Total Mechanical Systems LLC

Located in Plainville, Connecticut

Address: 74 Northwest Dr, Plainville, CT 06062, United States

Phone: +1 860-314-1518

Rating: 4.7

Services

On-site services
Online estimates
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-13 - Rating: 5)
I had a pleasant visit with Mike, who came out to evaluate a gas boiler heating system. He provided me with helpful suggestions on the current system, and a professional recommendation to obtain a quote for a newer system, to replace a cicrca 1983 system. He arrived on time and was very pleasant to work with.Update: 11/13/2024: Mike arrived on time and professionally installed a new toilet of my choice. I am very pleased with the high level of service and professionalism that I have received from the technicians that have been working with me for the past several months at a multi family property that I recently purchased. Thank you Mike and TMS!

Review 2 (2024-11-27 - Rating: 5)
Amazing service! Called 19 HVAC companies for service in East Hartford - they had a technician available and arrived within 30 mins! I’m a real estate agent and this was closing day for my sellers, Total Mechanical Systems repaired the expansion tank and pressure release valve to make sure the heat was running smoothly for the new buyer, thank you!

Review 3 (2024-12-27 - Rating: 4)
Company had to cancel an appointment same day, rescheduled for the following day. Window for that new appointment changed the following day, but I wasn’t told. I got a call before they arrived from the office. Jason and Jordan did a great job, work was done quickly and professionally.

Review 4 (2024-10-21 - Rating: 5)
From call to install this process was the easiest I have ever been a part of. CJ the TMS tech was fantastic and cordial throughout. He was clean, tidy, respectful and willing to answer any and all questions. Showed tremendous patience and made sure his work was done right before leaving. I would absolutely recommend TMS as a company based on my experience with CJ.

Review 5 (2024-12-21 - Rating: 5)
I was concerned about using TMS at first because of the rationale that a bigger company obviously has to charge higher prices. Jason M. was our plumber and he will be who we request moving forward. Had an excellent experience with him. He is very experienced, knowledgeable and most importantly I feel he was honest with me. They came out same day to assess our hot water heater problem. I was with him throughout the process as we tried to clean parts, and replace parts. We ran into a pretty unique situation and replacing with new was the only real option. We had an upgraded fully warrantied unit installed within a few hours. I also signed up for the monthly member ship and received a few discounts that left us with a very fair price. TMS will be our go-to plumbing and HVAC company as we plan to be homeowners in Plainville for many years to come. Thanks again April and Jay and Merry Christmas!

Review 6 (2024-12-10 - Rating: 4)
Brandon was very knowledgeable, helpful, quick and answered all my questions. 5+ stars for him! The price for a routine appointment was over $100 more than expected. I hope their Vision of having the highest paid employees is factual. No issues with service or speaking to the office though!

Review 7 (2024-11-25 - Rating: 5)
I really had a great customer experience. The technicians arrived less than an hour from when I originally called. They assessed the problem and were able to install my hot water heater shortly after. They were very professional and cleaned the work area once the job was completed. I would definitely use this company again.

Review 8 (2024-11-30 - Rating: 5)
Dont hesitate to book total mechanical systems. The customer service is unmatched. Everyone is so patient and professional. I had a new heating system installed last month; I was hesitate to do so, because big jobs are not cheap. TMS walked me through every step of the process, their technicians were great, and I couldnt be happier with the results.

Review 9 (2024-12-04 - Rating: 5)
Bill came by to do an inspection of my HVAC system and was excellent — so attentive, thorough, and patient as I asked him a million questions. He did fantastic work, and my experience overall with Total Mechanical was great. Highly recommended!

Review 10 (2024-12-14 - Rating: 5)
This was the best free water and HVAC consultation I have experienced. Mr. Kay was incredibly knowledgeable and experienced. He was genuine, explained everything thoroughly, and gave me complete confidence in his expertise. I look forward to having this company handle my work.

Review 11 (2024-11-22 - Rating: 5)
I so appreciate your kind and competent response and getting to me so quickly. The guys were very friendly, courteous, professional, fast, hardworking, tidy and it was a wonderful outcome! I would recommend Total Bath Systems to anyone for replacing toilets. Thank you!

Review 12 (2024-12-18 - Rating: 5)
Our first time calling TMS and Jason made a great impression right away! He came on time and assessed the issues that we have. He went to work like a true professional and the best thing worked on our budget since we just moved to this new house.. I totally recommend TMS and Jason for all your plumbing needs!

Review 13 (2024-12-18 - Rating: 5)
Id like to give a HUGE THANK YOU to Brandon and Mike for their timeliness and professionalism in replacing our hot water heater. We were in a major jam as we were in the middle of trying to sell our condo and on the day of the closing the hot water heater decided to go. TMS came through in the pinch for us and was able to get it replaced the next morning.

Review 14 (2024-10-23 - Rating: 5)
I think Luis is very professional yet easy to deal with. Straight talker. Explained all the difficulties with installing a new water heater. He had to text his boss and that took a long time to get estimate but he told me why the delay. He seemed knowledgeable and someone who knows his job. I recommend Total and especially Luis!!! Hes the best.

Review 15 (2024-10-29 - Rating: 5)
Ben came to 53 Grove Street, Bristol, CT this afternoon to fix our Boiler he did not leave until we had heat 9:30 pm. He also identified what items needed to be installed in order to get the boiler working long term. He got the heat turned on in a room that has not worked in the last two years. I really appreciate his expertise! C.L.

Review 16 (2024-10-10 - Rating: 5)
Bill was very polite, proffessional and respectful of my home. He gave an informative description of the repair recommended for my four year old propane furnace which wasnt turning on heat this fall. He was able replace the part and get my heat running in one appointment. Thank you for the positive experience. I would recommend him.

Review 17 (2024-09-19 - Rating: 5)
I cannot begin to share the wonderful experience I had in working with TMS. From the very beginning, the personnel in the office worked with me and truly supported me in scheduling the time to come to my parents house to service a plumbing issue which was not easy to initially diagnose. Communication and updates were timely and thorough right to the day of service. The technician was exemplary as a person and professional. He listened to understand and exceeded expectations in continuing to review the plumbing set up after the fix was found. My parents home was in the best of hands. Ian so grateful to the entire TMS team.

