Loyal Plumbing Heating Cooling Rapid City

Photo of Loyal Plumbing Heating Cooling Rapid City

Located in Rapid city, South Dakota

Address: 2821 Plant St, Rapid City, SD 57702, United States

Phone: +1 605-443-9143

Rating: 4.9

Services

  • Repair services
  • LGBTQ+ friendly
  • Credit cards
  • Credit cards

Categories

  • Plumber
  • Contractor
  • Furnace repair service
  • Handyman/Handywoman/Handyperson
  • Heating contractor
  • Heating equipment supplier
  • HVAC contractor
  • Septic system service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-11-13 - Rating: 5)

    The tech was able to come a little earlier than scheduled which was nice. Very friendly, assessed my plumbing issue confidently & clearly explained the process and plan. He left to obtain the necessary replacement parts & returned in a respectable time frame. Despite the age & issues of the non-working pieces, he was able to successfully remove & replace it with the new part. Cleanup was quick & easy. The cost is what it is. He didn’t correct my calling him by another name - my bad as well otherwise I would give him a great rating. The scheduler was also very friendly & helpful. I would recommend this company easily.

  • Review 2 (2024-10-31 - Rating: 5)

    Loyal Plumbing was very professional. The representative on the phone was nice and got me scheduled within a week. Zack came out to do the work, and he and his coworker were amazing! He explained what he was doing the entire time, and never left me in the dark about our situation. I would definitely recommend this company!

  • Review 3 (2024-11-13 - Rating: 5)

    Update: I had a really great discussion with Mark, the owner, and we talked through the challenges of pricing and trying to stay competitive in a tough region and a tough market. I completely understand his perspective about the cost of sending his team out, even for just an estimate, and the time it takes away from other jobs that would pay. Its a balance. All that said, I probably wont use Loyal for this water heater job, but I will definitely keep them in mind for any future plumbing needs. Thanks, Mark and team!I struggle with this because I cant comment on the quality of their work. My issue is that they charged $100 for an estimate to replace our water heater. When I made the appointment, the receptionist rattled off what seemed like some boilerplate language about service charges. However to me, a service charge is something a consumer pays if the technician does actual work or some kind of examination, not if he takes 10 minutes to enter details into a tablet and then email me a quote. Now, if I decide to use them for the water heater replacement, supposedly, theyll refund that service charge. But if not, Im just out a hundred bucks. Id rather they figured that amount into the cost of their services, rather than charged for an estimate. I dont know of any other local companies with this same practice, and it makes me not want to work with Loyal Plumbing. Who knows what other surprise costs might pop up.

  • Review 4 (2024-10-26 - Rating: 5)

    When our tankless water heater stopped working, we called the service company who installed it, they said it would take until next week before they could schedule a service call. 🙄 We called Loyal Plumbing and the lady who answered worked on getting us someone same day between 2pm to 5pm 😁 Zach called within 1/2 hour and said he could be here shortly after 12:30pm! We were delighted and it gets better... Zach and Eli were so personable and knowledgeable. We ended up deciding to replace with a better product and service. They worked hard to get the new one installed... going above and beyond. Zach and Eli are a real credit to Loyal Plumbing AND the customer service with Loyal Plumbing was top notch. They have earned a Loyal customer!

  • Review 5 (2024-12-14 - Rating: 5)

    Brendan (sp?) arrived promptly and identified the issues with two toilets in my home. He left briefly and returned with replacement parts. The job was completed in a timely manner. He was diligent completing the repairs making sure the thrones were working correctly again.He was friendly and easy to talk to about the repairs.* The company name tag that he wore did not have his name on it.

  • Review 6 (2024-11-08 - Rating: 5)

    So glad Loyal Plumbing could get us in the same day for a water heater that wasn’t working and was also leaking water! Anthony was great! Got our new water heater hooked up and took the old one away and even helped clean up some of the water on the floor!!! Thank you for the great service!!

  • Review 7 (2024-12-18 - Rating: 5)

    We had a water leak into a bedroom on the lower level of our home from an outside water spigot. I called Loyal Plumbing at the recommendation from a friend, and they came to the house within a few hours and replaced the faucet. Their work was professionally done and they provided excellent customer service.

  • Review 8 (2024-12-19 - Rating: 5)

    The entire loyal crew was excellent. They were Timely and had excellent communication with us so that we could use our water and sewer during the 3-day process of them lining are broken pipes. They left the workspace clean and in excellent condition.

  • Review 9 (2024-12-31 - Rating: 5)

    Allen got right to work! Checked and cleaned the igniters, flame sensor and the burners. Ran the furnace and gave me his analysis of the motors health. Checked the gas pressure and adjusted it down. A good through check for our 21 year old furnace, I’ll call them again for service!

  • Review 10 (2024-08-08 - Rating: 5)

    The Loyal Team did a great job from start to finish. They were quick about scheduling service, the person who took my call worked hard to find options, and then the actual work done had the ultimate result of providing exactly what I needed. There were a few things that needed to be adjusted after the first work was done, but I want to emphasize that the team got right on it, didnt push back on what needed to be corrected (actually the opposite, they wanted to take care of it fast) and again were extremely friendly and professional. Thanks to Chase and Nick but again, the whole Loyal experience was great!

  • Review 11 (2025-01-03 - Rating: 5)

    Technician Alan, I think was great! He was polite and personable. He got here early and got our furnace running quickly. I definitely recommend Loyal for any plumbing/HVAC issues. The ladies running the phones were great also. 👍

  • Review 12 (2024-11-30 - Rating: 5)

    Loyal Plumbing saved the day when other plumbing companies didnt have time to help when a pipe in our basement started to leak! I was impressed with everything from their pricing to professionalism. Im so thankful for all they did!

  • Review 13 (2024-10-02 - Rating: 5)

    My furnace was not working in either cooling or heat. I called Loyal, and they were here within a couple hours. They quickly diagnosed the issue, and fixed it with parts they had brought with them. The technicians were polite, and knowledgeable. They answered all of my questions, and made me feel like a valued customer. I will be calling Loyal again if I ever have another issue with our heating or cooling systems.

  • Review 14 (2024-10-07 - Rating: 5)

    We were able to get an appointment for service in just a few days. Zach called prior to arriving the day of the appointment. He was very personable, professional, and knowledgeable. He didnt overprice and asked about veteran status for a military discount. Definitely recommend Zach with Loyal Plumbing!

  • Review 15 (2024-12-26 - Rating: 5)

    The service was wonderful! The plumbers were friendly and professional, and the problem was solved efficiently, cleanly, and effectively! We are so grateful for the experience, and to have our home in working order again! Thank you!

