Mr. Rooter Plumbing of Hampden & Hampshire Counties

Photo of Mr. Rooter Plumbing of Hampden & Hampshire Counties

Located in Westfield, Massachusetts

Address: 845 Airport Industrial Park Rd, Westfield, MA 01085, United States

Phone: +1 413-437-0329

Rating: 4.7

Services

  • Identifies as veteran-owned
  • Online estimates
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
  • Repair services
  • LGBTQ+ friendly
  • Credit cards

Categories

  • Plumber
  • Drainage service
  • Hot water system supplier
  • Septic system service
  • Water filter supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-07 - Rating: 5)

    The day before my sons graduation party, I noticed water on the floor by the water heater. I called 2 local companies who I see advertise on my local TV channel. One was 4 days to come and the other was a week later to come out. We are a family and cant go that long without hot water. I called Mr. Rooter, who started off with great customer service on the phone. She told me a driver was available to come out shortly to look and after determining the unit was shot, he got a new one and installed it same day. I am grateful they were able to accomodate us since we had so much already going on. I will call Mr. rooter first for any plumbing issues.

  • Review 2 (2024-12-12 - Rating: 5)

    Fast, efficient, professional, competent. They came to my rescue while my house was flooding from a burst pipe! There are no words that describe how happy I am for this company saving my house from a bigger disaster. The fire dept could not even tell where the shut off was for the water or where the leak was. It took Mr. Rooter plumber about 5 minutes to assess. Come up and talk to me and get started. They will be my number one call from now on. I love this company they earned my loyalty.

  • Review 3 (2024-09-30 - Rating: 5)

    I came home from working all night to find my first floor roof leaking. I had 2 more night shifts to go and had to get this fixed quickly. Mr. Rooter showed up within 90 minutes of me calling with my emergency. Glen figured out what was wrong, stopped the leaking, and told me how he would fix it permanently. He also referred me to a restoration company and stayed with me while I made the call to make sure I was all set. He gave me tips about how to navigate insurance and was so kind and helpful. I’m so glad Mr. Rooter was able to come so quickly for this emergency! He asked me when would be best for home to return - being mindful of my night shift schedule, and also made an effort to save me money with the replacement part. If you have an emergency, or any plumbing issues call Mr. Rooter. They are fast, honest, and do great work!

  • Review 4 (2024-09-27 - Rating: 5)

    I had a very bad clog in my soapstone sink in the basement. No matter what I attempted to do to unclog the clog, absolutely NOTHING worked. Turned out, the clog was a lot more serious than just a typical clog. Called Roto Rooter and booked an appointment in hopes to resolve the issue. I was extremely pleased with the service. The staff was great, kind, professional and did an amazing job resolving my issue.I appreciate you all, thanks again. Should i ever have any unexpected issues in the future, I will definitely be contacting you again :)

  • Review 5 (2024-10-24 - Rating: 5)

    Excellent service. I called with a problem at 12:30 pm and the plumber was at my home at 2:00. The issue was resolved and my bathroom put back together by 3:30. Their representative was courteous and professional in explaining what needed to be done and approximately how it would cost.

  • Review 6 (2024-10-25 - Rating: 4)

    My blocked garbage disposal certainly wasnt an emergency, but a pleasant fellow came within two hours and fixed it 15 minutes flat. I was pleased with the service and the skills of the plumber, but not so much the price...$300.00. Glad its taken care of, but would think twice about calling this company again. It would have to be a real emergency.

  • Review 7 (2024-09-17 - Rating: 5)

    I called and Mr. Rooter Plumbing was so very accommodating. I had an emergency and Nick was awesome! Extremely pleasant and personable. Fixed my problem in no time. And the pricing was very reasonable. I will be calling them for any fixes going forward.

  • Review 8 (2024-09-19 - Rating: 5)

    Fantastic service. Called this morning and had a plumber over this afternoon, on time and very knowledgeable. Was able to fix my leaking shower same day. Will definitely be using this company any time I need plumbing work done!

  • Review 9 (2024-07-11 - Rating: 5)

    Very nice people. Called them and left a message. They called me back, right away and had a plumber out to my home right the next day. He called to say he was on the way and he was prompt. He assessed the issue and talked to me about the best option. He replaced the valve within 30 mins... He did an awesome job... I would recommend if you want reliable people you can count on Go to MR. ROTOR

  • Review 10 (2024-07-18 - Rating: 5)

    Very fast and efficient. Called and was able to get an appointment same day for quote on water heater replacement. Tech came and was very efficient and answered all questions. Quote sent to email before tech left the home.Great customer service as well.Will definitely refer for future.

  • Review 11 (2024-11-23 - Rating: 5)

    He did an excellent job, theres a lot more to it than first realized. He put in the toilet but it needed work, he worked very hard and did a wonderful job. I would definitely have this company come again if needed.

  • Review 12 (2024-08-17 - Rating: 5)

    Mr. Rooter service was excellent. Used the online reservation tool to reach out, got a call back very quickly, got same day service from a highly competent plumber who not only fixed the problem at a reasonable price, but also offered good advice.

  • Review 13 (2024-08-12 - Rating: 5)

    Dan was great. We were working against a time deadline, and he got it done with time to spare. Solid work, and cleaned up work area completely. Michelle in the office was great on the phone, and kept us in the loop.

  • Review 14 (2024-09-05 - Rating: 5)

    We had a garbage disposal installed. The plumber was experienced, knowledgeable and thorough. We would be happy to assign any future plumbing issue to this particular technician; very professional.

  • Review 15 (2024-08-07 - Rating: 5)

    The professional arrived early and quickly completed the job. He was smart and explained the whole process. I think pricing was fair and reasonable for a hot water heater warranty exchange.

