R&R Heating & Air Conditioning

Photo of R&R Heating & Air Conditioning

Located in Spokane, Washington

Address: 5202 N Florida St, Spokane, WA 99217, United States

Phone: +1 509-484-1405

Rating: 4.7

Services

  • Online estimates
  • On-site services

Categories

  • Air conditioning contractor
  • Construction company
  • Contractor
  • Heating contractor
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-08-12 - Rating: 5)

    Colby Fletcher was our service technician. He was very polite and helpful. Figured out our problem with help from the tech guy from Rudd the water heater manufacturer . They will ship the parts directly to us under warranty and we pay labor only. Great job R&R

  • Review 2 (2025-01-06 - Rating: 5)

    A different company did some bad installation and would not fix their shabby installation. R&R came in a fixed the problem for us and we are thankful they did. Adam and Brandon, our techs were great. They are professional, explained everything well to us, and did a super job in repairing our problem, thanks guys. R&R will be our furnace and air conditioning company from now on!!!

  • Review 3 (2024-11-01 - Rating: 5)

    Our R&R technician was prompt, efficient and professional. He tracked down our fireplace insert issue, provided us with a temporary solution, and researched the permanent solution. Within 30 minutes of departure, he gave us the cost information necessary to put that solution into effect. We are very happy with his work!

  • Review 4 (2024-11-28 - Rating: 5)

    Came out to give us an estimate on a new furnace. Randy asked if we had seen pictures of the furnace that supported needing a replacement. We had not. They sent a technician to examine our furnace. Turns out ours is fine!

  • Review 5 (2024-12-17 - Rating: 5)

    Thanks to the awesome employees at R&R Heating & Air. I recently purchased a new Heating and Air Conditioning system from R&R, I had excellent service and a fair quote from Randy Haffner in Sales, easy scheduling from Michelle in the office, great installation from Brian, Colton and Bill, and all of it followed up by Air duct cleaning from Zach Holt. After all of that , Ashley in the office made payment and help scheduling of my inspections a breeze! Huge Kudos to the whole experience in replacing my heating and air systems! Thanks R&R! 😊.

  • Review 6 (2024-11-08 - Rating: 5)

    Five star service from beginning to end. Reception staff was courteous and kept us up to date with acall the day prior to the service date giving us a narrow window of time to expect the service technician,Albon, the service technician gave us a call prior to his arrival and was prompt, respectful of our home, professional, friendly, knowledgeable, and engaging. He explained services and allowed appropriate Q&A. 5 plus stars to him as wellThe price was reasonable and within what was expected.I would highly recommend this company.

  • Review 7 (2024-12-30 - Rating: 5)

    I appreciate the thoughtfulness and professionalism that R&R brings. I have used them for over 10 years now and their people are always helpful and considerate. They perform above and beyond what is asked.

  • Review 8 (2024-08-21 - Rating: 5)

    We had two different companies look at our business a/c and heating setup before finding R&R. Each one had a different story for why ours wasnt working and why we needed a new system. R&R brought experience to the job and provided a detailed diagnosis and fix for the issues. They gave us confidence in their abilities and have provided exceptional service. We are hoping to get a few more years of life out of our a/c, but when it does go down, we will definitely be using R&R for a new system.

  • Review 9 (2024-08-30 - Rating: 5)

    I have been working with R&R since they started the company in 1985. They have installed 100’s of Heating and Air Conditioning systems in my homes.But now retired, their maintenance service is what I use. Today I had all of my heat and air conditioning systems in my home serviced. As always a pleasant and professional employee showed up on time and serviced our equipment and then explained what he serviced and noticed.

  • Review 10 (2024-09-06 - Rating: 5)

    Matt , your technician is fabulous (DON’T LOSE HIM !!!) He came to the appointment thinking it was a AC maintenance review and found out it was a system failure. We were heading to the upper 90’s and I had a non-working unit … he walked right up to the unit and tested the capacitor, yep that was it !!! He replaced it and then did the maintenance, explained my filter issue and was done in 30 minutes… polite, knowledgeable and honest… I will request him every time… Thank you Matt !!! 5 stars are not enough!!!

  • Review 11 (2024-10-17 - Rating: 5)

    We had R&R install our heat pump in 2006. We have a yearly maintenance check and their service is always very professional and courteous. I feel like good service is a rare thing lately, but R&R Heating and their service is 100% great every time!! Alban Sejfui was so kind, thorough and professional. Thank you R&R Heating!!

  • Review 12 (2024-08-02 - Rating: 5)

    We have been long standing customers of R&R, primarily utilizing their maintenance plan for our heating and AC. In July, our system failed (24 years old). The team is fantastic! From the staff coordinating the service calls to Perrin in sales and the A+ installation team (Megan & Travis), we couldn’t be more pleased. Megan and Travis went above and beyond to ensure our system was up and running the same day they were scheduled to be on-site and even helped with troubleshooting a few days after the installation. Thank you!!

  • Review 13 (2024-07-24 - Rating: 5)

    Mathew was awesome as well as the office crew! They got us in a few days early which was wonderful also.When Matthew arrived it was so hot and he was professional, cheerful and fixed our a/c unit quickly. My life is so much better!

  • Review 14 (2024-10-01 - Rating: 5)

    The technician was professional and really helpful with all our questions. Service was great! Would recommend R & R to all my friends and family. Will be using them again in the spring to do maintenance on our air conditioner.

  • Review 15 (2024-09-04 - Rating: 5)

    Karl and Greg arrived right on time to tune the furnace up before Winter. The work was performed in a timely manner. Appreciated Karl wearing shoe covers inside my house. Great service from start to finish!

  • Review 16 (2024-09-12 - Rating: 4)

    I requested routine maintenance of my HVAC system and the installation of double straps on the water heater as required for the sale of my house. The work was performed correctly.However I would like to protest the exorbitant charge for the double strapping of the water heater. The kit is available from Lowe’s at $26 and the time used to install it was less than 30 minutes. When I requested an explanation of the charge of $229, I was not given any logical explanation, but rather that “this is what we charge”.I don’t think this is a fair charge for the work and for this reason am giving a negative review. R&R should reconsider overcharging in this way, as it only hurts the business in the long run.Followup: I was contacted by R&R and the charge for the water heater strapping was adjusted to what I consider a more reasonable value. Kudos to R&R for apologizing and making it right.

  • Review 17 (2024-10-23 - Rating: 5)

    Kolbee ONeal has repaired our furnace as well as replaced our thermostat and both times has went above and beyond to help explain whats going on and needed to me. Pricing has always been fair and has never pushed me into anything. Exceptional all around

  • Review 18 (2024-12-04 - Rating: 5)

    Jake, Rex, Bill, and Brian were terrific on the install of the furnace and water heater. A good bunch of guys. A few days later Zac came in and cleaned the ductwork. Everyone was kind and helpful.

  • Review 19 (2024-08-22 - Rating: 5)

    Excellent service from Start to Finish. I was given a variety of options for Furnace, AC and Water Heater and was able to talk through those choices to make the best decision for our home. Cost was very reasonable and installation perfect.

  • Review 20 (2024-07-15 - Rating: 5)

    As our air conditioning went out last week in the extreme heat, we called two different places for service.R&R had the soonest scheduled appointment for us. Alban arrived today and was so knowledgeable and so friendlyI did not feel uncomfortable at all asking any questions. He covered everything. He knew a lot about our air conditioner and so much more. He showed us the problem explained so many things to my husband and I. We’re sold on R&R from now on. We were referred by our friend Steve Drennon. And I’m so grateful.And I have to also comment on I was pleasantly surprised with the price I expected it to be more. Thank you Albans for your kindness and making us feel comfortable.

