Ponds Plumbing Heating and Air Conditioning

Photo of Ponds Plumbing Heating and Air Conditioning

Located in North salt lake, Utah

Address: 189 US-89, North Salt Lake, UT 84054, United States

Phone: +1 801-203-3526

Rating: 4.9

Services

  • On-site services
  • Wheelchair-accessible entrance
  • Repair services
  • Credit cards

Categories

  • Plumber
  • Air conditioning contractor
  • Air conditioning repair service
  • Furnace repair service
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-01 - Rating: 5)

    We were very pleased with our service from Ponds. We were able to get scheduled quickly, Luke communicated with us about his arrival time and he fixed the problem with our water softener quickly. When we call Ponds, we call with confidence that our problems will be handled properly.

  • Review 2 (2024-12-31 - Rating: 5)

    Brian was great and he says they are all good at Ponds. You donā€™t get charged the park city tax, they do a lot of work in Park City. I would use them to replace my furnaces - I trust them and appreciate the good work fixing my furnace. Very reasonable for the service they provide!

  • Review 3 (2024-12-12 - Rating: 5)

    Highly recommend Ponds & their technician John. John showed up right on time. Very knowledgable about boilers. (Wed already tried several companies before an no one had been able to figure it the issue) . Thanks for a great experiance! Much appreciated!

  • Review 4 (2024-12-27 - Rating: 5)

    I would highly recommend Ponds Plumbing to everyone. They came to the rescue super fast and did a great job.

  • Review 5 (2024-12-06 - Rating: 5)

    Its nice to deal with folks like Alex G who have exceptional domain knowledge of the products they service. He is a pleasure to deal with. Highly recommend him for HVAC and HW Heaters.

  • Review 6 (2025-01-08 - Rating: 5)

    Luke was thorough and very professional! Thanks for sending the best of the best

  • Review 7 (2024-07-09 - Rating: 5)

    Jeff came by three same day on a week with a

  • Review 8 (2024-12-26 - Rating: 5)

    Great service! No high pressure sales! Showed up on time performed diagnostics and fixed problem!

  • Review 9 (2024-06-06 - Rating: 5)

    As always, Tim is a delight to work with - very professional and accommodating for all our questions & concerns. We feel fortunate to have him as our go to person for the maintenance of our heating & air system.

  • Review 10 (2024-02-09 - Rating: 5)

    Willie Gilchrist was super professional. Contacted me a day ahead to ask questionsso that he was well prepared for the job. Arrived within the agreed time frame. Got in and got straight to identifying and later rectifying the problem with our leaky shower. Carried himself well and was knowledgeable about his profession. It seemed at times, he coulda used an extra hand but he managed and handled it like a boss! Highly recommended

  • Review 11 (2024-09-05 - Rating: 5)

    A team from Ponds Plumbing installed a new water heater for us a couple of days ago. They were on time, pleasant, clear about the pricing, and did a good job - I was happy with the work. (I meant to get their names but neglected to. One of the two technicians had to leave before the job was done, but Ponds arranged for a third person to show up so there was a clean handoff and the work was not interrupted. I was impressed with that.)Luke Allred installed a new kitchen faucet and a new toilet for us today. He was prompt, friendly, and did excellent work. I was very happy with the results. We have used Ponds for years and they have always done a great job.Tim Rice and his assistant Louis did an excellent job repairing my furnace. They were on time, did the work promptly, and kept me well informed of the diagnosis and needed repairs. I was happy with the work and will continue to use Ponds Plumbing for all of my HVAC and plumbing needs.Michael Bautista Tovar from Ponds Plumbing came today to replace some valves under our kitchen sink and to assess a problem with our water shutoff valve. He was efficient and pleasant - we were very happy with his work.

  • Review 12 (2023-12-15 - Rating: 5)

    Ive used Ponds for years for all of my plumbing and HVAC needs. Their technicians are always so nice and professional. Brian was the most recent technician and he was wonderful. He answered all of my questions and gave me some great tips for my heat pump. I wouldnt ever call anyone else. I cannot recommend Ponds highly enough!

  • Review 13 (2023-10-18 - Rating: 5)

    I really appreciated Lukeā€™s help with our issue. He gave us good solution options, and even gave us the name of another business that does tub resurfacing that might have a lower cost solution. I contacted them and it will save me over $500! I will definitely use Ponds for any future plumbing issues!

  • Review 14 (2024-10-05 - Rating: 5)

    Great customer service. Timely and thorough install and repair. Would highly recommend!

  • Review 15 (2023-09-20 - Rating: 5)

    Needing a new shutoff valve inside the house I called on Ponds again.Will Gilchrist came to the house and gave me a couple of options based on time and cost. While doing the valve he noticed our pressure regulator was in need of replacement in the near future.Not wanting any surprise problems I chose to have the PRV replaced as well.Will completed the job with no problems and cleaned up.Ive been happy with Ponds Plumbing and I like supporting our local businesses.

  • Review 16 (2024-01-04 - Rating: 5)

    Ponds saves the day again! We have had two other companies out to ā€œfixā€ our noisy pipes and spent $$$ to no avail. Nate came out to address leaky pipe (different problem) and let us know that he thought he could fix our noisy pipe problem. Sure enough, after dealing with this loud pipes for over a year, he had it assessed and fixed in 15 minutes. Our water pressure is now awesome, our pipes are quiet and we could not be happier. Thank you Ponds and Nate!

  • Review 17 (2023-08-14 - Rating: 5)

    They were more than amazing! I had been without AC for 3 days they came within hours of my call and fixed it at a reasonable cost when others had me waiting days for a appointment and almost $100 more! Excellent customer service Great Job Ponds!

  • Review 18 (2024-01-11 - Rating: 5)

    Very knowledgeable and friendly. jeff and Ryan diagnosed the problem and then spent time with me on my thermostat! Very happy with their help in my home! They even had shoe protectors to cover their shoes! Thanks again!

  • Review 19 (2024-03-24 - Rating: 5)

    He worked very efficiently and thoroughly. He was very pleasant. He did a good job, and I would be happy to use his services again should the need arise.

  • Review 20 (2024-12-27 - Rating: 5)

    Amazing service!!! Luke took care of my emergency in no time. Absolutely great service and quality!!

  • Review 21 (2023-11-20 - Rating: 5)

    On a Sunday evening I found myself in a challenging situation when the main pipe of my water softener unexpectedly burst, leading to a considerable flood in my basement. I reached out to Ponds Plumbing & Heating after-hours service, and I must say that the response I received from Michael Bautista Tovar was nothing short of outstanding.Despite it being a Sunday evening, this young manā€™s professionalism and calm demeanor immediately put me at ease as he assessed the damage and explained the plan to rectify it. His level of skill was impressive as he worked diligently to repair the line preventing further damage.I was particularly impressed with Michaels commitment to customer satisfaction. He took the time to answer all of my questions, providing valuable insights to prevent future issues. It was clear that he takes pride in his work and genuinely cares about the well-being of his customers.Thanks to the swift response and expertise of Michael Bautista Tovar and the Ponds Plumbing & Heating team, my basement is now dry and free from flooding. I highly recommend Pondā€™s Plumbing, they truly turned a potentially disastrous situation into a positive outcome.Good luck Michael on your educational path as you work towards becoming a master plumber!Drake

  • Review 22 (2023-11-15 - Rating: 5)

    Excellent communication as to when they will arrive to our home for the scheduled service. Very good at communicating any delays. Very punctual and efficient. Great care is given to wearing shoe coverings and keeping our home clean. Excellent communication as to what service they did and how our home system is functioning. We really appreciate Ponds Plumbing excellent service.