  • Review 16 (2024-10-11 - Rating: 5)

    We chose Glenn from Mr Rooter for all our plumbing needs he installed our new hot water tank recently and is always prompt and nice. Highly recommend for all your plumping needs!

  • Review 17 (2024-08-22 - Rating: 5)

    Dan was quick, efficient and professional. I now have plenty of hot water, and the banging in the house pipes has greatly diminished. I would recommend Dan and/or Mr. Rooter for any plumbing needs. -- James W.

  • Review 18 (2024-10-05 - Rating: 5)

    Wonderful service 👏. Technician called me in the morning to see if he could come out sooner than my appointment. Which was great 👍. Very friendly and professional!

  • Review 19 (2024-06-15 - Rating: 5)

    We had a tenant that their water heater broke and we called for last minute service on a Saturday (Father’s day weekend) and Glen White came out to do a new water heater installation. The setup and pipes were a mess and thanks to Glen’s professionalism and knowledge, we got everything fixed. He was very patient, understanding and respectful. He took the time out to explain the issue, pricing and the reasons for his recommendations. I would highly recommend Glen for services in the future. Thank you.

  • Review 20 (2024-03-14 - Rating: 4)

    Great work. On time, reliable, and efficient. Glen was personable and informative as well. Seemed significantly more expensive than I’ve paid previously for plumbing work like this, so I took off one star, But if you can afford it, the strong work ethic and polite and helpful workers are worth the uptick in price.

  • Review 21 (2024-10-02 - Rating: 5)

    Awesome experience. Response within 2 hours and suggested corrective action truly seemed to take into account what was best for me and my property.

  • Review 22 (2024-05-25 - Rating: 5)

    Dave the plumber that arrived to fix the leak in my sink was punctual professional and explained everything slowly to me so understood what was wrong and what he was gonna have to do. Cleaned up after himself which is always appreciated. Very nice service very nice Plumber I would definitely recommend this company.

  • Review 23 (2024-08-24 - Rating: 5)

    On time and friendly. He gave me all the information needed to make a decision and completed the work quickly but thoroughly. I would call them when needed.

  • Review 24 (2024-05-02 - Rating: 5)

    We were very satisfied with the service we received by our plumber Glen. He was very polite and knowledgeable. He was early for each appointment and he was a very impressive employee in our opinion. Mr Router is very lucky to have him as an employee! Very happy customers because of him!

  • Review 25 (2024-10-07 - Rating: 5)

    Very professional and timely business. Quick to complete job while offering options to customer on possible ways to complete the task at hand with explainations and price differences.

  • Review 26 (2025-01-07 - Rating: 5)

    He showed up within a couple hours on a Saturday evening. Just fantastic.

  • Review 27 (2024-12-24 - Rating: 5)

    Water heater replacement starts at $625, he added a vacuum valve for $45Hooking up the vanity $400, toilet valve replacement $300.

  • Review 28 (2024-06-12 - Rating: 5)

    I discovered my water heater was leaking this morning. Mr. Rooter was contacted, they picked up a new one, installed it and took away the old one. By 11:30am it was all done. Very impressed

  • Review 29 (2024-03-14 - Rating: 5)

    The techs were very efficient & knowledgeable. It was a very tight squeeze for them to replace my hot water tank & they managed to do it. The office was very accommodating to my schedule & even pushed my scheduled Installation to a day earlier. I will definitely consider them in the future.

  • Review 30 (2024-09-20 - Rating: 5)

    My go to plumber. Installed hot water heater over the winter and today troubleshot a plumbing problem. Skilled honest, and knowledgeable.

  • Review 31 (2024-01-10 - Rating: 5)

    I recently had the pleasure of working with Technician Glen White from Mr. Rooter Plumbing, and I couldnt be more satisfied. Glen was not only incredibly flexible, tackling my water heater issue promptly, but also displayed remarkable efficiency. He managed to complete the job on the same day, allowing me to carry on with my day. Despite my busy schedule, Glen remained attentive, providing detailed and informative service. I highly recommend Glen for his professionalism and excellent workmanship.

  • Review 32 (2024-05-24 - Rating: 5)

    The technician who did the work on our bathroom drain was very efficient, informative, and he left the area very clean and neat. He was courteous and friendly and gave us some good advice on how to maintain cleaner drains.

  • Review 33 (2024-07-24 - Rating: 5)

    Glenn came and assessed my bathtub leak very quickly and got it resolved quickly too! Always a good experience working with Mr. rooter!

  • Review 34 (2023-02-03 - Rating: 4)

    I called them for a gas stove disconnect and capping of the gas line. They came out quickly (in about 15-30 minutes) and got the job done quickly and professionally. In the end, I ended up with a better (and safer) result than if I did it myself.

  • Review 35 (2023-12-23 - Rating: 5)

    After having a horrible experience with another company, Mr Rooter saved the day. My hot water heater broke the Thursday before Christmas. I was promised next day service by another company, but that didn’t happen. The tech finally called me and told me they couldn’t come until five days later, two days after Christmas!! Mr. Rooter had my replacement done within 8 hours of my first call and was substantially cheaper. The technician was courteous, knowledgeable, and thorough. I will definitely use Mr. Rooter for my plumbing needs in the future.

  • Review 36 (2023-08-13 - Rating: 5)

    The individual who took our emergency call on a Saturday evening was very courteous, understanding and professional. The plumber Glen arrived very quickly. He was very empathetic to our needs which were preventing us from turning our water main back on. He talked through a couple of options with me and quickly completed the work once a course of repair was decided upon. He worked with me on the cost, and offered to come back to finish the 2nd part of the repair, early the morning of our new washing machine delivery and installation, in a few days. Glen did a great job, and we would have no hesitation to request his services again in the future.

  • Review 37 (2024-06-13 - Rating: 5)

    Very promp. They were available right away. Excellent work. Friendly and very knowledgeable . They were clean and professional. I highly recommend them. Awesome job. And reasonable.