  • Review 21 (2024-07-08 - Rating: 5)

    2x I had to call R&R for an emergency service. The first in the middle of winter when my heat died in the middle of the night (due to a relay on my furnace) and the outside temperature was 10 degrees. David in the office was a rock star and was able to get a technician out the next morning. Colby the technician was quick to diagnose the problem and correct it so that we we were able to get the heat turned back on, and also did a full service of my equipment to ensure that we did not have any additional problems in the works.Last week as the temperature was reaching 90 degrees and supposed to get into the 100’s this week I found the lines to my heat pump had accumulated a significant amount of ice and I was forced to shut off my AC where the inside temperature rose to in excess of 85 degrees rapidly. Calling R&R again I was able to speak to David, who again was able to arrange to have Colby come out to the house the next day. Both David and Colby were fast, efficient, and not only solved the problem but explained it as well as the cause so I can avoid similar issues in the future. With unparalleled service and competitive pricing I would recommend R&R, particularly if you have the opportunity to work with both David and Colby.

  • Review 22 (2024-04-20 - Rating: 5)

    Many, many thanks for Robert Jaime and his crew. Excellent and hardworking all of them. Everything was explained, demonstrated and all our questions thoroughly answered. Our home and furnishings were treated with respect and our floors covered with tarps. When the job was completed the area where the work was done was vacuumed. The crew were careful to wash their hands frequently to keep the area clean. Everyone was polite and friendly. My husband I recommend highly the R&Rcompany. Robert was a great communicator and we are confident with the information he gave us during the installation and the demonstration of the unit. He carefully explained our part in scheduling the inspections of the installation. We will certainly call R&R for any other work we need done.Thanks again,Les & Linda

  • Review 23 (2024-07-30 - Rating: 5)

    Thank You R&R ,and especially Zac Holt,who did it all. He was very thoughtful and helped us understand the process with the flexible duct cleaning. You have an exemplary employee R&R and I will refer your company to my friends and neighbors. Thank You

  • Review 24 (2024-07-09 - Rating: 5)

    R&R installed our original heating and a/c system 16 years ago and we always call them when we need service or repair. Today they came and fixed our non working heat pump. Of course it went down during the excessive heat warning!! Colby was so nice and professional and diagnosed the problem and fixed it quickly! I highly recommend R&R for all your HVAC needs. Great company!

  • Review 25 (2024-06-26 - Rating: 5)

    Used to be a regular matence customer. The last R&R guy did nothing, we watched him sit in the company van eat his lunch and talk on his phone for an hour. Never touched our garden hose to clean our unit, did absolutely nothing. Without any notice, bursted into our house scared the Misses to death and demanded payment. I sent a complaint to R&R through their website. Heard nothing back, so we moved on. After a time using other HAVC outfits, and their no shows, and hard sales we went back to try R&R again. I was impressed.I really liked Mr. Alban Sejfiu , Im an old man, and by nature its hard for us to like anyone. Lonnie Burns

  • Review 26 (2024-06-08 - Rating: 5)

    With the impending warm weather we decided to have put A/C and Furnace annual system check done. We were able to get the technician to come out on the same day we called. Alban our technician was very polite, knowledgeable, and professional. He took the time to communicate with me pretty much everything he was doing. R&R, you’re fortunate to have him on your team.

  • Review 27 (2024-07-21 - Rating: 5)

    Perrin from R&R was on time and thorough in explaining the options available when purchasing a new furnace and air conditioner from R&R. He answered all our questions and were confident R&R offers quality equipment that will meet and exceed our heating and cooling needs. Thanks Perrin for spending so much time with us, even though it was your birthday! :)

  • Review 28 (2024-06-21 - Rating: 5)

    Alban was great! Super helpful and friendly. It was just a service we needed, and he made sure everything was running smoothly. Also informed me of which filters I should be using! Very professional! Overall awesome service. Thank you R&R! We will be using you in the future!

  • Review 29 (2024-06-16 - Rating: 5)

    R&R has always been the best! Always take care of all my issues and everyone is super nice through the company. They always work hard to fit you into the schedule. Alban Sejfiu came out on Friday and was able to get our AC going again. It will be nice to have it when the heat arrives. Thanks again!!!

  • Review 30 (2024-07-10 - Rating: 5)

    Kristy gave me most amazing customer service and helped me with our warranty issue. She deserves a raise! Our technician Colby did an excellent job and fixed our AC really quick. Thanks guys!!!

  • Review 31 (2024-04-12 - Rating: 5)

    I recently needed to have a fairly new AC replaced in my home. Tom Fyfe went above and beyond to make this happen for me, finding a compatible new unit, delivering it to my home and coordinating with my neighbor to get it inside my garage while I was at work. He came by on the install date to make sure everything was going well as I had less than a pleasant experience last year with the situation and a different installer. Matt and Colby installed the unit both were professional and patient as I had questions on how things worked etc. They explained answers to my questions which gave me confidence. They did a great job! I was thrilled when the job was completed and everything was picked up and cleaned up! I signed up for a service contract based on their customer service. Thank you!

  • Review 32 (2024-07-29 - Rating: 5)

    Great experience having Carl Beaty repair our malfunctioning AC. He was professional, friendly and knowledgeable as well as early! Thanks Carl and R&R Heating & Air Conditioning😎

  • Review 33 (2024-07-02 - Rating: 5)

    We recently had a gas line leak repaired by Kolbee. R&R went out of their way to make sure it gone taken care of immediately. Christi was super helpful and made my day by seeing that we were treated well here. Its so rare to find that in any service anymore it needed to be shared!

  • Review 34 (2024-07-11 - Rating: 5)

    Our AC went out, not good for a day in the 100’s. I contacted R and R and they sent out Kolbee to service the unit. He was able to identify the problem immediately. Repairs were made and now we are back in service. Many many thanks to an awesome team at R&R. Thank you. You guys really care about your customers.

  • Review 35 (2024-06-30 - Rating: 5)

    R&R did a great job installing our mini-split. They arrived on time and completed all the work the same day. Tom Fyfe and his team of installers of Mehgan and Jake were friendly, kind, and professional. Thanks guys. I would highly recommend R&R heating for you HVAC needs.

  • Review 36 (2024-07-17 - Rating: 5)

    Late on Friday July 12th our AC quit. I called R and R after hours and left a message to request service. I received a call at 9:30AM letting me know that help was on the way, Alban Sejfiu arrived at 10AM and made the repair. He was very cordial, professional and efficient. Thank you R and R for your excellent service.

  • Review 37 (2024-05-14 - Rating: 5)

    My air conditioner was not blowing cool air. I had R&R heating come out to diagnose why. Initially because of miscommunication things were not handled to my satisfaction, but the service manager contacted me and was very willing to make sure I was satisfied with the service and sent someone out the next day and remedied the situation. I’m not sure if the leak was ever identified, but they have guaranteed me that if I have a problem in the future, it will all be under warranty and I won’t have to pay any further money in labor for this particular issue. Thank you so much for your great service R n R!

  • Review 38 (2019-03-22 - Rating: 5)

    We just had our home built in 2018. R & R did a fantastic job with the installation of our central air system with a heat pump. Recently I called them to check out the heat pump because I wasn’t sure if the normal operation sound was correct. Tracy who took my call was authentic, polite, and professional. She sent out Kendrick who thoroughly checked out our system to which was operating like a top. Afterwards John the service manager gave me a follow up call with the good news. I felt bad for calling them out for nothing but John said not to worry about it in a manner that was respectful and with class. Thank you!

  • Review 39 (2024-06-24 - Rating: 5)

    Very quick turn around from diagnosis to acquiring of parts to scheduling the work to be done to actual completion of the repair. Technician called prior to arrival. Explained the repair. Was pretty quick. Cleaned up. He was friendly and met my expectations. We have used and will continue to use R and R for 25 years.

  • Review 40 (2024-05-30 - Rating: 5)

    Alban was out today and handled my whole list - very belated furnace and air conditioner check ups, new oversized filter for the furnace, tweaked and fixed an issue with my tankless water heater, and researched replacing the thermostat for the fireplace downstairs. He was on time, very friendly and thorough, and I would happily recommend both Alban and R & R for any problems you’ve got. I’ve been using R & R since moving here in 2005 and they have never let me down!

  • Review 41 (2024-05-24 - Rating: 5)

    Randy from R&R came out today and did an excellent job in explaining his recommendation for a heating and cooling system. We got two “local” quotes and went with R&R. Randy was competent and low pressure on the quote. Looking forward to enjoying a cool home this summer.

