Service Emperor Heating, Refrigeration, and AC Repair

Located in Pooler, Georgia

Address: 1030 US-80 Suite 867, Pooler, GA 31322, United States

Phone: +1 912-394-4128

Rating: 4.9

Services

Identifies as LGBTQ+ owned
Identifies as veteran-owned
Identifies as women-owned
Online estimates
On-site services
Wheelchair-accessible car park
Repair services
LGBTQ+ friendly
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-06 - Rating: 5)
I have had the absolute best experiences dealing with Service Emperor. I have used them for many years for my routine AC maintenance as well as some plumbing issues. They do great work and have very fair pricing. The techs that come out are polite, willing to walk you through their work, and explain everything. I would recommend them 100%. You will not be disappointed!

Review 2 (2021-07-14 - Rating: 5)
Wow!!! Just wow!!! Words and 5 stars arent enough to describe Service Emporer and their team!!!!! We bought a house in Ellabell, GA. We fell in love with the house and land. We knew the heat pump/ac unit outside wasnt so great. Long story short, the previous owners did not take care/maintenance the air handler up in our attic nor the heat pump/ac unit outside. On my birthday, the blower in the attic quit working...awful noise in attic. And the unit outside was on its very last leg. My birthday was a nightmare!!! Immediately went online. Did my research via Google search ( reviews etc..) I chose Service Emporer based on their great reviews, affordability and we knew we wanted Trane brand. Had a good feeling in my gut. Called Service Emporer asap! Spoke with Ms. Julie and we got the ball rolling!!! (ASK FOR JULIE!!!!SHE IS AMAZING 👏) Ms. Julie at Service Emporer was on point!!! Super friendly, excellent speedy communication. Thank you Julie!!!! Next are the Service Emporer guys. Very hard workers!!! Very professional!!! Very friendly!!!! Corey and his guys arrived fast!!! And removed the awful air handler out of attic and awful heat pump/ac unit outside in no time!!!! I WAS BLOWN AWAY!! Corey installed new air handler, hospital grade filter with a UV light, a new sleek design easy to use thermostat and we absolutely LOVE our new Trane brand unit outside. Corey came back to sanitize inside of ducts and took off every vent cover (we have a lot of them) he cleaned every vent cover. The vent covers look brand new!!! Wow just wow!!! Corey, words nor stars doesnt come anywhere close to how hard-working, knowledgeable, friendly, professional, efficient you and your guys are. I truly Love Service Emporer 100% Julie, Corey and the guys....Thank you!!!! Please give Corey a raise !!! 🙂😊 We are very happy with all of the hard work, the Trane unit... EVERYTHING Service Emperor has done for us. We added on a maintenance order/plan. Were hoping and looking forward to see Corey and the guys at our house again. ~The Dalton family❣❣❣

Review 3 (2021-08-25 - Rating: 5)
Been doing Property Management with Savannah Properties Management with savannahpretyhomes.com for about 10 years and we have dealt with several service and maintenance companies. This company was impressive from start to finish. The service technician even offered to help prune my hedges just a little bit for better access to the mechanicals. Friendly knowledgeable and appeared to enjoy the job and wanting to be there and not the typical grind of a service technician.

Review 4 (2019-06-18 - Rating: 5)
As an owner of a local fence company of 22 years, I was impressed with the professionalism of this company from start to end. Absolutely would recommend them to anyone needing their services.

Review 5 (2021-01-05 - Rating: 5)
Our technician was Matt and he was wonderful! I was working from home at the moment with a house full of kids and Matt was an incredible professional. He was friendly and pleasant to work with. Matt took the time to explain the repairs clearly to me. I couldn’t have been more pleased with the excellent service we have received from Matt. He and the rest of the Service Emperor team have been awesome every time we have needed them. I highly recommend them to anyone in need of assistance!

Review 6 (2021-06-11 - Rating: 5)
Our AC stopped working, and they got us scheduled for the following day. Our tech, Tony was personable and took the time to explain everything to us about our repair and what to expect with the future of our unit. He was also equipped with the parts to fix it on the spot. It’s nice to have a company that you can trust to handle a situation that can result in a large purchase. Highly recommend!

Review 7 (2021-04-16 - Rating: 5)
Overall, I am very impressed with Service Emperor. Julie did an amazing job working with my insurance company, albeit the appliance insurance company wasn’t very helpful, and provided me several quotes for a replacement air conditioner. Her and her team were very responsive and replaced two complete units within a week. I highly recommend them for any future work.

Review 8 (2020-07-07 - Rating: 5)
Cant say enough good things about this business! Initially we reached out to them for a quote after seeing all the positive reviews & were so glad we did! From the start, Julie was very friendly & communicative. Tersh & Josh got our system squared away & were both very professional & knowledgeable. Were happy to support a veteran owned business as well! They helped get our AC issue fixed & even came out the next night when another issue came up AT NO CHARGE! Our AC is working great, the house is no longer a hotbox, & we will be using Service Emperor for all of our future AC needs! All the 5 star ratings are well deserved.

Review 9 (2021-05-30 - Rating: 5)
The customer service and level of professionalism in this company is absolutely amazing. From the time I called until the time that Corey came out it was nothing short of great! I would highly recommend using this company as they are fantastic. Corey Smith came in and was very professional he explained everything he was doing even showed me what I can do to check things to and answered any questions I had about the service and also sent me emails about maintenance. I will definitely be calling yall to take care of my a/c from now on!

Review 10 (2018-10-17 - Rating: 5)
COMPLETELY PROFESSIONAL & EFFICIENT SERVICE! The dispatcher Mark was very attentive to my needs from the moment he took the call. He thoroughly explained what services he could offer to remedy my issue and wasted no time getting me scheduled and taken care of. With this type of customer service you can definitely depend on keeping my business!

