QRC HVAC and Refrigeration

Located in Winston salem, North Carolina

Address: 215 Cassell St, Winston-Salem, NC 27127, United States

Phone: +1 336-892-8784

Rating: 4.9

Services

Wheelchair-accessible entrance
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-08 - Rating: 5)
I had a wonderful experience working with Bryan at Quality Refrigeration Concepts Inc. He was great—patient, friendly, and incredibly helpful. Bryan took the time to explain the services clearly and even walked us through the membership process, which was amazing. His professionalism and attention to detail made the whole experience smooth and enjoyable. I highly recommend Bryan and the team for their excellent customer services!

Review 2 (2024-08-29 - Rating: 5)
The Dispatcher Jasmine, The Technician Dakota, were both outstanding! My technician Dakota is off the charts when it comes to customer service and has very high standards when it comes to doing good work. He gave me step by step information on the work he was doing, even showing the readings on the monitor explaining it and what may be the cause. My wife and I both work in Emergency Services & Problem solving is what we do. Until it comes to heating & Air Conditioning. We know our limits lol.The Summers Family is QRC now, and our technicians name is Dakota 🫡

Review 3 (2025-01-07 - Rating: 5)
Dakota was very courteous and professional.He repaired our unit in a timely manner.QRC is always prompt and reliable and we are glad we bought our new unit from them!

Review 4 (2024-09-25 - Rating: 5)
QRC Steph, customer service rep, installers, and technicians and sales rep are very courteous, professional and friendly. It’s a pleasure to have them in my home. Dakota came out to service my unit. He was friendly, courteous and knowledgeable. Chase is awesome, knowledgeable, friendly professional, and also a pleasure to have in my home. You can’t go wrong with QRC!

Review 5 (2024-08-17 - Rating: 5)
As someone with high social anxiety, this was one of the most pleasant service calls Ive ever had to make/experience. Dakota came out as soon as possible and not only did everything he could to fix my issue quickly and efficiently, but also made sure to explain the process and maintenance to me to make sure I knew why the steps he was taking were necessary and threw in some simple tips for me to help keep things running smoothly after the fact and between check-ups. The direct/honest communication and workmanship within QRC and Dakota is definitely appreciated.

Review 6 (2024-12-16 - Rating: 5)
I am very happy with QRC! Bryon (installer) was great! QRC did everything they said they would do. The guys that did the installation were friendly, arrived on time and went right to work. I couldnt ask for better service. Thank you QRC!

Review 7 (2024-12-26 - Rating: 5)
We had QRC come out for a weekend service visit and they came back to give us a system replacement quote. Everyone we interacted with was friendly and polite and there was great communication!

Review 8 (2024-12-12 - Rating: 5)
We were just glad to have someone to talk to. Chase was the best and Kyle in training will be fine. We are looking forward to the best service. Our expectations are high.

Review 9 (2024-07-17 - Rating: 5)
Our upstairs AC unit, where all the bedrooms are, went out on a Sunday on one of the hottest days of the summer. We were able to speak to QRC’s owner on Sunday & Chase was at our house 8am Monday morning. A quick turnaround was crucial with this heat and I have been impressed with the level of communication QRC provides. Chase helped us figure out the best solution and the crew showed up on time and got right to work. They were careful inside our home when carrying equipment up and down the stairs into our attic. QRC provided outstanding service with their professional staff. I am pleased!

Review 10 (2024-07-17 - Rating: 5)
Best service Ive ever had! Dakota arrived first and told me what the problem was. I knew inside that I had to make a decision between fixing or getting a new system, since my system was very old. I told him I wanted to get a quote for the repair and also a new system. Chase arrived a little while later and gave me all the details I needed. I decided on the new system and Chase told me the install could be done the very next day. I was so excited as it had been very hot and I needed my AC back. Bryon and Hector showed up early the next morning and my new system was installed and working by mid-afternoon. I could not believe how quickly things cooled down. I am so happy with the decision I made and I HIGHLY recommend QRC to anyone looking to replace their existing HVAC system. They are knowledgeable, professional, and do not waste time making their customers happy.🙂

Review 11 (2024-10-31 - Rating: 5)
I recently has a recheck on my HVAC unit after my inspection. QRC was Johnny on the spot.Everything checked out great. They stuck around to make sure all was at the perfect temperature. Im so happy with my installers. Thanks QRC.

Review 12 (2024-07-12 - Rating: 5)
Super fast response time for no A/C! Same day, within 6 hours @ no emergency fee. The technician, Dakota, was everything the other reviews describe - polite, professional, friendly and efficiently fast. He also showed me a couple simple DIY maintenance tips for in-between annual checkups. No one else for me ~QRC all the way!

Review 13 (2024-09-23 - Rating: 5)
Dakota came out to inspect my damaged AC unit. He was fast, thorough, and got on the phone and found parts for my old unit while he was there. I received three bids with options to repair or replace the unit. I highly recommend these guys.

Review 14 (2024-12-27 - Rating: 5)
Finally got a Co. that knows there job. I very grateful for the great job. Jonathan Jackson was very nice & respectful did a great job I appreciated it

Review 15 (2024-10-17 - Rating: 5)
Very perfessional and kind. Got the job done in a quickly matter. My freezer is 8 years old and working better than ever! Will def be using them again. Thank you!! Also: They were at my office within 8 hours of my call. NOW, THATS CUSTOMER SERVICE!

Review 16 (2024-12-19 - Rating: 5)
Excellent experience with Kyle Norman! He showed up on time, was efficient, knowledgeable and friendly! He is a great representative for QRC!

Review 17 (2024-09-18 - Rating: 5)
I won a free tune up from spinning the wheel at the Carolina classic fair. On my initial visit I needed a new capacitor. Zach came out and had me up and running in less than 30 min! I then signed up for the no strings attached monthly comfort package. I got my fort comfort package service today. Bryan was very knowledgeable, changed my filters and did a through check on my system to make sure I’m ready for winter. Shoe covers were also worn! Great service, I highly recommended! Truly a bang for your buck!

