explained all the details and information related to these kind of issues and recommended the best way to tackle this to not happen any time soon.He did a great job in fixing this issue, he is very clean, knowledgeable and also fast. You can easily feel the quality of the work he did. You can definitely rely on him for your plumbing works and we highly recommend that.

Review 29 (2024-04-18 - Rating: 5)
Excellent and prompt service! Called Matt to replace a leaking water heater. Work was completed to our satisfaction the same day. Matt and his team also assisted with getting rid of the old heater and also lent a hand to help clean the basement. Highly recommend their services!

Review 30 (2024-10-15 - Rating: 5)
Rafael was great and very professional. Job was handled quickly and monetary charge was fair. Recommended.

Review 31 (2024-07-05 - Rating: 5)
A friend told me about MVHS and I called for a toilet issue. It kept flushing every 2 minutes! Annoying! Matt was very professional. He was available the same day! Amazing! Anytime I have an issue I know who I’m calling! TY!!!

Review 32 (2024-05-25 - Rating: 5)
I needed a plumber to install a new faucet and be able to do the job same day. Matt was able to come that afternoon and did a really great and thorough job. Would definitely recommend Mystic Valley Home Services.

Review 33 (2024-01-06 - Rating: 5)
I had a water heater installed by Matt and his brother about four months ago and they did an excellent job. They explained everything flawlessly and had the job done fairly quickly. The pricing was reasonable and the quality of there work is on a whole new level. I will definitely call them again when something needs to be replaced. Five Stars all the way!

Review 34 (2024-03-12 - Rating: 5)
While I did not end up using Mystic Valley for my water heater repair, I was thoroughly impressed by the knowledge and professionalism of their staff, specifically Matt. He was friendly, not remotely pushy or trying to add on other unnecessary work like some other techs who also came out to give me a quote. To the point that if I do end up needing service in the future, Matt and Mystic will be the first company I call.

Review 35 (2024-12-02 - Rating: 5)
My water heater stopped working and they came within an hour to fix it. Excellent services and would 100% recommend.

Review 36 (2024-03-13 - Rating: 5)
Impressed, pleased — and relieved that a potentially serious problem was resolved within hours of my initial call. Almost immediately after my online request, I got a call back from Matt Sullivan to set a same-day appointment. I hadn’t expected such prompt service. When he got here, he was helpful and patient and handled our repair quickly. Everyone seems to be saying the same thing, but I’ll join the chorus: I highly recommend this company.

Review 37 (2024-06-29 - Rating: 5)
This is mingde xin. I got plumbing services from Mystic Valley Home Services by Matt and Rafael. They both did excellent job. They are professional, responsible and verynice. I woul like to recommend this company to all.Thanks Matt and Rafael again.

Review 38 (2024-01-05 - Rating: 5)
Excellent service Matt always has gone above and beyond for us. He has came out many times in emergency situations for plumbing issues. He has always fixed everything in a timely manner and it’s done correctly. Matt is not only a great plumber but also a great person I couldn’t be more happy to recommend him.

Review 39 (2024-05-24 - Rating: 5)
I could highly recommend Mystic Valley. The technician showed up on time, was very professional, installed a washer, and helped me with an additional plumbing project (we needed to remove an old pipe and replace it with a copper one). Thank you for your help, Matt!

Review 40 (2024-06-08 - Rating: 5)
After not knowing who to use for a blocked toilet, they came in and helped to diagnose the leak, brought in additional teams to snake the drains. Had a great experience and felt I was in good hands the whole way through the process.

Review 41 (2024-08-08 - Rating: 5)
Our toilet broke this morning; Mystic Vey Home Services was able to come right away. They did a fast, efficient and professional job.

Review 42 (2024-10-01 - Rating: 5)
Matt was a great guy to work with - good communication and fast service. I’d recommend Mystic Valley!

Review 43 (2024-01-04 - Rating: 5)
I can’t say enough good things about Matt. We have used him for several small jobs and for a large job installing a combo heater/hot water system. Each time, he was professional and prompt, had a great attitude, did excellent work with no surprise costs and offered practical advice on how we might improve our systems. He is our go-to plumber for all our jobs. Thank you, Matt!

Review 44 (2024-04-15 - Rating: 5)
Excellent service, Matt responded same-day and was very professional. Very reasonable price for replacing a valve and he explained the problem clearly. Great service, great people. I highly recommend them.