Review 11 (2020-12-28 - Rating: 5)
I used Service Emperor for fixing my HVAC evaporator coil and received excellent service. They were very professional and showed up on time to complete the maintenance. Excellent customer service and communication. They were very easy to work with. I was serviced by Cory Smith and he patiently spent time explaining the maintenance needed, answered all my questions and did an excellent job. Will definitely do business with them in the future.

Review 12 (2018-10-20 - Rating: 5)
This company is amazing. Scheduling the appointment with Mark Ediss was incredibly easy and he was phenomenal. We had Allen come to our home, not once but twice in one day. He helped us fix the issue and pointed us in the right direction so we would know what to look for if it happened again. Overall it was amazing service and I would recommend them to everyone

Review 13 (2020-06-26 - Rating: 5)
We just had our A/C system replaced by Service Emperor and WOW! They are phenomenal with communication, professionalism, timeliness, and value! They left the house cleaner than when they got here and made sure every detail was perfect! The crew worked hard and were so polite! We will only use them in the future! I highly recommend them! Thank you so much!

Review 14 (2020-07-11 - Rating: 5)
Ive receive exceptional service from this company again and again. The owners take extremely good care of their customers and went out of their way to ensure I was taken care of when my AC stopped working. From the service call to receiving estimates and answering all of my questions, Service Emperor made the whole process easy. Great company, amazing service, true professionals.

Review 15 (2019-09-10 - Rating: 5)
A problem with my rental homes air conditioner was handled seamlessly with IceBound! They arrived promptly as promised by the appointment that was made. Cory was knowledgable, polite, and made my tenant feel very comfortable. I would recommend this company to anyone and everyone!

Review 16 (2021-06-28 - Rating: 5)
These guys are phenomenal! Serviced my system the beginning of May and got me on a service plan. I am already seeing the results! My unit didnt have to run nearly as hard this May compared to May 2020 even though the average temp was higher this year. This means savings for me and extended life for my system. Highly recommend these guys!

Review 17 (2022-06-27 - Rating: 5)
06/23/22: As usual , service was awesome. Very professional.Cory was the technician . He arrived in a timely manner. He was knowledgable and polite. He explained every step and available options. I was very pleased with his service.Update: Once again my expectations have been exceeded. This time Matt Wehrhan came out to do a diagnostic on the system (different home). He gave recommendations on services and repairs. What he recommend was not over sold. He undertook the idea of not pushing unnecessary equipment or services. He explained every step. He is another great asset to the company.Oh and by the way, Mrs. Julie has been a pleasure to talk with as well. Awesome customer service.04/12/22 Update: Has an issue with my system at 430 pm, last week. I called the office and spoke with them. Jeremy was at my house before 6 pm. He was attentive to the fact I had no clue as to what was wrong. He took his time in solving my issue. He could have been on his way home from a long day, but he was patient, courteous and answered all my confusing questions. He another great staff member of a rally good veteran owned business. Reacting has been a pleasant and thorough experience.

Review 18 (2021-01-15 - Rating: 5)
Our store was having some A.C. Issues, and I’m beyond glad we were able to get such good service! Josh was super helpful, as well as informative. He not only solved our issues, but explained clearly what was going on and what was being done. On top of that, he was EXTREMELY patient with me as he helped me out with this whole process! Great service!

Review 19 (2021-05-07 - Rating: 5)
I cant say enough how much I enjoyed working with this company. From the time I received the follow-up phone call from Julie to schedule my appointment to the time the serviceman, Matt, departed, they were nothing but kind, honest and professional. Service Emperor Heating & Air Conditioning were like the Chick-fil-A of services. Ive dealt with several different companies over the years and Ive never felt as taken care of and valued as I did from start to finish with Service Emperor Heating & Air Conditioning. Thank you so much for the awesome customer service, kindness and professionalism. I will definitely recommend your company to anyone I know that needs the services you provide!

Review 20 (2018-10-06 - Rating: 5)
What a wonderful company! Justin was extremely professional and made sure I understood exactly what was needed to get my AC running again. He offered me many options on how to go about getting my system fixed that would best work for me and my budget. Highly encourage anyone having AC issues to give them a call!

Review 21 (2021-07-15 - Rating: 5)
UPDATED REVIEW: We ended up needing a new HVAC system. However, there was an option to repair but after discussing the pros and cons we went with the new system. Service Emperor offered different financing options so we could choose one that fit our budget. The install specialists, Corey and Vinny, were great! I dont know how they kept up their positive and professional attitudes with how hot of a job they had. The company warrantied parts and labor for the unit we got. At the end of the day we were finally cool again! Great Company to work with!!!! ******************************************************Our unit had not been serviced in a while and was not cooling properly. Their service technicians came out and serviced our unit. Service techs were very professional, knowledgeable, and friendly. It was determined that we have a compressor issue (which I kinda suspected). They were very thorough in discussing the issue and have scheduled another specialist to meet with me today to discuss possible options. They keep you abreast of your technicians ETA and send you a picture via text as to who you will be meeting. Oh! You also receive a video link once youre appointment is scheduled outline what to expect and some other service related info. Very organized. I definitely recommend this company.

Review 22 (2021-06-08 - Rating: 5)
The office manager Julie went out of her way to help satisfy a closing condition on a purchase in Richmond Hill, the loan was scheduled to close in one day and we needed her help in having the HVAC inspection include specific wording. Julie maintained all party’s privacy and obtained permission to deal with me directly and provide me the documentation needed to clear the loan for closing in a matter of ten (10) minutes. I highly recommend this company to any homeowners and realtors who want to work with a veteran owned company who will exceed your expectations. In my job working for a mortgage company that is focused on client service I have to say that Service Emperor HVAC & Refrigeration rises way above their competition, and I highly recommend you partner with this company for all of your HVAC needs.

Review 23 (2021-04-15 - Rating: 5)
We had a great experience with the initial appointment and then the HVAC duct cleaning and repair work. Kenneth and his teammate were very professional and did a great job cleaning up after the duct cleaning. Fair price. Highly recommend!