  • Review 16 (2024-09-21 - Rating: 5)

    I’ve used these guys a couple times now and each time they’ve been able to schedule me quickly. I am especially appreciative that they were able to get Zack out same day to check on my concern for a leaking underground pipe going into the weekend. Zack was efficient and thorough. Drew was great for cleaning out my bathroom sink drain and gave me some ideas on management. They have also been willing to advise me in other plumbing matters outside of the reason I called without making me feel pressured. They are definitely my company of choice.

  • Review 17 (2024-12-04 - Rating: 5)

    The depth and breadth of knowledge at the Loyal Plumbing Company is awesome. The coordinate with each other to ensure a fix IS a FIX. Every technician Ive encountered that works for Loyal is professional, courteous, and thorough. Alan worked our boiler and didnt freakout when he saw how old it was. Now were toasty. Thanks!

  • Review 18 (2024-12-21 - Rating: 5)

    Anthony has been incredible to work with on all of our plumbing needs. He is very thorough and knowledgeable, his work is impeccable. We are so appreciative of everything hes done for our home!

  • Review 19 (2024-09-14 - Rating: 5)

    I called Loyal plumbing after waiting 2 days for another company to call back and never did. Loyal plumbing tech was here within an hour after calling. Very professional and explained the issue with my air conditioner unit and gave me several options. Stephen even called his boss to come evaluate the unit due to issues they were experiencing trying to get it repaired. Would recommend this company.

  • Review 20 (2024-09-17 - Rating: 5)

    Josh was quick, explained what needed to be done and then got it done. Couldn’t ask for more. He’s friendly and professional and I like when service providers explain what they’re doing and why so once they’re gone I know what’s been done and why and what to look out for. Having those early warning signs of a potential problem can save money!Later Drew came out and checked a floor drain for us and explained the process and used a camera so we could watch and see what he was seeing. Like Josh, very professional and friendly and got everything done quickly as could be.These guys are absolutely our plumbers of choice!

  • Review 21 (2024-11-25 - Rating: 5)

    Anthony arrived early, assessed and diagnosed the problem quickly. Then worked with great skill and efficiency to repair and replace damaged water heater components. Anthony was friendly and courteous start to finish. Thank You!

  • Review 22 (2024-11-18 - Rating: 5)

    I was very satisfied with his work. He was so professional, polite, so efficiency and cleaned everything in the end. Think benefit for customer, don’t sell anything customer don’t need. I will call him again if I have problem in the future.

  • Review 23 (2024-08-29 - Rating: 5)

    Josh from Loyal Plumbing was very professional and knowledgeable. They were able to schedule me for a plumbing semi-emergency within less than 24 hours. Josh helped me to save some money which was so appreciated and educated me on how to prolong the life of my new water heater. I would definitely recommend this business.

  • Review 24 (2024-11-19 - Rating: 5)

    It was so great to call, have someone answer, AND be able to make an appointment. That sounds silly, but the struggle was real finding a plumber to return a call. Brandon was the plumber who came to fix my toilet. He was professional, friendly, knowledgable, and efficient. Id highly recommend!

  • Review 25 (2024-10-08 - Rating: 5)

    Loyal Plumbing (and Josh, this time) were excellent as ever. Josh not only solved the problem for now but quickly identified what it was and why the sink keeps having that problem. He recommended products to replace the faulty faucet, and I will definitely contact Loyal again when its time to have the new faucet installed. Its been a life-changer to know of plumbers who are reliable, competent and honest.

  • Review 26 (2024-08-27 - Rating: 5)

    Drew at Loyal Plumbing was just great !!!He was thorough & concise with his explanation of the work, made it very easy to understand.Professional, prompt and friendly and fairly priced.I highly reccomended Loyal Plumbing!!!

  • Review 27 (2024-10-05 - Rating: 5)

    Was very pleased with service from Joe. He explained everything and waited after the job was done to make sure it was working. I asked many questions regarding plumbing situations and he was wonderful in explaining everything so well. Great customer service

  • Review 28 (2024-12-04 - Rating: 5)

    Joshua was a pleasure to work with, he answered all our questions, was very knowledgeable and skilled. He arrived early, told us our options and completed the job quickly and effeciently. I highly recomend Joshua from Loyal plumbing for any and all plumbing services you may need. He was a pleasure to work with.

  • Review 29 (2024-07-26 - Rating: 5)

    Thank you Loyal Plumbing for the free, thorough sewer inspection! Drew did a great job! He was very knowledgeable and professional. We are glad to have a baseline for our current plumbing system status and will definitely call you to help with any future plumbing needs.

  • Review 30 (2024-09-05 - Rating: 5)

    Loyal Plumbing came to my house to do 2 different jobs and both repairs were finished very well.The repairmen were on time and were very efficient and explained everything I needed to know about what they did.I would definitely recommend Loyal Plumbing to do any job needed.

  • Review 31 (2024-11-22 - Rating: 5)

    Needed furnace repair...on a Friday...afternoon. End of November in South Dakota not a good time for failure. The scheduler squeezed me in. Luke showed up, listened to me describe the problem and went to work. He found and replaced the parts. He tested his installation and made sure all functioned correctly. I know who to call in the future. Thanks to everyone seen and unseen at Loyal.

  • Review 32 (2024-11-18 - Rating: 5)

    I couldnt be more pleased with the efficiency, tidiness, and knowledgeable crew that installed my new heater today. It has been on my to do list since I almost froze last winter. I can check off that winter worry with a big green check mark!! Great job!!!!!! I highly recommend Loyal!

  • Review 33 (2024-10-18 - Rating: 5)

    We had an excellent experience with Loyal Plumbing. We need a few things done and the Technician was professional, explained everything and most friendly. It was an excellent experience and I will recommend them in the future.

  • Review 34 (2024-12-27 - Rating: 5)

    Shannon and Joe did an awesome job! (Like always) Thank you!!!! We are so excited to have our filtration system up and running!

  • Review 35 (2024-10-02 - Rating: 5)

    Zack was unbelievable! He was quick, efficient, even called ahead to see what the problem was so he would have the parts that he would need. Hey, just explaining the things to me that he was doing and she even helped me with extra question I had. The best thing was that he even asked if he could carry my garbage out to the dumpster! I would give him 10 stars if possible.

  • Review 36 (2024-09-16 - Rating: 5)

    Drews professionalism, abilities,skills and knowledge were superb.He was patient,kind and let me know every step of the way what he was going to do and explained and taught as he went along. Thank you so much Drew and Loyal Plumbing. I will differently recommend Loyal Plumbing to other people.

  • Review 37 (2025-01-07 - Rating: 5)

    Had a water heater replaced same day as I called! Super efficient and professional from call to install completion. Highly recommend!