Review 18 (2024-10-23 - Rating: 5)
Total Mechanical is phenomenal! I called to get service on my oil furnace and they were able to get me in within a week. The price was amazing, the customer service (Bonnie) was nothing short of fantastic and my tech was respectful, kind and thorough. I highly recommend them!!

Review 19 (2024-09-04 - Rating: 5)
Joe and Nelson showed up promptly, assessed my old water heater, went over options and took my thoughts into account to arrive at the best option for me. Both guys were personable yet professional, took care to avoid damage, and cleaned up thoroughly. Very efficient as well. Highly recommend!

Review 20 (2024-03-29 - Rating: 5)
TMS service technicians Gideon, Jorjanna, and the electrician did a great job installing my new heating and cooling system. They worked hard and didnt leave until they double checked their work and the fact that they worked out in the cold rain all day earns them a 6 star rating in my book. Im extremely pleased with the new system and the whole process from scheduling to instalation. Id highly recommend TMS to everyone. Thanks to the electrician, the technicians Gideon and Jorjanna and the TMS team.

Review 21 (2024-12-18 - Rating: 5)
My entire experience was great. From Dee who answered my I tail call to the tech who came out to look at the issue. He explained everything thoroughly and made suggestions on how to keep my problem from coming back. Would definitely recommend TMS.

Review 22 (2024-12-28 - Rating: 5)
Jason and Jordon were very professional and very clean. The job was done in a very timely manner. I would definitely call again. And recommend them.

Review 23 (2024-12-18 - Rating: 5)
I was asked by Bill from TMS to leave a review after completing some work done at my home. I was glad to oblige as he was very thorough and explained everything done. He tested all parts to make sure it was working. Very professional and courteous. Thank you!

Review 24 (2024-12-04 - Rating: 5)
Total Mechanical Systems went above and beyond to ensure we had our spaces ready to go in a timely fashion. Our updated facility had many moving parts and the project was not an easy one to tackle! Kudos to TMS for taking care of us, great work!

Review 25 (2024-09-18 - Rating: 5)
Bill and Terry our technicians were able to quickly and efficiently diagnosis our problem and repair what was required . They both explained why the repairs were needed and how the work was done. We continue to be impressed with the quality of the service we receive from TMS having done business with them for 10 years. Keep up the good work.

Review 26 (2024-11-15 - Rating: 5)
The tech’s name was Rusty. He arrived on time and went straight to the job. He was pleasant and intelligent knew exactly what was needed. He completed the job quickly and even took time to fool with our dog.I would not hesitate to recommend you guys to my friends.

Review 27 (2024-05-04 - Rating: 5)
First of all, this Company, T M S is very well organized and their staff is highly communicative, which is crucial for being successful.I was met by the installers, Ali and Ty at the exact time window that I was informed at my residence.Ali , Ty and Rich the electrician were very friendly, respectful and knowledgeable of the product. They answered all of my questions that I had. They took pride in their work.I would highly recommend this Company to anyone who needs any of their many products to be installed.

Review 28 (2024-12-03 - Rating: 5)
Mike and Brandon did a great job fixing the broken pipe in the bathroom of my 100 year old house and installing the new sink and vanity. Thanks guys.

Review 29 (2024-11-24 - Rating: 5)
I worked with Henrique to get the best offer for my new HVAC system. He was professional, knowledgeable, and a absoult pleasure to work with. TMS completed the HVAC project and to date it has been a job well done. All the workers were polite, friendly, professional and completed the job within their stated time frame. Thank you for getting my home ready before the holidays. The company has really put in the effort and understands great customer service. Happy Holidays! Tameka Saunders

Review 30 (2024-09-19 - Rating: 5)
Total Mechanical Systems is an outstanding plumbing service! Extremely professional and friendly explaining the issues throughout the job. Instead of being told the parts are no longer available, they went out of their way to find them for an older walk-in tub that was leaking. It was a complicated job with little room to work and I am extremely happy that the tub did not have to be replaced. The price was also reasonable. I highly recommend this company. If you have a job that others are reluctant to do because of the complexity..call TMS!

Review 31 (2024-11-12 - Rating: 5)
Jason and Louis from Total Mechanical Systems took care of my plumbing issue quickly and professionally. They knew exactly what they needed to do, and accomplished it while being friendly and easy to work with. I would definitely recommend Total Mechanical Systems.

Review 32 (2024-12-04 - Rating: 5)
Luis F was fantastic! He explained everything to me, showed his work, and was extremely friendly. He was also able to complete the work in a timely fashion. Great job Luis!!!

Review 33 (2024-08-19 - Rating: 5)
Total Mechanical Systems sent two plumbers to my home to install an automatic water shut off system in my home due to the fact that I had recently had a flood in my basement from a faucet breaking and needed to have this completed in order to obtain home insurance. The plumbers came in and gave me a quote and were able to find the needed parts so that it could be done the same day. They arrived at 9 am am and had completed the entire project by noon, which included driving an hour to get the parts needed. They also replaced some of the pipes due to them being too old. I was satisfied with the time it took and the way in which the project was handled. Thanks for getting this done so promptly.

Review 34 (2024-10-03 - Rating: 5)
My service tech was Brandon, he was an absolute gentleman and based on this interaction with TMS alone, they will be my preferred vendor for the foreseeable future.I had a water pressure issue that initially cost me $99 for a root cause analysis, turned out to be a torn diaphragm inside of the well pump. The total cost of the job was about $4k, but at no point did I feel as though I was being scammed. He explained and showed me all of the reasons on how he reached this conclusion and his repair has shown immediate improvement to the water pressure of the whole home. Because hes the best tech East Side of the Mississippi, he threw in some additional plumbing clean up work for free (some old pipes that were routed to an older well pump that burned out last year).Overall, 5/5 service, communication, price. I strongly recommend them.

Review 35 (2024-12-26 - Rating: 5)
I called TMS in a panic because our furnace went off at 3am. They called me back prior to the office even opening and were able to get me scheduled right away.Giovanni came out and fixed our problem in a timely manner.We will definitely use TMS in the future for further services!

Review 36 (2024-08-12 - Rating: 5)
Gary came out and did a full walk around to make sure everything was working fine. My request was simple, but he went above and beyond to make sure that everything was working wonderfully so that I had nothing to worry about going into winter. He was fast, professional, and made sure everything was perfect before he left. I can’t imagine going to another company after what I experienced today.