  • Review 23 (2023-07-16 - Rating: 5)

    Fabulous service! Mr. Woods arrived within the hour of my call. He diagnosed and repaired the air conditioner within a half hour, and everything works perfectly! Thank you Ponds. As always, youā€™re the most responsive, and the best!

  • Review 24 (2023-10-27 - Rating: 5)

    Ponds Plumbing has served my family in multiple needs and has always done a stellar job. Im very pleased with them & I highly recommend them to anyone in need of help with plumbing or heating or air. Theyve helped us with all.

  • Review 25 (2024-01-02 - Rating: 5)

    Alex was great. Got the job done quickly. Let me know each detail and was very consultative. Really appreciate his time and good work.

  • Review 26 (2020-07-23 - Rating: 5)

    After one visit, Ive decided theyre my go to. Tim Rice was my technician and he was professional and proficient. I had several systems I needed him to address and he did them all with ease. The little he didnt know, he had resources to take care of it all. He was very knowledgeable, courteous and explained everything he did and answered all that I had questions for. I originally spoke with Ashland on the phone that took care of my setup and schedule. She was very kind, helpful and made sure that my needs were handled. My experience all the way around was a great one. I have another appointment next week for some more!

  • Review 27 (2023-12-11 - Rating: 5)

    Great..Luke was very connecting through all the respects of his job with us. A very thorough and friendly individual and very awesome rep of your (pounds) company. Thank you so much.

  • Review 28 (2024-01-16 - Rating: 5)

    I recently had my annual A/C maintenance done by Alex. He arrived on time, was very thorough, and answered all my questions. He is very good at explaining the technical issues in laymanā€™s terms. I would definitely recommend Ponds, especially if Alex is the technician assigned to you.

  • Review 29 (2024-01-30 - Rating: 5)

    Iā€™ve used Pondā€™s for 20 years when Ralph started the business. I wonā€™t use anybody else. Today, Jeff performed the annual maintenanceā€¦great job Jeff!

  • Review 30 (2023-01-08 - Rating: 5)

    We were happy to have Steve Snowball come this evening to unplug our toilet. He showed us ways we could try to unplug the toilet ourselves. But when that didnt work he came himself in a timely manner. His work was well done and he talked to us about what was happening all the way. As we visited with Steve he shared with us some fun things about his dogs. I had ask him to tell us about them and were happy that he did. It was a pleasant evening all the way around.

  • Review 31 (2023-07-21 - Rating: 5)

    Always amazing. Ive been using them for years and have had nothing but good experiences. Korey has been out a few times and is always professional and efficient. And hes a nice guy.

  • Review 32 (2024-02-02 - Rating: 5)

    After suffering the profoundly negative consequences of hiring a half-dozen or so different boiler repairmen to address problems with the system in my 115-year-old house, I was fortunate enough to engage Kris Dahlquist at Ponds, who quickly assessed the nature of the problems I was dealing with and got them taken care of in short order for a fee considerably lower than what I was accustomed to paying. Cant recommend Kris or Ponds highly enough!

  • Review 33 (2024-01-16 - Rating: 5)

    Had a leaking water heater and the Ponds Team came up with a good replacement candidate and quick appointment for replacement. Chris and Travis arrived on time and knocked out the work quickly with a thorough cleanup at the end. Great service. Id use them again in a heartbeat.

  • Review 34 (2023-11-20 - Rating: 5)

    Fantastic service experience. Jeff took the time to diagnose and fix my months long running furnace problem, one Iā€™d already had looked two other times by another company. Will definitely call next time my furnace has a problem.

  • Review 35 (2023-05-25 - Rating: 5)

    Ponds has been great in the past. This service we were given a 9-11 arrival time, my wife waited until 11:30 and then had to leave for other appointments. I called the office and informed them of the situation and we would leave the door unlocked for the technician. When my wife returned the front door was left open. This was a little disappointing, we have never had issues like this before. I will continue to use Ponds but this was just a little unsettling.

  • Review 36 (2023-08-03 - Rating: 5)

    Super responsive, showed up first thing in the morning and got our A/C fixed within 24 hours of my initial request. Would absolutely call them again. Jeff, our technician, was helpful and professional. 5 out of 5

  • Review 37 (2023-08-04 - Rating: 5)

    I used Ponds due to an issue with my A/C that previous HVAC pros couldnt figure out. Not only did Alex Gilchrist, my technician, figure out what the issue was, but he was able to fix the previous job, and identify other ways to improve the system. He wasnt pushy at all when it came to additions, but explained them clearly throughout the process. I have air! Highly recommend.

  • Review 38 (2023-12-18 - Rating: 5)

    It was awesome working with Alex Gilchrist, he was able to help me solve my problem quickly. He was kind and super helpful. Thanks for hiring people like him!

  • Review 39 (2019-05-18 - Rating: 5)

    I have seldom worked with or had work done that was as professional as that by your service associate, Tim Rice. He was prompt. He was friendly. He knew what he was talking about and he shared his knowledge with me as he worked through our issues with the boiler in our home. I especially loved that he cared that we were pleased and that his work was well done. I felt that he went the extra mile with me and I could tell that he was wanted the work to be a good representation of him and of Ponds. He checked and double checked his work and the products he was installing. From my viewpoint he is an excellent ambassador of your company, Because of him we will be using Ponds for our plumbing and heating needs going forward. I am glad that I found your company and I will be recommending you to others.

  • Review 40 (2021-10-21 - Rating: 5)

    We have been using Ponds for 15 years. They service our furnace, boiler, water heater, etc. every six months and we always have amazing service. They found a crack in our heat exchange this time and were able to get Travis out right away to help us replace the furnace. He was friendly, professional, and walked us through all of our options helping us to feel educated about our decision. We were grateful that even with all of the supply chain issues going on in the country, Travis was able to get us scheduled for an install within a week and just in time for winter to hit. We are so grateful to Travis, Jake, and everyone at Ponds who has taken such good care of us for all these years.

  • Review 41 (2023-12-07 - Rating: 5)

    Luke was very prompt and showed up at our house exactly as expected and a day earlier. We had a significant leak on our water main valve inside the house and Luke took care of it for us. Actually even upgraded and better than before. Highly recommend Ponds Plumbing, they are great. And thanks again Luke Allred for coming to our rescue.Thanks so much,Greg Morgan

  • Review 42 (2023-02-03 - Rating: 5)

    We cannot say enough great things about the professionalism, knowledge, skill and courtesy that we experienced from Tim and Jeff from Pondā€™s lol Plumbing Heating & Air Conditioning, who diagnosed two furnaces in our home that were non-functioning. They left no stone unturned with regard to examining, determining and remedying the issues with both furnaces. We appreciate Timā€™s consideration in taking the time to explain the situation to us laymanā€™s terms so we can make an informed decision about repairing or replacing of one of the units. The problem with our other furnace was solved by a creative fix that didnā€™t even require a part replacement. We highly recommend the Ponds team to anyone.

  • Review 43 (2023-05-09 - Rating: 5)

    I have used ponds for years. They are honest and the service has always been amazing. I trust them for all my needs. I just got my maintenance tune up. Doing all the preventative care. They are awesome!

