Western Carolina Plumbing & Drain

Located in Waynesville, North Carolina

Address: 1110 Ratcliff Cove Rd, Waynesville, NC 28786, United States

Phone: +1 828-452-9186

Rating: 4.5

Services

Credit cards

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-03-21 - Rating: 5)
This local business has been great to work with. They got on the job I needed very quickly and and it ended up being a bigger job than expected but they got it done and it looks great! The communication was great with the office and with their employees. If you need a plumber for anything inside or outside call them! If i ever need anything again this is who I will call!!!Thank you for the speedy work so I can get into my home!!

Review 2 (2024-07-29 - Rating: 5)
This place is awesome. I called around every plumber in an emergency late on a Friday afternoon, as water was pouring into my basement, this was the only place who answered. The lady I spoke to directed me on how to find the shutoff near the street. This will be the place I call for any plumbing work in the future.

Review 3 (2018-09-10 - Rating: 5)
I had a great experience with these folks. I needed a new natural gas water heater and a couple minor leaks fixed in my house. My first phone call to them resulted in a very quick callback from a salesperson who gave me several options on water heaters they already had in stock. He was up front with me about the different styles, possible problems that could arise, and scheduling the service. I took a week to consider other options and decided on WCP. We scheduled the work for a Monday morning and even though the companys staff was short-handed for the week they got there and got the job done in about 3 hours. The price was competitive with other providers and I felt like I wasnt pushed into buying any extras that I didnt need. I would contact these folks again.

Review 4 (2024-04-17 - Rating: 5)
While visiting my mom in Hazelwood, I was taking care of repairs around the house, one of which was to replace the kitchen sink sprayer and hose. Seemed simple enough, but when I got under the sink, I noticed the old supply valves were wet and sprang a leak when I closed the valves to shut off the water to replace the sprayer hose. I was able to stop the leak and determined that I probably needed to replace the old supply valves. I was going to venture forth and do it myself as I am a homeowner, and this is not a new situation for me. However, it was my mom’s birthday, and I did not have the proper tools handy, and I was not familiar with the hot water heater hidden underneath the cabinet. So, for the sake of time and not wanting to explore and create a new problem, I reluctantly told my mom that we needed to call a professional to manage the repair. After the call, Western Carolina Plumbing and Drain quickly dispatched Steve who called before arriving so that I could give him the rundown of what occurred. He arrived entirely prepared to address the situation with the leak and replaced the handle/washer assembly for both hot and cold supply line valves with amazing speed and ease. He also took the time to disassemble the drain PVC pipes and trap, cleaned the grime off, replaced all the drain line bevel washers, and put everything back together in proper form. Honestly, it was a first-rate job by a highly skilled professional. He also took the time to clean off any remaining grit, grime, and unnecessary adhesive that had accumulated over the years via improper maintenance and turned the otherwise hideous site underneath the sink into a glorious display of plumbing craftsmanship. And to top it off, Steve installed the replacement sprayer and hose, the two pieces that I started out installing in the first place. What a guy, and a friendly and cordial fellow to boot. Steve also took the time to explain some of the nuances pertaining to line pressure regarding the hot water heater, of which I was happy to give him my undivided attention. Steve receives full marks for customer education! I am so happy that we called for assistance as we can now sit back and enjoy that peace of mind that Steve so quickly instilled in us with his proficiency. We are 100% satisfied and elated with the work done. All of that includes a very reasonable cost for a quick-turn emergency repair. If you have a plumbing issue and want to experience the same satisfaction that we experienced today with our resolved plumbing woes, call Western Carolina Plumbing and Drain.

Review 5 (2023-12-06 - Rating: 5)
Called these guys up when I found my old cast iron sewer drain line leaking. I was skeptical when they said they didnt do estimates. I took a chance, and it paid off. Not only is the work great, but the price was great as well. Everyone from the office to the installation was great and a pleasure to work with. Thanks again, I couldnt be happier.