  • Review 38 (2024-11-06 - Rating: 5)

    They both were great and did a wonderful job they knew what to do, had all the tools to fix the problems, they were fast and very nice to deal with, they found the problems and fixed them. AAA+++ rating with us. we know who call if we have any more broblems. Company we can trust to fix the broblem.Thank you guys for the great job!!

  • Review 39 (2024-09-18 - Rating: 5)

    Just want to say Josh Weller did a great job replacing the shut-off valve to my sprinkler system. Got a call before he came letting me know he was on his way, replaced the valve quickly and was very professional. Josh represented Loyal Plumbing very well. Thanks Josh!

  • Review 40 (2024-12-31 - Rating: 5)

    Josh was very helpful and knowledgeable on installing a gas line for us.Service was fast, and they did what they said they were going to.Thank you Blackgold Capital llc.

  • Review 41 (2024-10-04 - Rating: 5)

    Josh did an excellent job fixing two very leaky outside faucets. He was polite, explained what he was doing and worked very quickly. Our first time using Loyal and am glad we did.

  • Review 42 (2024-10-02 - Rating: 5)

    Ive used Loyal Plumbing for years. Today was a larger project with new tub installation. Chase was great to work with and he did great work.Happy customer again!

  • Review 43 (2024-11-14 - Rating: 5)

    Lucas Fite called in advance of arriving here to perform servie onmy heat pump. He listened while I explained what is important to us as homeowners. He then talked clearly about the program which Loyal provides. He went straght to work. Completed the project and then explained what he had found, what he could advise was available and was both friendly and helpful.This young man is a REAL asset to Loyal and to every customer with whom he comes in contact!

  • Review 44 (2024-09-04 - Rating: 5)

    I found my go to plumbing company. My local plumbers didnt even return my phone calls. These guys from Rapid City showed up the day I called. The employees are friendly and qualified. I have a few properties and am so glad I call these guys. Highly recommend.I have had these guy do several jobs for me like roughing in plumbing at a new build, replacing a water heater and a few other jobs. I am happy with their work and professionalism.

  • Review 45 (2024-07-30 - Rating: 5)

    I had a fantastic experience with Loyal Plumbing, Heating and Cooling when Kelly came to inspect my air conditioner. He was extremely thorough and detailed in his assessment. I would highly recommend their services to anyone in need of HVAC assistance.

  • Review 46 (2024-09-27 - Rating: 5)

    Ten Star Service, as always! Chase is just awesome and did a fantastic job installing my new kitchen sink and faucet. He went above and beyond, even making sure I had a black drain ring, instead of chrome, good call! He also installed my new water heater and softener a while back. The entire team at Loyal Plumbing is responsive and friendly.

  • Review 47 (2024-09-18 - Rating: 5)

    I was able to schedule Loyal Plumbing in on short notice to fix a leaking faucet. When, Josh, the plumber arrived he was quick to identify the exact problem and had the parts to fix it. I will definitely use them again if I have a plumbing need.

  • Review 48 (2024-07-11 - Rating: 5)

    Very happy with the service provided today. From the professionalism of the person who answered the phone to Zach who showed up at my home the same day, everyone was helpful and quick to assist with my plumbing issues. Zach was very clear on every step he was taking to do the repairs. Great communication with everyone involved. Will be calling them for all future plumbing needs.

  • Review 49 (2024-11-26 - Rating: 5)

    Alan did a great job. The entire experience from start to finish was incredible. This company understands customer service. Thanks Loyal!

  • Review 50 (2024-07-31 - Rating: 5)

    We had an emergency at our house. Loyals receptionist was kind and took all of my information and repeated it back to make sure we were on the same page. The techs arrived early and were very pleasant. They reviewed our issue and put together a plan to to correct it. They explained what was going on and took care of it.

  • Review 51 (2024-07-23 - Rating: 5)

    Amazing service! They got to my massive water leak in FIVE minutes. They were calm and explained everything to me. I will recommend to everyone! Thank you so much. Fast service and even friendlier service.

  • Review 52 (2024-06-28 - Rating: 5)

    Zack and Brandon were great guys to have repair our outside faucets. They were friendly and knowledgeable and professional.They did an excellent job and were very timely in getting the service completed. Zacks voice is very calming and easy to talk to. Thank you again for your great service Zack and Brandon!.

  • Review 53 (2024-06-18 - Rating: 5)

    Chase and Nic did an awesome job. Very polite and friendly. They got the parts and had my outside faucet up and running within 30 minutes. After they checked out the problem it probably took them longer to get the parts then in install them. Very knowledgeable. I will be using Loyal Plumbing again if needed. Thanks guys, great job.

  • Review 54 (2024-09-24 - Rating: 5)

    Drew was amazing- dug out the snake I lost when I was trying to clear the clog myself, and he successfully cleared our clog. He is very polite, teaches as he has time, and cleaned up after himself!

  • Review 55 (2024-10-28 - Rating: 5)

    Josh responded quickly when we had an emergency and give us a stop gap for when he could come and repair the problem fully. He was in and out and explained what he was doing along the way.

  • Review 56 (2024-11-28 - Rating: 5)

    Eli called before coming & was able to come early! The manager had to come out to bring a tool at Elis request. They were very patient with our questions & agreeable. Theyre the best!

  • Review 57 (2024-06-21 - Rating: 5)

    Loyal Plumbing is a great company! Our second time using them and just like the first they came out right after calling them and fixed the issue.Super friendly! Would highly recommend.

  • Review 58 (2024-09-18 - Rating: 5)

    Drew was very professional. He was able to identify the problem quickly and remove the blockage without having to tear apart and replace pipes. I would recommend Loyal plumbing to anyone.

  • Review 59 (2024-06-28 - Rating: 5)

    Loyal Plumbing & Heating was able to fit me in within days, when everyone else would have been a week or more. The technician, Kelly, was super. He was curious and friendly. He got my old air conditioner running again. Then he explained everything he did and gave me some options to think about. I would use them again.

  • Review 60 (2024-07-22 - Rating: 5)

    Alan came in and looked over the problem and said a few things that scared me but he just went to the van and brought in some plastic hoses and fixed the problem! Truly happy with his work to keep my family cool! Thank you very much and recommend loyal, the price was very decent too! I’m happy!

  • Review 61 (2024-08-19 - Rating: 5)

    Joe is so knowledgeable - he knows the chemicals in water and knows all of the products available to take care of the issues concerning you. He only wants to seek you what you need and definitely doesn’t oversell. As always very happy with loyal plumbing and Joe.

  • Review 62 (2024-07-26 - Rating: 5)

    Drew fixed our drain issue quickly and then went the extra measure to check for other potential problems. Spent a little extra time to give us options for problems that might arise later. Very impressive work and care for us as customers.