  • Review 44 (2023-08-09 - Rating: 5)

    Willie was super knowledgeable and worked with my design to realign my drain. Very professional and did a great job. Would recommend him to anyone.

  • Review 45 (2023-03-17 - Rating: 5)

    Ponds plumbers are such good guys. Luke knows his business and handles it perfectly. Really appreciate the way he did the repair and got me back to my job. I dont use anyone else.

  • Review 46 (2021-03-12 - Rating: 5)

    Our water heater blew out at the worst possible time. The entire team at Ponds was very friendly, helpful, and understanding of our situation. Steve, our technician, was very thorough with our replacement and even took extra time to give me a few suggestions on ways to get more life from our new water heater - even though it was after-hours and he had, no doubt, had a full day already.Highly recommended!

  • Review 47 (2020-02-14 - Rating: 5)

    Ponds always does a fantastic job. Needed maintenance on our radiant heat. Was also leaking. Alex was a top notch tech. Very transparent. Good me what the problem was and did a perfect job. All their service techs have been excellent! Thanks Alex!!!

  • Review 48 (2020-12-03 - Rating: 5)

    I have used Ponds for years. Not once have I been disappointed. The technicians are professional and knowledgeable. Logan did our last service call. He was pleasant, considerate and nice to work with. And did I mention very tall. Thank you Ponds for always taking care of us.

  • Review 49 (2022-10-19 - Rating: 5)

    Another company tried to get me to buy a brand new furnace due to a CO issue, yet they had no data to show me the problem. They just showed me blurry images that were unimpressive at best. I brought on Ponds for another opinion and they brought a meter to analyze the gases coming out of the furnace. The furnace is operating perfectly. Thanks Ponds for coming being super professional, knowledgeable and kind!

  • Review 50 (2023-08-28 - Rating: 5)

    Brian knows his stuff, on time, and did a good job and explained everything perfectly. I think Pondā€™s is well managed company. Brian is great, Ponds is the one to call.

  • Review 51 (2020-03-27 - Rating: 5)

    Andy did a great job with my plumbing issues! He was courteous, friendly and as far as Im concerned went the extra mile to resolve my issues. I appreciate the plumbing experts working for Ponds. They have all been terrific!

  • Review 52 (2024-09-27 - Rating: 5)

    Luke was very knowledgeable he accomplished the tasks quickly .

  • Review 53 (2018-09-13 - Rating: 5)

    Juan and Dmitri were amazing!! Extremely friendly, knowledgeable and passionate about what they do. They went the extra mile to make sure I was satisfied with their service. I highly recommended Pondā€™s plumbing and I was very impressed that the owner stopped by everyday they were working in my home to communicate with his guys and with us to make sure everyone was on the same page, and a massive thanks to Ralph and all the guys that came to help get our job done. What a relief and it looks beautiful!

  • Review 54 (2023-02-23 - Rating: 5)

    Alex and Willey were just amazing. They called before they arrived. They were so respectful and knowledgeable. Their personalities were so engaging. They went the extra mile for us and we would be happy to refer them to anyone. Thank youJan Zwick

  • Review 55 (2023-07-26 - Rating: 5)

    Tim is awesome and canā€™t thank him enough for coming out and getting the ac going again. His attention to detail and professional was outstanding. If I had a choice I have Tim on every service call going forward. Thanks

  • Review 56 (2021-02-10 - Rating: 5)

    We received service by Ponds Plumbing & Heating via a suggestion after Action Heating & Plumbing COMPLETELY dropped the ball on a recent service, so much so, we cancelled our Service Plan with them. Ponds P&H, to be blunt, were simply AMAZING. ABSOLUTELY AMAZING ! ! ! We received a text shortly before the Technician arrived detailing what tech would arrive and when, and it included a Photo of the tech (pretty awesome). Our Technician was downright AWESOME. VERY VERY VERY KNOWLEDGEABLE ! ! ! !Not only did Tim correctly diagnose the issue with our Boiler system, he also noticed AND corrected other potential issues. And did I mention a flaw in our homes construction design that actually caused a leak and Tim found AND corrected ? Cmon ? Ponds Plumbing & Heating not only gained a Customer, but also a Service Plan and more importantly, our regained TRUST that there is indeed QUALITY in service providers ! ! ! Thanks Ponds, Tim and your company did am amazing job and we are sorry to have left our review almost 2 weeks after the service ! ! ! Just been enjoying a nice warm lower level of our home again....

  • Review 57 (2023-02-14 - Rating: 5)

    Nate and Will did a great job. Both were very friendly, professional, and helpful. If I have any plumbing needs, I will definitely use Pondā€™s again!

  • Review 58 (2019-03-14 - Rating: 5)

    Very happy with the service today. Was able to schedule a same day appointment with Juan. He did an excellent job. He was courteous and explained what needed to be done to replace our water heater. I especially appreciated the upfront cost estimate. Juan completed the job in an efficient, neat manner, and left the work area very clean. Would highly recommend Juan and Ponds Plumbing.

  • Review 59 (2021-12-27 - Rating: 5)

    Ponds is very busy, because they are so good. However, they made time for us since the leak was getting bigger. Griffin was very friendly and professional. He ordered the part and returned when the part came in. The water heater is no longer leaking. We are very thankful and will use their services again.

  • Review 60 (2023-11-21 - Rating: 5)

    Tim is such a great guy! He replaced my water heater. He was well prepared and ensured everything was done to perfection. Tim is the best and I appreciate the service he and Ponds provide to me!

  • Review 61 (2021-03-03 - Rating: 5)

    Jake Mitchell with Ponds Plumbing came to help me figure out why our new smart thermostat wasnt working. He discovered a problem associated with the original furnace installation three years ago and quickly fixed it all. He explained everything very clearly and was very pleasant and professional. He explained all costs up front and even showed me where to get the best deal on filters. The office staff through whom I scheduled were very personable and helpful. Will use Ponds again.

  • Review 62 (2023-12-27 - Rating: 4)

    He was willing too take the time to repair the cracked pipe even when it got more involved than hed planned. We were grateful he stayed to finish instead of saying hed be back another day

  • Review 63 (2021-05-25 - Rating: 5)

    Griffin was great. I asked if I could request him in the future. He was very thorough. My ac unit had been serviced every year except for last but no one had done what he did- getting rid of layers of cotton from the trees as well as multiple hornets nests lodged in the unit. He explained everything he was doing and answered all of my questions. He was very respectful. I will request him again.

  • Review 64 (2023-08-22 - Rating: 5)

    The Ponds representative assessed the old hot water heater to determine the need for new unit. He explained his plan and changes that would need to be completed prior to installation of the new unit. He reviewed the costs and warranty with me including options. He discussed the amount of time needed and water shut down procedures. He was open to any questions I had regarding the project. At the end of the install he reviewed the information regarding the new unit including temp. settings for the unit. His work was neat and efficient. Overall I would give him a five star rating.

  • Review 65 (2023-11-02 - Rating: 5)

    Very professional young men. Im happy that they werent too miserable with the job today..water heater in the crawlspace.They got it done, looks well placed, earthquake strapped, and I didnt hear any crying šŸ˜„

  • Review 66 (2022-12-18 - Rating: 5)

    We used Pondā€™s for our 5 bathroom remodel, water softener replacement, and water heater repair and replacement. The service is always great. All their team members are reliable and respectful. Nice people.

