Payless Water Heaters & Plumbing, Inc.

Photo of Payless Water Heaters & Plumbing, Inc.

Located in Valencia, California

Address: 27919 Smyth Dr, Santa Clarita, CA 91355, United States

Phone: +1 888-900-4671

Rating: 4.8

Services

  • On-site services
  • Language assistance
  • Repair services
  • Credit cards

Categories

  • Plumber
  • Hot water system supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-24 - Rating: 5)

    Payless was awesome. Our 17-year old tankless failed on a Saturday morning and by Saturday night Danny C installed a brand, new one. He did a fantastic job and shared multiple options and configurations before deciding what was best for us and our budget. Amazing same day service… and a really great guy! Highly recommend Payless and Danny!

  • Review 2 (2024-11-29 - Rating: 5)

    Payless Water Heaters did a fantastic job. The phone receptionist was very polite. We had a same day appointment scheduled. The technician Ezequiel R actually called and said he could arrive earlier, which was great. Ezequiel arrived, examined the issue, completely explained what services he could provide. He then gave me a couple of options and price breakdowns. He was polite and did not pressure me at all. He removed the old heater and installed the new unit in a professional manner. I was very pleased with his job. I would highly recommend Payless Water Heaters and Ezequiel R to everyone.

  • Review 3 (2024-11-19 - Rating: 5)

    I recently had a water heater installed by Payless Water Heater, and I couldn’t be more impressed with the service. From start to finish, everything was smooth and professional. The technician, Dustin, was absolutely fantastic. He arrived on time, was very knowledgeable, and took the time to explain the entire process. He was efficient, respectful of my home, and made sure everything was up and running perfectly before he left. The installation was seamless, and Dustin’s attention to detail was top-notch. If you’re looking for a reliable and trustworthy water heater service, I highly recommend Payless Water Heater. Thanks again, Dustin, for doing such a great job!

  • Review 4 (2024-10-31 - Rating: 5)

    “Thank-you”, Daniel C. & Manager Chris. ! Your Services were “Very Well Explained”, with, “Transparency”, “Very Efficient”, “Quick”, & “You” were “Well Mannered”, too ! I will be Happy, to Refer you, to Friends & Family ! Susan W.

  • Review 5 (2024-12-19 - Rating: 5)

    They are great! The technician did a wonderful job. I had a very old water heater and my house is a 1970, so my gas connectors to the hot water was frozen solid and would not move. He put on a new connector and install the new water heater so quick. Also, their prices are great! He was very professional and kind. We need more family owned companies like this.

  • Review 6 (2024-12-30 - Rating: 5)

    We didnt actually get our water heater worked on, he just assessed its declining life expectancy and explained our options. But hes nice, knowledgeable, and likes puppies. So... five stars! We will definitely be calling him when the time comes.

  • Review 7 (2024-09-01 - Rating: 5)

    Very professional service from the initial phone call to end of service. Michael was very kind, explained everything, even came back to install the water softener to not ruin our concrete pad. I appreciated their time, effort and attention to detail.

  • Review 8 (2024-12-30 - Rating: 5)

    I called the company @ 8:30am and someone came out to my house @ noon ( 2 hrs before the estimated time). The service was fast and efficient. The Plummer was nice and he answered all my question thoroughly and professionally. I will use them again in the future and would recommend to everyone.

  • Review 9 (2024-12-10 - Rating: 5)

    From the moment I spoke to a customer service rep to have someone come out to the time Daniel D came out to service and advise us on our water heater, the professionalism and customer care was above and beyond. We also had Joey O. come out to go over one more aspect of our heater, and he was excellent as well. Couldn’t be happier with the service and this company! Highly recommend!

  • Review 10 (2025-01-03 - Rating: 5)

    Antonio was courteous and super professional. He did a great job and answered all our questions. This is the second time we are using Payless water heaters because they provide excellent customer service and products.

  • Review 11 (2024-11-07 - Rating: 5)

    Our water heater broke and flooded our garage. We needed help fast. Based on reviews we decided to call Payless. We were quickly convinced Our Almighty sent us to the right place when Jennifer assisted us with professionalism and empathy. She found an opening with David and he arrived with in the window she stated. Through caring conversation David led us to the replacement that fit our needs and installed it same day. He was extremely knowledgeable, friendly and worked diligently and joyfully. We felt at ease with him and enjoyed his company and expertise. Davids the kind of person you would expect from a family run company, not pushy and very trustworthy. We highly recommend David and Payless!

  • Review 12 (2024-12-03 - Rating: 5)

    Joseph O. was very prompt, professional, and did an excellent clean job. Very respective and delivered an all around very positive experience. Very happy with Payless Water Heaters.

  • Review 13 (2024-05-29 - Rating: 5)

    I just had service by Payless. This company is very respectable. Daniel came to my home and my first impression was he seemed friendly. The energy Daniel puts out is positive. Daniel made me feel comfortable and that I could trust him. I knew that Daniel would do a great job. Daniel was thorough and up front. I would definitely use them in the future and refer them to everybody. A good and honest company is hard to find. Thank you Daniel!!

  • Review 14 (2024-11-14 - Rating: 5)

    From the office staff (Jennifer) to the technicians all were top notch professionals who showed concern and used their knowledge and experience to explain our options. Evan B.was able to respond very quickly and the new water heater was installed that same day. Kudos to Daniel D who not only worked late into the evening installing the unit but came back to make some minor adjustments and educate me on the pilot and heat settings. I am very happy with the service and would highly recommend them.

  • Review 15 (2025-01-03 - Rating: 5)

    My technician Carlos was very courteous and respectfull. I was very happy with my water heater install . When all the work was completed Everything was left very clean aswell.I will highly recommend anyone to go with Payless water heaters and plumbing. You wont be disappointed. Thank you again

  • Review 16 (2024-10-03 - Rating: 5)

    Payless water heaters did an outstanding job. They were prompt, professional, and kind. The technician Dustin did an awesome job. He left his workspace cleaner than when he arrived. He was easy to talk to and very professional. I would definitely recommend using this company. Awesome job.

  • Review 17 (2024-12-22 - Rating: 5)

    Best call and repair service we have ever had for any type of appliance service. Arrived on time, knew our water heater, took less than 20 minutes to diagnose, install new thermocouple, light, and wait for 10 minutes to be certain that the water heater would remain on. It did, and we have had hot water since his visit. Son of one of the founders with a most pleasant personality. Should need arise will be our call!

  • Review 18 (2024-12-05 - Rating: 5)

    I had my water heater replaced a few years ago and had a fantastic experience, so when my mother in law needed a water heater I called Payless right away. Carlos was our installer and he took care of them perfectly. They are so happy with the quality of their work. My sister in law said she will be calling next :)I highly recommend Payless Water Heaters!