  • Review 42 (2024-01-21 - Rating: 5)

    My excellent experience with R&R started with the phone call. The customer service was so professional yet personal. I wish I could remember her name but she helped me navigate during a really stressful time of no heat for 5 days during frigid storms. She sent us Matthew who was so knowledgeable, efficient and professional. He diagnosed, corrected problems, double checked everything else and was very kind to explain. Very reasonable ! I have complete confidence in R&R.Thank you

  • Review 43 (2024-05-27 - Rating: 5)

    R&R recently installed mini splits in our 100+ year old home. They were knowledgeable and professional from start to finish. Robert and Megan were friendly and great sports in dealing with our quirky home. Highly recommend!

  • Review 44 (2024-05-23 - Rating: 5)

    Had a 1 year service on heat pump. R&R called said tech was running ahead of schedule and wanted to see if that worked. Res. Service Tech Perrin arrived was very professional. Wanted to make sure I was aware of who was and worked. Asked if he could come in and explained what he was going to check and do. Made sure to fully explain everything and was very thorough. Great service would recomend.

  • Review 45 (2024-05-02 - Rating: 5)

    Alban Seifiu came out, on time as well as giving us prior notice that he is on his way. He did an excellent job, kept us well informed and was very conscious of our home. We have been a customer of R&R for many years and appreciate their exemplary service. I highly recommend R&R and their service crew.

  • Review 46 (2024-05-12 - Rating: 5)

    Alban let us know when to expect his arrival for our annual A/C checkup. He arrived on time and went to work in an efficient way, explaining what he was doing at each step. He provided very good and friendly service. He met expectations as established by my use of R&R over a 14 year period.

  • Review 47 (2024-10-18 - Rating: 5)

    Just had a maintenance service on our furnace by R&R Heating. Josh was our Maintenance Tech he put booties on to keep our floors clean, was so courteous, just a great guy! Everything was relayed to me during the service. So glad we chose R&R when building our home!

  • Review 48 (2024-02-23 - Rating: 5)

    I don’t think Karl B. Should get 5 stars, he deserves 7 stars!!! He is professional and his customer service is fantastic and He’s respectful. He is extremely thorough and ensures customer issue is resolved. He’s knowledgeable, pays attention to details and explains thoroughly in a way a layman like me will understand. Will be requesting Karl for annual maintenance. Don’t lose him or I’ll be forced to switch companies.

  • Review 49 (2024-01-09 - Rating: 5)

    R & R was able to schedule very quickly when we called. The 2 techs that came were great, friendly and efficient. Karl is awesome and knowledgeable. The guys were able to point out a few important things, like that my fan was on so it was running all the time. Thanks R& R for the exceptional service!

  • Review 50 (2024-03-19 - Rating: 5)

    We would like to share our praise of a R&R Heating and AC employee that conducted a Product Home installation review in our new Home. Lexie Stephens was very professional and confident while walking us through the Multiple product installations. She answered any questions we had and added useful tips and suggestions along the way. Keep up the good work! Thanks

  • Review 51 (2024-05-27 - Rating: 5)

    Alban @ R&R Heating performed routine maintenance on my A/C. He was very meticulous and professional and was really good at explaining what he was checking as he completed the A/C servicing. He also did a great job at troubleshooting and repairing a problem I had with ductwork. I’ll be requesting Alban for any future HVAC needs I have from R&R.

  • Review 52 (2024-06-05 - Rating: 5)

    R&R service tech came today, he was very professional and addressed our concerns while doing our twice yearly maintenance on our heat pump system! Perrin did the best job and we would recommend him and R&R!

  • Review 53 (2023-08-09 - Rating: 5)

    We have been a customer for years. They have been great to work with every time. Our furnace stopped working in the middle of winter and on a weekend and they were out a few hours after we called.Our 20 year old AC died and they were here about an hour after we called. Tim, the technician, was super nice and very helpful. Bill, their salesman, was also super nice and easy to work with. He’s got us set up for a new furnace and AC install. I wouldn’t use anyone else.

  • Review 54 (2024-05-17 - Rating: 5)

    Zac was awesome! Took so much time to clean our ducts here which had not been cleaned since we built our home 24 years ago. He explained everything & did a wonderful job

  • Review 55 (2024-07-09 - Rating: 5)

    So glad we called R & R. AC unit wasn’t working and they were able to get us scheduled and service tech Kolbee got us repaired quickly. Fast and friendly service from the initial call to the repair!

  • Review 56 (2024-05-21 - Rating: 5)

    R&R cleaned our heating ducts and air returns. The technician Zac Holt was pleasant, professional, courteous, meticulous, thorough, and polite. I would not hesitate to recommend the service, the company, and the technician.

  • Review 57 (2024-05-24 - Rating: 5)

    As always, fantastic service. The technician was great, friendly and timely. Been using them for about 12 years with no issue. Once upon a time I had issues with a new piece of equipment but they stuck to it and resolved all problems with no concerns or complaints on my side.

  • Review 58 (2024-10-29 - Rating: 5)

    Alban was wonderful...very polite, friendly, and most important very thorough doing maintenance on both my furnaces at my duplex.

  • Review 59 (2024-06-06 - Rating: 5)

    Called said he was gonna be 5 minutes late and was greatly appreciated. Very nice technician explained everything do I could understand. No upsell and was very professional. Will use again for sure. 100% satisfied

  • Review 60 (2024-01-12 - Rating: 5)

    R and R Heating Spokane.We recently had a new new furnace, A/C unit, whole home humidifier and air purifier installed. Thrilled with the investment purchase. Great experience and communication provided from the start, beginning with the evaluation and estimate provided by Randy Haffner to the full installation by the technicians.Well worth it! Very pleased with such an efficient unit. Thank You!

  • Review 61 (2024-05-01 - Rating: 5)

    R & R did a fantastic job for me without hesitation. I need HVAC inspection/cleaning and repair as necessary to satisfy closing requirements on my home sale. They were quick and thorough.

  • Review 62 (2024-08-07 - Rating: 5)

    Karl was great! He was very nice and friendly and got the job done quick and well!I appreciate you Karl!

  • Review 63 (2023-08-17 - Rating: 5)

    Our capacitor went out on one of the hottest days of the year. R&R had a tech out the next day. Tim was awesome and had our unit back up and running within minutes. He was very knowledgeable and professional. Will definitely recommend to friends and family! Thanks so much Tim!

  • Review 64 (2023-08-18 - Rating: 5)

    AC went out on the hottest day of the year. We have been using R&R for several years both for installation of our HVAC system as well as annual maintenance services. I called to see if I could get assistance and was pleasantly surprised that they were able to schedule a visit the same day. Robert called ahead of time and let me know when he would arrive, then upon arrival quickly diagnosed the issue, had the necessary part on hand for repair, and restored service. Since it was nearing the time of year we normally schedule annual service I asked if it would be possible to complete the annual service as well. Robert called his dispatch and was able to complete all annual services at the same time. Very friendly service with knowledgeable technicians and I definitely recommend!

  • Review 65 (2023-10-12 - Rating: 5)

    We had Lexi Stephens out to go over our heating system and how our thermostat works. Lexi was very professional and took the time to answer all of our questions. She was thorough and knowledgeable with the products and suggested a humidifier and an air purification system that will be installed tomorrow. We’ve been very satisfied with R&R’s products, install, and crew. Thanks Lexi and crew for doing such a great job!

  • Review 66 (2023-02-18 - Rating: 4)

    R&R installed our heat pump about four years ago. I had about seven or so companies come through to give an estimate, and only three made the final cut due to their competence and thoroughness, R&R being one of them. They seemed the most affordable while being dependable and reliable, so I went with them. Theyve been helpful when I needed them. This last time I called them for help, my heat pump wasnt working as well. Apparently the compressor failed after only four years, which is bummer. Im not sure how much experience the tech has who came out because it seemed like he was on the phone almost the whole time. I assume he needed guidance? Not sure why a tech would need to talk to someone while working. Weve been happy with R&R.