Review 6 (2023-08-31 - Rating: 5)
Couldn’t be happier with our recent experience — and Clifford was awesome to work with! Super pleasant team, fast response time, and down-to-earth approach to solutioning. I felt like all recommendations were reasonable and the end result of our kitchen sink drain being replaced was done incredibly well. Price was totally fair and the service exceeded expectations. Thanks John & Clifford!

Review 7 (2023-04-07 - Rating: 5)
I have used WC Plumbing for at least 5 years now - referred to me by a friend who has used them for longer than that. I have never had a problem or complaint. Every job has been done professionally and without any after-problems. I trust the company. They show up when they say they will.The only time in the 5 years have I ever felt I needed to call the office was after a recent job. Though I was very appreciative the plumber came out quickly, I felt I was over-charged for what was done. I called the office and they looked at the records (they keep meticulous records) and agreed with me. So they mailed me a check for the difference.Look, they arent cheap and may be a bit more than some plumbing companies (and I wish they had rates for smaller uncomplicated jobs--I paid as much for this tiny repair than I did for a bigger more complicated job) but if you feel you were over-charged, ask them to review the bill.Also note (I did not know this) that their time-stamp starts when they are in route to your house--I dont agree with that concept at all but likely that could be industry standard for some plumbers. I certainly never was paid for my time in my car on route to my job! Neither are other services I have used - electricians, floor installations, etc - none charge for the time en route to my house. This would be my one eye-raiser here and will have me hesitate before I call a plumber in the future.This is a professional business with plumbers who are licensed and knowledgeable, and sometimes you really will have what you pay for. I honestly may think twice about calling them for a small job or something I may can try to fix myself, but for bigger jobs they are in my contacts. I trust their work and that takes some of the sting out of the rates.

Review 8 (2024-05-11 - Rating: 5)
If I could, I’d give more starsI had an outdoor faucet that had a crack, not really an emergency, but I called, and they called back and they sent someone out ( Jason ) who was excellent m he made the repairs, was neat, efficient and the price charged was very reasonableI plan to have them install a new hot water heater, and a couple of shut off valvesI’d definitely recommend them

Review 9 (2024-09-25 - Rating: 5)
What an amazing young man, Terry Martin, is! His expert inspection was much appreciated.

Review 10 (2022-03-22 - Rating: 5)
Starting with the phone call to Western Carolina plumbing, I have nothing but good things to say. Karen in the office was pleasant and very helpful setting up my appointment. Cliff gave me a courtesy call on the way, he was on time exactly as we had discussed… Cliff was professional, courteous, knowledgeable and fixed my problem very very quickly.. He also told me some things about my home that I wasn’t aware of. So that was a positive learning experience… Overall, it was a pleasant experience and I will definitely be using these guys again should a problem arise. I highly recommend!!!!

Review 11 (2020-11-09 - Rating: 5)
A big thank you to Steve. He came in and knew exactly what my problem was with my kitchen drain and promptly fixed it within 15 minutes. Will definitely use this company again. My problem was fixed and at a very reasonable price. Steve was very nice and took the time to explain to us what happened

Review 12 (2022-11-04 - Rating: 5)
I have done home repair and flipped homes for over 40 years, but there are some jobs just better left to the professionals. The current home were buying has more leaks than a yard sprinkler. Last evening I needed excellent knowledgable help fast!! That is exactly what I got when Josh showed up. He quickly ascertained the issues with the well pump and pressure tank, then located the many leaks with faucets, shutoffs, and drains within the house. We then crawled into the muddy crawl space under the house and found a line that had frozen and split. I asked him if there was any way he could repair that since he was already there. He agreed, laid there in the mud and replaced the section of pipe. I will request Josh again EVERY time I need a plumber!And the best part... All of the aforementioned work, and the bill was extremely fair, including the repair parts! Thank you Josh and Western Carolina Plumbing!

Review 13 (2020-10-14 - Rating: 5)
Steve was AWESOME. He showed up within a couple of hours of my initial call. He loved on my doggies who had to get some attention from the stranger, lol. He unclogged our drain quickly and the bill was cheaper than we expected. He provided us with his card and we will use this company again if we have any issues in the future.