  • Review 63 (2024-09-07 - Rating: 5)

    Loyal Plumbing has been to our rescue 3 times at two different residences and the outcome was always prompt, and courteous with superior workmanship. Anthony took the initiative to solve our plumbing problems explaining the process before and during installation of a water heater and filter system.

  • Review 64 (2024-12-03 - Rating: 5)

    Joe from Loyal Plumbing was great. He took his time and discussed options and explained everything so well.

  • Review 65 (2024-09-17 - Rating: 5)

    Drew went above and beyond to unclog our main line, we had roots big time, and he had the attitude that he wasnt going to leave until he got it to flow good again, it took over 2 hours to get it done and I really appreciated his dedication.

  • Review 66 (2024-07-03 - Rating: 5)

    I could not have asked for better service. I made my appointment, and they even called if they could come a little bit early which was even better for me. They were polite. They told me what they were doing and why and they cleaned up everything before they left. Loyal Plumbing has given me some of the best service I’ve ever had from any contractors.

  • Review 67 (2024-10-11 - Rating: 5)

    Drew did a great job. Explained everything and more and completed the work in a timely efficient manner. Plus, hes just a nice guy.

  • Review 68 (2024-09-23 - Rating: 5)

    We were very pleased with the guys work and answering anyquestions we had. Good company!!!! Sorry I cant rememberthe two fellows names--(just nice guys)

  • Review 69 (2024-06-27 - Rating: 5)

    Josh phone and let me know when he would be here. He evaluated the issues and pointed them out to me and offered solutions. He worked quickly and quickly replacing to spigot. I highly recommend Loyal Plumbing

  • Review 70 (2024-10-16 - Rating: 5)

    Josh did a great job. He was timely, efficient and fixed the problem that I have been dealing with for quite awhile. Thank you very much Josh!

  • Review 71 (2024-09-20 - Rating: 5)

    Loyal Plumbing has so helpful with our drains and pipes. Drew did great today explaining all the issues and concerns! Thank you so much!!!

  • Review 72 (2024-12-09 - Rating: 5)

    Great, fast service at a reasonable cost. Our tech, Josh, was kind, clean, and did a great job with our hot water heater.

  • Review 73 (2024-11-07 - Rating: 5)

    Josh is very knowledgeable and does very clean precise work! 5 of 5 stars every time he does work on our home.

  • Review 74 (2024-07-09 - Rating: 5)

    Awesome! Very professional! Demonstrated excellent team work! Explained everything in detail!! Friendly and warm!! They both deserve a big raise or a bonus! The best I’ve ever had working in my home! I will be recommending your business to everyone because of these 2 young men!! Thank you!!

  • Review 75 (2024-08-08 - Rating: 5)

    Sam came to the house to look at my air conditioner unit that was leaking water in my laundry room. He quickly figured out the problem explained what was wrong and what needed to be done and had it repaired in no time. He was polite, professional and got the job done, I will use this company anytime I need work done that they do . Thank you Sam.

  • Review 76 (2024-07-10 - Rating: 5)

    Loyal did a great Job today. At my home within 30 minutes of requesting help and they were done in 10 minutes. Wonderful work. Well use them again.

  • Review 77 (2024-06-22 - Rating: 5)

    Loyal Plumbing has surpassed my expectations, yet again. This time I met Drew. He was determined to find the root cause of the problem, not just make a guess, kept me informed of what he was doing, and the cost. Drew was able to resolve the issue and provided some tips to prevent it from happening again! Thank You, Drew & Loyal Plumbing!

  • Review 78 (2024-12-27 - Rating: 5)

    Shannon is the absolute best around. Knowledgeable, fast , friendly, and is the main reason we keep going back to loyal plumbing. Every experience has been 5 star serviceShannon has been here probably been here 20 times and is the best . Company A++ Shannon A+++ . Couldnt be happier with how much Shannon , eli, joe and everyone has helped us with all our renovation projects.

  • Review 79 (2024-11-22 - Rating: 5)

    Josh is amazing and clearly helps to make sure you understand any issues with your plumbing. Reasonably priced and super easy to deal with.

  • Review 80 (2024-10-31 - Rating: 5)

    Josh was extremely professional and knowledgeable! We would recommend Loyal Plumbing without hesitation!

  • Review 81 (2024-06-18 - Rating: 5)

    Josh and the Loyal Plumbing team have been super helpful. I had a gas leak near my water heater and they came out in record time to take care of the issue and were very knowledgeable about what they did to fix the issue and even helped to educate me on natural gas safety. I highly recommend using them for any of your plumbing needs.

  • Review 82 (2024-11-28 - Rating: 5)

    Loyal plumbing always does amazing work!Their customer service is amazing and they are professional and dependable.

  • Review 83 (2024-09-25 - Rating: 5)

    Josh did a great job. He was especially good at explaining what was wrong and how to get it fixed correctly very reasonably priced.

  • Review 84 (2024-08-13 - Rating: 5)

    The guys from Loyal Plumbing did an outstanding job installing our new water heater. They got it done the same day we called.

  • Review 85 (2024-06-22 - Rating: 5)

    I am very grateful for Loyal Plumbing. Upon closing on a home, I was faced with a sewer line repair. The business I had hired ran into obstacles that were unforeseen (sewer line very deep and buried under rock). With Loyals help and expertise, we were able to find an alternate solution to get the job done. Now I can officially settle in my new home :) Very appreciative.

  • Review 86 (2024-11-06 - Rating: 5)

    Luke,was very professional ! He really helped me out! So happy my furnace is fixed! Thanks to Kalie as well Really good service!!!!!

  • Review 87 (2024-10-03 - Rating: 5)

    Loyal People plumbing is the way to go!! I’ve had them fix a few different issues and they’ve always been great!! Josh is the technician to see!!

  • Review 88 (2024-12-20 - Rating: 5)

    Drew showed up at the time agreed on. Got the clog taken care of!! I am so happy to have septic again

  • Review 89 (2024-10-08 - Rating: 5)

    Drew was excellent. Also gave me options for the future. Would recommend him to everyone. Job well done.

  • Review 90 (2024-11-09 - Rating: 5)

    My serviceman was “Lukus”. Came on time, knew what he was doing, and very helpful in setting up an annual service contract. No complaints.My only question might be why one of the two thermostats, working fine before the initial preventative maintenance, suddenly burnt out upon Lukus leaving on his first visit. But then, I do appreciate the efforts he made to get it fixed on short notice before the arrival of an out-of-state visitor, who would have been freezing at that end of the house had he not so diligently rushed to get it fixed for us.