  • Review 38 (2024-10-01 - Rating: 5)

    Excellent work on several problems. Both times I was able to get someone on site the same day.

  • Review 39 (2024-08-13 - Rating: 5)

    Had a sudden pipe leakingThe gentleman came to our house on a Saturday at 6 pm and was able to find the pipe in the wall that had had a nail in it from previous construction. Amazing jobThank you so much

  • Review 40 (2024-06-25 - Rating: 5)

    Your worker was extremely professional,His work ethic was unbelievable. He explained everything beforehand and was especially friendly.Cant thank you enough!

  • Review 41 (2023-12-14 - Rating: 4)

    My water heater started leaking last night. I went the next morning purchased a new tank and had Mr. Rooter install it. They gave me a call right away , picked up my new tank , delivered , replaced and installed all done by noon. Glen took his time to explain all the ins and out of the tank showed me how to turn pilot back light on if I ever needed to do so. Since he was in my house I had asked him about another project in my bathroom faucet . He explained what I needed to get and he didnt seem bothered with the 100 questions I had. Thank you Mr. Rooter for a job well done.

  • Review 42 (2024-08-24 - Rating: 5)

    Great service and speedy arrival of the technician! I now have hot water again. Definitely would recommend.

  • Review 43 (2024-03-24 - Rating: 5)

    Our shower ended up breaking stuck in the on position, which could have flooded our house - Mr. Rooter had Nick out within two hours and he was able to fix everything on the spot. The shower works better than before, and Nick was great - he was also great with our cat, who insisted on being his plumbing apprentice. This turned an emergency Sunday morning into a totally salvageable situation!

  • Review 44 (2024-10-18 - Rating: 5)

    Prompt, courteous and knowledgeable service tech replaced our hot water heater. Would use them again.

  • Review 45 (2024-11-22 - Rating: 4)

    Your plumber was very knowledgeable and helpful. Kept me informed and gave me good advice.

  • Review 46 (2023-12-09 - Rating: 5)

    EXCELLENT SERVICE! GREAT RESULTS! We recently bought a new dishwasher, and needed a new garbage disposal installed. Alessandro came to our rescue in one day, not only installed the disposal but replaced the whole mess under our sink! (It was necessary--we did it ourselves!) Alessandro does wonderful work, and is a true gentleman. Many thanks!

  • Review 47 (2024-12-03 - Rating: 5)

    Replaced a hot water heater in two hours.

  • Review 48 (2024-01-14 - Rating: 5)

    We were very pleased with the service provided by Mr. Rooter!!! There was a plumbing emergency mid-day on Friday and we tried to fix it ourselves! Finally, we had to call a plumber and out of the various companies I contacted, only Mr. Rooter was available the following day! The phone rep scheduled me in for 3 to 6 pm, the next day. However, the situation became more critical overnight. I called very early Saturday morning, and the rep I spoke with truly listened to me. She conveyed the nature of this emergency to the plumber, on duty. Thankfully, our emergency situation was remedied that morning!! Glen, the plumber was very knowledgeable, courteous, attentive, and professional !! He was great to deal with and we highly recommend his skill as well as the compassion and understanding provided by Michelle, when she triaged our call to a priority need/ emergency status! We will be dealing with Mr. Rooter from now on!!! The 24 hour phone service is a plus!! There is no answering machine or waiting; a live representative addressing your plumbing or related household situations!! Mr. Rooter saved the day!!!*******UPDATE 1/14/24 per customer: Updated additional review: We are soooooo pleased with Mr. Rooter and will utilize their services should / when the need arises again!! Glen, the plumber returned to our location to do other similar jobs regarding shut off valve installation, etc. and he did a very good job!! He also installed a new faucet that he purchased, at our request and followed up great by providing us with the original box and instructions, as he indicated he would!!! We have found that Mr. Rooter does an exceptional job at communication and relaying messages as well as concerns via their 24 hour answering service! The telephone representatives including Michelle, 1st shift, Steve on 2nd shift as well as the others who also help during those hours and later do a great job!! May you all reap the rewards of the great service and delivery of your goods as well as various professional services!!! Thanks for assisting with plumbing needs and coming through on short notice and at a good price!! 🐈‍⬛

  • Review 49 (2024-10-17 - Rating: 5)

    Very pleasant receptionist, scheduled repair and did repair the same day that I called.

  • Review 50 (2024-03-05 - Rating: 4)

    Service was same day and he was polite and thorough. Got my blocked drain unblocked with little mess. I would use them again if needed. The only issue I had was with the cost but everything is expensive now!

  • Review 51 (2023-11-03 - Rating: 5)

    Considering I was quoted over $1,000 by Roto-Rooter (another company), I was grateful for paying a fraction of the cost with Mr. Rooter. The technician was professional, explained the issue to me, responsive and polite. They provided next day service, and I’d definitely use this service again.

  • Review 52 (2023-08-10 - Rating: 5)

    My 100 year old set tub was backed up again and it wasnt roots in the my pipes this time. I asked Steve if they did bigger jobs like changing out and updating my whole set tub and laundry system. He said they did and he gave me a great price for tearing out my old system and putting all new pipes and shutoffs and set tub. A couple days later he came and did it all and it looks so great! Im so happy with the work and the result! Id include a photo but now the rest of my cellar looks SO shabby!

  • Review 53 (2023-10-02 - Rating: 5)

    After a major rainstorm, Mr. Rooter was the only company able to come the same day to help us with an emergency. Nick was very polite, helpful and even went above and beyond and let us borrow equipment preventing further damage. Our family is very grateful to him and Mr. Rooter. Highly recommend.

  • Review 54 (2024-11-09 - Rating: 5)

    Alessandro was very helpful and honest in addressing the problem. Highly recommended!