  • Review 19 (2024-10-24 - Rating: 5)

    I had an excellent experience with both the technician and the coordinator. The technician was punctual, professional, and took the time to explain all the services thoroughly. I really appreciated the personalized attention and the seamless scheduling process, which made everything run smoothly. Although the pricing was on the higher side, the quality of service and professionalism made it worth it. I highly recommend them for anyone looking for reliable and efficient service!

  • Review 20 (2024-11-02 - Rating: 5)

    I had a fantastic experience with the team! From the very beginning, Carolina made scheduling easy and communicated all the details clearly. When it came to the actual service, Daniel was incredibly helpful and knowledgeable. His attention to detail and professionalism were exceptional, and he made sure everything was completed to the highest standard. Thank you to both Carolina and Daniel for such a seamless and positive experience!

  • Review 21 (2024-12-26 - Rating: 5)

    We had a great experience with Payless Water Heaters for replacing the water heater. They were quick and very professional. Joel did a great job.

  • Review 22 (2024-09-03 - Rating: 5)

    I had an issue with my water heater and called Payless as a first time customer. I was given a same day appointment. Derrick arrived on time and was professional and courteous, while explaining my options to me. I chose an option and the scope was laid out in advance, prior to the start of work. Derrick completed a quality job quite efficiently and handled the paper work smoothly.Payless Water Heaters operates all the billing etc through an online system that emails you all your “paperwork”, making the entire process very simple. I would highly recommend Payless Water Heaters for their quality service and quality staff. Thanks again especially Derrick, for your quality work and professionalism!

  • Review 23 (2024-11-14 - Rating: 5)

    Its nice to do business with professionals, a really great company, great providing support. It takes less than 10 hours from my call to the installation. technician Derrick arrived on time, explained everything clearly, was very polite and attentive to details, installed the water heater very professionally and quickly. I highly recommend it.

  • Review 24 (2024-10-01 - Rating: 5)

    The customer service and professionalism, from the first call to the actual service, was excellent. We were informed via text, with a photo of the technician, a time frame of expected arrival. Miguel, the technician, arrived on time.Our water heater was older, but we were hoping to repair it, rather than replace it. Miguel spent quite a bit of time and effort to make the new part work in the old water heater. We felt confident that he had tried everything he could. He was trustworthy, professional and friendly.In the end, we had to replace the unit. Miguel did this quickly, efficiently and in the same visit.

  • Review 25 (2023-11-19 - Rating: 5)

    Price was fair compared to other places I called. I also got a $1,200. Rebate for switching to Tankless. My old Water Heater went out on a Friday night Payless was at my house the next morning at 10am . The technician Derrick was very professional and polite he did a fantastic job with the whole thing he showed me alot about the new unit we purchased. I highly recommend Payless 👍👍

  • Review 26 (2024-11-12 - Rating: 5)

    I noticed a small wet spot of water coming from my water heater in my garage. I called Payless Water Heaters and was scheduled for Daniel K. to come out to my home. I was messaged info of my technician and their approximate time of arrival. Daniel was on time and very thorough with checking the water heater. Due to the age of the water heater tank it was recommended to have it replaced. I did expect that as to the age of the water heater. Daniel offered to change on the spot, however, I opted of a few days later to make space in my garage. On the repair day, Daniel was on time and explained to me what he was going to do and what needed to be added to bring the new installation up to code. Daniel got everything done in a timely manner and all by himself. The garage was also spotless afterwards, as if no one worked in there! Highly impressed and recommended! Thanks Daniel K. and the team at Payless Water Heaters!

  • Review 27 (2024-09-24 - Rating: 5)

    Mikey did a wonderful job! Very friendly and chatted with me during his breaks. He was done in a couple hours. No issues with him whatsoever! Payless was the cheapest estimate I received as well. They matched another company’s price that I wasnt thrilled with. Definitely recommend; office staff are great as well!

  • Review 28 (2024-12-03 - Rating: 5)

    Professional, prompt, easy communication, answered all my questions. Good pricing and excellent courteous service man who took his time and made sure everything was just right with the tankless water heater (removed old, installed new) and that I understood its operation. Highly recommend.

  • Review 29 (2024-12-19 - Rating: 5)

    This is my second time with Payless. Fast and efficient, and even got my water heater replaced the same day! Evan handled the sale and Daniel K completed the installation. Super impressed with both. Absolutely nothing to complain about.

  • Review 30 (2024-11-08 - Rating: 5)

    Daniel K was the best tech I’ve ever dealt with on a water heater. Noticed the problem in 5 minutes. Gave me a couple options and in 10 mins he was done. They clearly keep a healthy stock of parts on the trucks so they dont have to come back later. Great price, amazing service and easy to schedule an appointment. I would highly recommend them to anyone.

  • Review 31 (2024-10-22 - Rating: 5)

    I had a great experience with Payless Water Heaters and Plumbing from the first call to the installation. I contacted them this morning about a leak from our old water heater, and they came the same day to replace it. Our technicians, Joel and Tristan, were extremely friendly, patient in explaining all the replacement options, and very professional. I highly recommend them!

  • Review 32 (2024-11-12 - Rating: 5)

    Quick, Clean, and professional service. A range of price packages are available. I felt that the prices may have been a little high, but I needed immediate service, so I did not have much time to compare. The technician was first rate. Very nice, knowledgeable, and arrived on time. I would highly recommend Payless. However, shop around for best prices.

  • Review 33 (2024-08-26 - Rating: 5)

    We have tried several plumbers in the San Diego area and Paylesss pricing was fair and reasonable and they did not price gouge based on zip code or take advantage of the emergency nature of our situation. The work was exceptional and included permitting to make sure the work meets building codes. They communicated and coordinated well to the point there were no surprises. They will be our go to plumbers! Highly recommended and trustworthy.

  • Review 34 (2024-11-28 - Rating: 5)

    Day before Thanksgiving, we realize we have no hot water. We called Payless and a rep was here within two hours. Turns out our hot water heater had to be replaced and he did it quickly and efficiently. We are so grateful to have a company who responds so fast with such great employees thanks

  • Review 35 (2024-12-12 - Rating: 5)

    The technician, Ezequiel, arrived well within the window given, was polite, knowledgeable, helpful and skilled. Unfortunately, the price for the repairs was outside my budget, so I wasn’t able to book service with the company. There was no pressure or attempts to frighten me into getting the service asap.

  • Review 36 (2024-10-22 - Rating: 5)

    Had a great experience! Spencer was very professional, friendly and clearly explained all details. He installed a new tankless water heater same day. Very happy and highly recommend!

  • Review 37 (2024-10-16 - Rating: 5)

    Outstanding! Ezequiel was scheduled to install my gas water heater from 10:00am-2:00pm. This turned into an all-day job (10:00am-5:00pm) due to custom modifications that needed to be done. Ezequiel is a master craftsman and did an excellent job. He was professional, knowledgeable, and overcame all of the challenges that he encountered on this job. When he was finished, he swept everything clean! I highly recommend Payless Water Heaters & Plumbing.