  • Review 91 (2024-04-19 - Rating: 5)

    Excellent customer service from the moment I called. The customer service rep was able to send a team immediately, and was very kind and professional and courteous.I could not have asked for a better team: top-notch honesty, professionalism and problem solving. My aging Marathon hot water heater developed a leak from the vacuum breaker on the cold water inlet. Justin and his assistant Gus did an excellent job determining the source of the leak, and the cause (sediment build-up). They worked from looking at least expensive to most expensive repair. Justin is very knowledgeable and answered all of my questions clearly, advised me on signs of other problems that can develop as the water heater continues to age. and advised me on the aging expansion tank- not quite at the end of its life, but approaching. No pressure to repair that now, and advised me what to watch for to know it is time to replace it.The total price was very fair.My husband and I have owned 3 houses over the years built between 1900 and 1940- so we have had MANY repair people from all the trades. They’ve ranged from “I would never hire again” to “good job but nothing to write home about” to the tradesmen we write home about, sing their praises, and stick with for life.Justin (and Gus) are definitely in the “write home about, sing their praises, and stick with for life” category!Many thanks for a job well done!!!

  • Review 92 (2024-12-31 - Rating: 5)

    Completed the job and left the house clean!! They had to get in the attic on a snowy, wet day and the house had no footprints or insulation on the floor!

  • Review 93 (2024-08-20 - Rating: 5)

    Drew did a fantastic job. Would not give up until the job was done. I would highly recommend this company

  • Review 94 (2024-11-29 - Rating: 5)

    I have used Loyal in the past and have nothing but good to say about the Loyals professional and knowledgeable individuals. Allen was here earlier than scheduled, he repaired the thermostat , maintenanced the unit quickly and made sure I was satisfied prior to leaving. Kudos to Allen and Loyal Plumbing. I would use again in the future and would recommend to all my friends and family.

  • Review 95 (2024-10-12 - Rating: 5)

    Allen was friendly, informative, and efficient. Very, very happy with the service.Zach was friendly, knowledgeable, and focused on getting the job done.

  • Review 96 (2025-01-02 - Rating: 5)

    Thank you for fixing that leak! I recommend Loyal for anything plumbing! Thanks again!

  • Review 97 (2024-12-19 - Rating: 5)

    Well done Joe! Extremely satisfied with the help Joe gave us. Fixed the problem with professionalism and efficiency.

  • Review 98 (2024-08-06 - Rating: 5)

    Professional, Speedy,and reliable. Will continue to recommend them.We called several others and Loyal Plumbing were only ones that could help us

  • Review 99 (2024-03-22 - Rating: 5)

    Justin was great. Im a new Loyal Plumbing customer and plan on using them from now on. But back to Justin, he was very pleasant and easy to work with. Did a great job. cant praise him enough!!!Used Loyal Plumping again. And Justin was the plumber along with a young gentleman that I unfortunately did not remember his name, but both were absolutely amazing.5 stars all the way.

  • Review 100 (2024-05-20 - Rating: 5)

    We renovated a space to move our salon at 524 7th and needed to add plumbing for a washer, laundry sink and shampoo bowls. The company was quick to respond when we needed an estimate and started and completed the work in a timely manner. Very impressed with everyone who worked on the project. Highly recommend and will use them again!

  • Review 101 (2024-10-29 - Rating: 5)

    Alan was great! Did an excellent job and answered all of my questions. Would recommend this company to everyone.

  • Review 102 (2024-09-23 - Rating: 5)

    Chase was personable and knowledgeable. He asked good questions to help narrow down the issue. Would hire again.

  • Review 103 (2024-10-11 - Rating: 5)

    This is the second time they’ve really saved us in a pinch with our rentals. I appreciate that he wanted to explain to me what he did and why. Always my first call.

  • Review 104 (2024-09-26 - Rating: 5)

    He could pinpoint our water softner problem and fixed it very efficiently. he explained well about the problem. very much satisfied with his service.

  • Review 105 (2025-01-03 - Rating: 5)

    Drew did a great job today. I really appreciate it!

  • Review 106 (2024-07-22 - Rating: 5)

    Zach Hooter was great. Explained what he needed to do and was friendly and professional. We will use loyal plumbing from now on.

  • Review 107 (2024-10-29 - Rating: 5)

    My tech was super. were glad we chose Loyal plumbing. Right on time, courteous, friendly!

  • Review 108 (2024-07-19 - Rating: 5)

    We had a pipe burst in our basement and water flooded our basement area. Plumber from Loyal came out, put us at ease that they would do a repair to prevent the issue from happening in the future and was extremely professional, knowledgeable and kind throughout the experience. Would HIGHLY recommend anyone to go to Loyal for ANY plumbing needs big or small. Thanks again Loyal!

  • Review 109 (2025-01-03 - Rating: 5)

    Did exactly what I asked for and did it with a great attitude. Excellent customer service.

  • Review 110 (2024-03-30 - Rating: 5)

    When we had no heat in our VRBO weekend rental, Loyal Plumbing came over immediately on a snowy Sunday morning. They were super cordial and communicative, and even helped us carry in firewood for the night when they needed to order parts to fix the problem. They sent another technician the following morning and were able to remedy the issue. We couldn’t be more appreciative of their help and kindness towards two Southerners stuck in a South Dakotan snowstorm! Anthony and his partner are the best.

  • Review 111 (2024-06-14 - Rating: 5)

    I have had the unfortunate/fortunate experience of using loyal plumbing twice in the last five years or so and they were fantastic both times. Obviously unfortunate because no one wants to need a plumber but they have been fast, they show up when they say they will with enough notice for you, tell you in advance what the cost will be, and just overall very pleasant folks to deal with.

  • Review 112 (2024-10-29 - Rating: 5)

    We were inquiring about a solution for a project. He was very knowledgeable and friendly. We were able to come up with a solution. Very pleased.

  • Review 113 (2024-07-23 - Rating: 5)

    Loyal plumbing is outstanding! Fixed my tankless hot water heater and my garbage disposal today and I couldn’t be more pleased! Great technician! Great experience!

  • Review 114 (2024-05-07 - Rating: 5)

    Zach did a great job! He got our hot water working again quickly and even took a little time to answer some additional questions about our bathrooms. Next time we need work done we will be calling.

  • Review 115 (2024-08-26 - Rating: 5)

    Chase was very helpful and is going that extra mile to keep the work affordable. He was always in contact with me which is very important.

  • Review 116 (2024-05-16 - Rating: 5)

    Michael at Loyal Plumbing set the appointment, showed up on time, determined the problem, gave us an estimate, completed the work, & emailed a complete rundown for our home warranty company. He was polite, friendly, & thorough. We know who to call for the next repair! Thanks Michael!