Review 18 (2024-07-06 - Rating: 5)
I have never had any company respond as quickly as QRC. A young man named Dakota responded to my home and diagnosed the problem with my A/C in a matter of minutes. He was very personable and knowledgeable. He fixed the problem quickly and even acted happy to do it. He also spoke very highly of QRC and how much he enjoyed working for them. He was amazing! Ill never call anyone but QRC and Dakota in the future.

Review 19 (2024-07-09 - Rating: 5)
Brandon did an excellent job of taking care of the problems we were having with electrical issues in our home. While working he shared information about things pertaining to our home that would benefit us in the future. His work was done to our expectations and we highly recommend his company. Thank you Brandon

Review 20 (2024-06-28 - Rating: 5)
Dakota came to my home to perform routine maintenance on my system, he was extremely professional and polite. He explained what he was going to do and was very knowledgeable when answering my questions. This was probably one of the best service visits I have had in years, I definitely would recommend QRC for your HVAC needs, I will be back as a customer in the future.

Review 21 (2024-10-04 - Rating: 5)
Always enjoy Jonathan Jackson - all the animals do too! Great service from him everytime! It is nice to have the same technicians and to get to know them.

Review 22 (2024-06-26 - Rating: 5)
Very personable experience! I put a search request in online and the owner called me to go over everything. The next day I had a technician Jonathan out there who was great! He worked very hard on trying to get us some relief that day but due to needing to order a new motor, he wasnt able too. Our motor was late to arrive and I believe that was due to the tropical storm in Texas but Jonathan reached out each day to check in on us and make sure we didnt have questions. He even offered to bring us some units to help. A week later we are finally with air at no fault of theirs due to logistics. I am glad I am now part of their club and can trust the service they are providing us!

Review 23 (2024-07-12 - Rating: 5)
We were very pleased with QRC HVAC and their technician. They were very prompt in answering our request and the tech was pleasant, friendly and knowledgeable and we felt very honest in his assessment of our air conditioning unit. I would highly recommend this company.

Review 24 (2024-06-21 - Rating: 5)
Dakota did a great job explaining what he was working on to repair our AC unit. He handled things quickly and efficiently and got us back up and running. Very happy with the service that we received from Dakota and QRC HVAC!

Review 25 (2024-06-20 - Rating: 5)
Jamey was a very good customer service professional.He explained his business well and checked out what would be needed to get me some air back in my home...He worked with me on getting me a payment I could handle...I have one more interview before I make my decision....I decided to go with QRC...Two guys came first thing this morning..They worked like no one Ive seen in years.I was very impressed...then two other guys came, Brandon and Dakota to check things out and put freon in and finish electric work..Jamey came by also today to check on things. I would highly recommend QRC to anyone that wants a great job done with dedicated and very hard workers..I was very impressed...Thank you QRC for your kindness and professional job well done...

Review 26 (2024-07-24 - Rating: 5)
On time after rescheduling was very professional and knew exactly what to do to correct the problem. Will use them in the future. Though we still had a problem call they responded quickly and checked. I am well pleased with their service. will keep them on speed dial. Recalled with problem scheduled and tech. was very helpful in fixing said problem.

Review 27 (2024-10-10 - Rating: 5)
Dakota was amazing! He explained things and showed me how to change my filters. I appreciate his knowledge and expertise.

Review 28 (2024-08-22 - Rating: 5)
After several attempts at trying to band-aid an aging HVAC system, I looked for a local company (using GOOGLE and Angie) to assess my home system. After contacting QRC and setting up an appointment, Comfort Advisor, Chase Eller evaluated our HVAC and presented several options for replacing our system. Chase was very personable, courteous and patient answering all our questions. After selecting a Carrier option, the crew of Hector Hall, Bryon Goodin, and Jackson Dresbach came to install. These technicians were very knowledgeable and took time to answer all my questions during the install. They ensured that everything was running to our satisfaction. I highly recommend this locally owned family business for any HVAC work. I was limited to only 5 stars, but I would pick 10 stars if available. In addition, Jonathan Jackson came later to check the system when I felt that it was not working properly. He was very knowledgeable and personable and had the system working in no time. I am extremely happy with this warranty service.

Review 29 (2024-07-21 - Rating: 5)
Jamey was the person who came and saw us. He did an amazing job explaining what we needed to get done and how to start our process. He explained everything so well, very friendly and loves his job.

Review 30 (2024-05-23 - Rating: 5)
Our ac died @2 weeks ago. Wed searched several companies and decided on QRC.Jamey was very personable and professional. We like that they are family owned and not a franchise.The installation went smooth. The techs were professional and knowledgeable. When done, they completely cleaned up after themselvesI highly recommend QRC for all your HVAC needs!

Review 31 (2024-07-21 - Rating: 5)
Chase came out on Friday July 19th. The consummate professional that is also a Duke fan like me. Truly understands the importance of customer service that works for a company that demonstrates the same attributes

Review 32 (2024-06-25 - Rating: 5)
If you’re in need of a HVAC system, QRC will go above and beyond to make it happen. Although my credit was way less than perfect, Chase Eller did everything he could to get me financed for a new unit. I felt that his goal was to make sure I’m a happy customer rather than making the sale. The crew he sent out to perform the installation were very professional and communicated perfectly. I would highly recommend QRC to anyone in need. Thank you Chase for your knowledge, support and patience with my heating and cooling needs.

Review 33 (2024-07-18 - Rating: 5)
Jamey came out and helped us with an emergent situation, he was very thorough, knowledgeable, and insightful sharing all the information we needed. I also love that this is a family owned business and supports women I could tell they take great pride in their company.