Review 24 (2022-04-27 - Rating: 5)
My technicians Jeremy and Tony were truly amazing! They were respectful, professional, and went above and beyond. The service was amazing and they were amazing with my pets!!! I can’t thank them enough for the hard and speedy work! I will 100% use this company again in the future!!!

Review 25 (2020-12-17 - Rating: 5)
Service Emperor has the been helping us with the maintenance and repair of our HVAC units for the past 3 years. They are always fast, professional, and courteous. What I like the most is that they always explain the issue so that we could make an educated decision on how to proceed. Cant recommend them enough!

Review 26 (2021-04-23 - Rating: 5)
Service has always been very professional. I am the Stadium Operations Coordinator with The Savannah Bananas and they have helped us with multiple different issues in our ballpark. Each time I have worked with them, not only do they do a great job, but they do it in a timely fashion. I would like to shoutout Josh Blauser. He has worked with me directly at the stadium since I started here full time in September and he always does a great job. He also tries to explain what the issue is in the best way possible which is very helpful. This company has my continued support for the long term.

Review 27 (2020-05-29 - Rating: 5)
Everything about this company has been a pleasurable experience. Im the GM at fully Climate Controlled Storage Facility our hvacs extremely essential. It was so nice to be able to see the eta of the technician. Chris is an expert. He explained the issue and the methods use to resolve them. The follow up call with the CSR Julie sealed the deal. All around great service hands down!

Review 28 (2021-12-02 - Rating: 5)
Tersh, the owner was very helpful! He answered his personal cell from New Jersey and made sure to get a guy over the same day! I was extremely impressed when Tony arrived. Super professional and knowledgeable about fireplaces and installs. We are very confident in the install and can sleep easy knowing that he was involved. We will definitely use the team again and recommend them for any of your heating or cooling needs!

Review 29 (2019-06-11 - Rating: 5)
Great customer service! Justin did what I needed and didnt try to upsell me like some companies would. He was also very personable and even went above and beyond to work quietly since my newborn was sleeping right beside where he needed to work. Will definitely use them for any other needs and reccomend to others.

Review 30 (2021-06-06 - Rating: 5)
They were very professional and friendly, and they were able to come out in less than 24 hours. Josh was able to locate and fix the problem in a very short amount of time, and Robbie got the estimates we asked for very promptly. I highly recommend this company!

Review 31 (2015-08-07 - Rating: 5)
Outstanding and most professional service as usual from a highly dedicated and customer service oriented organization. Icebound has been fixing my A/C units for over 2 years. Whenever I have an issue, they are there on the same day and my A/C is fixed! I recently had them install an A/C unit in my garage. I have dealt with many other A/C companies here in Savannah, GA for the last 15 years. Total disappointment and runarounds from these other companies. I ONLY call Icebound. My friends NOW call Icebound. Call them and YOU will see why. Most highly recommended!

Review 32 (2013-05-22 - Rating: 5)
After getting three different estimates, we decided to go with Icebound to install our new AC unit. We have never received such timely, professional, and courteous service as we did from Brandon. I highly recommend Brandon for any of your AC needs.

Review 33 (2013-05-22 - Rating: 5)
The first day of real heat this year, and my AC went out. Icebound was the third company that I called, and the QUICKEST company to respond. I got a same-day appointment, extremely courteous service, and the fix was inexpensive. I also got some maintenance tips to help avoid the problem in the future. A+ Service, and I highly recommend them!

Review 34 (2021-07-29 - Rating: 5)
Empire Services without a doubt, offers 5 Star Costumer Service. Easy to contact, Quick to respond, and very professional.One day After I initially call, Jermey, a Service Tech, showed up, worked in the rain, and was able to diagnose all the issues with my A/C unit and offer good, clear feedback. As my A/C unit was not working, he installed two temporary units to cool my house until the Installation team could arrive with my new Unit. Just after two days, Corey and Vinny show up early with my new unit, and in the pooring Rain, get everything installed and working in a timely and Professional manner. Everyone I dealt with at Empire was extraordinary, from initial phone call, Service, Installation, and check up. Julie, you run a great company with great a service. I will be using Empire in future.

Review 35 (2021-04-22 - Rating: 5)
I needed to find someone to service our A.C. system at the company I work for, and reached out to service emperor. Matt Wehrhan has been extremely helpful. Not only has he done a great job every time he comes, but he is also patient with me as well as educated me on any question I have. I highly recommend service emperor to anyone who needs A.C. maintenance, and would trust this company to work on any other problems that may arise over time. Thank you, Matt!!

Review 36 (2019-05-01 - Rating: 5)
Justin showed up on time, he was very nice and explained why we were having issues with out HVAC system, and then got straight to work, he also was very clear on what needed to be done. He followed up when he said he would and I would recommend him and IceBound HVAC & Refrigeration in Pooler Ga.

Review 37 (2014-02-05 - Rating: 5)
We had a number of minor problems with both our ac systems. Brandon explained everything carefully and used quality parts to fix both. I wouldnt hesitate to recommend Icebound for ac service. Excellent!

Review 38 (2017-03-01 - Rating: 5)
These guys are extremely honest, fair priced and knowledgeable. I highly encourage you give these guys at Icebound a try before going anywhere else. I was expecting an expensive AC repair, but they found a pretty simple fix and saved me a lot of money. The technician was polite and very professional. Service like this isnt very common in Georgia.

Review 39 (2021-06-17 - Rating: 5)
Ive had the pleasure of speaking with Julie on multiple occasions and every time I do she blows me way with the level of quality customer service she provides. I can tell she just genuinely enjoys treating people well and thats an extremely rare quality. Heres to you Julie! Thanks alot!

Review 40 (2014-05-09 - Rating: 5)
Professional, friendly service. When our A/C quit working this week and it was 90 degrees outside (and almost inside!), Brandon was quickly reached and was over to make the repair within a few hours. His rates are fair, he takes pride in his work, and its nice to do business with such a nice guy. Thank you, Brandon!