  • Review 117 (2024-10-29 - Rating: 5)

    Lukas was great to work with. So far love loyal heating air and plumbing.

  • Review 118 (2023-12-08 - Rating: 5)

    We have used Loyal Plumbing several times over the past couple years, and have never been disappointed. Three times were an emergency call, and they responded quickly, putting us to the front of their regular service calls. The technicians that have worked with us have all been very nice and did a wonderful job.

  • Review 119 (2024-04-22 - Rating: 5)

    Drew came Friday. Even though they came out on Tuesday and supposedly fixed my problem, it showed up again on Thursday. He snaked out again and recommended that I get a new toilet. He said otherwise they would have to continue to come out and snake it when it happened again. He said he thought it was because there wasn’t enough pressure to push things through. Someone is coming Monday to install a new toilet. They are charging me $300 for the toilet and another $324 for installation and service call. I checked prices for an American standard toilet and none of them were that expensive. Drew explain all of the reasons why and what he had done today. Since I am buying a new toilet through them, he did not charge me for what he did today. I appreciate that.On 4/22/24, Brandon and another gentleman came, measured around the toilet space , the other worker went to get the new toilet and Brandon took the old toilet out. When the new toilet came, they carried it into the house and installed it. Asked me if I wanted or clear white or clear I want to caulk. They finished and left leaving no mess. I paid the second half of the payment. Brandon told me there is a 1year guarantee if I have a problem.

  • Review 120 (2024-01-08 - Rating: 5)

    Company was able to provide a work Crew in a timely manner from time of service call to completion. Work was done and came in on quote. The two gentleman that arrived were professional, courteous and happy to address and answer concerns or questions. Upon completion the work area was tested, inspected and thoroughly cleaned up. Thank you for your attention to detail with a nice clean looking installation. Would recommend and wouldnt hesitate to call for their service again if required. Thank you.

  • Review 121 (2023-12-21 - Rating: 5)

    Justin was very professional, had AMAZING customer service. He did such a great job fixing my leaking shower, and leak behind some sheetrock. He was pleasant to talk to and explained everything before he did the work. Price was very reasonable. Will always recommend Loyal Plumbing and will use them for all my plumbing needs.

  • Review 122 (2024-03-30 - Rating: 5)

    Justin and his helpers were awesome. We will definitely use Loyal plumbing in the future. Highly recommend. Extremely hard workers. Fair and honest. Friendly. Doesnt get any better.

  • Review 123 (2024-06-13 - Rating: 5)

    Update: Josh does such a great job. I use him at my personal house, my office, and my bosses house. His is amazing! Thank you Josh for taking care of all of our plumbing needs!Josh was great! He offered solutions without high pressure. We were able to put together a plan and are looking forward to the finished product.Update: We just got our new water filtration system installed and Josh was amazing. Thank you Loyal Plumbing and Josh for the great job!

  • Review 124 (2024-10-23 - Rating: 5)

    A timely arrival. A thorough explanation of solutions and a great job done. Truly a professional guy!

  • Review 125 (2024-05-01 - Rating: 5)

    We sprung a leak in our hot water heater that then turned into another pipe bursting. A total headache, especially when you have little kids in the house! Michael came within 3 hours of us calling and saved the day! He was professional, down to earth and made the whole transition as painless as possible. We were also pleasantly surprised with the financing options. THANK YOU!!!

  • Review 126 (2024-05-25 - Rating: 5)

    Once again, great service from these guys! I called in to schedule an appointment and our technician called back within five minutes with an opening the same day. We had Kelly and Dillon out to look at our AC condenser fan. They are two of the most thorough technicians Ive ever worked with. Very knowledgable and able to walk me through their troubleshooting process in real time. The best.

  • Review 127 (2024-12-04 - Rating: 5)

    Drew is a very customer oriented person. He explained and answered all my questions very well and was very courteous. I highly recommend Loyal Plumbing!

  • Review 128 (2024-10-25 - Rating: 5)

    Drew at loyal plumbing was very informative at what needed to be done and gave me a price before proceeding i will definately use these guys again thank you

  • Review 129 (2024-09-23 - Rating: 5)

    We had a water emergency and we called them at 8:00 a.m. and they came in the afternoon and the issue was fixed.Highly recommend Loyal Plumbing.

  • Review 130 (2024-12-09 - Rating: 5)

    Loyal Plumbing is my go to Plumbing Company. Always friendly and professional!

  • Review 131 (2024-09-04 - Rating: 5)

    Great company and employees! Ill always use Loyal Plumbing for any problems I have.Had them out again for more work and an excellent job as usual.

  • Review 132 (2024-01-11 - Rating: 5)

    One hundred percent satisfied. Technically and visually excellent job. I stayed around in case Michael needed help, but dont think I did anything. He was fun, interesting and educational. Feel I got a good deal. Would recommend to anyone.

  • Review 133 (2024-01-19 - Rating: 5)

    Very knowledgeable and professional. Would highly recommend. We plan to use them in the future if needed. Replaced our waterheater same-day, middle of winter. Technicians were very professional and nice, worked efficiently and got the job done quickly. Thanks Loyal Plumbing!

  • Review 134 (2024-03-07 - Rating: 5)

    Justin was amazing 👏 Extremely Professional and very personable .He explained everything in detail and went above and beyond to fix our problems that the previous Plumbing Co. Failed to do. DEFINITELY would recommend Loyal Plumbing and they definitely have a new Loyal customer with us.

  • Review 135 (2024-01-17 - Rating: 5)

    We had a burst pipe in our basement. Local arrived in 90 minutes. Josh assessed the situation, found access and replaced the broken elbow in about 30 minutes. Very friendly and professional. He mentioned a couple times how much he likes his job and Loyal Plumbing. We got great service and I plan to use Loyal for any future plumbing issues.

  • Review 136 (2024-11-22 - Rating: 5)

    Anthony A hooked up our generator to our gas line and did an excellent job.

  • Review 137 (2024-03-28 - Rating: 5)

    Loyal plumbing does outstanding work. Excellent customer service. Justin is an outstanding employee and has helped us out with numerous projects. We are always satisfied. We would recommend them for any of your plumbing needs.

  • Review 138 (2024-06-12 - Rating: 5)

    Great guys, showed up on time, very friendly . They fixed my leak in no time and price was affordable!! Great that a company can get guys out the same day you call. Ty ty ty.

  • Review 139 (2023-08-24 - Rating: 5)

    Friendly, pleasant to work with. Not crazy about the price but what are you going to do. It is what it is. Overall, I am happy with the service. Used Loyal Plumbing 2-3 years ago to put in a sump pump install which included cutting concrete. Very happy with this company.

