Hutzel Plumbing & Heating Company

Located in Richardson, Texas

Address: 1425 E Belt Line Rd, Richardson, TX 75081, United States

Phone: +1 469-373-4549

Rating: 3

Services

Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2023-01-03 - Rating: 5)
Hutzel Plumbing & Heating was great! They showed at roughly 9 A.M. and we were back up and running around 4 P.M. right before the freezing temperatures hit our area. I couldn’t be more thankful for them taking such good care me and my family. I will continue to use them for all my plumbing and heating needs.

Review 2 (2022-01-31 - Rating: 5)
We had to turn off our water supply shut-off for a bathroom remodel. When we went to turn the water supply back on the stupid old gate valve broke and we couldnt turn it back on.We called a dozen plumbing places, the few who answered our call had no time for weeks to help us. Dire.Hutzel made time on their schedule, got us taken cared of the very next day, installing two new shiny ball valves that should last years. Everyone was fast, masked and helpful. AND their price was very reasonable! Would recommend to anyone.

Review 3 (2020-12-01 - Rating: 5)
Tried Hutzel Plumbing recently for a furnace issue. Have to agree with the real reviews on here. Was fully made aware of the charges upfront. And in fact, in my experience, there was no charge. I am a new home owner and there was some issue that Hutzel fixed pro-bono. The tech wore a mask, was super helpful and taught me how to avoid issues in the future. I will for sure use them in the future. And for the record, they were recommended by my parents who live in Ann Arbor and have been using them for years.

Review 4 (2023-02-26 - Rating: 5)
Hutzel Heating and Cooling:Our furnace was working with our generator until today (we have a power outage). This morning, it wouldnt light and my husband couldnt figure out why.Hutzels website was working, but not their phone line. Hubby left a message on the website, and they quickly called and diagnosed the issue -a dirty flame detector- and walked my husband through how to clean it. Heat is now on!!❤️😍Seriously LOVE that place!(We purchased through Hutzel about five years ago.)

Review 5 (2020-12-02 - Rating: 5)
New home owner here. Recently purchased a house on the west side and was experiencing an issue with our furnace. Hutzel came out and made the necessary repairs. The technician was professional, arrived on time, and all charges were valid and transparent. Especially appreciated when the technician explained to me what repairs were necessary and why. I have 100% confidence in Hutzel. They will be my go-to in the summer should I experience any AC issues. And god forbid Have any plumbing issues. If I do, I know Hutzel will be there for me.

Review 6 (2020-12-28 - Rating: 5)
Hutzel plumbing did a great job fixing a leaky shower and faucet at my grandparents house. Prices were appropriate and comparable to other estimates I received. The employee was on time, professional, and the total cost turned out to be less than the original estimate. Two months in and no issues to report. 10/10 would use Hutzel again and will happily recommend Hutzel to friends and family.

Review 7 (2023-06-28 - Rating: 5)
John came to fix a faulty check valve of our sump pump. Friendly and efficient, also took his time to listen to my questions and explained everything in details to me.I will definitely call Hutzel in the future for all my plumbing needs!

Review 8 (2020-12-03 - Rating: 5)
I work for Restoration 1 of Ann Arbor and I had a client with a water leak and the city had to shut the water off at the street. I needed an emergency plumber ASAP and Brian was extremely helpful. He was able to dispatch a plumber and have them on site hours ahead of the other plumbers I called.The technician Ken was on site, had the problem repaired, AND called the city getting service back on within 60 minutes of my call. My client was beyond impressed. Not to mention, was able to call the city minutes before 5pm which saved my client after hour city charges.Thank you to the Hutzel team! I will be calling again.Chris

Review 9 (2021-11-24 - Rating: 5)
I have been using Hutzel since 1978. I was treasurer of a condo organization for several years and we always used them to take care of our condo issues. When my husband passed and could no longer do repairs, I reconnected with hutzel and I have a yearly maintenance program with them. They have always been responsive, resolved every issue I have presented them with regarding heating, plumbing, air-conditioning, water heater. I have been totally pleased and would not think of changing companies. That’s a long history with one company and I believe in supporting local businesses who demonstrate excellent workmanship and professionalism. I have never had one problem with them! Barbara Yoder

Review 10 (2023-01-11 - Rating: 5)
Today, 1/12/23 Hutzel scheduled service appointment was a 5-star problem solved. Frank O. not only explained what needed to be done but did so in the timely efficient way Hutzel has helped us over more then 30 years. Frank O. was able save us money and a mess with his careful analysis of the plumbing problem and replacement of a worn out part. Thank You. We look forward to more years of business with Hutzel in the plumbing and heating needs of caring for our home.