Review 37 (2024-10-18 - Rating: 5)
Mike was fantastic. Diagnosed problem and then spent time to find a replacement part for discontinued shower cartridge. Priced out cartridge and work and then ordered parts. I like that the office called me 30 minutes ahead to let me know Mike was on his way.

Review 38 (2024-10-12 - Rating: 5)
Excellent experience! Chris did a great job troubleshooting and resolving the issues when others would/could not. Gave helpful information and recommendations. Happy to have a functioning sink again!

Review 39 (2024-08-09 - Rating: 5)
Gary and Lewis came by for some plumbing issues we needed fixed on our new house. They were super knowledgeable and friendly, gave us professional recommendations, and great deals on the work. Definitely recommend going with TMS and specifically these guys for plumbing!

Review 40 (2024-08-21 - Rating: 5)
Exceptional service and a really nice person! Gary went through the entire house making recommendations of what needs attention, explaining along the way. . Everything was done in a timely and professional manner! Thank you so much.

Review 41 (2024-08-22 - Rating: 5)
My sump pump stopped working during the storm this past weekend. I called a number of businesses to come to my home to evaluate the problem. TMC was the only business to answer the phone call. The woman I talked to was very helpful. A technician came to my home within 2 hours. Unfortunately, I needed a new pump.Brandon walked me through the replacement including warantees, maintenance, price and how long it would take to install. I had some questions which he patiently answered. He finished the installation quickly.I would definitely use TMC again. Great service, quick, and very reasonable price.

Review 42 (2024-10-31 - Rating: 5)
Jason and Jordan was pleasure to work with they replace my water heater in a timely manner, was very professionally and answered all my questions without a problem. I definitely will recommend.

Review 43 (2024-07-24 - Rating: 5)
Ali & Chaz are absolutely incredible installers. Very knowledgeable, professional personable and friendly. Highly recommend this team to anyone.Kay is a great salesman. He understood our needs and didnt try to sell us anything we did not need (unlike competitor companies). He was there anytime we had a concern or question.

Review 44 (2024-11-11 - Rating: 5)
Louis was prompt, courteous, knowledgeable and did the work necessary in a professional way. I recommend TMS to anyone with plumbing issues. I will be using them for electrical work as well. Very satisfied.

Review 45 (2025-01-06 - Rating: 5)
Jason and Jordan are very professional and pleasant!!! They had a difficult job to do with 160 year old pipes and I could not be happier with their work!

Review 46 (2024-08-02 - Rating: 5)
Gary came to our home to give us an estimate on an all electric Taknless water heater. He is very knowledgeable and great at explaining what kind of unit we can install.I would highly recommend this company.

Review 47 (2024-12-24 - Rating: 5)
Luis F fixed my antique toilet! He was absolutely wonderful to deal with. He explained everything he did and I couldn’t be happier! Thank you!

Review 48 (2024-11-15 - Rating: 5)
TMS is very trustworthy and dependable. Today Luis installed two new faucets in my bathroom. He advised me of the pricing upfront. Which was reasonable and expected. He was kind, professional and super quick. TMS is the best! Thanks Luis!

Review 49 (2024-11-15 - Rating: 5)
Giovanni (Technician assigned by TMS) exceeded all expectations. He provided exceptional service and managed to troubleshoot the issues with our direct vent gas heater. TMS earned every star noted in my review. Many thanks!!!

Review 50 (2024-10-15 - Rating: 5)
Luis walked me through the plumbing situation and pricing. Once he was able to see the issue, he confimed it and showed me what was going on. He was very helpful and not pushy about any pricing.

Review 51 (2024-10-04 - Rating: 5)
Your technician Luis was prompt, very polite and was able to diagnose the issue with my kitchen faucet relatively quick. Fixed the faucet to my complete satisfaction. Keep up the good work Luis.

Review 52 (2024-11-04 - Rating: 5)
Jason and Nelson were very knowledgeable, professional, and helpful with the entire process. We had no issues or concerns. They were quick and efficient.

Review 53 (2024-08-08 - Rating: 5)
Thanks TMS for coming so quickly to fix our furnace yesterday. After nearly being duped into needing a new furnace from another company, your guys came out to give a 2nd opinion and were able to properly fix what was wrong and couldn’t have been nicer. Reasonably priced and beyond professional. I will be calling again for service and maintenance this Fall and in the future! Thank you for your help. You’ve got a loyal customer.

Review 54 (2024-06-26 - Rating: 5)
I came home late last night to no air conditioning and tried calling my regular service company this morning numerous times but they didnt answer. With TMS not only did I get a pleasant customer representative on the line, but they were able to send someone for service within the hour. Mike was obviously very knowledgeable about the a/c system and also respectful and courteous. He had the problem diagnosed very quickly and was able to fix it quickly too. I am very impressed with the expertise and level of customer service and will be using them in the future.

Review 55 (2024-07-05 - Rating: 5)
I bought a home six months ago and I needed professionals to provide plumbing services. I am happy to have found TMS via Costco. Since the first interaction, I have chosen to call upon TMS for all of my plumbing needs. The technicians are knowledgeable and informative. I appreciate the timely responses and hard work by friendly professionals.

Review 56 (2025-01-07 - Rating: 5)
TMS always does fantastic work, outlining what needs to be done, recommendations, cleanliness and respect. Highly recommend them!

Review 57 (2024-10-29 - Rating: 5)
Louis arrived here on time he was able to replace the needed part quickly and professionally. I won’t hesitate to use TMS for any other issues that arise

Review 58 (2024-10-18 - Rating: 5)
Jason and Nelson was awesome. The job was done very quickly and they are very knowledgeable at what they do and gave me a few tips. Thanks again guys. Everything‘s working fine so far.

Review 59 (2024-05-28 - Rating: 5)
The technician Amanda did an amazing job. She was polite articulate informative timely and by far the most thorough technician to ever come to my house in any trade! . She not only fixed the problem she was sent there for - she identified additional issues and refused to leave until she was also able to resolve those so our family would have AC for the upcoming weekend. She even stayed until 7pm on a Friday night to ensure the system had been pressure tested vacuumed and was up and running and temps were dropping in the house. Could not have been happier with all elements of her service!

Review 60 (2024-06-20 - Rating: 5)
Gary and Jay were out to fix our water heater. They did a fantastic job! They were quick and very personable. They answered all my questions even ones not about the water heater. I highly recommend them!