Review 41 (2019-11-20 - Rating: 5)
Highly Recommended!!Honestly, the Best company out there for HVAC. Also are very friendly and work around your schedule. Always on call and will come at anytime to make sure you are taken care of.

Review 42 (2017-03-03 - Rating: 5)
These guys are always so nice and professional! I work at a large production warehouse where there are many refrigerators and coolers so theres always something breaking and they are quick to get on the job. Sandy works so hard and so efficiently while maintaining a positive, upbeat attitude! Even when a unit looks like its beyond repair, he finds a way to fix it. I would highly recommend Sandy and the Icebound guys for any commercial or residential task. It is always a pleasure to work with them!

Review 43 (2013-05-22 - Rating: 5)
My family and I have been using Brandon for a number of years. He has always been professional and courteous, but most importantly, he has never failed to get our air conditioning systems up and running quickly and at a very reasonable cost. I would recommend ICEBOUND for any commercial or residential HVAC repair or installation.

Review 44 (2020-12-05 - Rating: 5)
Awesome company. Really has their stuff together. Showed up on time, super professional, laid out drop cloths, cleaned up after themselves. Told us exactly what to expect ahead of time so there were no surprises. Top notch company. Truly hard to find that kind of honesty and value these days.

Review 45 (2021-07-02 - Rating: 5)
Called them to come out for service because the air wasn’t working. Tony came out the next day for service. Great guy to talk to and did his best to be helpful and solve the issue. Unfortunately, the compressor was bad. Fortunately, Robert was with him and we were able to get everything lined up for a next day replacement install. Cory and Lee showed up next day and both were great to talk to and willing to answer questions that I may have. Overall, I would have to say I enjoyed them being here and being a part of the process. I’m not sure I could say that about too many companies that I had to drop that kind of cash for. 😁😎🧐

Review 46 (2021-05-20 - Rating: 5)
My hot water heater more or less sparked and shorted out (a less dramatic way of saying “just a small fire in the attic”). Called Tersh and Julie with Service Emperor and they immediately got a tech out to look at the issue. That was yesterday afternoon and as I leaving this review, not even 24hrs later, I have a new hot water heater!Things I love about this company and reasons I recommend them:1) They are a locally owned business in Savannah2) They are veteran owned3) As a women safety is of the upmost importance to me so when their technicians have been assigned you get both a text and an email with pictures of who will be at your home and the estimated time of arrival4) They are professional and courteous5) They clean up after themselves and ensure your home and property remains in the condition they found it6) They are knowledgeable with their trade and are available to answer any questions you have7) They are friendlyI’ve used this company before and I will continue using them because of their customer service and loyalty to their customers!Thank you!

Review 47 (2018-10-09 - Rating: 5)
One of our AC systems went out during the heat in August. We contacted Icebound and Justin was actually sent out on a Saturday. I hated interferring with his weekend and began apologizing to him for doing so. He told me it was no problem because we were his third call out of the day. To have been working all of his day off he couldnt have been more pleasant. We decided to replace the unit and the two young men, Josh and Adam, that came toreplace it were just as personable. Tersh Blissett, should be very proud of the people who represent his business in the service field. I would recommend this company to anyone needing HVAC work. Thank you ICEBOUND for such great service!

Review 48 (2021-09-02 - Rating: 5)
Weve been enjoying our new HVAC system for the past month or so and are so thankful we decided to have Service Emperor do the replacement. Robert was extremely knowledgeable and thorough in understanding our needs and gave us several options to choose from. Corey and the installation team did a superior job in installing the new system. Service Emperor kept us informed every step of the way. Our house has never been this comfortable, especially in August! Thank you all at Service Emperor!

Review 49 (2022-09-22 - Rating: 5)
JJ Bowers repaired my AC and I could not be happier! He was very professional and knowledgeable. I plan to be a repeat customer and highly recommend this company.

Review 50 (2018-10-18 - Rating: 5)
Mark was super helpful with all my questions. Given that I dont know much about HVAC, he didnt make me feel stupid and was knowledgeable enough to understand what I was trying to explain. my expectations were exceeded and the appointment was scheduled and exactly what I was told to expect.

Review 51 (2019-10-16 - Rating: 5)
Not only was Justin very knowledgeable, he was very friendly and courteous as well. He diagnosed my AC problem and presented me with 3 options to consider. Top-notch service.

Review 52 (2017-04-19 - Rating: 5)
Icebound (Brandon) has serviced my HVAC systems for about 3 years now. The last 9 months we were under a home warranty for the home we bought and had to take who the warranty company sent. The level of service was poor form all 3 companies. After at least 6 visits from other companies, some multiple times, I decided it was not worth it to deal with the home warranty and called IceBound. Sandy and Brandon worked with my system manufacturer to troubleshoot intermittent problems as well as fix errors that were made when the first HVAC company installed a new system. If you are looking for a company to service your systems, who will actually tell you what is going on and be honest in doing so, be on time, listen to understand the problem, charge a reasonable rate etc, IceBound Heating and Air is the company to call.

Review 53 (2019-12-19 - Rating: 5)
I called and within a few hours, same day, a technician came to help fix my problem. The technician Justin was super polite, talked to me about random stuff explained to me what he was doing which really made the experience more personal and comfortable.

Review 54 (2022-05-24 - Rating: 5)
Had our a/c go out on what turned out to be the hottest day of the year. After sweating through the night, I called Service and within the hour a technician was in my attic. Crazy fast response! Some quick trouble shooting, some ordering of parts, and the next morning he came back out to fix it to ice-cold again. Super pro!

Review 55 (2019-11-07 - Rating: 5)
Tersh and his team have been great. This includes everyone from Julie to the field techs that have serviced us taken care of our restaurant. Great work team.

Review 56 (2020-04-17 - Rating: 5)
Tersh, Julie, and their team goes above and beyond the call of duty to help anyone at anytime. They know the value of a person. So when you ask for their service, you are the most important person in the world to them. They listen to their customers and offer the most honest and best plan for whatever situation you may have. They dont work for their customers, they work WITH their customers. You become family. Call them today for your needs!!