Review 45 (2024-01-05 - Rating: 5)
Highly recommend this service. Matt came to my grandfather’s home to connect an ice maker to his refrigerator. Not only was he prompt and priced fairly, but he was also very personable and maintained a high level of professionalism. Thank you from my grandfather and I!

Review 46 (2024-08-25 - Rating: 5)
Great service. Came on the weekend quickly. Professionally, efficiently and quickly fixed our shower. Highly recommend.

Review 47 (2024-09-12 - Rating: 5)
Service was fast and thorough. I would definitely recommend for anyone looking for plumbing needs.

Review 48 (2024-02-08 - Rating: 5)
1000% Satisfied with these plumbers! I made a Same day appointment and they came right on time! Super friendly and informative. Quick and efficient. Definitely recommend. Thank you again Matthew & Brandon!!!

Review 49 (2024-12-19 - Rating: 5)
Matt at Mystic Valley Home Services was a very lucky middle of the night call--came right over, fixed the issue, and thoroughly explained our system and helped us trouble shoot. So nice to know that this neighborhood company is here! Great communication and great to work with.

Review 50 (2024-03-19 - Rating: 5)
Exceptional communication from Matthew. He was awesome to work with and very responsive. I highly recommend Mystic Valley for all of your plumbing needs!

Review 51 (2024-03-27 - Rating: 5)
Matt did a great job moving water lines and installing a laundry drain/pump system. Very responsive and easy to work with!

Review 52 (2024-12-04 - Rating: 5)
Great guys, great work, timely, courteous, neat & cleaned up after! I’d use them again.

Review 53 (2024-03-08 - Rating: 5)
Matt from Mystic Valley Home Services came on time and is a very dependable person and is a very kind person to talk to he takes pride in his work he really is a very understanding man if you need a plumber I would strongly suggest calling him he really is a hard worker

Review 54 (2024-06-11 - Rating: 5)
Ive been very pleasedwith my two experiences working with mystic valley home services. Very responsive and they do quality work.

Review 55 (2024-10-23 - Rating: 5)
Matt was excellent. Mystic Valley is one of the few companies who is willing to work with people to evaluate their needs from disconnecting a Septic System and Connecting to Sewer and update the heating system. It has been over 1 year and I could not get a response from anyone in this area. All I can say is Thank You Matt!! Your awesome!

Review 56 (2024-10-27 - Rating: 5)
When our hot water stopped and only cold water was coming from the tap, we discovered a leak under the tank—right on a Friday evening! I quickly searched online and found Mystic Valley Home Services, which was available 24/7 for emergencies. After calling Matt of this business assured me, they could come either Friday night with emergency charges or Saturday morning without. I chose Saturday, and Matt arrived promptly at 9 AM as promised.After inspecting the tank, he confirmed it needed replacement and provided a clear quote. Once I authorized the work, they completed everything within about three hours. He was extremely professional, and their rates were very reasonable. I would highly recommend Mystic Valley Home Services and am happy to support their business!

Review 57 (2024-05-02 - Rating: 5)
Would highly recommend Mystic Valley home services got my water heater replaced by them. They were professional efficient and on time the owner Matt really helped me and understood my problem and quickly got it resolved.

Review 58 (2024-12-24 - Rating: 5)
Matt and his team are the bomb.com!! Came in like a Christmas miracle on Christmas Eve. Got the parts and the job done within the hour. Highly reccomend professionals.

Review 59 (2024-12-16 - Rating: 5)
Got my kitchen faucet replaced. Matt did a great job and finished fast. Definitely recommend them.

Review 60 (2024-05-01 - Rating: 5)
Called them for emergency fix for the broken toilet and they did a great job and were reasonable. Recommend him 100%. I will definitely be calling them first before calling others.

Review 61 (2024-02-25 - Rating: 5)
Matt was very genuine and explained in detail what had to be done and why. The service provided was also reasonably priced. Highly recommend this company.

Review 62 (2024-06-15 - Rating: 5)
Technician was great--explained everything very clearly and gave good advice--allowing me to save a lot of $ in the long run.

Review 63 (2024-10-24 - Rating: 5)
Had an urgent leak and they were able to come out quickly, identify the issue and fix it on the spot. Very friendly and knowledgeable. Great service!

Review 64 (2024-01-22 - Rating: 5)
Great experience! Matthew came within an hour on a Sunday. Hes polite, professional, knows his stuff!

Review 65 (2024-10-28 - Rating: 5)
Friendly, fast, knowledgeable, and professional. Called him at 10:30, the job was done by 3:00. We will be using him for future work. A++ would recommend.