Review 61 (2024-09-18 - Rating: 5)
Jason came to fix the plumbing in my shower. He was very friendly and knowledgeable. I would highly recommend him and TMS!

Review 62 (2024-10-29 - Rating: 5)
Luis did an excellent job on my plumbing issue. He explained everything he was doing and was very professional. Great work

Review 63 (2024-07-09 - Rating: 5)
We recently had to re-do our entire heat/ac system. Total Mechanical did an amazing job from start to finish. Their exceptional service continues with prompt, friendly and very knowledgable technicians coming for any maintenance and repairs. I greatly appreciate their willingness to take on our project and continue to provide consistently excellent service despite being out of their usual service area.

Review 64 (2024-11-17 - Rating: 5)
As always, we had a great experience with TMS… Brandon and team from the water treatment crew were fantastic.

Review 65 (2024-10-03 - Rating: 5)
I had a great experience with Bill from HVAC. He was able to explain the step by step process, explain the job being done, and answered my questions. Very respectful and knowledgeable.

Review 66 (2024-07-10 - Rating: 5)
A big thank you to all the staff at Total Mechanical Systems today. Dawn was very quick to respond and set me up with an appointment, especially since my AC unit stopped working on one of the hottest days of the year. She made sure take down all my concerns and took the time to explain next steps and provide us with a window for our technician to come out and inspect our AC. Our technician Madison was knowledgeable, professional, and very thorough. I will definitely be using Total Mechanical Systems for any future HVAC needs.

Review 67 (2024-07-25 - Rating: 5)
B. Was on his way to my home to change my water filters. I had opened the space under the sink so he could access them and it was flooded! Crisis! I quickly called TMS- - I knew it was the garbage disposal having leaked and kicked the bucket, given up the ghost. B. Happened to have one in his truck,(he always carries a few), and was able to replace my dead one with a new one (As well as the filters). Exact same brand and model. Such great service. Thank you TMS. See you next year.

Review 68 (2024-10-11 - Rating: 5)
Bill from TMS was fantastic.Not just saying it, he was respectful, timely and knowledgeable during our HVAC serivice.I look forward working with Bill and TMS for future needs.Thank you Bill!!!

Review 69 (2024-07-11 - Rating: 5)
The supply line to our well broke. We had to turn off the water the the house. TMS got a knowledgeable well expert out to our house. He found the leak, dug up and repaired the line so that we had water again in under 24 hours. To replace the line would have taken days and cost many thousands of dollars. This was all done for far less.We are planning to use them again when we remodel our bathrooms.

Review 70 (2024-12-23 - Rating: 5)
Technician arrived at my house with enthusiasm and fixed both the water heater and water tank same day with no issues. Highly recommend!

Review 71 (2024-05-28 - Rating: 5)
Gary came on two separate occasions to install a new outside faucet and a reverse osmosis system. I couldnt be more pleased with the results. From start to finish, the service was exceptional.Gary arrived on time and called prior to his arrival. The installation process was smooth and efficient. The new outside faucet works perfectly and the reverse osmosis system was installed with meticulous attention to detail.Overall, I highly recommend TMS and Gary for any plumbing needs.

Review 72 (2024-12-24 - Rating: 5)
Excellent service prompt and courteous after further issues I take back my review. I find they over charge and had better results with a local plumber

Review 73 (2024-04-08 - Rating: 5)
We had an amazing experience with Kay. He was super helpful and patient to help my with all of my grandfathers questions. You can tell he truly cares about customers and spends the time to explain everything in detail. He was not pushy and gave us every possible option to decide what was best for our home. He is an asset to your company and we feel we made a friend. Thanks again.

Review 74 (2024-11-21 - Rating: 5)
The tech who did the maintenance on my boiler was very professional and well spoken. Did a good job, cleaned up and shared pictures of the inside of my boiler

Review 75 (2024-07-19 - Rating: 5)
Kay Bekurti provided an excellent presentation of whatTMS offers. Between scope of work, time frame of installation and service specifics- Kay did an outstanding job!Our installer, Walter and team, also performed professionally and quickly to complete the install of our new HVAC system.Thank you Kay and Walter!

Review 76 (2024-04-17 - Rating: 5)
Jamie came to our house to break down a mini split system and we really appreciated his expertise. He explained what it would look like, how we can future proof for other systems and more. He had great customer service skills and made us feel extremely comfortable as first time home-owners.

Review 77 (2024-06-18 - Rating: 5)
We had a leak in a pipe and needed a repair. We called TMS and they came out the next day. Jordan and Mike were awesome. Got the job done quickly. Very professional and friendly.Highly recommended them.Thank you!!

Review 78 (2024-07-04 - Rating: 5)
We had a Carrier mini split system installed along with a Rheem heat pump water heater at our new house this week. TMS came highly recommended and was the first call we made when we moved in so we could get the system installed before it got too deep into summer. Despite some delays with the vendor they were professional and kept us updated on the timeline and were able to pull in pieces and expedite the install with two crews in one day, plus a plumber and electrician. All the work was clean, professional, and done seamlessly. They stayed until the end of the day to test the units and show us how to operate them. We are so happy with our purchase and will be remaining with TMS for maintenance and seasonal tune ups for our mini splits, water heater, and even our old oil burner which now we only have to use in the cold winter months. Give Amanda and her team a call if youre looking to do the same for your house!

Review 79 (2024-11-12 - Rating: 5)
Liam and Nelson came to my home to fix a rusted pipe. Very nice gentlemen. Finished the job quickly.

Review 80 (2024-11-15 - Rating: 5)
Rusty really went the extra mile to help me out with my generator issues today. I learned a lot from watching him and appreciate his explanations and help.

Review 81 (2024-11-26 - Rating: 5)
Louis was very professional and knowledgeable. I would definitely request him for any plumbing issues that may come up in the future.

Review 82 (2024-06-18 - Rating: 5)
We had hired TMS to do a yearly inspection of our AC systems. Our technician, Pedro, was extremely knowledgeable, courteous, and spent a lot of time on our units Thoroughly going through them and checking everything. I was extremely impressed by his professionalism, and would highly recommend TMS. Great company and great people!

Review 83 (2024-06-17 - Rating: 5)
Thomas was exceptionally professional. Took the time to explain the process and the importance of the components been checked. His knowledge and friendly demeanor demonstrated that heAnd the company focus on the client not the job. I will be calling them first for any house repairs and maintenance needs.