  • Review 38 (2024-12-19 - Rating: 5)

    Extremely efficient Company, courteous, . Dave was the technician who helped me. He solved the issue I had with a tankless water heater in such a fast way! Dave is a great asset to the Company. He resolved the situation with a smile ! Thank You.Dominique Manasson

  • Review 39 (2025-01-05 - Rating: 5)

    On time, very professional and knowledgeable. We did not waste time or mistake in choosing Payless Water Heaters. Having a busted heater is stressful enough. Thank you and thank you Aldrin!

  • Review 40 (2024-12-17 - Rating: 5)

    Liked that they sent a photo of the service provider and truck in advance, texted details of appointment. Repair was done quickly, at a good price. Service provider stayed through some challenging moments and got the job done!

  • Review 41 (2024-10-28 - Rating: 5)

    Payless water heaters gave me a really competitive price match and did really high quality work in my house. I really appreciate the work from Jennifer, Evan, Jose and, Louis; they were very professional and flew way above our expectations!

  • Review 42 (2024-10-22 - Rating: 5)

    I experienced excellent customer service from start to finish. The representative who handled my service call ensured I was well-informed about the technicians arrival time. Throughout the service process, the technician was friendly and provided me with valuable information about both basic and preventative maintenance.

  • Review 43 (2024-12-28 - Rating: 5)

    Unbelievable service just like the old days very polite and professional Joey O was great thank you very much Joey O it was a pleasure... I would recommend Payless water heaters to everyone GREAT CUSTOMER SERVICE EXPLAINED EVERYTHING BEFORE SERVICE THANK YOU

  • Review 44 (2024-11-21 - Rating: 5)

    Same day full water heater replacement was very much appreciated! Daniel was also able to work independently at our property as we were juggling other commitments on the day of our repair which was also very much appreciated!

  • Review 45 (2024-10-01 - Rating: 5)

    Payless Water Heaters & Plumbing was wonderful. The person I contacted, Jessica, scheduled the appt. quickly and told me to expect Derrick and between what hours. Derrick was on time, very professional and efficient. He was very amiable and explained what was needed and told us what we needed to know for maintenance. He finished the job within two hours and cleaned up and took the old heater away.

  • Review 46 (2024-10-22 - Rating: 5)

    Payless Water Heaters was calming and helpful on the phone, when our water heater was pouring water out into our garage. They showed up promptly the next morning (we did not ask them to come over the night before, since they had talked us through turning the water to the heater off all ready), ready with a replacement if we wanted it … which we did!

  • Review 47 (2024-09-08 - Rating: 5)

    Daniel K. Responded the morning our water heater died, explained the options, and in a couple of hours had installed a new water heater and cleaned up the area. He was knowledgeable and on top of things. A fantastic experience!

  • Review 48 (2024-09-21 - Rating: 5)

    Very good experience throughout the whole process. Speediness of their response to careful installation and care taken to respect the property. The price was the best out of three estimates I received. I would definitely call again and recommend to my friends and family.

  • Review 49 (2024-11-28 - Rating: 5)

    Fantastic company and the tech was great. Gave me options, explained everything clearly and did a great job. Pricing was competitive as well since I shopped around before then.

  • Review 50 (2024-11-25 - Rating: 5)

    You guys were great. Responsive, communicative, and punctual. Mickey, who fixed our water heater was professional yet respective. Fantastic job, thanks so much!

  • Review 51 (2024-09-18 - Rating: 5)

    Dustin is knowledgable and taught me a lot about what and why I needed the water heater he recommended. I appreciated his honesty and patience with me. On top of all of that, he is such a nice young man! When I am ready to do my work, I will definitely hire Payless!!!!

  • Review 52 (2024-12-18 - Rating: 5)

    After several days of my hotel guests complaining about inconsistent hot water and telling me they are human popsicles, I called every plumber in the area. Payless was the only one to actually show up when they said they would, AND they came the same day. Miracle workers! They were professional, reliable, and didnt make me wait around like everyone else. From now on, Payless is my go-to for all plumbing needs. Because apparently, people cant even think about being cold and having water hotter than the sun is kind of important.

  • Review 53 (2024-09-06 - Rating: 5)

    When our water heater went out Ezequiel was very knowledgeable and patient. He took the time to explain our options and potential issues. He was very professional throughout the process and we would recommend him again and again.

  • Review 54 (2024-09-10 - Rating: 4)

    Great and showed up quickly and were highly responsive! Very experienced with replacing water heaters and tankless ones. Their packages seemed rather expensive…but they know what they are doing and are very helpful! I even called to discuss it with them and they couldn’t be nicer and have me a slight discount.

  • Review 55 (2024-11-24 - Rating: 5)

    Not happy with the Noritz water heater and their support in ensuring the customer must spend $300 a year to keep these delicate tankless machines operating. Enter Payless to save the day to rebuild it successfully. I don’t have competing estimates so hoping $1100 to rebuild this heater was competitive.

  • Review 56 (2024-08-16 - Rating: 5)

    Joel Herrera with Payless Water Heaters and plumbing installed a new hot water heater here at our residence this morning. He was on time, very efficient and hard-working. He did an excellent job in getting our new water heater installed and running properly. We are grateful for his efficient installation. Thank you for this great service.

  • Review 57 (2024-08-25 - Rating: 5)

    I was very satisfied with the phone tech and scheduling regarding our situation. Payless was very quick, accommodating, and reasonably priced. The tech that showed up on site, Danny, was very knowledgeable and helpful. We will definitely be using Payless if future projects come up.

  • Review 58 (2024-09-12 - Rating: 5)

    I am very happy with the work that David did in replacing my water heater. I appreciate the Payless water heater was able to give me a same-day appointment and get a new water heater up and running. David was efficient, polite, courteous, and answer all my questions. If you need a new water heater contact Payless water heater and ask for David .

  • Review 59 (2024-11-19 - Rating: 5)

    Very impressed with this company, wasnt expecting sameday service with a water heater replacement. Service was great, Derrick our installation was freindly and patient with my 20 question. He was extremely informative and detailed with his responses. I would highly recommend the use of this company.

  • Review 60 (2024-11-10 - Rating: 5)

    I chose this place because of the good ratings and their motto was, get hot water in hours, not days. I went for it and I was thrilled. I needed to replace my old water heater and they got in and got it done, in hours! Tristian, the installer, was professional and kind. He explained my options to me clearly and kept me posted on the progress. Kudos to Tristian and Payless Water Heaters!

  • Review 61 (2024-12-23 - Rating: 5)

    Evan was right on time & explained everything that was wrong with my water heater. he was professional & nice! i wish alll of my experiences with repair issues were this easy,

  • Review 62 (2024-09-29 - Rating: 5)

    Our 14 year old water heater gave out and Payless was there in hours. Diagnosis was either to fix or replace. Replacement was explained as the best option and was completed in hours, old heater hauled away.Well done !