Review 66 (2024-05-30 - Rating: 5)
Excellent, pleasant, and extremely swift service when I had an urgent plumbing problem. Highly recommend!

Review 67 (2024-06-18 - Rating: 5)
Matt was very kind and very helpful. He is a credit to your business.

Review 68 (2024-01-05 - Rating: 5)
Matt is professional, detail oriented and explains the work that needs to be done in a straightforward and honest way. Highly recommended.

Review 69 (2024-07-25 - Rating: 5)
Matt and Nick were great. Matt was so helpful scheduling and fitting our job into their busy schedule. They were both very skilled, their work was neat, and the price was competitive. Thanks!

Review 70 (2024-02-25 - Rating: 5)
I cannot recommend enough the work is flawless. I’ve never had a problem with him straightforward to deal with and do a good job every time.

Review 71 (2024-04-16 - Rating: 5)
Replaced water heater system; timely, thorough and professional services. Would definitely use them for future plumbing needs!

Review 72 (2024-04-08 - Rating: 5)
Matt was great I had a issue in my bathroom and he was able to drop by and quickly resolve the issue.

Review 73 (2024-02-06 - Rating: 5)
Matt answered my call promptly and made an appointment at my convenience he was timely and knowledgeable his quality of work is very good I would recommend him to family

Review 74 (2024-10-28 - Rating: 5)
Very honest people and good customer service .

Review 75 (2024-08-23 - Rating: 5)
Matt and the Mystic Valley team always do a great job meeting my needs for plumbing and home services.

Review 76 (2024-07-08 - Rating: 5)
Matt and his team are skilled, responsive and efficient - everything you’d want in a plumbing/home services company. And SO pleasant to work with! We enrolled in their Service Plan - worth every penny.

Review 77 (2024-03-14 - Rating: 5)
Mystic Valley Home Services has probably the best customer service I have ever experienced and the prices were very fair

Review 78 (2024-06-17 - Rating: 5)
Service was done in a timely manner. Technician showed knowledge to address and solve the problem.

Review 79 (2024-01-05 - Rating: 5)
I’ve known this gentleman for quite some time. He is prompt, professional, and well skilled. In a business like that do you want to find someone who knows what they were doing

Review 80 (2024-05-25 - Rating: 5)
Matt was awesome! He came within an hour of my calling him to help fix my tenants’ toilet. He was very professional and courteous. Most importantly, Matt fixed and replaced parts quickly and perfectly! And at a reasonable price!! Did I mention he made the visit over the Memorial Day weekend? He interrupted his own planned weekend away to come help! I will definitely use him again and would very highly recommend him!

Review 81 (2024-06-10 - Rating: 5)
Matt, from mystic home services, replaced a toilet and helped me replace a water boiler. Their service is punctual, professional and top notch. They are always available by web, phone or text and they are the best. My bathroom feels like new and I will work with Mystic in the future for all my home plumbing needs.

Review 82 (2023-11-30 - Rating: 5)
Highly recommend, Matt always does a great job. Always professional and on time!

Review 83 (2024-11-27 - Rating: 5)
Showed up as expected. Very professional.

Review 84 (2024-04-30 - Rating: 5)
We have had some unfortunate water leakage in our bathroom and as first time home owners in Arlington, we have had some pretty bad experiences with any work that has been done at our property. However, I am so impressed with Mystic Valley Home Services because both times we had water leakage in our bathroom, they came in and fixed everything in a timely and professional manner! They were fast, reasonably priced, great communication and friendly and I cannot recommend them enough. Matt is our favorite and has also helped us with our condo. Now, next time we have any plumbing issues, we have them on speed dial!

Review 85 (2024-05-07 - Rating: 5)
As a person that is definitely skeptical about having work done by people that were in personally recommended to me, I can tell you I was definitely impressed! Quick response, and very professional. Also very knowledgeable and did not mind answering any questions I had throughout the process

Review 86 (2024-06-18 - Rating: 5)
Matt came to inspect my condo’s water submetering equipment. He was professional, friendly and knowledgeable. Strongly recommend!

Review 87 (2024-06-02 - Rating: 5)
Professional and prompt service. Matt was so helpful!

Review 88 (2024-06-11 - Rating: 5)
Quick replacement of hose bib for a reasonable price.

Review 89 (2023-12-24 - Rating: 5)
Matt Sullivan coordinated his visit promptly and communicated his arrival. He addressed the plumbing problem professionally in a polite, courteous and knowledgeable fashion. I would recommend him and definitely use him again.