Generator Supercenter of NW Arkansas

Located in Springdale, Arkansas

Address: 7321 W Sunset Ave suite b, Springdale, AR 72762, United States

Phone: +1 479-413-0034

Rating: 4.8

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Comments

Review 1 (2024-11-25 - Rating: 5)
I had done my research and felt like I had found the BEST company to purchase my whole house generator from. I didnt realize that I had also found the BEST customer service in Northwest Arkansas! Her name is Teanna Gunneman and she is the Install Coordinator. She is very friendly and an excellent communicator!! She was always keeping me informed of every step of the process and explained anything that I didnt understand. Tenna made this a wonderful and very positive experience!!!

Review 2 (2024-10-17 - Rating: 5)
My experience with Generator Supercenter has been very good. Everyone, including the salesman, installers & maintenance man were very knowledgeable & answered all my concerns. I look forward to the peace of mind it gives me knowing I could possibly be of help in the event of an unexpected outage.

Review 3 (2024-10-03 - Rating: 5)
I am very pleased with the generator monitoring service provided to me by Generator Supercenter of Northwest Arkansas. The service technician , Colton, always does a very thorough job on his annual maintenance servicing. Hes a pleasure to work with. Additionally, Juan (the office manager) and Hannah (office staff) are always to the point and very helpful when I call!

Review 4 (2024-11-12 - Rating: 5)
Recently had a Generac 26kw standby generator installed at my home and really appreciate the service provided by Generator Supercenter. When considering which generator to install between Generac, Koehler, and Briggs and Stratton, the only place to return my call was Generator Supercenter. The sales advisor was pleasant and professional, did a home visit and explained to me my options. We did initially have some installations problems, first with local generator supply, then an unfortunate same day cancellation by the contracted electrician on the second attempt at installation, but the staff at Generator Supercenter were helpful and accommodating. As the generator was finally being installed, the electrician noted a critical problem with electrical arcing in my meter box and in my circuit breaker box (was a huge fire hazard!), so installation required 2 days, but again, staff at Generator Superstore was kind and professional calling to check on my family. Finally, the technician from Generator Superstore came out to orient me to the generator, test it and hook up the Mobile link so I could monitor the generator on my phone. Even though I had multiple unexpected events with the installation (I am very happy they found and corrected the arcing and melting of my circuit breakers), the folks at Generator Superstore were professional, helpful and accommodating. I was so pleased with them that I have signed up for their generator maintenance program. Don’t bother with other generator suppliers/installers - they probably won’t even call you back. Stick with the professionals!

Review 5 (2024-10-23 - Rating: 5)
We had our 1 year service by Colton on our standby Generac generator. He was right on time and tested & cleaned our equipment in a courteous & timely manner. He also was able to give tips on maintenance and upkeep.

Review 6 (2024-05-30 - Rating: 5)
The process of purchasing a whole home generator from Generator Supercenter has been a pleasant experience. It started with the sales man who came to our home. Mike B explained the total process with patience answering all my questions but with no pressure. Once we made our decision and the contract was signed we were contacted to set appointments for each step of the installation. Last we had a go live appointment to be shown how it worked and went live. What timing. It was one week before the tornado. Our generator worked as planned during the 2 day power outage. During that outage I had some questions. I was able to call the 24 hour phone line on Sunday, leave a message and quickly received both a call and a text to answer my questions. I recommend Generator Supercenter, and would use them again if needed.

Review 7 (2024-09-25 - Rating: 5)
I had the best customer experience dealing with Hannah. She was extremely helpful and answered any questions I had. If you need any help I highly recommend asking for her!

Review 8 (2024-10-30 - Rating: 5)
Generator Supercenter of NWA was exceptional from start to finish, the installed my Generac whole home generator with expertise! Excellent communication, financing and installation! Highly recommend!

Review 9 (2024-09-30 - Rating: 4)
The service workers on site were great. The office told us to notify the gas company at 4PM on Friday to be at my home on Monday. That was an exercise in futility. Otherwise things went very well.

Review 10 (2024-12-07 - Rating: 5)
I visited with several generator vendors before deciding on Generator Supercenter, and I definitely made the right decision when I chose them. I knew my exact cost from the beginning, no surprises or unexpected charges. I had issues with my natural gas supplier which complicated the installation, but Generator Supercenter worked with me and the gas company to get the installation done. I am very happy with Generator Supercenter and I will definitely recommend them to anyone looking to purchase a generator.

Review 11 (2024-03-10 - Rating: 5)
I was very impressed with the young man who came out to the house. He was very professional, courteous, knowledgeable, and got the maintenance done very quickly. We have not had any other problems with our generator. I will definitely call them again for the scheduled maintenance or any other problems we may have with our generator.

Review 12 (2024-07-29 - Rating: 5)
This was my first experience with Generator Supercenter. I couldn’t be happier. My Technician name was Coltan. Very knowledgeable and professional !!

Review 13 (2024-09-26 - Rating: 5)
Everyone was so friendly and helpful, I spoke with Hannah and she guided me right through it. Thank you guys for making the process so easy and efficient.

Review 14 (2024-05-07 - Rating: 5)
Ordered Generac 24K Home Backup Generator installed replaced a generator that Bud Anderson installed was too small for our house. Did a Great Job

Review 15 (2024-09-30 - Rating: 5)
Very pleased with the employees that were out to do their part to ensure that I had a product that would work when needed. Overview given as to what the employees would be doing upon arrival. Whenever I had questions for them, they were able to give me the answers. Once they were completed with their task, they would review with me information that I needed to know regarding my generator. Throughout the process very professional along with individual that I had phone contact with.Thank you everyone for your service.

Review 16 (2023-06-08 - Rating: 5)
After a tornado left a path of destruction for miles in Little Rock on March 31, 2023, I made the decision to purchase a Generac generator from Generator Supercenter of NW Arkansas. Garrett Sheckles, Manager, answered all of my questions about the process professionally and assured me I was making the right decision. I was also happy to learn his company will routinely monitor the generator to assure it will always run efficiently in time of need. I wish Generac Supercenter good fortune as they make plans to expand their business to the Little Rock area.

Review 17 (2024-10-25 - Rating: 5)
Service man was professional and provided information about all steps of the annual check

Review 18 (2023-11-15 - Rating: 5)
Everytime I call up to store they are always so kind. They always help and answer all my questions for me. I always feel like one of the family members when I talk to them

Review 19 (2024-07-02 - Rating: 5)
Very helpful in fixing a problem they didn’t create. Great service!

Review 20 (2023-09-16 - Rating: 5)
Great team, service and quick response to generator work requests. Installed battery and oil warmers to help avoid start issues in winter.

Review 21 (2023-05-24 - Rating: 5)
From beginning to completion the installation went just as I was told. I could not be happier with my choice to use Generator Supercenter.