Roto-Rooter Plumbing & Drain Services

Located in Powell, Tennessee

Address: 7357 Morton View Ln, Powell, TN 37849, United States

Phone: +1 865-573-1010

Rating: 4.3

Services

On-site services
Repair services
Appointment required
Credit cards
Credit cards

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Comments

Review 1 (2024-09-05 - Rating: 5)
We are super happy with the service we received from this company. We had an appointment scheduled within minutes of completing the online form, and a technician was at our house less than two hours later. He had our drains clean and running like new in less than 45 minutes, and cleaned up after himself so you didn’t even know he was there.

Review 2 (2024-12-15 - Rating: 5)
Kitchen sink was clogged. Another company came and failed. Ryan came and got it unclogged with no trouble. He was very friendly and knowledgeable.

Review 3 (2024-09-13 - Rating: 5)
Ryan was awesome and very nice . He came diagnosed and fixed a difficult kitchen sink clog . Please give him a raise!

Review 4 (2024-06-18 - Rating: 5)
I want especially to commend Ryan at Roto-Rooter Knoxville for his perseverance and determination to exhaust all possibilities in trying to find the source of our water problem. And he found it! He was very professional and knowledgeable. Thanks, Ryan!

Review 5 (2024-04-10 - Rating: 5)
Ryan/259 with Roto Rooter came over the day we called. He cleared our drain in a short time. He was very nice and kind. Thank you for providing such excellent service.

Review 6 (2023-04-26 - Rating: 5)
The service man that came out was very professional and knowledgeable. What ever you do Do Not Use Pipe Wrench plumbing they are a rip off i paid 3 thousand dollars have 3 holes in my roof down stairs 2 weeks and still cant use my kitchen sink. I was at wits end. So I called roto Rooter and Ryan came out 26 minutes later drain is out. It was awesome Ryan Thank you Roto Rooter your the best !!

Review 7 (2024-11-01 - Rating: 5)
I called about a sink clog. The gentleman I spoke to was professional and courteous and seemed genuinely concerned. He was able to get me a very quick appointment. Ryan was the tech that showed up. He was very professional and courteous as well. It didn’t take him no time to have the problem taken care of. These guys earned a lifetime customer.

Review 8 (2023-03-07 - Rating: 5)
The best part is their customer service and how friendly and professional the plumbers are. Very knowledgeable and they always have the tools needed to get the job done effectively and efficiently. Very trustworthy as well. I am never going to call anyone else. 2 times we have used them and both times we were extremely happy.

Review 9 (2022-03-31 - Rating: 4)
Ask questions first. Dont rely on past experiences as a predictor of current practices. Tech was here maybe 45min max to clear a clog in our French drain. We are 3 miles from the office. The bill was almost $350 with no offer of customer loyalty discount, no coupon offered (although I later found one on their website but too late to use it). Price increased since the last time we used them for a kitchen drain clog but the office did call and offer to honor the $50 off coupon after I posted my initial review so appreciated that for sure.

Review 10 (2024-03-07 - Rating: 4)
Good job, Ryan did a professional job, and very knowledgeable..Update to service of March 6th..Tech did get toilets flushing, however by evening had to plunge to get flushed, today, still plunging..said toilets need replaced??..problem is with drain, not toilet!!

Review 11 (2016-03-02 - Rating: 5)
Our entire experience with Roto-Rooter was excellent. Our main water valve for our house failed so that it was leaking and spraying all over our utility room. We also were unable to get the water turned off at the street meter. We called Roto-Rooters after hours for emergency service and they answered without me having to leave a number for a callback. Brock came in the middle of the night to help us get the water turned off and was cheerful and kind. He offered to put in a service order for us to have service right away. Fernando and Jody came this morning bright and early and got to work immediately. They worked hard to get this problem taken care of as they replaced many pieces of the pipes to replace the main valve and the pressure regulator. It took them longer than they expected, be they ran into unexpected complications in our older (but new to us) home, yet they did not raise their prices more than what they quoted initially. They worked efficiently and were incredibly kind and respectful, never making us feel dumb as they took time to carefully explain what they needed to do. I would immediately call them if needed in the future and I dont hesitate to recommend them to anybody whos having plumbing issues. The integrity they showed was appreciated and I am highly impressed with their excellent work and service.