  • Review 55 (2023-06-13 - Rating: 5)

    I was linked to this company via Home Depot. They responded very quickly when I made the electronic request and within a day and a half they picked up the new water heater at HD and then arrived at my house and installed it in a couple of hours. It was a very easy experience and their pricing was fair. Id highly recommend them.

  • Review 56 (2024-03-06 - Rating: 5)

    Had a great experience. They came fast and did the job that needed to be done. The gentleman was polite and straight forward. Told me what was wrong and what needed to be fixed and fixed it.

  • Review 57 (2023-12-03 - Rating: 5)

    Very quick service. Called on a Saturday for a leaking pipe in my basement and a technician was on site within a few hours. Very professional and friendly service. The technician cleaned up afterwards and left the work area clean. Would highly recommend to anyone.

  • Review 58 (2024-08-15 - Rating: 5)

    The person did a great job, very professional. Good ethic work, good knowledge 👌

  • Review 59 (2022-01-04 - Rating: 5)

    The new year started with my water heater breaking down on Saturday 1/1. I called Mr. Rooter the same day and immediately I was given an appointment for 1/3. The communication has been extremely stellar. After I was feeling overwhelmed, Alessandro the repairman was extremely professional and had such a calm demeanor that put me at ease. He handled absolutely everything and explained every detail of the process. Within a couple of hours I had a new water heater installed. Alessandro also installed a new carbon monoxide detector in the basement after he noticed I needed one. Such attention to detail! I had a great experience with this company and especially with Alessandro, that I highly recommend Mr. Rooter. Thank you for the exceptional service!

  • Review 60 (2023-08-30 - Rating: 5)

    The person you sent, cant remember his name, did a great job. The install of the water heater was quick, and the finished job looked perfect.The only hold up was between Home Depot and Rheem getting the warranty swap out cleared.

  • Review 61 (2023-08-04 - Rating: 5)

    This was my first time using the company. I called for an estimate of a leaking pipe and they were able to come that same day. Received a good estimate with options that fit my budget timeframe with pros/cons of each estimate. They came out the following week and showed up on time, finished the job ahead of time, removed all materials and answered all of my questions. I would definitely use them again.

  • Review 62 (2023-12-30 - Rating: 5)

    Nick arrived on time and did a fantastic job on replacing our toilet even when running into several obstacles. Looking out for our best welfare dealing with 72 year old cast iron waste pipes he provided a lot of maintenance advice.

  • Review 63 (2024-03-09 - Rating: 5)

    I called Mr Rooter regarding a clogged pipe that was causing flooding in a downstairs bathroom. They came immediately cleared the clog and offered several approaches to keeping it from continuing to happen. They explained things clearly, were very efficient and considerate.

  • Review 64 (2023-08-24 - Rating: 5)

    Alessandro installed a sump pump and an outdoor water spout. He was quick, explained everything he was doing, he was very knowledgeable and very tidy and clean with his work. Would highly recommend and will use again in the future if needed.

  • Review 65 (2024-08-22 - Rating: 5)

    Very professional and on time and stayed till job was completed and pipe was flowing freely. Thank you again

  • Review 66 (2023-11-05 - Rating: 5)

    We used Mr. Rooter for what we thought was a clogged drain but ended up being an entire clogged pipe. Nick did a great job getting us all cleaned out. Scheduling was simple and I was able to get an appointment for the next day.

  • Review 67 (2022-06-02 - Rating: 5)

    Ive has to use Mr. Rooter 3 times in the last month: toilet leak, outside faucet replaced and basement washing machine sink clogged. I was able to get a plumber to my home the next day withOUT extra costs. Glen White was the plumber who came out the first time for my leaky toilet and I requested him the second and third times. Glen is great! He is very polite and professional and knows what he is doing. Customer service in scheduling is also great. I highly recommend Mr. Rooter!

  • Review 68 (2024-04-09 - Rating: 5)

    Michelle was amazing scheduling someone to come out when I had a sewage backup issue and Dave was beyond awesome! He explained everything he was going to need to do and went to work.

  • Review 69 (2024-09-07 - Rating: 5)

    Excellent emergency service provider. Technician was knowledgeable and friendly.

  • Review 70 (2022-07-27 - Rating: 5)

    Alessandro came out to my house today for an emergency leakage in my house. He was kind to take a look at the previous work his colleague did and also replace new drain pipes for us. He gave us thorough advice on what to do to avoid and watch out for leakage. He made sure to test his work before he left. He ensured that his work would be under Mr.Rooter company warranty and efficiently provided us the detailed receipt. He went above and beyond for the plumbing service and I would come back to this company even though the price is bit higher around the area. I like having the insurance and warranty to have a peace of mind.

  • Review 71 (2022-12-02 - Rating: 5)

    Steve was absolutely the best plumber Ive come across in a loooooong time! Fairly priced, beautiful work and honest about what I needed and didnt try to take advantage of rip me off like Ive experienced in the past. Thank you Steve from Mr. Rooter, Im so grateful and very appreciative of you and your hard work, I was beside myself with the multiple leaks that I had in my house and then you came to the rescue!!!

  • Review 72 (2024-10-31 - Rating: 5)

    As a senior (78 yrs old) single home owner,I really worry whenever I need serious technical help of any kind. Your plumbing rep has been a polite & calm worker while presenting me an estimate for necessary work that must be done.Very professional!

  • Review 73 (2024-05-22 - Rating: 5)

    The plumber was very quick and very knowledgably in his field. Customer service was very friendly and understandable of our situation.

  • Review 74 (2024-01-18 - Rating: 5)

    Plumber and service were awesome. He was able to come on a Saturday and complete the job with no stress on us. Highly recommended.

