Norco Heating and Air Conditioning

Located in Spokane, Washington

Address: 5103 E Trent Ave, Spokane, WA 99212, United States

Phone: +1 509-252-0024

Rating: 4.2

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Review 1 (2024-12-12 - Rating: 5)
First class operation. Had technician out last week informed me my 29 year old Lennox heat pump had done its job. Asked for, got quote on repairing the relic, that was a exercise in futility. He had Pete come out next day foe estimate and logistics on new heat pump and heat exchanger ( electric furnace). I OKed the estimate he sent me the next day, a Friday. He got back to me later in the day asking if next Wednesday was good, Absolutely ! The crew showed on time worked tirelessly until 6:00 PM. All work was explained and agreed to throughout the tear down (They saved the old heat exchanger for me as it still functioned), and installation. The old unit was nice, however this setup with 29 years for advanced technology is working outstanding. Excellent workmanship professional, courteous from start to cleanup. You need hvac work call Norco, you will not be disappointed.

Review 2 (2024-08-17 - Rating: 5)
Absolutely The BEST! NORCO has taken exceptional care of keeping me & my home both cozy and cool for the last 25 years or so. Highly recommended by a friend at work way-back-then and I’m forever grateful. Thanks to my buddy and to NORCO!

Review 3 (2024-09-06 - Rating: 5)
Jared of Norco heating diagnosed the problem with our furnace, ordered parts on his phone and was back the next day to completed the repair. He saved us over $10,000 as another company said we needed a new furnace. I’m sticking with Jared and Norco from now on, I’m not letting anybody else look at my furnace.

Review 4 (2023-09-14 - Rating: 5)
Norco is exceptional! They have terrific customer service, their technicians are knowledgeable, friendly and professional. They are thorough and mindful of cleaning up after themselves because the work they do can be messy. Norco came in with the lowest bid to upgrade our home’s wiring to get it ready for central air (which they also installed and did a fabulous job!) They also added additional outlets throughout our home. We have called them back to our house twice to change / fix minor issues from the initial re-wire last year, both times free of charge and within hours of my call - they 100% stand behind their work like no other company I have ever experienced. I would recommend Norco to anyone. Thank you for taking such great care of your customers!

Review 5 (2024-07-26 - Rating: 5)
Jared was great. I’ve never had mini splits before and Jared educated me on care and maintenance, looked at all the units and the main outdoor unit and explained everything he was doing. Really great experience. Thanks!

Review 6 (2021-06-26 - Rating: 5)
We are very satisfied with our service from Norco! They installed a new gas furnace, new A/C unit, and a new smart thermostat for us. Their estimate was very competitive, and they even included removing the old gas tank as part of their estimate rather than charging us an extra $1000-1500 that some other companies were going to do. The team that installed everything was very efficient and extremely polite and professional. I dont think they realized how much sound travels through our air ducts, so I could hear them pretty well when I was in the babys room and they were working in the utility room below me, but even then they were very polite and professional with each other. They did it all in two days and did a very thorough job cleaning up after they were done. They also took care of all the paperwork for the Avista rebates and the registration for the extended warranty with Lennox, so we didnt have to do a thing besides sign our contract with Norco and pay them. We would definitely recommend them!

Review 7 (2024-05-02 - Rating: 5)
Consistently competent service and helpful staff over the years. Today Jerry, in addition to seasonal maintenance, took the time to review safety factors, how to monitor changes in our aging HVAC systems, what to look for in future updates. Very useful info.

Review 8 (2021-05-18 - Rating: 5)
Had five quotes from various companies, and chose Norco as our AC installer, mainly based on a family members recommendation. They were easy to work with, scheduled me in quickly (I know theyre really busy with the hot spring weve had) and everyone I came in contact with acted very professionally. The two installers that came were the quietest Ive ever had for home repairs and were quite efficient. Thrilled to have a new AC up and running, and happy to recommend Norco to others.