Review 11 (2022-09-07 - Rating: 5)
Chet from Hutzel was outstanding. Came to our house regarding a back-up we were experiencing in the basement . Clearly explained what was going on (and referred me to Michigan Power Rodding) and altered me to some other issues that might arise in the future based on how the house had been plumbed. Even quickly looked at an issue I hadnt called, where I was worried we might have a leak. In addition to the great service today, I learned always to consult with a service plumber when remodeling. Great local business!

Review 12 (2017-04-13 - Rating: 5)
We had a plumbing emergency recently with our whole house water filter. Hutzel Plumbing was super professional, showed up within 30 minutes of us calling, and was able to solve the issue quickly and efficiently! They were extremely knowledgeable, helpful, easy to work with and super nice. Definitely would recommend them!

Review 13 (2016-04-14 - Rating: 5)
Dealing with multiple (unexpected) renovations for almost a full year, weve worked with many different people; some great and some not so great, and weve learned how to tell the difference.Hutzel is great. We hired them in the beginning of our renovation; other people who have worked on our home have commented on how good the plumbing is. We hired them again to finish the job.They were prompt, professional, friendly, and respectful of our home. The professional who worked on finishing up the renovation with our sink/disposal/dishwasher answered my many questions and explained things to me that will be useful if I need to do some simple fixes myself. It is a rare and precious thing to find a company that cares more about its clients than profits. Good plumbing is an investment for the future. Our huge, unexpected renovation was the result of a past owner going with the least expensive offer. Hutzel was not the cheapest offer we got, but they are worth far more than they charge.

Review 14 (2020-12-01 - Rating: 5)
Hutzel Plumbing in Ann Arbor has been our go to plumbing and heating company for over 30 years.The negative reviews listed seem suspect. I’ve used Hutzel for both my home and business and so have my parents and siblings. People might not be aware that Hutzel is a family operated small business that has been doing business in Ann Arbor since the turn of the century. Their knowledge and quality of work cannot be beat. Also their contributions to the community will outlast any house flippers who feel the need to leave poor reviews because Hutzel charged them a bit more than the competition. There’s a reason why they’ve been in business this long. Further, next time you’re walking the streets of Ann Arbor look down at the metal covers on the sidewalks. Many will say Hutzel Plumbing. They are an iconic institution in Ann Arbor for a reason.

Review 15 (2020-01-28 - Rating: 5)
A friend referred me to Hutzel for (unrelated) maintenance recently, I was hesitant to switch from my previous servicing company mainly because they have more negative online reviews than Id like to see but today my furnace died today and I called 3 companies for help. Hutzel was the only one who could help me quickly, they sent a guy out right away and he diligently worked on the problem, replaced a broken part and had the furnace up and running in less than one hour. I was very happy with the responsiveness/customer service, the tech got the job done right and quick and their price was significantly lower than the other 2 companies quoted me. Thank you.

Review 16 (2010-06-07 - Rating: 5)
I just hired Hutzel to install central A/C for summer, and a furnace-attached humidifier for winter. The installers arrived exactly when they said they would, were very clean, friendly and professional, and did a fantastic job. They charged me exactly what I was quoted before the job, even though they had to call in an electrician and do a few other things that hadnt been expected by the estimator. In fact, when I asked if they could also do an extra job while they were there (hooking up a gas dryer vent) they didnt even charge me for the extra materials or labor!This is my second positive experience with Hutzel, who did some major plumbing work for me a couple years ago. They were great then, and I have definitely recommended them to friends who have said they were very happy with them too.

Review 17 (2015-10-13 - Rating: 5)
We had another company come to our house for an estimate to do plumbing work in two bathrooms. The other company was going to charge over $1,000! I cancelled that company & I called Hutzel. Hutzel came out the next day and did all the work professionally for $400 less than the other company. Now I have a leak under my sink, and I just called them again. The receptionist was very polite, and I have another job scheduled. I looked at the other bad reviews and I was surprised by them b/c Ive only gotten great service and professional interactions from them.