  • Review 140 (2024-05-16 - Rating: 5)

    Our plumber Joshua was amazing! He was so incredibly helpful and helped to educate me on the proper maintenance of my tankless water heater. Will only be using Loyal plumbing from now on!

  • Review 141 (2024-05-23 - Rating: 5)

    He was on time and very friendly. Told me what he needed to do. He had to cut a hole in the sheet rock. When he was going to leave he helped me unload some heavy items from Lowes. Great kind man. Did a great job fixing my problem.

  • Review 142 (2024-09-05 - Rating: 5)

    I was out of state when Loyal visited, Drew called and was very helpful in explaining exactly what he was doing and what he found.

  • Review 143 (2024-10-09 - Rating: 5)

    Drew did a wonderful job for my clients, he was clear in his explanation and timely.

  • Review 144 (2024-03-29 - Rating: 5)

    The Loyal plumbers came to our house within a few days of calling their office. They were professional, polite, answered all of our questions, and completed their job quickly. We would definitely recommend Loyal Plumbing.

  • Review 145 (2024-04-12 - Rating: 5)

    Shannon and her partner are fantastic. She made sure I knew my options. Professional and friendly. They went above and beyond in making sure I knew what they were doing. So very helpful. Ive never had this kind of customer experience before. Because of them, Ill never call another plumber and will ALWAYS recommend them to my friends.

  • Review 146 (2023-09-15 - Rating: 5)

    Loved everything from initial contact to completed job. Very prompt and friendly. Justin had a can do no problem attitude. He went the extra mile going to 4 different places to find a part I needed. Excellent results. We have a manufactured home and he didn’t even mind having to crawl under our home. They made me feel like they were talking care of family.

  • Review 147 (2024-08-28 - Rating: 5)

    Wonderful service Had our vacation rental a/c up and running in no time. Happy guests makes us happy!Then they addressed another issue different home again great service.Also found a leak in our ac unit, fixed it and up and running as well. Always polite and affordable.10 stars if they had that many

  • Review 148 (2024-12-03 - Rating: 5)

    Josh did a great job and explained everything very well.

  • Review 149 (2024-08-27 - Rating: 5)

    Anthony did a great job! Got it done ahead of schedule and with great professionalism and craftsmanship, thanks!

  • Review 150 (2024-04-16 - Rating: 5)

    I called Loyal Plumbing to have a preventative spring maintenance check on my A/C. The tech was very thorough and discovered 2 minor issues that if left alone would have turned into major repairs. Extremely happy with the service.

  • Review 151 (2024-11-20 - Rating: 5)

    Most awesome service from the office to Drew coming to our house early.I appreciate his honesty and will be calling Loyal about help with my furnace and humidifier.I’m gonna tell other folks to call y’all first!!!Thank you so much.So, Alan came out early and checked my humidifier to make sure it’s working properly for the winter!!Thanks much

  • Review 152 (2023-09-08 - Rating: 5)

    I needed the outside hose faucet on my mobile home replaced. Justin with Loyal Plumbing called to let me know he was on the way and then showed up on time. He was very polite and friendly. Also well groomed. He had to crawl under the mobile home through a very narrow access door and was a good sport about that. No hesitation or grumbling. He completed the work in a timely and efficient manner. He also was conscientious about picking up after himself. I was very pleased with the work and the cost.

  • Review 153 (2024-05-24 - Rating: 5)

    Dru was the best!!! So thorough and explained everything step by step! Put his pic on the survey and keep him on staff! You will be my go to plumbing company. Thank you for servicing Sturgis.

  • Review 154 (2023-12-19 - Rating: 5)

    Michael for Loyal Plumbing did an excellent job for us. He called ahead of time to advise of his arrival time, explained things in easy understandable terms, did a thorough job and was courteous and professional. Our overall experience with Loyal was 5-star.

  • Review 155 (2024-01-19 - Rating: 5)

    Josh was great. Open and honest through the whole process. The techs that installed our filter and new shower valve were excellent. 10/10 service. Plus they give a Veteran Discount which adds icing to the cake!

  • Review 156 (2024-11-08 - Rating: 5)

    Josh did a great job replacing the water heatera nice gentleman efficient and professional.

  • Review 157 (2024-03-29 - Rating: 5)

    We had a very profitable experience with Loyal. We laid out our plans and had great feedback on how to proceed. All our questions were answered and were given a complete estimate. We will decide whether to proceed soon

  • Review 158 (2024-08-27 - Rating: 5)

    Great job! Explained everything involved in replacing the water heater and what to watch out for with the expansion tank! OUTSTANDING SERVICE!

  • Review 159 (2024-11-11 - Rating: 5)

    Joe did a great job helping us out! We wanted a hot water heater inspected as part of a real estate transaction and he was very quick and concise with his inspection, explanation of options, and estimates. Would absolutely use in the future! Their dispatch team is also very friendly and helpful. Thank you so much!!

  • Review 160 (2024-08-26 - Rating: 5)

    I would highly recommend these guys to anyone. Very professional and they did an amazing job.

  • Review 161 (2024-04-05 - Rating: 5)

    Will use loyal in the future! Justin was on point with keeping me updated on the project and quick to handle any minor bumps along the way. Job was super clean and done in great time. Appreciate it!!

  • Review 162 (2024-10-28 - Rating: 5)

    Prompt, professional; installed a new thermostat and explained how to operate. Very satisfied with the service.

  • Review 163 (2024-09-03 - Rating: 5)

    Loyal Plumbing is definitely my new go-to for all kinds of plumbing issues. Prompt response times, professional staff and quality work.Trifecta!!!

  • Review 164 (2024-08-14 - Rating: 5)

    Showed up earlier than expected and did what was required in minutes. Explained the pressure reduction valves capability.Friendly guys.

  • Review 165 (2024-08-21 - Rating: 5)

    Drew did a great job! Was very friendly and explained everything well.

  • Review 166 (2024-01-22 - Rating: 5)

    Called Loyal Plumbing and within less than a hour, we had Joe and Eli over here and they promptly replaced water heater.We were satisfied with the courtesy and professionalism. I would recommend Loyal Plumbing for your Plumbing needs.Terry Pulse

  • Review 167 (2025-01-03 - Rating: 5)

    Our technician was friendly, very informative and the job was finished in no time! The cost was also reasonable.

  • Review 168 (2024-11-05 - Rating: 5)

    Friendly, fair, quick and professional. Very happy with today’s work.

  • Review 169 (2023-11-20 - Rating: 5)

    We had called many plumbers most could not even return my call. These guys were Amazing! Went above and beyond to make sure things were done correctly and that I understood what was going on. Cleaned up my mess and theirs. Just amazing team. Will definitely request Shannon and Ely again.