Review 9 (2021-07-01 - Rating: 5)
Last week my central air quit working. I called three different companies for a service call. Two of them were a month out and the service call fees were $99 and $100 plus tax. Norco quoted me three days out and $69.00 for the service call. Daniel called me same day and was out to my house within a few hours. He replaced my capacitor in a few minutes and had it up and running. Well this week with the hot af weather, my ac has been over taxed. It’s not working properly (we haven’t had it serviced in two years, our fault) so I called Norco again. Daniel again called me same day and got me on the schedule. He is also going to set me up on a yearly maintenance schedule which will give me 15% off parts and no service call charge. I’m very impressed with this company’s service and Daniel has been especially patient and great to work with. I highly recommend them.

Review 10 (2023-02-14 - Rating: 5)
Nick from Norco was on-time and worked hard to resolve a weird intermittent issue with our Lennox furnace. After a call to Lennox, who suggested he try a replacement controller board, Nick got a price for the replacement board from the local parts house (Really? I am paying for a new laptop??!!!) so I decided to order one myself for 1/4 the price, but Nick and Norco were great. Definitely be using them in the future.

Review 11 (2018-08-14 - Rating: 5)
Weve been Norco customers for decades with our furnace needs. So when we decided to get air conditioning we asked for bids from 6 companies but always hoped Norco would be the company we would deal with . Fortunately they had the most reasonable bid.Len, the owner was so easy to deal with as he came across as honest and extremely knowledgeable. In fact his experience saved us hundreds of dollars in installation costs as he saw something most other companies missed. His installers, Isaiah and Cam, were friendly and conscientious as well as efficient. Easily a 5 star company.

Review 12 (2019-07-02 - Rating: 5)
Ive been using Norco for several years for maintenance on my ancient furnace and central A/C. While the equipment was old, they managed to keep it running as good as possible. Other companies had immediately tried to sell me new systems rather than work on my old furnace - even though there was nothing wrong with it except for being old. So when I decided it was finally time to replace them, there was no one else I would even consider calling. I have an old house and upgrades are always a challenge. The installers did a great job. They kept their spirits up, even though it took them longer than planned due to the uniqueness of my house. If youre looking for a trusted company for your HVAC needs, look no further than Norco.

Review 13 (2013-11-14 - Rating: 5)
I needed to have my furnace serviced and thought Id reach out to Norco for a quote. Not only were their prices good but Althea scheduled my appointment quickly and that was most convenient for me. Daniel was there at the time the appointment was set for (most impressive) and he immediately found out why my furnace was having problems. He explained what was wrong in a way that I understood (because I have little to know knowledge about a furnace). He was more than polite but also showed me what he did to fix and service the furnace. It runs more efficient than I can remember. It even takes less time to heat the house, which I am very thankful for. Thank you Althea and Daniel (and Norco) for providing excellent service. I will recommend Noroc to everyone I know.

Review 14 (2017-11-28 - Rating: 5)
I had Norco come to our own home yesterday November 27th to repair our downstairs fireplace. The work they completed was totally satisfactory and was completed in a timely manner. The biggest take away while the technicians were in my home, is the respect and politeness provided by Jessee, the lead technician. It is comforting knowing your employees are representing your company in this manner.

Review 15 (2022-06-28 - Rating: 5)
My heat pump was pumping hot air instead of cold air and it was 90 degrees outside which made it very warm inside my house!! I called 4 companies and only 2 called back and only Daniel at Norco was patient enough to help me trouble shoot the problem after hours! I am so thankful for their knowledge, timeliness and ability to fix my problem! Daniel is a rockstar and we are chilling down here at home now! I would highly recommend Norco for all your heating and AC needs!!! Natalie

Review 16 (2024-09-25 - Rating: 5)
Jared explained everything exceptionally well. It made perfect sense to me and I am not mechanically minded. He also gave some suggestions for future ways to conserve energy without sacrificing comfort. I am glad to have him do work on my heater.