Review 12 (2022-05-18 - Rating: 5)
From the moment we called Celecia was very helpful and prompt in answering our questions and getting us the help we needed very quickly! We were buying a home and needed someone to quickly inspect an issue with the house we were buying, and then to follow up and quickly repair the issue so we could get to closing by our deadline! Celecia was very professional and quick to respond and answer our questions. She fielded setting up our appointments and getting us confirmations in a very timely manner.Tim was the plumbing contractor and was also very professional and prompt both during our inspection and to repair the plumbing issues with the house. We are very happy with the inspection he provided us with and the work he completed. We wont hesitate to call Tim and Celecia if we ever need plumbing or drain services in the future!Thank you both very much!

Review 13 (2024-08-05 - Rating: 5)
Ryan was very professional; we appreciated his hard work

Review 14 (2016-01-15 - Rating: 5)
Showed up at my house within an hour of calling. My problem was extensive but they did a great job at explaining the issues and solutions.I ended up with a concern for an item on my bill, which Rick, the local Manager, called me personally to explain thoroughly and satisfactorily.I wouldnt hesitate to recommend them.

Review 15 (2024-03-14 - Rating: 5)
These guys worked so hard to find the problem. At one point, we were all frustrated, and they said we have a few more ideas. They finally found the problem and resolved it. We are thrilled how it turned out .

Review 16 (2020-10-20 - Rating: 5)
My business was in a bind after hours with a horrible sewer backup. I called expecting the worst. Chris immediately returned my call and was on the job within the hour. He solved the problem that night but needed to investigate further. He retuned first thing the next day and trouble shot the problem with myself and the landlord. I found him to be efficient, professional and knowledgable. I also found the value extremely good for the services rendered. I would highly recommend this business and wont hesitate to call again in the future.

Review 17 (2015-12-23 - Rating: 5)
I was very pleased with the service from Roto-Rooter of Powell, TN. Rick and his co-worker were very professional and affable. The work was done in a timely manner and with care and precision. Im thankful they were the ones who answered the call from my warranty company to repair my running toilet. I also appreciate Rick for taking the time to explain what the problem was and how it was solved (especially since I had tried to DIY it to no avail this time). I would definitely use these guys again and would recommend them to others. Thank you!

Review 18 (2016-07-13 - Rating: 5)
I had a wonderful experience with this company in a not so great situation. I had only been living in my new house for a week when the sink began to have multiple problems. After making a few calls and being told it would be a few days before I could get any service. I called roto-rooter and they had someone out in a few hours. Rick and Jeff came out to take a look at my sink. Unfortunately there were multiple leaks, bad pipes, and I needed a new garbage disposal, but Rick and Jeff were so nice and helpful. They were both professional, kind, and very knowledgeable. They took the time to fix things correctly and also gave me great advice. Very thankful for their help!

Review 19 (2015-01-31 - Rating: 5)
Excellent service! Replaced my hot water heater right away. That was after waiting for days on another company that tried to say I needed upgrades that would have been an additional $350. Roto Rooter was honest and dependable. Great friendly service as well. I highly recommend them. Dennis and his partner were fantastic! Thank you guys!Robin (Farragut)

Review 20 (2023-02-27 - Rating: 5)
Tim was at our house within an hour of calling after our septic backed up in the basement. He ran the snake line down the clean out and broke the blockage free. He went above and beyond to help get that blockage free. It was a lot of pushing! Thank you Tim!!!

Review 21 (2022-08-11 - Rating: 5)
Huge shoutout to Tim Brooks! Had a major issue on a commercial property and he worked tirelessly until it was resolved. His response time was immediate, he was professional, and his knowledge is unmatched. Thank you, Tim! We had a big win today!

Review 22 (2021-07-22 - Rating: 5)
HEP last night: $500 and NOT repaired! Ken told Technician, “Roto Rooter unclogged the toilet drain last time.” He said, “Well, you should have called them!” We did this morning! Repaired! Thank you! Use Powell, not Knoxville. We tried them last night. After not getting a call back for an hour, we cancelled!

Review 23 (2015-12-23 - Rating: 5)
Fast, courteous and professional. We had a 2 year old new hot water heater go out on us. It was still under warranty of course. We called Roto-Rooter early the next morning and by mid-afternoon they had our unit replaced, set up and running.We couldnt be more pleased with the service.