Review 84 (2024-10-03 - Rating: 5)
Louis was very knowledgeable and kind and accommodating. He resolved our problem. Would highly recommend him to customers. Thank you.

Review 85 (2024-12-04 - Rating: 5)
We were in a bind without heat in our office. Nathan came out and got our heat up and running! Great service.

Review 86 (2024-11-13 - Rating: 5)
Luis at TMS did a great job at inspecting our plumbing and giving us quotes when requested

Review 87 (2024-04-26 - Rating: 5)
We were thoroughly pleased with Mike A. and his helper(sorry I dont remember his name). Mike was very patient with us in explaining what was being done and what had to be done to keep system running properly. Paul also stopped by and he had a great sense of humor and was also helpful in explaining how system works. We were very pleased with the service and would highly recommend TMS.

Review 88 (2024-12-02 - Rating: 5)
Louis and Nelson came out quickly and more than addressed our issues all at once- cant more highly recommend them!

Review 89 (2024-11-27 - Rating: 5)
Great and knowledgeable staff who pay attention to the customers concerns. I would highly recommend them to take care of your plumbing needs.

Review 90 (2024-09-11 - Rating: 5)
Gary is the plumber I wish I always could call. He not only fixed the issues we had, but made improvements on other items that needed attending.

Review 91 (2024-08-05 - Rating: 5)
James came out for a system issue. He quickly and effectively diagnosed and resolved the issue. Excellent job communicating the issue and resolution

Review 92 (2024-06-14 - Rating: 5)
TMS is a great company. Always on time and thorough with their processes. agary and Jordan showed up on time to do routine water heater maintenance as well as check out the rest of the plumbing. everything went great! highly recommended TMS!

Review 93 (2024-05-31 - Rating: 5)
Really nice service. Originally only a maintenance check but found out I had leaky washer hookups and the person who came took care of it very quickly. The job was done nice and neat with no mess left behind, and also made sure to have tested before leaving so everything was working right. Good communication and good work!

Review 94 (2024-11-22 - Rating: 5)
Mike was on time. Very courteous, neat. Explained what was done. Nice personality!

Review 95 (2024-12-04 - Rating: 5)
Prompt response to evaluate problem with technicians sent out the day of the problem, able to replace entire system and restore hot water within 3 days.

Review 96 (2024-03-29 - Rating: 5)
The experience with your employees was extremely professional and the service was above and beyond. They asked questions before the work was done to make sure we were happy with all the locations. David Acosta was delighted to make us happy, you can tell he loves working for TMS.

Review 97 (2024-06-26 - Rating: 5)
He provided exceptional professionalism and courtesy throughout his visit. His extensive knowledge of the system and clear guidance on the next steps were truly impressive. I highly recommend his services!

Review 98 (2024-05-28 - Rating: 5)
I am amazingly pleased with the TMS service and thankful to Lowe’s for the introduction. The salesman, Brandon started it off, he is so kind and patient; then the “get admin work done” superstar Maryssa - she didn’t stop helping me until everything was completed; Mason and Walter (my installers) were kind and knowledgeable and all the back office team gave me all the support and the ultimate comfort that my home needed. I can’t thank them enough for taking all my calls, getting the necessary permits (to keep me safe) and all at a price that is reasonable and with affordable financing! I am so happy to be apart of the TMS family.

Review 99 (2024-10-18 - Rating: 5)
Mike was very efficient, punctual, and neat. He also explained what he was doing. Everything went smoothly. Thank you!

Review 100 (2024-09-17 - Rating: 5)
Today Jason and Jordyn were today and changed my water heater.They did an excellent job ..They were both informative and knowledgeable Very professional..

Review 101 (2024-01-14 - Rating: 5)
Total Mechanical provided great service on our Eco water filtration system. First, their receptionists were very friendly in terms of making an initial appointment. Then, they sent an email with the photo of the technician who would be coming which I thought was great from a security point of view. Lastly, Paul the technician was fantastic! He explained everything about my system and answered my questions in addition to providing the service requested. I will definitely be calling Total Mechanical again. Courteous, professional and timely.

Review 102 (2024-05-22 - Rating: 5)
Just had my annual AC inspection completed by Mike Thomas. He was excellent, very professional, friendly and thorough. He took the time to explain what he was doing as well as the reasons for each step of the inspection. Mike is a great asset and represents the company very well. Based on my experience with Mike I highly recommend TMS.

Review 103 (2024-08-06 - Rating: 5)
Gary and Louis were very helpful kind and respectful. There work was fast and exact. I would recommend these two guys to others

Review 104 (2024-09-26 - Rating: 5)
Gary was extremely helpful with a plumbing issue I was having with my dishwasher. He was also on time, very friendly, and professional

Review 105 (2024-09-23 - Rating: 5)
Jason and Jordan were exceptionally professional and personable. Very knowledgeable about the product. Would highly recommend.

Review 106 (2024-09-23 - Rating: 5)
Gary was great! Fast service, friendly and he did a great inspection just to make sure all was good!

Review 107 (2024-05-06 - Rating: 5)
Gary is GREAT! He is very professional and informative. He did a great job on our water heater. If you need anyone to do any work in your home, Gary is your man! Thank you for the great service Gary! I appreciate your hard work!!

Review 108 (2024-10-17 - Rating: 5)
Cj was the plumber that arrived on time and was very professional with what needed to be done. Thank you very much. I will be calling back, appreciate

Review 109 (2024-09-11 - Rating: 5)
Gary was fabulous! Made excellent suggestions for our system. We are so very pleased.

Review 110 (2024-04-08 - Rating: 5)
A little bit pricy but you get what you paid for. Installer was nice, professional and willing to try to work with you. Work was done the same day in a timely manner. He got everything he needed in his van. One happy customer.

Review 111 (2024-05-23 - Rating: 5)
Had an entirely positive experience with Total Mechanical Systems. Making the appointment was easy and fast, and the technician Ben did a great job assessing my HVAC issue and replacing the two burned out parts. I believe I was charged a fair rate, and would probably consider them my go-to company now for HVAC related issues.

Review 112 (2024-08-23 - Rating: 5)
Madison provided service that exceeded expectations. This is a rarity these days, so I would highly recommend her when you ask for service.