Review 17 (2020-09-21 - Rating: 5)
We experienced an issue with the blower on our HVAC system over the weekend. And although not at all an emergency- we do have an elderly relative on home hospice with us at home and we run the ac to keep the air clear.I rang Norco this morning - and they had a technician here within 2 hours. We were happy to wait until Wed - but they managed to read the situation and take care of us ASAP.The technician was covid respectful, professional, THOROUGH, and personable. He fixed the blower and more. And didnt leave until he was sure our home could be heated AND cooled effectively.Three cheers for Norco!

Review 18 (2021-07-08 - Rating: 5)
Excellent Service performed by Devin and Mike. Showed up on time. Very professional, personable and competent. Big shout out to these guys and a big thank you to Erin in reception for going the extra mile with such excellent customer service. This type of service is becoming a thing of the past and it is a real breath of fresh air to see Norco employees with an old school work ethic. You are setting the bar for the rest. Thank you all.

Review 19 (2015-04-22 - Rating: 5)
Id been having trouble regulating the temperature from my NEST thermostat. Id set it for 67 and it would leap to 69 on its own, etc. And ultimately the furnace quite working entirely. I thought I was in for THOUSANDS! But Norcos tech came out and resolved the issue. Its been weeks now, and my $45 service call has returned my system to full operation with a fully cooperative NEST thermostat. Thank you, Norco. And thanks to my friend who recommended Norco to me.

Review 20 (2021-08-13 - Rating: 5)
Awesome, on time. Barely heard them there while working. Half the price as first company quote. My AC and furnace work better than the system I had before. They even came out earlier than anticipated to get up and running before our next heat wave. Will recommend to everyone!

Review 21 (2021-08-04 - Rating: 5)
My a/c went out right before we got 112 deg temps in Spokane. Called around to get some quotes and I realy like the guy that came out. He was an installer before he was a estimator so he new his stuff. Had the new a/c installed and had some problems but they came back out quickly and got them taken care of. Very responsive and good communication. I would recommend them to friends.

Review 22 (2022-01-03 - Rating: 5)
My furnace died New Years weekend; single digit temps. I called Sunday noon, Matt was there in a few hours, diagnosed the problem, confirmed they had the replacement part in their supply. Matt returned the next morning with the part, installed it with zero problems. (I have alternate heat sources, so there was no true emergency that called for a same day repair.) Everything was done in the time it usually takes to schedule an onsite repair. I couldnt ask for better service.

Review 23 (2015-07-01 - Rating: 5)
Been using their service for many years. They keep both my A/C and furnace in great condition. I recommend the annual service agreement to everyone. For less than $150.00 you get an annual furnace service and A/C service plus if you have a problem on a week end or holiday they are there at no extra charge. GREAT company, and I have used the other guys.

Review 24 (2018-05-18 - Rating: 5)
This last Feb, my home heating system just quit working so I put my finger on a place to call and called NORCO. I froze for a night and then they sent a young man named Jesse to my home, who said he could hear the problem before we walked into the htr room. He had me fixed up with in an hour and my experience was top! Considerate, so polite and professional. I joined a maintenance program with NORCO and Jesse replaced the dumb and many filters in my system with 1 big one! Just yesterday, I called with new issues with our A/C unit not keeping up. Next door, my son talked to another Co who was replacing the A/C unit for neighbors and they looked at ours too and said we need a new unit for sure! NORCO said, lets wait until Jesse looks at it ok, as a new unit isnt in the budget this summer. Jesse is here on his day off no less! Repairing a leak and filling fluid and because I paid and signed up for the yearly maintenance program in Feb, this visit will cost me a little over a hundred. I have a Paras home, that is 10 years old and the installers of HTG/A/C Ive called for service once and it was the worst ever experience and so expensive ! I cannot say enough positive about NORCO and JESSE! Call them, you will not be disappointed!