Review 34 (2024-11-18 - Rating: 5)
Chase was a pleasure to work with. I’m getting a few more estimates but very happy with the information Chase provided.

Review 35 (2024-12-18 - Rating: 5)
Jonathan assessed the problem quickly, had the parts necessary to repair my furnace and completed it quickly as well. Great service!

Review 36 (2024-07-01 - Rating: 5)
I had one of my HVAC units down at my business. I called on Thursday afternoon and Kenny showed up on Friday. He quickly found the problem, got a replacement part, and fixed the unit. Very professional and easy to work with. He also looked at two other HVAC units and made some good suggestions on how to improve their performance. I am extremely satisfied.

Review 37 (2024-11-25 - Rating: 5)
Chase was very good with explaining to me about my HVAC needs. His presentation was wonderful.

Review 38 (2024-07-01 - Rating: 5)
Jamey C. (tech on site) was very informative as well as the owner (spoke with on the phone to schedule consult). My husband and I spoke with multiple individuals working with different HVAC groups. We were impressed with QRC, as it appears they understand the ins and outs of the systems. They evaluate the bigger picture and know there can be more to just flushing a line.

Review 39 (2024-06-21 - Rating: 5)
Chase, came promptly to my home. It is new construction and he provided me with the information and services that I needed and he was extremely helpful and courteous. I will continue to work with him and use his company for my maintenance services.

Review 40 (2024-11-18 - Rating: 5)
Very thankful to Johnathan. He installed our smart thermostat but it wasnt even on the paperwork for him to do. Very grateful for him taking the time.

Review 41 (2024-08-08 - Rating: 5)
Everyone was easy to understand and worked great.The Carrier system is working perfectly and better than expected had a few issues that were fixed asap. Would recommend to all who need a great a/c system.

Review 42 (2024-07-13 - Rating: 5)
Dakota was incredibly professional and quickly diagnosed our HVAC issue. He clearly explained our situation and provided us with options for moving forward. Highly recommend him - thank you!

Review 43 (2024-07-10 - Rating: 4)
Tech was knowledgeable and polite. The only issue was, I was given a 6 hour window for the appointment. I called during the window to get a better timeframe and was given a 2 hour windows. Tech didn’t show up until about hour and half after the 2 hour window but still showed up with the 6 hour window. Everything was corrected within about 30 minutes.

Review 44 (2024-12-13 - Rating: 5)
Jerry showed up and repaired an electrical problem while I was away on a trip with my wife was alone at the house feeling pretty cold after a below freezing morning and both units shut down. I really appreciate it!

Review 45 (2024-12-18 - Rating: 5)
Dakota Gentle was responsive, informative and very professional/ kind. I will look to him every time.Thank you Dakota

Review 46 (2024-07-19 - Rating: 5)
Dakota was wonderful. AC went out, phoned QRC, came out that afternoon. Tech Dakota was friendly and helpful. Looking forward to working with this company again.

Review 47 (2024-09-24 - Rating: 5)
Dakota was friendly and very informative as he did our maintenance. I appreciate his work and honesty.

Review 48 (2024-05-02 - Rating: 5)
I went with this company because of the ratings on Google and they didnt disappoint. Though I thought their prices were a bit high; however, what should I expect with a commercial piece of equipment in my home. Still these guys are excellent on communications, from the start to the end. And I found everyone to be quite personable and courteous! I recommend their services, and I would call them out again.

Review 49 (2024-10-20 - Rating: 5)
I was pleased with the service provided for my Fall maintenance and Dakota was diligent and efficient and took time to explain the type of service provided that day.

Review 50 (2024-11-14 - Rating: 5)
Between repairing an old heat pump and then replacing it, Ive met five QRC folks in the last fw months. All were friendly, knowledgeable, and efficient.

Review 51 (2024-05-20 - Rating: 5)
Great company with a compassionate staff and knowledgeable technicians! You guys do great work, keep it up!!Update **5/20/24**Just had QRC Install a new heating and air system into my home. The work went smoothly and the installers/technicians were well prepared and informed! Dakota was especially great! Thanks for keeping us comfortable in our home!!

Review 52 (2024-04-21 - Rating: 5)
Jonathon came out on a service call to repair a mini split that was working sporadically. He was very professional and clearly knowledgeable about what was going on with the unit. After evaluating unit, it was determined that it needed to be replaced. I was very pleased with how Jonathon handled the situation and explaining very clearly why the unit was not working properly and needed replacing. He was very professional in answering all my questions and scheduling the next steps for purchase and installation of new equipment. I have been very pleased with the process and how Jonathon and QRC has provided seamless service to us. I highly recommend them!

Review 53 (2024-02-21 - Rating: 5)
I was very impressed with Justin Bias who was the service technician on my recent service call. He was quite cheerful and positive in his interactions with me. He quickly diagnosed my problem and went over the options to solve it. He explained everything in terms that were easy to understand.I highly recommend Justin for both his professionalism and his personable nature as well as his professional knowledge. Well done!

Review 54 (2024-07-25 - Rating: 5)
Great company! They came when the one I have a service contract with, couldn’t. John was a wonderful gentleman and I couldn’t have asked for better service! I highly recommend them.

Review 55 (2024-12-02 - Rating: 5)
Jonathan was prompt and very efficient. We happily recommend your company!

Review 56 (2024-06-14 - Rating: 5)
Chase came out to the house to give me an estimate on getting a new unit. He was very professional and explained everything in detail. I appreciate the fast response and also the professionalism.

Review 57 (2024-05-05 - Rating: 5)
QRC consultant Jamey Culbertson returned my call quickly, and was scheduled the same day. Very knowledgeable, friendly and professional. Provided complete evaluation of my HVAC system with 3 recommended possible ways to maximize improvements. I am considering which option is best for me. Very pleased with the this company.

Review 58 (2024-12-31 - Rating: 5)
Dakota was awesome! I appreciate the honesty and promptness.