Review 24 (2020-12-29 - Rating: 5)
These guys went over and above to get my household of 5 up and running. They worked late I’m into dark in the cold to get my outdoor underground sewer drain pipe located and repaired. They also were reasonably priced and made the service. All within 4 hours. They will be the first I call with plumbing or drain issues.

Review 25 (2014-06-15 - Rating: 5)
We had a good experience with this group. They were on time, friendly, and got the job done in a quick manner. They kept us informed as to what they were doing and what was to come next. I recommend anyone with drain problems to call. He cleaned up all of the mess and left the house in better condition than he found it. We used the 7357 Morton View Lane, Powell, TN......thank you Greg.

Review 26 (2016-08-15 - Rating: 5)
We had water pouring from our downstairs toilet. Dennis and Jeff came out the same day I called!! Were very nice and so thorough. Found we had a backup in our septic system and it needed pumping. Saved us from a potential mess down the road! Scheduled a cleaning the next day. They fixed the broken seal on the toilet and cleaned up everything! Thanks guys!

Review 27 (2016-05-21 - Rating: 5)
Rick and Chris came out on a Saturday when we had a flood from a leaking water heater. They did a terrific job, professionally and courteously. Excellent work in replacing the heater and doing the necessary replumbing. All in all, a superb job. Thanks.

Review 28 (2013-08-05 - Rating: 5)
Our service technician, Dennis, did a wonderful job! Not only did he fix the problem, but took the time to explain what he was doing and how we can prevent it from happening again. Knoxville Roto-Rooter and their plumbers are just great!

Review 29 (2016-06-22 - Rating: 5)
Same day service. Rick was our tech and he was very professional, knowledgeable and polite. He was able to answer all of my questions and concerns. Would definitely use Roto-Rooter again in the future!

Review 30 (2016-07-01 - Rating: 5)
Garbage disposal clog on a Friday afternoon. The earliest that other companies could come out was the following TUESDAY. But C. Cox #218 was here within 2 hours. He fixed the clog, and I have a 90 day guarantee. He was quick and professional. I highly recommend for quick and friendly service!

Review 31 (2013-12-18 - Rating: 5)
One morning I discovered that all sewage & water leaving my house was backed up. I called Roto-Rooter in Knoxville, and they arrived fairly quickly. Blake and Robert installed a new clean-out (since I did not have one) and, after power jetting and running a camera, they ultimately determined that a section of sewer line in my back yard had sagged in two areas due to soil settlement. The pooling water in the sewer line was not letting flow from the house pass quickly, causing the backup. Blake estimated the cost of replacing the failed section of sewer line, and I scheduled a day and time for the work. Upon arriving at that appointment on time, Robert excavated with a backhoe so that he and Blake could do the project. Even after that was completed, they made sure that all of the fixtures in my house were working properly and that no drains were stopped up. Everything is working great now. Thanks Blake and Robert! You did good.

Review 32 (2024-03-11 - Rating: 5)
Fast response to call for service. Ryan was very polite and fixed our problem and answered all our many questions. Great service.

Review 33 (2015-12-29 - Rating: 4)
Greenbrier Ridge has used Roto-Rooter many times now and have really enjoyed working with their company. They have been helpful, prompt and very communicative with our staff about the issue going on. We are grateful for their services and will definitely be working with them more in the future. Highly recommend this company!

Review 34 (2024-04-13 - Rating: 5)
Ryan showed up when he said he would, did the job we needed him to, and charged us what he told us he’d charge us. Can’t ask for more than that!

Review 35 (2020-12-12 - Rating: 5)
Rick did a great job and was very professional. He had all necessary tools, knowledge, and promptly unclogged the main sewer line and got our family back in business.

Review 36 (2023-02-27 - Rating: 5)
Jesse was very knowledgeable and helpful regarding problems with my drain. I enjoyed meeting him and having him go above and beyond with his services.

Review 37 (2015-10-08 - Rating: 5)
Drain system of my house was clogged. I could not use toilet and turn on water. I called Roto-Rooter 9:30 pm. They arrived 11:00 pm. It was young men. He find problem pretty fast. It was main sewer line. He use Drain snakes to clean it. Probably my sewer system was clogged big way, because job was done 1:45 am. Price for this service was reasonable. I give them Five stars. Thanks Roto - Rooter!