  • Review 170 (2024-04-18 - Rating: 5)

    Had a plumbing problem and Loyal took care of it in a very proffessional way. Maddy in the office was very easy to deal withj and, Michael and Amanda, who did the repair, were efficient, knowlegeable and could not have been any better,

  • Review 171 (2024-11-13 - Rating: 5)

    Loyal plumbing was able to come out quickly and fix my leak on the same day. Thanks.

  • Review 172 (2024-11-19 - Rating: 5)

    Joe was friendly, was very professional, and very experiencedDid a very good job!!

  • Review 173 (2024-01-23 - Rating: 5)

    I was so appreciative of Justin and Zach’s time. My situation was not an emergency but one that provided possible solutions. They were patient, knowledgeable, informative and Super nice!I would definitely recommend them to anyone.

  • Review 174 (2023-11-06 - Rating: 5)

    Loyal plumbing came out and installed my water heater. Juan did an exceptionally fast and thorough job. 6 months later I needed them to look at it, quit working. Shannon came this time, ran some tests and determined it was a breaker inside the system. Reset and back in business. Equally as professional and she was training a new hire. If he mimics her he will go far. They explained the problem, found the solution and walked me through some preventative maintenance. Hats off to Loyal Plumbing for hiring the best. 1 employee may be an anomaly, multiple is purposeful. You will not be disappointed giving them a call!

  • Review 175 (2024-04-26 - Rating: 5)

    My house had a massive water leak. I called all over and finally found them. They were able to come within the hour. They did great work. Thank you so much!

  • Review 176 (2023-06-14 - Rating: 5)

    We had a break in our sewer line and water was all over our basement. Juan was amazing. He was professional and kind through all of his interactions. He was detail oriented and kept me informed throughout the whole process. The price was fair and he communicated the cost every step of the way. I would 100% recommend Loyal Plumbing.

  • Review 177 (2024-04-24 - Rating: 5)

    Michael and Amanda did a wonderful job on our tankless water heater. Michael was obviously mentoring Amanda during her apprenticeship and seemed to be a natural, patient and knowledgeable teacher. Michael went above and beyond on this job and managed to figure out how to do this big project without making holes in our ceiling. We were impressed with his desire to make things right and he is still working to try to come up with ways to further improve our system. We cannot say enough about Michaels complete professionalism. He will now be our go-to man for all things plumbing-related.

  • Review 178 (2023-07-19 - Rating: 4)

    Update to last week’s review.Events took a 180° turn: We have a garbage disposal connected to its own power switch; at the location we thought it was best. Mark reached out, understood our concerns, inspected the works, sent in an expert technician, and made sure the job was duly completed and satisfactorily delivered.Thank you Mark. We appreciate all you did, we want to highlight your commitment to make it right; that speaks highly of you and your Company. Customers can rest assure that you will definitely take good care of them.[07/13/23] Save yourself a headache. Pricey and job half-way done.We wish we were writing a five-star review, because that would have meant that our need was met. Unfortunately, it wasn’t. We needed a new garbage disposal and based on the good online reviews, we called Loyal Plumbing.The technician came in and quoted the job, we didn’t ask questions and approved it, we thought we were in good hands. After he installed the disposal, he realized that there it wasn’t an electrical switch to operate it. This made us wonder how much the retail price of the disposal was, so we googled it and surprisingly, the exact same disposal costs $140 at Lowes and other retail stores. They charged us $633!We have an invoice that describes this disposal as “deluxe”, which is inaccurate and manipulates the fundamental fact that they charged more than four times the fair price of the item. It was impossible to get an accurate invoice.In all fairness, we need to acknowledge that they reimbursed $262, they had charged for recaulking the base of two toilet seats.

  • Review 179 (2024-11-09 - Rating: 5)

    Customer service was awesome. They showed up within a couple of hours from my initial call. Joe F. Was the plumber who came over and he was incredibly considerate and gave us options of how to best fix the problems we were having. Will definitely call Loyal Plumbing again in the future!

  • Review 180 (2025-01-08 - Rating: 5)

    THESE GUYS ARE THE GO TO AND GET IT DONE CREW. Great service and attitude every time.

  • Review 181 (2024-06-19 - Rating: 5)

    Kelley is one of the best technicians I have ever worked with. Fast, friendly and thorough. I would recommend without reservation.

  • Review 182 (2023-09-30 - Rating: 5)

    We had a water heater fail after only 16 years... Called Loyal Plumbing to do the replacement. It took a couple days to fit into their schedule, but they showed up late on a Friday afternoon and stayed into the evening to complete the work! I was tremendously impressed by the work Shanon did to replace the heater. Thanks!

  • Review 183 (2023-12-12 - Rating: 5)

    Michael was great! He knew his business, provided me with good recommendations, gave me pricing and completed the work very quickly. He was also very personable and easy to talk to.

  • Review 184 (2023-12-06 - Rating: 5)

    What a pleasant young man, Michael, was from Loyal Plumbing that replaced our sump pump today. He did the job, then vacuumed the area, and is very knowledgeable about his work. Will definitely call Loyal again should we need a plumber!

  • Review 185 (2024-11-19 - Rating: 5)

    Great experience all the way around. Thanks Josh. Definitely recommend.

  • Review 186 (2023-12-07 - Rating: 5)

    Plumber completed all repairs and kept me informed of any issues as they were found. Gas stove was being delivered during his visit, issue with gas line and he helped solve is so delivery people could hook up stove.Loyal Plumbing visited again to fix a drain leak, they did another great job. Wednesday 25th October.Loyal Plumbing saved the day again. They completed replacing a drain and solved another plumbing problem in this house. Kudos to Loyal Plumbing. This visit we had a new plumber answer the call. We were happy with his work, just like we were with the first plumber.

  • Review 187 (2024-12-31 - Rating: 5)

    Great, prompt and professional work. Thank you!

  • Review 188 (2024-10-30 - Rating: 5)

    Did an excellent job of explaining the options to solve the problem.Was fast and reasonable.

  • Review 189 (2024-07-22 - Rating: 5)

    Alan, what is a amazing tech?Very thorough and patient.Well go through them any time.I have a problem

  • Review 190 (2024-10-29 - Rating: 5)

    Royal was able to schedule us in the same day for a gas leak. Zach was knowledgeable and rechecked all of their work multiple times. The pricing was reasonable and we felt was fair. Overall, we are very pleased for with service.

  • Review 191 (2023-11-01 - Rating: 5)

    The guys were professional and helpful, they were cheaper than anyone else I talked to and more than happy to do the job when no one else wanted to. They went above and beyond my expectations and I will recommend them to anyone who needs plumbing work done. Thanks to all at loyal plumbing.

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