  • Review 67 (2024-04-25 - Rating: 5)

    I made the mistake of having a cheaper company come out for a standard maintenance call. That company described that I needed a major component of my furnace replaced to the tune of $1,500 and an additional item in my AC unit to the tune of $500. I got a second opinion from R and R to find the furnace just needed a screw tightened to create a stronger seal and I was charged $0. The AC component did need replaced but they had that part in the truck and got it done for $140. Thank you Carl Cornell - Michelle Fazio - Kolbe ONeal

  • Review 68 (2024-05-09 - Rating: 5)

    Colby did a great job with my AC check-up. He was on time, very polite, and made sure that I understood what he was doing. He answered all of my questions, and finished his work in a timely manner. Thank you, Colby.

  • Review 69 (2024-07-23 - Rating: 5)

    The whole process was great. Jake and crew were great with questions I had during the install. Thanks R and R.

  • Review 70 (2024-01-21 - Rating: 5)

    In the recent sub zero temperatures in Spokane our 33 year old furnace went out. I put a call in to R&R to come out and diagnose the problem. The HVAC service technician, Matt, clearly demonstrated to me that the furnace was beyond repair. He loaned me some space heaters until I could get it all sorted out. I received an immediate visit from salesperson, Randy, and we scheduled a new furnace installation within a few days. The R&R installation staff, JJ, Brad, and Jake had the new unit installed and the old one taken away within a day. At each point from my first call to R&R to the completion of the installation R&R staff were courteous, focused, and professional. I highly recommend this company.

  • Review 71 (2017-07-27 - Rating: 5)

    R&R Heating installed a new Goodman Air Conditioner and fixed existing ductwork in my new house. The guys were knowledgeable and got everything up and running within a few hours. Very happy to have AC this summer.

  • Review 72 (2024-07-11 - Rating: 5)

    Thank you Alban for your quick and efficient service!! Our AC quit working during a heat wave and R&R squeezed us in the same day, Alban was great to work with and did an excellent job!!

  • Review 73 (2024-05-17 - Rating: 5)

    R&Rs technician has been there every time I needed him. He even lives nearby. His work is excellent and hes always a pleasure to deal with.

  • Review 74 (2024-05-11 - Rating: 5)

    Alban Sejfiu recently completed the Annual Maintenance on my Heating & Cooling System. He gave a 10 min notice and arrived on time. He did an excellent job and provided great tips about the optimal way to setup the system. I highly recommend R&R and will definitely ask to have Alban return for future system checks.

  • Review 75 (2024-03-06 - Rating: 5)

    Had a great experience with R and R today. Woke up to no heat and by 12:30 today they have been here fixed the problem and eased our minds about some other things on our system we thought we needed to do! Kolbee did a fabulous job! Thank you!

  • Review 76 (2024-05-24 - Rating: 5)

    We had Zach from R&R clean our air ducts today and he did a great job. Very personable and we would recommend their services to anyone.

  • Review 77 (2023-10-20 - Rating: 5)

    Lexi assisted us as new homeowners in Greenstone Garden District. She was very prompt, and wonderful to work with. All of our questions regarding our new R&R products were answered, in addition to all of the important technical information that she provided. We believe that as the ‘face’ of R&R, she is invaluable in presenting a professional, experienced and confident side of this business.

  • Review 78 (2024-05-13 - Rating: 5)

    Warm weather has started and thanks to owner fault of not servicing, air went out. Perrin Renfroe came the next day, provided a courtesy arrival call, and was polite, professional, and friendly from start to finish. Very respectful of our home and solved the problem in under an hour. Explained everything and very effective. Definitely recommend Perrin Renfroe with R&R!

  • Review 79 (2024-04-30 - Rating: 5)

    R&R was amazing, Zac did awesome, he was very careful working around all the new carpets, he was very knowledgeable and efficient with his work, I was very thankful that this company was referred to me by my co worker, I would highly recommend them for your HVAC needs

  • Review 80 (2024-08-26 - Rating: 5)

    Alban provided great service at my personal house. On time, professional, clear explanation on what he did.

  • Review 81 (2023-03-07 - Rating: 5)

    Ive used R&R a couple times in the past year. This last summer, they sent a tech out to work on my heat pump. Despite their vendor sending the wrong part (frustrating for both the tech and me), R&Rs guy kept in good communication with me. More recently, had them out at another property of mine and they quickly diagnosed an issue and put in a temporary repair so the tenants could have heat. Very satisfied as both jobs were professionally done and at a reasonable cost, unlike some of their competitors in town.

  • Review 82 (2023-06-06 - Rating: 5)

    Super happy with how all of the systems ínstales by R&R have functioned after 6 months in our new home (furnace, ac, water heater, air filtration). They reached out when the warmer temps were starting to make sure we knew how to get the AC running properly and have provided video tutorials for all necessary functions. And Lexi took the time to come out and teach us about all systems installed by R&R, how to change and/or clean filters, and the maintenance schedule for all equipment. Couldn’t be happier with the service.

  • Review 83 (2023-07-06 - Rating: 5)

    Our AC stopped functioning, and its pretty darn warm this week. The prior owners of our house left some R&R paperwork with the HVAC systems so we decided to give them a ring. They were able to come out the same day, and lucky for us our tech was able to fix the problem in the same visit, (it was the compressor that shorted out.) He called 20 minutes prior to arrival, and was within the time window they gave us. He also wore shoe covers in the house to protect our floors, which we appreciate. No complaints here and Im sure we will use them for future needs.

  • Review 84 (2024-07-05 - Rating: 5)

    The expertise and friendliness of the technician was wonderful. We are very happy to have our air conditioning working again.

  • Review 85 (2024-05-02 - Rating: 5)

    Perrin was our HVAC Tech for the most recent service call. He was polite, professional, knowledgeable, and efficient. I hope Perrin is the dedicated Tech to service my heating and air conditioning system from now on.

  • Review 86 (2023-08-02 - Rating: 5)

    They were polite and professional. The amazing technician was able to get my cooling issue fixed quickly.I now understand why my grandfather swore by this company.R&R has earned a loyal customer.

  • Review 87 (2024-02-07 - Rating: 5)

    Robert Schrock has worked on my gas fireplace a couple of times. He is always professional, pleasant, communicates very well, does what he says he will do, when he commits to doing the work, and for the price quoted. It doesnt get any better than that!

  • Review 88 (2024-08-12 - Rating: 5)

    Great customer service from Matt. He solved the issue with my geothermal unit within minutes.

  • Review 89 (2023-09-11 - Rating: 5)

    We’ve been using R & R for over 20 years. They have always been responsive and on time. Today Tim Crowley came out and fixed our AC. He was very professional and personable. He was very knowledgeable also. Highly recommend!!!! Elaine

  • Review 90 (2024-06-06 - Rating: 5)

    I was impressed with R and R Heating in many ways. Their care came shining through. Also, I am impressed with the thorough 1st year checkup of our heating system.

  • Review 91 (2024-03-23 - Rating: 5)

    Last week (mid-March 2024) R-and-R heating team replaced our Heat Pump. The team (JJ, Jake, Justin and Zack) was professional, efficient, communicative and friendly. In less than a day the old heat pump was gone and the new heat pump was in and working well. New heat pump has passed inspection and is working as advertised. My wife and I are pleased!

  • Review 92 (2023-08-16 - Rating: 5)

    Amazing. My family and I came home after being gone for 7 weeks, and our AC unit was out. R&R immediately came in that day, and help diagnosed the issue. Tim, at R&R was superb. I dont know when the last time I had customer service like that. Thank you Tim, for coming in and saving the day for us, and being such a great guy!

  • Review 93 (2024-07-17 - Rating: 5)

    I work for a property management company. We use R&R frequently! The customer service from the whole team is amazing. Thank you!

  • Review 94 (2023-08-11 - Rating: 5)

    You guys have always been amazing, but you went above & beyond for me this time. After another company bailed on me an hour before they were supposed to be at my house, I called your office…I needed a serving on my furnace with very short notice and y’all made it happen at the last minute and at a great price to boot! The technician was all smiles and very helpful! I will continue to call you for my HVAC needs and tell all my friends about you!! Thank you again!! I am so very grateful!

  • Review 95 (2024-08-30 - Rating: 5)

    Appreciate R&R Heating and Colby Fletcher’s advice to keep my furnace in good condition during the coming Winter months.