  • Review 75 (2024-04-13 - Rating: 5)

    Michelle set up the appointment and Dan installed a water heater. Both very helpful, informative and professional. Highly recommend this company.

  • Review 76 (2024-12-03 - Rating: 5)

    Truck #10 was polite, professional, and detail orientated throughout his process. Work was quick and clean

  • Review 77 (2021-12-15 - Rating: 5)

    This Company is exceptional from top to bottom. We were out of hot water for 9 days and were unable to get any plumber to help until we called Mr. Rooter. The receptionists were friendly and got us to the right individual. Their employee, Dave, went above and beyond for us and he is extremely courteous, friendly and knowledgable. I would highly recommend this company for any of your plumbing needs.

  • Review 78 (2021-09-29 - Rating: 5)

    Pilot light wouldn’t stay on for my hot water tank, they assessed the problem quickly. Assisted me with getting replacement parts from the manufacturer. Once the part arrives they will come to install it. Never had a problem with Mr. Rooter. They are very upfront with pricing, always provide great service.

  • Review 79 (2021-10-08 - Rating: 5)

    Very pleased with Mr Rooter. Tech and helper were very efficient, pleasant, and knowledgeable. From the day I purchased new gas water heater(on a monday) it was very quick when was installed (Wednesday) which took about 2.5- 2 hours. Would highly recommend and use Mr Rooter in the future. 🙂

  • Review 80 (2024-11-27 - Rating: 5)

    Premium price for excellent, friendly, and professional service.

  • Review 81 (2024-07-17 - Rating: 5)

    Turned out the water heater project went well and the plumber was helpful with the process!

  • Review 82 (2022-01-16 - Rating: 5)

    Had a pipe burst in the wall during the latest cold snap. Of course everyone in the business is strapped for help right now; nonetheless, Mr. Rooter was able to get someone out within several hours of calling. The value for me, was good; I dont have the tools to cut and fix pipe, and coming out at 8pm in the middle of a cold snap is definitely value to me.I recommend their services. Glenn helped us, and he was polite, informative, knowledgeable, and got the repair correct on the first go. He even dispensed some good advice on how to keep the problem from occurring again.

  • Review 83 (2022-12-09 - Rating: 5)

    If I can give a rating I would give my guy 10 Stars his name is Steve from Roto-Rooter.Very professional ,very patient, very knowledgeable of his job. Had a water heater problem and believe me he took care of it I am so blessed and grateful for the hard work he did. Thank you Steve you made my day.

  • Review 84 (2023-12-03 - Rating: 5)

    Mr Rooter (Dave) to come in and explained what we needed to have done and then complete the work that day. It was great to have the work all done without having to make another appointment for him to comeback.

  • Review 85 (2022-02-12 - Rating: 4)

    Obviously when you need a plumber its never good. Staff at Mr. Rooter put up with my numerous calls with patience. I thought them to be very professional. Only thing that would have been helpful was some guidance on purchasing the new water heater. As a 61 yo female I didnt know they came in different sizes (as far as height). Workmen who came for the installation were beyond nice. Really a good job.

  • Review 86 (2024-02-26 - Rating: 5)

    Nick was able to do a great job fixing the toilet tank/pipe?He did it in under twenty minutes while answering questions and giving us advice.Thank you Nick!

  • Review 87 (2024-08-23 - Rating: 5)

    Same day service very professional highly recommend

  • Review 88 (2024-06-14 - Rating: 5)

    Went above and beyond to help us and not leave us without hot water for the weekend. were very grateful for Glen!

  • Review 89 (2023-12-17 - Rating: 5)

    I called for my Mom and scheduled for a Saturday.They were there as promised and did really great explaining everything to us.Glen was excellent.U would 100 percent recommend them to everyone.Thank you so much!

  • Review 90 (2021-11-05 - Rating: 5)

    Mr. Rooter was very responsive and helpful. Our technician, Lee, came out at 10:30 at night and then also came back first thing the next morning to clear a clog in the pipe to our septic. He was quite friendly, helpful, and informative. The cost came out to be much less than it potentially could have been. Thank you, Lee!

  • Review 91 (2024-10-10 - Rating: 5)

    Glen was great. He explained the issue to me and showed me what was going with my well water pump. Great service!

  • Review 92 (2022-09-23 - Rating: 5)

    We had an emergency situation late in the day. We got a quick call back from. Mr. Rooter and had a plumber at our house in a little over an hour. He was polite, professional, and efficient in taking care of the problem.

  • Review 93 (2021-03-10 - Rating: 5)

    Called Mr. Rooter at around 7:45pm on a Sunday for a huge clog in a 4 family home we own. They answered on the second ring and had a tech dispatched out by 8. He promptly arrived and fixed the issue in about 20 minutes. He was friendly and explained what happed - very thorough job. We used to use Fletcher for clogs but I think for all future needs we will continue to use this company. A+++

  • Review 94 (2022-07-09 - Rating: 4)

    Mr. Rooter installed a water line for a new water filtration system. They also installed a new toilet system. The plumber had to go out for parts, but still finished the job on time without issue. The owner, Dave, was very kind and easy to work with. Ill definitely use Mr. Rooter again!

  • Review 95 (2024-08-07 - Rating: 5)

    Great service- quick and professional. Highly recommend!

  • Review 96 (2019-12-28 - Rating: 5)

    Service was excellent as was the customer relationship in dealing with the office personnel. I made a request for service online, received a call to make an appointment within the hour, and had an appointment the following day (which was Christmas Eve!). The value comes in their reliability as the pricing generally reflects the norm for this market. I will definitely use them again.