Review 38 (2024-07-29 - Rating: 5)
Ryan was awesome. Very professional and extremely knowledgeable. Great service. I will be calling Roto Rooter again if needed. .

Review 39 (2016-03-12 - Rating: 5)
Excellent service. Arrived within an hour of the request. Very thorough in assessing the problem and provided solutions. Rick kept rechecking to make sure his work was effective to solve the problem, Very professional and honest about all of the possible issues and solutions. Will definitely call for future issues.

Review 40 (2014-06-18 - Rating: 5)
Excellent. Dennis knows his business. He worked to find the problem then discussed options for solving it. He reviewed the cost of each option all along the way. He then implemented the chosen solution and all is working well. Would not hesitate to call these folks again. Fast service!!!Chuck Ten Mile, Tennessee

Review 41 (2016-01-22 - Rating: 5)
The only thing worse than drain problems in the middle of the night is drain problems when theres 3 inches of snow and ice on the roads. Roto-Rooter technicians made three attempts to reach our house. The third time was the charm; and within an hour, Jody had our drains running smoothly again. This was not our first experience with Roto-Rooter, and I am confident that we will continue to call on Roto-Rooter for our plumbing needs.

Review 42 (2024-06-10 - Rating: 5)
Ryan took care of our problem in a timely and very professional manner!

Review 43 (2024-07-16 - Rating: 5)
Ryan was super helpful and friendly!Would use again!

Review 44 (2024-09-16 - Rating: 5)
On time, clean, and polite. Job done efficiently

Review 45 (2024-02-02 - Rating: 5)
I want to thank JIM BROOKS for the job he did for me it was a very good job he did I will all ways call for him when I need a job done again thank you ROTO ROOTER FOR SENDING JIM.

Review 46 (2021-09-14 - Rating: 5)
They were amazing. E had a technician here within an hour. He was clean, respectful and as professional as they come. I will always use rotorooter from now on.

Review 47 (2017-04-24 - Rating: 5)
Quick response to my call. This shower had been a problem leaking and been repaired by two other companies previously only to have the same problem come back. There was a broken part damaging the pieces that had been replaced by two other people. It was found and finally fixed the right way! Should have called them to begin with.

Review 48 (2023-11-22 - Rating: 5)
Tim was friendly, professional, efficient, and took care of the problem in a timely matter. I would highly recommend him.

Review 49 (2013-01-13 - Rating: 5)
Dennis went above and beyond what I expected when I called Roto-Rooter. Our dranis are working better than they have since we moved in. A very nice man and an excellent plumber in the Knoxville area!

Review 50 (2020-10-25 - Rating: 5)
Chris was my technician and he did a great job! Very professional and kept me updated with ETA. Would recommend to everyone!

Review 51 (2013-01-03 - Rating: 5)
My plumber Dennis from Roto-Rooter worked hard to unclog my sewer line. The best plumber in the Knoxville area. I would highly recommend to anyone.

Review 52 (2023-05-12 - Rating: 5)
Toilet pulled septic tank located in need of service we had Tim brooks he did a excellent job will use again

Review 53 (2016-03-11 - Rating: 5)
Fast service, very professional. Price a little high, but I did need the help. The plumber was very pleasant and efficient and explained the terms.

Review 54 (2016-02-26 - Rating: 5)
Great and friendly service. My pipes were stopped up and had a mess I called an they had someone at the house in about hour. The guy was very nice.

Review 55 (2018-04-16 - Rating: 5)
They arrived like they said they would. They provided excellent customer service. Tech was polite and did a good job. I would recommend to all friends and family.

Review 56 (2016-03-03 - Rating: 5)
Called at 3:40 in the afternoon. My drain line was fixed at 4:50. Great and fast service! Highly recommended!

Review 57 (2013-11-02 - Rating: 5)
Quick service & extremely friendly technician. He was able to fix a problem that two other plumbing firms were unable to take care of.

Review 58 (2017-02-27 - Rating: 5)
They were prompt, courteous, and worked efficiently. They were also available, the other plumbers I called could not come until the next day.