Review 14 (2023-12-02 - Rating: 5)
I have always had excellent service with WC plumbing used them multiple times over the years but today that really came thru , had a bursted water pipe under my mobile home John called back early said they were covered up with work but would try and would get to me tomorrow on a sat but someway made it happen and got to my home within a couple of hours how nice my bath was ,thanks again for helping me and serving our community also reasonably priced .

Review 15 (2019-11-28 - Rating: 5)
Western Carolina Plumbing was ready to come out for a plumbing emergency on Thanksgiving. Granted, I knew I was in a bind when my disposal unit started backing up into my kitchen sink on Thanksgiving Day at about 2pm. I did a quick Google search and found Western Carolina Plumbing & Drain. After I called the dispatcher, she said I would receive a call from the technician shortly. In 5 minutes, I had a call from the technician (who was very nice) and he said he had to go to his shop and that would take about 30 minutes. I couldnt believe how quickly they were addressing my needs. That being said, my wife knew exactly what the problem was and she cleared the clog in the drain line. Apparently, I never listened when she told me never to put potato peelings down the disposal. After she got the line cleared, I called the technician back and asked him what I would owe him for his trouble. It had been roughly 10-15 minutes tops since I had spoken with him. He said nothing and we both had a good laugh at the fact that my wife insisted I tell him that she had fixed it. Regardless, the next time I have a plumbing or drain issue that my wife cant fix - I will definitely be calling Western Carolina Plumbing & Drain.

Review 16 (2022-12-26 - Rating: 5)
WNC Plumbing has completed several jobs at my residence, and each one has been completed professionally and in a timely manner. Today, the day after Christmas and a severely cold weekend, Josh came out to fix our frozen, cracked water line at the well head and did a superb job. They got to us as soon as possible, while dealing with an onslaught of folks needing their plumbing repaired. Communication is always great. We appreciate all the hard work from WNC Plumbing, thank you!!

Review 17 (2022-12-07 - Rating: 5)
Clifford repiped our entire 88 year old house. Very professional and friendly. Price was reasonable. I definitely would use them again if ever needed.

Review 18 (2017-10-17 - Rating: 4)
I called them and was able to get a plumber here the same day!!! He was experienced and fixed what was wrong which was a leak under my kitchen sink due to a poor connection. The only reason I didnt give a 5 star review was I was charged 1.5 hours of labor due to faulty directions to my house. Actual labor was close to 1 hour and my house is easily found using GPS. Ill definitely use them again for my plumbing needs.

Review 19 (2021-04-26 - Rating: 5)
Unheard of EXCELLENT CUSTOMER SERVICE!!! When you call a company at 7pm on a Saturday you expect no answer or an answering machine.. I got an actual live person that took my information. I had a pipe burst underground outside and was watering the neighborhood. Steve was on call and what a gem!! He called me that night to just set expectation of his workload and was able to fit me in on Sunday(don’t worry, the water company came to shut water off). He was professional, extremely knowledgeable and kind!! Use this company, you won’t be disappointed!! Thanks Steve!❤️

Review 20 (2021-07-08 - Rating: 5)
Excellent prompt service at a fair price. They upgraded our cottages existing indoor plumbing and connected us to to new meter at the street. In and out in 2 days. Highly recommend.

Review 21 (2022-08-15 - Rating: 5)
Had a gator bite shut off valve come apart and flooded my kitchen! WNC plumbing was able to come within 45 minutes and properly repair the water line. Thank you for a fast response and a professional job!

Review 22 (2018-06-27 - Rating: 5)
I am completely baffled by bad reviews. This company helped bring some calm to an emergency situation during a remodel. Clifford was kind and knowledgeable. They were here in less than an hour after getting my panicking call. Plumbers arent cheap but they are reasonable on fees.

Review 23 (2019-08-17 - Rating: 5)
These guys are awesome! Had a water heater problem, called and spoke with Aaron. He and another technician were at my house in less than 30 minutes. They diagnosed it to be an electrical issue instead, and Aaron called Duke Power, who was there in no time at all. I had hot water again in less than an hour and a half. This is definitely the plumbing company to call. Thank yall so much!