  • Review 67 (2019-01-31 - Rating: 5)

    I had an emergency with my dishwasher after hours it was leaking water everywhere and would not stop! Steve arrived very quickly and helped stop the water, because it was so late we did a quick fix. He even cleaned out my dirty cupboard under the sink. We then rescheduled and Steve fixed everything perfectly! I would highly recommend Ponds Plumbing.

  • Review 68 (2021-10-21 - Rating: 5)

    Tim was great! He explained every step he was taking, showing me readings on his digital meter before he adjusted & then again after he adjusted. Very thorough. I will definitely be calling them if I ever need to again & Ill recommend them to others. Casey Mounteer

  • Review 69 (2021-03-31 - Rating: 4)

    Called due to a leak with our radiant heat. The technician didnt do anything we hadnt already done. He claimed what we had done was all that needed to be done to prevent the leak from reoccurring. Sure enough I ended up with the same leaking problem 8 hours after they left. At that point I called and spoke with the technician on the phone. He then quoted me an additional $1000 to fix the problem (mind you I already paid $200 for his first visit). When I told him that seemed extreme and I would be getting other bids his price miraculously dropped to $260. For reference every other bid Ive received has come in between $135-200.It seems to me that he thought I would simply agree and accept his bid due to the fact that I was desperate and he could exploit me for what he thought I would be willing to pay.***Update- Service manager called. He understood the concern and did what he could to make it right. He sent his technician John out and had the problem solved at an agreed upon price that fell in the middle of other bids I received. The problem does seem to be resolved, the work was done well, and the price remained at what was decided upon before I agreed to have them come back out.Ive updated my review to be 4 stars because they were willing to make it right and resolve the issue. The only reason Im not putting it to 5 stars is the fact that I wish it would have been handled correctly the first time they came out.

  • Review 70 (2023-02-23 - Rating: 5)

    We brought Ponds Plumbing in for 2nd opinion on a pretty serious boiler situation. A different company had quoted $3,800 -$22,000 to fix the problem, providing 2 solutions. Ponds found a different way to fix the same problem costing less than $200 while maintaining the highest level safety standards. We now know we will eventually need to replace the boiler, but Ponds gave us a few years to save for it, while keeping us warm and safe from carbon monoxide in the process. I cannot thank Ponds Plumbing enough! So much gratitude.

  • Review 71 (2019-08-02 - Rating: 5)

    Jerry was fantastic to work with. He explained what was wrong and how we could fix it (leak in our bathtub faucet likely resulting from our water pressure being way too high - another company failed to identify this when we dealt with the same leak issue a year ago), with very clear explanation of the costs involved. He was very patient and kind, my 1yr old son and I were very comfortable with him working in the house for over 2 hours. Incredibly simple invoice/payment process as well. Would highly recommend!

  • Review 72 (2021-08-10 - Rating: 5)

    Tim was great to work with. He was punctual and diagnosed the problem quickly. He explained what was happening and discussed some options on how to address the problem. He seemed very knowledgeable. Would definitely choose Ponds again and will request Tim as service provider.

  • Review 73 (2020-10-15 - Rating: 5)

    Ponds has always done quality work at a reasonable price. Brian and his apprentice were very professional and did a great job installing the ventilation for my hood. They took great care with all my new kitchen cabinets, flooring and countertops. They also left the work area spotless.

  • Review 74 (2023-12-17 - Rating: 5)

    Mike came out on a Saturday and quickly resolved a problem with our pressure reducer valve. Even more impressive, the company owner heard from the answering service that we had a problem and interrupted his day to call us and make sure we were OK. Now that is great service! And they do much more than just HVAC!

  • Review 75 (2023-03-24 - Rating: 5)

    Tim services our systems! He is a nice person, good feelings, knowledgeable, experienced, always answers all my questions and always giving me the best solutions and suggestions!He is a pleasure to work with!We need more guys like him in our society!

  • Review 76 (2021-06-07 - Rating: 5)

    John with Ponds Plumbing came out and fixed several HVAV install problems left by a competitor company.He was professional, knowledgeable and very courteous. He left the no mess. We are extremely satisfied with our service experience.Thank you JohnThank you Ponds Plumbing

  • Review 77 (2020-01-15 - Rating: 5)

    Jake is amazing! He has been to my house a few times now for contract maintenance on heating and air conditioning. It is such a pleasure dealing with a pro who really knows what theyre doing, and Jake certainly does. He is so knowledgeable, but is also very willing to patiently explain how things work, and to help out in whatever way he can. He is extremely thorough and careful in his work, and I know when he leaves, my heating and cooling systems are in tip-top shape. The schedulers also go out of their way to accommodate busy schedules, and to be there as quickly as possible, particularly if there is an urgent problem. BRAVO Ponds!

  • Review 78 (2019-02-23 - Rating: 5)

    Sasha is truly amazing at her job & provided excellent service!! She was so helpful and took great care of us! Our water heater went out for 14 days so we did not have hot water to shower, use our dishwasher etc. Long story short, since it was under warranty they required a particular protocol so there was delay after delay in getting the multiple parts we needed etc. to get the repairs done. However, when each part came at different times she made sure that we were able to get the repair tech out asap as she knew how big of a nightmare dealing with all this was. She was very empathetic and diligently worked with us & our landlord to get this problem taken care of. She even went above and beyond by working with us to help our unfortunate situation on her days off to take care of our issue right away! Thank you Sasha for everything!! Best customer service out there!!

  • Review 79 (2023-11-18 - Rating: 5)

    Great service, very friendly. Always willing to explain the issues. Willie is great! We will definitely use this company in the future.

  • Review 80 (2020-07-17 - Rating: 5)

    Very impressed! I had a pipe break in my home and needed it fixed ASAP. I called Ponds as they were referred by my HOA, Insurance Company and the Mitigation Company ServPro - they sent a tech out within 2 hours. Andy was very friendly, professional and thorough. He listened and explained everything about where, what & how the issue occurred. I will definitely use them again if needed.

  • Review 81 (2023-12-16 - Rating: 5)

    Friendly and competent technician! Highly reliable service! Excellent company!! Have been using Ponds for over 20 years!!

  • Review 82 (2020-06-02 - Rating: 5)

    I enjoy working with Ponds Plumbing. The office staff kept me informed on the responses I had been waiting on. The technician was on time and seemed very knowledgeable in assessing the situation. He followed through with all he said he would do. The work they have done in the past has been quality and when we had a problem they were right there to follow up and make things right.

  • Review 83 (2024-12-19 - Rating: 5)

    Michael was very personable and professional.

  • Review 84 (2010-02-02 - Rating: 5)

    I just wanted to take a second and thank Ponds Plumbing for their wonderful service. You fixed my waterheater and restored warmth to my shower the same day I called. The best part is the person who answered your phone and the service man were both extremely friendly and seemed excited to have my business. Its a nice change of pace from all the contractors I have worked with in the past who seemed annoyed to be helping me. Keep up the good work guys, I will be sending more business your way!!!!Carson

  • Review 85 (2019-01-25 - Rating: 5)

    Jerry came to fix a toilet leak and a pipe leak. He was thoughtful and professional. He told me what the problems were and quickly fixed both. He explained the costs for both. I had remodeled the bathroom and the tile was higher than the previous floor. He added additional sealant and sealed the bottom of the toilet, something that should have been done during the remodeling. He also fixed a problem I had with a water softener. He shared his knowledge of hot water heaters, which was helpful because mine is pretty old. I would recommend him and Ponds Plumbing. The service was great. The price was reasonable. He was also very kind to my kitty.

