Priority One Plumbing & Heating, Inc.

Photo of Priority One Plumbing & Heating, Inc.

Located in North attleboro, Massachusetts

Address: 90 George Leven Dr, North Attleborough, MA 02760, United States

Phone: +1 508-272-7880

Rating: 4.9

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  • Plumber

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Comments

  • Review 1 (2024-10-09 - Rating: 5)

    I had a recent upgrade to my existing much older boiler and had a 2 day visit with technicians from Priority One. Steve and Alex were on site both days right on time and worked right through the day. They were efficient and they left no trace of their work. I was impressed with their knowledge, skill, and expertise in answering all of my questions, and knew I was in good hands. I would highly recommend Priority One for your plumbing and heating needs!

  • Review 2 (2024-12-23 - Rating: 5)

    Priority One handled all aspects in the installtion of a new heat system very professionally and are highly recommended. The job was done neatly and on-time. All the pre and post install activities (like fine tuning and town inspections) were alo handled very efficiently.

  • Review 3 (2025-01-07 - Rating: 5)

    The entire Priority One team is great, from the answering service, Jordan, Josh and the our tech Zach who has been to our home at least a few times now and always very thorough explaining everything in detail which we appreciate.

  • Review 4 (2024-09-24 - Rating: 5)

    Priority one installed a new boiler and water heater for me. Amazing crew and superb work. Rachel was phenomenal in scheduling including the two inspections that were accomplished in the same hour. Def. recommend!

  • Review 5 (2024-06-20 - Rating: 5)

    Had a new furnace and water heater installed as ours was nearly 30 years old and the whole process couldn’t have been easier! Brian was awesome, keeping us updated along the way and what his team was doing day to day. Brian was very professional and walked us through the whole system after they had finished. He was incredibly knowledgeable about our new setup and even made sure to set us up with safe temperature limits knowing we had young kids. This is why I always use them and will continue to do so!

  • Review 6 (2024-08-08 - Rating: 5)

    So this is the second time I have called Priority One over the years. First as BDL they redid my central air system, which was done efficiently and the cost was solid considering the job. This time I needed a new water heater. They came out once and provided a quote. As much as I was hoping I could hold off replacing my unit, within three weeks it was apparent my unit (13 years old) was toast. I called Josh back and asked how soon he could have a new unit put in? The next day Steve Linnell and Alex came as promised and replaced the old with a new unit. These two guys were fantastic. Professional and they made very little noise which was great as I was working from home. They completed the job and went over the unit with me. Highly recommend Priority One. Very solid local company...

  • Review 7 (2024-10-22 - Rating: 5)

    Just had a service call with Zack, from Priority One Plumbing & Heating . Zack was efficient , professional, thorough and provided EXCELLENT customer service. Highly recommended!

  • Review 8 (2024-06-02 - Rating: 5)

    Priority One and BDL did an amazing job from start to finish with our boiler replacement. It was a big job, and we had a lot of extra requests, and they still made it one of the most seamless encounters that we have had with a contractor since buying our house. Josh was always responsive to emails and phone calls, they came out to the house for estimates at odd hours to accommodate our work schedules, and made dealing with the Mass save process a breeze. They were up front about all of the costs involved without any sugar coating or surprise extras added on. Finally, Brian and his team were respectful of our property, kept us up to date about how things were going and what to expect, and left us with a new system that is working perfectly and looks masterfully crafted! After having very poor experiences with a couple of other local HVAC/plumbing & heating companies, we are glad to have found these guys!!

  • Review 9 (2024-03-29 - Rating: 5)

    We just had a new high efficiency boiler and water heater installed by Priority One. Before the project, we had 4 companies give us quotes. Priority One was among the most detailed and their pricing was competitive. We chose them for a couple of reasons: pricing about the same as other companies, high quality brands, and most of all, ease of dealing with them/customer service. They have someone who deals with the business end. So although Andrew came out to look at our house for the estimate, after that, we dealt with Josh. He was reachable at ridiculously early hours, developed our quote, explained the difference between his quote and a competitors, and spent a ton of time educating us about HVAC. Once we signed the contract he helped us to secure our zero percent loan through Mass HEAT.The only downside was there was a several week wait for the job, but it started and was completed as origin ally scheduled. Brian was respectful and considerate, and updated us at the end of every day on the status. During the course of the work, they determined that we needed a new valve on our water supply. They didnt even charge us extra for that!Based on our experience, I would definitely recommend them.