Review 18 (2019-12-04 - Rating: 5)
We gave had a water heater, air conditioning, humidifier and air filtration system installed by Hutzels all at different times over the past 2 years. The staff is attentive, generous with their time and professional. The installers clearly have years of experience and are not tripped up by anything unusual they may encounter. Sales Rep Barb Logie is knowledgeable about products and makes good recommendations based on home needs. We have also picked up replacement filters and the service department peopke ste friendly and even waited a few minutes after 5 pm for us when we were delayed in traffic. Who does that nowadays? Thank you for all your work on our behalf.

Review 19 (2020-12-27 - Rating: 5)
Good quality work, fair pricing. We have been using Hutzel for years. Our most recent experience included a new furnace. We’ve used them in the past for plumbing also as we like to keep our business local.

Review 20 (2017-05-05 - Rating: 5)
Wed just bought a house in Ann Arbor and it had super loud sump pump. We asked a friend who their plumber was and they said Hutzel. We called and someone came out and they explained everything about sump pumps to us. They worked on the sump pump and it was so much quieter. They also told us about a back up system. We had them come back to install a back up and it has saved our basement from flooding twice in four years! They are professional, friendly and affordable. Highly recommend.

Review 21 (2018-11-13 - Rating: 5)
Thanks first to Doug for the his quick, accurate diagnostics on my furnace AND helping by bringing up my heavy heater and stove board from the basement (part had to be ordered) so I would have heat in the interim..... Then to BJ who it turned out had some cool old ties to the neighborhood, did a great job and then offered to take the heater back downstairs too. Awesome work guys!! Thanks Hutzel, the people in the office I spoke to were also very helpful and accommodating. Recommending to my neighbors!

Review 22 (2019-10-02 - Rating: 5)
Called when I couldnt get new water lines to our washer to stop leaking. The guy (I think it was Justin or Jason) was there in less than an hour and fixed it. The bill was $105 - incredible for the fast, competent service. Im going always go to Hutzel exclusively (and did today when I found another leak).

Review 23 (2020-12-01 - Rating: 5)
These fake reviews on here for 1 star crack me up. People please tell me you have more than enough wherewithal to understand that single one off review where Hutzel is the ONLY REVIEW are fake. Come on! Common sense here. This company has been so helpful to me and generous with their time. Often times I am not charged and am simply given advice on how to avoid issues.

Review 24 (2019-01-10 - Rating: 5)
Hutzel was Fantastic to work with! The evening of 12/22, my main water line to my house broke, out of 8 companies, Barb returned my call first thing on Monday, came out on Wednesday morning and had the quote to me within a few hours. Schedule the work on 1/7, Bud, John and Robert did a fantastic job in digging the hole, pulling the new line through, cleaning up after themselves both inside my home and outside in my yard and street. Youve saved me money and landscaping repairs!!! Warren the inspector came out as soon as he could to inspect and approve the work. Honestly, Barb, Bud, John, Robert and Warren treated me like a relative and I really appreciate their kindness and their diligent work. I would definitely recommend Hutzel Heating and Cooling! Thank-you Barb, Bud, John, Robert and Warren!! We (Cooper, Ruby and I) really appreciate all of you so much!!

Review 25 (2020-12-01 - Rating: 5)
Well needless to say this review is long over due. And I felt the need to finally do this when I saw all the negative reviews for Hutzel. A company my grandparent, parents, and I have used. Yea you read that right. Three generations of my family have used this company and what I am reading is egregious at best and fake at worse.There is no other company in Washtenaw county that I trust for my HVAC and plumbing needs. Let me repeat that - THERE IS NO OTHER COMPANY TO TRUST THAN HUTZEL.Whatever is going on with Google not vetting these reviews should not impact a company that has been around since the early 1800’s.

Review 26 (2020-12-01 - Rating: 5)
There’s something really fishy about these negative reviews.I’ve used Hutzel for heating and cooling and plumbing and have never witnessed or experienced the things people are writing about. I don’t think people understand the type of impact a fake review will have on a business. And I think these are fake given that most are one off reviews. I know for a fact Hutzel is the go-to business in my neighborhood for plumbing, heating and cooling issues. I honestly feel bad for this family owned business that has been in business in Ann Arbor since the 1800’s. Hutzel was here before Google and will be here long after these one off reviews.

Review 27 (2016-08-17 - Rating: 5)
Our Air Conditioner quit working so we called Hutzel. The service man not only had our AC running like it should, he also took the time to do maintenance on our furnace. What really impressed us was that he worked quickly and he had all the parts with him to complete the excellent service.