  • Review 86 (2022-12-14 - Rating: 5)

    I used Ponds Plumbing this time to replace a disposal in a breakroom at a commercial building that I manage. Their service scheduler, Kim was great (and very polite) and contacted my tenant to arraign a time that would work for them. The service techs, Luke and Wille, were able to go there the same day and change out the disposal. Ponds is a first class and very professional business. We use them for both plumbing and our HVAC needs.

  • Review 87 (2019-01-16 - Rating: 5)

    Ponds Plumbing is great! Jerry was prompt and professional. He wore shoe covers while in the house and kept everything tidy while he fixed a stuck valve. He even went above and beyond and leveled my washer and dryer. The price was very fair. I appreciated being told in advance that the amount for the service call would be applied to the repair.

  • Review 88 (2020-09-22 - Rating: 5)

    I had a client who needed to get their furnace cleaned and serviced so I called Ponds Plumbing. I requested Lee Van De Meer to come do the job because hes trustworthy and knowledgeable. Lee didnt disappoint. He arrived on time, was courteous of my clients and got the job done with competency and efficiency. I keep Ponds Plumbing on speed dial and wouldnt call anyone else!!! Theyre the BEST!!!

  • Review 89 (2022-12-28 - Rating: 5)

    Jenna was on time, friendly, and provided professional service with a smile. She executed an on-demand hot water heater descaling. She also checked on when our water softener and carbon filter systems should be serviced. We have been using Ponds since we bought our house. They have kept our HVAC systems running and advised us on the best settings for optimal performance for heating and cooling. We highly recommend their services.

  • Review 90 (2023-06-09 - Rating: 5)

    We use Ponds often! Travis especially is our go to - professional,, knowledgeable and transparent. Thanks to Ralph Ponds and the entire team!

  • Review 91 (2023-04-19 - Rating: 5)

    Travis did a very thorough estimate and then explain my option to me in great detail. He was able to answer all of my questions. I would do business with him again.

  • Review 92 (2020-04-03 - Rating: 5)

    Ive just had my first dealings with Ponds and they wont be my last. Everyone has been greatā€”friendly, professional, knowledgeable, and prompt. The price was also great, much less than Id feared; turns out that my boiler was just grubby and in need of a tuneup, not really broken, but Ive been charged more for the same service in the past, and with less impressive resultsā€”my radiators are really hot now! I was referred to Ponds by Stotts Plumbing and now theyre stuck with me.

  • Review 93 (2021-03-26 - Rating: 5)

    Ponds Plumbing has been great to us for the last several years. From replacing the spout to my well to replacing the HVAC in my home, to the bi-Yearly service visits to service said HVAC unit they have always had the highest standard of service. We have been premier members for years and will continue to be premier members well into the future because of the level of service that ponds offers.While we have interacted with many service technicians from Ponds our most recent technician Logan has gone above and beyond for us. From tracking down the cause of a slowly flushing toilet to cleaning a clogged line after hours he has shown a great deal of compassion and professionalism to my Family.We tried other plumbing services many years ago but what has consistently stood out to us about Ponds is that they always try to present you with the best way to solve your problem (its not always the cheapest but I prefer the job that is well done) along with offering other solutions that may fit your needs better and that they always seem to offer a higher level of service. Whether that means coming after hours to solve something that may seem silly to someone else or working us into the schedule when a last minute emergency comes up (You would be surprised how often that happens unexpectedly) they have always treated us with respect and acted like professionals.For these reasons we will continue to use Ponds well into the future and I hope this review helps someone else makes the decision to choose Ponds.Thanks.

  • Review 94 (2021-08-31 - Rating: 5)

    Ponds has lived up to our expectations and beyond. Not only do they provide top quality work, but they stand behind it and if it does happen that something is not perfect, they will come back as often as it takes until it is perfect- and not charge you for it! And their servicemen are friendly and courteous.

  • Review 95 (2021-10-26 - Rating: 5)

    Jake and Sonny were our technicians. Very polite and professional. Helpful in helping us understand our heating system. I have used Ponds for many years and always appreciate their technicians and work they perform.

  • Review 96 (2020-06-03 - Rating: 5)

    Travis came to give me a bid on a ductless room air conditioner. He was wonderful. He gave me bids on several different models from 2 different manufacturers and helped me chose the one that would be right for me and my needs. He carefully measured the room and windows to calculate my needs. Great experience. They are installing my unit this Friday. So excited!

  • Review 97 (2022-05-26 - Rating: 5)

    Griffin Gun was my technician he did a great job called his very professional was on time walk me through the results and payment and invoicing like youve done 1 million times. True professional and highly recommend in the future

  • Review 98 (2023-07-31 - Rating: 5)

    Tim was really professional and I immediately felt like I could trust him. I look forward to working with Ponds to maintain my radiant heat system.

  • Review 99 (2022-07-13 - Rating: 5)

    Steve was very responsive and even took the time to FaceTime us on a day off to better understand our issue. Showed up when he said he would and worked extra time to get the job done as it was a complicated water heater replacement.

  • Review 100 (2023-03-15 - Rating: 5)

    He did a great job. Had a crack in a pipe set in cement. I was afraid we needed to cut the cement which would have created a bunch of additional issues. He fixed the crack without cutting the cement. We poured gallons of water down the drain, no more leaks!

  • Review 101 (2021-02-15 - Rating: 5)

    Our furnace is a boiler type used to heat water for radiant baseboard hearing in our house. Most companies will not service this kind of household heating equipment. Our service tech was Lee and he was very prompt and did a very thorough job and even after appearing to fix our problem noticed a safety issue and took the parts back out, made a minor repair and put ever thing back together again. He was very good, polite and helpful. We will use Ponds again when needed.

  • Review 102 (2024-03-07 - Rating: 5)

    Malik was great. He fixed the problem quickly and gave us options to keep this old furnace working longer.

  • Review 103 (2024-10-29 - Rating: 5)

    Tim and his assistant serviced our new heating / air conditioning system and repaired the HALO air purifier. Their work was excellent and we were completely pleased with their behavior and explanations. We would recommend them to anyone!

  • Review 104 (2021-09-01 - Rating: 5)

    I had an emergency after hours and Steve was quick to come out and create a temporary solution to a problem in my 100+ year old house. He was extremely helpful and worked with me to fix the problem so I could turn the water back on to the rest of my house. The following week Tim installed a new water heater. He clearly explained all the work that would be done and answered all my questions. He and his assistant took extra care to make sure everything was up to code and safe with the challenges of my old house.

  • Review 105 (2021-03-24 - Rating: 5)

    In my opinion, a business is only as good as the person who shows up to my house, and today, a very professional, friendly, knowledgeable and efficient gentleman came to troubleshoot and replace my bathroom faucet. He was the ideal representative for me to be convinced I should keep coming back to Ponds Plumbing to maintain my older home.

  • Review 106 (2022-11-09 - Rating: 5)

    Alex loves his work. He adjusted my furnaces to operate at its best. He also tested my water and then reprogrammed the soft water unit. Finally, he taught me how to drain my hot water heater. Thank you Alex!

