Campbell Family Plumbing & Electric
Located in Riverside, California
Address: 10218 Indiana Ave, Riverside, CA 92503, United States
Phone: +1 951-363-2666
Rating: 4.9
Categories
- Plumber
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Comments
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Review 1 (2024-10-23 - Rating: 5)
We couldnt be happier with the plumbing service provided by Campbell Family Plumbing & Electric! When we had frozen pipes that led to a total kitchen overhaul, it turned out there were some bigger problems unrelated to the freezing. Jerome was at our house for a solid couple of days, meticulously rerouting, modifying, and replacing our old copper pipes and drains. I wish we had taken before and after pictures β the amount of effort and expertise required to get everything in place was impressive. Jerome was fantastic at explaining the issues to us, showing us the wear and tear on the copper pipes, for example. Naturally, there were times when the water supply to the entire house had to be cut off. But Jerome always kept us informed about when that would happen and worked swiftly to restore the water supply as soon as possible. Not only did Jerome display excellent plumbing skills, but he also showed up promptly every time, was friendly, and a pleasure to work with. Were confident with the service he provided. We didnt initially hire them ourselves, as they were subcontracted by our general contractor. However, given the outstanding service we received from everyone we interacted with, well definitely choose them for any future plumbing needs! We are very grateful for their help. -
Review 2 (2024-10-30 - Rating: 4)
When our water heater broke down, I reached out to numerous plumbing services with the hope of getting a response. Campbell Family Plumbing & Electric responded promptly, the very next day. Frank, the plumber, visited us right after our initial conversation, assessed the issue, and provided us with a quote for a new tankless water heater. He even managed to install it on the same day. Frank is extremely skilled, professional, and reliable. I would highly recommend their services to anyone in need. They did an excellent job for us, and we now have hot water again. Thanks, Frank! -
Review 3 (2024-10-19 - Rating: 5)
We had an issue with a main sewer line backup in our home in Riverside, which happened to be an old clay sewer line. Walter from the plumbing service showed up to help and suggested we replace the entire line. Although it wasnt the cheapest solution, we decided to go for it. We ended up replacing several of our old sewer lines with new PVC ones. I was impressed with their commitment as they offered a long-term warranty, something like 50 years, for all their line work. While we dont encounter issues often, there have been instances of clogs. Each time, Curtis or Santiago from the plumbing team is there the next day or sometimes even the same day to address the problem. Theyre consistently polite and stand behind their work. As for their rates, I recommend getting multiple quotes. However, their work quality is commendable and they hold themselves accountable for it. -
Review 4 (2024-10-01 - Rating: 5)
I had a fantastic experience with this plumbing service, and I was assisted by Blake. The project was challenging, and many plumbers would suggest digging up the pipe and spending a fortune to repair it. However, Blake didnt take that route; he exhausted all possible solutions, even bringing in Frank for additional brainstorming on the issue. It took three days, but they successfully restored the flow in my drains. Blake also took the time to educate me on how to prevent similar issues in the future. They showed great patience dealing with our current plumbing predicament in Riverside. Although I hope not to require their services soon, I will definitely reach out if another drain problem arises. This is the first time I felt compelled to award a full five stars. -
Review 5 (2024-10-05 - Rating: 5)
I just have to express my gratitude to Blake and his helper. We had a new washing machine delivered, but the old pipes were quite corroded. The delivery team was concerned they might break a pipe while trying to remove them. I reached out to Blake earlier in the day and he assured me hed do his best to come out as soon as possible. True to his word, both of them put in an incredible amount of effort to remove the old pipes, which saved us from needing to replace the valves. This also saved us a considerable amount of money! So, hats off to Blake for his dedication and persistent hard work! -
Review 6 (2024-10-08 - Rating: 5)
I reached out to this plumbing company at around 10:30 AM on a busy weekend day and left a message about our sump pump issue. To my surprise, I got a callback within a mere 15 minutes. I explained to Jerome the problem we were facing and he assured me hed be at our Riverside home before the day was over. True to his word, he showed up at around 5:30 PM and by 7:30 PM, our septic system was back to functioning smoothly. This is what I consider excellent service. The cost was reasonable and we have nothing but praise. Thanks to their prompt response and efficient service, we could still host our granddaughters birthday party at our place. An enormous thank you to Jerome! -
Review 7 (2024-10-07 - Rating: 5)