Review 57 (2018-10-14 - Rating: 5)
Had my AC drain line that stopped up and they set out a tech named Justin that came and took care of it the same day. They provided Very polite and friendly service! Would use them again.

Review 58 (2016-08-02 - Rating: 5)
Always great service! Have had several repairs from them and each one was done right the first time. They go above and beyond to get you taken care of. Highly recommend this company. I rarely write reviews unless Im very satisfied.

Review 59 (2018-10-15 - Rating: 5)
After some recommendations, we decided to use Icebound for our HVAC needs. Mark was very helpful and easy to communicate with through the process. Great company!

Review 60 (2021-05-11 - Rating: 5)
I was without AC for almost 2 days, while working from home. They were able to fit me in the same day I called and Corey was up front and honest about what needed to be done and quick about fixing it. Thanks!

Review 61 (2018-10-19 - Rating: 5)
We need more of this in this world!!! Thank you for what you do and providing us such great service! Oh, and cant forget Mark who presented such a friendly demeanor and smile, his joy is incredibly infectious! Highly recommending yall to friends and family as we speak! Keep up the great work👍⭐⭐⭐⭐⭐

Review 62 (2017-03-02 - Rating: 5)
I cannot thank Sandy at Icebound LLC enough for doing the impossible and getting an 800lb -70 freezer up an elevator and install it in my clinic. Not only that, but he was able to upgrade my electrical service to support it, and program it - all in record time. I cannot rate their quality of service high enough to convey how pleased I am.

Review 63 (2018-10-15 - Rating: 5)
Mark is one of the friendlinest and professional people and his personality will go a long way. You can tell he is very passionate about the business and their customers! Keep up the good work!

Review 64 (2017-03-10 - Rating: 5)
The guys at Icebound are hard working knowledgeable and have the highest levels of integrity. These guys have gone above and beyond to understand our needs and offer the best products solutions that are in the best interest of out company. Outstanding group of guys

Review 65 (2018-10-17 - Rating: 5)
Absolutely great company! Mark was especially helpful in getting us scheduled and ensuring we had all the information we needed. Would not hesitate to use again!

Review 66 (2016-06-21 - Rating: 5)
These guys are wonderful. They have replaced a complete system at one of our rentals and we just had them service another property the same day that system went down. Kept the tenants happy with fast service. Highly Recommend!!!!!

Review 67 (2022-02-01 - Rating: 5)
Tony was great! Tony quickly found our issue and fixed it. Our HVAC was not working properly for 2 years but now it is running smoothly.

Review 68 (2013-05-22 - Rating: 5)
Brandon had super quick turnaround time with my install and stayed much past the allotted time to get a tough job done correctly. I would gladly recommend Icebound to anyone in the area.

Review 69 (2013-05-31 - Rating: 5)
I would highly recommend ICEBOUND for any AC repairs. I had called another local HVAC company for my parents. After two failed no shows by the local HVAC company, I called Brandon with ICEBOUND. In less than 24 hrs he had the problem solved and the parts installed. He installed a new blower fan and the cost was very reasonable. If you need your AC fixed call ICEBOUND, you will not regret it.

Review 70 (2018-10-17 - Rating: 5)
Generally I dont think about any heating/air conditioning stuff, it just works in the background and keeps me comfortable. Super happy with the service and the gentleman I talked to the on the phone, Mark, was super friendly and helpful in getting this taken care of for me.

Review 71 (2020-07-05 - Rating: 5)
I don’t think words can describe how IMPRESSED myself and my clients have been with Service Emperor. Julie, Tersh, and their team are PHENOMENAL beyond measure!!!!Let me give you just one recent example... Service Emporer had evaluated a system for clients purchasing a property and everything appeared to be in good working order. Weeks later (when the purchasers actually closed) an issue popped up that had been caused by tenants AFTER the evaluation. When the buyers reached out to ask about it, the owner, Tersh Blissett, came out on the FOURTH OF JULY holiday (leaving his children and beautiful veteran wife who he should’ve been celebrating with) and explained the issue and had it working again in no time, for FREE!!!! Who does that?!!!!I haven’t heard of many other business owners (or Saints 😇, for that matter) with that level of INTEGRITY, COMPASSION, and CARE.KUDOS Service Emperor!! This world 🌎 would be a whole lot better if there was more people like y’all in it.

Review 72 (2020-08-01 - Rating: 5)
We had a duct cleaning done on our house today. The technicians showed us the caked dust in our intakes and ducts and the difference after they had cleaned them. They moved our furniture back to their place and cleaned up after themselves. Will definitely recommend Service Emperor to those looking for a duct cleaning or other heating/cooling services!

Review 73 (2019-12-21 - Rating: 5)
Great experience. Justin is a good technician and very personable. Rates are very good. They will continue to take care of my system for the foreseeable future. Thanks, guys!

Review 74 (2015-08-11 - Rating: 5)
Our A/C went out one evening in AUGUST and Icebound was here extremely fast and fixed it even faster. Very nice, knowledgable and trustworthy! Would use them again in a heartbeat.

Review 75 (2020-12-31 - Rating: 5)
Joshua Blauser is by far the best HVAC Technician Ive ever known. 20+ years of experience and teaching under his belt. I wouldnt recommend any other Technician for your services!!

Review 76 (2021-06-14 - Rating: 5)
Professional, On-time, Gladly answered any and all of my questions. Best availability I’ve seen yet in a business to complete services after normal business hours if needed. Highly recommend!

Review 77 (2016-06-25 - Rating: 5)
Second time weve used Ice Bound, once for a rental property and today for our home. They are very professional, on time, and knowledgeable. Highly recommend!!

Review 78 (2017-07-05 - Rating: 5)
I have know Brandon for many years and he is the only one I will have work on my equipment. I even have him at my work sites now. He is trustworthy and very fair prices. Trust no other!