Review 59 (2024-05-23 - Rating: 5)
I am assisting my mom with getting her AC fixed. I just wanted to thank chase for his time and effort with explaining everything to myself and my mom. I am super glad that she has found this company. They are very patient and I appreciate everything they have done for my family. Thank you :)

Review 60 (2024-03-15 - Rating: 5)
Needed some work done on our air conditioning. They scheduled a time very quickly. Jonathan was our tech and he was absolutely the best! Professional, friendly and explained everything. Highly recommend QRC.

Review 61 (2024-07-20 - Rating: 5)
Dakota is the best! QRC is definitely the perfect choice for all of your HVAC needs! I recommend asking specifically for Dakota! Dakota is very knowledgeable and professional!

Review 62 (2024-06-19 - Rating: 5)
Great professional team of quality work and products. They answered my ever call (there were few) and questions. I recommend them without hesitation.

Review 63 (2024-07-15 - Rating: 5)
Daniel O did a fantastic job for us at Ruby Tuesday. Super thorough, knowledgeable and friendly!

Review 64 (2024-03-07 - Rating: 5)
QRC is the best. When my heat pump finally gave up the ghost, they quickly came to my aid. From initial visit to present options and costs to final installation, they went above and beyond any other HVAC contractor I have ever employed. I highly recommend them for their expertise, high level of training, transparency in pricing, and focus on customer satisfaction.

Review 65 (2024-11-27 - Rating: 5)
Chase Eller and QRC company have been wonderful to work with. Their professionalism and commitment to their customers is outstanding. Chase made sure to take the time to explain the company’s history, reputation and services. He diagnosed the problem and gave me multiple options to choose from depending on my financial and quality requirements. I appreciated his explanation on maintenance needed for future issues. We choose the best fit for my home. I am extremely satisfied and highly recommend this company to others looking for quality and dependable products and services.

Review 66 (2024-12-30 - Rating: 5)
Extremely friendly staff that makes sure to put the customer first.

Review 67 (2024-06-30 - Rating: 5)
It was fantastic! Jonathan came in, diagnosed the issue, and remained to ensure there was a resolution. I am thoroughly happy with my experience.

Review 68 (2024-06-23 - Rating: 5)
The representative that came by was very friendly and helpful in helping us to understand what the problem with our system is and how it would benefit us to replace it and have years of service in comfort and willing to come back to fix any issues that may arise.

Review 69 (2024-10-02 - Rating: 5)
The technicians was friendly, kept me informed every step of the way and cleaned up after they was done

Review 70 (2024-07-23 - Rating: 5)
Fantastic! Very professional, practical, and not “Sales-ish” at all. I really appreciate their honesty! Highly recommended!

Review 71 (2024-10-04 - Rating: 5)
Chase my brother always give me good price on home heating service I will recommend him and his company and good people

Review 72 (2024-03-25 - Rating: 5)
We started using QRC last year and have been nothing but impressed. Great service with kind people working to help you through your heating and air needs! A+ recommend!

Review 73 (2024-10-03 - Rating: 5)
They came the same day I called. Jason was very friendly and diligent in helping to fix my problem.

Review 74 (2024-04-19 - Rating: 5)
The gentleman who came was very polite and seemed to have my best interest in mind when he performed the service on the unit. He could have said i needed a new unit but told me i had a couple issues. He was a very nice man.b

Review 75 (2024-09-30 - Rating: 5)
Dakota Gentle was very nice and informative. I am very pleased with my first service with QRC

Review 76 (2024-09-16 - Rating: 5)
Dakota with QRC was great. He was prompt, professional and knowledgeable.

Review 77 (2024-08-10 - Rating: 5)
Did a great job repairing our ice machine. Friendly, knowledgeable technicians and staff. Will use again!

Review 78 (2024-04-11 - Rating: 5)
I was having issues with my AC so I called QRC and talked to a comfort advisor named Chase and he was wonderful. He walked me through what it cost to replace my unit at the worse case scenario and was very professional. If you need anything reach out to Chase Eller

Review 79 (2024-04-26 - Rating: 5)
Technician Dakota came out this morning for check up on my HVAC unit. Very knowledgeable young man. Anyone looking for a company that cares about their customers, this is the one to use. ( Dale S.)

Review 80 (2024-04-25 - Rating: 5)
Shoutout to all the guys (Chase, Ronnie, Tyler, Brandon and Dakota) for doing an amazing job from start to finish getting my new system installed! Been such a painless experience! If you need HVAC work these are your guys for sure!

Review 81 (2024-08-01 - Rating: 5)
Technician was on time and informative. Great service from QRC as always, and highly recommend!

Review 82 (2024-03-05 - Rating: 5)
I have had a wonderful experience with this company and Chase Eller was the best at explaining what my house needed for HVAC and I recommend him to do anything you will need. Be sure to ask for Chase if you he is the best comfort advisor.

Review 83 (2024-07-09 - Rating: 5)
Technician was very prompt and professional. Fixed and serviced Unit. Unit working quiet and efficient $ save. Happy with QRC.

Review 84 (2024-01-18 - Rating: 5)
First class company that is privately on by the Eller family. I didn’t know about them for residential but I should. I saw their commercials on television and started seeing their trucks everywhere. Call them for the same awesome experience, competitive pricing and 5 star service from start to finish that I did.

Review 85 (2024-05-28 - Rating: 5)
Your tech Dakota very knowlable. He took care of my AC problem and made recomendations for my AC. I hope the rest of your technitians are as good as Dakota. QRC is now my new Ac company for my cooling and heating issues.

Review 86 (2023-10-11 - Rating: 5)
Zack was so helpful and explained everything. Very kind and professional and knowledgeable. When I called for the appointment Brittany was also amazing helpful and kind. I’m happy to use this company.