  • Review 97 (2022-12-07 - Rating: 5)

    Dan from Mr. Rooter was kind and professional and went above and beyond answering all my questions since I’m a new homeowner and had never had this type of heating system before. He clearly gave me options and I was able to choose the one that would work best for me. Highly recommend

  • Review 98 (2020-04-26 - Rating: 5)

    We called on a Saturday night and Tim was at the house within the hour. He was professional, courteous and got the job done quickly and thoroughly. He was very polite and a pleasure to work with. I should also give props to the friendly customer service associate and the dispatch associate. I hope we dont need a plumber again for a while, but if we do, were calling Mr. Rooter!

  • Review 99 (2023-09-08 - Rating: 5)

    My experience with Mr. Rooter was extremely positive. Glen, the plumber thay helped me with my plumbing issue was professional , polite and punctual.

  • Review 100 (2020-12-09 - Rating: 5)

    I have used them twice and got the same technician both times who was amazing. Both times they got the job done at a great price and I will definitely keep using them going forward. Its difficult to even get a call back from most other services in this area, Mr. Rooter in Holoyoke answered the phone and was able to come out within 24 hours and had the problem fixed. I would recommend them.

  • Review 101 (2024-09-05 - Rating: 5)

    Great service! Another plumber claimed that my water heater needed replacement, but that wasn’t the case. I appreciate that they didn’t gouge me, and fixed my issues in a timely manner.

  • Review 102 (2024-07-05 - Rating: 4)

    Plumber was very helpful the camera was extremely helpful in seeing foreign objects within the pipeline!!

  • Review 103 (2024-12-12 - Rating: 4)

    Arrived on time very good work

  • Review 104 (2023-09-07 - Rating: 5)

    I thought they were really good about coming right away same day as we called and fixed the issue even though I thought they were a bit pricey. Would recommend them for their punctuality and service.

  • Review 105 (2023-09-25 - Rating: 5)

    Quick to respond, arrived when he said he would and explained everything as he worked. When he couldn’t fix it, he got the right people on the way to fix it the following morning.Highly recommend them.

  • Review 106 (2024-08-16 - Rating: 5)

    I without a doubt recommend them Efficient, professional,friendly on time

  • Review 107 (2024-09-25 - Rating: 5)

    Glenn was super helpful, plate and friendly. Made sure I understood basic operating stuff for the hot water heater.

  • Review 108 (2023-11-16 - Rating: 5)

    Mr. Rooter was great - really prompt service and availability. Alessandro was amazing! Will definitely call again for service!

  • Review 109 (2020-11-19 - Rating: 5)

    Great service! Had them install gas line for stove and they came back two more times because there was a problem with the stove no charge. They noticed a problem with the water heater and repaired at a great value extended the life of water heater.Called them back for estimate on replacing antifreeze in heating system (not a normal thing) while there found a gas leak Not Related to the aforementioned work and repaired it while there. Then ordered all my parts and was back a week later and replaced three circulars, water feeder and all new water and antifreeze to the system. Cleaned up after himself.Will call these guys every time!

  • Review 110 (2024-12-11 - Rating: 5)

    I was without heat. Called Mr Rooter and got a response almost immediately. Furnace was repaired the next day and I have heat.If you have a problem call Mr Rooter FIRST

  • Review 111 (2024-04-02 - Rating: 5)

    Had a really good experience with Nick. He did two different jobs for us and helped fix a long standing water pressure issue.

  • Review 112 (2021-05-22 - Rating: 5)

    MR. Rooter . 1. A real Person Answered the Phone. 2 The Work was scheduled the day I called. 3. Mr. Rooters Plumbers and Electricians came on time and finished on time so there was no inconvenience. 4.The work involved the conversion of an oil fired unit to an efficient electric powered unit with a heat exchanger. The technicians took the time to explain how to use the new system. 4.The job came in at the price that was quoted. 5. Highly recommend.

  • Review 113 (2021-06-12 - Rating: 5)

    I have had great experiences with Mr Rooter. Once to install a hot water tank, and second to unclog a drain. Both experiences were professional, and I appreciate their business. FYI if people ever need a drain unclogged or plumbing services dont go to Fletchers in Ludlow. Please seek out Mr Rooter

  • Review 114 (2021-09-03 - Rating: 5)

    My sump pump wasnt working and I started looking for someone who could help me out. I liked the fact that someone actually answered the phone. They came out the same day and replaced the pump. It was a very busy day for them because a lot of people had water problems that day due to extensive rain.. Technician was great and they even came early.

  • Review 115 (2024-06-12 - Rating: 5)

    Very fast response, went above and beyond by picking up needed replacement appliance for us. Thank you!

  • Review 116 (2019-06-21 - Rating: 5)

    Very happy with the service I got today. I called first thing in the morning and they scheduled me the same day. The plumber called on his way, came out and was nice and quick. I will be saving Mr. Rooters number for any future plumbing needs. Thanks again!

  • Review 117 (2020-10-31 - Rating: 5)

    Very professional and knowledgeable! Tim explained the leaking pipe and replacement in basement. He worked fast and got the job done keeping the cost down. I know if I had hired another plumber it would of cost me more . I am very happy I made the right decision. It’s worth the wait....your problem is solved.

  • Review 118 (2022-06-07 - Rating: 5)

    Alessandro was wonderful. He even went out of his way to run to home Depot because our garbage disposal didnt have a cord. We really appreciated how quickly he installed our faucet and garbage disposal.

  • Review 119 (2024-08-09 - Rating: 5)

    This is a cheaper option and it’s rivals in the valley. I was very happy with the service. The guy was very knowledgeable and gave better service than a rival company near me.

  • Review 120 (2020-12-10 - Rating: 5)

    Ive used Mr. Rooter multiple times now and they are the only plumbers that Ive called and got a quick response time from. They explain what is required and get the job done to my satisfaction. Ive used them for a toilet repair, sink install, and multiple outdoor faucet installs. They are professional. No complaints.