  • Review 10 (2024-05-02 - Rating: 5)

    Called Priority plumbing. They called me back within half hour. Receptionist was so nice! Would come out for free estimate. They came out 2 hrs later and this was not a emergency. Then I had the pleasure to meet Zack. He came 10 minutes early. Looked at everything gave me some options. Saved me a good amount of money. He had to move my drier to get to the pipe. Then when done he told me if for any reason I needed him back he would return.This usually never happens. I actually called another plumber right before calling Priority plumbing they were going to come out for estimate and would charge me $125.00 if I decided not to go with them. If I went with them that would go towards the total. Thats a horrible way to do business, especially these days with things so tough financially. I will never use another plumber ever except Priority plumbing. You cant go wrong.

  • Review 11 (2024-08-21 - Rating: 5)

    We have always been very pleased with the service from Priority One. They are very responsive, skilled and friendly. Were happy to be Priority One customers.

  • Review 12 (2023-02-17 - Rating: 5)

    Priority One is a phenomenally well run company who deliver on the work they promise. I made the unfortunate mistake of hiring a different cheap contractor to install 3 hot water heaters in a multi family home, thinking I got a massive value. Things quickly went sour and all of the work needed to be completely re-done. Priority One came in and fixed everything. They replaced the water lines and did such a fantastic job of it, I hired them a year later to replace all three boilers in the home. The difference in experience and finished work is night and day. They are fantastic craftsman who do it right, keep you in the know, and stick to their schedule. They are the best in the business.

  • Review 13 (2024-03-05 - Rating: 5)

    I have a 4-unit tenant building which needed a complete revamping of the heating system. Priority One replaced my old gas boiler to a new high efficiency gas boiler, new boiler pump, new 60-gallon water heater, repiping of new zone valves, gas line, new venting, and much much more which I cannot explain in detail. The new install, boiler & water heater, had to be moved in a different location to be functional. Called Priority One, and no hesitation, they came worked on a quote, we settled with an install date & came as promised. It was a 3 1/2 day job, and we interacted with Steve every day on site who was very professional, courteous, informative on what he and his helper were doing; and Andrew, too, was there on site and same with his professionalism, they worked diligently towards the end of the job much later in the day so that my tenants would not be without heat and hot water. I definitely highly recommend Priority One & will be using them again with no hesitation.

  • Review 14 (2023-10-25 - Rating: 5)

    Steve L. came to do yearly maintenance check of boiler and water heater. I thought he did a great job. He answered all my questions cause I had just moved here so this equipment is new to me. He explained everything clearly, talked about how they would keep a history on the equipment was very thorough.Very pleased with the service.

  • Review 15 (2022-10-06 - Rating: 5)

    Weve been Priority One customers for several years. Recently, we had a small gas leak in the pipe leading to our hot water heater so the utility company turned off the tank. Josh worked with his team and was able to get someone out to our house the same day so that we were not without hot water very long! Both Josh and his plumber were extremely courteous and professional. We highly recommend this company.

  • Review 16 (2023-02-28 - Rating: 5)

    In the fall Priority One Plumbing & Heating, the sister company of BDL Heating & Cooling, replaced my heating system with a high-efficiency gas boiler and an indirect water heater. I knew it was time to replace my heating system after my 12 year old water heater started leaking (the original gas boiler was 60+ years old). I received several different proposals but I decided to go with Priority One after talking with Josh. He explained the pros and cons of each option very clearly and comprehensively and also answered all of my questions. Josh arranged for a temporary water heater to be installed after my unit failed in the summer. This new heating system was eligible for a rebate from Mass Save since it met their energy efficiency standards. Ive already seen considerable savings in my gas bill over the past three months. My experience with the installation technicians and the administrative staff has been outstanding. I value the high level of professionalism, expertise, communication, and customer service shown to me by the entire BDL/Priority One team. Recently, I decided to have BDL install central air conditioning in my home. Id highly recommend Priority One and BDL for any of your plumbing, heating, and cooling needs.

  • Review 17 (2022-06-18 - Rating: 5)

    This past winter I had different plumbers check my furnace. Had trouble with them all until I found priority one. The first time I contacted them, I was contacted within the same day!! All the services after that call was excellent, professional, friendly & responsible! They used good material & they were always pleasure to talk to, no matter how busy they were, they found time to answer all of my questions including helping me financing. I dont have enough words to describe how grateful I am, to find an excellent company like priority one. For sure I would recommend PRIORITY ONE!!! Honesty is hard to find!! Btw my furnace looks great!!!!