Review 87 (2024-07-02 - Rating: 5)
A couple of bumps in the road, system installed successfully and up and running. Jamey acted quickly and effectively in addressing our concerns. Carrier brand replacing 24 year old Rheem.

Review 88 (2024-07-28 - Rating: 5)
Dakota, came out and checked a/c unit. Was very polite and professional. Great service

Review 89 (2024-07-01 - Rating: 5)
I absolutely loved the service. Chase was awesome, very willing to help get our cool air working!!

Review 90 (2024-07-06 - Rating: 5)
Dakota came and quickly diagnosed the Robles. This company is as concerned about costs as you are. They went the extra mile

Review 91 (2024-11-27 - Rating: 5)
We called to have our heat pumped checked and the technician came out the same day. Our unit was old and it was on the verge of breaking down. We couldn’t be happier with the service this young man provided us. He was very friendly, courteous, and knowledgeable. We will definitely call them if we need service in the future.

Review 92 (2024-11-13 - Rating: 5)
Jonathan was courteous and patient. We would recommend this company.

Review 93 (2024-03-07 - Rating: 5)
QRC installed complete system a couple years ago at my mother in laws condo….The work was very professional, work done in timely manner and inspection passed with no problems…I highly recommend QRC for any of your hvac needs. Definitely top notch

Review 94 (2024-10-28 - Rating: 5)
Hector and Bryon installed a mini-split on the second floor of my (old) brick house. They did a great job, added comfort and value to my home and left zero mess. They even removed my old window unit and Hector carried it to my garage which is quite a distance from the house. Very thoughtful and helpful of them.Wonderful transaction from Jamey’s estimate to the completion of the project. I am very happy with QRC’s professionalism, expertise and reasonable prices. And thanks for getting me on the schedule so quickly.

Review 95 (2024-02-16 - Rating: 5)
Great job Chase, Edgar, Philippe and Justin. Appreciate yall replacing our entire HVAC system in just over one day. Guys left our home cleaner than it was before they got started. Thank you...

Review 96 (2024-02-27 - Rating: 5)
Stop! If you have called around looking for a quote to replace your heater you need to call these guys. I called 4 companies in Winston and the gentlemen Trey that showed up from QRC was the not only the most reasonable but also he knew everything about my old 26 year old system. I bought a new heater and they installed in the next day. I kid you not. It was installed and working the next day. These guys are the real deal.

Review 97 (2023-07-03 - Rating: 5)
Service was beyond great! Within a few hours of calling a tech was at my home. A few days later we had a new unit installed. Each step of the process was quick. professional, and easy.From the initial phone call to the end of having a new unit installed the service was stellar!

Review 98 (2023-04-28 - Rating: 5)
This company was so positive when I called them. They asked me how they could make my day better. Zach came out to assess the situation and it felt like a family member was coming to help me. He did a thorough check of the system, made a diagnosis and was able to fix our unit the next day. They had to order a part or he would have been able to fix it that day. I will be using this company again for my yearly maintenance.

Review 99 (2024-12-19 - Rating: 5)
Arrived exactly as scheduled. Polite, respectful, and informative. He was very thorough and answered all our questions. Excellent customer service!

Review 100 (2023-09-22 - Rating: 5)
Yall let me just tell you Bryon Goodin is absolutely amazing!!!! We had been suffering for over a week. Another company came first and did not fix it the two times they came out! Bryon came once and my air is running like its brand new!!!! He was on time, very informative, very professional. I strongly recommend Bryon and this company.

Review 101 (2024-05-08 - Rating: 5)
They came put and fixed everything and then came back out to check everything out. Turns out I needed a whole new system. They didn’t charge me an arm and leg for the new system either.The staff is friendly and always takes the time to answer any questions you have.

Review 102 (2024-07-01 - Rating: 5)
Daniel has all the knowledge that you will expect on a professional technician, and yet very polite plus giving suggestions how to keep the unit in its best condition.

Review 103 (2024-06-21 - Rating: 5)
Great experience, Jamey explained everything in detail, and the installers came out a day ahead of schedule. highly recommend.

Review 104 (2023-07-04 - Rating: 5)
I had an HVAC emergency on a holiday and set up an appointment online. The house was over 80 degrees and my wife and I were worried about going days without AC waiting for a technician. I have known Zach Watson (HVAC Zach) for a while and knew QRC was going to be my first call if anything went wrong with my system. I set up the appointment the night before at 10 with the live chat support who was very responsive and a real person! I was called the very next morning on the 4th of July from their dispatch and had a technician on site within 45 minutes. The service technician, also a Zach, was very personable and professional. Mr. Whittaker found the problem immediately (a snake crawled on my capacitor and had a bad time). He had the part on hand and had me back up and running in 20-30 minutes. We also set up for a maintenance plan that was reasonably priced which covers two yearly services and saved me over 30% on the total call for signing up. It would have been very easy for this call to have been up-charged or put on a premium rate due to the holiday and on-call nature of the service but it wasn’t. From beginning to end, the service I received from the company and from Zach Whittaker far exceeded my expectations and I couldn’t recommend them enough!

Review 105 (2023-04-18 - Rating: 5)
Called office at 9:00am and they had someone to my house by 10:30. Zach was my technician and he was wonderful! Solved the problem immediately and showed me how to use system more efficiently! Highly recommend this company and Zach! Office was also great. She called me to let me know what time Zach would arrive. First class service!

Review 106 (2023-09-09 - Rating: 5)
Zach came the day we called. We had just moved into our new home and didn’t know who to call. QRC was highly recommended by our neighbors and previous home owner.. From our initial call to the fabulist end result was a stress free experience. Zach was focused on finding the fix we needed at the most affordable price. He was friendly and knowledgeable! I easily give them a 5 star review!