Highly recommend this plumbing service. we found ourselves dealing with a blocked sewer pipe caused by supposedly flushable wipes. as a result, our laundry room was flooded with an inch of water. we called in an emergency service to hydro jet the blockage successfully. afterwards, they informed me that our modern pvc pipes were linked to aging, crumbling clay pipes that needed replacement, quoting a hefty $6,400 for the job. after obtaining quotes from four different services, we were relieved when santiago from this company confirmed that no work was needed. santiago arrived promptly, ran a camera through the pipes, had me run water all over the house, and showed me on his camera that the old clay pipes were not a problem. he explained that these clay pipes were part of an old gutter system intended for underground water flow and were not even connected to our plumbing. not only did santiago save us a lot of money on unnecessary work, he was professional, polite, and friendly, spending nearly an hour diagnosing the issue. he was thorough, taking the time to explain and demonstrate that there were no problems with our underground plumbing. he even declined to charge us for the visit. how often does that happen? while there are plenty of companies with glowing reviews, we found this company to offer not just excellent, but honest service. we will be contacting them for all our future plumbing needs. -
Review 8 (2024-10-12 - Rating: 5)
Today, i had a regular free check-up done, courtesy of my subscription with Campbell Family Plumbing & Electric. The thorough and detailed assessment was executed by santiago. He discovered a tap that required some fixing. Considering both bathroom sink faucets were original and at least two decades old, i decided to have them replaced. As always, this company gives the necessary information to make a knowledgeable choice. Santiago reviewed the inspection with me and did a wonderful job. Its great to schedule an appointment with a professional who is familiar with the house and the plumbing. I also find that they always consider the financial health of their customers. Getting the job done on the same day as the inspection gave me an extra 10% discount on top of the member discount. What an awesome bonus! Im truly satisfied knowing I have Campbell Family Plumbing & Electric for all our plumbing and heating needs. Ive felt safe having them at our disposal since buying our home in riverside two and a half years ago. -
Review 9 (2024-10-18 - Rating: 5)
Ive been relying on Campbell Family Plumbing & Electric for my buildings plumbing necessities for a long duration, and their consistent top-notch service never fails to impress. When a water heater started showing signs of giving up, along with two others that seemed a bit off, I reached out to them. Walter assured me that a plumber could be there within the hour. Unbelievable, so quick! Curtis arrived promptly as agreed and confirmed that the 12-year-old heater was due for a replacement. However, after inspecting the other two heaters, he determined they were fine and made necessary adjustments. He then went out to procure a new water heater, making the process so effortless for me. Im truly grateful for Curtiss clever and resourceful approach. These guys are absolutely the best. I couldnt endorse their services more. A big thank you to the entire team. -
Review 10 (2024-10-02 - Rating: 5)
I picked Campbell Family Plumbing & Electric because its a well-respected, smaller local business in Riverside. i saw that they had a lot of great feedback online. i compared their transparent pricing to other plumbers who gave estimates on replacing my collapsed cast iron drain line beneath my townhouse slab, and found them to be quite reasonable. Blake, Curtis, and Walter, along with their team, showed up when we had agreed. they were both friendly and professional. the final cost was exactly what we had agreed upon before the work began. they even finished the job earlier than expected. i would definitely reach out to them again and would recommend them to my friends and family. -
Review 11 (2024-10-04 - Rating: 5)
Santiago was fantastic! He picked up the phone when I initially reached out and informed me of his availability. I was dealing with a sewer leak under my house. I managed to arrange for a clean-up crew and was able to schedule Santiago to come in and address the issue right after the clean-up was done! The timing was terrible, having to deal with this amid a pandemic and severe wildfires. I was so thankful that he could come out and solve our problem! He was wonderful, knowledgeable, and efficient! Campbell Family Plumbing & Electric will definitely be my first call if we encounter any issues in the future! -
Review 12 (2024-10-14 - Rating: 5)
Our tankless water heater suddenly stopped functioning following multiple power outages in a single day. The control unit wasnt receiving any power. When Jerome arrived, he quickly discovered that the power switch had tripped during one of the outages. To our surprise, he didnt charge us for the visit. This level of integrity, professionalism, and meticulous attention to detail is priceless. Ive dealt with other plumbers in Riverside who didnt operate with such a streamlined process. From the initial scheduling to the follow-up calls and texts updating us on Jeromes estimated arrival time, and his actual visit, everything exceeded our expectations. Theyve definitely earned a spot on our speed dial.