  • Review 63 (2024-08-25 - Rating: 5)

    Super painless process, called at 7:30am on 8/25/2024. Payless sent Spencer out and got here at 8:30am the same day. Spencer was super patient in explaining their prices and how much everything would be. We ended up converting to a tankless system which I have no regrets with. He got done in 4 hours and hot water was working within seconds.If you need your hot water or any other plumbing that they do, I would highly recommend them. 10/10

  • Review 64 (2024-07-10 - Rating: 5)

    Our tankless water heater broke on Sunday, and Payless Water Heaters was recommended to us by our friend who used them on their house. They are open 24/7 and Jose was very helpful on the phone. We like the fact that this business is family owned and also you get a text with technician picture before they show up, so you know who’s coming. The technician Juan was able to come next morning to evaluate the situation and presented us with few options. We decided to go with replacement of our old unit. He was able to start the work the very next day and did a fantastic job! Our new water heater is better than ever, and we are very pleased with the quality of work. Highly recommended!

  • Review 65 (2024-08-06 - Rating: 5)

    Excellent and profisional service. The technician (Daniel K) was dispatched to my address within less than 30 minutes from my call. They explained all the needed work clearly, the work was performed to my satisfaction and they provided support later when needed. Great experience all around.

  • Review 66 (2024-09-17 - Rating: 5)

    The staff is friendly and the appointment system is easy to work with. The technician followed the procedure very well. Neat job to remove the old heater and install the new one. Explain the quote thoroughly and provided a competitive quote.

  • Review 67 (2024-08-20 - Rating: 5)

    Our old water heater went out on a Saturday morning. We called a couple of places and Payless was one of them. They were able to price match one of the quotes. We got from a different company. Derrick was the rep that came out and switched out our water heater. He was very efficient and thorough! Thank you Derrick and Payless!

  • Review 68 (2024-12-02 - Rating: 5)

    Although the information is not what I wanted to hear (my water heater has met the end of its life cycle), Evan was polite and very knowledgeable. He provided me with useful data and options for replacements.

  • Review 69 (2023-09-14 - Rating: 5)

    Payless Water Heaters responded promptly to my call for help after we discovered that my water heater stopped working. They sent Juan C., the technician. He was there very early the next morning, walked me through the steps he does to analyze the problem, found several issues that needed immediate attention for safety reasons that he had to address, and provided me unbiased list of options with pricing clearly articulated. I loved that Juan took the time to answer all of my questions, and after going through each one, I picked the best choice for me. No pressure at all, just good information. He completed the job to replace the unit, made sure everything was to standard and safe before he left. I HIGHLY recommend Payless and kudos to Juan. He represents the company well. Before and after photos attached.

  • Review 70 (2024-12-25 - Rating: 5)

    Did a great job and fast! Danial was a true professional with the installation looking great.Thank you

  • Review 71 (2024-11-21 - Rating: 5)

    Service provided was timely and much appreciated. Daniel K explained options and did an exceptional job performing the new water heater installation.

  • Review 72 (2024-12-20 - Rating: 5)

    Jaun C. with Payless Water Heaters was very kind and knowledgeable. He replaced my tank and did beautiful job. I am confident in my decision to use Payless!

  • Review 73 (2024-11-30 - Rating: 5)

    Our water heater started making horrible noises so we shut the heat off. We called and the repairman arrived the next morning, diagnosed the problem, went to store to purchase the part and was done by noon. Just in time for Thanksgiving, the next day. It was very expensive though.

  • Review 74 (2024-07-16 - Rating: 5)

    Highly recommend! Received incredible service from Darren. He really did a great job. Such an honest guy and explained everything to us and answered any of our questions.

  • Review 75 (2023-07-31 - Rating: 5)

    We had an excellent experience with Payless water heaters. Joey was friendly, knowledgeable and had a great attitude throughout the visit on a hot day. Professionalism goes a long way here! We are happy with our water heater and would recommend them in the future.

  • Review 76 (2024-08-21 - Rating: 5)

    Jose was very professional and on time. He was concise in explaining the issues and solutions which I appreciated. Best of all he didn’t price gouge me. I would definitely use this service again!

  • Review 77 (2024-07-21 - Rating: 5)

    Noticed our hot water heater started leaking overnight. Called PWH in the morning and a service call was scheduled later that morning. Daniel arrived earlier than the scheduled time. He was very courteous and professional during the visit. Daniel was thorough and took the time to answer all my questions. It was an extremely hot day working in the garage but Daniel maintained the same professional demeanor during the service visit.

  • Review 78 (2024-05-29 - Rating: 5)

    Highly highly recommend. Incredible service and great people. I’m a tough grader but appreciate personal and immediate response when you need it. I had my failed water heater replaced within 8 hours - great service, expertise, advice, work ethic and definitely highest value. Plus I enjoyed Joe - he’s authentic, a great person, and I could hang out with him for fun. I love supporting family owned local businesses who care for their customers. Thank you!

  • Review 79 (2024-11-26 - Rating: 5)

    Derrick came to help this morning with my heater. He is very friendly, honest, and easy to work with. Thank you Paylesswaterheater for having employees like Derrick. Will definitely use Paylesswaterheater in the future.

  • Review 80 (2024-10-03 - Rating: 5)

    Honest, fair and easy going. No pressure to sell or upsell. Very professional. They replaced water heater within 2 hours. I could have done it myself and maybe saved some money. But the convenience and them having WH in truck, replacing and throwing away old one was worth it.

  • Review 81 (2024-11-13 - Rating: 5)

    Payless was very responsive to my inquiry about not having hot water and had Tristan out the next day to figure out what was happening and did new installation that day. Tristan was very friendly and did a great job.

  • Review 82 (2024-11-04 - Rating: 5)

    Great response and communication from the start. Guy came out pretty quick, gave us several options. Work was done the same day. No issues.

  • Review 83 (2024-07-08 - Rating: 5)

    Jessica answered my call and scheduled a technician to come out the same day. The technician, Daniel K, reviewed the situation and provided options to repair or replace. I chose to replace my 19 year water heater. Daniel completed the installation within his estimate. He reviewed the new features and additional safety devices installed. Both Jessica and Daniel were very professional.

  • Review 84 (2024-10-14 - Rating: 5)

    Daniel came out to check our tankless water heater. He was on time, courteous, knowledgeable and very friendly. We recommend him highly. 😊

  • Review 85 (2024-04-08 - Rating: 5)

    Daniel did an excellent job Installing my new hot water heater works like a charm. Now.We have plenty of hot water with no problems whatsoever. I highly recommend payless water heaters and plumbing

  • Review 86 (2024-11-08 - Rating: 5)

    I was very happy with the service they provided. Daniel, was very helpful and did a great job. Thank you Payless water heater

  • Review 87 (2024-12-23 - Rating: 5)

    Carlos did an excellent job...very professional.Question: Can we get an owners manual describing servicing requirements?