  • Review 121 (2018-01-10 - Rating: 5)

    I had an old toilet that broke and needed replacing. Went to local Home Depot to buy a new one. Needed a plumber so used their contact. Also paid to have toilet picked up and brought to my home for installation.The person from mr rooter called to set up an appointment. She was friendly and professional. The plumber came to my house with my toilet as scheduled. Replaced and took away the old toilet. My turn off connection was working fine. I had thought it was broken. No need to replace. I appreciate that honesty. Painless process and two very nice and professional employees.Someone mentioned the price. Show me anywhere that you get a bargain in any plumbing or electrical work. It doesn’t exist. So if I have to pay at least I got the best. Will use them again and recommend based on my experience.

  • Review 122 (2023-10-21 - Rating: 5)

    I am very happy with the service and a professional job well done. I would call them again if I have any other issues in our home.

  • Review 123 (2020-01-15 - Rating: 5)

    We have been customers of Mr. Rooter for over 7 years. We have always been pleased with the work - quality, professionalism, and timeliness. For the last 2 jobs, the work has been done by Tim Albert. He is top notch! His solutions to some complicated plumbing issues in an old house have been creative and effective. We highly recommend Mr. Rooter and especially Tim Albert.George EvansMike DevineLongmeadow, MA

  • Review 124 (2021-08-10 - Rating: 5)

    At 5am I had a burst water pipe in my basement. I called them at 5:30 am. Just before 6:30 am gentleman named Antnell showed up. Was highly professional. The repair and time was actually not as expensive as I was anticipating considering it was an emergency call. Would highly recommend them.

  • Review 125 (2022-05-27 - Rating: 5)

    Very professional. Alessandro, the tech, explained in detail all the work he was doing. He always kept me in the know what was going on. It was easy to get service. Will use again, without hesitation.

  • Review 126 (2021-09-23 - Rating: 5)

    They installed a toilet that another plumber left me with a broken flange. I had four other plumbers look at it and none of them could figure out how to repair the flange. they were a bit expensive, but I was happy to pay them for a job well done and just glad they could do it.

  • Review 127 (2023-09-03 - Rating: 5)

    I needed emergency service for a school. Mr. Rooter came out on short notice and took care of our problem. Very courteous and professional.

  • Review 128 (2020-06-21 - Rating: 5)

    Needed outdated washing machine hook up replaced. Steve came out to the house, diagnosed the issue quickly. Told me exactly what needed to be done and was finished in about an hour.Great service, Timely and professional. Thanx again. If ever I need any thing else, theyll be my first call

  • Review 129 (2020-06-18 - Rating: 5)

    Best service technician of any type Ive hired for my property. Extremely prompt, courteous, friendly and knowledgeable. I would not hesitate to recommend Mr. Rooter to anyone in need of drainage service.

  • Review 130 (2024-07-29 - Rating: 4)

    The plumber did a great job was very personable and did what he could not too break my pocket I appreciated him tremendously because they came out very fast and did a great job!!

  • Review 131 (2024-10-03 - Rating: 5)

    Emergency water heater replacement, clean, professional, all you can ask for

  • Review 132 (2022-12-16 - Rating: 5)

    Exceptional service. Came out to quote one day, came back to fix when they said and did an amazing job. Very nice and professional. Will definitely use again.

  • Review 133 (2021-12-18 - Rating: 4)

    I had them work on a pipe before so I decided to call them again. So that they can change the main water valve for my house. They told me that there was a $129 for them to check what needed to be done and if I decided that I wanted them to do the work then the $129 was included in the amount of the work that was done. So I said okay because I was 100% that I wanted them to do the work. So the plumber called the city so they can come over and turn the water off so he can do the work . But I didn’t know or the pluming company that in the city of Holyoke no one can work on the main water valve other than the workers at Holyoke city department. So the plumber couldn’t do it so the company still charged me the $129. The city does it for FREE. I called the pluming company and explained but they said thatI still had to pay. If I would of known that I wouldn’t call the plumber. So I lost $129. I think if the pluming company didn’t know that they couldn’t do the work and it had to be done by the city that I didn’t have to pay the $129. Other than that the plumber Glen was professional, friendly and was ready to do the work.

  • Review 134 (2020-08-20 - Rating: 4)

    They fixed my problem. The service person found a low-cost solution to the problem. I hope it lasts long-term. Something renters should know, in my case I had to pay the service person and then seek reimbursement from my landlord using the receipt. Never had to do that before. So be prepared to pay on the spot or clarify who is paying with your landlord beforehand.

  • Review 135 (2024-04-14 - Rating: 5)

    Nick is an honest employee, I greatly appreciated his help and will use Mr. Rooter in the furure.

  • Review 136 (2021-07-14 - Rating: 5)

    They were able to come out within two days of calling. The plumber was extremely nice and professional. He listened to what the issue was and fixed it in a timely manner.

  • Review 137 (2024-08-14 - Rating: 5)

    The technician was very polite and knowledgeable.

  • Review 138 (2024-02-22 - Rating: 5)

    Had another company here for 4 hours and still could not fix Mr Rooter (Steve) fixed it in 10 minutes these are the plumbers you want in your house

  • Review 139 (2024-08-03 - Rating: 5)

    Came quickly, addressed our problem in a very professional manner. Would use them again.

  • Review 140 (2024-08-16 - Rating: 5)

    Arrived on time, was professional and knowledgeable. Job completed promptly, efficiently and am very happy with the turn out.

  • Review 141 (2019-08-12 - Rating: 5)

    We had a water leak & contacted 8 plumbers & they were not available. Called Mr. Rooter & they sent someone right away! Dave came & he was wonderful & did a fantastic job!!

  • Review 142 (2023-12-01 - Rating: 5)

    Great service, honest, patient.Glad he was able to help get us up and running.