  • Review 107 (2021-02-17 - Rating: 5)

    Tim was very thorough, detailed and honest with his work. He triple checked a fitting to ensure no leakage.I am very happy. Also, he is very honest and he inadvertently overcharged me and informed me of this mistake and corrected the situation.Very Happy with he and his partner.

  • Review 108 (2023-09-12 - Rating: 5)

    Noticed our Hot Water heater stop working Friday night. We had hot water by noon the next day. Unbelievable turn around time and service. Could not be happier with this transaction.

  • Review 109 (2021-01-08 - Rating: 5)

    Logan worked very hard to fix a difficult problem with a sink in an old home. He was persistent and pleasant during the entire process. He is professional and knowledgable and when I call Ponds plumbing in the future, I hope they send Logan again. He went the extra mile to solve our problems and we are grateful.

  • Review 110 (2023-07-25 - Rating: 5)

    The technician that came out was very courteous and professional. He answered all my questions and repaired our AC unit so we can now enjoy some cool air in our home!

  • Review 111 (2022-07-10 - Rating: 5)

    Tim Rice from Ponds just came over to look at my AC. He is the only HVAC tech that I will allow near my unit. He walks me through everything that is he doing, answers all my questions, and isnt trying to make a quick buck. This is the second time hes been out, hes been extremely fair and saved me hundreds compared to other HVAC techs. He does a great job, quality work, and very fair price. Ive had other HVAC tech come over before Tim Rice and I just felt like I was getting ripped off. I typically dont write many reviews (especially positive ones), but this guy is the best.Updated 7/10/2022I had an issue with my plumbing system and spoke with Steve, on a Sunday morning he was willing to facetime with me and help me troubleshoot my issue. He didnt charge me and helped me save money. This is the second person Ive worked with from Ponds that I highly recommend.

  • Review 112 (2024-03-21 - Rating: 5)

    Great service and quality work. Technician was punctual, polite, and efficient. Would call them again.

  • Review 113 (2022-10-15 - Rating: 5)

    Couldnt be happier with the service provided by Steve and his assistant. They arrived on time, were professional and friendly and performed a couple extras at no cost. I highly recommend them. Mark S.

  • Review 114 (2020-02-28 - Rating: 5)

    I work as a maintenance tech in Ogden. We have had problems with other vendors in the area and tried Ponds. I was so happy with how quickly they showed and how affordable it was to replace a section of sewer line that I made them my propertys number 1 plumbing vendor. Ponds restored our faith in outside vendors. Thank you so much guys! The tenants even send their regards!

  • Review 115 (2023-05-17 - Rating: 5)

    I appreciate the friendly and thorough way that was able to pinpoint the exact problem with my water pressure meterā€¦and with even more than the usual way that it wouldnā€™t work even after paying for ā€¦because of them We could see that the New City Meter that was installed just at the end of last season is not measuring properlyā€¦so It is interesting and very helpful to have a Detailed explanation and very Friendly Local Buisness that you can trustā€¦Definitely nothing less than Great..and it also makes it much easier for the City Water Companies to do what needs to be done so I appreciate all that you do..Thank You

  • Review 116 (2020-08-13 - Rating: 5)

    Andy McDermott with Ponds Plumbing has done a few jobs for me and is always a professional with all the plumbing challenges Ive thrown at him. He just completed a completely custom rerouting of all my homes copper lines and drain lines and did it timely and with organized precision. Hes just one guy at Ponds Plumbing, but Ill be holding out for his help every time I need a plumber. Im sure hes under paid and under appreciated for the quality of work I received. Thanks again Andy for doing another great job.

  • Review 117 (2020-07-13 - Rating: 5)

    Jake did an awesome job for us! He was friendly and wore all the protective covering to protect my family! He also gave me a few tips that would help with my air situation. I will ask for him by name if I have to have anything else done.

  • Review 118 (2022-05-16 - Rating: 5)

    Heat Pump installed. Very efficient and clean up great. Informative and helpful.Purchased heat pump but not installed yet. This rating is just for Travis and his help with choosing the proper system. He was great!

  • Review 119 (2021-12-13 - Rating: 5)

    Jake did the annual maintenance and tune up for our furnaces. He was thorough and professional in every way. I appreciated the fact that he took time to explain what he had done and gave me suggestions to improve efficiency. Jake is a fine representative of the company!

  • Review 120 (2020-07-21 - Rating: 5)

    Ive used Ponds before. Their techs have superior technical knowledge for sophisticated high performance systems, and their scheduling/coordination from the office is efficient and organized. John quickly diagnosed the issue with a geothermal heat pump system, got it fixed, and also flushed our tankless water heater. Upon completion I was emailed a summary checklist of the diagnosis complete with photos and temp/pressure measurements.

  • Review 121 (2019-01-13 - Rating: 5)

    Lane came and helped us out this evening! He was very kind and got the job done quickly. He also gave us advice on what to look out for in the future! I would definitely recommend Ponds for any plumbing needs!

  • Review 122 (2021-01-05 - Rating: 5)

    Had a great experience with Steve at Ponds. Steve was on time, knew his stuff, was nice, wore a mask, AND fixed our problem right on the spot! Would hire again and would recommend to a friend.

  • Review 123 (2020-08-06 - Rating: 5)

    I used Ponds regularly for a couple of my rental and business properties. While they arent the cheapest, they are the most professional plumbers I have worked with--and you definitely get what you pay for. They also have often responded to emergency situations with great haste. I will definitely continue to count on them, and highly recommend them to anyone.

  • Review 124 (2023-12-07 - Rating: 5)

    The technician was thorough and professional in his work and explanation of the current condition of my furnace. Feel confident in his service performed.

  • Review 125 (2021-02-05 - Rating: 5)

    We received fantastic service from Ponds and I would highly recommend them to others! Front office was super responsive and John on-site was great to work with. Thank you!

  • Review 126 (2015-11-19 - Rating: 5)

    I have worked with Jeff at Ponds Plumbing several times now, and they always do a great job, quick response, and really friendly and cooperative service. Its so nice knowing I have an awesome plumber I can call for anything, whether its really big or really small! I highly recommend them!

  • Review 127 (2023-11-21 - Rating: 5)

    Alex did a thorough job on our furnace maintenance and weā€™re grateful to have them checked out before cold weather sets in.

  • Review 128 (2021-03-26 - Rating: 5)

    John and Tim were focused on the job and efficient in their work. They cleaned up a messy wiring job from the previous installer and detailed the job site before they finished. I would highly recommend Ponds

  • Review 129 (2023-12-19 - Rating: 5)

    Alex is competent, courteous and very customer oriented. I highly recommend him to meet your boiler maintenance and repair.

  • Review 130 (2022-12-06 - Rating: 5)

    Appreciated the availability for the service. They were able to add me to the day as the technician had finished early. Alex promptly diagnosed the issue, obtained the part you replace and had my ac working. Thank you.

  • Review 131 (2022-11-10 - Rating: 5)

    Alex came when Pondā€™s estimated he would arrive, he diagnosed and fixed the problem, and explained the issues and when to maintain the system. He was excellent! Thank you

  • Review 132 (2024-12-16 - Rating: 5)

    Jeff was an amazing tech very informative and friendly and helpful and speedy as well. Heā€™s a five-star guy.