Review 28 (2020-12-02 - Rating: 5)
This past Friday I had Hutzel out to my house for heating issues in my parents home. The furnace was old AF and a previous company had recommended a new one. Hutzels knowledgeable technician did his magic and voilà! They saved me $5,000!! Thanks again Hutzel!

Review 29 (2017-04-19 - Rating: 5)
My parents, who live in Ann Arbor, have been customers of Hutzels for as long as Ive been on this earth. In addition to all the work theyve done for my parents - replaced the water heater and garbage disposals, repaired tub and showers- they recently added a ductless air conditioning unit to my grandparents house in Dexter. Whats cool about the most recent project is how nice they were to my gma. They came on time, they cleaned up, and they took the time to explain to her everything they did and how to work the ac. Hutzel is top notch.

Review 30 (2014-10-31 - Rating: 5)
Quality, experience, knowledge and friendliness have made Hutzel Plumbing and Heating Company the first choice for our homes plumbing, heating and cooling needs in the Washtenaw County area. We recently made the investment with Hutzel to replace all our plumbing with Pex supply lines. Their attention to detail and timeliness of work secured our long-standing relationship, and explains why they have been Michigan’s original plumbing and heating company for over 155 years! We encourage all our family and friends to contact the Hutzel team to discuss new, preventive and replacement plumbing, heating and cooling needs.

Review 31 (2021-01-06 - Rating: 5)
I popped in to Hutzel at lunchtime to ask a plumbing question; Mike was super helpful, went way beyond my expectations which included making a few phone calls to verify a solution. These guys have helped me in the past with some tricky issues so I dont hesitate to recommend them.

Review 32 (2019-03-08 - Rating: 5)
BJ inspected our furnace after purchasing our home in Ann Arbor. Polite, prompt and professional. Furnace serviced by Hutzel for the past decade received a clean bill of health. Plan on using Hutzel in the future and can recommend them.

Review 33 (2017-06-13 - Rating: 5)
My central air system went out and I called Hutzel..they got me serviced on the same day during the peak season of 90° temperatures… I I met BJ who is a United States Veteran. He was professional, courteous, and friendly. He diagnosed the problem right away for my system and he did not try to upsell me on anything ! He explained to me what the problem was and what caused it, so I can work hard to prevent it from happening again. Additionally, He sprayed off my system, he checked my furnace filter and inspected my thermostat. I am grateful for him being a Veteran but also working for me and treating me in a respectful manner! Thank you for your excellence in service and repair. Sheila Briggs

Review 34 (2021-11-10 - Rating: 5)
My condos hot water heater stopped working and Hutzel was very responsive, they came over that day, fixed it and they were professional and I was really pleased with their service. Would definitely recommend.

Review 35 (2022-08-26 - Rating: 5)
Needed a part for AC unit and Mike went out of his way to be helpful and friendly as he called around to get it for me. Not sure what the in-home service experience is like, but appreciated his help.

Review 36 (2020-09-25 - Rating: 5)
Installed new kitchen faucet. Outstanding service. Very professional, experienced. No question, Would use Hutzel every time.

Review 37 (2012-06-06 - Rating: 5)
The plumber they sent out was very friendly and professional. Did great work. Thanks, Ill call again!