  • Review 18 (2021-01-13 - Rating: 5)

    Recently had my hot water heater start leaking and knew it needed to be replaced. Although I have a home warranty service, the company they sent out wanted to charge $1400 for “modifications” on a simple replacement. I called Priority One and got a simple quote for slightly more than the “modifications” and asked them to come complete the job. They scheduled it the next day and were in and out in 4 hours. New hot water heater heats the water better and quicker than the previous one. Couldn’t have asked for better service and responsiveness. I recommend Priority One to anyone who’s looking!

  • Review 19 (2021-10-05 - Rating: 5)

    We recently converted from oil to gas and hired Priority One for the project. Their work is of professional quality, and the project was completed on time. Everyone we dealt with at Priority One was very professional and responsive. We highly recommend using Priority One for heating and plumbing services. Without a doubt, they earned 5 stars!

  • Review 20 (2021-09-17 - Rating: 5)

    I want to thank the team at Priority One Plumbing who replaced my electric water heater yesterday. Andrew, Zach and Brian are professional, knowledgeable and so kind. They are also very punctual and respectful of the customer’s time and requests for COVID protocols.I highly recommend this plumbing company as well as their partner, BDL Heating and Cooling. These are businesses that can be trusted and relied on for “top notch” customer service and knowledge.⭐️⭐️⭐️⭐️⭐️

  • Review 21 (2022-11-07 - Rating: 5)

    Top quality professionals and extremely responsive. What more could you ask for? They have never let me down and we have had at least two emergencies (old house) as well as numerous projects. Plus their work is thorough, and well done- everyhting perfect when they leave.

  • Review 22 (2021-01-13 - Rating: 5)

    Priority One Plumbing & Heating has quickly and thoroughly responded to all the issues we’ve had over the years. They provide honest and professional service and make you feel confident that your problem will be resolved. We are so happy we found this company and recommend them to everyone we know!

  • Review 23 (2022-11-07 - Rating: 5)

    Great service! Great work! Andrew and his team replaced our 100 year old waste water pipes. They were clean and neat for such a messy job. Pricing was honest. Very easy to work with.

  • Review 24 (2022-03-17 - Rating: 5)

    Our gas steam boiler unexpectedly died and needed to be completely replaced. We quickly researched businesses in the area and BDL Heating & Cooling had great reviews, so we called them for a quote/estimate. BDL came out that day to assess the boiler and the scope of the job. They provided us with a fair estimate promptly and they were able to do the job right away.The whole job from start to finish was completed in one day and we were able to have heat that evening. BDL was fast, efficient, and provided great customer service. Andrew and his team were AWESOME! We would highly recommend BDL Heating &Cooling!

  • Review 25 (2021-01-14 - Rating: 5)

    Priority One and its sister company BDL Heating & Cooling have been great and their work has been fantastic first time around. The customer service is certainly gold star worthy. Very responsive, polite, professional, and honest.

  • Review 26 (2024-08-22 - Rating: 5)

    Priority One is an outstanding company for HVAC and other plumbing related services. From designing and installing new heating residential systems to follow up servicing, they are terrific.... responding and taking time to explain the work they complete.Special thanks to Steve Linnell who responded to my call and was at our home in less than 1 hour restoring our hot water.Thank you Steve & Priority One

  • Review 27 (2022-02-25 - Rating: 5)

    I had a new hot water heater installed in my home. I was very pleased with the installers, they were very professional and neat.I had a couple of questions and they were more than willing to thoroughly answer them. I would definitely recommend this company in the future.

  • Review 28 (2023-05-30 - Rating: 5)

    They were awesome! Fast, efficient, clean and did the job right the first time!

  • Review 29 (2023-11-04 - Rating: 5)

    Steven L came and fixed an issue that 2 other heating companies (including the one that installed it) could not. He was professional, informative and did great work!

  • Review 30 (2024-09-26 - Rating: 5)

    Zack was very knowledgeable, professional and courteous.He fixed the problem and gave me a complete explanationbefore leaving.

  • Review 31 (2024-06-14 - Rating: 5)

    Brian and his colleague did an amazing job installing my new boiler and indirect water heater. They were always on time, very professional, and they always cleaned up after themselves which I appreciate! Brian took the time to answer my numerous questions and explained how everything worked in detail. I’m very pleased with their service and would not hesitate to utilize them in the future.

  • Review 32 (2023-11-17 - Rating: 5)

    Always pleasent and personable all the while taking the time to explain what was looked at and done. Mike has always done a good job every time he has been here . Good worker!