Review 113 (2024-05-20 - Rating: 5)
Garry was great. Had us up and running in no time. Very knowledgeable, professional and helpful. This is the second item in the house that needed repairing Total Mechanical Systems has been awesome.

Review 114 (2024-05-03 - Rating: 5)
We’ve been dealing with company after company for our central air. Scheduled with these guys and our technician, Mike was very professional and very educated! We felt very comfortable from start to finish of our appointment. We look forward to moving forward with total mechanical!

Review 115 (2024-06-26 - Rating: 5)
Gary was great to work with. He explained everything, went over pricing, and did an excellent job keeping us aware of what he and his colleagues were doing. Definitely recommend.

Review 116 (2024-05-23 - Rating: 5)
The person who came to my home was warm, friendly and had a a great understanding and knowledge of my water issues. He explained the issues and how and why they needed to be resolved in very logical terms. I will be happy to work with him until resolution.

Review 117 (2024-04-23 - Rating: 5)
Total Mechanical is the best company to work with. Honest, professional, and customer focused. On two occasions, I called them and they responded very quick. The first time my well tank went on a Saturday and from the time I called to the time my tank was replaced took 3 hours. Amazing! The second time I called was when I lost water at 6:30 AM. They were there by 7:30 AM and had my well pump replaced same day. CJ and Chris were the techs that showed up and they were extremely professional and walked me through the entire process answering all my questions along the way. TMS has earned a life long customer and I will be using them for all my plumbing and HVAC needs in the future.

Review 118 (2024-08-30 - Rating: 5)
Adding another review...Bill in HVAC did such an incredible job educating us on the state of our oil furnace, and performed troubleshooting and repairs with tremendous thoroughness and professionalness.Brandon gives such friendly, knowledgeable, complete service. We now know what we didn’t even know to ask or plan. Now we can make the right plumbing improvements and repairs. Having someone help you with your quality of life in your home is priceless. Thanks!Can you say you enjoyed having your toilet repaired? We did! Garretts professionalism and knowledge cleanly solved our problem. So grateful we have you as our plumbing company for our home.

Review 119 (2024-06-27 - Rating: 5)
Brandon the TMS technician was personable and professional. He diagnosed and fixed the issue right away. We have running water again and we couldn’t be happier!

Review 120 (2023-10-10 - Rating: 5)
I recently had the pleasure of working with technician Todd for the installation of my new gas hot water heater, and I must say that I couldnt be more satisfied with the level of service and expertise he provided.From the moment Todd arrived, it was evident that he was not just a technician, but a true professional who genuinely cared about ensuring a safe and efficient installation process. His friendly demeanor immediately put me at ease, and he took the time to explain every step of the installation, sharing valuable knowledge about the product and its benefits.What truly impressed me about Todd was his attention to detail. During the installation, he identified a hazardous issue unrelated to the water heater itself. Rather than ignoring it, he brought it to my attention, providing me with the option to address the problem. This proactive approach to safety demonstrated his commitment to going above and beyond for his customers.Todds workmanship was top-notch. He completed the installation in a moderate amount of time, without ever compromising on the quality of his work. The final result was not only functional but aesthetically pleasing as well. He took care to lay the pipes back neatly, ensuring that my home looked just as good as it did before the installation.Overall, I am exceptionally pleased with Todds work and the level of customer service he provided. He made a potentially stressful situation easy and worry-free. Thanks to his professionalism, expertise, and dedication to safety, I now have a reliable and efficient gas hot water heater that I can trust. I wholeheartedly recommend Todd to anyone in need of hot water heater installation or related services. His commitment to excellence truly sets him apart.

Review 121 (2024-04-08 - Rating: 5)
The service was incredibly awsome. The agent Kay who came by the house was professional and extremely helpful. We appreciate his support and the time he took to answer all of our questions. I recommend him.

Review 122 (2024-05-15 - Rating: 5)
We had a sump pump, RO system and other plumbing work done by TMS. Gary and his crew did an exceptional job! They were pleasant, professional, prompt and we are extremely happy with the results. We would definitely recommend TMS for any plumbing service.

Review 123 (2024-03-07 - Rating: 5)
Mike T. was fantastic! 5 stars! Honest professional. Did a great job servicing my furnace. Helped me out spotting a leak I would never of noticed on my own and gave me sound advice on equipment and services I’ll need for a new house I’m buying.

Review 124 (2024-08-28 - Rating: 5)
Great job done by Bill, he was very informative and great expiation of the way a few things work that I was not aware of 5 out of 5 stars

Review 125 (2024-07-01 - Rating: 5)
Gary and Jordan arrived promptly, were courteous clean and efficient. Solved my no heat issue in short order.Would HIGHLY recommend!

Review 126 (2024-04-12 - Rating: 5)
Jamie was a pleasure to work with. He was very knowledgeable and was sure to ask what our needs from this project we’re. He made sure all our questions were asked and answered, and explained exactly what our house needed so we weren’t under serviced or over serviced.

Review 127 (2024-10-24 - Rating: 5)
Very helpful and very quick.Louis F did a great job. Highly recommend again.

Review 128 (2024-08-08 - Rating: 5)
Professional, ethical, friendly, besides how expert, and expediting, is the personnel, since one’s call for an estimate, tru the whole design and installation of any appliance.

Review 129 (2024-07-03 - Rating: 5)
Kay is out of this world professional. Very great at communicating and helping our family understand everything about our ductless system. Very great personality and helpful. Thank you Kay

Review 130 (2024-04-16 - Rating: 5)
TMS is literally a life saver. I recently purchased a new home and the 24year old furnace crapped out. As in New England, its still cool and night and early mornings and I basically have no heat source. Mike the service technician came out and we tried to revive the old oil beast, but theres nothing left to do except replace. Kay the advisor came out very next day under urgent circumstances and we talked about the best options for my home. I am so far thoroughly impressed with TMS.