  • Review 96 (2024-05-01 - Rating: 5)

    Perrin was fantastic! He arrived on time, was very friendly and professional. He was thorough in checking the furnace and heat pump. In no time he figured out what the problems were and fixed them. Perrin was a delight to meet.

  • Review 97 (2024-11-07 - Rating: 5)

    Josh was great to work with. He is professional and answered all the questions i had.

  • Review 98 (2024-08-12 - Rating: 5)

    Alban Sejfiu was very professional and knowledgeable. Showed up on time and did great work.

  • Review 99 (2024-05-29 - Rating: 5)

    Alban tuned up the furnace and checked the AC. He was friendly and professional, not to mention very thorough about what he was looking at. He answered all the questions in a professional with a friendly demeanor. Very highly recommended.

  • Review 100 (2024-07-11 - Rating: 5)

    Perrin and Karl were on time, professional and timely. Thank you!Updated review - Thank you to Alban for visiting same day in the middle of the heat! Much appreciated!!

  • Review 101 (2024-04-15 - Rating: 5)

    Thank you Alban Sejfiu! You made sure we understood what you did on our maintenance of our HVAC. You and your partner introduced yourselves and went right to work. It was a pleasure having you on our home. We love R&R and everyone we have worked with.

  • Review 102 (2022-12-22 - Rating: 5)

    They did a great job measuring all the ventilation and installing a heat pump with a backup furnace. About three months after it was installed there was one small issue with the furnace and after getting on the phone with them they had a repair person out in about an hour. Would highly recommend for service and installation. They were not the cheapest bid that I got but overall Im very happy that we went with them.

  • Review 103 (2024-04-16 - Rating: 5)

    Great experience. Quoted cheaper than other places and stuck to their quoted price. Got my new air conditioner installed the same week of the quote. Couldnt be happier, Highly recommend

  • Review 104 (2022-04-14 - Rating: 5)

    From the start of the process to get AC added to our older HVAC setup, R&R has been great! From a detailed initial quote (they inspected things that other companies didnt even look at!) to the fact that they schedule an inspection appointment before final installation, at no additional cost (and before having to pay anything) to make sure that they have all the correct measurements and know what they will be needing.The day of install went very well with JJ & Jake B. working without making too much noise (my wife and I were working from home that day, and both of us were able to take meetings without undue issue). They got the work done quite quickly, even with some issues in getting our non-standard smart thermostat talking to the system properly.We havent been able to fully stress test the AC (with the weather being so cold in the last week), but everything was working beautifully when the install was done and we tested things real quickly.All in all, we are very happy with their work (and I havent really mentioned the ease of getting things paid for, which was very convenient since we didnt want to take out any loans or rely on some weird credit card scheme). My wife and I highly recommend R&R!

  • Review 105 (2023-07-24 - Rating: 5)

    When our AC went out, we werent sure what to do. We called multiple HVAC businesses on a Saturday. While I left my contact information and waited for a call back from others, R&R was able to get me confirmed for an appointment within minutes on the phone. No call back needed.Our technician Ron was professional and detail oriented. He identified and fixed the problem within minutes, while also sharing concerns about the longterm life of our AC unit. It was a relief to have the AC fixed so quickly with temps in the 90s. Plus, we know what to keep an eye out for going forward. Thanks R&R!

  • Review 106 (2024-11-01 - Rating: 5)

    Prompt and courteous service man Colby Fletcher would have them back anytime thank you, Colby

  • Review 107 (2023-11-07 - Rating: 5)

    Everyone we dealt with was professional, knowledgeable and efficient. Pricing was very competitive. Our airconditiong compressor needed to be replaced. We had gotten several quotes and would definitely recommend R&R ! 👍🎉

  • Review 108 (2024-02-29 - Rating: 5)

    Jason arrived promptly as I was told. He explained to me very clearly what the issue was and had the parts needed to get my furnace up and running right away. Nice to have warmth in the house. Thanks Jason!

  • Review 109 (2022-11-16 - Rating: 5)

    R&R Heating and Air Conditioning installed our furnace and central air conditioning as part of our new home purchase 6 years ago. We have had R&R come and do annual preventive maintenance on our unit since we purchased the home. This year unfortunately we have encountered a “gremlin” in our system causing the furnace to sporadically shut down. The root problem has been a bit difficult to diagnose and identify the exact cause requiring a couple visits out to fix the furnace. During this little ordeal, R&R techs and telephone scheduler staff have been responsive and most professional in trying to resolve our problem. Big shout outs go to Telephone/scheduler Michelle and Technician Joe for their extra efforts and superb customer service in getting our system running reliably. Thanks Michelle and Joe! You’re awesome!

  • Review 110 (2023-07-13 - Rating: 5)

    We just purchased a new home here in Spokane and were unable to attend the New Home’s Walk Thru Orientation about it’s features as we were packing to leave our old home on the Oregon Coast.When I was in touch with the HVAC Contractor, R & R Heating/AC, a Lexie Stephens of Customer Service came out to deliver a case of HVAC filters I ordered and to give me the information of all the workings of our smart HVAC system. She left a folder with a synopsis of the system and what else R & R offers to support good air quality. She explained the system as a technician would have from the scope of my questions. I was satisfied with the information of what I can do & what I should not do with the system.If all the CS representatives were as thorough as she is, it can’t help but extend the reputation of the business.(Way back when, in Boise, ID, I worked as an electrical sub for Sears & Roebuck Air Condition section installing the feed for new AC units. I held an General journeyman’s Electrician’s license in Idaho, Washington & Oregon for many years, and retired from Kaiser Aluminum in 2004.)

  • Review 111 (2023-04-12 - Rating: 5)

    Great overall experience to have our HVAC looked at. I asked to have a check up on our ac and furnace since we havent had anything done in the three years since moving in. Tech was polite, informative, and thorough. As a new-ish home owner I wasnt aware of the maintenance I needed to do and the tech was very polite in letting me know the dos and donts. I had no repairs done and everything checked out just fine for our system. This gave me confidence that I was treated honestly by the tech and there wasnt mysterious issues that needed repaired. The tech that came out was absolutely fantastic to deal with and will request his assistance in the future if possible.

  • Review 112 (2023-01-27 - Rating: 5)

    We had R&R remove our old oil system and install a new heat pump/furnace. They were clear and upfront about both pricing and scheduling.When it came time for the dirty work, the team (Jake, Travis, Corrigan, and Kent) were on time, and worked their butts off. They had to work around our weird house but they adapted and were able to get it done.They were pleasant to work with and cleaned up nicely even after the very dirty work of cutting and removing the oil tank.I had one small issue a few weeks later, but they were responsive and came out within just a few hours and had the problem diagnosed and fixed quickly.I was referred to them by a friend who had work done, and I am glad I listened. I will be looking to R&R for my future HVAC needs.

  • Review 113 (2024-02-15 - Rating: 5)

    Robert was the best! He fixed our heater in a timely fashion and also explained what was wrong in a way that I could understand. Robert was an absolute professional! Thank you Robert and R & R!

  • Review 114 (2024-08-21 - Rating: 5)

    We have received nothing but excellent service from R and R . From their office staff to service techs our office has been promptly taken care of. Thank you

  • Review 115 (2023-08-23 - Rating: 5)

    Tim came out to our home to evaluate our air conditioner that was broken. He fixed it in no time.We are so grateful we thought we had to install a new part but he just installed a Hard Start kit and it worked!!! Now we have a working air conditioner.Sure appreciate it!!!

  • Review 116 (2021-12-04 - Rating: 5)

    We used R and R to service and repair our Air Conditioner and they were amazing. Very honest and professional. So, when it came time to update our old circa 1970s gas furnace, we called them. They did a great job and walked us through the system when they were done. Very professional, nice people. Highly recommend!