  • Review 88 (2024-11-27 - Rating: 5)

    Very professional. Spencer was on time and did a great job swapping out my old tankless water heater with a new one all on the same day.

  • Review 89 (2023-03-01 - Rating: 5)

    Spencer experienced skill technician, every questions we asked he response and give inputs. His jolly and easy to talk too, very professional.

  • Review 90 (2024-11-12 - Rating: 5)

    Efficient. Came quickly. Excellent customer service and technician Would highly recommend Daniel K. and Payless Water Heaters & Plumbing. Also competitive pricing.

  • Review 91 (2024-12-06 - Rating: 5)

    Joey was very professional and friendly. He was very knowledgeable and on time. I would definitely use this company again in the future.

  • Review 92 (2024-10-08 - Rating: 5)

    Every technician that worked on my repair was very informative and professional. When the techs had to return to troubleshoot an issue it was resolved satisfactorily. My questions were answered in great detail, which gave me confidence in the technicians understanding about the product and their skills.

  • Review 93 (2024-12-28 - Rating: 5)

    Very professional and thorough. Explained all details of installation. I would recommend using their services.

  • Review 94 (2024-10-22 - Rating: 5)

    Ezequiel was professional and thorough in explaining the particulars of the install and went over the necessary information on the new water heater unit! I appreciated his attention to detail as well!

  • Review 95 (2024-10-25 - Rating: 5)

    Jerry did an awesome job. He was punctual, explained everything and quoted a great agreed upon price.

  • Review 96 (2024-08-28 - Rating: 5)

    Technician Jerry was very helpful and informative. We were able to resolve my water heater problem without hassle.

  • Review 97 (2024-12-03 - Rating: 5)

    Payless water heaters has been professionally run… special shout out to Juan C., he was patient ang professional with my questions… i was looking for someone to fix my water tank heater and instead found a friend…

  • Review 98 (2024-11-03 - Rating: 5)

    Donovan was on-time, professional, able to diagnose the problem and fix the issue while getting the maintenance work done efficiently! Very kind and personable!

  • Review 99 (2024-11-19 - Rating: 5)

    I must say, I am vey pleased. The price is fair, and the worker did extra work without my request. Thank you for the good job.

  • Review 100 (2024-12-15 - Rating: 5)

    Very patient and courteous, as we had to explain over and over again to my landlord over phone what the job entailed. Carlos completed the job within 30 minutes. 👍

  • Review 101 (2024-09-02 - Rating: 5)

    Very professional and well executed home installation of a new Bradford White 50 gal. natural gas water heater. Highly recommend.

  • Review 102 (2024-12-10 - Rating: 5)

    Payless was able to respond immediately. Their technician, Carlos, was prompt. His work was professional and efficient. I recommend Payless.

  • Review 103 (2024-10-08 - Rating: 5)

    David H the tech was absolutely amazing installing my water heater. Very thorough. David and Payless Water Heater and Plumbing the best

  • Review 104 (2024-10-18 - Rating: 5)

    Very fast response and good work.Jose did a good job and was a pleasure to work with. He came equipped with everything he needed.Please do not show my name on this post.

  • Review 105 (2024-11-17 - Rating: 5)

    Danny C did a great job! He was friendly and professional. Very positive experience.

  • Review 106 (2024-07-18 - Rating: 5)

    Very thorough explanation, good prices, good discount offers, good warranty and they get the needed permit and make sure everything is up to code. Plus I learned that theres a $600 rebate from SoCal gas. When its here and the jobs done, Ill let you know about efficiency and quality of the work.

  • Review 107 (2024-11-15 - Rating: 5)

    I haven’t selected a company yet, but I was very happy with the time Daniel spent going over the proposals.

  • Review 108 (2024-06-08 - Rating: 5)

    Excellent service staff was very polite had waterless heater tank up running less than 24hrs. Will be calling on them for future plumbing needs. We especially loved that Jared explained the whole function of heater and answered all our questions. Yes will recommend to family and friends.

  • Review 109 (2024-10-24 - Rating: 5)

    Very pleased with Payless water heater service.Prompt and curtios and knowledgeable. Will definitely use in the future.

  • Review 110 (2024-03-24 - Rating: 5)

    We very much appreciated the speed, service, and most satisfactory care of our *ancient* leaking water heater by Payless Water Heaters & Plumbing. The technician, Darren, was most efficient in explaining what was going on with our water heater after thoroughly examining it upon arrival. We also gratefully appreciated his breakdown of the new installation, the process, and the price. We look forward to the replacement of our appliance and would definitely recommend this company to others in need of water heater services. 😊

  • Review 111 (2024-06-24 - Rating: 5)

    They showed up on short notice & fixed my water heater quickly & professionally. Carlos could not have been more polite and proficient. We will use them again & recommend them highly!!

  • Review 112 (2024-11-07 - Rating: 4)

    My service rep was great, but you didn’t offer what I called about, still, we might take the option tge rep suggested.

  • Review 113 (2024-10-16 - Rating: 5)

    Both the maintenance tech Evan and the installer Spencer were extremely knowledgeable and professional, Payless is doing something right with their hiring, training, very happy with their work

  • Review 114 (2024-12-15 - Rating: 5)

    Jose was professional, courteous and answered my questions. I had a pleasant experience and would recommend Payless to my friends. Thank you.

  • Review 115 (2024-06-21 - Rating: 5)

    Excellent service for our Noritz tankless water heater. Called in for a routine service call at noon and an appointment was scheduled for same day. Jose S. Arrived within a hour and completed a thorough service. Will use every time.

  • Review 116 (2024-10-29 - Rating: 5)

    Explain to me thoroughly why the leak happened. He also suggests that the tankless heater should be maintain yearly so to avoid such incident to happen.

  • Review 117 (2024-11-10 - Rating: 5)

    Same day appointment, great communication on when technician would arrive. No forceful up sales. Really good company.

  • Review 118 (2024-11-07 - Rating: 5)

    Dustin was prompt, efficient, good at explaining the problem, and even diagnosed and resolved another plumbing issue at our house.

  • Review 119 (2024-09-24 - Rating: 5)

    Jared was great. On time and performed the work well. The only negative was having to negotiate a very different price for the job.

  • Review 120 (2024-09-23 - Rating: 5)

    The service was quick and efficient. Setting up the appointment was easy, price was as quoted.Dustin was friendly and pleasant.

  • Review 121 (2024-12-07 - Rating: 5)

    Joel was awesome. He was super friendly and provided helpful information + recommendations.

  • Review 122 (2023-05-10 - Rating: 5)

    Juan And Daniel and Gabriella (dispatcher) were all very top notch professional, great energy, came across as appreciative of my business, polite, knowledgeable and communicative. I am a contractor and have a great amount of knowledge and experience with homes and have hired many subcontractors over decades. I’d give Payless, their product and staff a solid A+. Thank you guys.