Review 131 (2023-11-29 - Rating: 5)
Kay is a great great salesman. Didn’t do the hard sell presentation but gave me the info I needed to make my decision. You are not the cheapest estimate but you are the best with the best product.He is a credit to your company.We look forward to working with your company in the future.Shannon just said it was probably the best experience we ever had with a salesman for a home improvement product.Thanks

Review 132 (2023-11-28 - Rating: 5)
Total Mechanical Systems has truly been a major game changer to my family’s lives. After just buying our new home, they came through and was able to meet our HVAC needs with a diversity of options. Working with the staff has been a very productive, supportive and successful experience from beginning to end. They have been friendly, helpful, supportive, quick, efficient, and the follow through is very much appreciated. Not one thing has fallen through the cracks. For this we are grateful and blessed to have found a reputable company to meet our home improvement needs. Thank you! -Joe

Review 133 (2023-09-07 - Rating: 5)
We had a continuous leaky faucet in the shower that was getting worse. They sent Mike out immediately who was very professional. He accessed the situation and explained our options with prices. He was very polite and very pleasant to talk to and answered all of our questions. We have an older 3 handle tub and shower valve so we decided to upgrade to the modern tub/ shower valve. He ordered the parts and came out the next morning. He had to open the wall and cut tile and did a great job! Also cleaned up afterwards and fixed a leaky kitchen faucet after that. We are very happy with this company and will continue to use them for our plumbing projects. My husband and I cannot thank Mike enough for the wonderful job he did. We give him 10 stars!!

Review 134 (2024-06-03 - Rating: 5)
The field guys (Gary and Jordan) were excellent. Garys attitude towards customers is something different, and hes very open and friendly.Work was quickly done so that my family could use the water. This is my first time using TMS, and I will use them again in the future because of my first experience.The team cleaned up the area before nicely before leaving.I highly recommend their services.Thank you Gary and Jordan for such a wonderful work!

Review 135 (2024-08-16 - Rating: 5)
I was very pleased with the employees. They were very polite helpful and good at their job. Thank you so much. I’ll spread the word.

Review 136 (2024-05-21 - Rating: 5)
The workers were very polite and professional. Everything was great except for they had to order a part and I had to wait a little but other than that, everything was great I love the product. It’s working fine thank you so much.

Review 137 (2024-10-15 - Rating: 5)
Lewis was very professional, very polite and knowledgeable, and completed the job in a very short period of time, thank you!

Review 138 (2024-10-07 - Rating: 5)
Jason the tech and his partner were delightful, friendly, and respectful. Great service 👏

Review 139 (2024-09-27 - Rating: 5)
Jordan and Luis did an exceptional job. Punctual, professional, and knowledgeable gentlemen!

Review 140 (2024-03-02 - Rating: 5)
Had these guys install a split system. It was a difficult job because not only was there a crawl space, but it was right after we got a foot of snow. The guys were super nice, informative, and absolutely crushed the installation in just two days. I was very impressed and would highly recommend them.

Review 141 (2024-01-24 - Rating: 5)
Rich and Rob were great installing a new electrical panel in sub-arctic temperatures! So admirable! Ricky is the head electrician for good reasons. A terrific people-person and communicator, he is very knowledgeable and was the reason I signed on for this! He easily problem-solved a problem after installation. I am grateful for all 3 of these guys!

Review 142 (2023-10-18 - Rating: 5)
Jaime came to my house at the exactly when the appointment was scheduled. He was very friendly and professional and reviewed the issues that were occurring. He sat down with me explained the warranties and options that works with my price. I am very pleased to join this company and with Jaime.

Review 143 (2023-09-14 - Rating: 5)
I had a kitchen drain replaced and the faucet replaced as well. Todd was outstanding. Professional, thorough, quality workmanship and kind and friendly as well. It is rare that superior customer service happens and it should be shouted from the rooftops when it does. I am so glad I called Total Mechanical Systems and will definitely be a repeat customer.

Review 144 (2024-10-07 - Rating: 5)
Great knowledge and attention to detail. Would use again.

Review 145 (2024-10-03 - Rating: 5)
Mike and Nelson were excellent. They were very knowledgeable and answerd all questions with confidence

Review 146 (2023-12-20 - Rating: 5)
Installers very professional and respectful . Nice guys . They did a good looking installation which actually looks great on my house. My neighbor commented on how good it looked after the install . The exterior and interior parts of the mini-split look great and are only surpassed by the smooth operation of the unit . Easy to use . I am very pleased with the entire experience I had with Total Mechanical Systems . I recommend them to anyone that wants an upgrade to their living environment .

Review 147 (2024-05-26 - Rating: 5)
Mike is very helpful and quickly resolved my unit issue. When we ran into part issue, he reached to his manager and arranged a happy solution for us. Thanks a lot, Mike

Review 148 (2024-05-13 - Rating: 5)
The plumber was very thorough in performing maintenance on my EcoWater water softener, neutralizer and RO water system. He explained to me every service he was to perform with the expectant result. Excellent service and very friendly.

Review 149 (2023-09-27 - Rating: 5)
Eric S. and Ali did a stellar, beautiful jobCant say enough good things about them. Great work. (I can breathe better.)And so neat and clean. Everything was terrific. Theyre great!!!They installed a new heat pump and thermostat.The office staff are understanding, very helpful and responsive. Great people. Couldnt be better.

Review 150 (2023-02-21 - Rating: 5)
Had the plumbing division come in to do an inspection on a home I was interested in purchasing. They were so thorough and caught red flags before my inspector even did! They were patient and explained all their findings to me and so professional! Overall absolutely worth the money spent and a wonderful experience. I will be using them to do the quoted work once we are settled in.Just had an oil maintenance performed by Kyle. He stayed for a few hours and went over everything he did with me, spared no details so I knew the work that was being done. He also shared some awesome recommendations with me to make my system work more efficiently. He was super patient and explained things really well to me. Absolutely a wonderful experience as always with this company!

Review 151 (2024-10-04 - Rating: 5)
Very quick service. Very knowledgeable. Very good pricing. We are real fans of TMS

Review 152 (2023-10-16 - Rating: 5)
B. Lena excellent You should consider ur training program as as best in class! Mr. Lena had outstanding attention to detail and explaining what he did and what he’d recommend for the future. He was the model for customer service and I am very pleased with his diligent care of these very expensive units. U should hire more people like him with communications that explain why I needed the additional work and consequences. Thank u for sending Mr. Lena, I hope u send him back to our house next year!!!v Sincerely ,Stephani Cummings

Review 153 (2024-03-28 - Rating: 5)
Maryssa was extremely helpful with helping me figure out how to get rebates for my father. I originally thought before calling it would be a bit of a headache getting it done but Maryssa made it pain free and even submitted it for us to help us get it done in time. I truly appreciate her going above and beyond for us. She was also quick to respond, informative and has great customer service.