Review 24 (2019-12-26 - Rating: 5)
Clifford was wonderful! He was prompt, did a very thorough evaluation of our plumbing system and the possible problems, and fixed everything quickly. He was also very informative and a genuinely nice person. Thank you!

Review 25 (2021-11-15 - Rating: 5)
Responded quickly to our call and had everything fixed after a major, major clog in a commercial location. They did a great job and I would recommend and use again!

Review 26 (2024-03-28 - Rating: 5)
These guys are great! Fast and friendly service. Would definitely recommend

Review 27 (2023-07-22 - Rating: 5)
Very happy with quality, knowledgeable service, fair price, professional engagement. Well definitely use again.

Review 28 (2018-01-11 - Rating: 5)
Called about 2 oclock, and they were here and gone in an hour. Fast service and polite. I dont know if they charge more than competitors but I thought the bill was reasonable especially for the great service.

Review 29 (2021-05-21 - Rating: 5)
Called them and they came right out. Very pleasant people. Arrived at the time they said they would. Was recommended to me and I will DEFINITELY recommend them to others.

Review 30 (2020-05-20 - Rating: 5)
Steve was very professional, super responsive and helped us fix an on going issue we’ve have for months. Thanks so much! We will recommend.

Review 31 (2018-06-22 - Rating: 5)
Very pleased with their service and easy to deal with.Responded immediately. I highly recommend WC Plumbing.Dont understand the negative review!!!!I think they are AWESOME !!!!!

Review 32 (2020-10-08 - Rating: 5)
I highly recommend Clifford at as a plumber. He takes the time to explain things to you and ensures you have full understanding. Hes always willing to answer your questions no matter what it is.

Review 33 (2023-02-25 - Rating: 5)
These guys are great! Clifford, is the man!! Make them your first choice each and every time.

Review 34 (2022-05-20 - Rating: 5)
Very professional and polite and he was able to fix our issue the same day, i definitely recommend them

Review 35 (2020-04-06 - Rating: 5)
These guys are very good, very fair with their prices , in and out in a reasonable amount of time, I will definitely use them in the future

Review 36 (2023-11-08 - Rating: 5)
Exceptional service, communication and people . We couldnt have done better.

Review 37 (2021-09-15 - Rating: 5)
I love these folks. Quick, kind, knowledgeable service and reasonable pricing. Highly recommend.

Review 38 (2020-12-09 - Rating: 5)
Great family run business who is down to earth. I’d recommend them to any Haywood county resident.

Review 39 (2020-06-12 - Rating: 5)
Prompt, knowledgeable, and courteous service! John and Joseph were top notch! ⭐️⭐️⭐️⭐️⭐️

Review 40 (2023-07-31 - Rating: 5)
Dylan did it great job and was here within 12 hours of my first call when everyone else was saying next week at the earliest. More expensive than I thought but you get what you pay for!

Review 41 (2023-10-21 - Rating: 5)
Have used this business twice and they did an excellent job both times.

Review 42 (2021-09-21 - Rating: 5)
Very nice people got the job done with no problems

Review 43 (2023-10-05 - Rating: 5)
Great service and very timely!

Review 44 (2020-11-04 - Rating: 5)
Very competent and professional. Available at very short notice.

Review 45 (2021-04-01 - Rating: 5)
Steve arrived on time and quickly got to work unclogging our drain of years of build up. He answered all of my questions and explained the problem very clearly. We were charged the quoted price with no surprises. We will definitely use WC Plumbing & Piping again.

Review 46 (2019-05-28 - Rating: 5)
Very polite and prompt, even at the end of the work day.

Review 47 (2019-08-30 - Rating: 5)
They are very effectient. And cone on a timely manner

Review 48 (2018-05-12 - Rating: 5)
Very timely response and was here within a couple hours of the call, on a Saturday. Very reasonable price! Clifford was informative, personable and successful at fixing our water pipe break in the wall of our house.