  • Review 123 (2025-01-04 - Rating: 5)

    Payless responded quickly when I had a problem with my old water heater. Spencer, the technician, was kind, patient, helpful, knowledgeable, and skilled. He explained everything I needed to know about tank and tankless water heaters and the different levels of coverage going forward. Once I had made my decision, his installation was clean, careful, and exacting. I feel lucky to have had such good service. This is a trustworthy company.

  • Review 124 (2024-10-19 - Rating: 5)

    Joel and Tristin with Payless water heaters did a fine job swapping out my water heater. Left the property clean and secure.

  • Review 125 (2024-09-13 - Rating: 5)

    Aldrin did a great job installing my new water heater! He was professional and very kind. Great job!

  • Review 126 (2024-05-27 - Rating: 5)

    I called and the company sent out a technician very quickly. Had my tankless water heater installed and completed within about 4 hours. Spencer, the technician was very nice and efficient. Good communication with the appt time etc. I would definitely recommend this company

  • Review 127 (2024-05-29 - Rating: 5)

    Fantastic experience! Danny our technician was amazing. Jessica and Jennifer in the office helping me organize my appointment and keeping updated the whole time on Danny’s ETA! Incredible team!

  • Review 128 (2024-09-04 - Rating: 5)

    David was professional and thorough. He got the work done in no time. I really appreciated how he was friendly and kind too.

  • Review 129 (2024-09-20 - Rating: 5)

    Thanks to the professionalism of Chris S. But not so much of Josh, we were able to resolve this minor issue successfully. Jessica was very kind and efficient.

  • Review 130 (2024-11-18 - Rating: 5)

    Joey was very professional and thorough. I would definitely recommend Payless for any future work needed.

  • Review 131 (2024-12-17 - Rating: 5)

    We’ve been impressed so far with our experience with Payless. They have quick, responsive and helpful.

  • Review 132 (2023-03-02 - Rating: 5)

    We caught this just in time, i was taking hot showers on borrowed time, it really was a ticking time bomb. i called Payless in the morning and a couple hours later they were in my driveway. Installed a new one, and took the old one away. perfect.

  • Review 133 (2024-05-22 - Rating: 5)

    Great work and friendly team! They were able to install a new water heater, remove the old one and identify an issue with our gas line all in one day. Highly recommend!

  • Review 134 (2024-09-23 - Rating: 5)

    Great communication, spencer helped me and explained everything in detail and what the problem entails thoroughly with a good attitude. i will be going with Payless to replace my water heater 😁

  • Review 135 (2024-05-29 - Rating: 5)

    The technician from Payless was very professional and informed me of the various choices to replace /upgrade my water heater, along with various rebates available. I appreciated the extra time he took to show me photos and detailed descriptions of equipment, warranties and comparisons between products.

  • Review 136 (2024-08-30 - Rating: 5)

    Joel was great. Very professional and efficient. Looking forward to seeing him again for my next service.

  • Review 137 (2024-02-18 - Rating: 5)

    High praise for Payless Water Heaters. All personnel I dealt with were professional, helpful and accommodating. I got quotes from 5 different companies. Payless, for the exact same product, was the least expensive. They described all the work that would be performed, what actions were needed to be up to code and offered various options for my consideration. Never felt any pressure. Ezequiel R., was the individual who came to my home and provided my quotes and also was the one who installed my water heater. Outstanding service. Ezequiel was professional, friendly, knowledgeable and explained all the steps and actions being taken. He answered my many questions in a way that was easy to understand. He was very thorough in his work and cleaned up well after completion. Extremely pleased with Ezequiel’s performance. I definitely recommend Payless Water Heaters and Ezequiel R.

  • Review 138 (2024-11-25 - Rating: 5)

    He put in a great amount of time and effort. Was very passionate about his job and made sure he double checked everything

  • Review 139 (2024-09-19 - Rating: 5)

    Ezekiel was professional, Answered all my questions, Got me the best deal.Cleaned up after the work, hes the best.

  • Review 140 (2024-08-13 - Rating: 5)

    Joel repaired our water heater, and explained each aspect of the repair work. We are completely satisfied with Payless.

  • Review 141 (2024-08-29 - Rating: 4)

    Michael did his job well. Unfortunately problem happened when I had guests in my house, but it took a few days when a technician became available.

  • Review 142 (2024-11-29 - Rating: 5)

    Joel was great. He knew what the problem was and we got it installed. Great service

  • Review 143 (2024-07-29 - Rating: 5)

    Although I haven’t use their services, I was thankful that the office was able to send a technician right away to diagnose my problem. Appreciate and satisfied with their communication process.

  • Review 144 (2024-06-08 - Rating: 5)

    Carlos Ramirez was a wonderful technician. He explained everything clearly and put us at ease. I would recommend him because of his professionalism and how courteous he was. Great experience.

  • Review 145 (2023-12-14 - Rating: 5)

    Title: Outstanding Service from Payless Water Heater and Technician Daniel K!Rating: ⭐⭐⭐⭐⭐ (5/5)I cant emphasize enough how impressed I am with the exceptional service I received from Payless Water Heater and their phenomenal technician, Daniel K. Our trusty 12-year-old water heater decided to throw in the towel on a dreaded Sunday evening, leaving us without hot water. Panic mode was in full swing until we reached out to Payless, and they swooped in to save the day!First and foremost, Im a fervent advocate for energy efficiency, and Im absolutely thrilled to report that Payless Water Heater exceeded my expectations in this regard. When I expressed my desire for an energy-efficient solution, they not only met but exceeded my expectations. By Monday morning, Daniel K. was at my doorstep with a smile and all the expertise needed to transform this water heater crisis into a distant memory.Daniel recommended a state-of-the-art heat pump system that has not only restored hot water to our lives but is also saving me a small fortune on my utility bills. I couldnt be happier with the outcome, and I genuinely appreciate the attention they paid to my energy efficiency concerns.What truly distinguishes Payless Water Heater is their unwavering honesty and integrity. There was no attempt to upsell me on unnecessary products or services. In fact, they took the time to answer every single one of my questions and explained every detail, ensuring I felt fully informed and confident in my decision.The entire process, from my initial call to the installation and subsequent follow-up, was executed with the utmost professionalism and courtesy. Dealing with Payless Water Heater felt like dealing with genuine, good-hearted individuals who had my best interests at heart.If you find yourself in need of water heater services, I wholeheartedly and without reservation recommend Payless Water Heater, with a special request for Daniel K. These folks consistently go above and beyond to provide top-tier service, exhibit unwavering honesty and transparency in their dealings, and genuinely prioritize customer satisfaction. Thank you, Payless Water Heater and Daniel K., for your outstanding service, ensuring I had hot water by that very evening!

  • Review 146 (2024-09-23 - Rating: 5)

    Daniels communication, professionalism, knowledge, and efficiency is impeccable. I highly recommend using this company for any of your future needs.