Review 79 (2018-10-18 - Rating: 5)
We had a wonderful experience. Mark was friendly, knowledgeable and very helpful! We will definitely recommend this company to all friends. Thanks for having such great service!

Review 80 (2018-07-25 - Rating: 5)
Very professional and very knowledgeable. Super Awesome company and will use this company for all my A/C needs. I also will recommend them to all my friends. Great job ICEBOUND!

Review 81 (2017-05-26 - Rating: 5)
Alexander (Sandy) was awesome! Very helpful and informative. I highly recommend IceBound if you are looking for someone to maintain your HVAC.

Review 82 (2018-10-15 - Rating: 5)
We had issues with our system. Mark was such a great help to us! So happy to have everything resolved in a timely manner!

Review 83 (2018-10-22 - Rating: 5)
Great company with very reasonable prices! Excellent service from our tech Allen. He was pleasant and professional and got the job done quickly.

Review 84 (2018-10-15 - Rating: 5)
Icebound was recommended to me by a friend. The service was fast and friendly. No pushy sales people. Special thanks to Mark. Absolute pro!

Review 85 (2020-12-31 - Rating: 5)
What a great experience! The process was quick and easy with impeccable communication. A big thank you to Cory and the entire Service Emperor team.

Review 86 (2018-10-17 - Rating: 5)
One of the best companies Ive dealth with in a while.Mark was our go to guy he was very professional and his personality seals the deal..Overall my experience was awesome and would recommend this company to all my family and friends.

Review 87 (2018-10-15 - Rating: 5)
My fan quit working inside my home, Justin came and checked it out went and when he didn’t have the right fan on his truck he went and got it just to make sure I was back up and running! Could not be more gracious! Five stars all day!

Review 88 (2018-10-18 - Rating: 5)
These guys are awesome. It was an easy appointment setup and Mark was super nice. Definitely gonna call them again.

Review 89 (2018-10-15 - Rating: 5)
Had a clogged drain line and my system needed maintenance, I couldn’t get off work until 4:30 and Justin was there right on time! Great service and extremely thorough!

Review 90 (2018-12-01 - Rating: 5)
Very nice guys sent out to do the job. Professional team, and honor their word with quotes. Great overall service!

Review 91 (2022-03-19 - Rating: 5)
Professional and knowledgeable. Solid service handled with fidelity and assurance. The air is blowing cooler than ever.

Review 92 (2018-10-17 - Rating: 5)
Great customer service. Working with Mark made the experience so seamless. I will definitely recommend Ice Bound!

Review 93 (2019-07-08 - Rating: 5)
The service we received was outstanding Justin O’Dwyer was very pleasant and he explained thing well we will definitely use this company in the future

Review 94 (2021-10-05 - Rating: 5)
Tony, the technician that repaired my air conditioner was professional, knowledgeable and answered all my questions. For any future repairs I will ask for Tony Forlenza.

Review 95 (2018-10-19 - Rating: 5)
Gotta say that after talking with Mark, I felt a whole lot better that my AC problem was going to be fixed asap. He really put my mind at ease!

Review 96 (2019-05-31 - Rating: 5)
Thank you, IceBound! You were fast, professional and reasonable! Your technician, Justin, quickly identified and repaired the problem.

Review 97 (2021-10-13 - Rating: 5)
I was very impressed with the Company and the Technician I will use this company and Request that same technician I was very very very impressed with his knowledge and work ethic did a very very thorough job the company was for coming and I recommend them to anyone

Review 98 (2018-10-15 - Rating: 5)
My buddy told me about this company. I talked to guy a named Mark. Very humble guy. Granted it was just talked about numbers. Overall good exoexperie

Review 99 (2018-10-19 - Rating: 5)
Mark is very courteous and very knowledgeable, didn’t put me on hold and made sure all my questions were answered, I give him a 5 stars in my book

Review 100 (2019-03-07 - Rating: 5)
Absolutely fantastic customer service. Reasonable rates and top notch work. Will use again and would highly recommend them.

Review 101 (2021-05-14 - Rating: 5)
He came on time and did a great job in detecting and correcting potential problems before they create major break down in the HVAC

Review 102 (2018-10-16 - Rating: 5)
Great service. Mark was very helpful and gave me all the info I needed to get my air fixed!

Review 103 (2019-07-16 - Rating: 5)
Super responsive, professional, quick and felt like I was in good hands! Would recommend.

Review 104 (2018-10-15 - Rating: 5)
Mark was great! Communication was outstanding and service was top notch. Would definitely recommend to others.

Review 105 (2018-10-15 - Rating: 5)
Had an amazing experience with icebound! Mark was really helpful in my time of need with no ac! Thank you!!!!

Review 106 (2021-11-04 - Rating: 5)
Tony is always professional and does a really good job.

Review 107 (2021-08-12 - Rating: 5)
Jeremy was great, professional and very helpful. Thanks again for the prompt service.

Review 108 (2018-10-15 - Rating: 5)
Great company. Mark is on point living up to his word and being great at customer service

Review 109 (2018-10-19 - Rating: 5)
They have great service. Mark was a big help with helping me get what I needed.

Review 110 (2018-10-16 - Rating: 5)
Mark was extremely professional and helpful. Answered all of my questions thoroughly.

Review 111 (2020-01-16 - Rating: 5)
Absolutely looking forward to working with ICEBOUND and thank you Chelsea Philips for the recommendation

Review 112 (2014-01-10 - Rating: 5)
Brandon offers GREAT service. I would recommend Icebound to anyone.

Review 113 (2018-10-10 - Rating: 5)
Great same day service that’s always reliable, Justin was a lifesaver!

Review 114 (2018-10-15 - Rating: 5)
Awesome customer service. Mark is amazing, would highly recommend!

Review 115 (2017-04-18 - Rating: 5)
Excellent Customer Service with high level of integrity! Definitely Recommend.