  • Review 33 (2023-04-04 - Rating: 5)

    Excellent work. Appointment was made within 24 hours of reporting an issue and the staff were very professional. Highly recommended

  • Review 34 (2022-11-07 - Rating: 5)

    The technicians are great. Clean, efficient installation. They really know what they are doing. I dont trust anyone else when it comes to repairs at my house..

  • Review 35 (2023-06-27 - Rating: 5)

    Tech was informed, personable, and efficient. Able to explain what was wrong and what my options were. A sincere individual. You folks should value him.

  • Review 36 (2022-08-12 - Rating: 5)

    Cant say enough about Priority One. They arrived a day early, were efficient, courteous, and professional. I would highly recommend them to anyone!

  • Review 37 (2024-05-15 - Rating: 5)

    These guys are total professionals. Great communication, high level craftsmanship and easy to work with.

  • Review 38 (2021-03-12 - Rating: 5)

    I cant say enough good things about my experience with Priority One. Andy was clear and communication was great, and most importantly the quality of his work was top-notch. The job was large and very well planned (new boiler, new water heater, conversion from oil to gas, and probably other stuff Im forgetting). The supporting team made the whole process easy, including handling some of the paperwork Id normally have to do. If youve ever had a contractor thats trustworthy and a pleasure to deal with, you know how rare it is to find! Totally recommend them.

  • Review 39 (2024-09-11 - Rating: 5)

    Great work, efficient communication, fantastic pricing

  • Review 40 (2024-01-18 - Rating: 5)

    Outstanding quality service in all aspects! Priority Ones communication is superlative, day or night!! Every member of the organization is professional and personable, and the results of their work are excellent. I highly recommend them.

  • Review 41 (2023-10-11 - Rating: 5)

    Priority One did an excellent job with recommending a new system to replace my aging home heating system and broken water heater. They replaced it with a high efficiency integrated home heating and water heater system. The installation quality was great, the installers very professional and neat with their work. The final product looks incredible. They also handled the paperwork related to the Mass Save rebates and loans and guided me through the process.

  • Review 42 (2023-01-05 - Rating: 5)

    Excellent work, fair price, timely and professional. Definitely recommend!!

  • Review 43 (2023-02-07 - Rating: 5)

    Priority One was extremely responsive and professional when my water pipe burst. Despite it being a high volume weekend due to extreme temperatures they were there for me in a very stressful situation. In my follow up call with the office, Josh took the time to explain my all my options to me. I have complete confidence in them and will be using them for all my plumbing needs.

  • Review 44 (2021-05-03 - Rating: 5)

    These guys installed a new boiler and water tank. All good. Zero complaints. Refreshing. Thanks guys.

  • Review 45 (2024-06-03 - Rating: 5)

    Honest and quick to respond. Highly recommended.

  • Review 46 (2021-10-29 - Rating: 5)

    This company went above and beyond to get us a new water heater. The warranty was running out and they worked with the mfg to get us a new hot water tank. Phone call after phone call going above and beyond. I would highly recommend them to anyone looking for heating and plumbing needs. Very professional and courteous. I would give 10 stars if I could! Jeanne and Mike

  • Review 47 (2021-01-13 - Rating: 5)

    The team at Priority one plumbing is the best in the region by far. I’ve been through a half a dozen plumbers over the last few years and it was so refreshing to find a company that finally has it all figured out. They are incredibly responsive and their work is meticulous.

  • Review 48 (2021-01-13 - Rating: 5)

    Priority One helped on 2 occasions with plumbing maintenance. Fast quality service and very reasonable pricing. My plumbing go to. Highly recommended.

  • Review 49 (2024-04-09 - Rating: 5)

    Priority One Plumbing & Heating, Inc. and BDL Heating & Cooling, Inc. are brother companies and I chose them when my family decided to replace their old heating equipment and water heater. I have full confidence in their service quality and professionalism.Not only did they provide a high quality product, but the installers were very detail oriented and very skilled during the installation. After completing the work, they also thoroughly cleaned the site to make sure everything was spotless.Whether you need to replace your heating unit or water heater, they are the partner you can trust. You will never be disappointed with the quality of service they provide.Priority One Plumbing & Heating, Inc. and BDL Heating & Cooling, Inc. are sister companies. When my family decided to replace our old heating system and water heater, I chose them. I have full confidence in their service quality and professionalism.They not only offer high-quality products, but their installation team also pays great attention to detail and is highly skilled. After completing the project, they thoroughly cleaned the site, ensuring everything was spotless.Whether you need to replace a heating system or a water heater, they are reliable partners you can trust. The quality of service they provide will definitely not disappoint you.

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