Review 25 (2018-03-02 - Rating: 5)
Im sitting in my cozy, warm house with a new furnace for the first time in two weeks thanks to Norco, and specifically thanks to Pete, Daniel, and the boys who did the install.I called Pete on Monday quite distraught and bordering on a mental breakdown having been without heat during the coldest month of this winter season, because 2 other companies couldnt get it together to properly diagnose and repair or replace my 21 year old unit. Its under a home warranty, and getting other companies to communicate with the warranty company was like pulling teeth, not to mention they were trying to go the way of repair rather than replacement despite the fact that replacement is covered and required. My Monday evening phonecall resulted in Pete sending Daniel to my house by 8am Tuesday, then Pete doing measurements and assessment for cost on Wed followed by warranty approval by noon, and then new furnace install on Thursday. If Id stayed with the other company, Id be sitting in a cold house still and probably be dealing with more repair costs before finally getting a replacement of my furnace. Did I mention they arent even concerned about how fast I can pay? Their concern, from start to finish has been to make sure I have heat in my house a nd that Im completely satisfied.A million thanks wont quite cover this level of service, and you guys have guaranteed Ill be a customer for life.

Review 26 (2018-01-04 - Rating: 4)
I believe that it is important to update this review.Norco did come out to make things Right.The owner himself came out to the house and refunded My folks the money they had to pay out to NORCO competitor. The owner sent in a crew the following morning.Thank you NORCO.We are very hopeful that the repairs will be the perminate fix.............My elderly parents had a Lennox gas forced air heating system put in last October 2016 by NORCOWithin the first winter (first month actually) my parents had to have technicians come out no less than 4 times the first winter of install to get the unit going again.When spring came, NORCO were back out here to finally solve the problem.The problem was not solved, here we are again on Christmas Eve no heat. Norco put the system in the attic so every time it gets cold out my poor parents have to crawl up into the a attic with a blow dryer to try and melt the ice in the drainage hose.Today my mom called Norco for service (answering service) 5 times. NORCO NEVER CALLED THEM BACK. She finally called Banner. They explained to her that the on call guy had two other stops but did arrive within two hours of the initial call. THANK YOU BANNER!.The cost for that visit, $320.00.My parents are too old to crawl up in the attick and what are supposed to do shell out hundreds of dollars several times per month just to get some heat.I guess it is obvious that this family is very unhappy with NORCO.

Review 27 (2020-01-09 - Rating: 5)
NORCO installed a complex, state-of-the-art Navien instant-hot boiler system, including wall pipe replacement and retrofit to add radiant heat to the basement and third floor bonus space in our 1910 home in Spokane. This system is over 97% efficient and replaced both an aging water heater and the decades-old 65% efficient boiler. NORCO has the expertise and experience to handle any project or repair; their team is on-time, friendly, cleans up after the job is done. As a Realtor myself, I see clients deal with many vendors, some great but most mediocre. I never hesitate to recommend NORCO to my clients as I trust them as the best in Spokane.

Review 28 (2023-01-16 - Rating: 5)
The speed at which they fixed my nearly antique Carrier 8000 was impressive, I had done a web search for a gas valve and come up empty, their tech located one in 5 minutes and had it overnighted out of Chicago. Very professional, on time, very quick.

Review 29 (2016-09-29 - Rating: 5)
They fixed my air conditioner this Summer after a 100 degree weekend, and serviced my furnace prior to selling the home. They show up on time and get the job done right. I will always call Norco for my HVAC needs.

Review 30 (2020-06-17 - Rating: 5)
Norco Heating & Air Conditioning is The Best HVAC company in Spokane, WA. I would refer them to anyone. Their technicians are great & customer service is amazing. Thank you Norco for all you do!

Review 31 (2021-09-30 - Rating: 5)
Highly knowledgeable, professional, responsive and thorough! I would strongly recommend them to anyone needing Heating and Air Conditioning services. We are very pleased with our new system they provided and the process for us to get it.

Review 32 (2020-03-05 - Rating: 5)
By far the best price I found on replacing a 10+ year old heat pump, they also got out same day and got it done. Super good techs, a friendly front office and a sales staff that listened - thank you Norco!