  • Review 133 (2025-01-06 - Rating: 5)

    He did a great job

  • Review 134 (2020-08-28 - Rating: 5)

    Steve Snowball has worked on a couple projects in our home. He is very professional and knowledgeable. He was open and honest about the projects and what work needed to be done. We did not feel any pressure or motive to upsale us on additional work. We have been very pleased with the work Steve has done on our home.

  • Review 135 (2019-02-01 - Rating: 5)

    Lee came up and was confident in this short little fix to our furnace. Many hours later and with the help of another in his team, he was able to get the furnace up and running with a positive attitude and determination. Very positive customer service experience.

  • Review 136 (2021-02-25 - Rating: 5)

    We had a great experience with Ponds Plumbing and Jerry. He was on time, friendly, and efficient in his work. Couldnt have asked for a better experience.

  • Review 137 (2024-12-11 - Rating: 5)

    We had a problem with the washer drain not emptying quick enough. Luke and Willie fixed the problem and tested it before they left. They were extremely helpful, professional and friendly.

  • Review 138 (2024-06-14 - Rating: 5)

    Tim was great! He went through our air conditioner with a fine tooth comb. Its good to know that we will have no issues during the summer months.

  • Review 139 (2019-06-22 - Rating: 5)

    Our a/c hadnā€™t been working and we called to have Pondā€™s come look at it. Unfortunately it was an old unit, and pondā€™s was very upfront about our different options. We decided to have Pondā€™s install a new a/c and furnace. Everyone I worked with was very friendly and professional. Brian and Patrick installed the system and I couldnā€™t be happier.

  • Review 140 (2022-07-14 - Rating: 5)

    Tim was very knowledgeable and friendly and got our AC fixed quickly. He talked to us about all options and got the repair done quickly and efficiently.

  • Review 141 (2023-07-26 - Rating: 5)

    We have six furnaces that we keep on the maintenance schedule so we appreciate Ponds responsiveness and professional service. Alex was efficient and easy to work with.

  • Review 142 (2017-10-20 - Rating: 5)

    I called Ponds plumbing late yesterday afternoon when my water heater went out. They had someone to my house at 8:00 am this morning. They even put coverings down on my floor so not to scratch the floor as they were carrying things in and out. In the past they have also replaced my furnace and did a great job with that. I highly recommend them.

  • Review 143 (2024-02-05 - Rating: 5)

    Jeff was perfect. Explained everything for me to understand what he was doing. He was excellent

  • Review 144 (2022-06-27 - Rating: 5)

    Steve and Mason are simply the best! Very professional and the best customer service you could ask for! They are incredibly knowledgable and get the job done right. Couldnt ask for a better plumber!

  • Review 145 (2023-02-06 - Rating: 5)

    As always great problem solving, efficient, and professional. Ponds put in the system several years ago and have been there when maintenance is needed. Great company, great service, great people

  • Review 146 (2019-02-13 - Rating: 5)

    Steve and Logan are currently working tirelessly to get my water softener installed. Due to previous less than stellar work by another company, they have had to work through multiple problems. They wonā€™t leave until everything is perfect. I am beyond impressed at their work Eric and customer service! I will be a lifelong Pondā€™s customer.

  • Review 147 (2015-01-13 - Rating: 5)

    Ive been using Ponds Plumbing for all of my home repairs for several years and always had a good experience with them. Their technicians are friendly and always clean up after themselves and I dont have to worry about my wife and kids being alone with them. My furnace broke down this January around 7pm. I was worried I wouldnt be able to get it fixed until the next day and my family would have to spend the night in a cold home. Fortunately Ponds emergency service was able to take care of us and get the repair done that night. Thank You Ponds Plumbing!

  • Review 148 (2023-09-21 - Rating: 5)

    Nate did a wonderful job with our tankless water heater install. Iā€™d never use anyone other than Ponds.

  • Review 149 (2022-01-26 - Rating: 5)

    Griffin was very professional. He found AND FIXED a couple of problems with the Munchkin boiler that could have resulted in major issues. He also communicated another issue that could cause problems in the future. I told him I would like to get that fixed ASAP. He knows his stuff. Hopefully, he is available to do the work on the boiler in the future.

  • Review 150 (2021-05-25 - Rating: 5)

    Travis came to give us prices on installing new furnace, humidifier, possible AC and heat pump. He was prompt, professional, and personable. Got prices and discussed options the very next morning.Just waiting to install now.

  • Review 151 (2021-10-14 - Rating: 5)

    Ponds and Travis were very helpful in evaluating our options for a new furnace and AC. They were patient and honest and I would not hesitate to recommend them to others.

  • Review 152 (2019-01-02 - Rating: 5)

    We have had awesome experiences working with Ponds. Their prices are competitive, and their service is fast and friendly. We worked with Andy, and he was fantastic!

  • Review 153 (2014-04-08 - Rating: 5)

    We were really impressed with the service we received from Sam with Ponds. We got home from camping, found our furnace had gone out. Our first call was, unfortunately, to SameDay, and we were told we probably needed a new furnace. The next morning, after a 42 degree night in our house, Sam from Ponds came out. He approached the problem systematically, and was able to pinpoint what was wrong. He made a temporary fix so we didnt have to freeze another night while a special order part was obtained, and the problem was fixed for $350. We were elated to not have to buy a new furnace, and were impressed with Sams professionalism and skills. We will call Ponds first from now on!

  • Review 154 (2020-06-04 - Rating: 5)

    Prompt response to concerns and worked hard to get service to our home very quickly. Alex was very professional and informative about the process and very patiently answered all my questions. Completed work very efficiently and felt very comfortable with him in the house.

  • Review 155 (2021-02-19 - Rating: 5)

    Jake was here when he said he would be, he notified me when he was on his way. Jake is a no-nonsense type guy. He was fast and thorough. He was kind enough to explain to me the system.I would highly reccomend him as your repair guy.Les

  • Review 156 (2023-11-18 - Rating: 5)

    Guys were very knowledgeable and did a great job. I had a few things replaced and it works much better than before.

  • Review 157 (2021-05-06 - Rating: 5)

    Update: received a call first thing in the morning apologizing and making plans to come in the afternoon. Travis was very helpful and I received a quote shortly after.No call no show... my job may have been unimportant to you its big to me

  • Review 158 (2023-10-24 - Rating: 5)

    Tim is the best boiler repair tech I have ever known. He is knowledgeable and knows all the important tricks to make the boilers work the best. High marks!!

  • Review 159 (2024-04-16 - Rating: 5)

    Great service. Malik was quick and explained everything he did and was right on time

  • Review 160 (2021-02-08 - Rating: 5)

    Logan is very pleasant, competent, and professional. He solved a problem with our pipes that no one was able to fix. We have already recommended him to several friends.

  • Review 161 (2020-04-09 - Rating: 5)

    Andy installed an hot and cold exterior hose bib and fixed my valve for my secondary water. He also installed a Naturalsoft water conditioner. While he was there, he noticed one of my plumbing joints leaking slightly and fixed it. I really appreciate how quickly he did his job and yet he took time to teach me some tips on how to manage my water pressure and other items. Thank you Andy and Ponds...

  • Review 162 (2020-09-20 - Rating: 5)

    Tim Rice our service technician diagnosed our problem quickly. While on site he also took the time to explain the functioning of our newly installed system. During explanation he uncovered an issue that he repaired quickly and efficiently.