Review 107 (2024-02-15 - Rating: 5)
My reason for 5 stars is because of Chase Eller at QRC and the instalation technician, they help me with the warranty from Carrier and beat the price on the instalation. My unit was installed by another company(ARS of Durham) and they did the least effort to claim the warranty of the coil, they keep telling me that my warranty was expired even when they had the receipt on their files. ARS only insisted in installing the entire heat pump unit and not verifiying the warranty on my unit.

Review 108 (2024-12-28 - Rating: 5)
This is a very Godly group and super owners and employees.

Review 109 (2024-07-05 - Rating: 5)
Thank you so Dakota, we really appreciate your prompt and professional service.Great job!At 100 degree so you were a God send

Review 110 (2024-04-11 - Rating: 5)
I have to say that this was one of the best experiences that I have had with a HVAC. I spoked to Chase and he was so helpful with answering all my questions and helping me with my questions. If you need anything ask for Chase.

Review 111 (2024-04-24 - Rating: 5)
Dakota came out to fix our AC and was amazing! Timely, friendly, and got the job done. Would definitely recommend Dakota

Review 112 (2024-07-11 - Rating: 5)
Everyone we spoke to was great! They were professional, respectful and did a great job!

Review 113 (2024-04-09 - Rating: 5)
I called 7 different companies and had them all come out and met each company....the gentlemen that QRC sent out to my home was the most honest and not even the least expensive...but boy did he know his stuff...he showed me the inside of my AC and the parts that were not working correctly....then he sat down with me at my kitchen table and showed me the difference in replacing my unit or trying to fix it...I went with a brand new unit because QRC showed me how much it would save on my electric bill...HIRE THESE GENTLEMEN....I recommend them

Review 114 (2024-06-21 - Rating: 5)
Jonathan did a great job. He was friendly, really knowledgeable, andvery informative.

Review 115 (2024-07-13 - Rating: 5)
Jonathan from QRC quickly diagnosed my AC issue. He was knowledgable and friendly.

Review 116 (2024-10-07 - Rating: 5)
The technician was absolutely awesome 💯. I would recommend QRC to anyone.

Review 117 (2024-08-30 - Rating: 5)
Outstanding service and pricing! Such quick response! Out service person was the best! Highly recommend!!!!

Review 118 (2024-07-15 - Rating: 5)
They took the time to make sure that all of my concerns were addressed. Very professional and courteous.

Review 119 (2024-09-23 - Rating: 5)
The technician was well qualified he did a great work

Review 120 (2023-07-07 - Rating: 5)
This company is great! I called very late on a Wednesday regarding a problem I had with my air conditioner. They came out at the time I requested the following day. I wasn’t given a big time block, like many companies do, where they could show up at any time so you just have to wait around; they showed up at exactly the time I wanted. Although my problem to some wouldn’t seem like a huge deal, to me, it was a huge deal and I really appreciated the fast turnaround. The tech came in, immediately pinpointed my problem, and fixed it very quickly. Instead of just immediately leaving he hung around to make sure my problem was indeed fixed, checking it multiple times to make absolutely sure it was now in proper working order. On top of that the tech was extremely friendly. I would highly recommend them!

Review 121 (2023-01-19 - Rating: 5)
Zack responded to our issue with our installed heating thermostat. They recommended and installed a new thermostat with great results. Zack was very careful to maintain the cleanliness of our home during his visit.

Review 122 (2024-03-06 - Rating: 5)
I contracted QRC to install a new heating system;I was very pleased with their workmanship and professionalism.Hector and Brian demonstrated initiative and a positive work ethic in completing a difficult job;these men represent QRC very well and QRC benefits from their employment.I would highly recommend QRC,and I am very appreciative of their services.

Review 123 (2024-06-21 - Rating: 4)
Great work on all phases, from sales call to removal of all old equipment to install of new& clean up.

Review 124 (2024-04-11 - Rating: 5)
Chase was amazing helping me with my unit. He is your person to ask for if you need anything. WAY TO GO QRC

Review 125 (2024-08-22 - Rating: 5)
My experience was good. My technician was really nice

Review 126 (2024-04-12 - Rating: 5)
They are the easiest most friendly and professional business that Ive dealt with in a while!!! The sales team, service and installation teams all are amazing!

Review 127 (2024-12-11 - Rating: 5)
Was very pleased with the gentleman that came out answering all of my questions very nice

Review 128 (2024-06-11 - Rating: 5)
Dakota is thorough and efficient. A pleasure to do business with hope to see him again

Review 129 (2022-06-08 - Rating: 5)
This a family run business that takes exceptional pride in their work. Sean, Trey and Brian came out and gave me 2 options, better and best options on a full HVAC replacement for our house. We received 4 quotes from other companies and chose QRC because they had a great price, great warranty and just practical, down to earth people. They disnt try to upsell things we disnt need. The installers were fantastic. They were professional, knowledgable, courteous, really cleaned up the area when they were finished! I would recommend these guys to anyone. Very satisfied customer!

Review 130 (2023-07-12 - Rating: 5)
Zach was the service tech. Our system was not running as well as it should and we had another company (Eanes) tell us that 1) it was low on freon, 2) the coils were leaking, 3) our system was low quality junk 4) we needed to replace the whole system for $10,000.00. Zach and QRC were a breath of fresh air. He assured us that it was NOT low on freon, NOT leaking and only had minor issues with airflow and a fan motor that might be running a bit slow. If/when we need to repair or replace the system, well use QRC.

Review 131 (2024-07-14 - Rating: 5)
Very professional..On time response.. made everything clear and understanding... Definitely recommend their service!!

Review 132 (2023-04-28 - Rating: 5)
This is the best HVAC company I have ever worked with. They came out the same day I called, and had my unit up and running in no time. Other companies said my unit was shot, but QRC showed up and not only fixed it, but they had it up and running like never before. I highly recommend any body and every body to give these pros a call. Even if you dont think your system needs maintenance give them a call to come tune it up, and it will run like you never dreamed of. Thanks QRC!