Review 154 (2024-03-26 - Rating: 5)
Had a quote for a new mini split on a Thursday and the unit was installed on the following Tuesday. Great service, very quick, responsive, and professional. Would highly recommend.

Review 155 (2024-06-20 - Rating: 5)
Jamie was very kind and understanding of our home situation and worked relentlessly to get us the best possible deal that’s fits our needs. Awesome experience. She did more than the 5 other guys that came over to find the issue. So grateful for her!!

Review 156 (2024-07-11 - Rating: 5)
Had a new boiler installed by Total Mechanical. They were very professional an did a great job with my installation.

Review 157 (2023-08-15 - Rating: 5)
We chose Total Mechanical Systems because we wanted the Carrier infinityair conditioner system. This was also a replacement for a system we had for 20 years. The salesperson that came out to discuss the system was very knowledgeable, professional and friendly and able to answer all of our concerns while offering alot more info about what the new system could offer. He also was able to give us info about a rebate program for the system. We then had a followup from the company that took physical info about the layout if our house and again answer any other questions we had. The day of insulation, not unusual for this summer, was a rainy day but the installers set up a tent outside and kept our house clean from any weather related debris. Also above all our house and driveway, where they worked was also kept cleaned and cleaned up again once the job was completed. The installers and electricians did a great job and the system works great! We highly recommend Total Mechanical Systems. Our installation was done on 8/7/23.years that was also a Cartier system.

Review 158 (2024-10-04 - Rating: 5)
Had furnace/boiler maintenance service that turned out to be big repair job. Thanks Bill for fixing the issues with the system and be so responsive and efficient in completing the job!

Review 159 (2023-10-23 - Rating: 5)
Jamie G- he was very responsive and very honest! I was advised I needed to obtain a new furnace by last company who serviced my furnace, however Jamie completed a detailed review of my furnace and was honest in telling me I actually did not need to purchase a brand new furnace! I appreciated this honesty especially I did not feel forced to buy anything!

Review 160 (2023-07-31 - Rating: 5)
I have never had such a fantastic experience with a company, ever. From past reviews Ive hired a lot of different folks to help with house renovations, TMS is by far the best. Theyre readily available on your schedule, tell you the pricing ahead of time and want to work with you to get the job done comfortably. Every person Ive had come over or spoke to over the phone were nothing short of delightful and friendly, I didnt feel like a nuisance having to reschedule or calling for a quick question. Depending on what you have going on, ask for Paul (plumbing) or Ricky (electric). I will gladly be a future customer!!

Review 161 (2024-09-26 - Rating: 5)
Project was gas line extension to gas log insert - Very professional, helpful, attentive and timely! Thank Jason and Jordan

Review 162 (2024-03-20 - Rating: 5)
Jamie was very thorough and helpful with the looking over my current system and discussing adding an additional head unit to my Heat Pump. However, the estimate was much higher than I was expecting.

Review 163 (2024-03-13 - Rating: 5)
This week we had our minisplits for A/C, Heat and an option for dehumidifier installed by TMS.We are so pleased that I found their advertisement on Facebook. From the first step in this company to the finalization of business we experienced friendly, knowledgeable, professional, and helpful personnel. Kudos to all!!I highly recommend this company!!I am looking forward to enjoying complete comfort all year round in our home. I understand that our oil use will be a back up source for our new heating system. I expect a bump in the electric cost but will balance out with a drop in the oil cost. This is a future consideration and an increase in our home value. I believe the cost is reasonable for the benefits we have gained. Thank you, TMS people for a job well done!! Carol, Hamden, CT 3/12/24

Review 164 (2024-09-19 - Rating: 5)
Gary and CJ went ABOVE and BEYOND! Spent extra time and energy to help solve the confusing issue. Great guys!

Review 165 (2023-11-14 - Rating: 5)
Installing new toilets and removing two that have seen better days. In spite of a few unexpected issues with the original toilets, Mike ( our TMS plumber did an excellent job. Very professional with an eye to the details that made our bathroom look much improved. Cleaned up the work area well before leaving. A+

Review 166 (2023-03-10 - Rating: 5)
I had a new furnace put in. Four men showed up the job was done in less than 5 hours. I also had plumbing work done. The plumber ,Chris did an excellent job. He installed a new vanity and faucet taking his time to remove all the old caulking, cleaning the space before installing the new one. He took care to caulk it to perfection. He was friendly and knowledgeable. He shared his plumbing knowledge. I would hire his company again.

Review 167 (2024-04-30 - Rating: 5)
I called in with a few questions and spoke with a rep named Mia. She was awesome! she was very nice and friendly and answered all my questions. Wish every company had a Mia!

Review 168 (2023-09-12 - Rating: 5)
Tim was an excellent service provider for our ductless AC system. We werent the original installers of the system so I really appreciated that he provided helpful reminders during the service visit about the best way to use the system, how to clean the filters, how to use the remote/features, maintenance timeframes, and additional features we may want to consider.

Review 169 (2024-03-13 - Rating: 5)
My husband and I are extremely pleased with each and every step of meeting with TMS and finalizing our business! All personnel have been friendly, knowledgeable, professional and helpful. I am so happy that I saw their advertisement on Facebook. Thank you all!!! 😊 Carol in Hamden, CT new customers

Review 170 (2023-11-24 - Rating: 4)
Great experience replacing a water heater. Todd was on time, pleasant and polite, helpful and accommodating. Didnt pressure me or upsell, made great suggestions, and worked efficiently. Cant thank Todd enough for ensuring we had hot water for Thanksgiving. Will definitely use Total Mechanical Systems in the future. Highly recommend.

Review 171 (2024-04-30 - Rating: 5)
I saw great Google review and no doubt TMS is the best to work with. Their crews were all excellent especially Mr Walter who was very informative and very friendly. Thank you guys !

Review 172 (2023-10-31 - Rating: 5)
This company is amazing and cares about their customers and community! Our water heater broke and the timing was the worst. However Total Mechanical Systems and Home Depot came to our rescue and we cant thank them enough!!! Happy Halloween you guys are the best!!! ❤️

Review 173 (2024-04-25 - Rating: 5)
I would definitely recommend this company if you have an emergency situation and have to replace your water heater. Their employees CJ, Brandon and Jay were awesome. They take pride in their work.