Review 38 (2018-04-02 - Rating: 5)
Some of the fine work they do

Review 39 (2019-03-25 - Rating: 5)
I originally gave them 4 stars - We since had them over for other job and they seems to be better at scheduling and following up - So updated to 5 starts.It is extremely complicated to give an accurate rating. We used them at the house we own, as well as interacting with them at numerous of our previous rental place in Ann Arbor.- It is a family own business. They are extremely easy to deal with and always open to received feedbacks and finds solutions over the phone or in person.- They do an amazing jobs. The result are clean, detailed and meet the expectations.- They are experienced: Not matter what your house is, they will have the knowledge for it. If the house is recent and standard built every plumbers will do the trick. But if something is unusual, old, odd... They will be the guys with the best expertise and solutions for it.- They are well priced. By all means, they always come with good estimates that match the market (You can always find cheaper, but it comes with a certain risk). Never went above the original price despite Surprised and actually often being under it.- They will take their time. Not to over charge you but to make sure the job is matching the previously mentioned expectations.So why not 5 stars be aware: That company is well established in Ann Arbor.So they received a lots and a lots of request. Fame comes with a price: availability.Unless extremely urgent job and being extremely lucky they rarely can come in under 3 weeks.Most of the time, their opening for urgency are filled in with previously uncompleted jobs. Remember about the odd contracts? Well it makes contract getting longer than expected and it snowball effects their schedule - Logical.One of the latest job, we need them for... Was obviously going to be a lots of oddness. So I called them in early July to have a technician inspecting our furnace and determining the action needed.They usually dont do furnace in the middle of summer. Knowing their tendency to over pass the schedule. I really insisted for them to come sooner: Middle of august.The technician comes and we received confirmation something was fishy for the furnace and proposed a cleaver way to solved it.I schedule for the repair BEFORE I even received a quote - I trust them for the price.So what? We explicitly since July told them we want it done by Oct 1st. Our new born being schedule mid Oct. And it is Michigan: Winter is coming at the end of September.I had to free 8 half days and 2 full days total for only 4 visits because the Tech was busy elsewhere and did not cancel our appointment.At the end, the tech did make a tremendous job and make it so the furnace can work (that was after Michigan started is colder cycle).I really really really want to give them 5 stars because they are a great company. They just have such a problematic way of scheduling and being on track with it. My last experience with them was the worst by far, all the previous time it went well.You have to call them, and insist almost every week to see the job moving forward. So if you go with them, just be prepared for it!I would still recommend them to anyone, they earned my trust. However schedule... schedule... schedule... One day, they might be able to fix that and they will deserved a 5 stars review.

Review 40 (2019-03-17 - Rating: 5)
Came on time. Did the job well. No complaints. Would use their serviced again should the need arise.

Review 41 (2021-04-06 - Rating: 4)
They are expensive but do great work. Weekends and non-business hours available but have a premium fee.

Review 42 (2023-06-13 - Rating: 5)
Pipes burst in the condo where we live and they were promt to come out and evaluate the problem and fix it. John was so dedicated to solving the problem immediately. This had also happened last year and the company who worked then was awful and left us without our bathroom for 8 months. Hutzel really is far superior and I highly recommend them.

Review 43 (2020-01-23 - Rating: 5)
Good company! Barbara is awesome! A great help to me and my company!

Review 44 (2019-10-09 - Rating: 5)
Friendly plumber who explained everything to me and took care of small tasks without making me feel stupid for asking.

Review 45 (2020-12-02 - Rating: 5)
We have a vacation home here in Ann Arbor. Recently we had Hutzel out to the house to deal with a plumbing issue. The technician was on time, wore a mask and was expedient in his work. I was fully aware of all charges upfront. It’s hard for me to understand the other reviews stating that they were duped. We did not experience anything other than transparency and quality work.

Review 46 (2021-03-27 - Rating: 5)
Our technician was polite, knowledgeable, safe and fast! We have used them in the past for a water heater issue and the quality of service is still amazing. Highly recommend them

Review 47 (2020-12-01 - Rating: 5)
As the previous most recent reviews have stated, these negative one off reviews must be fiction. Literal fiction. All the comments regarding the billing being deceptive are false. Hutzel has always been upfront with me about costs - from the arrival fee to the final bill the company is more than upfront with the cost. I’ve used them in the dead of winter on my furnace and on the hottest days of summer for my AC. Whoever is complaining is trying to nickel and dime an Ann Arbor institution that has been around longer than my parents have been alive. Shame on them!

Review 48 (2019-07-19 - Rating: 5)
Ive used Hutzel when my furnace went out and when my AC wasnt working (separate occasions, thankfully). I called at peak times, so they could come out immediately, but when they did, the technician was fast, efficient, and did not try to sell me on anything I didnt need. It was low-pressure and high-quality.

Review 49 (2018-07-11 - Rating: 5)
We needed to replace our main water shutoff valve to the house. This required coordination with the township to shut off the water at the street level. Brian and the service tech were awesome in accommodating the glitches that occurred, so we werent without water for too long. The tech was efficient, thorough and courteous. Thank you Hutzel Plumbing!

Review 50 (2020-07-09 - Rating: 5)
Mike in the Parts department was very helpful knowledgeable. Thank you guys for your help

Review 51 (2018-03-02 - Rating: 5)
We have used Hutzel for many years. They have sent capable repair people and been available 24/7. On one occasion a Hutzel repair didnt stick -- an igniter for our furnace that had been replaced failed a few weeks later, on a cold January 1st. Hutzel came out promptly, repaired it again with a new ignitor, and waived all charges.