  • Review 147 (2023-12-25 - Rating: 4)

    These folks did a great job repairing our old water heater instead of insisting that we were overdue for a new one (which we are!). And the charge was very reasonable. I gave them 4 stars instead of 5, though, because they advertised same day service, when, in fact, it took several days, and they were a little later arriving. Same day would have been very nice, especially as the technician had the part on his truck! The late arrival not so much a problem as we had staff working all day.

  • Review 148 (2023-04-08 - Rating: 5)

    Payless Water Heaters / tech. David H Installed a tankless system in just a few hours after our tank died and flooded the garage leaving us with no water for a day . Needless to say I was stressed, tired and miserable and David evaluated our situation and we choose ,the best option for us; to install a tankless system. we went with in house financing which they made very easy to do . Literally 2 phone calls and a fewe hours of work and the mess was gone and we now have endless hot water. It is awesomeness! 5+*s Thanks you David and Payless Water Heaters

  • Review 149 (2024-04-02 - Rating: 5)

    I would highly recommend Payless Water Heaters & Plumbing. Jared was able to explain to us the different options we had and at the end did a fantastic job!

  • Review 150 (2024-04-08 - Rating: 5)

    Ezequiel Did a great job for my in laws replacing water tank. Thorough going through what the issue was and what needs to be done. Provided me pictures of before and after. He was professional and polite. Super job. Thank you!

  • Review 151 (2024-02-15 - Rating: 5)

    My ao Smith water heater (tank) of 13 years stopped heating. Discovered no hot water Monday night and called before 8am Tues morning for two estimates. Payless was the second call and I was disappointed they couldn’t make it out until Wednesday morning when their web-site is advertising same day response. Payless told me they would beat any written estimate I received. First company came out Tuesday morning and left a written estimate, replacing with a Bradford White model.(the estimate cost me $65). I figured it would be worth it to go one more day without hot water if I could save a couple hundred dollars. (Payless also advertises $200 off if installed same day) So Payless showed up as scheduled and provided me a price with the exact same Bradford White model. Without sharing my previous estimate it came in almost exact same price, however, they did honor the $200 off. So bottom line I saved $135 with Payless after considering the fact I spent $65 on my first estimate. The technician (Ezequiel) was friendly and did a very clean and professional install. He explained everything he was doing and answered all my questions. I would definitely recommend Payless.

  • Review 152 (2024-06-07 - Rating: 5)

    Less than 2 hours and I had a new water heater installed and ready to go. My Tech was great and everything looks better than ever. Would recommend to any and all. Thanks.

  • Review 153 (2023-05-05 - Rating: 5)

    Thomas B. was the consummate professional, providing detailed information on my options for replacing my moms water heater. She decided to go with the tankless gas water heater, and he did the entire job for the original flat fee stated, and not a penny more, in one day, and in an amount of time a few hours less than he originally estimated, successfully navigating some unexpected structural challenges along the way. Thank you Thomas for a terrific experience, my moms tankless water heater instantaneously transformed her home comfort and she looks forward to the significant overtime energy savings as well.

  • Review 154 (2024-11-19 - Rating: 5)

    Evan was the picture of a professional. I would highly recommend him and your company.

  • Review 155 (2024-10-01 - Rating: 5)

    Ezequiel did a great job! He was on time, he worked fast, he kept the area clean, and he answered all of my questions.

  • Review 156 (2025-01-03 - Rating: 5)

    Prompt service. Plumber was very knowledgeable, polite and efficient.

  • Review 157 (2024-03-21 - Rating: 5)

    The price was too good to be true and the service was top-notch. Spencer was professional and informative. He completed the job very quickly and the area was super clean afterwards. I highly recommend Payless Water Heaters.

  • Review 158 (2023-11-20 - Rating: 5)

    Carolina was very pleasant to talk to, she explained how everything works with the service and made the appointment for the next day. Danny was extremely nice. He was very knowledgeable and willing to help. He explained the different options and then gave us the information we needed to make a decision. He did a great job installing the new tankless water heater.

  • Review 159 (2024-01-04 - Rating: 5)

    I was impressed by their professionalism, that are efficiency and commitment. The operator has been very kind and helpful on the phone trying to provide us a faster service. Next morning, Daniel knocked our door. He changed the old water heater into a new one fast and accurate.

  • Review 160 (2023-01-24 - Rating: 5)

    Hot water heater went out called the number on the tank in Hayward they cancelled the morning the job was to be done. So I called this number and they came on the day they were early and when I came home from the doctors they were here let them in and just got it done took away the tank cleaned up after work was done just what I needed a hot shower. I was Not happy with the first company but this one made up for it

  • Review 161 (2024-01-06 - Rating: 5)

    We had water leaking from our thankless water heater. Right away, Payless Water Heater sent someone, Thomas. He was awesome!!! He explained and answered all our questions, which took some time. He stayed until it was completely dark and freezing cold to get the job done. Excellent work. If I recommend anyone for the job, Id definitely recommend him. On top of that, we had some water pressure issues in the house, and he took the time to check it out, answered questions, and gave recommendations. Just an all around great guy. Thank you so much for going above and beyond!!!

  • Review 162 (2024-12-27 - Rating: 5)

    Excellent service. Technician was very courteous and helpful.

  • Review 163 (2023-11-29 - Rating: 5)

    Had an issue with my vent line on my water heater. Joey came out and was really friendly and professional. He was informative and replaced my vent line and installed it the right way. Whoever installed what I had before didn’t do it properly so I’m glad I had it done. It cost more than expected but it had to be done. Joey is the man

  • Review 164 (2024-04-06 - Rating: 5)

    The service was outstanding. From my initial call for service , Jessica was so helpful and professional. Danny my service man was on time , knowledgeable , he left a clean work area and answered all my crazy questions before he left. I would highly recommend Payless water heaters and air conditioning .

  • Review 165 (2024-07-21 - Rating: 5)

    Prompt, efficient service. Daniel D. arrived when he said he would and had the water heater unit replaced in less time than he predicted.

  • Review 166 (2023-11-21 - Rating: 5)

    Very pleased with our experience from start to finish. Called in on Saturday and spoke to Josh who was very knowledgeable and transparent in our conversation. Josh had two professionals, Juan and Zeke at our home first thing Monday morning. Also Very knowledgeable and down to earth men looked at the job and confirmed the price Josh spoke to me about. They went straight away to purchase the new Norwitz tankless water heater and all of the parts needed. Returned shortly thereafter and proceeded to swap out the old unit for the new.The entire time they were on the property they were working hard all while keeping a great cheerful attitude.After they completed the job, they explained everything they did and repeatedly asked if we had any questions. Juan and Zeke left the area actually cleaner than they found it.Great experience.