  • Review 117 (2017-06-16 - Rating: 5)

    The only reason Im not giving a 5 star is the customer service at the end when we called to make a payment.Estimate was done within 1 day of calling. Randy was very nice, knowledgeable, and took time to understand our needs and went over all our options with us.Install was quick and painless.The invoice we received at the end of the install was for more than the contract we signed for the AC install. When we called to make the payment, we said we wanted to pay the lower price of what we signed. We were told that they calculated the tax wrong and we had to pay the invoice we received at the time of service and not the amount on the contract. NOT impressed. The error was clearly their fault and we should not be held accountable for their clerical error. They should have ate the difference, it was less than $100 but my money is valuable and it was not what I agreed to when I signed the contract. If you arent going to abide by your customers signed contracts, then dont bother with them.***Update - we were contacted by the office and our overpayment refunded. Very impressed - never seen this happen before!

  • Review 118 (2023-01-09 - Rating: 5)

    Called R&R Heating after being told by another business I would have replace my entire HVAC system! Eric from R&R came to our rescue and turns out we only needed some cleaning done on a few parts. Eric was thorough, professional, and honest. Will absolutely refer and be a repeat customer if ever needed!

  • Review 119 (2023-09-14 - Rating: 5)

    Ive been nursing a quite old HVAC for a number of years. And this season, the AC took its last breath.I was scared to start shopping, as the best quote I got 2-3 years back [pre-2022 inflation] was quite pricey. But, as I had used R&R for service in the past, and was quite happy with them, I asked them for a bid.I now have a completely new HVAC INCLUDING a Heat Pump for THOUSANDS of dollars less than my old quote, which DID NOT include a Heat Pump!Thank you R&R, and the fine folks that completed my install in a timely, courteous, and considerate manner!

  • Review 120 (2021-09-07 - Rating: 5)

    Last October R&R came out and installed our AC unit. The whole process from the quote to scheduling to the technicians that came out to do the work was easy and professional. Super glad we had it in the hot summer we had this year. Great company and Im glad I made the right choice to use them!

  • Review 121 (2024-04-11 - Rating: 5)

    Matt and Perrin (sp) just left and OMG - great guys! HVAC all serviced up for the year. Very professional. Almost made me want to get a service contract!

  • Review 122 (2023-08-24 - Rating: 5)

    Everyone at R and R that we worked with was professional, prompt, and knowlegeable!The work they did was quality and I would recommend them to friends. They replaced our furnace, a/c, and added some new duct work.

  • Review 123 (2021-07-28 - Rating: 5)

    We urgently needed to have the blower fan replaced on our furnace and got excellent service from R&R. Joseph arrived very promptly and phoned in advance to let us know his arrival time. He was capable, efficient, knowledgeable and very courteous and friendly. An overall excellent experience with this business

  • Review 124 (2022-10-20 - Rating: 5)

    Our furnace stopped working, and cold weather was on the horizon. We called R&R, and they gave us an appointment promptly. Malachi was scheduled to arrive between 8 and 9 a.m. He arrived around 8:20, and he fixed the problem and was out the door by 9 a.m. The price was affordable, and the service was excellent. I would definitely recommend them!

  • Review 125 (2020-09-28 - Rating: 5)

    We have used R&R Heating and Air Conditioning services for several years and I am still impressed with their company. Today we had a new young man, Robert, who was at our house promptly and changed our heating unit filter which was needed. He was able to diagnose a problem that we have had for awhile. He was very professional and showed us what he was doing as he fixed the problem immediately. He also showed us another part that will eventually need to be replaced, but he did not insist that it had to be done today. For that, we truly appreciated his honesty and will continue to use the services of R&R as well as recommend them to our friends and neighbors in the future. Thanks again Robert !

  • Review 126 (2020-10-31 - Rating: 5)

    We had several companies come out for bids when it was time to install a heat pump/ac unit. R&R took the job seriously. They took measurements, pictures, drew diagrams of my house with all the windows, etc. They wanted to recommend the perfect unit for our home. We made our decision and had them install (and also clean our ducts). The unit we wanted wasn’t available due to covid and manufacturing. They wanted to make sure we were cool for the summer though, so they installed a cheaper unit until our upgraded unit arrived. Every single employee I’ve dealt with has been great. I’m very impressed with this company and will use them for years to come! They went above and beyond the call of duty to keep this mama cool for the summer. The new unit they installed is amazing. Our home is extremely comfortable and cozy during this cool down. (2 stage heat pump, carrier) 5 stars! ⭐️ Thanks Tyler and Jason and all your installers! Best prices in Spokane!

  • Review 127 (2020-11-12 - Rating: 5)

    I have used R and R heating and air for installation of our central air and replacement of our gas hot water tank. They were fantastic!! Their prices are reasonable and the service is extraordinary! I cant say enough good about R and R. I highly recommend them. Ginger really went out of her way to schedule an appraisal and to get our job scheduled. We really appreciated it. The techs were polite and professional and did quality work each time we ve had them out to our home.

  • Review 128 (2018-06-06 - Rating: 5)

    “Everyone I have dealt with from R&R has been top notch. Randy who came out to give us a bid was truthful and honest. The guys, Dan and Travis who did the installation were friendly and efficient. They even took a bit of time to pet my freaked out dog. I will not hesitate to recommend R&R to anyone needing heating and cooling service. Great company!”

  • Review 129 (2023-09-19 - Rating: 5)

    I was impressed with the quality, care, and knowledge that the service technician, Tim provided when I needed an air conditioning repair!He was able to diagnose, repair, and do a thorough inspection that allowed the necessary parts to be repaired!Thank you, Tim!

  • Review 130 (2023-08-12 - Rating: 5)

    The Tech u sent out, I think his name was Ron was the first one I felt was truely competent. He knew what he was doing. We appreciated his expertise as he told us why things were all ok. He didnt just say its ok and leave. A really good guy!!!

  • Review 131 (2024-06-07 - Rating: 5)

    Alban provided excellent service, was informative and all the maintenance steps he was taking to service our AC unit. Highly recommended.

  • Review 132 (2024-07-19 - Rating: 5)

    Alban arrived on time and got our AC up and running again. We recommend R&R Heating.

  • Review 133 (2022-09-30 - Rating: 5)

    We had a very positive experience with Rand R - Kent and Jake were fantastic - and their whole crew - they were professional, timely, and cleaned up everything. They reviewed the system with us and even came back the next day for some questions. Would highly recommend.

  • Review 134 (2018-09-06 - Rating: 5)

    I called R&R to help me fix a new water heater that was installed by the previous owners before I moved in. The warranty was complicated and the technician helped me work through the process to make sure I got the service that I deserved. Steve was running ahead of schedule and waited for me to get back home at the scheduled service window. He was friendly and polite, and he explained what he did and why. R&R will be my first call next time I need service on the water heater. Great experience.

  • Review 135 (2023-09-06 - Rating: 5)

    Bill just left my house. He got everything fixed with my aircon. He was very nice and professional. And now I’m not feeling like I’m going to pass out from the heat. Was also very prompt on time. Thank you for a great experience

  • Review 136 (2024-10-31 - Rating: 5)

    We had a new water heater installed - wow what changes since the last water heater. Earthquake straps, devices to make the water heater safe. The techs Kolbee and Rand the plumber were professional and knowledgable.

  • Review 137 (2020-04-23 - Rating: 5)

    Saw a technician in my neighborhood while walking with my family a few weeks back. Got his contact info and called the next day. Scheduling coordinator was very helpful and informative. Technicians who came out were prompt, efficient, and did a great job. Good value for an AC service too, definitely recommend R&R.

  • Review 138 (2024-08-13 - Rating: 5)

    A few weeks ago, our AC stopped cooling on one of the hottest days in June. I turned it off, and the following morning, I called R&R heating and AC to schedule an appointment to have it checked. What a surprise!, they came out two hours later and Josh the tech. inspected the system. A few minutes later, Randy (the owner) came to check on the progress. They decided the outside unit was bad. Randy made a phone call and said it would be replaced in two days. The crew showed up two days later at 8am and replaced the unit. Everything is working great now. We are extremely happy with R&Rs response. Great people to work with.