  • Review 163 (2023-09-15 - Rating: 5)

    I appreciate Jennaā€™s diligence in solving the problem and providing me with solutions and information. She went above and beyond what she needed to do. Ponds is an outstanding company and Jenna represents them well. Thanks Jenna.

  • Review 164 (2020-05-19 - Rating: 5)

    Needed a heating and cooling tune up so called my normal plumbing/heating/air company. Turns out they only do plumbing now. I asked if they had any recommendations. They recommended pondā€™s. They squeezed me in early since I had a deadline. They sent Alex Hughes to work on my system. Alex was great. Good honest hard working man. He clearly is working hard and trying to make an honest living. I told him some of the poor experiences I had with one of the heavy advertised emergency plumbing/hvac companies. He told me he specifically decided to work for Pondā€™s because they are not commission driven. They have set prices like $140 for furnace and $160 for AC maintenance but that includes everything aside from major repairs. Other companies advertise $30 AC service, which only pays for them to connect their monitoring equipment to your unit. They then are paid near minimum wage + 30% commission so they up sell you on everything they can think of. Theyā€™ll tell you your system is outdated and needs to be gutted and have all sorts of parts replaced. Your $30 service call turns into $600. Do yourself a favor and call Pondā€™s. If you see a company doing a lot of advertising, steer clear. Go based on reviews and word of mouth.Alex Hughes was probably the most professional and respectful HVAC technician Iā€™ve ever worked with. He educated me on how my system worked and took the time to address all my needs without trying to up sell me on unnecessary stuff. He showed me exactly what he was doing and helped me understand why.I am a member of the HOA board where I live and am considering selecting Pondā€™s to be our preferred HVAC servicer for our entire complex of 100 units.

  • Review 165 (2021-02-26 - Rating: 5)

    Professional, patient and on purpose. Logan is very good and completed a repair/replacement of our water softener and pressure reducer. Ponds overall is both reasonable and reliable. Thank you!

  • Review 166 (2023-11-27 - Rating: 5)

    John got to my house quickly and was very professional. He did a very good job on my hot water boiler.

  • Review 167 (2021-10-02 - Rating: 5)

    Jake was awesome! He helped me get the furnace up and running again, answered all of my (many) questions, and was just downright pleasant to be around. Give that man a raise.

  • Review 168 (2020-06-19 - Rating: 5)

    Had two different diagnostic and estimates for our rental property. Most definitely would use Pondā€™s and technician Jake Mitchell for our primary residence in the future. Honest, knowledgeable, affordable, and extremely pleased with everything!

  • Review 169 (2024-01-08 - Rating: 5)

    Fast response time to my problem. Luke was great. Will is Ponds from now on.

  • Review 170 (2018-11-13 - Rating: 5)

    Jerry was so great! He fixed our problem in no time!! Super impressed with him. I will be using Ponds for my plumbing issues.

  • Review 171 (2020-02-26 - Rating: 5)

    Alex Hughes and Jon Arbuckle provided good service on my boiler and snow melt system. They are knowledgeable, skilled, polite and explained the reason for the repairs and what to observe and monitor in the years ahead. They do quality work.

  • Review 172 (2023-10-30 - Rating: 5)

    Nate was great! Came early and took care of what was needed in a courteous and professional manner.

  • Review 173 (2021-07-21 - Rating: 5)

    Logan came at 3:00 and stayed until 8:00ā€“long past his normal hours. He was capable, competent, and thorough. I was so grateful to have someone with his expertise. Thank you.

  • Review 174 (2021-12-27 - Rating: 5)

    They replaced the motor that was going out on my home boiler. During the entire process they kept me informed and gave very helpful advice. I have used 3 different Plumbing, Heating and Air Conditioning companies in the last year and they are by far the best!!!

  • Review 175 (2023-11-22 - Rating: 5)

    On time, professional, knowledgable, and reasonable price. Tim and Ryan were both fantastic boiler technicians.

  • Review 176 (2021-04-02 - Rating: 5)

    As always, Ponds provided great service. Jake Mitchell was professional, likeable and completed the job in a short period of time -- many thanks!!

  • Review 177 (2023-09-21 - Rating: 5)

    Jeff was great. Serviced my furnace. He spent all the time he needed to do the job correctly. Answered all questions Couldnt be more pleased.

  • Review 178 (2020-11-18 - Rating: 5)

    Brian Love and Josh Sneddon hauled off our old furnace and installed a new one. They were very friendly and hard working. We recommend them to anyone.

  • Review 179 (2019-10-06 - Rating: 5)

    Juan AND Steve were AMAZING! Emergency SATURDAY basement backup was fixed in one day with the help of Steve, who BTW was on his DAY OFF! He found a sump pump at the warehouse in SUPPORT of his co-worker Juan!.I found these gentlemen to be extremely knowledgeable, professional and beyond the call of duty in analyzing my problem.Thank you Juan AND Steve. I am a customer for AS LONG as we own this home.

  • Review 180 (2020-07-02 - Rating: 5)

    They actually called to see if it would be ok to come BEFORE my scheduled appointment which was incredible. Extremely professional service and my technician was able to find a slight discount, which I appreciated. Ill always be calling these guys first for any job I need.

  • Review 181 (2021-12-15 - Rating: 5)

    Ponds hires the highest quality people. They are professional and instill confidence in their work. And finally they all seem to be polite, courteous and outgoing!

  • Review 182 (2013-11-11 - Rating: 5)

    I have used Ponds on two occasions now and have been impresses with Ponds promptness and attention to detail. They have fair prices and take pride in the work they perform. If you are looking for an quality plumber or hvac company located in Salt Lake City, Utah then call Ponds!

  • Review 183 (2017-04-04 - Rating: 5)

    Ralph Pond and his whole company are absolutely great to work with! I have had a great experience working with them, if you need any help, dont hesitate to give them a call!

  • Review 184 (2022-07-10 - Rating: 5)

    Steve helped with a drain today and we could most ask for a better person. Itā€™s so rare to find someone that actually cares! We are a customer for life!

  • Review 185 (2017-02-26 - Rating: 5)

    I had a problem last summer with a condenser going out on my A/C. I called a number of companies that could not respond for a few days because they were slammed with service calls in the heat of the summer. Ralph Pond, the owner, went above and beyond to make sure my family had A/C again the same day! Awesome service!

  • Review 186 (2023-02-17 - Rating: 5)

    He listened intently to everything I offered as information and quickly diagnosed the problem. We found more than the initial issue, but was able to take care of it smoothly.

  • Review 187 (2018-10-12 - Rating: 5)

    Jerry came to install a disposal and to take out some plumbing that we didnā€™t need-he not only did both those things very nicely, but he found our main water shut off, showed us where it is and marked it for us.We will use Ponds again if we need any more plumbing help!

  • Review 188 (2023-10-31 - Rating: 5)

    Michael B. Did a great job fixing our leaky toilet! Went above and beyond. Thanks Ponds Plumbing!!

  • Review 189 (2018-10-03 - Rating: 5)

    Weā€™ve had a service contract with Pondā€™sfor many years and I have been very impressed with their professionalism and service. John did the maintenance our furnace today. Another strong thumbs up.

  • Review 190 (2024-06-28 - Rating: 5)

    Michael was efficient and very pleasant to work with. Thank you!

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