  • Review 143 (2024-01-01 - Rating: 5)

    Super responsive, professional, and quick to get us on the books, especially for the holidays -- much appreciated!

  • Review 144 (2020-11-02 - Rating: 5)

    The guy that came out was amazing. Very efficient. He cared about the job he was doing and took the time to make sure everything was working before he left. I was very thankful.

  • Review 145 (2023-12-01 - Rating: 5)

    Very nice and respectful man to do my oroject. Very knowledgeable and I felt safe with this company.

  • Review 146 (2024-02-19 - Rating: 5)

    This is my second time calling them. Both times the person was friendly and professional. Very satisfied.

  • Review 147 (2020-05-19 - Rating: 5)

    The employees were very helpful, and professional. The whole process was quick and clean and completed in a timely manner. I highly recommend Mr. Rooter Plumbing for plumbing needs.

  • Review 148 (2023-11-06 - Rating: 5)

    Alessandro was very professional and provided an excellent service!!! Will defensive be using him again in the future.

  • Review 149 (2024-08-21 - Rating: 5)

    Great work replacing old pipes and faucets.

  • Review 150 (2024-11-24 - Rating: 5)

    Prompt, knowledgeable and friendly service.

  • Review 151 (2022-02-04 - Rating: 5)

    Alessandro disconnected old gas range and installed the new stove. Checked for possible gas leak. He was fantastic and educated me on a few things.

  • Review 152 (2019-07-26 - Rating: 4)

    Very quick response, cleared pipe, worker was courteous, only negative was the cost was very high compared to same service call on same issue we have had in the past. Would recommend and use again.

  • Review 153 (2024-07-19 - Rating: 5)

    Our water tank broke and they showed up and replaced on the same day. Very happy with their response time and customer service.

  • Review 154 (2024-11-12 - Rating: 5)

    Friendly and knowledgeable, good experience

  • Review 155 (2022-10-11 - Rating: 5)

    Great service. Showed up very quickly and fixed all my problems with quality products and very careful attention to detail. Highly recommend.

  • Review 156 (2024-06-29 - Rating: 5)

    Excellent service on time and extremely helpful I highly recommend

  • Review 157 (2022-06-18 - Rating: 5)

    Very professional. Explained everything that needed to be done and then did it. Would call again and recommend to anyone in need of plumbing repairs

  • Review 158 (2022-12-01 - Rating: 5)

    The technician was both respectful and professional; he was also gracious and diligent in completing the job when dealt a difficult task.

  • Review 159 (2024-10-30 - Rating: 5)

    Job well done!

  • Review 160 (2024-06-14 - Rating: 5)

    Waterheater busted 40 gallons of water all over the basement. 1 call to Mr. Rooter and within 1 hr Glen was knocking at my door ready to install my waterheater but unfortunately I needed to have the water removed first from my basement floor. Glen was more then willing to assist with this and made a phone call and Devin, Scott and Mike were at my home setting up their equipment to get the water cleaned up. These guys are the best! Glad I chose them. You will not regret going with Mr. Rooter

  • Review 161 (2024-07-12 - Rating: 5)

    Awesome service, super helpful and quick!

  • Review 162 (2023-10-08 - Rating: 5)

    Friendly and took the time to explain all my options and reasons why my plumbing was so clogged. Gave me advice on how to help keep my pipes clean for future. Thank you!

  • Review 163 (2020-07-23 - Rating: 5)

    He came the same day; (I had an emergency), and went about diagnosing the problem and making the repair with the appropriate equipment. I trusted his skill and expertise.

  • Review 164 (2024-04-11 - Rating: 5)

    Quickly evaluated my issue and determined that I needed to pursue another avenue for repair.

  • Review 165 (2020-10-19 - Rating: 4)

    Jim B. did both the estimate and install and he was fantastic. He was very insightful and answered all of the questions that we had.

  • Review 166 (2024-01-16 - Rating: 5)

    Quick response, courteous service, reasonable price. I would recommend you to my friends!

  • Review 167 (2017-09-13 - Rating: 5)

    Had a plumbing emergency Called a few services but, Mr. Rooster was the only one to return our call. Had someone at our house in record time...fast , courteous service. Thank you!

  • Review 168 (2023-11-05 - Rating: 5)

    Nick was wonderful. Professional, knowledgeable and easy to communicate with.

  • Review 169 (2024-12-02 - Rating: 5)

    Very good service good job

  • Review 170 (2024-06-10 - Rating: 5)

    Toilet kept running got an appointment right away, plumber was very helpful and fixed it in minutes,I would highly recommend them

  • Review 171 (2023-08-28 - Rating: 5)

    Thanks to Alessandro & The Mr. Rooter team for taking on a difficult job, finding the right solution, And leaving a happy Customer.

  • Review 172 (2024-06-10 - Rating: 5)

    Nick was amazing professional polite and took care of the problem in record time I would highly recommend using him whenever you have a plumbing problem and need it solved right away 10 Stars

  • Review 173 (2022-10-06 - Rating: 4)

    Great service. The gentleman went beyond and made sure our clogs were cleared from our restaurant. Highly recommend

  • Review 174 (2021-12-29 - Rating: 5)

    This is not the first time that Mr. Rooter has come to the rescue in our house. Always outstanding service. Highly recommend!

  • Review 175 (2020-05-29 - Rating: 5)

    This was the second time Mr Rooter came to my house. I’m very happy with the quality work and their quick response. Two thumbs up!

  • Review 176 (2024-06-09 - Rating: 5)

    Professional and prompt.. highly recommended... will use again

  • Review 177 (2024-06-06 - Rating: 5)

    Steve was great Will ask for him again

  • Review 178 (2022-12-20 - Rating: 5)

    I actually have a rock in plumbing vent pipe which is causing inside back up.Alexjandro worked for hours trying to release rock..Friendly,professional man.

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