  • Review 167 (2024-05-29 - Rating: 5)

    Payless Water Heating was great to work with, quickly responded to my service request and the technician completed the job in a professional, timely manner. I recommend this company for all water heating services.

  • Review 168 (2024-01-11 - Rating: 5)

    Very happy with this company and would use them again without hesitation. Technician Gary knows his tankless water heaters and did a fine job troubleshooting. He was thorough and took his time on this project which we appreciate. Gary was even kind enough to fix a gate (that my dog ruined)Thank you Payless!

  • Review 169 (2024-10-05 - Rating: 5)

    Satisfied with knowledge and service of Ezequiel our technician. Very friendly. Job was completed same day.

  • Review 170 (2024-12-01 - Rating: 5)

    Had an urgent hot water heater replacement need and was able to get a complimentary in-home estimate for same-day service. Technician Evan provided package options and was able to price match an in-home quote I received earlier in the day for the same set of services as another company, including items that would ensure bringing things up to current code. The Appointment Setter and Technician were very courteous and Evan was able to arrive earlier than the originally given time window which is greatly appreciated.

  • Review 171 (2023-09-26 - Rating: 5)

    We had a great experience with Payless Water Heaters. The technician who installed our new water heater, Joey O, was incredibly informative and patient. He answered all our questions and was sensitive to our concerns about time and budget. In the end, Payless provided excellent service and quality for the best possible price.

  • Review 172 (2023-12-20 - Rating: 5)

    These guys were great. Joey O came by and fixed our water heater. He was on time and worked hard to get the job done. The warranty needed to send out an extra part so the job got delayed to the next day, but he was promptly there the following morning and restored the hot water. Thanks Joey and thanks Payless!

  • Review 173 (2024-11-27 - Rating: 5)

    Technician very respectful and prepared, very informative about issues that cause tankless water heater to shut down

  • Review 174 (2024-02-17 - Rating: 5)

    I had Payless install 2 new Noritz EZ-111 Units in my home. The install was a challenge, and Daniel was fantastic. Very clean, responsible, friendly, informative, overall great service. And Josh at the office was the same. Prior to installing the units, we tried to fix my old Noritz, but it was too far gone. Payless went the extra mile every time. Highly recommend. Definitely ask for Daniel to do your service.

  • Review 175 (2024-01-01 - Rating: 5)

    Got my water heater replaced same day when Thomas came over. He was quick and efficient, explained exactly what he was going to do.

  • Review 176 (2024-02-23 - Rating: 5)

    Plumbing aint cheap, but I was very happy with the service provided by Payless Water Heaters, and specifically by Thomas B. He was professional and had a great attitude. I appreciated that he explained everything very thoroughly. I would recommend him for sure.

  • Review 177 (2025-01-01 - Rating: 5)

    He could have sold me an entire unit instead of lighting the pilot light. I will be calling them when I need a new unit.

  • Review 178 (2024-12-04 - Rating: 5)

    Quick service. Reasonable rates very honest and capable service man. Very very please. Highly recommend

  • Review 179 (2024-11-29 - Rating: 5)

    1. Initial phone service was excellent. Where 2 other companies had significant wait times for appointments, they had someone out in less than 2 hours.2. Daniel, the installer (water heater) went over the whole process thoroughly, in advance. And he knew to explain it in laymans terms so I understood everything he was about to do in the installation.3. He went to work immediately and had a new water heater in and running in less than 2 hours.4. Couldnt be happier with the service. This is the second time I had a great experience with this company.

  • Review 180 (2023-05-11 - Rating: 5)

    My water heater went out on me, and Payless was able to provide service on the same day. Jenny took my call and got me scheduled at a convenient time, and Max P was my technician who gave me a lot of information and two options for a solution. I decided to replace my water heater, and he had all the parts required in the truck at a reasonable cost. I am very happy with the service and speed, and to support this locally owned business!

  • Review 181 (2023-07-02 - Rating: 5)

    Daniel was amazing, he assessed my water heater and advised that it would possibly need to be replaced due to all the sediment build up over the last 8 years. I haven’t had my heater serviced since it was put in 8 years ago. He didn’t believe the flush would work at this point. However, to put my mind at ease he flushed my water heater for me. I wanted to be sure the flush wouldn’t work before I took the next step to get a new water heater. I told Daniel if the flush doesn’t work he will be my first call to put in a new one. So far so good. Daniel was very informative, showed me each step of the way what he was doing. I was very happy and pleased.

  • Review 182 (2023-12-05 - Rating: 5)

    We just today had our old, broken water heater replaced by Payless. The entire experience, from our initial conversation with Candice, to the actual repair performed by Juan, was timely and very professional. Most of my communication was with Juan. He explained my options very clearly and began work. He was very no nonsense and efficient and was finished in what I thought was record time. In addition to replacing the tank, he upgraded my gas and water lines and brought everything up to code. When he left, the water heater area was cleaner than when he arrived. I would strongly recommend Payless and ask for Juan if you want an excellent experience.

  • Review 183 (2024-03-03 - Rating: 5)

    Very happy with the fast service and professionalism of the company, and especially Thomas our service tech. Our water heater was up and running in a few hours. We would highly recommend Payless!

  • Review 184 (2024-10-26 - Rating: 5)

    Water heater was delivered as promised, on time. We love to support family owned businesses.

  • Review 185 (2023-10-30 - Rating: 5)

    Payless was professional and courteous from the beginning with our initial phone call.Spencer (our installer) was very knowledgeable and informative as well. He was timely and informed us of all of the available options for our water heater.I would and will definitely use and recommend Payless water heaters going forward!

  • Review 186 (2023-07-23 - Rating: 5)

    Had a leaky water heater on the weekend and they were able to send someone out the same day! The gal that answered the phone was polite, very helpful and even gave us a call when they had a definite time of arrival. The installer did a good job at explaining our options and help us to make an informed decision. Once the decision was made, he got right to work and did an amazing job! Fast and efficient.

  • Review 187 (2024-07-16 - Rating: 5)

    Darren is fast and efficient and an honest guy. Extremely empress of his work ethics and customer service.

  • Review 188 (2024-12-31 - Rating: 5)

    Fast and professional ! Joey and Evan we’re great!

  • Review 189 (2024-03-01 - Rating: 5)

    I was charged less than the original estimate. Great communication via email and text. Also got alerted when technician was on his way to my house. My only recommendation is to improve phone communication -half my calls to the office were not answered or dropped after being transferred to the extension. Not sure if this was due to the volume of calls...

  • Review 190 (2024-02-08 - Rating: 5)

    Daniel was so polite and very professional. He explained everything thoroughly and gave me lots of options on how we could move forward with the repairs. He also left the area clean and organized. I’m so glad we called Payless.

  • Review 191 (2024-06-18 - Rating: 5)

    Once again, Joey was dependable. My water heater is working again. He showed me how to restore it in case it won’t work again. He assured me of its warranty that any broken part will be replaced within 6 years - just call them.

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