Review 133 (2024-08-06 - Rating: 5)
I was looking for a qualified individual lic. To clean my AC unit! I was getting moisture build up in the home. QRC came to the rescue within 20 minutes of my call! The gentleman was awesome knew his job and got it done! Employees like that are an Asset to QRC! Thank you all for working as a TEAM! Great work! Price a bit on the high side but the economy today is just that High!! Thank you now I’m in the club 😁

Review 134 (2023-08-25 - Rating: 5)
I would like to check all the boxes above! My service man was Zach, and he did an excellent job of explaining what had gone wrong and what he was going to do. Also, gave suggestions for the future. I’m a teacher, so I would give him an A+!!!

Review 135 (2024-06-24 - Rating: 5)
Very courteous, professional, and knowledgeable. On time maintenance, offered tips on potential future problems and the solutions.

Review 136 (2024-03-07 - Rating: 5)
Trey is such a wonderful representation of this company. He will help you in anyway he can when it comes to your HVAC needs so give him a call and you won’t be disappointed

Review 137 (2024-04-25 - Rating: 5)
The guys that came to do everything were awesome. Very polite, cleaned up any mess they made, and answered all our questions.

Review 138 (2024-03-28 - Rating: 5)
Nelson was very professional! He worked hard and resolved our issue right away. We appreciate it so much!!

Review 139 (2024-01-15 - Rating: 5)
Definitely the best heating and air company I have found in North Carolina in my area of Kernersville.Friendly, professional, and ethical.Highly recommend!!

Review 140 (2024-04-05 - Rating: 5)
Jason came on time and diagnosed the problem and left and returned with part to repair our Dbl Door Refrigerator, He did a Fantastic job and our refrigerator is back up and running. Thanks QRC

Review 141 (2023-06-26 - Rating: 5)
The service technician by the name of Zack arrived on time and was very informative of our problems and Offered several options. We appreciate the impeccable service.

Review 142 (2023-04-28 - Rating: 5)
We have been supplying QRC with all of their print, apparel and large format vehicle wrap needs and appreciate their partnership. They are quick to respond and pleasant to work with.

Review 143 (2024-05-21 - Rating: 5)
Very professional and competent staff. Arrived on time and were very efficient. Kept me informed all along the way.

Review 144 (2023-04-28 - Rating: 5)
QRC was an awesome company to work with from day 1. They were contacted to provide installation for us as a sub & gave immediate attention to the project request. During the initial site visit the customer tried to hire them direct but QRC made it clear they were representing us & would only work on the project through us as we were the ones that contacted them. They completed their Scope of Work efficiently without a single hick-up or handholding. QRC did an exemplary job with integrity, not easy to find these days.

Review 145 (2024-10-23 - Rating: 5)
New to the company but the tech was very polite and knowledgable. Also their prices are really reasonable, highly recommend

Review 146 (2024-01-22 - Rating: 5)
Great company! Brian and Hector did an awesome job and they were quick. Highly recommend this company

Review 147 (2024-04-10 - Rating: 5)
I called this company and talked to Chase Eller and he was very professional and knowledgeable about the products they offer for my HVAC unit. This is your go to business

Review 148 (2024-09-23 - Rating: 5)
Experience couldnt have gone any better. Arrived on time and finished ahead of schedule. The technicians were very courteous. HVAC is working very well.

Review 149 (2024-08-22 - Rating: 5)
CHASE IS THE BEST!After an awful experience & a botched HVAC installation from another “company” in the middle of our renovation, Chase was the one & only person out of many HVAC companies to assess our situation & get it right. He came when he said he would, was extremely personable & explained everything from start to finish, followed up without us calling, the list goes on & on. He went above & beyond to help us in our AWFUL situation & picked up the broken pieces, if you will. I cannot say enough great things about QRC. The gentlemen that did the labor were great and knocked it out in a very timely manner. QRC earned my trust & a lifelong customer.- Melissa Stewart

Review 150 (2024-02-01 - Rating: 5)
Fantastic company to work with! Came out same day and fixed all of our problems while being very fair about the price. Thanks QRC!

Review 151 (2024-08-19 - Rating: 5)
From beginning to end each employee of QRC was a delight to work with. It wasn’t an easy installation and my house isn’t a typical house, requiring two HVAC systems and a Mini Split. The technicians were professional and friendly and approved by Gabriel the Great Dane!!

Review 152 (2024-03-08 - Rating: 5)
The people at ORC have been very pleasant to deal with. Their prices were very reasonable, and follow up and service were excellent.

Review 153 (2024-07-09 - Rating: 5)
Excellent after hours support. Highly competent and customer service focused

Review 154 (2024-07-11 - Rating: 5)
AC went out on our main floor during the hottest days we’ve ever experienced in this area. They assessed The situation got the part they needed and fixed it in a relatively short time. Appreciate Dakota‘s professionalism and wouldn’t hesitate to call them again if we need them

Review 155 (2024-07-05 - Rating: 5)
Really nice and helpful with getting us a new HVAC system installed!

Review 156 (2024-07-08 - Rating: 5)
The servicemen was great, and he represented QRC HVAC well.

Review 157 (2024-03-25 - Rating: 5)
Thank you Johnathon for being prompt and well informed. We will be using your services again soon.. Ms Brooks-Rhone

Review 158 (2024-07-25 - Rating: 5)
The first company that I will be calling for AC replacement when my ancient system can’t be fixed anymore.

Review 159 (2024-07-10 - Rating: 5)
Service is super! Bryan showed up on time as promised. He was super courteous and friendly. Very knowledgeable. He worked on our unit under terrible conditions and no complaints. The office staff kept us informed and were very professional. I would recommend them to anyone.