Review 116 (2021-06-08 - Rating: 5)
Very professional, accommodating and thorough. Highly recommend this company.

Review 117 (2020-07-14 - Rating: 5)
Tersh and his team were great! Highly recommend.

Review 118 (2019-05-20 - Rating: 5)
Very polite and was quick at getting our ac fixed!

Review 119 (2019-03-07 - Rating: 5)
Excellent customer service, communication and fair pricing. Highly recommend.

Review 120 (2020-10-20 - Rating: 5)
The best experience we have had; the team was extremely professional!

Review 121 (2022-07-11 - Rating: 5)
Water heater follow up. Excellent service

Review 122 (2017-04-27 - Rating: 5)
Fabulous customer service. Above and beyond answering questions and explaining. I would highly reccomend

Review 123 (2022-07-06 - Rating: 5)
Very prompt response, polite and very kind! Will use again.

Review 124 (2021-06-29 - Rating: 5)
Jeremy Reeves wonderful. Thank you for problem solving and helping us out.

Review 125 (2021-06-23 - Rating: 4)
Edit ********** I reached out to o the company to express my concern for the price charged compared to o The with done and they had the service manager call me he reviewed the file and given the charge was for a different part etc they ended up refusing me the charges. I will at least give them a second chance. ************The tech that came out was great. They came out quickly and they the company communication was great. BUT. I told them over the phone the problem tech went straight to the issue and swapped a $15 part that he even said was not the exact own part. Then they charged me $89 inspection fee and $212 to change the part. Again same part ( start capacitor) is $15 all over. I am sympathetic to the company wanting to make a profit and the cost to run a service van but the Guy spent more time filling out the paper work than he did looking at the system.Bad value. Good service.Would take a lot to have to use again.

Review 126 (2018-10-19 - Rating: 5)
Mark offered a fantastic service. Thorough and knowledgeable!

Review 127 (2022-04-15 - Rating: 5)
Tony was professional, thorough,on time, and cleaned up after the job was done 👍

Review 128 (2021-07-06 - Rating: 5)
They were on time, respectful, and honest.We will definitely be calling them again.

Review 129 (2016-06-02 - Rating: 5)
Fast friendly service. Great upfront pricing. Highly Recommend.

Review 130 (2023-09-27 - Rating: 5)
Anthony Forlenza has worked on my HVAC systems multiple times and is a stand-up guy. He has excellent customer service, and always takes the time to explain a problem in detail.

Review 131 (2018-10-22 - Rating: 5)
Hands down the best HVAC company that Ive dealt with in the past 6 years Ive lived in the area. My wife called, Mark scheduled the appointment the same day and Alan came out and checked my system out. Integrity in business is key, and this company has the integrity not to jack over the customer! Thank you Alan and Mark for stellar fast service. This is definitely my company from here on out.

Review 132 (2021-07-19 - Rating: 5)
Our service rep was FANTASTIC. We will be requesting him on any and all future service calls.

Review 133 (2021-08-12 - Rating: 5)
Another job well done by Tony and his crew from Service Emperor!

Review 134 (2021-07-14 - Rating: 5)
Very professional

Review 135 (2020-10-23 - Rating: 5)
We had originally called another local company but had such poor customer service we reached out to Service. Top notch customer service. They will absolutely always have our business! Highly recommend

Review 136 (2021-05-06 - Rating: 5)
Matt, Tony and Josh were absolutely professional and treated me, my wife and my home with respect. Timely responses and great customer service! 100% recommend using this company.

Review 137 (2021-12-02 - Rating: 5)
Quick and Excellent service. Thank you!

Review 138 (2021-04-07 - Rating: 5)
Service technician Matt was prompt, friendly and efficient. He ran extra diagnostics to be sure he got an accurate diagnosis and then made a solid plan to get things running as soon as possible. Glad I chose Service Emperor.

Review 139 (2020-07-27 - Rating: 5)
The company contacted me the day before my appointment letting me know around about what time the tech would be arriving at my home. The day of the install I received an email saying the tech was on the way and a link for me to click on to track the tech that was coming to my home which I thought was super awesome!!..once there the tech was super professional & knowledgeable he let me know what was all involved on the install & about how long it would take. He knocked it out of the park with a clean professional looking install and the best part is I now I have A/C & Heat in my workshop!!

Review 140 (2022-08-02 - Rating: 5)
My AC was out for 2 whole days in the Savannah Summer heat smh - inside the house was in the 80s and 90s. Once I contacted them via their online form, I had an appointment set for the next day. It seemed automated so I called the next morning and low and behold, JJ came out with his fancy tools and truck and fixed our AC. It took almost 24 hours to cool the whole house down but we are no longer sweating getting out the shower. We were waiting to hear back from a contractor through our warranty company but since the heat was unbearable, we paid out of pocket. I guess you get what you pay for… want quality service, pay quality prices. They’ll email you a full report of their findings when it’s all said and done, pictures and all. Thanks so much.

Review 141 (2021-01-08 - Rating: 5)
This company is great! I had them install a mini split at my store. They were fast and very professional. They even cleaned up when they finished. We will be utilizing Service Emperor for any of our future needs and for service of our equipment.

Review 142 (2018-08-16 - Rating: 5)
Justin was fast, friendly and super knowledgeable. I was told by one company that I’ve been using for years that my unit needed to be replaced. It was going to cost me a fortune. I called IceBound, they came out within hours of my call. Found the issue and repaired it. Very honest and straightforward! I’m so thankful I called them. Great guys & great company! Call them first, you won’t be sorry

Review 143 (2021-05-25 - Rating: 5)
Wonderful people, military discounts, fast response to my immediate need!!!

Review 144 (2021-05-01 - Rating: 5)
Matt and Julie not only were professional but very caring. Response time was exceptional. Great customer service and excellent work.