  • Review 139 (2013-09-01 - Rating: 5)

    Im a brand new customer, yet they had a tech out the same day that I called. The woman I made the appointment with was very polite, and so was the serviceman that came to my home. I have an older a/c unit and was just trying to do the minimum that it would take to get my system to cool that house the best it could until it completely dies on me. The technician didnt make me feel as though my service call was any less important because I didnt want to spend a lot. He was very respectful of my wishes, and after briefly sharing with me my options, he proceeded to do as I asked. The bill was much less than I was expecting, and I told him that because he wasnt pushy about trying to get me to replace my unit, that I would be inclined to call R and R when I finally am ready to make that purchase. Id say that any owner would be proud to have an employee like this guy representing his company. Call these guys! You wont be disappointed.

  • Review 140 (2023-03-13 - Rating: 5)

    Matt was fantastic. I ask a lot of questions and he was very knowledgeable and could work, while answering my questions. Very happy with this company! David did the scheduling and they showed up, when they said they would!! My new, GO to Company for heating and AC!! Thank you R&R!!!

  • Review 141 (2022-10-22 - Rating: 5)

    I am very happy to have heat again! The R & R men were on time and very polite. They were able to replace and fix an old system, so it wasnt an easy job. I was always informed as to what was needed and what they were doing. THANKS! Ellen

  • Review 142 (2018-09-19 - Rating: 5)

    Best service ever. Our technician Brian was honest, very professional and explained details of issue with our heating unit. No charge today as it was a simple fix of a part replaced 6 months ago.I will call R & R for all of our HAVAC and plumbing needs and highly recommend them.

  • Review 143 (2024-05-15 - Rating: 5)

    Perrin was fantastic! Punctual, polite, very thorough. Went “outside of the box” to diagnose and fix our issue. K. Gentle.

  • Review 144 (2020-01-01 - Rating: 5)

    We were looking to replace our gas furnace and install a/c in our home. I called a few other local companies and got bids, but R&R surprised me by offering good equipment (Carrier) at a lower cost than other heating and A/C guys. All the folks I interacted with from R&R were amazing. They returned phone calls, answered questions, and were timely when coming to the house to do the bid and preform the installation. Darren and JJ (and the other guys) worked hard, did good work and left things clean and tidy. I highly recommend R&R!!

  • Review 145 (2020-03-29 - Rating: 5)

    Our furnace quit working on a Saturday afternoon. Called the after hours number and received a call back quickly. The tech explained the rate and was able to come over promptly. He diagnosed the issue and had the part in his van to fix the furnace. Very professional and friendly. Ive dealt with another company in the past and have been disappointed so I called R&R on a recommendation from a friend. They are my go to from now on.

  • Review 146 (2019-06-15 - Rating: 5)

    I was pleased that the dispatcher remembered and called us at an earlier date for service when an opening occurred. Also, I was very happy with Eric, the technician. He proceeded in a very efficient and methodical manner to isolate the problem with our air conditioning system. We will definitely continue to use R & R when we have air conditioning or furnace issues.

  • Review 147 (2024-09-07 - Rating: 5)

    Kept working on the problem until they got it fixed . I am so happy! Good job !!! The office staff is also professional. Thank You---Tony Birch.

  • Review 148 (2019-01-12 - Rating: 5)

    From the initial phone call for a quote on a new high efficiency furnace to when the crew left today, my wife and I have experienced nothing but the utmost in professionalism and outstanding hard workers. I stopped by the office on Friday to see about paying for the installation in full and to schedule an install date. The office staff asked if I would be available on Monday (Christmas Eve). The employees who came out for the install volunteered to do so. They showed up early, were knowledgeable about the equipment, happy to answer all of our questions and left zero mess! My wife and I will absolutely be repeat customers and recommend R&R to everyone we know.

  • Review 149 (2019-02-23 - Rating: 5)

    After using a competitor to service my 1983 furnace, I decided to go with the recommendation for a new unit. The quote put me in shock so I decided to get a few more quotes.R&R had the best price and the best brand. They also were able to get my new furnace installed 3 days after we decided to go with them. I highly recommend R&R for all of your home HVAC needs!

  • Review 150 (2024-08-06 - Rating: 5)

    Alban was great…helped me understand my system. Air conditioner back and running thankyou

  • Review 151 (2023-09-02 - Rating: 5)

    Robert is a great technician! Very professional, explained what he looks for in assessing, and walked me through some great maintenance tips. Highly recommend!

  • Review 152 (2019-04-04 - Rating: 5)

    We were very impressed and satisfied with R&R putting in our new gas furnace this week with all the AVISTA rebates and the LEAP program that paid for most of our new furnace.It just happened that we ended up with 6 bids. R&R had the most reasonable prices, they knew what they were doing along with being friendly, on top of things, easy to work with, and so on. They walked us through the process efficiently. Their company works well as a team.Randy answered all our questions, bent over backwards, didnt bog us down with details of many products, etc. He came in and took inventory of our needs and then gave suggestions with two types of furnaces. He wasnt a pressure salesperson.Jeff, Brad and Johnny were great actually putting in the furnace too. Everything flowed efficiently with their expertise and knowledge. Jeff spent the time after work to look into our particular 1982 heatilator style fireplace to make sure that everything came together well.We would definitely recommend R&R without hesitation. Thanks everyone at R&R for a job well done!

  • Review 153 (2021-12-30 - Rating: 5)

    1st time having to call for service for a furnace, R & R was at our house with in a couple hours, kind and courteous, and had our furnace repaired quickly with no issues since. Price was also very fair!Thank you R&R,Ryan

  • Review 154 (2022-10-15 - Rating: 5)

    Blair and Brian arrived right on time. They immediately donned their masks and began to work on the ac. They honestly told me what was needed. When they finished they began work on my fireplace , putting on booties before hand. They efficiently and thoroughly cleaned my fireplace and checked all systems and remotes. I am very pleased with their personable and professional behavior. I feel relieved that my equipment will continue to perform reliably for a long time.

  • Review 155 (2023-02-08 - Rating: 5)

    JJ and Jake did an outstanding job replacing my outdated furnace and damaged AC unit. The furnace was in the attic and difficult to access, but they were able to complete the job without any problems. Very professional service and great attitude!

  • Review 156 (2021-07-12 - Rating: 4)

    R&R came to my house and helped troubleshoot an issue with my AC in which it sporadically turns off - both the AC unit and the main duct fan/blower.The technician was helpful in checking various items on the AC unit, to make sure everything looked normal. However, the reason for 4 stars instead of 5 is that the issue was technically never resolved.After review, the technician suggested replacing the control board/circuit board for the furnace, as a possible cause. But, it was never confirmed as the root cause, and his service to replace the board wasnt offered. It was something I was asked to do myself. In the end, I am pretty much in the same position as I started, minus the $100 service charge...

  • Review 157 (2019-03-17 - Rating: 5)

    Jason was awesome. On time, honest, and was able to get our furnace going again for a very reasonable price! R&R was also responsive and professional regarding the scheduling of the repair, a home humidifier estimate, and duct cleaning. They do it all and they do it well! Thanks R&R

  • Review 158 (2017-02-21 - Rating: 5)

    Called and got an appt for someone to come out within an hour. That was certainly good news. The scheduler was a little cold on the phone; not rude, but not very friendly. Oh well. I was told it would cost $90 for the house call; additional costs would be expected for parts needing replaced. Greg, the repairman was very nice. He put covers on his shoes to keep my carpets clean. He spent an hour and 20 min checking things out. Heater just ended up being dirty. He cleaned it up and recommended a different filter to buy next time that will allow more air movement. System seems to be working fine now. Was charged $97.29.All in all a good experience.

  • Review 159 (2023-01-25 - Rating: 5)

    We had a Halo element air purifier with timer system/electronic air cleaner installed. It took only about 2 hours and so far, are very pleased. We wouldnt go to any other heating and air conditioner vendor.

  • Review 160 (2022-09-22 - Rating: 5)

    The whole team of planners and installers involved were outstanding; special thanks to Tyler, who was knowledgeable, professional, and infinitely patient. Highly recommend R&R, and plan to work with them on future projects. Thank you!

  • Review 161 (2024-11-01 - Rating: 5)

    Called R&R for an issue with the blower motor on my furnace. The service technician Alexander was able to troubleshoot the issue in 15 minutes and replaced the capacitor and repair the wires going to the blower motor to fix the issue. Alexander was polite, knowledgable and very professional.