Review 160 (2024-06-24 - Rating: 5)
Great service and friendly people. I am happy with this company

Review 161 (2024-07-29 - Rating: 5)
Dakota came out for a routine maintenance appt. He was very professional and courteous. Explained what he was doing and then explained and reviewed everything when he was done.

Review 162 (2016-04-16 - Rating: 5)
I have worked with numerous vendors over the years and oversee numerous locations. QRC (aka Quality Refrigeration Concepts) is one the best I have worked with. Their techs are well trained, knowledgeable and always professional. They arrive on site as scheduled and are very responsive to emergency situations. They are typically the first company we call.

Review 163 (2024-04-10 - Rating: 5)
Chase was very helpful and answered all of my questions. Super nice people!

Review 164 (2024-12-03 - Rating: 5)
Jonathan was great, we highly recommend QRC!

Review 165 (2024-03-21 - Rating: 5)
Chris L. is the best. Great company - excited to get started working with them.

Review 166 (2016-04-18 - Rating: 5)
QRC has provided excellent service to our company for many years.They have very knowledgable service and installation technicians that are always willing to go the extra mile for us. I would highly recommend QSR for your commercial and residential needs.

Review 167 (2018-06-24 - Rating: 5)
QRC is a very great company that fixed our problems at Beacon Of Grace Church quickly and efficiently. Dave McCracken was especially helpful and my church will definitely be using their services in the future.

Review 168 (2024-04-12 - Rating: 5)
Johnathan was professional and prompt. Great service and took the time to explain the problems and solution with me.

Review 169 (2022-11-17 - Rating: 5)
The QRC 5 star experience is a real promise. This is a company that does what it says it is gonna do and does EVERYTHING with excellence. Integrity is so important to me and i trust QRC!

Review 170 (2024-04-12 - Rating: 5)
I wanted to say that this is a great great company to work with. Chase Eller was very helpful

Review 171 (2020-10-26 - Rating: 5)
“Quality Refrigeration Concepts” is a very reliable, professional, honest, and profound company. This company is by far one of the best in North Carolina. QRC will address each and every issue related to your [HVAC/R] equipment, and repair it in a timely manner. If you’re trying to find the best company for YOU, then [QRC] is the right choice !!!

Review 172 (2023-06-05 - Rating: 5)
Zach W showed up on time and explained everything he was doing. Very transparent and professional. Much appreciated.

Review 173 (2024-11-12 - Rating: 5)
Very professional and great explanation

Review 174 (2024-07-09 - Rating: 5)
Amazing customer service, from setting up the emergency appointment to the technician showing up and getting our HVAC up and running! Prices are fair, everyone is professional.ThanksKirk PeavyLuxFirearms

Review 175 (2024-07-03 - Rating: 5)
Bryan was absolutely wonderful to work with he’s very experienced and know what he’s talking about I’m more than happy with the experience that he and QRC gave me thank you so much guys for everything and getting my house back to cooling again you guys are amazing

Review 176 (2018-06-21 - Rating: 5)
Wonderful people who actually care and arent just about making money. They care to make sure you are happy with every aspect of their work. Happy to go through them for my heating and cooling problems.

Review 177 (2023-04-28 - Rating: 5)
We had an issue with an HVAC contractor and QRC steped in to help clean everything up. I Highly recommend them.

Review 178 (2024-04-05 - Rating: 5)
QRC is the only company I’ll ever use for this type of service. No others compete.

Review 179 (2024-07-06 - Rating: 5)
Great service Dakota was great. Fixed it without a hitch.

Review 180 (2024-05-31 - Rating: 5)
Dakota Gentle is very professional in his work. Doing his job in excellent way. Thank you for your job well done 😃

Review 181 (2024-08-26 - Rating: 5)
Jonathan was very friendly and professional as he perform his work.

Review 182 (2024-12-28 - Rating: 5)
Excellent company and people

Review 183 (2024-01-17 - Rating: 5)
QRC is absolutely fantastic! Always professional, very hard working and professional!

Review 184 (2024-03-27 - Rating: 5)
Had some light work done and they were great as always

Review 185 (2016-04-17 - Rating: 5)
My heat pump went out and my backup heat (gas) almost empty and the gas company with no idea when they could fill my tank, not to mention the coldest weather of the year. So I called QRC and within a couple of hours they were here with a smile on his face and immediately got to troubleshooting, found the problem and stayed until it was fixed! (In the dark and crazy cold). If you need some HVAC service Look No Further! Thanks QRC!!!

Review 186 (2024-02-15 - Rating: 5)
First class business awesome Tech came to my home I will recommend you to others

Review 187 (2024-07-20 - Rating: 5)
Everything about this experience was professional, timely, and absolutely wonderful.

Review 188 (2018-05-08 - Rating: 4)
Despite a minor reschedule, QRCs service was very friendly and helpful. Got our ice machine up and running with relative ease

Review 189 (2024-12-11 - Rating: 5)
Very knowledgeable and friendly

Review 190 (2024-02-01 - Rating: 5)
Always on time and always respectful and truthful. All around great company!

Review 191 (2024-05-03 - Rating: 5)
I wanted to try a new HVAC company. Based on the reviews I decided to give QRC a try. Dakota came out to do the tune-ups on my two units. He was very friendly and explained what he was doing as he moved along. Very pleasant experience. I would definitely recommend.

Review 192 (2022-10-13 - Rating: 4)
Friendly installers, communicated well during the process. Removed old equipment and new equipment working great.

Review 193 (2024-03-12 - Rating: 4)
Tech.did a great job. Believe his name was Johnathan

Review 194 (2024-02-22 - Rating: 5)
Wonderful family owned company with solid, well trained techs! I’m happy to have chosen QRC to upgrade my 28 year old HVAC system and at the time of year I did in February ahead of this summer’s heat! The last few summers have been stressful as I pray my old AC would keep going, and now the peace of mind of having a new system professionally installed is invaluable.