Review 145 (2021-07-01 - Rating: 5)
ROBERT & TONY WERE VERY PROFESSIONAL AND THOROUGHAL. THEY ADDRESSED ALL MY CONCERNS AND ANSWERED MY QUESTIONS. I WOULD RECOMMEND THEM BOTH ALONG W YOUR SERVICES.

Review 146 (2021-01-29 - Rating: 5)
Corey and his partner did awesome job!

Review 147 (2020-12-28 - Rating: 5)
Josh Blauser did an excellent job repairing the HVAC for us. He went above and beyond what you expect from a repair technician. His expertise was evident as he was able to diagnose and repair a previously attempted repair of our system. Professional, courteous and friendly, we can’t say enough about him. We will use this company in the future and will request Josh for any further service.

Review 148 (2018-10-16 - Rating: 5)
Mark was very professional and great to work with!

Review 149 (2019-01-03 - Rating: 5)
Friendly, prompt, professional. Used them twice and will call them again.

Review 150 (2021-07-01 - Rating: 5)
Service Emperor is always there for us whenever we need them! Tony is a fantastic addition to the team and is a pleasure to work with.

Review 151 (2021-10-19 - Rating: 5)
A very professional and courteous experience.

Review 152 (2021-07-29 - Rating: 5)
Jeremy Reeves is an A/C All-Star. Professional, very knowledgeable, on time, jovial, and like pets. I will definitely be recommending Service Emperor to family and friends.

Review 153 (2018-10-15 - Rating: 5)
Mark is the best person I have interacted with.

Review 154 (2019-08-02 - Rating: 5)
Late in the day, one call thats all... On time very proficient and wasted no time in full inspection and correcting the problem... So grateful for full service with Ice Bound....

Review 155 (2018-10-11 - Rating: 5)
Icebound came to my rescue for an emergency repair. They arrived quickly and stayed quite late on a Friday night to get the job done. Considering the urgency, the bill was lower than I expected and will definitely be using them again.

Review 156 (2018-10-15 - Rating: 5)
Very pleased with the company and the service they provide. Extra kudos for Mark for his professionalism and great customer service. Thanks for everything!!!

Review 157 (2020-03-13 - Rating: 5)
These guys always go far and beyond what any other HVAC company does for their customers. They consistently bend over backwards to make sure the job is done and you’re happy with the results.

Review 158 (2021-10-05 - Rating: 5)
Thank you so much for such professionalism, kindness, thoroughness and for explaining all of the work that needed to be done. Tersh, Julie, Corey & the entire team always take the time to walk their customers through the process of what needs to be done. They also quote the work before doing it and have you sign off on estimates, which is great and doesn’t surprise you at the end. They are very courteous and always great with my dogs, who want to be friends and hang out with the technicians. I’d highly recommend Service Emperor for all of your HVAC and air quality needs.

Review 159 (2019-05-25 - Rating: 5)
Outstanding company! Tersh and Justin are amazing guys that provide superior quality service.

Review 160 (2013-09-29 - Rating: 5)
My air conditioning went out during the hottest month of the year (July) and so we searched for a repair company. After much research and eliminating the major repair companies because they had no reviews to tell us how their service was, we selected Icebound, LLC. We called and had an appointment the next day (what a surprise especially considering the season). Brandon showed up on time and was very professional. We discussed the options to repair the system and the repair was completed in a very short time. The company and Brandon both receive my highest recommendations and I normally dont write reviews but in this case I felt that yall should know about them.

Review 161 (2022-07-12 - Rating: 5)
Tony was the Tech that came out. He was amazing as always very professional did a system check and informed me of the issue and discussed what need to be done to correct the issue. Tony was very knowledgeable and very professional. If you are looking for hands down the best AC and Havac Company do not hesitate to call Service Emperor HVAC & Refrigeration. I am glad I did call them and will most definitely be my go to company.

Review 162 (2019-03-22 - Rating: 5)
We have a newly developed relationship with these guys at our hotel an from reception all the way down to Tursh, Justin an Sam they are the best an most professional company I have dealt with in HVAC. Always on time ,get the job done fast an quick, and great customer service

Review 163 (2015-03-12 - Rating: 5)
The first company I contacted sent a salesman over to convince me to replace my ac unit. The second company never returned my calls. Icebound return my call and fixed my unit the same day. This all took place last year and my ac is still working.

Review 164 (2017-04-11 - Rating: 5)
Awesome!!!! New in town, did not know who to call.Same day service, honest, reasonable and competent.Worked around my schedule.....Not much more to ask for. Reviews do not lie.

Review 165 (2013-06-30 - Rating: 5)
We contacted Icebound after several bad experiences with the company that installed our system. We received EXCELLENT same day service. The technician installed quality parts in a very short time period and gave us valuable insight on the problem. Please use Icebound! You do not have to subject yourself to the company that installed your system. I will also note that Icebound charged us half of what our previous servicer did for the same problem.

Review 166 (2017-05-12 - Rating: 5)
Polite and professional service. Ice cold air. Totally satisfied...

Review 167 (2021-03-30 - Rating: 5)
Quick response and very courteous. Took pictures, explained issues and provided options.

Review 168 (2018-10-16 - Rating: 5)
GREAT SERVICE AND THAT GUY MARK WAS A GREAT HELP. PRETTY COOL VOICE!!!

Review 169 (2018-10-18 - Rating: 5)
Excellent customer service by Mark! Highly recommend this company!

Review 170 (2018-12-27 - Rating: 5)
Awesome service. Friendly anda on-time service technician.

Review 171 (2019-04-25 - Rating: 5)
Friendly and efficient service, thank you!

Review 172 (2018-10-18 - Rating: 5)
Mark with Icebound is very professional and makes sure that your problem is handled in a timely manner. Excellent service!!

Review 173 (2021-05-30 - Rating: 5)
Tony was highly professional and informative.

Review 174 (2017-04-26 - Rating: 5)
Top notch service, friendly Technician and I could not be happier. My business has been using another company for our HVAC needs and I have decided to switch all of my business to Icebound.