  • Review 162 (2024-08-26 - Rating: 5)

    Karl was on time and professional for our annual furnace inspection. Thank you.

  • Review 163 (2021-04-20 - Rating: 5)

    Some of the best people I have had the pleasure of interacting with.They beat multiple bids with better equipment for $1,000 less than the lowest previous bid!At this point Id recommend them to anyone.(Ill update this review after the installation is complete with my final thoughts.)

  • Review 164 (2024-07-27 - Rating: 5)

    Whats to report? Alban came, performed the maintenance, answered all our questions, cleaned up and left.

  • Review 165 (2021-01-10 - Rating: 5)

    I called R&R and had already taken most of my furnace apart. Joe walked me through an extremely simple step to get my furnace up and running, saving me almost $200 if he had to come out to my house. I SO appreciate it. You dont find this kind of genuine good service anymore. Most companies are all about the money but not this one!

  • Review 166 (2015-03-31 - Rating: 5)

    Had R & R out to Service Furnace and Gas Fireplace. We where late and Tech waited for my wife to get home. Tech was very nice and was in and out in no time. Very thorough with Service listing all that was done and at the price given. Would highly recommend and would use again.

  • Review 167 (2024-09-24 - Rating: 5)

    Thank you Matt for your excellent service. We appreciate R&R for doing a great job maintaining our furnace and heat pump.

  • Review 168 (2020-07-06 - Rating: 5)

    Professional crew. Justyn and Darren were awesome. Very respectable and knowledgeable. The entire process from choosing R&R to selecting which unit we wanted to the install was class act. 5 stars. Would recommend them to anyone looking for an AC and furnace.

  • Review 169 (2019-04-27 - Rating: 5)

    Derek and JJ did a great job on our replacement A/C install. The job was not easy but they made the best of it and completed the work nicely and professionally. Both guys were friendly and helpful when I had questions. Excellent experience.

  • Review 170 (2013-06-04 - Rating: 5)

    Our AC was literally turning into an ice block after 5 minutes of being on. Since my wife had used R&R previously at her old house and was extremely happy with the company - I called R&R. I was hoping to get an appointment the same week, but figured it would be a week out...nope! I was scheduled that same day. Josh came out 3 hours later. He was professional, full of knowledge & experienced - found the source of the issue, fixed it, and tested it. He even went into depth on what he did to diagnose and to make sure there wasnt any other issues. I gave him a number of what my budget was, and he hit it on the nose...well, he was under by 85 cents! He was very patient with me, answered all my questions and educated me . R&R has my loyalty for life.

  • Review 171 (2023-09-07 - Rating: 5)

    Tim was very personable and very fair. He tried his darndest to make it as simple as possible.I enjoyed visiting with him and request him back if I ever have any other problems

  • Review 172 (2024-06-17 - Rating: 5)

    Lexi provided an excellent orientation on our new home systems - very much appreciated!

  • Review 173 (2024-04-23 - Rating: 5)

    Robert and Justin were very professional and did a great job. We appreciate their hard work!

  • Review 174 (2013-07-03 - Rating: 5)

    On the hottest day of the year R&R had a technician to our house within four hours of my call to fix a broken air conditioner. The technician was professional, friendly and immediately isolated the problem. By that afternoon we had a cool house and a very reasonable bill for the service. This was a great experience and i would recommend R&R highly.

  • Review 175 (2023-09-28 - Rating: 5)

    Weve been using R&R for years, many times we have had the same tech, John. John is knowledgeable, prompt, and always courteous. I have zero complaints about R&R or John.

  • Review 176 (2019-01-28 - Rating: 5)

    Found R&R through online reviews and the service did not disappoint. Office staff were friendly and courteous and able to get a technician out the same day to inspect our furnace. Brian showed up right on time, was professional and super helpful, and answered all of my questions and more. Cant comment on the price as they were the first ones I called, but Im satisfied with what I paid and felt it was more than enough for the service I received.

  • Review 177 (2024-08-08 - Rating: 5)

    After repeated frustrating (and fruitless) interactions with the company who installed our HVAC system in 2019, we finally reached out to R&R. They service the brand we had installed (the other company is not an approved service provider-that tells you something 🤨) and we were desperate.Although it cost several hundred dollars to have the repair tech come out, he actually identified the problem, figured out the best solution, and clearly explained everything each step along the way. Faced with mounting repair costs, my husband called the finance department at R&R to try and find creative (less expensive) solutions. They were willing to explore options!It still cost a pretty penny but we are thrilled with the service and customer care we have received from R&R!! We especially appreciate the care we received because they did NOT install our system. They will have our business going forward, though. Their technicians are professional and knowledgeable and their customer service folks actually listen. We recommend them highly.

  • Review 178 (2020-10-27 - Rating: 5)

    They did a great job installing our new AC and furnace. They were affordable, and even though they were booked out a little ways, they worked us in pretty quickly. They also went above and beyond when they found a giant wasp nest in our wall. They helped us get them out and sealed off the hole on the outside where the wasps were coming in so we wouldnt have any more wasps in the future. We have also used them for repairs on our gas fireplace, they figured it out quickly and had it up and running in no time. 100% will use them for all future needs.

  • Review 179 (2021-10-15 - Rating: 4)

    Repairman called when he was on his way to let me know when he would be here. Came in the schedule time frame. Got the job done quickly.I gave a 4 star rating because the part had to be ordered, about three weeks out. Other than that happy.

  • Review 180 (2018-09-20 - Rating: 5)

    We purchased a new home this past winter and were unable to test the AC because of the temps. In June we brought R&R Heating out to service the heating and the AC and found out the heating unit and humidifier were only a year old and working fine. However the AC was on its last legs. Since we are not full time residents yet, we setup the installation of the new AC for a week in September when we would be back unpacking. The estimate was a simple process, mailed them a check for the down payment and installation was scheduled. Two competent, friendly and respectful guys arrived at 8:30am and were completed by 3:00pm. Our inspector arrived the following morning and signed off on the work. Bing, Bang Boom we have a brand new AC! Highly recommend this company and everyone we have spoken with on the phone.

  • Review 181 (2023-08-05 - Rating: 5)

    Its obvious that Robert is a highly experienced HVAC technician. He arrived and diagnosed the issue within minutes and replaced the capacitor that starts the condenser fan. Were back in business and staying cool.

  • Review 182 (2018-09-13 - Rating: 5)

    “Ronnie and Jessie came out and installed the two Heat pumps in our home and worked very conscientiously to complete the work in a professional manner and make meticulous steps to keep everything in a clean and great looking condition. They then cleaned up the area to make sure all areas were clean. Ronnie provided a step by step instruction on using the remotes and controlling the units. I am completely satisfied with the service and installation I received and highly recommend them to anyone needing their services. I give them A+ for their skills!”

  • Review 183 (2013-07-03 - Rating: 5)

    R&R is our go-to contractor for anything relating to heating/cooling. I just had a motor give out that was replaced this spring. They got back to me asap and had a service tech out to the house the next day.... Amazing when you consider the 100 temps they have been dealing with!The warranty covered the unit/labor both and once again, we were more than impressed with their response time, attitude and ability to make it all come together!We have been using R&R for over 10 years now and its the only place we call when were need expert advice/service. Hard to find that kind of outfit anymore-

  • Review 184 (2017-02-09 - Rating: 5)

    Knowledgeable and courteous. Rex and Ronnie were excellent! They installed a new system in our very old house including all the required ductwork. Left no mess and even made friends with our 4 dogs! It works great! Its nice to be warm!

  • Review 185 (2018-06-04 - Rating: 5)

    “We used Avistas Leap program to have a new Carrier gas furnace and A/C unit installed. We couldnt be happier......and cant get over how quiet the equipment is.... and the Carrier smart thermostat is just that, easy to use and will even provide the weather report when linked to the internet. The crew (Rex & Travis) worked tirelessly for 2 days removing our old electric furnace / heat pump, and installing the new equipment. They were professional, polite, courteous and we felt completely at ease leaving our home while they were there. R&Rs pricing was competitive with other HVAC contractors and we chose them after hearing they did a quality job and stood behind their work. I would certainly recommend them to anyone and have them back again.”

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