Review 33 (2024-08-14 - Rating: 5)
Very good counter Servise excellent job they did and I give them five star

Review 34 (2018-08-15 - Rating: 5)
Jesse needs a big raise!! A wonderful employee and I hope you value him as much as I do. He has been to my house twice, is young enough to be my grandson, and is very professional. He quickly assessed my problem and fixed it. I always want Jesse to come to my house! Please put that on my account information.Thank you

Review 35 (2021-06-30 - Rating: 5)
Our AC went out during the hottest week of the year. Matthew came out in the evening hours and was able to get it fixed in no time at all! Our experience was excellent, very knowledgeable and professional service.

Review 36 (2020-07-24 - Rating: 5)
I highly recommend Norco for your heating and AC needs. The installers were great and personable. Answered all my questions and were very considerate. Thank You NORCO and crew.

Review 37 (2019-11-28 - Rating: 5)
Devon came to our house on Thanksgiving morning when we woke up to no heat. He arrived quickly, diagnosed the problem within minutes, and we had heat about 15 minutes later. He saved the day.

Review 38 (2019-09-07 - Rating: 5)
Jessee was exceptional. Cannot thank him enough for his hard work and making our AC work again. I hope yall appreciate what you got in him!!

Review 39 (2020-12-02 - Rating: 5)
JESSE CAME OUT TO THE HOUSE ON A SATURDAY WHEN WE WOKE UP WITH NO HEAT- HE HAD THE PROBLEM FIXED IN NO TIME. I HAVE HAD NORCO OUT A NUMBER OF TIMES OVER THE YEARS AND HAVE ALWAYS HAD A GREAT OUTCOME!

Review 40 (2023-08-11 - Rating: 5)
Mike quickly diagnosed and fixed our AC fan motor. He was professional and thorough in his explanation. Norco came the same day I called for service. This is the second time in 5 years I’ve used them and I would highly recommend them to anyone.

Review 41 (2016-09-02 - Rating: 5)
For 24 Hour Emergency service call these guys... they know what they are doing! Tell them Paul sent you.

Review 42 (2020-11-16 - Rating: 5)
We have now used Norco a couple of times for maintenance on our old furnace. Both times we had Daniel out, he was very punctual, even a bit early which was nice because we had been a day without heat. Daniel explained everything he did in laymans terms so that we could understand exactly what was going on. Everything about Norcos service was exceptional.

Review 43 (2020-10-15 - Rating: 5)
Called to get pilot turned on an old unit. Technician took his time and checked all aspects of the machine, and tested levels of CO2, any gas leaks, machine belt, type of filter, even gave advice about the roof pipe output and how to prevent leaks. Our technician had 14 years with the company and was extremely knowledgeable and skilled. He took the time to really check things out for us, to make sure we get started right this winter. Explained their 90 call back policy, which is very fair. Definitely will call them again with all our heating issues.

Review 44 (2017-12-31 - Rating: 5)
Very professional every step of the way. They were respectful and competent. My new furnace gives me comfort... in knowing Ive got a dependable system and wonderful temperatures throughout my home. Thank you Norco!

Review 45 (2021-06-29 - Rating: 5)
Norco saved the day! In the middle of a record-breaking heatwave (107° today, 111°forecast for tomorrow), our air-conditioning went out. Devin went out of his way to fit us in the extremely busy schedule and got us up and running in no time. He was able to diagnose and fix the problem in record time! Devin was so prompt, skilled, and professional - we will be certain to use Norco again if we ever have any other problems with any of our systems.

Review 46 (2021-05-28 - Rating: 5)
I have used Norco for 20 years. Always superior, reliable and most importantly, HONEST. Never over charge or diagnose unnecessary repairs.

Review 47 (2021-07-23 - Rating: 5)
They were on time and worked hard to complete the job. A/C works great, very pleased.

Review 48 (2018-11-09 - Rating: 5)
They were helpful over the phone, recommended a few things, sounds like they are experienced and honest.

Review 49 (2019-08-26 - Rating: 5)
Once again, Norco Heating saved the day! Our air conditioner went out in the middle of a heat spell and Norco came out and installed a new unit. The old unit was 20+ years old and needed replacement anyway.