Review 59 (2024-09-21 - Rating: 5)
Young man was helpful and knowledgeable

Review 60 (2012-11-29 - Rating: 5)
I called first thing in the morning and they came right out. Went right to work. Found the problem and fixed it quickly explaining the whole process while they worked. Great experience.

Review 61 (2018-01-10 - Rating: 5)
Robert did a great job, very happy with customer service will call first next time needed!

Review 62 (2020-10-23 - Rating: 5)
Chris was very professional and knowledgeable he arrived on time and ready to fix the problem would definitely use again

Review 63 (2024-03-11 - Rating: 5)
Great quick affordable service. Thanks so much roto rooter

Review 64 (2024-06-28 - Rating: 5)
Wonderful workmanship and very professional!

Review 65 (2016-01-19 - Rating: 5)
Great service, both Dennis and Jeff were professional, nice and very informative. Thanks guys for a great job and quick service!

Review 66 (2023-11-19 - Rating: 5)
Very good service. Tim was very friendly and professional. I had an issue with a leaking pipe, and Tim was able to quickly come in and resolve the issue. I highly recommend!

Review 67 (2023-03-14 - Rating: 5)
He was very knowledgeable and polite. Excellent job

Review 68 (2016-02-03 - Rating: 5)
The service we received today was above and beyond expected. The kindness shown as they persevered with a difficult situation was exemplary.

Review 69 (2020-07-20 - Rating: 5)
Very quick response, diagnosis, and intervention. Thanks to Chris the plumber from Roto Rooter in a Powell!

Review 70 (2023-04-10 - Rating: 5)
Tim was extremely friendly and professional. His knowledge of his trade is obvious! 5 stars.

Review 71 (2023-03-03 - Rating: 5)
We woke up to flooding At 6am and by 2 we had a new water heater. They were professional found our issue and fixed it. Highly recommend

Review 72 (2024-07-25 - Rating: 5)
Highly recommended.

Review 73 (2023-04-08 - Rating: 5)
Had it flushing in no time. Very informative.

Review 74 (2020-10-05 - Rating: 5)
We had a few issues that we werent too happy about, but after we talked to the manager, Mr. Rick Hunt, everything worked out great. Mr. Hunt definately aims to please. He was a very personable man and accommodating to our issues. He gets the job done!!! Thank you Rick....

Review 75 (2016-01-09 - Rating: 5)
Tub drain cleared!Very professional, polite and speedy service.

Review 76 (2016-03-31 - Rating: 4)
I had some issues but they did every thing make it all right..

Review 77 (2013-12-22 - Rating: 5)
I was out of town on business when my wife contacted Roto-Rooter about an emergency issue that we had with one of our toilets. Dennis was the technician that responded to our problem. My wife told me that he was extremely knowledgeable and took the time to explain everything he was doing. Many thanks to him for his great work and consideration!

Review 78 (2016-04-11 - Rating: 5)
Outstanding service and quick resolution to my problem of very clogged drain system! I called RR at 9:00 am and by 11:20 am my problem has been resolved! Would definitely recommend Dennis and Jeff without hesitation!

Review 79 (2023-03-31 - Rating: 5)
Customer satisfaction was top priority!

Review 80 (2016-04-11 - Rating: 5)
Great service! Very prompt and friendly and did a great job.

Review 81 (2015-12-21 - Rating: 5)
Came out within 1 hour on the Sunday before Christmas. Jody was my Technician. Gave a fair estimate so went ahead with the work. Ended up taking several more hours than expected due to old plumbing in the house. Jody tried several different ways to get to the stubborn blockage. In the end he rigged up a special way to make the industrial snake make a 90 degree turn and get to the clog. Professional, honest, and determined to fix my problem. Cant say enough good things about the service we received. they will be my first call if I ever have another issue.

Review 82 (2016-06-18 - Rating: 5)
A man, a plan, a canal, our ditch was saved by a pal. He quickly discovered the tree roots that smothered the pipe that made everything foul.No showers, no toilet, no laundry, which spoiled it – the every-day things that are needed; when water came flowing, our faces were glowing, to know Roto-Rooter succeeded.Chris C was a trouper, he really was super, professional, detailed, direct;he gave us the “scoop” to stay in the loop, and let us know what to expect.Our plants were protected, (who would have suspected?) The backhoe-er knew we were nervous. Chris worked on his day off, but here is the pay-off: a five-star review for his service!